Customer Service Scoreboard
Isuzu service is very very worst in ambattur showroom
I told them to add the 2 leaf plate in back side of load vechile
They added 3 leaf plate loosely it has been moved 1 inch right and left,
I told them the leaf let is not properly in alignment please fix it
The general manager is saying we will do like this only
We r paying money direct to isuzu company service to do properly but they r not doing properly they r shouting
Im very dissaponted with the company in San Pedro Sula, Honduras. This is my second 4x2 car I get from you, we had an accident on Dec 20, 2015 and this is the day I have not gotten my car. I've paying every month and they care less if I have to borrow, pay or walk in order to move. Very dissapointed and will tell all my friends about it
Ricardo Chinchilla.
Dear Sir/Madam,
Serious Complaint on Isuzu D-Max Model with Plat No. MCP 7033
I, Koh Ah Moey, would like to express my deep disappointment and anger on your product and the way your side handle a complaint at service centre. I had made the decision to purchase from Isuzu Malaysia is because I trust your brand and you had been long established in Malaysia since 2004. Your product of D-MAX had made me regretted for making a silly decision to trust the image you portrayed and the core value of Isuzu Company as an international organization which your mission is to be the leading position in automotive market with best services. The attitude of your customer service officers had made me so irritated and jaw dropped. It is very irresponsible action from your side that makes me decided to launch this serious complaint not only to you and also to Ministry of Domestic Trade, Co-operatives & Consumerism and even papers.
2. I bought my car D-Max with plat number MCP 7033 months before and it was still under warranty as at to date. The problem occurred is only at the first month I received my car, I felt my car was unusually bumpy compare to others and I checked with the dealer and he just mentioned it is meant to be bumpy. It is a ridiculously answer but I accepted it because of your brand name is ISUZU MOTOR. The facts had proved me wrong to trust on your brand, product and even service provide. After 7 months, I realized that my new tires in the front was completely wear out which is not suppose to happen in the first place as I just bought my car for 7 months and I am not totally heavy user. After sending to the not so effective service centre of ISUZU in Malacca, they found out that it was the jumpers of both side were loosen and caused the tire exhausted. Well, here are the answers given to me by ISUZU when I requested for fixture and change of tire because I am still under warranty. The not so friendly and effective service centre refused to compensate my tires which caused by the loosen jumpers. They told me, I should take my new car to workshop for aligning before I could drive. Please tell me who earth will take a new car for alignment, it is because of all ISUZU VEHICLE is a defect product and you never did gone through PUSPAKOM for inspection before releasing it to me. The jumpers are loosening because it was not nicely fixed in the first place when your side delivered it to me. Is this the quality of a Japanese Company? So many complaints, I had launched and called your dealer and service centre, your side keeps passing my issues around and my car had been left in your dealer centre for 4 months and it caused my loss of business for not having the vehicle for 4 months. I need a clear answer from your side immediately.
3. My request is to fix my jumpers, compensate the tires and my loss caused by your mistakes and negligence. I also had decided to file this issue to the Ministry of Domestic Trade, Co-operatives & Consumerism because if your product is a misleading me to purchase and end up I am leaving my car at your end 4 months without any action taken and now I am nearing the expiry of my warranty. What a fraud organization that diminish my consumer right.
4. I requested a clear response to be answered immediately and I shall receive my compensation with the fixture of my vehicle MCP 7033 to be returned with fix of all including change of tires.
