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Skype

Customer Service Ratings and Comments

Skype is ranked #205 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.30 out of a possible 200. This score rates Skype customer service and customer support as Terrible.

NEGATIVE Comments

108 Negative Comments out of 111 Total Comments is 97.30%.

POSITIVE Comments

3 Positive Comments out of 111 Total Comments is 2.70%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • I had my account blocked for no reason, went through all the procedures to change password and contact skype, no response, finally after sending at least 8 requests for the account to be unblocked I received one email and then 5 days later another which was exactly like the first. I think they have an automated system to which they just put 'names' so that we believe there's actually someone there. I rely on skype computer to phone and this has inconvenienced me - also they took about $40 US from my world account and say they can't give it back!

    anonymous 2/5/10 7:47PM

  • I signed up a year ago as a test. Just to see if I wanted to use it. I forgot about the account. Starting FEB 1 2010 I started getting emails saying that someone other than me was buying 10 euro phone cards. I did my best to contact skype and I guess it worked because when I logged in it says that the account is locked and that that they were fraudulent transactions. Totally rediculus though. Skype is just about impossible to contact. I would never recommend them to anybody. EVER.

    Anonymous 2/3/10 6:31AM

  • I was charged for services which were not credited to my account. Customer service was very slow and very inept at communication with spelling mistakes and bad English.
    I eventually got a refund but Im still waiting for another issue and the more i look , the more I see inaccuracy in charging and accounting procedures. I've been a loyal Skype fan and user for many years but these recent events have me feeling disturbed and lost confidence.

    sebastiandavy 2/2/10 3:47PM

  • This company is just useless at offering support.

    If all else fails their legal office in London is at:

    Legal Department Skype Technologies 2 Stephen Street London, W1T 1AN United Kingdom

    Anonymous 2/1/10 12:28PM

  • My SKYPE account was hacked last night. I noticed my phone ringing around midnight which was very unusual. I checked my account immediately and had calls to unknown numbers in Nigeria. I immediately cancelled auto-recharge thinking that at least these hackers would not be able to make any more calls, however they managed to then change my password and set up auto-recharge again. I woke up this morning to several charges on my bank account for SKYPE credit. My husband thinks SKYPE probably pays people to do this so they can make money, thus they do not have a customer service department with live people and can avoid your claims. NO ONE has contacted me back in regards to my issue but thank goodness I have good protection from my bank.

    amy.battaglia 2/1/10 7:24AM

  • Skype has blocked my account today AFTER I bought more credit for my SkypeOut account. The accepted my payment and charded my credit card. THEN they blocked my account.

    No notification and no explaination.

    When I filed three help desk tickets they responded by asking me to confirm my credit card account settings but of course access to my account settings are also blocked.

    Even though I sent the information they requested the account is still blocked and I have not heard anything back from Skype.

    There is no contact number and no chat line.
    Their execs have no email adress published on the Skype web page.

    Their customer service is worse than you survey indactes and over time this will affect Skype's core business.

    wingssail 1/30/10 7:47PM

  • My account was hacked tonight, I have spent four hours trying to reach someone at skype with no results. I have tried everything, to mail "customer support" and any moderator I could find on the forums. It is five hours now and I have had no reply, the account is probably still not blocked. When I blocked the credit card linked to skype it had been charged with 50$, for refills I did not make. Since Visa, unlike skype care about their customers, I could phone a real person and they immediately blocked the credit card.

    How can Skype run a business without live customer support? It should be illegal.

    Helena 1/30/10 8:51AM

  • I have never signed up for skype, but they are charging my bank account for service that i know is not happening, how did they get my account number? from what i am learning paypal whom i use to pay for purchases from e-bay, monday i will go to the bank and better business bureau here.There is no way to get in touch with them

    jackson5 1/30/10 8:02AM

  • Could not agree more! Our account got hacked into, hence one of our skype account is locked. The other has been locked for days and I can't even get support.

    Zsebi 1/30/10 8:00AM

  • Skype is the unsafest software ever!! I almost never check my credit card statement because I've never believed it could happen to me, identity theft. So, I signed for automatic recharge and ever since that day my credit card had been charged $10 every 3 days!! I just noticed it after I couldnt use the skype anymore because I cancelled my credit card. They had charged $470 to my account already!! I am trying to reach these people by phone so that they become responsible and give me my money back, but there is no customer service # that I can call!!!

    Someone, please help me, I need to get my money back. I cant place a complaint to the credit card bank because I was using my credit card from the country I used to live in, but I moved to the U.S. now and it is very hard to reach my foreign bank.

    Help!!!

