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Skype

Customer Service Ratings and Comments

Skype is ranked #275 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 18.68 out of a possible 200. This score rates Skype customer service and customer support as Terrible.

NEGATIVE Comments

188 Negative Comments out of 192 Total Comments is 97.92%.

POSITIVE Comments

4 Positive Comments out of 192 Total Comments is 2.08%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
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  • i recently found out there was a billing problem with skype! there has been charges for two skype accounts being billed to my visa debit! one that i use(4848213778),and one i don't even know about until now! there is no phone number to reach them only email service! so over an 8 day period i had conversations with them getting nowhere! i still haven't solved why this account is open and how to cancel it if i don't have access to it! they stopped responding through email when i got frustrated and asked for a manager. meanwhile my only why to resolve this myself is to have my credit union cancel my bank card so they just can't charge it anymore! but i still will have to eat a whole year of charges to an account that wan't even used!!! i have found out that google voice is FREE f#@$ skype!

    zink.star 9/2/10 3:18PM

  • i just recently started to use skype and so i had a good impression initially--then I purchased $10 credit to call landlines and it turns out in the small print that the charge is really about tripple what they advertise (about .06/min instead of .02) but still...these days I have no stomach for large rich ppl/companies basically ripping ppl off. Whatever happened to ppl who deliver goods and services they promised in an honest way to build return business/good will. Are we destined to become slaves??!! (Down with Tmobile while I'm at it!) I give worst rating bc no customer service and deceptive advertising.

    Anonymous 9/2/10 12:20PM

  • I cannot reach anyone to get a refund for the skype audio recorder which doesn't work with Mac. I was directed to Apple by skype customer service, where I had to buy it for a Mac. Now, I have no refund from skype for a product I cannot use. What a gyp!

    brycemorris 9/2/10 9:44AM

  • The inability to contact Skype is extremely aggravating. Problems are left unresolved for extended periods, leaving Skype to be a very unreliable service. I have signed on for one year telephone calling service and cannot get it back online whenever any web or computer glitch knocks Skype out. Please contact me if you have any ideas regarding repairing my Skype account.

    Thank you

    Anonymous 9/1/10 11:10PM

  • I have never uses Skype before in my life but they are with drawing money from my visa/check card. There is no contact number for them on their website nor was my bank able to find a number for them that typically accompanies transactions processed by card. Now I am having to wait to get a new card in the mail issued by my bank in order to insure this doesnt happen anymore since we can not get a number to contact Skype.

    Cindy 9/1/10 9:42AM

  • Skype is way too complicated to understand on their website, let alone try to subscribe to any service.. It is supposedly free -- yet adds charges for long distance calls etc. with added connection fees!! After signup -- it is a nightmare to try to cancel an account and/or subscription if you are dissatisfied..There should be a MAJOR CUSTOMER PROTEST PETITION setup to demand that SKYPE simplify the following: their website, phone/video call option plans, payment plans and cancellation procedures. This company is getting away with A LOUSY WEBSITE/OVERLY COMPLEX/COSTLY PHONE/VIDEO OPTION PLANS/OVERLY COMPLICATED PAYMENT PLANS, AND LOUSY CUSTOMER SERVICE. Hoping Skype listens and redesigns their website and all their phone/video plans/services to improve their customer relations before it is too late!!!

    SKY BLASTER 8/31/10 11:27AM

  • I call a number get a computer it tell me to enter 6 to get my party when I push 6 nothing happens.contacted skype they never returned and answer to my Question .

    mmachine99 8/30/10 8:44AM

  • I can not register with skype because your security certificate with windows has expired. I tried to ask about it by using your help tab, but could not even get a response without paying $35. I am extremely disappointed with skype.

    martyh 8/29/10 11:46PM

  • Have never herd of this company until there was 2 withdrawls from my bank account of $60 each. My bank is investigating this company for fraud.

    Anonymous 8/27/10 6:15PM

  • I have just requested help from support@skype.net because my account has been tampered with and I can not get access to my account. I received an automatic answer stating that this service is no longer in use and directing me to a site which requires as a first step to register to my account, of course I cannot access to my account and for this reason I need help. Any ideas? Stuck

    Anonymous 8/26/10 8:05AM

  • This morning skype had a flash notice right before opening the program indicating that I had to register with another password. I tried many times to no avail, in trying to correct this situation skype system indicated to provide them with my e.mail addres, after typing my email address a notice appeared stating that the email address was not recognized. This way can not enter to my account but worst I can not cancel the automatic recharge feature. To my surprise, in my mail, I had received three notices from skype i a matter of minutes, one for a $ 10 automatic recharge, a second one for a $ 25 automatic recharge and the third one informing to have provided me with a new email address, one I have not solicited before. It is really very dissapointed that the "secure System" to protect the customers, has not been secure and worst, there is not a phone number to report those abuses. It is really a robbery
    Jaime Salazar

    Anonymous 8/26/10 7:50AM

  • The WORST customer service. I would like to get a "free" account, but lo and behold, someone else signed up with my email address and created a user name. I can not change this user name and dont want it. I have written SKYPE 3 times now to fix this with no 'real' reply, only an automated one saying they will respond in 18 hours (its been 104) also, their help screens say to go to the "subscriptions page and cancel" however - no subscription page exist for a free acct. aughghghghggh grrrrrrr

    SkiptheSkype 8/23/10 12:00PM

  • I have two prepaid skype numbers, one paid a year in advance. As they give no notice otherwise, I have both numbers under one login and password. I lost a credit card which was set initially for the 3 month pay in advance capability. I cannot use the second number at all for making outbound calls, although I paid in advance for the subscription.

    Skype should be subject to a class action lawsuit. They gave me credits which were nominal, whioh their link was to trigger my first subscription account to be paid forward. I have written them 7 times, and either they dance around the issue, or tell me to buy more credits. I have now done that for $20.00, while they breached their contarct representation on my second year paid in advance account for a service I cannot use, as their system won't allow me to call out as its two numbers under my name.

    This company is getting to do an IPO, is committing consumer fraud in my opinion, worse than AOL. Its a mess and I would not recommend anyone, buy their subscription service. They try to nickel and dime you, and eventually wear you down. It won't work with me, and I think someone should pull a class action suit, they are ripe for it.

    Words can't describe the frustration and acrimony I have towards this company.

    Anonymous 8/20/10 4:20PM

  • The worst customer service ever!I have a US Skype along with the subscription, therefore, all my outgoing calls to the US & Canada are free. When I decided to cancel my subscription and my number, I had a couple of $$ left on my account, the scumbags started charging me from that fund. The money I had there I use to call overseas. Go figure that out!

    I am not sure if they have real people! Another loyal customer's gone!

    Anonymous 8/19/10 6:51PM

  • I am sick and tired of searching SKYPE customer care number . I purchased the Skype whole UK land line + mobile pack , however I am not able to call to any mobile number . This is so ridiculous. I have typed my query umpteenth times on the help box of Skype . Not to mention all went in vain. Can anyone help me please to get the number?

    IVY 8/19/10 6:33AM

  • Skype is either totally incompetent or criminal!

    I can't believe the grief I have gone through in the last few days just trying to get a Skypein number.

    Earlier this year I had purchased skypeout for 12 months, and wanted to purchase a phone number so I could use it to receive calls (instead of my landline).

    My payment to Skype (also Paypal and moneybooker)was repeatively rejected..... to the point that my bank put a "fraud hold" on my credit card!!!!!

    So I had to call the bank and get it all straightened out.

    So Skype, F*ck off! Ooma here I come!!!!

    Kiss my grits 8/18/10 4:50PM

  • I've purchased skype pro subscription to make local calls. I don't have a problem with fair usage, but it doesn't work at all. It always asks you for more skype credit.

    They don't respond to tickets in a timely manner or at all in my case. I would suggest performing a chargeback. If you are on monthly like I am and they keep charging you after your cancellation, just perform repeated chargebacks.

    Anonymous 8/16/10 11:13AM

  • here is something on my account:
    Date, time
    Item
    Type Rate/min Duration Amount*
    Aug 14 21:01 +xxxxxxxx, China Call C$ 0.024 00:08 C$ 0.083

    for an 8-second connection (it actually didn't connect), Skype charged me 9 cents at a rate of 2 cents per minute. Now after reading this website, I am seriously worried my credit card...

