Twitter Customer Service Complaints - page 2

User Reviews, Ratings and Comments

Twitter customer service is ranked #940 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 19.60 out of a possible 200 based upon 176 ratings. This score rates Twitter customer service and customer support as Terrible.

NEGATIVE Comments

176 Negative Comments out of 176 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 176 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Twitter

    Customer Service Scoreboard

    • 19.60 Overall Rating
      (out of 200 possible)
    • 176 negative comments (100.00%)
    • 0 positive comments (0.00%)
    • 1 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.6 Reachability
    • 1.9 Cancellation
    • 2.4 Friendliness
    • 2.4 Product Knowledge

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Posted by donnythomas2


I cannot reset my ringtone I have tried everything please contact me Alabama

Posted by Anonymous


Twitter doesn't have telephone-based customer support as of October, 2015.The phone number listed will tell you to go to support/twitter online.

Posted by marie55


Twitter has made me change my password at least 4 times within the past 3 months! I change the password, everything is fine for awhile, than, twitter is telling me that my password and email does not match, why? Than, trying to reach your tech office is impossible...why do you not have a working phone number?

Posted by Anonymous


contact a person at twitter is impossible - trying to unlock my account for 2 days now and all I get is a code which I input and then get INTERNAL SERVER ERROR - does anyone actually work at twitter or is it just some giant mad robot - terribly frustrating

Posted by Anonymous


Hello, the reason for this note. I just received this phone number from metro Some had an account to this I'm getting there text messages. Stop sending them to this number. If it continues. File a complaint. You can feel to at this phone. I don't know who the person is,don't care.

Posted by Either Megnificent1 or Ohmegnifi


I was part of the 225,000 people hacked with an Apple product. Apple store helped me with phone. I put up some of my apps. My Twitter acct was with this as well. I need help getting it back. Messages still go to my email, but my password is wrong. Had email sent with link to fix this, but there is more than that. They changed my nane on twitter and are now using it. I want it back because I had some great followers. Please help me fix this. Megan

Posted by Anonymous


I have been trying to get a problem solved !!!

The is a person on Twitter using the name RED

Who is using my email
He has hacked my account and my email

He is on Twitter using this



I want my information OFF OF HIS ACVOUNT !!!!

Posted by Anonymous


I'm having a great difficulty trying to solve a conflict with Twitter . I want to cancel the Twitter account linked to . It is because of the me part of Twitter shows wrong .please cancel this Twitter account linked to my email address

Posted by Anonymous


I can not access my account because I forgot my password but I can not reset it because I don't have the information to my email account.

Posted by @alliedesanto


My name is Allie Desanto I had to make a new Twitter account because I can't log into my old one for some reason so I made a new Twitter and I really want my old Twitter deleted because of things on there that I don't want up displaying me anymore but it seems that there is no way that I can do that and Twitter does an awful job of helping me so I'm honestly begging you guys to take this down

Posted by @vadney07


My account is suspended. I've read the rules and tried to confirm my account, but was unable. I'n order for me to confirm I was instructed to type 2 words, but the words didn't show up on my screen. I'm asking for help. I

Posted by not applicable


Twitter lets stolen email acconts post without confirmation.i pray you get sued, youre allowing malicious damage, to hacks,commiting character assasination thru stolen email addresses. Your mission statement must, disavow customer abuse.

Posted by @JimPerotti


you have a group thats in violation of copy right infringment and trademark



thexwr is using this to get people to steal ppv event and watching them on chat by rebroadcasting it without there permission BY USING THIS TO ADVIRTISE IT ILEGALL


you will see what i mean .just letting you know ok

Posted by Anonymous


My account has been hacked. Twitter sent me an email on 4/6 letting me know. However, it has been literally impossible to correct the issue. I have sent 3 requests to Twitter for help and received none so far. There is also no phone number that will take me to a live person. How can I get help with this issue? I just want to be able to log in to my account again. Someone has taken my password/user name. Please get back to me. Thank you.

