LinkedIn Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
502 Negative Comments out of 523 Total Comments is 95.98%.
POSITIVE Comments
21 Positive Comments out of 523 Total Comments is 4.02%.
Issue Resolution
Reachability
Cancellation
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Product Knowledge
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LinkedIn have the worst response time in the world and have not come back to me on numerous occasions to sort out my problems with being able to reconnect to my account after changing job. Still not sorted out. Its all become so annoying that I felt the need to complain and I don't complain about anything. Poor show guys.Bruce Dobson 5/20/13 6:26AM -
Listen here everyone. Linked in is a fraud and fake. They sent me a coupon to use for an ad. Of course it asks for your credit card. I did not authorized anything but the $100 worth of the coupon. They have been debiting my card over $500. I can't get a hold of them, their customer service is the worst and it takes you through a loop. You can never get a hold of anyone. I had to go to my bank and put a stop on their debiting my acount. Do not believe them. This is a fraud! I am going to report them to Channel 10 news...you guys all suck. I can't believe how a professional network would represent itself like this.Anonymous 5/17/13 1:00PM
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Your website is a fraud. I cannot get a hold of a person. In the meantime, you keep charging my credit card hundreds of dollars. I cannot stop the campaign ads. I did not authorze all these charges. You gave me a coupon for $100 and this is all I wanted. I am going to report you to Channel 10 news. Please let me know how I can speak to a customer service person. I need someone to contact me to get a refund for unauthorized charges over $400 worth!
Gloria Diaz -gloriafelicia 5/17/13 12:53PM -
I can't get pas the blessed Security Question.
It is truly outrageous to put up non-words and then ask your customers to find two words in the mess.
Are we supposed to find two words and ignore
the rest of the garbage.
Perhaps a seminar is in order for how to get by the blessed security question.
I am 75 years old and suffering from AMD.
It's bad enough without having to deal with
illogical questions.Anonymous 5/14/13 12:23PM -
Another webpage told me to call that same number. There was no option to speak with a person. The computer told me to go to the internet!ser4 5/11/13 2:58PM
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No you cant reach a live person, when you press 1. BooAnonymous 5/10/13 11:13AM
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I recently decided to become more active on on LinkedIn by joining some groups and message boards. Not to sound full of my self, but to give an idea of my contributions. I was always getting new connection requests and feedback on my input was positive. BUT then something odd happened just yesterday. It seems my comments in groups and discussions are now being subjected to "approval"! Approval from whom and based upon what possible reason! Has LinkedIn helped resolve this? HECK NO!!MissBehavin 4/30/13 7:51AM
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Fee paying LinkedIn customers have zero access to getting a customer rep on the phone. And usually have to put up with three-day delays in customer service reply via email.GaryE 4/29/13 8:57PM
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Customer service @ Linkedin....horrible, waste of time, and completely frustrating! Been trying to spend money with them for the past two days for a job posting. They can't seem to place a call back or reach out and correct the problem. If I choose the more expensive package....it works!Anonymous 4/24/13 2:12PM
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Interestingly I posted an extremely negative comment about 'customer services' on LinkedIn. Strangely I was then, before I had finished,led to a random page and have lost all the text I wrote. Weird or what, or with LinkedIn's reputation this is perhaps completely normal. We are dealing here with a worse situaion than "computer says 'no'". In today's terms "LinkedIn will not communicate" is worse. I face losing years of contacts because I cannot change my e-mail address and there is seemingly no living human being behind LinkedIn who can help me. Complete nightmare.
If anyone reads this (which I very much doubt) can my e-mail address be changed from (A COMPANY WHICH I HAVE LEFT!) to(A COMPANY WHICH I HAVE STARTED). I have tried all the routes to do this but failed. It is just not possible. I have spent hours with various people trying to help me. Seems to me there is a good press business story here. Who should I go to first? Times? Telegraph? Both papers will have LinkedIn readers who will be appalled by what I have experienced. If anyone is out there before I go to the press they could ring me onor e-mail me on . Do you know, I can put together such a great story on this one!
HelenHelen Dickinson 4/23/13 6:02PM -
I am very unhappy that LinkedIn used my Google contacts and sent invitation (by phone and email) to everyone (including family members) indiscriminately to be linked to me. It even send a request to my official email asking me to be liked to myself. Ridiculous!!! I find this very very inappropriate and offensive.Emmanuel Ezekwe 4/23/13 12:03AM
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I cannot edit my profile!!