    Anonymous 8/15/10 6:58AM

  • I've been trying to purchase credit to no avail. Since there is no way to contact this company I've decided not to go any further. Now after reading the comments from other users, I am thankful I didn't give them my credit card. These guys must be under investigation for fraud by now. You are right in not dealing with a company whom you cannot get in touch with. Duh!
    It seemed like a decent idea with the video but apparently there are some major problems within.
    I would suggest "Happy Jack" something like $20/yr. or less and great service. No video though. I'm sure they're working on it. I would dump skype if you have to pay anything.
    Best Regards,
    M

    Anonymous 8/12/10 12:00PM

  • i have been charged $36 without my authorization by skype. and i am helpless. i find only email option to contact them. bad skype.

    zawgyio 8/11/10 7:14PM

  • ok yea they are that F-ing bad I just called the phone # on the page that said it would call skype and I got a person that confirmed that there is no way of call them and that they do not handle any thing about that and so I tould them thank you for confirming that the company was as bad as all you said and I hope that this stops people from getting ripped off DO NOT USE A COMPANY THAT YOU CAN NOT TALK TO !!
    STAY AWAY FROM THEM AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 8/9/10 6:08PM

  • ok I get!! it I was going to get a skype account but after reading all that you guys had to say about them I will not be paying them a thing and will never tell them my card#
    I must say if they are that bad then they should be out of business
    Killer

    KillerRX 8/9/10 5:53PM

  • I find the same way. There is no one to ask questions.I am suddently blocked from buying vouchers and why? My account is fine. I can't buy vouchers and there is no way to contact any one in the company. Why?

    Atchley Annelies 8/9/10 7:38AM

  • I have been hit three times today by skype. Once for 25.00 USD,One 25.00 eur, and one 25.00 GBP. There is now way to contact folks at skype nor anyway to cancel my account. This company is a complete ripoff and at the rate they are withdrawing funds I will be cleaned out by Monday.What ever you do do not sign up for Skype they are impossible to contact and impossible to cancel.Very Bad service.

    Anonymous 8/7/10 9:17PM

  • Skype is awful. Customer support representatives do not read the questions you ask them, and answer questions you do not ask. They double-charged me, once in USD and the second time in foreign currency, and I failed to obtain any clarification from them after exchanging seven emails.

    sergika777 8/5/10 9:58AM

  • Skype is truly a crooked company and they take peoples money without permission and then claim they can NOT give it back. there is no way to reach anyone and they are crooked crooks. I'm seriously disappionted and will be leaving their services. This company is a SCAM! and they will not even give back the money they wrongfully took from my account, even after I have all the data to prove it.

    tara.magic 8/2/10 2:33PM

  • Skype has F rating at San Jose BBB
    http://sanjose.bbb.org/Business-Report/Skype-232993
    Nobody gets lower than F.
    We should start a class action

    Anonymous 7/30/10 1:09PM

  • I'd like to offer info I have for my belief in true freedom. Google Voice and sipgate = free out going and incoming voip. Google this, follow directions. It is a little complicated and does need patience and time, but I speak the truth that I can use voip on my (jailbroken) iphone 3GS, on wifi, using google voice and sipgate. Skype did not screw me over like I have read in previous posts, but I did need to address something with them, that is not worth the trouble with out phone support.

    Digs 7/29/10 9:45AM

  • SKYPE HAS NO CUSTOMER SERVICE. IT IS A RIP OFF MESSED UP COMPANY. TRY THESE SERVICES INSTEAD: GOOGLETALK, MAGICJACK, OOVOO, EYEJOT, TOKBOX, SNAPYAP. SKYPE IS A RIPOFF, MESSED UP COMPANY WITH NO SUPPORT. HELP SHUT IT DOWN.

    NEIL BLUMBERG, LOUISVILLE, KY 7/26/10 9:26AM

  • Skype is ripping me off. Skype charged me for purchases without my authorisation. I was shocked when they sent me an email informing me about a purchase of Skype credit which I never did. Consecutively, Skype charged me for two monthly subscriptions. Absurd and its driving me mad. Can't dispute it Skype as there are no contact number. I want me money refunded please....

    katherine teow 7/25/10 8:18AM

  • skype do not have a contact number. they are a rip off please avoid skype

    blessed 7/23/10 12:12PM

  • Their customer service is nothing but giving people the runarounds. Their representatives give different and conflicting messages and you are left to figure out how to fix the problem their system has caused in the first place.
    Skype is great when it works, if you have a problem it is maddeningly frustrating to deal with them.

    Anonymous 7/22/10 9:01AM

  • I got on to Skype when there were around 3 million users. I integrated it into my global agent network and everything was fine. Recently I had cause to phone a friend in a country where Skype charges were good. Now Skype tells me I exceeded my limit and have to pay by almost any way other than a sensible way. Skype allows payment by PayPal or direct from a bank account (good) but then cuts the limit at around £70 a month. There is slow customer response and zero possibility of contacting anyone. It is without doubt the worst after sales customer services I have experienced. Ever. It really is time for a competitor to take away the Skype monopoly.

    Baja Papa 7/15/10 12:26AM

  • I had bought skype unlimited world for a month calling card for $14 last month. But skype charged me $14 seven times and an additional $35 within a span of ten days of my first purchase . I tried deleting my information on skype as well as unchecking the auto recharge option (which I didn't check in the first place). But nothing works and I wonder how can they charge me seven times plus additional $35 without my authorisation. Since I have only 1 skype Id ,how can they charge me $135 total for an unlimited service for the same month. This is ridiculous and they have ripped me off my money!

    kevinchu3315 7/12/10 3:40PM

  • I just signed up for skype on my cell phone. Before I got any skype credits or entered any of my credit card or bank info. I needed to feel comfortable about payment and them having access to this information. So, I needed some important questions answered. Started seraching around their website and quickly realised I could not find a customer service phone number!!!!! I emailed them which was the only option and got a response to go back to the page I was on and basically do the same thing I just did which was to email them. WOW a phone service company with no phone number!!!!Very disappointed and have decided not to used this. I will just buy a calling card. don't need the extra hasstle in my life. Just wanted something simple....DO NOT USE SKYPE!!!! IF YOU CANNOT REACH A PERSON FOR HELP AND GET THE RUN AROUND THROUGH EMAIL BEFORE REALLY GETTING STARTED WITH THE SERVICE THEN THATS A BAD SIGN. SKYPE SUCKS AND I INTEND TO TELL EVERYONE I CAN NOT TO USE THIS SERVICE!!!!!

    tmadhoo76 7/10/10 8:46AM

  • I am having a real problem with SKYPE......Not only can I use the funds that I have spent on my account but I have no way to even use these funds to make a phone call.......This is terrible....I guess I will just use VERIZON to make my overseas phone call......SHAME ON YOU SKYPE

    rita.deragon 7/6/10 4:24PM

  • I think any company in today's market is remiss in not giving a phone number for a help call to customer service. I have always enjoyed using Skype for years,but I have a definate billing problem with no one call.When my current billing is up, I have no way of renewing unless I talk to someone. Doesn't Skype realize there are other companies doing the same thing in the world?

    Dorin Lucas 6/24/10 5:23AM

  • I don't have service with Skype, or will I ever, but somehow they managed to take money out of my checking account three times in the last two days. Fortunately, i managed to catch it in time and called the bank to stop it, so I was not charged overdraft fees. I also called Verizon, who I have my phone service with because they are associated with each other, and had them talk my bank info off my account.So I would watch out for this company, they are out of Germany, and have no phone number or way to contact them.

    Buglady 6/22/10 5:44PM

  • Why am I being charged for calls that were not connected? That is a rip-off. Verizon, you own Skype. You need to clean your act, otherwise you cannot claim you are number one in customer service. You need a contact number for Skype to handle issues instead of taking people's money. If you don't fix this problem, I will no longer use Skype and I will make sure friends and family don't use Skype either. I will also cancel my wireless service with you.

    chinPoku 6/20/10 2:12PM

  • Although I did not find a customer
    service number, I did find the number
    of the server company hosting skype,

    When questioned on the phone
    do they have anything to do with skype?
    they responded we handle the servers,


    These people are the only connection
    I have found with Skype so far
    hope this helps, I too was debited almost $40.00 over a 1 week period,
    after no return email from skype and
    being unable to contact the company
    this is what i found.
    they said they would call me back
    because i asked them are they aware that
    illegal activity has been hosted on their site.

    QUIETTOUCH Inc.
    145 King. St. W.
    Toronto, ON
    1-866-214-7070 (CA)
    1-866-850-8272 (US)

    download a free piece of software from download.com called neotrace type in www.skype.com at the top, and you will find all the information you need,

    In the meantime go to your bank, and dispute the charge or call your cc company,
    hope this helps.
    the bank should return all charges that were
    not authorized by you.

