LinkedIn Customer Service

User Reviews, Ratings and Comments

LinkedIn customer service is ranked #893 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.38 out of a possible 200 based upon 973 ratings. This score rates LinkedIn customer service and customer support as Terrible.

NEGATIVE Comments

944 Negative Comments out of 973 Total Comments is 97.02%.

POSITIVE Comments

29 Positive Comments out of 973 Total Comments is 2.98%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • LinkedIn

    Customer Service Scoreboard

    • 21.38 Overall Rating
      (out of 200 possible)
    • 944 negative comments (97.02%)
    • 29 positive comments (2.98%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.5 Reachability
    • 1.6 Cancellation
    • 2.4 Friendliness
    • 2.2 Product Knowledge

Add your review!

Posted by Anonymous


LinkedIn Customer Service is the absolute worst I've ever dealt with. I was harassed by someone I wasn't even connected to, reached out to LinkedIn for assistance, to just receive absolute rudeness from Dame. He FINALLY sent an email to the team (so he said), it's been 10 days later and no response. I reached back out via chat today to receive nothing but rudeness AGAIN from Dame. He told me to sit tight and would handle it when he got to it.... it's already been TEN DAYS. How much longer do you need to assist a case? I enter a new chat to actually receive assistance, and Anthony was a little more polite, however, both are extremely unprofessional in their responses.

Posted by Anonymous


Worse customer support by far! I wasn't able to log in to my account. I opened a ticket 4 days ago and only received automated messages so far. No explanation for what went wrong or how to unrestrict the accoutn or even how to avoid the problem in the future.

Posted by Gaurav Gupta


The customer support is non-existent for all practical purpose. Email and phone already don't exist. Even reaching out on Twitter is hopless, which in fact is the only option to reach them in case your account gets locked. Their backend software is full of bugs ranging from wrongly flagging accounts to payment issues. Customer support on ticket is rude and incompetent. They expect problem to get automatically get resolved if they don't respond for long enough! They don't provide any explanation when blocking accounts, and their Terms of Service are a joke! Absolutely Patehtic!

Posted by Anonymous


I Gave Up on LinkedIn
Since my initial attempts to use LinkedIn in 2016, my experience has been anything but awful. Time and again, I've meticulously provided detailed and accurate information, especially during my endeavor to establish a business profile. Despite all my efforts, I'm consistently met with account restrictions.

What heightens my concerns is the noticeable absence of a reliable customer support system. It's baffling that a platform as renowned as LinkedIn doesn't seem to have a straightforward channel for users to reach out, seek clarifications, or address pressing issues. I've scoured their help sections and made numerous efforts to get in touch, but to no avail. Without answers and lacking clarity on these recurrent restrictions, I'm left feeling marginalized and unheard.

The core essence of platforms like LinkedIn is to foster professional connections and opportunities. But when users, particularly businesses, can't rely on the platform's consistency or obtain requisite support, it severely undermines its very purpose.

It's with genuine disappointment that I've decided to step away, hoping that in the future, LinkedIn might offer a more transparent, communicative, and user-supportive environment.

I gave them full information about my business, such as official websites, phones, emails.

Government is accepted my documents, but not LinkedIn. What are you LinkedIn? Just an awful company registered by some students who don't have time to create normal support system.

I even registered this time for premium as a business. But still restricted. If they will take money from my card I will sue them.

LinkedIn is the worst company I've ever seen in my life!!! It seems they love bad reviews about themselves. I see there are many bad reviews.

Thanks to the internet I found alternatives.

Posted by Sanja


My account was hacked and after they asked me to provide the ID and confirmed it, they left everything on my account and even after a few more begging to help me, they just stopped answering and ignored everything that came my way.
I honestly believe that some scam platforms have better customer support than LinkedIn.

Posted by A tired customer


LinkedIn has the worst customer service. I am hoping a new company to beat them soon. They blocked my account with no reason and no email sent to me. A very bad customer service and bots for managing clients. Very shallow and disrespectful. Very crappy behavior for a company people adore. They have no prestige and are very shameful!!!!.

