Shutterfly Customer Service Complaints - page 3

Absolutely maddening! They are impossible to reach now. They suggest a link "call us" that gives no phone number. After hunting via Google, I found a phone number with a voice that says, "You can talk to me just like I'm a real person," and then said she'd refer me to the "next available agent." As I hold and listen to dead air, I'm watching the seconds and minutes increase (now at 23+ minutes and counting) while my phone battery decreases concurrently. I've been a customer for more than 10 years, mostly for books - more than $1,000 worth over the years - and all I want is to find out why all the photos that I've watched get uploaded today won't show up in the albums they were uploaded into. What is happening to Shutterfly?!! Grrrrrrrrrr!

This is the most frustrating site! And there is no way to talk to someone. What is happening with Shutterfly? Is it shutterclients instead? Can someone contact me or should I go someplace else?

since your upgrade shutterfly is impossible to work---uploading pictures from an e-mail thru a shutterfly e-mail----------your directions dont work---what is wrong with you---and then no customer service today------i guess you really want to go out of business

Don't do business with this company. I ordered 2 16X20 metal prints and they came to my home blank. They offered me 50% off on the reorder which I did, however they would not refund my $150.00 for the initial screw up. They have absolutely no quality control, who sends you blank pictures then forces you to accept them? I finally am having my credit card company deal with these people, they had the nerve to fight my complaint! They offered me a $90 credit, I simply want the original refund and that's not even the amount of my order. Since I complained to the credit card company they pulled the $90 which is fine as I won't deal with this again. I found this refund on the internet but didn't on the site, I would have returned the pictures if they requested for a refund if they would have let me know how. 100% happiness guarantee, seriously folks! How much more unhappy do you want a customer to be!!!!! Shame on you!

Don't do business with this company. I ordered 2 16X20 metal prints and they came to my home blank. They offered me 50% off on the reorder which I did, however they would not refund my $150.00 for the initial screw up. They have absolutely no quality control, who sends you blank pictures then forces you to accept them? I finally am having my credit card company deal with these people, they had the nerve to fight my complaint! They offered me a $90 credit, I simply want the original refund and that's not even the amount of my order. Since I complained to the credit card company they pulled the $90 which is fine as I won't deal with this again. 100% happiness guarantee, seriously folks! How much more unhappy do you want a customer to be!!!!! Shame on you!

Never again will I do business with Shutterfly or with Uprintinvitations.com. I sent in my information and 7 hours later I made a change (I followed all the directions and paid the $5 change fee). My changes weren't able to be made and my invitations are useless! I had to make them myself and print them myself. The seller did absolutely nothing to try and accommodate. Im now out $40 plus what I spent to do them again.

Shutterfly customer service only wants to refund you by giving you credit so you have to buy more subpar products that they do not stand behind. Here is what they told me about a defective product I received. "Another order may happen again and we won't be able to reorder it each time it's damaged" This was a product that came from their supplier defective. So if reordered it may come in defective again!? And they wont reorder if it's damaged!? Wouldn't you think they would make their supplier send you a non-defective product? Shutterfly is definitely more than disappointing. This replacement was for a product that started falling apart in less than 4 months. And that was a replacement for one that broke! They initially had a guarantee of scratch proof and crack proof, that is no longer on their site for this product. So it seems like their sub quality is not only limited to their photos and shipping but rather it applies to their company as a whole. Their are other choices available and this company won't be around for long if they continue to operate like they are.

I would like to talk to a live person, but when I click on that site, nothing happens.

I would like help in ordering some photos, and phoned your number and the message I rec'd was that the wait time was 12 minutes, but I have been waiting half hour or more.

Minnie

Please call me asap.

My phone number

I just finished a frustating day trying to order prints for pick up at a local Walgreens. Never happened! I'm finished ordering this way again. It took me 8 tries this morning to complete this task. Seriously? Then this afternoon I tried with another order and got nowhere. I finally relented and had the pictures sent home. I wanted them TODAY, not in the time frame you stated. Web site horrible!B

Cynthia Anderson

I want to delete Rsvp on my order of invitations. Can someone call me right away please.

Shutterfly has the worst customer service I have experienced in a long time. They have twice lost my order and I am DONE ordering from hem. Good luck getting connected with a human being when you call customer service.

My extended family went on a Princess cruise and each booked cabin received a card for a "free" 8x8 photo book. It's not free at all. I uploaded all the photos since I was the one who took them on the cruise. I gave My credit card information and because the "billing" address for all three was mine, we could not use the coupons. What a freaking rip-off! I would have ordered many, many products because it was a special cruise. But, thanks to Shutterfly's policy of only allowing "one offer per billing address", their competition will get my business.
I would NOT recommend shutterfly to anyone.

