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Hitachi

Customer Service Ratings and Comments

Hitachi is ranked #284 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.20 out of a possible 200. This score rates Hitachi customer service and customer support as Terrible.

NEGATIVE Comments

16 Negative Comments out of 16 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 16 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • Bought Hitachi AC. Compressor doesnt work. Launched complaint, no action for last 4 days.

    Called Customer Care (This is the most Hilarious Part)
    Me: Hi, I want to know the status of my complaint # XXXXXXXXXX
    Sales Person: I will not tell
    Me: What?
    Sales Person: The status
    Me: Why?
    Sales Person: I dont feel like.
    Me: why dont you give the phone to your senior.
    Sales Person: Hangs the phone

    I call again
    Me: May I know your name
    Sales Person: Neeraj
    Me: What are you here for?
    Sales Person: Masti Marne ke liye (" Just For Fun" - In Hindi)
    Me: I can complaint to your senior.
    Sales Person: Go ahead, I dont care. Hangs the phone.

    This is the kind of service HITACHI gives to its customers. And they charge premium for it, and we fools pay for it.

    Pallav 7/26/10 8:28AM

  • I got my tv about three years ago, Im a single mom and wanted something nice for the children. I spent 1200 took years to accomplish and save. My tv has pink, blue, red, yellow lines flashing on the screen. This promblem happened while my children was watching tv and I was on the computer. There was a clunk and the sreen went. Just like that no one touched it. It's really ashame for companies to Scam families that work hard for thier money. My tv was brought from Sears what a shame. Smh !!!!

    Disappointed Mom 7/20/10 8:34AM

  • I bought a DZHS300A camcorder, and there is absolute no support for this device whatsoever. First, the specs said it is USB 2.0 device, which is it not. The speed copy is at 1.5meg, which is a USB 1.1

    Now, the software disc can no longer be read, and when called them to get a replacement. They don't have it. This is freaking BS. The camcorder only came out for 3 years. Without the software, nothing can read the contents from the camera. It became trash now.

    cw3k 6/21/10 12:10PM

  • Hitachi product and service WORST

    Anonymous 6/6/10 1:20AM

  • Same problem everyone else is having we've had the hitachi55vs69 barely three years and there is a greenish haze that covers the entire screen. I can't believe we spent 1200 on a tv that lasts barely three years. I'll never buy Hitachi anything ever again. It's cheaper to buy a new tv than to replace the busted light engine. What is the sense in having a 55" inch very pricey brand name tv if it only lasts three years?! The picture has been getting progressively worse the last 2 months or so....it's simply aggravating to try to watch at all anymore.

    AKASHA14 4/1/10 7:21PM

  • I have a problem with a 55VS69A of a blue haze on the top and corner and yellow haze on the other corner. I called a reprentative of Hitachi and he basically said that they cant help me. They previously know these TV were defective. I wont even mention how expensive will be to fix it. So I have to basically go and buy another one and you bet it wont be HITACHI. It is really aggravating to know that a TV so expensive didnt last more than 3 years.

    The only thing I can do now basically is to go buy another TV. I wont ever buy Hitachi again.

    We have the responsibility of spreading the word around about how crappy their products are. In this time with the Facebook, youtube, twitter, we the consumers have a voice. Boycott HITACHI!!

    Amaury 3/16/10 11:23AM

  • I
    purchased a Hitachi 32" from Argos. After only 4 months it was deemed to be beyond repair - main panel had gone- Argos replaced TV same make same model. This model lasted for 13 months. Argos advised an independent survey of set (this would have cost me over £150 with no guarantee of repair. No joy when I contacted Hitachi, who assured me of their dedication to quality!! I would not have a Hitachi TV given. In my opinion they are RUBBISH!

    Anonymous 2/5/10 11:04AM

  • I have a Hitachi 55VS69 and have had it for 3yrs and 2 months. The bulb was replaced at 3 yrs. It now has a predominantly blue screen.

    A technician from the place I bought it came out to assess the problem and told me the light engine had gone bad and that it would need to be replaced. He politely informed me that a refurbished engine would be about $550 if they could even find one and a new one would be about $650 again if they had any in stock, plus $300 to install it since the whole TV had to be dismantled.

    So after spending @ $1700 for the TV barely over 3 yrs ago I now have to come up with almost a $1000 to repair it. I'm better off going out and buying a new TV, especially a brand that has a better repair track record. If I had wanted a disposable TV I would have bought a Vizio, LG or Insignia.

