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LinkedIn

Customer Service Ratings and Comments

LinkedIn is ranked #208 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.40 out of a possible 200. This score rates LinkedIn customer service and customer support as Terrible.

NEGATIVE Comments

65 Negative Comments out of 69 Total Comments is 94.20%.

POSITIVE Comments

4 Positive Comments out of 69 Total Comments is 5.80%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
  • Submit your comment >>
  • I replied to an invitation I got not knowing it'd go back to the person who invited me - a person I've been avoiding for years. I immediately forwarded it to their customer service asking them if they could stop the e-mail. They sent a trouble ticket # which I replied to marking it urgent. I spent the next hour searching for contact #'s and finally got someone who answered the phone with a timid "Hello" & then transferred me to a person who (very politely) looked into it. She told me that all she could do was forward it to customer service and that there'd be a 24-48 hr turnaround on it. I'm not faulting the employees, but there are some serious issues with the company regarding privacy and customer service here. I realize that I'm the one who made the mistake, but it isn't clear that a person is contacting me directly and not the company at invitations@linkedin.com to whom I replied.

    disappointed & freaked out 8/30/10 12:39PM

  • Absolutely NO response to 3 e-mails to customer service.

    They are very good at taking your money, but not at following thru on complaints.

    Anonymous 8/26/10 10:30PM

  • A long-time LinkedIn customer, I purchased the InMail upgrade yesterday and sent four emails using it. Thus far, the emails are listed as "in progress' and apparently haven't been sent. I left a message several hours ago and haven't heard back from LinkedIn. I am quite upset and pondering further action as this has taken money, not done what I need it to do, and is ignoring me.

    Jack McCarthy 8/23/10 12:54PM

  • I have not updated my credentials on Linkedin since November, 2009. My account was either hacked or the website automatically updates your 'resume' with incorrect information. I asked their 'customer service' and all I get back are the same questions. Asked them to provide to me who, what, when and how about the update. Linkedin sent me a 'You need a subpoena for that information.' email!!!!!!!!?????

    Anonymous 8/13/10 12:58PM

  • Linkedin - paid for Premium & get no Premium features.

    No Customer Service to help.

    Senate committee conducting social media oversight: US Senate Committee on Commerce, Science, and Technology:

    http://commerce.senate.gov/public/

    FTC - Federal Trade Commission:
    http://www.ftc.gov/

    Anonymous 8/10/10 7:54AM

  • A LinkedIn business account is an absolute scam. When you sign up for the service, they tell you that it is a monthly fee that you can cancel any time you want. It is impossible to cancel your account. When I finally got an e-mail back from the LinkedIn customer service e-mail response, they told me the charges would stop coming and I would get a refund. I just got my credit card statement, and I've been charged again. Do not use the LinkedIn business account. It is pointless and a scam.

    anonymous 7/26/10 9:58AM

  • I have been trying to reach Linked In Customer Service for over 1 month. I have sent several emails, they send tickets with numbers indicating Customer Service has seen my issue & it always tells me to reset my password. They suspended my account because i did not see the 1 email they sent telling me i had 10 days to update my job. I left 1 job and went to another & had not updated linked in. Apparently some loser at my old job the one I quit complained to Linked In and said she does not work here anymore. I was dealing with the death of a family member. When I did see the email & contacted linked In they have yet to actually resolve this. I am a1techconsult@yahoo.com and if anyone knows how to ACTUALLY reach them, the 650-687-3600 is Bogus-It always rings busy, I can not get through. I am going to complain to the BBB, They ARE HORRIBLE>

    a1techconsult@yahoo.com 7/12/10 2:43PM

  • I don't think they are telling us the truth. Do they REALLY have a customer service department or just a link and a pre-recorded message on a phone somewhere near Venus.

    Anonymous 7/11/10 11:39AM

  • I have an outstanding issue of available number of Introductions. The system does not calculate this number accurately, the "Withdrawal" of "Introduction" produces an error message and ultimately I am denied the service I have paid for.
    The customer support does not know how to resolve it, does not have plans to fix it and only can manually add an arbitrary number of Introductions to get me off their backs. Every times it happen ( 3 so far) it takes 2-3 days and exchange of numerous emails. The escalation to the CEO did not produce any results yet.

    piplzchoice 7/4/10 12:39PM

  • terrible ..."you can't get there from here"....I probably will cancel. I cannot access the profiles of the people I want without emailing them....which I will not do!

    The help line is not an 800 number and it doesn't answer anyway!