Will never use again. Christmas is past, they delivered something I didn't order with the tracking no. of item I did order. Then, they redid the ENTIRE order inclunding the mistake. Now I look forward to ANOTHER wasted hour and God only knows what I will get the next time.

We have ordered a number of items before with good quality and service, now we are having nothing but problems. We ordered a book and I watched as my wife was entering the order. I viewed the layout because I wanted to see one special picture, and the preview page looked great. When we received the book it was blank (No picture at all)I went to the preview again and at that time and it showed some pictures. When I called customer service the agent offer me a replacement at half the price, which we accepted. When I checked the price again after the photos were ready to reload the price was actually more than the original price. We called again and got a no caring agent and could not explain to him what was happening and he finally pretended that we lost contact and hung up on us. We called again the next day and almost the exact same thing happened again, including the lost phone connection. If this is the way we will be treated I think it's time to find another source.

Absolutely do not order any products from this company. They do not guarantee your satisfaction no matter what they say.

Received reordered defective cards, they are no better, it's the same card!! Original order 11/28... Waited this long to get Christmas cards, they are blurry and dis colored , original photo was resubmitted , no improvement!! Why did you resend 120 bad, exact same card??

I spent hours on a photobook for my parents and inlaws saved it only for it to revert to a previous version with blank pages and the entire book out order. Customer service offered me the same promotion offered on the site though they said they understood my disappointment. I will never be using this site again.

Very hard to trust this company anymore. In the past I have been pleased with the photos products offered. Unfortunately of late their customer service has taken a nosedive and this outweighs the value of their products.
They provide unreliable order status updates, tracking numbers, and delivery dates. I have called them on numerous occasions and my average wait time was 40 minutes. My experience has been the representatives provide little to no helpful information in terms of the above, always require someone "with more access to information" (and this person is never "at their desk or in the office" at that particular time - during normal business hours). The end result of a representative seeking out more information is been being placed back on hold in the general pool with a new person answering 40 minutes later. This has happened to me on 3 separate occasions. I am finding it is common to receive false promises as well. As an example, I was promised a specific delivery date multiple times for a package that failed to arrive by the original stated delivery time. Each time the package failed to arrive by the stated time. Even after they promised again to upgrade it (to one-day delivery to meet a deadline), 3 days later I find out that the package has not yet left the facility, and then I find out from another representative that it is still in production. Straight answers are hard to come by.

Shutterfly used to be a great company. I am not sure if they are spread too thin or under shoddy management, but as great as their products possibly still are it is difficult to support this company if you never receive what you order.

I have been on the phone 50 minutes waiting for help. This does not seem to be very good customer service. I am calling to check on my last order of a photo book. I received an email stating my book would arrive dec 28. I have spoken to several people that guaranteed my book would be here by the 24. It was to receive expedited shipment due to all the problems I have had due to your website not working. This book is for my son who is leaving the following day out of town. Please please please respond to this email and guarantee my date as 24th.

I have been having problems loading into Edit my calendar. It allows me to type my user name and password. Then the screen pops up that says contact customer support. and that it equals 1 null?

This is the worst customer service experience I may have ever encountered. I've been a loyal Shutterfly customer for years, but will no longer be. I ordered my holiday cards in November. The guaranteed delivery date has long since passed. I've been on hold for hours with customer service 866#, live chat, and customer service emails. No one can tell me what the status of my order is. Every interaction I have results in a different story as to the status of my order. "Yes it is made. No it isn't. Call this #, because we have no information. It will be delivered this date. You have guaranteed overnight shipping. No you don't." I have wasted approximately 10 hours in total waiting to connect with people for answers on a simple order. Still no results. Shutterfly used to be great - it is no more. Find an alternate provider.

Shutterfly has little to no customer service. The longer it is in business the worse the customer service is. I will be transferring all of my photos to another site.

Terrible customer service have been a long time customer spending lots of money especially around the holidays and because of one small error they cancelled an order that took me over 2 hours to prepare and to boot I was on hold of and on for over 2 hours dealing with the situation.

I have completed one month's work on a memory/photo book for Christmas gifts. Multiple times I have attempted to order but the system freezes without completion of the order. I've sent an email, chatted on line and spoke with 2 people. I was told the problem was on their end but still not fixed. I need this fixed and asap. I had better not lose my work. Today, after waiting 60 minutes for a call back I was then transferred to a tech and someone on their end dropped the call.

I am mad been trying since sat. to order pic to get the free cards and the 101 pic free and nothing is working called the number nothing I also have it coming out of my account then back several time wtf