Hitachi Customer Service

No Hitachi product in this home ever again. They want 55.00 to remove the demo off of the tv because after four years they stop working. Don't buy the product stick with the ones that honor their customers and not gouging them

I need a code to re program my tv remote I used to have satellite but I don't anymore all I have Is a antenna I did have program and then a family member was messing with it and messed it all up and now I don't remember that code to re program to get it to work for the volume button and stuff again If anyone can either give me a code or help me find a code that will work I would greatly appreciate it

I bought hitachi 19 kg washing machine from carrefour, From the first day which was a year ago until today I am facing issues with the machine, I have contacted customer services several times and they came , picked up the machine, and returned it after weeks with the same issue and never fixed the problem!!. The machine internal motor is powerful but the body is light weight which makes the machine to move while working and cuts the wires which was connected to the plug in. This is one of the many problems that I am still facing with this machine! Take note that I have warranty to exchange the machine and I have applied for exchange but no serious response was found from the company! I never recommend Hitachi to anyone.

Why is that Hitachi automotive lead Victoria keep running people off and picking at them about everything little thing she not willing to training the new people and always lying to her supervisor about what people are doing and when asking questions she never respond back she always got a attitude.

I was suffering to fix problem to fix my Hitachi 65 in tv from more then week and warrenty cover company tempo not doing any thing results oriented . Everyday when I call them they says that we will inform in 2 businesse day by this way that buy time only never want to buy any product from Hitachi.
Even I sent massage in Hitachi customer service no one responded.
Worthless company I ever face.

Hitachi personnel came to collect my Wahsing machine (which was under warranty from Sen Heng) after so many weeks they checked. Apparently waiting for parts which I was not even informed of the status.

On collection there was no document given by them as proof and was told that it would be ready in about a week. After almost two weeks I tried to call and message them but calls were not answered and no response.

The washing machine finally came back almost three weeks. There were dents/scratch marks and stains. Cover was badly taped as it was not covered in the warranty. The service personnel doesn't even give an explanation on what has been done.
Machine now give noise when spinning.

Bad bad bad. No more hitachi brand due to the after sales service that sucks!!!

I purchased hitachi three door refrigerator in 2017.It's a excellent fridge.After four years one day freezer cooling was not effective.ice started to collect in freezer.After asking for service request ,they responded fast.But after checking they said mother board is not working and we need to replace it.they charged me in total 22900 rs.Mother board cost14800 rs,normal ordinary stabiliser cost was 4400 rs.it's actual cost is 2200 rs only .This is basically cheating the consumers.I will never r recommend hitachi brand fridge to any of my friends or relatives.they say in built stabiliser.but it's of no use..

Useless customer care service. I phoned two weeks ago and they promised a call back ... they never did. I called today and have been on hold for over an hour. I have come to the end of my loan agreement yet I have heard nothing from them and have now stopped the direct debit. I will not use them again it they have no customer service. Disgraceful.

I will never purchase another
Hitachi product ever I had tv five months and it stop working just sitting on TV stand well all they will do
Is play around warranty is no good nightmare

In a bid to get my 1.5 ton hitachi window ac (kaze) serviced, contacted customer care number obtained from internet.



Someone from this number answered that my service request was noted & i will get a call from them soon. Subsequently, i got a call from & the person told me that he was calling from hitachi customer service n asked me the problem. I told him about the servicing of my ac. He noted my number n address & told me that the service engineer will visit my home.



Later i was visited by a person from Hitachi Service Centre, named Rajan Singh from R S Services, an affiliate of Hitachi based at B-1/226, Khurdai Bazar, Gomti Nagar, Lucknow (). He checked the ac & told that the capacitor has to be replaced and some gas had to be filled in the compresor. He did so & charged Rs 3300, which i paid. But in his presence, the ac did not work. He told us that that it will take halfan hour for the ac to work and asked us to start the ac after 30 minutes and left. But after half an hour, when we switched on the ac, it did not work. We have been calling his mobile but he never picked up. I also called and told them about the same. They assured us that they will send the technician but no body turned up. We have been calling all their numbers and

but even after a week, no body has turned up.



We feel cheated by such fraudulent customer service of Hitachi.



I just want to say & appeal to everyone that



Beware of Hitachi n their service affiliates. Horrible service n customer service. Its better to switch to other companies.



