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I was locked out of my profile this morning. I suspect it was because one of my laptops has a UK IP address. I pay Linkedin thousands of dollars a year. It is my database. I have just lost a day of work. Call me. Email me. I don't care. Just please allow me to log in. My other online databases have never shut me out for a day. Ticket number isGM 3/4/14 2:27PM
Just found our they've charged me over £160 for something...I have no idea what, just appeared on a bank statement. What's worse is no obvious way of speaking to someone - or emailing them to find out whst's going on and get my money back. Criminal.Anonymous 2/22/14 2:39PM
5 hrs ago: I got locked out of LinkedIn "Account High Restricted" "Go req a ticket for help." (15 hours ago, no reply.) You can't even login to GET to online help.
Just req a ticket, which I've done twice, the 2nd 3 hrs in. & I put THIS FB comment up & FB PM'd for help @ the 3 hr marker & keep updating it.
NO Customer Service. Period. This is a publicly traded co.? We've had the account for 2 days, for an educational nonprofit we're setting up.
I had just gave my CC# for trial premium about 5 minutes beforehand.
No info, no warning, BS. Not even an online assistant. No Phone #. No Corp #:
My only posts so far: going to Hard Money Lender groups, to see about a loan for a project we're buying.
I'm seeing people in the below link waiting days, & no reply. http://gethuman.com/.../LinkedIn/corporate-offices--15848/
BrianScienceBusUSA.com 2/21/14 5:48AMOfficial company reply
Hi Brian. Thanks for reaching out about this. We did see your post via FB and have replied there requesting more information from you - such as your ticket number. We can definitely look into this and want to make sure you get up and running as quickly as possible. We're very sorry for the inconvenience.
LinkedInHelp 2/21/14 10:06AM
No customer service. Cannot get an answer to email and the number that is supposed to go to a real person doesn't.Anonymous 2/18/14 4:48PMOfficial company reply
If you haven't sent our support team a message via our Help Center yet, that will be the best route to go. After you fill out the form, you'll be provided with a tracking number so you can monitor the activity on your issue. To do so, please copy/paste the following link into another window: https://help.linkedin.com/app/ask/path/
LinkedInHelp 2/21/14 10:08AM
This has been the worst customer service ever. They take forever solving simple issues. I am a veteran supposed to have 1 year free membership and customer service cannot solve the issue. I cannot post comment to any of the groups I am a member.Anonymous 2/15/14 11:14AMOfficial company reply
We apologize the frustration you've been experiencing. We definitely want to make sure you get access to the free subscription because of your veteran status. If you are still having issues with that, please contact us here: https://help.linkedin.com/app/ask/path/
As far as the group moderation is concerned, that action is implemented by the Group Owner/Moderator. If you would like to be taken off the restriction, you can message those individuals directly and they can make the change for you. Thanks for being a LinkedIn member.
LinkedInHelp 2/21/14 10:10AM
Horrible customer service. You receive no answers just the run around. The service people no very little. They send rhetorical, pre-packaged, prepared statements to users asking for help.acrossthebridge 2/9/14 9:17AMOfficial company reply
Do you have a ticket number we can reference in regards to this complaint? We want to apologize for the experience you had and would definitely like to look into it further so we can see what we can improve on in future correspondences.
Would you please send us a message with this information if you have the opportunity? You can send it here: https://help.linkedin.com/app/ask/path/
Thank you for your time and we apologize for the frustration this has caused!
LinkedInHelp 2/11/14 1:04PM
Nothing on the LinkedIn page works: I cannot edit or add to my profile, and when I tried to use the phone number and instructions provided on this website for help, those did not work either. I am becoming very frustrated.Anonymous 2/5/14 3:54PMOfficial company reply
We're sorry that you are having issues. At this time, we do not provide phone support but can still definitely assist you via our Help Center. Please use the attached link to send a screenshot of what you see when you edit or add to your profile.
After we receive it, we will follow up with you shortly! Thanks!
