Timberland Customer Service Complaints - page 2

You dont make our money...we make yours and it spends any where. When we buy we do as we please.

I have been calling for 6 weeks still having received my boots and every time I call it's always the same thing we're working on it we'll contact you in 1 to 2 days that goes by and I have to call back to hear the same thing and they say I can't get a refund I paid 267.00 dollars and I haven't nothing I will never ordered from here again

I too have experienced this similar issue as well. I have ordered an item several times and it continues to get cancelled. AS of today it is still showing as available. I have called and e-mailed your customer service for the past week without a resolution. Why is it so difficult to order with you?

n 9/14/201 I placed order # 3514018596 for Item # 3905A Size 11M Price $62.99 . A few days later I got an email saying it was no longer available and my order was cancelled.

I called in and confirmed it was available and I was explained it was a glitch, I was instructed to place another order.

On 9/18/2014 I again placed an order # 3522465466 for item # 3905A Size 11M Price $62.99. A few days later , I again got a cancellation saying it was in stock.

I called in on 9/20 and was told to check website again this week and if item was there it was available. I have 2 concerns. The price is no longer $62.99 and I am reluctant to order again because i dont know if I am wasting my time. I was promised a callback but no one called me .

This is your response on 9/23
Thank you for contacting Shop.Timberland.com Customer Support.

We apologize for any difficulties you have had with your order 3522465466. According to our records, we have submitted a request ID 14193326 to have this matter looked into further. You can expect to receive an email notification within 2-3 business days with a resolution to this request. We thank you for your understanding in this matter.

If you have any other questions please contact our customer service department at 888-802-9947 for assistance. We are available 24 hours a day for your convenience.

Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.

Noel K

THis is your response yesterday

Dear Ernest,


Thank you for contacting Shop.Timberland.com Customer Support.

We understand your concern and apologize that we have not contacted you about your request 14193326. Unfortunately, we have not yet heard back from the warehouse regarding these shoes. As soon as we hear from the warehouse, we will let you know if we have these shoes for you. We appreciate your continued patience and understanding.

Please let us know if there is anything else we can do for you, and thank you again for contacting Shop.Timberland.com Customer Support.


Sincerely,

Susan C.
Customer Service Representative


I drove 3 hours to your Charlotte NC Outlet to get a matching Timberland jacket and now I am unsure if I will ever get these shoes. This has been a horrible experience. Can anyone please help?

Since Timberland was bought out by VF, they have become a joke from a quality standpoint and the problem is that it has created a domino effect. Timberland knows they are putting out junk, so they know they can't really support it with credible customer service either, so they basically ignore you even when your complaints indicate major flaws in workmanship and quality control. After over 20 pairs of Timberlands - no more for me.

I want to make a complaint ,I have genuinely never been treated as badly as I was today in your timberland store in centre mk midsummer place shopping centre
Me and my family always buy your products and have done for many years we went in there today to buy my partner a new pair of your boots for £160 pounds in size 8 I was served buy a young girl who brought out a pair that one was from the display I asked not to have the one from display as I didn't want other people's feet to have been in my new shoes ,she told me it don't matter as they change the display shoes regularly ,I replied with that is fine but for my on comfort and on reasons I didn't want the display shoes I would like a pair that ha never been worn or tryed on by anyone to which she looked up at another sales assistant and laughed both of them she looked at me and said it would have only been worn by people with size 8 feet again to which I said still people have ha their feet in them again she laughed with this other colleague I said can I have one from out back she said no looking at me then the other girl they both just stood there looking at me and my family like we were scum I got up and left but went back in to talk to their manager who was stood there laughing with them and was literally straight after I left so he clearly had been listening I asked why they were laughing when all I wanted was a pair I could either order from them online if they don't have a pair paRt from display ones from out back I've never been so embarrassed when all I wanted was a fair service with buying a new pair of shoes not to be treated like scrum the manager sent the girls out back whilst they still stood there laughing as I was talking to the manager honestly I couldn't believe it he again said sorry he will deal with it but for a manager who had laughed to and I really believe you need to be aware of the kind of people you have representing your store my family and I will never be buying anything from your store again as I don't want my money paying their salary

My name serafin guzman ,i have six pairs of timberland ,my best pair are the 650 wheat tims.Want to know how can i get a refund on the pair of boot the sole on my left foot got loose,It dangling like a big tongue flapping up and down who can i send the pics to,for a refund or new pair,8.5,went to the store where i bought the pair boot,but they gave me the run arounds.I will send u the pair of boot so that u could see the damage....

Thank you:
Serafin guzman

appalling customer services..
i returned two shoes i bought from them and after a week i received a confirmation that they received them and i should receive my refund in the next 4 working days.
however as you can imagine i am writing this review because after a month, three emails with no response and a few calls i still havent received my money back...
cannot believe such a company could be that unprofessional.
i had to speak with my bank and get the money through a chargeback, luckily my bank is professional and not a bunch of morons"

Bought a pair of Timberlands. The sole seemed to be sewnd to the upper lether part but it was only glued. The seam is only a fake ! Shoes are dead after 18 months - rarely used. lether and sole are ok but separated.
All the talk of responsability of this company to me seems like lies.

