Net10 Customer Service

User Reviews, Ratings and Comments

Net10 customer service is ranked #371 out of the 630 companies that have a CustomerServiceScoreboard.com rating with an overall score of 32.24 out of a possible 200 based upon 968 ratings. This score rates Net10 customer service and customer support as Disappointing.

NEGATIVE Comments

894 Negative Comments out of 968 Total Comments is 92.36%.

POSITIVE Comments

74 Positive Comments out of 968 Total Comments is 7.64%.

Issue Resolution

Reachability

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Viewing Net10 customer service complaints
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This company SUCKS. I have been arguing with the stupid foreign people that don't know crap they cut my data off before my minutes ran out I added another 50 dollar phone card and still a week later they haven't turned it back on and every time I call they send me to a recording and refuse to let me speak to a supervisor they are such liars and they are false advertising a lot of crap I regret ever dealing with this piece of crap company.

JohnMitchum 5/21/13 5:05PM

Official company reply

Hi, this is April from NET10 Wireless. We apologize for the inconvenience. We are willing to help you get your issue situated. For us to further check your account, please send us an email at NT.CorpResolutionTeam@net10.com with your name, phone number, serial number or the IMEI of your phone. Thanks!

AprilTS 5/21/13 5:35PM
Suck!! Suck!! Suck!!... Five Days My Husband Toiled With This Nonsense Of A Company Customer Service. Anita, Summer, George All That Claim To Be Managers. He Loaded His 50$ Card. No One Can Answer Why His Data Doesn't Work. He Keeps Getting An Alert Saying It Would Resyart In 24 Hours And Its Been 5 Days. They Keep Pushing Your Call Atound The Office To Do The Same Tactics Over An Over.. One Little Eord For Net 10 (lawyer)!!!!!!!!

worstnightmare 5/20/13 3:38PM

Official company reply

Hi, this is April from NET10 Wireless. We're so sorry for any inconvenience caused. Allow us to help you. Please send us an email at NT.CorpResolutionTeam@net10.com with your name, NET10 phone number, and the phone's serial number so we can get this done immediately. Thank you.

AprilTS 5/20/13 5:13PM
This has the worst customers service out of every other phone company. Net10 sucks am not even staying with them for another month am going to switch i cant deal with this bs....

Anonymous 5/20/13 12:41PM

Official company reply

Hi, I�m April from NET10 Wireless. We�re sorry to hear about the bad experience you had. If you need our assistance, you can email us at NT.CorpResolutionTeam@net10.com. Thanks!
AprilTS 5/20/13 4:40PM
this has to be the worst customer service of any company that is out there. tried to reach customer service for 15 minutes was unable to get through to a living person prompts do not work.

flustrated 5/20/13 7:58AM

Official company reply

Hi, this is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, Straight Talk phone number, and the phone's serial number so we can check your account in our database. Thank you.
AprilTS 5/20/13 8:11AM
My Name is Michelle I brought My net 10 phone from walgreens in March of 2013 I brought a fifty dollar phone card every month since.I put my minutes on my phone on may 5th my phone stopped working on may sixth I took my net10 phone to my local cell phone store only to fined out the sensor has went out.I don't know what your company is about but I do know that your phones are Bogus I think every customer should know that your service is not worth the switch.

M. Byrd 5/20/13 2:44AM

Official company reply

Hello Michelle, this is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, phone number, and the phone's serial number so we can check your account in our database. Thank you.
AprilTS 5/20/13 4:57AM
you are lying to the people with the products they offer and this is called fraud even I have a contract that says unlimitado service and is not real this is abuse and fraud very big of you. I hope to resolve this situation as soon as possible!

yomy 5/18/13 9:08PM

Official company reply

Hello yomy, this is April with NET10. My apologies for what you've gone through. Your frustration is apprehended. For you to be assisted properly, simply email us at NT.CorpResolutionTeam@net10.com. Thank you.

AprilTS 5/19/13 7:16AM
Yes i am back again. i have been on the phone with net10 reps for 2 days now trying to get the data part of the unlimited data plan back to working. all they d isend me to the "correct" department which hangs up on you and does not help at all. they refuse to let u speak to a suppervisor and refuse to do give you your money back. note this if my service is not what i purchased then Net10 will be Sued for all the wrong doings and for false advertisment. Unlimited does not mean 1.5 gb of data it means no limite. this is false advertisment.

thank you for all the stress you have put me through.

patti0907 5/18/13 8:38AM

Official company reply

Hello patti0907, this is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, Straight Talk phone number, and the phone's serial number so we can check your account in our database. Thank you.

AprilTS 5/18/13 9:03AM
net10 is ajoke huge run around with frustrating ridicilous so called customer service who you cant even understand and who are never actually able to resolve your problems they normally keep you on the phone for hours than say to call back later because the department you need has left for the day what a huge joke!!

