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Skype Customer Service

User Reviews, Ratings and Comments

Skype customer service is ranked #517 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.26 out of a possible 200 based upon 487 ratings. This score rates Skype customer service and customer support as Terrible.

NEGATIVE Comments

475 Negative Comments out of 487 Total Comments is 97.54%.

POSITIVE Comments

12 Positive Comments out of 487 Total Comments is 2.46%.

Issue Resolution

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Terrible Overall Customer Service Rating
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  • Skype is by far the WORST possible company on the planet if you need help. If you search for hours you'll find this website that give live support, but everyone I've reached there is totally stupid! I think they are in another country and don't really speak English and they are morons! YOu ask for a supervisor and every single time they say "Sorry, my supervisor is currently helping other customers but we'll escalate this' and then MAYBE you'll hear back from them DAYS later with non-solutions! How can a company continue to do business this way? I am going to look for any service whatsoever that's similar so i never have to deal with these people again. Here's the website for live support: https://support.skype.com/en/support_selection?needsLogin=true&topic=6270000000026322640&problem=6270000000026323111

    loreandluna 5/14/12 7:27AM
  • Got stung by that Your subscription has been cancelled con and used the same credit card to re apply for a subscription at a increased charge. Wasted hours trying to sort it without avail. ALL I CAN SAY IS LOOK OUT SKYPE WHEN A NEW PLAYER COMES ALONG.

    FUSKYPE 5/10/12 4:47AM
  • SLOW, POOR, AND NOT HELPFUL. NO WONDER YOU DON'T SHOW YOUR 800 #---IT WOULD RING OFF THE HOOK!!!

    Anonymous 5/9/12 10:37AM
  • your signal is very bad you are always wasting my time,i don't have a proper conversation with my husband, it's wasting too much time and load as well, i just to say stupid and ediot ect, i am very disappointed, very angry, b'coz i can't talk to my husband, he always appear to me offline and me to him too.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!so bad!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 5/5/12 6:38PM
  • I have just wasted 2 hours of my time dealing with skype customer services. Well services is hardly accurate. I couldn't make calls on skype and called for 'support'. What a waste of time. The technician knew absolutely nothing and insisted that the problem was my internet connection, or maybe I didn't have credit....then she implied I was lying about trying to make calls. Do the people in Skpe really think I would spend my bank holiday morning sitting waiting for yet another stupid question or answer. After 2+ hours I had no coherent answer to my complaint and I just logged off. Is this fro real?

    Anonymous 4/30/12 5:58AM
  • I've been a computer consultant for just over 30 yrs., and while I love Skype in general, their Help & Menu systems STINK!! AND their Customer Service is abominable! I does really STINK! AND now that Microsoft has bought them out, this is ABSOLUTELY INEXCUSABLE!!!

    zeekthekingdom 4/29/12 2:41PM
  • Attempting to switch on Skype causes my laptop to crash!!! THIS NOW GOES ON SINCE JANUARY 2012 & NO EXPERT COULD HELP WITH IT SO FAR!!! PLEASE HELP!!! PLEASE HELP!!!

    Fyretygerx1 4/26/12 7:06AM
  • On the 19th April 2012 - I submitted a problem that I was having regarding the latest (auto)update that skype gave me. It gave me CTDS on my contact list, a corrupted GUI and an annoying request a facebook link on the home page. I IM'ed the help desk and told him my problems. It took him AN HOUR to say "uninstall and reinstall skype" and "you can't get rid of the facebook link."

    It took me 20 seconds to type that paragraph. It took Ahmed (my rep) 1 HOUR to type that as a response.

    5dfotobrighton 4/19/12 4:13AM
  • I have been charged 3 times in the past few months and he hasn't been using the Skype service during these times. I would like to speak to a Customer Service representative from this company, unfortunately there is no contact number. I knew that this was good to be true that my phone calls with my relatives in Central America. I am goiung to report this abuse to the BBB if I don't get in touch with someone very very soon.

    CTMBR95 4/13/12 6:04PM
  • I have tried and fialed to find any channel for Skype feedback. I think there was an option, but it seems to have been removed. Basically I have discovered that Skype click to call interferes with MS Excel functionality. This does not seem to be acknowledged or fixed, and clearly Skype has no ears to listen. Very sad, as I am generally a fan of Skype..

    t4g 4/11/12 5:39AM
  • In February, I purchased a year of unlimited Skype in advance for the sole purpose of group video chat. Our 2 year old grandson has leukemia. He is at Nemours Children's Hospital in Pensacola, FL. We live in Savannah, GA and our other daughter lives in Branson, MO. It is the only way we have all been able to get together to see him in the hospital and visit him. Now, you alter my capabilities after paying for a year. No, email! No, warning! I found this out when I couldn't reach them when he was in intensive care! That is the sorriest, lowest, most pathetic..... What's worse, you tell me that I am no longer a premium customer, that I no longer have access to customer support. Now that is a cowards way of hiding from their customers. Like I said, Skype is pathetic, no customer support, devious contracts, failure to supply!! That's what I call theft of services!

    sherry.surrency 3/30/12 2:45PM
  • I use Pre Payed so I track my usage all the time.The other night I connected to my sis we talked for 1HR.Once I logged off and checked my usage. I started with 1.58GB and was left with 0.988 it had cost me over 500MB I expected to pay something for line rental. I don`t spend that much when on the internt for longer and downloading heaps of stuff. I was gobsmacked as well as outraged. I thought it said it was Free Video Calling.It should be Note Free Video Calling.

    Naomi19651 3/24/12 7:54PM
  • Skype charges even if the phone call did not go through. I am very upset to say the least on how this company treats people.
    I also had problems with the automatic charging from my credit card.
    The worst of all is, there is no one online to talk to if we need help.
    I use Skype less and less..I have found another company that seems to growing in popularity....Rebtel and Whatsapp....
    I hope Skype treats customers better. I have spent a lot of money with Skype, but honestly I feel tired of having problems and not having a proper customer service department.
    Reb

    Klib 3/12/12 6:12AM
  • Skype is the most deceptive, irresponsible company I have ever worked with. I signed up for a three month trial membership and after the three months noticed that I was still being charged. I promptly accessed my Skype account which reported that indeed my subscription had expired. Then, nearly 6 months later, I learn that I have been charged every month, sometimes twice a month, since then. I have spent HOURS trying to contact Skype and it is literally impossible! I had to cancel my bank account in order to avoid future charges. In all, I have spent $150 for a service I used maybe two times. My advice....don't ever get involved with Skype.

    Anonymous 3/6/12 1:49PM
  • I do not have a Skype account but a credit card of mine has been charged. If I do not hear from some one I am going to seek legal advice and I will be contacting some other media to expose your tactics. You need a phone number makes you very suspicious to say the least!

    Anonymous 2/28/12 4:53PM
  • I've just posted some feedback in the very few slots you can write to Skype "experts". I'm extremely frustrated, angry with this company. Like countless users, I find this company to be a rip-off. They take advantage of people needing a way to contact loved ones far away - so because they don't have competition, we're stuck with them. I'm appalled at their attitude. I really HOPE a better company with personal customer service shows up. I'm disgusted with Skype and feel enslaved by their "business practices" because there's no option so far.

    VancouverCustomer 2/19/12 2:38PM
  • Over the past twelve months the services of Skype have deteriorated considerably. I've had an account for more than ten year but recently the service does not recognize my account name and password therefore I have to ask for a temporary password and wait for an email every time I want to log into the service. I will be looking for an alternative source for this service because my time is valuable and the Skype is wasting it.

    Jim Walmsley

    james.walmsley250 2/18/12 10:27AM
  • Dear Skype,

    I am very sorry to say I am concerned with the reliability of your program. Unfortunately,when in English class I attempted to discuss with my friend Roo over your messaging media. However to my disgust / disappointment, she appeared to be ofline despite the fact I could clearly see she was online. Upon intense questioning, it appeared I too was ofline on her account. I cried for some time. Is there something you could please do to fix this problem?
    Thanks, forever yours, Rory xoxoxo

    Cockmaster46 2/16/12 7:12AM
  • I have been charge 3 times total out of my paypal account although i DON NOT HAVE A SKYPE ACCOUNT! Contacting someone is inpossible! Please post a contact number if available. Everyone need to contact their BBB!!

    Very confused 2/2/12 1:34PM
  • somebody fraudulently charged $10 plus a .28 foreign fee THREE TIMES to my bank card (I do not even have a skype account). You sight is awful to contact someone, you would think with a fraud charge there would be a way to contact a human. I have sent THREE emails and not one has been replied back! Worst customer service EVER, I will never even consider being a skype member from this horrible experience.

    Anonymous 2/2/12 8:17AM
  • This is the only known business/company which you cannot contact them via a proper telephone. My husband SKYPE account was hacked and all the money were gone. We could see the money going down when he went online. £1 in 2 seconds. skype customer service sucks and reading many different forum Skype will not refund any monies lost anyway. What a waste of time. They should tighten their security and find other ways of paying them so that we don't have to give them our paypal or credit card details.

    Anonymous 1/28/12 5:36AM
  • I have been trying to get in touch with someone,and right now your company sucks(pardon my french). I tried to sign up and tried to get help from your sight and it was useless. And your support is a joke. It's not allowing me contacts and my son says I don't even show on his system.

    jan.robinson89 1/27/12 7:49PM
  • I have the same thing happening as several of the persons below! SOMETHING SHOULD BE DONE TO THIS COMPANY!

    They keep taking $10 out of my account, on the 8th of Jan....they did it 4 times!!!

    I had already paid $25 in credit and still had a credit balance available too!!!

    And in agreement with everyone else....ABSOLUTELY HOPELESS to contact anyone!

    BRUNO

    BRUNO 1/25/12 11:12AM
  • I wasted hours trying to make contact with Skype with a non-standard problem. It was most frustrating indeed.

    Mike Main 1/25/12 8:01AM
  • A mysterious $25 charge appeared on my credit card statement from Skype Communication. Companies make mistakes sometimes, so I thought a simple phone call could clear things up.

    After searching the entire website, I finally located the live chat for support. The representative didn't understand my question and didn't seem to have mastery of the English language.

    Once the representative seemed to understand what I was questioning, I was told that Skype has NO RECORD of making that charge. After that I was instructed to email my ENTIRE credit card statement to them.

    I called my bank and they told me that they never reveal that much information when contesting charges. I left this one for the bank to tackle.

    kmki 1/24/12 5:40PM
  • Skype have a lousy and lazy techincal support. And I wonder how the support team's leader is leading them. Very irresponsible.

    Anonymous 1/24/12 6:53AM
  • Rude and unhelpful.

    After spending 30 mins navigating the labyrinthine website to get to the customer support chat option, my experience with the chat staff was deeply unhelpful and uncourteous to the point of being rude. Not to mention that they did not even resolve my question.

    Extintor 1/19/12 5:32AM
  • i am a bit concerned how your network system is continually taking money from my bank account when all i have with you currently is the 13.99 monthly unlimited talk time. why are you chargine me 10.00 every time i turn around. i have counted 4 times in past week you have deducted that from my account and on top of that; the 39. plus from my account ending in 6889. i want that money recredited back to my card.

    okie4u02 1/18/12 10:27AM
  • Why does Skype not allow you to contact them directly.
    Their website is useless for questions.

    glovideotv 1/12/12 11:24AM
  • I don't believe support really exists. I have tried everything. As many others I found on line with the same probelm, no one can find help. You can not amke a video call because the video button will not "light up"./ Please rectify this. Otherwise, love Skyope. It was working, just quit. I need to talk with my only daughter 3000 miles away. thanks!!!
    petsgalore1755@att.net

    chris.potter1755 1/10/12 7:14PM
  • They charge you more than they tell you. They say it is 1.9 cents per minute, but if I make a call and nobody answers, I see I have been deducted 6 cs when I even did not get to talk.

    The fact that you cannot delete your account is against the law, it is your account and they are not entitled to keep your data.

    Third, the quality of the call is usually pretty bad, I may hear ok, but the other party complains of an echo, which is pretty embarrassing to me when I am doing business calls.

    Unfriendly user policy 1/8/12 4:40AM
  • Zero phone support. Been a customer for several years at about 3 USD a month. Now I have an issue that the stupid computer generated garbage can't answer and there is no way to call them. Sure, wait days maybe for email replys. Meannwhile my paid subscription is useless. Also. Don't put it on your Moto Droid. You can't remove it and you can't change accounts from what I've found so far. Can't make any calls even with subscription on Verizon thanks to that monopoly.

    Sparksvonrou 1/6/12 12:36AM
  • Extremely frustrating. I purchased the wrong subscription by mistake, I bought a landline subscription instead of mobile phone to call my home country and instead of just basically changing the subscription (which are the same price for the same country only diff was calls to mobile phones instead of landlines), they issued a refund that took days and days and days before I was able to repurchase the correct subscription.

    Anonymous 1/3/12 2:50PM
  • The customer service is " BS" no customer phone number, just a paradox of computer generated answers just a lot of missleading cyber-chasing, never leading you to a satisfactory answer to your problems, If a human being reads this call Bob Cosgrove at ph # (504) 258-3658. very disturbed by your customer service,it's a game people don't fall for skype

    bobcosg77 12/29/11 7:41AM
  • I never authorized storing card info, nor auto recharge. But Skype tried to charge my card a few mins ago, fortunately that card account was closed. I logged in and tried to delete the stored data, bit it is NOT being deleted.

    kousy12 12/16/11 8:35PM
  • We bought a Business Account Plan. Our outbound calls are working but the inbound calls are not...Saying that the number is disconnected or not connecting at all...we are number 16 in the Chat Queue -- we are paying extra to access this service and then we get this message -- "We are aware of this problem and are working hard on fixing it as soon as possible. We apologize for the inconvenience that this may cause. For regular updates on solutions, we recommend you to visit http://heartbeat.skype.com"
    I will tell me customers that message if I could talk with them...

    trigony 12/16/11 12:30PM
  • there isn't an 800 number, they set auto-recharge for me, and I can not cancel this service. who can help me? this is the worst thing I met. be careful, when you use it, it is so easy to get charged, and so hard to get rid of it.

    xmseraph 12/14/11 9:40PM
  • SKYPES IS A JOKE. IF YOU GIVE THEM YOUR CREDIT CARD NUMBER FOR A ONE TIME SERVICE FEES, THEY'LL MAKE SURE YOU ARE CHARGE THE FOLLOWING YEAR TOO (Called recurring charges). THEY ARE MAKING IT RECURRING, watch out. THEY HAVE an "F" MARK WITH BBB because of SO MANY COMPLAINTS. AFTER USING YOUR CREDIT CARD WITH SKYPES, MAKE SURE YOU CHANGE YOUR ACCOUNT THEREAFTER OR CALL YOUR BANK and instruct them NOT to ALLOW SKYPES TO CHARGE YOUR C.CARD FOR THE SECOND TIME. I am presently working with my bank to recover the unauthorized charges made by skypes on my credit card. My one time transaction was made in '09, I found out they charge my credit card again last 11/24/11. Hiway robbery, close enough or E-robbery!!!

    AGLR? 12/13/11 8:57PM
  • I signed up for a "outside number" for other people to call me on but when other people try to use it to call me, they say, "they cannot get through". Rip off! On top of that, Skype says that they have $2.99 unlimited calling to U.S. and Canada for a month but every time you use their phone service to call a land line, they charge you for it. I think it's .09 cents a minute. What a rip off these people are.

    zerskypesucks 12/13/11 11:25AM
  • I have set my Skype status "online" ALL the time on my iphone, but my friends and family can never get hold of me. It says I'm offline on their phones. Same thing for my husband's phone. Very disappointed with SKYPE. TERRIBLE service!

    apple 12/9/11 11:13PM
  • I fired Skype months ago. Now, my residential phone # in area code 951-beginning 226 is listed as a contact number. Did they do this on purpose? I would have nothing to do with Skype if I were you. They have no customer support whatsoever. Lisa

    lisad 12/9/11 2:43PM
  • I am very angry now. I can not find a listing or a number for skype customer service at all. i called 411 and they are un listed. their number is unlisted on the inet as well are they ripping people off?

    latisha 12/9/11 7:09AM
  • I am very unhappy with Skype. I have been getting auto charges on my credit card every 2few days and haven't used my account for over a week! Just got a bounce bak message saying I have to visit the support sites that I have emailed 2x! This is not good!

    CarolAnnyellow 12/8/11 3:14PM
  • I renewed my account in November and my credit card was charged but my number doesn't work and I am still getting notices I need to renew. I want my card credited if this is not resolved.
    cyclone_sandy@yahoo.com user name cyclone.sandy but every other time it is cyclonesandy without the period between. I renewed Nov 11, my card was charged Nov 15 2011. If my number is not going to be renewed and like it was, as I said, I so seldom use it I might as well give it up and get my money back.

    cyclonesandy or cyclone.sandy 12/5/11 5:20PM
  • I can't believe that SKYPE has no customer service person to give support and help. Not everybody likes unhuman/robotics answers. I have questions about SKYPE and I want to speak with a real person, is that so difficult??

    mp665 12/3/11 12:26PM
  • Not having a phone # for customer service, for a company as large as Skype is boarderline stupidity. We all need a human to talk to.

    JerBear 12/2/11 2:58PM
  • Bills me for free sevices and there is NO where to contact a human being. Ridiculous and intentional

    Anonymous 12/2/11 10:11AM
  • I hope that somebody from Skype see this, for the last five days I am trying to use Skype, and I don't get thru. The message said "PHONE NETWORK ERROR", but my network is working fine, my email too, I uninstalled Skype and installed again and nothing happened.

    maria.ludena-bendezu 11/29/11 1:57PM
  • I have been charged 89.97 three different times now over the last several months, you make it almost impossible to figure out how to cancel, there is no support basically and I would not recommend using Skype to anyone! If I am charged again and/or did not receive a refund I will contact a lawyer etc.. I never used the service because it wouldn't work. I was going to use to connect with my son who was deployed with USMC at the time.

    kathrynbritain 11/29/11 10:33AM
  • I like skype,I registered for the free calls for Nov and I don't recharge for the Dec but u guys charged me $13.99 its fraud just return my money back to my account or otherwise I file a case on u guys.And u don't provide any contact no.Do that first.
    Ramesh
    316 200 25776

    Anonymous 11/28/11 5:32PM
  • I have within last week been hit with 2 charges from Skype. I know what Skype is but have never in my life used this. I spent over 40 minutes last week trying to find a way to contact them when first problem happened and saw they were taking money out of my bank account. After finally being able to find a way to email them as they do not offer phone support I had to set up an account for them so I could live chat with an agent to get any kind of help. I was told that they found the account that had used my cc info and cancelled it along with making sure that noone else would be able to EVER use my card again..And what happens next, I find out when I woke up this am and looked at my online banking they are taking even more money out of my account. I cancelled my card right away and had to spend the whole morning online chatting with yet another agent of theirs. After all of this I would never use them and unhappy with their customer service.

    Me 11/28/11 6:02AM
  • I like Skype, but they make it impossible to contact them for customer support. In fact, I have yet to find a phone number to call them for some assistance to set up another account. That concerns me, are they doing this so people can not cancel accounts? I don't want to cancel, but to hide from your customers is not ethical or good business sense.
    They have a forum, which is good for minor technical issues, but they need to make public a way to contact them direct for assistance that the public can not provide.
    Very disapointed with Skype for their way of hiding from their customers.

    eddiebarrett55 11/26/11 3:34AM
  • I was billed through paypal, I have not used skyp since 2008 and did not order this and want a refund now! This is fraud and I am a retired sheriff and will be filing a criminal complaint if this is not done immediately. Please verfy via an email to me.
    Pat Mann

    Batmann 11/23/11 8:09AM
  • Over the last two days I have been fraudulently billed a total over $188.95 by Skype.

    Anonymous 11/21/11 11:10AM
  • skype is the worst telephone service company ever for consumers in usa.there is no telephone contact service except an 800 mail box which is always full.i am fed up with your service and regard my contact as terminated immediately.i lost a good bit of money even just dialing the number and not being able to talk.ayesha ali

    ayesha ali 11/15/11 1:48PM
  • I am very unhappy with Skype, I have cancelled my subscription 3 times now and they still seem to charge me yet again $26.97, you cannot get any answers out of them ever. Very frustrating to say the least.

    Anonymous 11/15/11 9:32AM
  • Hi,
    My name is Nadav R. and I manage a small business and use Skype Business Manager as a tool for international numbers.
    On October 27th, while using this tool, I was charged 3 times $125 instead of only 1 time to extend the period of usage for a Skype online number.
    Upon complaining (it "only" took 5 different conversations), the Skype representative (his name is Juan Carlo G.) admitted to this overcharge and told me that my credit should be "processed as soon as possible".
    Well, it's been 3 weeks now and no credit. I guess they are relying on me to forget.
    If I would do this to my customers they would not buy from me again.
    Nadav R.