    It should be noted that there is nothing wrong
    with the service that skype provides, it's just when these type of security breaches happen it would be nice for someone to respond from their company.

    jnerfing 6/19/10 4:11AM

  • Your customer service is terrible. All I wanted to do is put money in my account so that I could make phone calls from my computer to land lines and it would not let me. When I tried to get through to you I was put in contact with "just answer". They conned me out of $14.00 which I thought was to put credit in my account. Instead it was to sign up for their service. I DO NO WANT THEIR SERVICE...I want my money back from them and I already called my bank to deny the charge. They gave me some BS order number 6065862-320 for their service. I demand a refund immediately and I want to know why you are not allowing me to deposit more money in my skype account. I wrote you last night and still have not received a response. You customer service leaves a lot to be desired.

    trudy.007 6/11/10 9:07AM

  • Stay clear of skype, they are robbers

    jimi 6/5/10 3:52PM

  • Thank you everybody for all the comments. My husband got charged 8 times $10 from the automatic-recharge thing he had in skype. I cancelled that right away and told him to take care of it... that was in January and he never did. Now, I just contacted customer support and the 2 e mails that I found in this website. I hope we have some luck!

    Luna 5/30/10 10:24PM

  • WARNING... when u can't reach or make contact regarding an unauthorized payment you know their is a _SERIOUS______ __FEN_____ problem.

    The unforgiving customer and almighty karma
    of such an act is the unfortunate end of this continued service I fear.

    SKYPE IS GREAT AS LONG AS U DON'T GET ROBBED

    karmakustomer 5/28/10 10:07AM

  • I have a recharge enabled, on several occasions they haven't credited my account. Its so frustrating as you keep getting the runaround, all i want is for my account to be charged using my details which haven't changed so I can call home or mobiles that i talk to.
    So please get it sorted!
    Anyone know of another service I can us? I am really p***ed of with skype!

    Daigunn 5/25/10 8:06AM

  • "Customer Service" does not exit.
    Only contact is by email, and even initially locating the address in not clear.

    Responses to complaints appear to be auto generated based on an input phrase parser.

    Do not attempt to purchase anything from Skype.

    Mike M
    Waterloo

    Anonymous 5/20/10 7:09AM

  • yuo are crooks take my money out my acc from some orther crook and now my bank is jerking ME AROUND

    dot happy 5/19/10 8:18PM

  • support@skype.net is no longer active, must go here

    https://support.skype.com/en/support_request?

    they really hid that link...don't spam them or they will probably make it even harder to find!

    Anonymous 5/18/10 12:15PM

  • The worst customer service ever..I will tell the world .No number just the run around.

    nm64804 5/17/10 7:19AM

  • Someone else commented about "a communication company with no customer service number".
    Rather than risk having my post edited by posting the link to another site suffice it to say that Skype just lost a class action law suit which you can read about if you do a search.
    I mention this as a suggestion: maybe another class action will get their attention. Better yet, winning a class action lawsuit may set a precedent that all companies MUST have a customer service phone number.

    John Q. Public 5/16/10 2:08AM

  • Skype sucks! They are a joke! They take money from you and don't turn it off when you ask. They can rot in hell for all I care!

    kcbob49 5/13/10 3:25PM

  • my debit card number was stolen and a charge to skype was made on it and I have had no luck getting in touch with them to see what is going on. My only hope is my bank. Good luck to anyone who is trying to deal with these people because it is not easy!

    Anonymous 5/11/10 10:38AM

  • Due to a screw-up by my credit card company. I owed Skype about 6 dollars. I got online and purched $25 Skype credit which they confirmed (using a different card). Now I get warnings that my Skype is going to be turned off in one day. It seems they would just deduct the 6 dollars from th 25 dollars credit I purchased. There is no means of contacting them to simply talk to a live person. I think it is criminal to do business this way. It is maddening and frustrating. Their website just takes you in circles and wastes time.

    saxman_blue 5/6/10 1:35PM

  • Like all posts i have a problem with Skype. Not being able to address issues with billing is by design. Skype like all business is out to get as much money as they can from you without going to jail.

    We need a more public forum to address these issues. Come to think about it I'm not sure Skype is such a good deal.

    JimMac 5/4/10 10:46AM

  • unable to top up credit have waited +30mins for a response from skype this both friday & saturday. surely an internet based company should be efficient

    Ray Bacon 5/1/10 5:05AM

  • ALL,

    If Skype charges your credit card and you don't agree with it, call your issuing bank immediately (the number on the back of your card). Explain the charge is bogus and you want to dispute it. The bank should either hold the charge or credit you. Skype will then have to answer the dispute and explain it or refund the money.

    Skype charged my card twice for $10 in two weeks and I've never had an account with them. Something is very wrong here. Where did they get my card number?

    Good luck. T.J.

    T.J. 4/28/10 7:48AM

  • You guys stopped charging me automatically at my credit card as you did for years! Now am w/o SKYPE. Darn it you are a ghost communication company without human touch? You send me new passwords that doesn't work. Is my money bad? Are you pushing me up to VONAGAN? Botton line: I am losing money.
    Sam

    sam.de.mattos 4/23/10 7:37AM

  • Planned to use Skype to make long distance calls on an upcoming overseas trip.

    Their website advertises their service as such.

    Purchased unlimited sub for 3 months.

    Received confirmation the sub was activated.

    Sub appears in my account on Skype website.

    Phone says Skype credit not active. Unable to make calls.

    Skype has no contact (for a communications company? WHAT?)

    I contact supposed affiliated support group at

    skypesc@pchome.com.tw

    Mail is returned as undeliverable (dubious)

    Found thread on my problem at

    http://forum.skype.com/topic/489771-doesnt-allow-call-for-unlimited-world-subscription/

    Only solution offered is to buy more credit.

    Buying $15 (minimum) credit on top of $45 is presented as a workaround, WHAT?

    people state it doesn't work after having paid the extra money anyway, affiliated support don't care.

    Saw this thread

    Reported them to paypal. Skype didn't even try to contest my accusation they were fraudulent.

    The whole process was very time consuming. I'm sure their system (or lack of it) is designed to lead to people to give up before they are reimbursed. I bet they make a lot of money this way.

    Avoid them imo


    Anonymous 4/15/10 5:28PM

  • skype is really good i think its the best but when something goes wrong there is no way oh fixing it .......TRUST ME

    anoynomous 4/10/10 11:42AM

  • First, it is INCREDLE that I cannot contact a live person by phone with a communications company, I have never faced this.

    Why did I lose by $10 credit just for being 1 day past your date in your email, only a human can answer this using common sense?
    Your site for buying credit is so ridiculous because I get into a loop of screens, never reaching a buy confirmation!

    Please answer these even if I am amazed that this can happen in a successful comm co.. Maybe I am weird

    AnilFirst, it is INCREDLE that I cannot contact a live person by phone with a communications company, I have never faced this.

    Why did I lose by $10 credit just for being 1 day past your date in your email, only a human can answer this using common sense?
    Your site for buying credit is so ridiculous because I get into a loop of screens, never reaching a buy confirmation!

    Please answer these even if I am amazed that this can happen in a successful comm co.. Maybe I am weird

    Anil

    anil-sakhuja 4/9/10 5:55AM

  • i am trying to get my skype account email address changed, but if i haven't bought anything they cannot help me with this situation, is there anyone that has a way for skype to help

    Anonymous 4/4/10 10:30AM

  • I bought 10 dollars of skype credit, with out permission, skype has charged my card other than the 10 dollars for international calls that i never made, i dont even know anyone overseas. Ther is no customer support so they hae been reported to the FCC and i believe there is a nice fat class action coming down on skype

    kdfire 4/3/10 8:03AM

  • The phrase that I say to people is, "I've been Skyped!" I'd never even heard of Skype until my credit union pulled the plug on someone helping themselves to my money. Seems funny to me that a business involved in ensuring communication for the public worldwide doesn't offer up a toll free number (nation notwithstanding) to dialogue with even their own customers.......of which I've never been one.

    Anonymous 4/2/10 11:23PM

  • I started using skype while I was deployed in Kuwait and Iraq from April/May of 2009 up to January of 2010. Skype kept billing my account even though I had not used it. I finally discovered how to disable (I think) the recurring charges. I checked my bank account today, and they are still debiting my account. There is no way to contact them, and if I cancel my debit card, many of my monthly bills will be negatively affected. Something should be done about Skype. They are billing my account four times monthly. The account section says that they did not bill me in March, but today there are four debits of $10 each in my account. Who can help me, and people like me?

