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This is a farse! I have been trying to contact Linkedin for days. You are causing me a great deal of stress. Call me at 62 I want to talk to a representitive in person. RayAnonymous 12/9/13 7:13PM
I cant seem to speak to a live person!! linkedin took $191 dollars from my checking unauthorized! andNow!!!! I cant talk to stinkin soul...just a stupid recording telling me they are in cali.....ticked off!!!Bad form guys!! Especially since I am in Maryland or I would walk in...Anonymous 12/5/13 4:43PM
I've been restricted from using LinkedIn twice now - both times for sharing informative articles with no business connection and no advertising.
Unfortunately people seems to feel inclined to report messages as spam when they see links to webpages... My advise, never include a hyperlink in a comment on an article, or on the comment of another person.
It shouldn't be this way really, but their support seems slow for a non-paying member, so I guess their resource is low..................I've written to them several times pleading with them to be more understanding that people aren't always in the right when they hit the spam button.............as a matter of fact, Forbes Magazine have called out my articles as 'intereting', 'informative' and 'well thought out' and I've had personal thank you's... and almost 600 likes.
Linkedin's conduct is wrong but I doubt it'll change - look around the web and there's reams of people complaining of the same happening to them!Simon 12/4/13 4:42PM
I'm registered but I don't use Linkedln at all because I can't wait 15 or more minutes to log in. Even the website Linkedln.com takes *forever*. Can you explain to me why this is so?Anonymous 11/20/13 7:20PMOfficial company reply
Thanks for reaching out about this. We're sorry that you are having issues accessing the site. It would be helpful for us to know if you have this same problem if you try to access the site from another location (work vs home) or if you have the same issues when using an alternate browser.
If you are still having problems, can you reach out to our support team so we can troubleshoot this for you? You can reach us here: https://help.linkedin.com/app/ask/path/
We're happy to help! Thanks!
LinkedInHelp 12/4/13 11:29AM
I need help with moving my prior LinkedIn page to connect with me since I changed employers (aka work email accounts). Can someone please callme to help me fix this email@example.com 11/20/13 3:56PMOfficial company reply
Hello! Thanks for reaching out about this. Unfortunately, we don't have the information we need to reach you. Can you please create a ticket with our Support team so we can assist you? You can do so by sending us a message here: https://help.linkedin.com/app/ask/path/
LinkedInHelp 12/4/13 10:55AM
My ticket is about a known issue that has not been fixed for over a year. When I contact customer support, they tell me it's only affecting a small number of accounts, so it won't be fixed soon. The problem really affects my business usage. LinkedIn's handling of this matter has been SUPER unprofessional and unbecoming of a large entity.racingcircular 11/15/13 5:48AMOfficial company reply
Thanks for taking the time to comment about this. We definitely understand your frustration and don't want you to feel like we are downplaying the issue. With only a certain number of resources, we are forced to prioritize our fixes and hope to get ones such as yours resolved as soon as possible.
We're sorry there isn't more we can do at this time, but please know that as long as you've been in touch with Customer Support in the past, as soon as a fix is put into place, you will be notified via your ticket. Thanks for your continued patience with this.
LinkedInHelp 12/4/13 10:22AM
Does anyone know what number to call to speak to a represenative?..The number on the website just asks for an extension, which I dont have, and does not allow you to talk to an operator.Anonymous 11/13/13 10:56AMOfficial company reply
Hello! At this time, we do not provide phone support for Customer Service issues. However, you can access helpful links immediately via the Help Center and Community Forums. If you'd like to reach out to a member of the Support team, you can fill out the following form and we'll get back to you as soon as we can!
LinkedInHelp 12/4/13 10:17AM
Horrendous - robbed my company with misleading refund policyAnonymous 10/29/13 6:44AMOfficial company reply
We're sorry to hear that this happened to you. If you haven't reached out to our support team yet about the situation you faced, please do so. If there's a way we can clear up this situation, we'd like to. You can contact us by sending us a message here: https://help.linkedin.com/app/ask/path/
Our intention is not to be misleading with our Terms of Service, and we really would like to discuss this with you if possible. Thanks.
LinkedInHelp 11/1/13 3:14PM
I signed up last night for what I thought was 1 month of service that would automatically renew unless I physically opted out or cancelled service.
This morning I found an email Linkedin had sent with a $500+ charge to my credit card..!
I practically hit the ceiling when I saw that and tried in vain to contact them. It was extra infuriating to realize that they have sequestered themselves from any direct contact with the public and that my only recourse would be via messaging. I called my credit card company to alert them of the fraudulent charge.
