GMC Customer Service Complaints - page 3

The new commercial with the hands free , we will rock you? Has got to be the dumbest commercial ever made in regards to automobiles! Thanks for making millions hate the QUEEN SONG..WE WILL ROCK YOU!

I bought a used 2017 car in August 2021. 3 months later car is still having issues with no resolution made. Paid for 2 year warranty for nothing! I am stuck with a faulty car and have to pay more out of pocket. Make sure you engine light stays on because they can't figure out what's wrong with the car, and don't sign up for extra warranty because they don't honor that nor do they honor they customer service issues. Will not ever buy or recommend GMC to no one. Just lost another Customer! and from what I am readying in reviews I am glad I am not the only one.

I been on hold and STILL on hold with customer service for 2hrs. I can't wait to leave u guys

‼️‼️ATTENTION‼️‼️ Do not buy a vehicle from FELDMAN CHEVROLET OF NOVI . I purchased my 2019 Chevy equinox with 27,000 miles and no accident reports from car fax on 12/31/2020 as a early birthday gift to myself. Since that day has been a living hell with this vehicle. It has been serviced over 3 times in under 90 days. Only thing I get from the service manager at the location is " we cannot duplicate what you say the vehicle is doing". After hearing that the last two times and miles going up on my vehicle to the point the warranty won't be active soon I started documenting. I have videos of the vehicle making all type of weird clanking noise just when I push on the gas lightly. My vehicle jerks heavily at take off, rumbles when parked and started, accelerates on its own, hesitant to start and when vehicle turn off at a light when it turns back on it jerks heavily and makes loud mechanical noises. I've had to get over 4 rentals which are $200 a piece deposit. They have had my vehicle on 01/04/2021, 02/15/2021 and 03/18/2021. Each date they had vehicle for a week just about. They never called to tell me what was going on. The only reason I would know what was happening with my vehicle was if I called. I
Was hung up on multiple times by service members and the service manager at the location just told me to bring it back when something happens? On 04-09-2021 my vehicle was in an accident due to it just accelerating on its own A PROBLEM IVE BEEN TRYING TO HAVE FIXED FOR OVER 3 mo. Now I'm in a battle with General Motors . Tatiana who was a Gm representative was no help at all ext 5916919. She just continued to say take the car to a dealer. I'm stating that I've done that multiple times with no success. She stated if the dealer cannot find the problem it's nothing they can do. THEY EXPECT US TO PAY THESE HIGH CAR NOTES AND INSURANCE FOR $30,000 cars that do not work & if we return the vehicle now we have repossession on our records for 7 years and -100 on our credit scores. This is not fair and this is how we get stuck in a cycle we can't get out of because without credit what really can you do..... god will not
Give me anything I cannot handle?? see you guys in court❕FOX 2 Detroit TAG THEM YALL WE GOT A STORY TO TELL ABOUT THESE CROOKED DEALERSHIPS AND CAR COMPANIES.

I had my 2017 GMC Sierra at Rice GMC with transmission problem 5 times and I still have the same problem I dont know what to do they tell me it's supposed to jerk into gear like that that's an 8-speed transmission they tell me

Hi i filled out your email survey after i got my new gmc canyon i would like to say the salesman at newton gmc in Shelbyville tn Kevin was his name, he was the best salesman i have had in a long time, when i filled out the survey i gave him 9 out of tens on everything i hope this does not hurt him in any way like i said he was the best salesman i have had in a long time if he wasn't so nice and took the time to help like he did i would have not gotten the truck so i would like to thank him.

Hello my name is Cecilia Curry I lease a 2018 GMC Terrain from Mastra GMC of Raynham Ma 02767. All the maintenance has been done by GMC Mastra 3 weeks ago my check engine light came on I took my vehicle to Moore GMC in Danvers Massachusetts I spoke with a mechanic by the name of Richard, he Diagnose the truck And said that I needed injectors I inquired about what was injectors in why were they bad in my truck that's only 2 years old, I was told that he was unsure and he had to look at it to see upon looking He never explain to me why they went bad. Im a single mom and i need my truck so i told him to fix it this was on 06/09/2020 on 06/12/2020 i was told i can come get the truck and i had to pay 1100.00 dollars because i went over my miles, i upset but paid money i really didn't have,The check engine light came back on 3 days later I brought the car back in and was told that it was miss firing I explained to him that I did not feel I should have to pay when the car was just here then 3 days ago he said he understood then said he needed to see whats going on i left my truck to only to get a call on 06/24/2020 from him to explain that he has to Take the engine apart in its gonna cost me a pretty penny. What I don't understand is How did the engine go back in 2 years and I only wait to GMC to get maintenance I feel like I've been taken Advantage of. I called master GMC they brushed me off as if I didn't matter I was told to go trade the car rain I can't trade the car in cars it's a lease no one wants to take the least back everyone keeps blaming everyone I'm a single mom due to covid i dont have much money i cant afford To buy engine for a 2year old truck, pay the payments, pay the insurance and take care of my children. I need some help I need some kind of assistance cause if I don't get any I'll be forced to call the lawyer go to the news Post on GMC Social media. I AM VERY UNHAPPY AT THE WAY GMC HAS BEEN TREATING ME. IM VERY ACTIVE IN MY COMMUNITY AND ILL MAKE SURE I LET EVERYONE I KNOW TO NOT BY AT ANY GMC.I LOOKING FORWARD TO HEARING FROM SOMEONE ABOUT THIS PROBLEM.


