Koodo Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
36 Negative Comments out of 40 Total Comments is 90.00%.
POSITIVE Comments
4 Positive Comments out of 40 Total Comments is 10.00%.
Issue Resolution
Reachability
Cancellation
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Product Knowledge
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I do not like the fact that you have no way to contact these guys outside of business hours...what if you get stranded and your phone isn't working? How are u supposed to get a hold of anyone?
A mobile carrier shd always have accessibility during hours the consumer may need them.Anonymous 5/3/13 9:39PM -
It would help if this site listed the names of head office people to contact re complaints about lack of proper service in our area. I had to phone and got someone called Mark out of a meeting two weeks ago but have heard nothing back. I just would like to email him and let him/them know I am only paying $40.00this month until I get his reply. Thank you
Yvonne NairnAnonymous 4/27/13 10:55AM -
Buy far the worst people to deal with they a rude and VERY ignorant . I paid cash for the phone and i still had to pay off the tab the tab thing IS A TOTAL SCAM AND A RIP OFF !! I will NEVER go with koodo ever agian . Their plans cost way to much .KOODO WHAT A JOKE !! 3/4/13 8:33AM
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worst company ever. No one can apparently help my problem. gotta pay for a broken phone. Once they acctually allow mt to cancel the account I will never come back screw these guysdisappointed customer soon to be 2/27/13 10:36PM
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Koodo does not care about their customers at all, talking to service representatives does not achieve anything! They repeat the same thing over and over and refuse to hear you or help you! Not to mention they all speak with such heavy accent, it's almost impossible to understand them. Virgin mobile, here I come!Bobi 2/1/13 2:20PM
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I will never recommend Koodo - I've never jumped through so many hoops just to cancel a phone. I've just gone through round three!!! Then they ask if there is anyone I would like to pass our tab to - Really???@#$%* 12/12/12 11:48AM
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I would say I received the worst human encounter in my life talking to some of the Koodo Mobile management. They are quick to put you down and blame you. I've found my hands shaking after a conversation with them. They refuse to do anything about the mistakes they have made Even if they accept the fact that it was the fault of there system.Dave 11/27/12 10:51AM
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cant believe how hard is to talk to a human being at customer service , so much for so called customer service !!!!!!!!!!!!Huzza 10/24/12 3:51PM
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I was told by a Koodo employee to do a factory reset on my phone (he walked me thru it) told me to wait for it to sync and I will NOT lose all my info. After I got off the phone with him it took FOUR hours for my phone to sync, once it was done I had lost ALL my information that was on my phone. EVERYTHING, contacts pictures text messages etc. He told me specifically this would not happen and now I cant get ahole of them (after business hrs) to get this fixed! I need my phones info NOW. and can do nothing about it. Absoutly rediculous.Anonymous 10/18/12 9:11PM
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Koodoo is a horrible phone company. Be careful if you are late on your payment even once they send you straight to collections even when u are all payed up! they ruin your credit without even telling you. NO OTHER PHONE COMPANY DOES THAT!!! I have friends who have had their credit ruined without even knowing about it till it was too late. I would never go to koodoo and you should'nt either!!!Nasey1 9/26/12 3:38PM
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In the early summer of 2011, I received a bill for my mothers cell phone, which was approx. $130 more than it usually is. This is not the first time this has happened. In the past, I would phone, and they would realize the error, and make the appropriate changes. My mom doesn't really know how to use her cell phone, can barely text, and only uses it for emergency situations. When I received the bill, I asked if there was anything at ALL, that she could think of, that would contribute to the bill. I even asked if she had signed up for anything and given her phone number to it. Nope.
So I'm a couple of weeks away from my wedding, and I'm planning it all by myself. I phone Koodo and wait on hold for 45 minutes. I hang up. I did not have time to wait. My life was crazy, with getting married in 2 weeks. I tried calling again about a week later. I waited on hold for 30 minutes. I hung up. I get married, and the next month Koodo shuts down my mom's phone. I'm O.K. with this, as I'm tired of dealing with their errors in billing, and happy to move on to another carrier for her. Approx. two months after the bill was received, I start getting these phone calls from strangers, telling me to phone them back at their 1800 numbers.
I have only had absolutely perfect credit my whole life. I have never missed a payment on one thing. After ONE bill, no warnings, and 2 months later, Koodo has contacted a Collections Agency, to get "their" money. I had no idea how to deal with them, as I have never received a call from them in my life. They explained that I could no longer be in contact with Koodo over this amount, it must be paid to them. So, on the spot, over the phone I explained my story to the Collection Agency, and paid the full amount. They said that they would put no personal marks against my credit, because I paid them on first contact.