Zimbabue 5/17/13 7:23PM

Official company reply

Hi! This is April from NET10 Wireless. Apologies. Let me try to help you get this situated. For me to better assist you with this, Email us at NT.twittersupport@net10.com. Thanks!
AprilTS 5/17/13 7:35PM
I am beyond mad at this com.pany I spent $20 for a sim card $50 for unlimited and got nothing. I've tried for 2 months to correct this through emails and customer service and have had no luck. nothing. not even one day of service. if somebody take your money and gives you nothing in return isnt that theft? I called customer service and they to hardly even spoke English in the emails I sent not even one of them was answered. I'm at the point of wanting to file charges for theft! still have no phone service

iamkimwillia 5/17/13 4:53PM

Official company reply

Hi! This is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, Straight Talk phone number, and the phone's serial number so we can check your account in our database. Thank you.

AprilTS 5/17/13 5:31PM
To who this may concern,
Not that it will matter to this upstanding corperation.
your service suck's, from the begining to the end.Yes you will be left on hold foreveeeerrr. Then you will be promptly dissconnected.Oh did I mention they speak amerimex. Oh yea Raymond or romundo is the highest in command NO PHONE FOR YOU!!! Hear Net 10 take your cheap ass phone service and wipe my ass of you.Also the last time I looked I still live in america where english is the prefered language, SO PISS OFF.!!!

BUCK 5/17/13 11:12AM
There customer service is pathetic and they say you have options that you do not actually have. Good deal's ,but dumb company.

Good Guy 5/17/13 11:06AM

Official company reply

Hi Good Guy! This is April from NET10 Wireless. We apologize if you had trouble with our service. Please send us your phone number and full name so that we can help you in resolving your issue. You may send them to NT.CorpResolutionTeam@net10.com. Thank you.

AprilTS 5/17/13 12:41PM
This company has the worst customer service that I have ever dealt with. I was on phone over and hour on hold and never got to a customer service rep. On a previous call I chose the option to have them call me back, they did, told me they could not help me, transferred me to another department, was on hold 20 minutes then gave up. I tried to handle my own problem online but their website is so screwed up that I could not help myself. I am going to switch companies. Net 10's price is not that great for all the inconvenience that you have to put up with.

kim 5/16/13 4:14PM

Official company reply

Hi Kim, I'm April from NET10 Wireless. We truly apologize for the inconvenience this has caused you. Allow us to handle this issue, just send us an email at NT.CorpResolutionTeam@net10.com. Thanks!
AprilTS 5/16/13 7:34PM
it about net 10 I donot like it all because they or sorry company I not use them no more they do like take care of custom at I call all day long to talk to about adding airtime card they nerve let know when that you need att airtime card
that the true about net 10
Donald R Hopkins

denise901 5/16/13 9:28AM

Official company reply

Hello Donald, this is April of NET10 Wireless. We�re sorry for what happened. You may send us an email at NT.CorpResolutionTeam@net10.com for us to better assist you with this. You need to include your phone number and serial number or IMEI of your handset for us to review your account. Thanks!
AprilTS 5/16/13 9:37AM
bought the international unlimited SIM to contact Australia.......doesn't work with Aust mobile numbers. did get through to a landline in Melbourne (once). Now says my Perth landline number is not supported. purchase i've ever made.....never go with Net10

The Pag 5/15/13 5:18PM

Official company reply

Hi The Pag,

I am April from NET10 Wireless. We apologize for the inconvenience that this has caused you. We can help you with this issue. In order for us to check your account in our database and for us to resolve the issue, please email us at NT.CorpResolutionTeam@net10.com with your name and phone number. Thank you.

AprilTS 5/15/13 5:42PM
is ANYBODY going to be calling me to advise the status of case or case seems Ricardo @ ext 6117 was supposed to be in contact with me last week and i STILL HAVE HEARD NOTHING. what's is going on with the way you treat customers? again, my name is Marni Verdoni and i want the $50.00 refund ASAP. please contact me 8:30 - 5 @ or return email @ this refund is now going into 120 days that i have not received it. doesn't sound like good cust. serv practice to me

mverdoni 5/15/13 1:23PM

Official company reply

Hi Mverdoni,

I am April from NET10 Wireless. We apologize for the inconvenience that this has caused you. We can help you with this. However, for us to better assist you, please email us at NT.CorpResolutionTeam@net10.com with your name and phone number. Thank you.

AprilTS 5/15/13 2:12PM
Never seen anything like it. I bit I could get better service in some 3rd world country somewhere. Every call averages about 1h or more, and all you get at the end your conversation is a basket full of irritation. Someone needs to investigate and shut them down if they cannot do business. It seems like they are just scamming people.

Anonymous 5/14/13 8:02PM

Official company reply

Hi,

I am April from NET10 Wireless. Our apologies for the inconvenience that this has caused you. We can help you with your phone's issue. However, for us to better assist you, please email us at NT.CorpResolutionTeam@net10.com with your name and phone number. Thank you.

