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Verizon Wireless Customer Service

User Reviews, Ratings and Comments

Verizon Wireless customer service is ranked #151 out of the 538 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.68 out of a possible 200 based upon 1193 ratings. This score rates Verizon Wireless customer service and customer support as Disappointing.

NEGATIVE Comments

994 Negative Comments out of 1,193 Total Comments is 83.32%.

POSITIVE Comments

199 Positive Comments out of 1,193 Total Comments is 16.68%.

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Disappointing Overall Customer Service Rating
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  • We called Verizon about a month before we had to move to a new military installation. my husband made sure to check their website before calling and it showed there was no coverage at all. We called an they said that there WAS coverage on it, well we got to our new place and guess what? No coverage! We couldnt even make a call without it being cut off!! So we call them and the greeting said "Welcome to Sprint" What?!? Turns out they use Sprint towers, We now have ATT and no issue! I Wished Verizon would of been HONEST to tell us that there wasn't any, and we didn't need to spend 300 dollars on phones we weren't expecting to get!

    We now recieved our last bill and they are charing us over 1,000!!! RIDICULOUS!!!!!

    Anonymous 5/16/12 8:46AM
  • non-stop harrassing phone calls, despite having spoken to more than one rep, of which the last one hung up on me. I was not rude, did not yell, did not curse. Stated my issues and was disconnected.

    podtnmom 5/16/12 8:01AM
  • Me and my family pay a total of 250.00 dollars a month on our cellphone plan, which includes about 8 dollars a month for insurance. Well, I lost my phone a few days ago, and when I called them to send me a new one, it not only took me 4 hours to get everything straightened out, but they are going to charge me 100.00 dollars to get the new one. Now can somebody please tell me, after 6 years or so of being a customer with no issues of me losing or damaging a phone whilst paying for insurance, why do I have to pay an extra 100.00 dollars for a new one. For god's sakes, I should have just said screw it to the insurance if it's not going to do anything. I'm honestly about to say screw it to this company.

    Anonymous 5/15/12 5:19AM
  • Had to get a phone from verizon this last week. Went to store because I washed my husband phone he is a truck driver an was leaving the next day. He had a upgrade as an existing customer. Was told he had a 30 dollar upgrade fee plus u can no longer get a phones for free with your up grade. It was a plain jane phone only needs the phone for contacting dispatcher, the phone was till 99 dollars minus a 50 dollar rebate but with the 30 dollar upgrade fee it cost out off pocket 140 dollars. Omg could not believe this crap he only had two phones that was cheap enough for him to buy. After being a customer for two years I felt this was crap. If u need a phone do it over the internet at least u can get a free phone verizon needs to take a good look at themselves for taking advantge of their customers

    Anonymous 5/14/12 11:25PM
  • frustrated with verizon custmer service we have 4 wireless phones lines,and a tablet. i had lost my tablet last week in nyc. someone founded called your cx service, the employee patrichia vazquez ask him to shipp it on his owen cost to verizon in nj.without taking any info. to how we can reach him.not even a simple phone call to let me know instead of looking like crazy for the tablet which has all my private info. spoke to ashley the manger, said can't take people's info.if he do not want to give his info he was'nt calling you, he was doing a favor for someone he does not know, and your cx. service was unhelpfull at all, this will be my last contract with verizon. still did not got the tablet till now .

    safaa 5/14/12 9:18AM
  • I had an Overage recently for the first time. I had to go with a very difficult and worst customer service at Verizon wireless. Their policies are ridiculous.

    As an previous AT&T customer, I was shocked. first of all, I would never even have these overages due to the rollback minutes that I get and second of all, in the event of an overage, they would 'back date' to a higher plan and resolve the issue.

    Verizon on the other hand does not back date after the bill comes 1 day after, it seems. (But, they charge 1 month in advance). They were asking .45 cents rate/min . That's four times than usual. They would not give customer credit.

    I was waiting for more than 1 hour in queue for a supervisor at night. And in the mornings, they would shuffle between their own colleagues claiming to be supervisors. In the end, I had to settle with just a 25% cut and move to higher plan. I just hate them.

    Folks, my advice is to don't come to verizon!!!

    Raj K 5/11/12 1:17PM
  • I just called because I've been having problems with my router for the past month and after going through 3 different roughers still haven't gotten this problem fixed. The representative told me in a very condescending manner that they don't guarantee a wireless connection and she was EXTREMELY rude.

    Anonymous 5/11/12 5:27AM
  • $300 Razr max. bought it a month ago. Phone just died. no technical support at night. need to receive important calls/texts but they won't help. The only ones you can reach at night are the sales people. Greedy company. Don't ever deal with them. Move to sprint! I am sure they are going to delete this email. Hopefully not.

    no more verizon 5/11/12 1:04AM
  • My daughter has the continnum droid phone and we had to send it back six times and now it's doing it again...freezes up, screen goes blank, it shuts off when she tries to take a picture. Took to store the rep said call customer service they should give her another phone the same value as her current phone, well i called and they tried to send me the same phone again. I don't want the same phone I want a different phone we replaced the phone 6 times. This fool told me he can make me a deal he will sell me a full price phone but he will only charge me half....what the hell am I paying insurance on the phone for. I was pissed hung up. Called back he more ignorant the last cause he told me that he will give me a different phone but I will have to buy a back and battery. They have lost their damn minds. So, now I'm cooling off until later before I try it again! I never had a problem out of TMobile. I had to replace a phone once but never six times!I pay them 300 every month for me, and my two children plus carrying insurance on all the phones and you cant replace my phone that clearly has a problem

    stownsend5 5/7/12 6:27PM
  • Disappointing is not the half of it. Verizon is getting WAY to greedy with all the charges. Now they have a $30 new device charge. I've been with Verizon for over 10 years and now unfortunately I think I will be switching. I'm not paying $30 every time I want a new phone. That's like paying THEM to keep me as a customer!!!! And don't even get me started on the data package charges. They've made it virtually impossible to get a decent phone without a data package. There are a lot of people who don't use their phones for the internet.

    Anonymous 5/4/12 3:20PM
  • I've been with verizon for 6 years and last year I made several phone contact with them. Just like with every other people's negative comment, they transfer you to several agents but not getting an answer to the problem. ALL agents including their supervisors are RUDE. THEY DON'T HAVE THE PHONE ETIQUETTE. They cut you off in the middle of the conversation or explanation about the problem being discussed resulting a miscommunications and repeating the case. They YELL at you on the phone if you try to stop them from talking or to let them know if they can at least listen to the problem first before talking or cutting you off. I am extremely disgusted about all their agents attitude. It made me throw up thinking about the whole situation happened. I work as a customer service before too but I always treat my customer right and listen to them then give them the answers to their questions. But this people at verizon, they're the one getting upset with you if you try to clarify something. I wonder if they are getting paid below minimum wage.

    jeannie 5/3/12 1:20PM
  • I don't have Verizon Wireless and never will judging by the way I was treated on the phone last night (for 2 hours) of constant transferring and holding for nothing.. concerning my triple play bundle. Still have no answers from them. Incompetence all around and can't even speak to a supervisor. & BTW....what ever happened to the customer is always right>>>>>huhhhhh

    Anonymous 5/3/12 11:09AM
  • I have been with Verizon for over 8 years..I have 5 phones on my account. First I think its dumb that you have to go to a 30.00 data plan even though most of the phones on my plan wont use it. Second of all they started this NEW policy that when your time is up to get a FREE phone they now charge you a 30.00 fee to upgrade as they call it. I am tired of them getting more and more money out of me. I don't understand free should be free they shouldn't tack on a fee..The customer service does need overhauled most of them are rude and nasty.

    frustrated 5/3/12 10:14AM
  • Verizon customer service is poor at best. I blame the managers because all of the ignorance and incompetence starts with them.
    I spend more time on the phone with Verizon correcting their stupid mistakes than with any other company.

    bozo 5/2/12 10:58AM
  • My phone, which I purchased in August 2011, has been giving me trouble with the text messages and now the voice messages, so I visited one of Verizon's stores on Saturday, when I was called upon after registering I told the associate there what was going on with my phone, however, another associate informed me that there was nothing they could do but sell me an upgraded phone for over $600. I was ready and willing to get and pay for a phone that wasn't a piece of crap before a year was up and I realize that I wasn't due for an upgrade, but I feel that I should have been eligiable for an upgrade due to the piece of crap phone that doesn't work and less than a year old. I was offered to pay $6.99 more a month for insurance and a phone just like the one I have now, oh yeah, have I mentioned it is a piece of CRAP!! I am very dissatisfied with VERIZON wireless after being a customer for 3 years says alot. This company needs to step up to the plate and rectify this kind of situation. They act like they are the only wirless provider in the country. VERY DISSATISFIED with the whole company a as whole. And I will be letting everyone on FB know this information and how I was treated. Thank you for reminding me how big companies treat the little people.

    Anonymous 5/1/12 3:15PM
  • We were supposed to receive a corporate customer discount when we began our cell service with Verizon. So, I went in to the Verizon store to set it up. The people there directed me to the website, which didn't work so I called customer service. It has now been five months of phone calls to try to get this discount processed. I have done everything that I have been asked to do but haven't seen results. Each time I talk to customer service they "sound" as though they are taking care of everything, but nothing ever actually happens. They simply say the things that they know will get me off the phone. If the cancellation fee wasn't so high, I would go back to ATT immediately.

    Maverick 4/30/12 8:41PM
  • I started as a Verizon Wireless customer in April 2011. Since then I have had 11 devices. No I am not crazy or even picky. 10 of the devices were 4G and somehow all defective. They finally agreed after many complaints, a mere sales rep in a corporate store got me a 3G replacement. I was unable to accomplish this myself because customer service and tech support(yeah right) could care less because you are stuck in a contract. So I paid 300 initially for a Thunderbolt only to now have a 3G x2 which is $50. Think I got a refund? NOOOOOOO!!!!! So, stupid me, I added a 3rd line for a friend and was told I would get free activation if I called Verizon. I did so and they basically said go ahead and cancel the line. they are not crediting my act fee. That's ok. I'm calling their bluff and I WILL return the device on the 14th day and cancel the line. They would rather charge me $35 and have me cancel the line right away, than receive $240 plus tax over the next years and have my loyaly than waive that fee. The rep said they will go out of business if they credit me. Are you kidding me???? There's sooooo much more I just can't keep going. Verizon Wireless sucks

    tyler2345 4/30/12 12:37PM
  • upon visiting your eastnorthport store earlier today 042812,you should be advised one of your store associated was very unaccomodating.It felt as if he could careless If I purchased a phone.When I asked him questions he had a terrible attititude.If I didnot need the phone i a hurry I would have walked out.

    Anonymous 4/28/12 1:55PM
  • My friend tried calling these idiots for problems with her bill. She got the run around for about 3 hours on the phone. The last person she got to said that they can't help what's not their fault. :/ When my friend started to ask them why, they called her the c word and to just kill themselves if they didn't like the service. So report Lindsay King. If you get the chance. Obvious this lady hates her job and hates everyone else too.

    Anonymous 4/27/12 5:52PM
  • Blackberry service from the *611 help number from your phone is poor. INSIst ON TALKING TO THE BLACKBERRY EXPERTS. They try to "fix" your problems before sending your call there, and you only get so many security tries before all the information on the phone is erased.

    If you have to call the regular help hard line, 800-922-0204, get ready for a 30 min hold time, and then be transferred and call lost. Be read for a 3 hour effort.

    Not recommended.

    Anonymous 4/27/12 2:02PM
  • Taking away overage alerts for voice should be illegal. FCC should fisticuff the carriers from this practice after all the caps and unlimited options taking away. A customer should not be paying for a service of alerts for unknown and in controlled charges(overage) without the courtesy of an alert or option to choose this feature for free!! It use to be in place and as taken away unbeknownced to my family and now charged excessive overages. Verizon again using unfair billing surprizes!!!! VZ just lost my business as a result.

    Anonymous 4/27/12 9:25AM
  • I have been trying to buy two Verizon 4GLTE Samsung Galaxy Tablets plus service plans from the Verizon store in Charles City, Va. I’ve already bought two Droids plus plans from there. The manager can get these tablets overnight. For a week he’s been telling me they’ll be in the next day. Every day I call I hear he’s been too busy to order them, he forgot to order them, he ordered them but didn’t push the “order” button, etc. When I threatened to go a different Verizon store he said he’ll give me $30 off (it’s a $1,300 order not including the plans!). I told him it sounded like he really wasn’t interested in my business and he said the tablet sales aren’t really that profitable for him. The customer service sucks and if he doesn’t want my business he should just say that up front!

    Foremaw 4/27/12 3:08AM
  • On hold for over an hour, customer service is the worst. They could care less about customer sat.

    get rud of verizon 4/26/12 1:02PM
  • It has been really frustrating TWO MONTHS WITH Verizon. After discovering that we have been overcharged for two months we spend an hour on the phone determining why. Comes to find out that someone has added under our account second DVR. We had to repeat about 15 times that we have ONE TV, ONE DVR AND WANT OUR MONEY BACK. The person from customer service said finally that everything has been taken care of and she has issued ua credit...Only to receive a week later a box with instruction to return the equipment. So I send them a report for an issue because I did not want to spend another hour on the phone. A week later, I receive reply to call Billing dept and they will help me...someone obviously did not want to deal with us...So I send another report and receive reply in a few days that "issue has been escalted to the proper department to be resolved." That was 3 weeks ago. Yesterday we recived a bill charging us for the second NON-EXISTING DVR again. We call again...expalain again to 3 people who have no clue of customer service...and they have to escalate the issue too.
    THIS HAS BEEN THE WORST COMPANY I HAD TO DEAL WITH AND IF WE HAD AN OPTION I WOULD NEVER GO FOR THEIR "SERVICE" EVER.

    DESI 4/25/12 1:31PM
  • I bought a verizon wireless phone and have had nothing but trouble. To try and correct no minutes on a unlimited text and talk a month.
    1) need second phone. What @@@@
    2) repeated problem and when supervisor called back and refused to refund phone purchase.
    3) I wouldn't buy another verizon phone for ####.
    4) Upset don't worry the operator will give you a warning and write it down. Go for it and send it to corporate while your at it. Take the phone and put it where the sun don't shine @!@!@@@@.

    Anonymous 4/22/12 3:58PM
  • Verizon is not consistent with promises they make to their customers. My service has been interrupted twice for mistakes made by them. The first interruption I was charged reconnection fees and service restored due to their error. The second time my service was interrupted, once again due to their error and service was restored after I called. I was told by another representative to pay xx amount on a ceratin date and when I called I was told by another rep the wrong amount was quoted to me and I would be responsible for the total amount. But what makes it so bad, my service was disconnected and the bill is not overdue. The next bill is not due until the middle of May. However, I was told my service would be interrupted again if bill was not paid at the end of April. This is very unprofessional on their part, and everyone needs to get on the same page. As for the misquote the rep made, that does not matter. I am still reponsible for the amount they quoted me today period!!!!

    Anonymous 4/20/12 9:10AM
  • I just recieved my last bill an im nt happy, i called n feb to have phone service cut off an pay the 140 dollar termination fee an now my bill is 248 imagine that, i called n march when ph wasnt cut off they told me i had a free month cause i pd in advance when i got the phone an just got off phone with them they say someone gave me wrong information why should i have to pay for their mistake! no wonder i changed service verizon robs u blind an wont stick by their words!!!!!!!!!!!!!!!!!!!!!

    melinda2390 4/18/12 8:32AM
  • VERIZON WIRELESS AND LAND LINE SERVICE IS A JOKE. HAD VERIZON WIRELESS AND SPENT OVER $250.00 FOR THE PRIVELIGE OF JUST HAVING A DANG CELL PHONE. THEY WERE USELESS WHEN IT CAME TO HELPING GETTING IT ACTIVATED.......CHARGED ME FOR SOME MYSTERIOUS CHARGE........STILL HAVE NOT GOTTEN THAT STRAIGHT YET......PAID IT....THEN THEY HAD THE NERVE TO BILL ME AGAIN AFTER I HAD NEVER GONE PAST THE ACTIVATION PART. TRIED TO EXPLAIN OVER AND OVER AGAIN ......FINALLY I TOLD THEM I WOULD SEE THEM IN COURT FOR A TINY AMOUNT OF $19.84. FINALLY THEY GOT THE PICTURE I HAD BEEN BILKED ENOUGH.

    LAND LINE SERVICE IS GETTING JUST AS BAD.....LOOKING FOR PHONE SERVICE COMPANY THAT DOES NOT HAVE THE MARKET MONOPOLIZED.

    AND WHEN I SEE THE ADS ABOUT THAT A COMPETITOR VS. FIOS.....I DEFINATELY AGREE. THEY GIVE YOU ALL THESE FALSE PRICES........NEGLECTING TO TELL YOU HOW MUCH IT WILL COST YOU.

    RUN, RUN, RUN!!!!!!!!!!

    Anonymous 4/17/12 10:56PM
  • JUST got hung up on by a "customer service" rep when I was trying to become a NEW client! I have lousy service with AT&T but will stay there before I go the rudest company I have spoke to in a few years. I am really disappointed. I thought they were supposed to be good.

    Anonymous 4/17/12 6:31AM
  • I ordered a prepaid phone online 9 days ago under the 2 day gaurenteed shipping... still haven't recieved the phone. When I called to ask where my phone was I was told they didn't know why my phone had not been shipped out yet. Then to top it off I wanted my phone number ported from my old provider to Verizon and asked them not to do that until I called back to confirm I received my phone. They gaurenteed my old providers phone would not b disconnected... 30 mins later it was disconnected. So as far as I'm concerned the gaurentees with this company are worthless. Customer service was useless and I'm seriously considering not continuing my service with them and I haven't even begun. They say on the website their relationship with their customers is important.....well then do what u gaurentee and stop the lies.

    unsatisfied 4/15/12 10:42AM
  • Thank you for this time saving tip!! I couldn't find Verizon's hidden # on the website after going through the manual clicking process. This info was very helpful. I am currently onhold waiting for someone to answer, but at least this is a start.

    Anonymous 4/12/12 6:05PM
  • I was lied to at the store as to what my corporate discount covered. Told I had to go to the store by tech support to fix an data connection error, when I got there the rep told me I didn't need to come in all that needed to be done is restart the phone. I wrote a letter to the CEO and call a call back from a rep named Amber who could care less. I cancelled my account after 4 months of the worst service ever only to find out they are going to bill me for a full month of service and not clear the ESN so I can sell the phone until the end of my bill cycle!!! All this on top of the $350 ETF!!!!! This just makes it 100% clear all they care about is money and tricking people into paying more money to get awful service!!! I am going back to Sprint.

    StayAwayFromVerizon 4/10/12 6:15PM
  • My droid 2 quit working on 4/4/12 approx. 6 weeks before I was eligible for an upgrade. I spent an hour on the phone with customer service trying to get them up move up my upgrade date which they did so I purchased a new phone a renewed my contract for 2 years.At that time I was told they would overnight the new phone which I would receive on Friday 4/6/12. On 4/6/12 I received an email stating that my phone was shipped on that day not when I was told. In the mean time when I left the store I checked my old phone one more time and all of a sudden it worked and has been working since. I'm convinced that Verizon did something to my phone to get me to by another one. I'm not real happy about that but what upsets me more is that I was told that the phone would be here on Friday and wasn't. I've thought about returning the new phone but I know as soon as I do that they will do something to make my old phone will quit working again. I did call customer service to get a explanation but just got the run around

    blackdog 4/8/12 2:54PM
  • I went from believing Verizon Wireless is a trustworthy, decent company to a company run by the devil in under 20 seconds. I purchased an external antenna as I often travel to remote areas. The flimsy port on the modem broke just from gently plugging in the antenna, after which the device stopped working.

    The customer representative told me that devices don't just break, that it was my fault, and they "wouldn't allow" me to return the broken device. Luckily, the manager agreed to send me a new device after threatening to charge me 250 dollars if I didn't return the broke device, which on Amazon costs under 50 dollars. I was also threatened with a 175 dollar fee if I broke the contract, because the broken device invalidates the "grace" period. Keep in mind that I only had the device for a single day.

    So when the automated voice tells you in an ominous tone, that by taking such and such an action you sign THE CONTRACT, remember what you were taught as a child. Stop, look, and listen before you cross the street. A speeding 18 wheel Mack truck is about to flatten you into the pavement.

    7shotlatte 4/7/12 12:36PM
  • I planned to stop by your local retail store today for convenience, to make a cash payment. I first called to check on the options. I was told 'there is $3.00 charge for making a cash payment!!!!! Is this another way to chisel or swindle a couple bucks out of your long-time, established, satisfied customers to show your appreciation for their business?.....'charging to make a cash payment?!!!!!!!!
    Guess what! I’m not a satisfied customer any longer due to this little shenanigan policy! Instead of stopping by your store to make a cash payment, I'm going to stop at the Dollar General Market and buy a non-Verizon Wireless pre-pay phone. They won't charge me $3.00 to pay cash!!!!!!

    Anonymous 4/7/12 8:18AM
  • Verizon Wireless, is a stupid company, Manager felt threatn by callin customer care... I do not recommend there services. You pay a porting fee and they steal your number. Got disconnected because of a threat!!! to call customer service!!!!

    Was a 14 yr customer 4/5/12 4:02PM
  • I love this site! I am so sick of spending tons of time wading through "automated" help on company websites trying to find an actual phone number. I've already used contact HELP twice in the last two days.

    glc223 4/3/12 5:01PM
  • i just had a Verizon costumer rep repeating a paragraph from their site over and over for about 25 times how they pretty much can lie and tell paying Verizon costumers what ever they want and be protected. well since im a a lill smarter then that i refused to hear what he had to say and started repeating that i can not hear what he was saying and told him to speak up because i can not understand what he was saying and why is he trying to trick me into listen to a trap his supervisor finally cut into the conversation and clearly said that it is indeed a fact that they can lie all they want and trick people into paying money. when i asked her why did he deny it she apologized and said that she will train him i asked how would i know if she is telling the truth since she just admitted on a recorded conversation that she can just lie and be protected, she hung up the phone.

    ponyboy 3/29/12 9:33PM
  • It took 4 separate phone calls and an accumulated 3 hours to resolve a billing issue.

    Anonymous 3/29/12 3:58AM
  • I've absolutely had it with Verizon and the jerks they employ. Every experience calling customer service has been a joke - either some young punk who thinks he is on top of the world and snickers at everything, or someone who is totally clueless and horrible at customer service. On top of THAT, their nationwide service is total BS. We get more dropped calls traveling across the country then we ever did with AT&T. That's SAD. The entire company is a joke, eventually I hope others realize it and start to move away to companies that TREAT customers right and not like jerk offs. I will be canceling as SOON as prudent.

    Ryan 3/27/12 8:18PM
  • On 3/26/2012 I tried to contact verizon by phone Re: a service issue. Three calls were made in which I was kept on hold for over 15 minutes and finally gave up. In one case my cordless battery went dead. For a communications company thgis is the worst. Try calling Time Warner and watch the difference, ( about 1 to 2 minutes wait time) asoon as my contract is up, I'm gone.

    Anthony 3/26/12 6:36AM
  • I just had a surprising customer service experience. I am a bundle customer, which means that I purchase internet, phone, TV, and wireless all in one bundle, for about $400 a month. I previously agreed to an electronic bill to be sent to my Verizon e-mail account. Once it arrives each month, I pay it electronically. Verizon did not send me a January monthly e-mail bill. I found the error in February and called Verizon. After talking to them, I paid everything except the $5.85 late fee and changed from electronic billing to paper, to make sure I would always get a bill. The customer service rep said that this late fee would be removed.


    When this month's bill came, the late fee was not removed. I called the 1-800 number to correct Verizon's error. During the conversation, the represnetative told me that th late fee was $5, not $5.85. I explained to him that he was wrong and the bill, which I had in front of me, said it was $5.85. He would not remove the $5.85 late fee, insisting that the late fee was not the full $5.85. While it is only $0.85, the fact that he was wrong, compounded by the numerous other customer service issues I have been experiencing from Verizon, I was not going to let it go. I asked to speak to his supervisor. He asked me why. I explained it to him again. When I asked to speak to his supervisor again, he repeated the question of why. At this point, I did not repeat the answer, instead, I repeated the request. After going back and forth for a few minutes of this, the representative finally told me he would put me through to his supervisor, but informed me that the wait would be long. After about 10 minutes, I was forwarded to a ringing phone, where noone picked up. I let it ring for about 3 minutes before hanging up.


    Clearly Verizon has made a business decision to try to cut costs on customer service, knowing that switching service for many is a difficult thing to do. I would strongly recommend to others before they choose a phone, internet, or TV service to consider the customer service aspect. Once you have signed up for Verizon, you are locked into the poor customer service.

    Anonymous 3/25/12 8:54AM
  • Verizon gave us a telephone number that was already listed for an area business in their directory. The new directory continues the error, even though they had over 9 months to corrct this. 411 continues to give the number out. Repeated calls to rectify this situation have been unsuccessful. Trip to a service center are equally non-productive. Verizon cares only about selling new products. They manage to bill me just fine, no problems there. Recently my son has been in jail. I have come to find out that it is impossible for him to call us at home on this Verizon line. I do not fault the technicians or representatives personally. It is the corporate design of the company itself. They could care less about providing a service to the public. Profit first! Profit last!

    Stephen 3/24/12 3:07AM
  • Verizon customer service has declined thru the years their people will say anything to get you off the phone. But they want to make sure you say that they satisfied what you called for which is a lie.

    Razr Maxx 3/20/12 5:06PM
  • Verizon Wireless is one of the worst companies I have ever had to deal with. Their customer service sux, they are uneducated, inept, incompetent, liars and losers. Honestly, they should be out of business. I finally got verizon out of my house and slowly will be cancelling all 7 cellular lines I have with them. Already cancelled 4.

    xverizonwirelesscustomer 3/20/12 12:48PM
  • I am extraordinarly disappointed in Verizon as a company. I actually had a customer service representative insult me as a person. "Judy" actually hung up on me because I became irrate. Where is this disconnect between people coming from. I asked multiple times to be transferred to someone that was WILLING to help me. There was actual pride in her voice that she is was unwilling to help me. She called me a liar. Honestly, they are a horrible company if they allow people like her to have a job, when plenty of helpful, caring people are out of work. What kind of company is proud that they allow their customer service to treat customers so rudely? Truly a disappointing, horrible, horrible experience.

    barton1812 3/15/12 5:31PM
  • BEWARE if you give out the pass code to your Verizon account. Verizon assumes that they have carte blanche on your account once you tell them the pass code. We have had a family plan for a number of years. My husband and I use 3 lines and a relative has the 4th one. We upgraded the relative's phone at Christmas because he was having a lot of trouble with his old flip phone. Early in January he lost his phone. He called in a panic because he must have a phone since he's a 24/7 caregiver. Since we live in different states, I told him to go back to the store we were in at Christmas and just show them the same phone we just bought and he can buy it again and have his contacts transferred. I cautioned him that he may have to pay for contact transfer but it would be about $15 (I noticed a sign in a store recently that noted the new charge for this service) They called once he arrived at the store to get my pass code. I gave it to them so they would sell him the phone and transfer his contacts. A short time later when our next bill was available (paid online until this month) we noticed an additional line, 2 year service agreement and a $35 activation fee with a phone number we didn't recognize. This was their interpretation of how to replace a lost phone. For more than 6 weeks I have tried to understand why all this hit our account without our authorization. The relative is NOT ON OUR ACCOUNT, simply using one of our family plan lines. Finally today I was told that I "authorized" Verizon to assist the relative by giving them the pass code. Translated to mean that they have carte blanche to your account once you give them your pass code. The charges are clearly fraud. If my account has charges on it that are not signed for or authorized by one of the 4 people on the account, that is FRAUD. BE VERY CAREFUL WITH YOUR PASS CODE!!!!! Go Wireless is the one who handled the transaction and they do not return phone calls. I persisted with them up and down the ladder and finally got a sales clerk to talk with me for several weeks but he told me today it was "out of their hands". He was told this by his Sales Director for the Alabama store he's in. Verizon was just as bad or worse claiming no responsibility. I simply wanted all the aforementioned charges, etc. from the transaction removed and pay for the phone and if applicable transferring contacts. I will pursue legal advice, file a fraud complaint with the Alabama Attorney General's office and also with the FCC.

    Bandit 3/15/12 2:06PM
  • My husband went to Verizon WIreless today because his phone could call and receive, but he had no mic and no speaker. The people at the store said his phone was stuck in headset mode. He asked them to fix it. He was told they "no longer have techs to fix the phones, he just needed to get a new phone. Then they did a master reset without backing anything up. He lost EVERYTHING! Pics, calls, messages, numbers. All gone. Then they gave it back and it still didn't work!! We ought to charge you people at Verizon for lost business because this is his work phone! This is not acceptable. The price of your lousy service goes up and you give us LESS customer service. We are not happy about this. The lost information is priceless,and your store level clowns don't care. Worst company ever. I want this situation remedied or we are pulling our service and going else where.

    D.Middleton 3/15/12 10:23AM
  • It's 8PM, I call the sales number to upgrade, get a message saying there is a longer than normal wait, within a few minutes get a recording saying the office is closed that I have to call back during normal business hours, but they don't say what those are. Bizzare. I guess they are making enough money. Ivan do you read these?

    Anonymous 3/14/12 8:28PM
  • Thanks for listing this number on your site, it sure was not easy to locate on the Verizon wireless site. Number worked as listed. :)

    Anonymous 3/14/12 1:45PM
  • customer service is joke like most others 10 plus years of srvice terminated due to computer errors in billing process, sending bill to incorrect address , adding bill to my ex wifes account, suspending my service for non payment for a bill that i never recived , clear breach of contract on there part, not only will i never use verizion again i will tell as many people as possible every day for as long as i can.

    no more verizion 3/13/12 1:09PM
  • Why do I have to go into a password in order to receive voice mails. IM 82 and NOONE uses my phone but me or my wife who also is in her 80's. My phone is for emergency purposes only. Herbill is low because she is on the house phone all the time I have to use my cell phone and the onl;y time it is awa from me is when it is charging.I do like to have to put in a password if I miss a callI've talked to your TECHS and the cant seem to know how to cancel

    EddieB 3/12/12 3:56PM
  • I've had Verizon wireless for over 10 years. Why I stay with them is a mystery in itself.  I guess because I travel so much and I prefer the  good coverage. But now that I've been screwed with over charges (their mistake), terrible customer service, and flat out disregard of how their job is supposed to be handled. I will tell you this, I'm out. I'm taking my 2 cell lines and over 10 years of being a customer ELSEWHERE!! I could honestly care less if I had a freakin GO PHONE at this point. I honestly don't understand how people can come on this board and say they have  had great experiences. Sure there have been times where something's went smooth. But the other 90% of the time I'm dealing with a bunch of ding dongs. I almost feel as if the representative's computer screen flashes "SCREW THIS GUY", as soon as my cell # pops up. I mean if you're one of the people who have had such great success with this mediocre,mind-blowing,back breaking,earth shattering,life altering, I can't believe we actually still exist COMPANY then please do us all a favor. Walk straight into your local convenience store,gas station,grocery store or wherever it is you buy your condoms and gatorade and buy yourself a lottery ticket. Because as far as I'm concerned you have amazing luck!! As for Verizon, "why you laying down for?" REAL TALK!!

    Fee2jr 3/9/12 9:33AM
  • Verizon customer service is the worst I have ever dealt with. I have been in customer service for 15 years and I know how you should treat a customer. My husband had been with them for 16 years and it was getting more and more expensive and they would only offer him good deals if he was a new customer. So we switched to US Cellular. They transferred his old phone number to his new phone but rather than cancel his service they suspended it. This means that my husband's new phone doesn't work correctly. I spent 2 hours trying to get this problem corrected. I asked to speak to a manager 10 times and for one reason or another I was never able to. Once we resolve this we will never be a Verizon customer and we will strongly encourage our friends and family not to be either.

    Anonymous 3/8/12 5:54AM
  • Google app was trying to download on my LG Ally by itself and my phone kept saying it didn't have enough storage for the phone to download it. I went to Verizon to ask if I needed to download Google, the tech then took my phone and started doing things on my phone. I proceeded to tell her that I didn't want a master reset because I had important messages in my phone that were locked that I couldn't get back because the person was no longer living. Well, she said no, I am not going to do that. I have had this phone for almost 2 years and guess what she did! She not only did a master reset but she also deleted 615 pictures because she didn't take out the SD card. I noticed my call log had been erased when I went to tell my spouse that I thought my phone was fixed and I had to enter my email info and it was like the phone was never used. I took it back to the lady and she told me that she didn't do that. I am like really? You are the only person I know that can delete a whole phone in 5 mins or less, because I sure can't. I called customer service and they tell me that she has to fix it before I leave the store and try and get all my information before I leave. Do these people no know what a master reset means? It means everything is gone! "NO RECOVERY"! I personally don't think anyone knows what they are doing in the stores or customer service by phones. It's pointless! After my two year contract is up I believe that I will discontinue my service!

    BeyondUnsatisfied 3/7/12 4:09PM
  • I have had verizon wireless for 10 yrs. and have never come close to going over my minutes. Recently, we got a notification that we were 17 minutes over, so we upgraded our plan for that month, only to find out that the bill that is about to be mailed to us has 270 minutes of overage that they never notified us of. Turns out a new friends phone # was entered incorrectly on friends & family & we didn't realize until now. They said notifications were a courtesy but it's ultimately our responsibility to keep track & would only credit 25% back. I seems like a ploy to give their clients a false sense of security that they will notify us via text msg when we approach going over & then they only notify you sometimes...conveniently NOT notifying you of a SHARP change in USAGE/OVERAGE for a 1st time. Just like banks, hidden ways to get major money out of you. Then they refused to help out more than 25% when it was their fault for leading us to believe they would notify us of pending overages & but did not; regardless of our years of service through them.

    thall14901 3/7/12 3:48PM
  • My wife walked into a VZ corporate store to upgrade her iphone to a 4s, and switch her iphone to my number which currently has a droid 1 on it. Now her origional iphone refuses to activate, and after three hours on the phone with both apple and vz support, we were told to go to VZ and it would be swapped out. Now we are told no, sorry, we have to ship one in and you have to pay shipping! Bear in mind this is a completely stock, non-rooted iphone bought from a vz corporate store. I find this inexcuseable in the extreme!!!

    Anonymous 3/4/12 1:13PM
  • I have Verizon Wireless Internet. It is the worst internet service that anyone could have!! I am disabled and I spend a lot of time on my computer chatting with friends and sending pictures to family and friends. In doing that, I use a lot of air time. BUT a few years ago when I bought the service I bought the unlimited plan. Now they tell me that I am using too much!! So they are slowing me down! It makes my service basically unusable! BUT they tell me that if I would switch my plan to one I pay for the amount of time that I use there would be o problem with slowing down! Looks to me like they just want more money! I can keep the amount that I am using with the unlimited plan if I switch to the one that is not unlimited, (it has a set amount) (which costs More of course), I am posting everyday on
    Facebook the conversation that I had with one of the agents at Verizon in which he explains that I just need to pay more for the amount that I am using! I recorded the conversation! My friends are re-posting!!! AND I have hundreds of friends! Which have hundreds and hundreds of friends! WE tell them BEWARE....do not choose Verizon for anything! I have always been taught to keep my word when I make a promise! Verizon you need to do that also!!!!!!

    Anonymous 3/2/12 7:33PM
  • I just recently switched from Charter wireless to Verizon FIOS because of a location move that Charter no longer covered. I was excited thinking that FIOS was going to offer some kind of incredible internet speed. I am a month in to being a Verizon customer and couldn't be more unsatisfied. Paying for the 15/5 internet speed, (which is 54.95$ a month=ridiculous) I have not been able to stream any kind of video, and it takes over a minute most times to even load a page. I spoke with a tech-agent who was pretty helpful and ran a speed test which we found out our service was only functioning at 3/4 speed, he thinks due to the router, which he had a new one sent to me. When I called a billing agent to discuss my bill with him and ask for a discount due to the very poor internet service I had been receiving, he was incredibly rude, and said there was no way he would discount me due to the 15/5 speed is technically the 'maximum' speed i could receive. Just overall very unhappy and regret this decision.

    mjd1628 3/2/12 12:21PM
  • I have been a Verizon wireless customer for over 12 years and it seems to me that the larger verizon get, the less it cares about the people that rely on them. It is sad that after all the boasting that i have done and all the people that we have converted to VZW that we now have to eat crow.
    Briefly, I spoke to customer support(Keri Kincaid) on 15 Feb12 and ordered 2 of the new rzr max. i was told that i would receive them by the 18. On the 20th i called and was told by(kim) that the order was never entered during my rant i cancelled the order but calmed down by the supv(carmen) and was told i would receive the phones by the 23NLT 3PM. i called in again on the 23 and spoke to nick and the supv(daniel) and told i would receive it by the 29 due to back order. On the 29 & 1st i was told By tuwanda that the order was cancelled and the BOGO no longer applied. now i have to pay full price for both phones....WHAT THE HELL....

    DRE at the beach 3/1/12 10:09PM
  • If I hear "sorry that you are having Trouble again I might blow my stack. I have been having trouble with my husband and my phone, every since we got our new phone (we asked for new and got preowned phone in the mail. really since that time we have lost tons of calls or static on the lines so bad that every other word is cut by the time you keep trying to get
    your calls thru you are so filled with aggravation, you don't know what to do. I have called verizon at least 8 times in one week and have test these same cell phone with a least 12 clerks (tester) I guess. The all are program to say the exact same thing, they all was very polite, but my problem is not solved, they promise to have it fixed in three day and they would call me back to check to see if it was better, that didn't happen, sometime during this process my husband and I couldn't get a call thru at all our cell phone, it went directly to voice mail, another time we were sitting looking at each other in the same room, calling each other phone # and the recording said hang up and try your call again you have reach a wrong # hangup and dial again, or the line is busy please leave a message.
    we have nothing fancy just flip phone, we got them again because we was use to them. WHAT HAPPEN, we are seniors, and don't need this extra stress. I'm still waiting for two cell phones that work and today the next month bill come in the mail. I sent the payment in since I pay all bills on time, but I so wanted to write in the space you will get your money when I get good service
    and just to think I took a new two year contract.
    P.S. I guess trouble ticket number (which I have) don't mean anything, because they told me they already had three trouble tickets out on my exact same problems, reported by some other customers, so the question remains WHY IS THESE PROBLEMS STILL EXISTING

    NOCELLHEREYANCEYVILLE 3/1/12 10:06PM
  • Verizon gave me erroneous information about using my phone abroad and now they refuse to credit the charges that accumulated. Gravely dissapointed and dissatisfied with both the stores I visited and the Customer Service that I called. They do not accept responsibility for their actions.

    KC 3/1/12 4:44PM
  • While I was connected to the tech support fairly quickly, it proved to be useless. I am a system administrator and the person that I was working with could not or would not speak to me as a fellow IT professional and insisted on following his script - or at least I think that was the case as I literally could not understand most of what he said due to his very thick accent. I repeatedly asked to be transferred to someone that I could actually talk with and understand what they are saying. I literally hung up on him.

    Anonymous 3/1/12 6:54AM
  • I have been a Verizon Customer for over 4 Years and the customer service people are usually pleasant.However tonight when I called I had several questions regarding my plan because I'm considering upgrading my device.

    I initially spoke with Jean in customer service. She was going over my plan to help assist me with pricing with the upgrade. Meanwhile, she wanted to make certain that I got all my questions answered correctly regarding this particular upgrade on a Smartphone.Meanwhile she transferred me to A Telesales associate. His name was OMAR.
    I'm asking him questions pertaining to my current bill/plan and what the price would be for my new plan. He was very rush rush and some what rude. He would cut me off at times. I told him I was interested in the Samsung stratosphere that was listed online as free! He said that I would have to purchase another line to get that phone for free. Which I found out was a lie. He also stated that this particular phone was $99.00 online and I'm looking right at the price online and it said it was free after all the discounts.
    He said that I could get some type of discount and the phone would be $69.00. He ask me was I going to get the phone or not?

    I informed him to wait a second b/c I had more questions regarding the pricing of my plan with this upgrade. I was trying to make certain how much difference my actual bill would be. He then immediately said let me transfer you back to customer service so they can answer your Questions. REally? Customer service transferred me over to him so he could Answer my specific questions. He is in TeleSales departemtn. Only Thing that Omar wanted was a SALE!! Sorry not from me you want... Plus He LIED!!!! What a joke. I get you NEED a sale but I mean really? Sorry Omar You missed out on your Sale for Tonight with your POOR Customer service Skills and Your Lies....

    I called customer service back and spoke with Randi(lady). She was very nice and she answered all the questions that Telesales suppose to have answered. She also stepped in as a supervisor because I wanted to speak with her Supervisor or a Customer service Supervisor to express my expereince with Telesales but of course they were at lunch or going to lunch... Whatever.. But probably right next to her making her do their Work.

