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Sony

Customer Service Ratings and Comments

Sony is ranked #118 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 43.10 out of a possible 200. This score rates Sony customer service and customer support as Disappointing.

NEGATIVE Comments

37 Negative Comments out of 42 Total Comments is 88.10%.

POSITIVE Comments

5 Positive Comments out of 42 Total Comments is 11.90%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • This place is horrible they always pass the buck and the lie… When we sent our computer back to them they did not even fix it and just took a picture of the outside. The Laptop moose pad has a defect and they say it’s our fault! Something broke inside the area. Called everyone under the sun and not happy. Work order number E46987251

    Anonymous 8/27/10 11:07AM

  • I bought 32" Sony Bravia LCD TV in late 2007. Last month its screen suddenly turned to black and red. I'm so shocked.It's just two and half years. I called Sony company support, they can't give any help since it 's out of warranty. I hope Sony can recall the product to protect its reputation.

    Anonymous 8/22/10 12:09PM

  • The ear pads on my MDR-G42 headphones have deteriorated and need repacement. I have tried locally to purchase them to no avail. Can you suggest a source, in the u.s preferably?

    Anonymous 8/14/10 12:10PM

  • I have just recently purchased a Sony BDP-N460 and am trying to stream video from Netflix. I get a message on my screen to go to internet.sony.tv/Netflix and register a code that was given on the screen. I try to login and it will not accept my login. I click on the Reset or Forgot Password link, get a temporary password and it tells me that the temporary password has expired. I tried the Reset or Forgot password link again and tried the temporary password within 2 minutes and again it tells me that it is expired. I try calling your support number and there you are closed. If this is the kind of support (or lack of it) I can expect from Sony then I won't be buying Sony again.

    Anonymous 8/7/10 6:42PM

  • Sony vaio cutomer relation want me to get another computer, even though I bought my vaio only five months. what a joke, sony shouldn't fool american and make billions from american.

    ieong2010 8/3/10 11:16PM

  • I have a sony cybershot camera which is brand new (4 months old)and was in beautiful condition. I could not open battery compartment to charge and decided to send it to sony repair center and let them take care of it. This was a brand new camera, keep in mind. Beautiful condition. I recieved a call from sony saying that the camera is broke and they cannot repair. It was not broke. After arguing with them for a week i told them to just send it back to me and i would take it to be fixed. When i got it back it was very broke and GLUED together. Wow!! So, after hours on the phone they agreed to let me send it back to service center and have broken part replaced. I then recieved my camera back in pieces. This is unbelievable but they keep blaming me. They say i abused camera and they can do nothing else for me. This is such a joke. I was told so many different stories over the weeks on phone calls. And they do get irritated when u call them on a lie. One person, whos name i failed to get told me that they did break the battery compartment trying to get it off. This was the entire problem. I could have done it and saved all of this mess. Marcus (cjcc), in florida told me that he knows all of the technicians and Charlie who is in Texas never lies. I decided that since the compartment was now open and they are claiming that camera was internally damaged is their reason for not fixing it, that i would test it out. It works perfect! It is broken of course by them. So, I have a broken camera that they will not stand behind for the life of them. Never will I purchase a sony product ever again

    cindysilva00 8/3/10 7:24PM

  • I bought a new DSC TX5 camera. After one month the little tab on the zoom button fell off. When I tried to get Sony to warrant it, they refused saying that I had somehow abused the camera even though there are absolutely no marks on the camera and where the tab was, it is nice and shiny like a casting defect, not rough like a break. Sony has gotten the last of my money.

    K 7/21/10 5:50AM

  • Sold defective 70" TV that has gone bad in only 3 years and onl7 offered a "deal" on a 54". Customer service is a joke.

    sml417 7/19/10 9:27AM

  • After five months my new Sony Bravia had no sound. Sony Support stated it needed a new software update which I waited two weeks to receive. I had sound for perhaps five minutes and then nothing. The TV was taken to Portland for repair and I have not yet received it back. I am less than impressed with either the TV or the Customer Service Department.

