Twitter Customer Service
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I just got banned from twitter for posting a link to my daughters web page too many times. I was not spamming, or trying to sell anything, all I was trying to do is raise awareness about Fibrodysplasia Ossifacans Progressiva. An extremely rare disorder that my daughter was born with.
Why am I not allowed to plead my case to a real person, who would do the same things that I am doing if it was their child.AliMcKeansArmy 5/8/12 6:17AM -
i have had the same problems...constantly locked out of account!Why cant twitter have actual help centers with real ppl to help? i want my tweeps back!!!prettypatty9 4/20/12 9:43AM
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as big as a company as twitter is , you would think they would have SOME kind of customer support , right?? WRONG! And its not because they cant hire someone,its that they dont give a damn about you or anything else, as long as their web site is up and running and doing good they dont care about the little people. my account was suspended with NO email , notification , NOTHING...and i had only been using it for a month. I looked over the rules and I did not break any of them...so i sent them email after email asking what i did so i wont make the same mistake again...and you think i got a reply??? hell no. like i said, as long as their website is doing good they dont give a damn about anyone.Anonymous 1/29/12 6:11PM
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The lack of help from support and the amount of unhelpful generated responses is completely frustrating.
On Dec 20, I opened support claim. In order to open it, I was asked to provide app being used, app version, and mobile software version. In describing my issue I explained the steps I had been told to try previously (I have opened two previous support claims) that were unsuccessful and also included, again, my phone, app version and mobile software version.
On Dec 20, I received, what would seem to be, a generated response telling me to do what I had already explained I had done. I was also asked to provide my phone, app version and mobile software version, which I had previously done twice upon opening the claim. It became frustratingly clear that no one was actually reading the claim.
On Dec 20, I responded for a third time, with my phone, app version and mobile software version.
On Dec 23, I received a response to my last email, reminding me that tickets get closed after 4 days and that I needed to respond, AGAIN, to continue troubleshooting.
On Dec 26, I received an email saying my issue must be resolved since you had not heard from me. I responded promptly a FOURTH time saying that my issue is still occurring and gave my phone, app version, and mobile software version.
All of this could have been skipped if someone had read my original support request. The amount of anger and frustration I feel for this process and twitter support at this point is astounding.Agagner1 12/27/11 9:53AM -
I'm a newbie on Twitter and for the life of me I can't figure out what i'm doing wrong to keep getting suspended. FIrst time it happened i waited two weeks and no reply. So I created a new account and only followed less than 20 people, only to be suspended hours later! TWITTER what is going on? Your lack of customer support is appalling. I can't re-activate my account and I'm frustrated because I used it with my primary email address and now I can't create a new account to that same email! TWITTER you are up the SH****ER.kujon 12/21/11 6:12AM
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It amazes me that a seemingly large company like twitter, has no support people to help.
My name was slandered with blatant lies by a user, because I would not pay her money.
So she said she would ruin my good rep, which she has.
But when I try to get someone from twitter to talk to her and tell her to stop, nothing.
Very Disappointing.
