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Mercedes Customer Service

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Mercedes customer service is ranked #249 out of the 724 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.56 out of a possible 200 based upon 18 ratings. This score rates Mercedes customer service and customer support as Disappointing.

NEGATIVE Comments

17 Negative Comments out of 18 Total Comments is 94.44%.

POSITIVE Comments

1 Positive Comment out of 18 Total Comments is 5.56%.

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Disappointing Overall Customer Service Rating
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  • 'quality' second hand Mercedes c class with major and dangerous faults upon purchase. Mercedes refused my request to reject the vehicle. Mercedes keep replying that the car is of manufacturers standard...which is a complete fabrication borne out by the number of times the vehicle has been 'fixed'. Mercedes you have loads of money but your reputation will suffer if you carry on the big business bully boy tactics you employ with your customers . You have cost me my my son's health and business. SHAME ON YOU!
    Gary Savage your comment to leave it to the ombudsman who is inundated with PPI claims and so won't even look at my case for another 6 months despite you dragging thing out for over 12 months so far is also SHAMEFUL.

    Anonymous 5/20/14 3:18AM
  • Its a very bad service when you need any kind of service.

    Anonymous 4/3/14 11:18AM
  • Higginbotham Automobiles, LLC
    I have been waiting over 3 months to obtain the title for the Mercades I paid cash for. Awful Customer service. I have been calling and keep getting a different story everytime I call. General Manager doesn't keep his word on follow up... Go somewhere else

    VERY DISAPPOINTED 2/7/14 11:57AM
  • I bought a brand new car Mercedes ML 2013 model I bought the tire warranty of 70,000 miles I have a slice in thI have a slice in the sidewall and they tel and they tell me that everybody she changed it I said 30 thousand miles and they will not cover it I'm very disgusted with Mercedes 100 percent its been in the shop twice for the time being on stable in the rain at 50 miles an hour it's all over the road and they tell me its the way I Drive last nigh last night corporate service department service department called me and asked me how my service was and I told them she said her service manager would call me right back and they never did I'd like to just I'd like to just return the car I've had a

    [email protected] 11/19/13 6:10AM
  • My name is Larry Soehrman and I bought a 2013 GLK 350 in September of 2012 ordered it from the factory and paid cash. I bought it from Orland Park MB from Greg Comer and the service manager is Tom Bolger. At 8600 miles the service check up light went on so we made an appointment. We were told its a $220 charge. We were then told the next maintenance check up would be $1000 dollars then $220 and then $4000 dollars for routine maintenance. I was never told that the MB required this type of cost I was also told if I did not pay these projected cost I would void my warranty. These unexplained, hard sell , threatening upcoming costs are unprofessional and does not speak much of the quality of the brand. I believe I like the car and dislike the brand. My wife Kathy picked up the car after MB service and she had to clean the dirty grime on the sport wheels and clean the lubricant sprayed on the doors that leaked into the door sills. She is already tired of the hassle and constant sales pitch and projected maintenance costs. She will never drop it off at that dealer again. She loves to drive the car but the associated hassle and maintenance costs make her believe the car is a problem waiting to happen. We will be at the auto show in February looking for her replace car. The MB is not worth the hassle or the expense. An honest salesman could have at least informed us. I am in the steel business and in charge of $180 million dollars of purchases. My customers and vendors throughout the country will be made aware of the unforeseen costs of owning a Mercedes. I should have bought the BWM or Audi. Larry J. Soehrman , V.P. Materials Management Chicago Tube and Iron Company

    Anonymous 10/30/13 12:31PM
  • I am so disappointed with my Mercedes Sprinter. I have had unit in 4 times to get seal repaired/replaced for roof top AC. Water was dumping on first bench seat like dumping 2 water jugs at a time. Had to take Motel on a trip to dry off clothing and 6 year old. Mercedes does not think it reasonable to reimburse for hotel cost. Add to that alignment wore out now 4 tires. Poor alignment from a new vehicle will cost me $500 plus for alignment and about $800 plus for tires. Wish I could give back the vehicle, get my money back from a bad product, company does not stand behind their product and we would both be happy. I would have my money back and I would stop telling everyone how bad the Mercedes Company is including customer service.