LinkedInHelp 2/11/14 1:02PM
I can not login into my Linkedin account using my yahoo email account. Today it suddenly stopped working. Anyone who can help please contact me
George Henry Eric Meyer IIIAnonymous 1/29/14 3:04PMOfficial company reply
Hi George! We are more than happy to help you. Can you contact us directly if you're still having issues with your profile? At this time we don't see any open tickets for you. You can create a ticket here: https://help.linkedin.com/app/ask/path/ Thank you!
LinkedInHelp 2/4/14 9:31AM
Linkedin does not have the capacity or competence to deal with abuse on the discussion forums. The flagging of inappropriate mail is just ignored. When one uses the abuse email all one receives is acknowledgement of receipt and the promise that they will get in touch shortly. What bollocks. I personally am the target of slanderous mail by a person displaying psychotic behaviors and despite my numerous updates to Linkedin, there has been absolutely no reply. In the meanwhile the devious minded individual is allowed to continue posting defamatory and unfounded allegations freely, while doing this under as a pseudonym. I cannot believe that Linkedin is prepared to support this nasty and vindictive slander but looking at the poor ranking they have on this site I am starting to get a better idea of their level of dubious moral values.Ed 1/29/14 3:07AMOfficial company reply
We certainly appreciate the frustration you have experienced. LinkedIn provides the platform for group creation however we do not vet or moderate content. You will need to communicate to the group owner regarding their choice of actions.
LinkedIn does not monitor, filter, or remove content from our site that is user generated unless it concerns threats of physical harm, pornographic material, and/or abusive profanity. If the content meets this criteria, please send us a screenshot of the content on our site. You can send it here: https://help.linkedin.com/app/ask/path/ Thank you!!
LinkedInHelp 2/4/14 9:24AM
I would never use Linkedln as I know you lie. Four times I have received an email from saying a person had sent me an invitation to respond to THEIR email to join Linkedlin, and that person had NOT sent the email.
Take me off your list. NOW.Anonymous 1/27/14 7:15AMOfficial company reply
We're sorry this has happened to you. If you'd like to be added to our Do Not Contact list, we can definitely add your email so you are no longer bothered by those invitations. Please contact us here: https://help.linkedin.com/app/ask/path/ so we can get that taken care of for you. Thanks.
LinkedInHelp 1/31/14 4:31PM
Hi I Am Jasmine Clark, I am not able to access my linkedin account, and I would like to upgrade my login, I will give my boss credit card information,I called your number but not able to reach, email me -Jasmine Clark 1/25/14 10:21AMOfficial company reply
Hi Jasmine. After searching for your name in our system, it looks like you were able to get in touch with our team. Should you have any other questions, please don't hesitate to reach out to us at the link below.
LinkedInHelp 1/31/14 4:29PM
Received email offer for free 30-day trial of Premium service. Was required to enter Credit Card info and then could not see where to place discount code. Used live-chat and was told initial period would not be charged and that live-chat operator would stop automatic charges.
Three months of a $49.95 have appeared on my credit card. Phone number at LinkedIN does not have an option for a live operator.
No relief through email exchange with LinkedIn. VERY poor customer service and a system designed to steal customer money by not returning confiscated funds.tenderness 1/22/14 4:42PMOfficial company reply
We are so sorry to hear that this happened to you. That is definitely not the experience we want to provide for our free trials. We typically do not offer the ability to stop automatic charges internally before a subscription starts. However, if you had a chat with us you should be able to pull up the support history in the Help Center and locate the conversation. If you could forward that to us, we would be happy to make it right. Please send it here: https://help.linkedin.com/app/ask/path/
Thank you and again, we're very sorry for the experience you had with us.
LinkedInHelp 1/31/14 4:10PM
To Whom It May Concern At Linkdin.
Please Help Me Correct Your Error Concerning Your Posting On My Notifications On Which You Have Erroneously Stated That I Am The Managing Director Of Sonarwa Life Assurance Company Ltd.
I Was Managing Director Of Sonarwa Insurance Company Ltd Between October 15th 2011 And October 18th 2012. Please Treat As Urgent As This Is Erroneous, Misleading And Embarrassing To Say The Least.
Please Treat As Urgent
Macdonald James ObiAnonymous 1/20/14 6:48AMOfficial company reply
We'd love to help you get this information updated so it reads correctly. Can you please send us a message here so we can locate your profile and help you get this edited?
Thanks for taking the time to reach out.
LinkedInHelp 1/31/14 4:04PM
This sucks. No person to talk with. I cannot use my yahoo e-mail address and do not have access to my account. How do you want me to contact customer service?Anonymous 1/13/14 11:46AMOfficial company reply
Hello! We're sorry you're having problems getting access to your account. Can you contact us using the link below so we can see if there's something more we can do to assist you?
LinkedInHelp 1/31/14 4:02PM
This is a farse! I have been trying to contact Linkedin for days. You are causing me a great deal of stress. Call me at 62 I want to talk to a representitive in person. RayAnonymous 12/9/13 7:13PMOfficial company reply
Hi Ray. We are happy to help you with whatever situation you are having.
Can you please contact us through the Help Center so we can look up your account and troubleshoot you with whatever issue you are having?
Thanks! We look forward to helping you soon!
LinkedInHelp 12/17/13 12:31PM
I cant seem to speak to a live person!! linkedin took $191 dollars from my checking unauthorized! andNow!!!! I cant talk to stinkin soul...just a stupid recording telling me they are in cali.....ticked off!!!Bad form guys!! Especially since I am in Maryland or I would walk in...Anonymous 12/5/13 4:43PMOfficial company reply
Hello. We're sorry this happened to you.
We don't provide phone support at this time, but if you haven't found our Help Center yet, please contact us so we can assist you further! https://help.linkedin.com/app/ask/path/
LinkedInHelp 12/17/13 12:18PM
I've been restricted from using LinkedIn twice now - both times for sharing informative articles with no business connection and no advertising.
Unfortunately people seems to feel inclined to report messages as spam when they see links to webpages... My advise, never include a hyperlink in a comment on an article, or on the comment of another person.
It shouldn't be this way really, but their support seems slow for a non-paying member, so I guess their resource is low..................I've written to them several times pleading with them to be more understanding that people aren't always in the right when they hit the spam button.............as a matter of fact, Forbes Magazine have called out my articles as 'intereting', 'informative' and 'well thought out' and I've had personal thank you's... and almost 600 likes.
Linkedin's conduct is wrong but I doubt it'll change - look around the web and there's reams of people complaining of the same happening to them!Simon 12/4/13 4:42PMOfficial company reply
Thanks for reaching out here with the feedback on this. We're sorry that members have deemed this information as spam because it had a link to your webpage.
We will make sure and forward this along as feedback for ways we can improve the functionality and interaction between members on our site.
LinkedInHelp 12/16/13 12:13PM
I'm registered but I don't use Linkedln at all because I can't wait 15 or more minutes to log in. Even the website Linkedln.com takes *forever*. Can you explain to me why this is so?Anonymous 11/20/13 7:20PMOfficial company reply
Thanks for reaching out about this. We're sorry that you are having issues accessing the site. It would be helpful for us to know if you have this same problem if you try to access the site from another location (work vs home) or if you have the same issues when using an alternate browser.
If you are still having problems, can you reach out to our support team so we can troubleshoot this for you? You can reach us here: https://help.linkedin.com/app/ask/path/
We're happy to help! Thanks!
LinkedInHelp 12/4/13 11:29AM
I need help with moving my prior LinkedIn page to connect with me since I changed employers (aka work email accounts). Can someone please callme to help me fix this firstname.lastname@example.org 11/20/13 3:56PMOfficial company reply
Hello! Thanks for reaching out about this. Unfortunately, we don't have the information we need to reach you. Can you please create a ticket with our Support team so we can assist you? You can do so by sending us a message here: https://help.linkedin.com/app/ask/path/
LinkedInHelp 12/4/13 10:55AM
My ticket is about a known issue that has not been fixed for over a year. When I contact customer support, they tell me it's only affecting a small number of accounts, so it won't be fixed soon. The problem really affects my business usage. LinkedIn's handling of this matter has been SUPER unprofessional and unbecoming of a large entity.racingcircular 11/15/13 5:48AMOfficial company reply
Thanks for taking the time to comment about this. We definitely understand your frustration and don't want you to feel like we are downplaying the issue. With only a certain number of resources, we are forced to prioritize our fixes and hope to get ones such as yours resolved as soon as possible.
