Jimmy John's Customer Service Complaints - page 2

Mountain Home needs help. Management handing out drugs and drugs in bathrooms, to not paying employees what is agreed and lying and telling them to fix it when the computer says one thing and my pay stub different. Ron still wouldnt fix it and hes the only one that does payroll. He messed my taxes up also and put me in a bind. I worked 75 hours and wasn't paid for it until a MONTH later. Black mold in the ice machine and drains. Such disorganization and messiness. Not one employee follows policy and procedure in any given day. The GM straight ignores every customer that walks in and let's them stand there while shes off in her tweaker world. All management smokes pot in the cooler. The displays are always way to heavy. Everything is broken there, tomato slicer, 3 headsets, phones mess up, no one measures the widths of the vegetables or weighs anything. I dont understand how this business is open and ran like this. They need audited.

Ordered a #14 today and got home to a sub with no bun. Just a piece of lettuce with meat inside. I was treated like I was guilty of something when I made a special trip back and handed them what I received along with my receipt. It will be a long time before I go there. They never offered any compensation for the mistake and my trip back to the store.

I bought a sandwich from Jimmy John's Wisconsin Rapids last night about 6:00. I asked for an Italian beef with mustard. Dropped it off for my husband who was at work. Talked with him later after he had eaten 2/3's of the sandwich and it was bothering his stomach. It also wasn't what I had ordered! Very disappointed! He still doesn't feel well this morning. Sorry to say you've lost this customer.

Manager/girl at New Berlin Wi location by National Avenue very rude making facial expressions because customers are walking in and ordering food any obeying the six foot rule,if you do t want people walking in then close your lobbies.

Sioux Center JJ is horrible!!! They never get the order right, and the manager was rude. If Hartwig new he was treating customers this was, he would be up set. I will never go back. If this was an isolated incident that would be different, but 7 times, no thank you, very sad,

Never coming back again. Jimmy John Liautaud will never get another cent from me or my family. I hope killing an animal as magnificent as an elephant was fulfilling. God speed, coward.

Was at Jimmy John's#2342 @2:15 pm on 3-29-17
The woman in front of me was trying to place her order & the cashier
could clearly not hear her!! The customer stated the reason you can't hear me is because the music is BLARING!! The customer said, you need to lower the music. I experienced the same problem & say for the manager, the manager Collin turned around & said, What I can't hear you! He , then went on to say the music is typically louder Thanh this & he can turn it up if we like!! So unprofessional & to think he is the manager..

I am a regular customer and have been pleased until today. I purchased a Tuna sandwich on whole wheat and a bag of Jalapeno chips. The sandwich was terrible!!!! it had more onions than tuna, too much mayo-the bread was soaked. I called and was placed on hold for 10 minutes before speaking with management. I expressed my displeasure with management and another sandwich was delivered which was exactly the same as the previous sandwich--Terrible. I paid $8.99 for an awful lunch and want to be reimbursed. I am extremely disappointed with Jimmy

Johns!!!!!

I am appalled at the quality and customer service received in the Cumming, GA store. My bread was so hard I could not even bite into it. When I called "Hunter" the Manager, he said that is all they had when I came in, it was not stale, just overcooked, and if I wanted to travel back t the store and wait an hour, they would have fresh bread. I asked for the corporate office and he said "You'll have to look that up." He was condescending and rude. My company orders from JJ every week ... I will make sure that they do not any longer.

I live in Newark Ohio I've had Jimmy John's for the past three years I brag about the number 9 all the time two my friends the last two have been very very gross today there were so many onions that over buried a whole sub The Taste was nasty I had to spit it out I don't know what's going on with that store but somebody needs to check it out the sub there the last two times I've been very very bad I will not be back

BAD CUSTOMER SERVICE & UNEATABLE SANDWICHES! I purchased three sandwiches & three chips at the Rolla, MO Jimmy John's yesterday. At the register I asked for a bag to carry them in. When my order came up, the sandwiches were not bagged so I asked the young woman for a bag. She snatched up a bag and slapped it down on the counter in front of me and walked off to chit chat with her friends. I tried to bag my sandwiches & chips on the small counter but dropped a bag of chips on the floor. This young woman was very rude. PLUS...the sandwich bread was STALE & the lettuce was shriveled and turning brown. We could not stomach to eat the sandwiches. I will not be returning to the Jimmy John's in Rolla, MO.

