Kyocera Customer Service Complaints - page 2

cant contact LIVE person.worst WORST customer service.you ask how I like the product BUT NEVER SENT IT.

I am very disappointed on my Hydra wave phone. I bough it for the durability & there's been one problem after another. I'm a responsible adult so I'm very careful with my handling & care of my phone in spite of that I have a cracked screen, the outer case is cracking & falling apart. All of this & the phone is less than a year old. Customer service offered very little help. I'm at a loss as to how to resolve these issues!
R Qu

Worst Customer Service Ever!!! Supervisor John Employee Id: 521460. He Said He Was Not Allowed To Give Last Name (wtf). Anywho, I Sent Them My Phone In For Repair In Jan And Its May I Still Don't Have My Phone. I've Been Calling Them For Last 5 Months But No Solution. They Do Not Care About Customer Satisfaction. Worst Supervisor Ever! He Was Blaming Me For This, He Kept Talking Over Me And Was Very Very Rude! Everytime I Called They Are Telling Different Story. I Asked John To Send Me A Confirmation Email He Straight Up Said No He Won't Im Was In Shocked!!!! This Is Just Unbelieveable!

I purchased a new Kyocera DuraXE cell phone on March 7th, I received it at my home on March 12th and immediately called AT&T tech services to establish a wireless account and set up the phone. We got everything working except the USB tethering feature - the phone was not prompting the tethered laptop to install the required driver software. All other functions and features seemed to work OK so, I told the AT&T tech that I'd contact Kyocera and see about obtaining the driver.

The next day, I talked to technical reps of both, Kyocera & AT&T, multiple times and no one could provide information on the driver or how to locate one. Finally, one AT&T rep contacted Kyocera, explained the situation, and patched me through to them. The Kyocera rep sent me an email with instructions on how to obtain a Return Material Authorization (RMA) number, a shipping label, and instructions on how to ship the phone to their repair/warranty facility in El Paso, Texas. The Kyocera rep said that they check out the phone, get the USB tethering to work, and get the phone back to me within 10 days of their receipt.

On March 15th, I shipped the phone via UPS and it arrived at Kyocera's facility on March 17th - it has been there ever since; it is now coming up on 6 weeks since they received the phone.

Two Kyocera reps advised the vendor from whom I purchased the phone that it was not repairable and they were going to send me a new, replacement phone. But, nothing has happened. Somebody who said he was a manager got involved, saying he needed to find out what was going on with the phone (notwithstanding the comments of the earlier service reps) - that is the last I've heard from them.

The vendor has bowed out, saying that their responsibility ended 30 days after the initial purchase and now, Kyocera no longer responds to my emails. Calling Kyocera at their customer service number is useless, if my question isn't found on their pre-defined list responses then the standard reply is "our technicians are working very hard on your phone" and "we will send you an email when we return your phone."

It appears that my phone, emails, and any usable inquiries have fallen into a black hole at Kyocera ... nothing is happening. In the mean time, AT&T is still billing me for cell phone and data service.

I have read comments on other web sites saying that Kyocera failed to return phones that were sent to their warranty & repair. What are they doing? Just stealing the phones?

This is the worst pos phone I have ever owned. The sd card does not work, the phone freezes or shuts itself off constantly, the sound does not work 50% of the time. Customer service is the worst that I have seen. Do not waste your money on this phone.

My name is Mary Jones, I have a Kyocera hydro wave 4 phone, when making payments I'm unable to go to slash when putting in credit card payment, it takes me to numbers but Transaction will not accept just numbers a slash is needed to finish debit card transaction. I went to matro PC where it was purchased, the Representative told that I would have to contact company Concernung this matter. My number: .yes I do have insurance on phone. hydro. Please contact me concerning this matter. Thank You Have A Bless Day.

If you do not have a kyocera, do not waste your money! They just did an update on my phone and took away every feature except the durability that I liked and preferred. One feature I liked was having the background in settings black, same with the drop down menu and the clock which allowed me to check the time at night. They forced an update that turned everything bright white. Looking at the screen hurts my eyes and makes me nauseous within seconds, and that is with the brightness set as low as possible. Their update also deleted all my music. Thankfully I had my music on my computer and I was able to transfer it back to my cell phone. When I checked my calender's they took away the ability to list it by week or day separately. I can't see the calendar at all now, I need a magnifying glass to read it.

This company does not care about their customers at all!! Do not waste your money on this company!! (Would have profanity but it isn't allowed. That is how much I hate them!)

One reason I bought this phone is because it had a great start screen that I could put the flashlight widget on the next screen and it allowed me to turn it on in five seconds. (Literally five seconds, timed it repeatedly.) When I am leaving work or a class late at night it was great having that so easily accessed in a short amount of time. Also, the compass was on the next opening screen which I was able to use to tell the police the side of the street and the direction a criminal was going. They took that away too. I have never been very good at remembering which way is north from south, and now I have to hunt to find everything, if it is even still on the phone at all!

Do not waste your time on this company.

