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Net10

Customer Service Ratings and Comments

Net10 is ranked #101 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 47.26 out of a possible 200. This score rates Net10 customer service and customer support as Disappointing.

NEGATIVE Comments

63 Negative Comments out of 74 Total Comments is 85.14%.

POSITIVE Comments

11 Positive Comments out of 74 Total Comments is 14.86%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
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  • Noone cares about anything except telling lies and keeping you guessing. You stand a better chance of getting your problems solved by calling Cuba than Net10 cust serv, if there is really such a place, which I doubt. Please every on report them to the BBB and to your States Customer Affairs office. This company needs to be shut down ASAP.

    BOBZACH 8/19/10 3:14PM

  • I've had net 10 and trac fone for years,everytime we purchase a new phone, I transfer my number. That's where it's downhill. This time my husband bought the phne for my birthday, it worked for 6 days, after of course 3 phone calls to get it started. While on vacation, we added minutes, my phone hasn't worked since. If the people answering the phones spoke english there wouldn't be so many problems. Also these people have little or no technnical experience. At this pooint we've been on the phone with net 10 for over an hour just trying to get them to answer the phone. I'm fed up with this!!

    Out of touch in PA 8/8/10 12:38PM

  • OMG they are quite possibly the most shady company out there. They charged my debit card but never gave me the minutes. It's been 6 months and they won't respond to my emails. Also the only way you can email them is by going to their site and filling out the form. I've sent 20 to date without ANY RESPONSE. On top of that their corporate email is bad along with their feedback email address. i also sent a letter to their so called "resolution center" with NO RESPONSE. I found one email address today that is their press email address and at least I haven't gotten a return on it yet.....we'll see. here it is; press@net10.com - I say inundate that address if you feel inclined.

    Pippin 8/6/10 11:40AM

  • I have a phone that is defective from Net10 and I contacted Net 10 last week about it and during the process of trying to get it replaced I was disconnected and they never called back to finish getting me a replacement. Yesterday I sent a message to Customer Service about this and was advised to call the Tech Serv people. My first complaint is that today as well as last week the party I had to work with could not speak english.(I should say not as there native tongue) I explained that I was having trouble hearing them and had to ask them to repeat themselves constantly. As of now I think I am getting a replacement phone but to be absolutely honest I have no idea what was said to me about what I will have to do when it gets here. I can not begin to convay my rage at having to put up with this kind of service. Another issue was that last week I was on the phone for almost an hour trying to get your representative to understand what I needed and today again for 45 min. With this experience I would never recommend you company to anybody I know

    Chipmaker 8/5/10 3:11PM

  • i have tried to be nice but every time i try to add time to the phone ,something goes wrong ,sometimes i cant make a call sometimes i cant get a call and i get charged on my credit card but the mins are not add to the phone.this is very bad on me,i have had to call this servers about 5 times , everytime its the same thing. i am on the phone anywhere from 1 1/2 to 2 hrs.i just about have a heart attack trying to deal with this people PLEASE !!! stay away I will be getting a new phone. Chatsworth Ga

    chatsworth 8/3/10 4:55PM

  • I sat on the phone to customer service yesterday and NO EXAGERATION I WAS ON THE PHONE LISTENING TO THE JAZZ SAXAPHONE FOR OVER 4 HOURS.. NO KIDDING, MY PHONE HAS A MINUTE COUNTER ON IT WHICH READ 4 HRS 04 MIN 47SEC WHEN I FANALLY HUNG UP!!!!! I HAD NEVER TALKED TO A REP OR ANYONE FOR THAT MATTER! AND IT SAID I ONLY HAD TO WAIT APPROXIMATELY 15 MIN... YEAH RIGHT! i WIL BE SUFFERING THRU ANOTHER JAZZ SAX SESSION THIS MORNING....THIS WILL NEVER HAPPEN TO ME AGAIN EVEN THO THIS PHONE BELONGS TO MY 11 YEAR OLD SON....I WILL BE GETTING HIM A NEW PHONE MY SELF I H A T E Y O U N E T 1 0!

