Pitney Bowes Customer Service Complaints - page 3

Getting to talk to a live person on their phone system is a monumental task and, once you do manage to get there, getting answers and things resolved is almost impossible. My MailStation2 required replacement and they sent me a new base unit. They did not explain what would happen to the postage left on the old meter, so I called to find out. In the process, their automated phone answering told me I had late charges on my account.

After nearly 45 minutes of being on two holds, I was finally told that my meter balance has been refunded to my credit card. Then, I had to be transferred to discuss my postage purchase account. They showed that I owe for postage previously purchased, but I have a copy of the canceled check, so they had to refer me to another person. I was on hold for that for another 35 minutes and a rep finally came on line, took my phone number and said I would be called right back. 30 minutes later, that has not happened.

9.27.2016
As I type this I have been on hold for over an hour trying to resolve a "past due" bill for equipment that was cancelled in March of 2016 (3.22.16 to be exact) I even have a confirmation number. Since January of 2016 the customer service stated they were switching over to a new system and that they would send shipping labels. March 2016 still nothing, called again said will be sending a box and shipping instructions. April 2016 still nothing. May of 2016 finally they at least send labels through email. Item's were delivered June of 2016. Have been getting charged for items cancelled in March of 2016. Customer service is an absolute joke no one helps answer any questions or gets items resolved. Avoid this company at all costs. It will save you a massive headache and wasted time in the future.

Pitney Bowes had the most horrible staff, both on the phone and on line. The wait time is very long, then when you get a chance to speak wit a person they have no idea how to handle your question so after being on hold, for anywhere 20 minute's to over an hour their staff cannot resolve any issues. I log into our account then go to open up a case file and it tells me that I cannot because I am not logged in. Worst company ever to deal with.

It's not the old Pitney Bowes. Pitney is now run by EX- IBM MANAGEMENT. For the most part they bailed the sinking IBM ship and are trying to run Pitney in the same failing manor. Just look at the way IBM is floundering. It seems like it is a pilage and rape style of management. When the current IBM systems and software patches fail they will sell off Pitney, leaving the employees and customers high and dry. As the TV detective, Barretta, would say "You can take that to the bank".

Awful, awful, awful. Ridiculous layout - hey let's look at "your analytics" before letting me find the BILLS I NEED TO PAY. Closed cases - really? What case is closed? "You do not have the authority to look at this." I AM THE ONLY ONE WHO WORKS ON THIS ACCOUNT. Just awful. What a little monopoly of crap.

"We've successfully resolved your case *********." NOT. Case was closed with no resolution and no way to find out what they thought the resolution consisted of. Sell lease extensions months before the leases expire is the only goal of Pitney Bowes once they get their equipment into your business. Customer support starts with a robot..extended by a robot...and ends with a human robot. HOW do these people stay in business!!!

if you enjoy wasting your time on hold for as long as 30 minutes before someone even answers, Pitney Bowes is your company. They have some of the worst pricing and customer service I have ever seen. I guaranty you will want to strangle one of their, out side the USA call center employees.

Of all the companies i have felt with over the years this is hands down the worst! in every area of business I've spent the seven days constantly calling and being passed around calls are never returned ! no body you speak with at any level seems to make any decision regarding anything. Ive had constant problems since day one of signing up to the i attempted to get out of my contract right away when i saw how poorly they operate I've been told no every step of the way.
Badly run! apalling customer service !

Pitney Bowes customer service is non existent. Calling means being placed in voicemail hell with the only way to speak with a real person is to choose the "cancellation" option then hold for eternity. Otherwise, you are referred to the orange button on your on line account to open a "case". I opened a case on 7/13/16, one month later & still no resolution nor any followup. Do not expect any help if you have a problem. They also like to charge late charges for payments received on time.

I wish I had the power to make decisions where I work, or start a postage business. The "under repair" line is absurd since that has been on the recording for at least 3 months!! It is IMPOSSIBLE to get to a human being and when I tried the email it is for supplies - I don't need supplies and I am most certain that an email will find it's way to the black hole. The web site is useless unless you just want to add postage or download an invoice, other than that USELESS!!!! So extremely frustrating, I would rather go buy rolls of stamps. They need more competition!! I'm going to attempt a letter but I am not holding my breath for any assistance.

We were recently billed for 2 different pieces of equipment, for which we only have one. We began calling almost 6 weeks ago. Being on hold for 30-75 minutes every time and still cannot talk to a person. The website just takes you in a loop (SO DOES THIER CUSTOMER SERVICE PHONE NUMBER) where you can't get ANYONE. Still not resolved.

Worst customer service EVER. They are not interested in their customers. It's obvious they have cornered the market on hiding from thier customers.

Going to find another solution!!

Pitney Bowes is the absolute worst company I have ever had to deal with in the 20 years that I have been in business. I have tried five times in under 30 days to get in touch with their customer service department only to be told that they were experienceing high call volume and to call back at another time or go on line and create an account. I went on line and they ignored that as well. I will NEVER recommend them, their products or services to ANYONE! They are horrible!

