Subaru Customer Service Complaints - page 3

I recently bought a 2020 Subaru Impreza from Tom Wood Subaru in Indianapolis, IN. Can you please send me another survey? I gave a glowing review and then found out that my car that was totaled on June 29 (another Subaru) had not been paid off and I have received 3 bills from Chase Subaru saying I owed money on the wrecked car because the financial person at Tom Wood had not submitted the proper forms to Chase and to the gap insurance company. I just received my 3rd bill from them on a car that was wrecked in June, and I bought a new Subaru July 20. Today is September 7th, and this has still not been resolved by Tom Wood Subaru. I would like to fill out another survey please.

Subaru service sucks, I made an appoint to have my vehicle serviced, unfortunately they were seriously overbooked, my appoint was for 10:15 a on Wedesday, July 22, I got to the service area and the cars were backed up, there was no assistance from the service center minus, when is your appointment and we will get to you eventially, I finally got my car checked in after 11:00, which is totally unacceptabel, this show that the customer service part of the organization is does not care, I had two things to do that required servicwe,I finally, it had been and hour, I got to the service desk only yo be informesd that they car would not be ready until at lease tomorrow, I was also infored there was a shortage of loaner cars, I nfored the poor excuse for a service attendat that I was on essential hospital worked and I was going to be on call andd needed a car, what did they care, this is the worst sercice appoint that I have ever had and would not reccomend Subaru to anybody, they are a horribel company and it were up to me the Better Business Asscoiation should be notified and this service center be closed, they are willing to sell cars, but will not follow through with the service, without question there are much better service centers that vacuum the inside of the car and send it through a car wash, my experience with Subaru has been bad before i purchased the car and has continued, i will never go to this service center ever again and neither will people I know and serverely loathe, an appoint whould be honored, if there is a staffing issue then something as small as a phone call should be made, one of the problems was malfunctioing air cindition, the car is not even thirty months old, there should be no problems at all, the condensor was replaced, but it still does not work to my satisfaction, before i purchased this car I had a car that was over 17 years old and the a/c worked like it was brand new, Subaru has now gone into the lemon area, be aware, if i needed a car, I will never purchase a car like this ever again, on a scale of 10, the experience that has been reeived does not rate any stars at all, asa a matter of fact, it has fallen to the negativen star category, this may have been a erspectable car comepany, but now it needs to stop selling the cars and ahve the factory retooled and they car make personal protective equipment, because they ssure do not know how to make cars!!!!!!!!!!!

I am in the middle of purchasing a crosstrek from a dealer that is 800miles away from me. I have wired a deposit of 2,500 to hold the vehicle & already purchased auto insurance on the car. My problem at this time is the virus that I have came in contact with & the cold I have gotten. I have some other heath issues including cancer & just found out i need surgery in the next 10 days. My question is what am I to do? I want the car & my salesmen is great. But I can't get there to sign in July & the fear is the 1.9% interest rate will go up before I can get the contract signed. Any ideas of what I should do or what my dealership can do guarantee that rate in Aug if I am unable to get to the car before August 1st. Thank you for your help LeAnn Solomon

We have owned 6 Toyota's for over 25 years:4 Sienna's, 2 Camery's And we bought our son a civic. Now that we are aging we decided to buy a Subaru because of your reputation for the safety and quality. My husband decided after putting almost 200,000 miles on his car it was time for us to replace it with your highly recommended, by our friends, Subaru Forester. My husband picked it up from the dealer on March second driving one mile and as he discovered entering an unmarked exit of an interstate totaled the car. He was fine thank God and the construction truck parked on the side of the road as well, but our brand new Fotester's back window and roof accordianed when he backed up. The car was totaled according to everyone. Our $4 ,500 down payment was lost to us according to your dealer. After an incredible delay blamed on Covid 19 everyone has been paid by the insurance ,But now we don't have our old Sienna, our injured Subaru Forester but more importantly any part of our down payment of $4500.00 so we can replace the absolutely brand new Subaru Forester which we plan to love till our deaths. Love is your motto .Now we retirees in our eightees gave most of our retirement money to the down payment on a car we hoped would see us through our last years knowing it was the last car we would be able to buy. I would like very much to see some of your love and generosity along with all those during Covid 19 help us solve the sad situation we are in. Just one mile he drove in the new car. And we don't have a nice new Forester or money to consider buying something else.