    Joe USN Ret 9/19/13 7:26PM
  • I am really disappointed and feel sick about my first experience with Mercedes.
    I bought Mercedes B200 exclusive 2013 on 5 March 2013 , i payed 348000 egyptian pound (38600 euros) cash money. motor no. 116851, chassete no. 138073 from Giza national automotive (Mercedes agent in Giza), Egypt.

    From day one, i experienced very bad odor on operating the air condition , i went to Mercedes agent (Giza national automotive) in Giza, where i bought my car. they told me that this odor will disappear after a while, the odor continued for more than one month, i went to them repeatedly for 2 months . they did repeated wash of the pipe system with persistence of the bad odor as it is. lastly they asked to change the filter of the air condition and the odor disappeared after filter change, but they charged me for the filter although the problem dated since i bought the car and insisted that the warranty does not cover the filter of the air condition although the problem dated from day one after buying the car.

    The second problem was the system for detection of tyre pressure was not working although it was activated, this problem made me to go for more thane 20 km on flat tyre because the dropped presser was not detected . i went to them, they repaired the problem.

    The current problem…….
    After the first 3 mo i felt a click on moving the steering wheel, i went to the agency again , they told me there is problem in the steering arms and they will be changed as recommended by the headquarter of Mercedes in Germany because these arms are not suitable for use on Egypt's streets. i waited for further 2 mo till importing the arms . They changed the arms on 8 june 2013, but the problem of clicking persisted and still the click was very prominent. i went to them again , they told me that they will chick the problem, the car was left at the agency for 2 days, and told me that every thing is ok, but after using my car , the problem was the same. Next day, I went to them again , they told me that they will ask for an engineer from Mercedes office in Cairo to check the car. After checking the car they told me they have to change something called (bars ) that connect the steering wheel to the arms. The car spent 5 further days in the agency till changing the bars. But the problem persisted. Soooooo, at the end they decided that the problem is in the steering wheel box (column) (علبة الدريكسيون) . The car persisted in the agency for further 2 days till replacing the new bars with the original ones because they discovered that the problem was not in the bars.

    Now, the problem is to wait for 6 to 8 weeks till importing the spare part from Germany….. Is it logic?
    I bought a new car, Mercedes , paid 348000 egyptian pound in cash. is it logic to have such problems in a new car ? a car made in Germany ? what a hell !!!!!!! even Mercedes could not pay more to get the spare part in a faster way? is little money is much more important than satisfying a disappointed clint? I always buy new cars and not used cars to avoid such problems, i have no time to spend in repairing my cars. actually , i did not face such problems in much cheaper cars i owned before!!!!!.

    I am really disappointed about such car , really i hate the car , i would like to get rid of it but unfortunately i will lose a lot.
    i would like to a have a rapid solution for my problem ,i could not feel safe on using my car in this condition for further 2 or 3 months, and i do not have another alternative car to use.
    kindly i am waiting for an urgent reply

    Anonymous 9/5/13 1:45PM
  • Dear Sir,
    Last Year Month Of May We Bought C200 For Our Company Director, Just Reached One Year Age, We Already Facing Problem With A Car.
    -brake System Facing Problem
    -the Main Part Is Radiotor Fan Running In Full Speed Non Stoping
    Already Delivered The Car To Merc Service Centre On 19/6/2013,but, They Unabale To Settle The Problem And Inmeantime, Also Unable To Give Estimated Time Frame For Repairing Work.

    With Regrets,
    Victim Guy

    KRISH 6/21/13 12:55AM
  • We have been loyal Mercedes customers for 18 years having 2 Mercedes in the house all the time. For the last few years, Mercedes' customer service has been horrible and the representatives so rude, stuck-up, unprofessional, etc. Mercedes has been mailing to our address another person's statement, promotions, etc., and last April, our credit charge was charged for that same person's purchase of Mercedes merchandise! When we called Mercedes customer service to have this issue resolved, we were treated like second-rate citizens! The behavior of their representatives on multiple occasions has been unbelievably rude, unprofessional, aggressive! Earlier when we called to ask them to stop sending that person's mail to our address, we were attacked by ultimate rudeness and the representative even told us that she was going to disconnect and that was exactly what she did. We have had over ten Mercedes from C63 amg, E350, E500, S550, GL 450 Premier..., yet we were treated so badly! In the future, we will never buy another Benz nor recommend Mercedes to any of our friends, relatives, colleagues, etc. It is shameful that such a historical company has gone down this road...

