US Cellular Customer Service Complaints - page 3

New last month to us cellular. Prepay i got a plan with only 2g of data. Went through that in 5 days. Went back to tje store to get more data. They told me i would have to wait till my month was up. That they couldnt add more. So i waited till the month was up went to up my data. Now they say i waited too long. It was out of data and phone mins. and i would have to pay the same 2g plan and wait another month before i can change it. Wow. What a asinine way to run a business

I called sales to order a iPhone 7 which was 189.00 for one iPhone I was approved for...Gary placed my order over the phone extension 91968....my phone was arriving today it did not arrive I called they sent me to the corporate store my deposit was 450 plus 100 more dollars...the people at the corporate store was real rude no manager was avaible... I asked to return my refund they said 10 days I will get my refund...

U,S.Cellular lies ! I had a past due amount on Sept 1st of $168 and my son called to ask if he could pay it ( the past due ) the next day, Friday. It just so happens that Friday our new bill, is due. The 168 got paid but a few days later our phones get shut off ! We have 8 lines on my account ! They charge us $25 fee for each line ! According to them, my son agreed to pay $579 by the 3rd ! NOT TRUE !! He had all he could do to come up with the 168 and would not have agreed to that ! By the 3rd the new bill and 168 would all be past due and that's what they were expecting. THEN, they said they would waive 4 out 8 fees, a few days ago when I went in to the store, I was told they got it down to 6 out of 8 ! I'm still not happy because I called today and a representative told me NOTHING has been waived but MAYBE she could waive a couple ! FORGET it, I am switching to another customer. I have been with you for many years but this is crazy. You will lose me and the other 6 on my plan ! Way to go US CELLULAR!!!!

Pre-ordered note 7 and got it the 19th. Well recall came out so went 2 store where I ordered phone within the 15 day exchange if u don't like it and get different phone! Well Asked THEM Just 2 Exchange It 4 an iPhone 6S plus that they have in store! Easy right ooh NO! Well they can't do that because I pre- ordered now mind u they r the 1's that ordered it 4 me but oh golly gee I'm going 2 have 2 wait 4 u.s. cellular 2 send a box 2 return it in and then wait 4 the store 2 send it back! Oh yes and let's not 4get they hooked my note 4 back up 4 me oh that is so kind of them 2 hook up a phone that doesn't work at least 1/2 of the time! Yes that is y I had gotten a new phone because my old phone wasn't working right! Oh yes least I 4get they have no trouble taking my money every month 2 pay bill and had no trouble taking 58.oo$ 4 tax on the note 7 that was recalled! Yes how long do they expect ppl 2 put up with this! I really would like 4 them 2 have 2 deal with themselves then maybe they would realive what total pains in the *** they r! Yeah they r some great ppl running this company can u say idiots!!!

Switched from another carrier, and it was a big mistake. Although US Cellular touts an "unlimited contract buyout" offer, they refused to honor their rebate, sticking our family with almost $2,000 in debt we have sitting on a credit card.

I've been taken on some rides myself. It is pretty pathetic when a local store agent unistalls apps that relate to law, or my religion, christianity. Because he is gay, and therefore would see it unfit that a person has bible apps on their phones. It was only after speaking with the right supervisors, and torting then the law, and logicality. It was only then that they sent out everything you would get with a phone. Tech support has a bunch of liars, and support agents unwilling to help you. I was told to go into a local store and have my last months hill applied as a credit to my account. Did so. The person at that location by the name of Ryne Wagner, was rather rude, and unwilling to help. So I wasted my money and time even going there. They said go to the corporate store to see if they would do so. I had no time to do so. They tried to send me a shell of a phone. Which they did. But I fought them to get it all.

I don't think it's fair or right that us Cellular advertises 6 gb for 40 dollars if you have a contract through them. I pay 65 dollars for 4 gb through them but I have no contract I pay bye the month I should be paying 40 dollars just like people who have a contrant and get more gb
what's good for the goose is good for the gander.I think this is unfair.

Terrible customer service. One of their agents ordered the wrong accessory which was shipped to my house. I went to return it for the correct one and they would not exchange it because it had been over 15 days. The store manager, Austin would not make an exception. I called the 1 800 customer service number and they are correcting the mistake and sending me the correct part - no charge. Now that's how you treat a customer who has been with you for over 19 years!

Save yourself the trouble and do not visit store #3111 in Ankeny.