Will never buy another Isuzu again. The car is in good shape. The motor runs great because I have taken really great care of my 1999 Isuzu Rodeo. The only problem is the back end has rusted out because of how it was manufactured. Pieces have actually rusted off of my car. Isuzu's remedy is just to keep driving it or pay for their mechanic to look at it to see if it falls under the recall, but they refused to tell me what options I will have when the mechanic tells them it is under the recall. So I have to pay to have it looked at... Fixing it would prob be more than the car and I'm sure they will offer nothing. So selling for parts. Such a waste of time and money. I took such good care of my car... and now I can't drive it, though no fault of my own. Such a waste... Customer Service is a joke too! If you get the misfortune of talking to Klode at 237 hang up the phone. He will refuse to give you to a supervisor. He is so rude and won't let you talk or answer any questions. I've attempted to find a place to report him, but I just get sent right back to him and he will not give me to anyone else. My advice... Don't buy an Isuzu... you can take great care of it, but because of the poor way they manufacture their vehicles and their inability to correct this problem you might as well burn your money!!! What a waste
Our company has had nothing but problems with the 2008 Isuzu NPR diesel truck we purchased brand new. Our other 2 Isuzu trucks have not given us near the trouble that this truck has. It was a lemon from the start. We have replaced the fuel tank 3 times, injectors, fuel pump, filters, etc., multiple times. Been broke down on the freeway, in the mountains, in the city, at night, during the day-been towed so many times...Now it is in the shop AGAIN with a $7,500 (+) bill to repair-I would rather drive it off a cliff than spend another dime on this truck. The repair shop called the Isuzu rep to ask for help with the repair costs given the dismal history of this rig-and Isuzu will not step up and do the right thing. I will be buying another brand of truck from now on...
respected sir i have your beast car mu7 which i purchased in month ov November 2014 i am fed up off your service i send my car MU7 three time to your different service provider in Delhi ,Jaipur, Noida
first i send my car to Delhi for issue of break pad ,front tyre jam , and staring get tight and sound vibration so on they kept my car for 3 week and called us when they are satisfied but when we drive back my car to home town same problem arises i called them again they talk talk to me rudely even they also said they cannot resolve my problem regarding this the devise provider was JAI AUTO in sarita vihar delhi
Mr. Manish Sharma
after that i send my car to jaipur for same problem and they kept my car for 2 weeks they change some parts and when they get satisfied they called me to picked my car from jaipur , on the same day i picked my car and i was returning back to my home town during that journey my front wheel got jammed and same problem aries when i contact to them they gave me unsatisfied answer that they cannot resolve my problem service provider name PL motors put ltd more over your engineer also check my car earn h visited to jaipur
Mr Bansal
than i call to your Chennai office to customer executive they did not reply me i call them again and again regarding my problem suddenly your north service incharge called me and said that i send my car to noida sector 63
i send my car they kept my var for three days and when they call us that they are satisfied and my problem is resolve i went there and collect my car but i drive back my car my home town same problem aries
Mr. Thomas your noida service provider
This time i am not asking for resolve my problem coz i give three chances to you and your company service provider i will send u consumer court letter to your company and your service provider because all the time they make fake bill i payed all of it i will start anti promotion against your company through social media because you and your company service provide are chicanery
i will make your reputation worst in the indian market as well as international market i promise
we have a izuzu lorry new its been to the dealers with faults and nothing is fixed the speedo is out by 4 mph and the suspension is so bad after driving for about an hour you get back pain
the restrictor is set wrong on asking the garage to put it right we get the answer cant do that its set at the factory
funny if you have other makes and go to there garages things get put right and problems solved
just go s to show you pay your money and there not interested
My name is Michael i absolutely love my isuzu rodeo but sadly my fram to the middle back is rotted to th pinot that my shock mounts as well as my spring mounts and my axle links r no longer fetched to the farm . My rear axle wants to go one way and the front another. I am not a wealthy man n cannot afford to pay for a extensive project . I do not understand y I can not have my recall done for nothing when this problem is so obviously has been an issue for some time now . Look I am not the type to even do this but I need your help please I don't want money or a new car all I wish is that the farm that should not be rotting to the degree that it is be fixed . I can't buy another car n can't pay to fix this it is my lively hood I beg u have the understanding n Hart I will advertise for the rest of my life how awesome n just nearly perfect isuzu in general r . I have already inspired at the least 15 people to perches an isuzu of some kind . What dependable n just over all great vehicle . But like I said half of my fram is just destroyed n I really love this car n really need it to live. I beg u please help me I am going to try to contact the Japanese manufacturer I'm sure they love isuzu as much as I do n will b pleased to accommodate me . This rodeo is in great shape other wise I merely need half of my farm fixed please put your self in my shoes. I truly thank u n hope to hear from u soon I left a message on your phone all my info is on that message. Yours truly an isuzu lover Michael B thanks.
