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ING Direct

Customer Service Ratings and Comments

ING Direct is ranked #5 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 132.87 out of a possible 200. This score rates ING Direct customer service and customer support as Satisfying.

NEGATIVE Comments

5 Negative Comments out of 15 Total Comments is 33.33%.

POSITIVE Comments

10 Positive Comments out of 15 Total Comments is 66.67%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Satisfying Overall Customer Service Rating
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  • ING lost 8 year, 6 figure customer because they couldn't figure out a way to transfer money efficiently. What idiots.

    Pajamaspam 3/3/10 3:24PM

  • ING errantly issued two withdrawals from my savings account into another customer's ShareBuilder account. It was not until I inquired about the transfer notices that they promised to reverse the transactions. The customer service representative promised to "reach out" to me when the reversals were complete, but he did not. I simply received an automated email notice. Incredibly trust-shattering and underwhelming customer service from a company I once held in high regard.

    Anonymous 2/25/10 1:36PM

  • ING customer service is impossible to reach, its just a computer voice 24/7!

    Anonymous 12/12/09 5:58PM

  • I agree with the first poster that I felt that they would rather not have me as a customer. I am sticking it out for now, but I am looking to bail.

    kbou 10/17/09 7:50AM

  • Evidently, everyone else has had a lot more luck witn ING than we had. Every time I would call with a question or request, I would get the feeling that I was bothering them and it happened so often that we eventually took our money elsewhere.

    Brett 8/23/09 2:04PM

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  • In general I have had no problems with customer service except once in three years with a rude unknowledgeable rep. In fairness with an email the problem was fixed but it never should have happened. My other problem is when you offer 4.00% int. rate to get you to open an account and you start socking money into your account only to watch the rates go down sometimes twice a month to what is now 1.15% int. in a saving account. It is time to start looking somewhere else.

    anonymous 2/21/10 9:23AM

  • Matt answered the call on the first ring. No annoying menu tree. Just a person on the phone. A person who understood what I needed, and took care of it. In this day and age, reaching a live person on a customer service line on one ring is AMAZING! Thanks, ING!

    Anonymous 10/1/09 8:32PM

  • Was great, sent directly to a English speaking employee without having to select anything from a menu. Issue was resolved within 5 minutes and I was back on my way.

    Thanks

    Anonymous 8/5/09 1:53PM

  • The rep was helpful and attentive; would not hesitate to call them again.

    Anonymous 8/5/09 11:41AM

  • CSR was kind and polite and answered all my questions. Wait time was short and I did not encounter the usual maze of voice or number prompts.

    Anonymous 8/5/09 10:00AM

  • Thank you for the help. This is a great direct number and the company provides EXCELLENT customer service!

    Ricochet 6/25/09 9:30AM

  • Someone answered within 30 seconds, another 30 seconds and I had the information I needed.

    Anonymous 2/20/09 9:42AM

  • The are always so very helpful. I love this coompany for saving my money.

    dslshines 1/23/09 11:34AM

  • Was really a promt and great service with this number

    zubero 12/11/08 12:26PM

  • This number was quick.

    Thanks.

    Anonymous 7/9/08 9:10AM



  Contact Information  
Customer Service
888-464-0727
Complete ING Direct customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete ING Direct customer service phone numbers and contact information at ContactHelp.com
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  Company News  
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