It turns out that while reading through the service agreement, [the agreement that is pre-rigged to bait people into more service than what they think they have bargained for], I FAILED to see the fine print check box that defuses their "sucker trap" that for a full year. This is such a wormy, underhanded tactic that made this company and me enemies for life. I will do everything I can to warn others of this outfit and see to it that they get black listed from a the professional organizations and clubs that I belong to.popeyethesailor 10/25/13 4:02PMOfficial company reply
Hello. I'm so sorry to hear this happened to you. We try really hard to make it clear how our monthly trial works - and it appears that you understood the portion that most don't. (The auto renewal after the first month if you don't opt to cancel.) That being said, our team is happy to refund the whole charge (and can gladly give you the free trial again if you'd still like to try it.) I'm assuming that by now you've received a reply from our support team with this information. If that is not the case, please don't hesitate to contact us directly so we can assist you. https://help.linkedin.com/app/ask/path/ Again, we're very sorry for the inconvenience.
LinkedInHelp 10/28/13 2:23PM
My complaint is probably redundant.
Tons of people can't cancel their membership to that site. The "unsubscribe" function isn't working at all.
I assume that this site is promoting it huge number of members to sell their "???" services. But! Many of us just can't delete our useless accounts.Pierre L 9/28/13 4:10AMOfficial company reply
First, thanks for taking the time to reach out about this. If it bothers you, then we want to know. Have you contacted us? I'm assuming you are referring to invitations you are receiving from other member's asking you to join. This happens when they input your email address as someone they want to connect to. If you don't want any emails from us at all, we can get your email added to our DNC list. Just send us a message here: https://help.linkedin.com/app/ask/path/
LinkedInHelp 10/3/13 1:07PM
i want to close my account and they have restricted so i cant close it .
i emailed them loads of time without any answer.erik987 9/19/13 9:12AMOfficial company reply
Can you make sure and use the link listed below to ensure we are receiving your email cancellation? We're happy to assist you with that since you can't log in and do it on your own. Here is the link. https://help.linkedin.com/app/ask/path/ You'll receive a confirmation email with a ticket number so you know we received it.
LinkedInHelp 9/23/13 10:33AM
Finally got my answer today after almost a week, I will never recommend this website to co-workers family or friends nor would I ever rejoin as for the support there needs a overhaul
MikeMike 9/12/13 5:46PMOfficial company reply
Thanks for your feedback and for following up and closing the issue. We will definitely forward this communication on for future improvements.
LinkedInHelp 9/23/13 10:33AM
Please close my account as soon as possible.
I have so many people contacted me saying that i literally sent them requests and invitations to connect. This is considered a harassment. I don't want to be involve with problems like the way the system sending so many requests to people that i know and people that i don't know.
I want to be left alone. I can do better without your product....LINKEDIN. Please remove or close my account as soon as possible.Anonymous 9/12/13 7:40AMOfficial company reply
Please contact us directly for assistance with closing your account. Unfortunately this post shows you as 'Anonymous' so we can't take this action for you without the necessary info. You can contact us directly here: https://help.linkedin.com/app/ask/path/
Thank you for understanding.
LinkedInHelp 9/23/13 10:42AM
I don't know how many times I need to unsubscribe but now you are pissing me. Unsubscribe all contact! I hope that's clear!Anonymous 9/12/13 5:18AMOfficial company reply
Unfortunately, we can't help with this request without you providing your identity. Right now it shows you as Anonymous. Can you please contact us directly with your email address? We can add you to our DNC list. Here's the link to use when you reach out: https://help.linkedin.com/app/ask/path/ Thanks!
LinkedInHelp 9/23/13 10:41AM
Thanks for the reply to my complaint, still not good enough after relying to the so called customer support email tickets sending new email tickets still no response the support there is zeroouldn't even tell me what I had breached just my account wouldn't be reinstated and still receive emails for the site my details better be removed soon as I now what nothing what so ever to do with this site and will never recommend it
MikeMike 9/12/13 1:48AMOfficial company reply
Hey Mike. We saw you followed up per your comment above and have addressed it there. Thanks.
LinkedInHelp 9/23/13 10:37AM
I am waiting to have my LinkedIn profile unrestricted and reactivated. I did nothing wrong to deserve this. It's been over a day and still I've not received a response from your customer service dept. to resolve this minor issue. Please help!Patrick P. Stafford 9/10/13 4:37PMOfficial company reply
It looks like we were able to get back to you on the second day and came to an agreement on things with you. Sorry for the delay and glad things are up and running again!