    Kudos to Randi for Professionalism ane going above and beyond!

    I definitely will be following up on this matter!

    Mr.NC 2/29/12 5:54PM
  • This company is constantly trying to screw their existing customers. I can only assume that means they don't want their existing customers. CS is virtually useless. The service itself keeps getting worse. Verizon's time has come and gone.

    NoMoV 2/29/12 1:15PM
  • I was a victim of identity theft and someone opened 5 accounts with my information with Verizon Wireless. despite providing a police report -- Verizon is claiming that I am part of the fraud and is trying to hold me financially liable. At this time I have contacted the FCC, the Better Business Bureau and the State Atty General of Ohio. Consumers beware... do not do business with Verizon. The company is completely unethical and deserves to go under.

    Anonymous 2/28/12 6:44PM
  • I purchased an LG Octane phone a couple months ago online from Verizon. I have had problems with it. I have e-mailed and called Verizon Customer Service Dept--I couldn't tell you how many times. FINALLY-someone called me and I explained AGAIN the situation. He finally said he would send me a replacement LG Octane phone. I received it and sent the 1st one back. It's NO BETTER than the 1st one. If I had wanted to get a different phone from Verizon--I WOULD have had to pay FULL PRICE for one. OH YES--besides the EARLY TERMINATION FEE--$350.00. FOR WHAT?? If the phone is faulty--there is NO REASON that anyone HAS TO PAY the E.T.F.!! I know that I am SICK & TIRED of dealing with the Verizon Customer Service Dept. I wrote a letter to--I thought--was the main headquarters of Verizon. Not sure if it is--BUT--I never received a reply from them!! YEP THAT'S THE WAY TO RUN A COMPANY!! IGNORE THE CUSTOMERS!!

    elanwhip 2/28/12 8:02AM
  • thank you for the phone # - i'm considering moving my wireless service to verizon because i want an iphone. tmobil has great service but no iphone support. i could not find a telephone number on verizon's web site . . . after reading the comments below, i think it might be a sign

    Anonymous 2/27/12 12:53PM
  • Absolutely,by far, the worst customer service ever. All phones #'s and options are dead ends. This company purposefully evades dealing with customers other than new sales. I will never ever sign up for Verizon again. I recommend same for anyone considering them.

    Horse 2/27/12 6:54AM
  • We switched to Verizon at the end of December, 2011 because my husband received a discount through his job, 22%. We ordered two Samsung Stratospheres and received them a few days later. My phone wouldn't hold a charge and a week or so later, my hubby called to talk about the issue. A new battery was sent, my "old" (two week old) battery was sent back. The battery then worked, but the phone consistently made beeping noises for no reason. Hubby called Verizon back, they said to take pictures of the phone and that they would send a replacement phone. We took pictures and sent the "old" (three weeks, tops) at this time. Three weeks later we get our bill and we are charged $299.00 for a physically damaged phone! The photos of "proof?" What a joke. They sent five photos...of the box and one of a phone that is clearly, no joke, not a Samsung Stratosphere. My hubby tackled this first, only to be met with snobbery and ridicule. I called Wednesday morning and spent 1 1/2 on the phone, to be told that I would receive a $299 credit on my bill! The credit would appear by that afternoon. I checked that afternoon...no credit. I called and was told the credit would appear Thursday by noon. Thursday noon...no credit. I called and they said by 4. I check at 4, no credit. I email because I was tired of always being on hold, no response. I checked this morning, Saturday, and we were issued a $0.32 credit. I thought it was a mistake, obviously, so I call. This time I am told that once the determination is made in the warehouse that a phone is "damaged," the fee is unreversible. I resend the mutant on the phone my photos to compare with the blatantly damaged phone (not mine and not a stratosphere) only to be told a supervisor has been trying to contact me for the past few days (liar, liar, liar). Now I am paying $299 for a phone I didn't damaged and am stuck with a refurbished phone when I paid $120 for two brand new phones. This is the worst treatment I have ever had from any company. They send pictures of the box and one photo of a phone that is clearly not the same brand I sent back and when you compare it to my photos, you can see how different the phones are.Verizon is a company out to suck people dry and they will never, never, never have my service again.

    IHATEVZW 2/25/12 10:56AM
  • Went to Verizon Store to buy a Iphone the rep was so RUDE said sorry your buying the Iphone kept repeating himself all through the sale. Told him I have been a Verizon Customer for yeas we have 4 lines they make their money then he bashed me some more for buying the IPHONE. Thinking now about cancelling all phones with Verizon when the contract is up. I shouldnt have to be degraded by a rep in front of other customers on top of it for buying a phone of my choice. Solon Ohio Store is RUDE INCONSIDERATE and doesnt think about the other phones we have on file and lines with them. I was very shocked at the rude comments and went to bainbridge to order my phone which will be in Tuesday and now dont even know If I want to keep my line with Verizon that store hates the Iphone as well which is fine but enough is enough.

    roseyfoxx 2/25/12 9:52AM
  • I tried Verizon prepaid for one week - while still maintaining my account with another major provider, just in case. My experience was that not only was Verizon's coverage in my area nowhere near the competition, but their customer service was non-existent. Getting a live person on the phone when you have an issue with prepaid service is virtually impossible - I had to call their sales line (where you *always* get a live human being) and ask to be transferred to tech support every time. When I mentioned I was a prepaid customer, they began addressing me in a very diff. fashion...like I was unworthy of their time. I started off calling them about an issue I hoped to resolve, and *2 hours later*, after being bounced around to like 5 diff. people and being on hold for more than half the time - I became so frustrated that I told the person "just cancel the account"...which they were obviously reluctant to do. Very odd style of customer service Verizon has - I'd suggest avoiding them at any cost.

    frasier 2/25/12 2:34AM
  • VERIZON WIRELESS IS MY CHOICE ONLY BACAUSE THE COMPETITION IS SO TERRIBLY BAD. VERIZON IS JUST ONE SMALL STEP ABOVE ITS FELLOW INEPT AND CORRUPT COMPETITION.IT SHOULD BE NOTED THAT WHEN HOURS FOR CONTACTING CUSTOMER SERVICE FOR A COMPANY ARE POSTED, THEY SHOULD INDICATE THE TIME ZONE ! NEITHER THIS SITE OR VERIZON LISTS TIME ZONE SO I GUESS WE HAVE TO BE MIND READERS. VERIZON IS CURRENTLY LISTING THEIR HOURS AS 6AM TO 11PM--IT IS UP TO YOU TO GUESS WHAT TIME ZONE THEY ARE TALKING ABOUT.

    FATHERTIME 2/24/12 6:11AM
  • VERIZON HAS THE WORST CUSTOMER SERVICE AROUND-NO ONE IS TRAINED CORRECTLY AS YOU GET DIFFERENT STORIES CONSTANTLY AND THEIR TECHNICAL SUPPORT MUST BE PEOPLE IN-TRAINING AS IT TAKES HOURS FOR THEM TO ANSWER A SIMPLE QUESTION. I FINALLY SWITCHED AND I'M STILL DEALING WITH THEIR STUPIDITY!!!!!!!!! MONTH AFTER MONTH THEY STILL HAVE ME HOOKED UP TO INTERNET EVEN THOUGH I CANCELLED MY PACKAGE OF PHONE N/COMPUTER; BUT THEY WERE TOO DUMB TO DISCONNECT BOTH. THEN TO TOP IT OFF I CALLED BEFORE SWITCHING TO SEE IF IT WOULD BE A PROBLEM & TOLD "NO"; SO I DID. NOW AFTER THEY SCREWED UP ON BILLING ME FOR SOMETHING I DON'T HAVE THEY ARE TELLING ME THAT I OWE A EARLY TERMINATION FEE. WE HAD SERVICE WITH THEM FOR OVER 5 YEARS-WHAT EARLY TERMINATION AND WHY DIDN'T THE 3 PEOPLE I TALK TO SOONER MENTION THAT (THEY ALL APOLOGIZE AND SAID WE WILL TAKE CARE OF IT AND FIX THE BILLING TO ZERO)-NOW 3 MTHS LATER ANOTHER STORY. W T F!

    MADPERSON 2/23/12 4:37PM
  • I have been a long term customer if Verizon (well over 10 years closer to 15) I bought a phone on Feb 14th fron BJ's in WaterburY CT and was told if there is any problem within 14 days I can bring the phone back. The phone would no take a charge by Fed 20th. When I went back to BJ's I was told by Stacey there is a 35 restocking fee. I will admit I was very angry with the situation. I said lets call customer service and see about that. (Note I have 5 phones on this account so you can guess what the monthly bill I pay is.) Stacey not only didn't help with the situtiion but made me so angry that I left the store and let my son deal with it. If this is how Verizon trains their representatives I have a huge problem with them. When a customer comes to me angry I can defuse the situation with in minutes by just letting them know someone care. Four of my 5 phones are up for renewal. VERIZON ARE YOU GOING TO DO ANYTHING TO KEEP MY ACCOUNT OR AM I JUST TO SMALL FOR A COMPANY TO CARE ABOUT???

    Donna CT 2/23/12 7:02AM
  • Alert: Verizon Wireless. I've been a customer for a very long time, that being said yesterday 2/21/2011 I went to the Verizon Store in Butler, NJ to purchase a phone for my son (first phone). I went knowing that I wanted a phone that offered Family Locator, and usuage control. Spoke with Noah who was more interested in up selling me then answering my questions. After spending and hour and 47 minutes with the rep Noah I decided to purchase a phone that according to Noah would give me the options of both Family locator and usuage control. Wrapped the phone and gave it to my son for his birthday today. Went to work and logged on to set up usage control ( which was easy) then went to Family Locator and guess what, the phone doesn't support Family Locator. Filed a compliant against the sales rep with corp, this is the best part to exchange the phone they wanted $80.00 more and $35.00 restocking fee....well you should have heard that conversation. After yelling, screaming, kicking got the $35.00 waived, but they wouldn't do anything with the $80.00 dollars. My thought is the sales rep knew all this and it was a "bait and switch" type of fraud. The sales rep was either not informed or knew all this and I was locked in, because of this when current contract is up Verizon will loss my business.

    Anonymous 2/22/12 5:40PM
  • Their customer service, generally, is awful. I have been having problems with a certain Droid model, both went bad. I just want to BUY an upgrade to a different model than this Droid,preferably an iPhone.
    After about 15 mins. with one supervisor refusing to upgrade me, he says, "It's not that we won't allow you to upgrade the phone," and I say, "So can I have an upgrade?" and he responds, "No." My response, "Do you ever listen to yourself as you speak?"

    Bill 2/22/12 2:18PM
  • On Wednesday, February 22, 2012 I called Verizon on behalf of my senior citizen dad who signed up for a promotion that Verizon offered and was concerned about his monthly bill which was MUCH higher than the the promo. I fell that the promotion by Verizon is deceptive and unfair. They also promised a $300 pre-paid Visa card but NEVER explained that if the customer changed their bundle, the customer forfeited the card. What Verizon said is that you had to pay your bill on time for 90 days before the card will be mailed to the customer. I truly wished that my parents had stayed with their competitor. By the way, I was on the phone with a representative for 42 minutes and 33 seconds and, at the end of the call, was even more dissatified with Verizon. SHAME ON VERIZON!!

    Anonymous 2/22/12 6:31AM
  • I had been with a different Cellular company for over 10 years. Family plan with 5 phones. Switched to Verizon in August 2010. Can't wait to switch back to US Cellular. Had 3 of 5 phones die in first year with Verizon. Should have been covered under warranty. Verizon claims we broke all phones. We did not. Never broke one phone with other company. Verizion determines if Verizon is going to honor the warranty by inspecting the phone. Some Verizon stores are factory, some are not. I would like to know - what percentage of Verizon customers successfully get their phones replaced and what percentage of Verizon employees successfully get their phones replaced.

    Cheapphones 2/22/12 5:48AM
  • I have been a verizon customer for over 10 years.

    I have had 4 droids all die. My upgrade date is next week. I wanted to upgrade to an apple product.

    They said NO WAY, apple has a no exceptions policy. EVEN if my phone is broken (it won't make calls) they would rather send me a new phone for a week and then have me throw that one in the trash. In a week I can upgrade to the iphone. The rep said it was crazy but could do nothing about it.

    This is the worst customer service ever!

    mathdoc 2/17/12 8:36PM
  • I've been a customer for 30plus yrs. and had always been satisfied. Not any more, after dropping my land line and purchasing a Axesstel TX2406 fixed wireless voice teminal,which was expensive enough, then they charged thirty-five dallar activation fee. When I recieved my bill instead of my three phones being charged, I had a fourty-one dallar fee for the transfer line that I never really used. Iam checking to find a new provider.

    annoyed in New York 2/17/12 12:11PM
  • I have been a Verison customer for over 5yrs. I went with Straight Talk and I talked with customer service about 8 times before I switched. I have paid them Thousands of dollars and tried to get a better price at no success. They explained it to me that when I switched my phone over that would stop my billing except for the early cancellation fees. I canceled on 1-8-12,Verison billed me to the end of my billing cycle,2-2-12. I thought from what they said it would be pro-rated,it wasn't! I have talked with them 3 times and was hung-up on 1 time. I never got agressive or cursed them. BE WARE of the Hidden FEES. GARRY

    GARRY 2/15/12 7:03PM
  • My husband and I bought a tablet from Verizon and we are extemely disappointed with the service. I've had Verizon as my wireless provider for about 10 years and I have always been happy with them... until now. I plan on posting this disappointment anywhere I can. I am entirely frustrated with being stuck in a plan for 2 years that I won't even use because it's too slow.

    agorzelic 2/15/12 6:51PM
  • I sent 2 iPhones to the Trade-In program. I sent them in the same envelope because despite four requests, they would not send me another envelope. I got credit for one phone and was told they did not get the other one. Obviously, if they got one phone they got both phones. So some Verizon employee is walking around with my friggin' iPhone on their pocket while Verizon ripped me off of the $55 credit. When I tried to deduct it from my bill, they threatened to cut off my service. Customer service was rude and unhelpful. I love the Verizon phone coverage so much better than AT&T but I am really angry they ripped off my iPhone!!

    Anonymous 2/14/12 2:03PM
  • Yesteday I visited the verizon wireless in the Wilton mall, Saratoga Springs NY location. I was browsing and looking at phones when I looked down and found a 20 dollar bill on the floor. I went over to the service desk to return the bill and the service Rep asked me if I signed in at the desk. I said "what"? I just want to return something I found. He said you have to sign in because you have 4 people ahead of you. I said okay, put the 20 dollar bill in my pocket and walked out of the store. Too funny! Where does Verizon get these people from?

    Todd 2/13/12 9:12AM
  • Verizons customer servie is Horrible! Going into the store with a problem is useless. The idiots there do not know how to do anything and end up wasteing your time then telling you to call the service number anyway. Then when you do call the number they tell you some stupid answer just to get you off the phone. If it wasnt for the cancellation fee of 300 dollars i would not have verizon.

    diesasper34 2/13/12 8:42AM
  • The SD card slot is broken in my current phone, and I'm 30 days away from my upgrade window. Verizon WILL NOT allow my to go ahead and upgrade - meaning I would have to pay several hundred dollars more and would lose the unlimited data of my current plan.
    I do pay for insurance (and I paid FULL list price for my current phone), which means that I can get a reconditioned phone for $50 in the meantime.

    So either I pay mucho for a crappy plan (unacceptable), or live with a partially functional phone for 30 days (rage inducing), or pay $50 and go through the week long process to swap out and resetup my phone, just so I can have the normal usage I've already paid for, for just 20 days (also rage inducing). Or I can use the insurance phone until my plan runs out and swap to another provided (under consideration).

    This was Verizon's opportunity to lock me into another 2 year contract, and have me buy a new phone on top of that - and they blew it - changing a very satisfied customer into someone who will have only unpleasant things to say about Verizon from now on.

    Specifically, I will NEVER do business at the Verizon Store in San Francisco, Market & 4th St. They made me prove that my old phone was broken (my account already reflected that I had gone through this process with phone support). And they tried to claim my SD slot wasn't broken "because it still takes pictures" (pics are stored in the system memory when the SD is not available). And then AFTER all that, they decided to not allow the upgrade as being policy out of their hands (then why take up 20 minutes of my time if the answer to the very first question I asked was already NO?).

    VoxVulgus 2/12/12 7:40PM
  • Verizon customer service is the worst service i have ever had in my life a phone company. They refuse to do anything for customers who are loyal without you having to jump through hoops or pay a ridiculous amount of money. i have had Verizon for a year and a half and i like the overall capabilities that the carrier offers

    Anonymous 2/12/12 2:58PM
  • I was never informed that on my family plan i should split the $100n a month family plan fee between myself and the others every month. in other word i should have not been paying 2 3rds of each bill but should have charged that amount to the other people (family / friends) on my bill. i called multiple times wondering why my bill was way more then theirs every month even with the same phone. i tried to get them to put the others on their own line to no avail. just now talked with a verizon rep who finally (8 years later) explained to me that i should have been splitting the monthly family plan charge between all 3 of us or whomever was on the plan at the time. I asked why that wasn't automatically split up on each bill and why after 8 plus years and many phone calls and shutting off others phones for non payment that i was now informed of the fact that i should have been charging them their fair portion the whole time. it comes out to $33.333333333 per person or $66.666666666 for both people per month that they should have been paying instead of me for a grand total of $7,200 over 8 years. total lacjk of communication, customer service and having the right contract / plan negotiations in place from the get go. super bummed on verizon, actually infuriated and pissed off beyond belief. not even a scam, just poor management and policy!!!

    mprocks 2/11/12 7:06PM
  • I Am very unpleased with my bill and looks to me i been gettin overcharged a minimum of 130 dollars a month.Im on a family plan with 4 lines but 3 are no longer active,have unlimited txt,and data.2000 mins talk time(which i used 66!) and my bill was 256 dollars!! When i renewed the contract last summer and upgraded to a droid phone the rep. at verizon store said my phone and insurance would run me about 110 dollars a month.well now that the other 3 they were on the plan and not makin their payments on time and suffered paying for their phones and what i thought was some crazy late fees.I got the bill caugh up on dec 24th to a zero balance(verizon bill period ends the 15th for me) so I had december paid for too.called in on the fourth of january to double check my balance was zero by pmt option on my phoen for the bill and it said i owed nothing in the text(which my bill is due the 10th) Ok so now feb. i check my bill and its $256. called in and the lady obviously wasn't any help couldn't explain why its even remotely high or even why its so much for a phone that already have unlimited text and data plan,but she did get my plan dropped down to 700 mins since i rarely talk and drop the insurance.so now my bill gonna be 180 a month is outrageous and i got best friend that pays 110 for his droid phone,my brother and sister in law pay 140with their plans and one has unlimited data and txt and other doesn't have a data plan. Now why is mine so high!!!! I've been with verizon since 2005 and this is what i get,outrageous bill for no reason,and my phone with me 24/7 and from 8-5 monday thru saturday im at work...so how could this be even remotely correct.i see 150 max considerin i be payin 30 bucks for the other lines on the account that been inactive and shut off since october.

    Very Unhappy Customer! 2/11/12 3:06PM
  • Looks like the family plan for 9.99 is no longer part of my contract. You are now charging me 16.95 a month for each additional phone line I have on my account. How can this be legal since I have a contract with you? You wanted to charge me an early termination fee charge if I canceled my contract early. This is not legal nor fair! Shame on you Verizon for doing this to your clients. After all its them who has made you the empire you are now!!

    Dianapaw 2/11/12 11:18AM
  • After receiving a $306 overcharge on my acct., I contacted customer service Tues. morning. A gal, named Wendy helped me first and she was friendly and helpful in putting me in touch with a supervisor that could help me. Although we played phone tag the rest of the day, I finally got ahold of Hector Mendoza the following day. Initially he listened to my complaint but when we could not work out a solution to the problem of my plan being changed without my approval, he became rude. His solution was that Verizon would offer me a 35% deduction from the $306 overcharge. When I told him this was unacceptable due to the change not being authorized by me, I asked to talk to someone else that could authorize a full refund. He said I could but his "offer of 35% would be off the table" if I chose to go over his head. I felt like this was a threat to my right to find a solution and I told him so. He then told me a supervisor named Romeo would contact me within 24 hours and would not give me his direct number as requested. After no reponse in that 24 hour period, I called the *611 number again to try to contact this Romeo. I was told there are various call centers so I would basically have to start over again after dealing with this for 2 days. By this time, I was really frustrated! I spoke to a woman named Dinora. She listened to my problem and found a solution and was apologetic for the way my issue had been handled. Although I'm very thankful for Dinora's courtesy and helpfulness, I have a sour feeling about my experience with Verizon to work out my issue. My cell number is (605)381-7798 if you wish to contact me.

    Kim Sprague 2/10/12 9:09AM
  • I was quoted online for Verizon FIOS at 74.99 per month for 24 months after ONe Bill and other discounts. At the time One Bill would not work.

    I was then told via online chat to just purchase Fios and then work it out on Monday. This I did. I was charged the full $89.99 + tax, no one bill discount no nothing. Then I call to get it resolved. I was told by someone that they would give me a $15 credit, just in case the One Bill does not go through.

    Well come my first statement, I had NO one bill, full $89.99, and NO $15 credit like I was told by the representative.

    When I called back in, they told me they had NO record of a $15 customer retention credit and that my One Bill discount would only be for 12 months instead of 24.

    I have been told "tough luck" by two representatives now. I am beyond mad.

    xvanusx 2/9/12 5:41PM
  • Hello Mr. Mead,

    I have been trying to email Dan Mead but I keep getting an error.

    I will continue to email Mr. Mead. My problem is defective parts and the local store here in Sierra Vista AZ 400 N Highway 90, will not replace the item. The item is a Hard cover for iPhone 4 the back is coming off the lady says I didn’t buy it from them, I do have a receipt from their store. I’m only asking for a replacement or a better one that wound come apart. I have reported this store before and nothing has been done.

    This lady was rude and said I will not replace this item. I been with Verizon for over 6 years but if I don’t get a replacement for my iPhone by the 14th of Feb 2012, I will cancel my contract for defective equipment.





    Mr. Mead I just found your email address.





    Thanks







    V/R







    Forrest A Haygood

    Big Al 2/9/12 4:10PM
  • Verizon customer service is an absolute joke! It truly is customer diservice. First off, they do everything they can to avoid having you call them. It is the only number they don't program into your phone, they program in the number to see your available minutes, pay your bill, get the current balance due, blah blah blah... but no customer service number. Their website tries to get you to use step-by-step instructional technical support online instead of calling. Their number is on your bill so then you call it and it's of course an automated service that won't give you the option to speak to a real live person until you've already listened to the step-by-step automated instructions two times through. Once you get to speak to a real person they will do nothing to save you money and everything they can to charge you more without telling you they are going to do so. They will feed you misinformation in order to get you to pay more. I have called in regards to purchasing a new phone and I have asked whether or not that phone was a smartphone (thus requiring a data plan) and I have been told "no, you do not need a data plan because that phone is not a smartphone." I then went ahead and ordered the phone and called to activate it, I was then told I got the wrong version of the phone and I would, in fact, need a data plan. I was told the two phones were identical and that the only way to know if the phone required data or not was to call with the serial number. Why didn't they tell me this when I called the first time? Because they want you to give them more money and they will lie to you to get it. I know I sound crazy, but the EXACT same thing has happened to me twice now. I call to make sure I am purchasing the correct item, they give me the go ahead and then when I call to activate my new device, they give me the run around. Their customer service people are rude and inefficient and they put you on hold constantly only to return and tell you, yet again, that there is simply NOTHING they can do for you. My last call with them clocked in at 45 minutes and accomplished zero. I have been with Cingular (now AT&T), Sprint and T-Mobile and I would go back to any of them over Verizon. Verizon charges you the most even though they advertise the cheapest prices and they give the absolute WORST customer service in the world. Not just amongst their cellular rivals, but out of every business I've ever dealt with in my 26 years of life. My contract is up in April and that day will literally be the happiest day of my life!

    NancySchrader85 2/7/12 8:45PM
  • the rebate program is a lie i have called to get my rebate, but have to put in this number and then go to other listings. six months of waiting for my card to mail back phone which means they need my rebate as they have kept my last two with up grade. i think they should call me at 330 727-0808 because they are a lie in doing this part of their business and id like to say what i should but they would have my a**.

    Anonymous 2/7/12 5:51PM
  • I have been a Verizon customer for 12 years. I live in the city and a tower is less then a mile from my home, my service has gotten so bad I cannot hold a call in my home. Verizon's solution is for me to by a network extender, I say no, I shouldn't have buy anything to get a service that I am already paying for. They suck. I have asked to be released from my contract if they cannot fix their tower so I have service. I am now awaiting to hear from someone above their customer service rep.

    Anonymous 2/7/12 3:59PM
  • After spending 2 1/2 hours with all kind of customer service and Super visors I still am NOT able to pay my $68.13 bill for January 2012.Non of your systems allow the Canadian zip codes,but you offered me a Canadian American service.Now I have less the 24 hours to pay,but after even calling customer services and also my Bank of America credit card,nothing worked. Some one up in the higher circles should be notified to get rid of this glitch.Otherwise I need to get released from my contract and find a new one here in Canada.PLease help me!
    Cell ph. # 808-389-1304 U. Kersting Vancouver B.C. Canada

    Anonymous 2/6/12 6:03PM
  • Phone Model: Motorola Droid A855 (Original Droid)

    The phone started acting funny. The touch screen would act as if someone was pressing apps on the touchscreen, it would move screens and even restart on its own at times. Nothing I could would fix the problem. It did this everyday. It was as if it was possessed by a demon. I took it to my local Verizon store and I was going to claim it on my insurance for a $99 deductible. My Verizon store manager told me I could claim it under my extended Manufactures Warranty FOR FREE that I had already been paying for that I had totally forgot about.

    She called Verizon Head Quarters and verified. They Agreed but only after they tried to push an upgrade on me through her that was 2 months away that I didnt not want to take til my actually 2 years was up so I would get my full upgrade at my contract end. I was going to get a replacement since I HAD BEEN PAYING FOR IT.

    Well, they send me a REFURBISHED PHONE that was supposed to new. I was fine with that actually. The new started showing early signs of the other Droid but not as bad(It always starts out very little before it gets to the point you cannot use your phone, it will also start calling people and texting randomness to people without you doing so I forgot to add).

    I mail in my old phone as told in the box that came with new phone. All is good. 2 months later I have an extra $299 for an equipment charge for a REFURBISHED PHONE(New phone did not come with battery, battery door, charger, or manufacturers box).

    I was told phone was damaged and they could do nothing about it since it had already been processed through their warehouse, I called verizon instantly when I saw my bill. I even offered to return my new phone and replace it with the my old phone. They said no. I also offered to return new phone without getting my old phone back so I would not be charged the $299 equipment Charge; They said No. I am calling them today they sent me a letter with a settlement charge cheaper than original bill, but its still not what I owe its over $100 cheaper than they are trying to offer that I actually owe.

    I will be looking into a lawsuit if they do not comply with the amount I have to offer, And the Manager said she would back me up. i also have 3 friends with the same phone that had the same problems.

    Macen 2/3/12 2:14PM
  • pissed off and will never reccomend this company to anyone. Had a mifi for internet and paid my last bill then cancelled service, verizon did not disconnect at my request and to their notes did not take my request (they say) kept billing me and will not fix this problem. I have spoke to them 5 differrent occasions and went to supervisor and manager with same response. Told them i would pay my last bill and disconnect service as i initially requested but they will not accept this as enough, they want to bill me for months after my request for disconnect and i have phone reccords showing i called them on the day in question. They will play hell getting a dime from me now. DO NOT DO BUSINESS WITH THEM. Even tho they record their conversations, the excuse given to me when asked to listen to recordings of date i cancelled they state for training purposes only.

    Anonymous 2/2/12 6:05PM
  • Thank You so VERY much for providing guidance for reaching a live person without putting me through all the frustration of me having to figure it out!!!

    Very considerate!!!!

    Anonymous 2/2/12 7:24AM
  • The verizon customer service is pathetic and horrible....The CSR spoke to me so rudely for a simple billing question that I haven't experienced this type of customer service anywhere.

    Anonymous 2/1/12 2:48PM
  • Verizons service representatives are rude, don't listen to you and are unwilling to help you with your problems. We had a contract for 6 months now and we had to go into the store at least once a months because of issues with our billing, phone and it's replacement. When we finally had enough and talked to the manager of the virginia dulles store to cancel the contract not just we got called a lyer but also she claimed it wasn't her problem. Not just they don't deliver the service they make you sign up for but also they are not able nor willing to make things better. NEVER AGAIN!!!!

    netsche 1/31/12 5:13PM
  • I recently had a horrible experience with the Verizon Store in Champaign IL. The corporate stores I've learned are not really corporate as they won't do what corporate says they are to do. LONG story, but the short of it is I'll never deal with a Verizon store again. The 800 customer service was much better and after a few very persistent phone calls/email everything was resolved.

    Anonymous 1/31/12 7:42AM
  • my phone was stolen...the culprit answered the stolen phone. I immediately phoned verizon in route to work (which I got a bunch of recordings...press this if this...high call volume...etc.) Finally a person answered and to my suprise or NOT...she said we had a bad connection and then suddenly the phone went dead. I was calling from one of the same areas I call from and receive from often. (In the meantime, my phone is being used by the culprit. So I call again...same messages.....then finally a human. I was able to explain the situation after a multitude of questions from the customer service rep. Then at the end of our conversation, she had the nerve to say, I could have went on line to take care of this for convenience. I kindly but firmly told her it would have been difficult and dangerous to go on line while driving to report such.

    AND HAS ANY ONE NOTICED THE CONTINUED INCREASE IN THEIR MONTHLY PAYMENT...as they say tax purposes.

    Anonymous 1/30/12 8:14AM
  • This phone company is really bull..t. I got family plan for 3 lines with unlimited text message and 700 minutes usage. We didn't go over the usage and yet I just got a bill for $518.96??? Last time we just got three upgrade. After we bought the Android Razor, we deactivated the new phone and reused the old phones because we used the new phones as gift for our relative. We didn't even activate the date yet we got charged for $90. Verizon have good signals but they becomes worse recently. Tomorrow I'm gonna talk to their agent. If they cannot fix all these problems I'm eager to take the fine fee and cancel the lines. Three monthly payments for their service will add up as the cancel fee anyway. This really disappoint me. I'm gonna change phone carrier even we've been their customers for 7 years. I talk to them so many times but seems like they don't care about customers satisfactions anymore. This is really suck!

    Anonymous 1/29/12 11:59PM
  • My boyfriend just got me an iPhone because Verizon's agent promised a discount that was never merited. We can't get out of the contract because there is a penalty for it; and Verizon claims they can't find the agent who promise the discounts and they will do nothing about it.
    NEVER SIGN or EXTEND A CONTRACT WITH VERIZON!!! They will lie to get you to extend your contract and rob you!

    Ana 1/28/12 12:42PM
  • Verizon has the worst customer service I have ever seen. Its people don't listen, frequently don't know what they are doing and constantly repeat corporate buzz words they've been taught. It's horrible.

    unhappy customers 1/27/12 1:41PM
  • I purchased a new LG phone from Verizon Wireless about 3 months ago for about $ 250.00. Today it started to malfunction, and after a trip to the Verizon Wireless Store they finally agreed that it is defective & agreed to replace the phone. It takes 3 to 5 days to get a replacement unless I pay for express shipping, and I am getting a reconditioned phone to replace the defective one. In addition to the cost of the phone I extended my contract for 2 additional years. I am going to file a complaint with the FCC & the State Attorney General, but I likely will just have to accept this bad treatment. I will never buy another phone from Verizon Wireless & when my current contract expires I will change companies. Verizon Wireless is a horrible company to do business with, they care nothing for their customers, and for their customer satisfaction. If they spend half of their advertising money on making their current customers happy I think they would be more successful. I will never come back to Verizon Wireless when I leave them.

    jay Kentucky 1/26/12 9:45PM
  • The last phone we purchased by Verizon had a rebate. The associates swore up and down that it was legitimate and that we would get it. Well, Verizon tried to fight the rebate! We won, of course, because we had all the packaging and receipts copied.

    We just purchased another phone this December, 2011 AND THE SAME THING HAPPENED! We told the associates before we purchased the phone about all the trouble we had with the last rebate and they said several times that that NEVER HAPPENS with them. Well, it did, AGAIN! Another postcard from Verizon fighting the rebate.

    We are at our wits end with this company. Every time we buy something from them we have to twist arms to make them keep their promises!

    Kmellian 1/24/12 6:04PM
  • Verizon's customer service is rock bottom and their cs and sales reps are arrogant and rude. You constantly hear from them "We're the best and nobody has coverage like us." Except that their coverage maps are a lie as I have found out. They show areas with a strong signal and yet I've gone into those same areas and they have no service at all. They show a perfect signal for my house, but I barely have one bar and data shows 1x and is useless. I live in a well populated area and every other carrier has full coverage there.

    Recently, I returned my six month old phone, which had a hardware problem and was told that it was a design feature. I showed the rep a number of complaints from various forums of others having the same issue and was told that "you can't believe what people write in forums." This company doesn't care how it treats its customers because it knows with no competition in the industry you aren't going to be treated any better anywhere else. They should change their name to Verizon Worthless.

    MI6Agent 1/24/12 1:44PM
  • When you have no competition in an industry, service suffers and Verizon is the perfect example. Their customer service is rock bottom and their cs and sales reps are arrogant. "We're the best and nobody has coverage like us." Except that their coverage maps are a lie as I have found out. Recently, I returned my six month old phone, which had a hardware problem and was told that it was a design feature. I showed the rep a number of complaints from various forums of others having the same issue and was told that "you can't believe what people write in forums." This company doesn't care how it treats its customers because it knows with no competition in the industry you aren't going to be treated any better anywhere else.

    MI6agent 1/24/12 1:38PM
  • Hey Verizon. I bought an Iphone4 from you on 09/22/2011. You told me I would get a $100 store rebate in return for my purchase and two year contract. You broke the deal. I've never received this rebate....it's now 01/23/2012, 4 months late and still no rebate. This includes multiple phone calls and emails to no avail. I even sent Verizon my old phone, which you kept and approved for the rebate!! That' not all....The company must have a history documented for me because now when I call all I get is some rude associate with absolutely terrible customer service skills. The last one hung up on me and told me to switch cell phone plans. I work as a phone associate for a company, so I do not direct my anger towards the associates and they still hang up on me. DO NOT USE THIS COMPANY!!!!!!

    soontobeexcustomer 1/23/12 8:46PM
  • You do not want to buy a Verizon phone at a Verizon store since they work on commission; I had the experience at my local Verizon store; the woman had told me a couple of months before my old Verizon cell was fine; I got a flier in the mail, so went to my local Verizon store. She then said that I needed a new phone. I bought one which was awful, tried to return it, but she had put the wrong date of purchase on the receipt as if I had bought it months before instead of a few days earlier. I had to hound them to get my money back. The best place I have found to buy a phone is Best Buy.

    Nothappywithlocalverizonstores 1/22/12 8:43AM
  • Your service is unbelievebly terrible. My phone calls will not go through at all. What if I was dying and I couldn't get a hold of it? You guys are a bunch of simple minded people since you cannot keep a runnning network. Fix it.

    christina 1/21/12 8:16PM
  • Just like many other previous Verizon customers, I have been through it twice with them The first time I got a family share plan with my mother. At the time that was her first cell phone and didn't use it because she wasn't use to it. I keep track of my minutes and hers for 6 months. It stayed consistant for 6 months. At 7 months, I received a bill for over $400 for that one month. I checked the minutes and text messages and we hadn't gone over. I called customer service and they told me we went over our minutes by 1000 minutes or more. I asked if I could get a detailed report and they told me no and that I was responsible for the charges. I had the phones disconnected and got new service. The second time was with Alltel right during the merge. Me and my fiance got a family plan with unlimited mins and 700 text msgs. Well after 10 days of having the phones we received a bill for $645. WHOA!!! I called customer service and they took care of the charges saying it was a computer glich. Well, 2 months later I get another outragous bill for more than $400. I called and they told me I went over my text msgs by >700 msgs. I asked for a detailed bill and they gave me the same lame excuse. I told them that this had just happened 2 months prior and they had a nerve to tell me that their computer do not make mistakes and that I have to pay the charges. I had them to disconnect the phones but they continued to bill me for usage for 3 months following. Verizon is one of the worst companies out there. I will never again use Verzon services.

    AngryAsHell 1/20/12 1:36PM
  • Verizon service is going down the hill. I had to pull teeth to just get a refurbished phone since my current phone only 3months old is broken. Then they tell me that I have to pay $6.99 for 2 day shipping? What the #$#!. Do you pay me for crappy phone I couldn't use? Lost time and business?

    These people are bunch of crooks! I am looking to switch right now.

    Angry Verizon Customer 1/20/12 12:18PM
  • Every time I want to do something simple it turns it to multiple phone calls with every rep telling you to do something different.
    It took 5 phone calls and a trip to the verizon store to add a line. We made the trip to the store because the rep told us we could do it there. Got there and they said they can't do that from the store (it also involved merging 2 accounts) which the second rep said she did. I would rather have teeth pulled. The only good thing and reason I stay is because there coverage area is the best for the tn mtns.

    kpet 1/20/12 8:23AM
  • Absolutely horrible in all ways. I spent an hour this morning trying to reach a real human being, and when I finally did she was snippy and basically said she couldn't help me. I've had good experience with their customer service for FIOS internet, but their customer service for landline service is horrendous.

    Anonymous 1/20/12 7:35AM
  • I STARTED AN ACCOUNT WITH VERIZON IN SEPTEMBER AND IT WAS THE STUPIDEST THING I HAVE EVER DONE , I WAS LIED TO ABOUT MY MINUTES ALONG WITH HOW MUCH MY DISCOUNT WOULD BE FOR BEING A DISH NETWORK EMPLOYEE, I RECEIVED MY FIRST BILL THINKING IT WOULD BE $160 AND IT WAS $680, AND I COULD GET WAS AN OFFER ON UPGRADING TO THE UNLIMITED WHICH WOULD HAVE MADE MY PLAN GO UP $60, I WAS PRICED ON A PLAN THAT WAS NOT WHAT I AGREED TO AND WAS LIED TO JUST FOR THE SALE, I HAVE CONTACTED THEM SEVERAL TIMES AND MY COMMENTS AND CONVERSATIONS HAVE MAGICALLY "DISAPPEARED", I HAVE A AUTHENTIC VOICE RECORDING I HAVE PRESENTED TO THEM THAT STATES DUE TO NO TO LIMITED COVERAGE I COULD GET OUT WITHOUT ANY FEES AND ALL I CAN GET IS LIES AND EXCUSES ABOUT EVERYTHING, I WILL NEVER CONSIDER GETTING INVOLVED WITH VERIZON EVER AGAIN AND ADVISE ANYBODY LOOKING INTO JOINING TO DO THE SAME, I HAVE ALREADY CONTACTED MY LAWYER AND WILL BE TAKING LEGAL ACTION'S, IM NOT GOING TO SAY WHAT THE BILL IS BUT IT WOULD BE CHEAPER TO PAY OFF MY CAR

    DBUNNER 1/19/12 1:33PM
  • I purchased a hotspot from the Verizon store and it was faulty. After being on the phone with Verizon for over six hours they replaced it with another faulty hotspot. After another 8 hours on the phone and three hours at the Verizon store they decided to replace it again. This time they sent a different hotspot device without a cover or charger. I was on the phone for two hours this time and finally cancelled my service. I had paid a $35 activation fee plus 45 days of service that I did not use due to the inferior products and they billed my a $175 early termination fee. BEWARE Verizon sells junk and you get stuck with the bill.

    Drew 1/19/12 11:10AM
  • I believe Verizon Wireless makes sure they rip out peoples hearts before they allow them to work there. And that as long as everything is perfect you can get good customer service but start having any problems and you might as well give it up. They are also a pack of deceptive jerks that make arrangements and then change them with out telling you they are doing it. I am so glad that there are so many heartless,uncompassionate, and soulless people out there so that Verizon has someone to answer there phones.

    Anonymous 1/18/12 1:45PM
  • Don't get excited when you "believe" you canceled your service. I canceled service in December, got a bill in January, called and was advised that they had not disconnected "both" lines and that the bill was for 1 of the lines and it would be charged off. Get a call this AM from collections advising that if I don't pay they will call me daily!!! Office is apparently staffed with incompetent, stupid people that can't even read what is on the screen in front of their faces. I will NEVER deal with them again.

    april 1/18/12 7:07AM
  • VERIZON SUCKS! I HAVE THIS SERVICE FOR OVER A YEAR AND IT HAS BEEN HORRIBLE, I CAN NOT RECEIVE PHONE CALLS. WHEN YOU CALL CUSTOMER SERVICE THEY TRY TO BLAME THE ISSUE IN YOU. THEY DO NOT PAY ATTENTION TO YOUR NEEDS AT ALL. THEY TELL YOU YES YES YOU ARE FINE AND YOUR PHONE IS WORKING NOW AND THEN THE NEXT WEEK YOU ARE HAVING THE SAME ISSUE. I AM GOING BACK TO SPRINT WHICH IS A WAY BETTER COMPANY. VERIZON WIRELESS RIP OFF!!!!!!!