Pk

Beware Customers Please!! Service of Hitachi, a air conditions company, is not providing after sale service. The bill no. 0217/16-17 from M/s Electronic Centre, Sector 35, Chandigarh. The dealer said it is not our duty, as it is duty of Hitachi. It is unacceptable behavior. We have registered the complaint so many times. But nobody turns to give the service till date. Hitachi will provide three after sale services free of cost as told by dealer at time of sales.

I need a Hitachi customer service rep in St Petersburg, FL area.

Our 10 year old plasma tv was connected to Verizon cable facility in 2012 which ran perfectly by turning on the Hitachi and then using the Verizon for channel changes, volume, etc. Now Frontier is our cable facility and when asking them to solve the problem, they say it is the TV. Plasma Television
So, if you would kindly refer us to a local representative, we would certainly appreciate it.



Thank you. Barbara Walls

Am a buyer of Hitachi washing machine, Just used for 3 years... Now the machine spoilt.. It return F..i still have guarantee ...if no more.. How much have to pay...

After sales service is bad.
Broke down after 1 year plus, and told me to wait 3-4 weeks for the spare part to arrive due to Hitachi did not keep any spare part in Malaysia. Customer Service will only say once it reach, we will contact you.

Believe me, if I ever know the maintenance is so bad, I would not buy for it.

Hello my name is shane kelly i tried contacting someone to speak with on the phone to try to resolve a problem with my tv today.I was met with rudeness and no knowledge of what i was trying to explain to the operator.Her name is Realo the only person that works in customer service aplenty.when i asked to speak with someone else she defused to transfer me I'm a loyal Hitachi product user but never again. I know that one tv sale lost is nothing to a large company like yours.But for someone like myself a tv is expensive.All i was doing if figuring what steps i need to take to get my tv fixed cause my extended warranty told it is a manufacture default recall posted after the one year manufacturers was up.So i was told to contract Hitachi. Please contact me back at

Never buy Hitachi fridge. I bought a two door unit. Started over freezing in frozen compartment, freezing in fruit compartment, feels like room temperature in the higher compartment (despite temperature control showing 3 degree celsius) and intermittent mechanical noise. Contacting customer service was not a pleasant experience.

Technician was contactable, but advised for change of components one after another (with additional payment) yet to solve the problem. It is an agonising months after our first complaint. Compressor is under warranty for two years. Technician insisted its not compressor problem and advised trial changes of other parts.

My toshiba has been with me for about 8 years yet never had a single problem.

I waited patiently for 3 weeks but I really can't live without a fridge for 3 weeks, so I decided to write this.

I bought a Hitachi refrigerator (R-V490P3M, 451L) for only 7 months and then the fridge stopped working on 7/7/16. I called the sales person and he promised to lodge a complaint for me so that they would send a technician to check on the problem since it is still under warranty. On 12/2/16, a technician came to replace some parts but found that the main problem was the compressor. Thus, he told me that another person who is in charge of the compressor will come to repair it.

Patiently waited for a week, there was still no call. Thus I gave the sales person a call. He promised he will look into it but he told me that if it's the problem with the compressor, the company will change only once though it is stated that it's a 10-year warranty. I was utterly appalled and speechless. I thought Hitachi equals good quality. How could they guarantee that the compressor that they are going to change would last for 10 years???

I am really not satisfied with the product and the service they are rendering. I really hope your company will write to me since you asked for the email address. Thank you.

I have been taken for a ride by Hitachi A/c. I purchased a window A/c last year and had been facing regular trouble since . The unit was replaced within 3 months of purchase and its control panel was changed within 2 days of purchase. But now after its warranty expired its PSB has stopped working. The service centre offered to change it for Rs. 2200 + Rs. 500 visiting charge. I was given an alternative of buying AMC for Rs. 1928 which I did on condition that the part will be changed in a day. On second day I am being told by service in to wait 3-4 days more as part is not available. On my objecting to this lapse in commitment and taking this issue to higher management, I am being told by him that my AMC would be cancelled and refunded after deductions. Another objection to this action invited a threat in cancellation of warranty on compressor. I am still wondering if Hitachi Service Centre's are run by mafia or what as any customer oriented service centres will not behave like this. They have all the shots to rob customer of his money without giving any service Buy Hitachi at your risk as its a sham on Japanese brands. regards

I am submitting feedback on behalf of Mr. Mohit Dhawan

We have bought new Ac in month of April this year itself. Since then we are facing problem. One of your reputed dealer delivered the damaged piece to us. Grill was broken. Till date it's not replaced always got fake commitment. Now gas leagage issue is there we have made complaints 3 days before but no representatives bothered to visit till yet

It's our very bad experience with hitachi. I think nobody should take producta of hitachi. As they are not capable of fulfill.

