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They have been charging me for a phone number I never ordered. I have received a partial refund. Not good enough, I want every penny back. How did they get my Paypal acct. info. when I NEVER purchased anything from Skype. I'm contacting a lawyer friend. This is a perfect class action law suit, these people are criminals and I am relentless. I am shocked Microsoft is involved with such illegal activity. I will never give up.
S. CA.Anonymous 12/6/13 11:29AM
I experienced the same problem. Trying to get refund. I think this is a case for criminal investigation. If Skype is a division of Microsoft, what Microsoft is thinking?
They are collecting money. I think this is scam company.vovash 12/3/13 7:02PM
I do not have a Skype account and due to the trouble I have had trying to contact Skype over someone else using my credit card to pay their Skype fees I will never use Skype and I would not suggest it to anyone. Why on earth would anyone use a service they pay for and are not able to reach the people taking their money. MY MONEY!! I tried sending an email hopefully it will be responded to even though it required a Skype name which I do not have because I'm not a Skype member!Anonymous 11/16/13 1:10PM
My debit card expired and caused problems getting into my skype account I cannot update my card. I lost a training course through this I re purchased this course recently and have found the same problem.It tells me to pay my monthly subscription by bank order which I did yesterday and nothing has happened.
Ive tried hours on end trying to resolve this problem and cannot get to contacting someone who could help me.
My conference starts in 2 hours time and I cannot get into it.
I feel very let down by Skype's ability to help memichaeltomkins3 11/15/13 8:44AM
I can not get sms to work on skype.
To use sms you have to have skype send a code to your mobile. I followed instructions. No code sent.
I txt chatted with 3 customer service reps over 2 days. a total of 3 hours so far. To understand how bad the CS is, you have to understand at no time in the 3 hours was the problem even worked on. They just ask irrelevant questions and take a long time between txt replies.
It seems like they do not know...anything about CS or skype.
Like they don't really work for skype.
A very strange CS experience.
I think CS is outsourced.
In the USA you can get good CS and terrible CS but you always get ppl who actually have the capacity to resolve an issue. It is not apparent to me that Skype CS even has the skills or knowledge to solve an issue.
I will call them a 4th time. I have zero confidence that skype CS will resolve the issue.
If you want to use their CS chat be prepared to spend an hour or two of wasted time.
Frustrating. Just plain non service.
I have been a skype customer since it began around 2003. It used to be better in many ways. skype txt chats with mobiles was common and had no problems.
Is skype another great product going down the drain?
I always liked skype. It is sad to see such an incompetent customer service program. What happened?Anonymous 11/8/13 10:37AM
i was trying to change my passwordand typed in mt email address and recived the code!!!!!! when I recived the code there was no indaction where to type itso when I tried it went back to the same page type in you email page''''''''''''''''''''''''''''!!!!!!!!!!!!!!!!!!!!!!!!!!!!! this happened to the point I can not do anything till tomorrow and this is not correct you dont recive directions where to put the number and the words I want to use are not nice anddont want to be kicked offof the internet!!!!!!!!!!but you need to explaine this in a better manor..............how am I supose to do this:::::::::: my email isjackiegilbertzahout 11/2/13 3:47PM
I have been charged again for 876 Rs. but it is too costly please convert my subscription just like india's local calls.Otherwise I want to close my account with skype.Anonymous 11/2/13 6:53AM
I Have Tried Constantly To Reach You On Live Chat!! Cant Find The Icon To Click.