Since 1 yr I am trying to edit my profile without success. I opened a ticket to the customer support. I didn't receive a "serious support" from them..., just few tedious, ridiculous and useless advices of cookies calcellation and the advice to try on other browsers. The ticket after 1 month it is still opened and no solution was provided. It seems, they have not their own site under control. I would never reccomend people to subscribe to this horrendous network...liter 4/20/13 5:22PM -
I can't signed in my account or accept any invitation from my friends. Believe some of them are pissed off. I've tried to contact the company with many emails, by now, nobody contact me and the problem is still there. Nobody is doing there job there?Anonymous 4/19/13 5:52AM
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I have been unable to access my account for the past 24 hours.
I am advised I have HIGH RESTRICTION... I don't know what that means.
Repeated messages have gone unanswered.
I called their offices in Mountain View California twice from Beijing where I live.
It's impossible to speak with anyone unless you know their extension. The customer service department also doesn't reply, neither does their press office.
For a company that is expanding so rapidly, their customer service is horrid !!!!!!!!!!!!David 4/9/13 5:46PM -
I have had an account with linkedin for about 7 years. The other day, someone wanted to connect with me, I hit the accept button but it wanted me to register. I entered in my email address and it said it was not supported. I just received an email from Linkedin the last week and they sent it to my email address that they say they dont support anymore. What is more frustrating is that they displayed my profile on the right as people that I may know but I can get to my profile! Very frustrating.Cindy Smith 4/9/13 10:23AM
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Denise
(Read your issue)
I had one and mine was resolved quick
so linked in is good ok
But use your resources first is it on their tip menu guide that you can figure out on your own?
use the email
*Also use the help owl on this contact page that says click and you can fill-out form
Be sure to write your ticket number
and leave your phone number when you email them. (That's what I did)Anonymous 4/1/13 10:07AM -
Denise
(Read your issue)
I had one and mine was resolved quick
so linked in is good ok
But use your resources first is it on their tip menu guide that you can figure out on your own?
use the email
Be sure to write your ticket number
and leave your phone number when you email them. (That's what I did)Anonymous 4/1/13 10:05AM -
Hi everyone I think we need to re-think the customer service as they did get back to me.
did you guys use the customer support linked page to get the ticket # and write in your issue?
when I did ,I re-emailed and put ticket# in subject section.Issue was resolved for the 317.67 amount and I wanted the monthly not annual, and I have to say the customer service is really good.
I emailed frantically 3/29/13 and I read the horror stories that nobody gets back to you,If there is a holiday weekend that could be reason or take into account when you sent in your issue or look on help page to try to resolve it. If yours isn't a simple read help menu then yes use the support page to fill-out form for ticket# "It does work and mine was resolved 4/1/13 Thank you linked in.Anonymous 4/1/13 9:59AM -
Same issues of not being able to contact a live person, and the phone number is beyond useless! This is the worst "customer service" I have ever seen. Someone needs to do something about this!!! THIS SITE SHOULD BE SHUT DOWNDENISE 3/30/13 7:46PM
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I would appreciate it if someone could please read my Ticket#,
"PEOPLE HAVE BEEN SAYING THAT THE SERVILE IS AWFUL AND I AM HOPING THAT MY SITUATION WILL NOT BE THE SAME."
I realize you guys are very busy. But calling to a live person is not an option from what I have read.
If you could read my Ticket I wanted the monthly subscription not the annual.And I don't want To re-submit to the monthly when the annual is already processed. the amount $317.67 please refund.and i would like monthly job seeker one.
I usually have the 29.95 one.there was an error in my card and that's why I had to choose again.
Please read my ticket# and get back.
I am hoping that the customer service will get back. I need this fixed ASAP!!!!!!!!!!
Thank YouAnonymous 3/30/13 7:03AM -
I do not appreciate LinkedIn tracking my contacts and suggesting connections. Every sign exists they have gone through my email contacts without permission. That's a privacy violation. I do like putting private information online because it usually gets shared with the wrong people. I resent the intrusion.Ananda 3/28/13 1:09PM
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Any Company That Does Not Provide Customer Support Does Not Deserve To Be In Business!!! Salesforce And Linkedin Customers Should Cancel Their Accounts Enmasse And Within One Week Both Of These Horrible Companies Would Have Phone Support!!!!!!FedUP 3/27/13 10:21AM
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I am unable to access my account, have changed my password several times with a confirmation each time that the password has been updated; still unable to get into my account. I attempted to reach a person on the number listed about, there is no option to talk to a technical support person. Open ticket from six days ago, still unanswered. ahhhhh.Anonymous 3/26/13 3:35PM
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Terrible customer service - one of the worse I have seen in my business careerr ofover 40 years. Do you have people to answer a phone? I have been on hold for over 18 minutes. The comments of your customer servic are realy bad! Doesn't anuyone at the top care! If anyone gets this messages and really cares about a customer and the problems I am having, e-mail me at suher@cox.net or call me at .
