Mercedes Customer Service

User Reviews, Ratings and Comments

Mercedes customer service is ranked #134 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.00 out of a possible 200 based upon 10 ratings. This score rates Mercedes customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 10 Total Comments is 90.00%.

POSITIVE Comments

1 Positive Comment out of 10 Total Comments is 10.00%.

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We have been loyal Mercedes customers for 18 years having 2 Mercedes in the house all the time. For the last few years, Mercedes' customer service has been horrible and the representatives so rude, stuck-up, unprofessional, etc. Mercedes has been mailing to our address another person's statement, promotions, etc., and last April, our credit charge was charged for that same person's purchase of Mercedes merchandise! When we called Mercedes customer service to have this issue resolved, we were treated like second-rate citizens! The behavior of their representatives on multiple occasions has been unbelievably rude, unprofessional, aggressive! Earlier when we called to ask them to stop sending that person's mail to our address, we were attacked by ultimate rudeness and the representative even told us that she was going to disconnect and that was exactly what she did. We have had over ten Mercedes from C63 amg, E350, E500, S550, GL 450 Premier..., yet we were treated so badly! In the future, we will never buy another Benz nor recommend Mercedes to any of our friends, relatives, colleagues, etc. It is shameful that such a historical company has gone down this road...

Anonymous 3/4/13 10:35PM
I bought on 1 November 2012 a new C180 Mercedes from Duane Sheppard at Maemo Motors in Rustenburg.

What started off as good service ended in a battle to get my car license and number plates.

My temporary license expires today(21 Aug 12) and to date, I only have empty promises(this also included a bottle of champagne)for the last week from Duane.

This morning and yesterday he promised to courier my number plates to me. How does he expect a female to fit her own number plates?

I am very disappointed in this type of service and dont think I will ever recommend anyone to buy a vehicle from him

COMPLAINT 11/21/12 12:37AM
Good day, I've taken my Colt double cab 2.8 for two service to McCarthy Kunene Witbank. Both these services were dissapointing. The first time they did'nt stamp my book which means I had to take it to them as I staying 40km from them. I did ask when I collect my bakkie if they did stamp it and the answer was yes. It was not done.

The last time they did'nt wash my bakkie but charge me R140 for it. The service there is pathetic. I will never ever support Witbank Mercedes again.

Marius

Anonymous 11/15/12 1:42AM
There is no such thing as customer service or support at Mercedes Benz. They sold a faulty extended warranty in 2008 and refused to refund customers (in my case the amount was $3500+) who had to turn in their cars prior to the expiration of the factory warranty. The sales people hard sell a buyer to buy the sxtended warranty at the time they buy the car but they fail to mention that the warranty must be cancelled 60 days after the vehicle person rather than 60 days after the extended warranty took effect. Initially the customer service reps told me "this isn't right" but then they got the word from avove that I simply was not entitled to a refund, although they had provided absolutely NO service or product for the price of the warranty. As as aside, no one at Mercedes Benz will provide their last names on the phone or in a letter; they provide their names as "Mike B." for example. What kind of company is this?

Anonymous 4/3/12 9:03AM
In June 2008 I bought Mercedes C 200 and until now the car did not reach 40,000 KM as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo.
On 31 March 2012 (last Saturday) I went to the agent German Auto Service (GAS), Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.
The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 KM). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later the engineer came and said he is sorry the company in Germany refused to do it and I have to pay the full 3,100 EGP.
I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 KM in its valuable and expensive products.
I am bringing this to your attention and I am sure you will take the proper action to rectify this problem.
Thank you
Ahmed A Madbouly
Chief Financial Officer
Beltone Financial
Mobile: +201002582227
Email 1: amadbouly@beltonepe.com
Email 2: amadbouly_ahmed@hotmail.com

Madbouly 4/1/12 11:34PM
In June 2008 I bought Mercedes C 200 and until now the car did not reach 40,000 KM as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo.
On 31 March 2012 (last Saturday) I went to the agent German Auto Service (GAS), Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.
The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 KM). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later the engineer came and said he is sorry the company in Germany refused to do it and I have to pay the full 3,100 EGP.
I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 KM in its valuable and expensive products.
I am bringing this to your attention and I am sure you will take the proper action to rectify this problem.
Thank you
Ahmed A Madbouly
Chief Financial Officer
Beltone Financial
Mobile: +201002582227
Email 1: amadbouly@beltonepe.com
Email 2: amadbouly_ahmed@hotmail.com

Anonymous 4/1/12 5:14AM
On JANUARY 17 2012 the OFFICIAL WORD from FLETCHER JONES service department once again was denial and the statement: "PROVE IT!!!".
The 5 videos linked here ARE audio and visual proof. The service technicians deny being able to hear the problem despite 6 visits including last week at FLETCHER from Jan 10, 2012 to January 14, 2012.

