Search for a Company by Name

Twitter

Customer Service Ratings and Comments

Twitter is ranked #218 out of the 219 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.60 out of a possible 200. This score rates Twitter customer service and customer support as Terrible.

NEGATIVE Comments

12 Negative Comments out of 12 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 12 Total Comments is 0.00%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating
  • Submit your comment >>
  • twitter is the most unreal customer service experience... they will NOT tell me why my account is suspended nor will they respond to any of my numerous e mails.

    Anonymous 1/26/10 12:00PM

  • My account has been suspended since July '09. I frequently used twitter and one day my acciunt got hacked. I changed my password. That didn't help. I've sent at least 5 e-mails to customer support. Funny thing about this whole thing is twitter took down my 3 spam tweets and kept my other 60 tweets. They must be checking things to do that. I've kept going back to my twitter account and still suspended after 6 months! It sucks I follow my favorite celebs and a lot of my friends have one. Twitter has so many users but that's no reason for bad customer service. I had my account suspended on facebook and they have way more users than twitter and my account was up and running not later than a day. Twitter has and is a fast growing web page. I know they gert people paying them to advertise on their site. I saw a teen girl get lots of many just from advertisers on her site.

    mjfan4life 1/25/10 3:48AM

  • I've left two messages so far, and no response for over a week.

    subatomicdoc 1/11/10 7:26AM

  • my twitter is Ms_Bouffant and I have been locked out due to a hacker as well and these bastards have done NOTHING to help! Time to file a report with the BBB!

    ms_bouffant 12/27/09 3:10PM

  • Twitter quite possibly has the WORST customer service, not to mention no phone number to reach a live person, when nobody but a robot answers your email.

    I have been locked out of my account due to a hacker all week!

    So frustrating

    inkspotworkshop 10/30/09 10:03AM

  • I am very unhappy and betrayed by your company. On 9/21/09, I sent in $1.99 to start making money on twitter. I am off on disbility @ this time, and I need the extra money. So on 9/24/09 I noticed(3) $1.00 deductions from my account. So I then called customer support asking her why this was. She had no answer, and I also noticed that a fee of $49.99 would be deducted from my acct. each month. So I asked her to please cancel this, and she said no problem. Well I noticed today that you have taken $47.38 out of my acct. What/who gives you the right to do this without my authorization. If this money is not put back into my acct. I will contact the Attorney General (tom corbett), and the consumer protection agency and the BBB. I dont wish to cause any trouble I just want my money back into my acct. I use twitter as well as all of my friends, and I like it very much, but this is unacceptable. You seemed like a trustworthy company so I took a chance trying to make some extra money, and I'm losing it. I look forward to hearing from you.

    Thank You,
    Rick Donaldson

    spazzer66 9/28/09 12:16PM

  • I've been unable to access my account for 5 days even though my Twitter username and password are correct. The reset function does not generate an email like it should so I have no way to reset my password. E-mails to customer support have not been answered. Twitter has obviously grown too fast and can't handle giving their supporters the support they need.

    smallbusinesscoach 8/13/09 1:36PM

  • This site is completely a fad with no customer service set to help users

    Anonymous 8/6/09 7:02PM

  • My account was compromised by a "brute force" attack and was used for spamming. I changed my password and thought everything was normal. Then the next day I wasn't able to access my account and found out that it's been suspended. I've followed all of the instructions to obtain support and have not been contacted as of yet. It's been over a week. BOYCOTT TWITTER!!!!

    x95ujk 8/4/09 7:12AM

  • Twitter has no customer service as you can see by their listing information. They don't want to be contacted about any problems with their product, services or staff. I have emailed them for 2 days now and still no reply or response. Great way to do business.

    Anonymous 8/3/09 5:21PM

  • someone is stealing my pictures and impersonating me. Twitter has done nothing. I have contacted them several times

    Anonymous 8/3/09 1:15PM

  • Twitter offers no customer service over the phone because there customer sucks! They wont even email me back. My account has been hi-jacked for over 2 weeks and they wont do anything about it.

    Thanks for nothing twitter!

    Anonymous 7/23/09 11:29AM



  Contact Information  
Customer Service
NONE
Complete Twitter customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.

Complete Twitter customer service phone numbers and contact information at ContactHelp.com
  Get Help Online  
Get immediate support for your Twitter questions from HelpOwl.com.

Receive immediate support for Twitter at HelpOwl.com
  Boycott Company  
View all boycotts of Twitter and join a boycott today!. You can also organize your own Twitter boycott with many tools for promoting and managing the boycott.

Boycott Twitter today at BoycottOwl.com
  Company News  
TurboTax to Help You Through Tax Season With Major Twitter Effort
Nonetheless, it seems like a more attractive way to get customer support than either signing up for a separate site or a time consuming live chat – at least ...
Mullen and Radian6 Team-Up for Super Bowl Twitter Experience: BrandBowl2010
Radian6 provides the ability to do it all, and to scale it across all the areas that social media ought to touch: customer service, sales, public relations, ...
Ramos: Cell phones, Facebook, Twitter great, don't overuse them
... the girl at the help desk that can't even look up to help you because she's too busy texting (yes that happens), it's everywhere. Don't get me wrong, ...