I have tried in vain to complain to Timberland Customer Services after a pair of boots I bought on line mid November 2013,split, so I have tried in vain to get some response but to no avail. I sent them an e-mail on 05/01 and got no reply. I sent them an on line inquiry on the 07/01 and got no reply. I left them a voicemail on the morning of the 08/01 as I could not get anyone to answer the phone on their customer service number, asking for someone to phone me back, but no one did, and then I sent them a message on facebook, asking for someone to contact me, but no one has - aaaahhh - I have been a lover of this brand but all of this has now changed. I can't even say I have had poor service as I've just had none at all!!! ABSOLUTELY USELESS. Jim

I ordered a pair or shoes online and somehow it was cancelled. I got no reason. I called the customer service and got no feedback and compensation. They just cancelled it!!!!!!!!!!!I cannot believe it. The customer service is very poor too. I am so disappointed at the brand.

Corporate Office,



I am attaching a string of emails regarding a purchase that I have been trying to make. As you can see I have ordered 3 times and have been cancelled three times and each time I have been assured that the product is available. The product remains on your website as we speak and therefore I assume that it is available. I can't believe that a company of your reputation and stature would advertise a product that is not available. I am certain this is not the way you perceive the process should work at Timberland.





I would appreciate a response.



Thanks in advance for your help in this matter.



Regards



Dave







Once again I am writing to let you know that I did reorder the boots with a customer rep on November 30,2013 order ots would be shipped. This was 30 % off plus another 30 % off and free shipping.

On December 1, 2013 I once again received a notice that the boots are unavailable. Your website still has them listed as a available. I think I have been very patient and I am wondering whether there is any connection between the folks selling and the folks supplying.

When I talk with customer service everyone is extremely helpful and has indicated that the boots are available. After that it all falls apart...the discount period has passed , the boots are not available.....someone has dropped the ball and it is not me. I have spent an inordinate amount of time and effort trying to resolve this.



I would appreciate further direction.



Thanks





Dave














Thank you for contacting Shop Timberland Customer Support.



We are very sorry for the inconvenience you have experienced from the cancellation of Orders Sometimes we have low quantities available for a particular item, and there is a slight possibility that it may be out of stock when we attempt to ship your order. Please know that we would be happy to submit another order on your behalf with the aforementioned discounts with free Overnight shipping. Simply contact our customer service department and reference your order number



Please let us know if there is anything else we can do for you, and thank you again for contacting Shop Timberland Customer Support.





Sincerely,



Mark S.

Customer Service Representative

Customer Support at www Shop Timberland

If you have additional questions, please visit our online Help Desk.



--- Original Message ---

From:

Received: 11/29/13 11:16:38 AM EST

To:

Subject: Order Inquiries






Name: Dave







Wrote: I placed an order online on Nov 24 ... The product was featured on your website and I was eligible for a 30 % off promotion. That same day you notified me it was not available. On November 28 I placed an order over the phone with a customer rep order . he assured me the product was available and this time I had a 30% discount plus a 25 % discount along with free shipping. Today Nov 29th I received a notice that the product is not available once again. My concern is I have gone through the proper channels ordering something I believe was available only to find out that you have listed it on your website and it is not available. I am now no longer eligible for any discounts. I have been a loyal supporter and purchaser of Timberland products over the last 30 years and am more that a little disappointed at the nature of who you are now conducting business. If the product is not available then simply indicate that on the website. On Nov 24 it was available according to your website and on Nov 28th it was still available with a 25 % discount.how is that being transparent with the consumer? I would be happy to discuss this further with you .I can be reached at 603-. Thank you ..Dave





------ Please do not remove your unique tracking number! ------

These guys are a joke. I have been trying to pursue a complaint for three months now and their policy is one of ignoring any correspondence that isn't positive.

I have called the Timberland 800 service no fewer than 12 times and no has been able or willing to help me. My issue has not been resolved and the account manager has yest to call me and it's been 9 days.

They have now charged me 285 dollars for a pair of boots that should have been 105, they will not help me in resolving the issue and can not do simple math. It is unfortunate that this happened,from someone that would have been an extremely valuable customer i will NEVER order from Timberland again, nor will my friends, family, or husbands coworker (all of which are in the construction field). The product may be great but the issues that have come along are not.

i am one of approximatly 65 people at a company that have been wearing Timbland Steeltoe Boots of one style or another. We have all changed to other brands because of the hard Plastic type SOLES that Timberland went to a couple of years ago. One of the reasons everyone went to Timberland was the Comfort of the RUBBER Sole!! we are on Concrete floors on 12 hour shifts and Hard Plastic just don't get it! WHAT A SHAME! i like most of my co-workers would have gladly paid more money for the rubber soles.