Ramada Customer Service Complaints - page 2

I'm never staying in any ramada owned establishment again. No a/c in our room. When I talked to an employee that worked here he said I was on my own and was kicking me out. Worst customer service I've ever delt with in my life. No refund or apology.

We stayed at the Ramada in Mackinac City,MI. The room had a horrible smell, dead bugs everywhere mold in the bathroom around the tub, the toilet and the ceiling. we had just come off a 60 mile backpacking trip and were exhausted so we decided to tough it out. During the night my husband went to flip his pillow over and saw a couple of dark spots on it, thinking it was bugs he flipped the light on to find it was blood spots. Clearly they did not change the sheets or pillow cases. Immediately the next morning we took the pillow to the front desk and showed the woman there she immediately called the manager on his cell phone. My husband explained the situation and instantly the manager accused him of bleeding onto the pillow. He said "how do i know thats not from you" my husband told him you can come in and look none of us have cuts none of us are bleeding the sheets and cases were not changed. the manager said "you don't know that, how do i even know that? i will have housekeeping get you a new pillow when they get in" we told him no we're leaving, he simply said "ok" it was very apparent he didn't care. We never asked for money back or a discount but the manager kept repeating over and over "I'm not giving you a discount if that's what you're trying to get" finally my husband got mad and said "i never even mentioned the word discount" the manager said "good you're not getting one" and hung up on him!!! WOW!!! how is he still employed? what wonderful customer service skills no wonder why the place looks the way it does... pool/jacuzzi were nasty too i strongly recommend you DO NOT stay here you will be disappointed.

I was recently a guest from August 13 to August 14 at the Ramada Limited in Norfolk, Virginia. My itinerary number I was terribly disappointed in the lack of cleanliness of my room. The room itself was at best "shabby." The bathroom had obviously not been cleaned as the toilet seat had a large amount of old, dried urine on it. The toilet bowl was filthy. The shower was also quite dirty. The telephone, both receiver and base were also quite dirty. I called the main desk to complain and a serviceman came to the room and cleaned everything with Clorox bleach and then apologized for the "inconvenience." I have never before experienced such lack of cleanliness in any hotel/ motel I have visited. If it had not been that I got to the motel rather late in the evening, I most certainly would have left to find lodging elsewhere. I will probably never again book rooms in a Ramada again and will advise family and friends to do likewise. Your company should be ashamed to have a motel as careless about cleanliness in your corporate group.

Marlene Goodman

I am jagdeep i am having a very bad experience at ramada jaipur. Housekeeping entered my room in my absence and when i asked manager he told me that its our hotel policy.when i asked him to give me in written that the housekeeping entered my room in my absence they refused.

I stayed at the Ramada INN in Torrance Ca, it was the worst hotel stay I've ever encountered. When we turned on the airconditioner my 13 year old astmatic daughter had a sever flare up from the dudt nasty vents, not to mention the entry door was off the tack and you could see out doors from the inside they refused to refund me because I did not give a 24 hour cancelation.They had no available rooms because they were booked but expected me and my dauhgters to remain in an unsafe unhealthy environment. Had I known my child would get severly ill I would never have booked the room. They have no manger on for days at a time and the staff all seem to be idiots. I called the Torrance Police Department While I was talking to the front desk clerk although this was not a criminal matter they could not beleive they were refusing to refund me. I contacted the corporate office on Friday 07/29 and still have not heard anything. I contacted teh Ramada Inn several time 08/01 to be put on a extended hold, they refuse to provide me the phone number to their insurance carrier to file a claim. I have already contacted the health department and will be filing a complaint with the better business bureau. Will also take them to civil court if that's where this leads us. To top this off I was in town to bury my nephew who was murdered on 07/17. Horrible experience

I'm at the ramda inn in Cincinnati. This is the worst experience that I ever had in a hotel... I would not recommend my dog to stay in none of y'all hotels..

I am writing because I did not have a good experience with your Ramada Inn PLaza hotel in Niagara Falls this past weekend. The Staff were not friendly borderline rude. We were called at 1:15 in the morning just to see if we were in the room because of someone doing the check in was new.
This is the fourth time I have stayed in your hotel chain and I will not be back.

we have a bad experienced staying at one your hotels located in Queensburg, NY. The room was not clean the bath tub was filthy that we have to use towel to stepped on. Please, if no one have brought this into your attention someone in your corporation have to check as it will affect the other Ramada Inn. Thank you. Lilia Dross.