    Anonymous 3/4/13 10:35PM
  • I bought on 1 November 2012 a new C180 Mercedes from Duane Sheppard at Maemo Motors in Rustenburg.

    What started off as good service ended in a battle to get my car license and number plates.

    My temporary license expires today(21 Aug 12) and to date, I only have empty promises(this also included a bottle of champagne)for the last week from Duane.

    This morning and yesterday he promised to courier my number plates to me. How does he expect a female to fit her own number plates?


    I am very disappointed in this type of service and dont think I will ever recommend anyone to buy a vehicle from him

    COMPLAINT 11/21/12 12:37AM
  • Good day, I've taken my Colt double cab 2.8 for two service to McCarthy Kunene Witbank. Both these services were dissapointing. The first time they did'nt stamp my book which means I had to take it to them as I staying 40km from them. I did ask when I collect my bakkie if they did stamp it and the answer was yes. It was not done.

    The last time they did'nt wash my bakkie but charge me R140 for it. The service there is pathetic. I will never ever support Witbank Mercedes again.



    Marius

    Anonymous 11/15/12 1:42AM
  • There is no such thing as customer service or support at Mercedes Benz. They sold a faulty extended warranty in 2008 and refused to refund customers (in my case the amount was $3500+) who had to turn in their cars prior to the expiration of the factory warranty. The sales people hard sell a buyer to buy the sxtended warranty at the time they buy the car but they fail to mention that the warranty must be cancelled 60 days after the vehicle person rather than 60 days after the extended warranty took effect. Initially the customer service reps told me "this isn't right" but then they got the word from avove that I simply was not entitled to a refund, although they had provided absolutely NO service or product for the price of the warranty. As as aside, no one at Mercedes Benz will provide their last names on the phone or in a letter; they provide their names as "Mike B." for example. What kind of company is this?

    Anonymous 4/3/12 9:03AM
  • In June 2008 I bought Mercedes C 200 and until now the car did not reach 40,000 KM as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo.
    On 31 March 2012 (last Saturday) I went to the agent German Auto Service (GAS), Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.
    The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 KM). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later the engineer came and said he is sorry the company in Germany refused to do it and I have to pay the full 3,100 EGP.
    I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 KM in its valuable and expensive products.
    I am bringing this to your attention and I am sure you will take the proper action to rectify this problem.
    Thank you
    Ahmed A Madbouly
    Chief Financial Officer
    Beltone Financial
    Mobile: +201002582227
    Email 1: [email protected]
    Email 2: [email protected]

    Madbouly 4/1/12 11:34PM
  • In June 2008 I bought Mercedes C 200 and until now the car did not reach 40,000 KM as my use for the car is very limited (only for travel during weekends). All the regular services are usually done before the due time and only made in the official agent of Mercedes Benz in Cairo.
    On 31 March 2012 (last Saturday) I went to the agent German Auto Service (GAS), Heliopolis branch in Cairo to check why the car did not start properly. They found that the computer program required to be updated (which is normal and acceptable) and they found as well that the fuel float/pump is need to be changed as it might stop at any time.
    The senior engineer in the GAS (Mercedes agent) told me that this part should not malfunction with this few millage of the car (39000 KM). He informed me that he will contact the company in Germany in order to change it for free or they might share in the cost. One hour later the engineer came and said he is sorry the company in Germany refused to do it and I have to pay the full 3,100 EGP.
    I refused to change and pay because I cannot believe that Mercedes Benz Corporation (considered number 1 worldwide) can accept not to take the responsibility of having short life part functioning properly for only 39000 KM in its valuable and expensive products.
    I am bringing this to your attention and I am sure you will take the proper action to rectify this problem.
    Thank you
    Ahmed A Madbouly
    Chief Financial Officer
    Beltone Financial
    Mobile: +201002582227
    Email 1: [email protected]
    Email 2: [email protected]

    Anonymous 4/1/12 5:14AM
  • On JANUARY 17 2012 the OFFICIAL WORD from FLETCHER JONES service department once again was denial and the statement: "PROVE IT!!!".
    The 5 videos linked here ARE audio and visual proof. The service technicians deny being able to hear the problem despite 6 visits including last week at FLETCHER from Jan 10, 2012 to January 14, 2012.

    NO ONE at MERCEDES will take any responsibility for repairing the stereo in our 2011 MERCEDES E350 bought new at one of their dealerships.

