Lufthansa Customer Service Complaints - page 3

Lufthansas customer service is appalling, however their customer relations is better. Contact number speak to Stacey Leatherborough. You will need to persistent in getting through as they initially claim to represent Bosch.(yes the washing machine company)

Lufthansa customer service is appalling. They provide an Internet form to register a complaint, acknowledge receipt of it but then ignore it. They treat customers with complete contempt by failing to reply (I am still waiting 7 weeks later and they are not even replying to the CAA (who have waited another 3 weeks on my behalf so far). They offer no means of chasing a complaint by phone. They appear to be just cynically hoping the consumer will give up.

Can you please improve your services in all means. Completely dissatisfied. only 23 Kg's allowed to checkin, no headsets, no proper driving....Boarding pass with wrong details...lots and lots of issues. why your contact details - phone number is not displayed in any of your sites? atrocious

we were flying out of budapest on Tuesday and the cabin crew when on strike. we had to wait 6 hours in line to be re-booked and we had to wind up rebooking our flight home. they did not give us a hotel nor transportation for the night. that is not the nor. if a airline cancels flights and it has nothing to do with mother nature it is the airlines responsibility to take care of the passengers. when i spoke to the manager he was rude and a straight up jerk! i winded up helping an older couple with the rebooking of there flight and also book them a hotel room.

Hello there, I am Sushma Thapa and i have some issues about your airlines that I want to share with you. On 14th of August,2012, I had flight from Mumbai International Airport in India.My ticket was done from United Airlines and there it was operated by Lufthansa.So at the check-in counter 3 hours before the flight's timing,they told me that there was some problems with my ticket's information and asked me to talk to United Airlines. I was shocked and worried too because I had no idea how to handle all those and they didn't even care to help me with that. I was very sad because i was alone and new to that place.They just gave me the United Airlines' number and left me like that.I felt so bad at that time and didn't expect from the airlines. I wasn't treated well and at last i had to suffer. I had to run here and there trying to figure out what to do and it took half of my time and then i had to buy calling card worth Rs.500(Indian currency) to make call in United States and it took 3hours to fix the problem. By that time,my flight was gone and they gave me ticket for the next day which cost me another $940. I couldn't do anything at that moment because i needed the ticket and had to get here for the college. I am an international student without any job and am really poor. I am struggling here each day to survive. I hope you understand what I mean. If at that time, any one of the people from your airlines had helped me then I wouldn't have to spend my money just like that. That was my pocket money and i still feel bad about it. Please try to look it through my point of view and i hope you will understand how i am going through. I will be waiting for the answer from you. Send me an email in the address below.I will not do the ratings now because it wont be good enough for the airlines. I will wait until my issues has been resolved and get your respond. Then i will do the ratings.



Thank You

Lufthansa and Brussels Airlines and two of the worst for customer service. The pretense of being helpful is just a show with no depth of really caring for our comfort. Same remarks for the Miles and More customer help.

Yet again another expensive call to some useless LH customer service call centre - which, by the line quality and accent of the so-called customer service representative, was thousands of miles from the UK.

There used to be a UK number and they were always helpful. However now they are off-shore and totally useless.

Come on, LH - let's have things back to your previous high standards.

I booked my flight to Capri Italy with Star Alliance and it couldn't have been a worse decision. This was a flight booked for my honeymoon and unfortunately the marriage ended in divorce before we could even go. In the settlement, the tickets were to go to me. As much as I understand there are rules out there for refunds and booking...etc, this is unforeseen and Lufthansa, after 5 attempts, refuses to do anything at all to help me. They will not change the name on the other ticket to me, they will not do anything about the $250 rebooking fee (even though I'm willing to pay it out of my credit, they want cash on top of my $3000 credit) and even after escalated to multiple levels of customer service, they refuse to accept my divorce settlement as any type of situation that regards doing anything other offering me a refund on the tax of $197, this would be in exchange for the $3000 airline tickets I've purchased. This in itself is even ridiculous considering that when booking the flight the fees and taxes were almost half of the total fare price. It's interesting that the number equates to less than 10% now. I understand there are all types of procedures out there but what happened to customer service? What happened to the fact that we have all paid money to do business and are actual customers of this airline and we are at their mercy? I've had my fights with cell phone companies, manufacturers...etc and they all have policies but at the end of the day, it came down to what the right thing to do for me as a customer was, and they did it. This company should be fined in court for their fraudulent claims around being customer-centric. I couldn't find that to be further from the truth and I hope that my review, along with the several other negative reviews out there, help some consumers make a choice to fly with a more reputable company.