A year goes by, and I try to sign up for a payment contract for something. They do a credit check. My credit had been lowered SO significantly, that I requested a credit report from Trans Union. Koodo was to blame. After incorrectly billing me AGAIN, and giving me one bill, with no warnings, and not allowing a system where I can easily call in and talk to someone, they go and completely ruin my credit with one hit.
I sell phones for different phone companies for my work. I will absolutely NEVER, ever ever recommend Koodo. In fact, I always make it very clear, that people should avoid working with them at all costs.
I went from having an impeccable untouched credit rating, to not being able to get on a phone plan.
The only way Koodo will ever be able to make this up to me, is to rectify what they have done, realize my willingness to cooperate even unjustly, and contact trans union to remove this hit. It is inaccurate, and unfair.
Never, ever ever ever, deal with Koodo.olsonP 8/28/12 7:28PM -
Worst company ever, customer service reps are very rude and could care less about their customers. I was billed for past due money on my account 4 months after I cancelled the account. Called the company and told them that I no longer have the account and even spoke with a supervisor and he told me that it is my problem and it has been sent to collection! Seriously!! Billing me for service I haven't used. Stay away from this companyannonymous 8/25/12 8:59PM
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Koodo is the Worst company I have ever dealt with in my life! We have been trying to cancel a phone that was lost 6 months ago now,..and yet they keep charging us monthly fees for service,What service? We have NO phone! I explained this several times over the phone,..I was assured that no more fees would be deducted from my sons' account..and that they would send me a snail mail bill with the final cancellation fee. This has not yet happened and they have yet again charged my sons account for monthly usage fees for a phone that last made a call in early March. My son has no money in his account so he is also being charged NSF charges every single time,..How can I get them to understand this and to reimburse us the money owed to my son. He has paid thousands of dollars for a phone that he doesn't even have. It is sooo frustrating. I am soo mad at them,...What can be done. Please, somebody help us. this is ridiculous, Really it is! and I am fed up! :(Pissed right off! 8/13/12 10:39PM
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koodo is the worst service ever had.I was with them for 8 months has the worst time ever to settle my bills, always overcharged for texts,data usage.finally i cancelled my service with them but settling the bill was an issue with them.They claim to be cheap service provider but they are the mostly highly billed celluar service,worst customer service.wouldn't recommened it to any one
koodo u suckknach 7/25/12 9:35AM -
Koodo is trying to charge me $27 dollars for under 100 megabytes of data usage. I refused to pay the charge, they refused to remove it.
Skip ahead a few months. Koodo calls me with a promotion of 10 gigabytes of free data.
Right so they'll give out 10 free gigabytes to everyone, but wont remove an outrageous $27 charge, which incidentally doubled my phone bill size.
Their rates for everything are structured to coerce the customer into constantly upgrading their plans to more expensive ones.
An example of this is how they charge 2 separate rates for talking. You have your set rate, but if you go over your minutes the rate nearly doubles.
By charging an inflated rate when you go over your minutes, they coerce you into upgrading your package to a more expensive one to avoid future charges.
The normal thing to do would be to continue charging at the same rate per minute to talk if going over. But no, they seem to think it's fine to charge someone 40 cents a minute to talk as soon as they go over their minutes. 40 cents a minute is way more expensive then even going to a pay phone! If I talked an hour at 40 cents a minute, I would have to work 2 hours at minimum wage to pay for it.
All telecom companies work in collusion, that is why they can all treat you like crap. There is nowhere better to go. Koodo seems to think that they can just fall back on their policy and turn a blind eye to all extenuating circumstances.Anonymous 7/5/12 9:30AM -
One thing for sure, THEY STEAL MONEY FROM THE CUSTOMERS! customer services thinks they are always right. They will fight for it until they get money from you. Remeber this, they're too nice and all smile If you get a plan from them, Once you cancelled, here goes their attitude. Customer services are always right, not the customers. We never win. So if your new to them? don't ever attempt to get involve. Stay away if you don't want to get robbed.well off 5/28/12 8:20PM
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I've been trying to close my deceased friends Koodo account for 9 months. First they tell me I need a power of attorney (try getting that from a dead person, which when a person dies a power of attorney is no longer valid), then I bring them in the death certificate. I was told that I needed him to approve any changes on the account if I didn't know the pin number. Several other attempts, same problems. Once representative actually told me to get him to phone in. So rather than trying to deal with Koodo, I'll let them try collect the money from him.Anonymous 3/31/12 9:05PM
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bad company, steals money and doesnt care, havent been able to contact a rep for a week. Text messaging hasnt worked for 8 days, and i cannot, i repeat, cannot get a hold of 1 person who works for this company... even theyre store at the mall refuses to answer the phone.stay away, far far away from koodo, i suggest wind.matter 3/19/12 1:58PM
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Koodo sucks wind. Their monthly statements are almost impossible to understand and are designed that way to make it easy for them to sneak in extra charges. When you confront them about it, the customer service reps have scripted excuses that are just as vague, when you ask them to explain in greater detail they just read the script again word-for-word.
