Verizon Residential Customer Service Complaints - page 2

Verizon customer service has been the worst I have ever experienced.

Why solve a customer's problem when you can delay, continue billing him or her at the same rate, and hope that he goes away? It's institutionalized at Verizon. Delay and obstruct. From the Kafkaesque robo voice-cue phone system on up through the customer service departments, it's designed into the system to make the client get fed up and go away.

Called today with a question about "what is the Sensible Minutes Plan" that I am being charged for and the customer service representative told me she didn't know and that she asked three other people and they didn't know either. She said" ill just remover the charge". I said by removing the charge though I am not sure if you are removing a service that I will need. I was being very polite needless to say the conversation continued and she was very rude. I was shocked at how rude!

I was use Verizon Fios for my home internet and TV. They provided decent service for the first year of my contract. After that, the service was horrible! They have raised my fees three times in four months. The customer service agents are rude and have yet to be helpful. I am terminating my service.

reading these reviews I se I'm not the only onem, Verizon without any authorization switched me to another international calling plan, which I realized few month later; when I called them, they said they put a notice od the pdf bill online haahah, how tricky, anyway, besides that, they charge international calls how they like, when you asked them to give you an explanation, usually customer service representative is some untrained person without any idea or clue what to tell you...I have filed a claim against them with FCC.gov, you should all do this if you have any issues with them.

Yeah, I was bounced around their phone lines, disconnected, hung up on, given confirmation numbers that later didn't exist, etc.



Also, you can always take them to small claims court. Often times it's cheaper for them to settle with you than to send one of their lawyers to fight it in court.

It is impossible spoke with a person. The worst service I ever had

this is without doubt the worst buisness i have ever tried to contact, i called three times and got disconnected three times, can not get a live person. I followed all the instructions on this page AWFUL

Mysteriously and "accidentally" Verizon removed my regular phone plan adding me a residential plan without any explanation, rules, regulation, any letter with the meanings, or international charges, long distance charges, any thing. and also, because they did without my knowledge, I believe that has been connected with other phone and i do suspect that they are listening the conversation.
How can I fix it?

Whatever they tell you on the phone in terms of the rates you will be charged, won't mean anything when you get your bills. And then when you waste your time trying to get someone to honor what Verizon promised you, you will be told that something like, "It was never entered into the system."

Of all my bills to pay this is the one with the most disturbing surprises. Try another company

I am deaf and your on-line servicing can't seem to handle that. In a few weeks I will be getting new hearing aids that will let me for the first time in 10 years use a telephone. I contacted your residential service and really got no help when all I was seeking was the monthly cost to add an additional phone number to our house.

I was required to provide password information that obviously I don't have and was sent on a chase to get a temporary one but that didn't work out either.

Somehow your system is in violation of the FCC regulations that demand equal access for the deaf. Shame on you all.

Verizon is a BAD joke! They have the worst "customer service" of any phone company that I have ever dealt with and cannot get even a simple residential service connection completed. Absolute incompetent idiots!

Worst customer service ever. I have tried for two weeks to resolve a non working voice mail/passcode issue (passcode was provided by Verizon)

Spent HOURS on the phone with numerous customer service agents, several supervisors... will give up now and just cancel the account!

Came to the house 3 days before apointment, as no body was home they try to get acess to back yard. Broke gate in attemp, then jumped the fence damage plants and intalled new line right over window. Spoken so far to 12 people, given facts and information to about same number of people, 4 hours of phone time and cant get this resolved

I signed up for fios for 2 orders and verizon messed them up all 3 times. I have now cancelled fios and my phone line is all meesed up with no dail tone. I have tried to reach customer service and have been on the phone with every department verizon has from 5pm until 8pm because they keep transferring me and then they DISCONNECTED ME WITH NO RESULTS!! I will never sign up for Fios AGAIN and I want someone to fix my PHONE!! I do not think it is too much to ask for!! I ahve been more then patience after spending at least 5 hours trying to fix this problem in the last 3 days!!! I want to hear from MANAGEMENT....Oh WAIT I STILL DON"T HAVE A WORKING HOME PHONE!!!!!!!

Verizon residential customer support has email forms, but no email addresses. So if you want to contact the company, you have to use the form. The form is rejected because of special characters like ()- that supposedly are in your message. Funny, those are telephone number characters that people of course would use in message text to correspond with a phone provider. Delete the special characters, perhaps replacing them with periods, and you still get errors about special characters. Your email will not be sent. The company appears to intentionally block customer emails with bogus error messages. In addition, if you go to a different form to correspond, the form pretends you are emailing multiple email addresses, when you are not. It says "put a comma between multiple addresses" and blocks your message from sending. However, you have only one email address in the box, your own; not two; not three; just one. It's another road block to communicate with the company. This is worse than frustrating, it's obvious denial of service -- the company is keeping its customers away from it.