They single handedly have the worst customer service on the planet. what ever you do - do not buy any of their services. You call for help for something simple, like buying more postage for the meter and their call center doesn't help you and after they 'create a case number' I've waited days with no response. The email confirmation they sent me with a case number says to email them, yet the emails aren't even responded to.

I don't think I have ever encountered a worse customer service department. Have called twice both times on hold more than 30 minutes, even tried to do a Live Chat, no response... How in the world can this company continue with this type of service...

We were forced into a five year contract that we could only cancel by not paying. They then sent threatening mail with deadlines that expired on the day they reached us. they then insisted that we must deliver the equipment to them, even though they said they would collect.

I am not sure I can even criticize this company enough to make people understand HOW BAD they really are. I called yesterday to ask about a late fee and request it be reversed off my account. I was waiting on hold for 49 minutes then had to hang up to go home. I called at 9:53 a.m. today and was on hold till 2:19 p.m. when someone picked up the phone then hung it up. I am fortunate to have 7 lines at our business to wait and see how long it would take them to pick up, which they never did. During this same 4.5 hours today I was emailing with my "Representative" and he would have to call the same number I did to get help. HMMMMMM

I have previously been charged late fees and just paid them as I could not prove my suspicions. PB is trying to get me to renew my contract which reminded me when the bill came to track it. I marked the envelope the day I received it in the mail; which was 05/17/16. PB says they ran the bill on 05/05/16, but does not show when it was mailed out. I input the invoice that day and ran check, but did not leave with the post man until 05/18/16. PB shows the payment entered in their system on 05/25/16; which is the same day as it cleared my bank account. They want payment in 20 days; which even with the date discrepancies my payment is still within the 20 days, however, was still charged a late fee.

Still not resolved with a total of 5 telephone hours of music.

How does PB explain this................UK (that is where they do business) What else could they say about taking longer than the I.R.S. to answer a call that is if they even really do answer. I would not know!!!!!!

Have been on hold for 68 minutes and still have not talked to anyone! How do they stay in business?

Worse than horrible - deplorable. I won't even get into the billing. Just try
to get a decent piece of equipment. The replacement was ten times worse than
the one with the low battery. Now have to get yet another machine. Yes, you can barely understand the person on the line, if you are lucky enough to speak with a real person. BBB should ban the company entirely. Does anyone care????

On June 3rd I contracted PB because I thought "Hmm...I haven't seen an invoice from them for quite a while". Of course the only help is in the Philippines, but the rep agreed to waive the late fees/finance charges if I would settle the two monthly fees then via EFT. We did that. The June 16th invoice came and prior unpaid fees that I had told would be waived were still there plus more finance charges. Went online to view the previous case and got an error message. Call and am told to go online and open a case. Tried that and got an error message. Called again and get a recording to call back after two hours. PB STINKS. It is apparent that no one "parallel-tested" the new system before implementing it.

Something is very wrong at PB. Email response says they need 15 days to respond. No response after that time. Phone lines have unreal wait times. Any answering agents do not possess any information to be actually useful. Headquarters in CT already sold. Run, don't walk, away from this company.

NEVER have I ever dealt with such poor customer service. I cancelled this service 5 months ago, have been waiting on a refund for unused ink and postage
I have spent literally hours and numerous phone calls, been switched to different departments, on hold, tried opening cases through their website, having cases closed by them without resolution (although they say they ere resolved???)
Each time I am able to get ahold of a live person they say it is all looked after this time!!
Got another invoice in the mail this week...credit applied to my account - which does me no good as I no longer use Pitney Bowes, specifically asked for a cheque to mailed to me - of course they would look after this the last time we spoke - NOT
Do not let them talk you into signing up - I have wasted so much time and money trying to resolve this issue - almost feel like giving up - I'm wondering if that is what they want me to do as they owe me money now...not going to though...going to try and contact them again and get my money back...so frustrating!!!

Trying to start PB Smartpostage but have been on hold forever. My business partner is on the phone trying to straighten out a billing problem - and can't get a live person. She is about to throw the phone across the room. What's wrong Pitney Bowes?? If we did business this way - we wouldn't have a business.

I have been waiting 1 1/2 hours for Pitney Bowes to call back. I left a message with them when the recording said my call would be answered in 6-13 minutes. I have a major problem with my postage machine and my company is unable to use it. This isn't the first time that they've taken forever to get back to me.

Pitney Bowes new website layout really sucks. Too time consuming to get to what I want... billing. Too many screens to fumble through. Shows incorrect old data that has already been paid. What a mess. Main screen has APPS at the top and looks like it was designed for a 2 year old. Who cares about APPS. All I want is a concise website like the old one was.

Fed up of them calling every month to tell me their system says we need another ink cartridge. I think we have used three in the three years we have had the machine and they are still trying with a brand new machine. Whatever system they use to calculate the usage of the cartridge, it needs looking at. I keep telling them I will call THEM when I need another one.