    I want instant access to profiles (I am a subscriber) and no hassles. If anyone knows how to obtain a profile without contacting that person....please tell me....!

    netstoyou 7/1/10 4:21PM

  • I am no longer going to use this site. customer service is the worst i have every experienced. Very frustrating. Posed a question weeks ago twice - no response, and they have the nerve to charge a ridiculous fee of 25$ a month.

    CSILVERARCH 6/24/10 4:49PM

  • Extremely Poor customer service, still waiting for my issue to be cleared after two months.

    Kitch 6/23/10 2:50AM

  • They dont respond at the customerservice.
    I want my account getting closed because some how i cant loging.
    This is very strange service.

    Anonymous 6/23/10 12:20AM

  • Horrible customer service. Just poor. Disgraceful we can't speak with someone regarding concerns. No excuse for that.

    seems 6/22/10 1:59PM

  • I am highly disappointed that no live support exists for LinkedIn. Customer satisfaction is plummeting based on a quick survey of other comments.

    Reuven 6/21/10 3:51PM

  • Yeah. Their customer service is pretty much non-existent. Total joke.

    Anonymous 6/17/10 11:42AM

  • Linkedin cutomer service never replys. I finally after 6 or 7 messages over a 1 month period, threatened to cancel my account and I send them a PDF of all my prior inquiries. Finally, someone got back to me. They have 60mm users. They have no ability to get back to you in real time. Pray you never have a real problem. Now, when I use IE 8, i have to login each time I want to send a message to someone in my inbox. This has been going on for 3 months. So far, after 7 inquiries, still no response from Linkedin Customer Service. I use Google Chrome and Firefox with no problems but the stupid IE toolbar is handy on IE and I'd prefer to use it. Oh well, Linkedin customer service SUCKS!

    mrass 6/12/10 7:06PM

  • Same here, I have an Dutch profile and for the second time this year I can not enter my linkedin.If I try a resetmail it say's that my emailaccount is not in there database.
    Strange because I recieved updates no longer than two day's ago.
    They have not responded to any of my emails yet.
    Is there no way to make a case out of this, beacause i strongly feel that my privacy is intruded.

    Anonymous

    Anonymous 6/5/10 8:36AM

  • Do not provide your credit card info to LinkedIn. They have charged me for services they say they provided but did not. This is the worst company I have ever dealt with. I had to cancelmy credit card because of these nimrods.

    Anonymous 6/1/10 1:50PM

  • As others have reported, if you report a problem via their web form, a ticket number is assigned, but you never get a response. And they don't reply to problems emailed to "customerservice@linkedin.com".

    Anonymous 5/25/10 7:05AM

  • I am as outraged as other posters, below. LinkedIn also hijacked my Hotmail account and sent an invitation in my name to anyone I've ever known, some casual or minor business acquaintances, some absolute strangers that I put in my contact list (to avoid them going to spam folder) in order to continue comminicating with while conducting gen'l business or inquiries. Further - LI continues to harass these people to the point that even my friends are asking me to stop. Further, LI signed off my bogus invitation with an expired job title. (Prior to this occuring, I had an incomplete profile, and maybe 3 contacts. I logged in to update after attending a job search networking seminar, got a pop-up to add contacts, I agreed and WHAM my hotmail account was hijacked, and there was no cancel button!!) Someone apparently complained about my job title (Huh?), and LI SUSPENDED ME! I am also suspended because too many people deny knowing me. Well, no kidding! I have written LI customer service three times, no response. LI ought to be investigated for fraud, harassment and invasion of privacy/unlawful entry into personal email accounts. If I don't get this resolved, I am going to contact a reporter and attempt to start an investigation. LI's abuse of it's participants might make a good story.

    Anonymous 5/25/10 5:52AM

  • Like many of the other posters I am having trouble with logging into my account. Since you can't speak to a person you get stuck with a canned email saying that they will respond and then nothing.

    I wouldn't hire any of the IT management at this company if this is how they view customer support.

    kgsheltie 5/21/10 5:19AM

  • LinkedIn is super BAD---they have ZERO customer service. You can't even talk to a real person. All of their email responses are CANNED.

    If you dispute any charges-they will suspend your account which really is taking your account hostage!!!

    cdc sj 5/18/10 6:57PM

  • LinkedIn imported my entire address book and sent invitations to everyone who's ever emailed me -- WITHOUT MY PERMISSION OR AGREEMENT. This includes people whom I would never invite and hope never to hear from again, and is clogging my email box with unwanted replies. While it's nice to find that people like me and respond positively, some invitations have potentially embarrassing results. Emailing LinkedIn brought no response; calling their phone number gave me a recording telling me they are open from 9-5 M-F. I am personally and professionally upset. This presumption and secret-default is a damaging invasion of privacy, after years of my careful management of my site!