    LOLA 1/17/12 9:56PM
  • Please wait for a site operator to respond.
    You are now chatting with 'Diana'
    Diana: Hello, Thank you for visiting our chat service! My name is Diana. How may I help you with your log in today?
    you: i need my password so i can print out my bill.
    you: i cant wait for it to get shipped to my house, i need it now
    Diana: I will be more than happy to assist you with logging into your account to get a print out. It will be a breeze getting you logged in because we can walk you through a password reset. May I have your name and number please?
    you: joshua phelps 409-770-3887 its a mifi
    Diana: Thanks Joshua. Can I get you to verify the last four digits of your social security number for me please?
    you: 1697
    Diana: Thanks for verifying for me Joshua.
    you: np
    Diana: I show that the password will need to be reset and what you can do is try to answer the secret question if you have one setup or request to have the password us mailed because your device does not support the vz access manager to get the password from it.
    you: how do i reset my password?
    Diana: I can walk you through the process to see if you have a secret question setup and if not then you will have to request to have the password us mailed.
    you: your saying i have to wait for you to mail my password to my address in texas and im in vergina working
    you: Virginia sorry
    Diana: If you do not have a secret question setup on the account.
    you: wow this is not very covenant for a customer.this will not fly.
    Diana: I am sorry about that but the passwords we do not keep on file due to your privacy and with the device you have it is not text capable.
    you: the best thing is I never set up a password to this account and have never logged on. so the password if there is one on there you did it. not me
    you: this is my first time logging on
    you: and now my account is locked because i was guessing what password you put on there.
    you: its not my phone number
    Diana: The password will have to be us mailed to you since your device does not receive text messages to get the temporary password.
    you: i will not be home for another 6 months
    you: hello
    Diana: Correct because you have wifi and it does not support vz access manager or text capable.
    you: IM NOT AT HOME>>>>>>>> i got this here, you made me put my billing address as my account address.
    Diana: I apologize Joshua but I am not understanding what you mean by you put in your billing address as the account address.
    you: you have my address
    Diana: Your billing address.
    you: my address is in texas, i tried to put down my address here and you told me that it has to match my Credit card. thats in texas,
    you: im not in texas
    you: im here in Virginia work, the same place i got this mifi
    Diana: Do you know what that address is?
    you: so sending it to my billing address does nothing but cause you to kill more trees for no reason, texas address is 5511 teakwood, galveston tx
    Diana: I am sorry about that Joshua. What you can do is dial 1-800-922-0204 and follow prompts to be a bill reprint.
    you: you make me pay for a bill re-print, i need all my bills so i can get paid from my company
    Diana: The first one is free.
    you: i need them all
    Diana: The only way to get all the statements with out being able to pay for them is by getting online.
    you: ok please help me get on to my own account i pay for and have a right to log onto, i have never done this and your telling me i cant.
    Diana: I apologize Joshua but your device does not support vz access manager nor is text capable and you are needing to reset the password to get logged back on.
    you: I will be posting this on the web forum to let everyone know how messed up verizon is to its customers , Im glad i still have one of my phones threw At&T they cost way more but they are there to help the customers, I will i could leave them but im forced to keep them because they have great customer service.
    you: lol i just called and had my password reset over the phone on my AT&T phone as we were talking . it took 30 sec.
    Diana: I apologize that you feel that way Joshua but due to your privacy we do not keep the online password on file. Those are your options on how to get a password to get you logged in.
    you: AT&T sent me a temporary password to log on to reset my password, might look into that kind of thing.
    you: sent Via email attached to my account.
    Diana: Okay great!
    Diana: I apologize but we do not do emails.
    you: so verizons take on saving the environment is that you do not care if you kill trees, trying to keep the mail down by doing business over email is not for verizon?
    Diana: Are you referring to when you get a bill reprint?
    you: no password reset
    Diana: When you request to have the password sent by mail, yes it is done with paper.
    you: i dont want it set by mail, never did. i want an email
    you: sent to my email you have on file. simple
    Diana: I apologize but we do not do emails. The password can only be sent us mail or by text if your device is text or vz access manager capable.
    you: how about text to my other phone i have on verizon, same name , same address, same billing CC. same everything, even got it at the same store.
    you: it was all threw a verizon wirless store.
    Diana: I apologize but it only can be sent to a number on this account.
    you: lol i have gave you 6 diff ways to send it to me
    you: how about i put the mifi sim card into my phone and you send it as a text to my phone
    Diana: I understand that Joshua but those are not the ways that we can have it sent. I have provided you with the two ways that the password can be sent.
    you: one to allow verizon to make changes to my computer that requires me to give you the password to my computer …..no thanks, you security software is out of date and my apple will not allow you to access my computer to make changes you fell you need to.
    Diana: I am sorry and I understand.
    you: and mail….come on… really who uses mail. ?
    you: is there a place that i can express my concerns?
    Diana: I understand but it is the device you have.
    Diana: Sure you can. You will go to our home page and click on contact us.
    you: no mail? lol you are trying to force people to give you access to there computers.
    Diana: I understand but those are your options.
    you: can i have your name or id number for the forum post im attaching this to
    Diana: My name is Diana.
    you: this will make this legit,
    you: no ID number?
    Diana: I apologize but we not have Id numbers.
    you: lol would like the web forum address il be posting this in?
    Diana: You will go to www.verizonwireless.com and click on contact us at the top right corner.
    you: what will this do?
    Diana: This is where you go to file a complaint.
    you: lol no i want an address so i can mail it to you.
    Diana: We do not have an address for you to mail that type of information in. You will have to go to contact us.
    you: you get the same disrespect you show your customers
    you: lol but you dont have an address… do you see what im talking about , whats good for me is good for you?
    Diana: I am sorry that you feel that way and no we do not have an address to mail that kind of information in and that is why I have provided to you where to go to fill out this information online.l
    you: how about my password on-line?
    you: i do not wish verizon to send anything in the mail. i wish not to kill trees
    Diana: I have provided you with the options on how the get a temporary password.
    Diana: Sure and I have not mailed any passwords.
    you: have a nice day this will be posted , they are going to have a field day with this. sorry you choose not to work with you customers
    Diana: Same to you and I have provided you with the options on how to get your password.
    Diana: You have a great day and thanks for chatting with us!
    you: lmao. OK SURE

    Anonymous 1/16/12 8:06AM
  • Customer service is so rude that's beyond belief. I went into a Verizon shop ask about how to terminate my service as my one year contract was almost up. I couldn't remember my verizon number as I don't have a phone with them but a netbook. So I turned on my netbook to see my verizon number. The customer representative couldn't take 2 minutes to answer my questions and just gave me a 800 number and said call that number they would explain to me. So I said thank you, took the piece of paper with the 800 number written on it and started turning off my netbook. At this moment the customer representative asked me "are you done?!" I was so shocked they could be so rude so I stammered "yeah, I'm done, I'm just turning off my computer so I can leave!"

    Nomoreverizon 1/15/12 2:29PM
  • recently upgraded my sons phone on 1/10/12 at the verizon wireless in east northport. on 1/14/2012 i saw the same phone at best buys for $100.00 less.I called verizon was told i could return phone but would be charges a $35.00 restocking fee. it is outragous that at an verizon wireless store they do not offer the lowest price or and least the same price. i have 5 phones WILL NOT be shopping in at verizon store again.

    Anonymous 1/14/12 5:29PM
  • after 5 days of service i called to cancel "no u won't be charged a cancellation fee" i have a bill a month later for $399.40 in surcharge fees. $14 in maintenance fees which was expected. MONEY MONEY MONEY the only way out of this is to an hero?

    fuckyoucunt 1/14/12 4:00PM
  • This store does not care about customers. They will gladly take your money, but wont do much beyond that. Verizon is great but this store is absolutely terrible. Stay away if you don't like frustration.

    bradzilla27 1/14/12 3:59PM
  • Verizon anything has the worst service of any company I every have to deal with (support). Insane for such a large company.

    Irritated Person 1/13/12 9:53AM
  • Awesome #. I spent 1/2 an hour trying to find a # for a live person on VZ wireless's web site. With this # I was on and off the line in 5 minutes.

    Anonymous 1/12/12 5:55PM
  • Regarding technical support: They are very evasive about helping one remove unwanted software (the invasive and annoying "Backup Assistant" from my phone and the "VZW Software Upgrade Assistant" on my PC that escapes detection "Add or Remove Programs" in Control Panel).

    Judging from comments in the VZW forums, others have had similar experiences, which makes me suspicious about the nature of their software. Why do they hide it, make it difficult (or impossible?) to remove, and then stonewall you when you press them for information about removing it?!

    I'm on a family plan, but their awful customer service has eliminated them from any consideration for future service I may buy on my own.

    Jerry from Pittsburgh 1/12/12 7:35AM
  • Watching a movie on one night, 20 mins into it it shuts out. Try to reload the movie... nothing. Call customer service played tthe transfer game for 45 minutes only to be told the manager can't do anything.

    bo123456789 1/11/12 11:24PM
  • I changed carriers for my wireless service on Nov 19. I moved over to TMobile from Verizonwireless, as Verizon's fees were getting too high. I went into a TMobile store, and their staff helped me with a new phone and service switchover. SMOOTH! OK, now the fun begins. I get a bill from Verizonwireless for $90.32. This is from Nov 19 to Dec 18th, WHAT??? A month of service that I did not even have an account with them!!! I called several times (4) and talked to different "customer service" people, even management, but that was a joke! I explained the situation, but they told me that it takes about a day to "switch" all the info, so that put me into another billing cycle with them, and I owed for the full month. They also stated that if it was not paid, it would eventually go to collections and run up late fees. No help, no waiver of the fees, no discount, no NOTHING! I find it extremely unfair to charge customers for service they did not receive. In light of all the advertising dollars they spend trying to get people to sign up with them, I hope it was worth the $90.32 to forever tarnish my opinion of their service and reputation. BE WARNED!

    Anonymous 1/11/12 1:38PM
  • Worst service, lying, about the speed and prices. Be careful, they think that they are cleaver.

    Enemy 1/10/12 8:07PM
  • VZW has now, for the second month in a row, suspended my service after being less than half a month overdue on my bill. In addition, in both of these cases, they've suspended my account the day before I get paid and was going to pay my bill. They've also failed, in both of these cases, to notify me of the impending suspension.

    When this happened last month, the rep made it clear to me that VZW has no policy on how many days overdue you have to be before they can suspend your service. She made it sound as though they could suspend your service as early as 1 day overdue if they really wanted to.

    Judging by the tactics involved to have my service suspended so quickly, coupled with the timing and the fact that they impose a $15 reconnect fee for each line, this strikes me as nothing more than a heartless ploy to steal another $45 dollars from me (15x3).

    I've explained to them that I have other bills due on the first of the month that prevent me from paying them prior to the 15th, but they will not move my payment date. They'd rather turn my service off and steal $45 from me.

    This stops NOW. I will not sit here and be walked all over while VZW continues to steal my money and provide me with subpar service. I've filed complaints with both the BBB and FCC over this.

    It's beyond me as to how a carrier as large as this doesn't have a "days past due" policy for account suspension, but I'm not going to take this laying down.

    Anonymous 1/10/12 12:59PM
  • Took a half dozen calls to get to this point and problem is not resolved yet. When one buys an expensive product$600 phone, it should not be displaying defects and continued problems during the first three months of ownership with the only suggestion being send me $100 for insurance deducible or $100 for warranty service. Different people suggest no, partial, or maybe some resolution, but none until more than half-dozen complaints. Not what a big company should be.

    Lawrence 1/9/12 7:09PM
  • Custumer service always sucks exept just one time. Anyway the #000# worked perfectly and right away. I just changed to a new service provider and wanted to be sure service had been cancled and I wasn't going to be billed. He could not confirm with any proof (such as E-mail). I'm sure I will get the run around next time when I get the bill.

    P. Rose 1/9/12 2:11PM
  • I called Verizon to close my wireless account on September 3, 2010, the day I purchased my iPhone.

    Last week I received a phone call from a collection agency saying that I owed Verizon $560 and if I didn't pay immediately I would get a ding on my flawless credit report

    I said that was impossible because I had quit Verizon over 15 months ago.

    She said Verizon had received a decline on my credit card for three months in a row.

    My account had been on auto pay using my credit card and the credit card had expired on 8/31/2011.

    I run a lot of business expenses through my credit card and didn't even notice the $165 being hit against my card every month.

    I told her the info above, she checked my usage and admitted there had been no activity since 9/10.

    I asked for my $1,500 money back, she still demanded payment and said there was nothing she could do.

    I asked who I could call and she told me the "buck stops here."

    Well, I looked my situation up on Google and learned this is not an uncommon experience. Verizon keeps dipping into people's auto pay accounts until they're caught.

    I called Verizon back on three occasions last week to see if I could get a refund and they said they couldn't do anything because my account had gone into collections.

    I will probably have to spend the rest of this next week doing research on this.

    My son-in-law is an executive at Cricket. He told me Verizon is notorious for doing this.

    if I don't get my money back by the end of next week, I'm going to go the the Wall Street Journal with this and show them the Verizon complaints I found of a similar nature. There seems to be a pattern here of bad conduct and faith by Verizon.

    I have some contacts at WSJ.

    I'm also going to file a suit against them in small claims court.

    This is pretty ironic. Just last week I read that Verizon was voted the best customer service and highest satisfaction among cell phone buyers. ATT, where I now have my wireless, came in last place.

    It has been just the opposite to me. ATT has always been responsive.

    Ripped-Off By Verizon 1/8/12 8:39PM
  • Cell phone not working and using land line to contact Verizon is fruitless. Same message repeats until line disconnects. There seems to be no way to get customer service.

    Anonymous 1/8/12 8:25AM
  • verizon cust service is inept and the worst
    imaging getting Philippines who is chatting with US to get me a verizon
    person to my house RU Kidding me.!
    This the very worst...it is slow
    and the support is the pits

    taji 1/8/12 12:41AM
  • Bought new iphone 4s from vz premium retailer for daughter's xmas present. Ordered phone early to insure I had it in time. Without my knowledge or approval, store activated and quickly de-activated phone on 11/30 per their procedure with vz/apple. We activated phone for use on xmas day. Phone worked 11 days then died on 1/5/12 (would not turn on.) Vz said phone was out of warranty because it was activated on 11/30 (without my knowledge.) I signed a 2 yr contract and paid for a phone that worked 11 days after I activated it??? I tried to get vz to use some common sense and not penalize me for something I knew nothing about and was their behind the scenes procedures. They could absolutely see that I had activated the phone on xmas and that in fact, that was the first day of usage. The retailer was horrified and did not know that their procedure of activating/deactivating would begin the warranty period and tried to argue on my behalf but vz would not budge and were quite rude to boot. As a customer, I never new the phone had been activated on 11/30 yet I was penalized for it. Incredible that VZ puts that out there for customer service. You can't have mystery warranty start dates! You're losing my family and long term contract VZ as soon as I can get out the door.

    ckaff64 1/7/12 3:12PM
  • Verizon does not care at all about their customers. They are nothing but a bunch of thieves taking advantage of people. If you are thinking about signing with Verizon or renewing a contract. DON'T DO IT!!!! Their signal is pretty good when you sign up but a few months into it "somehow" they have tower issues which they want you to pay for a booster box to improve THEIR service. And forget about 3G...hope you have wifi because their 3G is terrible. As for customer service..ha that's a joke! I will do everything I can to make sure the entire world knows that VERIZON IS TERRIBLE....and that is putting as nice as I can!

    Roseann Merritt 1/7/12 9:58AM
  • I'm not sure if anyone has noticed the harassing phone calls that start to take place even if your bill is only a couple of days past due. I was an Alltel customer and overall I did not notice any sudden changes once Verizon took over. However, over the past few months I feel like I am being completely harassed. I have been with the company (counting my time with Alltel) for ten years and my bill has ALWAYS been paid. I'm not disputing the fact that I do owe the charges, but harassing a good and overall dependable customer with numerous calls in a day and turning off service over being a few days late is unacceptable. I"m not really sure what can be done about this, but something needs to be. Earlier today I had called in and made an automated payment. I had to post-date the check because I am a grad assistant at a university and will not be receiving another pay check until the end of January. I made that payment around one in the afternoon and around five I started to call my husband only to find out our service had been disconnected. They need a serious review of their practices and policies. Obviously, they do not value long time, loyal customers. I am about ready to walk after this one. I have called and talked to a supervisor before about the harassing phone calls, she said I am not the only complaint she has heard. Her theory was that Verizon may have hired third-party agencies to call and collect payments and they are not monitoring how often we are receiving calls. Either way this is enough to make me go phone company shopping tomorrow. I wish there was somebody that we could report this to. Another concern is that abruptly ending someones phone service could have dire consequences. Most people no longer have a home phone, they depend on their cell phones for their main source of contact with emergency services. I think there should be a rule (mainly that it be a substantial amount of time that has past since the last payment has been received and they should have to speak with you on the phone) before they can interrupt service. There are disabled people who depend on their phone and family members and they would be lost without their phone service. I very well could have been on the side of the road with a flat thinking my bill was paid, trying to call for help, when I realized my service was interrupted. If anyone has any ideas short of walking that will make Verizon value and respect their customers, let me know.

    PJ Girl 1/6/12 6:42PM
  • Verizon set up internet/tv/phone in October. Early December they disconnected my phone for no reason. After many calls they sent a tech out who could not help. It is now January 2012 and I am still fighting with them.
    If you have a choice where you live DO NOT GET VERIZON. The customer support is as bad as the above comments show.

    NewportNewsVirginia 1/6/12 11:49AM
  • I am furious!! Very dissatisfied with Verizon!!! I have been a customer for over 12 years and I feel like I am treated like a CRIMINAL because when paying my bill on line I forgot to ok final payment. They notified my sick husband so the payment was 1 day late!!!Now they won't even take payment over the phone and you get no change back from the machine at the store because you have to pay CASH!! I am TOTALLY inconvienced for 6 months. I know no one cares!!!

    boz 1/5/12 2:42PM
  • This experience has been horrible. Call customer service and get "If you want to talk to a live person, dial 0####0" When you dial it, she says "thank you good-bye". I just signed up for Pay as you go, paid $100 for the phone and then saw the same phone in Walmart for $58. I called Verizon and they said take it back to the dealer and he'll give you a refund - I went to dealer and he said sales are final. I was receiving porn on my new phone... "oh all we can do it give you another number" (I just notified everyone of my new verizon #). He did offer to give me another phone if I go under a 2 year contract .. 200 minutes for $39 (AT&T 300 minutes for $24) Ok, I'm out $42 for the phone, hours of notifying friends and family of my new number, basic web is not worth anything.... Why should I continue with Verizon??? I call Verizon and get one story, but when I go to the store where I bought the phone, I get a completely different story. This is terrible...what a way to run a business. This isn't customer support...it's customer aggravation!!

    Anonymous 1/5/12 11:20AM
  • I switched to Straighttalk and am saving over $250 this year including the price of the phones I purchased. Next year I will save over a $500. I waited until my contract was up to move over. They took out another months payment anyway and I have tried to reach customer service over and over but they have now put the prompts in that you have to put in a valid phone number to get to customer service if you don't have an active Verizon phone number.
    They are killing their customer base and over time they will loose out.

    Anonymous 1/4/12 9:10AM
  • Obvious answer for such poor service (they are not living up to their end of the contract: TO ACTUALLY PROVIDE SERVICE!!!!!, so I am only going to pay for what I get (as I would in a restaurant, if they didn't bring my order), which, so far, has been extremely agravating and frustrating. They are breaching the contract to provide service. No service, no pay.. ATT, SPRINT, etc are all looking for new customers...

    Anonymous 1/2/12 10:06PM
  • Verizon is a text book case on how to alienate a long-tme customer. My litany of complaints includes the following:
    --Intermittent Internet service. It's an issue that is still not resolved. It took numerous long phone calls and unfulfilled waits for a tech rep to show up and then he didn't and could not resolve the issue. Apparently Verizon, just gave up on me. After much badgering, I was able to receive a credit til mid-January, because I need my Verizon account as I transition to Comcast. Of course, today they turned off my service--a so-called, "mistake" and after another long phone call I was able to restore it. There have been many more problems, but this should give you an idea of how poor their customer service and tech support capabilities are

    jwhitebls 1/2/12 5:05PM
  • I have been a customer of Verizon for several years,and in the beginning service was beyond great,but here lately not so much,I recently made a payment on the 16th of December,and then another one on the 31th,of Dec,and was told by financial service's that it was fine for me to pay the Balance on the 14th of Jan 2012,then two days later my service was shut off,I called them and explained that my 84 year old mother was on life support in the hospital and that my wife was in another hospital with major back surgery,and I was running between the two,and trying to keep everything up and running in my household as well,and I was already stressed to the max and did not need this extra stress,that the phone was my one source to stay in touch with Doctors, they made a agreement with me then broke it two days later, why ? they told me I had not made a payment in 90 days,I told her I had just payed 225.00 in the past two weeks and she tells me yea I see that but the computer dosen't accept that in till the full balance is paid,I ask well it took the money out of my account, she tells me yes it does that but it dont count till the balance is paid in full.and they refused to turn my service back on till the full balance of 200.00 was paid plus a 15.00 reconnect fee. It is not right to make a agreement with someone then turn around two days later and default,and not keep your word, would have thought Verizon would have higher stanards then that.well another customer gone. poor poor way to do business. and there are better choice's out there. so folks beware,this company is heartless and does not care at all about you. sad but true !

    crappedoncustomer 1/2/12 11:04AM
  • After signing up and having one of Verizon's WiFi hotspots for just over 1 year of a 2 year contract and the product still not living up to what they promised, I asked to be let out of the contract and pay the fee for doing so. I thought all was being done and waited for that 'final bill' with the fee and all, but instead they continued billing me as usual with no mention of my customer service call and request. I repeated the process several times, each time being told that it was done and I would receive that "final bill", still nothing... then they started calling me 10 plus times a day requesting well over the fee I had been told plus several more months of service charges added to that! This went on for several weeks, until I went to the local Verizon Wireless Outlet and spoke to a manager and paid my 'final bill' in person! Finally it was done! The worse customer service , and the product is not worth the money either! NO THANKS VERIZON !

    LK 1/1/12 7:52AM
  • I tried to contact Verizon customer service today several times and tried pressing 0 and tried the suggestion of 0####0. Neither of those worked. I couldn't get a real person on the line at all, no matter what I tried. I am now trying to call a sales representative so that I can be transferred and have been on hold for about an hour. I have experienced nothing but disappointment with Verizon, but they are the only service providers in my area. I can't wait to move just so I don't have to deal with this company anymore.

    Anonymous 12/31/11 6:05PM
  • VERIZON CALLED ME A LIAR LAST NIGHT.. TRIED SAYING I ACCESSED MOBILE WEB OVER 20 TIMES AND I WAS EITHER DRIVING OR SLEEPING. THEY EVEN SAID I WENT ON MOBILE WEB AFTER THEY BLOCKED THE MOBILE WEB.. WELL ALL I KNOW IS IF IT KEEPS TAKING MONEY OFF MY ACCOUNT FOR NO REASON AND THEY SAY I AM LIAR ONE MORE TIME I WILL FLIP AND GET A REFUND FOR THE CARD THAT I BOUGHT BECAUSE I AM NOT GONNA BE CALLED A LIAR BY ANYONE ESPECIALLY WHEN I KNOW WHAT I AM DOING ON MY PHONE.. THEY ALREADY REFUNDED ME WHAT IT TOOK OFF BUT WHEN THEY SIT THERE AND SAY I AM LYING AND THEY ARE NOT GONNA HELP ME OUT THAN I MIGHT AS WELL SWITCH TO A DIFFERENT PHONE COMPANY. VERIZON IS DUMB AND GOES SLOW ALL THE TIME.

    mrsthompson19 12/31/11 10:17AM
  • How did Verizon think they could justify a $2 charge for paying online? Hasn't that been their goal - to get that to happen? Does it cost them $2 for us to click and pay??? I was with AT&T and will go back as soon as my contract is up with Verizon. I cannot and will not put up with this underhanded kind of "business".

    Anonymous 12/31/11 8:42AM
  • This morning, I called the Skank Verizon Ripoff Masters Corp. to terminate my cell phone contract early. My billing date went thru 12/26/11. Today is 12/30/11. I was told my phones will be shutoff sometime today by midnight.

    HOWEVER, they said I am still REQUIRED to PAY THE FULL BILL THROUGH 1/26/12, because the "new" billing cycle had already started.
    In short, they are making me pay for services that have been TERMINATED. Oh, yeah, and they WON'T/DON'T pro-rate to bill me just for the 4 days of usage I've received during this billing cycle. SCUMBAGS!

    Just imagine if you called and terminated your electricity or gas because you were moving and they said you were "required" to pay thru the end of their "billing cycle". Think they would get away with that crap? I THINK NOT. So we'll just see how far down Verizon's pants these politicians hands really go...Because I just finished filing a complaint with the CA Public Utilities Commission Consumers Affairs, the BBB, and the FCC. If even ONE of them comes back to say, "Sorrryyyyy", then I'll know Congress is kissing their a**es and giving them a pass to jack the consumer (as usual).

    THIS COMPANY IS A TOTAL SCAM. THEY WILL RIP YOU OFF AT EVERY TURN. FIND ANOTHER PROVIDER. VERIZON SUCKS AND THEY ARE OUT TO SCREW EVERY CONSUMER WHO STEPS IN THEIR PATH. DON'T GIVE THEM YOUR MONEY! STAY AWAY!

    I HATE VERIZON 12/30/11 12:08PM
  • I was an ALLTEL customer for probably 5 years and before that it was the company who became ALLTEL. I never had a problem that was so bad that I felt like it was worth complaining. s a mater of fact at ALTEL I had a personal local rep who always saw to it that I was a happy customer. Then Verizon bought ALLtel and thst was the end of phone paradise. Now Phone Hell! No signal, bad signal, dropped calls. I filed so many complaints even with FCC that I was given a special release from contract, No penalty I cold leave anytime. But I had no one else to go to so I stuck it out to the end.
    After end of contract I could take no more and made the mistake of signing up with AT&T. WORSE!! PLUS ---I hope this is a warning for others-- if you ever switch phone companies and decide to KEEP your old number... DO NOT believe them when they tell you that you have to do nothing, that they take care of all the notifications. I am right now fighting a $160 "final bill" showing a total of 14 minutes of usage because Verizon said AT&T did not notify them correctly even though my number was GONE from their database and worked on my AT&T phone. I offered to pay for the 14 minutes of usage buy refuse to pay for a full month of 1200 mintes due to an error made y the two parties involved that I had no control over.
    I was with Verizon for over 10 years. And WOULD go back (now that I have had a taste of AT&T and I wish I had my lousy Verizon service back) But so far they would rather fight over 14 minutes than to have a small business company go back t0 them with all our phones

    questorfla 12/30/11 11:30AM
  • New 2 dollar online payment charge is terrible. It is actually less expensive for them to take the payments online. In store seems to be the most costly requiring an actual store and employees. I run an online business and it takes much less time to process online payments than ones taken in person or mail payments.

    Just another way for verizon to make money

    glennsardone 12/30/11 9:34AM
  • I went in to upgrade my phones since my contract was up. I was looking at possibly getting one with a data package but wasn't sure I could afford the out of pocket cost. The sales rep. said I qualified to purchase whatever I wanted and could just put it on my account. He explained it was basically an interest free monthly payment and could pay a little at a time. THAT WAS A LIE. Verizon now wants the payment in full. I have been with them over 10 years and never late. Customer service is rude and won't even listen to me.

    Justin 12/30/11 9:16AM
  • I have been trying to contact someone all morning after I saw the headline about now charging $2 for using a credit card to pay your bills by phone. does this include check and debit card? WTF?!?!?! This is bull!!!!! If I didn't want to get hit with such a large cancellation fee, I would break my contract. im tired of this crap!!!!

    livid 12/30/11 6:58AM
  • Customer Service at verizon wireless is horrible. they try to help, but they are totally uncompetent.. rep-s have no training and are completely clueless..

    Anonymous 12/29/11 10:37PM
  • I have just read a headline that said that Verizon is intending to charge it's customers $2 to pay their bills on line!!! I am furious..absolutely furious!! My husband and I have been Verizon customers since Verizon first existed and I am so livid over this I can hardly see straight.

    When Bank of America announced that it was going to charge customers $5 everytime they accessed their accounts through and ATM it cost them MILLIONS in lost customers. I was one of them. I have posted your comments link to my Facebook and on as many blog sites and news groups as I can find. This is despicable behavior and I will not submit to this QUIETLY. I fired my bank, I can fire my cell phone provider as well! Rescind this..do it now!

    By the way, feel free to check my account the main number is 6026180364.

    Anonymous 12/29/11 3:05PM
  • i am so frustrated with verizon!!!custmer service???there is no such thing!just try to talk to someone who cares good luck! they are so big that they forgot who the custmer is. been haveing soo much trouble with our phones . i have been sent 3 none of them work they want to send me a 4th! realy! now im on hold been trying to get my husbands voice mail to work 3 custmer service people and more than an hour latter we r still working on it! glade i pay my bill every mounth on time! id love to talk to the ceo of verizon, but oh right no one can talk to him because we're (the coustomer) not important enough! as i was told.

    Anonymous 12/28/11 7:02PM
  • my phone was just stolen and I can't reach a live Verizon person to report it. So stressed. Took an hour to find a customer service number and now I'm on hold after pushing countless numbers on a phone pad. AND, they close in ten minutes.

    Anonymous 12/28/11 5:50PM
  • Terrible!!!!! I got over charged for services I didn't sign up for. There system got it wrong and I have to pay for their mistake. Last time I ever sign with Verizon.

    ylsablan 12/28/11 4:40PM
  • Verizon is a HORRIBLE company. If you are not locked into a contract with them then run while you still can. I have had dispute after dispute with them with no satisfactory outcome. They are FAMOUS for keeping you on the phone for up to an hour while they keep skirting around the issue at hand until you are so thoroughly confused that you need to get off the phone and one your head stops spinning again you realize that they were feeding you a bull crap line to avoid addressing your actual problems. They are also notorious for saying one thing and doing another. For instance telling you that they removed charges off your bill yet when you check your next months bill those charges are STILL THERE and you have to sit on the phone with them for another hour to explain there error to them. I HATE VERIZON WITH A PASSION!!! And they have also been on the news as one of the cell phone companies famous for scamming us right under our noses. I agree that people should BEWARE of this cell phone company. Also they REFUSE to give out a corporate phone number to you and it is NOT listed on any website to take your complaint to a higher level. This company completely SUCKS!!!

    DONT USE VERIZON 12/28/11 1:01PM
  • Verizon is the absolute worst phone service I have ever heard of or dealt with. They have done NOTHING to provide me with friendly service. I've been though about 100 phones because something always breaks without me doing anything. Their network is crap. Nothing sends. NOthing is delivered. They are having compatibility problems with Facebook. The smartphones are worthless. What's the point of paying a bill when my phone doesn't text, get online, or receive calls? Nothing. I will definitely be leaving Verizon ASAP.

    BeyondAngry 12/28/11 12:35AM

  • Tried to by i-phone 4s and sales rep. very heavy handed to by Samsung Stratosphere. Finally got i-phone 4 and was told I could return it for the 4s when he gets it around 10 days. Called multiple times and told it will be comming. Rep. never called back and finally I was told it is to late and would have to pay $100 for restocking if I returned the i-phone 4. The Rep. suggested that I sell it on e-bay and said that he or his superviser could not help me. They refused to give me the phone number for the manager who never call back either.

    MD 12/27/11 6:58PM
  • BEWARE!!
    VerizonW told me that I owe them 77.50 due to not paying a month in advance and it converts to paying monthly.
    They told me that my service was disconnected on 11/6/11 when in actuality it was Ported over to ATT on 10/11/11 and that's when THAT phone was active. Now they've Lied again saying that the 77.50 was due to a monthly bill due from 10/6/11 to 11/7/11 when the service was disconnected and ALSO to warn you (I am just 1 person letting you know what my experience was with VZ) that at the end of that conversation they tell you that you cannot reverse those charges. BEWARE! I WILL NOT BE USING VW EVER AGAIN!! BEWARE!!

    Anonymous 12/27/11 6:55PM
  • About a month ago I talk to a sales lady about a defective charger i got with my cell and the lady told me to come back another day and she will mark it down. I also told her that I was leaving for college and I will not be back for some time and she said it was okay we will get you a new charger when you come back. So today at verizon, I spoke with a sales person to find out that my warranty had just expired a few days ago and that I cannot get a new charger without paying for it. I told the man that the sales lady a month ago said she mark me down for a new charger cause the one I have is defective and he said he could not do anything about it cause there were no notes about it on my number.

    Anonymous 12/27/11 1:34PM
  • worst costumer service ever. All i wanted was a damn technician to come back to my house and install my internet because of some problems with the phone jack. I was told to call the 1800 verizon number to reschedule, after calling i was transferred countless times, and spoke with countless people from india or something. one representative cancelled my services because he couldn't get a technician to come to my house because of some "error" i was advised to start a whole new service, and then about a 2 months passed and still nothing. I called and canceled, and it was the best thing ever, i now have Comcast (yay). and today i recieved a bill from verizon, .10 cents for service i never even recieved. such BS. seriously, verizon has put me through much stress and im glad im out of there.

    dandanboy19 12/26/11 5:23PM
  • I have had alot of issues with VZW for the last year but most recently i have had one of the worst service experiences of my life. So, I had a past due balnce on my account of 615.68. I paid it on a Friday, the full amount. On Monday they charged the same amount again, overdrafted my account and left me and my girlfriend without any money over the Thanksgiving Holiday. On Thursday they did it again, and over several weeks kept shutting my phones off for non-payment. Now over the Christmas Holiday, with my beloved girlfriend on one side of the country and myself on the other they have shut my phones off again and toldme that the only way to reconnect service is to pay them the past due amount of 615.68 which i already paid them...not to mention the worst possible service when i am trying to get this resolved. I am going to give them one more chance to resolve this tomorrow for the sake of convinence but if it not resolved by the time i report to work on tuesday i dont care what i have to do...I AM DONE WITH THIS COMPANY & I will be taking alot of people with me as i used to work for verizon and have brought alot of business to them.

    JSP@Justspark.com 12/25/11 2:33PM
  • I have charges for one thing or another on my phone bill every month that we haven't done so I have to call Verizon every month and get this taken care of. Now this month I had $39.96 charge for a digitized service and they said they had over credited me three months ago so now they are recharging my bill for this. Is this bull crap or what? I am ready to change my service.

    Anonymous 12/25/11 1:36PM
  • Lousy --- actually non-existent service. Poorly trained staff. Does it get any worse?!

    Anonymous 12/23/11 11:34AM
  • I upgraded to a Droid 3 in late September, 2011. Over the following 2 months I noted that even after I powered it off for the night it would power itself on. It wouldn't unlock for incoming calls.
    Since then, Verizon has sent me three replacements, all refurbished. Lemon, lemon, lemon:

    Replacement 1, refurbished
    – impossible to activate, even after a hard reset

    Replacement 2, refurbished- after activation wouldn’t
    connect to network unless battery taken out for 15 seconds

    Replacement 3, refurbished- after activation, shut down
    completely. Couldn’t power it up unless battery taken out for 15 seconds. Hard
    reset didn’t help.

    Waiting for lemon #4. Losing hope about this. I used to believe Verizon was the most reliable cellphone provider.

    Susan S 12/23/11 10:59AM
  • Verizon Wireless has gotten on my last nerve i am sick of them!!!! they have horribel customer service and do not help you what so ever!!! I recently recieved a new phone iphone 4 and on accident (there accident) they sent me a new version of my old phone to an address i have not lived in for over 2 years the new owners called me to have me come pick it up. so i opened it put it in the box they sent me and sent it back.. well they now are charging me 409.99 for not returning the phone i have fought with them for 2 months now about how i sent them the phone in the packaging they sent me well they state they never recieved it and shut off my lines today until i paid for the phone i "never returned" even though i did they would not turn my service on till it was paid!! all i have to say is the minute my contract is up i am out of there!!!!!!

    alysonlynn 12/23/11 9:00AM
  • I have been with Verizon Wireless for 8 years and cannot wait for my newest contract to expire so that I can leave them. I have always been on time with my monthly payment, this last three months have been hard financially for me, I called today to see what kind of arrangements could be made, and I told them I could make a $100 payment today and the rest of the balance on the 5th of January. She told me she could not extend my service until the 5th of January. I asked when my service would be disconnected and she said when can you make the remaining balance payment, I said the 5th of January and she sighed heavily and said that that I needed to take responsibility and pay my bill. I then told her I am paying my bill and trying to make arrangements on my account, and she told me I was irresponsible and she couldn’t help me

    Cynthia 12/20/11 8:49PM
  • Verizon Wireless service is lousy at best and it would seem any of their employees would be embarrased to sell this service with a straight face. we cannot stay connected, we can punch in a web page and then go make breakfast before it opens. service reps lie to you and say it is our computer, when IT IS NOT. their own servcie employee told us that area where we live, Pahrump, NV, is consideredd a "dead zone" to them yet they continue to sell their crappy service here

    THEIR SERVCIE, THEIR EMPLOYEES AND THEIR TOTAL ATTITUDE IS A JOKE

    SIGN UP WITH THESE CLOWNS AT YOUR OWN RISK

    FRITSEN 12/20/11 5:06PM
  • verizon wireless has the worst possible. you can never get anybody on phone . i have extra phones that dont belong that they are charging me for and they wont take them off

    Anonymous 12/20/11 1:51PM
  • Very rude customer service. Would not or could not understand the problem. Took me over an hour to get a human on the phone.

    Cleofes 12/19/11 11:22AM
  • yesterday I went in to verizon wireless located in bay park square green bay and wasn't very satisfied with the way they treated us. We were there to pay a bill and it took us nearly an hour standing before we were helped. The thing that got us mad was that we were next in line and the guy told us hed be with us right after. Well it didn't seem so... As he saw his friend come he decided to help them instead of us first. It took close to another 20 minutes for him to help his friend. What would of took him 5 minutes to help us pay our bill. This is a big disappointment. I never would of thought something like this would of happened.

    Anonymous 12/18/11 10:37AM
  • I called Verizon today because my phone keeps powering down but since my phone is out of warranty they can't help me they either want $100 to send me out the same phone or even more money for a upgrade phone its already bad that I pay over $200 a month for my service but they want even more money from me they can't even find a way of making me happy for being a loyal customer their service is so high and their phones are crap they know they are but they act like jerks when people call and complain I am not rich I am a normal person working day to day I can't pay hundreds of dollars for a phone that will more then likely mess up with in a couple of months I hate Verizon

    Tired of verizon 12/16/11 9:26PM
  • I cannot believe how much for how long I pay these people for telephone service and they cannot even ACCEPT A PAYMENT from a loyal longterm customer! #pmt will not work for my MC Debit after 5 yrs of paying this way EVERY MONTH ON TIME for CONVEVIENCE I bet if they could not post my payment for some reason they would CUT ME OFF in a second! I would think they want the $$ like every month and I should not be told to try again tomorrow or better yet (take a few hrs trying to) get it done in a store. Ever tried to get anything done in one of their stores? Thinking of getting a prepaid and screw this.

    SickOftheRunaround 12/16/11 1:06PM
  • I moved from Texas over a year ago and changed by billing address to my new home in New Hampshire. I am still being charged taxes imposed by the State of Texas. I checked my bill and there is no number to call to resolve this matter. So...I went on line and the "contact us" feature on a Verizon website takes the customer to a page which advertizes their products. NO CUSTOMER ASSISTANCE. This is the worst product I've ever had to deal with.

    Anonymous 12/14/11 5:42PM
  • TRust me DO NOT any verizon ,bad service ,customer service is teribble ,promise to call back customer but didnt call back ,

    verizon suck 12/14/11 11:25AM
  • I have been tryiung to connect my ipad to my WiFi and it keeps asking for a password which I have no idea. Then I called again to CS, kept on hold. Tried chat, was disconnected. Try to re-register, will not accept either cell or line phone. What is going on? It's been over an hour with this issue.