Posted by John Coelho


In THIS DAY AND AGE ...I've never seen this level of STUPIDITY in an app! The INCOMPETENCE IS SURREAL
My account was frozen because I tried to log into it from my NEW COMPUTER. Linked freezes my account for a week. Then sends me a message saying it's unfrozen, but it won't accept my password. After I tried 3x and YES the password was correct..it FROZE ME OUT..AGAIN...to which point the LINKED IDIOTS said I was a FRAUD...and wouldn't help me recover my account. The level of STUPIDITY IS UNPRECEDENTED

Posted by Frustrated


Take weeks to respond and when they do they give no information or they close the case so you can't contact them again.
They erased my profile and are now saying they won't be able to restore it ... great
No reason as to why

Posted by benscott


No response from LinkedIn support for days now when account locked out suddenly and no explanation givern


I get this lame message whenever I try to logon to the site:

Your account has been temporarily restricted as a precaution
Why did this happen?
We take proactive steps to secure your account when we detect potential unauthorized access. Signs that your account may have been compromised include account access from unfamiliar locations or devices, or unusual activities such as multiple attempts to change passwords or critical settings.

What can you do next?
To help you keep your account safe and regain access, we'll first need to confirm you're the valid account owner. Please submit a government-issued ID to start the process. Your ID will be deleted once we verify your identity.

A customer support representative will contact you within 48 hours with more information about your account and the status of restoring your access.

Posted by Aaron Hines


My account has been locked for 3 weeks now. Your email said you would respond in 3-5 business days. I have submitted all of the required ID verification (I am submitting it here to). I have been laid off from my job. I have 29K connections on LinkedIn, countless endorsements, recommendations on my profile. I also pay for a premium account (that I am not able to use now). I have sent numerous emails to LinkedIn asking for an update and have sent direct messages to LinkedIn on Facebook, Twitter and Instagram and have yet to receive a response. I need to be able to provide food for my family. Please, just tell me what I need to do to get my account back. I didn't violate any LinkedIn terms. I simply updated my profile with new information to help me find a job.

Posted by T


Really terrible support. Agents leave chats, they take away InMail and don't give them back.. Really terrible customer experience. This happens too much with Microsoft owned consumer-facing companies. Something will happen one day.

Posted by Anonymous


Worst service that I ever got for a simple task.

Posted by Anonymous


Can't reach them

Posted by Sig


Wrote to them about a case. After that I got no response in two weeks. I reached out to them again and they politely told me to go away and hung up the conversation. This was my request, I was polite:

Hello,

I am reaching out to request a favor regarding Case #230423-003551, which has been open for two weeks. It appears that the issue will not be resolved anytime soon, and I am unable to respond in the open case. As a result, I am writing to you for assistance.

Is there any way for you to manually update my contact information from the outdated portfolio "sigvaldas.weebly.com" to my current portfolio "https://www.artstation.com/sig_das"? This outdated link is the most visible button on my profile, and it is causing damage to my professional reputation. I would greatly appreciate your help in resolving this matter as it is affecting my job search.

Thank you for your attention to this matter.

Posted by Kelly


LinkedIn Customer Service is a Joke. They restricted my account because they could not comprehend that my birth name is the same as my email name and it is Greek... The worst... Do something about those stupid people...

Posted by Anonymous


Have signed sworn affidavit as instructed by LinkedIn to regain access to my account. No response since turning in the information. Day 9 and no resolution. Every solution and request made of me has been completed. Customer Rep just passes me along. Conclusion: LinkedIn does not care about it's customer service or reviews. They simply take your money and do not care what kind of negative impact this has on businesses or individuals.