    Nadav R. 11/14/11 1:50AM
  • They have the worst customer service in the worl. Why do we even use them. I don't even think they have a customer service department.

    clay 11/8/11 4:35PM
  • i am extremely unhappy with your customer service ,not being able to contact anyone by phone here in usa.for the past one wk i have not been able to call bangladesh.i tested the handset which works as i can call my home number.every time i call bangladesh money is subtracted without call going through.i intend toreport this to our federal trade commission

    ayesha ali 11/8/11 3:00PM
  • I tried to download the program and install it. But it will not respond to the next choice of repeat the email address. I have tried to get it to go but it acts as if that choice does not exist. But when I go through the rest of the sign up process it goes back to the choice that it refused to go to in the first place. So tell me how am I going to get it downloaded and installed when it is doing such crazy things as this? Please answer ASAP. I am tired of trying to contact Skype. They have no actual way to contact them. You can see where others have made contact and you can look at them but you cannot do anything. The choices that are there do not address my issue. No way of expressing my issue or concern. So are they real people or just some data base or some kind of robot?

    I have none 11/6/11 9:50PM
  • Unfortunately, you cannot purchase products or redeem vouchers at this time. Please contact us regarding your account status.

    i charged my credit yesterday and get that message today dont know what is going on, i tried to contact them but their support page is sux even not work

    m0neyaccess 11/4/11 2:12AM
  • To whom it may concern:

    I am lodging a complaint to Skype about a Skype user known by the Skype name of Yaa200 or Afriyie Agarhta. That female user wants to damage my computer by calling me continuously. I told her to stop doing so because she can cause serious damage to my machine, but she wants to hear nothing. If Skype does not do anything to make her stop, I will address a complaint to RMCP (Royal Mounted Canadian Police) to do so. In doing so, she is violating Skype regulations and the law about the right to private life.

    Thanks.

    Jean Bengermain
    Skype name: jean.bengermain1

    jean.bengermain1 11/2/11 1:38PM
  • Skype's customer service dosen't exist, this is the biggest scam i've ever seen. they send you to a service that charges 38 dollars to answer a question, there should be some government organazation that regulates them.

    jim.kemp64 11/1/11 4:01PM
  • Google has met its match. Skype customer service is as useless as Google's. All I want to do is use the product, but I get page after page after page of useless information that doesn't address my problem. I've tried the email customer support.....all they do is send you back to the same information. TOTALLY USELESS!

    Anonymous 10/30/11 1:35AM
  • I downloaded Skype months before I ever needed it because I expected to buy a camera, which didn't happen. Now, about two years later, I had to buy a new computer, which has its own webcam, so I tried to sign in and it refused to recognize my login name. In order to get on, I had to take a variation second class version of my own invented name. I AM the "other" name it refused to recognize!

    Now, I have found my original name and password, and it STILL refuses to recognize my original name. There is no human available anywhere to tell their programmer how imperfect and assinine it is actually programmed.

    Maerzie 10/22/11 1:44PM
  • Because of an unspecified "technical glitch" my 12 month renewal fee was not applied properly to my online number and my phone service was cut off on September 21 in the middle of the busiest time for my seasonal ghost tour business. I was not notified in any way (except, of course that I continue to be billed, and to pay, for voicemail and call forwarding for the deactivated number)and I lost thousands of dollars worth of business when my customers couldn't reach me for a month. Once I was told about the problem (by a friend who was trying to make reservations and called my cell number), I got the number reactivated and the erroneous applied funds refunded, but got no satisfaction on my losses or explanation of why I wasn't notified. I am furious and will continue to post negative comments in every possible venue until something is done.

    WaynesboroAfterDark 10/21/11 8:03AM
  • CANCEL my account. I've tried 2x's before. This is the 3rd. Have removed from my computer because it was causing problems.

    I have notified my credit card company not to pay any additional charges.

    Lisa DeSutter 951-226-8509

    I don't want to ask a questions. Just cancel.
    Customer Support is useless.

    lisadesutter 10/18/11 5:03PM
  • I paid $13.99 for the Unlimited minutes but doesn't work

    Just return my money back what kind company is it no customer service no phone .

    Himisstawaii 10/18/11 12:29AM
  • Cannot get hold of a person. Can only email it takes 12 hours to get a response, and the response often doesn't answer the question. Please give us telephone support!

    hungryteapot 10/17/11 5:38PM
  • I totally agree with all the comments below. This is very unethical behaviour.
    I, too, have noticed a degradation of Skype service and have given up. I will now find another server for my on-line LD calls. If anyone has found a good one I would greatly appreciate having you let me know, and thanks very much.

    Jackie.
    cafecatchocolate@yahoo.ca

    Jackie 10/17/11 8:20AM
  • Skype customer support is TOTAL RUBBISH.... it does not exist. I live in China, and after Emailing customer support for 1 month, never a reply!! Skype is a waste of time!!

    Anonymous 10/14/11 5:34AM
  • I have purchased a 400 min subscription to landlines on the 27th September 2011 and today 12th October 2011 and it is still pending.Payment was made via internet transfer or bank transfer. Do advised

    miriam.bowers 10/12/11 8:06AM
  • The wors customer service ever, no problem resolution, conflicting answers non funtioning service ....................................

    Intertrader 10/12/11 2:59AM
  • Yo!!! For real... Now this is getting tired already. The day I opened a new account all was gravy but now for the past 2 weeks I have been trying to sign in and it is telling me can not connect. WHAT'S THE DEAL! Heart Beat.. Check Internet connection... Check What else do I need? I tired contacting customer support. Which there isn't any @ all. I would like to speak to someone that can guide me in the right direction. To let me know whats going on here. Come on Skype! Step your game up. PLEASE!!!

    JarettG1 10/6/11 3:23PM
  • HOW CAN I COMMENT ON SOMETHING THAT DOES NOT EXIST???? I love the product itself but there is no support and no way to get any help...they don't have a phone! no e-mail support that I can find on the sight. Just blogs and a FAQ site augghhhh!!!!!

    Anonymous 10/4/11 5:56PM
  • i am really frustrated and disappointed with SKYPE. i received an automatic "update" just before, which normaly i would ignore, but for some reason at the time i thought i should update my skype.
    by clicking the "update" button, I really screwed up my skype account! i cannot access my account any more! WHY?

    I now guess that "updates" are engineered to SUCK THE UNSUSPECTING USER into some more expensive or complicate SCHEME.

    Extremely disappointed and inconveninced.

    Anonymous 9/30/11 9:23AM
  • To whom it may concern:
    I am a private customer who lives in Norway and have usually use my Euros credit to call relatives in other countries. The system up to around August worked very well although people on the receiving end complained that the sound was a bit "fuzzy" and "blurred".

    Still, communication worked and I have used the
    service for four years! Lately, though, it has been
    unreliable and now, on Saturday, my connection
    dissappeared altogether. The Icon on my "bar" doesn´t connect with my screen telephone listing anymore
    and I have tried over and over to follow the advice on the screen but it is totally "DEAD"! I have a very good
    Mac OS X. It is a very good machine and works just
    fine! My banking and mail work on it. My Internett works fine and I pay my bills to TELENOR.

    I have been a computer
    user for about 15 years and know a lot as I have had
    good teachers. My password is correct and so is
    my email address. I added more credit to my already
    adequate credit of 18 Euros. I really regret this as I now have learned that the ownership has recently
    changed hands and that other people/users are
    having the same problems with getting connections
    that I am having and can´t get in touch with the company. There is no longer a responsible Customer
    Service. I realize that I most likely have been "ripped off" on Saturday for 43Euros! (credit in all). I am an optimist and patient as well and hope that help is on the way as I have followed ALL the Skype Internett
    suggestions ! BUT the prospect looks bleak at the
    present time.
    Of course, I will seek an alternative to get the wonderful service I had before Microsoft and Skype merged on May 10th 2011. I hope that this long comment will help me or others. Thank you ahead .
    Yours truly,
    My email: tthodahl@online.no

    Yours truly,
    June Dahl

    Anonymous 9/29/11 5:18PM
  • No customer service number and no response from submitting tickets

    Anonymous 9/29/11 9:14AM
  • Hi I downloaded today the new app for skype on my Iphone4.I had $37.00plus some change in my skype account.after the download, I lost my credit. And now skype is telling me I have no credit in my skype account. Would you please put back my money immediately. I'm very disappointed and I need an immediate respond and replacement of my money back into my d skype account ;treean1. talal

    Treean1 9/28/11 11:12AM
  • Having trouble with skype for weeks now. Bad directions,over and again. I think the people in service do not read english or understand what they are doing. VEry polite but do help that works. Not crediting my account after money deposited. I have asked for phone help and none offered. Really bad service.

    Anonymous 9/27/11 2:05PM
  • No human customer service even when new App Update on Iphone deleted my credit in my Skype account. Have reviewed several other Skype users on Skype forum having same issue in the last few hours.

    Gerkin 9/27/11 9:07AM
  • Skype sells a product called Online Number, which allegedly allows a person to dial a local number in many countries from their landline and be connected to a Skype customer wherever they are in the world. But beware, the local phone call may be charged at a much higher rate than ordinary local phone calls. In the case of South Africa, it is cheaper to dial a direct international call than to dial Skype's local online number. Skype does not give you these rates in advance. After spending about $30 for the Online Number and then wasting another $40 dialing the number before I realized the charges, Skype has refused to refund any of my money.

    DBOROUGHS 9/26/11 2:10AM
  • anonymous
    Skype stole me $7 for a call to Luxembourg I never did it. I never paid to call to this place in Europe. The features don't let you go to Luxembourg unless you pay for it. Then, who made this call? This is outrageous.

    anonymous 9/24/11 10:02AM
  • I somehow winded up with auto-pay so I cancelled it. I was sent an email stating that auto pay was cancelled. a week later the took money out of my account unauthorized...I googled this and found that many others have the same complaint...this is a little frightening. I will cancel my account!!

    sportsmom 9/20/11 8:24AM
  • Worst UI update, no connection to users.
    Apparently no PR department for feedback.

    Anonymous 9/18/11 6:29AM
  • when my current subscription runs out i will be switching to google talk..i cant beleive how bad skype has gotten since msn took over!

    gotama1900 9/17/11 12:45PM
  • I have spent all afternoon trying to contact Skype Customer Support. I finally found the E-mail address however it's no longer the correct address but a new contact address was sent. I spent a few minutes writing a description of my problem and tried to send it but the send button does not work. I really need to get in contact with some help

    betty_j_b 9/16/11 2:08PM
  • I cannot believe that SKYPE would charge a fee to fix their own problem! You icon does not connect and I should pay to fix that! I feel put upon. If I can't have it fixed, then I will find an alternate service.

    Anonymous 9/13/11 12:03PM
  • About 2 months ago, I spent nearly an hour cancelling my skype account. I had to verify everything as if I was applying for a passport or something. I see that since then, they've charged $89 to my account. I've spent another 40 minutes trying to cancel it, 30 so far with a Skype person online asking all the same verification questions as before. This time, I'll also tell the bank cancel my credit card send a new one so that they can't keep charging it.

    sjp 9/10/11 12:46PM
  • . When I first got skype it was easy to get, and to understand. I am very new at understanding computers. But I could make it work. I had at the bottom of my screen buttons that did thing I was able to figure out like making a video screen share, and other things on the tool bar I used. Then came vid I didn't get what it does or how it works. Us seniors have a our short coming when it comes to being able to dive right in to figure out how some stuff works. Now the biggest change so far. The tool bar at the bottom of my screen has change again. I can't figure out how to share my screen. Folks sometimes keeping things simple is a good way to keep seniors using skype. Some people want a cell phone just to make phone calls, but yes there are others who want an I-Pad to cook the lunch. I hope you can understand what this senior is trying to say. Make it possible for us who just want to talk, and see our friends possible. For people who want all that other stuff that I don't even understand they can have it. If you would like to contact me.
    Mel Turner (mel.turner8) Skype
    qwe4ewq@sbcglobal.net
    St. Louis, Missouri

    mel.turner8 9/4/11 11:15AM
  • Skype customer service agents are truly useless. They do not answer the questions posed. I recently had a problem of subscription renewal that lasted a week. Finally, I solved the problem myself. I have not been able to get them to respond to points raised. All I get is a canned answer, which does not answer the question.

    There seems to be no way of escalating a problem to a supervisor or at least someone who reads the complaints.

    Useless Skype Customer Service 9/4/11 7:01AM
  • I have been using your service almost since it started in Australia AND RECOMMENDED it to all my internet connections in Spain AND the UK NOT ANYMORE!! After I downloaded your First update its been impossible!!! at the last count I have had to reconfigure your service at least THREE times and lost acces to TWO paypal payments If you were in Australia instead of Luxenbourg i would have long since referred the matter to our COMMUNICATION OMBUBUDSMAn You have 16 Australian dollars of mine that I cant access If the rest of the EU operates like your company no wonder its in such a mess

    pallister7 9/2/11 11:19PM
  • I purchased a headset from Skype, they have charged my account, but I still do not have the headset. I have sent many emails inquiring into the status and have not received one response. It's time I involve my bank in the apparent fraud.

    Anonymous 9/1/11 4:21PM
  • Some how this dumb company has gotten a hold of my cc number somehow and has been charging it every week. The bank said I have a preauth with this company which I never signed. I am disputing and filing charges. I don't even know who they are and what the heck they do but I know I tried calling them and they are rude and don't care as long as they get paid. Well I am going to pay them and whoever has my card number by pressing charges. I am pissed and there is no turning back. I am a working mother of 4 daughters and when you mess with my money you mess with my kids......

    PISSED OFF!!! 8/31/11 8:31AM
  • I lost access to my Skype account entirely (a Premium subscriber paying monthly). Was stunned to find that it was impossible to contact a human being at Skype. The nature of my issue made it entirely unsuitable for 'Help Fora' or mass-produced answer boards.

    Spent 2 entire days trying to find an effective way to regain control of my original account - with no success.

    WakeUpSkype 8/29/11 10:23PM
  • It is amazing how crappy Skype subscriptions work on WiFi connections. I was once a great way to call. Not anymore. And I dare you to figure out how to cancel your subscription on their website in less than half an hour.

    davidinwyoming,usa 8/28/11 10:20AM
  • Beware of SKYPE products, specifically the DualPhone 3088. There is no contact info and my first one was DOA...the second won't connect. No RMA policy either

    hamagnew 8/26/11 5:05PM
  • Dear Skype,

    I have two accounts with the same amount of money in them, I was looking into collaborating them, simple because it make a lot of sense for me financially. Have to make important international calls but your lack of customer service has gotten in the way of resolving my skype issue. You need a live human being as your customer service! Will no longer use your services until you resolve your lack of customer service.


    Sincerely,

    Glenda


    Sincerly,

    Glenda

    glennagutier 8/26/11 8:47AM
  • Skype is a joke! One problem after another. Customer service is clueless. Service gets interrupted constantly. I have had it! I can’t believe anyone takes this company seriously! Its worse than bad because of all of my wasted time trying to get it to work for more than a day. Shame on you guys at SKYPE.

    Dalan 8/24/11 12:30AM
  • Skype does not listen to what its users want, no one wants this horrendous home page

    Anonymous 8/23/11 1:33AM
  • why i can't sign on my skype it error y?

    crisitine.prado08 8/19/11 9:54AM
  • your support@skype.net is defunct. I need a skype contact email that works

    Niveditasaraswati 8/18/11 7:39PM
  • I took a MONTHS subscription for group video calling but there is an automatic monthly charge!!!! I tried to cancel but keep getting an error page from skype so I can't cancel and can't talk to anyone to cancel it.!!!!!!!!!!!

    kay-brad 8/17/11 6:38AM
  • I'm about leave Skype after several years. The call quality is getting worse. the customer service is non-existent and now they're double-charging every year.

    Bogus.

    Droppedcaller 8/6/11 10:31PM
  • I am beyond frustrated with SKYPE. My elderly mother depends on skype for contacting me and other family and friends. At some point a few weeks ago it suddenly started logging in automatically, and required her to log in. At the same time it stopped recognizing her password. I have reset it a half dozen times, and each time it says the password has been changed, but then it won't recognize it, AGAIN. You can only do it once in 24 hours, you can't get any help without being logged in -- it is awful. Customer service sent me a canned answer that was supremely unhelpful. All I can say is: ITS A GOOD THING IT IS FREE.

    soozzie 7/31/11 11:33PM
  • BE WARNED
    Skype 'Unlimited' plans restrict your calls to only 50 numbers per day!!!! Businesses beware! They will start charging you the regular rate as soon as you hit this number. When asked why this is so, here's what Skype Technician Lori Dee O. told me: 

    Lori Dee O.
    Skype Manager is to be able to manage the usage of your members and not to actually use the subscription for business purposes.

    Lori Dee O.
    I completely understand how you feel about this. However, this has been implemented to ensure that Skype subscriptions are for personal use only and not for shared use.

    SO WHAT IS THE PURPOSE OF THE SKYPE MANAGER PLAN THEN??
    It's none other than to trick and rip off unassuming business owners who believe the meaning of the word 'Unlimited', and who click on skype's 'Business' menu because they think that this means there's something here for Businesses.

    BE WARNED AND BEWARE. SKYPE IS A MASSIVE RIP OFF MERCHANT!!!

    applesapples 7/26/11 12:01PM
  • Your customer service has a lot to be desired.

    Linda Hoffman@me.com 7/16/11 7:58AM
  • I am very disappointed in your service, I tried subscribed in in 2 subscription and I signed up also for automatic payment from my credit card but you suspended my account. What the hell is this? I have very important phone calls from my family I can not do it now. You suspended my master card so I input my visa card but same thing.

    christian_angel34 7/15/11 8:27AM
  • Skype makes ikt as difficult as possible to resaolve monetary matters fairly. You have no choice but to repay the entire amount for something (like a subscription) for which they were unable to extract a partial payment from your credit card. A live person could resolve this quickly enough, but they would not be able to gouge you for more money. Incidentally, Skype now belongs to Microsoft. Surprised?

    vnvet6789 7/14/11 5:06PM
  • I am absolutely LIVID with skype right now. First of all, I do NOT have a skype account, have never had a skype account - yet in the last week, have had over 8 transactions in which money has been withdrawn from my account. Again, I don't have a skype account, so don't even have access to stop the payments. What a fricking joke....Paypal won't do anything about it, and now there's no way to directly contact Skype, even to talk to a real live person??? Unreal....

    Anonymous 7/13/11 3:04PM
  • skype will pay for the bad service.
    that is plain fraud, stilling the money of the customers. Believe me they will pay for that!

    gabin 7/13/11 8:02AM
  • Terribly dissapointed in the fact that there is no customer service or person to speak to regarding my accnt being charged almost $9 since last year in Nov. from Skype. I've stopped using Skype for 8 mnths now. Just today I went through a detailed bill of my bank accnt & realized I had been charged for calls & usage that I did not use, now totalling $72. I know it's not much but everything helps especially in this economy when you are getting robbed..I wonder how many other people this has happened to & how much $ they have made doing this???

    N/A 7/7/11 10:49AM
  • I have used skype video calling for years and it was a very useful tool with some connection problem. For the last few months I was unable to use it for unknown reason. I thought it was due to the age of my computer, so now I have a brand new computer with high speed internet; however I could not even download a skype with a video calling feature. There are so many misleading FALSE "FREE" offers out there, but once it's downloaded the story changes. Is it possible to trust anyone out there in the 21st century????? Please help if you can, otherwise I am going back to my old phone which is reliable. Thank you.

    danboobaaboruu 7/6/11 8:29PM
  • Your customer service is a joke ! The inability to prove voice contact so you can charge a fee for any any everything 9is a ripoff. Please cancel my membership in skype. Obviously nyou only want money while denying your customers an honest service.

    paul.boyette11 7/3/11 1:44PM
  • This true bout skype..!! There is NO contact number for skype! The microsoft customer service number says they are not affiliated with skype... Be aware.....!!!

    suga coleman 6/28/11 3:43PM
  • Skype are liars and thieves who almost force you to send cash in the mail in order to even get an account started. Then when they finally do accept a check in the mail, they refused to help you set up a number that would show up on caller ID without charging you more money (if you want them to set up a number they charge you $18) even though there is nothing mentioned about separate charges for ID set up. The whole system is a scam and they should be forced out of business and arrested for mail fraud and misinformation! We get scammed enough by this corrupt federal government forcing us to choose between drugs and food, home and gas! We don't need thugs like skype to add insults to injuries!

    drsab92 6/27/11 9:28PM
  • I recently changed credit cards on Skype. My account became inactive and when I wrote an email indicating the change I made and questioned the inactivity of the service my account was cancelled!!! After over a half a dozen emails trying to resolve the matter I have been unsuccessful, with Skype customer service unable to answer questions or resolve the issues...terrible service

    chrysallis18 6/27/11 4:08PM
  • My account has $44.19 credit - no subscription. I just went into account, added more credit of 25.00 making credit69.19. Still no service. I spent a long going through to get subscription US & Canada. When I clicked for 1 year, agreed, and entered, I got message my card was not accepted. I had just added 25.00 more to my credit. I did not want the credit, I wanted the susbscription. And yes, the card is good for that amount. Please help.
    Jeanette Yandle (skype in name of Bob Yandle

    bob.yandle 6/26/11 1:09PM
  • Skype customer service is awful these days. Every company has a customer service contact number. Where is skype's. I have used skype since it was established in the early 2000's.