AprilTS 5/14/13 8:18PM
I Have Never Heard Of A Phone Company That Will Not Produce Phone Records To You..i Have Done Everything Im Supposed To Do And I Still Havent Received Them In The Mail Like I Was Supposed To Over 2 Months Ago..this Is Pure Bs!!!

Anonymous 5/14/13 4:14PM

Official company reply

Hi,

We apologize for the inconvenience that you have experienced with the service recently. We would be glad to help you in getting this issue resolved. For us to better assist you, please send us an email with your phone number and serial number of your phone at NT.CorpResolutionTeam@net10.com. Thank you!

April
NET10 Wireless
AprilTS 5/14/13 4:23PM
This Is The Worst Phone Company I Have Ever Used!!!..not Only Do They Not Answer A Damn Thing But The Customer Service Sucks..i Have Been On Hold For 20 Minutes Only For The Person To Transfer Me To An Automated Message..this Is A Complete Joke And Waste Of My Time And Money..i Will Never Recommend This Company To Anyone Period!!!!

Anonymous 5/14/13 4:07PM

Official company reply

Hi,

I am April from NET10 Wireless. We apologize for the inconvenience. Please email us at NT.CorpResolutionTeam@net10.com with your name and phone number for us to better assist you and in order for us to resolve the issue. Thank you.

AprilTS 5/14/13 5:09PM
Net 10 deactivated my phone service stating they had done this due to my phone supposedly being reported "stolen", which it never was. Even though I have account information on file with them, including my e-mail address no one in their organazation ever bothered to contact me to confirm whether or not my phone had actually been stolen. If they had e-mailed me concerning this issue and had given me ample time to respond I would have confirmed this was not the case and any report of my phone being stolen had been done so in error on their part. Instead they deactivated my phone and minutes and I have a new phone which I cannot use and no service even though my phone still shows over 400 minutes and 102 service days I have already paid for. I tried calling the service phone number provided in hopes of talking to a representative to reactivate my phone but only got their automated system directing me to either provide a pin number from a pre-puchased minutes card or provide a credit card number to purchase additional minutes in order to reactivate my phone service! I firmly believe that this is nothing but a big rip off scam to coearse a person into buying more air time!! Net10 should be investigated for illegal business practices and for interstate wire fraud by the FCC and Attorney General for what they are perpetrating on their customers! This is the third posting I have submitted on this website and Net10 responds by direting me to e-mail them with required serial numbers and or phone number to resolve this issue but as yet nothing has been done to correct the problem they created and I feel that entering any further posts here is just a big waste of time!!!

mrclaude 5/14/13 7:22AM

Official company reply

Hello mrclaude! This is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, Straight Talk phone number, and the phone's serial number so we can check your account in our database. Thank you.
AprilTS 5/14/13 8:01AM
Since posting my first comment about the substandard service and problems with Net10 and responding to their directive via this website to e-mail them at the address they provide with my information absoloutely NOTHING has been done to resolve the issue with my phone service being deactivated due to their incompetency!! They are the consumate in unproffesionalism and lack any knowledge in the products or services they provide and are totally incompetent in their entire operating system!! If you post a comment here and receive a response from Net10 don't waste your time responding to the directions telling you to e-mail them at the address they give you. All you will receive is a link to another dead end to resolving your problem and become even more irrate and frustrated!! My only suggestion is to find another phone service provider and dummp Ne10 for good as I am about to do!! ARE YOU GETTING THIS NET10???!!!

mrclaude 5/14/13 6:18AM

Official company reply

Hi Mrclaude, this is April from NET10 Wireless. Our apology for what happened. We will have this issue investigated. You can email us at NT.CorpResolutionTeam@net10.com with your phone number, serial number or the IMEI of your handset, for us to provide assistance. Thanks!

AprilTS 5/14/13 6:41AM
My iphone with T-Mobile SIM no longer has data. I only get the run around. This is the most frustrating company to deal with. Run.

I called, I posted on their forum...all dead ends.

They just forward you to this voice mail that tells you that you've been cut off due to data overage. There is a 1.5 G limit on ATT SIM.

Well, did anyone ever check that I do not have an ATT SIM. It is a T-Mobile SIM.

Let the take your money and watch your headaches grow.

wau 5/13/13 11:21AM

Official company reply

Hi Wau, this is April with NET10 Wireless. Our sincerest apologies for the inconvenience that you have experienced with the service recently. We would be willing to help you in getting this issue resolved. To better assist you, please send us an email with your phone number and serial number of your phone at NT.CorpResolutionTeam@net10.com. Thank you!