    REALLY MAD MOMMA 8/3/10 4:06AM

  • Hei i paid for the card and it does not work. Your phone said that pin is invalid,
    was the card activaded at the store. i might switch to another phone company. Why it does not?
    After paid $20 for 200 minutes I end up no where...
    The store does not want to be responsabele...
    Thanks I paid for nothing

    Anonymous 8/2/10 1:23PM

  • ...and i thought i was the only one having a problem with sux ten phones! i have had 3 years of no problem service, then my bank card splits in half, i get new bank card...time comes to add service days, new card doesn't work for sux ten ! i get service rep on phone, was told to wait 24 hours and call back! i told ser,rep that service was going to run out brfore 24 hours would laps, he gave me a *611 number and said i could call even with phone shut down! bs! i enrolled in easy mins plan with new bank card fter not getting anywhre with serv.rep, got mins and days displayed now can't call out at all! so i've loaded them down with cases and request! i've written some really ugly comments and the recieved an email stating i had been contacted and all my issues were resolved! when did this happen?! i can't call out or recieve calls! they sent another email directing me to call cus.serv number to work thru problem! can't call out! used up god only knows how many mins yesterday! how freekin hard is it to enter a new card number into my account info? where does this supervisor live? must be on the freeking moon or they are using pigons to send messages to supervisor! and yes they snacthed my prepay money in the wink of an eye but can't get my phone up and going again after 36 hours! phone work fine until request to change bank card info! the world is going to hell in a handbucket and sux10 is holding the handle!

    evercooljohn 8/1/10 9:46AM

  • I sent a simple question by e-mail to NET10. What I got back (eventually) was a long e-mail full of information that had nothing to do with my question. Their website is not that great and as of yet, I have not seen anything on my account summary except: system error, please try again later. very very frustrating.

    Anonymous 7/19/10 6:10AM

  • I ordered a phone from them on the internet on their web site. said shipping was free on the website was not!!!phoe did not work when arrived.It would not even turn on.cannot seem to get money back or another phone!!!

    trish 7/17/10 2:32PM

  • I've just suffered much of the same frustrations that many others have listed. I'm now waiting for a 2nd SIM card because when I try to transfer my old Tracfone number to my new Net10 phone the reps tell me to go through various hoops, requiring me to read off serial and SIM numbers repeatedly, and then find out it isn't going to work, and I have to call back and start over again. Even talking to a supervisor was frustrating; she kept having to ask HER supervisor for advice. Their scripts require an overly polite response that becomes annoying after the first three times. I finally told the last person to stop thanking me, and said that if she would just be natural it would be a lot better.

    I'm now torn between continuing this saga (having to put another SIM card in and call again) and giving it up and going to another phone company. I have had Tracfone for years and previously the service was good - I called and the people understood me and I them, and they were natural on the phone without all the assinine scripts, but it's all changed.

    But what I want to know is: what can we do about this? Will complaining to various places ever help?

    LowLaw 7/9/10 8:58PM

  • Terrible indeed! Some Chinese woman, or God knows what nationality she was, kept loosing my time (and my airtime) for 15 minutes! I called to complain about not being able to RECEIVE sms messages; which took about 7 minutes to get to her. Afterward she made me send a message to myself; which fixed the issue (?!?). When I asked her whether anytime I stop receiving messages I shall send one to myself, and she said "No, sir, I just made you send a message to yourself and your phone is now fixed since you see the message envelope on your screen", how DULL! This is really the worst CS ever; but it's kind of funny. If you think your English is not very good; or need a self-esteem boost, call those guys; after that you'll be convinced you can do everything :))

    AmurTiger 7/9/10 5:27PM

  • The absolute worst. All foreign. I would be concerned with pointing it out but they do go overboard with the scripts, without any service so I am over it.

    BarbieK 7/3/10 11:25AM

  • net10 support is extremely poor.bought phone that did not work.they agreed to send a replacement. I recieved a lg 200 phone to replace a lg600. No bluetooth, no vibration, no camera. Was told on replacements you get what you get, no guaranty you will get equal to what their replacing and you have to accept it. spent 2 hrs on phone untill they hung up on me. Filed claim with Better Business Bureau

    keith 7/3/10 8:04AM

  • After 2 phones and 3 days of trying to activate this thing, I'm ready to stomp on it, but I'm going to return it for store credit. Don't even try to go thru the voice activated robot after entering 100 #s I coughed and it told me to call customer service when they are open.What time is it in Guatamala City?