    I am old skype customer and have recommened ti to thousands of people around the world. It is rather sad, the services are very bad today. Please respect your costumers. Many people I know and I have recommended skype to are frustrated and dissatisfied with skype services.

    ayeleviforson31 6/25/11 8:57AM
  • Dear Sir,

    My Skype account is atomic. leow. For some strange reason, in the last few months, I am completely unable to log into the SKYPE payment account, nor could I use any of the icons on the SKYPE tool bar e.g. SKYPE, Contacts, Call, View, Tools, Help.

    Please kindly ammend this annoying problem.

    Kind regards,

    Dr. Leow

    atomic.leow 6/24/11 8:58PM
  • Have a free online account with Skype which I have never actually used. This morning noticed two $10 charges on my bank card from Skype. Now I have no way of getting them on the phone because they don't have a phone number. Be careful a free acoount is not really free!!!!!!!!!!!

    laur1121 6/24/11 6:36AM
  • I've been trying for the past few hours to find a Customer Support email address or link on skype to resolve a simple technical issue. For some reason I can see most people online but cannot see a family member online and the person can also not see me online although we both were online while talking over the phone. Probably some simple glitch in the system but how can I solve it if I can't even contact anyone at skype or even find this topic in the FAQ section??? This new version of skype also really sucks, the old look and function was much better, the connection and clarity was better as well. What went wrong? Skype used to be great!

    Technobotics 6/23/11 10:15AM
  • Hi Iam using the skype account but as my Account is whowing as blocked and as I am following the process which is given in skype support page for unblocking my account. I am not able to get the page in the help and support for submitting the request. I have to make very urgent calls to other countries but can't make calls as my account is blocked. Please let me know if their is a way were I can unblock my account.

    mptadmin 6/20/11 11:52PM
  • Dear Skype,
    I made phone calls yesterday and today (June 20,21)from Taiwan to Mexico via SKYPE. Unfortunately, I had terrible experience (no ringing tone, very hard to get connected, terrible delayed sound, unexpecting interruption (cut-off) and even worse they were charged, even more expensive. Terrible! Would you please check it? Thanks.
    lien.tan.pan

    lien.tan.pan 6/20/11 8:57PM
  • I have been using Skype for about 3 years. I was using Skype unlimited calls to USA and Canada, for just $3, per month. It was a really great deal. For the most part, it worked rather well. However, in April 2011, I had to cancel my credit card (used to pay Skype), because my C.C. number had been stolen. When I got my new credit card, I applied for Skype Services again. I applied for the SAME services and along with a that, I "disabled" auto-repayment. However, I had learned later on, that their (SKYPE's) "disable" button on my computer DID NOT REALLY disable "Auto-repayment". It kept it ENGAGE, so they can continue to charge me each time my balance got down to $2. I was charged $40 within 3 weeks, because I was now paying BY THE MINUTE, because their website was not working properly. I was charged $10, FOUR times within a matter of 2 1/2 weeks. I have TRIED to explain this all to Skype (NO) Support. I just get the run around and a different people answer my emails each time. I will now be fighting to get my $40 back on my credit card. I REFUSE to pay them, because their website was not working properly. The only thing I owe them will be $3, for the 3 weeks, NOT $40. Do yourself a favor and STAY AWAY FROM SKYPE!! It is not worth it in the long run. C. W. Kissimmee, FL

    niceguy33848 6/17/11 10:37AM
  • I have a Skype account with some money in it and a password, but I do not have any idea how to actually dial a phone number via Skype. I have wasted a lot of time trying to find the place where I can actually input a number to dial, but your so-called help information has been worthless in this regard, and you have no phone number I can call.
    A very dissatisfied customer

    Anonymous 6/17/11 10:28AM
  • I joined because my daughters had Skype. I didn't realize that they had probably been taken also and just hadn't told dear old Mom. I'm glad I came here before going any further. Not having any customer service to back your product is an indication of poor quality. I am thankful that I only wasted $30.48 out of my PayPal account. At least Skype didn't have my credit information to keep rebilling me. My next step is to report them to Rip-Offs.com
    Jeanne in MO

    Jeanne20889 6/16/11 11:14AM
  • Avoid skype like the plague!! I have never used the skype program, but I was recently charged $147.00 twice for their service by my bank. Thank God I have a great bank, and I am being reimbursed the charge. This company doesn't even have a customer service phone number that I can report this incident to!! I have had to change my bank account # & ATM card #. I hope that everyone realizes what a fraud skype is, and the company goes bankrupt! BEWARE of this service and their billing policies.......

    Mrs. C 6/14/11 6:19PM
  • Terrible ... NO customer Service.

    JOIN AT YOUR OWN RISK

    Anonymous 6/12/11 8:57PM
  • I have had a problem with Skype since February 2nd 2011. Finally on 5-26 they decided to refund my 2 purchases but when they refunded my purchases for February the services I had just paid for the first of May stopped working. I have sent email after email and all i get are stupid responses that do not even address the problem I am having! I am so frustrated. datamar2

    datamar2 6/12/11 4:58PM
  • You have cleverly made it impossible to reach customer service by phone. Your links do NOT have the answer(s)to all of the qusetions a customer may have. For instance, for the last two months, Skype has been charging me .20 for each automatic time purchase without explanation for these charges. You should NOT be charging me a foreign transaction fee. Furthermore, SKYPE is failing to recognize my password, even though it is the correct password.

    Anonymous 6/11/11 8:45PM
  • I took out a subscription on 25th may 2011 . it was taken from my bank that day. I cannot use my subscription as my account says i havnt got one. I have tried 5 diffrent emails contacting them but no reply. I need my skype for my work and am unable to do any. The customer service is non existant. the calls are bad quality . i would NOT recomend this company or network to anyone. EVER.

    Anonymous 6/8/11 7:44AM
  • Skype is impossible to reach. They do not even have a complaint department or phone number. They have charged me for a year's worth of service of approximately 140 dollars. I do not like skype and do not use it at all.

    Help!

    Anonymous 6/7/11 7:45AM
  • I can sign in to skype and use the messaging features of it, but once I use the call and video call features I get disconnected. I have contacted my internet connection source and they say that my connection is good. Until now I cannot use the call features of skype and I really need it asap! I've been trying to reach skype support for days now.

    lai 5/29/11 11:53PM
  • Since Friday, 2011/5/27 I sent several requests for a substitute password. 48 hours have past. I checked my inbox and spam. The Skype reply that should have taken half hour has not arrived. POOR CUSTOMER SERVICE, Very Poor.

    I Have A Deadline To Meet Tonight At 7 PM. I use Skype to have discourse with 65 adult graduate students, on subject matters of concern.

    Someone, please, I NEED UMMEDIATE HELP,

    AW

    arthurine.webb 5/29/11 6:08AM
  • I use the free version of skype but in the last week i was charged $26.55 twice on my checking account and once on my credit card. These are unauthorized purchases. You have $79.65 of my money and i want it credited back to me ASAP!!!
    Also, why don't you have a phone number so we can talk to a live person from Skype? This is a terrible way to do customer service! Again....give me my money back!

    pattydankert 5/27/11 1:57PM
  • I have not been able to get into my Skype account for the last few days.
    What's going on!!!!!!!
    I have tried down loading new skype, nothing happen.
    Other people use the same router, no problem.
    Other people that I know have the same problem.
    When are you going to get this fix?????

    doctorwho707 5/27/11 1:46AM
  • I purch subscription and when i want to use it it give me your finish your mintue i paid 12.99 and lost 120 mintue how i can call support

    souad.sebahie 5/26/11 8:52AM
  • I have never seen a company without customer support like this one. Hopefully, now that it has a new owner, there will be some type of customer support. Frustrating to say the least.

    Drs.holiday613 5/23/11 3:13PM
  • Customer service seam non accessable

    juicepeterkin60 5/18/11 6:13AM
  • hi u are charging me for skype an i do not have it please stop an give me back my money all my money thanks

    Anonymous 5/14/11 5:18PM
  • I've had a problem signing on to skype for a couple of days now. I cann't access "my account". I've changed account names and passwords and still the problem continues. Now i contacted tech support. lets see if the problem gets resolved.

    Anonymous 5/12/11 4:56PM
  • I used skype auto-recharge option initially and i disabled but still $ money has deducted from my credit card. This is very bad. No support from the customer service.

    Anonymous 5/9/11 11:46PM
  • Horrible customer service

    Anonymous 5/6/11 1:06PM
  • My name is Eva D. Syria i have been attempting to contact anyone @ Skype for the past week.I wish to cancel my subscription with Skype.Your customer service should be available to the users as soon as possible.Again,please stop the skype service.From your notice i have paid you for May 2011 as per ypur notice.Please let me know when Skype has been informed to discontue the skype services.
    Eva D. Syria

    Anonymous 5/4/11 12:51PM
  • Autorecarge is not working on my wife's skype account. It will not let her purchase skype credit. Please advise

    asmith1braden 5/2/11 10:47PM
  • My CC was charged 18.00 and I don't know how this occured. I have not signed up for anything with Skype and how did you get mary CC. I have know way to call anyone to get any kind of help.

    Anonymous 4/29/11 12:03PM
  • skype charged me .18 cents for a 20 second call to my cell. i just wanted to hear if my phone rings

    johnny 4/24/11 12:56PM
  • I have baught credits, know my password and numorous times tried to contact there service support to obtain relevant detalis onyl to recieve the same response "contact your friend to obtain" i am a new user hoe the helldo i do that!!, someone please redirect me to a more public sight ,they stole my moeny and dont care about trying to give me a service paid for !!!

    email me for confirmation : bothanico@ymail.com or nicobo@nedbank.co.za


    if they not intersted i willtake themdown my self !!!

    Nico 4/21/11 9:47AM
  • Once you get past making a call, Skype has the least intuitive site on the internet with zero support. Trying to pay is a challenge just to find the right options. Then, if you are setting up an account for a relative using your one and only credit card, you are not allowed! I've even had my credit card put on hold because of a "fraud alert" while trying to pay Skype. Customer service has gone beggint at Skype!

    Agonized 4/18/11 5:36PM
  • Skype is majority owned by Silver Lake Partners in California. Just call their offices and let them know how awful skypes customer service is and try to get your money back from them. Im having to get back into this game and im tired of playing email tag with skype so I followed the money back to Silver Lake. Havent had an account for 2 years with them but they still charge me for a subscription every year.

    Kahless 4/17/11 8:48AM
  • I have been trying to get help solving my problem with Skype--no one can hear me!!!! They've been charging me, but I not giving any support to fix this problem. Very frustrating.

    Anonymous 4/8/11 12:32PM
  • DO NOT WORK WITH THIS COMPANY!

    Had 7 $25 credits hit my bank acct this morning from them. When contacted Skype their response was that the account had been hacked into and used for overseas calls. When asked that the charges be reversed they refused to do so because credits had already been used - even though they knew these charges were fraudulent.

    Only option is to close Skype account, cancel credit card, dispute charges and send info to BBB.

    Anonymous 4/8/11 8:58AM
  • I CANNOT uninstall Skype Toolbars from my computer. I have tried system restore, msconfig, deleting the program, deleting the download file, EVERYTHING! It will not come up in my search, but it will NOT uninstall either. I cannot use it because it slows down my computer to almost a standstill. It is very frustrating trying to get rid of this, yet it will not go away! SOMEONE HELP PLEASE. WHATS UP WITH NO CONTACT NUMBER? BOYCOTT SKYPE!!

    Anonymous 4/7/11 2:06PM
  • ive been trying to get a refund for over 3 months. why wont you return my money. do you make a habit of doing this.

    michaelbarberio2 4/5/11 3:59AM
  • I bought SKYPE CREDIT. But after making some calls and STILL HAVING CREDIT, I cannot use SKYPE because when I dial the landline they cannot hear me. I have had to use my own landline at huge cost (South Africa to Australia) and am very upset about this). How come the system worked initially but now, whilst it shows Euro credit I cannot be heard by the person I am calling and its costing me each time I re-try dialing! THIS APPEARS TO BE A RIP-OFF!

    wendygoby 4/3/11 7:02PM
  • No good online help and no live phone help.

    Service stinks,had an old account. Can't sign in, or start a new account because I don't remember old info they have no way to contact them. YUCK

    wayne1 4/3/11 3:20PM
  • wow, you dont even answer a phone? Wait, you dont even have a phone? What is wrong with this company? You seriously want customers to sign up and you dont even have a phone?

    Anonymous 3/29/11 8:37AM
  • My Skype account was breached and somebody made some phone calls to African countries which caused $70 charge on my account. I have not used this account for years, and only machine I installed Skype is on a IMac machine.
    Yet, when I chatted with a customer service rep from Skype, I got all those B.S. instructions to ask me to improve my PC's security. When I ask how can he be sure it's my side not their side caused the breach. Then I got "Skype has invested heavily in the safety and privacy of our software and we are proud of the high levels of security that we are able to offer our customers. This release of code in no way compromises this. Skype remains a safe and effective method of global communication and we will vigorously defend our security from any and all threats.".
    What a B.S.

    rainmain 3/28/11 7:25PM
  • Skype customer support does not answer except for the automated response mail.
    They havent been able to resolve issues regarding extending our phone numbers for 3 months so far. 2 numbers expired, next ones about to go.
    Cant be much worse...

    random 3/28/11 7:40AM
  • They accepted my credit card payment,but now can't use Skype phone. No one to talk to--outrageous.

    johngood1026 3/26/11 10:13AM
  • I've the same experience as GioUK 3/21/11 3:38AM. My Skype account was hacked over the period of Mar 21 to 25, where numerous calls were made to Indonesia, Afghanistans. Same as you, I received EXTREMELY irresponsible responses from Skype saying that they're not responsible for this and therefore won't refund. The breach was on due to their weak security controls. They had the cheek to blame it on potential breaches in my PC?!! Worse, they tried sell their premium services in their emailed response to me!!! They're a disgrace to bona fide, genuine businesses. Such irresponsibility, I've really never seen

    Asia user 3/25/11 8:23AM
  • Have to pay to fix a Skype problem? Does Skype own the "OWL" program so they get paid to fix there own problems? No wonder they don't have a phone even through they are in the phone business! Sure tops the phone companies where at lease they have a PHONE!

    ewshaw 3/23/11 9:48AM
  • No online live support!!! Very poor. Waiting answer!

    ewshaw 3/23/11 9:29AM
  • I have been recently charge for over €110 for calls in China and Somalia. The issue is that I have never made these calls. My auto-recharge was apparently hacked. I tried to contact them. No phone number available for their costumer service. The tend to reply using pre-filled emails, saying they have a "no refund" policy. It is a shame. Someone should stop such unfair behaviour.

    I am more than willing to contact any available regulatory body in the UK.

    GioUK 3/21/11 3:38AM
  • For those people that keep dealing with Skype good luck. For those people that want nothing to do with Skype cancil your acccounts. I've tried different ways also, through the BBC. You can try them it mite just work. They do have one number. Give it a try.

    mtheaded4real 3/18/11 6:03PM
  • Two days ago my card was charged 13.99 twice and .42 twice. Today I got a call from the bank saying " there is a charge trying to come through your account for more than you have in your account " $690+ I've never had skype. I'd heard of it but since this happened I lost about 30 dollars and had to cancel my bank account and reopen a new one which means canceling my insurance auto draft, car payment and several others. I hope my 30$ investment and hours of aggravation sees it's return in watching skype go under...

    Anonymous 3/17/11 2:00PM
  • I find it outrageous that I have to pay money to talk to an expert to cancell my account. I have never been able to use the services i purchased and will authorize no further purchases to my account. I just wnat to cancell as you have no customer service that allows you to talk with some one. Either I get an answer or I will be forced to report this to the BBB. Why is there no phone number????

    Anonymous 3/16/11 4:07PM
  • any company that doesn't offer live phone support aren't concerned with their clients and might as well be the Mob...its a shame...they have my number ....try to get them to call you.!!fat chance they dont care that much

    warrenmichaels47 3/15/11 1:51PM
  • iam use pay as go phone for skype i can brought the phone foe ebay but that is pay as go ok but skype.com every month tken money for my a/c plz stop the taken money ok and i want talk 2 us so plz give phone no.

    ashumubu 3/14/11 7:25PM
  • Just noticed masses of calls made from my Skype Out account and then an auto-recharge of 25 euros. I didn't make them (Egypt, Somalia, Indonesia, Nigeria) and finding a Skype security contact using their website is impossible. Finally sent an email but they are not interested. I've asked them to refund the money in the account (it is mine, after all) and then cancel the account. I've changed the account password and cancelled my credit card. I won't be using Skype to call landlines again

    Anonymous 3/12/11 1:50PM
  • Skype has pretty good service BUT their website navigation and customer support is a nightmare. Have a valid credit card on file but instead of auto charging it when payment is due, my account is canceled. THEN when I navigate that fright of a website of theirs and FINALLY get to a place where i can renew by hand, my payment is rejected. FINALLY instead of providing a live support which could fix the problem instantly i am told to either ask other customers in the "forum" or leave an e-mail. Like THAT'S gonna do any good.

    alex 3/12/11 6:06AM
  • i did not sign up for skype but i am being charged for it and there is no phone number to contact anyone to stop it

    bcjc1999 3/11/11 10:34AM
  • Skype advertised that the first call to a phone is free. I was charged for this call. Now they are refusing to credit my account.

    WeedeaterDM 3/8/11 3:58PM
  • I bought $ 20.00 skype credit and I could never make any internetional call. I tried to call to diferents countrys even my country and it never connect me. It allways says a message "invalid telephone number".I tried many times de same number and even diferents numbers and it never connected me. I got so disapointed because I coulnd connect my family in that day and never, because I tried to connect in diferents days also but that never work. I even ask for a friend for help with the skype problem He tried also and it didnt work. There is no telephone number to call skype or one operator to help you to connect the phone call. My $ 20,00 credit is ususe.

    xxxxxx 3/4/11 2:38PM
  • Please!!! Please!! Please! i don't want you guys to take money from my account anymore i bought the credit ones and i didn't check for auto-recharge so please don't take anymore money from my account. if i need the credit, i'll buy myself. i don't want you guys to recharge it monthly for me, please!!!! that's bad of you, stop it

    osei_adu 2/27/11 6:50AM
  • the service is so poor and Skype has TOOOOOOOOO often deducted money from my bank account altough I NEVER ticked the box which says "Automatic autorecharge". They just did it again yesterday while I was on line. I complained 1 year ago because they basically took more than 58 A$$ from without my authroisation. I did complain in wrting and then they stopped for a whole year. I stupidly bought some credit a few ago and BANG..here they come again. They just took 16 A$$ from my ban account..It is truly SCHOCKINGLY dishonest...PLEASE STOP DOING IT otherwise I will have to take concrete necessary measures. I have a lot of friends who are experiencing the same problem..and the blog is coing out now. Regards. LG

    pasdroledutout1 2/27/11 2:23AM
  • Ugh. Skype's customer service is the worst of any company I've ever done business with. And if someone is about to chirp "free service," just hold on one second. I pay between $300 and $500 a month to run business telephony through Skype Manager. Maybe the product should work...?

    Don't even bother with their live chat. It's just poorly trained Philippinos selecting canned responses from a list. Most of the time they aren't even listening to you. Can I speak to a manager? Nope. After you waste an hour or two (because their response time is so slow and they are so stupid) on the chat they want to shuffle you over to their email "support."

    Email support is the same crummy waste of time extended over days or weeks. I almost forgot that a save button is grayed out and not functioning until I get an email response from Skype a week later instructing that does nothing to solve the problem.

    I could go on forever about the problems with Skype Manager. If the company had any sense they'd take opinions of heavy Skype users into account or at least offer semi-intelligent customer support. Hopefully Google or someone else will develop a platform not so riddled with bugs, and I'll be able to get away from Skype forever.

    jjj676 2/25/11 6:03AM
  • I tried to sign up for a one year for "19.95". I put my credit card information in and when I clicked "continue" I was informed my account was charged 50.82 for a bunch of add on stuff I NEVER AGREED TO!!!!!!! Now I am trying to contact them to complain and there are no phone numbers ANYWHERE to contact ANYONE!!!!!!!

    Anonymous 2/24/11 4:35PM
  • I am still waiting for any reaction of skype. I paid the 60 Euros for the europe package and did not receive any service or reacion for one year now.

    Do not use this service.

