Sunbeam Customer Service Complaints - page 3

User Reviews, Ratings and Comments

Sunbeam customer service is ranked #761 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 25.05 out of a possible 200 based upon 138 ratings. This score rates Sunbeam customer service and customer support as Terrible.

NEGATIVE Comments

136 Negative Comments out of 138 Total Comments is 98.55%.

POSITIVE Comments

2 Positive Comments out of 138 Total Comments is 1.45%.

Issue Resolution

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Terrible Overall Customer Service Rating

  • Sunbeam

    Customer Service Scoreboard

    • 25.05 Overall Rating
      (out of 200 possible)
    • 136 negative comments (98.55%)
    • 2 positive comments (1.45%)
    • 0 employee comments
    • Attribute Ratings
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    • 1.6 Issue Resolution
    • 2.3 Reachability
    • 1.9 Cancellation
    • 3.8 Friendliness
    • 2.2 Product Knowledge

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Posted by Anonymous


I have a Mr. Coffee Mill and it hasn't worked since day one. By the way, I did follow the instructions but it still doesn't work. The lights come on and the little switches however nothing is working as it should.

Posted by rockzbottom


What have you done, Sunbeam? Your bread is no longer edible. The look, taste, smell and texture are horrible. Combined with inflation, charging $4.19 a loaf, you have lost another customer.

Posted by Gary


I bought a loaf sunbeam sandwich it was burned on bottom and sides

Posted by Anonymous


I have just thrown the last loaf of sunbeam bread in the garbage. I can't eat it because the smell ruins the sandwich. It has a strong smell like yeast. It seems like all the loafs look burnt on top and it just doesn't have a good taste. I have bought Sunbeam bread for years and I am disappointed that it has changed. As a kid if the bread stuck in the roof of your mouth it was fresh! Please change it back.

Posted by Rose


Sunbeam bread used to be so good. It is disgusting tasting. No more Sunbeam for me. I am throwing the loaves away.

Posted by Anonymous


I have gotten a couple of loads of bread that had a yellow twit to them and had no taste.

Posted by Anonymous


Always bought but now will not buy. Quality of bread ? has gone down w tough cust and air holes in middle. The texture is not good

Posted by Anonymous


Here lately I have to take the bread back to the store because the was cut from a box cutter m

Posted by Anonymous


your bread is not worth buying it is full of holes and seems to be half cooked

Posted by KnockIToff


This isn't bread. I don't know what it is but the feel and taste isn't white bread. It's like plastic or something unnatural. Probably cancer causing agents mixed with fake flour. The worse white bread in retail.

Posted by Anonymous


We love sunbeam bread but have noticed the texture has changed!! We miss the old recipe. If it ain't broke don't fix it.

Posted by Patrijoa2000


You have ruined my favorite bread! It's dry has holes in it and looks burnt on top. It even smells different. It looks and tastes old the day I buy it. So disgusted!!!! Fix it!!!!!!

Posted by Annette


What is up?! I grew up near a Sunbeam Bread factor and eating THE BEST WHITE BREAD EVER. Through the years no matter how far I would travel I could still count on Sunbeam. But it is HORRIBLE now. WHY did you change it?! It has holes, literally stinks and doesn't taste good. I keep thinking it's a bad batch but NOPE. SO SO SAD. Will not buy it anymore until the tried and true old recipe comes back.

Posted by Consumer


I agree with all of the reviews posted here regarding sunbeam sandwich bread. It has changed drastically. It used to be soft and delicious. Now it is very, very tough, porous and has a bad taste. Totally different from the original recipe but marketed as the same product.
Please address our concerns Schmidt company.

Posted by Mbeger


I have bought sunbeam bread for years, I don't know what happened but I won't be buying it anymore, the worst bread ever.

Posted by Anonymous


What has happened to sunbeam bread. I've always bought it. Now it is awful. It is so grainy. It is horrible. I keep going back thinking it will change but it doesn't.
What have you done I want myriad back

Posted by Leka Mc


For many many year our family enjoyed Sunbeam Bread. I remember as a child that was the only bread we ate that was bought in the store. It has always been delicious, soft and took a sandwich from good to great. Especially in the summer time with fresh tomatoes. Something has changed. Not a good change either. This bread is no longer soft and it has a bad smell. Geez people don't change the bread it was the best ever. I don't like the taste, the new packaging or that you stopped making short loaves for small families. This new recipe is not for success. CHANGE SUNBEAM BREAD BACK.

Posted by Anonymous


Just want to know why the sunbean bread start mold so fast here lately never had this problem before

Posted by Jay


I switched to Wonder Bread and it 50x better. I hope Sunbeam goes out of business for purposely making crummy bread that taste like dryer lint.

Posted by Anonymous


Sunbeam bread used to be white, light and delicious. Now it is tough, yellow, has holes all though it, and tastes awful. I will not be buying it any longer.

Posted by duddly42


Wow,
Since December 29th 2021 I have been trying to get my defective electric blanket replaced and I am just getting the run around. Several times now they say they are sending a replacement after I contacted customer service, and I am told that I will get a tracking number and I never get a tracking number. This company has gone awry and is a joke. Sad but this company is lost.

Posted by Cathi J


Sunbeam bread has been my favorite for over 30 yrs. This last year it has been the worst bread on the market. The top is burnt on every loaf. It is so porous it looks more like cake. The taste is not the same. Please bring back the original recipe.

Posted by Anonymous


I agree with all the complants ive read been waiting for it to change back and it hasnt have you hired a enemy thats out to ruin you i think its working course and over cooked and dry im changing bread abd that was all we bought.

Posted by Mark Smith


I have been a Sunbeam fan and customer for years. I just bought a loaf well within date and it is so dry it is not good. This disappoints me very much. I spent my money on something that will end up in the garage.

Posted by Skeetermeat


I have been using/purchasing Sunbeam bread for as long as I've been a housewife (46+ years) and am astonished at the changes I've noticed lately. (1) We can no longer buy the 'Thin' loaf and (2) the texture & quality are not the same in the Giant loaf we tried today. What is going on?!!? Even the plastic bag it comes in feels different. Why are y'all messing with us? I'm scrambling to find a good replacement and haven't found anything close. Not happy. Y'all have failed us miserably.

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