Malaysia Airlines Customer Service Complaints - page 4

Booked 2 return flights with MLS for 8 people from Phuket to KL then onto Langkawi. Timing of the flights were important as we had return ferry crossings from Langkawi to/from Koh Lipe.
4 days before departure received text message adviking KM to Langkawi flight had been re timed by 10 mins.cancelled.No pro let. Didn't affect our connection. On day of travel turned up at Phuket airport at 3.30 am for 5.45 am flight only to find flight had been cancelled! No pre notificationbefore hand by text or e mail. Advised no one available from MLA to speak with until 8.30 am!
Went to MLA office which had a light on on and banged on door for 5 mins. Suprise an MLA staff member was there. Spent 30 mins expressing our concerns after being advised the flight was cancelled for commercial reasons (subsequently found out this was because there was only 9 people booked on the flight) They suggested we get an Air Asia flight to KL at our cost and they would arrange flight to Langkawi. As we were travelling for a 2 night stay in Koh Lipe this did not work for us as we would miss the ferry connection from Langkawi as only one per day. So decided not to travel as didn't trust them for return journey. Complained to MLA Customer Services but have now hit a brick wall. Totally unresponsive. Still ongoing. Will provide update.

totally disgusted with the treatment i recieved after Malaysia Airlines changed my flight without telling me and then refused to compensate me for the connecting flight i missed. terrible company, would not reccomend.

i tried to contact MAS to book a seat for flight I had booked on 28 Nov 2015

I need to book a seat coz im travel with my 2 kids.

please call me back

fedelia gudin

I hold a confirmed booking from Singspore to Kuching on Saturday 28 Nov. If i want to change to 27,Friday by the same flight timimg,, what is my. financial implication. Please advise.TQ.My booking reference

Dear Sir,

My wife and I flew MH 004 from KUL - LHR in 20.11.15. We checked in our luggage at the KL Sentral KLIA express baggage drop off counter as early as 7.30am and proceeded to take the train to KLIA before boarding our flight to London at 10.10am. We arrived at Heathrow, London at 4.20am to find that ALL 3 of our luggages did not arrive with us but was rather scheduled to arrive the following day as the luggage arrived from KL Sentral to KLIA 28 minutes after the flight had taken off.

This is unacceptable!

I am a Type II Insulin Dependent diabetic. I carried with me enough medications to last the flight and the first night of our stay. Imagine the horror you have out me through on realizing that my luggage with medications on board have been delayed because your team was simply tardy. I work as a doctor myself and know the implications of missed insulin doses. This carelessness results in more than mere esthetic inconvenience. It is potentially life threatening:

My wife and I have both our winter jackets in our check in luggage as they were not needed in Malaysia or during the flight. We were forced to stand in the cold on the streets of London, with no available outerwear while attempting to hail a cab to get us to a store where we could purchase winter coats for ourselves. What a waste of time and money. As a result of such exposure to cold temperatures, my wife is down with the flu which has further spoilt what was meant to be a lovely anniversary celebration.

We chose Malaysian Airlines because of it's rumored hospitality and efficiency. How very wrong you have proven us to be.

Both my wife and I are on this trip to celebrate our 3rd year wedding anniversary and this ordeal has certainly out us through a lot of unpleasantness. This is not how we envisioned our celebrations.

Your negligence and cavalier disregard for the basic necessities of your customers leaves us, along with many others plagued by this mishap, utterly disappointed.

Our return flight is on December 5, 2015. I do hope that you are able to make up for what you have put us through this far so as to restore some integrity in the manner you relate to customers.

Thank you

Hi,

This is let you know that I have never suffered this level of harassment in my entire life. We boarded a flight from Langkawi to Bangalore via Kuala Lumpur.

The flight took off half an hour late at Langkawi leaving us with just one hour to get down and catch our next flight to Bangalore from Kuala Lumpur.

Quite to my disbelief, we reached Bangalore but our luggage didn't. It seems they failed to load our luggage from Kuala Lumpur.
Exactly after 24 hours they somehow managed to deliver the luggage to my house in Bangalore with more than half of damaged goods. I really don't know what they did with my luggage, quite possibly must have tossed it from the skies while flying above Bangalore.

Extremely pissed off with possibly the worst Airlines I have ever flown in.

Regards
Sounak

My uncle has flown out from Heathrow airport to Sydney, when he arrived in Sydney he was advised his luggage was left in London. He has now got his luggage 2 days later and his money in his luggage has been stolen. Please advise me on how you are going to compensate my uncle as he no money for his holiday.