Posted by Anonymous


Its amazing I'm reading all these reviews and we all seem to be going throw the same thing. Someone hacked into my Hotmail opened my twitter account that I know for a fact I closed. My images are showing on google search, twitter shows I have 68 followers and I'm following 1200 are you kidding me. Why can't we just sue Twitter for the horrible customer service they have, there site is not safe and from what I have read it not a very productive site to be a part of. I've sent numerous email to the support unit and I get back the same thing over and over again. do you make your money by allowing this to happen its sad for a CEO to be in this type of situation

Posted by margielyte


have been trying to use my twitter account but my account has been hacked and is 6 which I did not change can you help me ..email address I am thinking someone hacked my account and used somebad language and t was suspened...please advise...

Posted by domincanjackee


This account I had I have not used in years. My picture is showing on Google. I've tried contacting Twitter to deactivate this account but you can not get a hold of anyone. this is very scary then you wonder why people get killed and staked. I have made notes of the times I have tried to contact Twitter I will contact an attorney and let them know TwItter failed to help me. Your organization is sick and disgusting for not helping. But I will make your orgazation miserable until I speak to someone

Posted by ?


emsI have Twitter account, I signed up long time ago & dont remember anything! Never used. When I want to renew pass word I got message back thru email. WHERE do I place information???? I switch from screen where I ask to change password and where do I plug in code from my email???? LOST

Posted by toooldsmart


I have gotten NO support . Just a link for problem (s) I don't have
I can not REPLY on my Twitter pages.
WHY? PLEASE????

Posted by Professor G


Can't use an account opened in 2012 b/c I can't remember my PW and Twitter's password reset email doesn't work with my ISP. Trying to switch to my work email address for the account.

So far I've gotten "canned" responses that suggest I tweet myself via an app I don't have with a PW I can't remember... and the answers are written in a way that suggests there's not an actual human being composing them. Twitter's phone number customer support option has a recording that says "Unfortunately, Twitter does not offer telephone support." Come on, Twitter -- you have the money and the users to merit a genuine customer support program.

Posted by @hateroflibturds


Impossible to get hold of to get suspension lifted, read all the rules & agreed still only get automated response When will suspension be lifted

Posted by workingmom@wurkingmom


I left a comment e my twitter account and the LACK of Support i'm receiving The email I put is not the email attached to my twitter name the correction is below. I have been locked out for a day now with NO HELP from Support to get this resolved. I had to create another account to be able to tweet at Support and NO RESPONSE. Instructions online do NOT Help and some don't apply to my issue and when I click on this is not my issue I just get the runaround with these instructions. I have had that account 4 4 years and should not have to create another one due to Lack of Support my Twttr Support.

Posted by Workngmom@Wurkingmom


I have had an issue with my account being locked for about a day now. I had to create another account so I could ask support for help because you have no email no phone help. This is TRULY VERY Poor No Customer Service whatsoever. I should be able to get this resolved via email or phone. Ur ONLINE instructions don't help MY issue and when I choose where it saynot my issue it goes NOWHERE just the runaround Twitter Support has NEVER contacted or responded. This Is VERY UNProfessional. Ive had mny account fr 4 yeas and should NOT have to create another one Due a Twitter Error NOT MINE!

Posted by Anonymous


My coworker used her work email to sign up for twitter and is now deceased. Her emails are now being forwarded through me so we don't drop the ball with any clients. I am now receiving several emails from twitter each week. I don't have her password so I am unable to opt-out. Does anybody have advice as to how to ask twitter to remove her account or the email so that we don't receive these types of emails anymore? It is quite obnoxious to have to sort through this crap in order to do my job.

Posted by Anonymous


My account was hacked by someone from the middle east they are still using my account as there own even though I. Closed out my account so anyone using that's my hacked account please shut this down or I will forced to use legal action

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