Why don't you fix the head gasket issue on your 2008 -2013 models by adding two more head bolts so when the car over heats it doesn't warp the block causing leakage which you do not cover in your factory or extended warranty! My daughter purchased her 2013 Impreza from a dealer in Denver and now lives in Illinois and when she called her dealership to complain they gave her the run around! She's 23 and very Intelligent but was being treated unfair! The car is in Orland Park dealership waiting for an answer to see if this issue will be covered? By reading other comments on these vehicles and the same issues you would think that you would stand by your product? Do we need to call our Attorney General to get this resolved? Thank you, Hopefully we can get this problem resolved.

Hello,I would like to tell you all how happy I am with my new Subaru Outback Limited 2020. I trade in my car every 2 years and up grade so since 2014 this is my 4th Outback. My husband and I immediately noticed the increased suspension in driving, comfort in the seats,handling and increased interior room feel. The screen increase size is another positive. I could go on and on but I think my continuing to purchase Subaru Outbacks and have 3 of my friends buy one after talking to me,seeing and riding in mine is probably enough to make my point. Thank you so much for building a quality product that we can count on. Thank you Bert Smith Dealership in St.Petersburg,FL and Tony Kritikos for being so easy to work with ( he has sold me my last 3 cars).

How is it you all are the only car manufacturing company in the United States not on shutdown due to this Corona virus pandemic? I guess you don't care about employees being sick behind it and coming to work passing it to other employees?

4 - 5 pm; Friday August 16th, 2019



I had just arrived home from your Scottsdale Subaru Location. I am upset on how many of y'all male employees had talked negatively and made fun of me out in public. They had done this straight in my face and I am shaken by this absurd behavior and do not understand how this is unprofessional behavior is at all acceptable. I can not comprehend the logic behind it for I had felt like horrible! He said to me, "How rude of you to not ask that in a sentence, but put it in a commanding statement." Please send me to another Subaru Location in the State of Arizona, so that I do not ever need to run into this Specific Subaru Employee ever again!! I do not know anything much about cars and my brother is a Car Mechanic that also works on cars in a shop. One of my father's old friends is a Retired Car Mechanic as well. I came to y'all Car Shop to get help for the Car that I drive under my father's name on the Car Insurance, not to be chastised by a grown man who is at work. I ain't getting no paycheck for being there.

Please see: Case # 135763636408 from Melvin at Subaru call center on 8/27/18. AIRBAG WARNING LIGHT STILL A PROBLEM!! My local dealer (NYS shop #7116614) has finally ordered (on 12/31/18) replacement part # 64139sg220vg and it is on back order. I have ZERO CONFIDENCE the airbag safety features of this vehicle are functioning properly. FIVE MONTHS TO GET THIS ADDRESSED IS NOT ACCEPTABLE!! Now that the problem is finally acknowledged, I have to wait several more months before the part is even available! If this is Subaru's idea of quality customer service and dedication to driver and passenger safety, I will never own another Subaru and will trash talk the company at every opportunity. It is not safe to sit in the passenger seat because the passenger airbag light is faulty, and it's been like this for nearly 6 months! This is my 2nd email to you and still no reply!! I have had the front window replaced twice under warranty, the battery replaced under warranty, but according to you, the airbag warning system problem can wait. What happens if I have a collision and the airbag does not deploy? You have been given months to correct this and still nothing! What happens when more parts go bad and my car warranty is expired? Will you Do you EXPEDITE DELIVERY OF THIS PART? Do you have any interest in keeping me as a customer?