    Anonymous 1/29/10 9:18PM

  • I have read everyone's complaints.....same as mine. I have 4 $10 charges...and guess what... I don't even know who the hell these people are! Can't find any contact info. How in the hell does a phone company not have a phone number???? Makes no sense. Anyone reading this...take my advice and DO NOT give credit card info and/or sign up with a company you can't even get in touch with by any means. Not that it matters, sign up or not, they take your money.

    tewo 1/29/10 4:21PM

  • I did not sign up for auto recharge but they have decided to top me up anyway resulting in an overdraft fee. Then you can't get hold of anyone.. Not liking this too much.

    Anonymous 1/29/10 8:34AM

  • Skype is nothing but a hit and run company that's why they don't have a way for customers to contact them. I mean what kind of company avoids their customers?

    Anonymous 1/25/10 6:20PM

  • Interesting...I never gave my debit number to sykpe. Now I have two pending charges for $14.22 each. Somebody gonna get investigated. Dispute department already has your number!

    Anonymous 1/23/10 2:49PM

  • What telephone service doesn't offer a phone number for their own support??

    And it isn't free! There a slew of websites that allow you to make PC-to-PC calls and sharing for free without the hassle of installing software like Skype. The only need for Skype is for long distance and international calls to landlines, which still costs more compared to new startups.

    Customer Support number should be mandatory given the money that they collect off of their users. They are getting away with it because users are too lazy to migrate to competitors! Shame on them and shame on eBay for even cutting costs more when they acquired Skype.

    It is a bad business.
    Nonetheless, you can use Skype's Live Chat page during business hours once you login with your account:
    https://support.skype.com/support_selection#

    Good luck and remember to switch soon! That's gonna lower prices and make them more friendly by providing a customer support number and improved billing.

    Anonymous 1/22/10 12:54AM

  • First they offer a free trial month. You have to give them your account# for the month's subscription with a promise that they will refund it. IT NEVER HAPPENS!!
    First they claim that you had no free trial offer. If you were smart and kept the copy of that e-mail offer they say that you subscribed "manually" (whatever it means)and therefore that free offer does not exist. Then they start charging you next month EUR 8.95 that you had never agreed upon. (Extra foreign exchange fees are suddenly added on your credit card. Then they say that they are very sorry.....
    THEY ARE JUST PLAIN CROOKS. NEVER DEAL WITH THEM!!!!
    I will contact BBB next week.

    Anonymous 1/20/10 11:16PM

  • i have had THREE charges of 10 dollars on my account and i had never even heard of skype. now i got a nice 40 dollar overdraft charge on top of that. this is ridiculous.

    Anonymous 1/20/10 2:30AM

  • I've purchased a yearly unlimited subscription but it keeps dudcting form my skype credits too and there is no way to contact skype to correct the issue. The are cheating me and over billing me and they won't do anything about it.

    Anonymous 1/15/10 9:29AM

  • I ALSO AM BEING CHARGED AND CAN'T FIND ANYONE AT SKYPE THAT WILL ANSWER. THIS IS BULLCR%$!

    Anonymous 1/15/10 7:28AM

  • OMG, after months of searching I was finally able to get through to SKYPE to get my fraudulent charges taken care of. THESE EMAIL ADDRESSES DO WORK!! I recommend you send an email to both of them:

    skypedomains@skype.net

    &

    security@skype.net

    DEEJAYEMM 1/13/10 12:34PM

  • I too got bogus charges!! I don't know a soul that lives overseas but got charged for talking to them!!! I am reporting them to the Better Business Bureau!! They suck! Probably some Nigerian based company screwing us over!

    cbnlee 1/12/10 9:15PM

  • This IS totally ridiculous. I too have been victim to bogus charges to my account bearing the skype.com company name. This kind of customer service (or lack thereof) begs a class action lawsuit or something.

    NWat 1/7/10 7:52PM

  • Your customer service is worse than AOL. I have told many people about skype and they have downloaded it and have been using it for a while. However, when you have a problem and need to talk to someone you are left out in limbo.

    sgtbullett 1/5/10 7:41AM

  • This is really stupid! I have been trying to e-mail them every frickin day for the pass 2 weeks. My husband is in afgan and we are trying to look into purchasing an online phone number. By reading all these comments for one i am happy that i am not losing my mind. On the other hand this situation is totally out of control. I skyped my husband well, while we was in training. Now it is hard to contact him while he is there. Reading all of this makes me sure that i am not putting my credit card information on their site. And about the columbia thing,..... yeah im in Hawaii and they dont show that state as well. I mean, are we part of the United States??? Because although President Bill Clinton wrote an oppology letter that Hawai'i was illegally stolen from the United States I beleive that we are now a part of the United Stated. Of course there is nobody at Skype to talk to.