    Anonymous 7/6/10 4:29AM

  • A request was made of Sony Electronics to provide warranty service or to replace a defective brand new part on an electronic item which was purchased recently. The customer relations team for Sony responded by saying they would take care of the matter, however, they have done nothing, provided no shipping label as promised, provided very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occasions of contradictory statements, and lastly, even tried to accuse the customer of lying, although the customer received neither services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgeable and incompetent customer service and treatment. Coincidental to this, a letter was written to Sony, wherein they responded permitting the same inappropriate customer service team to make contact with the customer, thereby solving nothing, doing nothing, and basically letter the matter conveniently die without resolution. When a last attempt was made by the customer to call Sony and request a mitigated solution, such as simply sending the inexpensive replacement part, Sony responded with more rude behavior and explicitly stated that they would not do that and that they have done everything required, and even attempted to blame UPS and the customer for the lack of resolution.

    P. Khalili 6/23/10 3:32PM

  • A request was made of Sony Electronics to provide warranty service and to replace a defective brand new part on a electronic item which was purchased recently. The customer relations team for Sony responded by saying they would take care of the matter, howver, they have done nothing, provided no shipping label as promised, provded very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occassions of contradictory statements, and lastly, even tried to accuse the customer of lying, although the customer recieved niether services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgable and incompentent treatment.

    P. Khalili 6/22/10 1:20PM

  • James, the rep I talked to couldn't have been more apathetic about my issue. In essence, I need a part that costs $5.95 to replace, and the shipping for that part is $12.50! It's a headphone ear pad, so it probably weighs about an ounce. I've worked in customer service, and I'm not impressed with Sony's at all.

    Anonymous 6/15/10 4:54PM

  • Sony customer support is a joke. I have tried for 2 weeks to get my e-reader repaired and they finally said they would send me a replacement. I called today to find out where the replacement was and they had not even ordered it to be shipped yet! No one knows anything and all they tell me is that someone will have to call me back! I wonder how long that will take!!!

    Anonymous 6/14/10 4:26PM

  • Friendly - but scripted and useless. Will never buy another Sony product!

    Anonymous 6/11/10 5:48AM

  • Hello to all. when it comes to warranty check your state IMPLIED WARRANTY LAW. i live in Maine and we have a 4 year implied warranty law that trumps any manufacture warranty 90 days 1 yr etc. i have used this many times. most recently with sony for an ac adapter for my vaio purchased 28 sept 2008 i am covered until 2012!!!! it works

    knowthelaw 5/21/10 11:25AM

  • So basically I'm done with Sony forever. Recently my Sony Vaio needed repairs so I took it to Best Buy. They told me that they would need to send it off to Sony for the repair. A few days later they called me saying that Sony would repair it for $150 and I approved it. After that Sony sent it back to Best Buy where I went to pick it up. Very quickly the person helping me checked it and realized that Sony had not fixed it so we sent it back immediately. About a week or two later I found out that Sony now wanted to charge me $330 for it. You would think they would be trying to offer me a discount for screwing up in the first place along with making me wait for nearly a month for a simple soddering job, but no. Instead they tried to more than double the price. Considering it's a 45 minute drive out to Best Buy they owe gas money at this point.

    Naturally I was peeved and called Sony's customer service. They proceeded to tell me that they are not allowed to discuss pricing with me despite the fact I am the one they are charging. I then asked to be transfered to someone who could discuss pricing and somehow I got the same story. Then I got Best Buy to call Sony where they proceeded to tell them that they could not discuss pricing with Best Buy either. So just to be clear Sony is "not allowed" to discuss pricing with either their customer nor the dealer. Finally I told them to send the computer back to me un-repaired as I had no intention of allowing them to double the price on me.

    Serraph105 5/19/10 4:35PM

  • this is what Sony "Service Centres" said on their site,
    "When you purchase a Sony product you can be assured that not only are you buying a high quality product, you can also rely on Sony for great customer service and support."
    this would have to be the biggest lie i have ever heard, I phoned Rachel 02 98870561 from service dept 4 times today after she phoned me yesterday to resolve a major issue with my NEW computer and i had no response at all from her or any one from service dept at Sony even though I have been dealing with Melbourne service dept for the last 18 days and had to escalate the matter to Sydney for a satisfactory end to a very costly problem to a new $4747.00 computer.
    can you do without a computer for that long?
    what do they know about service?
    answer 0
    customer service -0
    Should you try Sony service dept at 109 Commercial Rd South Yarra Vic you will know what I am talking about.
    I hope you take my word for it because if if you dare, you will be disappointed.
    Sony is a very poor Japanese product.

