Pitney Bowes Customer Service Complaints - page 2

I despise your customer service department. I can't believe I cannot understand the overseas customer service person not to mention he has no clue as to what I'm talking about. I ended my conversation with him. I asked for a US contact and they transferred me to someone overseas, so I asked for a US contact again and am now on hold - 2 minutes in so far. Why is it that you can't hire people in the US who understand what the hell you're talking about...horrible customer service.

I live in Canada. For two weeks I had tried to contact the Canadian company for support in setting up a machine. Finally, I had went to the US company's Facebook page, who kindly passed along my frustrations.

Support came in the form of mini-chapters of several lines each time - not as a whole, or even parts big enough I could solve the problems, just useless, disconnected pieces of support that did nothing. I eventually found what I needed on YouTube.

Recently, because our machine was not working for several months (!) before I got here, I'm asking for a refund on the lease amount paid during that time - they can tell when and how much it's being used through internet. I wrote them asking about the refund, and they wrote, and I quote (although the case number removed) the whole thing: "Hi John, Please send your email to the open case Thank you". That's it. No explanation of what that's supposed to be.

Worst. Customer Service. Ever. Ever.

The worst. It's been nothing but a headache since day one. We just got a new machine and new service. No information on setup was included. Trying to find information is beyond frustrating. Actually attempting to talk with someone via online chat makes you want to give up and send it back. Talking to someone on the phone appears to be the only way to get anything done but there are a million different numbers for things and even then you have a crazy menu that doesn't give you the options you need. It's literally like Pitney Bowes set out to create the least helpful customer experience in every way possible.

hi...how long can i get my money back after my transaction failed but pitney bowes still charged me? thanks

Pitney Bowes has no customer service - so why do we continue to use a company that refuses to address its customer service issue. Looking for an alternative.

Our office recently upgraded our postage machine. We have received terrible customer service from the moment of install. The installer was in a hurry didn't even transfer our accounting information. Also our sales rep never returned calls we had to keep trying to get a hold of him and he was not helpful. Our machine has not been working properly since install we are ready to terminate contract!!!!! I have had 2 case #'s and still not one phone call and no show appointments!!

I am so disappointed in Pitney Bowes. I can not reach a human - your voice mail recording is impossible to get through. I have tried by email and phone to reach Kathryn Gaffney - she is never available and I have not had a response from her. I paid an invoice for $66.15 on May 5, 2017. I just got a new invoice for $77.14 for the same cartridge. I can not pay our lease payment until July 1st - it says it is due July 1st. That is impossible. I have left a message at the President's office - I wonder if I will hear from that office. Thank you. Ginger Dude Tempe Convention & Visitors Bureau - a long time customer.

Absolutely the worst customer service I have ever dealt with. Our office postage machine was locked and we could not add postage. Troubleshooting on the website led me to a number to call because it was locked by the leasing department.Representative told me I needed to speak directly to the leasing department and gave me a number to call...the exact number I had just called. Put me on hold to connect me, 35 minutes later,still no one to talk to. Called back a few hours later and was given the same information by three other people, all referring me to the number I was calling. Last one assured me he would personally connect me to the correct department. I waited on hold for another 47 minutes. During my "down time" I browsed around their website and found a "live chat" option. Within 5 minutes my account was unlocked and I was told that there were no notes attached to my account to explain why it had been locked in the first place. I told each representative that I spoke to that I was calling the number they were giving me and the response was "I see" let me connect you. Absolutely futile to call the numbers on the website.

New VP horrific!



Sales Representative (Current Employee), Shelton, CT - March 28, 2017



Pros: Time off, good lower management from director down



Cons: VP, cutbacks, unfit operations team with a few exceptions, service non-existant, billing terrible, new system awful and IMPACT a huge failure, clients leaving in droves



I've been in Sales at PB for a good amount of time at this point in my career. The director is a good guy and so was the previous VP. Things were great. We now have this new VP who is a nightmare. All, I mean ALL of the perks of the job have disappeared or are being taken away as I write this. This is NOT a job for any mid-career professional, unless you are really desperate. Instead of financial rewards and incentives, we now are offered casual dress days as a form of reward for our efforts and successes. It is humiliating and depressing. The company is running out of accounts and only certain employees get good accounts. Lower management are mere puppets to this new VP's horrendous style. She probably means well but she needs to know that on your employees will not get you anywhere. Bottom line- a company that is being destroyed from within.