    Anonymous 1/5/10 2:41AM

  • It is rediculous how skype doesn't have any customer service phone numbers at all. I have been charged on my visa account for services I never authorize yet no one to talk to. The issue is in dispute at my bank. I don't know if it is Skype doing this or some fraudsters going about duping people in the of www.Skype.com internet LU. The company must do something about this issue.

    frabajef 1/1/10 11:02AM

  • I can see how many people or SKYPE users were upset not being able to contact a technician. I too feel very annoyed. Everytime I make a Skype call, immediately after the call, there's a feedback page pop up. I have to give my feedback and click the page away. Anybody knows how to avoid this feedback page from showing up?

    tamiewang 12/29/09 4:09PM

  • THIS SKYPE SUCKS BECAUSE THERE IS NOT A PHONE NUMBER FOR CUSTOMER SUPPORT.
    ALSO THERE IS NO AN INTERNET NUMBER FOR MANY COUNTRYS LIKE COLOMBIA

    nelly-herrera 12/28/09 11:50AM

  • Such a stupid company. It doesn't have any customer service. I was charged more than it claims on every call I have made. You even cannot find any thing like customer service on its website. Instead, the only thing I can find on that website is support. I don't need support. What I want is to tell me why I was charged so much on every call. Skype should give me a reason!

    Anonymous 12/27/09 6:51PM

  • For some reason my credit card has been charged. First of all, I never signed up for anything like this and have no clue where they got my credit card info. I have been trying to email and every email that I send gets sent back to me. I demand to get my money back. How weird is it that you can not get a hold of them. THey are stealing money from people.....

    elva1villanueva 12/23/09 9:28AM

  • Its just ridiculous they keep charging even if i dont use my account anymore.There have to be something to prevent this!!!!!!!!!!!!!!

    Anonymous 12/15/09 4:20PM

  • totally sucks, no phone support!!!! How ironic!!! not even a chat online support

    Anonymous 12/10/09 8:24AM

  • recieved latest E-Mail & wasn't much help. mabe here in USA , the FCC could help as they are a regulartory agency policing communications in USA .The account Thomas1 Tomas2 ,Thomas.Offer,ect. are all in 1.the reason for names is couldn't& & wasn't responding.All I require is mycredit & subscription be restored.My bank & VISA are another option. A customer svc tel# is simplist &inteligent way tosolve problem.










    .A c

    thomas.offer 12/8/09 10:29AM

  • skype customer service sucks. never seen the one worst than skype, no contact phone at all. WTF

    spi1863 12/7/09 1:42PM

  • I also have 2 random charges on my account, never used skype in my life. I disputed it with my bank. I like how these jokers don't have a phone number.

    Anonymous 12/3/09 10:41AM

  • I've been fighting charges from them for 3 months - I never heard of them before my account was charged. Has anyone been successful in tracking them down??

    scarlet 12/2/09 2:03PM

  • They are really difficult to reach.
    - there is on link on their application (none that I found)
    - I searched on their web site, almost hidden there is a page to contact them, I authenticated with my account info, clicked on email support and received an error: "An error occurred. The application is not available at the moment, please try again later"

    I'll try the email provided in this web site.

    mm 12/2/09 11:09AM

  • What can you say about a phone company that doesn't have a phone?

    Followed by an impossible to read validation code.

    lriera23 11/30/09 8:57AM

  • Interesting. I, too, just had a charge show up in my PayPal account, even though I don't have an account with Skype. Which I find exceptionally interesting as I'm now reading that Ebay, which owns PayPal, just bought Skype.

    A2JC4life 11/27/09 4:13PM

  • I had 2 charges on my paypal account this morning. Who are these people?? I am fighting the charge with paypal. Is there not a freaking phone number for these people??

    Anonymous 11/24/09 1:07PM

  • I too received 3 unsolicited charges to my online checking account this morning. I had no idea who Skype was. Called the bank. They suggested we file an investigation tomorrow if I cannot find a telephone number to speak to someone. As we all know that's an impossibility, I will follow some the suggestions posted here.
    Thank you and good luck to all of us.

    Anonymous 11/24/09 12:20PM

  • After a lot of research i've just found

    https://support.skype.com/support_request

    ITS AN ABSURD THAT A COMPANY THAT SIZE DON'T HAVE A CUSTOMER SERVICE DEPARTMENT. THEY JUST WANT TO MAKE DIFFICULT FOR PEOPLE TO COMPLAIN SO THEY CAN RIP PEOPLE OFF!!!

    USE THEM JUST FOR THE FREE CALLS.. DON'T SIGN UP FOR ANY SKYPE CREDIT!!



    Anonymous 11/22/09 5:45AM

  • They are the WORST company for customer support.!! i need to SPEAK to a live person regarding tons of issues but theres no way to reach them..!!!
    if anyone knows a way to contact them through phone or something besides email, please let me know!!