We're sorry there isn't more we can do at this time, but please know that as long as you've been in touch with Customer Support in the past, as soon as a fix is put into place, you will be notified via your ticket. Thanks for your continued patience with this.
LinkedInHelp 12/4/13 10:22AM
Does anyone know what number to call to speak to a represenative?..The number on the website just asks for an extension, which I dont have, and does not allow you to talk to an operator.Anonymous 11/13/13 10:56AMOfficial company reply
Hello! At this time, we do not provide phone support for Customer Service issues. However, you can access helpful links immediately via the Help Center and Community Forums. If you'd like to reach out to a member of the Support team, you can fill out the following form and we'll get back to you as soon as we can!
LinkedInHelp 12/4/13 10:17AM
Horrendous - robbed my company with misleading refund policyAnonymous 10/29/13 6:44AMOfficial company reply
We're sorry to hear that this happened to you. If you haven't reached out to our support team yet about the situation you faced, please do so. If there's a way we can clear up this situation, we'd like to. You can contact us by sending us a message here: https://help.linkedin.com/app/ask/path/
Our intention is not to be misleading with our Terms of Service, and we really would like to discuss this with you if possible. Thanks.
LinkedInHelp 11/1/13 3:14PM
I signed up last night for what I thought was 1 month of service that would automatically renew unless I physically opted out or cancelled service.
This morning I found an email Linkedin had sent with a $500+ charge to my credit card..!
I practically hit the ceiling when I saw that and tried in vain to contact them. It was extra infuriating to realize that they have sequestered themselves from any direct contact with the public and that my only recourse would be via messaging. I called my credit card company to alert them of the fraudulent charge.
It turns out that while reading through the service agreement, [the agreement that is pre-rigged to bait people into more service than what they think they have bargained for], I FAILED to see the fine print check box that defuses their "sucker trap" that for a full year. This is such a wormy, underhanded tactic that made this company and me enemies for life. I will do everything I can to warn others of this outfit and see to it that they get black listed from a the professional organizations and clubs that I belong to.popeyethesailor 10/25/13 4:02PMOfficial company reply
Hello. I'm so sorry to hear this happened to you. We try really hard to make it clear how our monthly trial works - and it appears that you understood the portion that most don't. (The auto renewal after the first month if you don't opt to cancel.) That being said, our team is happy to refund the whole charge (and can gladly give you the free trial again if you'd still like to try it.) I'm assuming that by now you've received a reply from our support team with this information. If that is not the case, please don't hesitate to contact us directly so we can assist you. https://help.linkedin.com/app/ask/path/ Again, we're very sorry for the inconvenience.
LinkedInHelp 10/28/13 2:23PM
My complaint is probably redundant.
Tons of people can't cancel their membership to that site. The "unsubscribe" function isn't working at all.
I assume that this site is promoting it huge number of members to sell their "???" services. But! Many of us just can't delete our useless accounts.Pierre L 9/28/13 4:10AMOfficial company reply
First, thanks for taking the time to reach out about this. If it bothers you, then we want to know. Have you contacted us? I'm assuming you are referring to invitations you are receiving from other member's asking you to join. This happens when they input your email address as someone they want to connect to. If you don't want any emails from us at all, we can get your email added to our DNC list. Just send us a message here: https://help.linkedin.com/app/ask/path/
LinkedInHelp 10/3/13 1:07PM
i want to close my account and they have restricted so i cant close it .
i emailed them loads of time without any answer.erik987 9/19/13 9:12AMOfficial company reply
Can you make sure and use the link listed below to ensure we are receiving your email cancellation? We're happy to assist you with that since you can't log in and do it on your own. Here is the link. https://help.linkedin.com/app/ask/path/ You'll receive a confirmation email with a ticket number so you know we received it.
