Phillips Customer Service Complaints - page 3

3 months to return a headset. The product went discontinued while we were returning it! They said they do not have a comparable headset to return, so they offered to refund money. Why couldnt they tell me that 3 months ago! Product was poorly made and customer service does not care about customer.

I bought a Philips electric shaver. It's their top model 9711 which costs in Finland around 500 euros. First experience was really good...silent, good shaving result. After few months looks that the blades are pretty blunt and shaving is a bit annoying and takes long time without perfect result. new blade set costs around 70 euros. Philips recommends to replace balades every 2 years!!! Well looks like a total rip off.

Don't even think about calling their Customer Service line, you'll be put on hold for an eternity! When you do finally decide to use their crappy chat function out of frustration, expect to wait at least 2 months to get a simple replacement part sent out to you. What a disappointing experience...DO BETTER PHILIPS!

In April 2015, My Philips LED TV model No. 40PFL5507H/12 got some problem. After inspecting the TV, Philips India Service Technician told me that the Main Circuit board was damaged due to high voltage.They don't have spare parts as the TV was imported from Middle east. So I bought the parts from Al Ghandi Electronics Dubai (Authorised service center of Philips). The cost of the parts is around 14,500/- Indian Rupees.Then Philips India Service Technician came to install new main circuit board. After installing the parts, TV doesn't work. and now he saying to change the T-con board also. and he is not sure that the T.V will work after changing it.(anyway the T- con board is not available in the market.) He says that once we replace the T-com board then only we can understand the status of LED panel. I don't understand whey the company is appointing these kind of technician. Now What will I do with This TV and the spare Circuit board. If he could check my T.V properly, I could have saved my 14,500 INR.( cost of the spare circuit board)

by far the worst service i have ever received. will never buy from philips again. my monitor broke and i sent it off for repair after they initially refused despite it being in warranty. i was given a 10 day time frame for the repair 8 weeks ago and am still waiting. no matter how many times i contact the customer service tea they say they will not d anything aout it as the issue is nothing to do with them and is up to the service centre, however they give me no means of contacting the serice centre or any way of raising a complaint. i have been without my monitor and unable to use my pc for 2 months and this is during exam season. the customer service staff are extremely unhelpful and the service centre is a complete joke!!

We have a 46inch flat screen Phillips that we bought from Sams. We have always had trouble with the on/off switch on TV. If we lost electric power we had to get it back on as soon as possible are we would have to seat there & get pushing on/off button for many times & sometimes hrs.But tonight we can not get it back on at all. Just had to complain. We will buy another Tv but never Phillips.Has anyone else had this problem.Defiently can not recommend Phillips.

I called the number on the website this morning. Was put on hold with music and sat there for over an hour with no answer - not even a "we are helping other customers" Finally tried to chat to find out they don't list my product for chatting - ended up going into a another product chat. Finally got connected and spent over two hours trying to get my warranty issue resolved. Finally got that completed and was told they cannot take credit cards over the internet and gave me another number to call. Called that and spent another 20 minutes looking up my case number and processing my card - only to come back and tell me that "this department" does not handle this and I should expect a call back sometime in the near future. Not expecting a call anytime soon. Customer Service is HORRIBLE!

HORRIBLE! With the biggest capital H possible in the world. I bought a TV base with speaker built in and built in Blu Ray(model HTB3525B). It took me 3 days just to get their customer service and finally when I did, they came up with all sorts of excuses not to cover my warranty. Even though I bought the product less than a month ago from Amazon, and it was having all sorts of issues.

Finally the gentleman came back and said there is nothing they can really do as the warranty had expired in January 2015. I do not see how that is possible as the product itself says it was manufactured in 2014 January.

Well I do not want to bore everyone with the terrible terrible details, but a word of advice and warning from someone who has really suffered. Please do not buy anything from Philips if you ever want any customer service.

I bought an philips iron GC-1905 from flipkart. 30 days back it stopped working. I called service centre and I was informed that a service person will contac me in next 8 hours. I waited for next 3 days but no response or a call. After that I have contacted multiple times to the NCR service centre of philips but each time I get the response that "your case is upcountry one and it will take some time". Its already near about 30 days still no response.There is Mr. Varun(consumer service department , delhi NCR)who is handling my case , who always promise that he will call me back for the resolution but he never called back. Now when I call to service centre and ask for Varun either they put my call on hold or they say that he is not available.

I am completely embarrased by the service Philips is providing TO me.I will strogle recommends to other to think twice before taking any product from Philips.

I had the misfortune to have to call Philips twice today about £1000 TV that was 4 months old. Most unhelpful. Ended up back at the retailer insisting on an exchange.

Hi



We have bought TV (48") at LULU Hypermarket and didnt unpack and transfer to India but frankly saying we got to know the screen damage only when we open the TV at India. We requested to check to the delievery boys but they said, all are QA tested Products.



Today, your representative came and saying this TV will not work at all. But, i request that there should be some repair to be done by the company which you can quote to us and we will let you know whether we can go with that or not.





Thanks



Vasim

The service center workers are acting evn worster than government officials . After 2 months they are telling u can take back uar tv and u will be paid . They are acting bloody irresponsible.they are evn actng soo rudely wen evr we call.Its a shame to such a big mnc like philips .they are telling that the model is not available bcs its 5year old modl .from past 2months we r suffering a lott....

