US Cellular Customer Service Complaints - page 2

Absolutely the worst company out there. What ever you do do not sign up with them. Do yourselves a favor and save your time, money, and sanity go with any other company just not US Cellular.

The service is awful in the brewer Maine store they need some management there

Manitowoc Wi store we went in to upgrade phones after about 15 minutes the service rep told us they close at 5 and she could rush through doing our upgrade or we could make an appointment to get phones on a different date. We said ok let's make an appointment. Then my son was going to pay his old phone in cash and she said can you use a credit card I see they are counting the cash already.... Really this Nit any kind of customer service at all!!! No reason this all could not have been taken care of this day!! They just all wanted to leave . Uncalled for.

I just stopped in at my local store to pay a bill and was told it would be a 1.5 hour wait. With at least 3 employees and 4 customers ahead of me this seems very unreasonable.

We waited over an hour to be waited on before leaving and are current customers. The man who was going to wait on us asked if he could take an older lady who just wanted a screen protector ahead of us, so we politely said yes. However, he then waited on a different customer. He finally returned to point out another man who he said would wait on us soon. Since he wasnt with a customer I asked why he couldn't do it, after taking 2 ahead of us. He said the other guy does data transfer. So I asked if he did. Yes, sometimes. And ge went back to cleaning his desk space. HORRIBLE SERVICE and flat out liars

Had cancelled service with US Cellular but then received an email of an outstanding balance. The email had a quick-pay option to pay online, which I tried; however, I received an error with a message to call an 888 number. Called the number, but the automated service said would not recognize my number because it was cancelled. Chose to speak with an associate. She found my account and my balance, yet said that it would cost $7 to pay through her. ($7 to make a payment over the phone!) I said I would not pay that and asked for other options. She said there were none, so I asked for the call to be escalated. She put me on hold for a few seconds and then just hung up. I called a second time, went through the same explanation. Again, was told it would be $7 to make a payment. I told her I would not pay and asked what other options there were. She put me on hold and then came back to tell me that I could go to a local store to pay it and there would be no extra charge. (Not sure if she waived the charge or there isn't one if paying through a store.) I had recorded this second call if needed, though hopefully won't need it. Just crazy that US Cellular charges $7 to make a phone payment. Had their online system they sent me through the email worked, I wouldn't have wasted mine and their time with the call in the first place. Suffice to say, I will never consider US Cellular again. I highly recommend Google Fi instead. Not only does it switch between T-Mobile and US Cellular towers as needed, but they actually lowered my bill and gave me more bandwidth a month or two after I started service with them. Google Fi is working to save me money while US Cellular was finding ways to nickel-and-dime their customers.

The worse telephone service ever, can't talk to a rep. and each phone number makes you go through a sales pitch for something unrelated ..no clue @ reaching someone to talk to. Simply terrible. Did the CHAT and I have no confidence that my issue was solved.

This piece of s*** phone that this piece of s*** phone company sold me if they're both are trash don't waste your money or your timeThis is a piece of s*** phone company

Been dealing wit them 15 yrs at the least they were always a great company up until the last 2 years ... I was also disappointed bc i purchase a prepaid plan on Jan 28 for hotspot purposes it was unlimited now its not unlimited i wasted $70 ?

Have ax flip 3 phone and it broke at the crease. Went to USCellular to get it replaced under warranty and told I have go through the insurance to get it replaced. I left and called Samsung with the issue. After 30 minutes of them saying they have not seen any other problems with these phone I'm the first to complain about the screen breaking.I looked up on there web site to see tons of complaints about these phones breaking at the fold. I think us cellular should have helped with the issue but the sales person was rude and refused to help me with a warranty claim just wanted me to file an insurance claim so he could make money. Service sucks sales sucks and customer service is a joke. When you buy a expensive phone and they will do nothing to help when it breaks less than 3 months is a total joke. I switched from Verizon and with them I had a bad phone they took and sent me new phone no questions asked. Will be going back to Verizon thank you

I purchased a wireless charging stand in a US Cellular store for my wife for Christmas. She opened the gift and found out it will not work with her phone. I tried to return it to be told that they will not refund me the $60 because it is past the 15 day return policy. When I explained I bought it as a gift, so she wasn't even able to try it until after the 15 days, they wouldn't budge. I pay this company about $3000/year for their service, and have been loyal to them for 10 years. That's $30,000 I've spent with them. And they won't budge on a return policy for a $60 gadget!!! That isn't how to reward loyalty.

I would like for everyone to know how US Cellular takes advantages of elderly handicap/mentally challenged individuals that live on a limited budget. I had my brother on a $70 prepaid unlimited everything plus hotspot and US Cellular caught him a loan one day while he was in paying his bill and conned him in to a contract that they knew he would not be able to afford plus even understand what was taking place. Now they are denying him the payment plan and instead shut his phone off. He does not drive now he has no way of contacting emergency if needed.