    Anonymous 4/2/10 9:11AM

  • My debit card was just charged $130 from Skype! I don't even use Skype! Someone has stolen my info, and I can't even find a way to contact Skype in order to investigate the charges. Unacceptable.

    angryatskype 3/26/10 9:24AM

  • I have not been able to use my Skype account for 5 days. I am not allowed to buy credit or redeem vouchers that I have alredy paid for at Walmart. I have e-mailed the information they requested 4 times in the last 4 days. All I get is an e-mail response asking for the same information again. My son is in Nigeria and the only cheap way for him to talk to his four children is through Skype. They are going to be disappointed again today when they can't talk to him. This sucks!!!!!!!!!!!!

    tfaulkner4644 3/25/10 1:32PM

  • I haven't used skype in a long time since it always charge me more than what the rate says... Today I tried again calling just for one minute to Canada and talking to an answering machine... the rate seys something around $0.024 / min... and I was charged 6 cents.... WHYYYYYYYYY????

    Anonymous 3/23/10 6:54PM

  • This is embarrassing, there's not a costumer service phone number or someone who can answer why am I been charge 4 times on the same purchase, and the credit doesn't even show on my account!! this is a fraud!!!

    diana.rojas33 3/21/10 8:41AM

  • this sucks and does not accept skype username and password.
    thanks a lot.
    a waste of my time.

    TO SKYPE - dump this support now because there isn't any.

    waldorf81 3/20/10 2:58PM

  • I agree with the others. I have a "credit" with Skype but can't talk to a live person about a refund or what's happening. Just getting jerked around. Is there a way to put out the word on the internet to boycott any financial entanglements with Skype?

    Anonymous2 3/20/10 1:50PM

  • FRAUDE. NO CUSTOMER SERVICE PHONE NO.

    DOUBLE, TRIPLE CHARGES.

    three charges of $10.00 each, no way to get in touch with this company, we should take this fraud to court

    Anonymous 3/18/10 6:03PM

  • I agree with all of you, they are making money from us, so how can we trust on a Company that make froudelent charges and doesn't even post a phone number to deal with the customers, therefore the law suit against them is not a bad idea. We should have legal advise from an attorney.

    Anonymous 3/16/10 5:44PM

  • We had EIGHT (8) fraudulent charges to our bank account on 3/10/10. We don't even have a Skype account - so why would we have any charges??!! Like you said, there seems to be no way to contact Skype (imagine that!) or to get you money back!!

    Anonymous 3/16/10 10:33AM

  • I agree..I had 3 fraudelent charges of (2) $10.00 each & $18.00 from Skype as of 3/14/10. And not able to disbute since they don't have a phone # for their customer support. Should we all go in a law suit against them.

    3/15/10

    Anonymous 3/15/10 11:10AM

  • Someone needs to investigate and shut these people down NOW !!! I had 2 fraudelent charges of $10.00 each from Skype and had never heard of them until now. And a phone company NOT having a customer support phone number?
    DL 3/10/10

    Anonymous 3/10/10 8:34AM

  • FRAUDE. NO CUSTOMER SERVICE PHONE NO.

    DOUBLE, TRIPLE CHARGES.
    NO EXPLANATION
    YOU ARE THUGS

    ART 3/10/10 6:21AM

  • I have had my Skype account hacked, as well
    and am completely underwhelmed by Skype's attitude on this, it is very easy from them to determine when an account has been hacked, and trying to get it fixed, charges reversed, etc
    is just not happening, however Skype has no interest in fixing these issues as they are still making money and have no idea of the concept of customer service. I don't believe that any of this will change until a Class Action Suite is brought against Skype.

    Carol

    Carol 3/6/10 10:21PM

  • i have 12 dollars in my account but every time i try to make a call there is a mesage saying that i dont have enuff cridt .can some one fix this promblem there is no number to call or custmer sevice .

    moreen7557 3/1/10 3:58PM

  • They cancelled my phone number even though I annual subscription that was only one month into the subscription. I have tried everything to contact them to get it corrected. Still waiting to hear from them as I need to have it work to do my job.

    Anonymous 2/24/10 6:56PM

  • This Skype thing is fraudulent. I bought three recharge cards worth US$10 each over 6 weeks ago, and guess what? Upto now the Skype System claims that the recharge cards are non- existent, who do i call for restitution, nobody! I committed all my international telephone budget for the month, and for 6 weeks i haven't been able to talk to my mother, thanks to Skype! I have sent dozens of emails, and not even one response has come through, am done with this damp squib called Skype!

    Gee 2/23/10 7:01AM

  • I had my account blocked for no reason, went through all the procedures to change password and contact skype, no response, finally after sending at least 8 requests for the account to be unblocked I received one email and then 5 days later another which was exactly like the first. I think they have an automated system to which they just put 'names' so that we believe there's actually someone there. I rely on skype computer to phone and this has inconvenienced me - also they took about $40 US from my world account and say they can't give it back!

    anonymous 2/5/10 7:47PM

  • I signed up a year ago as a test. Just to see if I wanted to use it. I forgot about the account. Starting FEB 1 2010 I started getting emails saying that someone other than me was buying 10 euro phone cards. I did my best to contact skype and I guess it worked because when I logged in it says that the account is locked and that that they were fraudulent transactions. Totally rediculus though. Skype is just about impossible to contact. I would never recommend them to anybody. EVER.

    Anonymous 2/3/10 6:31AM

  • I was charged for services which were not credited to my account. Customer service was very slow and very inept at communication with spelling mistakes and bad English.
    I eventually got a refund but Im still waiting for another issue and the more i look , the more I see inaccuracy in charging and accounting procedures. I've been a loyal Skype fan and user for many years but these recent events have me feeling disturbed and lost confidence.

    sebastiandavy 2/2/10 3:47PM

  • This company is just useless at offering support.

    If all else fails their legal office in London is at:

    Legal Department Skype Technologies 2 Stephen Street London, W1T 1AN United Kingdom

    Anonymous 2/1/10 12:28PM

  • My SKYPE account was hacked last night. I noticed my phone ringing around midnight which was very unusual. I checked my account immediately and had calls to unknown numbers in Nigeria. I immediately cancelled auto-recharge thinking that at least these hackers would not be able to make any more calls, however they managed to then change my password and set up auto-recharge again. I woke up this morning to several charges on my bank account for SKYPE credit. My husband thinks SKYPE probably pays people to do this so they can make money, thus they do not have a customer service department with live people and can avoid your claims. NO ONE has contacted me back in regards to my issue but thank goodness I have good protection from my bank.

    amy.battaglia 2/1/10 7:24AM

  • Skype has blocked my account today AFTER I bought more credit for my SkypeOut account. The accepted my payment and charded my credit card. THEN they blocked my account.

    No notification and no explaination.

    When I filed three help desk tickets they responded by asking me to confirm my credit card account settings but of course access to my account settings are also blocked.

    Even though I sent the information they requested the account is still blocked and I have not heard anything back from Skype.

    There is no contact number and no chat line.
    Their execs have no email adress published on the Skype web page.

    Their customer service is worse than you survey indactes and over time this will affect Skype's core business.

    wingssail 1/30/10 7:47PM

  • My account was hacked tonight, I have spent four hours trying to reach someone at skype with no results. I have tried everything, to mail "customer support" and any moderator I could find on the forums. It is five hours now and I have had no reply, the account is probably still not blocked. When I blocked the credit card linked to skype it had been charged with 50$, for refills I did not make. Since Visa, unlike skype care about their customers, I could phone a real person and they immediately blocked the credit card.

    How can Skype run a business without live customer support? It should be illegal.

    Helena 1/30/10 8:51AM

  • I have never signed up for skype, but they are charging my bank account for service that i know is not happening, how did they get my account number? from what i am learning paypal whom i use to pay for purchases from e-bay, monday i will go to the bank and better business bureau here.There is no way to get in touch with them

    jackson5 1/30/10 8:02AM

  • Could not agree more! Our account got hacked into, hence one of our skype account is locked. The other has been locked for days and I can't even get support.

    Zsebi 1/30/10 8:00AM

  • Skype is the unsafest software ever!! I almost never check my credit card statement because I've never believed it could happen to me, identity theft. So, I signed for automatic recharge and ever since that day my credit card had been charged $10 every 3 days!! I just noticed it after I couldnt use the skype anymore because I cancelled my credit card. They had charged $470 to my account already!! I am trying to reach these people by phone so that they become responsible and give me my money back, but there is no customer service # that I can call!!!