AprilTS 5/13/13 11:32AM
My old Net10 phone quit working so I bought a new one. I went on line to activate it and trasfer my exsisting phone number. It activated but with a different phone number! After calling customer service and waiting over 40 minutes on hold for a customer service rep who barely spoke or understood english they told me my new phone would require a new sim card and would arrive in 3-5 days. The new card arrived over the weekend. I had to use my freinds phone to actvate it via their customer service line and activated my phone with my old number and new sim and it seemed to be fine, in fact I used the phone to call my mother for mother's day. This morning I went use my phone and got a recorded message saying my phone was de-activated and to call a service center for assitance!! Is this some kind of perverse joke on the part of Net10?!! How in the world can you call them with a de-activated phone??!! I am more than fed up and frustrated with all the nonsense and inconvenience I have been put through with Net10!!! I will be switching to a different service provider very shortly!!!!!

mrclaude 5/13/13 9:39AM

Official company reply

Hi mrclaude! This is April from NET10 Wireless. I would like to apologize for the bad experience you had. Nevertheless, we will be glad to assist you with your transactions. Email us through NT.CorpResolutionTeam@net10.com, and please include your name, Straight Talk phone number, and the phone's serial number so we can check your account in our database. Thank you.
AprilTS 5/13/13 9:44AM
I purchased a Net10 data smartphone from Dollar General Store on April 12, 2013. I also purchased the $50.00 Unlimited data plan. Now here I am at the end of the first month and I am having probles with my data plan. What was suppose to be UNLIMITED is really very limited. At 1.5GB my data service was cut off and the reps are saying I was abusing the data services. All I have done was download games from the android market and/or programs to download music to my phone. With it being less than 30 days I have asked for a refund on my phone, I was told to go back tothe store that I purchased the phone at well becauseI dd no keep my receipt I can not return the phone to the store. I have spent sevral horson h phone wit net10 reps and I haveeven called he corporate office. After now 30 minutes o being on hold waiting for a suppevisor my battery is about dead and te phone isnt wantig to charge. I a at te point ofputing this all over facebook, Myspace, twitter and any other website I can. Untill this is resolved I will run this company in the ground. Now if you ar willing to resolve this and stand behind your product my number Fix the problem.

Patti0907 5/10/13 11:12AM

Official company reply

Hi Patti0907! This is April from NET10 Wireless. We apologize for the trouble this may have caused you. Please send us your phone number and full name so that we can check your account and provide a proper resolution to your issue. You may send them to NT.CorpResolutionTeam@net10.com. Thank you.

AprilTS 5/10/13 11:57AM
I was told I would have to enter another complaint since my case was closed! I have sent my phone to net 10 to be replaced a second time I have not gotten any email or contact from net 10 saying my replacement phone was sent out yet how much longer am I to wait?

rita 5/9/13 5:10PM

Official company reply

Hi Rita, I�m April from NET10 Wireless. We sincerely apologize for what happened. Please send us an email at NT.CorpResolutionTeam@net10.com with your ticket number. You will receive it in 3-5 business days.
AprilTS 5/9/13 5:56PM
2nd complaint entered in 2 days. told today to speak with Ricardo @ 800-876-5753 ext 6117 after 1:00 pm est, when i called, he was now not in the office at all, surprise, surprise!! and all the c/s i spoke could tell me was ANOTHER 30 BUSINESS DAYS FOR REFUND (NOW MOVING INTO 120 DAYS FOR A 30 BUS. DAY REFUND). will now have to wait for Ricardo to call me, (i will not be holding my breath!!!)

marni verdoni 5/9/13 12:52PM

Official company reply

Hi Marni, I�m April from NET10 Wireless. We truly apologize for the inconvenience. Let us help you have this resolved. Please email us at NT.CorpResolutionTeam@net10.com your name, phone number and serial number of your phone for us to check your account. Thank you!
AprilTS 5/9/13 2:39PM

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Viewing positive Net10 customer service ratings
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I've had this for a month now and while I've had a few issues with getting help, I've eventually had my problem solved by a rep who was patient. Despite the problems, I know I get what I'm paying for, as it is still $40 cheaper than verizon's cheapest plan for me and it was so much easier to reach a person with Net10 than it was with Straight Talk.

caleewa 4/4/13 3:44PM

Official company reply

Hi Caleewa! I'm April with NET10. We are glad you are satisfied with your service. We are looking forward to serving you better. If in case you need our assistance again, you may also send your concerns via email at NT.CorpResolutionTeam@net10.com. Thanks!
AprilTS 5/11/13 1:30PM
Great service the CSR was very responsive.... i was given the runaround for 3 weeks and corporate solved the problem in less than 10 mins.. ill never leave net10 i love the service T-MOBILE sucks

Anonymous 3/20/13 8:54AM

Official company reply

Hi! I'm April with NET10. We are glad that your issue was already resolved. In case you will need our assistance again, please don't hesitate to email us at NT.CorpResolutionTeam@net10.com. Thanks for the love!
AprilTS 5/11/13 1:33PM
I can't use my phone it say's it's deactivated yet every time I check to see if it's working I loose minutes I sent 2 different emails on tuesday it's now thursday and have not heard back from them. Also when I try to use their website it says my phone num is not one of theirs and will not let me access my acct. I was able to talk to customer service after recording and explained to him that this was my only phone access and all he would say over and over is call me from your other line with continual repeating myself that I did not have one it's a little frustrating since I have had net10 for years and it makes me wonder if I will anymore

aargh 3/14/13 5:13PM

Official company reply

Hi Aargh,

I am April from NET10 Wireless. We apologize for the inconvenience that this has caused you. We can help you resolve this issue. For us to better assist you, please email us at NT.CorpResolutionTeam@net10.com with your name and phone number. Thank you.

