LL Bean Positive Customer Service Ratings - page 2

As a new customer of LL Bean, I was really satisfied with the service received. The item I needed was not on the shelf and the associate checked the warehouse for availability. Having sourced my item in the warehouse, she advised me that she's have in in the store the next day. I received a call that same evening to either pick up my item or have it shipped to my house for free. Since I only lived about 20 minutes from the store, I opted to go to the store and get the item. Great customer service.

I purchased a pair of trail model hiking shoes and a fitness fleece pullover. When i called to place the order they were very friendly. When i recieved the items, I tried them on and the fleece was a little too big, so i called and they were very helpful explaining how to return it and get the right size. I give them 5 stars. 100% satisfaction guarentee, you cannot beat that.

Wonderful Customer Service!

Its pleasure to deal with LL Bean. I have been a customer and a fan for almost 20 years. Their products and employees are of the highest quality, so I rarely shop anywhere else for items they carry. Their credit card that gives me bonuses I can use to buy stuff, free shipping, free returns, and free monogramming are a real deal, which is hard to find nowadays.

Love the fact one can call up and get a person in three rings. Always friendly, even at 3AM, and will work hard to fix things when problems happen with the merchandise.