I bought a brand new suv, paid in full, and found a small, tiny problem (a 20 or 30$) fix, the next day.
I told them right away and they have been giving me the run-around ever since.
They havent gotten back to me and ignore my request. The customer service on Maui is a joke. Jim and Dayne are jokes. Its comical that you have these 2 idiots promoting your amazing cars.
Dayne got mad that he was not given all 10's in a survey subaru sent to me after i purchased my vehicle... so he is refusing to help me.
What the hell is that? Spoiled brat syndrome, much?
I was promised i'd get a call back on july 4th or 5th. I have still heard nothing 20 days later.
I will never recommend anybody to go there.
Your head quarters need to have secret shoppers or some sort of survelliance if you value your customers at all. I have never felt more taken advantage of. I spend 28,000+ and you cant help me out by a fault that was that of the factory.

donkeys!!!!

Clear coat failure on my 2015 Subaru Outback within 1st 3 years. Tried all ways to get customer service and while they initially responded I was then kept waiting until I'd check back in a couple of times, then just another message to wait. Finally message said it wasn't a warranty issue. That's it! Weeks of waiting, answering the occasional question when I asked for a response and then this. I think they hope for attrition and then just blow you off if that doesn't work.

I bought a subaru XV in Santiago de Chile and did not received a spare key.The salesman asked me to sign the reception in order to avoid wasting time. After 2 months I still does not have solution. The Subaru Chilean customer service seems to be worthless.
Is total Quality Control part of the culture of Subaru? Seems is not, as customers looks not to be treated as they should...

I bought my 2013 Subaru Forester at Kendall Subaru dealer in Fairbanks, Alaska. I keep getting a letter (invitation to purchase another Subaru/other cars) from: A.M.M.S., 9427 Corporate Lake Drive, Tampa, FL 33634 but signed by the general manager from Fairbanks dealer. I need to know if Subaru is affiliated with this address; if so, would someone tell them to STOP sending me anything. I have been a customer of Auto Service Company (now known as Kendall)for nearly 20 years until I got very dissatisfied by a service back in November 2016 which never got resolved. I told them that I don't ever want to have anything to do with their dealership, but they just ignore me completely--and this is disrespectful! thanks for your assistance.

YOKAHAMA TIRES SUCK. At 25k miles, two were bald when one took on a ceramic chip and deflated. Thankfully, it hadn't exploded while I was on the road....Yokahama wouldn't honor the tires or replace. I ended up having to buy 4 new tires....I got firestone, hopefully an american tire. Shame on Subaru for using Yokahama tires

I have a 2017 Outback primuim 2.5i. It has eyesight, and forward auto braking.
According to the user manual the auto brake feature is a default when starting the car.

However, when I start the car an icon flashes for 10 secs on the dash that indicates the auto braking is OFF.

Is the car performing as it should?? The car never stops nor warms me when I get close to the wall in my carport. Or is I am about to hit something from behind.

Subaru of Plano: worst service department period.
The service manager, David, was inconsiderate to say the least.
Scenario:
I went in to get a new radio put in and was told "I am sorry to hear that last time your car wash was bad, I will make sure this time, it gets cleaned" by a guy named Kyle.

I leave the dealership, happy that my new radio works, without realizing that my car never got washed.

I call the dealership and spoke with the service manager, David, and was pretty much called a liar. He stated that he spoke to his guys and they said that they never told me that I would get a car wash. I specifically was told that I would get one and then David said that I must have misunderstood... which I 100% didn't.

All I wanted was an apology and a car wash, but instead I was told that I misunderstood and he did not seem to care at all that I would be going elsewhere for service. He even made sure to tell me of the other locations.

I will not be going back to this location.

