Progressive Customer Service Complaints - page 2

I have had progressive for 10 years with no problem but no claims. Got rear ended last summer and the other car owner did not have insurance. Progressive had me pay the deductible fine but their shop of choice charged me to fix and paint my bumper they didn’t paint the whole bumper only spray bombed the paint job, and they just buffed it out to match more or less. Very poor workmanship and they minimized the bill. Medical is even worse they argue about every bill and the claim rep called the shots for medical treatment she would pay, SHE IS NOT A DOCTOR. The person that hit me was better to deal with than the people at progressive. NEVER NEVER get PROGRESSIVE THEY WILL PROGRESSIVELY SCREW YOU IF NEED THEM PAY THE BILLS WHICH YOU PAID INSURANCE FOR! If you get KATIE for a rep get ready to get screwed. GEICO is cheaper than progressive by 25%, Dump progressive and save money and headaches

This company charged me, a single woman with mouths to feed, without authorization, ID or signatures for $673.00. It has been 8 days since my first conversation with their so called 'supervisers and agents' -Molly, Kristina, Vincent and Renee- to have my unauthorized policy canceled and refunded. All they have been able to tell me is that there is nothing they can do and they don't have the power to refund me MY money they had no right in taking. Do NOT work with these people!

accident 6/17/2012 progressive still combative rude arrogant liars. if i lie about anything pls sue me id like 2 at least see some one in person or do you have the nerve you have on the phone i think you would act a lot nicer in person.cowardly lyin devils greedy your mothers must be proud.c

wife was hit sitting at red light police report and all progressive won fix or pay for car.i emailed peter lewis owner of progressive some one rejected the mail and sent it back rudest cruded worst ppl i ever talked on the phone cause they wont talk 2 you in person most disgusting ppl i ever talked 2.i would call them criminal if every day person stole that much money they would be in jail with bernie madof

I am very disappointed with Progressive. They seem to be fighting for the person who hit me. I was tboned by a speeding person who lane hopped at the last minute. They will not give me a new car seat. I am really disppointed. They do not fight for you.

I filled out a "free quote" form online, and was told that to complete it I needed to contact them. They provided an email address, so I emailed them. An automated response stated that they would reply within two business days. Two business days later, nothing. So I called and a nasty woman said she didn't know why I wanted to call about a problem I had already emailed about, and someone was working on it. Eight business days later, I emailed them again. Automated response assuring me I would get an answer in two business days. That was five business days ago. I have signed up with another company that actually helped me when I called and responded to all my emails. If they can't even get it together to email me back or help me on the phone when they're trying to "sell" me insurance, I'm sure it would be even worse if I were a customer needing to file a complaint. What truly horrendous service.

rude uncooperative delay tactics have never met adjuster in person very rude on phone wifes first accident ever was sitting at red light struck in rear of car other driver fled scene adjuster tells me on phone damage was not caused by accident. its ok 4 them 2 call me liar on phone adjuster renee told me i have bad attitude hours on hold on phone lied 2 over and over again sick of progressive b.s

Progresasive insurance issued a policy on a 1996 car I traded in and not on the brand new car I purchased in 2010. WHen I found out, they gave me a new price. Needless to say I took my business to another company. I demanded a full refund of my premiums since in effect I had been driving with no insurance. The customer service department although admitting their error refused to help and sent me back to the agent. I have reported them to the Insurance Commssion in my state and I am also filing a complaint with the attorney generals office for fraud.

I HAD progressive for auto insurance. I had moved from a townhome into a residence not 2 miles away from the previous address. When I phoned Progressive to inform them of the updated mailing address, they informed me that the zip code that I had moved into was considered a larger risk for something happening to the vehicle, and that my monthly premium would be raised $50 a month! I moved from a town house in West Des Moines, Iowa, where the car was parked outside on a nightly basis, and in a neighborhood where the police arrived at least twice a week for break ins to vehicles and homes. I moved into a gated community where a break in happens maybe once every ten years, the vehicle is housed in a garage and said garage has an alarm on it. I promptly phoned Geico and got the same coverage as Progressive while residing in the same zip code, for $15 less a month then the rate Progressive was giving me before they tried to jack up my rate.

I moved right after I started with progressive. I moved from a city to a small town with only two zip codes. I put the wrong zip code for my address and when I corrected it they raised my rates $25. Hard to believe a small town of 25,000 people would have that much difference from one area to another. When I moved again they raised it again by almost $200. I switch to farmers and went from $389 to $164 for the same coverage. They were nice and friendly when I joined but were a little rude when I called and cancelled.

I was involved in a car accident on September 1st of this year. I was T-Boned by a woman who ran a stopsign with a 30 foot RV. She was insured by Progressive. Progressive insurance has refused to offer an amount close to our vehicals worth and used 8 month old ads from a bad ecomomy and. my medical costs, ambulatory services, or even reimburse my family for our GPS. Is this a common practice for Progressive?