AprilTS 3/20/13 2:30PM
When people do the right thing you have to tell people and i posted a complaint under silvermist about loosing my phone number after 14 years and Net 10 retrieved it for me as i have some cancer issues and all my medical is with that number also systemic lupus but to me the best was i have a 1985 Mustang with about $5k in lifetime warranty parts that phone number is warranry information so Thanks Net 10 and April for reading my post and making me a happy and now a loyal customer

silvermist 3/12/13 11:47AM
I previously submitted a comment under the name "Steaming in Iowa." This is an update. I wrote to the e-mail address that April gave me and set up a time to talk with them on my home phone. I'm thrilled to say my remaining 7000 minutes were on my new phone before the call was completed. My representative treated me with 100% courtesy and competence. It couldn't have been a more satisfying interaction. I pray that those you experiencing ongoing problems will have peaceful resolution in the end.

Steaming in Iowa 2/23/13 9:58AM
I have been with Net10 for years and they are great. I think sometimes you get an unknowledgeable person. If that happens just say thanks talk to you later, recall and get another tech. Its like any other place you will get techs that don't know a thing. I always call back and get better service during the day on work days. Also, Net10 is deactivating people if they use to much data, thats what my pals have told me. I have a Samsung Galaxy Proclaim, excellant phone. Works with Verizon towers only in my area. I imagine if I used to much data they would kick me to the curb. I hardly use data on my phone if I need to download from Google play I will through my wifi at home. So when it comes to choosing a smartphone with sim card that allows u to do anything, I think there is going to be problems with over usage. I bought my phone at Walmart, if it did not work, (u pretty much no right away) just take it back and get another one. The proclaim took a total of 1/2 hour to activate only because I keyed in the wrong progam number. If anything I would of been out of a phone for 1 hour because I kept my old phone from Net10 and could have reactivated it again through the phone. I hope this helps.

Patunia 2/17/13 6:54PM
I want to thank Kalika with Net 10 Wireless for her kindness in helping me today. She was able to resolve the problem with my cell phone in reimbursing minutes lost due to my phone deleting them. I appreciate so much her help. Thank you God for her help.

Anonymous 2/12/13 9:41AM
So, I called last month or so to get some time added on to my phone because it was deactivated for at least two months. I was having issues with the website because it wasn't liking my information. Called them up, spoke with a woman, she seemed a tad bored but she got done exactly what I wanted to do. Helped me get my phone reactivated plus also ensured that I didn't lose my phone number - I was totally expecting to have lost it by the time I finally got my phone turned back on. I was really nervous about calling them, expecting to be sharing a horror story but no, everything turned out fine. Got exactly what I wanted in about ten minutes or so. Or that's how it felt anyway. I've been telling myself I would leave a review because of the negative feedback and that's always what people say. Rarely do they proactively tell good experiences, it's always the bad ones that people want to talk about.

Chev 2/6/13 9:53AM
I have a text plan. Every so often I receive a text message unsolicited. I do not read or answer it. Automatically 5 minutes are deducted from my account. If do not have a plan for text why does Net10 allow delivery especially incoming messages?. I am concerned that Net10 allows this to happen because of the increased useage cost for the customer. So far this has happened about 6 times and I have lost $3 in time.

sketter 1/3/13 6:20PM
I would like to thank Wendy for her assistance in resolving issues with my Net 10 service. I have had several issues over the last couple of months but all is resolved now! I would like to encourage other customers to email Net 10 at the address that they list in their comments on this site and in response to customers' comments.I received a very quick return email and Wendy quickly resolved all my issues within just a couple of days.I am now a satisfied Net 10 customer and you can be too! Email them and you will see! Thanks Wendy and Net 10!!!

Anonymous 12/10/12 2:33PM
i would like to thank net10 for all they have to offer.i as a truck driver have been with you guys and girls and purchasing mostly the 750 card for the last 4 years and have not had any problems any different than contact phones (other than normal area reception problems).just to let you know im still using the same phone.keep up the good work. thank you

Anonymous 11/4/12 5:32PM
I've had Net10 for 6 years. Works great ... everywhere.

Customer Service and computer system is dated ... so there WILL BE glitches.

If you want perfect instant customer service get Verizon and pay triple.

I DON'T WANT ANY CUSTOMER SERVICE. The phone just works.

