Ryanair Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
11 Negative Comments out of 15 Total Comments is 73.33%.
POSITIVE Comments
4 Positive Comments out of 15 Total Comments is 26.67%.
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How to ruin your holiday printed boarding passes off before the flight did not allow return boarding pass to be printed tried several time to log back into my booking reservation would not allow went on holiday on return asked to 420 Euros to get us back home for a hand written boarding pass that took 5 mins to write out this company is a complete joke ! I would not recommend flying with this poor poor airline ever ! poor service ,poor flight just poor all round if you want cheap and i mean cheap then this is the company to deal with ! never will i or my family fly with such a poor company again !!!!!!Anonymous 5/15/13 10:49AM -
Returning yesterday from Barcelona to Leeds with Ryanair The guy that was checking our boarding cards told us that one of our hand luggage was not at the right size (which we hd NO PROBLEM at all with all my other ryanair flights). At a first place it was respectful from us. The difference was that the one luggage had a bit bigger wheels than the usuals however the storage size was exactlyy the same. The guy was SO rude, that he wasn t even negotiable as he charged us 60euros in total. The problem was that we had one 50euros note available and one 10pound note available so there was a problem. The guys completely ignored us without the willingness to take the money we had available advicing us to ask from the people around to give us money. MORTIFIED. How is it possible that i travelled with ruanair several times with no charge for this luggage and this guy charged us with no alternatives of paying causing us an unpleasant surprise. At least ryanair should be strict all the time with the luggages rather than causing so many difficulties to the public. And also learn to their staff to behave to their customers. The fact that ryanair is a cheap travel company does not mean that we are not still customers. As long as i am kind and negotiable i want the same from the staff of whichever company. Definately spoiled my travelling mood and my dignity to the rest of the passengersNatasa 5/6/13 7:41AM
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Have found it to be impossible to call to Ryanair customer service or reservations numbers (as stated on your contact us web page) from Spain. Calling all of these numbers resulted in message from Movistar (the national phone company) saying that the number(s) did not exist. Upon calling their customer services they advised that these are all special non-geographic numbers (premium numbers) and it is not permisable to call these via the Spanish telephone systems. It would seem that you need to provide ammended contact numbers which can be used by your customers in Spain.billco 4/24/13 7:34AM
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All I Want Is An Email Address, Why Should I Have To Pay For A Long Unanswered Call , When I Didn't Cancel The Flight, Daylight Robbery,will Never Fly With Them Again. I Shall Take This To The Top, I Lost A Lot Of Money,due To Uncaring Ryanair,have Been Trying To Get In Touch For 2 Years.N 4/4/13 6:14AM
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while flying from Bergamo to Gran Canaria on Dec 2 i had a large cup of boiling coffee spilled on my leg from the table of the passenger on my left side. This procured to me a second degree scald that i had to treat daily for 3 weeks.My holidays were completely ruined by this accident caused by Ryanair. In no way i could ever get an answer from them to my request for a partial compensation of the damages i have hadAnonymous 1/18/13 9:13AM
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Worst customer service ever. After contacting Ryanair to get a flight reimbursed they agreed on the condition that I was providing a specific certificate to prove that I could not attend the flight. In the 6 following years I sent numerous mails, emails, reminders with the certificate attached. I never ever received any answer anymore. Not only did they NOT comply to their terms, they did not kept their promise either and worst they were not even polite enough to answer my emails etc.Daniel 5/7/12 3:34AM
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Beyond the worse that could be expected--are these people crazy, or is mgmt just in a total bubble with no idea of what crap they're sitting on?. I couldnt even get to the point of getting a quote because the system kept on saying I hadn't identified the "trick characters" correctly; after 10 ten tries, I tried to send a complaint, but there also 10 ntries did not comeup with the characters. Mgmt, of course, has no clue of the anti-customer system they have in place since they're doubtless surrounded by yes-men who tell them what they want to hear.george 12/25/11 2:30PM
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I was having a difficulty using their website, so I rang the above number to either book over the phone, or to get assistance with my online booking difficulty. Got through to an operator named Eva who informed me she wasn't quite sure why I was having a problem with my online booking. Mid-way through trying to explain the issue to her she just hung up on me. What's the point? I'll just never fly Ryanair again after this rudeness. Sort your staff out, Michael ...Craig 12/23/11 11:29AM
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booked resevered seats only to find out the seats had gone. but they took the money out of my account for the seats. and guess what trying to find a phone number that was correct on the web site was almost impossible.
when finally given a number by member of staff she hung up sharply. only to find it was a fax no.
beverley
beverley 9/12/11 2:44AM -
No place to even make Ryanair aware of my problem (caused by them), much less get a solution. They only give a list to choose from, and items on list do not apply to my situation.Anonymous 8/1/11 12:54PM
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Awful, just awful!! The whole organization from top to bottom is just a penny pinching bunch.
No sick bags for a passenger who had to throw up on the floor, but plenty of money making scratch cards to sell.
Kids forced to sit without parents but stewardess had plenty of time to fill out the crossword.
Boycott this airline pleaeTeddy Bear 5/3/11 10:25PM
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Had agreat experience flying Porto to Madrid...Can anyone comment on when tickets become available for January on the Barcelona to Gran Canaria route...Stan 4/18/13 12:20PM
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WE have just returned from Nimes flying from Liverpool and used the Assistance Service as my husband has bad legs. This is a Free Service and it was absolutely
marvellous. We were treated like V.I.P.s
on the ground and in the air. We have used this service three times now and find that
the Cabin Crew are very helpful and always
very pleasant. Thank You Ryanair and Ground Staff, wonderful service.
Lorna and Bill Hopkins.Lorna and Arthur(Bill)Hopkins 10/27/12 2:21AM -
Hello! I just want to say a big THANK YOU to the friendly guys at Stansted Airport who made it possible for me to catch my plane to Klagenfurt/Austria yesterday - although I had arrived only about 25 minutes before take-off!It really made me happy and I am very grateful for this extra-special service. I am fully aware that this is not somethig you can normally expect to happen.
Kind regards,
Anna G.Anonymous 7/8/11 8:54AM -
Had to call number at a premium rate for simple information which they should've explained to me by email. When called, the operator was friendly and answered my question quickly. Still cost me a few pounds though which left a bitter taste.TheBald 4/21/10 2:48AM
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