Verizon Residential Customer Service Complaints - page 3

I placed a service call for my elderly God-mom on March 20th. We discovered on Monday 3/19 that her phone line did not have a dial tone. A technician was scheduled to be there at her house on 3/23/12 between the hours of 8a.m.-8p.m. When he did show up it appeared that he checked the outside box at her house then left the premises without any word to her, the phone still not having a dial tone. Later another technician showed up and this one appeared to check the cable line. He also left without even a word to my God-mom. Later, MUCH LATER around 7:45 p.m. after checking the phone for a dial tone before calling Verizon for the 3rd time to speak to a representative, we checked the phone again, because we hadn't heard from either technician that had come there that day. We discovered that the phone finally was working. No one contacted us regarding the phone as to if it was working or not. I think that is VERY VERY VERY POOR CUSTOMER SERVICE! I am seriously considering changing not only my God-mom's phone service but my own also. My husband and I have been with Verizon for years, I even have my internet service through Verizon. But I am VERY displease with the POOR customer service. Verizon has NO CUSTOMER intimacy.
I deal with customers every day of the week on my job so I know what good customer service is. THE SERVICE THAT my God-mom received on Friday March 23, 2012 was not in anyway GOOD CUSTOMER SERVICE. If I was to rate Verizon today between 1-5, 5 being the highest it would be maybe a 2 and that is only because her phone service was finally restored.
G. Thomas

I moved in December, 2011. When I contacted Verizon to get pricing for service at the new house, I was told that, if I bundled TV and internet, I would receive a $300 Visa prepaid debit card 60 days after my account was transferred. I shopped other providers who had better prices but, with the $300 Visa card, Verizon was competitive, so I transferred my account to the new house.
Once we moved, we had numerous service problems, but I was too busy to make a change in provider. The service issues seem to have metered out to infrequent occurrences.
I went online to my Verizon account and paid the balance due, on January 6, 2012. The balance due was $63.34. A couple of days later, I received a Verizon bill for approx. $98. I called Verizon and spoke with Kim and Deanne (supposedly a supervisor). Unbeknownst to me, when the account was transferred, a completely new account was established and the online account was not connected with the new account.
Both Kim and Deanne told me that I would receive a refund of the $63.34 I’d paid on the old account, and that I would receive the $300 Visa prepaid card 60 days from the date the new account was started.
It makes absolutely no sense that a new account was created, that the two accounts were not linked, that I was billed at all in January for service that should have ended on December 14th, and that Verizon is incapable of transferring the overpayment from the old account to the new account.
I was assured that someone in management at Verizon would contact me to discuss these problems and errors. Two months later, on March 12th, having heard nothing further from Verizon, I called again. I spoke with Suzanna who was unable to “find” any notes on the account showing that I was to receive a $300 Visa card.
Suzanna told me that the $63.34 refund check was issued on January 10th. When I explained to her that, if this were the case, I would have received the check by now, she was unable to explain this. I asked to speak with someone in management. After holding for 20 minutes, I was transferred to a call center supervisor who was clueless!
If I do not receive the $300 Visa card and the $63.34 refund check by noon (PDT) March 16, 2012, I will proceed with filing charges of deceptive business practices against Verizon.

You are not publishing white pages for residences. You said it was available on Web site. All you are doing is selling your services not providing service to current customers. I still cannot find a local phone number despite numerous Verizon Google searches. So much for service!

Avoid Verizon Residential at all costs! This company is staffed by liars and BS Artists without any concept of Customer Service! They will waste your time and not admit any mistakes even though you have to repeatedly provide documentation to support your complaint. They are another example of a company that has gotten TOO big to provide the average consumer a reliable service! Take your money and business elsewhere!

Called the Verizon "Executive Customer Service Center" to find out why I never received an answer to my complaints after 2 months and numerous phone calls, letters and e-mails. Guess what? The case was closed although no one knew why! Another Rep was assigned the case and now I have to start all over again! These people are worthless and they do not care. They stall, lie and make countless excuses to explain away their incompetence but the fact remains.....they are the worst phone company that I have ever dealt with!

I've been with verizon for a long time and the help desk/call center has progressively gotten worse until now it appears their purpose is to discourage customers from even expecting any product support. If they weren't the monopoly that they are I would ditch them in a second. I have been trying for two days and about 6 hours of my time to get technical support and still have been unsuccessful. Their job is actually to shield you from reaching a technician. I called billing to rebundle my package at todays rate, $5.00 savings,and got some hood rat who was rude in a tv kind of way and told me I need to be happy with what I have because they don't offer my dsl speed in my area which I have had for 8 years. It's like they are trained to be rude. I have still not had my issues resolved. I will call email/corporate tomorrow.