    Karin 2/23/11 3:58AM
  • I have skype on my old computer. I had 1.19 credit left, I believe. I bought a new computer, downloaded skype, logged in with the same log on and password. Could not find any of my contacts, nor my dollar and something. I deleted and downloaded it again several times. I thought I was doing something wrong. Then I had to call my sister, so I bought 10 more dollars credit. I spoke to my sister and had 9 dollars and change still on my credit. Now, I log on to skype and my credit is zero. As for my contacts I am still trying to find them all again. And we don't have a telephone number where we can call to complain about this. This is so dishonest...

    zappia1821 and zappia8486 2/13/11 8:53PM
  • Consumer Beware -- If you complain on the survey about the connection with Skype, the Skype version you are using will stop working and even a hired tech. can not get it to work again. You have to find an old outdated version to get it to work again. So beware, if you complain about Skype it will stop regardless if you have money in the account or not... and the Customer Service has no clue how to help you....

    Be Anonymous 2/10/11 6:09AM
  • Money has been deducted from my bank accout twice and my skype account was not credited so I cannot phone landlines or mobile phones How can I trust this service My bank cannot reimburse because I gave skype my details I cannot contact skype they dont seem to have contact number Can anybody please help

    nlsibanda 2/7/11 7:01AM
  • The worst ever, please dont use this service provider, they have no customer service telephone number and they dont even have an online chat option to ask for technical help with their tecnician. I paid an extra $60.00 for the service option to call India and Singapore and ight after paying that money , i have been having technical difficulties.
    this is a SCAM. PLEASE STAY AWAY FROM SKYPE.

    cara 2/5/11 6:30PM
  • WTF! I keep un-checking the box for auto-pay (which should be illegal, if it's not already)and they keep charging me. Then, their customer service is entirely inadequate. I had to go through leaps and bounds just to get them to refund the damn thing, let alone no phone number to contact them. Russel, their rep, had the ballocks/script to tell me that they do auto recharge to ensure that important conversations are not interrupted. Hmm, most Skype calls I make are interrupted on a regular basis by shoddy connections. I wonder when my choice as the consumer lost value. I NEVER WANT ANY COMPANY TO CHARGE ME AT THEIR DISCRETION. So, 30 minutes later, after a 60 hour work week, the charge has been reversed, what an absolute waste of my time. I think this is a shady corporation. They must be doing something with all that money that they keep taking from unsuspecting people. I need to find a new way to talk to my BF.

    melissa.salerno 2/3/11 11:37PM
  • What a rip-off. Stealing money from folks in this economic climate where money is for food. I can't even contact Skype to address these issues. They lied! Said $60 a year and you could call, or be called by anybody who uses Skype. They said NOTHING about having to buy credits to make or receive those phone calls. They just rake in $60 from person after person, making a fortune, I bet, and we can't even lodge a complaint.

    christinetrunyon 2/3/11 1:46PM
  • I am running a business and pay Skype regularly to provide a service - what service!!
    I cant report a fault
    Log a complaint
    Or ask about anything - I might want to buy more from them - what happened to customers being cross sold to etc. They obviously dont need to - just sit back and rake it in.

    Sandy 2/3/11 7:59AM
  • why would we pay to have a question answered? we already have to pay skype
    some weird people are sending us unwanted messages
    how do we stop this?

    Anonymous 2/2/11 8:20PM
  • alol i was asking was 'how do i know if there is an INCOMING skype call?' i was told he would need to do remote whatever and there would be a charge. why can't i just get an answer ???? does something flash on my screen to say a call is coming in ??? it seems a simple question. in told the person i am elderly and not very computer literate. plpease respond.

    charlotte sperling 2/1/11 12:32PM
  • I HAVE BOUGHT SKYPE CREDIT YYESTERDAY 31ST JAN 2011.
    THEY HAVE DEDUCTED IN FROM MY ACCOUINT BUT MY SUBCRIPTION SHOWS ZERO.
    MY skype address roy.bradbury
    my email

    roy.bradbury 1/31/11 5:57PM
  • I normally like Skype a lot. However, I am disappointed now that I bought a subscription and my left-over credit is useless. I can't use it to pay my next monthly subscription. I was told in an email that my subscription would be taken automatically from my bank account.
    What do I do with my remaining Skype credit???
    How do I use it?

    Kristen 1/30/11 1:50PM
  • I have also been trying to contact sky. The billed me when I canceled my subscription. Now I get to spend many days trying to resolve the issue. I HATE SKYPE!!

    Skype Hater 1/30/11 9:12AM
  • During the 6 years I've been using Skype daily, their customer service is the worst of any company I've ever dealt with. They are unethical. Main complaint: They often don't respond to emails regarding problems or overcharges to my account. IF they do respond, they do not address the question. On average it has taken me about 2 months to resolve any issue. Perhaps they don't speak English well, or are trained to give cookie cutter responses. I've had emails go back and forth up to 20 times, with the question still not being addressed! I have also been charged for calls that were not made from my computer, and they will not reverse the charges. They always sign me up for automatic recharge even though I ALWAYS uncheck the box before completing my payment. If I knew of a GOOD alternative that I could use to call many other people who use Skype, I'd jump at the chance.

    Oliver 1/28/11 12:08AM
  • Skype is worthless. I have a problem that has persisted for 9 months and they keep sending me the same checklist which has been checked by a computer Pro and AT&T for hours. Now they want to cancel again, my 9 something dollars. Very upset, and our Co. has stopped using them.SKYPE Get customer support and charge a little more or get out of business and stop wasting our time!For the users that are doing well, call yourself lucky!

    Lets work together 1/26/11 9:49PM
  • Whenever I try to add a contact or call someone direct Skype to Skype, I get "Check your connection" You do not seem to have an active Internet connection." This started happening a couple of weeks ago. Before that Skype was working fine for me. I don't know of anything that I have changed on my computer.

    I have tried Unistalling and reinstalling with the new update. I have checked connections on my modem. I have Internet service, both emails and websites, and have checked with AT&T and everythings looks O.K.

    I have gotten an email from Skype, saying that I have not signed in. Apparently I can't sign in either, because when I do, it just goes and goes and nothing happens. I think it is because I have no connection.

    Help. I'm not too computer literate and need someone to call me and walk me through some troubleshooting.

    Linda

    Anonymous 1/26/11 8:56AM
  • I reported a problem today that is not on the Skype website in their help or forums.

    Skype answered with the same answer on their website.

    Not helpful at all.

    Skype sucks

    emilie_of_lost 1/24/11 7:13PM
  • I have spent the last 3 hours trying to get contact info for skype. They seemed to have double billed my cc and I am unable to reach anyone to even report this offence. I keep trying to file a ticket report, but that doesn't even work. There is no place to do that, although I have found links,they take me nowhere. How Skype can be in the telecommunications business and I can't even communicate with customer service, is absurd!
    Get it together people and stop ripping us off. I won't even begin to talk about the myriad number of dropped calls.
    This is no way to run a company!

    wini.dean 1/20/11 10:28AM
  • I CAN SEE THAT INTERNET COMPANY HAS NO CUSTOMER SERVICE, TO HELP PEOPLE WHO CAN'T DOWN LOAD TO THEIR COMPUTER OR CONNECT SKYPE ON THE INTERNET OR HELP OUT WITH SIMPLE ANSWER.

    sara.olivares2 1/19/11 7:33PM
  • This is rediculous, I never signed up forr your crap but you are taking money out of my account.Absolutely theifs. Get a real life and stop stealing from us and return my money

    shyawn 1/19/11 4:45PM
  • i am sorry & forgive me...but your customer service sucks! i have been blocked for 5 days now & have o[pened a new account account with another $ 25.00 as i had in old account. Someone has hacked into my account & taken my ID & sent viruses to my hundreds of clients on skype as i deal in commodities & now broken relationships due your inability to get rid of virus@!!!!

    kim.klopcic 1/18/11 7:18PM
  • Joined SKYPE 1/15/11 for video calls only, nothing was purchased. Today 1/18/11 I receive a call from debt card co. I have two charges one from SKYPE.com for $18.00 to
    Luxenberg and a 14 cents International Charge. Someone hacked my account and used it for a long distance call.

    Anonymous 1/18/11 4:21PM
  • I bought a subscription twice that's not has been available.

    yacine.ndaw 1/18/11 3:52PM
  • Why isn't there a live person to speak to regarding my account? I need help because monies were taken out of my bank account that I did not authorize.

    Anonymous 1/18/11 10:57AM
  • I've just spent the last hour trying to find out specific information about Skype business and available exchanges! Needless to say, it wasn't on the web site and after attempting to find live support, I finally resorted to a Google search and found this web site! How on earth could ANY business use Skype? No live support, no answers to someone's questions, and countless hours spent reading stupid questions and answers! When would anyone work and earn a living if all they did was try and utilize a service such as this in their business?

    Anonymous 1/16/11 5:12AM
  • No telephone support makes this a totally useless company. They have NO vested interest in helping people with problems. They only support Verizon, and I am not going to quit Sprint just because of Skype. Now I know why they say Oovoo is passing Skype.

    OoVoo.com has great support and they more options than Skype. OoVoo wants your business, hence the good support. I am quitting skype!

    Anonymous 1/15/11 9:28AM
  • I have service with Verizon and I have a very low plan that's why I subscribed to Skype because it's unlimited for only about 3 dollars a month, but when I made a call on skype it said that I will be charge as a regular call with Verizon so what is the point of subscribing to Skype and I'm trying to find out what's going on but Skype doesn't even provide a live customer service that I can talk to can someone answer my question and concern?

    xxtl2uxx 1/12/11 10:21PM
  • I have been trying to get Skype support on the web for at least 3 weeks now. I continually "time out" on the support link. I cannot even get into the Payment Options to change my credit card. This really sucks!

    anonymous 1/12/11 12:42PM
  • Hello!
    dissatisfied from skype.
    http://buy.skype.com/paymonthly/
    I chose one of Skype Deal Unlimited calls to landlines and mobile numbers for 55.19kr inc for a week. I have read their fair usage policy and I thought that this offer is ideal for me. following three simple steps, I bought subscriptions and has paid the entire one-year bill.
    I was completely happy until I tried to call to my son mobile. Then it wants me to buy credit for mobile calls. So you can not call the mobile!
    calls to fixed numbers that are going well in Sweden.
    I have sent an email to support and received a response to the subscription I purchased. Thus support from England and no support from Sweden. I answered their question and until now I have not heard anything from Skype.
    I am very dissatisfied with skype for this fraud.
    Dissatisfied customer
    translate from google

    Anonymous 1/11/11 1:45PM
  • Just pathetic!
    Toped up 10 pounds, took 11.50 from me.
    Made a 15 seconds call, went straight to voicemail, were suppose to charge me 1.6233 pence, charged my 48 pence!
    Just so wrong!
    My e-mail is brady12patriots so email me and let's don't something about it!
    And can't get hold of them either!

    Anonymous 1/11/11 9:38AM
  • Its unbelievable how poor is Skype infortmation support, then dont provide any call customer support, how the heck I have to find out how to set up my Prime Advisor account, I have my account already, they say you have to go to >> Earn Money with Skype Prime. I am sorry guys, may be I am so stupid, but i can't find this on my Skype, no on my Skype account. Is it a tric to make people suffer, I dont understand, I have spent all day on this trying to register and provide my Services via Skype, but no chance. its so difficult to get right advice. Skype wants to do business with little effort, it doesnt work like this.

    Anonymous 1/10/11 8:08AM
  • Skype Took my money away. I might have signed some agreement. But taking away skype credit (actual $s put in) is wrong. I hate skype for that action.

    I dont even want to call support or claim the money back. Skype lost all the respect by that action.

    subraraj 1/9/11 11:18PM
  • Is it just me or are the people at skype making it very difficult to reach them? Is this the practice of an ethical business.
    I have paid for services with skype which do not work. They are happy to take the money, but where's the customer support?

    cncurtis 1/9/11 7:07PM
  • Attempting to resubscribe to my SkypeIn number was a nightmare this year, just like last year. it is impossible to accomplish a simple financial transaction with them unless one has more time and patience than I -- and from the other comments -- most have. took a week for my new subscription to be usable despite the instant charge to my credit card. no responses from their "help" desk at all. this is the last year i use the service unless i get some response from them.

    zigyphoto 1/9/11 3:11PM
  • Skype sucks. I have been trying to contact customer serveice and can find know one to help me

    Anonymous 1/9/11 1:28PM
  • i have $20.00 in my account and i cant use it,and cant get hold of any one who can tell me why

    Anonymous 1/7/11 7:05PM
  • I was happy with Skype until recently.
    Now you can't get in and can't get ahold of any reasonable contactee. I think maybe somebody took the money and ran. May they get their deserved destiny.

    Anonymous 1/7/11 9:41AM
  • I went on skype once and only to see what the rates were. They said they needed my account info just to make sure it was active, two days later funds were being taken from my account and now there's no way to reach them. I've sent several notices through the support email and still have yet to recieve an response. I wish I would have seen all these notices before I got scammed. I'm reporting this company to my attorney generals office I think enough people have been ripped off we all need to get on board so that no one else will fall victim.

    Anonymous 1/6/11 2:55PM
  • Skype sucks for sure..though i have desabled auto re charge,he has deducted 10 euro from my card and amount not credited to my skype account,what a rediculous.Its utter shame that a company like skype is indulged in this type of easy making money
    I dont hesitate to equate aa nigerian e mail froud to skye..U both sucks

    skype sucks 1/6/11 3:42AM
  • Is Skype ligitmate or another internet fraud? I am beginning to think it is a con game. I paid $14.00 on account and I can't apply it to a package. No telephone numbers to call, no email that will respond. I have been burned. Never again from this bunch.

    Anonymous 1/5/11 8:51AM
  • skype has charged me 17 transaction in like 10 mn, without me knowing anything about it i couldnt get hold of them my bank, noticed this fraudulant transaction and stoped my card yesterday. this company is runned by bunch of thieves.
    i will say lets all suit them big time, who is with me. my email adress is (fatroucha@live.com) please contact me and lets do this,

    fatroucha 1/1/11 2:40PM
  • Disabled automatic payment from my credit card. Skype still debiting my account. Cannot access same disable service in website. Frankly, not assumed and reckon Skype are Scamming people. No contact details for customer care available on website. Deplorable service.

    shumbakadzie1 12/29/10 4:47PM
  • I had a one year subscription to Skype, running from Dec 31 to Dec 31. Skype took out payment automatically on Dec 28th. After wading through their so-called help/support pages, I finally tried their supposed "Live Chat'to ask if Skype just shorted my subscription by three days. The guy - Rogelio E. was DEAD-AT-THE-SWITCH - he didn't even acknowledge the question for FOUR minutes. Yep - FOUR MINUTES of dead air. Finally he asked my user name - even though it was listed right from the start. It was clear he did NOT have the foggiest notion of customer service, did not answer my question or give ANY service. I terminated the "Chat" - it was useless!

    Disgusted with Skype 12/29/10 1:57PM
  • I have never used Skype but I have two fraudulent charges on my debit card from them. Trying to contact them has been a nightmare! I will never use this "service." They obviously have no regard for fraud, they are only concerned with getting money by any means necessary.

    Anonymous 12/29/10 12:37PM
  • I have never conducted business with Skype and they fraudulently charged my debit card twice. I demanded a refund for $20 and they gave me a song and dance. So, I threatened them with federal action by the FTC and US DOJ. Somebody will go to jail.
    We'll see what they say now.

    dyana007 12/29/10 7:31AM
  • I renew my subscription since december 19th and today is the 29th I still cannot call. Nobody to contact!

    Anonymous 12/29/10 4:51AM
  • Skype is now charging our Paypal card multiple times per month, and we never even signed up for any kind of contract. I thought the service was free. NOT! Also, I have been unable to cancel the service, even on another two free accounts that I set up. Curiously, the passwords were both changed so we could not log on to cancel or change the plan. Once they have you in their system, they will not let you go. Whatever you do, don't give them a credit card number or any personal information. If they get your billing information, then they will just keep billing you and I think the only way to stop the bleeding is to report fraudulent use on your credit card or close your bank account, so they have no way to bill you. I will never, ever have anything to do with Skype, again!

    Jan B 12/28/10 11:35PM
  • SKYPE SUCKS!!!!!!!!!!!!!!!!!!!!!AND THEY TOOK MY MONEY. I THINK IT IS TIME FOR ALL OF TO JOIN IN A CLASS ACTION LAWSUIT. I BET THEY WILL CONTACTS THEN!!!!!

    Anonymous 12/28/10 9:29PM
  • I have spent hundreds using Skype but when i needed a help from them i couldn't find their contact email or number I think they dodnt f...ing exist

    aigerim janybek 12/26/10 3:53PM
  • You have disabled customers and no person to person service!!!!!!!!!! This is a bad idea!

    c3Jazz 12/23/10 12:45PM
  • WTF skype, to place a call abroad isnt cheap and the service isnt good as well...tryin to log in, but can't get connected. Just topped up my account yesterday as i wanted to call my family in asia, but cant get connected. Whats wrong skype??? I want to stress out to u dear skype customer service that the connecting fee to call in the Philippines isnt cheap and most often i even get charged for the call that i havent connect to the person i am trying to call. No customer service to ring in England if the customer is experiencing the problm. I am really fed up with this skype thing.

    enzyme242004 12/22/10 8:26PM
  • WTF!!!! I'm so furious! I've been trying to sign on to Skype forever and it just keeps saying it can't connect. I've tried everything in their lame troubleshooing - even uninstalled and reinstalled. Why isn't this working? And why the f*** don't they have a number you can call?

    heather784 12/22/10 8:04PM
  • terrible support service. there is none. Grrrr

    shirley_wray 12/22/10 4:35PM
  • I have been trying to get on to skype all freakin day!! It says that they have added ANOTHER customer support hot line, where the hell is the first one? I am so sick and tired of this crap. No one to talk to , no e-mail address, no nothing. But they will take your money!!! Dont use skype, you'll regret it. Try yahoo messsanger instead. It's a lot easier and you can sms people for free.

    Anonymous 12/22/10 3:00PM
  • You Guy's F@#$ing suck when it comes to support!!! My last transaction still hasn't gone through yet and my balance is almost out. I'm in the middle of a goddamn desert for a year and I need to talk to my wife!!

    Anonymous 12/22/10 12:24PM
  • Horrible Customer Service. It is impossible to find a way to chat with them. HORRIBLE CUSTOMER SERVICE!!!!!

    Not Happy with Skype 12/22/10 11:25AM
  • It is quite impossible to get through to these numbskulls.

    No contact email or phone number on their website.

    joe_stephen 12/19/10 8:31AM
  • Got a new bank Visa card. (Same acct. # as previous card) I hit a wrong button on phone to activate card & wound up reporting it lost. Called bank-no problem-new card would be mailed next day. Skype the next day unsuccessfully tried to debit the Visa for annual fee. (I had 3 more days left on service agreement with Skype.) I went to Skype website and entered a Mastercard to bill. Checked e-mail later, saw Skype had canceled service agreement because of Visa problem. E-mailed Skype Customer Support and told them to bill my Mastercard. They would not do so because THEY closed the account. I still had 2 days of service available. The service agreement was closed for non-payment, before the end of service period, but they would not bill my Mastercard. Skype is the worst company I have ever dealt with.

    Harry 12/16/10 9:58PM
  • Same thing--no one to talk on skype---have a do or die conference call--let's all go to google or yahoo services--no customer support--what's that all about skype?

    Anonymous 12/16/10 8:34AM
  • Skype writes me to renew my online phone number subscription ... and then I find it is impossible to do so ... with no one to talk to at Skype, I find it now impossibe to renew my contract. All their email instructions do not get my problem! 20 emails and counting ... my advise to new seekers for internet phone service? DO NOT USE Skype!! you'll be sorry.

    Anonymous 12/15/10 8:30PM
  • WTF MAN! I CAN'T EVEN FIND A FREAKIN CUSTOMER SERVICE NUMBER TO ASK WHY ME AND MY WIFE KEEP GETTING CHARGED EVERY DAY AND I HAVE UNLIMITED SKYPE!!!!!!! GRRRRRRR I WANNA SHOOT SOMEONE IN THE FACE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 12/14/10 10:23PM
  • I just had the same thing WTF it said I could talk to someone 24 7 what a lie

    Diditdirect 12/12/10 10:38PM
  • I bought an alleged 3 year subscription to Skype and my account history says I haven't bought anything. However, the money was instantly taken from my bank account. This company has the most pathetic customer service I have ever seen. All you have is an infinite loop of "FAQ" - The answers are canned, and you can't even email these folks.

    Anonymous 12/10/10 3:58PM
  • With no live phone support, this company is a joke...a very bad joke. I bought a 3 year subscription and I can't make a call. Their website says I don't have any credits. However, my bank account was quickly charged and the money is gone.

    This company should be investigated.