    Michael Eskander 4/30/10 1:19AM

  • I found Sony COMPUTERS to be the worst computer I've had, as for the service and the people employed to assist are much worse than the hardware.
    I wonder if they know anything about S E R V I C E.
    I bought my computer from Sony outlet at 385 Bourke St Melbourne on the 27th of October 2009 and during my overseas travel in November I could not connect to the internet, several people from the hotel could not assist and several computer repair shops could not locate the problem and suggested to use my Telstra USB to connect [ think of the cost to me].
    The same kind of problem and cost happened in Hong Kong and Darwin, we are now talking $100's of $$.
    When I got back to Melbourne my repair man suggested the the internet socket may well be the problem, I took my computer to Sony's SERVICE?? dept at 109 Commercial Rd South Yarra, great service there as you will see and I was advised that the repairs might take up to 10 days, I suppose I had no choice but to wait!
    10 days later I phoned to get my computer back and I was advised to wait as the parts haven't arrived as yet and it could take up to 5 more days.
    I once again waited for 5 days to find out that the parts haven't arrived but they were confident that they will have have the parts in 2 days time, again I ring 2 days later to be told that the parts have arrived and my computer would be ready the next day, that was a relieve, BUT when I rang the next day they told me that the parts haven't arrived and guess what? they will arrive in 15 days. I was wild as you can imagine and told them I will not accept this computer and I need a new one soon, the answer was NO, here's the best part of the storey, I get a call 2 days later to say your computer is now ready even though they haven't received the parts? what does that mean to the average person? THEY JUST PUT IT TOGETHER ANY OLD HOW BY USING OLD OR THE SAME FAULTY PARTS TO GET RID OF ME, THEY TOLD ME THAT THEY HAVE TO CHANGE 4 PARTS AND THEY ONLY RECEIVED 2 AND WAITING FOR 2 MORE, ONLY A DAY EARLIER?? WOULD YOU WANT TO BUT A SONY AFTER THAT?

    MICHAEL ESKANDER 4/29/10 2:44PM

  • I found Sony COMPUTER to be the worst computer I've had, as for the service and the people employed to assist are much worse than the hardware.
    I wonder if they know anything about S E R V I C E.
    I bought my computer from Sony outlet at 385 Bourke St Melbourne on the 27th of October 2009 and during my overseas travel in November I could not connect to the internet, several people from the hotel could not assist and several computer repair shops could not locate the problem and suggested to use my Telstra USB to connect [ think of the cost to me].
    The same kind of problem and cost happened in Hong Kong and Darwin, we are now talking $100's of $$.
    When I got back to Melbourne my repair man suggested the the internet socket may well be the problem, I took my computer to Sony's SERVICE?? dept at 109 Commercial Rd South Yarra, great service there as you will see and I was advised that the repairs might take up to 10 days, I suppose I had no choice but to wait!
    10 days later I phoned to get my computer back and I was advised to wait as the parts haven't arrived as yet and it could take up to 5 more days.
    I once again waited for 5 days to find out that the parts haven't arrived but they were confident that they will have have the parts in 2 days time, again I ring 2 days later to be told that the parts have arrived and my computer would be ready the next day, that was a relieve, BUT when I rang the next day they told me that the parts haven't arrived and guess what? they will arrive in 15 days. I was wild as you can imagine and told them I will not accept this computer and I need a new one soon, the answer was NO, here's the best part of the storey, I get a call 2 days later to say your computer is now ready even though they haven't received the parts? what does that mean to the average person? THEY JUST PUT IT TOGETHER ANY OLD HOW BY USING OLD OR THE SAME FAULTY PARTS TO GET RID OF ME, THEY TOLD ME THAT THEY HAVE TO CHANGE 4 PARTS AND THEY ONLY RECEIVED 2 AND WAITING FOR 2 MORE, ONLY A DAY EARLIER?? WOULD YOU WANT TO BUT A SONY AFTER THAT?

    Anonymous 4/29/10 2:36PM

  • Purchased a SONY falt screen TV 15 months agao, the screen went out and of course the warrenty expired 3 months ago. Repairman from Sears came out and informed me it would cost almost $900 to repair the $1500 TV. It's sad that SONY can not make a product that lasts longer than 15 months with no problems. I will never buy another SONY product of any kind and would not recommend a SONY product to anyone I know. And SONY is next to impossible to reach for customer service!

