T-Mobile Positive Customer Service Ratings - page 3

My (mostly outdated) Galaxy S4 was pretty much on its last leg with receiving/administering calls, and the associate in the store was incredibly helpful, and easy to talk to, and asked questions as to what I was looking for. I would gladly shop again with Laurin from the Wilmington, NC store. She advised me to buy the fiberglass screen protector, and a sturdy case to protect my investment, and also set me up with a payment plan to make everything easier. I am grateful for employees who are as much real human beings as they are salespeople. Thank you for service for the past 10 years, and it will definitely continue. We need more positive comments about our experiences in customer service!

Special THANKS to "FRANK" at Seattle store on E Broadway & E Republican street for lending me his personal phone to resolve billing dispute issues.

Frank tried to use the T-Mobiole land lines but the call would not go through and was very effective in helping me resolve billing problems.

There still remains one open problem in billing as I returned my iPhone 6s plus to Costco and Wireless Advocate promise to ZERO out the installment balance of $750..0

T-Mobile cannot find this email from Wireless Advocate so I must spend MORE of my time resolving T-Mobile-Wireless billing disputes.


Sincerely,

Gil Kiesecker

I have had Tmobile for 11 years. Overall, I am pleased with them. I do, however, need to complain about my most recent issue. I had an Samsung Galaxy S4, that was recalled. Ok. They sent me a new phone...which suddenly stopped reading my memory card. Every phone thereafter was a refurbished phone. They sent me a total of 7 broken S4's to replace my S4. After going back and fourth with faulty refurbs for 3 months, a representative told me that the S4's had a lot of problems, and that it was unlikely I would receive a functional refurbished S4. They then upgraded me to an S5 (which I am still being charged for. I was promised by 3 tmobile reps, that I would not have to pay).

The S5 they sent had problems too. Half the screen didn't work and it took about 5 minutes to even access the web. The Tmobile told me all kinds of fibs to get me off his line because it was close to quitting time. First lie: He stated I didn't know how to use the phone because it was new to me. 2. That as long as the phone was able to make calls, the phone wasn't broken....despite half the screen being unresponsive anf despite the internet being barely working. He tells me, the phone wasn't broken. He soon became frustrated, refusing to believe the phone was broken and refusing to help any further, he told me to go to a store. What an idiot. He didn't even troubleshoot the phone with me. Quickly dismissed me as an idiot and got me off the phone leaving me with a busted phone the entire weekend.

A quick Samsung diagnostic check revealed the phone was indeed faulty. The screen only functioned on the left side and the Internet hardware was faulty. Thank God a rep with some sense sent me another phone. After dealing with that last ignoramus, one wouldn't want to deal with tmobile again.

The worst Customer support ever! Store manager no help. Service reps assure that problem is taken care of but drags on for weeks.

Great customer service! Helped me to save my number ( during poorly managed porting process by Verizon)

T mobile why did they take the automatic machine that take payments the line is so long this is disrespectful standing on line for 45 mins its not good please bring the self machine back the line is to long to pay your bill.

I used the internet on my samsung 5 like many other times but this time it came up with a notice saying i had 4 viruses and my battery was dying. went into your store at chandler mall az met a very nice and knowlagable man named martin he put me at ease straight away told me what had happened how to rectify the problem and tips on how to make my samsung more user friendly.he gave great customer service and is an asset to your company.
From a very Greatfull customer.

I was very impressed with the quality of customer service that I received at the T mobile location in North Charleston Sc. Zana was very helpful and well educated about the services that T mobile had to offer. Thank you

As a retired Naval officer of 30 years, I want to compliment Johnathan Bass for his outstanding customer service as the Retail Store Manager of store 8434 - Maplewood Commons. As I waited in line for some lengthy time because a customer just did't get it, Johnathan was very polite, patient with the customer and was apologetic for the time delay, but in a very professional manner, that no one was upset. He always maintained the big picture and was multi-tasked in helping several customer at the same time. He has the right disposition, professional demeanor and can do spirit to be thoroughly recognized and seriously considered for more responsibility! Thank you.

Michaela was so helpful and very nice! Very informative and respectful.

Felix at the Saugus MA store on Rte 1 is a sweetheart. So helpful, patient, and took the time to help me with all aspects of transferring my information and my app needs to my new phone. He should give a class on how to provide perfect and thorough customer service to the rest of the reps in this and other local stores!!! Best customer service I have ever had with T-Mobile!

I want to tell about my experience at Northridge Mall, CA today. I had my phone broken and I got an excellent customer service, offers and options
Yesterday I went to Panorama City store on Van Nuys Blvd and it was awful. They didnt even check my account, they just sent me to buy another phone at Walmart. I couldnt believe it.
I waste my time and I was thinking in change phone company because of this incident.
But tonight, I ca not complain Store number 1253 was amazing. I got a NEW PHONE
Very professional people, excellent customer service and knowledge

T-mobile store Charleston and Decatur,Last Vegas. Excellent customer service from Lee. He's a great asset to your business. Someone needs to recognise him for service above and beyond his job discription. Just mention he help old guy out and I thank him very much.

I recently visited your store # 7651 in Washington, D.C. I was helped by Mr. Yohhanes Godwin, whose knowledge with your products, patience and overall demeanor was excellent! I also noticed the store manager, Mr. Taon Sauls, and the other employee working, Mr. Daniel Arias, give the utmost respect and great services to each and every customer. I would like to commend you for having such great representatives and ask that you note these gentlemen's personnel record for this commendation. Thank you. Sherri L. Wyatt, Esq.

