Skype Customer Service

User Reviews, Ratings and Comments

Skype customer service is ranked #599 out of the 629 companies that have a CustomerServiceScoreboard.com rating with an overall score of 17.90 out of a possible 200 based upon 608 ratings. This score rates Skype customer service and customer support as Terrible.

NEGATIVE Comments

594 Negative Comments out of 608 Total Comments is 97.70%.

POSITIVE Comments

14 Positive Comments out of 608 Total Comments is 2.30%.

Issue Resolution

Reachability

Cancellation

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Viewing Skype customer service complaints
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Customer Service = Zero
If You Need Help , Don't Expect To Get It.
If You Need An Answer For Your Problem, Forget It.
They Will Flag And Suspend Your Account As Suspicious For No Reason.
This Is Skype Premium.

Anonymous 5/20/13 3:31PM
I got overcharche, Then I can contact no body to clear this problem, in skype is a comunication business, what you make so complicate to get in touch with you?? that say a lot of this company??

Anonymous 5/20/13 7:49AM
I have not aurthorized this paymentt

Please rectify

Val Newman

You sent a payment of 155.00 AUD to Skype (team@skype.com)

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Merchant

Skype

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Shipping address - Unconfirmed

Australia

Postage details

The seller hasn.t provided any postage details yet.

Description

Unit price

Qty

Amount

3 month subscription

155.00 AUD

1

155.00 AUD

Subtotal

155.00 AUD

Total

155.00 AUD

Issues with this transaction?

If you haven't authorized this charge, open a dispute at:

refund-center and get a full refund.

Anonymous 5/14/13 9:49PM
It happened to me I paid 10 dollars but they kept taking my money I thought it was each month but I guess not so I canceled my credit card because skype credit is nothing they took 40 dollars wow omg

Anonymous 5/11/13 10:45AM
i would like a phone number to talk with someone about password issues. I cnanot get into Skype because it ask for a password and i have nover needed a password in the past. Why do i need a password now and how do i get one. please send me a phone number so i can talk with someone. This will be good customer service.

Anonymous 5/8/13 7:19AM
Skype sucks, a lot, limited, no personality, slow, consuming an excessive amount of bandwidth can not be customized, no icons or emoticons, uncomfortable, greedy, unfriendly, is one of the worst chat clients of the world, maybe works for businesses , but it is terrible for home and family, make mom or dad understand it is quite a feat, What microsoft did with messenger is of the worst things that Microsoft has done to the Windows users.

Marco_Barragan 5/7/13 6:51AM
So. I purchased skype for what I thought was 10.00 on 5/5/13 . I get a call from my credit card company and stated that the charge was 15.99. Then, I attempted to Skype my daughter, and it didn't work. Now, I'm looking online for a customer service number to call to cancel my subscription. Now to my knowledge there's no such number. So, now I have to cancel online and there's a 1.99 charge to cancel. Omg, they have now lost my business. Don't like companies where I can't talk to a live person if need be, and a charge to CANCEL.......

Anonymous 5/6/13 4:12AM
I dare not put this on my desk top,It has thrown me out,but I put it on my lap top and my computer is saying I have conection problems,sure have carnt get on the internet at all now.There logo is going round and round saying conecting and its stoped all the other sites too.never had this problem before I installed this poria,Will take this off,did not want to loose contact but my internet conection is off intierly.I am hoping laptop will work then.[dislexic speller] didn't want group phone calls,but wasn't asked.

Syl.

Anonymous 5/1/13 2:28AM
This company sucks they pushed me off msn to make a skype acct but i already had one. They made me get another one and all it did was conflict with the other. Now i cant use either one they blocked me because of the passwords. No customer service .... thats why im here.

Lorne 4/26/13 8:11PM
Skype has taken away everything that I use messenger for and that is email and getting notices of email.....I do not text, nor do I make video calls so there for I have no need for this hyped up program, furthermore I will be uninstalling messenger from my pc.....since it no longer works away!!!!!!!!!!!!!!
Signed
A very Disappointed Microsoft customer

car3309280 4/24/13 8:38AM
Why have such harsh sign-in in penelties? I having such sign-in troubles. Geez. I am new here and you already you punish me by cutting me off by 24 hours just for bad fingers while signing-in?

Can you please write me back, cause I can't call you, rememer, you have me locked out, till who knows when (it says says another 24 hour everytime I try) So now is it tomorrow?

This is bogus. Please email me back soon telling me I can phone again.

