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After readying many of the comments below I see I am not the 1st experiencing editing my email address and gaining NO resolution of doing so.
I called the number to customer service and after the 30th ring I hung up.
VERY FRUSTRATING!Anonymous 2/8/10 2:12PM
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Apparently I made the mistake of trying to add a Twitter account to my Linkedin profile from a public computer because it geolocated someone elses Twitter account that was cached on the pc. Not only that but that account follows porn sites and now my profile has a activity stamp that my connections see. I've tried to contact Linkedin and as was mentioned they do what they want to do. I may have to cancel. Certainly will never upgrade.
Anonymous 1/12/10 1:51PM
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Just tried to contact them and was told to leave my email address on voicemail. This is nuts!
kipknight 1/8/10 6:50PM
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They encourage people to constantly grow their neteorks and then shut down access for weeks without prior notice
Anonymous 1/2/10 12:36PM
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Good luck on trying to get any feedback from them. They do what they want to do.
Anonymous 11/30/09 3:43PM
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I just downgraded my premium service. Someone should start a class action lawsuit to recover fees paid for premium services that are completely non-functioning. This is absolutely the worst experience I've ever had with this kind of service, and I will go out of my way to avoid LinkedIn from now on. I feel like I've been cheated out of money.
Tom Olivieri 10/21/09 1:10AM
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I have the same challenge as many of the people commenting below. I upgraded my account and can't use many of the services. Even the simple invitation service seems to be on the fritz. It is impossible to get a live person there... Def considering canceling my upgraded account.
Anonymous 10/15/09 8:17AM
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Wow! This is amazingly bad. After paying for "premium" account level service, there is no service. Unable to access my account for more than a week. Canned cust svc email that says to reset my password. That didn't work-not surprising because it wasn't a password problem. I was actually in the middle of doing a training on how to use Linkedin with a room full of more than 29 new potential users! I could not get in! We were talking about upgrading to the Linkedin Recruiter tools! I guess that would be a REALLY bad idea! I can't rate friendliness because I can't get a human!
Anonymous 10/7/09 9:45AM
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WOW! They definitely will NOT allow you to talk to Customer Support. I bypassed the receptionist and requested the Legal Department.
It is unacceptable to have tried for 5 months to correct my profile and information. If you can't access your account with an old email, how do they expect you to get back in?
Well hopefully Legal will take care of this, if not, the Media can take a story of another Social Network that isn't too Social!Anonymous 9/25/09 12:20PM
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What a waste of time!
Tech support is useless, can't even get an incorrect e-mail address updated after communicating with a techie for over a week now.
Job search listing terminates every time I try to view a listing.
No phone support, receptionist will only transfer your calls to a voice-mailbox.
Completely unprofessional, bug-ridden, poorly executed website that I'm not going to bother logging into again.
Todd BrillAnonymous 9/9/09 9:22AM
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You should provide a live chat line via email or a 800 phone number so that people having trouble with their password can quickly get help. Three days of trying to access my account is unacceptable.
Anonymous 9/2/09 7:00AM
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I also discovered a fraudulent profile with my name. Everything about the profile is bogus and needs to be removed immediately! Has anyone had any success in getting LinkIn to respond or remove these postings?
nhochschild 8/17/09 7:32PM
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I have tried to report a wrong and possibly a fraudulent entry in my company's profile with no success. The Ask Customer Service tab in the customer service center link does not work. When you enter your First name and last name on the second page, it gives some message on my email to be unique, which I do not understand where this error comes from or how to fix it. There is no email or contact number listed either.
Annonymous 8/5/09 2:21AM
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With the problems at linkedin and the terrible tech support, I will just ignore this site and tell whomever is interested in it not to bother. It is just too unprofessional!
Gabby 8/4/09 12:42PM
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I discovered a profile was created in my name without my knowledge and certainly without my authorization. The information is also incorrect. I have been trying to reach customer service to have them delete the unauthorized profile without success.
Brenne Shepperson 7/31/09 8:19AM
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I am completely frustrated by the lack of customer service. I e-mailed and phoned a number of times over the last month and still NO REPLY! My name appears under 4 separate accounts and only 1 is correct. I cannot seem to delete the other 3.
What does it take to get in touch with you people! What a joke! This is no "professional service" entity...cheryl duva 7/27/09 3:17PM
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What is going on with linkedin? For a long time I could not connect?? and are not able to contact customer service?
Anders 7/15/09 3:44AM
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Ananomous
Unasble to login to the site or reach anyone for 3 days. Is this what customer service has become. Lets go back to the old days.Anonymous 7/11/09 3:31PM
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Nothing but a recording at 4:30PM EDT
Anonymous 7/9/09 1:44PM
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To Whom It May Concern,
As an entity that markets itself to professionals, I was quite disappointed in your lack of customer service/tech support today. I had a very simple question regarding the updating/changing of the email address of my account and now have left two messages verbally with the woman who answers your main switchboard, as well as a voicemail at your tech support extension. You boast of 19 tech support people to help your constituents - could they all have left early for the Hamptons today?Anonymous 6/26/09 1:25PM
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Driving me crazy that I can't get a live person to help us for two weeks....what is the definition of customer service again?
Anonymous 6/22/09 3:34PM
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You are lucky you got thru. Now there is not even a dial tone. Impossible to make changes online and they will not provide a phone number. Who would have thought LinkedIn was a scam service underneath it all.
Anonymous 6/21/09 9:15AM
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I have the same problem with the automated attendant just going to Voice Mail. I have Linkedin "chinging" my checking account weekly for service I did not sign up for and no way of contacting them.
Anonymous 4/1/09 7:39AM
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Though this phone number did get me through to LinkedIn, pressing 5 at the automated message has forwarded me to a voicemail every time I've called. One time I actually got a receptionist, but when I asked to be connected to someone in client services, she passed me to the same voicemail.
If you're able to get a human on the line at this number, don't let them go!NJ 1/28/09 12:30PM
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This online service is great, but they make it next to impossible to down grade your account. I followed their online steps and still never heard back. Thanks contacthelp.com for supplying their contact number since they did not provide that anywhere on their web site either!!
MZ 10/20/08 2:49PM
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