Verizon Residential services has not been able to bundle my bill for directive (Fios is not offered in my area), wifi, and basic phone service for 64.99 for four months in a row now. Every month I spend about 5-6 hours twice a month on the phone getting bounced back between verizon and directive for charges of over 150 dollars just for TV - with both sides claiming it's not their fault and trying to force me to pay. Not only does it take an average of 1.5 hours for customer service to answer the phone, but each month after lengthy debate of proving I have an account with verizon and threatening to cancel if my fees aren't according to what I signed in my contract, I get promised the issue has been resolved once and for all. All this only to find out next month that I am again getting charged over 150 dollars for god knows what. And if I do not pay immediately, Verizon threatens via email to cut my services. This is a horrible service, very unfriendly and inefficient customer service, and I am going to cancel my account now.

I had to switch to Fios under duress because Verizon stopped offering high-speed adsl in my neighborhood. They cancelled my service without notifying me--the service was on vacation suspension but Verizon has my e-mail address, never misses billing statements. Now my monthly fee is over double what it was and I have "extras" I don't need or want. I consider this a "stick-up," using marketing as a weapon of mass compliance. Makes me want to organize a class action suit! And the billing schemes require regular talks with a rep to sort out. There is no consideration for the customer any more, who keeps Verizon in business, and no compensation for the hours of time required to sort out a messed up situation. Trouble is the other providers are no better either.

VerizonWireless home service has too many drooped calls. If you are recovering from a major operation like i am, this could prove to be disastrous if you have an emergency and need to contact your doctor or call 911.

Bottom line is they are totally UNRELIABLE. and have very poor service.

I went to Sarasota on 9/19 to reconnect her land line that was disconnected when she moved...after waiting 1 hour we spent another hour getting it done she was told her # had been already given to someone else she wasn't happy but said ok...then next day she called an 800# and was told she could have it again...was reconnected today..what the heck god was our visit...she's 89 years old and I was trying to help...what a waste...

Been on hold for over an hour - wtf.
Before that, transferred twice and then hung up, disconnected three times.
All before actually speaking with someone.

I HAVE BEEN TRYING TO CANCEL MY PHONE SERVICE AND JUST KEEP MY INTERNET FOR WEEKS. tHEY HAVE KEPT MY PHONE SERVICE AND INCREASED THE COST OF MY INTERNET from $20 per month to $45 per month. I spent 4 hours today trying to talk to someone who could help. I have been told a supervisor would call me next week as all their lines are busy.

I have been calling Verizon for few days for billing errors but cannot reach a service rep. I always get a voicemail saying we are closed due to extreme weather conditions. This has been going on for few weeks like this. Sounds absurd but is true.

Takes a long time to get into contact with technical support. I've had a long standing issue that's never been fixed. They keep extending the 2 yr contract I have with them so I'll never reach it.

There is no button to click on that tells Verizon that I do not have an access code.

Verizon has absolutely horrible customer service. That corporation really does not want to speak to any customer, nor give authentic support. Verizon just wants to sell you a product. Verizon is worthless. The only reason Verizon is in business at all is that they have no real competition. Broadstripe does not answer phones either. Comcast does not have a good reputation either. ATand T is just like Verizon - no real customer service. Corporations are building a "firewall" around themselves to keep themselves away from customers except to take your money. Life is becoming very frustrating because of the "greed" policies of Verizon and AT and T.

These people are a dangerous combination of incompetent, arrogant and grossly insensitive! Verizon used the fact that their iPhone was compatible with international cell networks, which was a selling point for me when I recently bought mine from them. So, my story is all the more mind bogglingly incomprehensible. I was going to get to take advantage of the fact that I'd be able to use my phone on my vacation to Europe. In preparation I spent considerable time during two calls to Verizon customer support and followed-up with emails to make sure they'd set up my phone for International calling properly. With my arrival delayed I jumped on the train for my planned meeting at my apartment rental only to find my phone DID NOT WORK stranding me alone at 10 pm in a neighborhood I didn't know, no way to make a call, no knowledge of the transit available (since the Metro shut down after I got to my destination), and nowhere to go. Despite all my preparation I found myself stranded and more than a bit freaked out!! I finally made it back to the center of Rome and found a hotel room around midnight at considerable added expense. It took them 5 days and my sending them two more emails before they finally sent me the info I needed to make my phone work. Their excuse for all this -- they were busy!! When I now call to vent and tell them they owe me for what they've put me through, they told me I'd have to wait for a supervisor to call me back in 24-48 hours. I've never been stonewalled and disregarded like this! They have yet to acknowledge their inexcusable and incompetent handling of this or apologize for my extremely stressful experience. If you think this is acceptable customer care, then this is the company for you!