    Anonymous 11/21/09 4:05PM

  • Skype have managed to let someone into my account and use all my funds and identity. Have complained over ten times now and initially started sending patronising emails back about my problems with my security - when it was there poor secure portal that's to blame.

    They have now stopped responding at all my emails and are ignoring my requests for there lawyers address or a refund.

    Being as there is no proper customer support and or email system (no paper trail - clever eh!) I can't take matters any further without legal action....and who do I sue??

    Absolutely awful handling of customers of what would otherwise be an excellent service ....has this company got relations with Ryanair?

    colilipp 11/20/09 8:48AM

  • Skype has indeed paid back the $16 which disappeared - it is showing on my online account. No concrete reply yet to my questions about my also disappeared $3, but I have patience. My credit card people also refunded the same amount so I have contacted them and they will (unfortunately) reverse their refund. So if you Australians have trouble with Skype, contact our telecommunications ombudsman on the 1800... number in my other post on this site. Lee.

    Lee 11/19/09 6:44PM

  • I have had an email from Skype, apologising for the disappearance of my $16 credit several months ago and a promise to refund it. That's great and I appreciate it but today another $3 disappeared. No idea why as I haven't even got a phone set connected to enable me to use Skype. I haven't had one for weeks. The Australian Telecommunications Ombudsman is REALLY helpful. Freecall 1800 630 614 Lee

    Lee 11/13/09 11:07PM

  • This happened to a friend of mine: her checking account was charged by Skype and she had never heard of Skype before. She tried to find information on how to contact them - nothing.

    I recommend that you guys contact the Internet Crime Complaint Center http://www.ic3.gov/default.aspx

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C),
    and the Bureau of Justice Assistance
    (BJA).

    Anonymous 11/12/09 10:06PM

  • Following a complaint which I lodged with my credit card company, I was refunded the amount which Skype "disappeared " from my Skype account. This seems to be the only way in which you can make an impression on this dreadful company. Lee

    Lee 11/9/09 9:40PM

  • Screen Door on a Submarine.
    No, Its like teats on a bull.
    Good to look at but not effective.

    Anonymous 11/9/09 2:58PM

  • Attempting to get assistance from skype is like a screen door on a submarine....useless.

    They have no customer support!!

    Anonymous 11/6/09 5:01PM

  • Skype customer service is pathetic. I have attempted to update my account and actually have been trying to give them money in advance, and cannot seem to get through to them. Numerous emails and no response...ridiculous. I am moving to Yahoo Phone Out and Google Voice...

    Skype Sucks 11/6/09 4:02PM

  • I cannot resolve a call quality issue with the "canned" support. Skype is the only internet service provider I've ever come across that will not engage with their customers...it is totally frustrating and I'm seeking an alternative. Any recommendations??

    tom.zbaren 11/4/09 6:45PM

  • Yeah this is crap. I had 6 charges from them totaling like $40 and I have never even heard of this company! I too was unable to get any contact info for them to dispute the charges. My bank has told me I need to file a police report and then they will refund the charges. I would suggest everyone doing this as well as contacting the BBB. Definetely don't just let the charges go no matter how little they are!

    Anonymous 10/29/09 10:09AM

  • I understand this is a world of computers, however, if your company is being used as part of fraud wouldn't it be logical to have a customer service number??

    Anonymous 10/29/09 10:01AM

  • Skype just put a charge on my credit card after I cancelled the account 3 months ago. I had to block Skype charges through the credit card because I cannot get anyone at Skype to respond to me by e-mail. As we all know, there is no Skype customer service.

    nomoreskype 10/27/09 8:07AM

  • I guess I have joined the club!! I continue to get $16 charges on my account on a daily basis. 6 of them now. I have emailed and have not gotten a response. No customer service number.
    I went to the BBB and the number they have is for Nokia. I asked specifically and they have no affiliation with Skype. I am still trying.
    If I find something, I will pass it on.

    Anonymous 10/27/09 5:56AM

  • What a great scam. Get someones info, charge the card, cannot be contacted so the cc company's insurance has to pay the bank back...

    wtfskype 10/26/09 11:54AM

  • Had a charge on my cc for $18.00. Never even went to the site? No number for support. What a joke of a company. How can you run a company and have no one to talk to?????? Thief's ....
    emailed them no reply back.

    wtfskype 10/26/09 11:51AM

  • THIS IS THE WHO IS INFO, I HAVE BEEN BLASTING THEM WITH EMAILS.......


    Registrant:
    Skype Technologies S.A.

