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I am so disgusted. Impossible to get assistance from Skpe. I can't connect my web cam to my skype app. and because of this I cannot do a video job interview. I even subscribed and still can't get help. This is wrong.
I WANT TO CANCEL MY SUBSCRIPTION!DianeG3927 3/3/14 3:09PM
Skype announced new prizes for several fone connections via assets starting next month.
I've been using skype telefony asset offerings for calls to Serbia. Since they're increasing their rates for apxm.
50% (fifty per cent)from €.11 to .16/min for calls to Serbia I'll no longer use skype for such calls. Instead I'll change to the FONIC offerings here in Germany which are €.09/min within Europe including all former Yugoslawian countries.
With skype I've been very satisfied for years however, with the new charges I feel ripped off. And this is what I do not support.
Why should calls to Serbia be charged 8 times higher then calls to the rest of Europe? No explanation for this.callserb 3/2/14 6:07AM
I can't log into my Skype account and of course there is no customer service how does this company function? I understand it is owned by Microsoft so no customer service that figuresBizzbuilder 2/20/14 11:27AM
Worst customer service model in the world. I've dealt with poor service before, but it's never been so excruciatingly difficult to get help. There are a lot of bugs with Skype, so when you can't get assistance or communicate directly with anyone at the company through any source, it's beyond frustrating. When you do finally get to speak with someone, they ignore your questions. The only time I've ever been able to get in contact with someone there (through chat), the person took 15 minutes just to welcome me to the chat and ask me my question I'd already posted into the chat. Then, they responded to someone else's question. It was unbelievable. I was on that chat for a hour and received about three responses from the "support" person, 1 of which was for someone else and another was to tell me that the previous response wasn't for me (which I'd already pointed out to them).
HATE HATE HATE Skype! If it wasn't for the fact that my current company uses it for communication between remote employees, I would trash it immediately. In fact, I'm researching other applications so we can stop giving money to Skype since they don't seem to care about their customers whatsoever.Anonymous 2/17/14 8:37AM
Skype has minimal customer service if you can find it. Terrible company!dickwpb 2/12/14 1:17AM
i'm sick of skype taking money out of my bank!! i stopped the direct debit last year and for some reason they've started taking money out of my bank in my eye's skype is stealing money from me!! my bank had to block my card because skype try'd 28 times to steal money from me!! you cannot get in touch with them their crafty low life!! pissed off not the word??melanie rowley 2/11/14 12:55PM
THIS IS HOW THE RICH GET RICHER(BILL GATES) THEY STEAL FROM REGULAR FOLKS THAT THEY KNOW CAN'T DO ANYTHING ABOUT IT. ITS SUCH A SMALL AMOUNT, REALLY! TIMES IT MILLIONS OF TIMES A MONTH!! THEY'LL NEVER MISS IT AND BESIDES WE NEVER GIVE THEM A WAY TO OUR NONEXISTENT CUSTOMER SERVICE, THANK YOU MICROSOFT FOR THE BIG BUYOUT AND THE ADDITION OF THAT UPGRADED NONEXISTENT CUSTOMER SERVICE THAT MS IS KNOWN FOR. HEY ADD THIS TO YOUR LOOOONG FAQ LIST!
WHEN WILL YOU PULL YOUR HEADS OUT OF YOUR X XXX AND START LISTENING TO YOUR CUSTOMERS?
OKAY MY REAL REASON FOR THIS RANT IS , I'm a new customer never used the service and won't!! You can have my first and only payment as mentioned above(small amount), you'll never get another one . I haven't been able to log into my account since you got my money as mentioned ! I tried to reset the password with the emailed token ###s that never worked 10 different times. If you can't login how can you make any contact with the nonexistent customer service? When you search the skype site for help its a never ending circle of questions and answers not relevant to the reason we need to speak to a live representative of a reparable Co.dog 2/5/14 5:16PM
I have never experienced such shabby, non-
functional, nonresponsive, consealed
customer service or help. My service was
blocked almost a month ago and I still cannot
locate a live, functional human who works
for skype and willing to unblock it. I would
prefer to deal with a hacker than this company make hidden, believe customer support.jcmitchell63 2/5/14 3:41PM
I have been working all day to find out about a charge from skype on my credit card...no luck...they have the worst customer service I have ever encountered...I have disputed my charge now to wait and see if they email melgavan 1/22/14 3:46PM
This is a worthless company. I am going to turn you in to the Atty General's office because you do not list a bonafide phone number to call. The number you list is either to Microsoft or to Budget Car Rental. Other links take you all over the place. on the Skype.com web site there is NO place to contact anyone. Yet you continue to take out money from accounts. You should be banned from doing business in USA.teamnickels 1/22/14 9:43AM
I paid for a 3 month subscription to Skype in Dec. 2013 using skype credit. Yet in Jan 2014 I was charged again directly thru Paypal. I couldn't get ahold of Skype except thru chat. During that process I cancelled my Jan 2014 payment thru Paypal. When I finally got ahold of Skype and the found out I had cancelled my Jan 2014 payment they said the only way to continue the process was via email (which they sent me a link) On that link they want to know stuff that I don't even rememeber (fishing for info?) and until I manditarily provide ALL the info the form is not submitted and I have no resolution. They have now blocked my Skype service and my previous subscription is still good till March (which now I cannot use). They are a worthless company!G 1/16/14 12:00PM
Cancel My Account! It Was Obtained Fraudulently In The First Place! I Didn't Want It In The Beginning But Was Forced To Complete A Call To Hawaii. I Will Not Pay For Any Further Charges!Lynne L. Fowlkes 1/16/14 9:37AM
There is no customer service, if there is it's never obvious. They've taken a call number fee of $60. But when I cancelled the subscription, I did not receive my money back and also I cannot use the remaining call credit I have with them.