Alan SuherALAN SUHER 3/26/13 11:50AM -
1) Editing my profile, I've been waiting for over an hour to SAVE a two-phrase edit. A few nights ago, after waiting hours, I went to bed, awoke and the changes were still being saved.
When you try to cancel the whole damn effort, you're advised to STAY ON THIS PAGE -- as though something is really happening.
Editing a profile's always been clunky at best. Now it's just impossible. Another long day with our premier career network, aye?
UNACCEPTABLE.
2) After changing my company name, I tried to delete the invalid company page.
Ten emails later, with Linked explaining how HARD this would be, how much research they had to do and how LONG this would take -- suffice to say, I no longer care.
LinkedIn NEVER got back to me with a resolution.
UNACCEPTABLE.
3)BTW, LinkedIn is still saving my little edit. It's going to be a LONG day redoing this profile.
4) I have a business account, I pay LinkedIn almost $30 monthly for the "service."
They make many claims about the services included with a business account.
Several such claims are simply false advertising.
5) How can LinkedIn be credible when ANYONE can endorse my skills and I can likewise endorse the skills of people I have never worked with?
WHAT A FRAUD
Soon another service, far better than LinkedIn, will put this silly service out of business.HonestyPlease 3/23/13 9:49PM
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I signed up for the trial period (1 month) on November 28th, and today, when I went to cancel it, they had already charged my credit card.
This is what I did:
- Called my credit card company (Discover) and told them to cancel the charge. They told me they would.
- E-mailed Linkedin telling them that, if they didn't cancel the charge, my credit card company would.
- Received a reply from them less than 15 minutes after my e-mail was sent. They refunded me.
Honestly, I was very satisfied with their customer service.Anonymous 12/28/12 4:21PM -
I was really worried after reading all the negative comments about LinkedIn, however, I was fortunate to have this one be a happy ending.
I canceled my Executive subscription a week before it was supposed to end. However, I was charged for the service (99.95).
When I found this out, I sent a message to the Help Center this morning. I didn't hear anything so I tried to call but hit a dead end so by the afternoon I was really upset by what I was encountering.
However, around 3:00, I received an email with a full refund, as well as my account being listed correctly on my LinkedIn page.
Despite the negative reviews, I was very satisfied with the outcome.AtlScooter 12/5/12 1:47PM -
I have a different experience with them. They are quiet really helpful and friendly and I am satisfied how quick they fixed the issue.
Kudos to John of Customer Support and also to Jordan of linkedin.
You can send them an email and once you sent your request, questions or concerns you can update right away the ticket number. I did it and after a few hours they help and solved my problem.
I guess you have to write a complete info so they can address you and help you easily.JohnHelpedKristine 10/24/12 7:11AM -
I was extremely impressed by the customer service experience I had when the premium membership trial had expired but yet my cancellation I had made to the subscription one week prior still resulted in charges that were reversed. I feel badly as it appears most posts on here reflect great frustration with LinkedIn.Betzka 10/9/12 1:34AM
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Really really good service and very professional. When I was having trouble deleting my account the response was excellent both in quality and turn-around timeRahul 5/9/12 7:58AM
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Stephanie with Linedin Customer Service LIVE ASSISTANCE is great! She is patient and VERY knowledgeable. It is 2:23 EST on May 4, 2012. Our Live Assistance ended a few minutes ago!Anonymous 5/4/12 11:26AM
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I had a very good experience with a customer service representative named Eric. My Ticket #: [120501-003675]
Ticket# included in case this site is watched by management. Eric helped me revive a deleted account and save it. He was professional, intelligent and trustworthy. It is for this reason I am contemplating an upgrade.Anonymous 5/2/12 3:52PM -
After reading all the negative comments here I was very worried things wouldn't work out so well with my Linkedin problem. I was pleasantly surprised.
My son had gotten bad advice and had purchased a $480 premium package when all he needed was the free service.
I wrote to Linkedin and explained the situation. They wrote back in 24 hours and agreed to cancel the charge.
Very satisfied!Anonymous 2/7/12 12:47PM -
My experience with Linked IN has actually been a positive one.
I trialled their free service for a month, then emailed their customer service to cancel this, about 7 days prior to the billing date, so I would not get charged, and they have actioned my request within minutes.
Hopefully my credit card will not get charged.
So at this stage, I am very happy with linkedin.Aussie guy 12/15/11 4:36PM -
I sent linked in a request to correct my subscription details from annual to monthly, I called their customer service too...and to be honest the reply was so prompt it took them less than an hour to reply and do the refund..linked in customer service is WOWAnonymous 11/23/11 11:05AM
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I thought I purchased a monthly premium account, but was charged a yearly account. I called and emailed LinkedIn, got a response in less that 12 hours. They had refunded the money to my account!