DO NOT SIGN UP WITH VERIZON. THIS IS THE WORST COMPANY I'VE EVER DEALT WITH. I'VE SPENT COUNTLESS HOURS TRYING TO RESOLVE ISSUES WITH THEM AND THINGS ARE STILL NOT RESOLVED. IT'S SO FRUSTRATING, AND THE PEOPLE WORKING HERE ARE TOTAL MORONS- THAT INCLUDES CUSTOMER SERVICE AND SUPERVISORS.

Verizon Residential on the East Coast is a glaring example of how NOT to run a phone company! Confused, disorganized, wrong info, shoddy workmanship, NO customer service, lazy, ignorant etc.... I could go on and on about Verizon but they are truly the WORST excuse for a phone company that I have run across in my 61 years!

Don't waste your time or money with these Clowns! Sign up for phone and internet service with anyone but these idiots and you will be happier and calmer at the end of the day!

Try screaming "AGENT" at loud as you can after the computer voice asks for a department. It worked for me. Still took over 6 minutes.

Here's a typical conversation with a Verizon "Customer Service Rep."------Mumble, mumble mumble, Sir, mumble, mumble, I don't know why,mumble, mumble, Can I put you on hold?, mumble, click.....dial tone! What a joke this company is!

I have lost countless hours over 10+ phone calls with Verizon over the course of a year. Now I have phone calls from a collections agency because Verizon cannot fix their own mistake. I moved from an apartment. When I moved, I cancelled my phone and Internet services. For some reason, Verizon only cancelled my Internet account. Verizon billed me for another month. It was supposedly sorted out several months ago when the overdue bill came to my attention. I spent 3 days of several phone calls talking to about 5 different people. They assured me the problem was resolved. After a series of transfers, I am still trying to get Verizon to clean up their own mistake.

Signed up for their Internet and Phone Bundle 1-month ago with a start date of 10/3/11. I asked about the phone lines because former residents had made several changes and cut some lines. I was told that the lines "were good and that they would activate the service from their offices." I heard nothing from them while waiting and then on the day that the service was supposed to start, I find out that they will not be able to do it "because there is a problem with the phone line"! I was on the phone with them for over 2 hours and got the total run around from incompetent, minimum wage idiots and BS from employees and supervisors alike. Verizon cannot plan ahead even when the obvious is starring them in the face.

This is the worst ever customer service I have ever seen in my life. Even a company doing business in third world country has a better customer service.I had a move today and by the time I am writing this review the services are still not installed and i have already spent in total of 176 minutes on call, calling them 7 times.I took vacation to get it installed and its very frustrating to keep waiting for them. I haven't been able to go out anticipating their arrival. This company sucks definitely. Screw them

Place an order for both phone and internet on Aug 29. today is Sep 14 no service installed. Spent hours between department every day ended with promise that tech will come tomorrow. No one showed up. Just canceled everything and signed up with suddenlink hope they are better. Don't recommend verizon @ all Terrible

spent 2 hours trying to get thru to verizon..
for some odd reason they suspended my internet service.. The tech on Verizon chat gave me the ticket number of the suspension.. which was "supposedly" ordered by me.. on aug 28.. NO WAY..
He said he couldn't do anything about it as I had to call sales..

after prompts and music I wnet thru 8 agents and noone was able to deal with the problem..
(was not acredit problem)

aboslutley horrible 2 hours.--
I just called "CLEAR " and set up new service.. Verizon modem is still in my house..

verizon technician was horible and his name was brandon the services that he gave was pathetic ....atlast i spoke to a hp technician his name was darren and he could resolve my issue ..... hp is good because it has technician like darren.... hp rocks.. verizon sucks..

The worst. They came many times but never fixed my connectivity problem. The offer high speeds for dsl that they cannot support so the service continually cuts out. Now that the strike is here, nothing can be resolved, so I switched to rcn.

Verizon has got to be the worse customer service company in the USA. I thought Comcast had issues up until I transerred to Verizon Fios. First beware of the door to door bait and switch techniques they use. Once you sign up your bill is entirely different than what you thought you had agreed to. This happened to me and I have spoken to at 10 people who had a similar experience.
Secondly, the on-hold wait times only to be transferred again and again to "somebody that can help you" is the worse I have ever experienced.
Thirdly, I am now on my 4th router, each one sucks and requires to be rebooted multiple times a day. Trying to get a new one and to use their exagerated upload and download speeds is CRIMINAL. Why has the government not stepped in, they are cheating so many and side-step your issues and calls....

Two words describe Verizon best:
POMPOUS THIEVES!!

verizon is not a company you want to deal with with unless you you like poor customer service. and having charges added to your account that you do not owe and being told to bad you just have to pay it