I Had purchased a Brigadier on 12/26/2015 that was defective. The mic and speaker phone are not working properly, the person receiving the call can not hear what I am saying and on speaker phone it has a bad echo on the receiving end. I returned the phone to your tech department (RMA #: 0116-024082). To which I paid for shipping. When it was returned to me the problem was not resolved. On Feb 5th I emailed kyocera tech support I received an email stating I would be contacted in one business day. I was contacted on Feb. 9th by Ruben,Technical Support Specialist Kyocera Communications Inc. IP number: 172.79.43.126. I was told that they needed my full address to process a email for a new RMA for me. I had sent it twice with no response. On Feb 11th or 12th I contacted Tech support Via the Chat once again speaking with a Ruben. My information was taken again and i was told I should receive information on my phone getting picked up in 24 hour or so. I have not received anything from a shipping company or from Kyocera.

I Had purchased a Brigadier on 12/26/2015 that was defective. The mic and speaker phone are not working properly, the person receiving the call can not hear what I am saying and on speaker phone it has a bad echo on the receiving end. I returned the phone to your tech department To which I paid for shipping. When it was returned to me the problem was not resolved. On Feb 5th I emailed kyocera tech support I received an email stating I would be contacted in one business day. I was contacted on Feb. 9th by Ruben,Technical Support Specialist Kyocera Communications Inc. I was told that they needed my full address to process a email for a new RMA for me. I had sent it twice with no response. On Feb 11th or 12th I contacted Tech support Via the Chat once again speaking with a Ruben. My information was taken again and i was told I should receive information on my phone getting picked up in 24 hour or so. I have not received anything from a shipping company or from Kyocera.

I just bought a Kyocera Multi-function printer to use with my mac. After 2 hours of trying to get a driver, I was told by support that there is none for MAC!!!!! I threw out the box and am now stuck with a worthless printer and scanner. $200 in the garbage.

NEVER AGAIN! What a disappointment.

Hello I'm having huge issues with my Kyocera Brigadier. I try to select apps and they will not load I try to send messages they will not send. I can only hard reset. I can not reset by pushing the power button and selecting reset also I can not power off the phone. Can you please help me in getting so frustrated

Dear Mr. Chari Request you to share your mail Id. We have 4 m/c in our organization. I am facing lot of challenges through your service. You need to improve your service also. I already talk to Sanjay, Keshav and Mr. Bimal but still its same , I didn't want to share my comments in public but as per talk with Bimal I believe I have only one option to knock your door. No drought your hardware is good but without service its garbage. Hope you can able to resolve our issues ASAP and this comments help to improve your services."

When I first purchase my phone at metropcs I really liked the style. However now it always won't let me download at all. I have A memory card installed in my phone but it doesn't let it work. The phone is calling numbers that I have not dialed. It's hard for people to hear u. I have only had this phone for about four months. I can't even get no one in customer service. I was told that this phone was tested by the government. What a piece of junk. Paid good for the phone and was told to contact Kyocera but no luck yet. I've tried hard for four months now I'm thinking I should seek legal action ( class action).

after two years using your cell phone, I decided to purchase an "upgraded" one...sorry to say, but this will be the second time I'm sending it back to be repaired...you send it back & say it's repaired? I think you just looked at it for one second & mailed it out...the phone has a VERY bad speaker malfunction,,,instead of "repairing" it like you state, just replace it with a new phone & don't waste my time & money...and MAYBE I can actually give you a good rating...but for now I'm a very dissatisfied customer

MUST READ! short email between D-user and Kyocera (August 2015)

D-USER ORIGINAL MESSAGE:
Hello Kyocera,
I Need to move a few files to and from a new phone, yet no driver seems
available? Where can I get the driver for this new Kyocera JAX S1360 model phone???


KYOCERA RESPONSE:
Dear D-User,
We are sorry to inform you that the S1360 Jax does not come with a feature to transfer files to a computer due to the fact that this model is a feature device. � (no driver is available)
Thank you for contacting Kyocera Communications �.
XXXXXXXX
Technical Support Specialist
Kyocera Communications Inc.

D-USER REPLY/ 2nd MESSAGE:
Hello Kyocera,

So it appears that what you are saying. This is a "feature device" which lacks
any feature to 1) communicate with a computer, which then lacks the ability to
2) back up anything, which also lacks the feature to 3) send it a photo, which
lacks the feature to 4) send it a sound, which it lacks that feature to 5) send
it a new ringtone. which a lacks a feature to 6) update the software or
firmware. etc.

This sound much more to me like an "UN-featured device"!!!...

The stranger thing it is a digital device with memory and a USB port and it was
apparently designed without the ability to access the USB port?...crazy!

I understand this is a basic phone. but the people that designed
this, should be fired...all the parts are there, but they are not connected to
be able to use them. ((this is kind of like a car motor that can never connect
to a transmission or to the wheels... the parts are all there but it won't go
anywhere))

the wireless plan has no data service with it, so no updates, no photos. etc
will ever be possible...

Hmmm, I guess that I will have to start looking for another brand of phone.
Another brand of phone where all of the most basic parts actually connect,
so that in the future that at least it allows basic backup and updates...
After all would you trust a company that doesn't connect the most basic parts of
Something, when all of the parts are there???

