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Net10

Customer Service Ratings and Comments

Net10 is ranked #58 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 58.99 out of a possible 200. This score rates Net10 customer service and customer support as Disappointing.

NEGATIVE Comments

19 Negative Comments out of 23 Total Comments is 82.61%.

POSITIVE Comments

4 Positive Comments out of 23 Total Comments is 17.39%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • I'm on hold right now and on my third person!!!! I wonder if anyone knows what they are doing!? I got a replacement phone and need my minutes and days transfered. WOW!!! They just fiqured it out. I'm glad it was a $100 I thought they were never going to find! Wait a minute now I get to enter 5 more codes. BAH!!!!!

    Anonymous 3/11/10 9:52AM

  • I tried to reach your customer service never ever pick up my call very bad. Don't you have anybody working?

    ta 3/2/10 6:21AM

  • I am a first time user and have already wasted over 5 hrs just attempting to get my phone working....I still can't get a number! Is this CRAZY or what! What a waste of time!
    On skype 6 times via comp. and they can't hear me/overseas of course.(fin. got min.on)On phone cust.serv./occas is busy....I'm put on hold for very long time to use up my min. and still no phone no. I have to wonder what on earth is going on with this company! Can they stay in business with such poor service?Co.needs online chat. I thought this would be a great company. Disappointed right now.

    barbiewoz 3/1/10 10:12AM

  • Ordered a new phone from Net 10 after mine died ....5 days later no phone. I called and was put on hold for over 30 minutes.

    This company sucks !

    If your not Mexican....you won't be understand the customer service person.

    "Customer Service"... what a JOKE.

    Thorn11acr 2/25/10 1:13PM

  • I agree with all the comments. I have not yet been able to get through to anyone - the last time I was on hold for 2 hrs and 12 minutes and then gave up. They reduced my minutes for the time I was on hold. I have been in U.S. for 2 weeks and am still unable to call my family in Canada. I tried to activate my international calling online and nothing happened and I am so fed up with the lack of service I could spit. I will never use these guys again -

    fuffles 2/21/10 3:52PM

  • If you like being put on hold and being ignored then buy a net10 phone. Has anyone ever gotten their problem solved?

    lhen 2/19/10 10:07AM

  • Yep. You all are right on with the CS problems. I couldn't understand the person on the other end either and was 2 1/2 hrs and STILL haven't resolved why my new phone has a Sim that is saying 'Failed'. Even tech support online is no help. When it states to 'press 1 for English' someone needs to understand that means PROPER english!! NOT broken English. I am very disappointed.

    montegirl68 2/18/10 2:19PM

  • I agree with all the comments here. Customer service is very lacking with this company. I have the phone registered but try and get customer service for International calls. I and others have tried for days and been on hold for hours. No one answers the phone. I tried on line but after 5 days, still not activated. What a waste of time!

    PatR

    Anonymous 2/15/10 1:23PM

  • After too much time talking to customer service and not being able to understand the person, I'll just buy a new phone with minutes included when I go back to the USA...too bad such a waste as the phone I bought last year still works..just seems like too much trouble to add mins to it vs getting a new phone

    Anonymous 2/13/10 2:12PM

  • I would love to say something about net 10 but they suck so bad, they cannot even pick up the phone. Was on hold for over an hour twice and gave up !!!

    simon5150 2/12/10 7:07AM

  • Wow, these reviews are right-on. It does sound like a food court when you call net10 CS.. The agents accent was so heavy I had to ask for another agent so she hung-up on me !!! DON'T let your minutes or time expire if you do just buy another phone to save the grief...

    Anonymous 2/9/10 9:06AM

  • It absolutely sucks!!!! I was on hold for over an hour and they still couldn't or didn't help and the noise was awful and the lady on the phone was rude and I couldn't understand a word she was saying. I love the phone but HATE THE SERVICE.