    Anonymous 5/15/10 2:14PM

  • Same damn problem as the other comment from two days ago... Linked-in keeps sending invites that I didn't approve. Pathetic. No on will respond to any of my emails.

    tom 5/12/10 1:11PM

  • A canned message asking for your phone number and e-mail address is not service oriented. I could not speak directly to a real person and would be contacted after an unspecified time for a call back or an e-mail. Would it take a minute, an hour, a day, a week or a month? I don't know, nor would I sit by the phone to wait.

    Azoic 5/11/10 7:25AM

  • Re: My entire online address book was deployed via the LinkedIn website five days ago, against my wishes, causing me great embarrassment both professionally and personally. There is no live customer service; all calls are redirected to e-mail. E-mails autogenerated by alleged customer service assign ticket numbers and a vague promise that the issue will be responded to, except it never is. My suspicion is that there is something fraudulent about this company, as there seems to be no accountability whatsoever.

    Same thing happened to me... worst of all... they suspended my email account due to obsessively re-enviting people. Thank linkedin

    Anonymous 5/10/10 5:15AM

  • I am having problems getting into my account and there is no way to get into my account with Linkedin instructions and I have sent emails and tried to call them but I do not get any answers through email nor do I get any help over the phone. All I get is a message machine. There should be a way to get in touch with Linkedin and talk to a human being.

    Anonymous 5/3/10 3:20PM

  • My entire online address book was deployed via the LinkedIn website five days ago, against my wishes, causing me great embarrassment both professionally and personally. There is no live customer service; all calls are redirected to e-mail. E-mails autogenerated by alleged customer service assign ticket numbers and a vague promise that the issue will be responded to, except it never is. My suspicion is that there is something fraudulent about this company, as there seems to be no accountability whatsoever.

    Anonymous 4/27/10 10:40AM

  • I wanted to delete the Company profile that I had created for my own company with no other employees.
    Wrote to customer services who said it was my job to edit my companies web presence and they would not delete the profile.
    I said that if it is my job to edit it then I should be able to delete it.
    Got an banile email back saying as per last email they would not delete it - no explanation or apology just a sarcastic have a nice day. Not impressed and now a cynic of linkedin and what they are up to.

    RC 4/18/10 9:48AM

  • Would not cancel my premium account and stop charging me unless I made an appointment to talk to them, and on a non-toll free number too!

    alice 4/16/10 10:17PM

  • I made some edits to my Profile. If I look at my profile unde View Profile, it looks the way I want it to. If I search for myself on Google, it still has my old role and company up there. Not getting any response from LinkedIn through either email or voicemail

    Anonymous 4/15/10 9:22AM

  • I am really frustrated.
    I can access my account, but nothing else. Every time I click on something (inbox, messages, profile, other links etc) I get the message 'unavailable'.
    I thought that maybe I needed to reconfirm acceptance of policies, tried to do that... 'unavailable'.
    Today I tried to sign up for a second account, I entered info on first page, skipped the 'add contacts' page ... and guess what ... 'unavailable' AGAIN!!!!

    Service & Support ... help please.

    Tony Rawson

    Tony Rawson CFIOSH 4/14/10 8:31PM

  • This is now a useless service and I am advising all who have contacted me to just simply dump their accounts if they can or as I now intend just to leave my old data sitting there unused. Why? For two months now I have tried to access my account - correct procedure, correct password and - nothing, just bounced right back to the sign up/ sign in page. I have tried changing the password routine three times - same thing. I have e-mailed customer disservices and not had a response. Phone - well, that's a joke too.

    Anonymous 4/12/10 7:48AM

  • Some one stole my CC information and bought a bunch of stuff from Linkedin. I have tried to contact them on numerous occasion, without any succuess. They sent me an email directing me to the FAQ page. How is that suppose to help resolve this problem.

    bigtim 4/7/10 9:02AM

  • A co-worked of mine is posting fraudulent profiles of me on their service. He is posting obscene things about me.

    I have attempted to e-mail and call them about closing this fraudulent profile, all to no avail. Evidently, anyone can post anything about anyone, without ever having to worry about the material being removed.

    Jacques 3/4/10 8:27AM

  • Warning:
    There are LinkedIn Accounts which have been created using other people's name, company and email address fraudulently.

    I have been trying to call & have emailed to LinkedIn to report the Fraudulent use of my (retired) Mother's information by scammers who are attempting to sell real estate thru the fake account.
    We can't close/delete the account since the scammers created their own password and need LinkedIn's help ASAP.
    No reply, no contact from LinkedIn thus far.
    Seriously - something MUST be done.
    We have contacted the police, etc, but it is ridiculous that linkedin customer service is useless.

    anonymous 2/25/10 11:42AM

  • Unbelievable, their customer service phone just rings and rings and rings. I'm canceling if and when I can ever get hold of someone.