Jon 11/2/12 7:55PM
My daughter one month of service -- 750 minutes for $25. My bank statement showed a deduction of $680.64. This did not at all make me happy; I'm on Social Security and that's about half my monthly income.

I was afraid because I had seen negative comments about Net10. Rather than having to wait, they let me wait for them to call me back and they gave me an estimate of 4-9 minutes. They called back in 6 minutes. I had to go through a couple of people, of course, to figure out what was going on.

It turned out my daughter somehow ordered 24 months of service, not one month. Without questions, Net10 canceled 23 of those months of service. Each service person I talked to was friendly and efficient and spoke English extremely well.

So thank you,Net10.

Net10, Please give customer service training to cable people and Internet Service Providers, and utility people and repair people.

WmF 10/19/12 6:04PM
I have had my Net10 service for two years and have had to contact customer service only twice. They were polite and quickly answered my questions. I am using the LG620g phone which is not problematic as some of the others might be. I am very pleased.

TH'er 10/2/12 12:40PM
I think due to your feedback NET10 has improved his customer service. I got the guy on the line within 15 mins. Tried to help me diligently but still I wasn't able to connect to internet which my $50 plan provides - it could be a network congestion or something else but couldn't connect. However, the guys was cordial and helping.

Farbman 8/31/12 1:30PM
"NET10" & "Straight Talk" do NOT offer hands-free Bluetooth, which is used while driving, etc. Even though it naturally comes with this version of Android, they've intentionally removed it from their version of the Android OS (aka "Gingerbread.") I found an app on "Google Play" (the site where you have to download android apps) that would have actually installed a hands-free app to use with Bluetooth. The app was blocked from installing on this brand new NET10 phone and I was kicked off of Goggle Play, by NET10. Goggle Play is now gone from my phone for just trying to download an app that would given me hands-free calling. I've done a complete factory reset. NO MORE GOOGLE PLAY. You see, with the "unlimited" plans they offer, the last thing they want you to do is talk on the phone while stuck in traffic. It would eat up too many minuets.

The app I tried to install is called "Voice Control."
Beware: Trying to install this commonly used app may disable some of the most important features of your "Tracfone" family of phones. They say that their 'refill' cards aren't refundable. Well, it's off to the bank in the morning to file a fraudulent charge to my checking account do to this serious violation of false advertising.

None of the Tracfone family of has a BBB Accreditation. I wonder why?

I found gold with this, their premium customer support number: 800-323-2366. Them foreigner's answered on the first ring, every time... and were very nice!

JE56789 8/8/12 10:47PM
I purchased 3 Net10 phones on HSN. They cost $99 and included the first months service ($50).
I read all the negative feedback and decided "How bad can it be?".
I had a few questions while setting everything up. I tried e-mail and they answered within an hour. Good english and correct solutions.
I ported all 3 numbers over from Sprint one morning. While filling out the form to port I encountered a screen that did not apply to me and I could not get past it. I paused and e-mailed tech support. Ten minutes later they called me and a yound woman from the Phillipines, whose english was impecable, solved me problem in about 15 minutes.
There were issues with the other 2 phone ports (because I gave an incorrect ZIP code). Once again I was called by support and the problem solved.
All 3 of us love the phones and at $136.00/month for all 3 with unlimited everything and no contract, it is about $100 per month cheaper than Verizon.
Perhaps I am the exception, but I don't think so. In my experience unhappy customer jump right on negative feedback. Happy customers just go right along with their phones. I recommend them highly.

ifixtvs 7/30/12 8:00AM
Well, after 2 days my Net10 Zte Merit smart phone stopped sneding/receiving texts and calls. I read all the negative comments here first, and was nearly resigned to going back to Walmart for an exchange or money back. Then I read the positive comments and attempted online support from the main webpage. It was EXTREMELY difficult to get a response that didn't feel canned, and after a while the person I was writing to did not respond at all. Then, I read somewhere that the Net10 Facebook page had a good support section, so I tried that. After submitting my ticket, I received a response within 2 minutes. After a brief exchange, the support guy (the name at the end of the emails was Kyle) had my phone up and running. All in all, about 10-15 minutes of emailing, 5 emails total. Barring any other problems, I have to say I like the Net10 service. I have bars everywhere I go, the phone itself runs most Android apps smoothly, and the customer support seems okay, as long as you use the Facebook page. DO NOT try to use the Net10 forums. - Brandon

