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ING Direct

Customer Service Ratings and Comments

ING Direct is ranked #7 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 131.64 out of a possible 200. This score rates ING Direct customer service and customer support as Satisfying.

NEGATIVE Comments

8 Negative Comments out of 22 Total Comments is 36.36%.

POSITIVE Comments

14 Positive Comments out of 22 Total Comments is 63.64%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Satisfying Overall Customer Service Rating
  • Submit your comment >>
  • I have a few accounts with ING for years now. I cannot tell you how furious I get when I want to go to your website. What is up with all those sites listed that take you nowhere? It also seems they change every other day. Is all that nonsense necessary, when all customer wants to do is login and look at their account page? As a matter of fact, it makes one a little queazy as to the security of these pages.

    Bobbee Lee 8/18/10 2:02PM

  • Been trying to consolidate my super accounts for THREE FRIGGIN' MONTHS NOW. ING are refusing to acknowledge any of my applications, haven't responded to a single email of mine EVER, and I've spent a total on 13 hours on hold to their customer service department without ever getting through to anyone. Screw this for a joke. My money is going elsewhere and they sure as hell better not dare charge me the exit fees. F.O.S. complaint active.

    bob2g 6/20/10 10:11PM

  • I reached a live person easily enough, but she was not very knowledable. I have the online checking acct and I was trying to get a check mailed to me to present to my neighbor after sponsoring her in a charity event. The rep was very unsure if I could do this not, it took about 15 mins and several times on hold only to be told that this could not be done. ??? I used their online customer service contact (email) to find out if the rep was correct. I'm still waiting for a response (Feb 22). Actually I have given up on them and started looking elsewhere.

    LVAces 3/17/10 1:16PM

  • ING lost 8 year, 6 figure customer because they couldn't figure out a way to transfer money efficiently. What idiots.

    Pajamaspam 3/3/10 3:24PM

  • ING errantly issued two withdrawals from my savings account into another customer's ShareBuilder account. It was not until I inquired about the transfer notices that they promised to reverse the transactions. The customer service representative promised to "reach out" to me when the reversals were complete, but he did not. I simply received an automated email notice. Incredibly trust-shattering and underwhelming customer service from a company I once held in high regard.

    Anonymous 2/25/10 1:36PM

  • ING customer service is impossible to reach, its just a computer voice 24/7!

    Anonymous 12/12/09 5:58PM

  • I agree with the first poster that I felt that they would rather not have me as a customer. I am sticking it out for now, but I am looking to bail.

    kbou 10/17/09 7:50AM

  • Evidently, everyone else has had a lot more luck witn ING than we had. Every time I would call with a question or request, I would get the feeling that I was bothering them and it happened so often that we eventually took our money elsewhere.

    Brett 8/23/09 2:04PM

  • Submit your comment >>
  • this company is great and the service is amazing

    dolphins 7/11/10 1:02PM

  • Quick answer prompt service great results.

    Anonymous 4/28/10 3:20PM

  • Have a few different accounts with ING and have never had a problem. Interest rates on savings accounts are among the best. Their website is easy to use and when/if you have to phone for info or assistance the staff is great and I've never had to wait on hold.

    All in all, a very good institution to deal with and I highly recommend.

    meme 4/23/10 6:52PM

  • I called to check my balance. A live person immediately picked up and read my balance aloud. The process was much quicker than a computerized voice. Love their customer service.

    Anonymous 3/24/10 12:00PM

  • In general I have had no problems with customer service except once in three years with a rude unknowledgeable rep. In fairness with an email the problem was fixed but it never should have happened. My other problem is when you offer 4.00% int. rate to get you to open an account and you start socking money into your account only to watch the rates go down sometimes twice a month to what is now 1.15% int. in a saving account. It is time to start looking somewhere else.

    anonymous 2/21/10 9:23AM

  • Matt answered the call on the first ring. No annoying menu tree. Just a person on the phone. A person who understood what I needed, and took care of it. In this day and age, reaching a live person on a customer service line on one ring is AMAZING! Thanks, ING!

    Anonymous 10/1/09 8:32PM

  • Was great, sent directly to a English speaking employee without having to select anything from a menu. Issue was resolved within 5 minutes and I was back on my way.

    Thanks

    Anonymous 8/5/09 1:53PM

  • The rep was helpful and attentive; would not hesitate to call them again.

    Anonymous 8/5/09 11:41AM

  • CSR was kind and polite and answered all my questions. Wait time was short and I did not encounter the usual maze of voice or number prompts.

    Anonymous 8/5/09 10:00AM

  • Thank you for the help. This is a great direct number and the company provides EXCELLENT customer service!

    Ricochet 6/25/09 9:30AM

  • Someone answered within 30 seconds, another 30 seconds and I had the information I needed.

    Anonymous 2/20/09 9:42AM

  • The are always so very helpful. I love this coompany for saving my money.

    dslshines 1/23/09 11:34AM

  • Was really a promt and great service with this number

    zubero 12/11/08 12:26PM

  • This number was quick.

    Thanks.

    Anonymous 7/9/08 9:10AM



  Contact Information  
Customer Service
888-464-0727
Complete ING Direct customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete ING Direct customer service phone numbers and contact information at ContactHelp.com
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