LinkedInHelp 9/23/13 10:39AM
How do you rate a site for career networking that requires you to enter your industry, but does not have a field for the industry to which you belong. They also do not have a way to make a recommendation or add you to their site when there is an issue with their web site. Another case of silicone valley not having a clue.Anonymous 9/8/13 2:05PMOfficial company reply
We definitely appreciate this feedback. We'd love to know what industry you are a part of so we can forward this along to our team. Our product managers do take feedback from members very seriously and we are always tallying this information to determine what to add next! Please reach out to us (or if you ever have an issue with the site) using the link below. We're happy to help!
LinkedInHelp 9/9/13 9:10AM
I am actually disgusted with the way I was told my account violated their terms after being on the site for well over 12 months with no problems I want my details removed from their website as I will never use it again and what really mad me angry was still receiving friend updates as for customer support what a joke MikeMike 9/5/13 1:03AMOfficial company reply
Hi Mike. We're really sorry that our your interaction with our support team gave you this impression. If you want to keep your account and stop the updates you are receiving, we'd love to work with you on that. If you still have a ticket, you can reply to the previous conversation and our representatives would be happy to assist you. If you have chosen to cancel your profile, you can choose to do that from the Settings page or by contacting us via the Help Center: http://help.linkedin.com/app/ask
Again, we apologize if our team has left a bad taste in your mouth. That is definitely not the impression we were going for.
LinkedInHelp 9/9/13 9:07AM
Last night at around 9 PM Mountain time I had 22,559,359 members. Today I show just over 17 million. I have noticed that from time to time small wrong numbers are displayed but seem to be corrected in a short time but not today. I love LINKEDIN and would be connecting with more people today except for this problem. I am 78 now and will be 79 Sept.15th so I'm a little slow. I am an Open Networker and use these sites most of the time.
I also notice when I thy to connect with people with large numbers of recruits etc. many of them (30 to 40%) do not respond to me except turn around and send me a request to join their business. I do not know all the LINKINED rules but this behavior is not right and should not be allowed. They become the Kings or Queens of LINKEDIN by feasting off the "little people" with these unearned numbers. I await your response. Regards, Coach RoachCoach.Roach@gmail.com 8/22/13 1:26PMOfficial company reply
Hi Coach Roach -
Your network size changes constantly because as LinkedIn's membership grows, so does your network. Sometimes when you remove a connection or a connection of yours removes on of their connections it can cause your network size to fluctuate.
If you have any additional questions, the best way to contact us directly is to reach us via our Help Center at: https://help.linkedin.com/app/ask/path/ and we would be more than happy to assist!
LinkedInHelp 8/23/13 9:57AM
What customer service? I WAS a member for a couple of years. Once while checking the site from my personal computer I got a pop-up that asked if I wanted to invite everyone on my outlook contacts. Keep in mind I am on my personal computer. I hit the wrong button and in almost minutes I am getting "my" invitations accepted by the plumber,yard maintenance.... Now the CEO's and COO's in my network get notifications that I am now connected to all of these. I searched for 10 minutes and could not find a real person to contact. I had to cancel my account.contactbill 8/10/13 6:58AMOfficial company reply
Hi Bill. We're sorry to hear that this happened to you.
If this has happened recently and you'd still like to keep your profile, we can help by manually withdrawing those invitations on the back end.
You can contact us using the Contact Us link in the Help Center should you like us to look into that for you.
LinkedInHelp 8/12/13 2:33PM
It is impossible to get any kind of customer service from LinkedIn!!! I need to speak to someone who can help me and there are no phone numbers or email addresses that get answered.
WHAT KIND OF WAY IS THAT TO RUN A "SERVICE"???Anonymous 7/26/13 2:28PMOfficial company reply
Hello. Thanks for reaching out and we're sorry this was so confusing for you.
We don't provide phone support at this time, but here is how you can reach out to our support team to get some assistance: https://help.linkedin.com/app/ask/path/
We're happy to help.
LinkedInHelp 7/29/13 12:38PM
linked in has not let me log in today and there is no customer support!!!!!!!Diana Younts 7/12/13 7:27AMOfficial company reply
It looks like our team reached out to you via your ticket on the 12th but we didn't hear back from you. If you are still having problems, can you please re-open a ticket so we can assist you? Here's the link to do so: https://help.linkedin.com/app/ask/path/
Thanks and sorry for the inconvenience.
LinkedInHelp 7/29/13 12:42PM
We created an account to manage our LinkedIn PPC campaigns. Campaigns started but after two days the account was restricted and it wasn't possible to login at all.
After four days from the support request we received an email simply stating that it would have taken longer (?!) to fix the issue.
After ten days from the support request, nothing else happened and we still can't run our (paid) campaign.