    Former SONY Customer 4/16/10 7:46AM

  • Scripted employees no way of speaking to or contacting a person accountable at the Sony Extended Service Plan offices in Indiana. There is not enough room here for me to explain the 2 year struggle with the to get my laptop repaired. When they did repair it they had the nerve to say they were doing me a favor even though I had reported the proble long before my contract expired. They even lost my contract for 2 years they mis-filed it and no one will admit fault.
    Asked for information on "General Manager" CEO or "head honcho in charge" and was told they could not tell me that. Send complaint to customer relations, they were the problem.

    msodie1 4/9/10 6:09PM

  • At 11:00 P.M.03/15/2010, I contacted Sony to pay $39.99 to have them diagnose the problem with my laptop not being able to access the internet. Had already spent 3 hours with my DSL provider and 2.5 hours with a very nice and knowledgeble microsoft technician for them to tell me something was wrong within the computer. The Sony Lady said after the diagnosis, any software repair would be $89.99. Well, after being on hold 2 hours later I finally hung up and went to bed! When I contacted Sony later that morning, another lady appologized and informed me she could not credit my card for the $39.99 AND $89.99 charges but would transfer me to the appropriate office. I have now been on hod for 3 hours, 4 minutes and 43 seconds! During this time I have contacted Sony on another line where the gentleman told me I must speak to a technician to cancel the charges, they are not that busy and even he cannot get anyone on the line. When I told him I am just going to contact my credit card company he told me that would probably be faster! I'm gonna stay on hold just to see how doggone long they're going to not answer. No more Sony for me...ever!!

    Anonymous 3/16/10 8:19AM

  • my sony hifi system model mch-vx555 is not working poperley i want to repair it can you help me

    Anonymous 2/26/10 7:28PM

  • Tried to get replacement part for Bravia TV. Sounds easy, not with sony.
    Their part center is a train wreck. They are completely incompetent. Their service would detract from me ever buying another Sony produce. They should take lessons from Zappos on customer service.

    Anonymous 1/23/10 11:38AM

  • It's ridiculous!
    I'm never buying a sony computer in my life again!

    I bought a dark red, sony vaio, CS110D computer last year December, and was using it happily when in march, the fan suddenly started making really loud irregular noises. Not the kind of noise that comes gradually with dust in the fan.
    I dismissed it as being something normal and not harmful. June comes, and the fan noise turns into a very shrill, high pitched noise. It sounded like the fan was about to turn on it's head and destroy the inside of my computer.
    I was traveling at the time so I couldn't send it in to sony repair center for repair, so I waited until September.
    I sent my computer in on September 7th and expected it back 7-10 business days plus shipping, so in 2-3 weeks. After 1 week, I call in to check the progress of my computer, and I found that the computer hasn't even been booked yet. So I try to resolve that issue.
    I ended up calling every day. Yes EVERYDAY to rush the people to work on my computer. The customer support people kept on telling me different things like "The mechanics are telling us that it is a physical damage so you have to pay $500," When all I do is place my computer on my desk and not move it. And so I spent over 50$ on my phone bill, calling long distance trying to get a hold of the repair center in Toronto to discuss this issue with the mechanic, when one day, I called back to the support center, just to have them say "I'm sorry, that was a mistake."
    With various issues going on, people telling me different things, and my fan issue not being fixed, I got annoyed.
    Apparently the fan was on "back order" and they had "no idea when it was going to arrive." This was week 6 of the whole ordeal. One and a half month have passed and I still haven't gotten my computer back. How can one live for one and a half month with out a computer especially when one is a student and needs the computer to do various projects including programming?
    I got fed up, and told the customer support person that this was not acceptable. 7-10 business days, this has been over 1.5 months! I want a new computer. Since you can't fix my current one, you can replace it. After more phone calling, with the people saying "Oh, someone/manager will call you back tomorrow" (Of course no one calls back, What was I expecting) They finally decide to replace my computer.
    I expected the computer to be in 3-4 days since the factory was very close to my home, but after 2 days, I call in, asking for more information, they told me the order to send out a computer hasn't even been placed yet. I got mad, and tried to rushed them again. I find that whenever you get mad, the people CUT YOU OFF to try to calm you down. When you get cut off, you just want to lash out more.
    People kept on telling me things like "mam, we can't see the status of the order. We have different systems." but miraculously, 5 minutes later, when I hung up, and called again, the next person told me they could see the information. Lying much? What was it about "I can't see the information, we have different systems?" What a bunch of lying people!
    So after another week, I FINALLY got my computer again, and happily I open it, just to find instead of a red computer, I got a black one. I was not pleased. I bought a sony computer solely because it was red. I decided to suck it up and leave it at that since I didn't want the hassle again.

