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TiVo

Customer Service Ratings and Comments

TiVo is ranked #106 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.20 out of a possible 200. This score rates TiVo customer service and customer support as Disappointing.

NEGATIVE Comments

9 Negative Comments out of 10 Total Comments is 90.00%.

POSITIVE Comments

1 Positive Comment out of 10 Total Comments is 10.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating
  • Submit your comment >>
  • A nightmare!!! How is it possible that such a fabulous product could have such horrific customer service. It's not that the people are rude, they just don't seem to know how to answer your questions or help you.

    disappointed 3/3/10 6:01PM

  • Our TIVO stopped tuning into channels. After 4 phone calls and 3 emails to the company, we are still no closer to a resolution. My last phone call resulted in "Our hub is down. I'll need to call you back". Still under warranty! When my playstation failed under warranty it was replaced within days with few questions.
    TERRIBLE service. Unfortunately a good product being mismanaged.

    Mishka 1/12/10 8:08PM

  • Tivo is sell cable equipment that is not digital ready. After contacting them they do nothing about it. I bought my tivo series2 at the end April of 2009 and no where did it say it wasn't digital ready. This is passed the mandatory deadline that all tv's, cable boxes, etc being sold be digital ready or properly labeled. I purchased the lifetime service agreement and they refuse to give me a digital compliant receiver or transfer my lifetime agreement to a new tivo that i would purchase. I am look for a class action lawsuit on this matter and I have also filed a complaint to my District Attorney's office. Do not buy any Tivo's they do not back up what they sale!

    Jason 1/3/10 9:53AM

  • Terrible customer service!!!! I was double-billed for a year of service and Tivo refuses to give me a refund. I paid for a year of service in advance in order to recieve a lower price and Tivo continued to also charge my credit card the monthly fee. When I discovered the double billing and called them I was refused a refund. This is a very unethical company. They won't give out phone numbers or names of supervisors who are authorized to handle complaints. I am going through my states Attornee Generals Office to try and get this resolved.

    Anonymous 10/15/09 9:44AM

  • Tivo has charged me an annual fee for a DVR that was a gift, the gift came with free lifetime service. I have called them at least a dozen times and just get a run around. I have been told no less than 10 times that the person I spoke to would call me back, not one of them ever has called back.

    kykevin 8/22/09 6:55AM

  • We had a similar problem our screen went black and said searching for signal. It ended up being the cable line NOT the TIVO.
    Somehow they rigged it so it would work but our lines leading from the outside into the house need to be replaced when we move out.

    My issue with TIVO is how now all of the sudden product lifetime service is offered on my old tivo but I've been paying hundreds over the last 3 years for month to month service and I'd still have to pay the full $300 to get the produce lifetime on a TIVO SO for service for 1 tivo I'd have to pay about $700.00 for lifetime service ($400.00 I've already paid plus the $300.00 for lifetime service!! Total BS! And you can't email them to complain about there stupid policy!

    shopgirl8878 8/12/09 3:15PM

  • Terrible return policy. I've had my Tivo for 4 months. My Tivo has gone out on a regular basis. I get a grey screen with a message "Searching for Signal". Usually I have to reset the system (which is a very slow process) the picture usually comes back after that. Well yesterday it didn't. I called Customer Service they said that it was a software problem they were trying to fix but they did not know when the issue would be resolved. My only option is to send it back losing all my saved programs. If that is not enough I have to buy a new Tivo unit then send mine back for a refund or Send my Unit in first and wait for Tivo to send me a new unit.

    Shame on you TIVO 5/21/09 6:51AM

  • I have a problem with cable cards and television guide. All the channel conicide but Cox Communication Movie tier doesn't match. There is about three hours difference in the two guides. I find it impossible to contact Tivo by email. Why

    Hopeful 5/20/09 12:20PM


  • Tivo is TERRIBLE. Their Billing practices are as unethical as AOL's was. They will eventually have a class action law suit brought against them just like aol.

    Anonymous 9/5/08 8:37AM

  • Submit your comment >>
  • Tivo doesn't tell you that when you upgrade to HD that you can't use picture-in-picture and you lose the ability to download to a VCR.

    It's not the fault of the Customer Service people. They are very nice when they tell you (in effect) that by spending more for your service you do get a better picture but lose functionality.

    belnord 2/1/10 8:00AM



  Contact Information  
Customer Support
877-367-8486
Complete TiVo customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete TiVo customer service phone numbers and contact information at ContactHelp.com
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