    Someone, please help me, I need to get my money back. I cant place a complaint to the credit card bank because I was using my credit card from the country I used to live in, but I moved to the U.S. now and it is very hard to reach my foreign bank.

    Help!!!

    Anonymous 1/29/10 9:18PM

  • I have read everyone's complaints.....same as mine. I have 4 $10 charges...and guess what... I don't even know who the hell these people are! Can't find any contact info. How in the hell does a phone company not have a phone number???? Makes no sense. Anyone reading this...take my advice and DO NOT give credit card info and/or sign up with a company you can't even get in touch with by any means. Not that it matters, sign up or not, they take your money.

    tewo 1/29/10 4:21PM

  • I did not sign up for auto recharge but they have decided to top me up anyway resulting in an overdraft fee. Then you can't get hold of anyone.. Not liking this too much.

    Anonymous 1/29/10 8:34AM

  • Skype is nothing but a hit and run company that's why they don't have a way for customers to contact them. I mean what kind of company avoids their customers?

    Anonymous 1/25/10 6:20PM

  • Interesting...I never gave my debit number to sykpe. Now I have two pending charges for $14.22 each. Somebody gonna get investigated. Dispute department already has your number!

    Anonymous 1/23/10 2:49PM

  • What telephone service doesn't offer a phone number for their own support??

    And it isn't free! There a slew of websites that allow you to make PC-to-PC calls and sharing for free without the hassle of installing software like Skype. The only need for Skype is for long distance and international calls to landlines, which still costs more compared to new startups.

    Customer Support number should be mandatory given the money that they collect off of their users. They are getting away with it because users are too lazy to migrate to competitors! Shame on them and shame on eBay for even cutting costs more when they acquired Skype.

    It is a bad business.
    Nonetheless, you can use Skype's Live Chat page during business hours once you login with your account:
    https://support.skype.com/support_selection#

    Good luck and remember to switch soon! That's gonna lower prices and make them more friendly by providing a customer support number and improved billing.

    Anonymous 1/22/10 12:54AM

  • First they offer a free trial month. You have to give them your account# for the month's subscription with a promise that they will refund it. IT NEVER HAPPENS!!
    First they claim that you had no free trial offer. If you were smart and kept the copy of that e-mail offer they say that you subscribed "manually" (whatever it means)and therefore that free offer does not exist. Then they start charging you next month EUR 8.95 that you had never agreed upon. (Extra foreign exchange fees are suddenly added on your credit card. Then they say that they are very sorry.....
    THEY ARE JUST PLAIN CROOKS. NEVER DEAL WITH THEM!!!!
    I will contact BBB next week.

    Anonymous 1/20/10 11:16PM

  • i have had THREE charges of 10 dollars on my account and i had never even heard of skype. now i got a nice 40 dollar overdraft charge on top of that. this is ridiculous.

    Anonymous 1/20/10 2:30AM

  • I've purchased a yearly unlimited subscription but it keeps dudcting form my skype credits too and there is no way to contact skype to correct the issue. The are cheating me and over billing me and they won't do anything about it.

    Anonymous 1/15/10 9:29AM

  • I ALSO AM BEING CHARGED AND CAN'T FIND ANYONE AT SKYPE THAT WILL ANSWER. THIS IS BULLCR%$!

    Anonymous 1/15/10 7:28AM

  • OMG, after months of searching I was finally able to get through to SKYPE to get my fraudulent charges taken care of. THESE EMAIL ADDRESSES DO WORK!! I recommend you send an email to both of them:

    skypedomains@skype.net

    &

    security@skype.net

    DEEJAYEMM 1/13/10 12:34PM

  • I too got bogus charges!! I don't know a soul that lives overseas but got charged for talking to them!!! I am reporting them to the Better Business Bureau!! They suck! Probably some Nigerian based company screwing us over!

    cbnlee 1/12/10 9:15PM

  • This IS totally ridiculous. I too have been victim to bogus charges to my account bearing the skype.com company name. This kind of customer service (or lack thereof) begs a class action lawsuit or something.

    NWat 1/7/10 7:52PM

  • Your customer service is worse than AOL. I have told many people about skype and they have downloaded it and have been using it for a while. However, when you have a problem and need to talk to someone you are left out in limbo.

    sgtbullett 1/5/10 7:41AM

  • This is really stupid! I have been trying to e-mail them every frickin day for the pass 2 weeks. My husband is in afgan and we are trying to look into purchasing an online phone number. By reading all these comments for one i am happy that i am not losing my mind. On the other hand this situation is totally out of control. I skyped my husband well, while we was in training. Now it is hard to contact him while he is there. Reading all of this makes me sure that i am not putting my credit card information on their site. And about the columbia thing,..... yeah im in Hawaii and they dont show that state as well. I mean, are we part of the United States??? Because although President Bill Clinton wrote an oppology letter that Hawai'i was illegally stolen from the United States I beleive that we are now a part of the United Stated. Of course there is nobody at Skype to talk to.

    Anonymous 1/5/10 2:41AM

  • It is rediculous how skype doesn't have any customer service phone numbers at all. I have been charged on my visa account for services I never authorize yet no one to talk to. The issue is in dispute at my bank. I don't know if it is Skype doing this or some fraudsters going about duping people in the of www.Skype.com internet LU. The company must do something about this issue.

    frabajef 1/1/10 11:02AM

  • I can see how many people or SKYPE users were upset not being able to contact a technician. I too feel very annoyed. Everytime I make a Skype call, immediately after the call, there's a feedback page pop up. I have to give my feedback and click the page away. Anybody knows how to avoid this feedback page from showing up?

    tamiewang 12/29/09 4:09PM

  • THIS SKYPE SUCKS BECAUSE THERE IS NOT A PHONE NUMBER FOR CUSTOMER SUPPORT.
    ALSO THERE IS NO AN INTERNET NUMBER FOR MANY COUNTRYS LIKE COLOMBIA

    nelly-herrera 12/28/09 11:50AM

  • Such a stupid company. It doesn't have any customer service. I was charged more than it claims on every call I have made. You even cannot find any thing like customer service on its website. Instead, the only thing I can find on that website is support. I don't need support. What I want is to tell me why I was charged so much on every call. Skype should give me a reason!

    Anonymous 12/27/09 6:51PM

  • For some reason my credit card has been charged. First of all, I never signed up for anything like this and have no clue where they got my credit card info. I have been trying to email and every email that I send gets sent back to me. I demand to get my money back. How weird is it that you can not get a hold of them. THey are stealing money from people.....

    elva1villanueva 12/23/09 9:28AM

  • Its just ridiculous they keep charging even if i dont use my account anymore.There have to be something to prevent this!!!!!!!!!!!!!!

    Anonymous 12/15/09 4:20PM

  • totally sucks, no phone support!!!! How ironic!!! not even a chat online support

    Anonymous 12/10/09 8:24AM

  • recieved latest E-Mail & wasn't much help. mabe here in USA , the FCC could help as they are a regulartory agency policing communications in USA .The account Thomas1 Tomas2 ,Thomas.Offer,ect. are all in 1.the reason for names is couldn't& & wasn't responding.All I require is mycredit & subscription be restored.My bank & VISA are another option. A customer svc tel# is simplist &inteligent way tosolve problem.










    .A c

    thomas.offer 12/8/09 10:29AM

  • skype customer service sucks. never seen the one worst than skype, no contact phone at all. WTF

    spi1863 12/7/09 1:42PM

  • I also have 2 random charges on my account, never used skype in my life. I disputed it with my bank. I like how these jokers don't have a phone number.

    Anonymous 12/3/09 10:41AM

  • I've been fighting charges from them for 3 months - I never heard of them before my account was charged. Has anyone been successful in tracking them down??

    scarlet 12/2/09 2:03PM

  • They are really difficult to reach.
    - there is on link on their application (none that I found)
    - I searched on their web site, almost hidden there is a page to contact them, I authenticated with my account info, clicked on email support and received an error: "An error occurred. The application is not available at the moment, please try again later"

    I'll try the email provided in this web site.

    mm 12/2/09 11:09AM

  • What can you say about a phone company that doesn't have a phone?

    Followed by an impossible to read validation code.

    lriera23 11/30/09 8:57AM

  • Interesting. I, too, just had a charge show up in my PayPal account, even though I don't have an account with Skype. Which I find exceptionally interesting as I'm now reading that Ebay, which owns PayPal, just bought Skype.

    A2JC4life 11/27/09 4:13PM

  • I had 2 charges on my paypal account this morning. Who are these people?? I am fighting the charge with paypal. Is there not a freaking phone number for these people??