    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg

    Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
    Domain Name: SKYPE.COM
    Created on: 23-Apr-03
    Expires on: 23-Apr-14
    Last Updated on: 26-Jan-09

    Administrative Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Technical Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Domain servers in listed order:
    NS1.SKYPE.NET
    NS2.SKYPE.NET
    NS3.SKYPE.NET
    NS5.SKYPE.NET

    wtfskype 10/24/09 2:58PM

  • Customer service sucks. Period. I paid for credits, they show up in my window, but when I make a call it tells me I have none. This is obviously a problem many people have, but it's not one they've made any attempt to fix, and there is no way to reach anybody.

    tvieperen 10/24/09 10:12AM

  • Further to my just published comment about the awfulness of Skype help, I suggest that Aussies with a problem with this company contact the Telecommunications Ombudsman in Australia. The toll free number is 1800 062 058. I have lodged a written complaint - the appropriate form for you to fill in and fax or "snail mail" is on the Ombudsman's site. Just Google "Telecommunications Ombudsman". Good luck. No result if you don't try. Lee.

    Lee 10/15/09 11:00PM

  • I recently paid to upgrade my Skype credit by $16. That plus my original small balance appeared as being useable credit but then the $16 disappeared and left me with the original small balance available. I have emailed Skype on numerous ocassions but they have made no reply. Their on line "Help" refuses to recognise my password altho' I can use that password to make calls. I lodged a complaint with the Australian Telecommunications ombudsman a day ago and suggest that all Aussies do the same. The ombudsman actually gave me a phone number to contact Skype which I did but despite their promise to look into my complaint, they have not done so. That was three weeks ago.

    Lee 10/15/09 10:43PM

  • On the assumption that Skype is a reputable company tried to purchase skype credit on line. Followed the instructions step by step and provided details of my credit card. On completion of what was supposed to be a "safe transaction" through skype i was back to first page without confirmation of the purchased credit. When i tried to call a landline the note stating that I have to buy sky credit yet again appeared on the screen. Tried to contact help line. I was told i had to pay £14.50 for an expert to solve the problem & was asked to give details of my credit card on the phone.This is totally unacceptable and does not ensure any safe transaction. Consequently contacted my bank and cancelled my credit card in order to prevent further flaws through such transaction. I already tried to send this message to a skype website but received no reply. I hope on this occasion someone take on the responsibility to explain this situation.

    Anonymous 10/13/09 5:08PM

  • NO CUSTOMER SERVICE NUMBER!!!!
    WONT POST CREDIT TO SKYPE PROGRAM EVEN THOGH I CAN MAKE CALLS, OTHER ITEMS I CANNOT DO BECAUSE IT SAYS I HAVE NO CREDIT, CREDIT ONLY SHOWS IN MY ACCOUNT WINDOW NOT IN MY SKYPE.
    SO SKYPE FEATURES THAT REQUIRE A CREDIT DO NOT WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Mad Skype Disease 10/9/09 12:01PM

  • I have been charged for this service and i never subscribed to it this is called fraued

    Anonymous 10/7/09 11:55AM

  • I agree, Skype customer service is non-existent. I tried several months ago to apply my Skype Credit to pay my monthly subscription. It didn't work. I contacted Skype customer service and no response.
    I tried again today to pay my monthly subscription with Skype Credit. The Skype help tells me that it is possible to pay using Skype credit, but when you try to do it, you can't.

    The email contact screen is so difficult to find that you need to plan a whole 1/2 hour in time to find it. Then when you do email them, you get no response. I'm beginning to think Skype is not worth the hassles.

    danegolf 10/1/09 11:10AM

  • I received a very cryptic 'auto' message from Skype advising my subscription had been cancelled due to my credit card being expired. For the record, the card listed doesn't expire until the end of 2010. For well over an hour I attempted to locate any 'contact us' type of vehicle to bring this to Skype's attention. I finally gave up on their systems screen - which has no provision for anything other that FAQ type activity. I Googled Skype customer service and found this page. I then called EBAY 2x. While the young girls confirmed that Ebay did in fact purchase Skype, they are at a 'call center' which can only provide updates, and none are available. I tried "support@skype.net" on my own "COX" email address - I then received another auto response telling me to click on...you guessed it - "support@skype.net" again. I then clicked on the same link demonstrated on this SKYPE venue and it opened what appears to be a MS Outlook page that has 'support@skype.net' already in the address field. However, this page has no "SEND" button. So, bottom line is that Skype's customer service auto system is configured into a loop arrangement that goes nowhere, there is no customer service available at either Skype or EBay, and lots of folks are hopping mad at the moment. Good luck EBay - I submit you have a problem. Just a thought. Knightsix

    Knight_six 9/30/09 9:58PM

  • CUSTOMER SERVICE SUCK!!!!!!!!!!!!!!
    GET SOME CUSTOMER SERVICE GET A PHONE NUMBER FROM "SKYPE" AND QUITE OVER CHARGING MY ACCOUNT!
    I'm trying to get help on your "submit a support reques" online but it will not send it to you says " E mail could not be sent." very nice system.
    Oh it's all coming together now you are part of EBAY the web site with NO Customer Service....
    Please be better then Ebay.
    THANK YOU

    skypesucks 9/28/09 10:52AM

  • I had same problem. I have registered and have given credit card information, it seems they dont have facility to delete the credit card details. I didnot enable auto-recharge, but they are doing it automatically. It has a great name but the real thing is its very bad site, taking the money automatically. such a bad bad bad bad experience with skype. People plz be aware of this site. Its a worst site I have ever seen in US.