    Anonymous 12/14/11 10:44AM
  • I want to comment on what great service I had with Kevin Kelsh at Verizon 3355 Henry st Muskegon,Mi. He is a very good rep for your company.
    Kathryn Bulkley

    Anonymous 12/14/11 9:27AM
  • verizon sucks they have the worst customer service ever and there data plans are a dam rip off i have a droid 2 and it freezes up ever since the said my insurance had expired its in perfect condition and i called and i asked it had to be fixed and there like well we have to charge you $99 to send out a new one its bs how they try and make money out of you for any little thing and there data plans how being a the biggest saler that people go to the take unlimited data plans off and charger you $30 for 2gbs u seriously!! verizon is just having people look some were else for phone services

    jbatres 12/13/11 1:28PM
  • I paid my bill last month at a verizon store, and got charged a 5 dollar in store fee. How does that even make since? If I pay by phone there is no charge at all.
    To top it off last month they sent my payment to a different number!
    This company is pathetic!
    I can't wait to end this contract, and go prepaid.

    Megan 12/13/11 8:58AM
  • Friday night my Thunderbolt freezes and dies, Saturday morning go to the Verizon store where I bought the phone and their solution after they figure out that the phone is indeed dead is to offer to ship me a like new refurbished one that will arrive in several days. When asked how I was suppose to receive cell calls, the answer was the replacement would arrive in several days. When I say so you expect me to go without a phone until then I am told, "I don't expect anything Sir." Then I'm told that I could pay to overnight ship it if I would like. When I complain that they should provide better customer service for their phone I'm told that it isn't their phone. Um really, I didn't stmp it with the Verizon name & insignia.

    Anonymous 12/12/11 1:41PM
  • Verizon Wireless is the worst company to be a member of even when you have been a member for over 10 years. When our family's contracts are up we are switching to prepaid phones that have better service and better plans for a third of what we pay this company...the people are usually very rude and don't even know what they are talking about. Good luck if you have to deal with them!!

    Anonymous 12/11/11 8:14AM
  • I wanted to get an upgrade on my phone but I had to leave the store because of a lady named Holly Ousley at the verizon in Warsaw, IN. Instead of doing her job and trying to help me buy a newer phone, she decided to be nosy and try getting into my personal business and call me names. I was so mad but her non professional attitude and acting so childish I cancel my plan right then and went with At&t. I've never had a problem with verizon but the horrible harrasment from this lady made me never want to have to deal with her and switch carriers. She should either be fired or learn to do her freaking job!

    kyle 12/9/11 5:30PM
  • Well to start off i have had it with this customer service. Can i have one person that know what the heck are they doing. I have had issues with my blackberry 6 times, now i finally upgraded to Bionic and have had a phone that kept on loosing connection and sim card was not working and speaker phones was bad. Finally they sent me one (which by the way was sent to me USPS, since when do they do this. Even Verizon store employee was shocked) and i wanted to activate it but to my surprise the phone was nowhere to be found in Verizon system so it would not activate. Even Verizon store employee tried for 35minutes to activate with helpless support on the phone that kept on arguing with her. After i had Verizon wireless store employee argue with cust. service for 30 min they finally agreed to send me new one(refurb)with new sim. now that i got my phone and new sim card those idiots sent me wrong sim card(micro sim card which is for razor phone) so again i am without phone. Not to mention that my droid was losing data service because of Motorola screw up. I hope i did not forget anything but if i did it should be on my account.

    miki 12/8/11 7:53PM
  • I have been with Verizon for over 9 years. This year was the last straw. I purchased a DROID X and have had to return 3 of them due to freezing and shutting off issues. The last one I returned they claim to never receive it in their warehouse. I gave them dates and exact location I returned it and still nothing.
    They are charging me $440 dollars for a damaged phone. They have admitted to me that they don't keep records of tracking slips sent to customers from Fed-ex. I have called Fed-ex and they openly informed me that Verizon is big for losing phones and passing fault to customers. I have tried everything and now will be forced to return phone sent to me to replace damage phone and will file a small claims report with my city.

    lrmike1 12/8/11 10:15AM
  • My bill was 5 business days past due and verizon turned my 3 phones off. They charged a $5. late fee and want I think it's $15. per line to turn the phones back on. That is pretty much spitting in the face of your customer. If we treated our customers like this where I work I wouldn't have any work.

    cellphoneuser 12/7/11 7:26PM
  • Approximately 2 weeks ago I needed to cancel my mother's wireless service. Over the past 2-3 years I have had the bills sent in care of me and have made the payments. I initially called the 800 number and listened to all the prompts - no prompts for cancelling service are provided. After several attempts I finally spoke to a person. I explained the situation that I was calling on behalf of my mother, who is 87 years old, with some dementia. I explained where the bills have been sent to for the last 3 years, SS number etc and after approximaely 3 hours and 3 people was told to send in via fax the POA inorder for them to speak to me. Never mind the fact that I had the account number, phone name, address etc. I sent in the POA via fax and received a call the next day advising that verizon would honor the POA and cancel service as I requested. The ability to contact verizon and speak to the appropriate representative for the service you need is next to impossible. Until I spoke to the 3rd person, I was being told that my mother should call them to cancel the service and/or provide verizon with permission to speak with me. If she was so lucky to have dialed the number correctly she would have been blown away as to how to deal with the prompts- in other words her service would never had been cancelled. So if you have an elderly parent with a mobile phone or any service thru Verizon make sure you set up yourself as an account manager with a pass word inorder to speak with a verizon representative to solve any problem that may arise. In addition make sure you have a day off from work to accomplish this task.

    lucymeg 12/7/11 5:09PM
  • We have had Verizon for over 10 yrs. Two months ago, we purchased an iPhone for our daughter and upgraded the service to include data as required. About a month later, our oldest daughter was killed in an auto accident. After taking care of all of the personal details, we contacted verizon and asked that the line costing $10/month be removed from our family plan. Their response was to threat us with a termination fee if we removed the line. Quite apart from the unconscionable inhumanity involved, this strikes me as an idiotic business decision. Essentially, the are telling us that if we want to cancel $10/month worth of service, we will have to cancel $200+/month in service. I cannot wait to hear from those of you defending Verizon

    paul321 12/7/11 5:01PM
  • Signed up for Business local phone line and DSL internet for 62.90.
    After failed calls to get my internet working it took me another 4 calls to cancel the plan.

    I recieved a bill and it was for over 600 dollars!
    i signed up for local phone and they cancelled my carrier for long distance in order to charge me extra.

    All additional fees that were applied to my bill were never explained to me and there customer service is ridicoulusly pathetic.

    save your self the headaches and never deal with verizon

    D-Roc28 12/6/11 7:22PM
  • I have received twice a email from your company, requesting a payment from me. I believe the email mentioned a balance of 600 plus.
    There is only one problem, I have never got a service from you, never been your customer, and never had a account with you.
    So please verify your customer list, and delete my email address from your list, because there is not a single reason, why I supposed to get a email from you. The only time I contacted you, was via job application, when I applied to your company for a Store Manager position, but never as a customer. So I expect, someone do something, to avoid me getting a email from your company for a account that does not exist, because I have never done any business with you.
    If you want to talk to me, call me at my home 702-655-2451
    Sincerely,
    Carlos Cano

    Anonymous 12/6/11 7:13PM
  • Walked in store with laptop showing national ad for free phones...all stores. The Grenn Hills store said they had no free phones. Spent $750.00 on phones. That was a saturday. On following monday, new national ad campaign for free phones. They told me that was too bad. First month $800.00 bill for two weeks on three phones. There were nmo overages on voice or data. Second third and fourth bills (all one month later - same 3 phones)bill still $800.00 after 2 payments totalling $435.00. Three months in, the bill is still $800.00 but credits that were to be issued in first month have still not posted. We left Sprint because of billing problems. Verizon sucks, their employees at their Nashville GH store are liars and their customer service is useless.

    GardenAngel 12/6/11 11:29AM
  • All representatives were extremely rude! Supervisors, were surprisingly even worse! They make you pay for their mistakes.

    For example, I upgraded to an iphone 4s, with out knowing that although I already and have always had insurance and have been with verizon for over 10 years, there is oddly a different insurance for iphones and representatives must offer it to you before you upgrade or switch. Apparently, mine forgot to offer it to me, and how is anyone supposed to know the insurance for upgrading a phone is different!? Very big mistake on verizon, and now they will no longer insure me because i have exceeded the 30 day window to request insurance when i never canceled in the first place! No call backs, and rude hang-ups from reps. I am disgusted.

    Anonymous 12/5/11 9:35PM
  • All i wanted to do was cancel 2 lines on my account and ad 1 new line and order an Iphone. Over 1 month and over 6 calls to verizon as of today and no body did what they said. They all told me yes it will be cancelled as of today and yes you should have your new phone in 5 days. That was over 1 month ago. each rep. we called said they did not see what we ordered and that there was no phone ordered also. Each Rep said no problem i will do it and nothing each time. A rep said that they would call back and no one ever did. Now, they are saying that the phone that we ordered is not available. after telling us for one month it was. The supervisor we last spoke to should not be working for any buisness that deals with people. 6 calls to 6 different reps and none of them new what the last one did or didn;t do. time out of our lives dealing with these sub humans. Shame on you Verizon for allowing people to be treated like this. still as of today my probelems have not been solved. I call it Comsumer Fraud which it is. To tell us of a service that you are giving and then not to produce it is fraud. To say we are sending you a phone by friday and then we have to call to find out that no phone is even made is fraud, Bate and switch. Now tell us O we can't give you that but you can pay for this? Consumer Fraud.Not to mentioned that the Reps will not give you there last name. You know who i am why do they say they can't tell you who i am talking to. I have been a customer since verizon has been in business. My first cell phone was back as early as 1985 when there was such a thing as customer service. all i know is i hope the supervisor that i spoke to tonight one day comes to New Jersey. Please look me up. I would love to treat you the way you treated me. I m shure you know who you are.Your job and for verizon for that matter is to help people. Not Lie and ignore them. again shame on you Verizon for allowing your customers to be treated like this. I month and and over 10 hours of my life and time.

    Mattgarbo 12/5/11 7:23PM
  • nothing but problems with their whole service. customer support is bad. today when they kept trying to transfer me to some automated system to accept terms and agreements for my phone it kept transferring me to something else(like 4 times) until i hung up and said fuggit. they have a frikken different line you need to connect to for everything so u have to be transferred like 4 times before you get to the person you need to talk to THEIR WEBSITE IS THE SLOWEST POS ive ever been on. and half the time it doesnt register what u click or doesnt forward you to the right page.twice ive had orders that i completed through their website and said were processing that never went through. any phone that has internet capability that you order through their website says you must upgrade to a data package when your actually allowed to use pay as you go( just a scheme to make you pay more.

    screw you verizon 12/3/11 7:02PM
  • I have sent back 3 Droids because the screen keeps going blank and freeszing up. All they say is we'll send you out another asap. Thing is they keep sending used defective ones in instead of a new on. It doesn't really matter to them. The mail guy said he gets an average of about 10 verizon phones to return daily.

    Anonymous 11/29/11 8:42AM
  • Issues with 4g network and droid bionic. Verizon put out a phone not ready to be used in a 4 g network. Multiple issues. Keep being promised a ticket is in for software update. Have lost two months of smooth internet use on phone. Pay alot for really wishy washy service.

    H
    Have repaid for some losses due to phone, but continue selling droid bionic as if nothing is wrong.

    fannieb 11/28/11 6:56PM
  • Customer Service was great - patient, kind - but my phone still does not work. I can't make a simple phone call without it breaking up and cutting me off. And the only option I am offered at the store is to purchase a new phone. Always, that is the goal: sell me a new phone.

    Anonymous 11/28/11 6:00PM
  • VERIZON CUSTOMER CARE SUCKS! THEY DO NOT CARE ABOUT THE CUSTOMER! I TALKED TO SEVERAL DIFFERENT PEOPLE TO GET A PROBLEM RESOLVED TO NO AVAIL! WOW. . . I AM A VERY DISSATIFIED CUSTOMER!!!

    ANONYMOUS 11/27/11 7:38PM
  • WORST customer service ever! I have been treated better by car salesmen! Was told by customer service that internal company policies apply to me even though they are not published in the customer agreement nor were they able to provide me with agreement changes they allege were given to me. Only to be told that oh sorry you would not get those changes they are internal only. So what they publish, vs. what they do are 2 different things!!! BECAREFUL with these RATS!!!!

    n8525j 11/27/11 5:59PM
  • I have been on autopay with verizon for years, I misplaced my credit card and called then in oct with a new number. They send me a text with 451. for a bill, which I said was hihg they said that was because I had suspended the billing but I did not. Then they took out 451 a full three weeks bedore it was due. You cannot get anyone on the 611 number unless you want to wait all day. I am getting away from them as quickly as possible After it was paid I started getting automated calls asking for them money about 3 a day

    Anonymous 11/27/11 8:21AM
  • Verizon is evil and their automated help lines are useless because they just kept transferring me to another useless help line. I attempted last month to transfer my phone number of the last 5 years to a new phone and the moronic store reps managed to "lose" it to another one of their customers. This happened after they spent 20 minutes spewing out technical jargon and pretending to "reserve" my number, but a few days later, my number is gone and they won't even attempt to get it back for me despite me paying thousands of dollars over the years for the "privilege" of being their customer!!!

    FuriousInFresno 11/27/11 1:41AM
  • VERIZON NEEDS TO TRAIN THEIR CUSTOMER SERVICE REPS… ON MANNERS, COURTEOUSNESS, PATIENCE, AND KNOWLEDGE. THE FACT THAT I HAVE BEEN MISINFORMED BY 3 SEPARATE VERIZON CUSTOMER SERVICE REPS, COST ME MY UPGRADE TO THE NEW IPHONE 4S. INSTEAD OF BEING APOLOGETIC OR EVEN EXPLAINING TO ME WHY I WAS MISINFORMED OR TRYING TO RECTIFY THE FACT THAT I DID LOSE MY UPGRADE DUE TO MISINFORMATION FROM VERIZON, I WAS CALLED A LIAR BY BOTH A VERIZON WIRELESS CUSTOMER SERVICE REP AS WELL AS BY HIS SUPERVISOR. I WAS PUT INTO TEARS BY THIS YESTERDAY AND GIVEN THE ANXIETY I ALREADY SUFFER FROM, I ABSOLUTELY DID NOT NEED SUCH AN INCIDENT TAKING PLACE, NOT NOW, NOT EVER. I KNOW WHAT I WAS TOLD, I MAKE NOTES OF EVERYTHING THEY TELL ME OVER THE PHONE WHILE I’M ON THE PHONE WITH THEM. REGARDLESS, I WAS IN CUSTOMER SERVICE FOR YEARS AND NO MATTER WHAT, WE WERE NEVER ALLOWED TO SPEAK TO A CUSTOMER THE WAY I WAS SPOKEN TO YESTERDAY. THE FACT THAT SHE WAS A SUPERVISOR IS WHAT FRIGHTENS ME THE MOST.
    EITHER WAY, I ASKED TO SPECIFICALLY LISTEN TO THE “RECORDINGS” OF MY CALLS FROM THE DAY, YOU KNOW, THE ONES FOR “QUALITY ASSURANCE” AND AS SOON AS I MENTIONED THAT, I WAS SHUT DOWN IMMEDIATELY. IF THEY LISTENED TO THOSE CALLS, THEY WOULD SEE THAT I’M CORRECT. THAT SUPERVISOR AND THE REP THAT I SPOKE WITH BEFORE HER SHOULD BOTH BE FIRED. IN THIS ECONOMY, VERIZON AND ALL BUSINESSES SHOULD VALUE AND APPRECIATE EVERY SINGLE CUSTOMER, NO MATTER HOW BIG OR SMALL THE ACCOUNT.
    VERIZON WIRELESS REPRESENTATIVES, AND THEIR LACK OF PROPER TRAINING AND INFORMATION, COST ME AN UPGRADE AND NOW I’M STUCK IN A CONTRACT WITH THEM FOR ANOTHER 2 YEARS AND FLAGGED AS A TROUBLESOME CUSTOMER SO IN THE FUTURE, I GUARANTEE THAT NONE OF MY PHONE NEEDS WILL BE MET AND ANY PROBLEMS I HAVE WILL NOT BE ADDRESSED. HOW IS THAT FAIR? ALL BECAUSE I WAS MISINFORMED.
    I HAVE DOCUMENTATION OF ALL 3 PHONE CALLS, AND 3 DIFFERENT PEOPLE WHO HEARD ALL CONVERSATIONS OVER SPEAKER. I WASN’T DEMANDING A NEW IPHONE 4S, JUST AN EXPLANATION AS TO WHY I WAS MISINFORMED BY SO MANY DIFFERENT EMPLOYEES AND JUST SIMPLY WANTING TO KNOW WHAT MY RIGHTS ARE AS A CONSUMER… AND MAYBE EVEN AN APOLOGY WOULD HAVE BEEN NICE AT THAT POINT, FOR VERIZON’S IGNORANCE AND LACK OF ACCURATE INFORMATION. I DIDN’T DESERVE TO BE CALLED A LIAR ESPECIALLY SINCE I WAS ABSOLUTELY NOT LYING. I WOULD SWEAR UNDER OATH ABOUT THE CALLS THAT TOOK PLACE YESTERDAY. THAT’S HOW SURE I AM OF MYSELF AND WHAT ENSUED.
    THE RESULT I WOULD LIKE:
    I BELIEVE THAT VERIZON NEEDS TO HONOR THE 30 DAY RETURN/EXCHANGE POLICY THAT I WAS ORIGINALLY TOLD I HAD AND AT THIS POINT, IT IS PAST 30 DAYS SO I THINK VERIZON SHOULD STILL HONOR THEIR ERRORS AND ALLOW ME TO UPGRADE, WITHOUT HAVING TO PAY THE UPGRADE FEE BECAUSE OF THE DAMAGE THAT WAS DONE YESTERDAY. IF NOT, JUST LET ME OUT OF MY CONTRACTS PLEASE. I DON’T WANT TO PAY AND SUPPORT A COMPANY WHO DOESN’T CARE FOR ITS CUSTOMERS.
    AS A MATTER OF FACT, PERHAPS IN THE FUTURE, VERIZON SHOULD HONOR ALL MISINFORMATION THAT CUSTOMERS ARE GIVEN. IT IS NOT THE CUSTOMER’S FAULT IF AN EMPLOYEE IS GIVING THEM MISINFORMATION. WE, AS CONSUMERS, GO INTO VERIZON STORES AND CALL INTO *611 EXPECTING TO BE INFORMED ACCURATELY. WE COUNT ON THESE EMPLOYEES FOR OUR ANSWERS AND HELP ON WAYS TO SAVE A FEW DOLLARS ON OUR BILLS. IF THEY MISINFORM US, WHOSE FAULT IS THAT? WHY SHOULD THE CONSUMER PAY FOR VERIZON’S MISTAKE OR LACK OF EMPLOYEE TRAINING? IF VERIZON’S CUSTOMER SERVICE AND CODE OF ETHICS DON’T CHANGE, ALL CONSUMERS WILL SLOWLY START TO SEE HOW UNFAIR THIS TREATMENT REALLY IS AND HOPEFULLY JOIN THE MOVEMENT TO ANYWHERE BUT VERIZON.
    IF VERIZON’S EMPLOYEES ARE NOT WELL TRAINED AND ARE GIVING CUSTOMERS MISINFORMATION, THE CUSTOMER SHOULD NOT BE THE ONE TO PAY AND SUFFER THE CONSEQUENCES, VERIZON SHOULD. MAYBE THEN, VERIZON WILL BE MORE CONSCIENTIOUS OF WHO THEY ARE HIRING AND ENSURING PROPER TRAINING.
    IT MAKES ME WONDER HOW MANY CUSTOMERS HAVE LOST VALUABLE UPGRADES, SAVINGS, AND EXCHANGE OPTIONS ON PHONES THEY WERE UNHAPPY WITH, ALL BECAUSE OF EMPLOYEE INFORMATIONAL ERRORS. AND HOW DOES VERIZON PLAN ON ENSURING THIS STOPS HAPPENING IN THE FUTURE? THE CUSTOMER SHOULD NOT PAY FOR ANY MORE OF ANYONE ELSE’S MISTAKES. I AM FED UP.

    CONSUMER ADVOCATE 2011 11/26/11 7:46PM
  • Verizon Wireless still bills me the full amount every month, even though I had to leave the States in July, broke because of the cuts to my Social Security monthly pension. Vz has no service here in Costa Rica, but charged me fully all the same. When I tried to contact them a very polite employee said, "I'll transfer you to the person who can help you end your contract, no problem." He then left me hanging for one full hour. A week later I tried again, and the polite lady who answered gave me the same line, but this time she left me hanging for 45 minutes. Thank God I had Skype, so could work nearby while waiting and watching for results.
    Verizon Wireless has just notified me that my bill can be viewed on my email. But there's no contacting anybody, and I'm being charged by direct pay--yes, they have my credit card number--callously, even though they had notified me that after three months of non-use my contract would automatically expire.
    Broke Senior Citizen Winnie in Costa Rica

    laichan123 11/26/11 4:26PM
  • Really poor customer service - takes forever of cycling through ridiculous options before you finally get to a real person. Customer service representatives seem naive, silly and robotic - with no real initiative or power to remedy a situation for a customer. It must be very frustrating for the poor folks working there. Even worse PR for Verizon - anyone who finally gets away from them will never go back.

    Anonymous 11/26/11 1:08PM
  • If you have a problem with Verizon, YOU WILL NOT GET HELP ON THE PHONE. FORGET IT!!! Find a store and walk in to complain in person. CUSTOMER SERVICE SUCKS!

    Anonymous 11/25/11 12:53PM
  • verizon sucks they have to be one of the worst cell carriers out there. CUSTOMER SERVICE IF YOU CALL THEM THAT ARE RUDE IGNORANT AND VERY HORRIBLE PEOPLE BUT KARMA HAS A FUNNY WAY OF COMING BACK AND IT WILL TO EACH AND EVERY ONE OF THOSE MISERABLE B------- THAT WORK FOR VERIZON

    Anonymous 11/25/11 5:47AM
  • Thanks Verizon for not allowing me to have internet the whole week my bill is due every month! It's funny how the day after u receive my payment I have full connectivity every day until that week my bill is due. They told me its just a coincidence... My butt it is. There are other ways to remind customers like say umm email or text...just saying

    samantha 11/23/11 5:05PM
  • Thanks Verizon for not allowing me to have internet the whole week my bill is due every month! It's funny how the day after u receive my payment I have full connectivity every day until that week my bill is due. They told me its just a coincidence... My butt it is. There are other ways to remind customers like say umm email or text...just saying

    samantha 11/23/11 5:03PM
  • Good luck trying to reach a real person in customer service. It's basically impossible.

    Anonymous 11/23/11 5:01PM
  • It has become impossible to reach a "real" person in customer support via telephone. All attempts to do so just route you to an endless series of programmed responses.

    verizon_sucks 11/23/11 4:42PM
  • Sold me a bad phone that works poorly and they have poor customer service that does not put forth an effort to help.

    Anonymous 11/23/11 2:10PM
  • While I realize this will never happen, I would prefer resolving issues with a native speaker of English. However, my experience with what sound like Indians to me has been with workers who are infallibly polite and who ap pear concerned. I just received a follow up call from you which required a yes/no response which would have reflected negatively on your (Indian?) empires. I was trying to find out who calls me several times a day from an 800 number and makes no response when I answer, since I both want (1) to complain about this entity to what ever powers that be, and (2) end those calls. I was transferred to the "do no call" registry, but since the call was transferred, they would not add me to their list and terminated my call. This does not appear to be her fault.

    Anonymous 11/22/11 3:08PM
  • worked perfectly

    Anonymous 11/22/11 1:59AM
  • I tried to cancel my home phone and cable because I signed up for dish. I they told me I couldn't cancel till the end of the billing period. ($40). I tried to keep my Internet and the told me I'd have to cancel all 3 services then reopen my Internet line because you cant have 2 orders in at once. Later i figured out this was all a lie. Opening another line of service they have to run a credit check and oh did I mention there's an instillation fee ($79.99) and activation fee (29.99). What are they installing and activating if I already have the setup in the house? So here I am out of $150 and all I get in return is aggrivating and inconsistent customer service.

    Pissed with Verizon 11/21/11 12:18PM
  • I had verizon for more then one decade and when my phone and started to get real trouble with my phone the worse customer service i've got. And it was from customer relations and when I tried to get in touch with higher up people a nasty woman from Verizon, the Associate Director of customer relations Yvone Henry (Yvone.henry@verizon.com 803 240 3164) block me from contacting the executive offices. A family member died and I did not receive the phone call because my phone was not working and customer relations and Yvone Henry would only actually do something about it if I signed another contract. For additional 2 YEARS!

    I emailed and called:
    Holyce hess Groos
    Holly.hess@verizon.com
    908 559 5507
    Her secretary Robin was just like a robot and would not let me even leave a message.

    Tom Tauke
    Executive Vice president
    thomas.j.tauke@verizon.com
    212 395 1032

    Doreen Toben
    Exectutive Vice president & CFO
    212 395 1057

    I also wrote a letter Dan Mead (the CEO) and John Stratton the second in command and never got a response either. But I bet if I did not pay my bill or something VERIZON will sure call me but when a customer has a real problem. They ignore it all the years been a loyal customer means nothing to them.
    The higher executives do not care how things are being handled by their employees or how they are treating their 'bread and butter'.

    Without us there would be no verizon!!

    This is where most executives from verizon receive letters
    one verizon way
    basking ridge, NJ 07920-1097

    Got no response from anyone. I guess I can only get good customer service or the things that i pay for it they lock me into another contract.

    DO NOT GET VERIZON!!!

    Anonymous 11/21/11 9:13AM
  • I purchased a new Blackberry Torch 9850/9860 on October 21, 2011. On November 18, 2011 - just 31 days later, the phone became unusable. The CSR at the Verizon store said that it was a "terminal problem" or words to that effect and that he'd have to order me a "new" phone. Now I knew that it might not be a new phone and when questioned, he agreed that it would be a "Certified" pre-owned and reworked phone. Now if I wanted that type of phone I would have saved the money and purchased that in the first place. But because I was outside of the "14 day warranty" the matter was out of his hands. His company's parameters kept him from walking to the front of the store and pulling another phone for me. I did not accept his offer to order the "new" phone, and I am weighing my options about whether to contact my own state's AG and the BBB. In terms of friendliness, the worst part is the way that the CSRs RUSH you through the transaction!

    JanCDee 11/20/11 11:33AM
  • How does it make sense, that any business would choose to slam a valued and faithful customer with a one time penalty of 700$ than to work with that customer and keep their business?
    I got really sick during a few months and ended up in the hospital for a period. My illness completely incapacitated me during this period. I called them and explained to them why I had missed some payments. Something I had never done with verizon in over a year of dealings. They were ruthless!
    No one cared about anything except getting their termination fee.
    They sent me to collection and its on my credit. IM GOING TO PAY THIS STUPID FEE. I am a teacher and a real estate agent. Why would you throw away a good, no a great, customer who earns a good income and needs to use a cell phone constantly, in order to extract a one time fee?
    How is that good business practice? How stupid are these guys? Honestly, EVERYONE should stay away from Verizon! They are greedy stupid crooks.

    Bcinque 11/19/11 6:06PM
  • I bought a Samsung Fascinate that freezes every day. Within the first 30 days of purchasing it, I had it replaced TWICE--that's how bad the phone is. It still has problems, but Verizon will only give me a refurbished phone of the same kind, and I can't switch to another type of phone because I would have to pay for it. Plus, they signed me up for another two years, so I'm stuck with them, or they will charge me a huge penalty fee for leaving.

    THEN, I purchased a 4G hotspot from them, asking several times if the coverage would be good. They assured me it would be, yet I have nothing but problems and am disconnected continuously. Now, the pages won't load on my PC or phone, and the connection is slow, but Verizon says nothing is wrong with the data connection in my area. It was working yesterday!! Now I'm stuck with a two-year plan for both phone numbers, and I deal with customer service representatives who refuse to help because they are not permitted to be reasonable and helpful; instead, they put up a facade, claiming to care but saying they can't do anything to help me. I cannot wait until these contracts run out so that I can switch to At&T.

    I-Hate-Verizon 11/19/11 3:18PM
  • I recently had to switch numbers on my cell phone. A Verizon rep told me that the reactivation of my original # would be $25. I received a bill for $150 termination fee instead. This was gross misrepresentation of the price. My family has been a loyal Verizon customer for 7 years but none of the customer service reps thus far will listen to reason. They insist we pay $125 over the quoted price. I do not want to reward bad business practices. Verizon has just lost a customer.

    hilwils 11/17/11 9:47PM
  • VERIZON'S CUSTOMER SERVICE IS THE WORST MOST ESPECIALLY RAPHAEL. SO ARROGANT, OBNOXIOUS, ANNOYING AND DOESN'T KNOW ANYTHING. HE SHOULDN'T BE WORKING FOR VERIZON.

    K 11/17/11 8:38PM
  • Verizon has the worse customer service!!! I reached executive relations and it seems like the higher I got the worse customer service I got. I was verbally abused and they threatned to cut off my service. I was a customer for over a decade and my problem was the my blackberry started to duplicate everything and did not want to fix it. They wanted to give another phone and never really apologized for how I was so mistreated by executive relations. I did send emails to executives and nothing happened. They blocked my phone from calling corporate!! Who does that...NOBODY!
    I sent an email to a few executives nobody responded, they don't care.
    CEO and Chairman Ivan Seidenberg -ivan.g.seindenber@verizon.com and his office number is 212 395 1060 fax is 212 719 3349

    Go to the consumerist.com they have the number for a lot of the executives! Call them up!!

    They are rich because of people like us paying them and treating us like crap is just not cool at all.

    Anonymous 11/16/11 7:25PM
  • Their should be a law against making customers whom are not in a contract continue to pay verizon bills because customer service refuse to turn the phone off.

    First they said the 13th two weeks ago and it is the 16th and my phone is still on. Local verizon can't help me and the customer service people act stupid is as stupid does.

    Anonymous 11/16/11 5:42PM
  • I recently bought a new phone because my first two Droids were lemons. After 2hrs on the phone with Verizon I got no satisfaction so the next day went in to the local store in Spokane on Francis and division still no satisfaction the best they could do was send me and refurbished one mind u I only had this phone for 30 days when it went totally screwed up so I get the shaft buy new 30 days latter u get used on so what good is the warranty I ask u. So then they ordered me the refurbished one overjoyed and the associate at the store promised me it would be delivered no later than 1030 the next day then he put the wrong address in after he was told ten times and it couldn't be delivered. I'm telling u right know as soon as my time is up I'm checking in to dumping Verizon. I have been with them for 25 years. I think Verizon just doesn't care about their customers at all cause I sure have got the shaft. Oh and on top of it the manager WINSTON at the Francis and division store when I called to inform him what his employee did he told me"THAT IF. MY PHONE WAS THAT IMPORTANT TO MY WORK I SHOULD GET A LAND LINE" THATS CRAP!!!!!!!!!!!!!!!!!

    Anonymous 11/16/11 2:34PM
  • I have an email from you; however, you no longer respond to the ID or passwork that I have on record-so I have no idea why you sent the email. I have tried your phone numbers and dislike all of them. I would like to "talk" to a real live person about my service.

    William
    360-437-1991(not my cell)

    Anonymous 11/16/11 2:30PM
  • After 10 years with Verizon, we are finished.

    It all started when we decided to renew our 2 year contract. We signed the contract with the understanding that they would provide us with new iPhones at significant discount. We were going to more than double our monthly fee to cover the smart phone 4G service. They shipped our phones via Fedex; however, the phones never showed up on our doorstep. Fedex claims they were delivered. Perhaps they were stolen, so we filed a police report. Customer service was unwilling to extend us any additional phones at a discount, and requested an additional $1200 to replace our phones.

    Having not received our phones, we proceeded to cancel our service, for which we were hit with two contract termination fees. We were only into the new contract by a month and we never received our new phones. Now they claim we owe them $1300 and they are threatening to ruin our credit through a collection agency.

    Thanks a lot Verizon for your excellent customer service. It will be my mission in life to tell everyone how little they value loyal customers.

    verizonisterrible 11/16/11 12:16AM
  • I have been defrauded by Verizon Wireless. I do NOT have an account with them. There is a charge of 216.48 on my debit card thru my bank statement. It says Atlanta, GA on my statement. I live in NH. I have called them to ask what this charge is. No one will help. Even the fraud department would NOT help. My bank won't help either because it is a business card.
    WTF?

    Rebecca1 11/15/11 7:04AM
  • I do not even have Verizon Wireless, yet keep getting emails about having an outstanding balance, and then confirmation for my $600 payments. I am not missing any money and I still don't have a clue as to what they are talking about. What is weird, and why I keep contacting them, is because they keep saying "ending in the credit card number #### which IS the last 4 digits of my main card. I cannot contact Verizon for the life or me due to endless automated systems. COMPLETE CRAP.

    TYxTY 11/14/11 11:09PM
  • I have been a Verizon customer since the changed their name. I used to have my whole family and many friends signed up, they had excellent coverage, customer service, but the last 3 years they have gone way downhill. service where i live sucks they have not fixed it. i have had repeatedly had bad phones they send refurbished ones that don't work or are worse than the one i sent back. all my family has left. I would but they screwed me with my last phone upgrade and extended my contract by over 2 years, horrible spotty coverage, useless policies and customer service, and crappy phones. they now have some good phones but do not offer them to existing customers unless you pay $300 if you sign up for 2 more years,
    VERIZON sucks don;t go with them, I have to wait over a year now before i can leave unless i pay $300 a phone. they suck.

    Mtbiker 11/14/11 8:06PM
  • Verizon switched me over to prepaid for five hours and would not switch me back to my old account I had for 15 years. Prepaid did not work. I lost my upgrade money and was without a phone for two days and seriously 9 hours on the phone and in the store. I only got a I am sorry for your inconvience but no resolution.

    flores 11/13/11 9:11PM
  • Verizon is full of it. I own one of their higher-end phones (Droid X), and I'm on my 5th one in less than a year. They do little to solve your problems, and if you request to be given a different phone after so many consecutive problems, they basically say "too bad" and send you another problem phone.

    I'll be switching to AT&T once this contract is up.

    Ryan 11/13/11 2:51PM
  • verizon wireless is the worst company i have ever had the occasion to deal with. My mother in law 67 years old legally blind signed a contract for home phone service and wireless internet and was told that she had 14 days to return the items and not be obligated. Well when she tried to return we noticed the sales receipt was back dated 5 days from the actual purchase date according to the credit card receipt than she is being told the box they gave her is not the right box for the phone service and it can not be returned. the box for the wireless internet which the sales guy ripped when he opened can not be returned because it is ripped and the plastic insert is missing so it to can not be returned. I went there and spoke with management who refused to give me the district managers name or contact information. This seems like very shady business practices for such a big company. The biggest problem with the service is that you can not get a signal in her house to use either of the services although you can get a signal in the driveway but what good does that do. Seniors beware DO NOT PURCHASE ANYTHING FROM THIS COMPANY

    rnaze69 11/12/11 5:22PM
  • I bought a Droid 2 Global about a month ago and ive had nothing but problems with it. First of all i can place and recive calls but whoever is on the other line cant hear me. I also cannot hear them either. Second of all my touchscreen will not resopond unless I try about 4 times. I also have had trobles with my billing they charged me double on my data package. I am currently pretty mad.

    Nobody 11/11/11 5:53PM
  • Been without ability to receive calls since they supposedly ported my number over Oct. 22nd. Do you think I knew this? No. They took my $ but can't use. Gave me a $15 credit. Whoop-tee-do!
    Now they're saying that my number can't be ported because the other vendor disconnected my line. This is absolutely ludicrous!

    On hold and chat with Colorado cust service for 47+ min then was referred to the verizon store - spent over 1 hour with them...nothing resolved.

    beth 11/11/11 3:12PM
  • I have had nothing but problems with my wonderful phone from verizon. Not only will they not service it, they won't take it back or fix it. They will however, sell me a new one.i can't connect to wi-fi. I can't get my phone to ring, it only goes to voicemail. I can't retrieve most of my calls,they are either dropped or never go through. Forget apps.

    misslibbi 11/11/11 8:22AM
  • Hi I need to say this Verizon wireless nasty people .they do not care about loyalty such as being a customer since 2003,they sell u refurbished phone 80pct of the time when u are 3months from ur upgrade .customer svc dept just give u the runaround. People look into other phone plans you will be making the biggest mistake dealing with these morons @ Verizon. . Hope this helps Amy Bas6@ gmail.com

    Amybas6 11/10/11 9:31PM
  • There is no CUSTOMER INFO or service at the "wireless" store I went too..after switching to a different "house phone" service is terrible..but the BIG deal is going to the 4-G HOT SPOT..sound great when given the pitch..BUT failed to tell me I would loose my current e-mail address(also Verizon..who knoew)..and didn't know until one day tried to check e-mail and NO SERVICE..without any warning..my husband was on the phone FOREVER with several different people and still could not keep our ole e-mail address..you can imagine how much trouble this caused..AND when I called JASON GERACI (our rep that helped us at the store..yea right) told him the situation and why didn't it explanin all this to us in the beginning..also we had told him that we had a "bundle" that included our TV's, phones and internet service..oh..that doesn't matter..BUT in reality..because we "broke-up" the bundle..our TV was going to go up $30 a month..well..that got cancelled too....anyway, back to Jason..he would check into it and call back the next day..YEA RIGHT..that didn't happen..what has happened to CUSTOMER SERVICE..there certainly is none at this Verzizon Wireless Store..DON'T SWITCH to Verizon wireless!!

    rita 11/10/11 5:13PM
  • I have been a Verizon Wireless customer since 2003. I thought I was on the 900 minute plan but rarely use my phone so I didn't specifically look. I had a family situation that required many phone calls - now I have over $400 in overage charges. No warning was provided.

    UnhappyCustomer 11/10/11 9:01AM
  • No Verizon service in Datil, NM from 3:30 pm 11/8/2011 until 9 a.m. 11/9/2011. Customer service said something about there service for Northern NM had been hacked.

    Donna 11/9/11 9:30AM
  • Horrible customer service! "Customer Service" girl kept interrupting and talking over me in an extremely condescending tone! Issue NOT resolved and she would NOT transfer me to someone else to talk to.

    Valerie 11/8/11 10:21AM
  • I've been on hold FOREVER!!! This is just rude!!!!!!! Come on people, I'm paying for a service....

    Anonymous 11/7/11 12:14PM
  • Where do I begin..One year to the day, I have had trouble with Verizon. Seems first they could not get it into their heads that my billing address and my actual address was the same, which meant that if I had an actual emergency where I called 911 they would not come to my actual address. Well I think that they finally fixed this, but not do not have internet. I use there Vacation option. Which means that they put my triple bundle account on hold which holds the phone and tv and internet @ the home but shold enable me to use the internet service. Well guess what I cannot use my internet. If I call them it takes them at least 15 minutes or more to read my account, it is very long. I use my cell phone which does not have unlimited calls on it. I live in two different states and this is why I need to do this. I was promised by the last person that I talked to and he was very stern and not very nice to me, and left me with feeling that he was blowing smoke up my you know what. Well guess what he was just in line with everyone else there that does not know what they are doing. I cannot tell you how many people that I have talked to there and they cannot get my account fixed. I am so so tired of all of the phone calls and everyone having different answers, don't they have classes and teach them anything!! No one there knows what they are doing. I still do not have internet....

    Marie M 11/6/11 10:42AM
  • I went to the enfield store for a up grade on my account(which has five phones and a lap top) but i was told i had to wait another seven days or it would cost me $20 more per phone. Second this was my accout only to find it is now my wife's account now.couldn't tell me how it was change. I found all this to be a bunch of bull consider with the bad ecomony they would think about loseing the busisness which is about $300 a month. Now I am thinking about going to another service because they treat you like crap.here is another thing that is bull they can decline or accept these comments!

    Anonymous 11/5/11 4:56PM
  • My contract ended with Verizon and due to their high rates in this economy I was forced to switch to a cheaper carrier. I had my number ported and then called to cancel my service with Verizon. I was told that I had just started a new billing period and they could not terminate my service until the end of the new billing cycle. Basically I will have to pay for another month of service that I am not getting! I argued with the person from Verizon and was told the only way I could terminate my service immediately was to lose my ported number. It sounds like a bunch of bull@!*# to me.

    Anonymous 11/4/11 8:56AM
  • I just need their help to get an old phone working and load my contacts to it since I drop the phone I was presently using but I get to their store and they are nasty there. They appear to look down on customer that does not have much knowledge on cell phones.. I though they were there to help not mock the customers.?

    Div 11/4/11 8:16AM
  • I had a billing issue nd asked to speak with a manager- I was given another CSR not a manager. I have not been able to resolve my issues of a block being removed from my daughters phone whe I upgraded my husbands phone. I have cotacted the BBB, FCC and a filed a claim with the courts. I have been a good customer and have been treated poorly. I hope with a little legal action- they will be able to "hear me now"

    Anonymous 11/3/11 3:15PM
  • I was charged a $5 late for my September bill because it was due Sep 20 and the payment was not posted on Sep 21. I use an electronic bill-paying service that sent a check on Sep 15. The payment was not posted till the check cleared on Sep 21. If the check cleared on the 21st, it was clearly received at least one day before. So, because of Verizon's inefficiency I get charged a $5 late fee. It was refunded, but it took 20 minutes on the phone. I have better things to do, especially as it could happen again.

