LinkedIn Customer Service Complaints - page 3

Zero customer service. You are at their mercy.

Worst web based company customer service of any on the web!!!

Just like "military intelligence", the words "Customer service" is a true oxymoron at Linkedin. Linkedin was purchased several years ago by Microsoft, so this is their fault.

They have no phone numbers for customer service. No one to call for issues with accounts, billing, or with their platform. Help tickets are apparently all routed overseas, and assigned to people who either don't understand English, or who don't bother to read your messages. As a result, you will receive messages that there is no problem, then saying the problem has been fixed (when it has not), then asking for info you previously provided or provided many many times before (indicating that your case has been dumped on someone new), and finally ones suggesting you try some secret process (e.g., highlight some field in their site and click on a pencil icon to display a hidden menus), etc.

Given that they have no phone numbers or online chat function (huh, it's 2020 Microsoft, Linkedin claims to generate billion in revenues annually, process means you get a suggestion, try and find it does not work, then e mail them, then wait days for them to reply. Thus, a simple problem can drag out for months, wasting enormous amounts of YOUR time till you finally just give up!

Linkedin claims that they generate billions in revenue annually. Ironically, this include selling training in CUSTOMER SERVICE!!! Perhaps they should read their own sales materials:

"Businesses across the United States lose $62 billion every year due to POOR CUSTOMER SERVICE. It doesn't matter how innovative the product is or how large the market opportunity is. Failing to meet customer service expectations is the QUICKEST WAY to negate any advantages a company has. Talent development leaders can have a significant impact on business success by solving this

Linked customer service appears is worse I have ever experienced. Even wors than cable TV companies. It is clearly routed to India or the Philippines, and staffed by people clearly bother to try to understand what the issues are, take weeks to do anything, then send messages that issues have been resolved (which are lies, as they never test their solutions), and then they start asking basic questions that were already explained many times before.

They obviously do not care about anyone. Not even their new CEO has a phone number to reach for help or complaints with their horrible customer service. They are representative of how American companies are failing us.

LinkedIn closed down my account because I hadn't used it in a while (while I was employed) and then decided to use it to secure employment. I reciprocated people's liking of my skills every few days, and then found out my account had been deactivated.

I was given a "free-month" of Premium and didn't even give my CC info. I had given it years ago when I had tried Premium in the past. I was contacted by a LinkedIn representative offering me a free month of premium (no mention of a trial). Nothing was mentioned regarding billing or anything else. I assumed it was to tease me with premium services.

Regardless, when the month ended I was charged for a month of premium (which is a lot!) through the Apple store of all things. Then when I called to cancel and request a refund I was told they couldn't even do that! I had to spend hours talking to Apple just to cancel the subscription... forget about getting my money back.

This is some shady, black-hat tactics. I really liked LinkedIn before this, but after this I'll be using other tools and telling everyone this story.

Beware the scammers at LinkedIn.

Linkedin has been charging my account for 10 months and I can't get it to stop. I'm so sick of trying to contact them, I'm contacting the Kansas Attorney General

Got an invitation to join LinkedIn, figured I'd give it a shot. Accepted the invitation, joined, just looked around a bit (without even messaging or connecting with anyone yet), then tried logging back in a week later and found my account's been restricted. Definitely not handing out my ID to a social network, which seems like the only recourse, so overall it ended up being a short and ultimately unpleasant experience.

I got mail regarding Linked in payment. I was shocked, I didn't started even free trail, But in account it is showing started one month back.

Beware of LinkedIn free trial for Premium Services. They will keep on charging your credit card even after you cancel

Absolutely terrible almost non-existent customer service.

Basically its a completely one way contract with them and they will use your data, take your money (Yes I've got an expensive paid subscription) and not give you any customer service when their BOTs screw up your account.

We are going to have to get some government or industry regulation of these major tech companies that abuse their power.

why is it so difficult to get technical support from LinedIn? Especially when you are a paying for Employer Services. This telephone number only provides a street address..NO SERVICE..
I am having technical issues with posting jobs, and not sure how to retrieve...need some help..

They banned me from the platform for not using my full name. They told me since they already sent me an email and I didn't fix it in time, they won't allow me to fix it now and thus I'll remain permanently banned just because I had a short version of my name.

Linked In charges your card without authorization and they refuse to offer a refund. Beware of linked in

I was permanently banned from LinkedIn after 8 years as an 'All Star User' for making 5 new contacts per week. I was accused if using automated software or scalpers on the site, of which I did neither. Obviously, if you are TOO SUCCESSFUL in adding contacts on LinkedIn without paying for their Premium LinkedIn sales revenue generation tool, you will be permanently banned. They have no telephone support line.....really??? And every week I got hit with fake spam from India or Russia. And they promote and sell the ability to scrape their web site for data for a profit. I guess Facebook is not the only social media giant which will be hauled before Congress to address their faulty system and corrupt revenue generation tactics.

Had used my account for the last 10 years, had business deals with connection +13k, because of their very poor abusive customer service they blocked my account.

Who the hell are they? Stealing my data, and my business... it costs me now millions of US. Dollars. They blacklisted me email and cannot reach them in any alive way!

I do now know what to do... But somebody has to sue them, so they know that it is not fair to provide a poor customer support who are real haters!

Let me start by saying that I think LinkedIn is an amazing tool! I have absolutely nothing but very positive things to say about it. However, I am frustrated and angry because I signed up for a 30-day trial of Premiere, and canceled within the week because I didn't want to spend the extra money for it. I cancelled again several days later just to be sure -- and when I got my credit card bill, a month's charge $59.95) was on it! I have emailed customer service, asked for assistance, told my story -- I have gotten not one response. The irony is that LinkedIn knew I had cancelled because it soon started sending me teasers about what I was missing because I wasn't with Premiere any more. I am disappointed by the nonhandling of this issue. My bank is now trying to get the refund for me but it is having trouble, too!

Why Is It That You Cant Reach Customer Service For Linkedin? They Take Your Money When You Dont Want To Auto Renew And Its Trying To Reach Them To Get It Back. They Send You Adds Constantly To Try Their Look Whos Looking At Your Profile And Than When You Sign Up Its From Months Prior. I Want My Money Back You Thieves!!!! Give Me A Number To Reach You!!

I have been trying to call customer service, when you press 1 it gives an address You cannot get a person I have received several messages that some one has tried to get in my LinkedIn acct. which I have been trying to delete. It is an old acct and I no longer have the password and want to delete all info including my Denali.

Horrible experience, same robotic answer on each email "Our records show that we have notified you about the permanent restriction on the account. As stated in our previous notification, we are unable to lift the restriction due to violations of our User Agreement."

Permanently banned me and are extremely unhelpful in resolving the issue or providing any evidence as to why my account has been "permanently restricted"...

LinkedIn Corporation

Horrible experience. You cannot reach a human being. no phone number, no chat service I received an email from a "LinkedIn Expert" who directed me to a forum of BS answers by other "LinkedIn Experts" OY VEY.... Who has time for this crap? a "LinkedIn Expert" is likely your only answer and a link to a forum full of other "experts" God forbid they actually manage customer service by taking care of customers. WASTE OF TIME.

Account blocked and sufficient explanation not given. After my first email in which I was very unbelieving how this happened, they sent another one saying it was permanently shut down. Worst customer service. EVER.

There is no way to call anyone live at this company. I would think twice about putting my career information into a company that is so inaccessible. I have been trying to close an account for over 2 years. I can't verify my identity due to an old email and phone so there the account sits with misinformation. From what I have found on Google, I'm fairly sure the company is aware that they are miserable to contact and hasn't made any improvements in this area.

Good luck!