    Be aware People

    Keerthi 9/25/09 12:32PM

  • I wish I had researched Skype prior to setting up their service...or should I say lack of service.

    I purchased a Skype line 5 days ago including unlimited international calling. I have thus far been unable to make even 1 international call, as none of them will go through.

    I am able to make North American calls - unfortunately that was not my objective.

    Repeated (daily) emails to Skype support and not one reply. Now I see why this company is not a major player.

    Interface is buggy - phone service doesnt work, and zero customer service. If you are considering using this for business use....DON'T! Get a real service and pay a few dollars more.

    Brolin 9/25/09 11:53AM

  • On the positive side, when I amke a call it goes through quickly and the audio has been excellent. On the CON side, as with everyone else I get no real service from CS. I used plastic to pay a little at a time to see how it would go. Right in the middle of important stuff, I'm told I reached my $30/Mo limit. I can't increase it till I been with them 3 Mo and they see if I'm a good guy or not! Ridiculous business model.
    I will drop them for something real.

    rmmanns 9/25/09 3:46AM

  • I have just discovered that my credit card is being charged regularly for £11.50, at weekly intervals. First payment went out on 24 July 09.

    I have only made a one off payment to Skype with my card and had not authorised any further payments. Neither have I received any services that can justify the payments.

    I want you to stop immediately this payments and to reimburse me for the money that you have taken from my account.

    I have been unable to access your customer services or complaints department, hence I am using this method to inform you on this matter.

    Please contact me asap on

    Charmuga 9/19/09 3:26AM

  • THERE IS NO CUSTOMER SERVICE TO THIS COMPANY!!!
    PEOPLE PAY FOR SERVICE, HAVE PROBLEM THEN YOU GET TO PLAY SEEK AND FIND (TRY TO) ANSWER YOURSELF, THERE ARE NO LIVE PEOPLE TO RESOLVE ISSUES!!I PAID FOR ONLINE NUMBER THEN THIS COMPANY RESTRICTS ME FROM BUYING CREDIT, SO NOW THEY HAVE MY MONEY AND I HAVE ONLINE PHONE NUMBER NOT USABLE. FRIENDS TOLD MY GET ANOTHER ACCOUNT, CONVENT FOR SKYPE THEY GET MONEY, FREEZE MY ACCOUNT AND THEN I OPEN ANOTHER--WHEN #ELL FREEZES OVER!! THIS IS A POOR RAN NOT USER FRIENDLY SITE!!! AND A SCAM

    BRANDON14092 9/17/09 6:19AM

  • i have never heard of this stupid thing and i got charged 6 times in 12 days and i dont have anything with this company or whatever it is??? i cant find a number for anything, i believe this is nothing but a big scam! i cant do anything about it on my credit card because they cant find any contact info on them either! BS! any help would be great.

    paperboy 9/14/09 1:59PM

  • Absolutely useless. I requested a refund of unused Skype Credit, in line with their T&Cs, but nothing appeared in my credit card account. After a further reminder to them, the original transaction has now been marked as 'fraudulent' and I still do not have my money back AVOID AVOID AVOID

    Anonymous 9/9/09 1:19AM

  • I ordered a headset from you all on august 15 and was told I would recieve it within 20 days.I have recieved nothing and I am very upset.The charge was added to my visa allready and I want answers.Please contact me with a phone number or someway to find out what is going on.
    Order Confirmation #talk-na-4100013584 (placed on August 15, 2009)
    Thank you Irene Ramirez

    ireneramirez80 9/8/09 10:27AM

  • I am trying to contact the customer service but i could not find any phone # or email id to contact them.I have never experienced this with any products.
    I have purchased unlimited world.when i try to make a call to India,i get the message saying "Not enough skype credit" though my purchase history status says "Delivered" for $12.95.

    sabitha 9/2/09 9:55PM

  • today august 28 I tried to call a number in argentina. No connection..I tried 4 times. 21 seconds, 20 seconds, 20seconds and 20 seconds.
    No luck nevertheless the system took 24 cent out of my account.

    latulipe 8/28/09 5:33PM

  • My Visa acct was charged without my authorizing it. There is no customer service to contact. There is no option to cancel my account.