I will just uninstall it from the computer.Anonymous 1/11/14 1:33AM
I have been trying to reach your office for the last three days this time. I can't get to you from my email. Skype seems to work on my computer, but not on my ipad. they don't let me get in with my password. this has been an on word problem. I am seriously thinking of leaving this service.thecat790 12/31/13 10:26AM
Cancel my account. I am choosing to be frustrated because I cannot call and speak to a representative. After reaching out numerous times to cancel, I am still being charged for service. I want a refund. I will stop on my end as well.
CANCEL ACCOUNT AS of today December 30, 2013
Michelle Jordanqueenmichelle5454 12/30/13 3:10PM
dear sir/madam i am using orange mante cralo mobile phone, on which during skype calls my camera do not work, i went to orange company they told me to contact skype because only they can help you... so please how video calling will start on my mobile phone..
regardshenayagems 12/28/13 12:42PM
Hi, I have a subscription taken by mistake for Belgium.
I thought there would be automatic in Netherlands.
Otherwise I Europe.
Can that be changed, otherwise I double pay, and that's not so fair.
many greetingsDe7geitjes1 12/28/13 4:57AM
the new version does not allow me to sign in.
If this thing is not fixed in a week, I will move to another application.
The inability to decide whether to upgrade or not is a strict violation of consumer rights.
If Microsoft believes this right does not exist or does not want to respect it, I will boycott and encourage boycott of all Microsoft productstuli01 12/24/13 6:39AM
to whom it may concern
I have a business and being harrassed by a skype customer constantly, i have reported the harrassment inicidents ( from the same skype number) to my police department. they couldn't do nothing so far and cannot locate him, meanwhile i still recieve calls from that person () every minute making my life at business feels like hell... this guy is harrassing everyone that answers the phone and seems to be drunk, he swears and curses badly .. this is awfull . i'm going to file a complaint with other authorities if this doesn't stop, you are my last resort before filing a complaint and talking to my lawyers. please take this matter seriously, and please advice me of your action my email address is
I appreciate your concern in advance and hope to stop irresponsible people like this person, it only gives a bad image for SKYPE.
thank you and hope to hear from you soon.
EddieAnonymous 12/21/13 12:20AM
I have chosen Skype premium at $116.49 I cancelled order because kept saying unsuccessful try again, I did that three times without any success then I cancelled the order to find in my email that you charged me three times $116.49 for three orders. please refund the money and cancel all orders.
Munir HaifawiAnonymous 12/18/13 7:53PM
They have been charging me for a phone number I never ordered. I have received a partial refund. Not good enough, I want every penny back. How did they get my Paypal acct. info. when I NEVER purchased anything from Skype. I'm contacting a lawyer friend. This is a perfect class action law suit, these people are criminals and I am relentless. I am shocked Microsoft is involved with such illegal activity. I will never give up.
S. CA.Anonymous 12/6/13 11:29AM
I experienced the same problem. Trying to get refund. I think this is a case for criminal investigation. If Skype is a division of Microsoft, what Microsoft is thinking?
They are collecting money. I think this is scam company.vovash 12/3/13 7:02PM
I do not have a Skype account and due to the trouble I have had trying to contact Skype over someone else using my credit card to pay their Skype fees I will never use Skype and I would not suggest it to anyone. Why on earth would anyone use a service they pay for and are not able to reach the people taking their money. MY MONEY!! I tried sending an email hopefully it will be responded to even though it required a Skype name which I do not have because I'm not a Skype member!Anonymous 11/16/13 1:10PM
My debit card expired and caused problems getting into my skype account I cannot update my card. I lost a training course through this I re purchased this course recently and have found the same problem.It tells me to pay my monthly subscription by bank order which I did yesterday and nothing has happened.
Ive tried hours on end trying to resolve this problem and cannot get to contacting someone who could help me.
My conference starts in 2 hours time and I cannot get into it.
I feel very let down by Skype's ability to help memichaeltomkins3 11/15/13 8:44AM
I can not get sms to work on skype.
To use sms you have to have skype send a code to your mobile. I followed instructions. No code sent.
I txt chatted with 3 customer service reps over 2 days. a total of 3 hours so far. To understand how bad the CS is, you have to understand at no time in the 3 hours was the problem even worked on. They just ask irrelevant questions and take a long time between txt replies.