    Anonymous 11/3/11 8:33AM
  • I can't believe how well this worked. I will definitely keep this information handy. Thank you for your help.

    Kay 11/3/11 8:08AM
  • I have been with verizon wireless since 2000 and never a problem until this past year over billing charging for SMS text cramming ton of scam and unsolicited calls during peak hours charged minutes for unanswered calls and harassed and treated like crap by financial services because I pay the bill a few days late, let me stress been with them since 2000 never missed a payment just a little late but payment always made and again never a problem before but suddenly problem now what changed? nothing on my account just verizon getting greedy. This month my daughter in service had a problem with her portion for previous month and so she went into the online account and paid what was due to cover that portion and yet verizon applied it to the not due yet bill and shut the phones off saying even though she covered the past due amount paying of the current bill not due yet they considered the account delinquent and shutoff the service off for a bill not even due until 11/14 when I call and complain the women rep is rude inconsiderate and not helpful she argues with me makes me more upset and then be-little's me by telling me I need to make my payments on the 14th when its due! I told her it was current and not due till 11/14 and also called her a few choice words I shouldn't have to pay for this kind of treatment and stress my account was never a problem in the past suddenly good customers mean nothing to verizon they want to terminate your account so they can charge the ETF and get something for nothing, why else would they treat paying customers like crap? Will not renew any of my phones when contracts are up I'm going where a paying customer is appreciated even if I'm one day late!

    SERENITY NOW 11/3/11 4:25AM
  • Have absolutely no complaints about the Verizon employees and their service in the past. In fact until 2 weeks ago we were poster customers for Verizon. Then we were scammed by a "Premium Retailer" for Verizon. Equipment did not work, we were overcharged and expect this issue is not over. Verizon Corporate Stores cannot simply say it is not our equipment and we cannot help you. Who gets the revenue, that's right Verizon! Shame on you Verizon this is a fraud you are involved in and it will hopefully cost you a big chunk out of your customer base. Shame on you Verizon!!!!!!!!!!!!!

    Sheila 11/2/11 11:01PM
  • Verizon just screw my 87 year old mother-in-law. she was supposed to have service Nov 1 2011 she has no service and to life line to family and a limited number of friends. They say it will be up and running Friday. I guarantee you my trucks will be circling verizon head quarters with unpleasant banners around them. VERIZON SCREWS SENIOR CITIZEN

    angry consumer 11/2/11 8:43AM
  • W Melton
    I was a customer for about 3-4 yrs before I chose to leave verizon because the service would drop my calls when was in certain areas near where I live where I hunt. I went back to a company that I previously had been with before Verizon. My original contract with verizon was for one year. In 2010 I decided to upgrade to a newer phone.
    Now understand, I am 68 yrs. old and not looking for the fancy phone. I use it for communicating with family and emergencies and not much more. When I upgraded I got about the same type phone as the first that I had, nothing fancy. I payed $150 with Insurance cost included. Not being the knowledgable person about phones I simply picked the phone of my choice and signed what documents I needed and payed for it and got the hell out of Dodge. Now little did I know that I signed a brand new 2 yr. contract that I was not informed of at the time and also I agreed to a $100 cancelation fee that I was not aware or informed of when I purchased the phone. Don't know why they did not tell me, because I would never had upgraded to a newer phone if I knew I was agreeing to a new 2yr. contract. I called the service center to complain and to work something out with verizon but I was simply sent back to the store management to "work it out". Store management refers me to the service center and here we go... I feel that I should have been informed of the new contract for 2 yrs and that there would be a $100 cancelation fee. Yes they gave me a copy of the agreement that I signed in the store when I bought my phone (about 24 inch long ticket of fine print). So, I feel I have been taken advantage of and looks like I am not going to be able come to any fair agreement. I am still being passed back and forth between the store and the service center. You would think they would at least try to meet me half way... It like talking to damn brick wall. No thank you Verizon
    W Melton

    Anonymous 11/1/11 2:29PM
  • Went to Verizon Wireless for my crack in my Android X screen because I have insurance and warranty on phone so covered, right?

    Sure after my $80 deductible-oh the fine print!

    You'd think a customer that spends darn near $279/month for my wife and my wireless service, $149/month for Fios, internet and home phone would get a break? Nope nbada nothing!

    Heck, Verizon Fios and Verizon Wireless business unit cannot even save a tree via consolidating the bills!

    Noexpectations 11/1/11 1:46PM
  • We inherited Verizon since we began with GTE and our first mobile phone. Unfortunately Verizon now has the service and their customer service is unacceptable. I can't go into any Verizon authorized centers and just grab and charger or ask a question, instead you must take a number, even when there is no one else in the store. It is more like the meat market from the old days. Of course I know they expect you to look around while they stand around doing nothing and you will see something that you just have to have. Some of us could be less interested and just want to purchase a new battery or ask a question about a phone I purchased but that is not going to happen with Verizon. If you call a store and get a young, snippy not to mention uneducated person on the other end who can't seem to figure out what tense of a verb to use, she is scripted. You can't talk to the person because she is talking to you, she doesn't listen because she is reading a script which tells her what to say. The only good thing I can say about Verizon is when you are able to get through to customer service they are usually knowledgeable and helpful. As for Verizon, customer service is no longer at the top of their priorities and that is sad and is happening in so many of our take over businesses.

    Anonymous 11/1/11 12:05PM
  • I signed up with verizon wireless and was sent 2 phones. When we recieved the phones and activated them we had no bars to one bar of service on either phone. I could not even call my wife from across the room! So the next day (about 24 hrs since activation) I called to cancel the service under the 14 day trial policy. They cut off service , I sent back the phones and recieved a 350.00 bill in the mail! I called them and they told me they had recieved my phones back, and to disregard the bill, and said there may be a small charge for actual usage. Then I started getting calls from their collections dept. saying they were going to report this on my credit. They were very rude on the phone, and told me my phones were activated on the 20th, but I didn`t recieve them until the 21st! How could the 2 phones be activated while they were in fed-ex`s possesion without batteries in them! WOW there better than david copperfield!Since then they have sent me another bill, this time for 666.99! i`m tired of talking to these idiots

    IRRITAED 10/31/11 8:35PM
  • A long slide in customer service has turned into a landslide. Four consecutive phone returns to the so called "100 point performance checks" promotion of refurbished droids program. Three were returned for blown speakers and one for an inoperable phone jack. Not exactly complex software issues bub. Maybe when they lose enough customers they will consider dusting off the age old customer service manual 101.

    Bad Verizon 10/31/11 8:00PM
  • I am trying to pay my Vorizon bill that is due today. I called by phone went through all the data collection and was ready to pay the 3.00 charge, that changed to $3.50 until at last it said it will take 2 or 3 days to acknowledge this payment to my account.

    The amount is $47.05 it is a final bill payment. Can you help me? I already gave out all my checking numbers to pay this amount before I cancelled it due to the delay, which would make payment late.

    suetommy 10/31/11 2:05PM
  • I bought my iPhone 4 at The Wireless Zone Fox Chapel on 9/13/2011/ The sales person was Shane Kunkle. When I got home, I found that he sold me a wrapsol ultra cover (item #40299) for my phone that did not fit with the crystal case (item #4GIPHONECPKC) that I bought at the same time. I took it back and exchanged it for a different transparent protector. Two weeks ago I attempted to charge my phone with the car phone auto iPhone FM transmitter (item # MC677LLA). It also did not fit with the crystal case. When I tried to exchange it for something else, Shane stated, "That's why we give you 14 days to exchange a product."

    I cannot use the item priced at 59.99, and I feel that I was mistreated.

    I will not go to that Wireless Zone store again. It is located at 948 Freeport Road, Pittsburgh, PA 15238. Shane did very little to help me select the equipment originally and showed no concern about my situation. Shane has no interest in the customer or in trying to help persons select the proper compatible equipment. He is a very poor representative of Verizon.

    Karen Brown Peterson, RN, PhD

    cyberkgb@aol.com 10/31/11 1:21PM
  • Called today to pay my bill, the customer service rep. sounded like some middle aged trailer trash woman. I asked to pay my bill, she couldn't tell me how much it was, she then kept cutting me off, was rude, disrespectful, and then said disconnecting call and hung up on me. I called back, the rep. wouldn't let me talk to a supervisor, and wouldn't transfer me to anyone. I've been a customer for almost 2 years and to get treated like this is disgusting!

    jmiller 10/28/11 6:29PM
  • i also had a $100 rebate i sent in and it said it has already been redeemed, (not by me).

    steven 10/27/11 11:38PM
  • im sooo tired of verizon wireless, i have the most dropped calls ive ever had.i (supposely) had a mexico plan where i work, and i just found out i didnt, my bill is over $500. I hardly have any service at home in Mississippi with them. Im fed up with them and im changing to cell south.

    Steven 10/27/11 11:36PM
  • You just have stolen my balance from me! I am a laid off person and have my cell phone for emergencies. The key word here is LAID OFF! That means I have time on my hands to go to your local locations to place my COMPLAINT in person as long as it takes! I have PRE PAID SERVICE which means you have stolen cash from my personal POCKET! There was no mention of this potentially happening when I signed up with you! I will also be very happy to share this experience on Facebook.
    ikern@wi.rr.com

    Anonymous 10/27/11 12:31AM
  • I have been with verizon for over 4 years however there system says only a year and though I was able to upgrade phone 1 year ago I did not. Now that I want to they refuse to give me the Free phone I was promised as I have limited usuage in one hand and I can only use a certain type of phone. The kicker Is that I have called and e-mail several times and had to reort to pruchasing calling card to use long distance on home phone to contact my soilder spouse because phone doesnt work.

    dragoat11 10/26/11 9:26PM
  • Verizon has no way to deal with disabled customers who require RELIABLE equipment and cannot be without cell for safety reasons. They require non-functioning equip be replaced by mailing replacement in 3-5 days. NO Exceptions to the rule... No picking up replacement phones at stores. Mail only. Other carriers are not this way.

    LULU BELL 10/26/11 9:50AM
  • Ordered my iphone 4S in a Verison Wireless Store. Got the shipment notice today that it will be delivered tomorrow. And I noticed the ship to address is incorrect. Immediately called Fedex whom will only allow the shipper to change ship to information. Called the local store where I ordered the phone. The rep put me to Verizon 800#, waited, waited, talked to a rep who can't do anything, transferred to another, then another, finally talked to someone, and was only given the option to call back the local store, as they can't do anything about it since it was not ordered from them. At this point, I am ready to cancel the order.
    Called back the local store. Someone was telling me it would take them at least 72 hours to correct the address with Fedex. I could not believe it!
    It is not the mistake that bothers me, it is they are not doing something to correct the mistake. It took me over an hour on the phone to get someone to submit this change to Fedex, and if that goes through on their end. I am ready to reject the shippment and not switch to Verizon. This is not what I expect as a new customer.

    unhappy new customer 10/25/11 7:46PM
  • I have to say the the verizon wireless website is the most difficult to use of any website i've used in recent memory.

    I was trying to turn off the ringback feature, the customer support was absolutely no help... none of the instructions were helpful... I couldn't even find the first link to begin solving my issue.

    gregr 10/25/11 7:17PM
  • I suspended my phone for 90 days.. Verizon still charge me for part of that time plus they were suppose to suspend my phone for further time after the 90 days.. They didn't do it and then charged me $100 even though I never used the phone. I have been a customer of them for over 7 years yet am being treated like this.. Very disappointing.

    Anonymous 10/25/11 4:08PM
  • This listing worked great!!! Thank you so much I'm a new Verizon member and they seem to Like to hide there numbers so I appreciate It and what you are doing for people thanks again.

    Anonymous 10/24/11 9:43AM
  • Great contact info. I just called and it said "higher than average call volume. Call will be answered in order it was received." I hit 0 and ### and voila! Instant customer service rep! I'm very happy with info on this site. (Verizon rep was useless but that is beside the point).

    Anonymous 10/23/11 2:47PM
  • I was promised my phone next day service. Didn't get it. Call verizon that is the rudest ppl I have ever spoke with. I am so upset with the way they have treated me. Its discouraging knowing I can go somewhere else pay less and have better service.

    amy 10/22/11 11:39AM
  • I have a prepaid plan that was transferred to your company from another company without my knowledge. The plan that was originally set up for my account 208-252-0786 was explained to me that my $20.00 payment was good until all minutes were used and could be renewed upon payment of another twenty dollars. The balance would be carried forward for as long as it took to use it regardless of dates or time limits. On the receipt that I received at last reprenishment states that the $20.00 payment expires in 30 days. To carry the balance forward I would have to add more funds before the expiration date. You also have a legal disclaimer below that this paymentis a replenishment of your existing account and is subject to the terms and conditions that you acknowledge you received and agreed to when you activated service. I agreed to the service that my payment would last until used and when I made another payment, that any balance would be added to the new amount. I have not agreed to any change since the original set up. Your "legal disclaimer" should cover the original activation. I could not reach a live person even though you showed on this site how to do it. Please reply to Helen Stratton at e-mail address: hrstrat@dwstratton.com. Thank you.

    Verizonwireless.com/finance 10/21/11 11:20AM
  • After being a Verizon customer for many years, I received a bill for over $600.00 for the month of July 2011. I have always had a 900 minute plan and always paid my bill on time.
    I just knew that this bill was a mistake. I asked for and received a copy of all calls made, except the "unavailable number" calls.
    I asked Customer Service how I could verify calls if the number is unavailable? No answer. Rudeness as a defense and no help to solve the problem.
    In essence, there is no way to verify the calls that were billed to me.
    I was referred to the "Fraud Division" which was worse. They rep was rude and did not know what she was doing.
    My cousin is a lawyer and we will be disputing these charges by letter. I asked where I could send my written statement of the numbers I was being billed for calling that I did not recognize. I was told, that they do not have one.

    sfraser 10/19/11 3:50PM
  • That worked amazingly well. I called the 800 number and got the message that due to a high volume of calls that I would need to hold longer then normal and I pressed the 0####0 and was IMMEDIATLY connected to a live person and helped. Thank You!

    mjwoody 10/19/11 8:58AM
  • While waiting for the NYS legislature to decide to continue unemployment benefits, I spent the summer of 2010 (June-September) without a dime. Each time an extension was announced, I spoke to one of the nice representatives promising to pay what I was owing at the time, only to be disappointed by the continued debate at the NY State capital. I had asked someone to help me pay my outstanding bill in August, but my account was disabled. I emailed VerizonWireless assuming that there may have been an error with their website. The email response was that my bill was in arrears and that I should pay it - the reason why my account had been disabled. After 7 years and recommending 100s of people online & in person, I was shocked to find that my final bill in the beginning of September was not the 2 or 3 months (at max) that I owed, but a whopping $979. It didn't make sense to me, since my bill was around $200/month...I sent an email to point out the quote error end quote, and if that amount included a disconnect fee, I would not only be disappointed, but would discontinue to recommend VerizonWireless to anyone, because after being a loyal customer for so long, it was a tragedy to be just 'cut-off' like that. I didn't hear from them again. By the 3rd week of September, the Legislation passed and I was due to receive the past unemployment funds...I was shocked when the first transaction out of my account was from VerizonWireless for the almost $1K. I also had rent to pay, which I was unable to 'catch up' with because I "paid my cell phone first?"..This is unfair. I would have preferred to pay what I had owed, and continued my service, then to have been booted out and robbed

    cellPhoneBr 10/17/11 4:00PM
  • Just ret'd from local Verizon store. My cell phone literally fell apart and I needed a replacement. I was informed by Verizon when I renewed my contract last year, that I was entitled to an updated model, no charge. I turned it down at that time as I liked the one I was using.
    But when it fell off its hinges, I did need to replace it. Went to local Verizon store and signed in for next available service rep. Waited with my husband for approx. 45 mins. and after 3 complaints to a manager that other people were being taken before me, finally got some attention.
    Something has to be done about this mis-treatment of customers. You have to give your service personnel some training workshops or devise a better system in handling in-store customers. By the way, this happened to me the last time I tried to get some service at the same store.
    To avoid going back, I chose the wrong solution to paying for this so-called "free" updated phone. Had to pre-pay it and send in for a $50.00 rebate which will take 4-6 wks. To put it mildly, I AM NOT HAPPY WITH MY VERIZON EXPERIENCE TODAY, ON ALL COUNTS!

    Anonymous 10/17/11 3:14PM
  • If you are out there and you are reading this please do not do business with Verizon wireless or Verizon, they are officially the worse company to deal with when it comes to billing statements. Literally every month Verizon bills comes with different amount. They are the worst company in my list and they are quick to send your name to bills collector if you can avoid them it would make your life a lot easier.

    moneytalkd 10/17/11 11:37AM
  • COmplaining of service problems since June 2011. First appt was a no show. NO apology to me! Req'd a Sup'vr to call. NOne called. Req'd Escalating Dep't to call. They did not. Refused to prioritize my out of service and made me wait another 2 wks. # repair visits late, problem worse and one repairman disconnected my cable modem. So now they removed my one working line!!! Complained of service on Friday. Wa spromised that they would not close out repai until I was spoken with. They closed out repair and contacted me via text BECAUSE PHONE STILL OUT OF SERVICE!!!!

    selective 10/17/11 6:07AM
  • Oh, I wanted to add that the one time I was able to get throught to CSR, I was told that she could not help me, because there was a delay between me and her. Now in Afghanistan I admit there are phone delays. I asked her if she could hear me. Response was yes but there is a delay, followed by I cannot do this delay, disconnecting ..CLICK. the delay was only about 2 seconds. WHICH IS AMAZING for over here. Lucky for me I had her FWD number. Called her back and was told this time that I was harrasing her, Upon asking for her name, and to speak to a supervisor. Again, SIR I AM DISCONNECTING!-- What Customer service was that? I was being very pleasent due to the circumstance, but now you have made me angry, and wasted time that I could be using to you know Speak to my three year old son, since I am missing out on a year of his life.

    timford86 10/17/11 12:29AM
  • I am currently a Soldier stationed in Afghanistan. I suspended my phone for the duration of my deployment. Out of the blue verizon unsuspended my phone, and sent my a 300$ bill. My bill even when I am paying it has bever been over 150$. As well trying to call them is impossible with there times, as that would mean I have to walk to an MWR in the middle of the night to call and get a hold of someone. Tried this twice already only to get "we are experiencing higher than normal call volume". 30 minutes later still on hold, my calling card is wasted out 30 minutes, and my time on the phone is done, and I have to wait in line again for another phone to open up. I also have been trying to figure out why our MIFI that my wife is still using to skype with me periodically, wont let her use the password we set up to update. Now she cannot get on at all. Verizon. Way to support your soldiers overseas (this isnt the first time I have heard this happen)I hate you, and yes once I am done with my contract I will be moving my family to Sprint. Sick and tired of your constant issues.

    timford86 10/16/11 11:54PM
  • THIS IS ONE OF THE WORST EXPERIENCES I HAVE EVER HAD WITH TRYING TO GET HELP. I AM A PROFESSIONAL GETTING READY TO PRESENT AT A CONFERENCE AND SOMETHING HAS HAPPENED TO MY EMAIL. I AM TOLD THERE ARE 8000+ EMAILS TO DOWNLOAD, THERE IS ONE NAME, EMAIL ADDRESS COMING THROUGH WITH THE TEXT FROM ANOTHER EMAIL ADDRESS THEY ARE IN NO WAY RELATED. I CANNOT ACCESS MY EMAILS, I HAVE IMPORTANT PATIENT INFORMATION TO HANDLE AND I CANNOT GET A PERSON TO RESPOND TO ME INCLUDING APPLE FOLKS WHO WON'T WORK WITH ENTOURAGE!!!!!!!!
    SONDRA GELLER SGELLER5@VERIZON.NET 301 938 5600

    SGELLER5@VERIZON.NET 10/16/11 5:28PM
  • Ever overpay a bill, by a significant number, and then want the excess credit balance refunded? Not pleasant with Verizon Wireless.

    1. they acknowledge the credit balance -- on he next billing cyle (NO courtesy notice) 100x overpaid - my error

    2. after multiple calls and one to my bank, I finally get routed to finance ... and I give account numbers and routing info ... I am requesting a the credit balance ... life looks good

    3. the next business day ... I get a nasty text and a phone call from Verizon ... they are going to "interrupt service" for over due balance (2 months) --- they want immediate payment for the balance due.

    4. they reversed the 100x payment and then made the account overdue. The 100x reversal is not in either verizon nor my bank account .... they are demanding immediate payment.

    I am still working this issue but is very disappointing ... poor customer service and policy.

    Anonymous 10/14/11 2:39PM
  • I cannot find a human on the phone for human help without going thru punching zero out of frustration many times...then when trying to email Verizon to find out why something has not been corrected properly by using "The Process"...I find it impossible to actually get to an email field...talk about insulating your Company from customer complaints...my guess is that all of this looks better on end of the month customer satisfaction reports to the big dogs....

    Anonymous 10/14/11 12:46PM
  • I BOUGHT A VERIZON WIRELESS PHONE & SERVICE WITH A 14 DAY RETURN POLICY. ON THE 8th DAY I CANCELED AND RETURNED IT. I RECIEVED A BILL FROM THEM SAYING I WAS PAST DUE OF A $275 PAYMENT! TELL ME WHAT'S WRONG WITH THIS PICTURE.

    whitesd.1 10/13/11 6:36PM
  • For 6 years I've been a Verizon wireless prepay account holder. I've faithfully received text messages from Verizon a day or two before my minutes/balance lapsed.
    In the past year, Verizon let my account lapse without any advanced notifications of requiring money to prevent my account from lapsing.
    Two weeks ago, without any reminders, Verizon let my account lapse a second time and stole my $80 balance and refused any further credits reinstating my $80 balance.

    Anonymous 10/13/11 6:50AM
  • AFTER HAVING A CONTRACT GO 2 YEARS AND 8 MONTHS IN I WAS AWARDED A FREE NEW UP GRADE, THEN SENT THEM BACK DUE TO NO SERVICE, WAS TOLD I WOULD NOT BE CHARGED A CANCELLATION FEE BECAUSE THEY DO NOT HAVE A TOWER IN LOUISIANA AND AFTER MONTHS OF TRYING TO WORK IT OUT THEY DECIDE TO CHARGE ME LINE FEES AFTER THEY COULD NOT STAY TO THERE WORD. NOW I AM OUT IN THE STREET LITERALLY BECAUSE I WAS TO GET A HOUSE PUT MONEY DOWN TO HOLD THEY LOT UNITED COLLECTIONS TELLS ME THEY WILL WILL PUT IT ON MY CREDIT REPORT AS LONG AS I MAKE THE PAYMENT AFTER I GET TO MY NEXT MILITARY DUTY STATION. GUESS WHAT PEEPS I MADE THE PAYMENT AS TO THE AGREEMENT. YES THEY STILL PUT IT IN COLLECTIONS AND NOW MY FAMILY AND I AERE OUT IN THE STREETS LIVING WITH FAMILY BECAUSE NOW I CANT LIVE ANYWHERE DUE TO VERIZON LYING TO MAKE ME MAKE A PAYMENT. NO PLACE TO LIVE AND NO PLACE TO CALL HOME OVER AN AGREEMENT WITH UNITED COLLECTION AND THEN THEY BACK OUT AND STILL MESS MY CREDIT SCORE AND NOW NO PLACE TO CALL HOME.. RENTING A ROOM FOR 1100 BUCKS A MONTH NOW TILL I GET MY CREDIT RESOLVED. THE HELL WITH VERIZON..

    pump2al@aol.com 10/11/11 7:54PM
  • I was leaving for Europe on Sept.19th 2011. My husbsnd and I went to our local Verizon store where we usually receive great service. We were greeted when we walked in the door and asked what they could do for us .
    Earlier in the year I had purchased a Droid 2 Global in preparation for upcoming international travel. I went into the store to activate my Sim card. I had been doing online research and had read that my phone could be unlocked so I could use a Sim card from the countries that I would be staying in. Long story short, that is not an option. Voids warranty and on and on. ok, I can accept paying the higher rates because I needed to be able to have contact with my ill father. If I can give him a number where I can be reached while I am in Europe he will be less anxious and disoriented and his condition will not worsen.
    I asked the clerk to please activate the Sim card which came with my phone (Vodafone/Verizon Card). Then I asked him other questions regarding my phone. He was VERY arrogant and condescending. I do not expect to be treated in such a manner no matter what questions I ask !
    As my husband and I left the store the last thing I said to the clerd was " Is my card activated so I will be able to send and receive calls and text messages from the countries that I listed for you ?" He replied yes. I land in London.No service,Amsterdam,NO service,Holland,.NO service.MalagaSpain,NO servics,Sevilla,Spain NO service,Madrid ,Spain NO service.
    The clerk did not supply me with any support number. Needless to say, I was and still am very angry. I was able to buy some time from an American that I met. But I was not able to keep in contact with my Father. I visited 4 phone stores in the course of my travels thinking that maybe I did not have something set right. Nobody could get service from my phone. The day I arrived back in the states I had service,so my phone was not to blame. The day I returned to the states I returned to the Verizon store and asked why the phone would not function in Europe. The clerk who initially helped me,magically disappeared when I mentioned his name. Bottom line is that he NEVER activated the Sim card. I spoke with the manager and registered my complaint, I asked him to make sure that this clerk was reprimanded and taught how to activate a card and change his attitude towards his customers. My trip was not as enjoyable as it should have been because of this clerk's mistake. I never heard any mention from the manager of crediting my bill for the 3 weeks of nonservice. Perhaps they will surprise me.

    Sim Saddness 10/9/11 2:44PM
  • CRUISE CHARGES FROM VERIZON !
    We went on an eight day cruise to Bermuda. My phone said "NO SERVICE" so I did not even try to use it, but when I arrived home Verizon had left a message on home phone to call them. Said I was over my alotment for month. I asked how could that be I didn't even use my phone. Was told that if you do not turn of media internet, it roams even though you have no service. Bill was already over $1000 !!! WHAT!! I asked how would I know to do this? They replied that it is posted on wall of ship! WHAT! Said their customers call when leaving country. I said when I bought my Droid Verizon said no instructions just play with it. Who has time?
    I refused to pay this bill: after arguing with management they agreed to "let" me buy a package for cruising and post date it. Fee was $75, I agreed because 75 is better than 1000. What a rip off - is this how Verizon conducts business??? Shame on you Verizon.

    Anonymous 10/9/11 7:52AM
  • I am soooo disappoint with verizon. I have a niece whom phone I am paying for have someone get into her account. We have changed her number and even bought new phones. This has occurred for several months. Verizon says sorry thats your problem. I say if someone gets into my verizon account then its a verizon problem. They will not even try and help me track down the source so this problem can be solved. Be careful everyone. If something happens to your verizon account, apparently you are on your own.

    will 10/8/11 9:16PM
  • Verizon really needs to hire more customer service and their departments have no comunication with each other. It took me 7 hours to set up a prepaid plan for a verizon phone that was given to us from another family member. I was disconnected several times while being transfered. And the Prepaid department has NO communication with the contract department. I will would rather cut off my right ear than be a Verizon Customer.

    NotHappywithVerizon 10/8/11 2:37PM
  • Verizon was not wanting to honor her contract and replace the phone that kept braking they told me I would have to get a differnt phone that I had to pay a lot more data plan on I ask for the manager 4 time and they would not do anything for me. I do not how they can treat custamer
    like this.

    Marie 10/8/11 12:35PM
  • I tried to contact Verizon by phone so that they can SEND someone here to finish an uncompleted connection from Comcast to Verizon And also have one of Verizon's Tech people come to finish installment of computer here as soon as possible.

    I am 94 years of age & am handicapped in a power chair All I receive from Verizon is that a Tech will give me answers via my computer

    This is clearly NOT what I Need I need a LIVE PERSON who can finish this Verizon incompleted job , not a bunch of stuff on my computer Do you at Verizon want me as your customer or not ??? ( 814-234-4462 )

    Anonymous 10/6/11 3:26PM
  • After more than 10 years with Alltel/Verizon - they suddenly "lost" my Family and Friends numbers. I found out when I got a $500 phone bill - more than double my normal one. Their response was "we don't lose your settings" and that I should have checked my usage during the month. I gritted my teeth and re-entered all my F & F numbers only to have them lose them AGAIN this month. I caught it this time two days before my billing cycle ended and was able to upgrade my plan so I would't get hit with the huge phone bill again. There response was the same as last time - "we don't lose your settings" "that can't happen". I was on the phone with their rep for 25 minutes and asked at least 5 times to speak to a supervisor before losing my cool and demanding it. Finally got transferred up and spent another twenty minutes with a supervisor to be told again "that can't happen" and if it did it was my fault. IDIOTS - once I am out of contract I am gone.

    GMan007 10/6/11 12:44PM
  • I hate Verizon such a rip off. I called to cancel my plan and pay the early termination. Called on the 4th and my billing ends on the 2nd of each month. They are charging me $120.00 early termination fee and also making me pay a full month. I am so angry. Why can't I just pay the 2 days. They said because the bill has already been printed and all bills are put together a month ahead. I still don't understand that at all. Over them and will never ever go back.

    Anonymous 10/6/11 11:35AM
  • personnel are rude and unhelpful and do not give you all the facts u need. than try to charge u additional $50 to transfer your phone # to a new company. we were going to transfer back to verison after a year when we were solid with bills again. but after they were so rude & unhelpful never again.

    Anonymous 10/4/11 4:39PM
  • This company is the most unreliable company in the world.Reaching a live person is impossibe. I have tried every number online and in the phone book and can't get past the automated idiot.I will be changing my carrier to straight talk. You can reach a live person at any time of the day on every number they have. I LOVE STRAIGHT TALK!

    monarchbfly 10/4/11 4:01PM
  • I've been with verizon wireless for 2 years no problems until the last month and all my screen says when I try to make a call is no service, no matter where I try to make a call no service. so we are switching carriers.

    Anonymous 10/4/11 12:20PM
  • I have never experienced customer service so bad in all my life. Just getting through their automated phone service is hard enough let alone getting to talk to anyone. Then when I finally do get through to anyone, they never fix the issue. I am often "transferred" then disconnected only left to start the whole process over. There is never a manager or anyone in charge who can get the job done. I will never use Verizon as a provider again.

    Anonymous 10/3/11 6:54PM
  • I can not wait until my contract is up with Verizon. This is the worst company in the WORLD. Yes, I said world. Impossible to pay online. They over charge on services. But the customer service is beyond any kind of help. Just terrible!!!!! Please pass the word...Verizon needs to be reported to some kind of "Worst Business in the World."

    davisjonc 9/30/11 3:49PM
  • I am very disapointed in the new add about a woman with multiple hands, the add reminds me of an indian god that I worship. I found it to be very distastful.

    Anonymous 9/29/11 6:03PM
  • At this point I am very dissatisfied with Verizon (after being with them for 10 yrs). We bought two Thunderbolt HTC Android cell phones via online, when they arrived, we got them activated, so on and so on. After about 2-3 days, my Thunderbolt HTC Android was malfunctioning so I called Verizon Wireless about the problem and they advised to me to take it to a Verizon Wireless store. Upon them examining the phone, they suggested that I call Verizon Wireless and advise them that they need to re-sent another phone. So I did that. Verizon Wirelss send a pre-paid FedEx box for me to return the malfunctioning Thunderbolt HTC Android cell back to them. Did that. A few days later, we received confirmation via email that they received the phone. A few days after that, I receive a text msg on my newly activated Thunderbolt HTC Android cell phone that I need to return the phone device to prevent being charged additional fees for failure to return the phone. I called Verizon Wireless and they said, "Oh, no problem, we see here where the phone was returned". About a week later, I again receive the same text msg on my phone. Again, I called VW and told them about the text that I received on my phone. Once again, "No problem, you have successfully returned the defective device". This happens another time and again I call and was told No Problem. Then.... the bill comes in. WOW!! I couldn't believe Verizon Wireless charged me over $500 for NOT returning the Thunderbolt HTC Android cell phone. [Now I'm furious and who wouldn't be after all this]. My husband called Verizon Wireless and gave them an earfull. The mix up is with the Order Number. I placed my malfuncting Thunderbolt HTC Android cell phone in the FedEx box with an Order Number (for example #3456). The email we received referenced Order Number (for example #2468). The Order Numbers don't jive. Somewhere in the Verizon Warehouse, they mixed up my returned FedEx Order Number with someone elses (perhaps returned) Order Number. The Verizon Wireless Rep said the phone I returned was
    "?some kind of phone?" and he did not say it was a Thunderbolt HTC Android cell phone. The Verizon Wireless Rep said he was going to call us back on 9/26 and he never did, therefore, my husband and I assumed the problem had been fixed. Then, get this, I get a phone call on my cell phone today and was told "services are going to get turned off if I don't pay $700+". Are you kidding me??? I called Verizon Wireless Customer Service and informed about this WHOLE MESS and they informed that they're still investigating this matter. Well, gee, it would have been nice if the rep had called us back on 9/26 to let us know they're still investigating and it would be nice if reps contacted someone before I received a phone call telling me they're turning off my services. What kind of racket is Verizon running over there. I am very disgusted in Verizon at this moment. I will welcome the CEO of Verizon Wireless to contact me as I have never witnessed and been part of inconceivable services such as this.

    Very Upset 10 Yr Customer 9/29/11 10:00AM
  • it took me more than 2 months calling to get my money back they almost killed me from a heart attack i called almost every day my internet use to freeze every 3 seconds they were rude they aproved my refound about 7 times then they disaproved it sayng that they had no information about it they still charged me one month for a servise that was worth one cent they are expensive rude and there servise is the worse servise i ever had they were the worse nightmare I ever had

    Anonymous 9/27/11 10:22AM
  • I signed a contract with Dr Cell phone in Roseburg OR that stipulated no activation fee, no restocking fee etc. I was simply taking the phone to my house to see if I would have service I did not the phone was on less than 24 hours. Verizon billed me over $280 I called to explain they made a mistake there was to be no charge if returned in 3 days as the contract stated. The CSR threatened me stating debt collectors would call me several times a day and they would ruin my credit. I asked for her name and employee number and she hung up on me. I then wrote a letter and sent it with a copy of the contract to verizon they removed the $175 cancellation fee but stated they always charge a restocking fee and an activation fee. I again wrote them and reminded them that my contract explicitly removed those charges. They then stated my contract was with dr cell phone and I had to get the money from dr cell phone for the activation fee and the rest of the charges were usage. I wrote to inform them I had filed a complaint over the billing dispute and requested a copy of any contract they had with me. No response. They then illegally sent me to collections. I am suing verizon in small claims court for violating the fair credit billing laws and the fair credit reporting laws. Verizon is the worst, I have now filed a second suit against them and one against transunion i have sent formal notice to equifax and experian that I will sue if they do not do a reasonable investigation and send me information on what documentation would be required to remove the false collection from my credit report they have 15 days to respond or I will file suit. We need to get hundreds of people filing small claims suits against verizon etc. We hit them enough and they may straighten up.

    Delia 9/27/11 9:51AM
  • I have/had been with Verizon for about 3-1/2 years when I started having issues with my LG NV phone. I had been paying approximately $72 a month, which included insurance and a forced data plan (my fault, didn't do my research). When my phone began cutting out and having audio issues I took it into Verizon and was told that it was an insurance issue and there would be a $50 deductible to replace it. I said I would think about it. When I returned to the store a few days later, the rep I talked to then said it was a warranty issue and I could get a new (refurb) phone, which was fine with me. At that time, I offered him my dead phone because I figured they would recycle them or do whatever they do with the dead phone. The rep refused it, saying they had "no use for it". He did tell me to keep the battery because I would need it for my replacement phone. When my replacement phone arrived two days later, I put the battery in it and went on my way, happy that I didn't have to pay a deductible but wondering why I got two different stories.

    Two months later, I got my e-bill and it was almost $500. On calling the company, they said they were charging me for the value of the DEAD phone I didn't return. They insisted there was paperwork in the replacement phone box instructing me how to return the dead phone. There was NO paperwork that I could find in the packaging, and I told Verizon that I had offered it to their representative in-store and he refused to take it. Upon refusal, I disposed of the phone within 24 hours, thinking it had no value as I had had it for almost 2 years and it was dead anyway.

    I told Verizon I would NOT pay for that phone. I had paid for it over and over again in the 18 months of paying almost $75 a month for the "use" of that phone, plus the $6 in insurance every month. After arguing with them for 45 minutes, I told them I would find a different provider and they had lost my business. They told me it would cost me $80 to get out of my contract, which I was more than happy to pay.

    I immediately purchased an unlocked Android phone on Amazon (less than $125) and ordered a free SIM card from Pure Talk USA, where 101 minutes (using AT&T's towers) costs $10. I also downloaded the GrooVe IP app from the Android Market, and the vast majority of my cell phone use is now over WiFi. For the times I'm away from WiFi, I use my cell phone minutes. I have my phone set so that every time I dial a phone number, it asks me if I want to talk over WiFi or use my minutes. My cell phone bill last month was $20, all taxes and fees included. Any unused minutes roll over indefinitely. What a relief. I figure I'm saving myself about $50 a month over the crappy service (or non-service) I got from Verizon, without all the accompanying BS doing business with them entails.

    Oh, and the LG NV phone that started the whole business? I found out that this same model phone, IF YOU TURN IT IN TO THEM IN PERFECT WORKING CONDITION, is worth a $13 Verizon gift card if you give it back to them at the end of your contract!!!! Isn't that amazing? It's worth over $400 if it's DEAD, but only $13 if it's in perfect condition. Someone please figure that out and get back to me, please! I am currently figuring out the very best way to send my replacement phone back to Verizon, with a nice note.

    I'm going to enjoy beating them at their own game. Verizon, I'll think of you every month when I pay my $10 phone bill. And not with fondness. You have started me on a one-person crusade to spread the word to everyone as much as possible that it IS POSSIBLE TO HAVE GREAT, AFFORDABLE CELL PHONE SERVICE, courtesy of an unlocked phone, Pure Talk USA, and GrooVe IP. And folks, YOU can do it too. We can put these companies out of business if enough of us simply refuse to buy into their corporate doubletalk/lies.

    Just think outside the box. Do a little research on unlocked phones, they're easy to get and very affordable on Amazon. Hook up with Pure Talk or Page Plus. Make use of GrooVe IP and/or Google Talk - if you have a computer, you can make your phone calls for cheap or free. And I'm no tech expert, just someone who read between the lines and refused to go along with the crowd. I figure I'll have that $80 early termination fee paid off within a couple of months with my savings on cell phone bills.

    Don't subsidize Verizon's ignorance, superior attitude, and just general crappy business practices. There are plenty of other cell phone providers out there who are begging for your business - give them a chance and let Verizon and the rest of the Big Bloat cell phone companies fade into bankruptcy oblivion, where they deserve to be. They have only themselves to blame.

    Oh, and by the way, Verizon locked me out of their web site as soon as I ported my number to Pure Talk. They won't send me a final bill, just threatening notices. When I contacted them and (very politely) requested (for the 3rd time), a final invoice so I could see exactly why they think I owe them over $500 (also for legal reasons, if it comes to that), they told me a final bill would cost me $5, but they would waive that charge! I'm still waiting for that final bill .... but I won't hold my breath.

    Thanks, Verizon! You know how they say that a happy customer will tell three people and an unhappy one will tell 10? My goal, as an unhappy, unsatisfied customer, is to tell MILLIONS! ;-)

    birdmom9726 9/25/11 3:13PM
  • My family and I had been customers with Verizon Wireless for over 10 years. About three years ago, my wife's number began recieveing text and e-mail messages from number we did not know. After getting about 25 per day, I called customer service and they advised me that they would block the number.

    They did then who was ever doing this changed numbers and it started all over again. This situation went on for almost two years and calls to customer service was the same old story we will block the number or you can change her number. Not after 10 years! To add the the fire my wife is handicapped and has limited use of her hands and picking up these texts etc became a pain.

    At the same time, my contact had expired 2 years before and I was month to month. Finally they called me and told me I must upgrade my phones and go back on contract.

    I had 1400 minutes with four lines. I did get a hefty discount because I am a retired employee. I said give me the rates and I wanted to go with three smartphones. Of course, I had unlimited data usage on all the lines for 10 bucks.

    No could not retain that had to go per line and my total cost with my discount would have been 210 per month and still we could not stop all these text messages.

    Finally I said no way. I ported the four numbers to Metro PCS got four smartphones umlimited everything and my bill is 170 per month.

    The funny part is once the numbers were ported all the text messages suddenly stopped.

    Also Metropcs uses all the Verizon towers in my area!

    Mr. G 9/25/11 12:32AM
  • Verizon wireless customer service reps are the biggest liars in the world. Talked to 5 ppl there and got 5 different lies. Unbelievable. And, god forbid, if you want to talk to a supervisor. I could talk to Barack Obama easier. Verizon is horrible.