LinkedInHelp 9/23/13 10:33AM
1 - 25 out of 554
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Hi, I want to launch a complain against one of the connection, who keep bothering me on every post. When I asked him to stop doing so. He sent me a private message which is a proof of his abusive, harassing, and discriminating language. I want to show his message to linkedin authorities and want to ensure he is banned. First he begged me to find him job and when I told him I m HR Officer at software house (consulting and outsourcing services) it is not job consultancy services. He has attacked on my personal character. Use highly disgusting and unethical sentences I want a serious action against this person.N.Z 8/27/13 1:00AMOfficial company reply
Thanks for reaching out about this. We're sorry that you're having a bad experience with a member. Could you please contact us directly with some more information such as a screenshot of the message so we could research this further for you? The best way to contact us directly is to reach us via our Help Center at: https://help.linkedin.com/app/ask/path/ and we would be more than happy to assist!
LinkedIn Customer Support
LinkedInHelp 9/4/13 2:27PM
I signed up for the trial period (1 month) on November 28th, and today, when I went to cancel it, they had already charged my credit card.
This is what I did:
- Called my credit card company (Discover) and told them to cancel the charge. They told me they would.
- E-mailed Linkedin telling them that, if they didn't cancel the charge, my credit card company would.
- Received a reply from them less than 15 minutes after my e-mail was sent. They refunded me.
Honestly, I was very satisfied with their customer service.Anonymous 12/28/12 4:21PM
I was really worried after reading all the negative comments about LinkedIn, however, I was fortunate to have this one be a happy ending.
I canceled my Executive subscription a week before it was supposed to end. However, I was charged for the service (99.95).
When I found this out, I sent a message to the Help Center this morning. I didn't hear anything so I tried to call but hit a dead end so by the afternoon I was really upset by what I was encountering.
However, around 3:00, I received an email with a full refund, as well as my account being listed correctly on my LinkedIn page.
Despite the negative reviews, I was very satisfied with the outcome.AtlScooter 12/5/12 1:47PM
I have a different experience with them. They are quiet really helpful and friendly and I am satisfied how quick they fixed the issue.
Kudos to John of Customer Support and also to Jordan of linkedin.
You can send them an email and once you sent your request, questions or concerns you can update right away the ticket number. I did it and after a few hours they help and solved my problem.
I guess you have to write a complete info so they can address you and help you easily.JohnHelpedKristine 10/24/12 7:11AM
I was extremely impressed by the customer service experience I had when the premium membership trial had expired but yet my cancellation I had made to the subscription one week prior still resulted in charges that were reversed. I feel badly as it appears most posts on here reflect great frustration with LinkedIn.Betzka 10/9/12 1:34AM
Really really good service and very professional. When I was having trouble deleting my account the response was excellent both in quality and turn-around timeRahul 5/9/12 7:58AM
Stephanie with Linedin Customer Service LIVE ASSISTANCE is great! She is patient and VERY knowledgeable. It is 2:23 EST on May 4, 2012. Our Live Assistance ended a few minutes ago!Anonymous 5/4/12 11:26AM
I had a very good experience with a customer service representative named Eric. My Ticket #: [120501-003675]
Ticket# included in case this site is watched by management. Eric helped me revive a deleted account and save it. He was professional, intelligent and trustworthy. It is for this reason I am contemplating an upgrade.Anonymous 5/2/12 3:52PM
After reading all the negative comments here I was very worried things wouldn't work out so well with my Linkedin problem. I was pleasantly surprised.
My son had gotten bad advice and had purchased a $480 premium package when all he needed was the free service.
I wrote to Linkedin and explained the situation. They wrote back in 24 hours and agreed to cancel the charge.
Very satisfied!Anonymous 2/7/12 12:47PM
My experience with Linked IN has actually been a positive one.
I trialled their free service for a month, then emailed their customer service to cancel this, about 7 days prior to the billing date, so I would not get charged, and they have actioned my request within minutes.
Hopefully my credit card will not get charged.