Received a Shoqbox for christmas, unit has poor battery life so I called Phillips. 6 times C.S. was disconnected ,in Philippines of course. I asked for a U.S. representative and was told "we cant do that". A total disregard of federal law here. Outsourcing not such a good option for them since all it did was pi** me off having to call back 6 times. Stay away from Phillips products until they get better customer service with rep"s in the U.S.A.

I happened to buy a philips 32cm LED tv, after that the remote get complaint only after 1 month, it happened almost 6 months back. Called customer care many times,but no use. still waiting for the same. They are telling that the remote is not in the stock after coming and checking the same.

I would like to thank Alex for excellent customer service. Having a problem with my razor I phoned on Wednesday and by Thursday morning a replacement was delivered to my home address. Hows that for service. I do hope management appreciate your efforts. Thank you again.

I have purchased a 24" tv monitor on December 2013. Till today you have changed this monitor 4 times because loses the configuration and the stored channels. I also have a tv monitor 23" and after the 4th time changing the 24" i suggest to change it with the smaller model just to stop change tv every 3 months. After all philips said that will refund me the money. After 1 week i send my billing details the call me today and tell me that they want to check if there is a problem to the monitor and after that they will refund me the money. This is really ridiculous.

Dear Sir/Madame,

I bought a Philips TV 4 years ago in Turkey. The television broke down during warranty period. Although the service employee realized from the otomation system that tv broke down in warranty time, he didn't accept the responsibility and he said to me I had to pay money for the repairement. Since then -as a good Philips consumer- I stopped buying Philips products. If you are interested in my problem I can prove my claim with evidence. If you send me your e-mail address, I will send you some pictures. My e-mail adress:

Best regards,

Alpaslan Celebi

I need a represenitive to call me asap...Lana Long in Fayetteville NC 28306. It's very important that I speak to someone NOW...I have tried and tried and can't get any one to call me back.....Thanking you in advance, Lana Long

They are very rude, and did not reply on the screen when I had a chatting with them to solve my issue. I've tried to chart with them since it takes forever to reach them over the phone. Few of them were nice but, many of them just reply with copy and paste sentence. Some of them just shut the chatting screen without manner. I do not understand philips used to have a great quality of product and customer care, but recently they fade their fame. I'm considering to switch my family's personal care product to other company's.

am very unhappy with the way my complaint was dealt with a brand new shaver only lasted 6 months for it apparently needs new blades at 30pounds a time it was not a cheap shaver

Purchased a ShoqBox from Amazon. After a short time (~2 months) of gentle use, I noticed the battery life to be shortened significantly from the stated life on the website. A few months later and the batter suffered catastrophic failure and will not hold a charge at all. The first time I called Philips I was on the phone for an hour (after being disconnected once) and they provided no help at all. The second time I called Philips (a few months after the first) they once again said they would not stand by their product because it was purchased on Amazon. The Customer Service rep proceeded to hang up on me. Some of the worst customer service I have ever experienced. I will not be purchasing another Philips product.

We purchased a Viva Deluxe Air Fryer from the Philips Online Store. It turned out that the product had a basket that was way too small so we wanted to return it. The online store requires you get authorization to return the product. We've been trying to get that authorization for two weeks with daily calls to their customer support. No luck getting it; just long holds and lots of apologies.

Today I called American Express and told them the story. They said no problem; suspended the charge; and told me they would resolve the problem an I should not worry about it anymore.

I repaired my Philips AZ2000 Boombox and asked Philips customer service for a diagram to re-thread the tuner cord.They replied that the AZ2000 is unrepairable.I replied that it is repairable because I just did it now all I need is the diagram to re-thread the tuner cord? I didn't get a reply so Ill certainly never buy Philips again.

I had contacted Philips customer support through the general contact us online simply to ask for a product code for an attachment piece that I was unable to find online. I was answered by telling me to go back to the same website and select the correct country and language for them to answer me. Pure asses and elbows.

My response:
"As I will be shopping for an attachment piece to a Philips product online, I was hoping Philips could just simply tell me what piece or product number I needed to search for. (Blender attachment for Food Processor HR7627/28/29. I would think that this product number would be the same regardless of country and language. As much as I appreciate a timely response, I do not wish to be shuffled around for an answer to this question. Any Philips representative should be able to help with finding the product numbers needed. I am actually wondering how an English speaking German representative could possibly answer this question better or more timely than the already English speaking representative I am already engaged with can.

Thank you for your understanding and look forward to receiving an answer from your esteemed company."

I was answered within minutes with a standard email to go back and start all over again.

This is horrible customer service and an example of lazy employees not wanting to do their simple job of answering questions. I am wanting to spend more money with Philips, yet they do not wish to help me do so. If I was not broke and in need of the Philips machine I purchased, I would toss it and refuse to ever buy Philips again.

Since taking apart my TV and Philips set top box to redecorate I can't get it to work but I believe that the fault is probably minor. I have emailed Philips' technical services on several occasions for advice/help but, since my recorder is out of warranty, they are not interested.

PHILIPS' SERVICE - A DEAD LOSS !