Posted by Jeannie Keyser


I reported a fake LinkedIn account in my name. As a result my true account was blocked. I submitted a copy of my passport. It is a week and the account is still blocked. I am denied access to LinkedIn. I can not log in at all, but if I file a complaint or ask for help I must log in. Is this how professional the site is?
Will I be helped? How easy is it to fake an account in someone elses name? But when you are ghe true owner ypu are denied access. ??

Posted by Anonymous


There isn't a customer service. I want to close an old account I can't access because I don't have the email address or phone number anymore. I can't talk to anyone because that's not an option. I can't chat with anyone unless I open a new account and purchase their premium service. I'm not asking for anything crazy, I just want it closed because it contains personal information I don't want to share with potential employers.

Posted by US Citizen


They refused to hand over my account back even after proving that I exist with a driver's license. Also, they can't give a reason as to why they restricted my account and won't delete the account so that all future employers will see the profile.

Posted by Ripped off by Linkedin


This is the worst customer service line I have ever experienced. I pressed the number 1 as directed in the instructions to get connected to a live person. I heard a voice and said "hello" and the automated voice replied "did you say jello?" This is after numerous attempts to ask for a customer service representative. LinkedIn should be embarrassed. Of course they have been charging me for a cancelled subscription for many months so making it extremely difficult to reach anyone is probably their way of stealing a few more months of money from customers unable to cancel their accounts. They also offer an online chat service that they say is only $1 to join but in the fine print it says it will charge $46 a month after the first month. Ridiculous!

Posted by Michael


I was trying to use LinkedIn a good bit more than in years past. In an online chat, the LinkedIn person recommended a program that is useless to me to the tune of hundreds of dollars a month. Continual email convos with this person were useless - they kept explaining what I bought. LinkedIn Support is worthless.

Posted by Kdoog


Absolutely shocking customer service! We spend a fortune on job postings, often get poor and irrelevant candidates and now have had a job listing taken down because it "goes against LinkedIn's Discrimination Standard"...

No idea what this means. It's for a Manager role that we have advertised before. No response when asked why, just a canned response most likely from someone they are underpaying overseas. So much for discrimination. Avoid. They are a money making scam.

Posted by PC


I used the term "Pedophile Island" to describe Epstein's private island, where he conducted his illegal activities with minors. LinkedIn said that was 'disinformation.' They banned me. This said, Wikipedia and many other news organizations used the same term to describe the island. I asked LinkedIn if they were banning any of the big news sources who used the term "Pedophile Island". Of course they aren't doing that.

Posted by Asad A


Terrible platform. Permanently restricted me for not using my last name on my profile. They claim they contacted me several times. They didn't. I offered to add my last name as I have no issue doing so and only did it because others were doing the same. They would not budge at all. They dont care...bottom line.

Posted by Scarlett1


Too frustrating !!! Your ratings say it all !! Will never use linked in

Add your review!

Posted by claudiacorzato


I had an excellent experience with LinkedIn Customer Service and Support.

Posted by Gdhart


Today at the Nebraska Human Society in Omaha Nebraska, a group of LinkedIn employees said were doing random acts of kindness. They handed us a gift card toward the cost of adopting. They took a picture with us and our new family member Louie. I didn't know how to pass on a big thank you from our family. I hope this thank you gets to all LinkedIn employees.

Posted by Raj


"Unfortunately, due to multiple User Agreement violations and the nature of the inappropriate content associated with these violations, this account has been permanently restricted."
I got this from "LinkedIn Trust and Safety"

Can you you guys please let me know how can i get back my Account?

Posted by KDG


I received a response and solution within 6 hours. Thanks LinkedIn for the help.

Posted by stuscfc


well contrary to others issues with LinkedIn, they have refunded my £71 in full, so on the face of it, I would like to thank them for their actions . . .

Posted by Anonymous


I belong to a number of LinkedIn groups. I recently joined the Human Resource Professional Worldwide group. At some point I discovered I was blocked from posting. Having read the group's rules I'm not sure why. When I tried to contact the group owner I was blocked from that too. I would be inclined to just leave the group but I sense that others have the same issue and the group's membership may be seriously inflated. That is less of a concern than the apparent arrogance of the owner. Most other LinkedIn groups are supportive and interactive. This one gives LinkedIn a bad name. Investigate. Thanks.