So at this stage, I am very happy with linkedin.Aussie guy 12/15/11 4:36PM
I sent linked in a request to correct my subscription details from annual to monthly, I called their customer service too...and to be honest the reply was so prompt it took them less than an hour to reply and do the refund..linked in customer service is WOWAnonymous 11/23/11 11:05AM
I thought I purchased a monthly premium account, but was charged a yearly account. I called and emailed LinkedIn, got a response in less that 12 hours. They had refunded the money to my account!
Perhaps they are getting better!
I was pleased with my experience!!sv567 10/21/11 6:52AM
Had a pleasant experience today trying to cancel Business Plus account. Left a message on the phone number but no one has responded yet. Went to the Help Center link, clicked on the Manage Account Settings link, clicked on the Contact us tab and sent a form email asking to cancel Premium Account. Got an email confirmation immediately, and then a mail from customer service in 30 minutes indicating that i will revert back to Basic Account upon expiry of this months subscription date.rav 9/2/11 2:02PM
While I was not impressed with their online customer support, I was thrilled when their phone support did not keep me waiting and had my answer in seconds.Anonymous 3/7/11 3:55PM
I just got off the phone with Jennifer in Customer Service who was GREAT! She helped me in two seconds flat and was super cool! I called the Customer service number and then dialed one when the recording started and then zero for an operator and said I needed "emergency customer service"!LisaSea 2/9/11 3:34PM
I had an upgraded account (paid by employer) that was automatically renewed by charging my personal credit card. ($250) i only noticed after I received my CC statement a month later. I read online that LinkedIn does not allow pro-rated cancellations, but I sent them a mail to ask for a cancellation/refund and received a confirmation of cancellation/refund the next business day.
In my case, I am quite satisfied with the email-only support, which is fortunate as I am a big fan of LinkedIn. I was worried that they wouldn't refund knowing that their stated policy was no refunds and that I really didn't have a choice since I likely wouldn't stop using the free service.madfixr 2/7/11 9:41AM
At first, like many others I called customer service and got that dreaded recording but after reviewing one of the positive comments, I called customer service and requested to speak to a live person to help me rectify my issue.
The original problem was part a coworker of mine and part mistake by LinkedIn customer service.
The end result was the rep promptly fixing the problem while I was on the phone and now everything is great! Disaster averted!!!World Traveler 9/27/10 1:07PM
Just dialed 650-687-3600 pressed 1 - got the voicemail. Redialed and pressed 0 asking to be put through to customer service but a real person and not a voicemail. Spoke to Stephanie she was lovely and immediately resolved the issue of my account being restricted.RJ 9/24/10 10:27AM
though 650-687-3600 is not an a official help line. i called, pressed 0, asked for customer support. was connected to a very helpful person who looked up my account, saw it was restricted, tried to fix it, escalated the issue, and within 24 hrs my problem was resolved. A+ customer service.Camper 9/2/10 4:35PM
Just called and had great Customer Service. They picked up on the 2nd ring and were very helpful. The issue I had was that that they put me in a Beta test that restricted my view of profiles without notifying me. I could not figure out why this was happening. Emailing the problem was a joke because they don't tell you when they will get back with you. I am a premium member and she said that normally takes 24 hours. I would just call next time.Anonymous 7/21/10 9:24AM
David Sonne. Los Angeles
Believe it or not... I just called 650.687.3600 (the customer service number listed for LINKEDIN) and the phone was answered after three rings. I asked for customer service and was immediately connected with a young lady at their office in Nebraska. As I was explaining my problem to her she interrupted me and told me that she had corrected the situation while I was speaking. I then asked her why my inbox indicated a message and when I clicked on the inbox it was empty. Her response was that it is a bug and they are correcting that problem. So give it a try. Good LuckAnonymous 7/12/10 1:58PM
Having made a previous tirade (born of sheer frustration) against Customer Services, I am delighted to have finally received a solution to my connectivity problems.
They do get back after all, and what is more the advice worked and I am now a satisfied customerAnonymous 4/12/10 8:35AM
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