Thanks,
Cecilia Curry

2015 Yukon, beware if you have a tail light burn out you are looking at 450.00 to 700.00 to replace the whole housing, it took a real idiot to come up with that idea!!

Concerning a 2016 GMC Acadia SLT

In less than three years, this vehicle has required an unusual number of atypical repairs. Most recently, the steering failed. Previous unresolved complaints include persistent Infotainment System crashes and extreme/aberrant vibration and undercarriage noice when ascending steep hills. Previously owned a Yukon Denali Hybrid. Established service at local dealership Thorson of Pasadena. On average every three months both previous and current vehicle received oil change service at Thorson. Additionally, any other major service performed at Thorson. So six year relationship with Thorson. For two years (while in warranty), we informed Thorson of the Infotainment crashes and the issue encountered when Acadia ascends steep hills. Each time, for two years, we were told "no issue" discovered. Three weeks ago the steering fails. We bring the vehicle into Thorson for evaluation and repair. Told steering pump and hoses failed. $1200 repair required. Car out of warranty. We contact Corporate Customer Experience regarding why the steering on a relatively new car would fail. Long story short, GMC agrees to cover half the cost of repairs. We still question WHY steering would fail on a less than 3 yo vehicle. We mention the persistent issues we have had with vibration/noise when ascending up hill and ask whether the steering issue could be related. We auth repairs. Since Thorson did not offer a loaner we rent a car. Three days later the vehicle is repaired...or so we think. We pick the car up in the evening and head immediately to an out of town commitment. On the freeway going 65 mph the steering fails!!!! We are 30 miles from home with our kids in the car. Next morn we call Thorson. THEY WANT TO CHARGE US TO DIAGNOSE WHAT IS WRONG WITH THE CAR!!!!!! We say heck no!!!! We left the car at Thorson, got another rental (again no loaner was offered). After TWO DAYS a manager agrees to do an assessment of the vehicle and discovers that THE REPAIR THAT THEY DID WAS IMPROPER AND THAT THE PUMP THEY INSTALLED LEAKED FLUID AND CONTAMINATED THE ENTIRE STEERING SYSTEM. As a result the entire system would have to be replaced. They agree to cover the cost of the repair (and act like they are doing us a favor). WE CALL GMC CORPORATE CUSTOMER EXPERIENCE AND REPORT WHAT IS HAPPENING. They concede if we were not offered a loaner a rental car credit should have been offered. In light of the repair history they also began the process of weighing a vehicle buyback option. WE INSIST TO CUSTOMER EXPERIENCE THAT THORSON BE HELD ACCOUNTABLE DUE TO THEIR PAST NEGLIGENCE TO ADDRESS OUR PERSISTENT (TWO YEAR) COMPLAINTS ABOUT THE INFOTAINMENT CRASHES AND THE EXTREME VIBRATION/NOISE UPON ASCENDING STEEP HILLS. Customer Experience agreed to intervene. Very long story short...THORSON REFUSED TO ADDRESS THE ISSUES RELATED TO THE INFOTAINMENT SYSTEM OR VIBRATION/NOISE. They indicated that they would only address if we pay for diagnostic and repairs. We argued that when the car was IN WARRANTY WE DID PERSISTENTLY COMPLAIN AND THEY FOR TWO YEARS SAID THERE WAS NO ISSUE. As recent as April 1, 2019 we had brought the car in for service and mentioned the issues again and was told "no issue." Last week they finally suggested it was "likely" the bushings that were causing the vibration/noise issues. How they made that assessment we do not know. They said it would cost us $1200 to repair. We said they should eat the costs. OUR ARGUMENT IS THAT THEY WERE NEGLIGENT WHEN THEY FAILED TO PROPERLY IDENTIFY THE ISSUE WHEN THE VEHICLE WAS IN WARRANTY. As importantly, why were the bushings failing on a vehicle that was one year old (when the problem began). BTW...the vehicle has never been in an accident. WE COMPLAINED TO CUSTOMER EXPERIENCE WE FELT THIS POSITIONING BY THORSON WAS UNREASONABLE. BTW...while all this back and forth is going on, they still have our vehicle and we are still paying for a rental. Communication with Customer Experience was poor and ineffectual. They are IMPOTENT. Two days ago, 3 weeks into this debacle, I call to follow up since we were getting no where with the dealer or Customer Experience. The once pleasant Experience Rep is now bordering on rude/dismissive (someone must have gotten their hand slapped for playing nice with the customer). She informs me that our vehicle repairs are complete, in a nutshell Thorson refuses to address the Infotainment and vibration/noise issues, and Thorson will not reimburse any of our rental car costs. Further if we do not pick up our vehicle IMMEDIATELY they will SELL OUR VEHICLE!!! Yesterday we picked up our vehicle. Surprise surprise...the steering is still faulty. We immediately emailed Customer Experience an update to include a video of the vehicle experiencing the vibration/noise when ascending a steep hill. BTW, it bears mentioning THORSON LIED AND TOLD CUSTOMER EXPERIENCE THERE WERE NO SERVICE RECORDS INDICATING THAT WE EVER COMPLAINED ABOUT THE INFOTAINMENT OR VIBRATION/NOISE ISSUES. We keep EVERY SERVICE RECORD EVERY PROVIDED and sent the Customer Service Rep the records from the past five months. The records clearly state our complaints about the noise/vibration. WE HAVE RECEIVED NO FURTHER COMMUNICATION FROM CUSTOMER EXPERIENCE. IT IS CLEAR GMC DOES NOT STAND BEHIND ITS PRODUCTS NOR DOES IT VALUE ITS CUSTOMERS. We have a lemon and now have no choice but to pursue legal action against THORSON and GMC.