    Using my new computer, end of November, comes December, and surprise surprise, my NEW brand new Factory condition computer's fan broke again, with the exact same problem as my previous computer. I called back again early January (as December I was back in my hometown) and tried to resolve this issue again. Again with the support people who don't return calls, and the rude cutting me off during mid-speech. The only option they could give me was to "send the computer in and have it checked out." Needless to say, sony has lost all my trust. I will NEVER send it in again, who knows, it could be 2 months this time. I told them that, to find another option, such as sending me a fan, and I'll find someone to replace my fan, or send in a technician to check out my computer. But I felt like I was talking to a wall, the person could only repeat like a broken machine "I'm sorry, but the only thing we can do now is have you send it in to our repair center to have it diagnosed."
    They talked to the manager and couldn't even have a spare fan part sent to me? I mean wouldn't it have been easier to just send me a fan, rather than spending all the money on having a technician work on it and shipping on sending it to and from the factory? Since they aren't willing to compromise, I decided to drop it and just wait for my fan to explode on me.

    Needless to say, I'm HIGHLY unpleased and will never buy a vaio computer again in my life.
    If you are looking into getting a VAIO computer, hope that you have don't buy a computer with such a high rate of breakage.

    Get another brand. Don't ever get sony.

    DARKIE11 1/21/10 9:18AM

  • I HAVE JUST BOUGHT A POCKET E READER, AND HAVE ASKED SONY STORES IN EDINBURGH WHERE CAN I PURCHASE A SILICONE COVER., AND THEIR REPLY WAS THEY DO NOT KNOW .. THEIR STAFF IS REALLY IGNORANT, AND SDO NOT GIVE HELP. FROM YVONNE GALLO

    Anonymous 1/17/10 6:34PM

  • My experience with Sony customer support was terrible. They were absolutely no help at all.

    Anonymous 12/28/09 12:10PM

  • Trying to get the new Sony Reader Daily Edition. Good Luck. Mine has been on order for nearly a month. They happily sent the extra memory, adapters etc within a couple of days. Then finally, I got an email saying my order had been cancelled. I checked with to find out why - multiple hours on hold I finally talk with someone who says sorry there was a problem with the method of payment. Order Cancelled nothing I can do to help you. Called the payment company - Nope no request for payment from Sony and no denial. Funds are available and waiting. Called back - again multiple hours on hold and asking to go up the ladder 3 times to find someone who could provide me with the electronic transaction that represented the request from Sony for payment. No one could give until I got to a Manager who recited it immediately. Conacted the payment company again. Nope never heard of that number and any request for denial does have a number from them-if Sony says they don't have it they do. Calling back again. Isn't this fun :) NOT. I've never seen a company so UNcustomer focused in my entire life.

    treadie 12/22/09 11:09AM

  • I bought a Sony Vaio laptop about 18 months ago. From the beginning I had problems with it being very slow, freezing up, and many other issues that suddenly appeared and effected its performance and general function. I called for customer support at least 10-12 times during the warranty period. Now it is off warranty and my problems have gotten worse. I paid for Sony support and after recovery, they now say I need a new hard drive. I asked about all the calls phone calls about the same issues during the warranty.....and funny thing.....no history of any phone calls.....never again do I look at a Sony product!!!!!

    Bo10us 11/19/09 12:18PM

  • I called the 800 number and got routed to El Salvador. The guy spoke good English but didn't know how to give an overview or comparison of the product line except by reading specifications on his computer screen. Not helpful at all!!