    Anonymous 2/5/10 2:22PM

  • My phone is dead I need a battery I called & she said she would send me a battery she had to put in my information I was on hold for 40 minutes & had to leave for adoc appointment. That was second call the first time I was disconnect. The name was Makie or something hard to understand it is impossible to get help by phone. I need help

    Anonymous 2/3/10 10:21AM

  • Absolutley the worst customer service I have ever dealt with. You can not understand a word they say to you. They pass you from rep. to rep.The wait time is literally hours!.Problems still not resovled. This is boarderline scam.

    brc358 2/2/10 5:12AM

  • TERRIBLE SERVICE! I said to my family and friends background noise during support sounded like a crowded food court in a busy mall. I agree with the frat party background people are reporting!!!! Not to menion they have no idea on issues with these phones and both mine and daughter have same issues. What are the chances on 2 defective phones? This is my Second issue through net 10 with lg600 phone. 1st was our voice mail, wasted 10 of my min trying to set it up, when it should be free website said so. Called support issue was never fixed!Still no voice mail Was on the landline for 48min. left phone on like they said and issue was never resolved! I left it go because I figured it out by googling it. Also got the PROPER manual for my phone on my search, Net 10's version tell you nothing about the phone! Initially I emailed them on new problem after 1st failed attempt with phone. they sent me a code to put in and it disabled my prepaid service. This issues was reported to them on the 22cnd today is the 26th i gave them the benifit that it was the weekend and waited 48 hours during bussiness hours. Now mind you I have had no phone for 4 days. Gave them my ticket #s and they had no idea of what was going on AAAAAUUUGGGGHHH!!!!!! They are on there last chance if new phones do not work I will report them to better bussness bureau. There needs to be a way to end this frustration.
    http://www.prepaidreviews.com/net10.html

    kim 1/26/10 5:38PM

  • something needs to be done with their customer service. my mom was on for a hour and 30 minuutes and myself on hold for 1 hour and 9 minutes this really sucks!!! total of 2 hours and 9 minutes this is very disappointing.

    mljljjl 1/25/10 12:48PM

  • Customer service net10 does not know what customer service is or will never know. what a joke no more net 10 for me.

    hunter 1/23/10 2:45PM

  • I have found the NET10 customer service group to be completely useless.
    When you dial in you wait for ever to talk to someone. When you fianlly get to talk to someone they are very polite, keep thanking you for being a customer but completly useless at solving any problems.
    I placed an order for a phone and for the next 3 week tried my hardest by e mail and telephone to findout when the phone would be delivered but was always told someone would call me, but they never did. The only reason I remain a customer is becaue I have 600 minute in the bank, but I am close to giving up with Net 10 and losing my minutes

    trumper 1/21/10 5:22PM

  • I have spent 6+ hours trying to resolve my issue. If it is ever resolved, except by cancellation, i will NEVER use NET 10 again

    Mamsac 1/8/10 8:20AM

  • Submit your comment >>
  • jonelle 51939 in customer serivice went the extra mile and talked with me for 1 hour trying to get my phone straightened out so i could use it..she is very smart and i would recommend her for a promotion..ron

    Anonymous 3/11/10 3:23PM

  • jonelle, at net 10 has helped me and does excellent customer service..i would recommend her for salary increase and or promotion, net 10 needs more agents like her..she got my phone turned back on after net 10 accidently shut it off..ron in california

    Anonymous 3/11/10 2:31PM

  • I have had such a different experience than all these negative complaints. NEt10 has been phenomenal and I love that I don't have to deal with contracts and being bullied by other cell phone companies that just take my money. Here with Net10 I control how much I spend ( and save) and the service is fantastic!!!!! It's ten cents a minute and five cents a text and I just save sooo much money at the end of the month its almost ridiculous! I love net10 and it works for me!

    rih33 2/28/10 11:36AM

  • Well I don't know about the following situations that have been posted, but I've had excellent service and with people who can talk proper english. I guess my problem is that they continue to call with bogus phone calls so you use up your minutes. A little bit of a scam to me, but you sign up and should understand this is more than likely their policy to get more minutes out of you.Until they screw me over, I would tell people to use them.There reasonable cheap and I've had no problems with my phone.Just don't anwser the phone if you don'nt reconize who is calling you.

    Anonymous 2/27/10 3:11PM



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