    Anonymous 12/10/10 3:55PM
  • The don't read what you write. After writing the same thing over and over again I realized, that they are not going help me at all. They can only write you what you can also find in manual or you search for it somewhere else if you are not stupid ...

    nemo 12/6/10 1:58PM
  • No one to talk to, this person just scream 3 times that they don't know when a purchased was made and it doesn't appear on my account even with a confirmation number, what kind of customer service was that? By the way the guy sounds Indian accent

    Saggithi 12/6/10 11:22AM
  • Skype will not get too far if they expect businesses to move their telephone service to them since they do NOT have live phone support. Instead of they have inept chat support that turns what would ordinarily take a couple of minutes over the phone and turns it into an hour and half 'chat support'. Skype needs to learn that LIVE PHONE SUPPORT is essential to businesses.

    Anonymous 12/6/10 10:35AM
  • i've purchased a subscription to call SA from my computer to landlines,skype wont let let me log in, tried several times changed my password, about 10 times and it still says unidentified, why take my money and not allow me to use the service, frustrated, and no live person to to talk to, all other companys have people that we can contact, what kind of a service do u provide if i dont use my 400 minutes this month i want my full refund! i want some thing to be done now about it.

    Anonymous 12/6/10 9:27AM
  • When installing Skype, my computer reads "fatal error 1603." I have done much research to try and figure out what this is, and how to resolve it. To not have a person online or on a telephone is ridiculous. I would appreciate some kind of response to my issue. Thanks very much.

    Anonymous 11/28/10 4:35PM
  • i only talk to one person my fiance in the PH and at times well be both on and neither of us will see each other. im not invisible or anything. why does that happen? there is no conatact number to reach you guys. wth? we waste our time waiting for each other online. that seems like the most easiest thing "soandso" is online, but yet thats even messed up. how does a company like you not have a help desk

    Anonymous 11/28/10 8:15AM
  • you know its kind of sad for a big company like yours to not have a customer service number. i dont care about all the options on line. its very frustrating and bad company behavior for a company as big as yours to not have a customer service phone number. VERY BAD FOR BUISNESS

    Anonymous 11/27/10 1:43PM
  • when did skype decide to become a CRIMINAL ENTERPRISE ?. has ANYONE GOTTEN THEIR MONTHLY "AUTO-DEBIT" CHARGES BACK ???

    ANOTHER SKYPE VICTIM 11/25/10 4:54PM
  • DON'T TRUST SKYPE !! SKYPE BECAME RIPP-OFF EXPERTS, WHY WOULD ANY HONEST BUSINESS HIDE THEIR PHONE NUMBER ? THEY WOULDN'T !! SKYPE HIDES "HUMAN CONTACT PHONE NUMBERS" TO KEEP TAKING UNAUTHORIZED DEBIT WITHDRAW FOR 2 YEARS. I HAD A "PAY-AS-I-GO-ACCOUNT". SKYPE ANSWERS WITH FORM LETTERS OR NOT AT ALL. SKYPE BECOMES A RIPP-OFF EXPERTS !!! DON'T TRUST SKYPE !!

    E.M.S. OFFICER 11/25/10 4:31PM
  • No phone number to call Skype!
    Ridiculoous. Disgusting.

    Anonymous 11/20/10 10:44AM
  • I wanted to call you folks at Skype, but I see that is not possible! I have not had an account with Skype for years, because I could not get hold of them when I had trouble.
    Now I have had my Credit card shut down and the bank says that there was a suspicious looking attempt to withdraw from my account.
    I asked who it was and was told Skype, so if this is not you then I suggest you find out who is using your name to take money without authorization. If I don't hear from you on this matter then the blog will!
    Cordially, Robert Shrewsbury

    Anonymous 11/19/10 2:51PM
  • SKYPE is a liar--they tell you that they are only going to charge your credit card one time for the amount of your purchase (eg 3mo subscription) BUT IN FACT when they ask for your social security number etc, you are actually giving them permission to withdrawl from your checking account at any time, any amount!!!

    anyolescreenanme 11/16/10 1:43PM
  • Bad customer service

    fabian.vaz 11/15/10 6:42PM
  • I need help and there is no one to contact on your site. I purchased a new skype account and funded it, but my computer insists on returning to the old name and old account. This is only explained for windows on your web site. I have a MAC. Please help.

    jpibparis 11/14/10 8:41AM
  • To Skype:

    My SIP Skype phone number seems to be owned be some company and I cannot get any of my inbound calls. All calls to MY number goes to that company. I did not pay for a number that is owned by someone else. I cannot call you to solve to problem as you do not have a phone number. You should be REQUIRED to have a customer service number if you have customers.

    To People Pissed At Skype:
    Google Voice has all the same features as Skype plus quite a few more...all for free...no charge for an online phone number or voicemail either. Everything is FREE.

    I am canceling my Skype account, doing a chargeback on my CC and going with GV.

    -FU

    Fubar1 11/13/10 5:15AM
  • I was enlisted in autorecharge without my requesting autorecharge. My initial payment of $10 was reduced to less than $5 before a call was made on the account.

    I cannot find a way to cancel autorecharge, and Skype will not answer my e-MAILS.

    Skype has terrible customer service and stealing money.

    Dwayne 11/12/10 12:50PM
  • I am a customer and the customer support page did not help me at all.
    It took me over an hour to find email/contact page/info (I never found
    a phone number) for any type of technical or customer service
    assistance on your website? How is this ethical in any way when people
    need to contact them quickly regarding their account and money? It
    certainly leads one to believe that they are not legitimately trying to
    serve the customer's needs, but instead make it so difficult to
    contact a person that they give up and surrender their funds without
    getting the service THEY PAY FOR in return. It is ridiculous that it took me (not
    web-savvy, but certainly competent) this long to find an email. How do
    they justify this and why shouldn't all concerned citizens and
    consumers not assume that you are fraudulent and trying to scam them?

    AWFUL! TOOK AN HOUR and 1/2 OF MY LIFE!

    Anonymous 11/12/10 12:45PM
  • why the hell doesnt skype have anyone to contact. i have questions about a bill i got online and i dont want to do it over an email. let alone the net. come on.

    Anonymous 11/8/10 4:58PM
  • Even the best product in the world can not sustain a company who doesn't care about their customers.

    Wake Up Skype 11/6/10 1:00AM
  • I logged off Skye. When I tried to reenter the system asked for my password. I forgot it. I was asked to enter my email address so they could provide me with a temporary one.

    What I got back was a 32 character alphanumeric code that did not work even when I copied it over to their entry box.

    When I looked for a phone number to talk to these folks, there was none, just a lot of other boxes to fill out. There was even one where for a meer $38 they would help me obtain my password.

    Can anyone think of a reason for not using Live Messenger. Because I don't think the people at Skye know what business they are in. EXCUSE ME THE "MAKE MONEY ANYWAY YOU CAN BUSINESS".


    By the way this was not a business making the request. Just me a private user.

    By the way I reat your T&C's. Don't publish it. But it where the sun don't shine.

    steadystride 11/4/10 11:34AM
  • Yesterday I began seeing $10.00 charges to PayPal from Skype. I was able to catch it after the third charge, contacted PayPal, and removed the "authorization" that I never made. In 2006 I paid for a 12 month membership to SkypeIn and never renewed it. So it shouldn't exist anymore, right? Wrong!! After four years of no activity, someone went in and placed 39 calls to Egypt totalling $19.07 for which Skype charged $30.00 to my account. They've agreed in writing that fraud was involved but refuse to refund any monies. After reading the complaints here I'm contacting the Internet Crime Complaint division of the Justice Dept. (ic3.gov) It's not a lot of money but it sure adds up if everyone lets them get away with it, which I don't plan to do. Good luck to everyone else dealing with this as well...

    Anonymous 10/29/10 2:56PM
  • Skype refuse to reimburse clearly fraudulent activity and charges associated. I will never use them again.

    Drew Quinn 10/28/10 12:24PM
  • yes, customer service is terrible, doesn't exist.... I was calling through Skype the number in Genova Italy with code 010, I was always connected to Torino with code 011...I never never found some telefone number or Email to make complain and fix the problem...I am very frustrated...

    Anonymous 10/28/10 11:26AM
  • Someone is using MY credit card to pay for THEIR Skype calls, and Skype has no contact number for me to complain about this! I've never provided them with my credit card infomation, and fifty dollars in charges in one day so far is a little bit scary. Who knows what might happen if they have your legitimate information and you can't put a stop to errors in a timely manner! Beware.

    jck777 10/27/10 9:50AM
  • I just checked my billing history and found out they charged me almost double amount of money than the rate they listed on the website for months!!
    I only called taiwan cellphone for one second. According to their rate, it should be NT$3.x but on the bill it charged $6.x for the total amount. What the heck is this? and I don't know who to contact to?! a famous online phone company like this doesn't even have a customer service number? I'm very mad! Give my money back!

    mei 10/27/10 9:17AM
  • it is impossible to cancel from their site. they say there is a cencel link but I have spent hours trying to find it! they also do not have a telephone number??? what a scam! they should be turned in for their ill intentions making it impossible to cancel.

    skype.sdawson 10/27/10 7:44AM
  • We all should think before we commit to any company for any business where you can not reach them by phone with customer service or tech support at least 6 days a week for 8 hours each day. Too many companies are taking advantage of their customers and have gotten too far away from any decent service and have become very impersonable. We are the only ones that can force good change in their behavor. Don't give them business with out having service in place first and for most!! Thank you...............

    Customer service comes FIRST 10/26/10 3:47AM
  • Wow ,i thought it was just me ,i,ve had a terrible time with Skype ,they are a complete shambles ,liars ,rude to the point of abusive ,and now i realize that Yes...,they are THEIVES.!!! What can we do ,? Changing a bank card is a problem for me as i spend a lot of time abroad and i need my direct debits and payments to go thru without hassle .How on earth are they getting away with this?How do we complain ,and who to ?

    wvicsplace 10/24/10 3:31AM
  • I was shocked to find that Skype had took out 16.47 dollars even after I disabled their automatic decuction when the balance reaches 4 dollars. I tried to find their contact number to complains about this but I couldn't find their numbers in their website. What should I do?

    Please advise.

    Leo 10/18/10 6:25PM
  • same story again,skype take money out of my bank account without my authorisation and keep recharging skype, even when i dissable this auto recharg and the funny thing is after that my skype credits disapear in to syber space.($192 )in one night .this is a theif be carefull.

    Anonymous 10/7/10 5:48PM
  • Skype is not dependable at all, You can't get customer service numbers or any person, I think they charge u so many times, but they dont take your concern. This is my first experiance with huge company with no customer seveice number so that they can cheat as much as possible. Now I will change my credit card number so that they stop stealing my money. People be advise that, i tried every means any customer number but couldnt find even one.

    Anonymous 10/6/10 9:41PM
  • I had added $10.00 to my skype account only ONCE and since then my credit card has been charged $10.00 four times and I never authorized it! I emailed customer service and they assured me that my credit card was charged only once but when I check my bank account it shows me that I have been charged more than once on different days. SKYPE IS FRAUD!

    SkypeisFraud 10/6/10 6:47PM
  • The online number is not working, cannot reach their technical support.... Their business is about communicating and calling, but skype do not provide any contact number to reach them... Hey we pay your bill Skype!!! We support you and feed you!!!! This is how you treat your customers!!!

    Anonymous 10/3/10 12:31PM
  • My name is Ralph. I purchased a skpe telephone number March this year that was supposed to be 60.00 per year. I was led to beleive I could call out on it, but not only was I not able to call out on it, but I have never been able to use it at all. No way to call skype, so I guess I am out 60.00. Don't know who to complain to, so I guess I will file a complaint to my locale BBB and the public service commission for all the good it wil do. Don't waist you money wit them.

    Anonymous 9/28/10 9:35PM
  • I had an online number which was paid by CC for a year. My expiration of service did not run out until the end of September (per their e-mail). I paid with a credit card last week and they now have cut my online number off. What Jerks and poor service. Now why would I even want to sign up for another year with a company that has no tech support or live people who provide support. POOR SERVICE.

    Anonymous 9/26/10 4:40PM
  • I agree. I keep getting "number invalid" error within the USA. A company is only as good as it's ability to deal with customer service issues in a timely manner.

    ronnie 9/22/10 4:36PM
  • I signed up for skype when I was traveling overseas, now that I have not needed the service for over 2 months they are still sending me emails about credit purchased. I don't want any further credit i have 2 months worth already. But you can't get in touch with anyone. That is sad for any business.

    nick@nite 9/21/10 5:21PM
  • I absolutely agree with other Skype customers, that it is impossible to contact someone from Skype by phone to solve your problems: they ask for you to send you concerns to them and they will respond to you, but I have sent my concern twiceto the email address they gave and they have not replied to me while they are deducting from my credit card for something I did not authorized. Is there a way for action to be taken against Skype for these numerous complaints by consumers.

    jchrist1.awd 9/19/10 4:33PM
  • Customer Service is horrible. I have logs where customer service said they are unwilling to help me. They generally don't hire educated people from the service offered, and they have ZERO product knowledge and little or no motivation to actually help resolve the issue. It's too bad that a good product becomes a really bad one because of incompetent, pathetic customer service. Shame on Josh Silverman for cutting corners where they shouldn't - morons!

    asifism 9/16/10 6:20PM
  • SKYPE is a thief the company charged my account for 67.00 and I dont even have a skype account..I to like alot of others had to cancel my visa card .... someone needs to start a class action lawsuit on this company..

    Anonymous 9/15/10 7:59AM
  • I'm frustrated in not being able to have direct phone contact to help resolve my issues with my account. I have gotten email reply's that are very general, but there is hasn't been any effort on the part of customer service to suit my needs in constructive business like way.
    There's room for customer service improvements in order to keep customers like myself.

    Anonymous 9/14/10 10:18AM
  • It is the most incompetent help desk / customer service level in the industry.

    No help at all, but they are happy about your money.

    Stay away from that company - that is my advice.

    anonymous 9/11/10 6:15AM
  • I agree with all comments on this website. I tried contact skype and no response...numerous phone calls. This is ridiculous ! I AM SURPRISE about SKYPE .....SCAM SKYPE ! ss virus ! BEWARE !

    Anonymous 9/6/10 7:35AM
  • Skype is (was) good as long as there is no issue.
    For those who have been working with Skype for years, they know how quality has gone done in rapid paste during the course of years. Customer service is virtually non-existence. If you wanna get slightest support, you got to be paying customer. Now listen to one the biggest scam. You can not change your email address with Skype. That is to say, the email that you use to register with Skype can not be changed for the life of your account, no matter what you do, i.e change the email address in your profile, or notify them. Now this by itself might not sound that bad. But think about a case that you are locked out your account and you Skype gives you no choice but resetting your password. This is not the case of forgotten password, but system malfunction. Then you are locked out of all your personal contact info. You can¡¦t even send email to customer service since you have not been a paying customer.
    I have switched to OOVOO after being Skype customer for years and learning a very hard lesson from them.
    OOVOO has great bandwidth and video capability. Just give it a try and see it for yourself.

    joe 9/5/10 7:29PM
  • i recently found out there was a billing problem with skype! there has been charges for two skype accounts being billed to my visa debit! one that i use,and one i don't even know about until now! there is no phone number to reach them only email service! so over an 8 day period i had conversations with them getting nowhere! i still haven't solved why this account is open and how to cancel it if i don't have access to it! they stopped responding through email when i got frustrated and asked for a manager. meanwhile my only why to resolve this myself is to have my credit union cancel my bank card so they just can't charge it anymore! but i still will have to eat a whole year of charges to an account that wan't even used!!! i have found out that google voice is FREE f#@$ skype!

    zink.star 9/2/10 3:18PM
  • i just recently started to use skype and so i had a good impression initially--then I purchased $10 credit to call landlines and it turns out in the small print that the charge is really about tripple what they advertise (about .06/min instead of .02) but still...these days I have no stomach for large rich ppl/companies basically ripping ppl off. Whatever happened to ppl who deliver goods and services they promised in an honest way to build return business/good will. Are we destined to become slaves??!! (Down with Tmobile while I'm at it!) I give worst rating bc no customer service and deceptive advertising.

    Anonymous 9/2/10 12:20PM
  • I cannot reach anyone to get a refund for the skype audio recorder which doesn't work with Mac. I was directed to Apple by skype customer service, where I had to buy it for a Mac. Now, I have no refund from skype for a product I cannot use. What a gyp!

    brycemorris 9/2/10 9:44AM
  • The inability to contact Skype is extremely aggravating. Problems are left unresolved for extended periods, leaving Skype to be a very unreliable service. I have signed on for one year telephone calling service and cannot get it back online whenever any web or computer glitch knocks Skype out. Please contact me if you have any ideas regarding repairing my Skype account.

    Thank you

    Anonymous 9/1/10 11:10PM
  • I have never uses Skype before in my life but they are with drawing money from my visa/check card. There is no contact number for them on their website nor was my bank able to find a number for them that typically accompanies transactions processed by card. Now I am having to wait to get a new card in the mail issued by my bank in order to insure this doesnt happen anymore since we can not get a number to contact Skype.

    Cindy 9/1/10 9:42AM
  • Skype is way too complicated to understand on their website, let alone try to subscribe to any service.. It is supposedly free -- yet adds charges for long distance calls etc. with added connection fees!! After signup -- it is a nightmare to try to cancel an account and/or subscription if you are dissatisfied..There should be a MAJOR CUSTOMER PROTEST PETITION setup to demand that SKYPE simplify the following: their website, phone/video call option plans, payment plans and cancellation procedures. This company is getting away with A LOUSY WEBSITE/OVERLY COMPLEX/COSTLY PHONE/VIDEO OPTION PLANS/OVERLY COMPLICATED PAYMENT PLANS, AND LOUSY CUSTOMER SERVICE. Hoping Skype listens and redesigns their website and all their phone/video plans/services to improve their customer relations before it is too late!!!

    SKY BLASTER 8/31/10 11:27AM
  • I call a number get a computer it tell me to enter 6 to get my party when I push 6 nothing happens.contacted skype they never returned and answer to my Question .

    mmachine99 8/30/10 8:44AM
  • I can not register with skype because your security certificate with windows has expired. I tried to ask about it by using your help tab, but could not even get a response without paying $35. I am extremely disappointed with skype.

    martyh 8/29/10 11:46PM
  • Have never herd of this company until there was 2 withdrawls from my bank account of $60 each. My bank is investigating this company for fraud.

    Anonymous 8/27/10 6:15PM
  • I have just requested help from support@skype.net because my account has been tampered with and I can not get access to my account. I received an automatic answer stating that this service is no longer in use and directing me to a site which requires as a first step to register to my account, of course I cannot access to my account and for this reason I need help. Any ideas? Stuck

    Anonymous 8/26/10 8:05AM
  • This morning skype had a flash notice right before opening the program indicating that I had to register with another password. I tried many times to no avail, in trying to correct this situation skype system indicated to provide them with my e.mail addres, after typing my email address a notice appeared stating that the email address was not recognized. This way can not enter to my account but worst I can not cancel the automatic recharge feature. To my surprise, in my mail, I had received three notices from skype i a matter of minutes, one for a $ 10 automatic recharge, a second one for a $ 25 automatic recharge and the third one informing to have provided me with a new email address, one I have not solicited before. It is really very dissapointed that the "secure System" to protect the customers, has not been secure and worst, there is not a phone number to report those abuses. It is really a robbery
    Jaime Salazar

    Anonymous 8/26/10 7:50AM
  • The WORST customer service. I would like to get a "free" account, but lo and behold, someone else signed up with my email address and created a user name. I can not change this user name and dont want it. I have written SKYPE 3 times now to fix this with no 'real' reply, only an automated one saying they will respond in 18 hours (its been 104) also, their help screens say to go to the "subscriptions page and cancel" however - no subscription page exist for a free acct. aughghghghggh grrrrrrr

    SkiptheSkype 8/23/10 12:00PM
  • I have two prepaid skype numbers, one paid a year in advance. As they give no notice otherwise, I have both numbers under one login and password. I lost a credit card which was set initially for the 3 month pay in advance capability. I cannot use the second number at all for making outbound calls, although I paid in advance for the subscription.

    Skype should be subject to a class action lawsuit. They gave me credits which were nominal, whioh their link was to trigger my first subscription account to be paid forward. I have written them 7 times, and either they dance around the issue, or tell me to buy more credits. I have now done that for $20.00, while they breached their contarct representation on my second year paid in advance account for a service I cannot use, as their system won't allow me to call out as its two numbers under my name.

    This company is getting to do an IPO, is committing consumer fraud in my opinion, worse than AOL. Its a mess and I would not recommend anyone, buy their subscription service. They try to nickel and dime you, and eventually wear you down. It won't work with me, and I think someone should pull a class action suit, they are ripe for it.

    Words can't describe the frustration and acrimony I have towards this company.