Koodo 'customer service' is an oxymoron, plain and simple. Their reps are rude, obnoxious and combative and nine times out of ten they don't even have a decent command of the English language. It took us all morning to cancel our phones, they kept insisting that we had to wait until the end of the month and then call them back. We told them basically to screw themselves, we want to cancel NOW and we're never EVER coming back. Koodo's 'service' is the worst I've ever seen bar none.Koodohater 2/6/12 12:47PM -
Very hard to get a hold of. Waited on the phone for 45 minutes before getting disconnected. They do not seem to be interested what plan is good for you. Extra charges always appear on the bill but you can not get in touch with them to resolve it.Unhappy 1/3/12 6:16PM
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there"s not , much the little guy can do, use the web everyday for one year and try and get the word out on these disrespecting people, they have people writing there own reviews trying to prop up this scamming company.BRAVEHART 12/14/11 1:30PM
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Trying to pay sign into my account and it "never" lets me. I always have to reset my password and it's a pain in the &*^^&. I have found this the only fault with Koodo so far. I just want to pay my bill!!!Anonymous 12/2/11 2:38PM
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koodo is one of the worst cell phone companies going, its a fight every time! stay away!!!!!Anonymous 11/14/11 2:54PM
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I'm aware this is just a waste of time but in order to feel a little better about myself I will submit my compaint, This company without a doubt has given me the worst experience ever. The right hand does not know what the left hand is doing. I purchased my phone from Future Shop and there was really no assistence in familurizing me in the use of the phone, this was our first experience with a smart phone, the manual with the phone was a joke, secondly they got our address wrong which started the disaster rolling. I had asked for hard copies of our bills to be certain all was well but received none, Every time I called they made me feel like I was the problem and kept me on hold. They cut my internet off and then when I tried to call a friend, Kooko intersepted my call and my phone was dead, when I called they would not accept my debit card nor my Mastercard even though everything was as their info said. They then threated to cut off my phone a second time if I did not pay immediately and that was enough for me and I replied that if they did they could stick the phone and service where the sun doesnt shine. After suggesting I pay at their stores or kiosk by debit or
mastercard. I then went to Kamloops to find out they would not accept my cards and finally had to go to my bank and paid for it there. The operators for Koodo sounded like french canadians and the english was atroctious they spoke so quickly it was vertually impossable to understand them, in particular the men. In finishing this is the most discusting and unprofessional organization I have ever delt with. I will definetely quit if another thing happens to me even though I will have to pay for my phone. NEVER SIGN UP TO KOODO IT IS A DISASTER!Anonymous 11/11/11 3:52PM -
Just speehless, wast of time, and did not have any customer service skills. Want to cancel the service with Koodo asap. Nice to set up the plan, but then did not keep up with the promises they deliver to the customers. Afterall it belongs to Telus, what do you expect. I give it a shot, but it fails me miserably haha.Sunshine 10/28/11 2:18PM
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Just talked to Koodo customer service about a roaming add on charge. He took it off,and gave me new amount to pay. Spoke perfect english. Whole call took under 10 minutes. Hardest part was finding the phone number. I had to call the store where I bought it and ask them for the number.Anonymous 2/15/13 5:38PM
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I have always been very please with Koodo customer service, but have had a very hard time getting through on the phone lately to activate my husband's phone. I stayed on hold this time for over 35 min. until my cordless phone died.justme 1/19/12 1:38PM
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Customer service always has very long wait times, I could eat my monthly minutes up just trying to contact them.
That aside, they have some very skilled support people (If you are lucky enough to get someone who knows what they are doing)
Talking to their support, a lot of problems they have are tied up in red tape with their parent company Telus hindering Koodos efforts.
The website is not horrible, but definitly needs work done.Anonymous 1/12/12 11:51AM -
Very good refund policy customer service friendly and fast. No prblems here.hoserdude 9/17/11 7:10PM
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JD Power survey says Koodo and SaskTel have the highest Customer ... This ranks our Canadian carriers on customer service, retail experience and what smartphones are being used. Based on feedback from 13,300 Canadians, between September 2012 and March 2013, J.D. Power states that Koodo Mobile takes top spot ... Koodo first, Rogers last in cellphone customer survey ... eight times a day. Sent and received 15 texts a day on average, up from 13 in 2012. The study also found that cellphone users who accessed customer service via the internet were more satisfied than those who called their wireless carrier or visited ... SaskTel, Koodo Mobile top wireless customers satisfaction ratings; Canadian ... In a country where griping about high prices and lousy wireless customer service is a national pastime, a study released this week by J.D. Powers and Associates suggests wireless customers are more satisfied with their service this year than last even ... |