    Anonymous 11/24/09 1:07PM

  • I too received 3 unsolicited charges to my online checking account this morning. I had no idea who Skype was. Called the bank. They suggested we file an investigation tomorrow if I cannot find a telephone number to speak to someone. As we all know that's an impossibility, I will follow some the suggestions posted here.
    Thank you and good luck to all of us.

    Anonymous 11/24/09 12:20PM

  • After a lot of research i've just found

    https://support.skype.com/support_request

    ITS AN ABSURD THAT A COMPANY THAT SIZE DON'T HAVE A CUSTOMER SERVICE DEPARTMENT. THEY JUST WANT TO MAKE DIFFICULT FOR PEOPLE TO COMPLAIN SO THEY CAN RIP PEOPLE OFF!!!

    USE THEM JUST FOR THE FREE CALLS.. DON'T SIGN UP FOR ANY SKYPE CREDIT!!



    Anonymous 11/22/09 5:45AM

  • They are the WORST company for customer support.!! i need to SPEAK to a live person regarding tons of issues but theres no way to reach them..!!!
    if anyone knows a way to contact them through phone or something besides email, please let me know!!

    Anonymous 11/21/09 4:05PM

  • Skype have managed to let someone into my account and use all my funds and identity. Have complained over ten times now and initially started sending patronising emails back about my problems with my security - when it was there poor secure portal that's to blame.

    They have now stopped responding at all my emails and are ignoring my requests for there lawyers address or a refund.

    Being as there is no proper customer support and or email system (no paper trail - clever eh!) I can't take matters any further without legal action....and who do I sue??

    Absolutely awful handling of customers of what would otherwise be an excellent service ....has this company got relations with Ryanair?

    colilipp 11/20/09 8:48AM

  • Skype has indeed paid back the $16 which disappeared - it is showing on my online account. No concrete reply yet to my questions about my also disappeared $3, but I have patience. My credit card people also refunded the same amount so I have contacted them and they will (unfortunately) reverse their refund. So if you Australians have trouble with Skype, contact our telecommunications ombudsman on the 1800... number in my other post on this site. Lee.

    Lee 11/19/09 6:44PM

  • I have had an email from Skype, apologising for the disappearance of my $16 credit several months ago and a promise to refund it. That's great and I appreciate it but today another $3 disappeared. No idea why as I haven't even got a phone set connected to enable me to use Skype. I haven't had one for weeks. The Australian Telecommunications Ombudsman is REALLY helpful. Freecall 1800 630 614 Lee

    Lee 11/13/09 11:07PM

  • This happened to a friend of mine: her checking account was charged by Skype and she had never heard of Skype before. She tried to find information on how to contact them - nothing.

    I recommend that you guys contact the Internet Crime Complaint Center http://www.ic3.gov/default.aspx

    The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI), the National White Collar Crime Center (NW3C),
    and the Bureau of Justice Assistance
    (BJA).

    Anonymous 11/12/09 10:06PM

  • Following a complaint which I lodged with my credit card company, I was refunded the amount which Skype "disappeared " from my Skype account. This seems to be the only way in which you can make an impression on this dreadful company. Lee

    Lee 11/9/09 9:40PM

  • Screen Door on a Submarine.
    No, Its like teats on a bull.
    Good to look at but not effective.

    Anonymous 11/9/09 2:58PM

  • Attempting to get assistance from skype is like a screen door on a submarine....useless.

    They have no customer support!!

    Anonymous 11/6/09 5:01PM

  • Skype customer service is pathetic. I have attempted to update my account and actually have been trying to give them money in advance, and cannot seem to get through to them. Numerous emails and no response...ridiculous. I am moving to Yahoo Phone Out and Google Voice...

    Skype Sucks 11/6/09 4:02PM

  • I cannot resolve a call quality issue with the "canned" support. Skype is the only internet service provider I've ever come across that will not engage with their customers...it is totally frustrating and I'm seeking an alternative. Any recommendations??

    tom.zbaren 11/4/09 6:45PM

  • Yeah this is crap. I had 6 charges from them totaling like $40 and I have never even heard of this company! I too was unable to get any contact info for them to dispute the charges. My bank has told me I need to file a police report and then they will refund the charges. I would suggest everyone doing this as well as contacting the BBB. Definetely don't just let the charges go no matter how little they are!

    Anonymous 10/29/09 10:09AM

  • I understand this is a world of computers, however, if your company is being used as part of fraud wouldn't it be logical to have a customer service number??

    Anonymous 10/29/09 10:01AM

  • Skype just put a charge on my credit card after I cancelled the account 3 months ago. I had to block Skype charges through the credit card because I cannot get anyone at Skype to respond to me by e-mail. As we all know, there is no Skype customer service.

    nomoreskype 10/27/09 8:07AM

  • I guess I have joined the club!! I continue to get $16 charges on my account on a daily basis. 6 of them now. I have emailed and have not gotten a response. No customer service number.
    I went to the BBB and the number they have is for Nokia. I asked specifically and they have no affiliation with Skype. I am still trying.
    If I find something, I will pass it on.

    Anonymous 10/27/09 5:56AM

  • What a great scam. Get someones info, charge the card, cannot be contacted so the cc company's insurance has to pay the bank back...

    wtfskype 10/26/09 11:54AM

  • Had a charge on my cc for $18.00. Never even went to the site? No number for support. What a joke of a company. How can you run a company and have no one to talk to?????? Thief's ....
    emailed them no reply back.

    wtfskype 10/26/09 11:51AM

  • THIS IS THE WHO IS INFO, I HAVE BEEN BLASTING THEM WITH EMAILS.......


    Registrant:
    Skype Technologies S.A.

    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg

    Registered through: GoDaddy.com, Inc. (http://www.godaddy.com)
    Domain Name: SKYPE.COM
    Created on: 23-Apr-03
    Expires on: 23-Apr-14
    Last Updated on: 26-Jan-09

    Administrative Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Technical Contact:
    Hostmaster, Hostmaster skypedomains@skype.net
    Skype Technologies S.A.
    6e etage, 22/24 Boulevard Royal
    Luxembourg, Luxembourg L-2449
    Luxembourg
    +352.26639134 Fax -- +352.26639550

    Domain servers in listed order:
    NS1.SKYPE.NET
    NS2.SKYPE.NET
    NS3.SKYPE.NET
    NS5.SKYPE.NET

    wtfskype 10/24/09 2:58PM

  • Customer service sucks. Period. I paid for credits, they show up in my window, but when I make a call it tells me I have none. This is obviously a problem many people have, but it's not one they've made any attempt to fix, and there is no way to reach anybody.

    tvieperen 10/24/09 10:12AM

  • Further to my just published comment about the awfulness of Skype help, I suggest that Aussies with a problem with this company contact the Telecommunications Ombudsman in Australia. The toll free number is 1800 062 058. I have lodged a written complaint - the appropriate form for you to fill in and fax or "snail mail" is on the Ombudsman's site. Just Google "Telecommunications Ombudsman". Good luck. No result if you don't try. Lee.

    Lee 10/15/09 11:00PM

  • I recently paid to upgrade my Skype credit by $16. That plus my original small balance appeared as being useable credit but then the $16 disappeared and left me with the original small balance available. I have emailed Skype on numerous ocassions but they have made no reply. Their on line "Help" refuses to recognise my password altho' I can use that password to make calls. I lodged a complaint with the Australian Telecommunications ombudsman a day ago and suggest that all Aussies do the same. The ombudsman actually gave me a phone number to contact Skype which I did but despite their promise to look into my complaint, they have not done so. That was three weeks ago.

    Lee 10/15/09 10:43PM

  • On the assumption that Skype is a reputable company tried to purchase skype credit on line. Followed the instructions step by step and provided details of my credit card. On completion of what was supposed to be a "safe transaction" through skype i was back to first page without confirmation of the purchased credit. When i tried to call a landline the note stating that I have to buy sky credit yet again appeared on the screen. Tried to contact help line. I was told i had to pay £14.50 for an expert to solve the problem & was asked to give details of my credit card on the phone.This is totally unacceptable and does not ensure any safe transaction. Consequently contacted my bank and cancelled my credit card in order to prevent further flaws through such transaction. I already tried to send this message to a skype website but received no reply. I hope on this occasion someone take on the responsibility to explain this situation.

