Slingbox Customer Service Complaints - page 3

My slingbox pro used to work: My second slingbox pro after the first one died after about 18 months. Had to pay sling media $99.00 for this replacement. Now this second box does not have the remote control working. Can't set it up. I only get "other" manufacturer as manufacturer of cablebox in the set up. Cannot recommend this company to anyone.

Slingmedia has the most frustratingly useless customer service I've encountered in eons. On July 3rd, I ordered a Slingbox HD directly from their website. Over a week later, two boxes showed up at my door on separate days. I checked my credit card, and sure enough they had charged me twice for the same order. My automatic email from them for the order even listed the proper price, 1 box for $259.99, so there was absolutely no question of my mistakenly ordering two boxes. I call up Slingmedia, they tell me to send it back on my dime. I say no, it's your mistake. You send UPS to pick it up. I have called four times since then, and each time they set up a ticket for pickup, a few days later I receive an email asking for additional info, then they say they will be in touch. It's mid-September now--they never get back in touch. I should've gone to my credit card to file a dispute on this long ago, and that's where I am now. This company is totally useless. Good product, horrid customer service. I would gladly have paid them another $50 for the product if they hadn't totally wasted my time and made me frustrated and angry at this company. I would NEVER recommend them despite the product, and if my in-use box malfunctions, I'm not even bothering with the warranty. I'm just tossing it in the trash.

Worse possible customer and tech support !

I wanted to know where to find an an article onloine, on how to re-set admin password,,,

They would not tell me where to find it !

Without a 29.95 charge !

Ridiculous......

finally a supervisor told me where to find the post...

I will never buy another Sling product EVER !

I have received mixed answers from different people each time i call. i just keep calling back and asking the same question until someone answers it. normally i can piece together what i need to know after a few calls. i generally ignore them about paying and ask my question again and again until they hangup on me, but i will never pay $30 for a simple 5 second answer. i agree with everyone on this comment board that companies that have this kind of product and with this bad of customer service will always fail unless they change thier ways. i cant believe that who ever owns slingmedia doesnt somehow know this and fix it. absentee onwership i guess.

Replaced first unit within the 90 days. Had to advance charge my CC for replacement which was credited. Now it's been 120 days since replacement and they want $29 to assist. Product is junk and price is TOO high. If it was supported that'd be another thing, but to break twice within 6 months. NOT WORTH A PENNY!

Very bad practice. I paid 300+ dollars for device working only 2 years. After 2 years so many people have same problem as I have: dead network plug, no light. They wanna charge me $29 for known issue + $150 for old recycled unit. They sold me slingbox with bad network adapter so they have to fix free.I hope this issue will go to court soon.

I am 100% disappointed in this product, I would expect this kind of product at $20 not $200. After using it for 6 months we did not utlize during the past winter, I tried to reconfigure the slingbox last week (1 year and 2 months old) and could not get it to keep the network connection long enough to run through the setup to our new router. Tried for over 6 hours, finally discovered after trying all possible resets that this is an ongoing issue that occurs just after year 1. Shocking, just after the warranty runs out. Basically dead, not sure I want to invest another $200! Shame on slingbox for not fixing something they must be aware is an issue now.

Slingbox is a fantastic idea and worked great. But like many technological products, it is dying with developing problems their tech support cannot understand or fix. They clearly have bitten off more that they can chew. Although they have no problem banking the $300 for the unit and $30 for the app.
Don't think you'll be the lucky one and purchase one that works. All you'll get is sad frustration. It's amazing that they offer such stupid unresearched resolutions. I just wish there was another company that had a product as simple as this really was.
Or at least that UVerse would allow viewing access into your DVR recordings.

This company has one of the most abysmal support systems we have come across in quite a while. Probably because their products don't work and they're sick of hearing about it...

This company is going to destroy itself because of its absolutely horrible support. I called because a standard Firefox update made the Slingbox software unusable. I used their chat software to discuss this with a representative who immediately shut me down unless I paid $30. I declined, but asked if the rep could simply tell me the most recent software version so I could see if I was up to date. He declined, again saying "Unfortunately, that's a technical question and if I provide it to you, it will be free support."

Wow. Just....wow.

I actually like their product, but because of their draconian support rules, I don't recommend it to people and in fact, after this incident, actually talked someone out of purchasing it.

Be wary of companies who don't believe in free or at least reasonable tech support. Not even to answer a question is ridiculous. $30 per incident to resolve a problem! In this economy!!! And chat support should be free. Nice business plan, guys! Good luck surviving the fast-changing media landscape as you give the middle finger to the people who made you successful: the customers.