We was ripped off by your ramada inn , midtown, downtown Denver Colorado, we put a credit on file with them, they told us they would not charge it, we checked out next morning, paid cash, they said they couldn't print a receipt the printer was broke, they will email us one, I have her my email and we left, when we got to Las Vegas we tried using our credit card for our room and found out that ramada charged it anyway, we paid double for a terrible room, air was broke, anyway we want our money back on our credit card asap or we are going to the police and we are calling our attorney. I want someone to call us now, today to fix this! What your company did is stealing.

PARKING LOT IS RAT INFESTED!!!! Do not stay at the Ramada Carlsbad you less you don't mind rats falling on your car hood or being surrounded by a bunch of low life drug addicts. I stayed for 2 nights at the Ramada in Carlsbad, Ca. When I initially checked in I was given a small room. I have a service dog and there is a sign at check in stating how they are pet friendly and will gladly out you in a larger room so your dog can be comforter able. I was not put in a pet friendly room. However, the man at the desk nicely enough changed my room. Although it took him 3 tries to finally get the larger room. At least he finally got it rt and was nice about it. I forgot to mention the first room I was given did not even lock properly. The door appeared to have been kicked in or something.
Later that first night when I Was outside walking my dog I heard noises in the bushes. That's when I noticed that the trees that lines the parking lot were rat infested. I'm talking about rats everywhere. I moved my car. Then upon returning the second night after dinner I pulled into a parking spot and was scared to death when a rat fell from the tree above and in to my hood. I was so grossed out. I moved my car again and this time went up to the balcony outside my room and filmed for 15 mins the rat situation. I called the front desk and made the gentleman aware of the situation and he stated he would have the manager call me in he morning. No one ever called and after I checked out and went to my meetings I checked my voicemail and still no call. I decided to call and speak to the manager instead of waiting for her call.
I spoke to Leticia supposively the manager there. She was rude and basically acted as if I was lying. She stated she had been in the laundry room last night and didn't hear anything. Well, I told her to go stand under the tree tonight and tell me what she sees. She said no one else had complained. And She was very rude and I felt as if she thought I was lying.
I will NEVER stay here again. The breakfast sucks, staff is rude, pool is closed , rooms are dated and the parking lot is rat infested and the hotel is occupied by a bunch of SCANDOLOUS, low life drug addicts... So spend a little more money and stay some where else.

Ramada at Shahjahanpur Rajasthan, has turned worst in services though a huge has been spent on the infra. Service team need to be apprised for hospitality traits.

Stayed at the Romada at Holtsville, New York ,we booked 9 rooms for a wedding,this was the worst hotel I have ever been in,it's a section 8 hotel ,where they put homeless,people walking the hall all day and night,cooking in their rooms,rugs stained,blankets not clean,little pillows ,the desk was rude,and 150.00a night,they told my sister that we are asking the desk for to much stuff,like towels,soap,coffee,pillows,I would never tell anyone to stay at Romada,I'm very surprised because it's a Windom company,if you see or hear Romada run,don't stay,

I recently booked a stay with a Ramada hotel in Anaheim,California.

Upon arrival I was told a cash deposit of $200.00 was needed or I could put $100.00 on a card. I ended up putting the deposit on my card being told I would get it back 2 or 3 days after they completed there audit. I patiently waited 5 days. After that, nothing was showing in my bank account so I called the hotel to check on the deposit and was immediately hung up on when I mentioned it.

I called back and the guy that said his name was Seth, at first pretended like he could not hear me, then after about 2 minutes of going back and fourth, he asked for my last name, said he couldn't find it. I then said I had a confirmation number and he continued to say the numbers didn't match up. After about 5 more mintues, he says your deposit has been released and you'll get it in a few days. I waited another four days and nothing in my account. Called the hotel again and they hung up on me three times.

I called a corporate office and they told me to call the hotel back. Got no help from them either.

Finally got $50.00 put back in my account but got a phone call from the hotel saying 6 pillows were missing at our time of check out. Sure as heck not going to steal pillows or anything else. I would like to know how they came up with that and I would like to see security footage. We left our room clean and nothing was taken.


Check reviews for any Ramada hotel you stay at and definitely don't say at the Anaheim South on Harbor Blvd. They will steal from you too.

It was the horrible. The room eas mot clean with hloes im the wall and curtains. Also we had a power outage. The hole hotel was dark. The staff was not friendly at all. I would never stay there again.