    Jay 7/1/10 2:11PM

  • Horrible! I purchased a new phone and was on the phone for 1 hour 30 minutes trying to get it working then after all that they said I have to wait 24 hours so in the 23rd hour ut started working but not fully I could not get any incoming calls so I called again and I cannot understand NO ONE. Then they get rude when I keep saying what, well speak english please! Then they try to resolve the issue for 1 hour and finally say it will take uo to 72hours to get resolved. I am so pissed off I have no phone for a freaking week. I am about to just return this stupid thing. I can't even get a supervisor on phone

    dgar1827 6/28/10 4:38PM

  • I have never had such terrible service. You have these people in the Phillipines and India and who knows where else that do not know what they are doing. Many times I cannot understand them and they cannot understand me so we end up at an impass with complete frustration. I have beet trying to get some additional minutes for two or three days. I noticed that you have taken my money from my bank account but I have no minutes. Something has to give here or I will throw our phones in the trash and go to another provider.

    Your very unhappy customer

    Francis O. Patterson

    Frank P 6/18/10 1:30PM

  • Completely frustrating calling customer service. My question was quite simple and all the woman on the telephone kept saying was (in a very strong accent) "Mr. Caller I am here to assist you to re-activate your daugther's telephone." Then I'd explain to her that I was just asking a general question about the telephone and that I didn't need it re-activated because it wasn't de-activated and then I'd ask to speak to someone who understood english. We danced this conversation around 5 times and then I just hung up. I am returning this cell phone and getting another one for my young daughter. I'd rather lose money on this deal than deal with these guys.

    Mr. Frustrated 6/14/10 4:12PM

  • ABSOLUTELY WITH-OUT-A DOUBT THE WORST CUSTOMER SERVICE IN THE WORLD. Phone service is OK, not great, but their C/S is HORRIBLE,HORRIBLE,HORRIBLE,HORRIBLE, and thats being kind!!!

    Dr.Feelgood 6/14/10 2:02PM

  • would be extremely nice to be able to speak to someone who actually speaks english! it is soo damn frustrating to deal with these operators whom i have to keep saying "can you please repeat that" to and then they act like you are the one whos crazy. is there anyway to get sone real people on the phone for help?! i am so sick of talking to these freakheads who can't even talk so i can understand them! if you are gonna put someone on the phone at least use someone who can speak english "clearly"!!!!!!!!!!!!!!!!!!!!

    shelbee32724 6/11/10 8:02PM

  • I have used net10 for years, without problems. I damaged the phone, my fault. I had a spare net10 phone left from my husband's business use. I called customer service to transfer service to our spare phone - after 3 phone calls with 3 different foreign customer service reps - I still don't have service. I was on hold repeatedly, in every call, while they verified and revirified my information after I gave it again and again, with a supervisor. They of course, apologized nearly constantly, which meant nothing as the problem repeated so much I became angry with them. I was given conflicting information as to what had to be done between the calls. The third 30 minute call I asked to speak directly with a supervisor, it did not get any better. I filed a complaint with the company, and their email response was to call the same number again. Not happening. I filed a complaint with the FCC and expect to change companies, unfortunately my choices are either more expensive or subsidiaries of the same company (tracfone and straight talk). Have attempted to email company at Custsrv@net10.com directly – which is available on their website and it was returned undeliverable.

    n10sux 6/9/10 9:53PM

  • Had satisfactory service on auto-billing, but debit card expired and I didn't get it renewed while service was ongoing, but they allow you 30 days and still keep your minutes. Ok, that works I thought.

    So I called before that final 30 days were up, but they wouldn't renew auto-billing until I first enabled service again and THEN call back. Ok, just another hoop, so I paid for 200 minutes to re-enable service. My 200 minutes never came on the phone. Life being what it is, I didn't get back to them and passed my paid 30 days so the phone was disconnected. No problem, went online this time and paid for another 200 minutes, and once again got 30 days service but no 200 minutes on display. Waited and waited for them, and then another 30 days past and disconnected again.

    Ok, should have been more diligent, but it didn't happen.