Worst customer support ever.Stef_TM 7/3/13 6:16AMOfficial company reply
We're sorry about your experience. Our teams have been working around the clock and are a lot more caught up so your long wait times shouldn't happen again. We are forwarding this complaint along for future feedback as well. We appreciate your patience as we continue to improve this process.
LinkedInHelp 7/29/13 12:45PM
How does one complain to LinkedIn or get help with problems?
I recently found many chat places I normally go to have my comments submitted for review rather than on auto-post.
This seems to be a generic thing rather than instigated by group leaders.Graham P 7/1/13 3:44PMOfficial company reply
Hi Graham. We're sorry it was hard to find our Contact tab in the Help Center. Here's the link if you'd still like to reach out regarding this issue: https://help.linkedin.com/app/ask/path/
LinkedInHelp 7/29/13 12:48PM
I am very frustrated because there is not a phone number that leads to a person. I want to cancel the 30 day trial that I signed up for. I do not want the service and I do not want to be billed for the service, however, there doesn't seem to be a way to communicate this to Customer Service.
Barbara BouviereAnonymous 6/27/13 1:33PMOfficial company reply
Hi Barbara. It looks like our representative was able to cancel the subscription on the 27th of June - the same day you wrote in. We're sorry it wasn't easier to find but are glad it was resolved quickly for you!
LinkedInHelp 7/29/13 12:51PM
1 - 25 out of 540
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Hi, I want to launch a complain against one of the connection, who keep bothering me on every post. When I asked him to stop doing so. He sent me a private message which is a proof of his abusive, harassing, and discriminating language. I want to show his message to linkedin authorities and want to ensure he is banned. First he begged me to find him job and when I told him I m HR Officer at software house (consulting and outsourcing services) it is not job consultancy services. He has attacked on my personal character. Use highly disgusting and unethical sentences I want a serious action against this person.N.Z 8/27/13 1:00AMOfficial company reply
Thanks for reaching out about this. We're sorry that you're having a bad experience with a member. Could you please contact us directly with some more information such as a screenshot of the message so we could research this further for you? The best way to contact us directly is to reach us via our Help Center at: https://help.linkedin.com/app/ask/path/ and we would be more than happy to assist!
LinkedIn Customer Support
LinkedInHelp 9/4/13 2:27PM
I signed up for the trial period (1 month) on November 28th, and today, when I went to cancel it, they had already charged my credit card.
This is what I did:
- Called my credit card company (Discover) and told them to cancel the charge. They told me they would.
- E-mailed Linkedin telling them that, if they didn't cancel the charge, my credit card company would.
- Received a reply from them less than 15 minutes after my e-mail was sent. They refunded me.
Honestly, I was very satisfied with their customer service.Anonymous 12/28/12 4:21PM
I was really worried after reading all the negative comments about LinkedIn, however, I was fortunate to have this one be a happy ending.
I canceled my Executive subscription a week before it was supposed to end. However, I was charged for the service (99.95).
When I found this out, I sent a message to the Help Center this morning. I didn't hear anything so I tried to call but hit a dead end so by the afternoon I was really upset by what I was encountering.
However, around 3:00, I received an email with a full refund, as well as my account being listed correctly on my LinkedIn page.
Despite the negative reviews, I was very satisfied with the outcome.AtlScooter 12/5/12 1:47PM
I have a different experience with them. They are quiet really helpful and friendly and I am satisfied how quick they fixed the issue.
Kudos to John of Customer Support and also to Jordan of linkedin.
You can send them an email and once you sent your request, questions or concerns you can update right away the ticket number. I did it and after a few hours they help and solved my problem.
I guess you have to write a complete info so they can address you and help you easily.JohnHelpedKristine 10/24/12 7:11AM
I was extremely impressed by the customer service experience I had when the premium membership trial had expired but yet my cancellation I had made to the subscription one week prior still resulted in charges that were reversed. I feel badly as it appears most posts on here reflect great frustration with LinkedIn.Betzka 10/9/12 1:34AM
Really really good service and very professional. When I was having trouble deleting my account the response was excellent both in quality and turn-around timeRahul 5/9/12 7:58AM
Stephanie with Linedin Customer Service LIVE ASSISTANCE is great! She is patient and VERY knowledgeable. It is 2:23 EST on May 4, 2012. Our Live Assistance ended a few minutes ago!Anonymous 5/4/12 11:26AM
I had a very good experience with a customer service representative named Eric. My Ticket #: [120501-003675]
Ticket# included in case this site is watched by management. Eric helped me revive a deleted account and save it. He was professional, intelligent and trustworthy. It is for this reason I am contemplating an upgrade.Anonymous 5/2/12 3:52PM
After reading all the negative comments here I was very worried things wouldn't work out so well with my Linkedin problem. I was pleasantly surprised.