I have a 2010 Subaru Legacy sedan with 24k miles and the check engine light, cruise light, brake light and skid light all lit up on the dash so I took the car in for service at IRA Subaru in Danvers MA. After diagnostics they told me it was a sensor that needed to be replaced which was done after a day of waiting for the part. I also spent $400 for a battery, serpentine belt and battery cables. Got a rejection due to emissions. I was told that I needed to drive 100 miles in order to pass the emission test to get my inspection sticker.
We drove to Maine to get that mileage. The car ran beautifully, as we were coming back at around 60 miles, the dash lit up again. We drove it to Subaru they checked it. Thought it might be the engine harness but they wanted the foreman to check it. He was unavailable they wanted us to leave it. No one was available so they told us we could rent a car. We have commitments today so we agreed we would take it back on Wednesday. As we drove down Route 114 we noticed an overwhelming noxious odor of gas and the car/engine started bucking we got it to a side road and gas was pouring out under the engine. We called Subaru they sent the man who worked on it. He told us he was working on it got called away and the other man gave us the keys to go. We could have been killed! It is bothersome that you can't diagnose the problem but what I can't forgive is that your staff let us leave knowing the fuel line was disconnected and made no attempt to notify us!!!!!Subaru did have it towed and it is now with you!Pending results I will be posting this on social media and make Corporate aware of this! As a follow up the GM communicated with me via email after I sent this letter to him. He refused to call me rather let his young service advisor contact me. In an email last night he told me he was trying to help with MY PROBLEM. There was not any care concern safety measures or accountability and am hoping that this not an overall problem at SubaruI want to make you aware of this terrifying experience and how it is being handled.
Sincerely
Patricia Plante

I could not be more unhappy with Subaru than I currently am.
This is my second Subaru. My first was an Outback I purchased new from Barber Subaru in Ventura. Unfortunately, Barber is no longer around. We now have Kirby who I am just as unhappy with.
At this point, I'm almost done with Subaru in general. The service or lackthereof I have received since purchasing my used 2009 Forester has left a sour taste in my mouth.
I have a 2009 Forester that has a Takata Recall along with a secondary air injection pump.
The letter I received from you states to "immediately" contact my Subaru Retailer. So I call the dealer where I purchased the car. I am told they cannot perform the recall until July.
Is this an acceptable solution for something that can "cause great bodily injury or death"???? I think not.
The interesting thing is that the dealer in Thousand Oaks can perform the recall much sooner.
Can you please explain to me how this can be?
I have called your customer service folks on numerous occasions, they have been no help either.
I have been told Subaru isn't liable, that it's the dealers responsibility.
All I know is that Subaru is the manufacturer. If that air bag explodes causing "great bodily injury or death", guess who is responsible???
That's right. And if that happens, you better believe I will seek legal council.
And July is an acceptable time frame to resolve this?
6+ months? Really??!?!?
I find this to be completely unacceptable.
Shame on you Subaru.

We love our subaru! Service is so good, people who work there are great...Also...We received in the mail Jams and relish when we bought our Subaru...was such a nice thing to do! Then we got a ups package from Subaru with a computer bag for travel which is wonderful quality! How great and special does that make us feel! We feel the LOVE!!!!Thank you so much!
Jayne and Larry Cope, Medford, Oregon

I am writing about a problem I have had with my 2014 Forester. Approximately 6 months ago I noticed that the front driver and passenger doors were rusting inside the door frame. This was very concerning as it was not identified during the warranty period, even though I have routinely have had my maintenance done at the dealership following the recommended service intervals. The dealership is Brunswick Auto Mart located at 3031 Center Road in Brunswick, Ohio 44212.
Once the problem was identified I did contact Subaru customer service at the national level as recommended by the service department at my local dealership. I repeatedly emailed, sent pictures of the issue, and also obtained two estimates for the repair of the doors. I never received a reply regarding the outcome only ongoing communication with no conclusion. The complaint number was SR#1-17020731903 via a representative Sam Wilcox. The last communication indicated that I should go through Marksman Autobody which is the body shop that Subaru uses for repair and to go through the service manager, John Cross.
After much communication John Cross relayed that Subaru would cover $1500.00 towards the door repair which actually required the door replacement of both doors. This was never communicated to me by customer service it was only after the service manager became involved did I have any resolution after starting the process in June of 2016. The 5 year rust through warranty would only be applied if the doors rusted completely through which was not a good choice for both safety and cosmetics. Reluctantly I went ahead and had the repairs completed contributing over $1800.00 towards the repair completed last week.
Today, January 7, 2017 I was following up on my invoice for the repair with the service manager, John Cross, and he indicated that the doors were much worse than they appeared and that he has kept the door shells in the event Subaru wanted to see the doors. Additionally, he mentioned that he had another Forester come in with a similar issue although "not as bad as mine".
I have been disappointed in both the customer services process and the fact that I have a relatively new car with a $3500.00 repair for no apparent reason except that there was faulty assembly. The car has never been in an accident and is garaged every day. While I assume you will take no further action I have lost brand trust. I believe the dealership did what they could to support the issue but am concerned that Subaru does not stand by their product