I will just leave twitter and not come back I guess.Anonymous 11/30/11 6:36PM -
really bad we only get help if we pay for it! twitter is a multi million pound profitable business and you dont help for free.Claire4westlife 11/23/11 6:26AM
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Twitter suspended my account when I'd mad an honest mistake in using the service as a newbie. I send in two trouble tickets with a thorough explanation, and my intention to do right by them. But I've gotten no reply from Twitter and it's been 7 days. I'm seeing online that others have waited much longer and one report said they've waited a year for Twitter to respond to their numerous phone calls and trouble tickets. Apparently, Twitter is somehow more accessible to celebrities because you don't see this happening to them and they would surely run into problems with such large numbers for Twitter's servers to crunch. Twitter, your customer service is terrible! It's simply the worst of the worst. I used to be a trainer in an Internet ecommerce dept. and you're customer service is nonexistent, and insulting to your customer base.Anonymous 11/1/11 9:16PM
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No help except for what I pay $25 for. Hijacking is the responsibility of Twitter, not me.CLea99 9/14/11 2:38PM
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demraleighboyz9....twitter sut me down ,,,,for bascilly being support of,,,,,,and people enjoyed my page...and now its suspended...for basicly being popular......im soo upset ..all the promotion i put into twitter,,,,and theyt shut me down....its not fair...nor american like...what happen to free will,.,,,,,they treated me like spam....and i wanna make this public...that there service they have provided to me is was outrageous and no one has even emailed me back or contacted me...gotta start all over with other sites...i had every thing link to twitter..and its all for nothing..it make me feel like someone has my account info or something i feel stripped,,,,and damaged alot of promotional campaign.....demraleighboyz9 9/10/11 1:42PM
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sucks at CS, no email or phone support. my account email is no longer available so there's absolutely nothing I can do to restore my account because you can't contact them. WORTHLESSAnonymous 8/17/11 2:32PM
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Tweeter is the worst social network on the net. No Support and accounts easily hacked. Now using facebook as my social network and linkedIn.wbonpc 6/19/11 5:46AM
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I am a small business owner and the people at twitter are incredibly arrogant. The fact that they feel they do not need to have a phone number to reach customer service people is the apex of arrogance. Their online support borders on insanity and just plan stupid. For several months I have not been able to follow anyone because my'ratio' is nor right. Now grant you there is not a definitive number ratio it 'depends' one each individual. I swear that is what was told to me. So if you are Lady Gaga with 3 million followers I bet her ratio of follow to followers is out of whack too but she wont be barred from following. It such a double standard at Twitter. Sooner or later another company will come along that will be more customer friendly and have simiiliar busines smodel. All of us who are very unhappy with Twitter will just leave and go somewhere else and Twitter will be only a distant memory as all software companies whose arragonce gets the best of them,zebraheard 5/18/11 9:14AM
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I am disgusted with the lack of customer support..i have tweeted @support a million times and left a "comment" in the supposed help bit and had no help.
I use twitter a lot but recently i am being told im reaching my 'status update limit' all the time, one day i was in there 12 times for between an 1hr to 3hr per time! how can i get to update limit if i cant update in the first place?! and it keeps happening to the point where i dont dare tweet in case it happens again! please sort this
username @BunnyaimeeBunnyaimee 4/14/11 6:19PM -
my name is derrick braithwaite I cannot log in to my account this is the frist that this every happed to me do you think my account been hacked in to I really want to go back on twitter
toronto,ontariophillythepapper 3/11/11 2:54PM -
I was not able to create a twitter page for my legal business as the username was used by a person who didn't have anything in common with the username. That person used our company name for fun just because it sounds good - in addition, she didn't even used the accoun for over 6 months. I tried to contact twitter customer service many times and got only one reply - we do not currently suspend the accounts, sorry.
Overall I am extremely dissatisfied with twitter customer service and the whole idea of twitter.Anna 2/22/11 12:26PM -
I am highly dissatisfied with Twitter and their severe lack of any customer support. I had an issue with an old account. I forgot the username and password. I since then made a new account with a new email address and new username. Just recently I found the information for the old account and wanted that account as my primary one because all my friends were on there. I deactivated my new account. I tried to change the first account's email address to my new one, as I no longer use the old email address, only to find out that even though I deactivated the new account with the new email address, I still cannot use the new email address with the old account. After searching all over the twitter website for longer than I'd like to admit the only form of contact is a physical address for snail mail. While at first I was intending to write to twitter asking for help to solve my problem, I am now writing a letter showing my dissatisfaction and frustration in what I once assumed would be a successful, productive company. From their lack of costumer support I am completely turned off from this company.Anonymous 2/11/11 11:04AM