    Anonymous 8/20/10 4:20PM
  • The worst customer service ever!I have a US Skype along with the subscription, therefore, all my outgoing calls to the US & Canada are free. When I decided to cancel my subscription and my number, I had a couple of $$ left on my account, the scumbags started charging me from that fund. The money I had there I use to call overseas. Go figure that out!

    I am not sure if they have real people! Another loyal customer's gone!

    Anonymous 8/19/10 6:51PM
  • I am sick and tired of searching SKYPE customer care number . I purchased the Skype whole UK land line + mobile pack , however I am not able to call to any mobile number . This is so ridiculous. I have typed my query umpteenth times on the help box of Skype . Not to mention all went in vain. Can anyone help me please to get the number?

    IVY 8/19/10 6:33AM
  • Skype is either totally incompetent or criminal!

    I can't believe the grief I have gone through in the last few days just trying to get a Skypein number.

    Earlier this year I had purchased skypeout for 12 months, and wanted to purchase a phone number so I could use it to receive calls (instead of my landline).

    My payment to Skype (also Paypal and moneybooker)was repeatively rejected..... to the point that my bank put a "fraud hold" on my credit card!!!!!

    So I had to call the bank and get it all straightened out.

    So Skype, F*ck off! Ooma here I come!!!!

    Kiss my grits 8/18/10 4:50PM
  • I've purchased skype pro subscription to make local calls. I don't have a problem with fair usage, but it doesn't work at all. It always asks you for more skype credit.

    They don't respond to tickets in a timely manner or at all in my case. I would suggest performing a chargeback. If you are on monthly like I am and they keep charging you after your cancellation, just perform repeated chargebacks.

    Anonymous 8/16/10 11:13AM
  • here is something on my account:
    Date, time
    Item
    Type Rate/min Duration Amount*
    Aug 14 21:01 +xxxxxxxx, China Call C$ 0.024 00:08 C$ 0.083

    for an 8-second connection (it actually didn't connect), Skype charged me 9 cents at a rate of 2 cents per minute. Now after reading this website, I am seriously worried my credit card...

    Anonymous 8/15/10 6:58AM
  • I've been trying to purchase credit to no avail. Since there is no way to contact this company I've decided not to go any further. Now after reading the comments from other users, I am thankful I didn't give them my credit card. These guys must be under investigation for fraud by now. You are right in not dealing with a company whom you cannot get in touch with. Duh!
    It seemed like a decent idea with the video but apparently there are some major problems within.
    I would suggest "Happy Jack" something like $20/yr. or less and great service. No video though. I'm sure they're working on it. I would dump skype if you have to pay anything.
    Best Regards,
    M

    Anonymous 8/12/10 12:00PM
  • i have been charged $36 without my authorization by skype. and i am helpless. i find only email option to contact them. bad skype.

    zawgyio 8/11/10 7:14PM
  • ok yea they are that F-ing bad I just called the phone # on the page that said it would call skype and I got a person that confirmed that there is no way of call them and that they do not handle any thing about that and so I tould them thank you for confirming that the company was as bad as all you said and I hope that this stops people from getting ripped off DO NOT USE A COMPANY THAT YOU CAN NOT TALK TO !!
    STAY AWAY FROM THEM AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 8/9/10 6:08PM
  • ok I get!! it I was going to get a skype account but after reading all that you guys had to say about them I will not be paying them a thing and will never tell them my card#
    I must say if they are that bad then they should be out of business
    Killer

    KillerRX 8/9/10 5:53PM
  • I find the same way. There is no one to ask questions.I am suddently blocked from buying vouchers and why? My account is fine. I can't buy vouchers and there is no way to contact any one in the company. Why?

    Atchley Annelies 8/9/10 7:38AM
  • I have been hit three times today by skype. Once for 25.00 USD,One 25.00 eur, and one 25.00 GBP. There is now way to contact folks at skype nor anyway to cancel my account. This company is a complete ripoff and at the rate they are withdrawing funds I will be cleaned out by Monday.What ever you do do not sign up for Skype they are impossible to contact and impossible to cancel.Very Bad service.

    Anonymous 8/7/10 9:17PM
  • Skype is awful. Customer support representatives do not read the questions you ask them, and answer questions you do not ask. They double-charged me, once in USD and the second time in foreign currency, and I failed to obtain any clarification from them after exchanging seven emails.

    sergika777 8/5/10 9:58AM
  • Skype is truly a crooked company and they take peoples money without permission and then claim they can NOT give it back. there is no way to reach anyone and they are crooked crooks. I'm seriously disappionted and will be leaving their services. This company is a SCAM! and they will not even give back the money they wrongfully took from my account, even after I have all the data to prove it.

    tara.magic 8/2/10 2:33PM
  • Skype has F rating at San Jose BBB
    http://sanjose.bbb.org/Business-Report/Skype-232993
    Nobody gets lower than F.
    We should start a class action

    Anonymous 7/30/10 1:09PM
  • I'd like to offer info I have for my belief in true freedom. Google Voice and sipgate = free out going and incoming voip. Google this, follow directions. It is a little complicated and does need patience and time, but I speak the truth that I can use voip on my (jailbroken) iphone 3GS, on wifi, using google voice and sipgate. Skype did not screw me over like I have read in previous posts, but I did need to address something with them, that is not worth the trouble with out phone support.

    Digs 7/29/10 9:45AM
  • SKYPE HAS NO CUSTOMER SERVICE. IT IS A RIP OFF MESSED UP COMPANY. TRY THESE SERVICES INSTEAD: GOOGLETALK, MAGICJACK, OOVOO, EYEJOT, TOKBOX, SNAPYAP. SKYPE IS A RIPOFF, MESSED UP COMPANY WITH NO SUPPORT. HELP SHUT IT DOWN.

    NEIL BLUMBERG, LOUISVILLE, KY 7/26/10 9:26AM
  • Skype is ripping me off. Skype charged me for purchases without my authorisation. I was shocked when they sent me an email informing me about a purchase of Skype credit which I never did. Consecutively, Skype charged me for two monthly subscriptions. Absurd and its driving me mad. Can't dispute it Skype as there are no contact number. I want me money refunded please....

    katherine teow 7/25/10 8:18AM
  • skype do not have a contact number. they are a rip off please avoid skype

    blessed 7/23/10 12:12PM
  • Their customer service is nothing but giving people the runarounds. Their representatives give different and conflicting messages and you are left to figure out how to fix the problem their system has caused in the first place.
    Skype is great when it works, if you have a problem it is maddeningly frustrating to deal with them.

    Anonymous 7/22/10 9:01AM
  • I got on to Skype when there were around 3 million users. I integrated it into my global agent network and everything was fine. Recently I had cause to phone a friend in a country where Skype charges were good. Now Skype tells me I exceeded my limit and have to pay by almost any way other than a sensible way. Skype allows payment by PayPal or direct from a bank account (good) but then cuts the limit at around £70 a month. There is slow customer response and zero possibility of contacting anyone. It is without doubt the worst after sales customer services I have experienced. Ever. It really is time for a competitor to take away the Skype monopoly.

    Baja Papa 7/15/10 12:26AM
  • I had bought skype unlimited world for a month calling card for $14 last month. But skype charged me $14 seven times and an additional $35 within a span of ten days of my first purchase . I tried deleting my information on skype as well as unchecking the auto recharge option (which I didn't check in the first place). But nothing works and I wonder how can they charge me seven times plus additional $35 without my authorisation. Since I have only 1 skype Id ,how can they charge me $135 total for an unlimited service for the same month. This is ridiculous and they have ripped me off my money!

    kevinchu3315 7/12/10 3:40PM
  • I just signed up for skype on my cell phone. Before I got any skype credits or entered any of my credit card or bank info. I needed to feel comfortable about payment and them having access to this information. So, I needed some important questions answered. Started seraching around their website and quickly realised I could not find a customer service phone number!!!!! I emailed them which was the only option and got a response to go back to the page I was on and basically do the same thing I just did which was to email them. WOW a phone service company with no phone number!!!!Very disappointed and have decided not to used this. I will just buy a calling card. don't need the extra hasstle in my life. Just wanted something simple....DO NOT USE SKYPE!!!! IF YOU CANNOT REACH A PERSON FOR HELP AND GET THE RUN AROUND THROUGH EMAIL BEFORE REALLY GETTING STARTED WITH THE SERVICE THEN THATS A BAD SIGN. SKYPE SUCKS AND I INTEND TO TELL EVERYONE I CAN NOT TO USE THIS SERVICE!!!!!

    tmadhoo76 7/10/10 8:46AM
  • I am having a real problem with SKYPE......Not only can I use the funds that I have spent on my account but I have no way to even use these funds to make a phone call.......This is terrible....I guess I will just use VERIZON to make my overseas phone call......SHAME ON YOU SKYPE

    rita.deragon 7/6/10 4:24PM
  • I think any company in today's market is remiss in not giving a phone number for a help call to customer service. I have always enjoyed using Skype for years,but I have a definate billing problem with no one call.When my current billing is up, I have no way of renewing unless I talk to someone. Doesn't Skype realize there are other companies doing the same thing in the world?

    Dorin Lucas 6/24/10 5:23AM
  • I don't have service with Skype, or will I ever, but somehow they managed to take money out of my checking account three times in the last two days. Fortunately, i managed to catch it in time and called the bank to stop it, so I was not charged overdraft fees. I also called Verizon, who I have my phone service with because they are associated with each other, and had them talk my bank info off my account.So I would watch out for this company, they are out of Germany, and have no phone number or way to contact them.

    Buglady 6/22/10 5:44PM
  • Why am I being charged for calls that were not connected? That is a rip-off. Verizon, you own Skype. You need to clean your act, otherwise you cannot claim you are number one in customer service. You need a contact number for Skype to handle issues instead of taking people's money. If you don't fix this problem, I will no longer use Skype and I will make sure friends and family don't use Skype either. I will also cancel my wireless service with you.

    chinPoku 6/20/10 2:12PM
  • Although I did not find a customer
    service number, I did find the number
    of the server company hosting skype,

    When questioned on the phone
    do they have anything to do with skype?
    they responded we handle the servers,


    These people are the only connection
    I have found with Skype so far
    hope this helps, I too was debited almost $40.00 over a 1 week period,
    after no return email from skype and
    being unable to contact the company
    this is what i found.
    they said they would call me back
    because i asked them are they aware that
    illegal activity has been hosted on their site.

    QUIETTOUCH Inc.
    145 King. St. W.
    Toronto, ON
    1-866-214-7070 (CA)
    1-866-850-8272 (US)

    download a free piece of software from download.com called neotrace type in www.skype.com at the top, and you will find all the information you need,

    In the meantime go to your bank, and dispute the charge or call your cc company,
    hope this helps.
    the bank should return all charges that were
    not authorized by you.

    It should be noted that there is nothing wrong
    with the service that skype provides, it's just when these type of security breaches happen it would be nice for someone to respond from their company.

    jnerfing 6/19/10 4:11AM
  • Your customer service is terrible. All I wanted to do is put money in my account so that I could make phone calls from my computer to land lines and it would not let me. When I tried to get through to you I was put in contact with "just answer". They conned me out of $14.00 which I thought was to put credit in my account. Instead it was to sign up for their service. I DO NO WANT THEIR SERVICE...I want my money back from them and I already called my bank to deny the charge. They gave me some BS order number 6065862-320 for their service. I demand a refund immediately and I want to know why you are not allowing me to deposit more money in my skype account. I wrote you last night and still have not received a response. You customer service leaves a lot to be desired.

    trudy.007 6/11/10 9:07AM
  • Stay clear of skype, they are robbers

    jimi 6/5/10 3:52PM
  • Thank you everybody for all the comments. My husband got charged 8 times $10 from the automatic-recharge thing he had in skype. I cancelled that right away and told him to take care of it... that was in January and he never did. Now, I just contacted customer support and the 2 e mails that I found in this website. I hope we have some luck!

    Luna 5/30/10 10:24PM
  • WARNING... when u can't reach or make contact regarding an unauthorized payment you know their is a _SERIOUS______ __FEN_____ problem.

    The unforgiving customer and almighty karma
    of such an act is the unfortunate end of this continued service I fear.

    SKYPE IS GREAT AS LONG AS U DON'T GET ROBBED

    karmakustomer 5/28/10 10:07AM
  • I have a recharge enabled, on several occasions they haven't credited my account. Its so frustrating as you keep getting the runaround, all i want is for my account to be charged using my details which haven't changed so I can call home or mobiles that i talk to.
    So please get it sorted!
    Anyone know of another service I can us? I am really p***ed of with skype!

    Daigunn 5/25/10 8:06AM
  • "Customer Service" does not exit.
    Only contact is by email, and even initially locating the address in not clear.

    Responses to complaints appear to be auto generated based on an input phrase parser.

    Do not attempt to purchase anything from Skype.

    Mike M
    Waterloo

    Anonymous 5/20/10 7:09AM
  • yuo are crooks take my money out my acc from some orther crook and now my bank is jerking ME AROUND

    dot happy 5/19/10 8:18PM
  • support@skype.net is no longer active, must go here

    https://support.skype.com/en/support_request?

    they really hid that link...don't spam them or they will probably make it even harder to find!

    Anonymous 5/18/10 12:15PM
  • The worst customer service ever..I will tell the world .No number just the run around.

    nm64804 5/17/10 7:19AM
  • Someone else commented about "a communication company with no customer service number".
    Rather than risk having my post edited by posting the link to another site suffice it to say that Skype just lost a class action law suit which you can read about if you do a search.
    I mention this as a suggestion: maybe another class action will get their attention. Better yet, winning a class action lawsuit may set a precedent that all companies MUST have a customer service phone number.

    John Q. Public 5/16/10 2:08AM
  • Skype sucks! They are a joke! They take money from you and don't turn it off when you ask. They can rot in hell for all I care!

    kcbob49 5/13/10 3:25PM
  • my debit card number was stolen and a charge to skype was made on it and I have had no luck getting in touch with them to see what is going on. My only hope is my bank. Good luck to anyone who is trying to deal with these people because it is not easy!

    Anonymous 5/11/10 10:38AM
  • Due to a screw-up by my credit card company. I owed Skype about 6 dollars. I got online and purched $25 Skype credit which they confirmed (using a different card). Now I get warnings that my Skype is going to be turned off in one day. It seems they would just deduct the 6 dollars from th 25 dollars credit I purchased. There is no means of contacting them to simply talk to a live person. I think it is criminal to do business this way. It is maddening and frustrating. Their website just takes you in circles and wastes time.

    saxman_blue 5/6/10 1:35PM
  • Like all posts i have a problem with Skype. Not being able to address issues with billing is by design. Skype like all business is out to get as much money as they can from you without going to jail.

    We need a more public forum to address these issues. Come to think about it I'm not sure Skype is such a good deal.

    JimMac 5/4/10 10:46AM
  • unable to top up credit have waited +30mins for a response from skype this both friday & saturday. surely an internet based company should be efficient

    Ray Bacon 5/1/10 5:05AM
  • ALL,

    If Skype charges your credit card and you don't agree with it, call your issuing bank immediately (the number on the back of your card). Explain the charge is bogus and you want to dispute it. The bank should either hold the charge or credit you. Skype will then have to answer the dispute and explain it or refund the money.

    Skype charged my card twice for $10 in two weeks and I've never had an account with them. Something is very wrong here. Where did they get my card number?

    Good luck. T.J.

    T.J. 4/28/10 7:48AM
  • You guys stopped charging me automatically at my credit card as you did for years! Now am w/o SKYPE. Darn it you are a ghost communication company without human touch? You send me new passwords that doesn't work. Is my money bad? Are you pushing me up to VONAGAN? Botton line: I am losing money.
    Sam

    sam.de.mattos 4/23/10 7:37AM
  • Planned to use Skype to make long distance calls on an upcoming overseas trip.

    Their website advertises their service as such.

    Purchased unlimited sub for 3 months.

    Received confirmation the sub was activated.

    Sub appears in my account on Skype website.

    Phone says Skype credit not active. Unable to make calls.

    Skype has no contact (for a communications company? WHAT?)

    I contact supposed affiliated support group at

    skypesc@pchome.com.tw

    Mail is returned as undeliverable (dubious)

    Found thread on my problem at

    http://forum.skype.com/topic/489771-doesnt-allow-call-for-unlimited-world-subscription/

    Only solution offered is to buy more credit.

    Buying $15 (minimum) credit on top of $45 is presented as a workaround, WHAT?

    people state it doesn't work after having paid the extra money anyway, affiliated support don't care.

    Saw this thread

    Reported them to paypal. Skype didn't even try to contest my accusation they were fraudulent.

    The whole process was very time consuming. I'm sure their system (or lack of it) is designed to lead to people to give up before they are reimbursed. I bet they make a lot of money this way.

    Avoid them imo

    Anonymous 4/15/10 5:28PM
  • skype is really good i think its the best but when something goes wrong there is no way oh fixing it .......TRUST ME

    anoynomous 4/10/10 11:42AM
  • First, it is INCREDLE that I cannot contact a live person by phone with a communications company, I have never faced this.

    Why did I lose by $10 credit just for being 1 day past your date in your email, only a human can answer this using common sense?
    Your site for buying credit is so ridiculous because I get into a loop of screens, never reaching a buy confirmation!

    Please answer these even if I am amazed that this can happen in a successful comm co.. Maybe I am weird

    AnilFirst, it is INCREDLE that I cannot contact a live person by phone with a communications company, I have never faced this.

    Why did I lose by $10 credit just for being 1 day past your date in your email, only a human can answer this using common sense?
    Your site for buying credit is so ridiculous because I get into a loop of screens, never reaching a buy confirmation!

    Please answer these even if I am amazed that this can happen in a successful comm co.. Maybe I am weird

    Anil

    anil-sakhuja 4/9/10 5:55AM
  • i am trying to get my skype account email address changed, but if i haven't bought anything they cannot help me with this situation, is there anyone that has a way for skype to help

    Anonymous 4/4/10 10:30AM
  • I bought 10 dollars of skype credit, with out permission, skype has charged my card other than the 10 dollars for international calls that i never made, i dont even know anyone overseas. Ther is no customer support so they hae been reported to the FCC and i believe there is a nice fat class action coming down on skype

    kdfire 4/3/10 8:03AM
  • The phrase that I say to people is, "I've been Skyped!" I'd never even heard of Skype until my credit union pulled the plug on someone helping themselves to my money. Seems funny to me that a business involved in ensuring communication for the public worldwide doesn't offer up a toll free number (nation notwithstanding) to dialogue with even their own customers.......of which I've never been one.

    Anonymous 4/2/10 11:23PM
  • I started using skype while I was deployed in Kuwait and Iraq from April/May of 2009 up to January of 2010. Skype kept billing my account even though I had not used it. I finally discovered how to disable (I think) the recurring charges. I checked my bank account today, and they are still debiting my account. There is no way to contact them, and if I cancel my debit card, many of my monthly bills will be negatively affected. Something should be done about Skype. They are billing my account four times monthly. The account section says that they did not bill me in March, but today there are four debits of $10 each in my account. Who can help me, and people like me?

    Anonymous 4/2/10 9:11AM
  • My debit card was just charged $130 from Skype! I don't even use Skype! Someone has stolen my info, and I can't even find a way to contact Skype in order to investigate the charges. Unacceptable.

    angryatskype 3/26/10 9:24AM
  • I have not been able to use my Skype account for 5 days. I am not allowed to buy credit or redeem vouchers that I have alredy paid for at Walmart. I have e-mailed the information they requested 4 times in the last 4 days. All I get is an e-mail response asking for the same information again. My son is in Nigeria and the only cheap way for him to talk to his four children is through Skype. They are going to be disappointed again today when they can't talk to him. This sucks!!!!!!!!!!!!

    tfaulkner4644 3/25/10 1:32PM
  • I haven't used skype in a long time since it always charge me more than what the rate says... Today I tried again calling just for one minute to Canada and talking to an answering machine... the rate seys something around $0.024 / min... and I was charged 6 cents.... WHYYYYYYYYY????

    Anonymous 3/23/10 6:54PM
  • This is embarrassing, there's not a costumer service phone number or someone who can answer why am I been charge 4 times on the same purchase, and the credit doesn't even show on my account!! this is a fraud!!!

    diana.rojas33 3/21/10 8:41AM
  • this sucks and does not accept skype username and password.
    thanks a lot.
    a waste of my time.

    TO SKYPE - dump this support now because there isn't any.

    waldorf81 3/20/10 2:58PM
  • I agree with the others. I have a "credit" with Skype but can't talk to a live person about a refund or what's happening. Just getting jerked around. Is there a way to put out the word on the internet to boycott any financial entanglements with Skype?

    Anonymous2 3/20/10 1:50PM
  • FRAUDE. NO CUSTOMER SERVICE PHONE NO.

    DOUBLE, TRIPLE CHARGES.

    three charges of $10.00 each, no way to get in touch with this company, we should take this fraud to court

    Anonymous 3/18/10 6:03PM
  • I agree with all of you, they are making money from us, so how can we trust on a Company that make froudelent charges and doesn't even post a phone number to deal with the customers, therefore the law suit against them is not a bad idea. We should have legal advise from an attorney.