After experiencing losing my two oldest daughters in June 2017 I purchased a Certified 2016 Traverse in Dec 2017. The ONLY reason was because I had a 2009 Equinox which was not roomy enough to accommodate my 3 grandchildren I was left to care for. Long story short the SUV had shaking when I first purchased it in Dec and I was promised by the dealership that they would take care of it. Well I took it a total of 3 times now for the same problem and it's still not repaired. 1st time I was told they didn't know what I was talking about. 2nd time, it cost me almost $300 (4 1/2 months after buying it). 3rd time, 2 weeks and it now shakes even worse. I was lied to each time I went there for service. This place is a joke and it's so sad. I really could go off but I have very little energy and strength left in me, and my grandkids get's what little I have. It seems they don't care about your situation, just your money and they will bug the hell out of your to complete a survey sent by Chevy to make them look good!!

The worst service possible! GMC corporate does not respond when customer is stranded. New 2018 truck and GMC is not ready to take care of customers when emissions system fail. Can�t use part from another truck on site. We have to wait 8 days to get part shipped ground! Offered to pay but still will not accommodate us! Stranded with dog in South Dakota!

2017 Sierra direct injection not covered by warranty.Rip off.38,000 miles and they want $700 to replace injector

my car was burns 2 QUARTS of oil every 1000 miles . my car is out of warranty because they wait 5 YEARS to tell me this . I`m bring my car to get fixed . but they won`t give me a loner . because it is out of warranty . if they had sent me the letter sooner . I`d be under the warranty . NOW they won`t give me a loaner . CHEVY 112 in Medford n.y. is the dealer that is giving me this problem .

I have a 2017 Acadia. It has a sharp piece of plastic on the steering wheel, and the sunroof rattles. I took it to the dealer and they kept the car for a total of ten days. Igor the car back not repaired and two dents in the top of the car. I have been told that the part for the steering wheel is on back order and that the rattle in the sunroof can't be fixed. I have talked to Gmc service reps and been told that they talked to the dealer and my case is closed. I would like to inform GMC that my case is not closed and if the car is not fixed my lawyer will be talking to GMC

2015 GMC Sierra, 41250 miles a/c broke today. Blowing only hot air lots of liquid on the under carriage. Came from a/c. Looks like a common problem on the 2015 Sierra's!!! Unhappy cuz I spend lots of money on a brand new truck and all I get is stress!

Terrible Ableoff kept the military and leasing rebates that were awarded to me. The sale price for 5000 mileage on a new car was reduced by my rebates. The loss by me was $3700, The finance guy lied to me saying that the dent and tire programs would only cost me $2.00. The end result was a cost of $750. Which Ableoff has now droped after my complaint . This company is taking advantage of people.