Brandontka 6/30/12 1:28PM
The Problem
Bought a Straight talk phone and card from WalMart yesterday Motorola W418G. Used ST website to activate, took over 1 hour (first clue). After the wait could make a phone call but couldn't contect to web. Called official
Straight Talk run around Center 1-877-430-2355 and was told it could talk up to 24 hours for everything to start working (second clue). Today phone still not working. Called ra Center again spoke to Straight Talk customer service rep, spend 53 minutes on phone entering strings of codes, removing battery, clearing cookies etc, nothing worked, was tranfered up? to super tech! he ran from same cue cards, same results. He stated he would send better codes over the phone to fix problem noting it may take up to 1 hour to get all the codes. After one hour I should remove and replace battery, clear cookies, etc and try again. Surprize surprize it still doesn't work. Called Straight Talk customer service again got new rep who started the same stall again. I asked for his supervisor and he hung up.Lessons learned. ST is cheap just pray you never have a problem. If you do save the run around and just throw it away go buy a better plan from another company. I'm sure April, May June some rep will say how sorry they are and just sent them the info and it starts over. Phone is going back to WalMart because this is really their problem and all should know how they work
bud6/24/12 9:14AM
The Fix - Bought a Net 10 LG800 phone with 750hr x 30 days. Tried to activate on web at last page was told I needed to call Rep at 1 877 836 2368 ofcourse I thought here we go again knowning how the two are tied together but didn't have that much to lose.
Called Net 10 got a very nice young lady that took all my info to port number and activate new phone. Total time on phone with rep 13 minutes. I don't know what more I could expect from anyone. Her english wasn't just like mine (texas) but she was still able to understand what I needed, very polite. Was told could it could take about 1-2 hrs but could b2 2 days. All told with porting and everything 3hrs. I'm very pleased, will never use Straight Talk or go into a WalMart again. Bud

bud 6/25/12 4:19PM
I earlier had left a negative comment about the slowness of getting my new phone activated. The next day it was done and I really like my phone!

Joe W 6/1/12 6:46AM
whenever i call net10 customer service they are always very polite as well as helpful. they know their stuff

Anonymous 4/20/12 12:56PM
I called NET10 4 times. I did not have a problem. They answered all my questions, and problems.

sWEETIE 4/10/12 1:46PM
Based on all the negative reviews, I almost opted to buy a whole new phone rather than trying Net10 customer service when my phone stopped receiving text messages.

I was pleasantly surprised. I got connected with a customer service rep almost instantly- an American, who was polite and directed me to enter a few lines of code in my phone, then send myself a message to confirm that the problem was fixed. Voila.

All I can say is that's how it went for me.

Michd 3/31/12 7:45PM
I guess some people just have bad luck or they expect too much. I have never had an issue that the Net10 reps could not and have not resolved. I have only had language barrier issues and I have learned to slow down and have them verify each one then service usually goes very well. I have always been treated friendly. I have used Net10 for several years and the only complaint I have is their phones have too many features disabled although I have seen some improvement recently. All in All I don't think you can beat Net10.

rikitt 3/29/12 7:30AM
I have had to call them twice. They have answered my questions patiently.

After reading all these comments I was very anxious as I was changing phones and I was forced to call in. I had 4500 minutes saved and on-line system only wanted to give my new phone credit for 1100. He-whose-name-I-can't-pronounce didn't even argue with why I had so many minutes(clearly I like to type more than talk). He walked me thru the transfer and it was complete before we hung up -- although he warned me it could take up to 2 days.

BUT he chewed me out for "cussing". It was against the company policy. I used the word �stupid� to describe the red activation card with my original phone�s serial number on it -- the ink had vanished! Warning: write the serial number on the red card in real ink along with your new phone number and activation dates.