    So, THIS time was determined to get things right. Called to get service again, described the history, and was told that since I hadn't moved right away I would not receive the (now) 400 minutes I paid for. Why not? Isn't it the day of computer records? But no they wouldn't do it. Alright I said, I'll do this one more time, but if I don't get the CURRENT 200 minutes I'm going to do some other contacting and complaining.

    Got the service, nada on the minutes. Called back and on that call right now. Speaking to a person who obviously does not know English very well, in a very noisy call center with lots of loud talk in the background. I've been on now about 90 minutes, with likely being place on '2 minute holds' AT LEAST 30 TIMES, and that is not an exaggeration. They finally were able to correct the wrong time and date on the display (that took an hour), but the gal I'm talking to can't seem to connect with the department to get my 200 minutes, and so my night drags on, wasted, on the eve of a vacation trip that I need to continue to pack for.

    I'd have to say that although the phone itself is ok to good, the customer service REALLY SUX!. I am seriously going to look into getting something else when my month runs out (though not TRAC PHONE, who owns NET 10 - they are even worse!)

    ---------------------------------

    Ok, just got tired of the holds and hung up. I do not recommend this service!

    Anonymous 6/8/10 6:20PM

  • I am having the same problems with a differnt carrier. I have filed a complaint with the Better Business Bureau & the FCC. Both agencies have contacted me for more information and have contacted my carrier. I can only wait to hear from both agencies and see what steps I need to take next. I will not let it drop - I will file more complaints or do whatever needs to be done to make these people be held accountable for the way they are teating people. Noting will be done if we sit back and take the abuse we are receiving.

    disgusted 6/4/10 11:04AM

  • Worst service I have ever had. I spent more then an hour on the phone and finally got my minutes transfered to a working phone. Then I went to use the phone that the mins were transfered to and it was unable to let me make calls so I wasted half of the 120 mins I had transfered to try to resolve that problem and was disconnected about 5 times and then when I went to call them back again they were closed. You would think they would have 24 hour support or something but I guess not.

    Anonymous 6/2/10 8:36PM

  • REAL SIMPLE/REFUND THE 30 MINUTES OF AIR TIME I BURNED TRYING TO ACCESS THE WEB FOR A RING TONE AND THE REPS NEED TO GO BACK TO SCHOOL AND LEARN ENGLISH(THIS IS AMERICA/SPEAK ENGLISH)AND IF YOU DO NOT KNOW WHAT YOU ARE DOING THEN YOU HAVE NO BUSINESS EVEN BEING ON THE PHONE AND GET YOUR BACK TO WHEREVER IT IS YOU CAME FROM AND TRACFONE OUGHT TO HANG THEIR HEAD IN SHAME FOR THE HORRIBLE SERVICE. THIS ISSUE MUST BE RESOLVED BY 06/21/2010 OR I WILL BE IN CONTACT WITH BETTER BUSINESS BUREAU AND CONSUMER AFFAIRS (MAYBE EVEN I.C.E)

    pissed beyound repair 5/22/10 8:42PM

  • Customer service at Net10 is very poor. Service phone connection poor and weak. Service people are very kind and polite, but need more practice to be helpful.
    Overall, Service need improvement.

    ekhson 5/18/10 5:52AM

  • stay away from this company it is as bad if not worse then all these reviews! Bad Bad BAd

    yoshiharutak 5/15/10 5:40PM

  • Customer Service is a joke. The people are stupid or are told to act stupid.There is no logic to their answers, they only repeat "sorry that is our policy" we don't give refunds even if we did not give you what you asked for. Don't waste your time trying to deal with them, you will only frustrate yourself. Go to your credit card company and dispute paying their bill, which I did successfully. They are a sleezy company. If you do business with them, you are at risk of both being cheated and having disgraceful service. Beware!

    Anonymous 5/14/10 1:18PM

  • The woman I called was a complete idiot and could barely even speak English! I'm trying to make a phone call but it will NOT go through... I have the minutes and air time... Two months of air time and almost 600 minutes... I have plenty of bars...

