Gigabyte Customer Service Complaints - page 2

Bought a Gigabyte GTX 980 (GV-N980G1 GAMING-4GD) video card in May 2015 - came with a $20 rebate. Submitted the necessary paperwork including copy of the receipt from NCIX by end of May and received notification shortly there after that it was received and that receiving the rebate would take the usual 6-8 weeks. I received a few emails from them confirming this and it looked like everything was fine. So I started waiting. After the 8 weeks was up and no rebate received, I logged into the online rebate center to check the status. Behold a "DECLINED" status due to ineligible receipt (the photocopied and then printed version was hard to read apparently). I proceeded to contact the rebate center to find out how to submit a new copy of the receipt, but was then told that it was beyond their 30-day period of accepting the rebate request and there was nothing they could do for me. Yet I never received the one single email notification they say they sent out to advise me that it was declined.
I asked to speak to a supervisor, but was told there isn't one to speak of because this is my fault for not logging into their system on a daily basis during the 8 week waiting period to check the status. They told me to contact Gigabyte to file a complaint, because they are only the rebate processing center, and processed the rebate in accordance with their terms and conditions. After that the rep on the phone went into the usual broken record repetition process of reading her KB article of dealing with an upset customer: "Sir, I understand you're upset and frustrated. If only you had logged in to check the status..."

There are so many problems with this:
1) You should be able to submit your rebate online, rather than having to print it all out and deal with quality issues of printing out copies of receipts.
2) they should be contacting their customers in more ways than attempting to send one single email out - so many things can go wrong with email - server issues that fail to deliver, junk mail capture, or even human error of accidentally deleting an email before reading it. They should be placing a phone call and sending multiple emails. Maybe even sending out a response letter.
2) The 30 day limit is far too short to purchase the product, submit the paperwork (via snail mail), get a response back if there's an issue, and then resubmit the paper work.

Overall this crappy rebate handling process of Gigabyte is enough to make me look at other manufactures products. In the past I've always bought EVGA products and their rebate and warranty process is great. I'm sorry I spent my money with a crappy company like Gigabyte - NEVER AGAIN and I warn you all to stay away too!

I have a problem with the network getting an IP address from the DHCP on the router. I explained to them that I tried three different routers. I also explained to them that all other devices on my network work just fine with all three routers. Finally I told them this used to work but now it doesn't. Their solution is that if it used to work it can't be their hardware or software. I should call the router manufacturer (TPLink), Microsoft or the retailer (Amazon) for tech support.

I bought a Gigabyte 8801GM-D2H from Tiger Direct on July 10, 2014. It has a 3 years warranty. This board was still under their claimed 3 year on MB. On July 5,2015 the bios went corrupt. I contacted Gigabyte and filled out necessary paperwork for RMA. Oh what a surprise they informed me that it was out of warranty. I tried several times with Tiger Direct but they failed to respond. It was a great board while it lasted. Sorry to say it was my first time buying a Gigabyte product and it is for sure my last. They won't help me so I went back to the BEST manufacture: ASUS.

Have a problem with their unreliable products, I explained the situation to them and told them what is what and what I and others have tried to do the fix my problem. The reply from the utter clowns was "Ours works OK on our PC, Bye"

I purchased a backlit mechanical keyboard that arrived without a functioning backlight. They are making me pay to ship the keyboard to them. I am struggling to understand why I should have to pay for the shipping when they never gave me a working product in the first place.

My laptop has been with them nearly a month now and the repair has not been completed and i highly doubt whether it has started. The delay just continues, without a definite date and they don't even know when they will get the part. what a joke!

Worst customer service I have dealt with. Upon calling to figure out an issue with a rebate I was told to "more carefully read the entirety of the terms and conditions." I will never use this company again.

Unresponsive Customer Support!!! Totally Useless!!!

The customer support is a joke. I agree completely with Pedro-NF.
I live in Germany. I bought a Motherboard last January, which quictly turned out to be defective (began with random reboots and deteriorated until it would not even POST). I returned it to my dealer which forwarded it to Gigabyte RMA center in Europe. I got it back after one month, still defective. I got no explanation and the customer support claimed that it was repaired. I trusted them and started looking at other components (even though that I had already eliminated all likely culprits). I bought a UPS and changed my CPU. The bare bones system still would not start plus I actually found signs of physical damage on the MB ("microfractures"). I sent pictures to the customer support and they said to send it back. I did (on my expense) but to no avail as they returned it a month later STILL DEFECTIVE! At this point I bought a new MB in order to be able to work. I started questioning their professionalism but they would not budge. They denied giving me a refund and claimed that something else was causing the problem even though I had described all the steps I had taken in great detail. They really do not read the messages and most probably have no idea what they are talking about as can be attested from their broken english responses. After ONE YEAR of this back and forth, I got a code to send it back a third time and I recently received a substitute MB, used and in a box of an older MB model! They still refuse to refund me or compensate me for the costs incurred by their incompetence.
I cannot think of a worst way to treat customers. Avoid!

That is the correct contact number. However, Gigabyte USA is a less-than-reliable company. Their motherboards aren't very good quality. I bought one, and I regret doing so.

Gary Stanullwich

Gigabyte's "technical" support is as bad as it gets. In over 10 years, I have never been able to get a single issue solved by contacting the support staff. The first reply usually seems like they haven't even bothered to read your initial message. Then you insist, contacting them again, and people writing in a broken English and clearly not technically skilled for the job will keep giving you unprofessional and even discourteous replies, always trying to blame the issue you are describing on some other company if the problem is with a component or device that is not working properly with the Gigabyte motherboard, or literally telling the customer he is an ignorant technically. The problem never gets to be forwarded to the appropriate personnel to be investigated and fixed. A class action suit is long overdue to end the hoax that is Gigabyte's support.