Own a 2015 GMC Denali Xl, has 48,000 miles. Needs an air condensor that cost $1000, no long on warranty of course. Part is on back order, don't know when its coming in. Family is driving to LI and Delaware next week with no air conditioner. Not a happy GMC owner. Customer service was friendly but couldn't help me out at all.

2016 canyon 13,000 mi 4cyl. THOUSANDS OF complaints about acceleration, shifting, vibrations, clunks, in thees trucks and go to dealers and they tell you that is how the truck runs!!!THIS NOT SO !!! SOME PEOPLE ARE NOT STUPID YOU CAN FIND OUT A LOT ABOUT THE COMPANY MORALS !!! JUST FROM TALKING TO THE PEOPLE WHO REPRESENT YOUR COMPANY,S GMC, CHEVY, CADDY,

I have a 2012 GMC Acadia Denali with 110,000 miles. We bought it as a certified pre owned 2 years ago. Four days ago I was driving my kids to school and it had rained all night and there were a lot of puddles on the roads. After going through a particularly large puddle and not thinking much about it I had to come to a stop ahead so that I could wait for oncoming traffic to pass before I could turn left onto the next road. As I began the turn left and my car was halfway turned across the center lane my steering wheel completely locked and would not move one tiny bit. I immediately let off the gas but just instinctively kept a tight hold on the steering wheel. My car was now headed directly for the woods on the sie of the road. After about 15 seconds the steering released and I was able to turn the car back onto the road. My heart was in my throat and my legs had turned to jelly. So now after days of reading posts in GMC forums I see that this has happened over and over when driving at a low rate of speed and/or when driving through wet conditions. I cannot fathom that a recall has not been issued on the 2012 Acadia. I am extremely concerned for the safety of my family and now do not want to drive the car at all.

Faulkner gmc in Bensalem,pa..Repeat radio problems.Tried contacting service mgr.twice leaving detail problem information.Five days later no return.phone call from bob mc garry.I contacted gmc headquarters for help.Bringing vehicle back next week.
I will never recommend this dealership.I have purchased from this dealer many years ago when ms.faulkner would make sure customers were kept happy,what happened ?
Anthony

My cargo van bought on jun.27.2016 which is express van vin. And then sliding door handle broken and bought part in Felix in 3330 s figueroa dealer dec,12.2016 and replace it by myself and rear Signal on right side did not work on dec 19.2016 and leave my van in same dealer and could not find problems and I also ordered left side mirror which was missing during driving and that time service manager promised me to refund the price of sliding door as reimbursement when I come back to rechk up rear Signal Light problems.

In the mean time I visited to pick mirror on jan.15.2017 and then your Clark told me this part come it back wharehouse and asked me to comega on next day to it up.

And I came to chk up rear Signal liget on Jan. 19 2017.

And they refused to reimburse sliding door price bcz service manager is come another guy as new manager.

We have leased a GMC Acadia about 1.5 years ago and we have had it not start many times. After being stuck in Georgia for several days now I have been stranded at work and home. We have had it repaired twice. I wonder when enough is enough. I don't feel safe driving it. I feel like I am paying quite a bit of money per month for an unreliable car.

Have a GMC Sierra SLE bought brand new in 2011. Vehicle has always been serviced by GMC dealerships. Shortly after the 3 year bumper to bumper warranty was over, got a $400 bill for a new seat belt retractor. Thank you. Now, 2 years later when the 5 year power train warranty is over (vehicle only has 65,000 miles on it) welcome to an engine rebuild! Vehicle has been to dealership 4 times over the past few months. Each time it was an emission related problem. Relocation kit for evap system, charcoal canister replacement, and Im not sure what caused this problem were the last few visits. This time, when the power train warranty expired (4 weeks ago), oil fouled spark plugs. New pistons and rings are required. Service advisor said this is common when vehicle switches between 8 cylinders and 4 cylinders ecomony mode.. I have been a loyal GMC buyer, but now I think FORD and DODGE will be my next vehicles of choice. GMC you unfortunately are loosing a customer and my experience will be told to other car purchasers for their reality check.

I have a 2010 Yukon Deinal with 98000 miles on it the engine blew up without any warning this vehicle was alway service at the dealership I called GMC because the SUV was out of wa warranty I could not get any help with my question the customer service at Pontic Master of Augusta told us that if GMC was going to do anything so it wasn't their responsibility but offer $300.00 on engine I feel if you pay $50000.00 or more for a vehicle that you would end up with better service I would never buy another GMC SUV or another vehicle especially if you have to replace a engine with that less of miles

I have a 2012 gmc Serrai truck and keeps blowing left low beam every 2 months