NO ONE at MERCEDES will take any responsibility for repairing the stereo in our 2011 MERCEDES E350 bought new at one of their dealerships.

I did an internet search on Mercedes and it appears that these types of issues are much more common that I realized.
Here is a direct quote from 'Consumer Reports':
GM at last reliable; GERMAN LUXURY is EURO-TRASH

We have had the car at Long Beach Mercedes 4 times for the same problem and at Fletcher Jones Mercedes twice for EXTENDED diagnostic periods of 3 days and a second time for 5 days. They can't or won't fix the stereo.

We experienced unacceptable sub par treatment and work from the Long Beach Mercedes service department.

After over a year of the poor service with atrocious lack of follow up and our phone calls not being returned, inability to get a broken strap replaced for over 12 months with excuses such as "oh, we ordered the wrong one" and "I dunno, I guess someone forgot to order it", and we have a stereo that does NOT work properly.

We then switched to Fletcher Jones Mercedes in Newport Beach, California, in an attempt to get the stereo fixed. They can't or won't fix it either despite our car being at Fletcher for a total of 8 days.

Having to drive a new 2011 Mercedes with a stereo system being inoperable for over 8 months with speakers that completely cut in and out on the driver's side is UNACCEPTABLE!
FLETCHER JONES MERCEDES WILL NOT DO ANYTHING ABOUT IT.

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2011MercedesE350 1/18/12 12:09PM
25/10/2011
Sara Rubinstein
Nitza Blv. 8/c flat 45
42262Netanya
éùøàì Israel
èìôåï: 972-054-8144147 ô÷ñ: fax 972-9-8848852
To whom it may concern,
On the 28/10/2009 I purchased a black luxury B200 Mercedes in Israel license No 6446866
Since the first day that I received the car there were small marks in the seat covers above the back right door. The saleman reassured me that with a wet wipe this stain would be removed.
These stains have infact spread and grown in size and have turned bronze/orange in colour and are appearing in different places in the cars interior.
In june 2011 I approached the Mercedes represntatives and they said they would register the compliant and will call on an expert on behalf of the Mercedes company.
An expert viewed the stains and disagreed with my claim that the stains look like rust stains and that there is nothing that can be done. He said that he would send the images of the stains to the head office. A week later I was informed that nothing can be done to remove or attend to this stains.
This was an unacceptable answer and they called on an additional expert that took images of the car. The stains were larger and darker in color again by this point. This second expert stated that the stains do appear like rust stains coming through the interior but that in his opinion Mercedes will not bother attending to this matter. He also stated that he will refer to the head office in Germany and await their reply. 10 days later I was informed that there is nothing the Mercedes representative in Israel can do.
I requested the contact details of the head office in Germany and they refused to give me the contact details.
To receive such service from what I used to consider one of the leading car manufacturers in the world is unacceptable to me. To think that I purchased a car that will rust and stains my car from Mercedes is unbelievable. I have attached the images of the stains for you to review and I expect your immediate attention regarding this matter.

I hope we will be able to resolve this matter in a civil and respectful manner, I would not appreciate dragging lawyers into this matter.
Thank you in advance;
Sara rubinstein
8 Nitza blvd, Netanya,42262, Israel
phone +972 548 144 147 fax 972-9-8848852 + email: info@delordiamonds.com

Anonymous 10/26/11 8:26AM
I TOOK MY CAR FOR AN INSPECTION BECAUSE I HAD A FAULTY ACCELERATOR CABLE AND THEY DESTROYED MY VEHICLE EVEN MORE AND THEN THE MANAGER FOR MERCEDEZ OF NEW ROCHELLE SAID THAT IT WASNT A FACTORY DEFECT TOOK IT TO A PRIVATE MECHANIC AND IT WAS A DEFECTIVE PEDAL ON MY 2000 CLK 320 I HAD TO SELL MY CAR FOR PENNIES ON THE THE DOLLAR BECAUSE IT WAS A TOTAL LOSS VERY DISAPPOINTED WITH MERCEDEZ BENZ I WENT AND BOUGHT A MITSUBISHI INSTEAD I USE TO LOVE MERCEDEZ BENZ BUT DUE TO THE SERVICE I SWITCH

Anonymous 9/26/11 10:04AM

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I have had no problems with them. Ever.

Anonymous 3/24/10 11:49AM

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