    Catmom 9/24/11 8:32PM
  • I am trying to help to 86 year old women who have Fios, even though it turns out their phone is really the old copper wire variety. Many calls. Many promises, None kept. And there is a dismissive air among many reps I talk to. I have no sense thatthis compant cares about its customers.

    bobbo 9/24/11 7:00AM
  • It's absolutely ridiculous how difficult they make it to get connected to a live person. I spent 20 minutes on the phone and finally got through to a land line service representative. When he transferred me to the wireless service department I was politely told (by an automated voice) that my call was being disconnected.

    Lovely.

    IHateVerizon 9/23/11 10:27AM
  • Verizon took over our previous provider, Alltel. When we had Alltel our service was wonderful even though we live in a rural area. Two months after Verizon took over I was no longer able to place calls from any room in my home, nor could I make a phone call on the 6 mile stretch of highway that is between my home and town. If I were to slide off the road in winter and need help I would just be screwed. I called customer service and was told to do a *228. Well, that didn't do a damn thing on either phone. So, then they told me to dial ***send when I couldn't make a call so that they would be able to see what tower my phone was trying to reach. So, I was supposed to call *** when I couldn't make a call. HUH? My guess is that they have abandoned equipment in our area since we are a rural area.

    disgruntled in TX 9/22/11 9:34AM
  • my family and I were on vacation in florida.My husband lost his cell phone on a ride. it was found days later in lost & found. when my husband tried to retrieve it they told him he needed a MEID number. we tried SEVERAL times to contact verizon,we were put on hold then disconnected over & over. VERY FRUSTRATING and VERY UNHAPPY! never got the number.

    maryanne 9/21/11 6:57PM
  • If you are with AT&T, Sprint or any other carrier, take my advice and stay with them. The Verizon Wireless customer service is horrible. I bought a phone from the verizonwireless.com site. The very next day, the phone was 50% off. They would not honor the new price. How rediculous. I haven't even gotten the phone and they are already giving giving me the runaround. I have already canceled my service before making one single call. AT&T was so nice and welcomed me back and gave me a $100 credit for just coming back!!!!

    mdtayor3 9/21/11 2:21PM
  • Just had an interesting situation with Verizon = The *611 support information VS. the store employees information = did not match!
    I called Verizon because I wanted to add a 3rd line to our family account, and this 3rd line belonged to my mom who had recently closed her Verizon account. We confirmed with the *611 support that the phone number was still available, and was still attached to that recently closed account, and it was and it was possible to get it transferred to my account. All we had to do was have my mom request to reopen her account, port that number out of there, add it to my account and close her account again.
    Sounds easy enough, right?
    Since we already had a phone to use, we just needed to go to the store and have them do the work for us. *611 person said it would probably be faster to do it in a store.
    Got to the store, explained the situation to an employee and a manager, and they said that there is NO way it could be done because that phone number is in a holding position for the next 2 years.
    Wow.
    I said that the person I spoke to said it's possible and could even do it over the phone, so my mom and I left the store, sat in the car and called back *611 and took care of it.
    It worked, and was not that difficult at all.
    Why couldn't the jerks in the store do it?
    I think I know why = 5 minutes after returning to my car and being on the phone with *611 I noticed the employee that was helping me walk to his car and leave = end of shift I think.
    How rude & selfish, to feed me some BS line that they can't do it, just to save themselves some time.
    Phone service was much nicer than these young punks working in the store, and poorly representing Verizon Wireless.

    Still like the company enough to stay with them, but not going into that store (or any) again if I can help it.

    John

    cheetahback 9/21/11 9:41AM
  • Ernie, I know how you feel.
    They have become a terrible company.
    They could care less whether we have stayed with them quietly paying our way for 14 years, or just signed up last night.

    If the supervisors do not care, the reps certainly will not either.
    There is plainly no leadership at the top.
    Everyone is fat and happy.

    Anonymous 9/20/11 7:10PM
  • you got rid of my local weather forecasts and time of day services. I don't know why you had to discontinue those services. I have depended on those services for over 50 years, and it hurts me very deeply to be without them. There are so few sure things you can depend on these days, those services were always a source of comfort to me. Now I have to get along without them. I hope you're happy with yourselves for disappointing not just me but many of your customers.

    disgruntled 9/19/11 6:42PM
  • We have been with Verizon for over 11 years. One of our phones has been unable to receive calls for more than 3 months. The phone will ring but when you answer the sound is garbled. We have been working with Techs and many Verizon associates on the phone for this time with no resolution. NO one has ever called us back as promised. Thats at least 5 techs and 7 customer service agents. I agree with everybody else.. They do not CARE about us customers.. Today I made a call again and of course had to tell the whole story again. I was on the phone for well over and hour being put on hold time and time again. I have suggested that the problem is not in the system but with the phone.. But they know better. So after 3 months I convince this associate that the phone needs replacing.. She first tells me that she will send out a new phone to be received the next day at no charge. I say Finally someone who is doing her job... But wait, she checks another screen and says the phone is out of warranty by two months.. So you will have to pay for the phone.. I tell her the problem began more that two months ago when the phone was in warranty.. She says she will have to talk to her supervisior.. On hold again.. When she comes back she is happy to say they will give us a new phone, IF WE SIGN UP FOR ANOTHER 24 MONTHS.. Can you believe this BLACK MAIL APPROACH.. I ask to talk with her supervisior.. On hold again.. When she comes back she tells me her supervisior is on another escalated call, BUT her supervisior will call me bACK IN 15 MINUTES. I say I don't believe it but ok I will wait for the call..No call in 15 minutes or 30 minutes.. I call back to Verizon when the call comes in.. It is the origionalperson I was talking with.. SHe tells me her supervisior went HOME>> and can't call me back untill tomorrow... THey have the WORST, MOST TERRIBLE, HORRIBLE,INCOMPITENT, RUDE, NON CUSTOMER SERVICE PEOPLE IN THE WHOLE INDUSTRY.. WE ARE GOING SOMEWHERE WHEN THEY APPRECIATE OUR BUSINESS...............

    ERNIELUCKY 9/19/11 5:57PM
  • absolue incompetence of staff and anti service policies.
    since both on site staff in huntington ny and customer hotline help did not ask the right questions as to the handling of a prepaid phone plan i wasted 3 1/2 hours time and 2 gln of gas. when i paid the $ 30 for the upgrade phone and asked ' what about the value of my time? ' the answer was ' sorry, POLICY'...
    the most basic of mgmt was ignored...and the manager keith,did not want to deal with me either and sent me back to the shell shocked line sales staff...
    the 1st thing they teach you in any class is the value of a customer and , by losing one, how many he/she drags along ...
    corporate arrogance at its best filtered down to the store level...

    lipeter 9/19/11 1:22PM
  • Verizon Wireless sales strategy includes intentionally omitting (hidden) additional costs associated with smart phones and related functions in order to make a sale.

    I am a long-standing customer of Verizon Wireless and have been more than satisfied with their service until recently. Two months ago, I upgraded my phone from a traditional cell phone to a smart phone with a data package in order to use the mobile hot spot feature while traveling. The sales representative understood the only reason I was upgrading to a smart phone was for the hot spot feature and was completely up front about the cost of the data package. However, the sales rep (intentionally) omitted the requirement for an additional charge of $20 per month to use the mobile hot spot. It wasn’t until I received my bill that I realized there were additional costs associated with using the hot spot feature. I contacted the customer service reps to explain my issue. Verizon agreed to refund one month of charges ($20) and to “turn off” the hot spot feature to avoid future charges. This was the sole reason I purchased the smart phone – now I cannot use it unless I am willing to pay $20 month extra?!? Not being satisfied with their response, I contacted the Executive Relations Department. They simply stated I signed the “terms of use agreement” which explained the additional cost requirements. Unfortunately, it looks like Verizon is willing to compromise integrity and revert to hidden costs in order to make more money.

    HiddenCosts 9/19/11 8:50AM
  • What a shame.
    We all come here and let out our feelings about a comapny, but in the long run, no one there cares.
    They all are making great salaries, have enormous pension setups, and grand benefits.
    Why not go along and treat people as if they are not even there. They have the world by the tail, and all of our complaining is just wasted.

    Anonymous 9/18/11 7:10PM
  • Just realized that our Verizon Fios account that was put on "Vacation" status effective 5/4 was not done. Called today to request a refund for the 4 months that have been paid (all bills are on automatic pay, and I have not checked for several months)$200+ per month, which is well over $800 for a service we have NOT used, and they cannot do anything. They say they have no record, and I am not "authorized" to talk to anyone higher than some 1st level supervisor. Customer service is not one of Verizon's strong suits. Like I have 65 minutes to waste waiting to get through to this rude person named Chelsea!

    graftongal 9/18/11 11:11AM
  • Verizon stinks....Just try to get to a supervisor...guess I am not authorized to talk to anyone, but I will NOT give any good ratings to Verizon for anything in the future.

    graftongal 9/18/11 11:05AM
  • Have had verizon wireless for a while. The name that shows up on calls is not my name and i have contacted verizon by phone and in the office to get this corrected. The personnel are extremenly rude, and unwilling to try and help. i keep getting told there is nothing they can do to correct it. will switch to another company as this is totally unacceptable.

    frustrated 9/17/11 6:22AM
  • KNOWLEDGE IS POWER (BE INFORMED)

    I definitely AGREE with the fact that Verizon leaves a lot to be desired in the form of customer service. Case in point: Verizon has an insurance provider which goes by the name of Asurion, this company claims that if a customer either reports a lost or damaged cellular phone, specifically damaged phone that the customer need to send their cellular phone into Asurion even though the actual phone never belonged to Asurion and was purchased at Wal-Mart more than three and a half years earlier.

    Please bear in mind this phone came with a Family Plan that has remained activated for more than 3 1/2 years. How much money do you think Verizon has made off of me with a monthly cell phone bill of $200.00 dollars? Yeah, that's what I thought.

    I have more than paid for this phone let alone the other four phones on my contract. OH yeah and the replacement phone yeah, I also had to pay $35.00 dollars for it and NOW Asurion says that I have to pay even more money if I do not return the damaged phone. I am not stupid; I mean how a company can continue to put profit above personnel.

    Why would Asurion need this damaged phone that I have owned for more than 3 1/2 years? Is it to go a perform Forensics on it? Is it for refurbishment to turn an additional profit?

    First and foremost I have paid insurance for this phone over the same afore-mentioned time frame and I have held a Secret Clearance with the Federal Government for nearly a Quarter of a century.

    The question is; what is really going on with Verizon and their Insurance provider Asurion? Final and most thought provoking question is; why are Verizon and Asurion signing up an "UNEMPLOYED JAPANESE NATIONAL" to a Two Year Contract without "PROOF OF EMPLOYMENT"? I will tell you "WHY"? Profit over PEOPLE... Knowing that someone is neither Employed or a U.S. CITIZEN..Who is able to even understand this BS contract.. How is this even LEGAL or Legitimate?

    This is definitely a DECEPTIVE BUSINESS PRACTICE. This warrants not only the Investigative attention of the Better Business Bureau, but the Investigative” ATTENTION” of the Federal Bureau of Investigation AS WELL.

    These IDIOTS WANT Customers to send in a CellULAR Phone that has stopped functioning properly that never even originally came from their store so they can Quote-UnQuote "wipe it clean" and turn a "Profit"?

    What A Scam and Violation of Privacy.

    The cellular phones that were purchased were made in Wal-Mart and not sent from Verizon or their Insurance provider Asurion.

    These Verizon and Asurion Representatives are "EXTREMELY RUDE" and All they know how to do is SCAM the American and Foreign National Consumer out of their Hard-Earned Money.

    Shut Them Down!!! Just Look At All Of The NEGATIVE COMMENTS, EXPERIENCES, AND CUSTOMER SERVICE INTERACTIONS.

    This Speaks Volumes about these two companies. How much evidence in the way of Customer Feedback does any Fortune Five Hundred Company Need?

    Thousands upon Thousands of Dissatified Customers and only a few positive comments which may have been left by Verizon or Asurion Employees.

    How Long Are We Going To Allow Companies To Place Profit Above People?

    ENOUGH-IS-ENOUGH! PERIOD!!

    WHISTLE BLOWER 2011 9/16/11 3:54PM
  • Started Verizon in 2001 and service was excellent. Now the stores are all salespeople that tell me my phone needs to be replaced every time I have an easy problem to fix. They like about my phone to get me to buy a new one. What has happened to customer service at Verizon??????? I was going to write more but looking at the comments I think we are well aware of the vast dis-service from Verizon and all just need new carriers. Man Verizon was good when they were good. They have turned into selling machines that have no compassion for the customer service. How darn sad.....

    aching for service 9/16/11 11:08AM
  • I have been with Verizon for 10 years and was usually happy with service. But the last 2 years when I come in there with a problem with my phone they try to convince us our phone is not repairable and either turn in an insurance claim or buy a new one. I take it over to a national battery chain store and they fix it for very low cost. The service on phone repair is gone and they lie and tell you anything to get you to upgrade to a new phone. It is too obvious and getting old.

    Ronbar 9/16/11 10:56AM
  • I paid my bill at the Havelock NC office and because the woman didn't input the bill when I came in, the company wants me to pay late fees and reconnect fees. It should have never been turned off. She took my money and gave me a paid in full receipt, that should have been that. But my phone service was turned off and reconnected once the problem was spotted. But they still want reconnect and late fees. I want out of this contract if I have to go thru this every month. I'm 7 months pregnant and don't need this kind of agravation.

    Anonymous 9/16/11 9:18AM
  • Cedora Ext 1688 from the Columbia office is a Supervisor with Verizon. She is very rude and defensive when anyone speaks badly about verizon. Be Aware. Do not insult verizon around her. I was lied to and am still being lied to. DO NOT buy verizon! Learn from my mistakes.

    HoBO 9/15/11 9:45AM
  • DO NOT BUY verizon! horrible. they lie soooo much and then will not fix a new phone.

    ARCH 9/15/11 9:24AM
  • Subject: Verizon Wireless Service

    Purpose: To provide situational awareness of poor cell phone coverage to appropriate authorities within the Verizon Wireless corporation.

    1. I have been a customer of verizon wireless since 1991 starting with a bag phone (1-Line) while living and working in a rural area which normally would have decent coverage. I now have 4-lines on my account, 2x with Data plan.

    2. I now reside in Greensburg Pa, Westmoreland Co. and live in a large neigborhood (200+ homes). The coverage in this area is weak at best, commonly have to walk outside the house, or near a window on upper floor to get adequate signal to make phone calls.

    3. Neighbors with other cell phone carriers (AT&T) state that they have great signal, and no issues.

    4. Resolution: Request that verizion wireless send technicians to Wendover/West Point neigborhood and conduct signal test and rectify the problem in order to provide the customer the service that pay for and that they deserve.

    Tim M. Greensburg Pa. 9/14/11 7:25AM
  • A frequent occurrence: the 800 Verizon Customer Service routes my call to the wrong department.
    Hold averages 5 to 10 mins each time they "transfer" me to "another department."
    I'm waiting until another internet and phone service provider reaches my parents' zipcode and I'm switching ASAP.

    Cust101 9/13/11 5:13PM
  • In the last 5 months i have been having so much problems with my coverage dropping calls freezing up i have been at the store in longview tx. so many times a week some people actually think i work there after exchanging my phone 4 times the problem still exsist and tried calling the technical support they where helpful still after sending me another phone it is still doing the same thing. I kept trying to expain i am a nurse i am oncall in the middle of a call from a patient or a physcian my phone goes DEAD would u like to be that person on the other end of the phone needing your nurse help or unable to reach your nurse I can be sitting with my phone right next to me and voice mail will show up and the phone does not even ring I am not a complainer and I never write in on anyone but this service is so lousy I can not even get out of this without oweing so much money when it was alltel never had problems like this BASICALLY YOUR SERVICE AND PRODUCT SUCK YOU DO NOT STAND BEHIND YOUR WORD DO US A FAVOR SELL OUT BUT WHEN YOU WANT YOUR MONEY ON TIME YOU WILL DISCONNECT WITHOUT ANY PROBLEMS

    cece 9/12/11 9:24AM
  • I will be brief, on 9-3-2011 I upgraded my phones to smartphones and entered into an agreement with the Verizon rep. 5 days later I found out that Verizon has no record of the agreement but I was assured they would look into it. To sum up on Sunday 9-11-2011 "Nick" in the NY service center accused me of trying to get away with something and told me ;without having any details of my issue, that "it was a miscommunication and Verizon had no intention of fulfilling the agreement I entered into", then he left me unattended on hold for apprx. 10 minutes while he claimed to try to get me to a supervisor. While I was waiting I called back into Verizon cust.service on another line and had another rep listening to the hold music with me. Nick finally picked back up and said a supervisor would call me back within 2 hours~they did call me but it was closer to 3 1/2 hours. Meanwhile the second rep was able to begin the process ( something Nick was unwilling to do ) to help me resolve the disputed issue. Verizon customers, there is far more to this than the brief outline I just gave you, but to summarize, Verizon customer service CAN be very poor and apparently, there reps can say anything they want to you to get you to buy something from them without having to live up to the agreement.


    ** " BEWARE and BE WARNED " **

    Anonymous 9/12/11 4:30AM
  • I signed up online with verizon and after doing so recieved an e-mail saying there was a problem. I responded saying that I was going to go down in person and sign up for a phone instead of going through the internet to get a phone. I told the clerk about the problem with signing up online. He told me it shouldn't be a problem. A week later I recieve a phone in the mail. I was having health issues at the time and couldn't return the phone in the time they specified to do so. I did return the phone,unopened and now they are trying to charge me over $300 for not returning it on time. I've been hassled by them everyday for about 5 months now and they are threatening me with a negative report on my credit. I am a customer of theirs and this is how they treat me.I feel they're being totally unfair and they don't care at all about their customers. As soon as my contract is up I'm taking my business elswhere.

    scrg57 9/9/11 9:37AM
  • So right Kevin.
    I spent 60 days and talked to at least 6 techs and 12 reps trying to reinstate an unlimited plan that verizon dropped because the techs told me to return the phone. It was a smart phone and would not work at my house,
    Since I needed a phone for work, I reactivated my old phone and the plan was cancelled.
    Finally they sent me an extender, and when I wanted to go back where i was, they said no.
    Of the 18 reps, only 2 returned calls.
    Each time I had to start over. Always 5 to 7 days.

    One sent an email explaing that she reprimanded the 5 reps that told me the plan would remain live for 30 days.

    I can understand one wrong remark, but 5 different people quoting the same policy means to me it was policy.

    They just keep passing you around until you stop.

    Sadly they are so large that they plainly do not care.

    naive trusting oldster 9/8/11 7:51PM
  • Verizon is doing everything possible to get get you off the unlimted data plan - use caution. If you change phones or plans they will take you off unlimited data without your permission.

    They are running an $100 off sale, but the process is so complicated very few will actually get the $100.

    Sad to see what they have become.

    Kevin 9/8/11 8:25AM
  • The scariest part is after being led on and lied to by Verizon Wireless drones, is dropping them.
    A lawyer is a must for this.
    It is a convoluted process of having to be the exact right day and everything must line up correctly or else they zap with one last zinger, the early leave fee.
    Even if you do not renew any phones and let it run its course, they still win by claiming they are correct.

    Anonymous 9/7/11 1:53PM
  • I t never changes, does it?
    Verizon never listens, they are just too big.
    Being older, I wont see it, I hope a couple of european and/or asian companies join ranks and fill the void left by companies such as Verizon.
    Remember the auto industry used to act like Verizon, and hopefull the same will repeat.
    If you notice, not too many complaints on hardware or software, they are mostly for customer service.
    There is absolutely no supervision by anyone above the rank and file salespeople. They do as they darn well please.
    Anything to make a sale.
    I am now on my 15th verizon problem solver. Of those, only 2 have actually returned calls.
    Mostly it is someone else taking on what thr previous person started-----
    but of course, they must start over again.
    And so it goes on
    As long as they are really profitabe, and the middle management and upper manage are living high it will continue
    A coutry club, a country club

    Anonymous 9/7/11 12:25PM
  • One of the rudest people I have ever encountered anywhere is Jericha number 7066. Not only is she rude and disrespectful, she is incapable of completing a task and is unwilling to ask the questions that would enable her to help her Verizon Clients. If I ever get her again, I will hang up until I get someone else, if I continue to get connected to Jericha or others like her I will be seeking service from another carrier that is not connected in anyway to Verizon.

    Anonymous 9/7/11 11:23AM
  • My experience was in regards to looking for a new phone at one of the Verizon Wireless Stores. The salesman assured me that he was there to be the captain - I was the navigator - and he wanted me to tell him what was good for me. He discouraged me from going to the big corporate stores because the smaller ones could give deals that the bigger ones could no give. I was getting a simple flip phone, no bells and whistes and it was going to cost $85 even though I was eligible for an upgrade. Somethig didn't seem right with the picture so I left the store and signed on to the Verizon Website to find out I was eligible for a free phone (the one I had been entertaining on buying for $85). All I paid for was charger for my car which was $19.99 and the tax on the $85 phone. The kicker is overnight shipping fee......and just think that nice man in the verizon store was going to charge me $85 for the phone and I bet the nice guy would through in a car charger so I would have confidence in him. It made me sick!!! I have been satisfied with my service but when companies get to big they just don't care anymore. If I had found this website before I signed another contract I would have tried AT&T - I cannot comment on there service because I have been with Verizon for over 15 years.......NOTE: if you are satisfied with your service buy al your equipment online and update your equipment online. You will be the boss of everything...no mind games!

    Anonymous 9/6/11 7:50PM
  • Hamilton Marketplace NJ Verizon Wireless is ablsolutely terrible. Salespeople there are miserable & shouldnt be there to help public. Totally went out of my way to go there to upgrade three phones & salesgirl was useless. Thought she was above working there. I left without doing anything & am contemplating even leaving Verizon. I've heard this from several other people about this place as well,but,was surprised to actually see it myself. Its ashame.

    Anonymous 9/6/11 7:28AM
  • In June of 2011 I went to Spain with a Global phone plan thinking I would have a similar experience that I had doing the same thing less than 6 months earlier. Withouat any forewarning, My bill jumped to $554. This was even after I called Verizon from Spain and asked about a text message saying I had gone over the 25 MB I was allowed. I got worried about the charges sdo I decided to shut down the phone for the rest of the trip (I had used it for a couple of weeks intermittently.) I had very little success in reducing the charges. I decided to change my service and the new carrier told me the person he was just on the phone with hadh had a similar experince with Verizon in Europeand was changing her service. I suggest not using Verizon because of their unsympathetic customer service, and especially DO NOT USE the Global Service!!!

    Anonymous 9/5/11 12:41PM
  • STOP and read the fine print on the Verizon Wireless mini wireless hub for your computers and devices. It just shows you that it is a solution for your home instead of using cable or DSL. What they do not tell you in person is it has a limit of 5G in data. I had over $1000 in excess charges. When I walked into the store I was greeted by what on earth was I doing to have that much data overage - acting like it was my fault.

    I have 11 phones through Verizon - but not anymore. AT&T here I come!

    DAVIDC 9/5/11 7:00AM
  • Doesn't it seem funny that there are so many negatives and so few positives. and 1/3 of the verizon employee comments are also complaints. Most of the few that are listed are from 2 or 3 years ago.

    Honestly, you need a lawyer to achieve any results at Verizon.
    They count on their customers being sheep and just allowing them to be mistreated.

    As with any vast company, they cannot lose, so they do not care, period.

    The capital credit card advertisement with "peggy" on the phone could be used as a Verizon traing tool.

    They are all very pleasant on the phone, and soothing, and informed, the problem is they do not know how to use a phone for a return call.

    Listen, Lie and Throw it to someone else is their mantra.

    There is no way that a customer can get above the entry level phone call.
    If there are any supervisors, they are never available, they must never check on their associates.
    Or, perhaps they doand also just ignore any complaints.

    I was told once that Verizon has a "fair and resonable" policy.
    I think it is really, it is fair and resonable that it will take three months, 20 phone calls, 30 e-mails, 20 different associates to get a yes or no answer on a problem.

    But, that is the tip of the iceberg.

    Anonymous 9/4/11 8:30AM
  • I paid my bill today and lost about $50.00 balance. I've tried all day to find out what the problem is, to no avail. The people at the Verizon stores don't know squat. all they wnat the customer to do is call a number and then get the run around. AT&T here i come

    Anonymous 9/2/11 2:24PM
  • I have also been lied too. I have never been so unsatisfied with a service so soon, they are liars. They just exaggerate all there features. I was told that my phone wasn't able to do certain functions because it was defective,now a couple weeks later with my second one I was just told my phone wasn't able to do those functions at all. Since I am passed the 14 days , they will not send me a different phone. Only option is to buy a different one at full price, pay for their used and/or cancel for $400. Thanks Verizon for making me regret the decision of signing a contract with you.

    Anonymous 9/2/11 8:46AM
  • Mifi does not work, has not for the past 5/6 months. Contacted customer service ( tech support) several times, 1 day was spent removing and re-installing it with them on the phone telling me how to do this, without success. Nothing wrong with my computer it connects to everything else. All they want to do is trouble shoot it over and over. Whet to their store was ignored, call again to say I just wanted it gone at this point,they want to charge me more for this. Went to the High Point store a few days ago to try and get them to just cancel it. Now they want to replace it - NOT!! Too late for that now. They want to charge me another 150 to "turn it off". Come on I have already pd over 300
    (60+ a month every month) without it working.

    medic 9/1/11 6:38PM
  • 5 weeks it is taking to get my service back on.. after verizon screwed up... and u never can get customerservice because they dont know how to get you transfered.. Their service sucks but we have NOOOO CJOICE THEY ARE THE ONLY ONES.AND THEY CONSTANTLY HANG UP ON YOU IT HAS TAKEN ME 8 HOURS ON HOLD//THEY SUCK

    MEDINAMV 9/1/11 9:14AM
  • VERIZON IS THE ONLY NATION COMPANY WHICH CONSTANTLY LIES, MISLEADS, AND DEMEANS THEIR CUSTOMERS. i AM FINISHED WITH THE IDIOTS.iT STARTED ON day one, WHEN THERE WHERE no active phones to test and actually see how many ads were on them OR IF THEY WOULD ACTUALLY WORK AT MY HOME!! really, YOU BUY A NEW CAR WITHOUT DRIVING IT ?? BUT YOU AMERICAN FOOLS WILL COMMIT TO A 2 YEAR CONTRACT W/O THE SAME !!!!!,yep!!
    worse YET-YOU CANNOT REMOVE ALL THOSE EMBARRASSING ADS..Verizon REALLY DOES SUCK,,VERIZON LIES TO IT'S BEST CUSTOMERS REGULARLY AND MOST JUST GIVE UP AND RUN AWAY PAYING VERIZON MONTH AFTER MONTH THO ADVERTISE FOR THEM.. VERIZON WILL NEVER ADMIT ACCOUNTABILITY , SUCH AS WITH A RECENT UPDATE THAT CAUSED MY PHONE TO CONSTANTLY REBOOT, FAILED TO REMOVE THE THE "YOU HAVE DISCONNECTED FOR YOUR usb POWER SOURCE , REMOVE IT FROM THE WALL TO SAVE ELECTRIC-what i HAVE TO HAVE THIS IDIOT NOTICE DISPLAYED ON MY PHONE BLOCKING THE INFO i DO NEED ?? AND THE ONLY WAY TO GET RID OF IT IS TO , YOU GUESSED IT reboot!! AGAIN, THEY OF COURSE WHERE UNACCOUNTABLE AND IT WAS MY FAULT FOR HAVING ADDITIONAL SOFTWARE (LIKE A NOT TAKING PROGRAM) ....their SOLUTION? GET USED USED TO IT---FACTORY RESET--YEAH, ITS VERIZONS WAY TO TEACH YOU TO NEVER CALL THEM AGAIN ..IT WILL TAKE YOU DAYS TO RECOVER YOU INFO AND ORGANIZATION AGAIN, THEY FIND THIS HUMOROUS.ION FACT i CALL IT thank YOU FOR FINALLY MAKING ME GO SOMEWHERE ELSE AND KNOCKING YOU DOWN TO #3,,THE SAME PLACE i HELPED SEND SPRINT WHEN THEY THOUGHT THEY WERE GODS !!, WHICH i PERSONALLY CALLED AND DEMANDED THEY NOT SEND TO MY PHONE,IN TURN THEY LIED AGAIN AND SAID MOTOROLA SENDS ALL THE UPDATES AND VERIZON HAS NOTHING TO DO ABOUT IT ??!?!??!?! what , MOTOROLA HAS A CELLULAR NETWORK, EQUAL TO VERIZON, THAT WE NEVER KNEW ABOUT !!!!??? YEAH RIGHT,,IF YOU ARE GOING TO LIE MAKE IT BELIEVABLE JERKS! Remember , it is ONLY legitimate business which will permit a true trial,otherwise they are relying on the lazy American Consumer to NEVER RETURN ITEMS..They need only get it in your hands !1 If you can't try it.IT IS NOT AS ADVERTISED..Funny, verizon makes more on advertising than on service !! THINK , I MEAN THINK about it , for once America..Verizon SUCKS

    Anonymous 8/30/11 7:05AM
  • When it works- all is decent although I cannot connect my 4 pc's as I used to.

    Calling them is like waiting for winning lottery ticket- not going to happen.

    I'd love to comment on the actual customer service- but I am unable to speak to anyone.

    First in line to take your money- absolute worst when you cannot access the service you pay for.

    Call to BBB next.

    Piss off Verizon.

    Anonymous 8/29/11 6:40PM
  • issue: Being billed over several months for payments and late fees for payments made through bank. Have submitted bank statements called proof of payment to no avail.

    sandyj 8/29/11 10:37AM
  • My droid x was stolen tonight from my vehicle. I can not contact verizon after 11pm to report that it was stolen to shut it off or brick it. I am worried that the person who stole my phone will download several apps and or still my part of my identity. God gang it verizon. I am not happy with this situation in not being able to contact verizon with any theft situation after 11pm.

    Edgar 8/29/11 2:40AM
  • More 6 different people at verizon wireless, I only began writing names after the first 4 or6, have assured me they would call me after taking care of a problem.
    After e-mailing, which only leads to e-mail after e-mail from yet different people promising to help, I sent one e-mail return asking when one of the previous people were going to return my call.
    I DID receive a call the next day from yyet anotyher employee assuring me she would not only email the previous person to callme, but would herself call me on the next wednesday.
    She also sent me an email stating the same.
    in 3 days it will be the 3rd wednesday.
    Verizon employees just do not understand basic business phone manners.
    They run you around and promise and cajole and lie until you end up writing about your problem here.
    There must be no supervisors or management to look out for the customer. They are just too large to care.
    One of the many people I spoke with said Verizon's policy was to be fair and resonable

    What a joke.

    I think their policy is to stick everyone if they get a chance.

    sucker for using verizon 8/27/11 5:38PM
  • To convince me to switch my service to Verizon, Doug Neal, the store manager told me that I would receive a $50 rebate and 20% discount as a state employee. Before I left the store that day, the rep handling my switch over informed me that they could not sign me up for the discount in the store. I had to apply online after I got home. My request kept being rejected. I e-mailed and called store manager Doug Neal for over a month about the discount alone. Time after time, he was supposed to get back to me, and he did not. Finally, I submitted my discount request a different way and was approved, but the discount is only 15%.

    My rebate was rejected, because the phone number I was porting over was not in Verizon's Northeast region, even though the service I am currently paying for is in the Northeast region. I have been e-mailing and calling Doug Neal for at least 3 months now about the rebate I was promised. Finally, I went into the store to see him. He assured me that he was taking care of the situation and gave me all these details about e-mails he was sending. He was supposed to get back to me. I left, weeks went by, and I heard nothing from him. I called and he gave me more details about these e-mails he has sent on my behalf. He was, once again, supposed to get back to me. Weeks have gone by, I have heard nothing from him, and I still don't have the rebate I was promised 4 months after switching to Verizon.


    I had to buy a new phone to switch to Verizon. I did not receive the $50 rebate I was promised, and the 20% monthly employee discount I was promised is only 15%. So, the economic damage I have incurred totals well over $400.00.

    Anonymous 8/26/11 7:23PM
  • I've spent nearly 7 hours in the last two days talking with numerous customer service reps and technical advisers and have recently sent my complaint to two members of the company's leadership team.

    I contacted customer service to resolve a minor issue with Bluetooth connection. My first technical service adviser suggested that we "wipe" my Blackberry as the way to resolve the problem. When I voiced concerns about my contact list and calendar she told me repeatedly - "no problem" we can restore all that data when we're done.

    I'm sure you've guessed the outcome - everything was lost. We made at least three attempts to restore the data as she'd promised - all failed and it each case her comment was "I can see your contacts. Why can't we get them to transfer." Was she lying or simply incompetent. I don't know but our phone connection was lost.

    I spent hours more with two other sets of customer service reps, technical support experts and supervisors. All were skeptical about their ability to restore my information. Promised phone calls with follow up information were not made in almost every case. Only one of the seven different people I spoke with provided me with followup contact information. No one has as yet done anything to help.

    I came to Verizon with a small problem - which was never resolved, by the way, and came away with a disaster of their making. Other than saying their sorry, no one has yet done anything that's helpful and no one seems in the least inclined to follow through with any help.

    Steve

    Steve 8/26/11 11:09AM
  • We have maintained an account for over 8 years paying for 500 minutes a month and ususlly only using less than 100 minutes. My husband became ill in July and died August 18,2011. Today I received a bill for $735.56 for 1328 minutes over. I find this hard to believe. I closed the account but I wish to maintain the number and transfer it to another service. I was not given the opportunity to maintain that number. Is'n that the law? We should have thousand of minutes built up, and this is a very bad time to have extra expense. I visited with a Danny and then his supervisor Anthony at x7950. I am very displeased. When I called back no one answered. How do I contact someone who can actually offer some customer service?

    newly widowed 8/24/11 10:38PM
  • Verizon wireless employees need better training. I was hustled from one group to another and none could solve my billing problem. It seems that the wireless cell phone accounts don't talk to the wireless home phone accounts. If money accidently ended up in the wrong account it takes 10 to 15 days to transfer it to the right account. We were not told when we set up our wireless home account that we would have two accounts - in fact we had to have a cell to get this phone so we assumed it would be one account. We electronicly transfered our payment to the cell account and now have an overdue payment that will take anothe 10 to 15 days to straighten out and we can't combine the two accounts until it's paid. Our Sept. payment will probably be late because we have to send it by check. In trying to solve this I was told 4 or 5 different things from 4 or 5 different departments.

    Anonymous 8/24/11 4:26PM
  • Divorce is expensive. My X lied to me and screwed me just like Verizon has. She wore great lingerie and I fell for it Verizon did the same thing and I fell for it again. OK so I can suck it up and just pay $$ for nothing, but the irksome part is being treated so condescendingly by some underpaid bonus seeking twerp. They bank on the fact that average Joe won't stoop to their level. I hope I learn...can't afford devious evil friends anymore.

    Rile 8/24/11 1:05PM
  • We continue to experience no service or dropped calls our phones go in and out of roam causing daily battery charges.

    Our neighbors are exeperienceing this same poor quailty service

    na 8/21/11 5:57AM
  • Verizon Wireless assured me, on June 6th that I would get a better wireless internet signal! When I received no signal, and asked to get a refund Verizon kept a $35.00 restocking fee, in spite of the fact that I would never have tried the service, if I had been told the truth! I've been told that my $35.00 would be returned to me numerous times, since June 6th, but it is nothing more than lies. Verizon Wireless is one of the biggest crooks that I've ever had the misfortune of dealing with!!!!!!!!!!!!!!!!!!!

    57cherokee 8/20/11 6:19PM
  • I SIGNED A TWO YEAR CONTRACT WITH verizon IN 2003. THE AMERICA'S CHOICE PLAN IS WHAT THEY WERE OFFERING AT THE TIME. NOW, EIGHT YEARS LATER, I AM STILL ON THE SAME PLAN AND verizon CONTINUES TO BADGER, AND HARASS ME EVERYTIME I CALL THEM FOR ANY ISSUE CONCERNING MY SERVICE OR ACCOUNT. I AM SICK OF IT. verizon IS PUSHY AND INSISTENT THAT I CHANGE TO THE NATIONWIDE PLAN. THE NATIONWIDE PLAN IS MORE PROFITABLE THAN THE AMERICA'S CHOICE. I AM TIRED OF THE DAMN NAGGING. THEY ARE PUNISHING ANY CUSTOMER WHO IS STILL ON THE AMERICA'S CHOICE PLAN. THEY ONLY OFFER THE LATEST PHONES WITH BETTER TECHNOLOGY UNDER THE NATIONWIDE PLAN. I RECENTLY ATTEMPTED TO ADD AN ADDITIONAL LINE UNDER MY CURRENT PLAN; WHICH I AM ABLE TO DO SO FOR $9.99. I WAS TOLD THAT SINCE THEY NO LONGER OFFER THE AMERICA'S CHOICE PLAN, I WAS PROHIBITED FROM ADDING AN ADDITIONAL LINE. HOWEVER, I COULD SWITCH OVER TO THE NATIONWIDE PLAN AND IF I WAS WILLING TO SIGN A TWO YEAR CONTRACT, THEY WOULD BE MORE THAN HAPPY TO ACTIVATE THE ADDITIONAL LINE. I HAVE MY OWN verizon AND ALL I NEEDED WAS FOR THEM TO ACTIVATE THE PHONE. ON THURSDAY, 08/18/11, I SPOKE WITH A verizon rep AND WAS TOLD THAT SINCE I WAS A "LOYAL" CUSTOMER, THEY COULD ACTIVATE THE ADDITIONAL LINE UNDER MY CURRENT PALN. I WAS GIVEN ANOTHER TOLL FREE NUMBER TO CALL. I WAS TOLD THAT THEY COULD ACTIVATE THE PHONE THURSDAY NIGHT AT THE TIME I PLACED THE CALL. WHEN I CALLED THE NUMBER, THEY WERE CLOSED. THE verizon rep ADVISED ME THAT SHE WOULD PUT A NOTATION ON MY ACCOUNT TO GO AHEAD AND ADD THE LINE UNDER MY CURRENT PLAN. WHEN I CALLED THE TOLL FREE NUMBER ON FRIDAY MORNING, I WAS TOLD SOMETHING TOTALLY DIFFERENT. I WAS ADVISED THAT THEY COULD NOT ACTIVATE THE LINE AND THEY DON'T KNOW WHY THE rep TOLD ME verizon COULD DO SO. I ASKED FOR A SUPERVISOR. I ASKED HER TO CHECK THE NOTATION ON THE ACCOUNT. AND YOU GUESSED IT, SHE WAS UNABLE TO ACCESS THAT INFORMATION. I ASKED HER TO GO BACK AND LISTEN TO THE RECORDED CONVERSATION. YOU GUESSED IT, SHE WAS UNABLE TO DO THAT AS WELL. SHE TOLD ME THAT I HAD TO SIGN ANOTHER TWO YEAR CONTRACT UNDER THE NATIONWIDE PLAN. AFTER A SHOUTING MATCH ENSUED, I DISCONTINUED THE CALL. I CALLED BACK LATER AND SPOKE WITH ANOTHER rep AND HE ADVISED ME THAT verizon SHOULD BE ABLE TO ACTIVATE AN ADDITIONAL UNDER MY CURRENT PLAN. HE TRANSFERRED ME TO A SUPERVISOR AND YOU GUESSED IT, I HEARD THE SAME OLD STORY ONCE AGAIN. verizon IS FULL OF *H*T!! THEY CHARGE FOR INTERNET SERVICE ON A PER MEGABYTE BASIS UNDER THE NATIONWIDE PLAN. UNDER THE AMERICA'S CHOICE PLAN, THE INTERNET SERVICE IS ONLY $5.00 PER MONTH AND COMES OUT OF YOUR MONTHLY ALLOTTED MINUTES AND IS FREE ON NIGHTS AND WEEKENDS. verizon IS A COMPANY THAT PRACTICES BAD BUSINESS. THEY ARE INCOMPETENT IDIOTS. I WISH WE COULD GET ENOUGH PEOPLE TOGETHER TO DROP THE SERVICE. veriizon HAS GOT THEIR HEADS UP THEIR **s!! I HAVE A CURRENT PLAN, BUT VERIZON WILL NOT HONOR IT. IT'S TIME TO SEND verizon A "STRONG" MESSAGE

    THEMAN1987 8/19/11 9:15PM
  • Verizon Wireless lied to me, in order to get me to try their wireless internet service. I didn't receive an internet signal, so I immediately returned the modem. I was charged a $35.00 restocking fee, in spite of the fact that Verizon Wireless had committed fraud, in order to get me to try their service. They've told me that they would return my money on numerous occassions. I've been waiting since 6-6-2011, and Verizon Wireless never keeps their word!