    Anonymous 10/13/09 5:08PM

  • NO CUSTOMER SERVICE NUMBER!!!!
    WONT POST CREDIT TO SKYPE PROGRAM EVEN THOGH I CAN MAKE CALLS, OTHER ITEMS I CANNOT DO BECAUSE IT SAYS I HAVE NO CREDIT, CREDIT ONLY SHOWS IN MY ACCOUNT WINDOW NOT IN MY SKYPE.
    SO SKYPE FEATURES THAT REQUIRE A CREDIT DO NOT WORK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Mad Skype Disease 10/9/09 12:01PM

  • I have been charged for this service and i never subscribed to it this is called fraued

    Anonymous 10/7/09 11:55AM

  • I agree, Skype customer service is non-existent. I tried several months ago to apply my Skype Credit to pay my monthly subscription. It didn't work. I contacted Skype customer service and no response.
    I tried again today to pay my monthly subscription with Skype Credit. The Skype help tells me that it is possible to pay using Skype credit, but when you try to do it, you can't.

    The email contact screen is so difficult to find that you need to plan a whole 1/2 hour in time to find it. Then when you do email them, you get no response. I'm beginning to think Skype is not worth the hassles.

    danegolf 10/1/09 11:10AM

  • I received a very cryptic 'auto' message from Skype advising my subscription had been cancelled due to my credit card being expired. For the record, the card listed doesn't expire until the end of 2010. For well over an hour I attempted to locate any 'contact us' type of vehicle to bring this to Skype's attention. I finally gave up on their systems screen - which has no provision for anything other that FAQ type activity. I Googled Skype customer service and found this page. I then called EBAY 2x. While the young girls confirmed that Ebay did in fact purchase Skype, they are at a 'call center' which can only provide updates, and none are available. I tried "support@skype.net" on my own "COX" email address - I then received another auto response telling me to click on...you guessed it - "support@skype.net" again. I then clicked on the same link demonstrated on this SKYPE venue and it opened what appears to be a MS Outlook page that has 'support@skype.net' already in the address field. However, this page has no "SEND" button. So, bottom line is that Skype's customer service auto system is configured into a loop arrangement that goes nowhere, there is no customer service available at either Skype or EBay, and lots of folks are hopping mad at the moment. Good luck EBay - I submit you have a problem. Just a thought. Knightsix

    Knight_six 9/30/09 9:58PM

  • CUSTOMER SERVICE SUCK!!!!!!!!!!!!!!
    GET SOME CUSTOMER SERVICE GET A PHONE NUMBER FROM "SKYPE" AND QUITE OVER CHARGING MY ACCOUNT!
    I'm trying to get help on your "submit a support reques" online but it will not send it to you says " E mail could not be sent." very nice system.
    Oh it's all coming together now you are part of EBAY the web site with NO Customer Service....
    Please be better then Ebay.
    THANK YOU

    skypesucks 9/28/09 10:52AM

  • I had same problem. I have registered and have given credit card information, it seems they dont have facility to delete the credit card details. I didnot enable auto-recharge, but they are doing it automatically. It has a great name but the real thing is its very bad site, taking the money automatically. such a bad bad bad bad experience with skype. People plz be aware of this site. Its a worst site I have ever seen in US.

    Be aware People

    Keerthi 9/25/09 12:32PM

  • I wish I had researched Skype prior to setting up their service...or should I say lack of service.

    I purchased a Skype line 5 days ago including unlimited international calling. I have thus far been unable to make even 1 international call, as none of them will go through.

    I am able to make North American calls - unfortunately that was not my objective.

    Repeated (daily) emails to Skype support and not one reply. Now I see why this company is not a major player.

    Interface is buggy - phone service doesnt work, and zero customer service. If you are considering using this for business use....DON'T! Get a real service and pay a few dollars more.

    Brolin 9/25/09 11:53AM

  • On the positive side, when I amke a call it goes through quickly and the audio has been excellent. On the CON side, as with everyone else I get no real service from CS. I used plastic to pay a little at a time to see how it would go. Right in the middle of important stuff, I'm told I reached my $30/Mo limit. I can't increase it till I been with them 3 Mo and they see if I'm a good guy or not! Ridiculous business model.
    I will drop them for something real.

    rmmanns 9/25/09 3:46AM

  • I have just discovered that my credit card is being charged regularly for £11.50, at weekly intervals. First payment went out on 24 July 09.

    I have only made a one off payment to Skype with my card and had not authorised any further payments. Neither have I received any services that can justify the payments.

    I want you to stop immediately this payments and to reimburse me for the money that you have taken from my account.

    I have been unable to access your customer services or complaints department, hence I am using this method to inform you on this matter.

    Please contact me asap on

    Charmuga 9/19/09 3:26AM

  • THERE IS NO CUSTOMER SERVICE TO THIS COMPANY!!!
    PEOPLE PAY FOR SERVICE, HAVE PROBLEM THEN YOU GET TO PLAY SEEK AND FIND (TRY TO) ANSWER YOURSELF, THERE ARE NO LIVE PEOPLE TO RESOLVE ISSUES!!I PAID FOR ONLINE NUMBER THEN THIS COMPANY RESTRICTS ME FROM BUYING CREDIT, SO NOW THEY HAVE MY MONEY AND I HAVE ONLINE PHONE NUMBER NOT USABLE. FRIENDS TOLD MY GET ANOTHER ACCOUNT, CONVENT FOR SKYPE THEY GET MONEY, FREEZE MY ACCOUNT AND THEN I OPEN ANOTHER--WHEN #ELL FREEZES OVER!! THIS IS A POOR RAN NOT USER FRIENDLY SITE!!! AND A SCAM

    BRANDON14092 9/17/09 6:19AM

  • i have never heard of this stupid thing and i got charged 6 times in 12 days and i dont have anything with this company or whatever it is??? i cant find a number for anything, i believe this is nothing but a big scam! i cant do anything about it on my credit card because they cant find any contact info on them either! BS! any help would be great.

    paperboy 9/14/09 1:59PM

  • Absolutely useless. I requested a refund of unused Skype Credit, in line with their T&Cs, but nothing appeared in my credit card account. After a further reminder to them, the original transaction has now been marked as 'fraudulent' and I still do not have my money back AVOID AVOID AVOID

    Anonymous 9/9/09 1:19AM

  • I ordered a headset from you all on august 15 and was told I would recieve it within 20 days.I have recieved nothing and I am very upset.The charge was added to my visa allready and I want answers.Please contact me with a phone number or someway to find out what is going on.
    Order Confirmation #talk-na-4100013584 (placed on August 15, 2009)
    Thank you Irene Ramirez

    ireneramirez80 9/8/09 10:27AM

  • I am trying to contact the customer service but i could not find any phone # or email id to contact them.I have never experienced this with any products.
    I have purchased unlimited world.when i try to make a call to India,i get the message saying "Not enough skype credit" though my purchase history status says "Delivered" for $12.95.

    sabitha 9/2/09 9:55PM

  • today august 28 I tried to call a number in argentina. No connection..I tried 4 times. 21 seconds, 20 seconds, 20seconds and 20 seconds.
    No luck nevertheless the system took 24 cent out of my account.

    latulipe 8/28/09 5:33PM

  • My Visa acct was charged without my authorizing it. There is no customer service to contact. There is no option to cancel my account.

    lfskype51 8/24/09 7:51PM

  • Skype has a terrible option of auto enabling paypal to make payments on my behalf for my monthly plan. I had sent them a mail asking for direction on how to disable them, though I got a reply fairly quick, I really wish I could have spoken to a person and got this done much more quicker and worry free.
    The last time I looked, they don't even have a customer service number!

    kali 8/5/09 2:31PM

  • no customer service. but will charge for no service.
    contact the BBB file a complaint. then contact me we can set up a suit. sue skype and Ebay
    oh and answers site charges you for every answer... another rip off

    Trav_ninetails 8/4/09 10:03AM

  • I called 6 times and all of them it was impossible to make sense of the communication. I was charged for all the calls and in addition when I went for help I was charged for that TOO.

    Is there anybody that can take responsibility for this??

    elisatacher 8/3/09 6:55AM

  • What kinda of junk are they selling..... Where is the cust service number for them??? THIS IS A JOKE> SKYPE time to pull the plug. Its on the line of being a scam.