Isuzu customer service is condescending and hostile if you don't do exactly what they want you to do. "There will be no reconsideration at all." They claim our 2002 Rodeo is in poor condition, the only problem with the vehicle is that the frame cracked - for which there is a recall. They won't fix it and are offering us 37 cents on the dollar we paid. $1800 doesn't buy another used vehicle.
Got a terrible service when I lost my car key yet the duplicate is with the Company. They issued the duplicate without a mobilizer and my car has been standing on the street for 4 weeks. The sales manager drops the phone on my ear when I try to make a conversation with him telling me to wait because it is not his problem. I am Z Mgqibi It was done at Bates in port Shepstone and their number and the Sales Man is Daya Reddy
On Monday, April 14, 2014, a young seventeen year old man went to Lafayette Indiana, to the Bob Rohrman Isuzu Dealership. He knew exactly which car he wanted to test drive, a used Impreza.
After the usual review of the car, conversation with sales, he carefully pulled out a large roll of cash. In bills of five, ten, twenty, up to one hundred dollar bills totaling $5000: the money was his life savings. He had scraped & painted houses, dug fence posts, worked in a horse barn with a shovel, mowed lawns, even sold perfumed candles. His father, my husband, paid an additional amount of cash, a loan to our son of nearly $2000.
Justin had read about cars, dreamed about cars, thought about different engines, all of the different specifications of all of the vehicles ever produced. He had decided this Subaru Impreza would get him on the highway and likely last until he was out of college. He drove home absolutely ecstatic, so happy.
We live nearly 100 miles from the dealership, and after arriving home that night, in the garage, he and his dad thought there might be an oil leak.
The next night they were pretty sure there was a bad head gasket. Sober faces.
The next night they were sure there were two blown head gaskets. Justin started looking for ;junk cars& to see if he could find another engine. His dad was trying to figure out how he would get the time to help our son with the repair, Justin couldt afford to hire it done. This was our son responsibility: it is difficult to parent with ;tough love at times, but this is how we raise our children.
Justin never said a bad word about the salesman, the dealership, no one. He is a terrific kid: good grades, good friends, leads Fellowship of Christian Athletes at school, leads songs and gives short talks and has other participation in church. He loves small children.
I was absolutely sick to think about his lifelong savings so quickly at loss, knowing how hard he had worked and saved, the items he had not bought over the years that his friends possessed.
I emailed the dealership manager the next day, keenly aware a used car is 'as is'. I explained the above and asked if anything could be done. I was immediately surprised, he was highly concerned. He even said if needed, he would purchase the car back from our son, to maintain a good reputation for the business. The tension at our house immediately deflated.
Mr. Scoyoc soon found the problem. An employee, no longer employed for reasons such as this, had put the car on the sale lot knowing the two head gaskets were blown. There was also a belt needing replacement which had not been replaced. But despite this, $4000 in repair had already been done to the car. In short, the car should have gone to auction to begin with: now the dealership had nothing but loss on the car. If they were going to be honest and fair, the loss even greater.
Mr. Scoyoc assured me he would ;make it right& Approximately a week later, I took my son back to Lafayette to pick up his car. The invoice was stunning: repairs free to us parts and labor included a long, long list of replaced belts, an oil change, two new head gaskets, and free labor on installation of new manual transmission parts (we requested this ahead of time and paid for these parts, Mr Scoyoc said they would take care of the labor). In short, Bob Rohrman Isuzu and Ryan Scoyoc had decided that as much as they were able, this young man was going to have a dependable car for some time to come.