    Anonymous 3/16/10 5:44PM
  • We had EIGHT (8) fraudulent charges to our bank account on 3/10/10. We don't even have a Skype account - so why would we have any charges??!! Like you said, there seems to be no way to contact Skype (imagine that!) or to get you money back!!

    Anonymous 3/16/10 10:33AM
  • I agree..I had 3 fraudelent charges of (2) $10.00 each & $18.00 from Skype as of 3/14/10. And not able to disbute since they don't have a phone # for their customer support. Should we all go in a law suit against them.

    3/15/10

    Anonymous 3/15/10 11:10AM
  • Someone needs to investigate and shut these people down NOW !!! I had 2 fraudelent charges of $10.00 each from Skype and had never heard of them until now. And a phone company NOT having a customer support phone number?
    DL 3/10/10

    Anonymous 3/10/10 8:34AM
  • FRAUDE. NO CUSTOMER SERVICE PHONE NO.

    DOUBLE, TRIPLE CHARGES.
    NO EXPLANATION
    YOU ARE THUGS

    ART 3/10/10 6:21AM
  • I have had my Skype account hacked, as well
    and am completely underwhelmed by Skype's attitude on this, it is very easy from them to determine when an account has been hacked, and trying to get it fixed, charges reversed, etc
    is just not happening, however Skype has no interest in fixing these issues as they are still making money and have no idea of the concept of customer service. I don't believe that any of this will change until a Class Action Suite is brought against Skype.

    Carol

    Carol 3/6/10 10:21PM
  • i have 12 dollars in my account but every time i try to make a call there is a mesage saying that i dont have enuff cridt .can some one fix this promblem there is no number to call or custmer sevice .

    moreen7557 3/1/10 3:58PM
  • They cancelled my phone number even though I annual subscription that was only one month into the subscription. I have tried everything to contact them to get it corrected. Still waiting to hear from them as I need to have it work to do my job.

    Anonymous 2/24/10 6:56PM
  • This Skype thing is fraudulent. I bought three recharge cards worth US$10 each over 6 weeks ago, and guess what? Upto now the Skype System claims that the recharge cards are non- existent, who do i call for restitution, nobody! I committed all my international telephone budget for the month, and for 6 weeks i haven't been able to talk to my mother, thanks to Skype! I have sent dozens of emails, and not even one response has come through, am done with this damp squib called Skype!

    Gee 2/23/10 7:01AM
  • I had my account blocked for no reason, went through all the procedures to change password and contact skype, no response, finally after sending at least 8 requests for the account to be unblocked I received one email and then 5 days later another which was exactly like the first. I think they have an automated system to which they just put 'names' so that we believe there's actually someone there. I rely on skype computer to phone and this has inconvenienced me - also they took about $40 US from my world account and say they can't give it back!

    anonymous 2/5/10 7:47PM
  • I signed up a year ago as a test. Just to see if I wanted to use it. I forgot about the account. Starting FEB 1 2010 I started getting emails saying that someone other than me was buying 10 euro phone cards. I did my best to contact skype and I guess it worked because when I logged in it says that the account is locked and that that they were fraudulent transactions. Totally rediculus though. Skype is just about impossible to contact. I would never recommend them to anybody. EVER.

    Anonymous 2/3/10 6:31AM
  • I was charged for services which were not credited to my account. Customer service was very slow and very inept at communication with spelling mistakes and bad English.
    I eventually got a refund but Im still waiting for another issue and the more i look , the more I see inaccuracy in charging and accounting procedures. I've been a loyal Skype fan and user for many years but these recent events have me feeling disturbed and lost confidence.

    sebastiandavy 2/2/10 3:47PM
  • This company is just useless at offering support.

    If all else fails their legal office in London is at:

    Legal Department Skype Technologies 2 Stephen Street London, W1T 1AN United Kingdom

    Anonymous 2/1/10 12:28PM
  • My SKYPE account was hacked last night. I noticed my phone ringing around midnight which was very unusual. I checked my account immediately and had calls to unknown numbers in Nigeria. I immediately cancelled auto-recharge thinking that at least these hackers would not be able to make any more calls, however they managed to then change my password and set up auto-recharge again. I woke up this morning to several charges on my bank account for SKYPE credit. My husband thinks SKYPE probably pays people to do this so they can make money, thus they do not have a customer service department with live people and can avoid your claims. NO ONE has contacted me back in regards to my issue but thank goodness I have good protection from my bank.

    amy.battaglia 2/1/10 7:24AM
  • Skype has blocked my account today AFTER I bought more credit for my SkypeOut account. The accepted my payment and charded my credit card. THEN they blocked my account.

    No notification and no explaination.

    When I filed three help desk tickets they responded by asking me to confirm my credit card account settings but of course access to my account settings are also blocked.

    Even though I sent the information they requested the account is still blocked and I have not heard anything back from Skype.

    There is no contact number and no chat line.
    Their execs have no email adress published on the Skype web page.

    Their customer service is worse than you survey indactes and over time this will affect Skype's core business.

    wingssail 1/30/10 7:47PM
  • My account was hacked tonight, I have spent four hours trying to reach someone at skype with no results. I have tried everything, to mail "customer support" and any moderator I could find on the forums. It is five hours now and I have had no reply, the account is probably still not blocked. When I blocked the credit card linked to skype it had been charged with 50$, for refills I did not make. Since Visa, unlike skype care about their customers, I could phone a real person and they immediately blocked the credit card.

    How can Skype run a business without live customer support? It should be illegal.

    Helena 1/30/10 8:51AM
  • I have never signed up for skype, but they are charging my bank account for service that i know is not happening, how did they get my account number? from what i am learning paypal whom i use to pay for purchases from e-bay, monday i will go to the bank and better business bureau here.There is no way to get in touch with them

    jackson5 1/30/10 8:02AM
  • Could not agree more! Our account got hacked into, hence one of our skype account is locked. The other has been locked for days and I can't even get support.

    Zsebi 1/30/10 8:00AM
  • Skype is the unsafest software ever!! I almost never check my credit card statement because I've never believed it could happen to me, identity theft. So, I signed for automatic recharge and ever since that day my credit card had been charged $10 every 3 days!! I just noticed it after I couldnt use the skype anymore because I cancelled my credit card. They had charged $470 to my account already!! I am trying to reach these people by phone so that they become responsible and give me my money back, but there is no customer service # that I can call!!!

    Someone, please help me, I need to get my money back. I cant place a complaint to the credit card bank because I was using my credit card from the country I used to live in, but I moved to the U.S. now and it is very hard to reach my foreign bank.

    Help!!!

    Anonymous 1/29/10 9:18PM
  • I have read everyone's complaints.....same as mine. I have 4 $10 charges...and guess what... I don't even know who the hell these people are! Can't find any contact info. How in the hell does a phone company not have a phone number???? Makes no sense. Anyone reading this...take my advice and DO NOT give credit card info and/or sign up with a company you can't even get in touch with by any means. Not that it matters, sign up or not, they take your money.

    tewo 1/29/10 4:21PM
  • I did not sign up for auto recharge but they have decided to top me up anyway resulting in an overdraft fee. Then you can't get hold of anyone.. Not liking this too much.

    Anonymous 1/29/10 8:34AM
  • Skype is nothing but a hit and run company that's why they don't have a way for customers to contact them. I mean what kind of company avoids their customers?

    Anonymous 1/25/10 6:20PM
  • Interesting...I never gave my debit number to sykpe. Now I have two pending charges for $14.22 each. Somebody gonna get investigated. Dispute department already has your number!

    Anonymous 1/23/10 2:49PM
  • What telephone service doesn't offer a phone number for their own support??

    And it isn't free! There a slew of websites that allow you to make PC-to-PC calls and sharing for free without the hassle of installing software like Skype. The only need for Skype is for long distance and international calls to landlines, which still costs more compared to new startups.

    Customer Support number should be mandatory given the money that they collect off of their users. They are getting away with it because users are too lazy to migrate to competitors! Shame on them and shame on eBay for even cutting costs more when they acquired Skype.

    It is a bad business.
    Nonetheless, you can use Skype's Live Chat page during business hours once you login with your account:
    https://support.skype.com/support_selection#

    Good luck and remember to switch soon! That's gonna lower prices and make them more friendly by providing a customer support number and improved billing.

    Anonymous 1/22/10 12:54AM
  • First they offer a free trial month. You have to give them your account# for the month's subscription with a promise that they will refund it. IT NEVER HAPPENS!!
    First they claim that you had no free trial offer. If you were smart and kept the copy of that e-mail offer they say that you subscribed "manually" (whatever it means)and therefore that free offer does not exist. Then they start charging you next month EUR 8.95 that you had never agreed upon. (Extra foreign exchange fees are suddenly added on your credit card. Then they say that they are very sorry.....
    THEY ARE JUST PLAIN CROOKS. NEVER DEAL WITH THEM!!!!
    I will contact BBB next week.

    Anonymous 1/20/10 11:16PM
  • i have had THREE charges of 10 dollars on my account and i had never even heard of skype. now i got a nice 40 dollar overdraft charge on top of that. this is ridiculous.

    Anonymous 1/20/10 2:30AM
  • I've purchased a yearly unlimited subscription but it keeps dudcting form my skype credits too and there is no way to contact skype to correct the issue. The are cheating me and over billing me and they won't do anything about it.

    Anonymous 1/15/10 9:29AM
  • I ALSO AM BEING CHARGED AND CAN'T FIND ANYONE AT SKYPE THAT WILL ANSWER. THIS IS BULLCR%$!

    Anonymous 1/15/10 7:28AM
  • OMG, after months of searching I was finally able to get through to SKYPE to get my fraudulent charges taken care of. THESE EMAIL ADDRESSES DO WORK!! I recommend you send an email to both of them:

    skypedomains@skype.net

    &

    security@skype.net

    DEEJAYEMM 1/13/10 12:34PM
  • I too got bogus charges!! I don't know a soul that lives overseas but got charged for talking to them!!! I am reporting them to the Better Business Bureau!! They suck! Probably some Nigerian based company screwing us over!

    cbnlee 1/12/10 9:15PM
  • This IS totally ridiculous. I too have been victim to bogus charges to my account bearing the skype.com company name. This kind of customer service (or lack thereof) begs a class action lawsuit or something.

    NWat 1/7/10 7:52PM
  • Your customer service is worse than AOL. I have told many people about skype and they have downloaded it and have been using it for a while. However, when you have a problem and need to talk to someone you are left out in limbo.

    sgtbullett 1/5/10 7:41AM
  • This is really stupid! I have been trying to e-mail them every frickin day for the pass 2 weeks. My husband is in afgan and we are trying to look into purchasing an online phone number. By reading all these comments for one i am happy that i am not losing my mind. On the other hand this situation is totally out of control. I skyped my husband well, while we was in training. Now it is hard to contact him while he is there. Reading all of this makes me sure that i am not putting my credit card information on their site. And about the columbia thing,..... yeah im in Hawaii and they dont show that state as well. I mean, are we part of the United States??? Because although President Bill Clinton wrote an oppology letter that Hawai'i was illegally stolen from the United States I beleive that we are now a part of the United Stated. Of course there is nobody at Skype to talk to.

    Anonymous 1/5/10 2:41AM
  • It is rediculous how skype doesn't have any customer service phone numbers at all. I have been charged on my visa account for services I never authorize yet no one to talk to. The issue is in dispute at my bank. I don't know if it is Skype doing this or some fraudsters going about duping people in the of www.Skype.com internet LU. The company must do something about this issue.

    frabajef 1/1/10 11:02AM
  • I can see how many people or SKYPE users were upset not being able to contact a technician. I too feel very annoyed. Everytime I make a Skype call, immediately after the call, there's a feedback page pop up. I have to give my feedback and click the page away. Anybody knows how to avoid this feedback page from showing up?

    tamiewang 12/29/09 4:09PM
  • THIS SKYPE SUCKS BECAUSE THERE IS NOT A PHONE NUMBER FOR CUSTOMER SUPPORT.
    ALSO THERE IS NO AN INTERNET NUMBER FOR MANY COUNTRYS LIKE COLOMBIA

    nelly-herrera 12/28/09 11:50AM
  • Such a stupid company. It doesn't have any customer service. I was charged more than it claims on every call I have made. You even cannot find any thing like customer service on its website. Instead, the only thing I can find on that website is support. I don't need support. What I want is to tell me why I was charged so much on every call. Skype should give me a reason!

    Anonymous 12/27/09 6:51PM
  • For some reason my credit card has been charged. First of all, I never signed up for anything like this and have no clue where they got my credit card info. I have been trying to email and every email that I send gets sent back to me. I demand to get my money back. How weird is it that you can not get a hold of them. THey are stealing money from people.....

    elva1villanueva 12/23/09 9:28AM
  • Its just ridiculous they keep charging even if i dont use my account anymore.There have to be something to prevent this!!!!!!!!!!!!!!

    Anonymous 12/15/09 4:20PM
  • totally sucks, no phone support!!!! How ironic!!! not even a chat online support

    Anonymous 12/10/09 8:24AM
  • recieved latest E-Mail & wasn't much help. mabe here in USA , the FCC could help as they are a regulartory agency policing communications in USA .The account Thomas1 Tomas2 ,Thomas.Offer,ect. are all in 1.the reason for names is couldn't& & wasn't responding.All I require is mycredit & subscription be restored.My bank & VISA are another option. A customer svc tel# is simplist &inteligent way tosolve problem.










    .A c

    thomas.offer 12/8/09 10:29AM
  • skype customer service sucks. never seen the one worst than skype, no contact phone at all. WTF

    spi1863 12/7/09 1:42PM
  • I also have 2 random charges on my account, never used skype in my life. I disputed it with my bank. I like how these jokers don't have a phone number.

    Anonymous 12/3/09 10:41AM
  • I've been fighting charges from them for 3 months - I never heard of them before my account was charged. Has anyone been successful in tracking them down??

    scarlet 12/2/09 2:03PM
  • They are really difficult to reach.
    - there is on link on their application (none that I found)
    - I searched on their web site, almost hidden there is a page to contact them, I authenticated with my account info, clicked on email support and received an error: "An error occurred. The application is not available at the moment, please try again later"

    I'll try the email provided in this web site.

    mm 12/2/09 11:09AM
  • What can you say about a phone company that doesn't have a phone?

    Followed by an impossible to read validation code.

    lriera23 11/30/09 8:57AM
  • Interesting. I, too, just had a charge show up in my PayPal account, even though I don't have an account with Skype. Which I find exceptionally interesting as I'm now reading that Ebay, which owns PayPal, just bought Skype.

    A2JC4life 11/27/09 4:13PM
  • I had 2 charges on my paypal account this morning. Who are these people?? I am fighting the charge with paypal. Is there not a freaking phone number for these people??

    Anonymous 11/24/09 1:07PM
  • I too received 3 unsolicited charges to my online checking account this morning. I had no idea who Skype was. Called the bank. They suggested we file an investigation tomorrow if I cannot find a telephone number to speak to someone. As we all know that's an impossibility, I will follow some the suggestions posted here.
    Thank you and good luck to all of us.

    Anonymous 11/24/09 12:20PM
  • After a lot of research i've just found

    https://support.skype.com/support_request

    ITS AN ABSURD THAT A COMPANY THAT SIZE DON'T HAVE A CUSTOMER SERVICE DEPARTMENT. THEY JUST WANT TO MAKE DIFFICULT FOR PEOPLE TO COMPLAIN SO THEY CAN RIP PEOPLE OFF!!!

    USE THEM JUST FOR THE FREE CALLS.. DON'T SIGN UP FOR ANY SKYPE CREDIT!!

    Anonymous 11/22/09 5:45AM
  • They are the WORST company for customer support.!! i need to SPEAK to a live person regarding tons of issues but theres no way to reach them..!!!
    if anyone knows a way to contact them through phone or something besides email, please let me know!!

    Anonymous 11/21/09 4:05PM
  • Skype have managed to let someone into my account and use all my funds and identity. Have complained over ten times now and initially started sending patronising emails back about my problems with my security - when it was there poor secure portal that's to blame.

    They have now stopped responding at all my emails and are ignoring my requests for there lawyers address or a refund.

    Being as there is no proper customer support and or email system (no paper trail - clever eh!) I can't take matters any further without legal action....and who do I sue??

    Absolutely awful handling of customers of what would otherwise be an excellent service ....has this company got relations with Ryanair?

    colilipp 11/20/09 8:48AM
  • Skype has indeed paid back the $16 which disappeared - it is showing on my online account. No concrete reply yet to my questions about my also disappeared $3, but I have patience. My credit card people also refunded the same amount so I have contacted them and they will (unfortunately) reverse their refund. So if you Australians have trouble with Skype, contact our telecommunications ombudsman on the 1800... number in my other post on this site. Lee.

    Lee 11/19/09 6:44PM
  • I have had an email from Skype, apologising for the disappearance of my $16 credit several months ago and a promise to refund it. That's great and I appreciate it but today another $3 disappeared. No idea why as I haven't even got a phone set connected to enable me to use Skype. I haven't had one for weeks. The Australian Telecommunications Ombudsman is REALLY helpful. Freecall 1800 630 614 Lee

    Lee 11/13/09 11:07PM
  • This happened to a friend of mine: her checking account was charged by Skype and she had never heard of Skype before. She tried to find information on how to contact them - nothing.

    I recommend that you guys contact the Internet Crime Complaint Center http://www.ic3.gov/default.aspx

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C),
    and the Bureau of Justice Assistance
    (BJA).

    Anonymous 11/12/09 10:06PM
  • Following a complaint which I lodged with my credit card company, I was refunded the amount which Skype "disappeared " from my Skype account. This seems to be the only way in which you can make an impression on this dreadful company. Lee

    Lee 11/9/09 9:40PM
  • Screen Door on a Submarine.
    No, Its like teats on a bull.
    Good to look at but not effective.

    Anonymous 11/9/09 2:58PM
  • Attempting to get assistance from skype is like a screen door on a submarine....useless.

    They have no customer support!!

    Anonymous 11/6/09 5:01PM
  • Skype customer service is pathetic. I have attempted to update my account and actually have been trying to give them money in advance, and cannot seem to get through to them. Numerous emails and no response...ridiculous. I am moving to Yahoo Phone Out and Google Voice...

    Skype Sucks 11/6/09 4:02PM
  • I cannot resolve a call quality issue with the "canned" support. Skype is the only internet service provider I've ever come across that will not engage with their customers...it is totally frustrating and I'm seeking an alternative. Any recommendations??

    tom.zbaren 11/4/09 6:45PM
  • Yeah this is crap. I had 6 charges from them totaling like $40 and I have never even heard of this company! I too was unable to get any contact info for them to dispute the charges. My bank has told me I need to file a police report and then they will refund the charges. I would suggest everyone doing this as well as contacting the BBB. Definetely don't just let the charges go no matter how little they are!

    Anonymous 10/29/09 10:09AM
  • I understand this is a world of computers, however, if your company is being used as part of fraud wouldn't it be logical to have a customer service number??

    Anonymous 10/29/09 10:01AM
  • Skype just put a charge on my credit card after I cancelled the account 3 months ago. I had to block Skype charges through the credit card because I cannot get anyone at Skype to respond to me by e-mail. As we all know, there is no Skype customer service.

    nomoreskype 10/27/09 8:07AM
  • I guess I have joined the club!! I continue to get $16 charges on my account on a daily basis. 6 of them now. I have emailed and have not gotten a response. No customer service number.
    I went to the BBB and the number they have is for Nokia. I asked specifically and they have no affiliation with Skype. I am still trying.
    If I find something, I will pass it on.

    Anonymous 10/27/09 5:56AM
  • What a great scam. Get someones info, charge the card, cannot be contacted so the cc company's insurance has to pay the bank back...

    wtfskype 10/26/09 11:54AM
  • Had a charge on my cc for $18.00. Never even went to the site? No number for support. What a joke of a company. How can you run a company and have no one to talk to?????? Thief's ....
    emailed them no reply back.

    wtfskype 10/26/09 11:51AM
  • THIS IS THE WHO IS INFO, I HAVE BEEN BLASTING THEM WITH EMAILS.......


    Registrant:
    Skype Technologies S.A.

    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg

    Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
    Domain Name: SKYPE.COM
    Created on: 23-Apr-03
    Expires on: 23-Apr-14
    Last Updated on: 26-Jan-09

    Administrative Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Technical Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Domain servers in listed order:
    NS1.SKYPE.NET
    NS2.SKYPE.NET
    NS3.SKYPE.NET
    NS5.SKYPE.NET

    wtfskype 10/24/09 2:58PM
  • Customer service sucks. Period. I paid for credits, they show up in my window, but when I make a call it tells me I have none. This is obviously a problem many people have, but it's not one they've made any attempt to fix, and there is no way to reach anybody.

    tvieperen 10/24/09 10:12AM
  • Further to my just published comment about the awfulness of Skype help, I suggest that Aussies with a problem with this company contact the Telecommunications Ombudsman in Australia. The toll free number is 1800 062 058. I have lodged a written complaint - the appropriate form for you to fill in and fax or "snail mail" is on the Ombudsman's site. Just Google "Telecommunications Ombudsman". Good luck. No result if you don't try. Lee.