    I did an internet search on Mercedes and it appears that these types of issues are much more common that I realized.
    Here is a direct quote from 'Consumer Reports':
    GM at last reliable; GERMAN LUXURY is EURO-TRASH

    We have had the car at Long Beach Mercedes 4 times for the same problem and at Fletcher Jones Mercedes twice for EXTENDED diagnostic periods of 3 days and a second time for 5 days. They can't or won't fix the stereo.

    We experienced unacceptable sub par treatment and work from the Long Beach Mercedes service department.

    After over a year of the poor service with atrocious lack of follow up and our phone calls not being returned, inability to get a broken strap replaced for over 12 months with excuses such as "oh, we ordered the wrong one" and "I dunno, I guess someone forgot to order it", and we have a stereo that does NOT work properly.


    We then switched to Fletcher Jones Mercedes in Newport Beach, California, in an attempt to get the stereo fixed. They can't or won't fix it either despite our car being at Fletcher for a total of 8 days.

    Having to drive a new 2011 Mercedes with a stereo system being inoperable for over 8 months with speakers that completely cut in and out on the driver's side is UNACCEPTABLE!
    FLETCHER JONES MERCEDES WILL NOT DO ANYTHING ABOUT IT.

    Copyright Disclaimer Under Section 107 of the Copyright Act 1976:
    Allowance is made for fair use for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

    2011MercedesE350 1/18/12 12:09PM
  • 25/10/2011
    Sara Rubinstein
    Nitza Blv. 8/c flat 45
    42262Netanya
    éùøàì Israel
    èìôåï: 972-054-8144147 ô÷ñ: fax 972-9-8848852
    To whom it may concern,
    On the 28/10/2009 I purchased a black luxury B200 Mercedes in Israel license No 6446866
    Since the first day that I received the car there were small marks in the seat covers above the back right door. The saleman reassured me that with a wet wipe this stain would be removed.
    These stains have infact spread and grown in size and have turned bronze/orange in colour and are appearing in different places in the cars interior.
    In june 2011 I approached the Mercedes represntatives and they said they would register the compliant and will call on an expert on behalf of the Mercedes company.
    An expert viewed the stains and disagreed with my claim that the stains look like rust stains and that there is nothing that can be done. He said that he would send the images of the stains to the head office. A week later I was informed that nothing can be done to remove or attend to this stains.
    This was an unacceptable answer and they called on an additional expert that took images of the car. The stains were larger and darker in color again by this point. This second expert stated that the stains do appear like rust stains coming through the interior but that in his opinion Mercedes will not bother attending to this matter. He also stated that he will refer to the head office in Germany and await their reply. 10 days later I was informed that there is nothing the Mercedes representative in Israel can do.
    I requested the contact details of the head office in Germany and they refused to give me the contact details.
    To receive such service from what I used to consider one of the leading car manufacturers in the world is unacceptable to me. To think that I purchased a car that will rust and stains my car from Mercedes is unbelievable. I have attached the images of the stains for you to review and I expect your immediate attention regarding this matter.

    I hope we will be able to resolve this matter in a civil and respectful manner, I would not appreciate dragging lawyers into this matter.
    Thank you in advance;
    Sara rubinstein
    8 Nitza blvd, Netanya,42262, Israel
    phone +972 548 144 147 fax 972-9-8848852 + email: [email protected]




    Anonymous 10/26/11 8:26AM
  • I TOOK MY CAR FOR AN INSPECTION BECAUSE I HAD A FAULTY ACCELERATOR CABLE AND THEY DESTROYED MY VEHICLE EVEN MORE AND THEN THE MANAGER FOR MERCEDEZ OF NEW ROCHELLE SAID THAT IT WASNT A FACTORY DEFECT TOOK IT TO A PRIVATE MECHANIC AND IT WAS A DEFECTIVE PEDAL ON MY 2000 CLK 320 I HAD TO SELL MY CAR FOR PENNIES ON THE THE DOLLAR BECAUSE IT WAS A TOTAL LOSS VERY DISAPPOINTED WITH MERCEDEZ BENZ I WENT AND BOUGHT A MITSUBISHI INSTEAD I USE TO LOVE MERCEDEZ BENZ BUT DUE TO THE SERVICE I SWITCH

    Anonymous 9/26/11 10:04AM


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