Tom Dresser

Anonymous 4/17/13 8:26AM
I have been trying to get access to my account for over 2 weeks. I purchased a new computer and cannot load skype on the computer using my user name and password that I have used for the past 3 years. I requested a password and have not received a response from you. I am still unable to use my account on the new system.

alwscott1 4/15/13 7:43AM
HORRIBLE!!!! I requested a "forgetten password" token about 40 times. NONE of them work. I cannot get this to work on my laptop or iPhone. you want to contact customer service? log in!!!! BS...total BS. Hey stupid ass skype...I need customer service because I can't log in. Am going to deny charges on card. Bye bye skype. I will bad mouth this company on every social media possible.

bubbabulldog 4/14/13 4:30AM
Hello Service person,
I have been having problems in creating a skype
account.
I keep getting skype message saying - Wrong number; please include country code etc.
In Australia my country codes are:
61 07 followed by the local tel No.
I have a Bauhn 9.7" 3G Android Tablet3G Tablet.
Can you tell me where it is all going wrong?
Awaiting your speedy response,
Patrick Nolan

Contact Help 3/28/13 5:53PM
Skype sucks, stay away from this company. no customer service worth a damn, i bought $300 in skype store vouchers at Target, redeemed them on the skype home page and then tried to purchase a $228 subscription, it wouldn't work, it took them 2 weeks to get back to me investigating the problem. They said as a security precaution they only let you buy $190 a month using skype credit which the store vouchers were turned into when they were redeemed. they have a $940 a month limit purchasing with store vouchers, but there is no payment button to use store vouchers directly! They insist that I must purchase a more expensive rate 3 month instead of 12 month subscription and will not give my money back. They say I would have to see if Target would refund (but the Skype cards I bought from Target are now empty, having been redeemed to Skype, so why would they give me money back?) I have wasted literally hours dealing with Skype customer service, it is redundant, ill-informed, incapable and unwilling to resolve a simple issue promptly and reasonably.
I can only conclude that it is a corporation out to take your money and customer be damned.
Stay away or suffer what everyone else does from this bad boy.

Skype are thieves 3/26/13 11:28PM
Skype customer support is the nearest thing to bovine excrement that I have experienced on the internet.

Anonymous 3/18/13 6:48PM
My experience of Skype Customer Service is appalling.
It is almost impossible to record any failure of a Skype service or to make a complaint. The websites seems to have been specifically designed so as to ensure that a complainant can never make contact with Skype or one of its representatives. This is a terrible indictment of what should be a friendly and helpful service.

Videocall 3/17/13 8:43AM
Skype Customer service is horrible. I was charged fees for the calls I didn�t make, and they pretty much brushed off my complain. I am switching a company�.

upset! 3/16/13 5:09PM
I working internationally and normally I use SKYPE for long distance and as a way to communicate visually with my family.
For no apparent reason I was trying to contact my company office in New York and am here in Argentina, when each of my messages or phone called were blocked for "security reasons". I sent several messages and each time, about a day late, I received the same answer, only the sender had changed. Also all of the messages I received were signed by a different person and none of the employes had a last name. Sort of rare not to have a last name.
I returned their messages requesting a refund of my balance. I received several duplicate letters all asking for me to send them a list of personal information and due to the fact I could not use their services, I could not contact my wife for the information requested.
My last response, which I just received, stated "we can not refund your money for security reasons. Complete all the information we requested.
No more SKYPE for me and I warn everyone to becarefull if you use SKYPE.

Charlie.lacy1 3/16/13 4:54AM
I didn't know when I opened a Skype account that it would use my full name, I thought that it would use my nickname or something like all other sites do. I was having problems setting up Skype and open account kept coming up and I was trying different names. I was unaware that they were going to put all these names in the search contacts for other people to view. I'm really scared now that people know me and Skype states you cannot delete an account. Why not? This is ridiculous!!!!!!!

Anonymous 3/10/13 11:51AM
rubbish rubbish rubbish msn was just so much better!!!!!!!!!!!!!!! i tried to add another contact but it has wiped all my family off the screen and as they live in australia i am extremely upset as i now cannot see my youngest grandchildren !!! why oh why did it change for the worst!! no help no way of actually speaking to a person just disgusting service !

hostile 3/9/13 11:21AM
I took out a 1 month option with Skype for unlimited mobile and landlane calls. A full 3 days prior to the end of this 1 month contract I decided i dnd not need to service for the 2nd month but - I was too late, they wouldnt let me cancel - I had to pay another 29 pound somthing. Nobody to talk to, nobody to contact. - Ill never use them again ever

jack6677 3/9/13 8:08AM
In November 2012 I subscribed to the Unlimited World free trial and was charged $1 for "registration". Since then I was getting, on every first of the month, a message that my order (?) has been delivered. My credit on basic SKYPE service has not change (a number on the contact list) so I did not pay much attention to this message. Neither, mainly due to the Christmas period, I did not pay much attention to my bank statements. Now I tried to summarize my credit card charges and found out that SKYPE has been charging me $13.99 every month even I did not use at all the Unlimited World features. So, without any warning Skype started charging me for the services I was not using without visibly posting these credits (like for basic SKYPE). I consider these business practice unacceptable and if I can contact then I would request a reimbursement. I remember that some years back one can get, without knowing it, an unsolicited subscription to some magazine and it was up to the individual to cancel it. Otherwise he/she was charged for subscription. Courts stepped in and forbade these practices. Looks similar, doesn't it? George T., Canada

Unwanter subscription 3/1/13 12:58PM
Skype has NO Customer Support for non premium customers

Anonymous 2/27/13 11:20PM
i want to ask one question.
Skype open a lottery scheme??
Is this true or fake?
If this is fake u send a msg to all the skype user's against this fake lottery...
I request you... So plese ...
Thanks...