I would rather stick a lit cigar up my nose that ever have to deal with this company. Hold times are beyond ridiculous and 90% of the time you get routed to another department only to be placed on hold yet again. If you lease equipment with them, and you require a technician to perform data uploads and rate increases they should be covered under your lease agreement but inevitably you get invoiced for them and you then have spend huge chunks of time to get them removed. It is beyond my comprehension how a company of this magnitude simply overlooks this. Your better than that.

I am sorry but I have been UNABLE UNABLE to ever speak to a live person about a situation that my company needs resolution to. Hours and hours have been spent trying to get resolution, MOSTLY ON HOLD. SAD.... The choices that are given by the robotic phone answering machine DO NOT APPLY to my situation so therefore, I am left without any help.



Can you please help me. Situation too long to type about. Need to actually speak to someone in Customer Support or Billing. PLEASE. Kathy Fahey - formerly Loggerhead Associates, now Loggerhead Plaza LLC, Contract number 40615594 - customer account number 18172301, 561-627-2702 or my cell 561-713-3134. Will tell you that because the transition by Pitney Bowes from Loggerhead Associates to Loggerhead Plaza, LLC took so long to do that the invoices fell thru the crack so to speak. We always pay our bills promptly and now this invoice from Dec, Nov. and maybe even January are delinquent with late fees and finance charges. We do not feel this is fair since the delay and falling thru the cracks of the invoices was caused by Pitney Bowes and during this interim, no one was sure who owed what. To the point, can you please remove the late fees and the finance charges equaling $96.88 from the bill now belonging to Loggerhead Plaza LLC customer account # 18172301. WE are now the new leasers of the postage machine but the billing is still going to the former owners Loggerhead Associates, LTD. This is really what is causing the problem. We are NOT receiving the bills, the former owners are, so they have become delinquent as the former owners are not responsible for these invoices. As I said, falling through the cracks. Now the next payment will be due Feb 21 and more late fees and finance charges will be added. HELP, HELP, HELP, HELP PLEASE!!!!!

Cannot resolve with a computer generated voice on a computer generated phone service. Truly, hours spent on this situation going on for weeks now. Please help. Sincerely,



Kathy Fahey

I haven't run into such frustrating customer service for many years. I'm sorry to offer such derogatory news but my experience today was horrendous. It has been a few years since I last tried to gain service for my account from Pitney Bowes. Today's frustrations reminded me that I had a similar experience years ago. Over two hours on hold and on the phone today with PB, still without resolution.
Your automated attendant only made me more furious as it could not connect me with a person that could help.
Something has changed since we changed meters last year. We have gone many years without frustration but now the process to fill the meter has changed in some fashion that I cannot understand.
Quite simply, I want to return to the meter and method to fill the meter that we used last year. The current machine/method is not working.

I have been trying to get assistance since June 2016 to cancel leases for equipment we no longer need. I have been avoided. I have paid of 5 of the leases and the equipment is still on site. I have send a complete list of all our equipment to the lease department and have not received a response. My company will not do business with Pitney Bowes again.

I must say that I never take the time to post a comment because I stay so busy. However, that was before I had to deal with Pitney Bowes. I thought Sprint had the worst customer service - but NO. Pitney Bowes runs rings around Sprint with their lack of communication skills, yet perfection in their "pass the buck" methods. I have spoken to "supervisor" after "supervisor", and still here I sit with an overdue account because almost 6 weeks ago I began the ever frustrating task of cancelling our office meter account with them.

I have received bills stating I owed on prior invoices yet when contacting Pitney Bowes customer service stated I was current. I went online and printed my statement that showed I was current yet I am still receiving demanding letters.
I finally spoke with customer relations after 12 hours of other service persons and hold time only to find out that they say I still owe them money. The worst customer service I have ever experienced

Ebay should instruct Pitney Bowes Co. to verify correctly the import duties... because as I mentioned already this is legal robbery!
I would be very pleased to be refunded the $25.- which Pitney Bowes extracted from my PayPal account.

I did not mention the charge of $40.90 charges by Pitney Bowes Inc. / Ebay to cover the transport costs of the seller in the USA
The cost of the transport from the USA to Thailand were clear... $10,95.
In case Ebay will not admit this kind of abuse... your place is clearly between the abusing parties!

Import duties... over-charged with 127%
Shipping cost... over-charged with more than 400%

I consider the extraction of $25.- as theft... as it has nothing to do with the by Ebay mentioned obligation to pay import duties to the Government...

This article of Change.org is circulating on the Internet and explains clearly the problem!