I wrote to Lufthansa again, listing ALL the Feedback complaint Numbers they give me when I write a complaint... and ONCE MORE I receive an automatic reply with a NEW number and saying "Since we are facing very high volumes of enquiries at the moment, we would be grateful if you could refrain from sending another e-mail regarding the same matter. Thank you."
LUFTHANSA must think that I am dumb! Nice customer policy!

On May 26th I took my time to write a letter of 5 pages describing my ordeals during a tripo to UK and back through Palma de Mallorca to Argentina. I even had to spend extra money which Lufthansa's personnel in Frankfurt airport told me I would have it refunded... I sent the letter via fax to Argentina's offices and to Germany's offices.. today, July 29th (2 months later) I haven't had a reply. I had never imagined that LUFTHANSA would have acted in this way!

We joined Miles & More to build up frequent flyer miles and to also be allowed to check in 2 bags on our flight per ticket. Their web site states that frequent travelers can check in 2 bags in economy. When we are at the check in counter, we are told that frequent flyer is not the same as frequent traveller. Frequent traveller means a Silver card. No where on their web site does it say silver card. Any reasonable intelligent person would equate frequent traveller with frequent flyer. We ended up paying 300.00 for 3 extra bags. What a rip-off. Who goes on a 3 week trip with 1 bag unless you are a trekker. No wonder the German economy is so strong if they can convince themselves that 100.00 fee per bag is reasonable. Won't be flying Lufthansa anytime soon or vacationing in Germany. I can't imagine what outrageous fees await anyone vacationing in Germany. We have to pay on the way back as well.

I was thinking Lufthansa is the best but is not like that.I have to waste 2 tickets because they say i can't change the flying date or get a part of the money back. Remember you pay tickets to fly with lufthansa and you end up flying with other company so anfar for the prices they have.

Lufthansa's service and efficiency are on a par with some third world countries. I escorted an 85-year old priest to Heathrow this morning, en route to Munich. He had booked a wheelchair. The check-in staff at two locations at the airport were uncaring and unhelpful. Lazy too. We then took 45 minutes, wandering around the terminal, to find a wheelchair. Finally we were helped by an employee of another airline (British Airways). And this was for an elderly passenger with special needs, travelling Business Class!

We had a flight from Munich to Chicago on 5-15-12 Flight #432/UA8834. It was the worse flight I ever had. The plane rushed us to board and we sat for 45 minutes with out moving. Children were screaming and kicking the seats and crying while their parents fell asleep. I think children should all be in one area of the plane. We were supposed to land at 7:30PM and we did not land until 9:10PM. The plane was circling all over Michigan, Wisconsin and Illinois without any explanation what so ever. I tried to ask a flight attendant and he ignored me. He acted like he could not hear us. Again the children were screaming. Was it bad weather or no room on the ground. It would have been courteous to give us an explanation after a nine hour flight. No I am not satisfied. Also the food was horrible.

I am currently standing in line at Charles de Gaul Airport and have been standing here for over one hour to drop off my luggage. Yes I have checked in, Yes I have my boarding pass. I just need to drop off my luggage. There is definitely a breakdown in the fabled German efficiency and there are about 200 irate passengers standing here fuming. Help PLEASE!!! This is terrible! Someone from upper management needs to come down here and fix this problem immediately. The line to drop off luggage is going to take longer than the flight. HELP HELP HELP HELP HELP!!!!!!! 1 hour 15 minutes and counting!!!