Politice games of Malaysian Airlines
Malaysian airlines has become one of the worse airlines now,
I was flying from Amsterdam to Kuala Lumpur on MAS, i did pre booking on my seat 33 window and aisle, than we did pre boarding as well, than we checked still we got the seat, than we go to the gate they stopped us, the Nederlands country manager informed me your seat is damage we have to give you a other seat, Than they give me a seat in the centre.
Keep in mind my wife and my self are Frequent flyers we have both a gold card, than we argue with this dutch country manager, he said i can give you the seat but its damage, i told i will check in the plane or these seats are empty and i will claim my seat. So went in the plane and what happen other couple was sitting there, I went there ( a french ) and ask is this your original seat she said no i had orginally 39 i dont know why they ask me to transfer, i told them this was my seat and the MAS told me the seats where damage you have to change, i requested the manager as i want my orgina seat back but nobody wanted to come till i started to make noise and told the crew member i will not go to my seat till i have spoken to the manager, Nobody came till they ask me to take a seat , i said i will not till i have spoken to the manager, than they had no choice he has to come, i ask him why he cheat and tell lye's to the guest. than he kept on apologising he said they made a mistakes , i said this is how you handle gold members , i was furious they way they handle this and tell lies, I am moving now from MAS to Emirates as the food in MAS i the worse food i ever had in any airline, special the breakfast nasi lamak and pancake there is no airline in the world who has this terrible food MAS has, you ask for a glass of wine you can hardly see there is something in the cup. and the water they dont use bottle water they use tap water , now even water they want to save money. Than the worse is when you go to the business lounge the worse lounge the world hardly any food and what is there bad quality and the cheapest soft drinks go to any other airline lounge you will know, than in Amsterdam i wanted to take a shower i have to pay Euro 17.00 in the lounge to take a shower. This is MAS .... may advise book you your flight somewhere else ......

My enrich number and my name is chandra sakhrani. This feedback is based on my flight that i took on 26 october 2015 KUL- CGK MH 727. I had prebooked for a hindu meal and the stewardess MS. Hanum( if i remember it clearly) was serving the meal-



1. Due to my certain dietary restraictions i requested ms hanum if the food that was served to me can be changed before i even unpacked the meal because i could see it through the clear film. She said " this is the meal that is catered for you and there is nothing we can do about this". I do travel a lot and i do understand if there isnt any other option. But she was extremely sarcastic and rude to me. Also she didnot even venture to the option if there was anything else she could do. Infact i did mention that i was hungry but cannot eat that. All she said was "ok" and took away the meal back.



Much later when almost everyone had finished their meals the peanut bags were passed around. All she could have asked me if she could get me some peanuts atleast. Funny part is that i made myself that i was really hungry and she didnot even offer me then the peanuts or later an additional bag.



2 the same hostess asked me if i wanted a drink and i asked for whiskey with water. She came back to me later that they dint serve whiskey in this route and flight but did have brandy and gin. That absolutely dint make sense because i have ordered myself whiskey before on this route. So i asked for red wine and later when i was already done with the drink the other senior hostess comes by and asks me that since i ordered whiskey she wl get it from the business class. I am very confused at this point.



Clearly, i am very upset about my experince with your airlines. May be malaysian airlines has overnight started to do so well that you dont care about treating your guests with a little respect and care. Or may be you dont givr importance to the proper training of your staff.



I would really like to hear from you to know why would you treat your paying guests with such negetive attitude.

The stupid and useless airlines in the world. No wonder it is bankrupt. Booked a flight from Bangkok to Kuala Lumpur on the 27th October 2015 at 9.55 p.m. Flight cancelled and brought forwards to 7.55 p.m.
I will be flying to Pataya using Air Asia because I have a meeting in Pataya. My meeting is scheduled from 2.00 p.m. to 6.00 p.m. on the 27th October 2015. Requested for change of flight to next available flight. Was informed flight only available at 5.55 a.m. on the 28th. When requested for accommodation for stay in Bangkok to catch next flight the imbecile customer service operator kept offering me hotel stay in Kuala Lumpur. The irony of the situation was this operator did not seem to understand I cannot be staying in a Kuala Lumpur hotel while waiting for my flight in Bangkok. Futher I had to call the customer service four times. I was put on hold three times and the operator did not come back to me. Finally, the fourth operator kpet the line and kept offering a hotel stay in Kuala Lumpur while awaiting my flight from Bankok. Malaysia boleh.
With level of stupidity and no CEO in the world can help MAS turnaround.