kellyandkids 3/13/12 4:57PM

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I am a business owner with 6 cell phone stores in the NY metro area and after being a NET10 Authorized Retailer for the past 2+ months, and despite doing an average of 30-35 Sim card activations daily (between all my locations) today I have ordered that all Net10 sim cards & posters be removed from my stores. The reasons I will no longer sell Net10 are because they prematurely cancel customer�s services, and also because the customer service representatives are very poorly trained and seem to be reading from a script instead of using their own brains and common sense.
Here is the root of the problem: Net10 launched 2 unlimited prepaid monthly plans; $50./mth for unlimited nationwide talk, text & web, and $65./mth for unlimited talk, text, web & ILD (International Long distance + Text) Now, in order for a customer to call internationally, they must first dial one of Net10�s Access #�s (1-404-698-4700, 1-800-706-3839) and after a brief greeting the customer is prompted to enter their destination number, but upon doing this they are getting an error message which says �This service is not included in your plan� So by using the access #�s the call is not going through, HOWEVER, if the customer dials the number directly, then the call will connect perfectly.
Now, as a cellular retailer, we have taken the steps to verify that the customer is calling landlines, and Net10 even has a link on their website where you can enter a tel# and it will let you know if that # is included in their ILD plan, https://www.net10.com/direct/UnlimitedInternational?lang=en&app=NET10 and ALL the numbers that my customers are calling are being VALIDATED in this link. So it is NOT a question of a customer dialing an unauthorized (cellular) number. They are 100% dialing landlines, to approved countries, and the #�s are actually validated on Net10�s own website. So the customers continue dialing internationally directly from their cell phones knowing that they PAID for 1 month of service w/ILD.
Once Net10�s system picks up that a customer is dialing directly instead of using one of their access #�s (which do NOT work), which is usually about 5-10 days after the customer has been using the service, they CANCEL the customer�s account. They do not even extend the customer the courtesy of a warning text or call, they just cancel the number.
Now I have irate customers returning to my stores, and my employees spending countless hours on the phone with Net10�s very unprofessional customer dis-service representatives. Speaking to a customer serv rep @ Net10 is like banging your head against a brick wall. These reps just keep repeating themselves and saying that the customer has misused the service by not using the Access #, so they have cancelled the account and now the customer needs to get a new sim card and a new $50. Or $65. Replenishment Refill Card to have their service turned back on.
As a retailer of ALL major prepaid carriers, I am very clear as to how I explain this issue with Net10. They are providing access #�s that do not allow calls to verified international telephones; their system ALLOWS the customers to dial the same ILD #�s directly, but then thecustomer is being penalized by having their service cancelled within just a few days of paying for a full month of service. And, even customers on the $50./mtly rate plan, which just works for US dialing are also ALLOWED to dial directly to ILD #�s, and they too are being cancelled.
With any other carrier, if a customer must use an access # to dial internationally (eg Simple Mobile, H20, Red Pocket) the access #�s provided actually DO work. Additionally if a customer on one of these competitive carriers tries to dial an international # directly the call simply will not be allowed to go through. This is not the case with Net10�s system. Net10 allows the call to connect, (even customers on a $50./mtly plan) and then once they realize the customer is dialing directly, they cancel the customer�s account.
Now imagine us advertising and selling the product, which is supposed to be one set price for 30 days of service, and then having customers return to our stores yelling and arguing because they are being told that their service was cancelled after only 10, 12 or 15 days of service, because they called ILD directly instead of using an access # which does not work. How can we possibly continue selling this product? The very small profit we make does not justify the numerous hours spent calling in to customer service, or gaining a bad reputation from angry customers who view this company as a rip off.
Net10 needs to significantly revise their system. If they do not want customers to be able to dial ILD #�s directly, then their system should be set up where access #�s actually do work, and where direct dial to ILD #�s would automatically be restricted. Upon explaining this to many MANY service reps, and even writing to Net10 customer service on their website, their only response is that we (the store owners) should �tell your customers not to dial directly and they would not have this problem and read the terms and conditions� What an uneducated and unprofessional response, for us who are pushing their product and raising their numbers. First of all, even for a person with 20/20 vision, its impossible to sit and read their �terms & conditions� which are printed so tiny on a piece of paper inserted with a sim card, and secondly, how can I tell a customer, GROWN ADULTS, �Hey do NOT dial the ILD # directly. Be sure to use the access # which will NOT permit your call, (even though we�ve just validated your ILD # on Net10�s website) or else, you�ll have your service cut off and have to pay again, within a few days, for yet another month of service, because that�s just how Net10 works.�
Well, its not worth it to me to sell or stand behind this product. I agree with my customers that Net10 is a rip off company. And from today, we shall sell H20 or Red Pocket or Simple Mobile, and hopefully the execs @ Net10 will eventually realize how much business they are losing and fix their system. Prepaid monthly unlimited plans are now dominating the telecom industry, and although some execs seem to think that these plans are geared towards a certain demographic of people, they should realize that consumers these days are very smart, and there are too many choices out there for them to have to deal with an awful service like this.
And I know for a fact that I am not the only business owner pulling Net10 Sim cards off my shelves. Many of my partners and associates are also doing the same thing. It is simply not worth the hassle, the aggravation, and definitely not worth having customers give my stores a bad reputation on the street.
Net10 needs to get their system corrected, and properly train their customer service representatives.
NYCELLULAR 11/12/12 3:40PM
i have worked with net10 for over half a year as a customer service,i admit there are those reps which i secretly call "FEELERS", who will just answer the call without any heart and the only intention is to follow those very STUPID guidelines and finish the call. But in fairness to other Net10 reps, there are really those reps who really devotes there heart to each call, who are really sincere in helping customers as much as they could, however there are STUPID guidelines which they have to follow which limits there capabilities (imagine, an agent would be deducted with points, by adding "GOOD MORNING" to there greetings because its not the correct opening spiel,very STUPID ryt?), not to mention those SYSTEM ERROR..Who would like to be yelled out by the customers because there phone numbers weren't transferred over to there new phone? who would like to be yelled out because they cant use there phone for about 3-5 business days because they have to wait for a new SIM card when trying to reactivate there phone? Who would like to be yelled out because the customers minutes got erased without using it? Who would like to be yelled out because there phone got deactivated in the morning when it was just working fine that evening. NO ONE. NET10 are actually trying there best to give better service, but guidelines just SUCK, they want you to answer like a robot.
CONCERNED REP 2/2/12 7:50AM