I just took my sling box to the store to get a refund after talking to some people in Costa Rico who could not provide me the help that I needed.

The tech person sound like a Robot when I tried to get some help to hook my sling box up. He stated, "That's all I required to give." WOW!! What customer service I got.

After no help from a tech guy who knew nothing, but a script he read from. I requested to speak to a supervisor.

This was an interesting conversation I felt shaken down when He talk about some fee Already talking to someone in a different country, which most Proud American knew that If you help me for a fee because I like the American Dollar. I guess we all do.

I thank you for the no help. I will call my cable company and ask for a product that is not Sling Box.

I will tell all my social media friends about this experience.

My brother in law gave me a Slingbox for Xmas. I have had constant challenges that could have been resolved months ago. I have no idea how to reach them. I have installed and installed the product many times. I would never buy anything from them again and it has caused friction between my Brother in Law and me. The worst service (if you call it that) which I have ever experienced.

While the product itself is fairly good, pray you don't have a problem. Slingbox support charges minimum of $29.95 to tell you what you already know. They did not solve a problem that I told them was intermittent and they said that if it does not occur within 15 days, they are keeping the $29.95. I asked what would happen if the problem that I told them was happening occurs on the 16th day, they said that they would fix it then for another $29.95. I have not checked but there must be an alternative. Charging for every little problem is VERY poor customer service and I would NEVER buy another Slingbox product again...

Extremely poor customer service. Ordered product, FedEx reported they never got product. Three emails to Slingbox asking for shipment update clearly not read or understood -- each time they told me product was shipped and to go to the FedEx website to get status (except one time they told me to go to UPS website) -- and FexEx of course said product was never shipped. Finally talked to customer service who, after much time on hold agreed that product was npt shipped, told me they would have to open a ticket and I would be contacted in 24-72 hours -- no idea when/if shipment would occur. Asked them to cancel cc charge -- they refused, said I must wait until I received product.

Very dis-honest customer service. They want $29.95 to tell me that I need to be at the same location as the slingbox to re-activate it after a move! Why a charge for a simple answer? They also told me my transformer was not the problem I was having. (video but no audio) I went to Wal-Mart, bought a new one, went home, put the new transformer onto my old slingbox and WAHLAH! It works. Took the one with the faulty transformer back for a refund, and I am done. Great product with the worst management team and customer service on the planet!

I wanted to move my Sling Mobile software from my old DROID to my new iPhone 4. Called them and got told I had to buy the software again. I can't believe that bull crap. Had to email them and wait and wait for a response then was told to phone... press a bunch of numbers to get a rep who could hardly speak english.

Every time I try to connect, it doesn't work.. The point is to be able to watch when away from home, but that's when it doesn't work. And naturally, it can't be fixed until I am home. Customer service is horrible, even to the point when they hung up on me because they said they can't spend more time with me. This is the worst product I have ever used. To say it sucks is a compliment.

Avoid at all costs!!!!!!!

Dont even bother with slingbox. Customer service is very bad, they dont answer the phone, and online is almost as bad

I've had great support from Sling Media - until tonight. Condescending, wouldn't listen to what I was saying, didn't know how to get past a problem that the last guys were able to handle, rude, and he ended up hanging up on me. Not happy.

Slingbox does not support its product and obtaining a refund is impossible. By the accents of their its support personnel it is obviously a foreign company that knows it is judgment proof.

Slingbox support is very poor. Price is too high

I have owned the slingbox for one year and it is not hassle free. Now, I have completely lost the ability to connect. If you want customer service there is a charge. Although after reading the reviews, I have decided not to waste any more money on this system. I would not recommend purchasing a slingbox.

Could not connect the device after having tried it in different locations and cable companies, etc. We deemed the device defective, but now, they want to charge us nearly $30 just for them to figure out whether it's defective or not. We can't get a refund, and the place we bought it will charge us a 15% restock fee. Know your risks before you buy this product - It may never work, and you will get stuck with a bill if you go beyond the 90 day guarantee.

The product is fantastic, but the customer service is utterly junk. It's OK to outsource your call center to India, but it's not OK not to train any of them.

This company sucks, great product if you can get it hooked up... But ever need help, forget it!. I bought my 2nd slingbox after my first one died, they said that they dont know if it is a new purchase or not so I need to pay for tech support. Then I hung up and called another person (nicer than the first and they said i can send in a recept to prove it is a new item, I am waiting for a call back now... This sucks!