    It really frosts my rear-end that Hitachi won't stand by a product that they know is defective. They are nothing more than a bunch of rip-off or scam artists.

    Let me be clear when I say this: I WILL NEVER EVER BUY ANOTHER HITACHI PRODUCT. I don't care if it's the last product on earth, I will do without.

    SK 1/28/10 10:32AM

  • Jan 2010
    As a consumer I have only ever purchased Hitachi Tv's. I have over 40 years purchased 5 Tv's. The last 4 being large screens. My first large screen tv was a 46" screen with a 20 year warranty. Repaired in the 14th year and then I replaced it because it kept failing. The next 2 large screens gave me great service and never needed repair. Was only disappointed with the change to 1yr warranties. I just kept upgrading. Now the last tv which is a 60" is now in its third year and on its 3rd bulb. It has been a new bulb every year. My usage is probably low for most people, about 5 hours each day. Now the tv has developed a large yellow blob in the screen. The repair shop says light engine needs replacing. Still under an extended warranty and waiting for word on repair. This is my last Hitachi product. I have read many posts on the internet concerning this problem and the poor response from Hitachi. Apparently the old boys running the company are gone and the new blood taking their place did not carry on the ways of the old and so Hitachi is going to spiral into a slow death. Hitachi you were number one but now you number none.

    Bob

    Bob 1/24/10 5:31AM

  • My husband and I have a Hitachi TV that is less than 3 yrs old and has been invaded by the revenge of Sponge Bob- a huge yellow blob!! From the research I am seeing this is definitely a design flaw that went wrong. I think Hitachi planned this failure... I just dont think they expected it to be this bad. They were busted they design an expensive TV that would fail after a short period of time, but out of warranty. The consumer has to repair-- Hitachi makes even more money... what a scam!!I want my TV fixed and we are not going to pay for it.Im outraged that these companies sell these appliances and electronics and do not stand behind them.

    Anonymous 12/22/09 4:52PM

  • I have a hitachi TV, and i have green, yellow,and red lines going through out my tv and i was told that it was going to take 400 dollars just to repair the color alone, not only that, they has stop making the model that i have but i was not even made aware that they did a call back on these model

    Anonymous 12/10/09 11:56AM

  • For Everyone with the blue blob issues , here is the fax number to the appeals committe, flood their lines with faxes with the issues you are having , maybe you will get an answer now , hard to get this number , but i got it .
    1-800-685-7787

    Anonymous 11/10/09 11:12AM

  • Terrible experience! I will never own nor will I ever recommend Hitachi to anyone. In fact, I will talk anyone out of purchasing a Hitachi product.

    Anonymous 11/6/09 8:07AM

  • The blue blob is from the light engine going out. Good Luck I have had one replaced on them and now awaiting HHGreg to fix the second one that has gone out in less then a year. HHGreg has told me many things about this issue from they don't make them anymore to we have one on order. This dance has been going on for or three months now. They are trying anything they can so they don't have to stand by the extened warrenty that I bought that they suggested.

    Anonymous 10/5/09 4:37PM

  • I have had my Hitachi TV for 7 years and have had it worked on 3 times for the same problem. This last time, I tried to contact CS for some possible help. They refused to stand behind their product because it was not under warranty. They told me I should have bought the extended warranty. In my opinion, if you pay $2600.00 for a TV, you should not need an extended warranty. For $2600.00, that TV should be good for a long time. Long story short, same problem 3 times less that 20 months apart and Hitachi will not stand behind their product. I WILL NEVER BUY ANOTHER HITACHI AND I WILL RECOMMEND THEM TO OTHER PEOPLE.

    Anonymous 10/5/09 9:42AM

  • We have owned a Hitachi TV for 3 years. Before the TV was even 1 year old there was a blue blob in the middle of our screen. Hitachi paid for the repair and it took FOREVER for it to get repaired. We waited for almost 3 months. Then less than a year after that problem was repaired another problem. Of course no help from Hitachi because apparently they only stand behind their product for the 1 year warranty. Less than one year after that (as of today) yet another problem. The same blue blob is back. Hitachi refuses to replace the TV because it is not under their warranty. We have owned this TV for 3 years and every year there is a problem with it that Hitachi takes no responsibility for. We will never own another Hitachi.

    Anonymous 9/14/09 7:08AM



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