    Anonymous 2/18/10 4:25PM

  • No response to an e-mail I sent customer service. Am trying to see how to request a recommendation from someone not on LinkedIn. Also am not able to save job searches, even with a premium account! Called the 650-687-3600 number. It have been ringing for 10 minutes with no answer.

    What a scam for customer service!

    anonymous 2/18/10 10:53AM

  • "Customer Service" at LinkedIn is a joke. I can understand it though, when they obviously have Moe, Larry and Curly running the place!!!

    They destroyed a great product and replaced it with the most unwieldy cumbersome thing you can imagine. Under the old system all contacts were listed three across the page and you could click on any of the with ease.

    The "new" system has contacts listed in a column of "one across" which requires you to page down until you can find one and them repeat the process over and over.

    They won't answer their telephone and they obviously don't read e:mails, they just respond with a "canned" e:mail.

    THESE PEOPLE ARE COMPLETELY INCOMPETENT WHEN IT COMES TO RUNNING A BUSINESS!!!!!!!!

    Anonymous 2/12/10 1:48PM

  • After readying many of the comments below I see I am not the 1st experiencing editing my email address and gaining NO resolution of doing so.

    I called the number to customer service and after the 30th ring I hung up.

    VERY FRUSTRATING!

    Anonymous 2/8/10 2:12PM

  • Apparently I made the mistake of trying to add a Twitter account to my Linkedin profile from a public computer because it geolocated someone elses Twitter account that was cached on the pc. Not only that but that account follows porn sites and now my profile has a activity stamp that my connections see. I've tried to contact Linkedin and as was mentioned they do what they want to do. I may have to cancel. Certainly will never upgrade.

    Anonymous 1/12/10 1:51PM

  • Just tried to contact them and was told to leave my email address on voicemail. This is nuts!

    kipknight 1/8/10 6:50PM

  • They encourage people to constantly grow their neteorks and then shut down access for weeks without prior notice

    Anonymous 1/2/10 12:36PM

  • Good luck on trying to get any feedback from them. They do what they want to do.

    Anonymous 11/30/09 3:43PM

  • I just downgraded my premium service. Someone should start a class action lawsuit to recover fees paid for premium services that are completely non-functioning. This is absolutely the worst experience I've ever had with this kind of service, and I will go out of my way to avoid LinkedIn from now on. I feel like I've been cheated out of money.

    Tom Olivieri 10/21/09 1:10AM

  • I have the same challenge as many of the people commenting below. I upgraded my account and can't use many of the services. Even the simple invitation service seems to be on the fritz. It is impossible to get a live person there... Def considering canceling my upgraded account.

    Anonymous 10/15/09 8:17AM

  • Wow! This is amazingly bad. After paying for "premium" account level service, there is no service. Unable to access my account for more than a week. Canned cust svc email that says to reset my password. That didn't work-not surprising because it wasn't a password problem. I was actually in the middle of doing a training on how to use Linkedin with a room full of more than 29 new potential users! I could not get in! We were talking about upgrading to the Linkedin Recruiter tools! I guess that would be a REALLY bad idea! I can't rate friendliness because I can't get a human!

    Anonymous 10/7/09 9:45AM

  • WOW! They definitely will NOT allow you to talk to Customer Support. I bypassed the receptionist and requested the Legal Department.

    It is unacceptable to have tried for 5 months to correct my profile and information. If you can't access your account with an old email, how do they expect you to get back in?

    Well hopefully Legal will take care of this, if not, the Media can take a story of another Social Network that isn't too Social!

    Anonymous 9/25/09 12:20PM

  • What a waste of time!

    Tech support is useless, can't even get an incorrect e-mail address updated after communicating with a techie for over a week now.

    Job search listing terminates every time I try to view a listing.

    No phone support, receptionist will only transfer your calls to a voice-mailbox.

    Completely unprofessional, bug-ridden, poorly executed website that I'm not going to bother logging into again.

    Todd Brill

    Anonymous 9/9/09 9:22AM

  • You should provide a live chat line via email or a 800 phone number so that people having trouble with their password can quickly get help. Three days of trying to access my account is unacceptable.