    Anonymous 5/4/10 7:24PM

  • THIS IS THE WORST CUSTOMER SERVICE ON THE PLANET...I AM A CUSTOMER SERVICE ADVOCATE..A SUPERVISOR..AND I HAVE TO SAY THAT I WOULD HAVE FIRED EVERY NET10 REP I HAVE SPOKEN WITH SO FAR.....HOW DIFFICULT IS IT TO TRANSFER MINUTES FROM A STOLEN PHONE TO AN EXSISTING REPLACEMENT PHONE....BEING PLACED ON HOLD FOR ALMOST AN HOUR, WITH NO COURTESY CHECK BACK......IF IN FACT THESE CALLS ARE RECORDED....THEN EVERY REP YOU HAVE NEEDS TO BE FIRED.....PLEASE GET IT TOGETHER, THIS PHONE WAS PURCHASED FOR MY DAUGHTER JUST OFF TO COLLEGE......REQUESTED A SUPERVISOR....BEEN ON HOLD FOR...OK, JUST HUNG UP ON AGAIN...WHO HIRES THESE PEOPLE ?

    upsetmom 4/25/10 1:36PM

  • Net ten states that you can transfer your Phone number, Minutes, and days to a NEW PHONE. I am here to WARN YOU NOT TO TRY IT. I had 200 Minutes and 21 service days left when I purchased a NEW phone and tried to transfer the number and Minutes left. The Phone number transferred but the MINUTES and SEFVICE Days DID NOT. 4 Calls to Customer service over 21 days and they can not fix the problem. One 30 Min call to customer service was a dropped call. After 21 days I now have a NET 10 PHONE with NO PHONE NUMBER, NO SERVICE DAYS LEFT, AND 200 Minutes. CUSTOMER SERVICE IS HOPELESS IN BOTH ENGLISH AND THE ABILITY TO HELP. I simply LOST MY MINUTES AND SERVICE DAYS since the PHONE ENDED UP WITHOUT A NUMBER and CUSTOMER SERVICE was 100% USELESS AND A WASTE OF MY TIME.

    Vince 4/23/10 10:21AM

  • My service expired by 1 day. Forget it. It's been a week and many many phone calls and still they can't figure it out. They keep promising they will fix in 24 hours. This is the worst customer service experience of my life.

    Anonymous 4/21/10 7:11AM

  • With my Net Ten phone telling me i have 50 minutes and 1 day service remaining I tried to call a number in Canada but the call would not complete. During it's use I had trouble hearing and so did the other parties.I have spoken to customer service a few times earlier but finally gave up on that foolishness.
    I will NEVER AGAIN use Net Ten and anyone who will listen, will hear my story.

    Anonymous 4/9/10 8:00AM

  • Horrible customer support. Hard to hear and hard to understand. The will waste about twenty minutes before transferring you, then will likely hang up. twelve phone calls over two weeks totaling over 300 minutes, and still no service.

    Net10loser 4/8/10 1:37PM

  • I purchased a Net10 Phone today, got on the internet and activated the phone without any problems, I was told the phone was active and ready to use, and it showed my 300 minutes and 60 days credit included with the phone. I tried to use the phone, and could no make or receive calls, then I noticed that I didnot have a phone number. I called customer service and spoke with someone who spoke very broken english, I was on the line approximately 10 minutes before I determined he wanted the serial number of the phone.
    I told him the number, then he transfered me to someone else that I didn't understand.
    this continued until I had spoken to several
    customer service personnel. I finally sent an Email to customer service, and now wait for a reply, which I probably want receive.

    I have never been so Pissed Off in my life.

    crazybillyc 4/6/10 4:07PM

  • I was on the phone for an hour and a half just to get my old phone number transferred to a new phone. I can't even begin to estimate how many times I was put on hold. Then I got diconnected and had to start all over. And I could hardly hear the reps anyway with the accents and the awful connection.

    You get what you pay for. Be prepared to set aside an afternoon if you need customer service.

    Brsct 4/2/10 9:58AM

  • DO NOT waste your time with this company itnot cell phone happy,it is CELL PHONE HELL, after u r told by the email reminder that u can buy cards to pay-u cant anything that says net10 will take your money and your life i am still on the phone 4 2+ hors an no solution yet. but $80 in the whole!

    WARNIng 4/1/10 11:11AM

  • 20+ calls to their lack of service dept/corp office and issue still not resolved. They are selling a service that they are unable to provide.
    STAY AWAY!!!!!