Updated a phone and purchased some accessories from store #3111 in Ankeny Iowa. One of the accessories was shipped to our house and it was incorrect. I tried to return it to the same store and they would not exchange the incorrect part because it had been over 15 days. The store manager would not make an exception even though it was their mistake.



I called the 1 800 number and they corrected the mistake. That's how you take care of a 19 year customer. Stay away from Store in Ankeny Iowa.

The new plans have you buying the phone on a monthly payment plan. My plan with four newer cell not even top of the line upgrades is now 700 dollars this month. My phone bill is now higher than my car payments. What a rip off. They used to have reasonable service. Have been with them since 1995. Not much longer!!!!

This is by far the worst customer service I have ever received every month it is a hassle and they keep trying to charge my card multiple times a week when I asked to speak with a supervisor I got hung up on 2 times and the 3rd time was put on hold so long I hung up last month with this crappie company swithing serice next month

For 3 billing cycles I filled out the change of address form on the back of my bill and carefully checked the "change of address" box on the front of the slip. For 3 billing cycles they failed to change the address. By the 4th billing cycle my bill did not come until after the due date....because it had the old address on it still. I called to correct the issue and was treated very poorly, basically being told that my request to change the address could not be completed unless I made a payment! I made an EFT payment and changed the address, or so I thought. 3 days later when the funds had still not been removed from our account I called again. This time to find that the EFT had not been processed due to a bank issue and now USC is charging us an additional 20.00. Out of frustration we went to the retail outlet to fix this in person. To our amazement the address still had not been changed. The EFT did not happen due to a 2013 incident with them when we had auto bill pay and they didn't take their payment out for several months when we figured out what was going on we called them to fix the problem. They however wanted to deduct the entire back amount and current balance at one time (Nearly 800.00) We were not keen on having 800.00 out of our checking account in one fail swoop without making certain that it would not cause checks to bounce. So we put a hold on USC from making any EFT. This carried through to current. I feel like we have tried to do right by them, and that they won't own up to there mistakes. Like "wow I am glad that you called us to let us know that we were not taking out our money, I see that it appears to be a large sum, can we break that into two installments to get current? After all it was our error. OR "Oh I see that you have been trying to change your address for 3 months and we couldn't do this simple task, so let me change that in our system so it won't happen again. Now that we have taken care of that would you like to make your payment while I have you on the phone?

I am a former is cellular customer because they closed their servive in our area. I accidentally made an electronic payment of $250 into my closed account.
After Contacting us cellular I learned that I had to wait 20 days before they would work on returning my money and then it would take another 5 days for me to receive my check.
After I complained they told me to fax a bankstatement that will proove my payment and this would make it faster to get my money.
It was very difficult to find a faxmachine and they refused an email.
My fax went out on 12/12 and I called on 12/16 to ask if they are working on my issue. They confirmed. On 12/20 would have been the actual day they would work on my check I called again and they told me they are working on it right now.
On 1/2/16 I called again and they confirmed my check was shipped on 12/29.
UsCellular made me purposely run around finding a fax machine and made me believe this way would work faster.
After all it took even longer. I still didnt receive my money and I am afraid they lied again and I have to wait even longer.
I feel betrayed, I didn't owe them anything and they purposely are not giving me back my money.
The service was extremely unfriendly.

I have had 4 SIM cards for my tablet and it still does not work customer service has been no help.

I tried all day to pay my cell bill over the phone. Could not get into the website, and now it is after hours and no one can help me. They overcharge. I was told that I now have an over $500 monthly bill because I was LATE on my last bill so had reconnect fees. ARE YOU KIDDING ME!!! I cant wait to be out of this contract. You guys are horrible!!!!!!!!

This is the most company ever. DO NOT use them. They make it virtually impossible to pay your bill, then charge you for late payments on each line. If you are late, they cut your service without warning--AFTER their customer service hours so you,AGAIN, CANT PAY YOUR BILL. They don't send a paper bill and don't email you. You set a pin for your account and it doesn't work! DO NOt USE THIS COMPANY!!!

These customer service reps have the personality of a broken toilet. Planning soon to make US Cellulite a poor distant memory. Hah they have the balls to let customers review/rate them.