I Wanted $1o.00 On My Credit Card But What Charged Twice!!. Can You Pls Deduct The Exra $10.00 From My Credit Card? Pls Respond,, Very Difficultoto Reach Anyone Or A Humanb Being>>>>
Thank You For Your HelpAnonymous 10/29/13 8:42AM
My Account was blocked for no reason apparent to me and the verification procedures that I was subjected to are just impossible. I have correctly answered a long number of detailed questions but they just keep on adding more or returning to the ones I already answered. Not to mention rude support acting in a very "superior way" and claiming to be helping with resolving "my problem". My account remains blocked. I did not know Skype was like this and had a very positive view of them until now. Not that I had any previous experience with dealing with their "support".janinsamui 10/28/13 6:07AM
My Skype account was blocked for no apparent reason. When I tried to chat with a customer service person (this is the only way to reach any live person), the first two simply said that they couldn't help me to unblock and I would have to wait for technician to unblock. I registered an account help request with their website. After two week's waiting without resolution, I chatted again with Galdys, who said she'd help me right away. After jumping through a dozen or so hoops and emailing her my credit card statement showing a Skype charge, she disappeared and never returned to the chat. Another rep picked up from there and told me that my account would be permanently blocked. I asked why and she couldn't give me a clear answer. So Ii asked her to close me account and refund my credit. She said no and I would have to dispute the charge with my credit card company for the credit. Word of caution, don't get near to Skype. There are so many alternatives that offer better customer service than this stinky service. Attached is the chat recording (I wasted 1 hour 10 minutes, for the third time, to be humiliated and disserviced):
9:45:29 AM System
9:46:09 AM Gladys A.
I'll check this out for you.
9:46:11 AM Gladys A.
May I have your Skype username and your first name please?
9:46:28 AM me
Me, my name G (both change for this post to protect my identity)
9:46:44 AM Gladys A.
9:46:57 AM Gladys A.
Searching for your Skype account in my system now.
9:47:09 AM Gladys A.
G, I am now looking at your Skype account and as I can see it, I can confirm that your Skype account has been restricted.
9:47:24 AM Gladys A.
9:47:24 AM Gladys A.
I am now investigating the reason for your account's restriction and then I'll check if I can still release your Skype account today.
9:47:49 AM Gladys A.
G, for me to release your Skype account, I would have to verify it first.
9:48:00 AM Gladys A.
Would it be okay if I would ask you a few questions?
9:48:04 AM me
9:49:58 AM Gladys A.
I appreciate your cooperation on this.
9:49:58 AM Gladys A.
To verify your Skype account, please provide all the following information:
9:50:01 AM me
I've used the same credit card to purchase credits and subscriptions without problem. So I don't understand why my account is blocked.
9:51:14 AM Gladys A.
1. How did you pay. Previous payment method?
2. Please provide 2 phone numbers you have recently called from Skype.
3. What was the total cost of a recent order?
4. What is the email address you provided at registration?
5. The email address you prefer to register to your account
9:51:26 AM me
Answers to her questions
9:55:34 AM Gladys A.
Thank you so much for the information you have provided.
9:55:46 AM Gladys A.
For further verification, please provide the following information too:
9:56:10 AM Gladys A.
1. The 1st, 3rd, 10th, 13th and 14th numbers of the card used.
2. When did your last order occur (dd/mm/yy)?
3. What is your full billing address?
4. Please give the exact Skype Names of 5 buddies in your contacts list.
5. Your card provider
6. Your full name
9:57:19 AM me
10:02:40 AM Gladys A.
10:02:50 AM Gladys A.
Let me now verify the information you have provided in our system data.
10:02:55 AM Gladys A.
This may take a few minutes. Please bear with me.
10:03:00 AM Gladys A.
Please stay online. Rest assured I am just here working behind for you.
10:06:25 AM Gladys A.
10:06:29 AM me
10:10:30 AM Gladys A.
G, can you send me a screenshot or a scanned copy of your card billing statement showing Skype purchases on it please?
10:10:50 AM Gladys A.
Please send it as a jpeg file email attachment to my inbox at email@example.com
10:10:55 AM Gladys A.
10:11:13 AM me
OK I'll email you that.
10:14:10 AM Gladys A.
G, just checking to see if we are still connected?
10:14:15 AM Gladys A.
Okay. Thank you.
10:14:39 AM me
I am. Login to capture the screenshot
10:15:15 AM Gladys A.
10:19:52 AM me
Just email the file with the screenshot
10:20:15 AM Gladys A.
