Gold's Gym Customer Service Complaints - page 2

I think it's a travesty that you all are no longer 24 hours! Had I known that you all were going to change or had changed your hours of operation I would have never signed up for a year, with you all opening up and 4 a.m. Every morning and clothing at 11 every night doesn't allow me to get to work out that I'm used to getting it doesn't allow me to come at 2:30 in the morning like I used to I'm forced to get up at 4 only to have to leave most times by 5:30 in order to be at work at 7! If it all possible I like to know if I could get a refund for my year membership closing at 11 and opening up at 4 it's really not working for me! Today it's Sunday March 18 2018 I'm sitting outside the Gold's Gym that I go to now, no one's here to open up I've been sitting out here for 30 minutes now this is crazy and 7:35 a.m. Something has to change!

Customer service ha was told to cancel I needed to give30day notice no mention of 30days before last billing date! Went in on 12th was told I would be charged another month this will have 60 days in membership! I paid first and last month when I signed up was able to start next day but because corporate is slow 4days isn't enough notice on 30 day notice now I have 60 days of membership left! What a joke!!!!!!!!

There was a female and male at desk shooting the breeze ( chatting ) with a customer. I stood there for a bit, and had to interject, because I wasn't acknowledged. I asked if either of the two rooms has a class coming up. The male responded by telling me to follow him to look at schedule at the end of the counter. When I did so, the female also followed. They continued their conversation and proceeded to say their goodbyes. I walked away, only to get a good distance for them to say, "Ma'am?" That was unprofessional and too late. I put my ear buds in and waved them off.

The movie room at the gold's Dundalk has been broken for over 2 weeks... this occurs on a regular basis.. it crazy that it takes so long to get things fixed at this gym.... also they seem to run out of paper towels also on a regular basis.. machines are broken for weeks.. sad ... pathetic .. all the money Gold's makes a can't keep things working... I'm one of many that complained to the front desk but that falls on deaf ear..

I am just letting you know Elizabeth as of November 26th 2017 would like to cancel my gym membership at Gold's Gym in Exeter PA

just try to get someone live in customer service, is a real joke. you have corporate numbers, 800 numbers but they are worthless
is there a number where we can talk with someone, ????!!!

My PATH does not work consistently for me. Particularly the check in. I went to the gym yesterday, Wednesday, November 15 and My PATH does not show I attended. This has happened numerous times. I have emailed you several times and you have never answered.

Some workers at golds gym etc in Woodbridge treat the costumers badly and rudely especially rusty

I called the Customer Service Number- I was asked to enter my zip code, which I did. After several seconds the request was repeated. No way to speak to someone about my question. Please have someone call me . Thank you. Steve Adelsman.

I am member one off u gym chantilly va 20151 your Associates an able to coming open door 6Am in the morning . Today is Monday me and other people waiting behind the door for More then Two hours nobody's show or respond we call Emergency phone number on the the door no one show up . This is countinue every two weeks . Company have to finish this problem other wise we Chang our members ship . Thanks Zulmay cakha member

A member at Evans Rd, we are experiencing employees no show at 5am l called to express my concern when l mentioned that l am considering canceling my membership the young lady sorry and slamed the phone in my ear GREAT HOSPITALITY to Golds Gym

Very disappointed with how I've been treated no communication between staff an members I paid half wife membership she got hurt can no longer train they are trying to keep it won't transfer to my acount why what's going on very unprofessional been a golds member for over twenty years very rude personnel Simi Valley golds very disappointed need help

gym in WEST Covina has no hot water since yesterday, this is bologna paying way to much, can't even shower, bull they said they ordered part, and it wont be to later this week.... I showered yesterday no hot water, today samething... Pacific time here, that's my num...

I go to the Gold's gym in Brownsville, TX on Sunrise Blvd. I show up at least 20-30 minutes before the spinning class begins so I can get a bike and then proceed to do some free weights to get pump up for the class. I understand they stated there is policy in the gym but if you are at the gym how do you want someone to stand by a bike for spinning class and not get energized before the class. Your staff Arturo had removed my things from the bike and the member had a great body and gave her my bike. I believe that is unfair because I get there on time to get a bike for myself so I can work out but like I don't look like the member he escorted all the way from the front to the class and knowing and seeing the class is full 10 minutes prior before class started he removed my things from the bike to give it to her. When I entered my things were gone and on the front desk. I did advised him that was not right and the policy is first come first serve. Not because you work there you have the ability to change what you want in order for your personal benefits. When I called to ask for the staff's name the front desk staff named Priscilla answered and she was very rude with me and had a attitude stating we have a policy and hanged up. I would like this matter address not be looking for anything free but to be fair all of us as members are there to loose weight or keep our health in good condition but not to use our employment for our personal benefits.

Thank you

I have been trying to cancel my Gold's gym membership for several months and due to working out of town quite a bit and having 3 kids I've been unable to get in to the gym to give a copy of my ID. I called my location and spoke with Lori in New Braunfels, Texas who was extremely rude and would not allow me to fax or email. Do I have any other options to fax or e-mail my driver's license in order to place a cancellation for my membership?

I was trying to resolve an issue with a charge on my account. It has been at least a month and no follow up has been done to help me resolve the charge. Also all messages let during the time the store manager has not called me back. The fitness coach that I originally spoke with was very rude. This has been going on since April 7th and today is the 28th of the month. I really want this to be over.