PLEASE TAKE THE TIME TO READ THIS IF YOU RUN ANY SORT OF RISK OF NEEDING PHONE REPAIRS BEFORE YOUR CONTRACT IS UP. I Recently dropped one of THEIR PHONES that THEY SOLD to me from a 1.5 ft tall coffee table. The SIM card reader had a dysfunction, rendering my phone unable to call, text, or use mobile data. I took my phone to them and they factory reset it in the store cause apparently they thought that would help. Now I couldn't even get past the startup screen because it wouldn't allow you without a SIM card. Where as AT LEAST before I could connect it to WiFi to communicate when I had to, the employees effectively bricked my phone. So I asked how to fix the problem. They told me I could send it into have repairs and I'd receive a loaner FLIP phone while my phone was gone for FOUR TO SIX WEEKS. And if they discovered that the drop caused the SIM card reader to break then I'd be charged $350 just to have the SIM card replaced and sent back. Either that of I could buy a new phone outright (my contract was a full year from being up) at around $500. These people treat their customers horribly. Long hold periods for over-the-phone help, a huge fiasco when switching operating systems 2 years ago that left me unable to activate a phone for 10 days in the middle of the summer (I was working and had sports practice in a town 25 minutes from where I lived), they INTENTIONALLY don't notify you that you have used all of your data until at LEAST 24 hours after it has happened even when you pay extra for notifications, and you can't do ANYTHING with your account, even over-the-phone trouble-shooting, without being an "account administrator" and providing your name, phone number, and secret PIN. This company's customer service is crap. I honestly don't know why I'm still with them.

I have a certain amount of data, I purchased 2.99 to turn off my data when I reach the limit. I'm always trying to check on their website, but dAta usage is never available UNTIL I've gone over then they charge me 15.00 for every bite over. I'm so sick of them

Worse service ive ever had.I used the automated from my phone to pay my sons bill n the dumb bastard put it onto mine even though I keyed in his number when they asked for number.I AM BEYOND ANGRY.IF THEY DONT FIX I AND 10 people I know will pull acct n file legal grievance with the government.my number i

Ever see the new commercials? Service everywhere? Even in a forest? Try IL around I80 and route 40. Or Pennsylvania, Indiana/Ohio turnpike. You can't stream there! Talk about fraudulent advertising.

This is my first time dealing with U.S cellular have always been a Verizon customer and after the Customer Service and unethical way of handling situations, I will not be a return customer after this contract is done. I am so upset with the way they handle things telling you one thing and totally doing none of what they say. When you try to resolve a situation with them, they tell you they will return your call and they do none of this. So Much for Caring about your Customers

My husband and I have been with US Cellular for 10+ years now. My phone was not taking a charge so I went to the US Cellular in Marion, NC to send it back for repairs since it is under warranty. I was treated with 2 girls that where so unprofessional and rude, for the first time in my life, I had to tell them to stop being nasty "I'm a customer" In addition to this, I was told they could not give me a loner phone and I would have TO DEAL without a phone SERIOUSLY? I called the supervisor the next day and she located a loner phone for me. I then went back to these rude employees you hired - again I got the rudeness. I was laughed at for asking questions and my loner phone is not working. I called your customer service when I got home, they informed me the phone was not activated at the store. So, I am now going to seek out a new supplier.....this has been a horrid experience and I am filling a complaint. SHAME SHAME on you!!!!!!

I hope i am not writing this complaint in vain. My cell num is . The us cell store is at 8111 w brown deer rd. Brown deer wi. I have been a us cellular customer for about 16 years. I went into the store on or about dec 16, 2014 to upgrade my phone. The girl told me that us cell had a promotion going on and that i could get a FREE and did not have to use belief points. She never told me i had to pay for it and i specifically asked that. She also put a protective cover on my new phone and did not tell me i was being charged 80.00 for it. I received a bill for over 720.00 when the girl told me my new monthly bill would be less than 186.00 a month. I am a senior citizen on a fixed income and i was taken advantage of. I tried to talk to the manager at the store and he was not available. I plan on filing complaints with consumer protection in Wisconsin and the FCC. The girl mislead me and did not five me.my paper work. I went in the store again on dec to add my daughterr to my line and to upgrade my grandaughter and the man who waited on me completely messed my phone up. I was supposed to get 100.00 credit and did not get it. I am going going to file a complaint with the department of aging. I was mislead and taken advantage of.

Beverly Lewis-Moses



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Coverage was so bad that outside our immediate region, we could not use our tablet at all. We bought the tablet for travel internet. VERY dissappointing experience. US Cellular has been RUDE, ABUSIVE, and RELENTLESS about capturing their disconnect fees of $140.00 for use of their services for less than 11 days. They allow 14 days to reject; we did not know how bad the service was until we traveled after 14 days. I would not recommend this service for any reason to any one. Hope they hear this!