I checked my oil it was 4quarts low and no light on dash. I TOOK IN 11/29/16 HAD OIL CHANGED AND STARTED OIL CONSUMPTION TEST MILEAGE 24174.I CHECKED OIL TODAY ON 1/5/17 AND WAS ALLMOST 2 quarts low mileage 24737 and took back to dealer they said it was a half quart low and thats not true could barely see at bottom of dip stick.and they said bring it back in 1500miles or light comes. after I told them the light is not coming on two or three times

I had this impreza on March 2016, so far very disappointed, compare with my last car Hyundai is not that good,

first the the painting is not a very good quality, the front lower paint is already had lots white spot, maybe in the rough road a bit damaged, but the Hyandai never like this and i had more than 8 years, just show the painting not very strong.

second the sound system sometimes not working, still display everything on screen, just not play, like dead computer, I have to restart it.

and today I found my windscreen got a crack line, not really like a stone hit as the crack very even, maybe the original fitting is not good so sooner or later will cracking.

I just wondering what's happened in that day when they assembly this car in Japan?

and I want to know is really Japanese care about their customer.

Wanted to comment on the location of the fuel fill cap on the Outback. Having it located on the passenger side is totally, misguided engineering.

On Friday December 23rd I took my 2016 Subaru Crosstrek to Subaru of Puyallup for service. We had called about a problem with the radio '“ the reception has become intermittent and frequently pops out' of station presets. This wasn't a problem when we purchased the vehicle in February, but has become an annoying situation during the past few weeks. When we called, the service department told us to bring it in and scheduled the December 23rd date for us.

The dealership is about 45 minutes away from home, and it was raining pretty hard, so I was not happy to hear that I needed to have a service person do a ride-along with me to experience this radio problem. All I wanted them to do was fix it. Subaru of Puyallup touts themselves as stress-free', but that wasn't the case when I was told that it's just' a radio problem, and that I should have waited to bring it in until I had a safety issue or a regular service appointment. THAT'S NOT WHAT THEY TOLD US ON THE PHONE! I was stressed out, and upset that I wasted a morning of driving up to Puyallup in the rain for nothing. I was given the option to talk to the manager, but that really put the situation over the edge. The manager raised his voice, asking me whether I wanted them to tear my car apart to fix' it, and even told me to be reasonable'. Here's a tip '“ a man who is raising his voice should NEVER tell a woman to be reasonable. I ended up leaving the dealership in tears '“ it was not the stress free' experience that I was looking for. Not only was I upset about wasting my time, and sad about being misunderstood, I was also embarrassed because, while the manager was waving his arms and raising his voice, other workers walked past us trying to figure out what kind of drama was happening. I drove off the lot in tears.

One of the things that the manager was trying to get me to tell him was what I wanted him to do. But the situation had already escalated, so I couldn't think of anything on the spot. Even as I reflect on this a week later, I feel stressed out and misunderstood.

Bottom line: I feel like the honeymoon is over '“ Subaru made the sale and now we have to deal with unsatisfactory service if something happens to the vehicle. Subaru of Puyallup advertises itself as stress free. It did not live up to my expectations. We had always had great service from this dealership, but now I'm afraid to call them about servicing my Crosstrek. I do not want to experience this level of service' ever again.

Ladin Subaru customer service is the most infuriating thing I have come across in a very long time. The receptionist told me the service department was too busy to take my phone call. I told her they had my car for over 48 hours and had not contacted me at all. I finally agreed to leave a message which by 2 hours later had not been returned so I called again and told them I would not be leaving a message but someone needed to inform me what was going on with my car. By the way my car is 22 months old and has stranded me twice in one week which is why I had taken it in the first place. Finally I found out that they had NOT even LOOKED at my car!

I am still waiting to have any resolution!