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My account on twitter was suspended for no reason I am a 50 something grandmother . They did not even send me an email. They stink as far as customer service goesBlairnboca 12/16/10 11:11AM
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I have been hacked with twitter, hotmail, facebook, act.org, and college board, along with receiving threats. I have had no help from any websites about deleting accounts, and not even the police have done a significant job about any of this.Anonymous 6/21/10 10:24AM
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I've had my identity stolen and someone has used it to put up a false Twitter page and they absolutely WILL NOT DO ANYTHING about it! This company is not safe. Everyone should cancel their Twitter pages.Anonymous 6/8/10 12:00PM
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i have been trying to get a hold of someone who would help me with my problem.. i cannot see my updates, my homepage only shows my tweets!! i cannot begin to tell you how tired i am of seeing only my tweets..my home page does not update!! i find it highly disappointing that a site as big as twitter has no contact email, phone nummber or direct site for twitter users!! pls tend to this annoying problem.. it will definately limit twitter users.MzKhim 2/28/10 12:47PM
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twitter is the most unreal customer service experience... they will NOT tell me why my account is suspended nor will they respond to any of my numerous e mails.Anonymous 1/26/10 12:00PM
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My account has been suspended since July '09. I frequently used twitter and one day my acciunt got hacked. I changed my password. That didn't help. I've sent at least 5 e-mails to customer support. Funny thing about this whole thing is twitter took down my 3 spam tweets and kept my other 60 tweets. They must be checking things to do that. I've kept going back to my twitter account and still suspended after 6 months! It sucks I follow my favorite celebs and a lot of my friends have one. Twitter has so many users but that's no reason for bad customer service. I had my account suspended on facebook and they have way more users than twitter and my account was up and running not later than a day. Twitter has and is a fast growing web page. I know they gert people paying them to advertise on their site. I saw a teen girl get lots of many just from advertisers on her site.mjfan4life 1/25/10 3:48AM
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I've left two messages so far, and no response for over a week.subatomicdoc 1/11/10 7:26AM
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my twitter is Ms_Bouffant and I have been locked out due to a hacker as well and these bastards have done NOTHING to help! Time to file a report with the BBB!ms_bouffant 12/27/09 3:10PM
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Twitter quite possibly has the WORST customer service, not to mention no phone number to reach a live person, when nobody but a robot answers your email.
I have been locked out of my account due to a hacker all week!
So frustratinginkspotworkshop 10/30/09 10:03AM -
I am very unhappy and betrayed by your company. On 9/21/09, I sent in $1.99 to start making money on twitter. I am off on disbility @ this time, and I need the extra money. So on 9/24/09 I noticed(3) $1.00 deductions from my account. So I then called customer support asking her why this was. She had no answer, and I also noticed that a fee of $49.99 would be deducted from my acct. each month. So I asked her to please cancel this, and she said no problem. Well I noticed today that you have taken $47.38 out of my acct. What/who gives you the right to do this without my authorization. If this money is not put back into my acct. I will contact the Attorney General (tom corbett), and the consumer protection agency and the BBB. I dont wish to cause any trouble I just want my money back into my acct. I use twitter as well as all of my friends, and I like it very much, but this is unacceptable. You seemed like a trustworthy company so I took a chance trying to make some extra money, and I'm losing it. I look forward to hearing from you.
Thank You,
Rick Donaldsonspazzer66 9/28/09 12:16PM -
I've been unable to access my account for 5 days even though my Twitter username and password are correct. The reset function does not generate an email like it should so I have no way to reset my password. E-mails to customer support have not been answered. Twitter has obviously grown too fast and can't handle giving their supporters the support they need.smallbusinesscoach 8/13/09 1:36PM
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This site is completely a fad with no customer service set to help usersAnonymous 8/6/09 7:02PM
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My account was compromised by a "brute force" attack and was used for spamming. I changed my password and thought everything was normal. Then the next day I wasn't able to access my account and found out that it's been suspended. I've followed all of the instructions to obtain support and have not been contacted as of yet. It's been over a week. BOYCOTT TWITTER!!!!x95ujk 8/4/09 7:12AM
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Twitter has no customer service as you can see by their listing information. They don't want to be contacted about any problems with their product, services or staff. I have emailed them for 2 days now and still no reply or response. Great way to do business.Anonymous 8/3/09 5:21PM
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someone is stealing my pictures and impersonating me. Twitter has done nothing. I have contacted them several timesAnonymous 8/3/09 1:15PM
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Twitter offers no customer service over the phone because there customer sucks! They wont even email me back. My account has been hi-jacked for over 2 weeks and they wont do anything about it.
Thanks for nothing twitter!Anonymous 7/23/09 11:29AM
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