    FEDUP 3/30/10 11:25AM

  • bought Net10 phone that said "International Calls just 15 cents" on the package. Service Guide says "PLEASE WAIT 2 BUSINESS DAYS AFTER YOUR NET10 PHONE IS ACTIVATED TO MAKE INTERNATIONAL CALLS"

    according to the service guide the user has to press *1 and then send to make the international call. whenever I press *1 I get a message "1.5 minutes have been deducted from your account" and then there is a voice saying that the phone has not been activated for international calls. I activated this phone over 3 weeks ago and I am able to make domestic calls but no international calls as advertised. called CS several times about this issue, each time spending hours with them on the phone. their answer is always "you will receive a SMS confirming the activation for international calls within 24 hours" and: nothing happens. when I ask the CS rep for his name he or she usually hangs up on me.

    flyhi152 3/27/10 1:58PM

  • The worst customer service I have ever had with ANY company. Managers are snotty and rude!!!

    Rickster 3/25/10 7:12PM

  • Customer service doesn't speak English, and when I asked for someone else, they hung up. Friendliness:
    Pleasantly Useless. I've quit recommending Net 10.

    Anonymous 3/23/10 8:42PM

  • Worst customer service ever. They make you phone a number that is usually busy Then they put you on hold forever When you finally get a human, it can barely speak English most of the time and simple questions are beyond them Meanwhile you are charged 10 cents per minute for wasting your time. This company is so bad it's almost evil.

    Spud 3/21/10 12:58PM

  • CHECK YOUR BILLS FOR DOUBLE BILLING, THEN CHANGE PROVIDERS!!!!
    Net 10 does not seem to want to settle billing disputes. I have one phone, with easy minutes and they bill me twice a month. They just keep transfering me around to different Indian nationals and keeping me on hold. It seem that I will have to contact my credit card company to block net10 from stealing. Check your bills for double billing!!!!

    Joe 3/14/10 5:07PM

  • this is ron from california..i take back all the compliments i have given to net 10..i made the compliments before i was actually helped..it turns out nothing was done...so i need to go to negative comments and finish this..i will also be sending email to KCBSTV INVESTIGATIVE REPORTS in los angeles over the customer service i have received..terrible

    Anonymous 3/13/10 9:47AM

  • I'm on hold right now and on my third person!!!! I wonder if anyone knows what they are doing!? I got a replacement phone and need my minutes and days transfered. WOW!!! They just fiqured it out. I'm glad it was a $100 I thought they were never going to find! Wait a minute now I get to enter 5 more codes. BAH!!!!!

    Anonymous 3/11/10 9:52AM

  • I tried to reach your customer service never ever pick up my call very bad. Don't you have anybody working?

    ta 3/2/10 6:21AM

  • I am a first time user and have already wasted over 5 hrs just attempting to get my phone working....I still can't get a number! Is this CRAZY or what! What a waste of time!
    On skype 6 times via comp. and they can't hear me/overseas of course.(fin. got min.on)On phone cust.serv./occas is busy....I'm put on hold for very long time to use up my min. and still no phone no. I have to wonder what on earth is going on with this company! Can they stay in business with such poor service?Co.needs online chat. I thought this would be a great company. Disappointed right now.

    barbiewoz 3/1/10 10:12AM

  • Ordered a new phone from Net 10 after mine died ....5 days later no phone. I called and was put on hold for over 30 minutes.

    This company sucks !

    If your not Mexican....you won't be understand the customer service person.

    "Customer Service"... what a JOKE.

    Thorn11acr 2/25/10 1:13PM

  • I agree with all the comments. I have not yet been able to get through to anyone - the last time I was on hold for 2 hrs and 12 minutes and then gave up. They reduced my minutes for the time I was on hold. I have been in U.S. for 2 weeks and am still unable to call my family in Canada. I tried to activate my international calling online and nothing happened and I am so fed up with the lack of service I could spit. I will never use these guys again -

    fuffles 2/21/10 3:52PM

  • If you like being put on hold and being ignored then buy a net10 phone. Has anyone ever gotten their problem solved?

    lhen 2/19/10 10:07AM

  • Yep. You all are right on with the CS problems. I couldn't understand the person on the other end either and was 2 1/2 hrs and STILL haven't resolved why my new phone has a Sim that is saying 'Failed'. Even tech support online is no help. When it states to 'press 1 for English' someone needs to understand that means PROPER english!! NOT broken English. I am very disappointed.

    montegirl68 2/18/10 2:19PM

  • I agree with all the comments here. Customer service is very lacking with this company. I have the phone registered but try and get customer service for International calls. I and others have tried for days and been on hold for hours. No one answers the phone. I tried on line but after 5 days, still not activated. What a waste of time!

