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Twitter

Customer Service Ratings and Comments

Twitter is ranked #232 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 14.60 out of a possible 200. This score rates Twitter customer service and customer support as Terrible.

NEGATIVE Comments

13 Negative Comments out of 13 Total Comments is 100.00%.

POSITIVE Comments

0 Positive Comments out of 13 Total Comments is 0.00%.

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Terrible Overall Customer Service Rating
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  • i have been trying to get a hold of someone who would help me with my problem.. i cannot see my updates, my homepage only shows my tweets!! i cannot begin to tell you how tired i am of seeing only my tweets..my home page does not update!! i find it highly disappointing that a site as big as twitter has no contact email, phone nummber or direct site for twitter users!! pls tend to this annoying problem.. it will definately limit twitter users.

    MzKhim 2/28/10 12:47PM

  • twitter is the most unreal customer service experience... they will NOT tell me why my account is suspended nor will they respond to any of my numerous e mails.

    Anonymous 1/26/10 12:00PM

  • My account has been suspended since July '09. I frequently used twitter and one day my acciunt got hacked. I changed my password. That didn't help. I've sent at least 5 e-mails to customer support. Funny thing about this whole thing is twitter took down my 3 spam tweets and kept my other 60 tweets. They must be checking things to do that. I've kept going back to my twitter account and still suspended after 6 months! It sucks I follow my favorite celebs and a lot of my friends have one. Twitter has so many users but that's no reason for bad customer service. I had my account suspended on facebook and they have way more users than twitter and my account was up and running not later than a day. Twitter has and is a fast growing web page. I know they gert people paying them to advertise on their site. I saw a teen girl get lots of many just from advertisers on her site.

    mjfan4life 1/25/10 3:48AM

  • I've left two messages so far, and no response for over a week.

    subatomicdoc 1/11/10 7:26AM

  • my twitter is Ms_Bouffant and I have been locked out due to a hacker as well and these bastards have done NOTHING to help! Time to file a report with the BBB!

    ms_bouffant 12/27/09 3:10PM

  • Twitter quite possibly has the WORST customer service, not to mention no phone number to reach a live person, when nobody but a robot answers your email.

    I have been locked out of my account due to a hacker all week!

    So frustrating

    inkspotworkshop 10/30/09 10:03AM

  • I am very unhappy and betrayed by your company. On 9/21/09, I sent in $1.99 to start making money on twitter. I am off on disbility @ this time, and I need the extra money. So on 9/24/09 I noticed(3) $1.00 deductions from my account. So I then called customer support asking her why this was. She had no answer, and I also noticed that a fee of $49.99 would be deducted from my acct. each month. So I asked her to please cancel this, and she said no problem. Well I noticed today that you have taken $47.38 out of my acct. What/who gives you the right to do this without my authorization. If this money is not put back into my acct. I will contact the Attorney General (tom corbett), and the consumer protection agency and the BBB. I dont wish to cause any trouble I just want my money back into my acct. I use twitter as well as all of my friends, and I like it very much, but this is unacceptable. You seemed like a trustworthy company so I took a chance trying to make some extra money, and I'm losing it. I look forward to hearing from you.

    Thank You,
    Rick Donaldson

    spazzer66 9/28/09 12:16PM

  • I've been unable to access my account for 5 days even though my Twitter username and password are correct. The reset function does not generate an email like it should so I have no way to reset my password. E-mails to customer support have not been answered. Twitter has obviously grown too fast and can't handle giving their supporters the support they need.

    smallbusinesscoach 8/13/09 1:36PM

  • This site is completely a fad with no customer service set to help users

    Anonymous 8/6/09 7:02PM

  • My account was compromised by a "brute force" attack and was used for spamming. I changed my password and thought everything was normal. Then the next day I wasn't able to access my account and found out that it's been suspended. I've followed all of the instructions to obtain support and have not been contacted as of yet. It's been over a week. BOYCOTT TWITTER!!!!

    x95ujk 8/4/09 7:12AM

  • Twitter has no customer service as you can see by their listing information. They don't want to be contacted about any problems with their product, services or staff. I have emailed them for 2 days now and still no reply or response. Great way to do business.

    Anonymous 8/3/09 5:21PM

  • someone is stealing my pictures and impersonating me. Twitter has done nothing. I have contacted them several times

    Anonymous 8/3/09 1:15PM

  • Twitter offers no customer service over the phone because there customer sucks! They wont even email me back. My account has been hi-jacked for over 2 weeks and they wont do anything about it.

    Thanks for nothing twitter!

    Anonymous 7/23/09 11:29AM



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