Anonymous 2/27/13 11:14AM

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I would like to remove old, out-dated, and cancelled credit card details from my account, but the "Billing and Payments" link on their web page fails. 09/17/12
Difficult to even find links to account details. Poorly designed (on purpose?)!

I use the Skype service daily and even have an inbound number, but sometimes their website just doesn't work. And it's always difficult to use.

BobNes 9/17/12 12:42PM
Hello!
I just wanted to let someone at Skype know that Skype's video calling has given me an incredible gift and opportunity.
I'm currently living in Victoria, Australia, and my whole family lives Washington State, USA.
My fiance, my parents, my very young nieces, and everyone still lives at home. My fiance's father passed away several weeks ago. I have been sorely missing my family and friends, and dealing with something like this made it so much more difficult. Fortunately, Skype not only let me stay in close contact with those people, but it did even more.
On the day of the memorial service with the help of wireless internet at the church, I was able to Skype in and watch the memorial service live, being as close as I could to my family even while being 8,000 miles away.
As if this wasn't enough, I even was able to Skype throughout the reception, visiting with and seeing all the family and friends who were there to support my family.

So, thank you so much for everything, I wanted someone at Skype to know how much you have helped me this year.

MeganMichl 8/30/12 3:35AM
Personally I have always found Skype service very good. Questions answered withn specified time quotes. I think it's wonderful. I would assume for disabled or the housebound, tremendous. Had an issue with icoming video signal from Cyprus recently, but in 5 years, that's all.

Cheers Skype. It's gr8.
TB. Doncaster

bailey210 12/14/11 1:05AM
Every time my computer starts I see the following message on the screen^
'Skype extras manager
Ïîäòâåðæäåíèå (confirmation)
Unexpected response from server received
Do you want to send a problem report to customer service?'
I don't know what it means because I have no problems with Skype f don't want to send any reports. Please help me to get rid of these messages.
Thank you. Nina

anina707 5/30/11 6:39AM
I just want to say thank you to your company. Because of you, I can talk to my son who is in the military, and see him. God Bless you all! So many families are separated right now and you have made it possible to stay connected with loved ones. I can never thank you enough for your service.

lsuej1954 3/27/11 4:33PM
Thank you skype. Our son and family live in Japan,Due to the earthquake we were very concerned w/their safety. We were able to skype with them just after the event and were sucessfull w/great connection both verbal and video. Our fears were forgotten. Thank you again for such a wonderful product. Bob&Debbie Oliver

Anonymous 3/11/11 7:17AM
I've had Skype for a year. I do use the service and like it. I also have the "Skype To Go Number" and a few other options, but as mentioned by others, can't find any help that pertains to particular technical questions. That is Skype's main downfall, lack of support. I will most likely continue my subscription with them when it comes time to renew. I have friends that use Skype with little complaints from them.

Anonymous 2/6/11 11:02AM
For the past week I have been trying to make a video call where the called person is able to view our video. It does not wrok with Skype. I have tried downloading software from Logitech and Skype as well as reloading the Logitech CD software, to NO AVAIL.

I'M AT THE END OF THE ROAD WITH SKYPE AND CANNOT GET THIS ISSUE RESOLVED.

Anonymous 1/18/11 8:53AM
My bank acct. just got whacked with two charges for close to $160.00 with "WWW.SKYPE.COM INTERNET LU" as the reference name. Skype looked it up on their end (had to Email and the got back to me in five minutes) and they confirmed that it was someone else using my card to make international calls. They were actually very helpful; explaining how to dispute the charges at my bank and get the money back. It's going to take a week or two, but they've already flagged my card info to try and catch the person and expedite the return when the bank contacts them.

spamlad 11/5/10 12:05PM
My experience with Skype has been very positive for the last several years. They have always answered my inquiries in a timely fashion and provided the assistance I have needed.

A phone number would be nice but suppose they have chosen to put their resources into providing a better product.

dvbeav 11/2/10 8:48AM
I find that Skype is everything it says it is and more. Connections are fantastic. Prices are great and billing is always accurate. Out of hundreds and hundreds of calls I have had only one or two bad connections.

Dave 4/9/10 6:47PM
I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.

JEEJ 1/26/10 9:28PM
After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.

gerrya4 9/1/09 8:10AM
Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to me

jaredt112 8/5/09 6:38PM

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