Preeti Dhawan

With my personal experience Hitachi has one of the worst customer service. In fact the co told me that my fridge will be repaired only if part is available. If the company does has spare parts for its products it shall not sell anything because the customer is losing all his money as the products he purchases is worth nothing.
In my opinion one should avoid purchasing any Hitachi product as the value of their money can become zero at any point of time.
Ashok Kumar Jain

I have used multiple brands earlier including Godrej, Whirlpool, Carrier,LG , but Hitachi performs worst among customer service. The motto is Once you buy it, take the sh*t to your home and find someone who can repair. They will not budge.







Here is Hitachi disgraceful performance of providing customer service









Logged : 16-April



Attended : 22-April-2016



Initial diagnosis suggested : Service



Request for relook and come again: 25-April-2016 as I believed the issue is not with Service



No visit till 29-April-2016.



Follow up done with Customer Service after request was closed



Asked for status - Nothing available with customer service ( spoke to Ms Priyal)



What a fantastic way of closing request without knowing the action taken or without checking with customer









Logged : 30-April-2016



Again followed up with customer service and spoke to Ms Suman for checking status (past 48 hours, when there is no response).



To my surprise, she opened a new complaint # 16050305123 ( Third request for same problem), I was asked to follow up with service center ( what more can be bad than to notify customer, you go and handle the sh*t yourself)



Visit completed by Service Technician and he could now see the problem.Advised to replace capacitor which was done, The unit could not operate again more than 2 hours



Again called the service center very same day, they advised to arrange a senior technician



No one showed up, followed up again myself with service center.



Called service center on the same number ( was informed that they will revert)



Waited for 2 hours , Called again customer service ( spoke to Mr Umang), Again as expected, asked to follow up yourself.



Now watch What a wonderful way of tracking the problem ( no one has any clue of the real problem start date)





In between connect to management - reached out to manager, no change in behavior



Reached out to next lever, no response till now







Last level left only - Reaching out to Board of director

bought a TV 50v500 50" flatscreen and it needed a lamp replaced and i have done this before so i replaced it. now that its actually able to power on my display is so fuzzy i cant even see the numbers of channels or read ANYTHING. i go online and the serv ice online is garbage AF so i call them and since my tv is a year old all they can do is refer me to a service center and they want to charge me 100$ before the tech even comes to look at the tv and after the estimate the light engine will need replaced 1500$....LOL.so im stuck with a useless 3k tv set. needless to say this was my FIRST and LAST hitachi product. its honestly surprising that this is legal sell garbage products then charge an arm and a leg to fix your trash with more faulty trash and wait until it breaks again(because it will break again) and rake in the dough. pathetic i hope hitachi blows up they are scam!!!!!

Last year purchased window ac of hitachi , from the last year facing only problem till new.AT the time of purchase Hitachi were giving free 3 services that time too happy to know but didn't realise to fooling customer. On first time service didi fight so much with hitachi guys then they only provide now this month servie will expire to again i did request for service but no one is coming and listening. already 15 days got over.don't know what to do. they are not responding.

I have purchased hitchi AC in May 2015. It is almost impossible to register for service. Service Center cook the paper and send compliance report to higher office. Higher officer of customer service never re check whether customer has been actually attended or not. It is clearly failure of control system of Hitachi. People in service center making money by false submission. It is my current opinion. Because since 08.05.2016 I am notable to get service of my ac inspite of complaining to first officer

Hitachi is the worst product. and customer service is very bad. There is no responsibile person in hitachi.. No one attend the call...

Just wanted to sincerely thank the Hitachi team and the technician that came and fixed my fridge so quickly. The overall period I only needed to wait a week for everything to be sorted! Thank you for being so quick at sorting the matter