Employee was very rude at the establishment in Raleigh NC. I called to confirm closing for 12/24 16. I called 3 times, finally when someone picked up the phone he stated 'we closed' and hung up. I will not be doing business there again personally or my business.

I'm really disappointed in the service I received.
I was the only customer in the store so it wasn't busy and still my order was messed up. I received a slim 1 instead of a blt which I didn't discover until 15 minutes later when I was home. It wouldn't have been a big deal if I liked ham and cheese but I don't. I ordered 3 sandwiches. Getting 3/3 correct when it's not busy is not an unreasonable expectation.!

Just went to Jimmy johns for the first time and the staff at the niles ohio location wasn't very helpful and kinda of rude. Te girl's making my sandwich talking to another girl who works there and made my sandwich not how i ordered it n even gave me the completely wrong meat. Not sure i will go back just a bad first impression

I just visited the Jimmy Johns store in Maryland Heights MO. The worst Customer Service. I to ask for everything , no bag supplied for my food, no napkins , nor any condiments wasn't even asked . The young man that waited on me was very unaware acted like he didn't even care . I don't know if he was new and this was his first work experience but no joy about himself. They should be more careful who they place in these positions meeting the public.

My wife and i love Jimmy John's food. To my surprise we are at hotel in naperville il and the store i called told me no delivery could be made i was in a dead zone sorry no Jimmy John food for us. However the Jimmy john's store was less then 2 miles from hotel. I was turned down from 3 store with in 3 miles all told me dead zone sorry

Jimmy Johns in Denver on Yosemite are very insulting to people who don't wish to wait on hold. I called twice, got recording, let go. Later I was accused of heavy breathing on their phone line. What jerks. I have COPD and the rep/punk i spoke to was very insulting.

I applied here in Wilmington NC for a delivery driver position. I recently retired .I am 62. Well I had the interview and did not get a call back. Today JJ has an ad for all positions all 5 locations. How about that. I have a clean driving record also no criminal history. So I can only guess that the young girl who interviewed me practices age discrimination. I am thinking of making a complaint to the EEOC. If this is JJ policy it needs attention quickly. Thank you W. Alverson

Near accident today with careless driver. Almost run over in parking lot. I'm elderly and would hope drivers pay better attention so someone isn't killed. Quick service should not be more important than safety.

I tried to make an order at the Riverton store in Utah 3/4 of mile from my home I live in Riverton they told me I was out of there boundaries and we're very rude heck with Jimmy john's

Last night around 9:25PM, I made a call to the Jimmy John's Store on Snelling Ave. (80 Snelling Ave, St. Paul . I provided them with my address, I placed my order. I ordered two number 5's (Vito) and one Hunter's. The Jimmy John's employee gave me the total amount for the order which was about $23.00. I asked how long it will take for my food to arrive, he told me in about 30 minutes. Cool great, I can wait 30 minutes.

10 minutes pass by and I get a call from the Manager of the Snelling store. The Manager told me that they cannot delivery my food due to them not being able to delivery in my area. It is 9:35PM, I am hungry, my daughter is hungry and my boyfriend is hungry. The store that supposed to deliver in my area is the Midway store but that store was closed. (Midway store closes at 9PM). At this point I am upset due to the lack of care and customer service on the Managers part. I was told by the Manager that this kind of thing happens all the time. Well this is a problem within your store. I wanted to make a complaint regarding this kind of thing happening all the time. When you take a customer's address, the correct thing to do is Search the address first to see if you are able to delivery to that area. The incorrect thing to do is to take a customer's address, take the order, wait 10 minutes to call the customer back to tell the Hungry customer that we cannot delivery to you, this is wrong.

The Manager told me that we have new employees. Well it looks like Jimmy John's needs to provide better training to their employees but being a new employee has nothing to do with me. I do not care about your new employees what are you going to do about this incorrect kind of thing that happens all the time. I was very upset at the Manager. He accused me of harassing him, when I only wanted to make a complaint. (I am making a complaint and he accuses me of harassment, really, smh). Then he accused me of yelling. His tone of voice was the same as mines. He even told me he was going to call the police. I did nothing wrong at all. I was being accused of something I did not do; now this is very wrong the way I am being treated. I am an upset customer. At this point I am like ok I need your name. He would not provide his name at all. To me you have something to hide if you cannot provide your name; this tells you what kind of person you are dealing with. The Manager was very careless of my concerns; he was impolite and showed no customer service on his part as a Manager. I didn't even get an apology, sad.

