Starbucks Customer Service Complaints - page 3

I've been a Starbucks barista for 5 months now and love my job. I'm 58 yrs. old and still not completely confident in my abilities in all that this job requires but I am not above owning up to my errors, offering apologies and always "making it right". I despise bad service myself.

The joy of this job, first and foremost are the customers: 99% of them are WONDERFUL. Friendly, sweet, quick to forgive a screwup on their order when the employee offers an apology and makes it right. THIS IS WHAT STARBUCKS IS--OR SHOULD BE! I advise every customer who experiences bad service, snarky comments from employees to have their voice heard.

I encourage anyone who experiences bad service at Sbucks to COMPLAIN! Ask for the store manager; if not available ask for SM's name and then ask to speak to the Shift Supervisor who is currently working and tell this person specifically what your experience was.

Yes, sometimes it gets very busy and sometimes your drink will get messed up. ALWAYS SPEAK UP! And if you are met with rudeness ALWAYS COMPLAIN! If the Starbucks employee does not offer an apology and make things right for you COMPLAIN!

I've been a loyal Starbucks customer for many years. I work at the Beverly Centre and every morning I went to Starbucks. Through out the years the staff has changed many times. The staff that currently work there is the worst. They stand around talking, they're rude and unprofessional. I drink decaf and I am always told that they don't brew decaf which is fine. So I ask if they can do a pour over and I'm always told that I have to take a decaf americana. I said that's not what I want and was told in Spanish to go to Coffee Bean. Although I am not Spanish, I do understand it. That to me was very disrespectful as well as unprofessional. I will never go back again after 10 years.

I am getting a new gold card since my is falling apart. Great customer service

GREAT PEOPLE TO TALK TO. Alice Causey was very nice and knowledgeable and

great to talk to this early in the morning.





Russ Milko

I have been a loyal customer at Starbucks Beverly Center for many years. During this time period I have seen many changes. The staff that presently works there are rude, lazy and unprofessional. They stand around talking while customers are waiting. I ask for decaf coffee and is always told that they don't serve decaf and I have to get a decaf americana. I asked if I could get a pour over and was told that they don't do that and I might want to go to Coffee Bean. I am very displeased with the service I continue to get there.

University Union on the U of M main campus recently added a Starbucks. I have given them several chances to serve me, and not once has the service been acceptable. They are rude, never smile, the last person who made my drink even had earbuds in the entire time - which could explain why my drink was made incorrectly - as it often is. Only when I have ordered a plain coffee has my drink been ok. I will never purchase at this Starbucks again.

I purchased some of your Starbucks Caramel 16 K-cups and they are dated best used by August 31st, 2014. Do you have a clue what date this is, well, don't harm your mind and I will never buy another thing with Starbucks name on it. Or maybe it Wal-Mart that can't read the date. Unsatisfied customer!!!

I have made numerous calls and still no improvement in this store, #7954, Millington tn. The district manager obviously needs to follow up as this location is consistently running out of product. Frequently out of Venti cups, weekly out of white chocolate. I drive thirty minutes daily, every day to get a coffee and it's really turned into nothing but a waste of time and gas when anything I order they can't make. I'm five minutes from a McDonalds and burger king who serve iced coffee as well beginning to think it would be more worth my time. I prefer Starbucks but not if constantly wasting hour of my day not to mention the cost to be told regularly they are out again.

I have been going to the 601 South Grady Way Starbucks for a month around 8:15 a.m. There are seven Starbucks employees working but only one of them is working as a barista. Is it possibel for at least one of the seven people working the cash registers and food case to also make coffee orders or at least run for the barista? The line is hugely long as it winds completely around the lobby.

Please figure out some way to make this line move more efficiently.

And bu the way, my iced mocha order is not that difficult to make but I rarely get the fewer pumps of cholcolate I ask for, I do not like sugary coffee.

Thank you!

I use to love getting a Starbucks Latte quite regularly. I now only have one once a week due to the fact that no matter how nicely I try to ask for what I want, the majority of Starbucks employees just can't seem to get it right. I don't understand why when I ask for a simple Latte with no foam, it can't be just that. Does no foam mean take the foam off but leave the 1 inch gap? Is there a reason they can't or won't fill up the gap with the rest of the milk? I am so tired of asking them if they could please fill up the cup with the rest of the milk they have sitting there. I either get a blank look like they have no clue what I'm about or attitude. When I'm paying $5.00 for a drink I just want what I'm paying for. PLEASE PLEASE STARBUCKS EMPLOYEES FILL UP THE DARN CUP.

My regular Starbucks drink was 4 shots with free Brevil !that $275!

Now you make the shots less than one ounce and now charge for brevi because it is more than 4 oz!
That price went from 2.75 to 3.35 !!
Outrageous!
60 cents more because you made shots less than 1 oz? I get LESS coffee and You raise the price?
I will cancel my 20 + year Gold card and buy my coffee elsewhere!!