10:20:25 AM Gladys A.
Searching my inbox now...
10:20:45 AM Gladys A.
I have not received your email yet, G.
10:20:55 AM Gladys A.
Maybe I have to wait a few more seconds.
10:21:20 AM Gladys A.
While waiting for your email, G, can you tell me when did you create your Skype account?
10:21:30 AM Gladys A.
Also, can you tell me the country where you created it?
10:21:48 AM me
My answers to her questions
10:22:25 AM Gladys A.
Have you been traveling recently?
10:22:57 AM me
10:23:55 AM Gladys A.
G, I have not received your email yet.
10:24:20 AM Gladys A.
10:24:25 AM Gladys A.
10:27:10 AM Gladys A.
G, just checking to see if we are still connected?
10:27:56 AM me
yes about to email again
10:28:58 AM me
It's sent again
10:29:30 AM Gladys A.
10:29:35 AM Gladys A.
Checking my email again.
10:37:33 AM me
Did you receive it?
10:44:56 AM me
Are you still there?
10:47:30 AM System
Your agent has been disconnected from the system, you are now being transferred to your original queue. Please stand by...
10:47:30 AM System
Gladys A. has left this session!
10:47:30 AM System
Janice Q. has joined this session!
10:47:30 AM System
Connected with Janice Q.
10:47:45 AM Janice Q.
Hello! I'm Janice.
It seems you have been transferred to me for further assistance. I'll just take a look at your previous conversation and then we can get started.
10:48:21 AM me
10:50:50 AM Janice Q.
Thanks for waiting!
10:51:05 AM Janice Q.
I understand that you want to reactivate the account, G.
10:51:17 AM me
10:51:35 AM Janice Q.
But as further checking on your account, I have learned that this account cannot be reactivated and will be permanently restricted.
10:51:49 AM me
10:52:10 AM Janice Q.
10:52:58 AM me
Then would you please refund the $6.25 credit back to my credit card and then close my account?
10:53:40 AM Janice Q.
We are unable to process a refund for a restricted account and we are unable to close the account as we are unable to reactivated it. It will be permanently restricted.
10:54:20 AM Janice Q.
What we can suggest, please file a dispute from your financial institution for this credits remain on the account.
10:55:07 AM me
OK, you are not serving the customer correctly. I will publish what we said over the net.Stay_Away_From Skype 10/26/13 11:20PM
I have a credit of $14 plus that is due to be negated if I do not use in 7 days. Skype name theresaandjohnlambert. PC dismantled,working from iPad while on the move. How can I transfer credit over to iPad to use.theresaandjohnlambert 10/25/13 9:40PM
Good morning to you
I have tried to and tried to contact you via live chat and have got nowhere, this needs your urgent attention as since April 2013 YOU SKYPE have been charging me on EACH auto recharge either TWICE or THREE times!!! Each time,
AGAIN ON 21ST TODAY YOU HAVE CHARGE FOR REFERENCE 287 the amount of £10.04 twice AND 15th October 4 times £10.04 through Luxembourg
My account has two address so I can only think that you are taking out double or treble every time I Autocharge for both accounts, this is now serious and you owe me around £600 , I have tried to cancel one of these accounts to stop this error but it will not allow me
Please look into this since April of this year and I confirm a contact number for me to speak with someone regarding this serious issue ASAP,Anonymous 10/21/13 1:12AM
i am having the same issue about currency rates and i was not given any help on your chat line i need a refund for rate changes .you have to let the customer know the rate is set for your country so they are not charged over seas rates.sweet11412 10/20/13 6:41PM
I had ordered from your business partner chatandvision in the month of August 2013. My order number is I was promised delivery within 7-14 days. I have still not received my order. I keep reminding them by mails (since they have no customer care number). However I only get false promises that the order is in transit or awaiting customs clearance and every time claim that in few days I will receive my order. After getting frustrated I asked them to refund my amount. Now they have even stopped replying to my mails. Skype is such a huge brand name. Please look into my complaint as now Skype remains my only hope.