    Anonymous 8/19/11 7:30PM
  • When I signed up with Verizon, I was told I would get an employee discount. I and the sales rep discussed how much my first bill would be.....WITH the discount. When I got my first bill, the discount wasn't applied. When I called, I was told it takes a couple months for it to apply, and they don't go back and adjust bills. So, because of their inefficiency, I have to pay about $35 more than expected. I've spoken to 3 different people, gotten 3 different answers.....but still no discount. STINKS!!!!

    grumpy 8/19/11 7:26AM
  • trithfully, I feel that Verizon customer service reps actually enjoy upsetting customers.
    I feel as though they are like the people in the credit card advertisemnt.
    I cannot understand what is so difficult about a communications company returning a call, or emailing, or writing a note,
    They sure get in touch woth you if the payment is a bit late.

    Anonymous 8/18/11 8:11PM
  • I have been a loyal customer for over 20 years and due to your recent business practices in contact negotiations I will go tomorrow and get At&t . I also have instructed my Bank to get rid of all stock that I have been entrusted with.I think your practices are unfair and not in good faith.

    Earl Bush 8/18/11 6:11PM
  • Verizon Wireless is too large and has too many customers to care about anyone or anything.
    They never return phone calls when they tell you they will, it seems as though the culture of the company is to be evasive and misleading with their customers.
    After 40 years from Bell to Verizon to Verizon Wireless, to FIOS, I feel the least they caqn do is return a call.
    Maybe an email, matbe leave a message.
    I know fdor sure they have my phone number and email and address somewhere in their files.
    There is almost glee in their voices when they belittle a customer and promise to take care of a problem and return a call and then never follow through.

    Anonymous 8/17/11 8:56PM
  • I'm embarrased to admit I've put all my communications eggs in a Verizon basket. As corporate entities go, Verizon is as uncaring and unresponsive as they go. They have sold me worthless hardware and services. I'll be happy to elaborate upon request at thegaryblevins@yahoo.com.

    Gary 8/17/11 8:52PM
  • I have been with verizon for over three years and i'm not getting the service i need or the help i need from verizon. My bill is over five hundred dollars and this is crazy....they made a 80 dollar adustment but it still didn't help.I was told when i use the market app,i wasnt being chanrged, but i look at my data i have went over by a lotttt.i have had problems every since i have been with you guys and im tired now....im going into the verizon store in greenvillle tomorrow and if they can't do anything for me i will just get my service cut off. this doesnt make any sense

    blessedmonica 8/17/11 6:39PM
  • I signed up for a smart phone a few years ago, I got the insurance. The phone lasted a good while. I was impressed. when it did break is when it went down hill. they tried to give me a non smart phone and said that they could no longer get what I had and said if I wanted to pay more I could get a better phone. I caved because I was out of town and needed a phone. that was my mistake. but I quite paying for the worth insurance. About one year and 1 month later that phone broke. I had to pay for a new one. It just broke and I'm done with them. I went to a store that had verizon written all over it. the guy there tried to sell me a new phone. after telling him I am not going to get a new phone I just want my warranty replacement he gave me the 1-800 number and sent me on my way. I called customer service and was informed that they are not even a real verizon store. I went to a real store and spent an hour talking to a manager, I told him the whole story. At the end he told me he was sorry and get bent. At this time I called back customer service and the guy was all nice and wasted my time. by the end of the call I told him that I was pretty much done with them and what they had to do to keep my business. I Got the CEO's number of the net and called this morning. I got the secretary and told her what verizon had to do to keep me. a little while ago a very rude person called me and said that she "spoke for Mr. McAdams" the CEO of verizon, while I guess that makes him rude as well. I am now leaving them. They are probably going to try and charge me for the breach of contract. But I wont pay it. It will probably cost me a lot of money to fight it but it is now principal. I just want people to know how I feel so that they can make their own decision. Verizon is loosing $200.00 a month over a couple of rude people and a discrepancy of $199.99 plus what ever bad publicity I can give them.

    Thanks Tim H.

    Tim H. 8/17/11 10:25AM
  • My phone bill with verizon was ridiculously high every month so i decided to make the switch to sprint. Being that i was paying for a new phone, i decided to suspend the account with verizon and chose the option to not receive billing but it extends my contract.. well a couple months later i receive a notice that i owe them 425.00 and that it was due to not paying my bill when i SUSPENDED my account. When i called they said there was no evidence i really suspended it and called me a liar. this is outrageous

    lcpress07 8/16/11 11:13AM
  • verizon wireless is the worst company EVER!! i have the worst service from employees, the worst phones, the worst bills, the worst everything. if someone was to ask me about switching to verizon i would tell them that would be the worst mistake of their lives!!

    adrienne11 8/15/11 1:57PM
  • I don't know about you guys, but every time I have to get in touch with them I need a drink afterwords. I have never had to work for two hours to give a company my money. The online bill pay does not work. I think it is so that you have to call and you get an extra 3.50 charge. It is horrible at best. One thing I have to say. Talk to the Indians. When ever I talk to an American work I get transferred between billing and sales, it does not matter if I need a new modem or a price check new service. I get the run around until I get an Indian, then I get some help.

    Rexraven19 8/14/11 10:46PM
  • I have had One Bill and want to leave it AND Verizon in all accounts! For the last 2 1/2 months I have tried to change the credit card set up to automatically pay my account due to switching cards from MasterCard to Visa with my bank. I started 2 weeks BEFORE my next bill would be due and it is now almost 3 months after and still the mess is not straightened out. They have been unable to help me on each of about 15 telephone numbers they have given me for various departments. I went to a Verizon store and paid the balance the clerk found online (even though I was blocked from seeing it online from home) but she was unable to give me a receipt!!!!

    Now they are still dunning me, threatening to shut off both of my accounts for NON-PAYMENT! God, please let me out of Verizonville!!!!!

    crescenza 8/14/11 9:13AM
  • All I can say is if my company provided the kind of service Verizon does I would be out of business. It is sad you cannot reach anyone at Verizon who can help you. Unfortunately I have cell phone service personally and professionally with Verizon and I'm still under contract with them. I'm stuck with them. I wish another wireless company would offer to buy out yor cotacts

    Acbskb 8/12/11 8:08PM
  • Worst customer service ever!!!

    I did not know my account password to set up my account online. When I called customer service, she could not do anything without the password and would not help me without speaking to my husband. What the....? Thanks for no help what so ever!

    Anonymous 8/12/11 5:00PM
  • We have had terrible service and line problems for over 18 years, complaints add up to nothing. Many times we are told that it is a wiring problem that we would have to order and pay for. When it rains we can't hear the callers on the other end and are screaming for them to hear us. If there is another company to get service from I am going to switch to them real soon. Verizon does not think of the customer as nothing more then a bag of walking money!!!

    Anonymous 8/12/11 1:44PM
  • why do verizon employees never return a call when they say they will.
    over the last 2 months i have been promised a return call at least 10 times, and have yet to have one call made to me.
    e-mails the same way. anytime you reply with the information they ask for another named person emails back saying they are taking careof the issue. if you reply, it starts all over.
    it took over 3 months, and endless emails and calls to get verizon to make their email site work as it is supposed to work.
    they basically lie and tell you information that if you try to rely on is not true. then you receive an email from yet another supervisor apologising for the liar and wanting you to feel satisfied that they were reprimanded for lying.
    verizon has become a culture of crooks and will find any way to override your confidence in them.
    their policy of fair and resonable is a joke.

    Anonymous 8/10/11 6:22PM
  • I just had three terrible experiences with Verizon. They have been bothering me on my cell phone because I am a "loyal customer". Well no longer! The person that called me would not give me her name. Who does that? Who calls someone and then refuses to give their name? It makes no sense at all. When I called the number back to complain, I got run around after run around. I finally set up my recording device so that I could record THEM for a change. The person was a little more accomodating then. I'm really fed up with them and will investigate switching companies. Or maybe do without a cell which is perfectly fine by me! Verizon is a pain in the butt.

    I don't know 8/9/11 4:41PM
  • I have found Verizon (for me anyway) to have the best coverage and customer support. My DroidX works great with no problem.

    Dan CT 8/9/11 2:19PM
  • called the 611# 4 times and no one would help me out with this sorry phone Gz One junk!!!!!!!!!!!!!!!!

    Anonymous 8/9/11 12:00PM
  • WORST CUSTOMER SERVICE EVER. THEY SAID THEY CLOSED MY ACCOUNT BUT OPENNED ME A NEW ONE. THEN CHARGED ME $240 FOR THAT. WHEN I CALLED TO TRY AND CLEAR THIS UP THE "CUSTOMER SERVICE" PERSON WHOCOULD NOT HELP ME REFUSED TO LET ME SPEAK WITH A MANAGER. AFTER AN HOUR WITH THIS PERSON HE FINALLY PUT ME THROUGH TO SOMEONE WHO SAID SHE WAS A MANAGER. WHO JUST GAVE ME THE RUN AROUND AND AGAIN REFUSED TO LET ME SPEAK WITH A MANAGER.STAY AWAY FROM VERIZON

    Anonymous 8/9/11 10:02AM
  • Talking Verizon, my blood is boiling. I want everyone to know our whole experience from signing up account with Verizon, install the line and billing. We are new in US, just 2 months here. First, we saw Verizon has the promotion for the Fios Triple Play for $69.99/month in June 2011.

    We tried to sign up on-line, but they are not being able to verify our social security, so asked us to bring our other documents for verification in Yonkers. We are living in White Plains, and saw Verizon retails everywhere here in White Plains, NY, why must make us go all the way to Yonkers. But we did at the end to Yonkers, however, the customer service staff is not helpful at all as we are told that this promotion is for internet sign on only and they do not gain any credit. Later, when the staff realized that the credit actually goes to him, and he then became helpful. Our account is finally opened.

    Another whole lot of hassle to fix the installation date on-line and finally got done. We were told to standby from 8am to 12noon for the technician to come by for the installation. I have taken half day leave for that, however, nobody shows up. I made the call to Verizon customer service (1800-Verizon), ask the operator and waited one hour to give me the reason that ‘Your building management has some dispute with Verizon’. I can’t believe it as the building management is the one recommend Verizon to us, so I went to the building management office to verify. The staff said there is no such thing and Verizon is coming to our building to have a promotion on the following week. So, I went back to Verizon calling 1800-Verizon. I told the operator upfront about the whole story and warned her I am not going to hold for another hour for the same answer, but at the end, still, ONE HOUR waiting with the same answer. It is whole lot of wasting my time. This happen with few follows up call together with the staff from the building management. Calling the 1800-Verizon is a waste of time, the operator still has to speak to the supervisor to seek for advice and there is no designated person you can talk to.

    After at least another 3 – 4 calls, we were informed that the technician will be at our place for the installation the next day. We told ourselves to give them last chance and trust them. However, to our most disappointment, they never show up for 2nd time, another 4 hours wait………. We are really upset as we do not have internet connect for ONE WEEK. We went to the building management office to tell them about this again, the staff made the call to Verizon. Finally, the technical engineer called us and explains the situation. Irregardless, we should be informed if they can’t make the trip down to our place instead of keeping us waiting and I have applied ONE day Leave for such an irresponsible service provider.

    The TV and internet finally get installed and we were told the sales representative will call us in few days’ time. Until today, 3 weeks passed by, NOBODY from Verizon called us and do not bother to offer their apology. Really such a great disappointment!!!!! We received our 1st month bill; it stated $121 from our contractual price of $69.99 + tax. It is almost double. Calling the customer service, and given the whole list of breakdown which just try to confuse the customer. And put it that we are at their mercy to give us some $10 discount from the bill. Please, despite offering their apology for all we have suffered, charged us with a much higher monthly fee with a minimal $10 DISCOUNT.

    WHAT A ”GREAT” CUSTOMER SERVICE VERIZON HAD PROVIDED TO THE CUSTOMERS AND WORST OF ALL, THEY DO NOT HONOR THEIR CONTRACT !!!!! Obviously, they do not treasure their customers but trying to chase them away !

    UpsetCust 8/7/11 4:09PM
  • I feel as though the representatives that work at verizon have no training. Their customer relation skills are completely unprofessional. They are rude. I just spoke to a rep today she basically told me she didn't care that I was unhappy with her service. I feel it's not worth the great offers that verizon places on its service due to their lack of support team. I am scheduled to change my services this week.

    Noora1987 8/7/11 7:44AM
  • Customer service at verizon wireles is terrible. I requested a Global access connection. I was toldby Torrey that I was hooked up, But I cannot access e-mail or phone and I cannot contact Verizon by e-mail or Sky(this is not the first time their system has failed overseas. Isn't Verizon a communication system? so why not communicate. I will change my account when I get back to the States.

    Anonymous 8/6/11 12:48PM
  • Watch out for Verizon,
    Verizon told me that there data plan was changing and that i should sign my three phones up before the 6th of July. I TOLD the nice sales person i had not purchased two smartphones yet the CSR said that would not be a problem we will not change your plan we can grandfather the new phones into the plan.
    After purchasing two new smart phones 30 days later thinking that we had the unlimited plan only to find out on the next billing i had paid for an unlimited plan for 30days without having a phone and when i got a new phone the plan changed to the new revised tier system my bill had doubled and they refused to acknowledge the plan i had purchased earlier saying that their CSR's are paid to misinform there customers this from the management

    vcheated 8/6/11 11:36AM
  • I have been with Verizon for almost 4 years now and I have to say I haven't had any major problems that they did not fix for me but then I take care of my account online and know when my bill is due and understand there are policies they have to abide by. I don't expect them to take care of my account for me and paid over 500.00 on my first bill because my son went download happy with downloads. I didn't blame Verizon for something my son did. I have 5 lines with them and have had great service. I do the same line of work they do (customer service) and have noticed how incompetent and irresponsible people are and blame the carrier because they do not monitor their account. Service is not free. People are in business to make money not give away stuff for free. So what if you have been a loyal customer for years. You don't get breaks from your gas or electric company because you have been a loyal customer for years. You pay for the service no matter what. People say they are going to cancel if they don't get what they want. So what do you do if the next company don't give you what you want, go to the next one. I deal with customer's who are rude and ignorant everyday. I only want to help the customer's who give me a chance to help them and don't think we owe it to them and understand we have policies. We get surveys sometimes at the end of our calls and they do affect our job performance scores and we are at the mercy of the customer. Don't blame us for the stores mistakes. We can fix it. They are driven and trained to make commission and we are trained to take care of the customers. We have to be smart, friendly, and efficient. Everything you customers are not. Sit in our seats for a week and you customers will have alot more respect for what we do.

    Anonymous 8/4/11 7:15PM
  • I have been a customer 10 years now. I have now moved to Lame Deer Mt and do not have cell service. The person I talked to on May 25 before i left was very pleasant and said it would not be a problem if I disconnected due to no cell service in Lame Deer. The date was given--she said no problem. Today now they are charging for the month of July to August and termination fees. This is illegal and I won't stand for it. I am going to report you to FCC. And I will not recommend you to anyone and will never have cell phone service with you ever again. This is not fair and illegal. So hope this goes to the top. The person I talked to was Linda and she was not helpful at all!

    catherinekimmel 8/4/11 6:23PM
  • 5 days ago our FIOS phone line went dead with the following message..."Your phone is disconnected and no longer in service".

    The following day (last Sunday) we spent 5 hours on the phone dealing with people, most of whom who had no clue what they were doing. We finally got to a good person (RJ)who worked to discover what the problem was (the Verizon database for our service was screwed up), but since it was Sunday, he could contact no one to fix it. He told us to call Verizon on Monday to fix the poblem.

    On Monday we spent 5 hours on the phone with Verizon, ending with Scott who tried to fix the problem, but could not do it. Verizon kept telling us that we had "copper" phone service when we did not. More of the Verizon database problems.

    On Tuesday, I went to the Verizon store near us to use their phone since Verizon cell service at our house is flakey. I spent 2 hours on the phone there speakig with Gervin, who worked to fix things, but needed another day to get it done.

    This was now 3 days without our Verizon land line service.

    On Wednesday, I called Verizon again and after going through a bunch of crap with the Verizon system, I spoke with Demarcus who worked hard to fix the probem.

    Ultimately, the phone service was "restored" but it was done for a "copper" connection and not our FIOS system as was installed.. A tech then had to come to our house to connect the copper line to our phones.

    I then got a voicemail from Verizon saying what a wonderful job they had done and all was fine... 5 days of no service and the wrong service enabled and this was a good job???

    So, we called Verizon again and after another 2 hours on the phone, the change of our phone service back to FIOS was scheduled for the Friday. I'm not hopeful that this will go smoothly, but we might get lucky this time after a week of dumb problems.

    There are good people at Verizon support,not all but some. But their system is full of problems and those good people have their hands tied when they try to fix your problems.

    Verizon needs to get its act together.

    Anonymous 8/4/11 10:16AM
  • Usage controls and Wi-Fi doesn't seem to work after the 11pm shift. Website says the are avail 24/7 and cant get anyone to answer any phone calls.
    I'm tired of paying for these services and they don't work when I need them and can't talk to anyone about fixing this issue.
    Verizon avail across US and closes at 11pm Go figure?!

    Anonymous 8/2/11 10:08PM
  • I attempted to text my daughter and my text wouldn't go thru. tried to call "customer support" and they only work till 11pm. Guess no one works third shift.. The world according to Verizon stops at 11pm. Calls will go thru but not text but yet I pay for it and doesn't happen. Bet if sent my payment by text the would make sure it worked then.. Can't wait till coontract is up then I will go with a flat rate company

    GRUMPMARINE 8/2/11 9:33PM
  • We are a small service company. Today 7/31/2011 our phone lines were blown off the building and are lying in the street. We have no phone service and were told by a rude verizon lady that they have no one working on Sunday and we cannot have service until Tuesday.

    Woody

    mlmwoody 7/31/11 5:01PM
  • I have never dealt with such rude and incompetent people in my entire life! For the last 20 months we have had nothing but billing issues! Every month our plan amount is differnt...it should be the same! Every month no matter what our phones are turned off TWICE! Even with a paid balance! Each month when my new bill comes out within 2 days my phones are turned off! Each time I get charged $15~! There are 4 phones on my account...which means I get charged $120 every month plus taxed and fees! I have to call in each time where I spend a minimum of 3 hours on the phone! Since January of this year I have spent 40 hours on the phone fighting with verizon over all of the issues on my bills!! This is ridiculous!
    Last week I was told by someone in Management that everything had FINALLY been corrected and that since I had gone through so many issues with our billing and the hours I've put into being on the phone that I would be givin a Customer Satisfaction credit....HAHAHAHA 1. My new bill posted online, Credits were NOT given, 2. NO Customer Satisfaction credit was given,3. I was OVER CHARGED AGAIN...and 4...OUR PHONES WERE TURNED OFF AGAIN!!!!
    UGH!!! What does it take with these people??? Financial services told me that if I didn't make arraingements to pay the complete and full balance today then pur service would NOT be reinstated! And then if there were adjustments to be made they would credit our account ( HA I've heard that one before!!!).

    I'm at a complete loss....we love the phone service we get from verizon, but absolutely HATE everything else!!! What do we do? I tried calling corporate for someone to fix this, and all I got was 'I'll look into it and get back to you'. Is there anything, or do we just have to take them to court?
    I've become so stressed from these people, and I've wasted SOOOO much of my own time trying to deal with these people....they are AWFUL!!! I don't recommend them to anyone....even if someone elses' service isn't as great, or there plans aren't, I would much rather have better billing and better customer service than deal with the complete incompetence @ Verizon!

    Headache 7/29/11 11:50AM
  • Verizon has atrocious customer service. They must certainly be aware of the issue

    looloo 7/28/11 7:14PM
  • They were more difficult to talk to than when I call my credit card companies. I've never been transferred to so many people and so confused about the information I was receiving in my life! Not to mention the ladies with the bad, "that's just the way it is" attitudes.

    missv760 7/28/11 11:30AM
  • The network is great, however when there is a billing dispute related to a technical function you MUST talk to Tech Support and then if it cant be resolved the Billing Supervisors do not have the authority or intelligence to deal with the situation. My challenges deal with over charges on the 4G air card.

    Anonymous 7/26/11 11:32PM
  • i purchased a prepaid phone that had 10.00 on it then proceeded to set up my account, activate the phone, set up the account my payments were to come from. after finished, i made a phone call and approx 10 minutes later the call was disconnected and a recording kept telling me i didn't have any money on my account (the plan i chose was 65.00 a month) so i called CS and she saw where i set it up but advised that i didn't tell it to take the first payment...took care of it for me and when i asked if my acct would be credited the 10.00 (honest mistake), she said no...fool me once, shame on you...

    a few months later i decided to drop down to a 25.00 a month unlimited text plan...no voice...the way i saw it, i was paying all of that money and wasn't using the minutes included in the plan (450 minutes)...got online and switched...was right in the middle of my billing cycle...again, went to use the phone (send texts) and i got msgs saying my acct was low, add money...called CS again and she said i needed to add the 25.00 to start the plan, no i wouldn't be credited ANY part of the 65.00 from the payment 2 weeks prior...so basically i had to add an additional 25.00 for the text plan and couldn't use any of the 450 minutes i paid for...???? to me, Verizon is a bunch of money hungry thieves and it didn't take long for me to switch to another carrier...

    locdvegan 7/26/11 8:18PM
  • I bought a new phone thinking that my service would improve. I constantly drop calls, and friends say that they refuse to call me at home, because rhey can not hear me, or lots of interference, or calls being dropped. I have paid high cell phone bills and received TERRIBLE service for the three plus years that I have lived in Indian Trail, N.C., and I am just before getting rid of my cell phone, and sticking with my land line only.I have several neighbors that are in law enforcement, and have good reception. Maybe I should ask the for the name of their carrier or service. Thanks for listening to a VERY UNHAPPY CUSTOMER.

    wadsi 7/26/11 11:53AM
  • Was on vacation and my phone broke (within warrantee screen would not respond to touch).. stopped in Verizon authorized store in Delaware... They called and arranged for Saturday Delivery of replacement (next day)... that sounded impressive - even though it tooka n hour. I called verizon 20 mins later to confirm this and found that verizon had not put in Saturday delivery, it was scheduled for Monday (at which time i would be in another state). They again adjusted order and assured me it would now be delivered on Saturday to store. Saturday came and store said they did not recevie it. I called verizon back again... and they said... It was shipped regular overnight delivery even though there werte notes on account on getting saturday delivery approved twice by a supervisor... now they tell me I will not have it until Tuesday becasue of that screw-up becasue they had the package re-directed to address where I will be this week... I'll belive that when and if it shows up on Tuesday.

    If you can't deliver on a promise dont offer it - I could have been happy with a monday delivery from the beginning, but now am stuck. Not happy.

    Anonymous 7/25/11 12:19PM
  • Even the face to face people aren't any help. I was planning on renewing my plan and get a new phone and increase my coverage along with adding some other features but I got billed $13.49 for a $1.54 worth of roaming charges. No explanation how it multiplies from 1.54 to 13.49 from the itemized page to the summary page. I have been a loyal customer for at least 15 years. Up to now I have been completely satisfied with the service...but most of that time I was an Altel customer who recently got bought up by Verizon...i went into the local verizon store and they said that they can't help me with the switch to a new plan because my old plan is somehow locked...funny that I was able to accomplish this same feat several times under Altel without a single problem...maybe it is time to go and take my number with me...

    Anonymous 7/25/11 2:33AM
  • Absolutely rediculous! I broke contract with T-mobile to Verizon becuase 4g speeds and phone selection. I was told by an in-store associate that my employee discount would cover the cost of activation fees and offer 20% off the monthly bill. After purchasing, I was told to pay the bill and this would be offered back as a credit since the employee discount takes a billing cycle to reflect. I just called to recieve my credits and the person on the phone tells me that I am not entitled to the 60 Fees to be waived. After an hour of hold to "look into it" she came back with being able to negotiate for half or I would have to return to the store. The store which referred me to customer care because they cannot give credits. While on the phone she basically, doubted was I was telling her and was not listening to what I was saying instead just saying she understood and there was nothing else she could do. Needless to say, Once these two years are up. Back to T-Mobile. Never an issue. Always willing to help and they believe the customer! I'm a police officer who they dismissed as a liar. Terrible Service.

    MikeDavid 7/22/11 7:25AM
  • i have been with verizon since 2007, using wireless for my laptop, which i always told all my freinds i would only use verzion as i could take my laptop any where and always, always could get connected, I didnt mind paying more for my service since it always worked well. after 2009 i didnot have a cntract anymore but stayed with verizon since i still liked my wireless service. only had to call customer servie once in 2007 and they were great. well here it is 2011 and i decided to upgrade my usb for my laptop to mifi2000. and at the same time added A GALAXY TAB and more money n contract on my account. after 2 wks n 1 day the cord for my mifi was defected and i took it to the store to get a new one, i was told "they dont have any" , so i called customer service, and after the lady trying to locate one at 3 stores where i liv, she told me they would ship 1 out to me at no charge to me and i would have it the next monday, On monday to cord, so i called again and was told a supervisoir cancelled it , no one called me, i was then told take it to the store and they would call the store to make sure it was a bad cord and they man would call me the next day to comfirm and send out a new one. well guess what no call the next day no nothing . i had to call again, after almost an hour on thw phone the lady said i qould have it the next day, they would overnite it. today is the next day, no cord. fedx supposelly couldnt find my address, i called fedx and they were rude, so i am suppose to have it on friday. never have i had such horrible customer service in allm my life. this is way i will stay with Tmoblie for my phone service, i will fullfill my 2yr contract on my wireless n galaxy tab so i dont have to [ay an early termantion fee of $350.00 per line. but after the 2 yrs. i will be switching to Tmoblie for my wireless. there customer service has always been more then great, and i have been with them since before they were Tmoblie,(since 2000). verizon custmore service sucks.................

    Anonymous 7/21/11 4:48PM
  • I was a long time Verizon Wireless customer, I rarely ever had to go into one of the stores because for the most part I had been satisfied with my service. However when my cell phone stopped working suddenly I had to make a trip to my local corporate store (the franchised ones can't always do as much). It was 8:00pm, and I was the only customer in the store, there were 6 employees working at the time. Now being someone who rarely goes into the stores I did not know about the electronic sign in thing you have to do. So I spent the first few minutes just looking at phones to see what they had for options, and then tried to approach someone for help. Everyone I tried to speak to ignored me and would walk away from me. Finally after about 25 minutes one of them approached me and said "Did you sign in?" and I said "no, why do I need to sign in? I'm the only customer in the store?" and he responded with "Well if you don't sign in we cant help you" and started to walk away. After being ignored for 25 minutes (during which time any one of the 6 employees could have told me about the sign in thing) I was pretty upset. So I said "This is bulls**t! You people ignore me for 25 minutes because I didn't sign into some kind of waiting list thing when I'm the ONLY customer in here?" He then turned around and said "If you're going to use that kind of language then you can leave". I said "Fine, I am taking my business to a different provider then" and he said "Good, get out, we don't want your business" A week later I cancelled my contract with them and switched to Sprint. I could not believe how poor the customer service was.

    Weston210 7/21/11 2:11PM
  • I recently went on a vacation to punta cana dominican republic. before i went on my trip i went on line to check for service there, and i found that there is service and it cost $1.99 per minute. but when i came back i had a bill for more than $1200.00 dollars. When I called verizon they told me I had overage of international data usage. we had 4 smart phones with us and I did not know that these phone use data even if you are not using them the APPs are always using data, but who knew.Verizon says I am responsible for this bill and that i have to pay for it, I am not paying for it and I am writing to my state senator to get help with this matter.we are working people and can not afford this kind of abuse for from verizon, it is time to stop the abuse

    Fonse1989 7/21/11 8:59AM
  • I bought a new ipad 2 from best buy with verizon as the provider and it never was activated when i went to a verizon store to get it activated the sales person told me since it was a month to month account they could not do it. then when i forced them to they told me it was a tech issue and to go to apple not verizon, verizon should not be selling the iPad and has the worst customer services i have experienced to date.

    Maxx 7/20/11 6:30PM
  • I am on my fourth "refurbished like new" droid X and have had the battery upgraded for free by verizon because it wouldnt hold charge for longer than 3 hours. I recently had more trouble, go figure, with my Droid X and reached out to Verizon Customer Service. They try and help (or upgrade your phone if its a Droid X as they do everytime I call) and say that b/c its a Motorola that its not their "Fault". They say they will send me a "refurbished like new" phone and will give me a follow up phone call to see if it works... They are trying, but it's not working. I am considereing moving over to Tmobile or ATT.

    Anonymous 7/20/11 3:47PM
  • I had very bad service recently with Verizon, they said our check got applied to the wrong account, "don't worry we won't turn off your phone until this is resolved", next day the phone turns off without warning, and the only way to get it turned back on is to pay them MORE money than we owed... nice Verizon, starting to sound like Sprint used to... please clean up your act Verizon or my business is going to a different carrier quick.

    Alvin 7/20/11 9:39AM
  • I have had a Verizon phone for over 15 years. The LG phone I know have sets off security alarms in almost every store I leave. The staff at the store in Chambersburg said it happens all the time. They offered no solution and were rude and very short as if it was no big deal. When I leave Walgreens and they want to check to see if you are stealing something. I am stuck with this phone for 1 more year and will follow my sons to ATT.

    Soup23 7/19/11 1:24PM
  • The people at the Watauga and Grapevine, TX wireless stores are totally worthless, not some, all of them. Can't make change for a $50 for equipment, really no change in the store?? Would not look to see if my paricular number had insurance on the instrument told me to go home and look it up myself. Told me my package was for 12 months and when I looked it up it's 20 months. There is no one in control, one man left yelling since he'd been waiting for 30 minutes for someone to help. I had a bad instrument and it was only 5 days old, said they didn't have any to replace it with..and I'd have to file on my insurance...for $50 replacment fee....and no manager to talk to!!!!

    sarah 7/19/11 8:16AM
  • Welcome to Verizon Wireless, I have had service with them for a lot of years and numerous phone issues. Now with the Motorola Droind 2 Global I am on my 5th or 6th phone in a short duration. Again a problem arrises but in the infinte WISDOM OF VERIZON AND MOTOROLA THEY WANT TO SEND THE N6TH OR 7TH PHONE TO ME. I ask for a replacement device diffrent and they cannot meet the nspecifications of what I paid for and carry. Motorola told me to send it to them and they would repaire (good like I've done this 6 times whats going to change. Verizon refuses to send diffrent phone even when I offerred to pay???? SUCKS..THEY ALSO STATED A KNOWN ISSUE WITH THE PHONE WHICH THEY FAIL TO RESOLVE..

    RANGER705 7/16/11 10:40AM
  • Verizon,
    Recently my phone cannot call out or send texts. This is an issue, as I am PAYING for these things to be accessible. I called customer support, and dealt with your DUMB "automated" service. What a joke. How about have a REAL person answer the phones and answer our questions, since a dumb f***ing machine doesn't know the difference between "calling out" and "account". Calling your stupid automated system wastes my damn time, when you could just transfer me to a PERSON who can UNDERSTAND me, and connect me to whom I need to reach! I'm sick of wasting my time with worthless companies that don't know how to treat their customers. I need to know WHO I can reach that will answer my questions and not waste my time by making me repeat myself 20 times to a machine whose only response is "I'm sorry, I didn't hear you, please type in something else that's worthless and won't get you anywhere..."
    When you can tell me who I can call to talk to with real people who are getting paid to do this job, let me know.
    My question is this: I recently have not been able to send calls or texts out on my phone, called customer service and they said the CO area has two calls (outages, I'm assuming?) that could be affecting my service. I need my cell phone, as I am paying for those services, and can't wait for your worthless employees to "fix towers" and waste more of our money.
    Thank you,
    me

    Anonymous 7/14/11 2:07PM
  • Has something changed at Verizon wireless during the past year? I used to be able to call and get excellent and accurate information. Now I get mis information resulting in higher billing and never an offer to give any credits for their mistakes. In April they told us texting would be included in the NA + Mexico plan just like it is in our NA plan but it wasn't. Verizon got us for $200 on that one. Then i added a phone to our family plan on 4/28/11 and wanted email. I was told $5/mo but they also added a $5.99 sync option and $1.99/MB for data transfers. I feel I've been lied to and cheated. Verizon wireless customer service doesn't seem to care. They just want the money. If we had not called or talked with a store agent prior to these experiences I would not blame Verizon.

    Dcim3mc 7/11/11 4:47PM
  • cell phone says cmda not available, my verizon home phone is dead and I am helpless. What do I do. I am 80 and need phone service 7/24. This the first time my cell phone not working. Can't phone you so hope you can get back to me asap. 9:37 p.m. Thursday, July 7. Thank you.

    Anonymous 7/7/11 6:40PM
  • Stole over 5 days of my personal work and 4th of July Weekend time to deal with a 4G samsung smartphone that didnt work. This was my second smartphone. Technical support lost my contacts. Customer service did nothing to ameliorate. Poor business approach since smartphone. Is now remodeling the data usage plans to basically steal money from people. What usaged to called roaming charges is now called data usage. Freedom of information should be provided to the US citizens at a reasonable cost that is quoted on a paper receipt. Currently cell companies will not give you anything until the bill shows up in the mail. Very misleading. How are people in third world countries able to have cell phones and the US general public has to get a credit check and sign a contract by a large corporation. I say support freedom of information and go with a no contract company at a fixed rate.

    Patriot12345 7/6/11 10:55AM
  • Terrible. Painfully slow and fraudulent billing practices. SIgned up for regular DSL. Shortly afterward they conveniently added unlimited gaming and internet security bundle to my package without telling my consent. If you have instant billing ( ie. automatically deducted from credit card or bank) be very wary because they won;t refund their own mistakes. Total fraud! Also, they make it VERY hard to talk to an actually person.

    KJ 7/5/11 6:57PM
  • Verizon is a worthless company if my wireless phone is misplaced or stolen after "normal business" hours. Therefore any phone calls placed after 8 PM EST should be the responsilibity of Verizon.
    Oh, I forgot, Verizon is too busy building more retail facilities rather than taking care of their own paying customers.
    What is up with your company? Have you totally forgotten about SERVICE and decided upon volume of increased sales and screw the paying customers.
    I can't wait until my servce plan is expires so as I can give you the same service (cancellation) you have extented to me.
    Dan Zotta
    Good luck trying to reach me as I have misplace my phone.

    dan 7/2/11 9:00PM
  • If you have a Verizon wireless card, the reception is usually pretty good. If you want customer support, say to sign up online to see your bill and you don't have a Verizon phone, it is very, very painful. Have tried 2 months in a row. First you have to find the service number, then the phone number assigned to your wireless card, and then heaven help you when you try to register. It asks for a temporary password and they won't email it to you, give it to you over the phone, etc. They will mail it to you by snail mail. Very frustrating. You'd think they'd want to make it easy to pay your bill!

    Lookingup 7/2/11 11:56AM
  • I went into a Verizonwireless Store at the Voorhees Town Center in Voorhees, New Jersey. The store, and maybe all stores, are run in a way that the customer feels ignore initially. Upon walking in the store, the customer service reps are busy working with customers. Or they appear to be busy. They just stare into their computer screen. There is little conversation going on between them and the concerned customer. A few new customers are standing patiently waiting their turn to talk with someone. There is no eye contact or acknowledgment that they are even there. The waiting customers look at each other and then back to all the service reps for any glimpse of recognition.
    At a business as big as Verizonwireless, you think they would make a real effort to have the best customer service.You would think that they should have a established format for greeting their customers and letting them know they they are interested in helping them. When you first walk into the store there should be a very clear procedure to follow. The customer should not be confused on what to do or where to stand. Previous times when we came to this store they had a sign in place, this was not visible. There should be one main person or manager who greets all customers who walk in the store. This person should let them know the procedure to follow so they will have the best customer service. This person should also make the customer feel that their needs are important and will be addressed as quickly as possible.
    A little eye contact or a friendly word is all that is needed. The higher ups at Verizonwireless should look into the customer service procedures at their stores and make some concrete positive changes. A little trip to the Apple store might give them some ideas. The Apple store is organized and smoothly run and the customer is made to feel important. Is that to much to ask from a Verizonwireless store?

    unsatisfied with store 7/2/11 8:25AM
  • A couple of weeks ago I called about connection problems and it was determined that I needed a new modem. I was told that a new one would be sent and that I would not have to pay for it as long as the old one was returned (otherwise I would have to pay for the new). I asked if I would also be getting packaging material and a return label for sending the old modem back. I was assured that would be in the package with the new one. Of course, it was not--no packaging, no label. Another phone call--at this time, I was assured that a label would be sent to me via email; I would just need to print it and use my own packaging material. 10 days passed and no email. Another phone call today--bounced back and forth between tech support and billing, each time I was told I would merely be placed on hold while the issue was researched. Each time, a new person came on the line, and I had to retell my story, etc., etc. The last person said she would email a label. That was an hour ago and nothing has arrived.

    Clearly, individual support people at verizon have learned that they can pass people around without actually addressing the customer's concern. The company is so big that there is no individual accountability and the workers seem to know it. Meanwhile, customers literally get the run around. My concern is STILL not resolved!!

    Steve 7/1/11 2:13PM
  • I'm so aggravated right now I'd like to complain. Several times now I call and think things have been fixed but it might be for a while and then more problems. The records will show I've called about my internet service -- it's slow as molasses -- I know you'll probably say it's my computer but this computer is a Mac with an OSX system that I have lately I can't get on or it's slow -- sometimes not opening much pass WWW.. Also, when I'm in my e-mail, trying to send information about something (today it was family tree) and the doggone thing times out on me and I lose my e-mail I was composing. It isn't always easy to get timed back in either. The last rep I talked to told me to use Foxfire but I didn't find that to be any better than Safari. I've talked to one rep about the fact that my "Mail" that I really like to use no longer works. One girl in Mexico said she could help me. She did and then two days later no Mail again. Now, today my phones have been a problem. Lots of static and buzzing. I gave up and used my Iphone. It had some issues too, like garbling so my friend said. What am I to do????? Change services??? I've been a customer for a long time and hate change but I'm about ready to do something. Shirley Farr

    Anonymous 7/1/11 1:54PM
  • I have been a customer for 13 years. For the last 3 years the phones fail after 1 year. I received my replacement phone Tuesday of this week...it doesn't work at all and they reps change what "policy" all the time. They cost me over 1000K in lost work. Their managers are inept and nasty. Their website is difficult to navigate since they changed it. They claim I have an overage of 200+ minutes which is impossible I couldn't make calls. They have also changed what they said my cycle was so I get billed more. I recommend that no one uses Verizon at all. There is no need to reply as I have already purchased a phone from someone not Verizon.

    fish 6/30/11 2:51PM
  • Just spent 45 minutes waiting on an available emplyeeto buy a cover for my droid. Never got service. Not even a recognition from service reps. Walked out. Horrible service!!

    Anonymous 6/28/11 3:25PM
  • Verizon wireless in Swainsboro, Ga. has the worst customer service ever! I went in to pick up my phone and was not greeted properly or at all, I was directed to another associate with a head nod(b/c he was gaming) and then I was ignored. Myself and another customer greeted each other loudly just to make sure that we weren't invisible. All of their hires should all be fired(except Luke)or they should be required to take an extensive, mandatory customer service program because they really suck!

    ms eady 6/28/11 11:04AM
  • Wow, this is really poor. I went to the main web site & was referred to a "survey" which I could not advance beyond. So, reluctantly, I took the survey. BOGUS!! Youpay shipping. Yeah, right. Now, I sit here waiting, waiting for some sign of life. Whaddyabet. There is none...no signal...no music....nuttin.

    Anonymous 6/27/11 8:10AM
  • I hired a sales rep several months ago. The rep was looking for a cell phone carrier and decided to shop around to see what her best options were. I have been a customer of Verizon for just about 10 years now. I told the rep to see what Verizon has to offer. She went to a Verizon store, told the sales rep that her boss has been with Verizon for years and wanted to know what kind of plan she has and if she received any discounts. The salesman asked her for my phone number and he would let her know. So she did just that. She came back to the office and told me what had taken place. WOW..I thought it was pretty crazy that anyone could give my phone number to a salesman and obtain my information with only a phone number. I found it quite interesting that even to pay my bill online, I need my user id and password and if I speak to a customer service rep at Verizon Wireless I must give them the last 4 digits of my ss#, and my billing address. But someone else can use just my phone number. Now that's privacy.

    I contact Verizon immediately and was told that this would be taken care of. I heard nothing for a long time, called back and had to tell another person the entire story again. Then had to call back again weeks later and again had to tell the story.

    Then finally, weeks later, an investigator contacted me and asked me the same questions once again. It has now been over 4 months since I have heard from Verizon. So much for the privacy laws. They get the $150 plus each month for their services or they will shut off the service.

    Anyone have any suggestions?
    When ask to speak with a manager, there is no manager. Contact corporate office. Not a chance. Please Help!

    Violated 6/22/11 5:02PM
  • I am a current customer and have been for a substancial amount of time. I wanted to change to an Iphone recently. My local store advised I was not eligible to change until my contract expires in December.
    I find this ridiculous and question your business reasoning. I was buying a new phone and staying with Verizon Plan. I don't see you loosing anything in that transaction.