I explained to Justin that this was so more than an exceptional experience, and that he won&t likely ever see such an exchange again. The paperwork confirming the damaged engine could have been shredded and never acknowledged, which would be typical. My son is driving what is virtually a new car.
Our world is increasingly short of goodness, kindness, decency, respect. We found all of this at Bob Rohrman Isuzu. Customer satisfaction, having a good reputation with clients, these attributes are rare and very much still matter. I want to thank all there who helped us, and am so very grateful. I am extending much praise and appreciation to Ryan Scoyoc, the staff, and Bob Rohrman for this experience.
Karen
I have an 97 Isuzu Rodeo. The frame has serious rust problems. Otherwise looks and runs excellent. The right front and left rear frame are so rusted that I don't trust driving it anymore. Less than half the metal is left. It has 3 inch holes that you can see through. It is a shame that such a car has to be put to rest because of a FRAME DEFECT. You would think the frame would last longer than than the body.
I wanted to contact the Corprate office on this issue Due to the horrible exp I had at Kia Isuzu,I purchased a Matt Blatt Rodeo in 2001 I paid it off and recently went to trade it in of which my husband and I were both sent info that Kia would buy back our 2001 Rodeo they lead us to believe we were getting a vehicla let myself drive one then I even came back later that night with husband and he as well was told to take a ride then because our scores were somewhat low and we had proof of refinaced our home thats what brought scores low said sorry we can't help you. Since then we moved on to SportDodge of which did give us a loan
with the same scores and we are driving a Brand new vehicle.I believe I will put this in the press so this does not happen to anyone eles and realize Sport Dodge is the way to go!
Sir
I am very unhappy about my purchase of a new Isuzu d-max pickup I have had this pickup for over one week and have just found out the there is no spare wheel fitted to this car this is no use to motorists that drive off -road etc as we cannot get recovery services 5 miles into the hills I was also not informed of this when I purchased the pick-up or I would not have completed my purchase, I would have gone to another manufacturer that cares about there customer needs I must add that this is my fourth isuzu and I have always had spare wheel with the cars
Regards Albert kinnes
hi sir..this is to inform you about my truck SML ISUZU IS12T about 13 lakh taken before 10 month. when we taken we have changed all tyres and after one month whole electrical wire in truck and after some time gear box, more than five month my truck was staying in isuzu tirunelveli service center.. maintenance charges are more now compared to earning.. i can not tolerate it.. so i kept my truck in tirunelveli service center and i dont want to take back.. i dont know how i will manage this.. and there also poor response from isuzu... they didnt ask any question about my truck even though trucks was staying there for more than one month.. i do know how i will pay my finance.. pls help out me from this problem..
Since I can't find any way to email my comment directly to the Izusu Corporation, I post my comment here regarding the offensive noise pollution of the alarm activation/deactivation horn in Izusu Trucks.
A new law was enacted in Israel, about 2 years ago, banning the operation of alarm systems in cars, including the annoying alarm activation/deactivation beeps. This law currently applies to new cars operating since the enactment of the law, but within 4 years it will apply to all cars.
Isuzu vehicles are notorious for the aggressive noise pollution of the loud alarm activation/deactivation beeps generated by their horn, beeper, hooter. This is downright a brutal acoustic assault on the population, and, as a scientist, I would expect the developers of Isuzu vehicle systems to abolish immediately the vicious concept of the offensive alarm activation/deactivation clamorous beeps.
we just had our isuzu double cab bakkies serviced at Isuzu Vredendal in the Western Cape. We had a appointment for 08:00 this morning, when we returned at 10:00, the vehicle was still were we parked it. We asked the lady at the desk, why our service was not done yet, she assured us that it would be done straight away. Well to make a long story short we only got the bakkie at 16:00 the afternoon. After complaining about the service we got, the attitude was that we don't need to bring our bakkie back there if we don't want to. Appart from the service we asked that mechanic to look at a problem we had, the mechanic refered us to a local mechanic at another business. How's that for client service?
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