Posted by Msoo Dio


My linkedin page has recently stopped allowing me from attaching my publications.

It also is no longer showing to me how my posts are by viewed.

Posted by Najam, Farid


Hi, few minutes ago, I received an invitation for acceptance to my Linkedin Professional network. The subscriber used picture of General Frank Gorenc (US Army /Air Force). The message seems to be generated by some guy who is involved in cybercrime activities. I feel it important to bring this into the notice of Linkedin Administration so they would look into and adopt necessary measures in safeguarding Linkedin social network. Thank you and please acknowledge this e mail

Posted by N.Z


Hi, I want to launch a complain against one of the connection, who keep bothering me on every post. When I asked him to stop doing so. He sent me a private message which is a proof of his abusive, harassing, and discriminating language. I want to show his message to linkedin authorities and want to ensure he is banned. First he begged me to find him job and when I told him I m HR Officer at software house (consulting and outsourcing services) it is not job consultancy services. He has attacked on my personal character. Use highly disgusting and unethical sentences I want a serious action against this person.

Official company reply

Hi NZ!

Thanks for reaching out about this. We're sorry that you're having a bad experience with a member. Could you please contact us directly with some more information such as a screenshot of the message so we could research this further for you? The best way to contact us directly is to reach us via our Help Center at: https://help.linkedin.com/app/ask/path/ and we would be more than happy to assist!

LinkedIn Customer Support

LinkedInHelp 9/4/13 2:27PM

Posted by Anonymous


I signed up for the trial period (1 month) on November 28th, and today, when I went to cancel it, they had already charged my credit card.

This is what I did:

- Called my credit card company (Discover) and told them to cancel the charge. They told me they would.
- E-mailed Linkedin telling them that, if they didn't cancel the charge, my credit card company would.
- Received a reply from them less than 15 minutes after my e-mail was sent. They refunded me.

Honestly, I was very satisfied with their customer service.

Posted by AtlScooter


I was really worried after reading all the negative comments about LinkedIn, however, I was fortunate to have this one be a happy ending.

I canceled my Executive subscription a week before it was supposed to end. However, I was charged for the service (99.95).

When I found this out, I sent a message to the Help Center this morning. I didn't hear anything so I tried to call but hit a dead end so by the afternoon I was really upset by what I was encountering.

However, around 3:00, I received an email with a full refund, as well as my account being listed correctly on my LinkedIn page.

Despite the negative reviews, I was very satisfied with the outcome.

Posted by JohnHelpedKristine


I have a different experience with them. They are quiet really helpful and friendly and I am satisfied how quick they fixed the issue.

Kudos to John of Customer Support and also to Jordan of linkedin.

You can send them an email and once you sent your request, questions or concerns you can update right away the ticket number. I did it and after a few hours they help and solved my problem.

I guess you have to write a complete info so they can address you and help you easily.

Posted by Betzka


I was extremely impressed by the customer service experience I had when the premium membership trial had expired but yet my cancellation I had made to the subscription one week prior still resulted in charges that were reversed. I feel badly as it appears most posts on here reflect great frustration with LinkedIn.

Posted by Rahul


Really really good service and very professional. When I was having trouble deleting my account the response was excellent both in quality and turn-around time

Posted by Anonymous


Stephanie with Linedin Customer Service LIVE ASSISTANCE is great! She is patient and VERY knowledgeable. It is 2:23 EST on May 4, 2012. Our Live Assistance ended a few minutes ago!

Posted by Anonymous


I had a very good experience with a customer service representative named Eric. My Ticket #: [120501-003675]

Ticket# included in case this site is watched by management. Eric helped me revive a deleted account and save it. He was professional, intelligent and trustworthy. It is for this reason I am contemplating an upgrade.