Also, why do you choose to partner with firms like chatandvision and spoil your own reputation. Don't you do background screening of your business partner. There are so many grievances registered online against chatandvision.
Please look into my complaint and help resolve it. I had high regards from Skype. Please do the needful so that my respect for your services remain intact.
Parin NarichaniaAnonymous 10/20/13 5:38PM
please check the last few days back top up already but we can not talk but we saw the delivery reports but can not talk please check and give me all detailsEILR 10/16/13 1:09AM
Why can't you provide us a number to call
for customer support service, stupid idiot?Anonymous 10/15/13 3:18PM
SKYPE is a frigging rip off. I have never delt with them but all of a sudden I have a charge against my bank account. I did a dispute thru my bank. I AM contacting the Mississippi State Attorney's Office and file a fraud case agaist SKYPE. I suggest everyoe witha problem with SKYPE do the same i their Stateflyongred5 10/7/13 10:35AM
I have Skype for years
FREE and now they want to charge me. When I put free they say I bought my computer in other country HUH???? Can I get some help. I go to help and they send you here there and yonder. Can not find number to call. But just read some comments and does not matter no one answers. Helpkathleen 9/27/13 9:46AM
Although I cancelled my subscription to a Skype telephone number within days of initiating it, they have pulled the charge from my account without authorization.
It is diabolical that a phone company does not have phone numbers! Maybe that would be good advice to it's subscribers for the future - don't have a Skype number - this is an example the company has set for themselves!Anonymous 9/25/13 3:13PM
Skype are deducting a dual payment for Skype Premium from my bank account and a credit card, but whenever I attempt a video call with more than one person the connection is lost. I have spent a large part of the day talking to your communications department and they were unable to help. I get the impression that this is intentional.
Dr John PigdenAnonymous 9/24/13 6:10AM
I emailed skype but have not heard back.
someone charged my bank account $18 without
my authorization or permission. I want this
charge backed out and you neede to stop doing
this. If not, I will notify my BofA claims
dispute dept and try get this taken care of.
Any further action to charge my account will
be considered unlawful and you people don't
even provide a customer service number.
I expect immediate action to be taken.
Tricia Schadetricia.schade 9/23/13 3:39PM
I have the same problem.
Skype's customer service is one of the worst, or better they do NOT HAVE one.
They kicked out my subscription, they did NOT response to any of my email help requests for over three weeks. And they do NOT offer ANY phone number to get a live human being to talk to.Kernicl 9/16/13 9:15AM
i keep getting this disk I/O error when i log into my skype. i fallowed your directions on how to fix it and deleted my account history off my computer and it didnt work. is there a way i could get better step by step help(maybe in a phone call) to fix this. email me at thank youxxryandurbinxx 9/9/13 6:24PM
Absolutely diabolical service. Have now been referred to eight different people and still do not have a solution to my problem. They have now stopped returning any of my emailed requests for help!Louis 9/5/13 2:50PM
DO NOT USE SKYPE I'd say I used to use them except I CANT cancel them despite emails and cancellation requests and not being able to use the service for over 2 months They have horrible customer service response. I've been trying to cancel my service via the Help email for over a month now (unable to use service for over 2), but whereas I've received plenty of responses telling me things like I must provide my number and Skype name, despite their being listed in the same email the Skype rep is responding to, or telling me to read the same FAQ links I've already read, I've never had a response back to confirm cancellation of their service. I DID just get billed by them again, even though I have emails to prove my attempts to cancel. My only option at this point is to go into my bank and submit a stop payment for any going forward, and submit the unacknowledged email requests for cancellation to BBB and whatever other monitoring services are available. Nightmare!FormrCust 9/3/13 7:45PM
1 - 25 out of 637
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I would like to remove old, out-dated, and cancelled credit card details from my account, but the "Billing and Payments" link on their web page fails. 09/17/12
Difficult to even find links to account details. Poorly designed (on purpose?)!