    Anonymous 9/2/09 7:00AM

  • I also discovered a fraudulent profile with my name. Everything about the profile is bogus and needs to be removed immediately! Has anyone had any success in getting LinkIn to respond or remove these postings?

    nhochschild 8/17/09 7:32PM

  • I have tried to report a wrong and possibly a fraudulent entry in my company's profile with no success. The Ask Customer Service tab in the customer service center link does not work. When you enter your First name and last name on the second page, it gives some message on my email to be unique, which I do not understand where this error comes from or how to fix it. There is no email or contact number listed either.

    Annonymous 8/5/09 2:21AM

  • With the problems at linkedin and the terrible tech support, I will just ignore this site and tell whomever is interested in it not to bother. It is just too unprofessional!

    Gabby 8/4/09 12:42PM

  • I discovered a profile was created in my name without my knowledge and certainly without my authorization. The information is also incorrect. I have been trying to reach customer service to have them delete the unauthorized profile without success.

    Brenne Shepperson 7/31/09 8:19AM

  • I am completely frustrated by the lack of customer service. I e-mailed and phoned a number of times over the last month and still NO REPLY! My name appears under 4 separate accounts and only 1 is correct. I cannot seem to delete the other 3.

    What does it take to get in touch with you people! What a joke! This is no "professional service" entity...

    cheryl duva 7/27/09 3:17PM

  • What is going on with linkedin? For a long time I could not connect?? and are not able to contact customer service?

    Anders 7/15/09 3:44AM

  • Ananomous

    Unasble to login to the site or reach anyone for 3 days. Is this what customer service has become. Lets go back to the old days.

    Anonymous 7/11/09 3:31PM

  • Nothing but a recording at 4:30PM EDT

    Anonymous 7/9/09 1:44PM

  • To Whom It May Concern,

    As an entity that markets itself to professionals, I was quite disappointed in your lack of customer service/tech support today. I had a very simple question regarding the updating/changing of the email address of my account and now have left two messages verbally with the woman who answers your main switchboard, as well as a voicemail at your tech support extension. You boast of 19 tech support people to help your constituents - could they all have left early for the Hamptons today?

    Anonymous 6/26/09 1:25PM

  • Driving me crazy that I can't get a live person to help us for two weeks....what is the definition of customer service again?

    Anonymous 6/22/09 3:34PM

  • You are lucky you got thru. Now there is not even a dial tone. Impossible to make changes online and they will not provide a phone number. Who would have thought LinkedIn was a scam service underneath it all.

    Anonymous 6/21/09 9:15AM

  • I have the same problem with the automated attendant just going to Voice Mail. I have Linkedin "chinging" my checking account weekly for service I did not sign up for and no way of contacting them.

    Anonymous 4/1/09 7:39AM

  • Though this phone number did get me through to LinkedIn, pressing 5 at the automated message has forwarded me to a voicemail every time I've called. One time I actually got a receptionist, but when I asked to be connected to someone in client services, she passed me to the same voicemail.

    If you're able to get a human on the line at this number, don't let them go!

    NJ 1/28/09 12:30PM

  • This online service is great, but they make it next to impossible to down grade your account. I followed their online steps and still never heard back. Thanks contacthelp.com for supplying their contact number since they did not provide that anywhere on their web site either!!

    MZ 10/20/08 2:49PM

  • Submit your comment >>
  • though 650-687-3600 is not an a official help line. i called, pressed 0, asked for customer support. was connected to a very helpful person who looked up my account, saw it was restricted, tried to fix it, escalated the issue, and within 24 hrs my problem was resolved. A+ customer service.

    Camper 9/2/10 4:35PM

  • Just called and had great Customer Service. They picked up on the 2nd ring and were very helpful. The issue I had was that that they put me in a Beta test that restricted my view of profiles without notifying me. I could not figure out why this was happening. Emailing the problem was a joke because they don't tell you when they will get back with you. I am a premium member and she said that normally takes 24 hours. I would just call next time.

    Anonymous 7/21/10 9:24AM

  • David Sonne. Los Angeles

    Believe it or not... I just called 650.687.3600 (the customer service number listed for LINKEDIN) and the phone was answered after three rings. I asked for customer service and was immediately connected with a young lady at their office in Nebraska. As I was explaining my problem to her she interrupted me and told me that she had corrected the situation while I was speaking. I then asked her why my inbox indicated a message and when I clicked on the inbox it was empty. Her response was that it is a bug and they are correcting that problem. So give it a try. Good Luck

    Anonymous 7/12/10 1:58PM

  • Positive Feedback

    Having made a previous tirade (born of sheer frustration) against Customer Services, I am delighted to have finally received a solution to my connectivity problems.

    They do get back after all, and what is more the advice worked and I am now a satisfied customer

    Anonymous 4/12/10 8:35AM



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