Pitney Bowes vs Federal Express

Customer Service Comparisons

Best Customer Service Rating

Federal Express has the best overall customer service rating based upon the companies you have selected to compare.

Overall Ratings

Below is a look at the overall customer service ratings provided for each company that is being compared:

CompanyRatingReviewsIssue ResolutionReachabilityCancellationFriendlinessProduct Knowledge
Federal Express35.66402
Pitney Bowes23.33387

Ratings Breakdown

The rankings listed in the table above were calculated from the following ratings:

  • Federal Express has had 402 total customer service ratings of which 30 have been positive and 372 have been negative. This has resulted in an overall classification of Disappointing.
  • Pitney Bowes has had 387 total customer service ratings of which 9 have been positive and 378 have been negative. This has resulted in an overall classification of Terrible.

Performance Over Time

The following chart demonstrates the overall customer service rating for the selected companies over time: