Twitter Customer Service
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Our organization when through a name change so the name we have on twitter is no longer valid. We were able to update and change our information on other social media sites except twitter. Our Twitter account is linked to Facebook, so our new name is reflected on Facebook and twitter has our old name is reflected. We forgot our twitter password, we never needed to login to it because it was linked to Facebook. I explained to the customer care/ tech support department All e-mail address accounts with former company name have been deleted. I provided them with the old e-mail address however, they refuse to help me with this matter. I am really disappointed in the service I'm receiving.@cofidfw 5/16/13 7:48AM -
I haven't been able to access my twitter account for two weeks now and I called support and tried to email! Phone call totally useless and email comes back that it couldn't be sent!! WTF?????sharerecipies247 5/9/13 10:55AM
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InMyCity my account suspended me for some reason this is the second acct I have had make due to this issue please get back with me through email_InMyCity 4/13/13 1:34PM
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Twitter is without a doubt the best way to share and discover what is happening right now.
TWITTER ARE WITHOUT DOUBT THE WORST IN CUSTOMER SUPPORT !!Pol Wirtz 3/23/13 7:17AM -
I changed my twitter password.And when i tried to login it says wrong combination. then i tries to reset my password with my icloud email because i used twitter with icloud email. but Twitter says they have send me the link to reset the password but actually i never get any password reset link in my icloud email. Why i dont get any password reset link in my icloud email.anmolshikari 3/13/13 1:34PM
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I have been unable to access my account since the fall (between September-November). It tells me the email and password combination is wrong, and this after sending for a password reset on numerous occasions. I tried to reach support (what I could without being able to log in) and sent a message through their Facebook account--no response. I have to say at this point their customer service is the worst I have ever seen! How is a person supposed to file a support ticket when the stupid system requires you to log in to do it?bscoxe 2/21/13 10:25PM
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I deactivated my twitter account for a few days. When I went to get back on ALL of my followers were gone including the people I was following. Before you deactivate it it says that all followers will still be the same until the 30 days is up. I DON'T appreciate this happening especially when I had 500 followers the came about over four years. This is very un organized company. I will not recommend this to anybody!!!! I'm pretty sure won't get a reply. But just to let you know how your company SUCKS! -THANKS.Anonymous 2/3/13 2:56PM
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i was basically at collage on the computer and left my twitter open someone must of went on it and when i arrived home and logged on to my computer i couldn't tweet no more because i was some how suspend so please can you give me my account back. Am a Musician that has lots of fans supporting on twitter can you please and i repeat please give my account back you won't read my Hotmail neither the twitter appeal please fix my account @AkhiSalah or contact me on my email....akhi 12/22/12 4:00PM
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My account was suspended 2 weeks ago for no reason. Twitter said "Sorry" it was a mistake and re-enstated me. Sorry for inconvenience. Now, 1 week later, same thing...account suspended and I never got any message from Twitter as to why or any emails stating I WAS suspended. I can't login (suspended), no one emails me after 2 days; have NEVER broken any rules, or done anything illegal; no spamming; no porno and wtv. Ridiculous that they don't send me an email at the very least.undertaker_marc 11/29/12 9:26AM
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Twitter is such a f**king joke,They have a Hacker in there system,sending virus material to all of there users!! They open it, it is a phishing scam Then the person that opens it starts sending the same message or others when they are not even on there PC,How do I know because it happend to me,Treid calling they say customer service then say unfortantly we have no customer service in place Then you have to email which they do not respond Hey Twitter go F**K YOURSELFS!!!!...\,,/Anonymous 11/28/12 6:34AM
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My Twitter account has been suspended for the 2cd time. I still have no idea what I am doing wrong and have emailed them several times, but no replies. It has been almost a week. I have read all of their Twitter Best Practices, and I am probably one of the nicest and most courteous people ever. It is interesting that a few days before I was kicked off, I received a tweet from another user who said "Don't reply to anyone that disagrees with you politically, because they will complain and get you suspended". And the day I was suspended, I had actually replied to such a user. If Twitter takes into account that anyone can complain about anyone else with no backup, and suspends them immediately,then this site is NOT a free forum for news and opinion.@linda.armijo 11/12/12 1:58PM
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ive been suspended and i dont know why, i email them but they email me back saying that reply saying you read the rules and wouldnt do it again which i did and nothing, and of coarse noone answers twitter numbernaike 10/22/12 11:01AM
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I've been locked out of twiter for 3 days hours and I can't seem to log in on the computer, iphone or blackberry, I've try to rest my password but they still haven't sent me an email with It their "Support Center" on their site is a complete rubbish. I'm soo angry because I still receive email about getting followers and DM's and unfortonatly I can't log in to this. :@
I'm so over twitter that this point, I can't even deal with it!
I don't even live in the USA so it will cost money to call them upCherry 10/10/12 10:04PM -
I created a new account and was on it for 4hours and out of no where it kick me off and suspended my account for no reason. I've been at the phone store for hours and no one could get it to work. We emailed them numbers of times, reset the password 5 times and still couldn't get on. I didn't like twitter when it first came out and decided to give it a try because I'm a hairstylist and needed to use tweet for networking and now I decided to use twitter and I'm suspended! I'm so over twitter.Anonymous 10/9/12 1:58PM
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This is the most asinine thing I've ever gone through!! Got a email about suspending my account...I just made the account yesterday...I didn't even get to set up my profile appropriately!!! Then received an email about reinstating the account...cannot even access it at this point...how in gods creation can I delete this crap account????!Anonymous 10/4/12 10:26PM
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Oh my gosh twitter support is such a joke they just make me want to cancel my account but of course because I can't get into it I can't disable it. Now I am going to be stalked by twitter emails and I swear they are the worst I hope I can eventually get in contact with someone delete it and put this whole twitter ordeal way way way behind me ugh!Anonymous 9/28/12 1:02PM
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twitter support is ridiculous. my account was suspended for no reason what so ever. i looked over the rules numerous times and i haven't broken any of the rules. i emailed the support team several times and i got a reply that said my account would be back up and running within an hour and do you think it was? NO! so i emailed them numerous times since and i haven't got a reply since. THIS IS A JOKE!elicollins25 8/16/12 2:48PM
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Have also had issue with reset of password. Twitter recently sent an e-mail saying that my password had been reset due to possible compromising of my account. I have now tried 8 times to follow the procedure for resetting password so I can access my account. Each link sent to me via e-mail for purposes of resetting password goes to a page that is obviously a Twitter page but says the page no longer exists. Thanks Twitter!!!! Your automated support system stinks! Can't handle 'exception processing' and I am just as frustrated as several others it seems.Anonymous 8/14/12 5:40PM
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I used to like Twitter but now it just sucks. I got on like a few days ago and it said my account was suspended. I didn't even do anything and I emailed them and it's not even a real person that emails you back it just says read over the rules, which I did but I know I didn't do anything wrong. It would be nice if they had an actual phone number -_- and actually cared.emma 7/4/12 8:33PM
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twitter support is ridiculous. my account was suspended for no reason what so ever. i looked over the rules numerous times and i haven't broken any of the rules. i emailed the support team several times and i got a reply that said my account would be back up and running within an hour and do you think it was? NO! so i emailed them numerous times since and i haven't got a reply since. THIS IS A JOKE!liarliarliarr 7/4/12 8:25AM
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Twitter is unbelievable! Out of nowhere they just decided to suspend my account with no warning and no explanation. I have emailed them countless times to try and understand what i did wrong but they refuse to email me back. Oh and they don't have a live support staff. To make matters worse i am a Guidance Counselor and have used Twitter solely for work purposes, posting only supportive/inspirational and informative tweets that my middle school students and their families might enjoy. I never usually do things like this but i am just so pissed i had to vent!nova 6/4/12 4:52PM
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I just got banned from twitter for posting a link to my daughters web page too many times. I was not spamming, or trying to sell anything, all I was trying to do is raise awareness about Fibrodysplasia Ossifacans Progressiva. An extremely rare disorder that my daughter was born with.
Why am I not allowed to plead my case to a real person, who would do the same things that I am doing if it was their child.AliMcKeansArmy 5/8/12 6:17AM -
i have had the same problems...constantly locked out of account!Why cant twitter have actual help centers with real ppl to help? i want my tweeps back!!!prettypatty9 4/20/12 9:43AM
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as big as a company as twitter is , you would think they would have SOME kind of customer support , right?? WRONG! And its not because they cant hire someone,its that they dont give a damn about you or anything else, as long as their web site is up and running and doing good they dont care about the little people. my account was suspended with NO email , notification , NOTHING...and i had only been using it for a month. I looked over the rules and I did not break any of them...so i sent them email after email asking what i did so i wont make the same mistake again...and you think i got a reply??? hell no. like i said, as long as their website is doing good they dont give a damn about anyone.Anonymous 1/29/12 6:11PM
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The lack of help from support and the amount of unhelpful generated responses is completely frustrating.
On Dec 20, I opened support claim. In order to open it, I was asked to provide app being used, app version, and mobile software version. In describing my issue I explained the steps I had been told to try previously (I have opened two previous support claims) that were unsuccessful and also included, again, my phone, app version and mobile software version.
On Dec 20, I received, what would seem to be, a generated response telling me to do what I had already explained I had done. I was also asked to provide my phone, app version and mobile software version, which I had previously done twice upon opening the claim. It became frustratingly clear that no one was actually reading the claim.
On Dec 20, I responded for a third time, with my phone, app version and mobile software version.
On Dec 23, I received a response to my last email, reminding me that tickets get closed after 4 days and that I needed to respond, AGAIN, to continue troubleshooting.
On Dec 26, I received an email saying my issue must be resolved since you had not heard from me. I responded promptly a FOURTH time saying that my issue is still occurring and gave my phone, app version, and mobile software version.
All of this could have been skipped if someone had read my original support request. The amount of anger and frustration I feel for this process and twitter support at this point is astounding.Agagner1 12/27/11 9:53AM
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