Horrible! Ordered phone upgrade on Nov. 15th called to check on it on Dec 6th was told someone should have called me on Nov 20th to tell me phone was no longer available so I had to reorder. Bitnow my order starts over as well from Dec 6th even though no one called me to inform me my original order was canceled! If they had I could have gotten the phones I now have on order because they had those in stock at that time, bit not now. And now no one can tell me when I'm getting my upgrades on phones that have already quit on us! This is so frustrating! My order started on November 15th thays when my order should begin when it comes to me waiting for our new phones. But was told thats not how it works was told its basically depends on who the warehouse decides to send phones too. So basically it depends on who their buddies are and favoritism.

I was having problems with my phone, specifically I could not get the camera to work anymore. The Us cellular representative looked at the phone and said it needed up dated. So about 45min. Later it was update and there was No camera app on the phone and it was time to call the technician. So 25 min. Later on hold he suggested I get a new phone. Because he didn't know what happened to the app and support was busy. The. Winfield kansas store needs some training!

I was a US Cellular customer for years, but ended by service in 2014. My account was always paid in full, via autopay, including purchasing my phones out right. I have never been contacted by US Cellular or a 3rd party, but recently pulled a free credit report that indicates they filed a collection for $89 in February 2021. Terrible, Terrible business practices. I have filed with all 3 credit bureaus, filed with the BBB and will warn everyone to steer clear. Why wait so long, and why never contact me?

It's amazing that I had pre-paid for 7years with no problems... The minute I sign up for a plan and get a new phone, my service is all but none... I pay for my phone and service and get no service most of the time. When I pay this phone off, I'm switching back to prepay and I bet my service will be better... Yes some people catch on U. S. CELLULAR!!

The data with this company is not good as soon as you to the data limit your phone slows down ,and in a few days it slows all the way down I think I may go to another cell phone company I don't have money to waste like that all plans should be unlimited

i was on the phone for 20 min for a 10 min wait then they left with just white noise, called back and was told by the robo idiot that the wait time was 10 min,lets see what happens now

I was trying to get a wireless modem for my lake house in Maine. I could not get one locally as the local stores said they didn't have any. I could not order on line because I did not live where the modem was to be shipped. I called Executive Appeals and spoke with Patrick Foster who apparently reports to the CEO. He was horrible; condescending, officious and generally unfriendly. He clearly enjoyed telling me no. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. Ultimately, my nephew went to the Brewer Maine store I had called 3 times only to discover they had a modem in the store the whole time. They seem to have no idea where their inventory is and they have no focus on customer service.

I have bI have not. I have called customer service ("Patrick") and was told the hotspot is not accurate. I would like to know if it is not accurate why are you selling inaccurate equipment and how do we track data usage? Your customer service is not and play a game of "hold". I would like someone to contact me that has an answer. I don't know what you spend on customer acquisition but I have saved you lots of money.

We switched to U.S Cellular about 4yrs ago when we moved. We had Verizon for 15yrs, but did not get good reception where we moved. Well guess what, as soon as my phones are paid off I will go back to Verizon. I would rather put up with dropped calls, instead of dealing with u.s. cellular. It has been nothing but a headache since switching. The customer service is horrible. I will start paying extra to pay off faster.

US Cellular has been sending me text messages about special offers and discounts. I have replied STOP to the texts for the last 6 weeks, but they are continuing to arrive. Each time I send STOP I get a message saying that I will no longer receive messages. When I call customer service, they say that these are not marketing texts, so there is no way to stop them. ("You are eligible for our special offer..." -- if that's not marketing, I don't know what is.) When I talk to a supervisor, s/he promises me that they have taken care of the problem and I will no longer get any texts. Today I was told the text issue is handled by the marketing department, which does not talk to customers, so there is no way to contact them. This is very aggravating, and probably illegal, to boot. US Cellular, stop those texts!

I personally WILL NOT give ANYONE us cellular recommendations because I am disgusted how they lie and they go about there seves to take your information and just do whatever they want ,like open contract accounts when we never agreed to do so and then want to charge you an extremely godly amount of money for service when I agreed to a 35dollar a month PREPAID ACOUNT and got a 2yr contract bill of like 200 hundred dollar bill in the mail VERY VERY DISTURBING NEVER AGREED TO DO THIS THEY STRAIGHT UP LIE

I have been with USC for over 15 years. I am very disappointed with them and LG to the point I'm considering changing to a new company. On May 30, my phone went unresponsive. Called USC, they could not help me. They said my phone was disabled by the manufacturer due to recent updated. Apparently, LG recently did a update and it has cause problems with some smartphones not responding. So, I have to return my phone to LG & wait for 2 weeks for them to fix it. Nobody offers a temporarily phone. WOW!!! No phone for at least 2 weeks & it's not even my fault. Something is seriously wrong to leave your customers with no way of communicating with your family.

The first for being forced into data plans which I did understand what smartphones but now we're being forced into unlimited data plans whether you want to use the Internet or not you must pay for unlimited data even if it's 2 gigs and then slows you down as an overage protection I don't feel I should pay for something I'm not going to use as a family we decided to stop using the internet after having some overages that we are trying to recuperate from and pay off in order to pay them off I needed to lower my bill but now with the new plans I would be paying for unlimited plans that would not be needed seeing we are going to not use the internet anymore the only way around it is to get a basic phone I understand smartphones need some data if we don't use the internet there would still be a little bit of usage from Pixar messaging or email but to make me pay for an unlimited plan that I would not be needing is absurd