    Linda 10/27/09 7:11PM

  • Bought a Sony Vaio in Dec. 2007 and also bought an additional 2 year full warranty to take effect after the original one year warranty. Had a problem that required warranty in Sep. 2009 that would be covered under my extended warranty. It took me two weeks of calls and faxing to even get Sony to acknowledge that I had an extended warranty. Their records were horrible. Finally a supervisor resolved the warranty issue and he acted like he did me a favor. Sony seems to be too difficult to deal with and I would never buy Sony again. Too many other competitive products out there to have to deal with Sony.

    Capvin 10/20/09 3:56AM

  • Recently, I called customer service to see if they'd mail out a replacement manual for a dvd/vhs player. The wouldn't replace it for free and said it would be about $9. I said no thank you.

    Then the customer service rep said, "what, you don't have $9?" To this I immediately requested to speak to his supervisor. He refused to transfer me. The whole time, I kept my cool and said that as a customer, I have the right to speak to his supervisor.

    The customer rep then asked me if I was an educated person. I replied with what does that have to do with anything. The rep then said, if you were an educated person you wouldn't be a racist.

    Still obviously refusing to transfer me... and me refusing to hang up.. he finally just started laughing at disconnected the call.

    I stayed on the line an eventually someone else picked up. I asked to talk to a supervisor and got someone that said they would listen to the recorded call and follow up with me.

    No follow-up happened. When I called back to see what their corrective action would be, they had no information at all about the original call, or my complaint about customer service.

    Do I have any recourse at all? I'm angered at this treatment and disappointed that there is no follow-up action whatsoever.

    Anonymous 10/14/09 8:34AM

  • does any one out there in cyber space know anything about the net MD walkman mz-ne410 i'm trying to use with my dell xps 420, not been able to use it, message comes up in my computer showing a red X and saying the device is media write protected. so i went to there( sony ) web site concerning this problem, it began with " the media device is write protected , solution, this error will occur if the media has been set to prevent it from being overwritten. this is called protection mode. to eliminate the error message, either replace protected media with an unprotected media , or move the tab on the existing media to allow it to be accessed. important- if the tab on the existing media is moved to allow it to be accessed, data on that media may be overwritten........ anyone encountered this problem ?? and knows how to move the tab on the md -ne 410 can't figure it out! no instructions left by sony help! ! tryed calling there week end support number but can't seem to reach support by phone ! help !

    Anonymous 6/13/09 7:52PM

  • Sony double billed me for service support. It took 3 telephone calls and hopefully now I will receive a credit for one charge on my credit card. Support services were of no help at all. At one point, I received a call from Sony from 888-476-6970 and when I tried to return the call, I received a recording to call 101-515-8000. I understand that had I called this number, I would have been charged an exorbitant amount for directory assistance. I am shocked and disappointed that Sony would participate in what appears to be fraud.

    Anonymous 5/23/09 8:51AM

  • Sony Customer Support is built, specifically, to make this hard. Almost independent of the problem, the first person you talk to (Other then the many robot's) will say 'No'. When they do, just say 'Thank you, may I speak to your supervisor?' then next person will, you guessed it, also say no. Repeat this untill someone says 'yes'. It seems pointless, but it really is the only way to get anything out of this customer support system.

    Lots of experiance 2/24/09 4:56PM

  • I bought a surround system just for the audio to start crapping sfter less than a year. I called and after an extremely long wait got a number for a local authorized repair center. Called the repair ceneter just to find out they only repair TV's. I called again this time not too long a wait just to be told i would have to pay to ship this fairly heavy unitl to texas. Who the hell do they think they are asking me to pay to ship something they sold me that should still be working. Eventually they gave in and agreed to pay for shipping but the lesson i learned in the end is just go sharp or samsung next time. Thank god the warranty on my TV is third party!