I use the Skype service daily and even have an inbound number, but sometimes their website just doesn't work. And it's always difficult to use.BobNes 9/17/12 12:42PM
I just wanted to let someone at Skype know that Skype's video calling has given me an incredible gift and opportunity.
I'm currently living in Victoria, Australia, and my whole family lives Washington State, USA.
My fiance, my parents, my very young nieces, and everyone still lives at home. My fiance's father passed away several weeks ago. I have been sorely missing my family and friends, and dealing with something like this made it so much more difficult. Fortunately, Skype not only let me stay in close contact with those people, but it did even more.
On the day of the memorial service with the help of wireless internet at the church, I was able to Skype in and watch the memorial service live, being as close as I could to my family even while being 8,000 miles away.
As if this wasn't enough, I even was able to Skype throughout the reception, visiting with and seeing all the family and friends who were there to support my family.
So, thank you so much for everything, I wanted someone at Skype to know how much you have helped me this year.MeganMichl 8/30/12 3:35AM
Personally I have always found Skype service very good. Questions answered withn specified time quotes. I think it's wonderful. I would assume for disabled or the housebound, tremendous. Had an issue with icoming video signal from Cyprus recently, but in 5 years, that's all.
Cheers Skype. It's gr8.
TB. Doncasterbailey210 12/14/11 1:05AM
Every time my computer starts I see the following message on the screen^
'Skype extras manager
Unexpected response from server received
Do you want to send a problem report to customer service?'
I don't know what it means because I have no problems with Skype f don't want to send any reports. Please help me to get rid of these messages.
Thank you. Ninaanina707 5/30/11 6:39AM
I just want to say thank you to your company. Because of you, I can talk to my son who is in the military, and see him. God Bless you all! So many families are separated right now and you have made it possible to stay connected with loved ones. I can never thank you enough for your service.lsuej1954 3/27/11 4:33PM
Thank you skype. Our son and family live in Japan,Due to the earthquake we were very concerned w/their safety. We were able to skype with them just after the event and were sucessfull w/great connection both verbal and video. Our fears were forgotten. Thank you again for such a wonderful product. Bob&Debbie OliverAnonymous 3/11/11 7:17AM
I've had Skype for a year. I do use the service and like it. I also have the "Skype To Go Number" and a few other options, but as mentioned by others, can't find any help that pertains to particular technical questions. That is Skype's main downfall, lack of support. I will most likely continue my subscription with them when it comes time to renew. I have friends that use Skype with little complaints from them.Anonymous 2/6/11 11:02AM
For the past week I have been trying to make a video call where the called person is able to view our video. It does not wrok with Skype. I have tried downloading software from Logitech and Skype as well as reloading the Logitech CD software, to NO AVAIL.
I'M AT THE END OF THE ROAD WITH SKYPE AND CANNOT GET THIS ISSUE RESOLVED.Anonymous 1/18/11 8:53AM
My bank acct. just got whacked with two charges for close to $160.00 with "WWW.SKYPE.COM INTERNET LU" as the reference name. Skype looked it up on their end (had to Email and the got back to me in five minutes) and they confirmed that it was someone else using my card to make international calls. They were actually very helpful; explaining how to dispute the charges at my bank and get the money back. It's going to take a week or two, but they've already flagged my card info to try and catch the person and expedite the return when the bank contacts them.spamlad 11/5/10 12:05PM
My experience with Skype has been very positive for the last several years. They have always answered my inquiries in a timely fashion and provided the assistance I have needed.
A phone number would be nice but suppose they have chosen to put their resources into providing a better product.dvbeav 11/2/10 8:48AM
I find that Skype is everything it says it is and more. Connections are fantastic. Prices are great and billing is always accurate. Out of hundreds and hundreds of calls I have had only one or two bad connections.Dave 4/9/10 6:47PM
I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.JEEJ 1/26/10 9:28PM
After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.gerrya4 9/1/09 8:10AM
Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to mejaredt112 8/5/09 6:38PM
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