This morning about 9:15AM I decided to call the Snelling Ave store to get the Managers name I spoke to last night. A lady answered the phone. FYI - the phone greeting was not friendly. She kind of answered the phone like she didn't want to be there, like she was unhappy or something. I guess you need to also train your employees on phone etiquette.

When I asked for the Mangers name the lady gave the phone to the General Manager. I asked the General Manager for the name of the Manager from last night. The General Manager asked me what was the problem... (at this point I do not trust or want to complain to anyone at the Snelling store anymore). I told the General Manager I just need the Managers name so I can make a Complaint to the Owner of the Snelling store. The General Manager would not provide me with the Managers name. I said, ok well I am pretty sure I can find out for myself, so I asked the General Manager for his name. He wouldn't even provide me with his name. What is going on, no one wants to provide names??? What kind of business is this??? In business the first thing you are suppose to do is at least provide your first name. Again like I said before, to me you have something to hide if you cannot provide your name. What is the Snelling Ave store Hiding??? I asked the General Manager for the name and number of the person who is above him. He wouldn't provide me with the information I needed. I told him ok well I guess I will just have to find out all the information I need all by myself. He told me good luck with that, you can try. Really this is coming from the General Manager??? If I want to get the contact information from your higher up the ladder of Jimmy John's it is really not that hard to do. It will take me phone calls, after phone calls, emails after emails and even this post of complaints. But guess what, my complaint will reach someone higher up.

In the Food/Restaurant business, when you mess up, when you make a customer unhappy and provide no customer service, when you show no concerns, you lose the customer for life.

I am upset, unhappy and disappointed with the Snelling Ave store. I will never go to that store again. Actually after the bad experience and mistreatment I had with the Manager and General Manager, I am no longer a customer of Jimmy John's. Really said because I really like your sandwiches and I purchase from there a lot. I am very unhappy and it will take a lot to win me back as a customer. I am a value customer at least show me that.

#CUSTOMERS MATTER

I am currently in store location camp Creek. I upgraded my 4.99 tuna to a #15 club tuna ...I could not recieve the double
Meat....Kevassajah is the manager as she has given me her name she is disgruntled and rude...she said I would be required to pay am additional 1.25....the sandwich has been made while we are arguing in front of staff and clients as my sister has already made a 17$ purchase and I came in with her to order separate. I am disappointed that they rather throw the sandwich away because they decided I could not have double meat as this sandwich can only have double cheese ...why when I chose double meet. I am a business owner and I cannot believe the behavior of the manager ....all other staff members were friendly and professional. I decided to go though Subway and I not only received accurate amount of meat the purchase was quick and easy atmosphere.

I Have A Compliant. I Went To Jimmy Johns In Oakbrook And Also Spoke To The Manager Mark. I Paid For A Sandwich And Chips And They Made It And Just Gave It To Me, Without The Chips Or A Bag. I Ordered Another Sandwich And They Made It And Gave It To Me, Without A Bag Or Napkins. I Asked For A Bag And They Said, This Is A Self Service Place, You Have To Take It. There Are 4/5/6 People Standing Around Starring At You, And If A Customer Requested A Bag, They Stood There Stating This Is A Self Service Place. The Worst Customer Service I Have Ever Seen. Finally I Said Wow, You All Are Standing There And No One Can Give Me A Bag (1 Der Was For Me And Second One For My Friend). Unbelievable!!! And They Forgot To Give My A Bag Of Chips.i Think You In Corporate Should Know About The Terrible Service With A Bad Attitude I Received.

I stopped at the New JimmyJohns site in Bridgeville Pa
Parked betteeen lines outside in the parking lot that had 2 vehicles in it rest of lot was empty .
Team member greeeted me outsisidd telling me delivery drivers need those spots .
Ironically ,no customer in store . ( Guess Why )
Luckily I was able to go back to Jersey Mkkesul the road for another great Customee service experience and quality sandwich .

Your employees in the Woodfield mall location located in Schaumburg il. Need to Stop running in the mall. It's unprofessional and unsafe for people shopping!