It seems like they do not know...anything about CS or skype.
Like they don't really work for skype.
A very strange CS experience.
I think CS is outsourced.
In the USA you can get good CS and terrible CS but you always get ppl who actually have the capacity to resolve an issue. It is not apparent to me that Skype CS even has the skills or knowledge to solve an issue.
I will call them a 4th time. I have zero confidence that skype CS will resolve the issue.
If you want to use their CS chat be prepared to spend an hour or two of wasted time.
Frustrating. Just plain non service.
I have been a skype customer since it began around 2003. It used to be better in many ways. skype txt chats with mobiles was common and had no problems.
Is skype another great product going down the drain?
I always liked skype. It is sad to see such an incompetent customer service program. What happened?Anonymous 11/8/13 10:37AM
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I would like to remove old, out-dated, and cancelled credit card details from my account, but the "Billing and Payments" link on their web page fails. 09/17/12
Difficult to even find links to account details. Poorly designed (on purpose?)!
I use the Skype service daily and even have an inbound number, but sometimes their website just doesn't work. And it's always difficult to use.BobNes 9/17/12 12:42PM
I just wanted to let someone at Skype know that Skype's video calling has given me an incredible gift and opportunity.
I'm currently living in Victoria, Australia, and my whole family lives Washington State, USA.
My fiance, my parents, my very young nieces, and everyone still lives at home. My fiance's father passed away several weeks ago. I have been sorely missing my family and friends, and dealing with something like this made it so much more difficult. Fortunately, Skype not only let me stay in close contact with those people, but it did even more.
On the day of the memorial service with the help of wireless internet at the church, I was able to Skype in and watch the memorial service live, being as close as I could to my family even while being 8,000 miles away.
As if this wasn't enough, I even was able to Skype throughout the reception, visiting with and seeing all the family and friends who were there to support my family.
So, thank you so much for everything, I wanted someone at Skype to know how much you have helped me this year.MeganMichl 8/30/12 3:35AM
Personally I have always found Skype service very good. Questions answered withn specified time quotes. I think it's wonderful. I would assume for disabled or the housebound, tremendous. Had an issue with icoming video signal from Cyprus recently, but in 5 years, that's all.
Cheers Skype. It's gr8.
TB. Doncasterbailey210 12/14/11 1:05AM
Every time my computer starts I see the following message on the screen^
'Skype extras manager
Unexpected response from server received
Do you want to send a problem report to customer service?'
I don't know what it means because I have no problems with Skype f don't want to send any reports. Please help me to get rid of these messages.
Thank you. Ninaanina707 5/30/11 6:39AM
I just want to say thank you to your company. Because of you, I can talk to my son who is in the military, and see him. God Bless you all! So many families are separated right now and you have made it possible to stay connected with loved ones. I can never thank you enough for your service.lsuej1954 3/27/11 4:33PM
Thank you skype. Our son and family live in Japan,Due to the earthquake we were very concerned w/their safety. We were able to skype with them just after the event and were sucessfull w/great connection both verbal and video. Our fears were forgotten. Thank you again for such a wonderful product. Bob&Debbie OliverAnonymous 3/11/11 7:17AM
I've had Skype for a year. I do use the service and like it. I also have the "Skype To Go Number" and a few other options, but as mentioned by others, can't find any help that pertains to particular technical questions. That is Skype's main downfall, lack of support. I will most likely continue my subscription with them when it comes time to renew. I have friends that use Skype with little complaints from them.Anonymous 2/6/11 11:02AM
For the past week I have been trying to make a video call where the called person is able to view our video. It does not wrok with Skype. I have tried downloading software from Logitech and Skype as well as reloading the Logitech CD software, to NO AVAIL.
I'M AT THE END OF THE ROAD WITH SKYPE AND CANNOT GET THIS ISSUE RESOLVED.Anonymous 1/18/11 8:53AM
My bank acct. just got whacked with two charges for close to $160.00 with "WWW.SKYPE.COM INTERNET LU" as the reference name. Skype looked it up on their end (had to Email and the got back to me in five minutes) and they confirmed that it was someone else using my card to make international calls. They were actually very helpful; explaining how to dispute the charges at my bank and get the money back. It's going to take a week or two, but they've already flagged my card info to try and catch the person and expedite the return when the bank contacts them.spamlad 11/5/10 12:05PM
My experience with Skype has been very positive for the last several years. They have always answered my inquiries in a timely fashion and provided the assistance I have needed.
A phone number would be nice but suppose they have chosen to put their resources into providing a better product.dvbeav 11/2/10 8:48AM
I find that Skype is everything it says it is and more. Connections are fantastic. Prices are great and billing is always accurate. Out of hundreds and hundreds of calls I have had only one or two bad connections.Dave 4/9/10 6:47PM
I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.JEEJ 1/26/10 9:28PM
After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.gerrya4 9/1/09 8:10AM
Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to mejaredt112 8/5/09 6:38PM
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