    Lee 10/15/09 11:00PM
  • I recently paid to upgrade my Skype credit by $16. That plus my original small balance appeared as being useable credit but then the $16 disappeared and left me with the original small balance available. I have emailed Skype on numerous ocassions but they have made no reply. Their on line "Help" refuses to recognise my password altho' I can use that password to make calls. I lodged a complaint with the Australian Telecommunications ombudsman a day ago and suggest that all Aussies do the same. The ombudsman actually gave me a phone number to contact Skype which I did but despite their promise to look into my complaint, they have not done so. That was three weeks ago.

    Lee 10/15/09 10:43PM
  • On the assumption that Skype is a reputable company tried to purchase skype credit on line. Followed the instructions step by step and provided details of my credit card. On completion of what was supposed to be a "safe transaction" through skype i was back to first page without confirmation of the purchased credit. When i tried to call a landline the note stating that I have to buy sky credit yet again appeared on the screen. Tried to contact help line. I was told i had to pay £14.50 for an expert to solve the problem & was asked to give details of my credit card on the phone.This is totally unacceptable and does not ensure any safe transaction. Consequently contacted my bank and cancelled my credit card in order to prevent further flaws through such transaction. I already tried to send this message to a skype website but received no reply. I hope on this occasion someone take on the responsibility to explain this situation.

    Anonymous 10/13/09 5:08PM
  • NO CUSTOMER SERVICE NUMBER!!!!
    WONT POST CREDIT TO SKYPE PROGRAM EVEN THOGH I CAN MAKE CALLS, OTHER ITEMS I CANNOT DO BECAUSE IT SAYS I HAVE NO CREDIT, CREDIT ONLY SHOWS IN MY ACCOUNT WINDOW NOT IN MY SKYPE.
    SO SKYPE FEATURES THAT REQUIRE A CREDIT DO NOT WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Mad Skype Disease 10/9/09 12:01PM
  • I have been charged for this service and i never subscribed to it this is called fraued

    Anonymous 10/7/09 11:55AM
  • I agree, Skype customer service is non-existent. I tried several months ago to apply my Skype Credit to pay my monthly subscription. It didn't work. I contacted Skype customer service and no response.
    I tried again today to pay my monthly subscription with Skype Credit. The Skype help tells me that it is possible to pay using Skype credit, but when you try to do it, you can't.

    The email contact screen is so difficult to find that you need to plan a whole 1/2 hour in time to find it. Then when you do email them, you get no response. I'm beginning to think Skype is not worth the hassles.

    danegolf 10/1/09 11:10AM
  • I received a very cryptic 'auto' message from Skype advising my subscription had been cancelled due to my credit card being expired. For the record, the card listed doesn't expire until the end of 2010. For well over an hour I attempted to locate any 'contact us' type of vehicle to bring this to Skype's attention. I finally gave up on their systems screen - which has no provision for anything other that FAQ type activity. I Googled Skype customer service and found this page. I then called EBAY 2x. While the young girls confirmed that Ebay did in fact purchase Skype, they are at a 'call center' which can only provide updates, and none are available. I tried "support@skype.net" on my own "COX" email address - I then received another auto response telling me to click on...you guessed it - "support@skype.net" again. I then clicked on the same link demonstrated on this SKYPE venue and it opened what appears to be a MS Outlook page that has 'support@skype.net' already in the address field. However, this page has no "SEND" button. So, bottom line is that Skype's customer service auto system is configured into a loop arrangement that goes nowhere, there is no customer service available at either Skype or EBay, and lots of folks are hopping mad at the moment. Good luck EBay - I submit you have a problem. Just a thought. Knightsix

    Knight_six 9/30/09 9:58PM
  • CUSTOMER SERVICE SUCK!!!!!!!!!!!!!!
    GET SOME CUSTOMER SERVICE GET A PHONE NUMBER FROM "SKYPE" AND QUITE OVER CHARGING MY ACCOUNT!
    I'm trying to get help on your "submit a support reques" online but it will not send it to you says " E mail could not be sent." very nice system.
    Oh it's all coming together now you are part of EBAY the web site with NO Customer Service....
    Please be better then Ebay.
    THANK YOU

    skypesucks 9/28/09 10:52AM
  • I had same problem. I have registered and have given credit card information, it seems they dont have facility to delete the credit card details. I didnot enable auto-recharge, but they are doing it automatically. It has a great name but the real thing is its very bad site, taking the money automatically. such a bad bad bad bad experience with skype. People plz be aware of this site. Its a worst site I have ever seen in US.

    Be aware People

    Keerthi 9/25/09 12:32PM
  • I wish I had researched Skype prior to setting up their service...or should I say lack of service.

    I purchased a Skype line 5 days ago including unlimited international calling. I have thus far been unable to make even 1 international call, as none of them will go through.

    I am able to make North American calls - unfortunately that was not my objective.

    Repeated (daily) emails to Skype support and not one reply. Now I see why this company is not a major player.

    Interface is buggy - phone service doesnt work, and zero customer service. If you are considering using this for business use....DON'T! Get a real service and pay a few dollars more.

    Brolin 9/25/09 11:53AM
  • On the positive side, when I amke a call it goes through quickly and the audio has been excellent. On the CON side, as with everyone else I get no real service from CS. I used plastic to pay a little at a time to see how it would go. Right in the middle of important stuff, I'm told I reached my $30/Mo limit. I can't increase it till I been with them 3 Mo and they see if I'm a good guy or not! Ridiculous business model.
    I will drop them for something real.

    rmmanns 9/25/09 3:46AM
  • I have just discovered that my credit card is being charged regularly for £11.50, at weekly intervals. First payment went out on 24 July 09.

    I have only made a one off payment to Skype with my card and had not authorised any further payments. Neither have I received any services that can justify the payments.

    I want you to stop immediately this payments and to reimburse me for the money that you have taken from my account.

    I have been unable to access your customer services or complaints department, hence I am using this method to inform you on this matter.

    Please contact me asap on

    Charmuga 9/19/09 3:26AM
  • THERE IS NO CUSTOMER SERVICE TO THIS COMPANY!!!
    PEOPLE PAY FOR SERVICE, HAVE PROBLEM THEN YOU GET TO PLAY SEEK AND FIND (TRY TO) ANSWER YOURSELF, THERE ARE NO LIVE PEOPLE TO RESOLVE ISSUES!!I PAID FOR ONLINE NUMBER THEN THIS COMPANY RESTRICTS ME FROM BUYING CREDIT, SO NOW THEY HAVE MY MONEY AND I HAVE ONLINE PHONE NUMBER NOT USABLE. FRIENDS TOLD MY GET ANOTHER ACCOUNT, CONVENT FOR SKYPE THEY GET MONEY, FREEZE MY ACCOUNT AND THEN I OPEN ANOTHER--WHEN #ELL FREEZES OVER!! THIS IS A POOR RAN NOT USER FRIENDLY SITE!!! AND A SCAM

    BRANDON14092 9/17/09 6:19AM
  • i have never heard of this stupid thing and i got charged 6 times in 12 days and i dont have anything with this company or whatever it is??? i cant find a number for anything, i believe this is nothing but a big scam! i cant do anything about it on my credit card because they cant find any contact info on them either! BS! any help would be great.

    paperboy 9/14/09 1:59PM
  • Absolutely useless. I requested a refund of unused Skype Credit, in line with their T&Cs, but nothing appeared in my credit card account. After a further reminder to them, the original transaction has now been marked as 'fraudulent' and I still do not have my money back AVOID AVOID AVOID

    Anonymous 9/9/09 1:19AM
  • I ordered a headset from you all on august 15 and was told I would recieve it within 20 days.I have recieved nothing and I am very upset.The charge was added to my visa allready and I want answers.Please contact me with a phone number or someway to find out what is going on.
    Order Confirmation #talk-na-4100013584 (placed on August 15, 2009)
    Thank you Irene Ramirez

    ireneramirez80 9/8/09 10:27AM
  • I am trying to contact the customer service but i could not find any phone # or email id to contact them.I have never experienced this with any products.
    I have purchased unlimited world.when i try to make a call to India,i get the message saying "Not enough skype credit" though my purchase history status says "Delivered" for $12.95.

    sabitha 9/2/09 9:55PM
  • today august 28 I tried to call a number in argentina. No connection..I tried 4 times. 21 seconds, 20 seconds, 20seconds and 20 seconds.
    No luck nevertheless the system took 24 cent out of my account.

    latulipe 8/28/09 5:33PM
  • My Visa acct was charged without my authorizing it. There is no customer service to contact. There is no option to cancel my account.

    lfskype51 8/24/09 7:51PM
  • Skype has a terrible option of auto enabling paypal to make payments on my behalf for my monthly plan. I had sent them a mail asking for direction on how to disable them, though I got a reply fairly quick, I really wish I could have spoken to a person and got this done much more quicker and worry free.
    The last time I looked, they don't even have a customer service number!

    kali 8/5/09 2:31PM
  • no customer service. but will charge for no service.
    contact the BBB file a complaint. then contact me we can set up a suit. sue skype and Ebay
    oh and answers site charges you for every answer... another rip off

    Trav_ninetails 8/4/09 10:03AM
  • I called 6 times and all of them it was impossible to make sense of the communication. I was charged for all the calls and in addition when I went for help I was charged for that TOO.

    Is there anybody that can take responsibility for this??

    elisatacher 8/3/09 6:55AM
  • What kinda of junk are they selling..... Where is the cust service number for them??? THIS IS A JOKE> SKYPE time to pull the plug. Its on the line of being a scam.

    Anonymous 7/30/09 6:59AM
  • I received a charge on my account and need to cancel, but I cant find a number or any way to cancel my account. Can anyone help me??

    tbccafe 7/21/09 9:59AM
  • disgusting to see no phone number for SKype. I have been trying to log on for weeks. Can't log into the darn service.

    moinansari 7/20/09 7:48AM
  • Skype's customer service is bs

    Anonymous 6/24/09 8:40AM
  • Skype is okay for making casual outbound phone calls via international landline.
    However, DON'T EVEN THINK ABOUT USING SKYPE FOR BUSINESS PURPOSES. For a company with almost a billion dollar turnover, they are a disgrace - eworse than a telco. The customer service staff are fine for emailing you "we're sorry" platitudes, but won't fix problems caused by Skype e.g. cutting your account off for no reason, (their bad systems).
    My tales of being messed around by these morons are long and boring and go on for ever, suffice to say, don't use or publish a SkypeIn and definitely don't pay for anything in advance if you can't help it - including DON'T USE AUTO RECHARGE.

    optimist92169 6/19/09 5:34PM
  • This is absurd. How come skype does not have a listed customer phone number. I will stop using them until they provide one to consumers.

    olamnari 6/19/09 2:56PM
  • Skype is unsafe people. Be aware!!! I have never used or logged in to Skype over the past 3 years. Just recently, my Paypal account showed a charge of more than $100 from Skype for international calling to several countries especially to Africa and the Middle East. I try to email Skype to delete my account immediately but got no response back. Skype is not safe...be ware.

    Anonymous 6/16/09 5:35PM
  • I was charged without my consent for a 2nd period of an annaul plan, 148 dollars.
    The day after that, I bought a smaller plan, so that former one was cancelled. It only lasted 1 day!!!!
    This is really painful.
    I bought a second annual plan not knowing about the first one...

    davidrojaselbirt 6/13/09 4:58PM
  • i am very unhappy with skype all companies are fraud whom to belive i ve paid my bill since 5th may 09 and still they r telling me no bill received even then i sent my proof of bank then they worte me that they need again proof of bank with details altough whole details are on this proof i am angry because i cant call and i ve to pay for caling every cent know just cause of SKYPE!!!!

    samiramuskan 6/12/09 6:45AM
  • Someone needs to list a customer service number on this company I am not a customer have never been but have MANY withdrawls from my acct to SKYPE would someone please act on this complaint immediatly!!!

    Anonymous 6/8/09 4:57AM
  • Skype are theives. I had more than $11 in my account. I received an email telling me that I have make a call or I will lose it. I received the email on Jun 2nd. The email stated that the funds will be removed from my account by the 6th of June. The account was aready showing 0 on the 2nd when I checked. I tried to contact them but I got no respoonse from their online support request.
    There made sure you cannot call them. I even tried to call ebay with no luck.

    Anonymous 6/4/09 8:08AM
  • I have tried to email skype support several times with no response whatsoever.

    They forced me to upgrade my skype and the new version does not allow you to enter extensions or numbers from the keypad.

    Skype does work however if you have a problem, you have a 0 chance of finding or getting any email or phone support.

    I will geve them a -100 for support.

    larry495 5/28/09 2:31PM
  • WORST customer service EVER. NO wonder Ebay is trying to get rid of them.

    Anonymous 5/13/09 5:10AM
  • I live in Quebec-Canada.
    I purchased a USA number and they never connected it.
    I lost 20$
    I sent emails but they keep on sending me automated message on how i can fix it by resetting some skype feature from within the Skype software?? But the real problem is just that the line is not even connected at the phone company!

    They buy themself time by not responding so it's harder for the client to get the money back from the credit card company.

    EVERYONE should do someting at least to inform people that SKYPE rips people off!

    There is a TV show Called J.E. here in Quebec; i will call them. And report the incident to the better business bureau of Canada and Quebec.

    Skype sucks!

    ethernety 5/12/09 8:21AM
  • BEWARE! I am a new customer with Skype. Suddenly, it seems Skype is ripping me off. I deposited an amount into my skype account, now their software keeps changing my account type so that it is using up my deposit even though I selected USA/Canada Unlimited. This is the 2nd time I've had this happen in the past month, even though I contacted skype support. They offered no credit! Skype does not care enough about customers to offer any kind of support phone number yet they are a phone company.
    Skype wants your money and wants you to shut up and deal with any problems on your own, or just go to Hell if you don't like their lack of support.
    If I were you, I would never use Skype Do you want to deposit funds and then have skype suck your account dry and claim its due to software? Then, you get no credit for their "mistake"?

    Once my account runs dry, I am dumping skype.

    Skype SUCKS! 5/4/09 1:04AM
  • I am so mad at this skype crew. no phone number to call and talk with someone.
    I have purchased credits on my page and anytime i try to call they say account blocked and i cannot get any answers why. They are really making me mad getting me off the edge.

    NO ANSWERS

    Howardmanns 5/2/09 1:01PM
  • The customer support is by far the worst I have encountered in a decade or so. The wait time was some twenty minutes in my case and then I had to struggle with some lady with an awful barely understandable accent, who was totally clueless anyway, too clueless to help me. I hope that some other company will provide a similar service to Skype. They will get my business in a heart beat.

    MH866 4/24/09 10:21AM
  • I bought a year's Unlimited World subscription (am I stupid?) and meanwhile the Miami Skype to Go Access Number has been disconnected! I have tried to contact Skype customer support by sending many e-mails and using the website's help page, but have received NO reply. How unprofessional can they be????

    Anonymous 4/14/09 7:21AM
  • Skype is the most unprofessional company I have ever seen. Did not respond to e-mails for technical assistance so I sent one to their customer service suggesting that they should be more responsive. Instead of answering my technical issue all they said was sorry for the inconvenience. How does that help. So they were sorry...They should at least have answered the question. It is now two days later and no response. Pathetic.

    v 4/2/09 5:14PM
  • Yikes, I just read everyone else's comments and I guess I'm out of luck. Skype blocked my Skypeout. It took two weeks for someone to get back to my numerous emails asking why my account was blocked. They said they needed to validate my credit card. I gave them the info they requested (not the whole number) and have not heard back since, I'm still blocked. I moved to Costa Rica a month ago and was counting on taking care of business and staying in touch with family and friends through Skype. Hugely disappointing that they are so disorganized.

    Anonymous 4/1/09 2:27PM
  • How can a company charge for services and not have a live customer service representative to assist customers?

    I have downloaded Skype, pain my subscription and have lousy call reception.
    The person that I am calling says that my voice keeps breaking up. I have read the
    help info and am not able to solve or correct the problem

    Would a savy Skype user be willing to help
    solve this problem?

    rawdairyqueen 4/1/09 11:34AM
  • This company is now operating like a scam organization. There is money involved in purchasing time and no live person to correct mistakes. I will not use them any more.

    laxconnie 2/26/09 3:36PM
  • this is the worst company to dealt with there is no way to speak with anyone from the company

    Anonymous 2/23/09 10:20AM
  • skype sucks! how can they not offer live custoemr support? their "help" section does not even help you. skype even charges for phone calls made to countries included in the "unlimited world plan"! and then there's noneone i could reach to fix this problem? im just going to cancel my account

    madelyn55 2/21/09 8:53AM
  • If your account is blocked for some reason, good luck getting Skype to fix it! I have a positive balance of $8.62 US, but can't use it to Skype Out. No way to call them, and I get nothing but automated emails and zero results.

    Carl 2/18/09 10:05AM
  • can someone please tell me how to write my skype name correctly in order to get a token to log into my acct. i am so sick of the poor customer service of this website i hv typed in my skpye name, but it kept telling me it is wrong. what do i do?

    Anonymous 10/21/08 5:23AM
  • Still more of this Corporate BS.
    They've completely removed the word service
    from their product.

    I can't locate my credits----$19.??
    I can't get calls into skype.
    All I get is a busy signal.
    AGREE WITH WHAT, I AM CERTAINLY GETTING ANY
    HELP?

    Anonymous 9/25/08 10:29AM
  • Submit your comment >>
  • Personally I have always found Skype service very good. Questions answered withn specified time quotes. I think it's wonderful. I would assume for disabled or the housebound, tremendous. Had an issue with icoming video signal from Cyprus recently, but in 5 years, that's all.

    Cheers Skype. It's gr8.
    TB. Doncaster

    bailey210 12/14/11 1:05AM
  • Every time my computer starts I see the following message on the screen^
    'Skype extras manager
    Ïîäòâåðæäåíèå (confirmation)
    Unexpected response from server received
    Do you want to send a problem report to customer service?'
    I don't know what it means because I have no problems with Skype f don't want to send any reports. Please help me to get rid of these messages.
    Thank you. Nina

    anina707 5/30/11 6:39AM
  • I just want to say thank you to your company. Because of you, I can talk to my son who is in the military, and see him. God Bless you all! So many families are separated right now and you have made it possible to stay connected with loved ones. I can never thank you enough for your service.

    lsuej1954 3/27/11 4:33PM
  • Thank you skype. Our son and family live in Japan,Due to the earthquake we were very concerned w/their safety. We were able to skype with them just after the event and were sucessfull w/great connection both verbal and video. Our fears were forgotten. Thank you again for such a wonderful product. Bob&Debbie Oliver

    Anonymous 3/11/11 7:17AM
  • I've had Skype for a year. I do use the service and like it. I also have the "Skype To Go Number" and a few other options, but as mentioned by others, can't find any help that pertains to particular technical questions. That is Skype's main downfall, lack of support. I will most likely continue my subscription with them when it comes time to renew. I have friends that use Skype with little complaints from them.

    Anonymous 2/6/11 11:02AM
  • For the past week I have been trying to make a video call where the called person is able to view our video. It does not wrok with Skype. I have tried downloading software from Logitech and Skype as well as reloading the Logitech CD software, to NO AVAIL.

    I'M AT THE END OF THE ROAD WITH SKYPE AND CANNOT GET THIS ISSUE RESOLVED.

    Anonymous 1/18/11 8:53AM
  • My bank acct. just got whacked with two charges for close to $160.00 with "WWW.SKYPE.COM INTERNET LU" as the reference name. Skype looked it up on their end (had to Email and the got back to me in five minutes) and they confirmed that it was someone else using my card to make international calls. They were actually very helpful; explaining how to dispute the charges at my bank and get the money back. It's going to take a week or two, but they've already flagged my card info to try and catch the person and expedite the return when the bank contacts them.

    spamlad 11/5/10 12:05PM
  • My experience with Skype has been very positive for the last several years. They have always answered my inquiries in a timely fashion and provided the assistance I have needed.

    A phone number would be nice but suppose they have chosen to put their resources into providing a better product.

    dvbeav 11/2/10 8:48AM
  • I find that Skype is everything it says it is and more. Connections are fantastic. Prices are great and billing is always accurate. Out of hundreds and hundreds of calls I have had only one or two bad connections.

    Dave 4/9/10 6:47PM
  • I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.

    JEEJ 1/26/10 9:28PM
  • After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.

    gerrya4 9/1/09 8:10AM
  • Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to me

    jaredt112 8/5/09 6:38PM


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