    Kevin

    Anonymous 1/19/09 12:34PM

  • Dear misguided Sony Corp.,

    You have quite possibly lost my business forever . Sharp or Samsung will get the sale of my next 50" TV. I regret buying my 40" flatscreen from you now. You are a bunch of conceited jerks to not offer your PS3 with backwards compatibility. I have nearly $1000.00 in your games and I'll be damned if I buy any of your new games if I have to scrap using me old games. I don't need a house full of separate Sony game players either. I would have bought Ninetendo if it wasn't for the fact PS2 would play your old games and that's why I don't have a Sega system anymore. Backward compatability was everything.I owned no PS1 games at the time I bought my PS2. I did buy some of the cheap oldies but goodies. I have 51 of your games at my house most of them new PS2's, and probably cost over $40.00 each.I am near 50 years old and will probably buy 1 or 2 new systems before I quit gaming all together, unless idiots ,like you, ruin my taste for gaming all together. But if you don't respect the purchases I have already given you then you don't deserve any future purchases from me. My PS2 is getting old and not working well and I will need a new system soon. My son has the new X-Box so what would be the need for your products at this point or why not try Wii at this point. I can buy anybodies Blue Ray Player when the time comes. They'll be alot cheaper soon. You obviosly don't understand building customer loyalty anymore.
    Regretfully,
    Fred Brown
    Game system owner since 1981

    Anonymous 11/19/08 9:39AM

  • Submit your comment >>
  • In relation to the complaint filed on this website on June 22 and June 23, of 2010, wherein the Sony Customer Realtions Department mistreated a Consumer; the Consumer was contacted by Sony Electronics on July 2, 2010; this was after two letters were sent to Sony, one directly, and the other through the Better Business Bureau of New York. Sony offered to resolve the set of circumstances, apologized for the absurd treatment, and offered more than what the warranty covered, suffice it to say, this response was commendable, in light of the elongated period their outsourced customer relations allowed the issue to exist.

    P. Khalili 7/2/10 1:26PM

  • My son's Sony Vaio computer got the "blue screen of death" 9 days before the warranty expired. We called tech support (which happens to be in the Phillipines) at 10 p.m. our time on Friday night. They asked us to fax our receipt, which we did, and contact them 3 hours later. We contacted them the next morning, because we didn't want to call them at 1 a.m. our time. They confirmed that they had the receipt and told us that a repair tech would call us within 2-3 business days to set up replacement of the hard drive. The tech called 2 days later, came to our site, and here it is, only 5 days after the computer died and we have a new hard drive and updated software. Very pleased to find a company that did what it said it would do!

    MidlifeMidwife 8/5/09 4:58PM

  • This was awesome. Just bought wireless router for my puter and called sony tech support and 10mins later my ps3 is wireless!!!!! Woo Hoo!!!

    broncoface13 7/25/09 1:27PM

  • I waited forever on hold for a customer service rep, but considering that I called at 10:00 pm on New Years Day I will let that slide. I am greatful that they were even open. The rep was extremely knowledgable and helpful. I have been scratching my head since Christmas trying to wire a home theatre system correctly and finally gave in and called. He coached me and had the problem fixed in less than 5 minutes. I would highly recommend giving them a call for tech help.

    dorrietyds 1/1/09 8:34PM

  • That was the best customer service I have ever had from any company. Knowledgable customer service is the key to success today.

    rayrolls515tide 12/29/08 8:22PM



  Contact Information  
Cameras, Camcorders and Digital Imaging Products
800-222-7669
Home Audio/Video & Remote Controls
800-222-7669
Mobile Phones - Sony Ericsson
866-766-9374
Monitors (Displays)
866-357-7669
Television
800-222-7669
VAIO Pocket Music Player
888-476-6972
Blu-ray Disc Player
866-909-7669
BRAVIA Internet Video Link
866-918-2485
BRAVIA Television
800-222-7669
Car & GPS Navigation
800-222-7669
CLIÉ Handheld
877-760-7669
Computers - VAIO
888-476-6972
Entertainment Robot / AIBO
800-427-2988
Konica Minolta Cameras and Related Products
877-462-4464
LocationFree
866-925-7669
mylo Personal Communicator
866-420-7669
PlayStation
800-345-7669
Portable Audio/Video (Headphones, Players, Radios, Recorders)
800-222-7669
Portable Reader System
866-962-7669
Complete Sony customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Sony customer service phone numbers and contact information at ContactHelp.com
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  Company News  
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Sony VAIO VPCS111FM/S: $1049 Core i5 powered Premium Thin and Light Notebook
... Sony VAIO VPC111FM/S include poor build quality with cheap materials, flawed Intel Wireless Display technology, poor audio, and bad technical support. ...
Sony Recalls 233000 Faulty Vaio Notebook Computers
Consumers can also call Sony technical support for this assistance. The consumers of the affected models need not return the units to their seller but must ...