The ground crews at Penang Gate B1,around 3.30pm on 25/10/2015 are so unfriendly! As I saw on the screen, my flight, Air Asia is on calling status, thus,I rushed to the gate, while I reached there, the MAS ground crews told me Air Asia wait aside with their non expression and annoying faces. This is so terrible for front end customer services! And I took a seat next to the counter and found that, they treated other Air Asia passengers the same way! Even we're not MAS customers, MAS customer services already giving us a bad impression especially foreign passengers as well!

Rubbish Disorganised Airlines. Had confirmed Tickets from Singapore to New Delhi via Kuala Lumpur dt. 6th oct 2015. Flight No MH-5730 Singapore to Kuala Lumpur. This flight had very few passengers so it was clubbed with many other Flights on Silk AIR.

We reached Kaula lumpur only to be refused boarding passes of our connecting flight MH-190 Kuala Lumpur to New Delhi despite having confirmed Tickets. Reason being stated - that Silk Air didn't inform Malaysian Airlines that We are onboard and that Flight is overbooked.

We had nothing to do with Silk Air. It was Malaysian Airlines that had put this 3rd party in the first place and not running the Flight MH-5730.

Silk Air guy stated it was not his fault as flight landed on time and We had reached atleast 60 mins before our next Flight MH-190.

Conclusion: Both parties stated their versions and we were left stranded despite confirmed tickets of Malaysian Airlines.

I was travelling with my wife and 19 months baby. The duty manager of Malaysian Airlines calmly said our only option is to take same flight tomorrow i.e on 7th oct 2015. And that you cannot even have access to your baggage as that is checked in and you will only get it in New Delhi.

Now how is one suppose to spend one full day without any clothes, baby food which was in the Baggage, diapers, medicines. Your handbags have only limited things.

Malaysian Airlines Should have checked with Silk Air if their passengers/customers are on Board so that their seats can be reserved on their connecting flights instead of waiting for Silk Air to inform them because it was Malaysian Airlines which had clubbed its flight with them in the first place.

My Feeling is that flight was overbooked and Malaysian Airlines sold off seats on last Minute High prices and refused us. We were 6 passengers for this connecting flight MH-190.

Horrible experience.

Absolutely rubbish operating like a bus service. Returning from malaysia back to auckland all three of us were given three separate seats at check in counter for a 11 hrs flight . had an argument contact manager my wife and son were given a seat together while I was made to sit separate. We paid tickets together went together why were we made to come separate. Also we flew from malaysia to singapore we paid extra money to up grade our seat but both ways we were made to sit separate absolutely rubbish service just making money out of us .

We know that Malaysia will have strict rules and regulations to follow, but inside the flight also it is like that. and that too a cabin crew. one of the male cabin crew is very arrogant to the passenger, one of my co - passenger switching off is mobile at the time of landing, for that he shouted. instead he should have tell him polite manner. and that too he shouted in his own language, we don't know, what he shouted also. I agree there is a mistake from the passenger, but the way a cabin crew should behave is not in that way. I am really disappointed to have such type of treatment to the passenger. please learn from other airlines.

Pathetic.. the worst ever airline, i am a frequent traveler and for the first time opted to go with MH and oh what a waste of time, money and energy. My flight was delayed for 2hrs gave me a lay over of 6hrs in KL (whereas I was suppose to have a transit of 1hr) wasted a whole day, didnt compansate with accommodation. None of the ground floor staff was friendly, I had to miss my cousins wedding due to this, I mean whats the point I wasted a day of my leave in order to be on time...

Dear Sir, appreciate if u can change your web check in program instead of waiting till 48 hrs b4 flight. I found that it is very inconvenience for customers. Air Asia can use web check in 14 days b4 flight vs MAS 48 hrs b4 flight. Imaging what happen when customer is ravelling and unable to assess to web and ended up in q at check in counter. ?????

What a terrible online booking system and customer service - worst ever experienced and I'm a frequent traveller. Despite misgivings in light of recent incidents and some concerns over its financial stability, I tried to book a flight for our family of four as it had very good flight times and connections. After entering all of our details, the system crashed when I tried to proceed to payment. Unfortunately when I tried to rebook the cost was $1000's more. I called their customer service and after an hour of waiting and providing details including credit card details they couldn't book the flight at the lower price (even though I sent screen shots with the price and error message). They advised me to send an e-mail and that they couldn't transfer me to anyone who could discuss the problem (only e-mail). More waiting and the final response is that the booking engine is live during the time you enter your passport details and prices subject to change (within those minutes you are in booking). What a waste of time - never again. Will go back to more reputable, customer focused airlines.