My husband and I were traveling on thanksgiving day and stopped at the starbucks store in anderson sc store 17084and purchased two frappachinos for the price of $11.34. My chia tea had to be made over once because it was the wrong size. When we told them they didn't taste right that they tasted very weak they said sorry have a nice day. Never offered to make them again. We left very upset

I have been a loyal customer of Starbucks for over 20 years, and was so disappointed in theunprunprofessionalism of one of the stores staff actions, basically mislocated the $20 I handed her to pay for my order, to the point that I had to hand her my debit card to pay for my order again, another worker not even the manager they will have to check the register later, so angry

Starbucks is a stupid place I live in kokomo and I went to both starbucks and said that they couldn't make me a frappe the we're out of the stuff to make the base of it....now that is stupid come on it is starbucks you guys should not be put of that....I an never going there again.....thanks for nothing?

some guys are mean they dont know how to talk to customer
i aske to change the coffee because it was cold he say no way

I'm at Starbucks store 17971 in Pharr, TX and it's now 06:47 on Sunday and the store is still not opened. It was supposed to open at 0530.

Date: October 22, 2014, 8:24:47 PM PDT







Subject: Starbucks/San Diego/sports arena ( negative experience)



I love Starbucks and spend an average of 5 dollars a day, not including student and family gifts (holidays, birthdays, special occasions). As a high school teacher I often surprise my TA's with a treat from Starbucks, both in Santee and in El Cajon. If you include my brother and my sons, we (as a family) spend about 20-30 dollars a day in your stores. We are loyal, dedicated customers and have been supporting Starbucks since their arrival in San Diego, yrs ago.



I was devastated today (10/22/14) by an experience that blew me away. I went through the drive thru, like I have done for years. It was about 4:15 and I asked for a brewed Venti, black (no cream or sugar). Simple. I have done it more times then I can count. I drove up and the young man told me it was 2.95 (two dollars and ninety five cents). I was just there yesterday and I said "no way", he said "yes it is, I wouldn't lie to you"... I told him I always get them and its not 2.95. he said it had gone up. I was on my way to the hospital and I had no time to go in and talk to the manager. He gave me my drink and added insult to injury by saying " you can go down the street and get a 99 cent cup of coffee at MacDonalds if you don't like our price". I told him I am one of Starbucks best customers and that his comment was uncalled for". I left and promptly called the Starbucks near my home. They know me by name and after I told the manager what happened, she encouraged me to email and call the corporate office. I then called corporate but was on hold for ten minutes. I was forced to hang up due to time constraints.



My life is very busy, so busy that if this incident wasn't so rude, I would have let it go. I do not have time for trivial disagreements. Sadly, this young mans behavior was disturbing and totally uncalled for. To top it off, I was correct, he was incorrect. The worst part was his arrogant and smug remark about the 99 cent coffee down the street. This type of behavior makes my vote against a minimum wage increase, a no brainer.



I have ordered from the worker in question on more then one occasion. He acted like he didn't know me and that I was accusing him of changing the price. He owes me an apology. I will be taking this as far as it needs to go, to come to an acceptable resolution. Bad behavior should never be acceptable. I did nothing to provoke this exchange. He needs to be educated and taught how to treat people. He is an employee of one of the most respected companies in the world; Starbucks.



This kind of attitude does not reflect the majority of workers at the many Starbucks I have traveled to in the U.S. It is also not acceptable under any circumstances.



Respectfully,



Michele Farres

I owned a Starbucks Coffee grinder Barista Model EL 20 that was recalled.

I called customer service, after verifying everything they sent me a shipping label to send the defective coffee grinder for a replacement. I was told that it will take 8 weeks for processing a replacement. The defective coffee grinder was received by the Fairfield, OH office on June 18, 2014



I called Customer Service today and they cannot find no traces of my returning the defective coffee grinder. The person who signed the UPS package is Fisher.

Made an error on the first comment sent around 9:50pm ... Date change is October 1st - I first wrote October 3rd I went to redeem free drink. Just changed it in the text below ......



Hopefully this will reach Starbucks Customer service .... At 9pm on October 2nd I called and was put on hold for 37 minutes .. I hung up and tried again to be put on hold another 6 minutes ... gave up .... Question: On September 27th I was sent an email to notify me I had a free drink. On October 1st I went to redeem it and to my surprised I was told I did not have one .... SO I re-checked my email and yes I do have the free drink .... I was told at that location they have had these type issues before ... I have been a Starbucks member since 2008 .... Please inform me if I do or do not have a free drink ... my rewards stars do show I do .... and by the way my birthday is October the 18th ... do you still give a free drink for that occasion or maybe not ... Thank you, Linda Soeder

Hopefully this comment will reach Starbucks Customer service .... At 9pm on October 2nd I called and was put on hold for 37 minutes .. I hung up and tried again to be put on hold another 6 minutes ... gave up .... Question: On September 27th I was sent an email to notify me I had a free drink. On October 3rd I went to redeem it and to my surprised I was told I did not have one .... SO I re-checked my email and yes I do have the free drink .... I was told at that location they have had these type issues before ... I have been a Starbucks member since 2008 .... Please inform me if I do or do not have a free drink ... my rewards stars do show I do .... and by the way my birthday is October the 18th ... do you still give a free drink for that occasion or maybe not ... Thank you, Linda Soeder

Customer Service was very helpful and thorough when I called to state that yesterday nothing had been done to stop a customer at Starbucks from exposing his naked genitals while sitting on the patio among the other customers, including myself. At the time, I reported the incident to the manager and nothing happened afterward, he stayed and continued exposing himself. Today I spoke with Customer Service and they said they would inform that manager on how to handle this next time around.