On 7/12/16 I had a problem with my phone when I was out of town so needless to say I was really upset. Drove to my nearest T-Mobile store #9979. There was a very nice man whom approached me with a friendly smile and open arms and totally listened to my venting and after all was said and done not only did he talk to me in a professional and polite manner but fixed my problem in a snap. His name was Donald Walker.. Mr Walker was so calm, polite and professional and attentive. Never have I had the service as I had with him.He offered so many avenues to solve the idea and he just put the situation in action and completed. Very knowledgeable and an asset to your company. Please give Donald Walker the recognition that he so rightly deserves by either a raise or a certificate or some award. Because of Donal Walker I will remain a TMOBILE customer for good. Thank you Mr. Donald Walker for being there for your customers and you are noticed and appreciated.

I went to t-mobile store in houston tx. with issues about my bill. B4 that I already called a customer service line, & talked to a nice lady who promised to care of it but I wasn't convinced bcos my bill kept being messed up. Rayshawn Clark, an employee saw the frustration on my face, took care of it with a smile on his face. Patiently called customer service & informed them that I've been with t-mobile for a long time & would like to resolve the issues with my bill. He made my day. And today my bill has reflected to the right amount that am happy with. Please acknowledge him appreciate him if you can, he deserves it.His store # is . And feel free to reach me for any questions. People. Employees like will keep customers like for ever with t-mobile. Thank you & God bless you!.

I want to give a shout out to Vince D. Manager at the Valpo Mobile Shop in Indiana. After two years with T-Mobile we just bought new phones and all the trimmings. He was and has been extremely helpful. He has done EVERYTHING he said he would. We couldn't be more pleased with the phone service, the phones, cost and his customer service skills. Before T-Mobile we had been with Verizon for about 9 years. We ALWAYS dreaded having to make a phone call to them. Vince D's customer skills are far superior than Verizon. Thanks, Vince D.!! Now to make that dreaded call to Comcast!!

Awesome!! the person named Quintin helped me out big time with my billing issue.

had a problem with Mothers Day tablet promotions. T-Mobile crew in Balboa store fix it promptly and professionally. Thank you

After suffering through issues with my Note 4 for about 6 months. (Phone not staying charged. Showing as charged until removed from charger, then shutting down. Only at 30% and shutting itself off etc) I I finally decided to stop in a store local to me. I didn't expect a lot of help, maybe only I have 4 months until the end of my contract or something. No!!! I was told if I would pay the taxes, I would walk out with a new phone, replacement case, screen protector for less than $65. SOLD. When I went to tell the hubs, he said I wonder if they would replace mine too. You guessed it...yup, pay the taxes and he got the same deal even replaced his Otterbox case. My 12 year old son with Down Syndrome was with us and fell in love with the Google things. Yup...free. We were set up with Aaron who went above and beyond to make sure we were happy.

The following day, I had a call from a number I didn't know, no vm. Later, another call and a voice mail from Aaron. He apologized for forgetting the rebate promotion was still going on, on the phones we purchased. Here is my number and call me tomorrow before you come in and I will make sure everything is ready for you. Yup...called Aaron, he was off that day, he called the manager Anthony and he was waiting for us when we got there. Piece of cake. Even the other manager on duty, remembered our son and asked where he was. This is the 2nd time we have had outstanding Customer Service from the Newport, KY store. The store in Florence, KY almost made us decide to drop Tmobile, because of their rudeness to us previously. NEWPORT, KY location is AWESOME!!

SINCERELY,
THE Walden family

I switched from sprint to T Mobile and the associate Stephen Patrick was patient and provided excellent customer service,He when the beyond my expectation. Happy to be with T-mobile and see people know the product they sell you and help you

Thanks so much--I needed to sort out a device unlock function, and the customer service was fantastic: quick and helpful. Beyond expectations!

Jill from T mobile customer service is the absolute nicest, best customer service person I have ever dealt with.

May 1, 2016

T-Mobile Customer Service Management:

I usually do not take the time to respond to any customer service surveys, for any company, and most definitely never search for a company's website to offer/give unsolicited feedback as I have done so today. But after the service I received today from a Customer Service Representative in the State of Kansas, I felt I absolutely needed to share my experience.

I had the absolute pleasure of speaking with an outstanding, extremely helpful, and overwhelmingly caring Representative named Crystal (last name unknown) from the Kansas office. Crystal spent almost 40 minutes addressing issues that I had with my T-Mobile plan, equipment, and financial concerns. One issue Crystal resolved for me: I had called numerous times prior to today in regards to my Sons phone being disabled and my inability to enable the phone(s) using my Family Allowance settings as I had done in the past. I was previously assured by other T-Mobile Reps that the lines were not disabled and that all phones should be working perfectly. Well, this was incorrect information as the lines were still disabled as of today.

Crystal jumped right in addressing each issue individually that I had in a very calm professional manner even though I'm sure I sounded a bit frustrated at the beginning of our call. She did so in the most friendly manner that I felt like we had been friends for years. This was most assuredly the best experience I had EVER had with ANY other companys Customer Service Department, including my own companys CSR Department.

Keep this girl around for a long time, and have her train all new T-Mobile Representatives to provide outstanding service as she did with me today. Also, give her a raise....she deserves it for the exemplary service she provides.

As I told Crystal at the end of our conversation "I wish you lived closer as I would give you the biggest hug!"

Best Regards
Mary Machovsky
Long Time T-Mobile Customer (12+ Years)

Crystal....you are the absolute best!! :-)

Dear,t-mobile I was a costumer of metro pcs in Birmingham and loved my service. Since however moving to Fayetteville Tennessee I've had to switch to version. If you put a metro tower and pcs store everyone in this county and surroundings county's would go metro. PLEASE HELP US