They are terrible if you have a claim against them, they will lie and offer much less than your vehicle is worth.
They showed me sales of vehicals that were made eight months before when our economy created the temp. low prices.

When I clicked on "free insurance quote " I got 200 e-mail & 50 phone solicitations. #%@$&!! Progresive quoted higher than & was presently paying & when confronted, wrote a new policy for coverage. Including Towing !
The last thing said by progresive agent on phone was Now I Could Cancel AAA towing coverage.
When I called for towing coverage I was told I was NOT covered,"read the fine print" I made sure I was then covered (cheap) why would I NOt have this coverage?
Now I'm getting other prices on coverage & your NOT the Low quote.
I've been with Progresive since 2000 & willing to change.

Progressive —
Dear Progressive Corporate and Investor Relations , I feel this letter be addressed to both as I was (before I sold ) a shareholder as well as a 10 year veteran customer of yours. Let me just tell you the story, I have had progressive for many many years as you would be able to see based on my file. My premiums have never been late as they have always been deducted from my checking account which was great as I didn’t really need to worry about my insurance being paid. However, last month I noticed that you didn’t debit my account for the amount of my insurance as I do pay on a monthly basis. I called customer service and talked to a very nice rep who informed me that I was canceled because there was a form that was sent to me back in November that I simply never received. Now I have been in customer service all my life, is this appropriate customer service for a customer who has been with you for over 10 years? You simply cancel them with no phone call, no email, no letter, no nothing, REALLY? Can honestly sit there and tell me that you had NO ONE available to simply pick up the phone and say “hey you are about to be canceled if we do not get that form back”. This is the biggest crock, I have ever heard, so let me just tell you what I did. Once I got off the phone, I called my broker and sold EVER SHARE from my trust that I owned in Progressive, I have never been so upset in my life over being treated like a number, so after I hung up with my broker, I called Geico, I explain to the agent what YOU GUYS did to me and they were more than happy to take me on as a client, they bend over backwards to help me in every way they could, in fact, before I left the office for the day they made sure that I was covered on the ride home, since I had not been covered by you. Normally I am not one to complain about silly simple things, but I drove around uninsured, simply because one of your 24,638 employees didn’t take the time to make a phone call. I thought you needed to know, after all I was a very loyal customer for over 10 years, it’s just rather unfortunate that this had to happen, I will NOT be back nor will I ever recommend anyone to progressive. In fact I have every intent to share this story on line as well as in public to anyone who will listen, after if you have put me at risk, how many of your other customers are also at risk?

I was told that all information would be emailed to me so I proceeded to toss letters from them in the trash, only to find out there was an "uninsured motorist" form I was suppose to return to them. Since I did not return the form, I was cancelled 3 months into my policy, even though I had already paid my premium for a year. I was not given a refund and the company couldn't even find records on me after being cancelled. THEN, not knowing my insurance had been cancelled I subsequently got a ticket for no insurance and immediate suspension of my drivers license, the whole thing, ticket plus license cost me $500, plus my original premium that wasn't refunded. Progressive does NOT know how to handle their customers. But I figure they owe me about $1,000 or more, because it went on my driving record and caused me grief.

They will take your money, but don't want to abide by the laws and pay out for accident repairs when time comes. Big mistake switching to Progressive. Will not be staying...

What an inept company. From the beginning, they've messed up on every single one of my policies (motorcycle, auto, and now renters) and they are snippy and blame-shifting on top of that. Go elsewhere - don't bother with these bumbling idiots. Their stupid commercials are probably a fair warning of what kind of representatives you'll be dealing with at Progressive.

I just had a claim with Progressive, and the mismanaged it, and nearly ruined my Christmas, terrible. When I asked to be compensated, the customer service manager told me, "We have no further business to discuss." Horrible.

I had always paid my insurance on time, however my checks were stolen so i had them canceled. I didn't realize my insurance check hadn't been cashed yet. Progressive didn't mention the fact that my check bounced and canceled me without ever alerting me. A heavy hail storm ruined my car with thousands of dollars worth of damage. I called progressive and they informed me they had dropped my insurance. I was mad, but i got madder when i received a letter from a check cashing place, saying that progressive sent them my bad check and the check place was charging me a penalty. I'm not sure but doesn't that mean they technically got their money?

You can expect problems if you have a claim. This company treats its employees like dogs, which will have an effect on the service you receive.

I was involved in a car accident on September 4th of this year. I was T-Boned by a woman who ran a redlight. She was insured by Progressive. Progressive insurance has refused to cover my medical costs, ambulatory services, or even reimburse my family for our childseat. Is this a common practice for Progressive?