Can we hv the contact number for customer service whereby we need to a person personally pls..tks

I having a flight from KUL to TPE on monday 31 Aug 8.05am departure.But flight have been delay until 9.10am boarding without giving any information.
Suprisingly,at the counter so call officer in counter inform they not in charge for this so do not know.

Luckily when a man come to counter wearing a coat told you can in,so after having a "quick" checking we direct go in ourself whithout any officer girl doing filter checkibg at the gate and so on.When I ask that guy why,he told oso dunnoe.
I just reply:"MAS sudah not first time memalukan,kali ini lagi mempermalukan".Since i wait few minutes in the boarding gate nobody assist so i decide direct enter the flight.

When i go up the flight,all staff was chit chatting at behind seat no standby as usual at front escort for seat.Suprisingly again.Everything back to normal when 1 of the staff sounding faster customer up to plane already.

Lastly,i would like to share during waiting at boardibg gate see staff having double standard SOP or did not follow SOP.The incident I saw was they just throw our luggage in flight,some was using conveyor.I do capture some video for sharing.

I was told in the Penang Airport MAS check in terminal that MAS NO longer connect the luggage to other flight for the passengers with connecting flight . I was surprise to learn this at the last minute while barding to at Penang , to Moscow via KLIA . I bough the MAS returned ticket from KL to Penang in Mid of May 2015 .. ref KZG7x. I did not have problem while travelling from Moscow to Penang on EK and MH on May 28-2015. The luggage was connected from EK to MH . On may returned to Moscow on Aug-29 , was told MH no longer connect the luggage to other flights , and the Manager was very RUDE when I was seeking clarification at 6 am in the morning Aug-28-2015. I am also VERY disappointed with MAS for stopping the luggage connecting service abruptly without giving notice to the customers. Passengers with short transit time shall be affected with the changes . I could able to change the time of my MH Flight from Penang to KL if I was told or notified the changes up front. MAS TOO BAD . Very poor customer service. Rude and sly staff not dealing with customers.

Very poor customer service. Rude and sly staff not dealing with cuatomers.

While traveling from Phnom Penh to Fiji the staff at the counter demonstrated a behavior that I could describe as arrogant and disrespectful. He was uncapable to read my e-ticket and thus thought that I have 10 hours in Sydney to wait when my partner and I tried to explain he just left with no communication. My ticket thus was just to Kuala Lumpur while it could have been all check in and he made me buy just in case a visa to Australia.
The worse part is as we call the surpervisor he did not even recheck the e-ticket and left as well. It is not the first time that I have difficulties with MH staff. As I explain to my travel agent, Malaysia Airline is for me more and more the airplane company do not use!

Dear Sir/Madam I am a Filipino and might be a victim of scammer they pretend to be a citibank director and bringing my luggage from Nigeria and passed thru Malaysia before Philippines and they ask me to pay for Malaysian clearance tax which i settled now again they send me mail asking for money for European Union tax my concern is why they advise me to send it to Nigeria if my luggage is in Malaysia please help me asap they giving 10 days to comply. According to them this is my luggage tag beneficiarey isabel b. itaralde

malaysia airline very worst arrangement gor the beg drop counter in 28august 2015 9pm..i had wait for 1hour for drop off my luggage...evem now still in waiting with long que...there are 2 count ready for more than 100customer waiting...this is crazy!

Worst Flying Experience with MasWings

I'm very disappointed with the services provided by MasWings. I have booked an evening 6.15pm flight from Miri to Sibu on 28th August 2015. It was just a short distance flight. However, i was told by Malaysia Airlines that the flight is cancelled due to some technical problems after i have waited for 3 hours!! At the first place, i was only told that there would be a slight delay due to some technical problems of the plane. After waiting for almost 3 hours, i was later told that the flight was cancelled! What is happening to Malaysia Airlines nowadays?? This was the second time I faced with this disappointment as i am a frequent flyer with MasWings. From these unpleasant and totally disappointing experience, i would never ever prefer MasWings as my flying choice in the coming future. MasWings is so disappointing! I hope that Malaysia Airline look into the seriousness of this matter and execute improvements on the services provided. MasWings is no more a reputable and trusted airline as it can't satisfied the customers! MasWiings is totally disappointing!