    PatR

    Anonymous 2/15/10 1:23PM

  • After too much time talking to customer service and not being able to understand the person, I'll just buy a new phone with minutes included when I go back to the USA...too bad such a waste as the phone I bought last year still works..just seems like too much trouble to add mins to it vs getting a new phone

    Anonymous 2/13/10 2:12PM

  • I would love to say something about net 10 but they suck so bad, they cannot even pick up the phone. Was on hold for over an hour twice and gave up !!!

    simon5150 2/12/10 7:07AM

  • Wow, these reviews are right-on. It does sound like a food court when you call net10 CS.. The agents accent was so heavy I had to ask for another agent so she hung-up on me !!! DON'T let your minutes or time expire if you do just buy another phone to save the grief...

    Anonymous 2/9/10 9:06AM

  • It absolutely sucks!!!! I was on hold for over an hour and they still couldn't or didn't help and the noise was awful and the lady on the phone was rude and I couldn't understand a word she was saying. I love the phone but HATE THE SERVICE.

    Anonymous 2/5/10 2:22PM

  • My phone is dead I need a battery I called & she said she would send me a battery she had to put in my information I was on hold for 40 minutes & had to leave for adoc appointment. That was second call the first time I was disconnect. The name was Makie or something hard to understand it is impossible to get help by phone. I need help

    Anonymous 2/3/10 10:21AM

  • Absolutley the worst customer service I have ever dealt with. You can not understand a word they say to you. They pass you from rep. to rep.The wait time is literally hours!.Problems still not resovled. This is boarderline scam.

    brc358 2/2/10 5:12AM

  • TERRIBLE SERVICE! I said to my family and friends background noise during support sounded like a crowded food court in a busy mall. I agree with the frat party background people are reporting!!!! Not to menion they have no idea on issues with these phones and both mine and daughter have same issues. What are the chances on 2 defective phones? This is my Second issue through net 10 with lg600 phone. 1st was our voice mail, wasted 10 of my min trying to set it up, when it should be free website said so. Called support issue was never fixed!Still no voice mail Was on the landline for 48min. left phone on like they said and issue was never resolved! I left it go because I figured it out by googling it. Also got the PROPER manual for my phone on my search, Net 10's version tell you nothing about the phone! Initially I emailed them on new problem after 1st failed attempt with phone. they sent me a code to put in and it disabled my prepaid service. This issues was reported to them on the 22cnd today is the 26th i gave them the benifit that it was the weekend and waited 48 hours during bussiness hours. Now mind you I have had no phone for 4 days. Gave them my ticket #s and they had no idea of what was going on AAAAAUUUGGGGHHH!!!!!! They are on there last chance if new phones do not work I will report them to better bussness bureau. There needs to be a way to end this frustration.
    http://www.prepaidreviews.com/net10.html

    kim 1/26/10 5:38PM

  • something needs to be done with their customer service. my mom was on for a hour and 30 minuutes and myself on hold for 1 hour and 9 minutes this really sucks!!! total of 2 hours and 9 minutes this is very disappointing.

    mljljjl 1/25/10 12:48PM

  • Customer service net10 does not know what customer service is or will never know. what a joke no more net 10 for me.

    hunter 1/23/10 2:45PM

  • I have found the NET10 customer service group to be completely useless.
    When you dial in you wait for ever to talk to someone. When you fianlly get to talk to someone they are very polite, keep thanking you for being a customer but completly useless at solving any problems.
    I placed an order for a phone and for the next 3 week tried my hardest by e mail and telephone to findout when the phone would be delivered but was always told someone would call me, but they never did. The only reason I remain a customer is becaue I have 600 minute in the bank, but I am close to giving up with Net 10 and losing my minutes

    trumper 1/21/10 5:22PM

  • I have spent 6+ hours trying to resolve my issue. If it is ever resolved, except by cancellation, i will NEVER use NET 10 again

    Mamsac 1/8/10 8:20AM

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  • Ive heard people complain about there customer service but personally i have never had a problem. I called to transfer my number and it was done pretty easily in reasonable amount of time. I cant complain.