Ebay's Global Shipping Programs' only use is to illegally gouge and steal money from non-US customers. Any time an American Ebay retailer sells an item to someone outside the USA, some company called Pitney Bowes blindly adds a %15 charge to the item's final value, on top of the sellers shipping and handling fees, for no apparent reason. The buyer has no option to opt out of this bogus service. These unfair and unjust fees are forced on the buyer illegally. It's nothing but a scam and Canadians are tired of being taken advantage of!!
It has nothing to do with shipping or handling. We know this because the seller takes the item to a USPS Post Office, the same as they always did. There is no way USPS would know to forward this particular piece of mail to some third party handler, as opposed to any other piece of mail. They simply deliver this item as they do any other item, for the normal rate. As well, this has nothing to do with taxes or duties. Pitney Bowes just blindly adds a fee to any item's final price, regardless of the item's tax eligibility. In many cases, there is NO TAX to be charged on a particular parcel, however this does not seem to make any difference.
Ebay and Paypal. Shame on you for allowing PITNEY BOWES to money-grab your customers. This should be illegal, but unfortunately we will have to sue Ebay, Paypal and Pitney Bowes for fraud in a class-action lawsuit. It is horrendous that a company allows a third party to steal from their customers like this.

Pitney Bowes is the worst company. Their customer service is deplorable. When you have a problem, you will call and spend over an hour on hold. It would NEVER EVER recommend this company. They are disgrace!!

Worst customer service!! Been on phone holding and transferring now for over two hours!!

Worst customer service ever! I call them every month with the same complaint and they take care of it the next bill comes and the charge is right back on the bill so fed up who has time to deal with this garbage! you are not going to be a vendor of mine much longer.

I have not had a Pitney Bowes account for four years. I sent their postage meter back to them. I got rid of it after they continued to over charge me for products I never arrived. Today, four years later after my last contact with them, I got an invoice in the mail for fifty dollars for something I never ordered.

This company is totally out of control. It should be investigated for fraud.

My General Manager purchased a Pitney Bowes Postage Small Office Series Mailstation2 (K67MO Model) for our company's postage. Pitney Bowes changed to a new machine (the old one worked perfectly, never any problems). The new machine constantly has issues and will not print postage. He was informed that he needed to spend $179.00 to get out of the contract. Each time he calls he spends over an hour on the phone waiting to speak to customer service. Today, he is on the phone,over an hour, while he goes to the post office to pay for postage, and disappointingly, there is $500.00 worth of postage on the Pitney Bowes Postage Machine here at the office.

I have been trying to close my PB account for 6 weeks left 7-8 messages. They send me emails stating my case has been settled but they have yet to call me back and actually settle it!...WORST company I have ever delt with!!! I reccomend to never use them...go to the post office and save yourself the grief of dealing with there incompetence! They are 10X worse then trying to deal with the IRS!!

After receiving past due notices without even receiving the original invoice to begin with they still show I owe them a late fee. I wrote them which included the late fee, but yet I still show an invoice balance past due for the late fee. Keep in mind this was over 3months ago. Pitney Bowes answer to this it may have crossed in the mail. WTF???? makes no sense since you show you received my payment.

Waited over an hour to speak to someone about a past due invoice (I'm thinking there must be so many people calling and complaining about the same thing). This is the 2nd time we have not received a bill from them (but we seem to somehow receive the past due notices with the lovely $32 late charge just fine???). Customer service is lacking and trying to open up a case online only results in an error.

I had trouble with my Pitney Bowes meter, so they sent me a replacement base, which I installed today. They didn't bother to tell me what was going to happen with my fund balance, so I called them and so began five hours of torture. Their computer phone answering gave me a website address to look up the answer to my question. I tried that and got nowhere close to an answer. I called a different number at PB and get an automated menu that took forever to get through and never did get me to the right department. But, the device did recognize my telephone number and asked me if I was calling about my Tribal Support account, to which I replied yes. It then told me I had a delinquent account balance. After about 20 minutes on hold, I finally got to someone about my funds balance and they told me it would be credited to my credit card. I then asked about why I was told I was delinquent and they had to transfer me to another department. After about 35 minutes on hold, they came back and asked for my phone number and said the billing department was busy and they would call me "right back." In the meantime, I was finally able to determine they were showing a delinquent $161 balance, which I paid last month when it was due. I checked my bank account and saw that it cleared September 2nd, so I went to see the front and back of the canceled check, and could see that they credited the wrong account for my payment. So, I told them this and they said they would look into it and have the answer when they called me back. That was after a total of 90 minutes on this damned project and now, 4.5 hours later, they still have not called back.

I tried to reach them again by phone and eventually was told I could wait on line for 35 to 45 minutes or leave a callback number. I created a service order and told them to cancel my service... no response. I finally sent an email to their corporate office. They have totally divorced themselves from their customers. It takes an act of Congress to talk to a live person, and then they can't help you.