Perhaps they are getting better!
I was pleased with my experience!!sv567 10/21/11 6:52AM -
Had a pleasant experience today trying to cancel Business Plus account. Left a message on the phone number but no one has responded yet. Went to the Help Center link, clicked on the Manage Account Settings link, clicked on the Contact us tab and sent a form email asking to cancel Premium Account. Got an email confirmation immediately, and then a mail from customer service in 30 minutes indicating that i will revert back to Basic Account upon expiry of this months subscription date.rav 9/2/11 2:02PM
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While I was not impressed with their online customer support, I was thrilled when their phone support did not keep me waiting and had my answer in seconds.Anonymous 3/7/11 3:55PM
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I just got off the phone with Jennifer in Customer Service who was GREAT! She helped me in two seconds flat and was super cool! I called the Customer service number and then dialed one when the recording started and then zero for an operator and said I needed "emergency customer service"!LisaSea 2/9/11 3:34PM
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I had an upgraded account (paid by employer) that was automatically renewed by charging my personal credit card. ($250) i only noticed after I received my CC statement a month later. I read online that LinkedIn does not allow pro-rated cancellations, but I sent them a mail to ask for a cancellation/refund and received a confirmation of cancellation/refund the next business day.
In my case, I am quite satisfied with the email-only support, which is fortunate as I am a big fan of LinkedIn. I was worried that they wouldn't refund knowing that their stated policy was no refunds and that I really didn't have a choice since I likely wouldn't stop using the free service.madfixr 2/7/11 9:41AM -
At first, like many others I called customer service and got that dreaded recording but after reviewing one of the positive comments, I called customer service and requested to speak to a live person to help me rectify my issue.
The original problem was part a coworker of mine and part mistake by LinkedIn customer service.
The end result was the rep promptly fixing the problem while I was on the phone and now everything is great! Disaster averted!!!World Traveler 9/27/10 1:07PM -
Just dialed 650-687-3600 pressed 1 - got the voicemail. Redialed and pressed 0 asking to be put through to customer service but a real person and not a voicemail. Spoke to Stephanie she was lovely and immediately resolved the issue of my account being restricted.RJ 9/24/10 10:27AM
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though 650-687-3600 is not an a official help line. i called, pressed 0, asked for customer support. was connected to a very helpful person who looked up my account, saw it was restricted, tried to fix it, escalated the issue, and within 24 hrs my problem was resolved. A+ customer service.Camper 9/2/10 4:35PM
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Just called and had great Customer Service. They picked up on the 2nd ring and were very helpful. The issue I had was that that they put me in a Beta test that restricted my view of profiles without notifying me. I could not figure out why this was happening. Emailing the problem was a joke because they don't tell you when they will get back with you. I am a premium member and she said that normally takes 24 hours. I would just call next time.Anonymous 7/21/10 9:24AM
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David Sonne. Los Angeles
Believe it or not... I just called 650.687.3600 (the customer service number listed for LINKEDIN) and the phone was answered after three rings. I asked for customer service and was immediately connected with a young lady at their office in Nebraska. As I was explaining my problem to her she interrupted me and told me that she had corrected the situation while I was speaking. I then asked her why my inbox indicated a message and when I clicked on the inbox it was empty. Her response was that it is a bug and they are correcting that problem. So give it a try. Good LuckAnonymous 7/12/10 1:58PM -
Positive Feedback
Having made a previous tirade (born of sheer frustration) against Customer Services, I am delighted to have finally received a solution to my connectivity problems.
They do get back after all, and what is more the advice worked and I am now a satisfied customerAnonymous 4/12/10 8:35AM
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Infographic: LinkedIn Passes 1 Billion Endorsements More than 18 million people have given endorsements, and over 58 million people have been endorsed for their skills and expertise. The No. 1 endorsed skill to date is strategic planning, followed by customer service, Microsoft Office, project ... LinkedIn Today introduceert 'Kanalen' om nieuws te volgen De categorieën zijn gevarieerd: van technologie en economie tot sociale media of customer service. Naast het aanbieden van nieuws wil LinkedIn uiteraard ook dat gebruikers langer op de website blijven hangen. Onze Amerikaanse collega's van CNET ... Is LinkedIn the Creepiest Social Network? ... for a while. In fact, it stems from something I noticed way back in August of last year. After digging for answers and even a couple attempts at contacting their customer support, I've concluded that LinkedIn is by far the creepiest social network ... |