My son had gotten bad advice and had purchased a $480 premium package when all he needed was the free service.
I wrote to Linkedin and explained the situation. They wrote back in 24 hours and agreed to cancel the charge.
Very satisfied!Anonymous 2/7/12 12:47PM
My experience with Linked IN has actually been a positive one.
I trialled their free service for a month, then emailed their customer service to cancel this, about 7 days prior to the billing date, so I would not get charged, and they have actioned my request within minutes.
Hopefully my credit card will not get charged.
So at this stage, I am very happy with linkedin.Aussie guy 12/15/11 4:36PM
I sent linked in a request to correct my subscription details from annual to monthly, I called their customer service too...and to be honest the reply was so prompt it took them less than an hour to reply and do the refund..linked in customer service is WOWAnonymous 11/23/11 11:05AM
I thought I purchased a monthly premium account, but was charged a yearly account. I called and emailed LinkedIn, got a response in less that 12 hours. They had refunded the money to my account!
Perhaps they are getting better!
I was pleased with my experience!!sv567 10/21/11 6:52AM
Had a pleasant experience today trying to cancel Business Plus account. Left a message on the phone number but no one has responded yet. Went to the Help Center link, clicked on the Manage Account Settings link, clicked on the Contact us tab and sent a form email asking to cancel Premium Account. Got an email confirmation immediately, and then a mail from customer service in 30 minutes indicating that i will revert back to Basic Account upon expiry of this months subscription date.rav 9/2/11 2:02PM
While I was not impressed with their online customer support, I was thrilled when their phone support did not keep me waiting and had my answer in seconds.Anonymous 3/7/11 3:55PM
I just got off the phone with Jennifer in Customer Service who was GREAT! She helped me in two seconds flat and was super cool! I called the Customer service number and then dialed one when the recording started and then zero for an operator and said I needed "emergency customer service"!LisaSea 2/9/11 3:34PM
I had an upgraded account (paid by employer) that was automatically renewed by charging my personal credit card. ($250) i only noticed after I received my CC statement a month later. I read online that LinkedIn does not allow pro-rated cancellations, but I sent them a mail to ask for a cancellation/refund and received a confirmation of cancellation/refund the next business day.
In my case, I am quite satisfied with the email-only support, which is fortunate as I am a big fan of LinkedIn. I was worried that they wouldn't refund knowing that their stated policy was no refunds and that I really didn't have a choice since I likely wouldn't stop using the free service.madfixr 2/7/11 9:41AM
At first, like many others I called customer service and got that dreaded recording but after reviewing one of the positive comments, I called customer service and requested to speak to a live person to help me rectify my issue.
The original problem was part a coworker of mine and part mistake by LinkedIn customer service.
The end result was the rep promptly fixing the problem while I was on the phone and now everything is great! Disaster averted!!!World Traveler 9/27/10 1:07PM
Just dialed 650-687-3600 pressed 1 - got the voicemail. Redialed and pressed 0 asking to be put through to customer service but a real person and not a voicemail. Spoke to Stephanie she was lovely and immediately resolved the issue of my account being restricted.RJ 9/24/10 10:27AM
though 650-687-3600 is not an a official help line. i called, pressed 0, asked for customer support. was connected to a very helpful person who looked up my account, saw it was restricted, tried to fix it, escalated the issue, and within 24 hrs my problem was resolved. A+ customer service.Camper 9/2/10 4:35PM
Just called and had great Customer Service. They picked up on the 2nd ring and were very helpful. The issue I had was that that they put me in a Beta test that restricted my view of profiles without notifying me. I could not figure out why this was happening. Emailing the problem was a joke because they don't tell you when they will get back with you. I am a premium member and she said that normally takes 24 hours. I would just call next time.Anonymous 7/21/10 9:24AM
David Sonne. Los Angeles
Believe it or not... I just called 650.687.3600 (the customer service number listed for LINKEDIN) and the phone was answered after three rings. I asked for customer service and was immediately connected with a young lady at their office in Nebraska. As I was explaining my problem to her she interrupted me and told me that she had corrected the situation while I was speaking. I then asked her why my inbox indicated a message and when I clicked on the inbox it was empty. Her response was that it is a bug and they are correcting that problem. So give it a try. Good LuckAnonymous 7/12/10 1:58PM
Having made a previous tirade (born of sheer frustration) against Customer Services, I am delighted to have finally received a solution to my connectivity problems.
They do get back after all, and what is more the advice worked and I am now a satisfied customerAnonymous 4/12/10 8:35AM
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