I called Ramada Inn as instructed by the front desk, between 8x4 to reach the Banquet director to inquire about my daughter's sweet 16 party (100 people). Upon calling I was put on hold for 36 minutes. I hung up and dialed back and again was put on hold for another 23 minutes, and again, and again, and again. Finally, the 6th time, I demanded no hold but a manager, he got on the phone and said with deeseeded anger "SHE IS NOT HERE, THIS IS THE HOTEL,NOW NOT STOP CALLING profanity goes here but they told me to take it out". Then he hung up. I ofcourse, called back because I thought it was a joke. I got the same young attendant and I asked for the manager, and I heard in the background "JUST HANG UP ON THE profanity goes here but they wanted me to take it out". I hung up and called Cooperate HQ and found out that Ramada Inn is owned by one of the properties my husband and I own. Wyndam Resorts. So now I will not stand for this I am going to the top. This manager will not just get a slap on the back of his hand. He works for us. I will make sure he loses his job for insorbourdination and harassment. And I might add that Ramada Inn will back us up fully for the way I was talked to and cursed at like we were some kind of low life. Just read the reviews. Ramada Inn has a lot of issues with hiring managers. What are their standards when it comes it comes to hiring them. They need to be investigated because they are costing Ramada Inn thousands and thousands of dollars. Somebody is going to file a harassment law suit. Look what I went through today?

Ramada Amritsar (india) Did Not Switched On Heating Of My Room No 226 In Peak Of Winters,for Same They Have Given Written Apology Also In The Morning.really A Pathetic Service And Ungenuine Way To Save The Expenses Of Electricity Of Hotel At Cost Of Customers..

I m staying in ramada hounslow and his manager ashwin placed a racist comment on my 55 yrs old mother today just for just £10 parking charge as they have not mentioned at the time of booking nor he was apologetic for that comment. We just said that it was not parking charge was not informed at the time of booking nor any hotel charged us ever for car park. He staright away said" this is UK lady" and we charge for the car park as if we dont know anything because we are from india. When i told him i am uk residents and i know what uk charge and what not he tried to change the topic. I must say this is the worst customer service i have ever received in my life. I really want to escalate it further and want someone to take action againt him. People like him spoiling the name of our country

I stayed at Ramada Inn east in Flagstaff,Az. When I was eating breakfast I saw a housekeeper come to the front desk girl and start yelling at her! That is very unprofessional I speak Spanish and understood everything she said to her! The manager needs to do something she deserves to be fired!! That is not ok to be disrespectful I will never stay at this Ramada again . Room was clean but very disrespectful housekeepers, I asked the same maid for some more toiletries she was with 2 other maids and she completely ignored me! They turned around and started saying something ! Ramada needs to do something maybe firing them, don't recommend this place to anybody!

impossible to reach customer service

Your Groton,CT location is in horrible condition. The lampshade has holes in it, one blanket stained, one has a burn hole the size of a quarter! The shower curtain was covered in mildew. I took photos it was so awful. Your desk clerk was rude! I will never stay at another Ramada again.

I'm disgusted at the thanks I got after staying five nights at the remada in red deer
.I returned to hotel to find the in house manager lying in a door way non responsive and struggling to breath so quickly put her in recovery position and alerted staff at reception to call 911
I do hope my efforts worked for the girl and she's safe after taken away in ambulance but the hotel barely said thank you to me all they were worried about was getting the full five nights pay over 600 out of me not noticing I probably just saved a member of their staff
Signed a very dissapointed customer
Mr Michael Keogh

First of all my stay at the Ramada downtown Orlando Florida was not a pleasant stay at all the bathroom was unserviceable the toilet handle was broken I brought this to Lee front desk attention and they told me they would fix it the next morning they never did the room we stayed in smelled of mold and mildew it was very creepy did not like it at all they never got back to us to fix the toilet handle I would not stady again management did nothing the next day when I brought this to the attention upon checking out

Ramada St. Louse Airport - Worst Experience Ever.... Front Desk The Most Rude...non Responsive Team Ever!!!!,,,, Never Go There If You Want To Be Treated With Respect!!!! Not One Individual Would Give Me Their Full Name!!!

Ramada Indianapolis Airport - disgusting, dirty and extremely rude front desk manager. Door lock was broken leaving me feeling unsafe, room smelled of smoke. Front desk unwilling to be responsive and due to a loss of possessions from room, also untrustworthy. Disgraceful.

We had the most horrible experience. There were several incidents that happened, and no one ever did anything to fix it. We are so disappointed at the stay, at the employees and at the service. I had a party of 10, and we all feel the same way.