    lfskype51 8/24/09 7:51PM

  • Skype has a terrible option of auto enabling paypal to make payments on my behalf for my monthly plan. I had sent them a mail asking for direction on how to disable them, though I got a reply fairly quick, I really wish I could have spoken to a person and got this done much more quicker and worry free.
    The last time I looked, they don't even have a customer service number!

    kali 8/5/09 2:31PM

  • no customer service. but will charge for no service.
    contact the BBB file a complaint. then contact me we can set up a suit. sue skype and Ebay
    oh and answers site charges you for every answer... another rip off

    Trav_ninetails 8/4/09 10:03AM

  • I called 6 times and all of them it was impossible to make sense of the communication. I was charged for all the calls and in addition when I went for help I was charged for that TOO.

    Is there anybody that can take responsibility for this??

    elisatacher 8/3/09 6:55AM

  • What kinda of junk are they selling..... Where is the cust service number for them??? THIS IS A JOKE> SKYPE time to pull the plug. Its on the line of being a scam.

    Anonymous 7/30/09 6:59AM

  • I received a charge on my account and need to cancel, but I cant find a number or any way to cancel my account. Can anyone help me??

    tbccafe 7/21/09 9:59AM

  • disgusting to see no phone number for SKype. I have been trying to log on for weeks. Can't log into the darn service.

    moinansari 7/20/09 7:48AM

  • Skype's customer service is bs

    Anonymous 6/24/09 8:40AM

  • Skype is okay for making casual outbound phone calls via international landline.
    However, DON'T EVEN THINK ABOUT USING SKYPE FOR BUSINESS PURPOSES. For a company with almost a billion dollar turnover, they are a disgrace - eworse than a telco. The customer service staff are fine for emailing you "we're sorry" platitudes, but won't fix problems caused by Skype e.g. cutting your account off for no reason, (their bad systems).
    My tales of being messed around by these morons are long and boring and go on for ever, suffice to say, don't use or publish a SkypeIn and definitely don't pay for anything in advance if you can't help it - including DON'T USE AUTO RECHARGE.

    optimist92169 6/19/09 5:34PM

  • This is absurd. How come skype does not have a listed customer phone number. I will stop using them until they provide one to consumers.

    olamnari 6/19/09 2:56PM

  • Skype is unsafe people. Be aware!!! I have never used or logged in to Skype over the past 3 years. Just recently, my Paypal account showed a charge of more than $100 from Skype for international calling to several countries especially to Africa and the Middle East. I try to email Skype to delete my account immediately but got no response back. Skype is not safe...be ware.

    Anonymous 6/16/09 5:35PM

  • I was charged without my consent for a 2nd period of an annaul plan, 148 dollars.
    The day after that, I bought a smaller plan, so that former one was cancelled. It only lasted 1 day!!!!
    This is really painful.
    I bought a second annual plan not knowing about the first one...

    davidrojaselbirt 6/13/09 4:58PM

  • i am very unhappy with skype all companies are fraud whom to belive i ve paid my bill since 5th may 09 and still they r telling me no bill received even then i sent my proof of bank then they worte me that they need again proof of bank with details altough whole details are on this proof i am angry because i cant call and i ve to pay for caling every cent know just cause of SKYPE!!!!

    samiramuskan 6/12/09 6:45AM

  • Someone needs to list a customer service number on this company I am not a customer have never been but have MANY withdrawls from my acct to SKYPE would someone please act on this complaint immediatly!!!

    Anonymous 6/8/09 4:57AM

  • Skype are theives. I had more than $11 in my account. I received an email telling me that I have make a call or I will lose it. I received the email on Jun 2nd. The email stated that the funds will be removed from my account by the 6th of June. The account was aready showing 0 on the 2nd when I checked. I tried to contact them but I got no respoonse from their online support request.
    There made sure you cannot call them. I even tried to call ebay with no luck.

    Anonymous 6/4/09 8:08AM

  • I have tried to email skype support several times with no response whatsoever.

    They forced me to upgrade my skype and the new version does not allow you to enter extensions or numbers from the keypad.

    Skype does work however if you have a problem, you have a 0 chance of finding or getting any email or phone support.

    I will geve them a -100 for support.

    larry495 5/28/09 2:31PM

  • WORST customer service EVER. NO wonder Ebay is trying to get rid of them.

    Anonymous 5/13/09 5:10AM

  • I live in Quebec-Canada.
    I purchased a USA number and they never connected it.
    I lost 20$
    I sent emails but they keep on sending me automated message on how i can fix it by resetting some skype feature from within the Skype software?? But the real problem is just that the line is not even connected at the phone company!

    They buy themself time by not responding so it's harder for the client to get the money back from the credit card company.