Im calling this number never answer ,,, I canceled my membership one year ago and gold gym still taking out money from my account ,,, my name is Nora Orosco and I use to go at green plaza in Rockville MD their phone number I don't appreciate this because MD don't do anything I send my stamens to twice with no response I called just the answering machine I need to someone take care this case this bank account will be close soon because I'm working in Florida please call me and let me know about your reluts thanks

The general manager at Golds Gym in Thousand Oaks presented himself in a completely unprofessional manner! Please give me a call when is most convenient . My name is Laurie Mower

Haven't used my membership since May of 2015. I kept getting the run around about cancelation. Why do they keep charging my account. I have sent several emails with no reply's. The worst customer service I have ever dealt with. Poor policies on cancelation, but great policies on taking your money with no regards.

I DO NOT RECOMMEND THIS COMPANY. RUN FOR THE HILLS. THIS COMPANY IS RUDE PREFERS TO PROTECT ITS EMPLOYEES AND DOESNT HAVE ANY CUSTOMER SERVICE SKILLS WHATSOEVER.
i came across a bisexual young man in San Antonio. i caught his liking because he would make friendly gestures. I decided to to take him up on the invitation. He immediately bought me a shirt. i soon reciprocated and he loved it. He said he broke up with his girl friend. (big wale up call ( hes bisexual) i ignored it. he had me hook line and sinker. i was just frustrated bc he worked three jobsand wondered how he was to juggle a girlfriend and me. We continued texting and i basically said i can only imagine how your girlfriend is going to feel once she finds out. i would feel sorry for her. Well after not hearing from him and basically rejecting him, he suddenly says youre going to make me wish to do something I'm going to regret. I should have taken the threat more seriously but gave him the benefit of the doubt. I felt bad so i tried to make it up to him. I should of just went on with my life but he soon did a 180 and stalked me by chance in Port Aransas Tx.
He was the first peron i saw when i arrived. i saw him again later that nite. i forgot where i parked and saw him. He saw me and went into a ugly mood. he soon followed me to my car with his buddy and when i turned on the lights he was there practically in front of the car. well two weeks later i decide to do a police and incident report with Golds Gym. He was making hand gestures hitting his fist at me from a distance when i glanced over. An employee told me to do an incident report and i did so. Previously the manager made no reference to an incident report when she called me to her office. but i told hèr my side of the story. She basically played judge and jury. she favored him cause hes white. soon i found myself expelled and my membership terminated. I didnt stalk anyone nor did i thteaten anyone.
I sneaked in one day when the front desk let me in by mistake. So i called the police to see the reason for membership terminatiom and the police report said stalking and harassing their employees. ( go figure)
I had an incident report against me for offering chinese food to an employee ( is that ridiculous? The company allowed it. These employees, both managers and employees are very rude.
they approach you w/o gym uniform and tell u to get off machines w/o explanation. and accuse you of leaving eeights and equipment lying around. (reall 9000 memmbers)and im the one their going to pick on in a rude manner just bc they dont have an intercom system. oh golly what does it cost but $50 for a bull horn ( hello)
well i guess the manager didnt like me approaching her like that. so she had it out for me. to get my membership terminated. Beautiful (sarcastic remark )she did it and came out smelling like roses. well i the innocent customer, with a stalker lost.

My name is Paula and i am extremely disappointed in your customer service at your Lagrange NY lication and with your custimer servuce as well. I took a week with several phone calls to speak to someone about a membership for my son for his birthday and i was contantly blown off not called back etc. I did finally reach someone after 5 failed attemps. I also emailed your company with these same issues and never recieved a responce.
All i was trying to do was something nice for my son who grew out of the weights he was using in his local gym and to wanted to expand his abilities which your facility could accommidate. I am truly disappointed in all aspects of your facility.Customer service should always be number one. I will find somewhere else for him to go and its unfortunate it will not be your place...

I need to talk to someone about how rude and unprofesional crissy at golds in ofallon il. i fear her and she has my private information i am really worried about this. you need someone to check this gym out, she never wants to hear any problems and she is a smartass, sorry for that word ,but she truly does not know how to talk to people unless its a man.

I joined Gold's Gym in Asheville and am paying 17.99 every two weeks under the understanding that I would have 24 hr access to the gym and just found out that they have change their ours to 5-11 on weekdays and 7-whatever on weekends. I work in the medical profession and take call and expressly wanted a 24/7 gym. I would like to know how I will be compensated for the lack of accessibility to a 24/7 gym that was advertised. This is false advertising. What will be done about this. I am sure I am not the only person upset

I just recently signed up at Golds Gym in Desoto and I went for the first time this morning at 545 and the gym wasn't open for over an hour after it was suppose to open. The hours of operations is 5 am - 10 pm. I stayed until 615 and no one still hadn't showed up. If I paid my money to get the membership I expect for you guys to be available during the business hours you post on the doors. Point blank no excuses. The lady that signed me up the morning before is discouraging because she blotted out that she didn't understand how people got up so early to workout when she could barely make it there in time for work. That was a sign to not sign up but I gave the gym the benefit of the doubt. If you guys have irresponsible employees working then you all should have someone that's dependable to run the business. This is totally bad for business and unacceptable especially when you dealing with working class people and there time and money. I wasn't the only one in the parking lot at 545 this morning by the way

The employee make Alvin at golds gym del city in Oklahoma is very rude n disrespectful...I didn't have a problem that I owed a balance but the fax he spoke to me raising his voice n making a scene was very unprofessional n because of that reason I will no longer attend golds gym....N will be look to get a different membership somewhere else