    Solo 4/30/10 4:35PM

  • Have used net10 for 3years now. I originally started buying a phone for a backup/emergency phone for the car. Then i realized i can save by buying their phones for everyday use because they hassle free. Ya you have to fight with Cs when you first get the phones but that’s expected with every carrier. Im saving alot of money compared to using a contract and im far more flexible now. I have used most of the carriers and i know that net10 is great and comes with min hassle.

    Shaun Kenner 4/26/10 12:44PM

  • I have a feeling that people are much more likely to write their complaints than their compliments. Yes, I had to have a rep repeat himself a few times because of his accent when I called to activate my phone. Big deal. He was very courteous and remained so throughout the call. I was told it could take up to 7-10 days to port my number from my AT&T wireless phone. Within an hour, my AT&T service was disconnected and approximately 2 hours later, my Net10 phone was working with my old cell phone number.

    I switched from AT&T because I was tired of contracts that you can't break even though I had constant trouble with my signal. I cannot get a signal in my own office in a large city nor could I get a signal in a hotel where I frequently travel to for work. I haven't traveled with the phone yet, but I have a very strong signal in my office already.

    Randy 4/15/10 11:13AM

  • Net10 is a great service. Just graduated college - parents forced me to start paying my cell phone bill. I thought my bill was too high for the amount of minutes I needed so I went to Net10. Pay as you go option available for only $0.10 per minute, however, I decided to pay upfront $200 for 2000 minutes that expire 1 year after the purchase date. I have been very happy with my decision and in fact, plan on staying with Net10 for a very long time. (Plus, I'm saving almost $400 per year compared to what I was spending before!!!!)

    RavensGirl 4/1/10 7:35AM

  • I for one have been happy with Net10. I think its also because my expectations are realistic. As with all prepaid companies, they operate in a very competitive environment, trying to offer an extremely affordable service, and as a result have to cut corners in places. I think from this evidence, CS is one of those areas. Luckily you can buy a cheap phone from them, get the free 300 minutes and 30 days and try it out at very little cost ($19.99). If you like it then stick with them, if not then look elsewhere.

    E Ross 3/24/10 8:56AM

  • have been with net10 for about 8months now, i just had to get a new phone when mine was stolen, and it worked out great, the rep really helped me get everything on track, i got all my old minutes and everything, you normally don’t get such great service with the other carriers. For the price net10 sells its products i say its excellent that they can be such a bargain and still compete with the big guys. and we all know that every carrier has problems, net10 has been smooth sailing.

    Lakin 3/22/10 2:08AM

  • byron helped me at net 10, i would recommend him for salary increase or promotion..he should be teaching the reps how to do it right...he is very courteous...ron

    Anonymous 3/12/10 6:55AM

  • jonelle 51939 in customer serivice went the extra mile and talked with me for 1 hour trying to get my phone straightened out so i could use it..she is very smart and i would recommend her for a promotion..ron

    Anonymous 3/11/10 3:23PM

  • jonelle, at net 10 has helped me and does excellent customer service..i would recommend her for salary increase and or promotion, net 10 needs more agents like her..she got my phone turned back on after net 10 accidently shut it off..ron in california

    Anonymous 3/11/10 2:31PM

  • I have had such a different experience than all these negative complaints. NEt10 has been phenomenal and I love that I don't have to deal with contracts and being bullied by other cell phone companies that just take my money. Here with Net10 I control how much I spend ( and save) and the service is fantastic!!!!! It's ten cents a minute and five cents a text and I just save sooo much money at the end of the month its almost ridiculous! I love net10 and it works for me!

    rih33 2/28/10 11:36AM

  • Well I don't know about the following situations that have been posted, but I've had excellent service and with people who can talk proper english. I guess my problem is that they continue to call with bogus phone calls so you use up your minutes. A little bit of a scam to me, but you sign up and should understand this is more than likely their policy to get more minutes out of you.Until they screw me over, I would tell people to use them.There reasonable cheap and I've had no problems with my phone.Just don't anwser the phone if you don'nt reconize who is calling you.

    Anonymous 2/27/10 3:11PM



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