    EVERYONE should do someting at least to inform people that SKYPE rips people off!

    There is a TV show Called J.E. here in Quebec; i will call them. And report the incident to the better business bureau of Canada and Quebec.

    Skype sucks!

    ethernety 5/12/09 8:21AM

  • BEWARE! I am a new customer with Skype. Suddenly, it seems Skype is ripping me off. I deposited an amount into my skype account, now their software keeps changing my account type so that it is using up my deposit even though I selected USA/Canada Unlimited. This is the 2nd time I've had this happen in the past month, even though I contacted skype support. They offered no credit! Skype does not care enough about customers to offer any kind of support phone number yet they are a phone company.
    Skype wants your money and wants you to shut up and deal with any problems on your own, or just go to Hell if you don't like their lack of support.
    If I were you, I would never use Skype Do you want to deposit funds and then have skype suck your account dry and claim its due to software? Then, you get no credit for their "mistake"?

    Once my account runs dry, I am dumping skype.

    Skype SUCKS! 5/4/09 1:04AM

  • I am so mad at this skype crew. no phone number to call and talk with someone.
    I have purchased credits on my page and anytime i try to call they say account blocked and i cannot get any answers why. They are really making me mad getting me off the edge.

    NO ANSWERS

    Howardmanns 5/2/09 1:01PM

  • The customer support is by far the worst I have encountered in a decade or so. The wait time was some twenty minutes in my case and then I had to struggle with some lady with an awful barely understandable accent, who was totally clueless anyway, too clueless to help me. I hope that some other company will provide a similar service to Skype. They will get my business in a heart beat.

    MH866 4/24/09 10:21AM

  • I bought a year's Unlimited World subscription (am I stupid?) and meanwhile the Miami Skype to Go Access Number has been disconnected! I have tried to contact Skype customer support by sending many e-mails and using the website's help page, but have received NO reply. How unprofessional can they be????

    Anonymous 4/14/09 7:21AM

  • Skype is the most unprofessional company I have ever seen. Did not respond to e-mails for technical assistance so I sent one to their customer service suggesting that they should be more responsive. Instead of answering my technical issue all they said was sorry for the inconvenience. How does that help. So they were sorry...They should at least have answered the question. It is now two days later and no response. Pathetic.

    v 4/2/09 5:14PM

  • Yikes, I just read everyone else's comments and I guess I'm out of luck. Skype blocked my Skypeout. It took two weeks for someone to get back to my numerous emails asking why my account was blocked. They said they needed to validate my credit card. I gave them the info they requested (not the whole number) and have not heard back since, I'm still blocked. I moved to Costa Rica a month ago and was counting on taking care of business and staying in touch with family and friends through Skype. Hugely disappointing that they are so disorganized.

    Anonymous 4/1/09 2:27PM

  • How can a company charge for services and not have a live customer service representative to assist customers?

    I have downloaded Skype, pain my subscription and have lousy call reception.
    The person that I am calling says that my voice keeps breaking up. I have read the
    help info and am not able to solve or correct the problem

    Would a savy Skype user be willing to help
    solve this problem?

    rawdairyqueen 4/1/09 11:34AM

  • This company is now operating like a scam organization. There is money involved in purchasing time and no live person to correct mistakes. I will not use them any more.

    laxconnie 2/26/09 3:36PM

  • this is the worst company to dealt with there is no way to speak with anyone from the company

    Anonymous 2/23/09 10:20AM

  • skype sucks! how can they not offer live custoemr support? their "help" section does not even help you. skype even charges for phone calls made to countries included in the "unlimited world plan"! and then there's noneone i could reach to fix this problem? im just going to cancel my account

    madelyn55 2/21/09 8:53AM

  • If your account is blocked for some reason, good luck getting Skype to fix it! I have a positive balance of $8.62 US, but can't use it to Skype Out. No way to call them, and I get nothing but automated emails and zero results.

    Carl 2/18/09 10:05AM

  • can someone please tell me how to write my skype name correctly in order to get a token to log into my acct. i am so sick of the poor customer service of this website i hv typed in my skpye name, but it kept telling me it is wrong. what do i do?

    Anonymous 10/21/08 5:23AM

  • Still more of this Corporate BS.
    They've completely removed the word service
    from their product.

    I can't locate my credits----$19.??
    I can't get calls into skype.
    All I get is a busy signal.
    AGREE WITH WHAT, I AM CERTAINLY GETTING ANY
    HELP?

    Anonymous 9/25/08 10:29AM

  • Submit your comment >>
  • I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.

    JEEJ 1/26/10 9:28PM

  • After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.

    gerrya4 9/1/09 8:10AM

  • Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to me

    jaredt112 8/5/09 6:38PM



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