What else isn't going to connect in your other Kyocera hardware
products too? Copiers, Printers, Solar panels, Displays, Medical???
I can just imagine a doctor that says you must look at your x-rays here in the office, because there is no port connected to send copies anywhere else LOL!

Please correct me if I misunderstood...?!?!?!

thanks D-USER

Kyocera never responded to me, after politely calling them out. should they have???

Horrible lies unaccountable. I bought a Kyocera phone in July 2015, it was defective, returned it and had the same problem. Kyocera has an "internal agreement" with the carrier and refuses to replace or refund even though covered under manufacturers warranty and after being told my replacement was being shipoed. I am not internal and should not be affected. I am also reporting to attorney general.

Your. Customer. Service. For. Metro. PCs. And. Kyroceria. Wave. Is. A. Joke. Poor. To. Lousy. Reps. And poor. Customer. Service. Sorry I picked. Either. Phone. And. Sorry. Provider

tl;dr: Phone screen cracked within first month from a mid thigh fall, sent phone in for supposedly 7-10day free repair, had to pay $70 for out of warranty after initial $470 price tag, over a month has passed and they still haven't started repairing it.

Story time!
This phone was amazing when I first got it. After upgrading from my more increasingly unstable casio commando this was a really nice change of scenery. However I was a out of a warranty on my old phone so I had to for over the full $440 to pay for it. Within the first few days I was convinced I made a wise choice.

Before I go any further let me just say I've had the Casio Commando 3g AND 4g and none of them have ever physically broken down on me. My last Commando had to be retired because of some corruption in it's software, however both the 3g and 4g have each survived their own full 2 years of service and abuse.

The Brigadier's screen broke within one month of purchasing... Alright I get it, the sapphire screen is great against scratches but is extremely brittle because of it's hardness, but really? All it took was 3 foot fall onto a GLASS water bottle? The crack was very minor but it got annoying after a while so I called the customer service and here's a summary of the conversation:

Rep: "yeah man don't worry, we'll get it fixed for free and but you wont have it for 7-10 business day, will that be a problem?"
Me: Pfftt 7-10 that's great, let's do it!

So.
>Sent my phone in.
>Took about 7 days to evaluate the damage
>Deemed out of warranty because the LCD was damaged.

Alright that LCD was damaged only because I used the phone for the few days before I shipped it out and the cracked sapphire put pressure points on the LCD. Essentially the sapphire screen is still the root of the problem.

So i called them again to ask what the deal was. They said they will submit a reevaluation request to the repair center, sure why not, and they told me to come back and check within 24-72 hours.
Called after 4 days, they said they got no response yet, they said all they can do is send a reminder. Do that
Called after another 4 days, they said they still have not gotten a response yet and that my case has elevated to the manager. He says the same crap, "I can only send another reminder". Did that.

After another 4 days I called again and they told me still did not get reply... Forget it.. Just take the $70, I just want my phone back. It's been a week now since I've paid and they still haven't started the repair process. Elapsed time since I've sent my phone in has already passed a month and now it's starting to affect my job.

So when will I get my phone back? No idea. At this rate I think my grand kids will have to get it from the post office for me.

The manual included with my new puchase is unreadable. print is too tiny even with a magnifying glass. I still cannot use phone for basic calls or texting. am considering return to USCellular

Talked to 3 different people at Kyocera which is in central America. I was told 3 different conflicting answers and with each person I tried to communicate with their rudeness went up and UP! I had no resolution at all and my blood pressure went through the roof!

I have had nothing but problems with your phone yes I have goggle im at them as well but kyocera is the phone I have so something should be done I should be remembursedfor my inconveniece

I'm being harassed by an employee and I can't seem to get ahold of anyone in customer service to handle the problem

Forget about the warranty. I just purchased 2 of their Hydro Life phones. On one of them the back cover was loose on on side. Called them about this issue, this suppoose to be water tight phone, right? Their answer was that the cover is not covered under warranty because it is an accessory! No more Kyrocera for me. I guess you get waht you pay for.

Brigidare phone stopped working. Less than a year old. sent in to Kyocera more than a month ago. they gave a case number and that is all. I keep checking on status of repair/replacement. I do believe they have no intention of ever replacing the phone or honoring the warranty. They say they have none in stock? how can that be? There is always a language barrier when talking with the customer service reps. I am thinking I am out of a phone and know I will never buy kyocera again.

Hilda Gonzalez seriously YOUR customers services really BADLY.Was told they're gonna send me an email regarding how to send my Kyocera phone yet I'd hadn't revived how I can send my phone broke NOT charging..been 1weeks I'm still waiting..They gave me a case NUMBER but what good us that???Customers made really feel LIKE a totally dam fool..instead of talking normally he was talking like I didn't understand me well if you had American PPLS instead of PPLS we can't understand their wording very hard to understand YOUR customers services PPLS please call me I really need to send my phone cause I still have a one year warranty ..Please call me I have my husband a kyocera phone which making me feel I shouldn't gotten THAT phone not worthy WHAT I payed..really disappointed on YOUR phones...If you can be Soo kindly send me info how n what I should do where to send out this phone either fix it or you all exchange for another phone..Sincerely HILDA GONZALEZ