LA Fitness Positive Customer Service Ratings - page 2

I couldnt believe my eyes when i firstwalked in, this health club is immaculate! All i can really say is go see for yourself as for the hateful comments below mine theyre probably representatives at a different gym because the staff is professional gave me a phenomenal price, in all reality te club should go for 70+ a month to keep the trash out

Maybe Dallas/Fort Worth clubs are just different. I have never had a problem the clubs are always clean and in good working order. I have only seen professional behavior from the staff and I can visit any club I like.

I use several of the clubs in the Dallas area and have been a member since 2004. Recently I upgraded to a 3 year membership which costs about 50% less then the month-to-month membership I was paying. I wanted to keep my same account but the club manager said they couldn't do that, and my history will still be in their system. I received an email saying they closed the month-to-month and billed me for two months. This is probably SOP for them, and some members may not catch the double billing. I called the MEMBER SERVICES MANAGEMENT TEAM at 949-255-7200 (Press 5) and spoke to Shawn. He looked up my accounts (both are linked by phone number)and immediately saw the double billing. He said a credit will appear on my credit card within 14-21 days. He was polite and cordial.

No other problems with the clubs I frequent. They're mostly new and mostly clean. Front desk is polite and helpful.

To whom it may concern,
I am in the United States Marine Corps, and I had spent just about all my money to come visit my family over 2,500mi away from my base in Cali to Florida the week before I deploy to Afghan. I was looking to keep in shape since I had been training for so long, I needed a gym to use for just a week and was broke! After searching around town- hitting at least 5 major local gyms, I came into a LA Fitness located at

PGA BLVD @ THE TURNPIKE
7070 FAIRWAY DRIVE
PALM BEACH GARDENS, FL 33418

I met a gentleman by the name of Mike. After he heard I was in the military and was about to deploy he gave me a week pass! I am so truely grateful for receiving this! I just wanted you to know that this location has had nothing but OUTSTANDING guest interactions. Because of Mike, I will have nothing but GREAT things to say about your facilities and your gyms WILL BE my first choice when selecting a membership when I am out of the military. Thanks for supporting your troops!

-LCpl Sam Trausneck
561-502-1925

Luis Escalara is the manager at LAFitness in Kendall 124 ave and 88 st , unprofessional person, rude and disrespectful.
This is a "REAL MANAGER" ? I can't believe it!