    Anonymous 7/30/09 6:59AM

  • I received a charge on my account and need to cancel, but I cant find a number or any way to cancel my account. Can anyone help me??

    tbccafe 7/21/09 9:59AM

  • disgusting to see no phone number for SKype. I have been trying to log on for weeks. Can't log into the darn service.

    moinansari 7/20/09 7:48AM

  • Skype's customer service is bs

    Anonymous 6/24/09 8:40AM

  • Skype is okay for making casual outbound phone calls via international landline.
    However, DON'T EVEN THINK ABOUT USING SKYPE FOR BUSINESS PURPOSES. For a company with almost a billion dollar turnover, they are a disgrace - eworse than a telco. The customer service staff are fine for emailing you "we're sorry" platitudes, but won't fix problems caused by Skype e.g. cutting your account off for no reason, (their bad systems).
    My tales of being messed around by these morons are long and boring and go on for ever, suffice to say, don't use or publish a SkypeIn and definitely don't pay for anything in advance if you can't help it - including DON'T USE AUTO RECHARGE.

    optimist92169 6/19/09 5:34PM

  • This is absurd. How come skype does not have a listed customer phone number. I will stop using them until they provide one to consumers.

    olamnari 6/19/09 2:56PM

  • Skype is unsafe people. Be aware!!! I have never used or logged in to Skype over the past 3 years. Just recently, my Paypal account showed a charge of more than $100 from Skype for international calling to several countries especially to Africa and the Middle East. I try to email Skype to delete my account immediately but got no response back. Skype is not safe...be ware.

    Anonymous 6/16/09 5:35PM

  • I was charged without my consent for a 2nd period of an annaul plan, 148 dollars.
    The day after that, I bought a smaller plan, so that former one was cancelled. It only lasted 1 day!!!!
    This is really painful.
    I bought a second annual plan not knowing about the first one...

    davidrojaselbirt 6/13/09 4:58PM

  • i am very unhappy with skype all companies are fraud whom to belive i ve paid my bill since 5th may 09 and still they r telling me no bill received even then i sent my proof of bank then they worte me that they need again proof of bank with details altough whole details are on this proof i am angry because i cant call and i ve to pay for caling every cent know just cause of SKYPE!!!!

    samiramuskan 6/12/09 6:45AM

  • Someone needs to list a customer service number on this company I am not a customer have never been but have MANY withdrawls from my acct to SKYPE would someone please act on this complaint immediatly!!!

    Anonymous 6/8/09 4:57AM

  • Skype are theives. I had more than $11 in my account. I received an email telling me that I have make a call or I will lose it. I received the email on Jun 2nd. The email stated that the funds will be removed from my account by the 6th of June. The account was aready showing 0 on the 2nd when I checked. I tried to contact them but I got no respoonse from their online support request.
    There made sure you cannot call them. I even tried to call ebay with no luck.

    Anonymous 6/4/09 8:08AM

  • I have tried to email skype support several times with no response whatsoever.

    They forced me to upgrade my skype and the new version does not allow you to enter extensions or numbers from the keypad.

    Skype does work however if you have a problem, you have a 0 chance of finding or getting any email or phone support.

    I will geve them a -100 for support.

    larry495 5/28/09 2:31PM

  • WORST customer service EVER. NO wonder Ebay is trying to get rid of them.

    Anonymous 5/13/09 5:10AM

  • I live in Quebec-Canada.
    I purchased a USA number and they never connected it.
    I lost 20$
    I sent emails but they keep on sending me automated message on how i can fix it by resetting some skype feature from within the Skype software?? But the real problem is just that the line is not even connected at the phone company!

    They buy themself time by not responding so it's harder for the client to get the money back from the credit card company.

    EVERYONE should do someting at least to inform people that SKYPE rips people off!

    There is a TV show Called J.E. here in Quebec; i will call them. And report the incident to the better business bureau of Canada and Quebec.

    Skype sucks!

    ethernety 5/12/09 8:21AM

  • BEWARE! I am a new customer with Skype. Suddenly, it seems Skype is ripping me off. I deposited an amount into my skype account, now their software keeps changing my account type so that it is using up my deposit even though I selected USA/Canada Unlimited. This is the 2nd time I've had this happen in the past month, even though I contacted skype support. They offered no credit! Skype does not care enough about customers to offer any kind of support phone number yet they are a phone company.
    Skype wants your money and wants you to shut up and deal with any problems on your own, or just go to Hell if you don't like their lack of support.
    If I were you, I would never use Skype Do you want to deposit funds and then have skype suck your account dry and claim its due to software? Then, you get no credit for their "mistake"?

    Once my account runs dry, I am dumping skype.

    Skype SUCKS! 5/4/09 1:04AM

  • I am so mad at this skype crew. no phone number to call and talk with someone.
    I have purchased credits on my page and anytime i try to call they say account blocked and i cannot get any answers why. They are really making me mad getting me off the edge.

    NO ANSWERS

    Howardmanns 5/2/09 1:01PM

  • The customer support is by far the worst I have encountered in a decade or so. The wait time was some twenty minutes in my case and then I had to struggle with some lady with an awful barely understandable accent, who was totally clueless anyway, too clueless to help me. I hope that some other company will provide a similar service to Skype. They will get my business in a heart beat.

    MH866 4/24/09 10:21AM

  • I bought a year's Unlimited World subscription (am I stupid?) and meanwhile the Miami Skype to Go Access Number has been disconnected! I have tried to contact Skype customer support by sending many e-mails and using the website's help page, but have received NO reply. How unprofessional can they be????

    Anonymous 4/14/09 7:21AM

  • Skype is the most unprofessional company I have ever seen. Did not respond to e-mails for technical assistance so I sent one to their customer service suggesting that they should be more responsive. Instead of answering my technical issue all they said was sorry for the inconvenience. How does that help. So they were sorry...They should at least have answered the question. It is now two days later and no response. Pathetic.

    v 4/2/09 5:14PM

  • Yikes, I just read everyone else's comments and I guess I'm out of luck. Skype blocked my Skypeout. It took two weeks for someone to get back to my numerous emails asking why my account was blocked. They said they needed to validate my credit card. I gave them the info they requested (not the whole number) and have not heard back since, I'm still blocked. I moved to Costa Rica a month ago and was counting on taking care of business and staying in touch with family and friends through Skype. Hugely disappointing that they are so disorganized.

    Anonymous 4/1/09 2:27PM

  • How can a company charge for services and not have a live customer service representative to assist customers?

    I have downloaded Skype, pain my subscription and have lousy call reception.
    The person that I am calling says that my voice keeps breaking up. I have read the
    help info and am not able to solve or correct the problem

    Would a savy Skype user be willing to help
    solve this problem?

    rawdairyqueen 4/1/09 11:34AM

  • This company is now operating like a scam organization. There is money involved in purchasing time and no live person to correct mistakes. I will not use them any more.

    laxconnie 2/26/09 3:36PM

  • this is the worst company to dealt with there is no way to speak with anyone from the company

    Anonymous 2/23/09 10:20AM

  • skype sucks! how can they not offer live custoemr support? their "help" section does not even help you. skype even charges for phone calls made to countries included in the "unlimited world plan"! and then there's noneone i could reach to fix this problem? im just going to cancel my account

    madelyn55 2/21/09 8:53AM

  • If your account is blocked for some reason, good luck getting Skype to fix it! I have a positive balance of $8.62 US, but can't use it to Skype Out. No way to call them, and I get nothing but automated emails and zero results.

    Carl 2/18/09 10:05AM

  • can someone please tell me how to write my skype name correctly in order to get a token to log into my acct. i am so sick of the poor customer service of this website i hv typed in my skpye name, but it kept telling me it is wrong. what do i do?

    Anonymous 10/21/08 5:23AM

  • Still more of this Corporate BS.
    They've completely removed the word service
    from their product.

    I can't locate my credits----$19.??
    I can't get calls into skype.
    All I get is a busy signal.
    AGREE WITH WHAT, I AM CERTAINLY GETTING ANY
    HELP?

    Anonymous 9/25/08 10:29AM

  • Submit your comment >>
  • I find that Skype is everything it says it is and more. Connections are fantastic. Prices are great and billing is always accurate. Out of hundreds and hundreds of calls I have had only one or two bad connections.

    Dave 4/9/10 6:47PM

  • I use skype for all my calls from home and have been doing so for years with out any problems. I had signed up for a free trail and then cancled it with in the 30 days so I wouldnt be charged. a few months later signed up again and about 2 years later this UK based company has kept me happy with service all around.

    JEEJ 1/26/10 9:28PM

  • After seeing the amount of disatisfaction with Skype Customer Service I was happy to receive what at this time looks kike good service. Having asked for refund after being overcharged, if it arrives as stated By Skype,I will be happy with service.

    gerrya4 9/1/09 8:10AM

  • Gave an immediate refund when I asked for one on service that was already charged. Seemed like the service was fine to me

    jaredt112 8/5/09 6:38PM



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