Pioneer Customer Service

User Reviews, Ratings and Comments

Pioneer customer service is ranked #215 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.20 out of a possible 200 based upon 20 ratings. This score rates Pioneer customer service and customer support as Disappointing.

NEGATIVE Comments

17 Negative Comments out of 20 Total Comments is 85.00%.

POSITIVE Comments

3 Positive Comments out of 20 Total Comments is 15.00%.

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At least I now know that I was not discriminated against with poor customer service! Pioneer used to be one f the industry leaders back in the day. Not anymore. We are done buying their products. Although, craploads of components are made " overseas " these days and Pioneer, or whoever, just sticks their name on them. Sears hasn't made Kenmore appliances in years!

Insanestacy 4/23/13 1:13AM
To put it in a couple of words, your support team's attitude really sucks. They are condescending and rude.They are not very helpful. One gets the feeling they are being kept from doing something more important. I am bringing the products back to Bestbuy and buying a competitive brand. One that is not just interested in making a onetime sale, but is interested in return business. To reiterate, your support team's atitude sucks.

lc65tr4 3/15/13 12:36PM
pioneer car stereo has a common problem
locking up if you disconnect car batt.
they force you to remove unit and send to
them in cali for a fee for them to unlock it. I believe they have ripped alot
customers off including myself. I will NEVER buy another pioneer product. nor would they overnight my unit back to me after i agreed to pay for it

Anonymous 2/5/13 7:20PM
The Pioneer model Avic-X931oBT/uc
installed in our new Subaru Forester has many problems and inadequacies. For example the GPS function can't set a way point with out the car being stopped. The signal strength is so weak it can't pick up the signals (G.R.I's) for accurate positioning of my car, The soft ware for routing is so poor it has completely eroded my confidence to rely on it. It is geared for the U.S.A. for points of interest and very limited. Seriously let down and feeling ripped off. Robbin Hudson RET.CAPT. Navigators Club

R. Hudson 11/19/12 2:00PM
your service is a joke. i was on the phone waiting for over 5 mins. to get a lady that told me to buy a new remote and all i wanted was the codes to my sx 315 receiver. she told me that i had to contact some one else for that info. i will never buy a pioneer product again and i have bought them over all other brands. they have just lost a customer. thank you for nothing.

T 10/22/12 11:24AM
Most worst network i have ever seen in my life. service is not good. they will not respond properly. if you call again and again they will switch off. go for beam or other network. dont take pioneer.

jfdshgjfds 10/8/12 5:07AM
the hours of operation here are ridiculous. 10-430p pacific?? i need to get a job here bc apparently they dont work but 6 1/2hrs a day!! and its when everyone is at work btw. as if this wasnt enough, the day i called was the fri BEFORE memorial day wknd and they were "closed for the holiday" are you friggin kidding??? yea not thanx.

thisguyainthappy 5/25/12 11:40AM
Worst customer service ever, all i asked was to speak to a supervisor and the employeee said no, you can not for 10 mins diened me to be transfered and thenput me to some voice mail... Henery Ortega dumber than rocks!!!

CESguy 4/18/12 1:16PM
Purchased a BDP-320 a couple years ago. I stepped up to this unit because Pioneer makes great products and I wanted the ease of updating the unit via internet. In two years i've needed to update the unit twice. Each time I tried I've received an error message that I can't connect to their update server. I then have to request a CD w/the update via snail mail thus negating the whole purpose of the BDP's ability to download updates. So why did I shell out the extra $$$ for this unit???

Customer support on this issue has been horrendous. Their response has been insufficient and slow. I finally requested the update CD on their web sight because their representatives couldn't figure out I wanted one even though I told them in writing . . . TWICE! When I finally ordered the CD on their sight it took them 4 days JUST TO PROCESS THE ORDER! If you expect even a fair degree up customer support DO NOT BUY PIONEER.

Anonymous 2/15/12 8:59AM
Pioneer asked for all information regarding my warranted AVIC-Z130BT. Their USB cable was faulty as I could only get sound out of the left speakers. I sent it to them. They said they would send me a new one. It will cost me $80 to reinstall this item. It has been two weeks and no response from Pioneer. Their customer service is awful and their people are rude over the phone as if you are bothering them. Great product but Customer service is terrible!

bobbyd 11/28/11 6:43AM
Absolutely will not stand behind warranty. Three fixes in one year for an AVIC-120BT, and they will not simply replace the unit. I've only had a working unit in my car for MAYBE 12 weeks this entire past year dealing with Pioneer.

scottpuck 10/29/11 7:35PM
listen good.... don't buy Pioneer.... listen... one more time... don't BUY Pioneer... no support

disgustedwithpioneer 3/16/11 8:05AM
Pioneer customer service is a joke...but it's not funny

Anonymous 3/4/11 4:28PM
Horrible customer support. Techinical Service and Customer Service could not help and had no information.

gb41857 12/7/10 10:03AM
I spoke to a rude male tech when asking a simple question about a Pioneer Cd car radio I purchased. I have been putting radios in cars for 30 years. This guy tried to wow me with technical jargon to show how smart he thinks he is. His explaination made no sense and did not answer the question. I had a simple setting question and did not get an answer. I will never buy another product from this company and do not understand how this guy stays employed. There is no reason to go into electronic theory and then tell the customer you have to be in the industry to understand what he is talking about.

regent 10/8/10 3:40PM
Spoke with a Customer Support operator. Very poor service, it just seems like they are quick to say to mail your damaged item to the factory for service even after you specifially told them the exact problem. It would be nice to speak with an acutal technician and get an approximate estimate or find a solution to fix the problem ourselves for our product that we have. Pioneer products are Five Stars! CS operaters, not even worthy of one star.

Anonymous 6/14/10 1:30PM
Hmm, tried all combinations of options to speak to a live person & the recording kept saying "welcome to Pioneer Electronics... good bye" and hanging up. Then the phone number simply stopped working (all circuits busy) Guess they're not interested in repeat business.

Anonymous 5/7/10 7:24AM

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I have the pioneer receiver hooked up to a boss surround sound. And I had a problem with the bass. It was working awsome for awhile, then I lost part of my bass. Called pioneer and talked to customer support. And the lady talked me through all the settings that I had no idea I had. We finally got to the sub setting and got it turned up. And now I have some awesome sweet bass again. The lady was very helpful and patient with me. And would like to thank her for all her help!

Countryboy 12/4/12 10:21AM
Had a problem with my Pioneer receiver. Couldn't find a setting that I needed on my own. I was routed to the home audio department and the guy there knew exactly what I needed as soon as I described the problem. The hold time before reaching a person was about 20 min. After that, the problem identified and was corrected in a couple minutes.

Anonymous 8/16/11 4:14PM
You guys are nuts..... some of these guys that works in CS handle a lot of calls and maybe you might get a bad apple, that's life people. You have to understand that they do Operation and minor installation support. They don't service the products there, so they don't know how much to service it or what exactly the problem would be. The only way to know is to bring the product to a service center. I called them with a receiver that I'm having problem with. Talked to a person that knows the unit and walked me through the process to fix the problem. I loved the products of Pioneer, so as the CS.

Anonymous 3/28/11 11:09AM

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