Posted by Anonymous


After reading all the negative comments here I was very worried things wouldn't work out so well with my Linkedin problem. I was pleasantly surprised.

My son had gotten bad advice and had purchased a $480 premium package when all he needed was the free service.

I wrote to Linkedin and explained the situation. They wrote back in 24 hours and agreed to cancel the charge.

Very satisfied!

Posted by Aussie guy



My experience with Linked IN has actually been a positive one.
I trialled their free service for a month, then emailed their customer service to cancel this, about 7 days prior to the billing date, so I would not get charged, and they have actioned my request within minutes.
Hopefully my credit card will not get charged.
So at this stage, I am very happy with linkedin.

Posted by Anonymous


I sent linked in a request to correct my subscription details from annual to monthly, I called their customer service too...and to be honest the reply was so prompt it took them less than an hour to reply and do the refund..linked in customer service is WOW

Posted by sv567


I thought I purchased a monthly premium account, but was charged a yearly account. I called and emailed LinkedIn, got a response in less that 12 hours. They had refunded the money to my account!

Perhaps they are getting better!

I was pleased with my experience!!

Posted by rav


Had a pleasant experience today trying to cancel Business Plus account. Left a message on the phone number but no one has responded yet. Went to the Help Center link, clicked on the Manage Account Settings link, clicked on the Contact us tab and sent a form email asking to cancel Premium Account. Got an email confirmation immediately, and then a mail from customer service in 30 minutes indicating that i will revert back to Basic Account upon expiry of this months subscription date.

Posted by Anonymous


While I was not impressed with their online customer support, I was thrilled when their phone support did not keep me waiting and had my answer in seconds.

Posted by LisaSea


I just got off the phone with Jennifer in Customer Service who was GREAT! She helped me in two seconds flat and was super cool! I called the Customer service number and then dialed one when the recording started and then zero for an operator and said I needed "emergency customer service"!

Posted by madfixr


I had an upgraded account (paid by employer) that was automatically renewed by charging my personal credit card. ($250) i only noticed after I received my CC statement a month later. I read online that LinkedIn does not allow pro-rated cancellations, but I sent them a mail to ask for a cancellation/refund and received a confirmation of cancellation/refund the next business day.

In my case, I am quite satisfied with the email-only support, which is fortunate as I am a big fan of LinkedIn. I was worried that they wouldn't refund knowing that their stated policy was no refunds and that I really didn't have a choice since I likely wouldn't stop using the free service.

Posted by World Traveler


At first, like many others I called customer service and got that dreaded recording but after reviewing one of the positive comments, I called customer service and requested to speak to a live person to help me rectify my issue.

The original problem was part a coworker of mine and part mistake by LinkedIn customer service.

The end result was the rep promptly fixing the problem while I was on the phone and now everything is great! Disaster averted!!!

There are currently 0 Employee Comments for LinkedIn.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of LinkedIn can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
650-687-3600

LinkedIn customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the LinkedIn corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your LinkedIn questions from HelpOwl.com.

Reviews & Ratings

View thousands of LinkedIn user reviews and customer ratings available at ReviewOwl.com.

Company News
China using LinkedIn to recruit Americans as spies, USA claims
The United States' top spy catcher said Chinese espionage agencies are using fake LinkedIn accounts to try to recruit Americans with access to government and commercial secrets, and the company should shut them down. William Evanina, the USĀ ...
Stop, Think, and Be Sure Before You Connect on LinkedIn
Who thinks of networking in macro or micro terms? Probably no one and that is why I want you to think about it that way. We are always asking clients about their networks. Who are you connected to? How well do you know them? skip. Ads by Hooly. Are ...
Data Mining OK'ed By LinkedIn For Economics Research
Generation Z is coming into its own, and according to new research, it will account for 40 percent of all shoppers by 2020, reported USA Today. Engagement Labs, the data and analytics company that assists marketers, says the group of people born ...