Nearly two years ago we travelled with these guys, they lost our bags. We tried to contact them every day for a week trying to locate the bags spent the whole time on call waiting, didnt get to speak to a single person. Wrote multiple emails to them and still haven't heard from them to this day. Very poor service

Star Alliance (Lufthansa and UA) ruined my Honeymoon. I flew (and was issued boarding passes up to NJ) UA from BTR to Houston To Jersey. At Jersey i was told that Lufthansa would give me a boarding pass. NOPE. Our flight from NJ to Rome was missed because of idiots at Lufthansa/UA/Orbitz.

I had to buy 2 one way tickets from NJ to Rome so our honeymoon wouldn't be completed ruined. Thanks Star Alliance and Orbitz!

Lufthansa mispelled the name of my parents. I clearly stated every letter in the last name. Now they want 200 dollars to correct their mistake. Oh My God! I am actually being extorted by a renown airline. Why do I have to pay 200 dollars, because they mispelled my parents' names? This is absolutely amazing.

My husband lost his baggage from West Palm Beach Florida to Riyadh, Saudi Arabia on Thursday, Feb 14, 2012. And nobody has an answer!

I have a flight from San Francisco to Basel with a lay over in Munich for 50 minutes. You will not issue me a boarding pass for the connection in Munich at departure in SFO. How do I get through security to my next gate as that is necessary without a boarding pass? The connection is listed as LH with your partner Augsburg Airways. No one at Lufthansa can seem to help me or care.

Just flew last Friday 25th NOV 2011 from Frankfurt am main to Chicago's Ohara...Eventhough the middle seat was changed to an aisle seat it was very painful! Not nearly enough room with the seat ahead for leg room and then the person put their seat all the way back (which they have every right to do).

Since I was on a paid Company ticket (not Lufthansa) I didn't have a choice, BUT in the future I will make every effort to NOT ride Lufthansa again!!!

By the way, I had another flight last year with a middle 'torture' seat....simply miserable...there was even a Audio'bundle' under the seat so that I could not streach my legs out at all...Most painful for my 6'2" frame.

I had very unpleasant experience flinging with Lufthansa flying from BRU-MUN-SOF on 30/10/2011. My small suitcase was collected at the BRU airport without any explanation (for sure its size&weight were within the limits for hand luggage and the plane was almost empty). I had to track the luggage by myself asking questions during the flight BRU-MUN and before boarding the flight MUN-SOF. Finally I received my “hand” luggage at SOF airport with very DAMAGED handle. Nobody at the Lufthansa counters to claim the damage … I’ve sent compliant FB-ID 21432201 using the Lufthansa web site, but two weeks later I haven’t received any reply … On top of that my return flight had 2 hours delay and I couldn’t say that this was by accident – the same happened to friends flying SOF-BRU on 10/11/2011...

Lufthansa expected me to fly into flooded bangkok during their recent emergency and would not give a refund.

i had a horrendous flight on a recent Lufthansa flight from Paris to Denver. The seats were jammed together row by row so that it was difficult to move. When the large man in front of me put his seat as far back as he possibly could for the entire 9-hour flight, I could barely move let alone remove myself from the window seat to use the bathroom!
My feet were swollen for hours after landing.

I wonder if Lufthansa will leave this comment on air?

The destiny took me to fly on the most horrible airlines on earth. In the front of airport ticket counter in Saudi Arabia, the Lufthansa representatives was unbelievably rude. he asked me to pay $400 for extra bags! he asked me, in a very disrespectful way, that i have to remove my bags if i didn't like to pay this fee. He was so rude, a disgusting, filthy, ugly dog.
on Frankfurt airport, you will face the most raciest disgusting people on earth. if you are not white or German, be prepare for a complete security check , with
those Germans who are the most ugly, disgusting, filthy, stupid people on our universe. I hope that they will be treated so disrespectfully when ever they go, those raciest weak garbage animal.