I and many other customers miss having some comfortable chairs in Starbucks. Not everyone uses Starbucks as an office. It is the meeting place and all the wooden chairs make it look more like a cafeteria. This takes away from the ambience of starBucks where people can meet and socialize and enjoy a cup of coffee if not just do business. For instance in store number 11438 or the Starbucks on coffee Road in Bakersfield California..
Jane Scheidle

Very rude manager !! I called September 17th right after leaving the drive thru because my salted caramel mochas were watery and tasted liken pure salt! Embarrassment to Starbucks id say! The whip cream was all melted and half of the cup was whip cream instead of the actual drink . Horrible service I called at 6:02 immediately to report that I was not satisfied but was unable to return at the time she put me on hold several times I asked for a name and she said that I didn't need one and I then explained to her that they forgot to give me the receipt and she said "uhu thats fine come in tomorrow and we'll replace the drinks " I go in September 18 and speak the the manager and she then claimed she did not speak to me yesterday. I showed her the phone and she said very rudely that there was nothing she can do about it if I didn't have a receipt i explained to her I didn't get one and she said it wasnt her fault . She claims she has 3 men on the floor working with her when I Cleary seen there was another female and she never even bothered to ask the other female which was a red head if she had perhaps answered the phone . Im very disappointed in the starbucks located in Norco .CA on 6th street . Very unsatisfied

I came by the Starbucks on la mesa Blvd in La Mesa, Ca.
The cashier was SO RUDE!! all because my app was frozen(for 2seconds) there wasn't a line..I thought only teenagers role their eyes. Starbucks should resign to hiring pleasent, patient staff!
I have been a loyal Starbucks drinkers for years..black card member and all.
I will find another place to buy my coffee and tea. I will NOT come back.

I have been drinking chair tea daily for over 15 years and have tried all brands and some homemade ones. Today I was anxious to try the new Oprahs tea. I was so disappointed it was just another chai that was dominated by cinnamon. The tazo chai you carry has so many wonderful flavors blended together not just a cinnamon tea. I hope you will still sell tazo chai. Thanks for that awesome Tazo chai

this is in reference to your.store located in san juan capistrano, ca. on the corner of ortega hwy. and rancho viejo rd.

i had been a regular at this.store for.the past 3 yrs. stopping in.2-3.times each.week. in january, 2003 i.had major spinal.surgery and
a considerable amount of bone was removed.

i spent 3 months in physical therapy. when i completed therapy, i was told it was ok to drive. if i needed to get.out, i was to use a.cane i purchased. one of the first things i wanted to do was.get.a Starbucks. when i was done struggling to get out of my car, cane in hand i tried to open the.door while maintaining my balance. one of the.customers in line noticed my.struggles opened the.door.for me so i could now.stand, albeit in pain, in line to just order a coffee. after 20 minutes i.gave the.employee.my order. initially, my thought was to make my frustration , anger, and pain known to the server. rather, i decided to not say anything, but to go through the normal process and.see if anyone noticed my.cane.and limp. got my coffee, went and leaned against the condiment section, added sweetner and limped out..no less than two.of your staff passed by me leaving the restroom. one at least said."hi".but never asked if i needed some help. the other employee walked right past, not even.a simple "hello" was given. i cannot express to you my.frustration regarding my experience, but what about wheelchair ridden customers, and the elderly? someone, prefferably the manager keep an eye out.for.anyone possibly in need. that, my friend, is one way to define customer service.

this matter involves one of the.employees. i don't remember her name but she appears.to be older than the other employees. she has red hair. i never could understand why dhe always seems to be outside while every one else is inside servicing customers. on no less than three occasions she approached me starting each conversation by saying "you may not think.i'm smart because i work here, but.Starbucks asked me to open three stores on my own. they also requested i manage this store. i declined because i wanted to "kick back for awhile" that's the reason they hired this manager. this job is too easy for me, so i don't have to work hard. three times i was forced to listen to this "incredible success story". i.was going to.express my concerns with manager, but was adviced to not bother because she and the manager are good friends, and it won't matter. the last straw for me was after her normal "look at me, i'm too smart to.work here". following that, personal questions began. . she stated."your ex-wife got the RollsRoyce i.bet" i never owned a Rolls and i've never been divorced. i didn't stay long enough to field her next question, she watched as i.got to my car, i.assume she was just being nosey. her behavior was offensive, prying, and not.within her realm of resondibility, to be honest, i think i'm done with that.store. i hope.you advise the district manager so he\she makes sure someone is paying attention to your.customers so everyone receives the same quality of service. if that employee still works.at that store the friendship between she and your manager need be addressed before the manager looses the respect of the balance of your staff. i am.very.sorry for the length of this.comment, and wish to thank you for taking the time to read this comment."novel"