    Since they were so adamant about the contract
    and my ability of not being eligible, I am
    going to swith providers in December when my contract runs out.

    Maybe all provders are alike but I still don't see the logic of it all.

    Anonymous 6/22/11 2:25PM
  • I recently visited the Verizonwirelss store in State College PA (2030 North Atherton Street location). This was the closest store to where I live which is an hour away. I was totally disgusted with the service. Once the "consultant" found out all I wanted was to upgrade two phones and I was not going to be a "big sale" he pushed me off and told me to order what I wanted on the internet (said the phones I wanted were not in stock at his store; he didn't even look on line for what was or wasn't in stock.) He did give me his business card and said when I receive the phones from the internet I could call and he would try to assist then with some set up (I wouldn't ask him to do anything now). When I contacted him for some brief/limited assistance he was always too busy and said he'd call me back. He never did. Out of desperation, and since I wasn't going to drive another 100 miles round trip for assistance, I called Verizon Customer Support/Service (the 800 number). Thankfully, the person on the phone answered all my questions, took time with me, and got me all set up with the phones and plan I wanted. She was extremely helpful and polite. The "consultant" at the Verizonwireless store in State College needs either to be re-trained or replaced. I will never go back to that store and will encourage other to do the same.

    morningstar 6/16/11 4:52PM
  • I went to avon CT verizon wireless store a month ago , had to wait for more than 2 hrs to buy a new iphone for my medical practice, later when I got ist bill the phone was under my husband's name, while it was my bussiness phone, I had to go again and wait for more than an hour and apparently they fixed the problem. Today I got the bill with my name on it but at my home address instead of the bussiness address. Again I had to make another trip to the store, I was not happy with the service. When I complained to the manager (Kristopher) he was very rude and defensive. Did not appologize for the poor service they had been providing, infact he was very unprofesional and abrupt, when I mentioned about his attitude he said "I did it because when you entered you seemed very upset. It is my store and my staff is very cmpetent." Not to mention they could not enter the correct name or address in three attempts.

    Anonymous 6/16/11 4:27PM
  • I am disgusted with the customer service dept.. My phone stopped working Memorial Day weekend and my son;s phone stopped working much earlier. I went to the nearest Verizon store, 12+ miles one way. They informed me that my battery was bad (after a 40 minute wait) and that they would make arrangements for me to get a new phone. On the following Thursday I received rebuilt phones, however no batteries. I went to my local Verizon store and they told me they would get me new batteries, never happened. I've spent hours on my phone and at service centers and I still don't have a phone. There are three phones on my plan and I pay a lot of money each month and I'm not very happy. I've been given the runaround repeatedly and nothing gets me anywhere. I sent you an e-mail yesterday and never got a response. Please respond and I want my account credited for down time.

    There is no excuse for how I've been treated. I have repeatedly told representatives and supervisors how important it is for me to have a functioning phone for my job. I'm a civil engineer and my work takes me out in the field frequently. I need a means of staying in communication with my office and various contractors.

    Brian France

    I can be reached at(315) 558-3733

    Anonymous 6/16/11 2:16PM
  • I'm on my fourth Droid incredible in 2 months. Every time I call, I'm made to think my problems are entirely my fault, and that there's nothing anyone can do to fix my issues.

    Tired of receiving "Like New, Certified" refurbished devices that fail within a short period of time.

    I had one fail after 20 minutes after activation. Verizon then failed to send the replacement for that phone for over a week, leaving a person who makes a living on his phone, without a phone for over a week.

    Every call is met with some excuse as to why that representative cannot assist me. "That's not my department", "my system is down" (seriously, when is Verizon's system ever not down?), etc. etc. etc.

    Anonymous 6/15/11 10:18AM
  • When switching to the iPhone, I was told the charge for data assist transfer ($1.99) would be credited to my account--it was not and I was charged taxes on that amount also. Called customer service and she could not tell my why it was not credited and put me on hold for a supervisor. He came on the line and told me it was correct but he would credit my bill. Is there anyone at Verizon that knows how their own plans work?

    jeepgirl6 6/14/11 8:56AM
  • Yesterday, June 11, 2011, my wife's cell phone (206 714-4388) was chewed and damaged by the family dog which left it unuseable. We called Verizon Customer Service and emplyee user ID #3282, told us that he had obtained a manager override and that my wife would be able to upgrade her phone as a replacement and not have to wait until May 2012. We went to our Verizon store again today and were told that the change in upgrade date never happened. Tonight I called again and was tol the same thing. I would like employee #3282 to call and explain why we were promised a change in the upgrade date and it wasn't done. My cell # is 206 300-8118. Thank you.

    Richard 6/12/11 11:27PM
  • Verizon wireless oversells network

    Verizon wireless guilty of bait and switch on national scale

    Verizon wireless will limit bandwidth of phone for THREE months or more if you use "too much" of your CONTRACTED unlimited 3G bandwidth

    Verizon wireless 3G cannot be used for voip despite Verizon marketing claims

    Verizon wireless 3G phones are trapped in NON-configurable NAT

    Verizon wireless mandates purchase of allegedly unlimited 3G bandwidth plan yet cripples network functionality for much other than interweb browsing and email

    Verizon wireless is ripe to have another class action lawsuit brought against them. Their 3G behavior is similar to their blue tooth behavior that lost them the prior class action lawsuit

    NOBODY gets what they pay for with Verizon wireless

    99% of support personnel at Verizon wireless ids inept, lazy, and mentally impaired. They might be friendly but they ate INCAPABLE of resolving problems other than user created issues.

    If Verizon wireless can only service a fraction of 3G users how on earth will they be able service more with 4G???

    Ask your favorite class action capable law firm to examine Verizon wireless..

    verizon wireless fraud 6/11/11 2:59AM
  • I just want to say I have had nothing but problems. With my Motorola Droid I have sent it back three times the last time Dave the Rep I spoke told me my phone would be new straight from motorola but yet again I received a refurbished phone which has the same problems as the old phone has all 3 of the old phones I'm getting really tired of going through this obviously there a serious problems with the motorola droid I'd like to be reimbursed for the phone I purchased or a phone that actually works

    Anonymous 6/8/11 7:12AM
  • When I checked the minutes left on my plan for the month (again), the "voice" told me that I had used 360 (of 450). Imagine my shock and irritation to find added charges (again) of $48.15 for 107 minutes over (again). I have had nothing but problems with this service and stupid telephone since day ONE. I can't wait until my contract ends. Between the rudeness of "affiliated stores in the franchise" which can not or will not do basic service or information requests, to the number counter on my phone flatt out LYING to me, I honestly do not see how you can still be in business!
    I wish I had known how poorly you rate with your dissatisfied customers before I got suckered into your 2 year contract.

    alimccoy 6/6/11 3:15PM
  • Well, thank you very much Verizon for ruining my life. My mother's boyfriend in Florida recieved a letter addressed to me from Verizon stating that they could not process a prepaid debit card because of my account. It just so happens that he had tried to send my mom a prepaid debit card that she hadnt recieved. Now they think I took it. When I callled Verizon CS they told me oh sorry this letter was sent to you in "error". It just means we couldnt send the rebate card cause you dont have an account. I explained I never even signed up and all the CS rep said was sorry it must have been "error" sent to wrong person. Oh sorry now your mom has left, moved to Florida, thinks I am a thief, and never wants to speak to me again. But sorry just an "error" junk mail sent to wrong person. If I could sue for the pain and suffering I really would. This "error" ruined my life. Thanks

    Anonymous 6/6/11 1:54PM
  • this is absolutely insane how you peopel keep us on hold for two in a half hours and then my cordless phone dies. I need help with this extender this is crazy. Hire more people, because you are not meeting our needs. I REALLY WISH THERE WAS ANOTHER PHONE CAREER!

    Anonymous 6/2/11 7:09PM
  • I need to talk to a real person and can't get anything but a recording.this is ridiculose

    325 627 6006 6/1/11 11:18AM
  • Worst wireless company ever! Trying to disconnect and move to another plan ... Woodland Hills, CA Verizon personal were rude, unprofessional and did not complete the requested disconnects on our " family share plan " ...

    Anonymous 5/28/11 3:49PM
  • Have a verizon small business account for landline and internet. Have been attempting for months to correct overcharges resulting from being slammed. Have tried 5 days in a row to get things resolved. Have called a local tv stations "call for action" hotline, emailed verizon's CEO and others, and am now drafting a letter to NYS attorney generals office. Can not believe the level of confusion and ineptness I have been dealing with. How can a company so backassward stay in business.

    soon to be x customer 5/28/11 10:20AM
  • My acct. was suspended today for non payment, I had mailed in a payment but they had not received it, so they are charging me 15.00 per line to reconnect which I think is not right. I did go ahead and pay the entire amount due over the phone with a representative and asked her if she would give me a credit on the reconnect fees but she would not do it. I have never had my services suspended with Verizon and I have been with them for about 5 yrs now, I think it may be time to shop around and find a new company who is willing to work with their customers, I am very disappointed in the service I received today!!!

    Anonymous 5/27/11 6:49AM
  • I have never had so many problems with one company and their customer service. I have had to struggle with calls regarding both a home internet account and a business cell phone account.

    Anonymous 5/24/11 5:38PM
  • tried to call customer service, made a verbal agreemant with the local saleman to do one thing, but they shut my phone off, when i called cust service, they did not honor it and did not care about it, i extremely annoyed at this, worst service ever, time to change.

    millerchevy1 5/24/11 8:40AM
  • just canceled my wireless 5 spot service. ordered a unit as a gift for my girlfriend and the unit wouldn't work. she spent several sessions with customer service getting stuck in that endless merry-go-round. finely went to her local Verizon store for help and it was determined that the unit was bad and not a problem with her laptop that customer service kept insisting on. only now i had purchased the unit from a non-corporate store and can't be exchanged.(how can you tell?) now we have to wait for a replacement from customer service. nothing for 10 days. checked on it, someone forgot to send it. now 2 months later, still no unit. canceling now will cost $179 early termination fee. we have spent approximately 8-10 hours on the phone and in person at the local Verizon store without any results. I'm unable to get credited for any start up frees or early termination frees, but will have paid close to $300 for the nightmare that is VERIZON. THANKS FOR NOTHING!

    Shawn 5/20/11 1:37PM
  • I am a former customer of several other cell phone provider. Each of those were bought out by the another company. I was comfortable with their
    quality of customer service. I always pay for my services on time each month. I pay out my contract before I purchase a new produce. My latest cell phone provider is Verizon. I just renewed my contract several weeks ago. I have already decided I will not be a Verizon customer in the future.
    I have been lied to for no reason. Sent to ride a geribal wheel, with no results or logical resolve. There were no social graces delived. Simple words like Thank you, How can I help you or I am sorry that happened to you were not used. I was lead to belived we had moved to an era of customer satisfaction. I am unhappy to tell I was wrong.Verizon Wireless is not a company who cares for its customers.

    brunso 5/20/11 12:44PM
  • Admittedly, we went over our "minutes" the first month by $35, and so the second month thought we'd get ahead by changing our plan. So we get a bill for over $200. We have to pay the upgrade, which I expected, and then another "first month" for the change. You have got to be kidding me. I HATE VERIZON AND MY PHONE SUCKS, too!!

    campione 5/18/11 7:42PM
  • Verizon wirless customer support is deceiving. The representatives appear that they are helping someone, when in fact, they are only concerned with making a sale. I was in the Uniontown PA store located at wal-mart dr., uniontown, pa and the salesperson was worried about tallying her sales. Erik was the salesperson that waited on me and when I left the store, I felt as though the problem was handled appropriately, when indeed it was not. I work for the government and I will be sure to indicate to my family and friends the negative experience I had today.

    Anonymous 5/13/11 5:15PM
  • Call Verizon yesterday was not allowed to talk to a supervisor I have a Droid second one I have to replace with a used phone what kind of warranty is that been with Verizon over 9 yrs but as soon as contract up no more almost sure another company will take the 1600 dollars. A year. 760 7022327. Mike parisi

    plmsprngsp 5/9/11 3:01PM
  • I got a Csmo phone for my daughter and the screen went black 31 days after the 14 day worry free time. The phone is not under wuarantee after the 14 days. I paid 99 dollars for the upgrade. I didn't want another cosmo because of the failure. They wouldn't give me another new phone. I was forced by VZW to get an old refurbished NV3. I sent the phone back and it wass damaged during shipping and VZW charged me 99 for the damage that in insured by VZW during shipping for 100 dollars. They are charging me $99 and also will collect $100 for the shipping damage and will not refund me my $99. If you have any issues with VZW they will not take care of you.

    Joe G 5/7/11 11:43AM
  • I wish a million times I had stayed with ATT. You company employees are rude and disrespectful to customers. I am sure you train them that way. You give people the run around and try to cheat them out of money. When my contract is up I will run back to ATT. I know personally 20 people that hate your company in my office. They all feel the same way. Your company needs to respect the customer and believe that the customer is always right and at least try to help them when there is a problem. I hate that I have to pay my money to a company like yours. It really hurt.

    Shirley 5/7/11 10:55AM
  • I was a altell customer untin verizon took over now i aam with verizon. my issue is with my air card which is still altell equiment, and it worked great i could watch netflix play poker and have live streaming quotes via scotrade all at the same time. Scottrade recently upgraded thier sreaming quotes and i was no longer getting them. i spent 4 hours on the phone the other day with norton my anti virus company, we spoke to scottrade and finally verizon. the bottom line is verizon is throttling alltels previous cutomers, this is what sprints ceo has said in his commercials this what scootrade has said. verizon of course denies it. if any one is expirences this same thing post a response i am thinking class action suite!!

    john B 5/4/11 6:51AM
  • I havent had any rude customer service personal, but they do seem clueless. I had to call back and the second woman I got was wonderful, smart, helpful. Currently on the phone again, wifes phone is shot and trying to get a replacement under worry free gurantee. This particular lady (are all their reps women? no offense) is an idiot......helpful but she doesn't know what she's doing :(
    Straight 5's across the board. Not bad, not great....

    Scroto Teabaggins 5/2/11 7:50AM
  • I have been a customer of Verizon wireless for over 15 years and I just cancelled my service for their lack customer care. I bought a 4g hotspot card and signed up for the 10 MB plan for data. This was April 8 2011 and I have had issues from the start, constantly getting disconnected from the web and my card never going to 4g coverage and when it attempted to change to 4g it would disconnect me because of the weak signal. On top of that they said I was burning through my data plan at a 10 times greater rate than my old air card. I have invested at least 6 hours of my time trying to get my issue resolved. So finally on April 27 I had enough and I asked to be put back on my old plan (which was unlimited data)and send me a 3g card. The response I got from customer service was that I was beyond my 14 day return window and I couldnt return the product. The end resolution from Verizon they would send me a 3g card but I would have to sign up for a new data plan. They told me I could not have my old service back since they don’t offer it anymore. So I decided to cancel my service for two phones and my air card. I was told I had to pay $175 2 year termination fee on the air card since I changed service. I was told it didn’t matter that the device and service they provided never worked properly I had to pay the full charge. I spoke with several supervisors and I got bounced around like a bumper car. Also I had two supervisors tell me that they would call me back to help resolve my issues. That never happened, this was my worst experience ever dealing with a company. They don’t care about customer service or a common sense approach of dealing with the public. STAY AWAY FROM VERIZON!!!!

    JEFF 4/29/11 9:01AM
  • Verizon Co internet service and speed was dicreased and price went up and take me off from contract. Nobody even call me.

    Anonymous 4/29/11 8:47AM
  • Can't believe how rude their reps are! The first girl I spoke to wouldn't let me talk to any one else. No supervisors, no one else was around. They said they were going to shut off my service because I was 40 days past due yet I have had an excellent payment history with them. I seriously never got last months bill until I received a past due notice in the mail today. Wrote a check and mailed it TODAY. She said it wasn't good enough and I needed to pay $60 right now or they were shutting off service. Finally hung up with her called back to talk to some one new because she was ridiculous! Only to get on the line with a rep who got hostile with me because "I didn't know what was going on"... EXCUSE ME? I'm only telling you what SHE SAID TO ME! So angry right now. Verizon obviously needs to train their employees on decent human interaction!

    ellis1007 4/27/11 5:04PM
  • When visiting a Verizon Wireless store in my hometown of Manahawkin, New Jersey I encountered the most pushy, rude salesgirl named Jennifer. I went into the store knowing that I wanted an Android phone, she pushed, and pushed, for me to purchase an iPhone, consistently bashing the Android products. What kind of sales person does this? She was increasingly beligerant as I continued to tell her I was not interested in the iPhone, she asked me WHY NOT? And asked me to give her reasons I wanted the Thudnerbolt instead...I couldn't believe I was standing there defending a product SHE was getting a commission on???? Needless to say, we did not purchase the phone from her, and walked out, promising never to return. What a shame Verizon...what a shame.

    havefaith22 4/26/11 12:31PM
  • when I had an issue of changing phone numbers and backup assistant the first person I spoke with was ignorant and honestly sounded dumb. She did not know anything. So I hung up called back and got her again so I hung up. I then called back and I got a wonderful girl who stayed on the phone with m and was professional, smart, and everything you can ask for. I have phones, wireless cards, and everything through you guys.
    all my ratings are on the second woman the first girl (that I got twice would have received all 1's

    scorpiolady85 4/25/11 7:21PM
  • We were without service for 3 1/2 days. Unfortunate to have problem on Saturday morning and no one to help until Mon. Monday, no one came and Tuesday our phone rang, apparently it had been fixed. No one came out to fix it here so am assuming it was doen at their office. If it was, why did it take over 3 days? I'm not happy and am considering changing to Brighthouse.

    Peggy 4/19/11 12:42PM
  • This is the most rude customer service I have ever dealt with...you never get the same answer from the people you speak with there seems to be a (lets keep the customer guessing as to what we are saying)...and they never complete what they say they are going to do.

    fed-up 4/18/11 4:32PM
  • My wife went into a local Verizon store in Shreveport La. and purchased a Devour phone because that is what the salesperson recommended. He could not get the 2 phones in his store to work so he sent us to another store to get the 3rd. Once there, the 3rd phone did not work either. We left with the 4th phone they tried. It began to power down on its own so we went back to the original store. The same sales person told us the Devour was a terrible phone and sold us a Droid 2, and I had to give him more money. This phone also had trouble and they did not replace it. Over the next several weeks, he pulled the battery, downloaded software and tried other fixes that did not work. This put us past the 14 day replacement time. When I demanded a new phone, I was told the only thing they could do was send it to their vendor to have them look at it. I called Verizon on the phone and found out this was a third party store, "We Know Wireless" and Verizon has no control over them. After several days on the phone with Verizon and some lies told by the store manager, they agreed to send me a new phone and appologized for the problems at the store. The customer service reps were great but the third party store employees lie and don't care because they have already been paid. Don't ever go into a Verizon store that has "Premium Retailer" on the sign.

    Andy 4/18/11 9:09AM
  • I have had the droid x for less than a month and while i'm happy with the phone i am very unhappy with verizon wireless. Because i am past my 14 days i am stuck, or i have to pay $350 to break the contract. It doesnt matter that the salesperson in their store lied to me about long distance charges and roaming. I am paying $50 more per month than i paid at t-mobile for less of a plan. The people on the phone are very rude and dont help at all. I am going to cancel this and go elsewhere asap. $160 a month for one phone is stupid. VERY UNHAPPY.

    andreaj 4/13/11 7:51PM
  • I had an unauthorized charge on my credit card bill for Verizon Wireless. I'm NOT a customer - never have been. Called to have the charge removed and was told that they didn't have "enough information" to remove. ??? I had a date, number and reference number and of course the charge of $450.00. With todays technology they couldn't find it. Really? Was told to fight with my credit card company. VERY rude. Even when I demanded to speak with her supervisor - he was worse. I told them I'd NEVER use there service.

    Anonymous 4/13/11 9:42AM
  • i was not happy with verizon the whole 2 years i had it! they were very rude and for the first 6 months my bills were wrong, they added stuff that shouldnt have been.. i am currently with sprint and im happy!!!

    YEAH06 4/11/11 3:20PM
  • To all you complainers who are "waiting until your contract is up."
    Think about it. If you're paying even as little as $100 a month for 2 years, to break your contract is, say, $300. If you wait out your contract until it is finished, you are giving Verizon Wireless 24 months times $100= $2400...minus the $300 to end your contract= $2100.
    You could be saving yourself the agony of all these awful complaints AND $2100!
    -Even more if you're signed up with a Smartphone!
    Anyway, I've only been with Verizon for a little while, and have actually been quite satisfied with the customer service, phone coverage, and all the small details so far.
    I'm just trying to break it down for all those who really want out of their contracts.
    Seriously. Just break it and save yourself more time, money and energy.

    Anonymous 4/11/11 12:32PM
  • Memphis' Union Avenue store manager will not return calls, emails, letters. Nor will he honor commitments having promised me a free upgraded phone when my Blackberry died in Asia. I called corporate headquarters talking with an employee and supervisor who said they could do nothing about my problems as the store manager had made no notes on the account. I have been with Verizon for over 20 years and find it hard to believe that they care so little for customer loyalty.

    Dissatisfied customer 4/11/11 8:28AM
  • If I had read any of the complaints listed on this site before I purchased a phone from Verizon, I would never have gone in.

    The store on Two Notch Road (7007)near Columbia must have the worst customer service I have ever experienced. I have had Verizon service for a long time and I promise when these two years are up, I will NEVER have another. If anyone asks my opinion about which carrier provides the best service, I will say AT&T.

    On April 7, 2011, I went into the store to upgrade my phone service. The gentleman that sold me the phone also persuaded me to buy a handsfree speaker for use in my car. I am having problems trying to connect or (pair) the two, so I went back to the store the very next day (04/08/11). Not only was I told the salesman (Ike)would be off for the next nine days, I was told that no one was working that could show me how to make it work!!! On top of that, I asked Ike for my old phone back as we reuse phones for 911 service for abused women. I don't know what Ike did with it, but I'm sure by the time he gets back from his nine days off, he would have forgotten completely who I am.

    If your sales people have to use lies and misrepresentation for your products, it would behoove one to close it down!!! I cannot believe that no one else in that store could not help resolve my issue. Thus, I'm planning to visit the Verizon store nearer to Lowe's, etc. on Two Notch Road on tomorrow (04/09/2011) which makes this a third trip that should not have happened!!!

    That is the last "kicker". Accepting the terms listed below which indicates that they have the right to change, publish, etc. and it may not even be accepted.

    Customer service apparently is not important to most phone dealers these days; I guess that's why you have a 2-year commitment!!

    Anonymous 4/8/11 5:06PM
  • Used the customer service number and it is impossible to reach a live person so went on line for support and got no answers to my questions either.

    Anonymous 4/7/11 12:17PM
  • VERIZON LIES TO THEIR CUSTOMERS TO SELL NEW PHONES! I recently purchased a pre-owned cell phone off eBay to replace my broken device. I took the phone into a Verizon store and was told by a Verizon sales agent that the phone had been reported as lost or stolen and that they would not be able to activate the phone on my account telling me I would need to buy a new phone to activate it on my account. When I got home I called Verizon customer service and spoke to an agent who was able to activate the pre-owned phone I bought on eBay with no problem telling me that the phone was NOT reported as lost or stolen. Basically the retail Verizon store agent LIED to me so I would buy a new phone. Apparently the retail stores are mainly franchise stores and make no money when activating a pre-owned phone thus LYING to me to make a few bucks. I was shocked at how unethical this store was and confronted the manager who told me the SAME THING! So, if you have a pre-owned cell phone that you want to use, DO NOT TAKE IT TO A VERIZON STORE!

    MenaceTX 4/7/11 11:51AM
  • Customer service is NOT what is should be,,,,Shame on YOu verizon!

    I was a Loyal Customer, not anym 4/6/11 4:35PM
  • i AM A TRUCK DRIVER AND GO ACCROSS COUNTRY AND EVEN INTERSTATE WHERE I LIVE THE SERVICE IS NECESSARY TO KEEP UP COMMUNICATIONS WITH MY HOME(WIFE AND MINOR CHILDREN ALSO IN CASE OF EMERGENCY. THE SERVICE IS TERRIBLE AND I CAN NOT AFFORD TO BY ALL THOSE SLEEK FANCY PHONES WITH THE ECONOMY THE WAY IT IS AND TO SEND HOME MONEY TO MY FAMILY. WHEN I BOUGHT THIS I THOUGHT IT WOULD WORK WELL BUT IN CERTAIN PARTS OF ANY STATE IT QUITS OR THERE IS NO "CAN YOU HEAR ME NOW" TO BE HEARD SO PLEASE GET MORE TOWERS AND IMPROVE YOUR SERVICE FOR THE PEOPLE WHOM USE IT. THANK YOU

    RHINO828 4/6/11 9:18AM
  • Verizon Wireless runs a horrible ineffective business. Every time I walk into the Verizon store, I end up worse off and more irritated that when I walked in. The employees at Verizon Wireless are like used car salesmen, worthless, transparent and ignorant. They do nothing to appease the customer. I have had valid complaints the last 3 times I have gone in there over the past 3 months and each time I go in, I get told that I am doing something wrong with the Blackberry Bold that I have and its somehow my fault that the phone is working incorrectly. I am ready to bite the bullet and pay the $320 early termination and take my business elsewhere. Verizon Wireless SUCKS!

    Unsatisfied Verizon Customer (no 4/5/11 11:56AM
  • As someone told me today....never go into a Verizon Wireless store and expect ANY GOOD OUTCOME.
    I believe their conduct is illegal and contrary to all tenets of basic salesmanship and customer service.
    Shame on the top management because if they didn't approve the underlings wouldn't treat customers so poorly..

    verizon customer 4/4/11 5:21PM
  • I just got off the phone with verizon after 50 minutes and 7 different people. The last person was very helpful but stll have a broken phone. I have the family plan and been with verizon forover 10 years.Their on line tech help is a joke!I was hung up on three times ad could not understand them.
    I think the person who said they changed over to Sprint may have something . I'm fed up with the whole thing . I tried to get corperate Headquarters Phone so I could call and complain but no! you have to know what city.I just read on the add a comment above
    only we are reading this not customer service

    Liz 4/4/11 12:35PM
  • This is by far the worst wireless company around. I have been a customer with them for 10+ years and they have more respect for the new customers then the ones that have been loyal to them. I have replaced my "upgraded" phone 3 times in the last 2 months with a "certified pre-owned" P.O.S. and they have no desire on keeping me as a customer. Sprint is the way to go. $125 credit for transferring your number to them...I'll be using that for the $175 cancellation fee that Verizon charges.

    SPRINT, HERE I COME! 4/4/11 6:37AM
  • After 13 years with Verizon Wireless I finally change to Tmobil
    Every month I was ague with all the customer services they did not care very rude
    Until I change then finally they chess me every day to get me back I 13 years the bill was so high I could have paid for an entire house. My Tmobile Bill is now a 1/4 high then with Verizon Wireless I am so happy

    babetkensington@aol.com 4/3/11 6:56PM
  • I am 100 percent dissatisfied right now. I called on the phone about a problem with the battery and charging of my phone. the representative was helpful. he gave me the hanover verizon that could help he told me to bring my charger and they would go over everything the girl at hanover first name kim would not check the charger i called verizon on the phone again and felicia helped me reach technical support technical support person first name romano talked right over me and did not listen to anything i said he ended conversation with we will send you a refrbished phone then he gave me a difficult time with the delivery because it was at my job at school and i didnt have the last name of the secretary that would sign for phone he said without a last name it could not be delivered i told him i had a phone for my son sent to same address without even a name

    Anonymous 4/2/11 9:33AM
  • i just purchase a family plan from verizon and was told 279.00 a month and pro rate should not be any more than 175.00 i said okay i got my first bill almost 1000.00 bill from verizon iwas gaurtee befor my 13 day trail was over no more than 375.00 w pro rate s i m very disappouinted after coming back to a company never got rembusted for burns on my face from veriozon s phone now this bill is out rages and i m turning it into fda and better bussiness buera

    tina 4/1/11 1:35PM
  • Do not do business with Verizon, it will cost you in the end.
    I am not able to buy a new phone (retail sale) because my wife drowned her phone and the service guy used my upgrade to replace her phone even though he was told it would be a retail purchase, which he must not have understood. He charged us retail and then used my upgrade to reduce the cost on the receipt. I stopped the bank from completing the transaction but now I cannot buy a phone retail or get an upgrade, the later doesn't matter.
    Stay away from Verizon Wireless, maybe anything that has to do with .

    Ray 4/1/11 11:43AM
  • I bought a phone and then wasted a lot of time trying to follow inconsistent and erroneous instructions that came with the phone. Also, the customer service is poor.

    Anonymous 3/31/11 11:27PM
  • Was told nothing could be done about my problem. Call the company that Verizon got
    the card from.Told Verizon doesn't warranty this card. Didn't care I am a new customer. Really, this from a supervisor.
    I get the impression neither person I talked to really enjoyed or knew their job. Either they are underpayed and/or under-trained. I really should have given this problem with extremely poor custommer sevice more credence before I dropped ATT
    just to get a DROID that doesn't work.

    Anonymous 3/31/11 9:33PM
  • BEEN WANTING TO TALK TO A FOR THE PAST 3 WEEK MANAGER AND THEY SAY THEY'LL CALL ME BACK IN 24/48 HOUR AND NO CALLS!! I'VE CALL TODAY AND THEY KEPT ME ON HOLD FOR ALMOST 2 HOURS AND HANGED UP ON ME CALL AGAIN AND ASNWERED AND KEPT ME ON HOLD AGAIN AND TRANSFERED ME TO ANOTHER DEPORTMENT THAT HAD NOTHING TO DO WITH MY PROBLEM!! I HOPE THE CEO OR MANAGERS READ THIS AND DO SOMETHING

    Karla 3/31/11 8:25PM
  • Their customer service is TERRIBLE. I've been having a problem with my phone, it doesn't receive calls (even in full service) and at times not text messages.

    They've promised me for over a year it will be resolved but conveniently enough each person I talk to at customer or technical support has no idea what I'm talking about - I guess they're not good note takers and suck and resolving problems.

    I've had my phone number for almost 10 years and don't want to switch. After sending me a new phone they said if that didn't fix that problem I'd be allowed out of my contract with no fees - bullsh*t because guess what, my phone's NOT fixed. And they refuse to let me out of my contract.

    Basically Verizon's service departments are full of lies and never ending cycles of talking to people that can't help me.

    Avoid Verizon.

    jekorn 3/31/11 3:58PM
  • I AGREE I'VE BEEN A CUSTOMER OF VERIZON WIRELESS FOR 10 YEARS AND JUST RECENTLY THEY'VE BECOME EXTREMELY RUDE AND ROBOTIC. IF YOU TALK TO A PERSON THEY SAY THE SAME THINGS THE AUTOMATED MACHINES SAY. VERIZON IS A HUMAN COMPUTER. IT'S VERY UPSETTING. I ASLO CALLED WHEN I WAS TRAVELING OUT OF THE COUNTRY TO GET ACCESS TO MAKE PHONE CALLS OUTSIDE OF THE COUNTRY AND THE REP DIDN'T EVEN KNOW WHAT PRODUCTS WERE AVAILABLE FOR THAT. HOW ODD.

    FRANCINE 3/31/11 9:44AM
  • Terrible customer service. Could have resolved issue and would have cost $99. Instead you will lose a customer that spent $4000/year. Great job Verizon!!!!!!!!!!!

    ks 3/31/11 6:41AM
  • 3/3/11 i opened a new pre paid verizon plan. my previous pre paid plan had expired 10/1/10. the salesman applied my $106.25 payment to the old plan phone number. it had gone into a pool and been reassigned. after spending 2 hrs waiting for them to figure this out, the rep put the blame on me and told me to call my credit card company. i asked him how this could possibly be my fault,he said he would have to "talk to the powers that be" and he would get back to me in a few weeks. I said: i have a verizon cell phone programmed by verizon that is of no use to me and you have my $106.25 and won't give me a new phone number, or reimburse. he said i could buy a new phone and plan. that was all i could take so i left. for 2 days i've been trying to talk live to someone to no avail.

    Tom 3/30/11 1:18PM
  • Hidden fees!!!! Surcharges not informed about. Went in to get wireless service, store that looked to be a Verizon store was what I found out later to be a subcintractor to Verizon. Sale associate did not inform me of surcharges from Verizon and when I received my first bill it was 20% more than I had agreed to. Luckily I am within the 14 day return window and will gladly pay the $35 restocking fee and never consider Verizon again. If they are so big that they cannot control customer service I do not want to use them.

    NOT HAPPY IN Boulder City 3/30/11 8:23AM
  • I Tried to cancel the home phone service and internet service this morning. Customer service just tried to give me hard time by telling me to call the residential service department and when I tried to call the number that they gave me, the other customer service told me to call back the previous phone number. They tried to give me the run around so I just gave on cancelling their phone line.

    ExVerizoncustomer 3/28/11 9:56PM
  • I have a ccontract 100 min.free for $30.32 A
    MONTH.
    I have no waY of knowing when my min. are
    used up until my bill comes for 95.OO DOLLARS
    FOR 1 MONTH. BECAUSE I WAS OUT OF MIN. I HAD TOPAY FOR INCOMING CALLS AS WELL AS OUTGOING
    CALLS.
    I FORGOT FUNNY THATS TAKING CARE OF A
    DISABLED VETERAN. YOU LET PAY AS YOU GO KNOW WHEN THEIR TIMES IS UP WHY NOt US SENIORS

    Anonymous 3/28/11 7:33PM
  • Purchased Droid X at Verizon store. Inquired about my options if I don't receive a signal at my home (as was the case with another carrier). Rep confirmed 3G coverage at my house via Verizon's (online) coverage map. Also told me about Verizon's cust satisfaction guarantee. As a new customer if I was not completely satisfied all I need to do is return the phone, no questions asked. Cool!

    Got the phone activated while I was still at the store. When I arrived at home, you guessed it: NO SIGNAL. Not even 1 bar. Dammit!. It took me 4 days to get back into the Verizon store due to work conflict and wasted time on the phone w/Verizon customer service. Store rep refunded the X's purchase price and took care of everything. At least I thought so until I received a bill from Verizon. Not only did they want 1 month service charge (OK, I confess to making 1, count 'em, 1 call on the X right after leaving the store), but I was billed for early cancellation and for phone activation! No way. Yes, way.

    Suffice to say I spent an inordinate amount of time in the intervening MONTHS dealing with this matter. Store rep says nothing she or her manager can do. Telephone rep says too bad, I had the phone over 72 hours and, well, "you're SOL". The last telephone contact I initiated w/Verizon I yet again explained the sequence of events and requested they honor their guarantee because the phone was returned due to NO SIGNAL at my house and that the store rep assured me if this was the case it would be a simple matter of returning the phone, with their apologies. I also pointed out that I asked to borrow a Verizon phone at the store before committing to purchasing the X so I could confirm reception at my house but the store rep said they don't do that and it shouldn't be a problem because of the guarantee. Still wouldn't budge, insisting I owed the total amount of the bill including activation, cancellation and 1 month service. At that point I was so disgusted and frustrated I asked the rep to note on my account the following statement: IF a judge agrees I owe this money I will CONSIDER paying it and until that happens I WAS DONE trying to resolve the matter.

    For the next 8 or 10 weeks I received calls from Verizon inquiring about my "past due" account balance. Each time I tried to explain the situation and each time I was told there was nothing that could be done and that I would have to pay the bill. Not going to happen, thanks for calling, good bye!

    Finally, after over 2 months of this I got a call from Verizon about the bill. I asked to speak w/a supervisor. The caller said she was a supervisor. I explained everything that had transpired until now and that I was considering filing a small claims action in my county that would force the matter to be heard by a judge, that I had made an offer of compromise which I deemed to be more than reasonable and that it had been rejected. The supervisor agreed to accept my compromise offer which consisted of prorated service for 1 week. I gave her my debit card number so she could submit it for payment and so ended my bad customer service experience with Verizon.

    I have since gotten an iPhone4 with ATT. Usually only 1 bar coverage though. ATT rep told me about a new device, a "Micro Cell Tower" which amplifies cell tower signals. I now enjoy full signal strength at the house. I have wondered many times why the Verizon people didn't recommend I try this device. Also wonder what I'm missing not having the Mtorola X. I really was in the market for an Android based phone.

    Cane's Dad 3/28/11 7:22PM
  • I upgraded to a world phone a year ago at the advice of the sales rep in the Verizon Store since I was going to Europe for 2 weeks. I purchased an extra car charger but it did not stay hooked in the phone thus it was not charging well. Each time I took it in the sales rep told me the metal was bent inside the phone and I should be very careful when I put either charger in the phone and demonstrated the painstaking way I should do it. I complied. Today my phone "froze" and it would not turn on. ( I am 13 months into my contract )I am traveling in SC. When I took it to the nearest Verizon store i was told that it was not getting a good charge on my car charger and they could not sell me a new charger because my phone was obsolete a month after I bought it and all the accessories were put on clearance 3 months later. Yet I still have 11 months left on my contract ! Why would a reputable company sell you a phone on a 2 year contract if it was near to being obsolete. She told me that was the nature of the technology. and there was nothing that could be done.
    I am stuck with a phone that will not keep a charge, and as soon as my contract is up , I will go somewhere else.
    Dot In NY

    forteplus 3/28/11 6:19PM
  • Stay away! We canceled our contract of 6 years with Verizon one week into our new billing cycle. But they are stating that no one called specifically and asked for the service to be terminated on that specific date. Even though my service was cut off and I could not make calls for 3 hours until my new carrier was set up. So they are keeping my months payment and I am not entitled to a refund of 3 weeks. They shut off my service but no one asked them too? They are a scam!

    Anonymous 3/28/11 2:07PM
  • The customer service persons were very nice and indicated they would take care of my problems.

    I have 10 lines of service and was a former Altell customer. No gripes with Altell. I have never experienced quality and performance so poor as what I have received since Verizon took over. I have Wireless phone service, PTT and Field force manager. The best description of their service is; it works when it wants to. I have made at least 20 calls, got a lot of promises and no results. When contract is up, I will be elsewhere.

    Anonymous 3/28/11 10:57AM
  • Customer Service as bad as that provided by Verizon does not happen by accident, it has to be a major corporate goal. The simple exchange of a defective FIOS HD box for one that works took two visits to their location in Regency Square in Brandon, FL and almost two hours of time. The first visit to get the new box was not so bad although it did take much longer than would seem necessary. The second visit was a disaster featuring everything from an eternal wait to condescending rudeness and indifference from the employees, including the manager who said they were just so busy. But whatever they were busy with was not customers, mostly coming and going from someplace in the back room. It makes me sad to see a company with competitive products so completely ignore the importance of customer service. Two people who came in to this office to see about service noted the way the place was operating and left with no intention of dealing with Verizon. In over two years of FIOS service this is the first time I ever needed customer service and I will change providers before subjecting myself to this again.

    RC

    rvalrico 3/24/11 1:30PM
  • I lost my purse and my blackberry one hour ago. It is now 9:15 Pm and I want to disconnect my blackberry so whoever has it doesn't run up my minutes. Why is it you only take calls until 8PM? There should be a 24 hour emergency # with a live person on the other end! Shame on you, Verizon!

    Anonymous 3/23/11 6:11PM
  • Bought a droid 2 in November. It literally burned up in March. I called and they said they would overnight one. Not their fault, but Fed Ex tried to deliver it one time and never came back. I had to go there and get it. BUT...verizon replaced my phone with a refurbished one. Said that was their policy even thought I had a one year warranty. Said that some 65 year old grandmother probably got it and could not use it. I took offense at this age discriminating remark since I m a 65 year old grandmother who is very capable of using a phone when it is not a piece of crap. Now I have to deal with someone else's piece of crap. Leaving Verizon as soon as my contract is done. Got better service with a tracfone.

    Anonymous 3/22/11 7:38PM
  • I bought verizon phone internet feb 26, 2011 and email to cancel before shipping(Feb 27).
    they shipped phone(Feb 28, evening).
    I call them. they said "don't receive", money back with any charge and I did.
    But I got the bill March 11, I call them, they remove all.
    I got another bill March 21, they remove erarly termiate and ... and early terminate charge, and restock charge again
    I called again
    but that charge monthly charge, early terminate charge, restock charge, even activate charge the phone free activate promotion. I called I remove all charge except restock charge and late fee. How could I do...

    twostone 3/22/11 6:51AM
  • I have been attempting to secure the transfer of the phone line since March 18th and have had several problems (outlined below). Yesterday morning I was told the earliest that the line could be transfered was March 25th. Based on the efforts that I have made as the customer, I find the delay to be unacceptable and want to know what Verizon is going to do to recitfy the situation.

    In the last 8 days, I have made 8 calls to Verizon (each time I wait between 15 to 45 minutes to actually speak to someone), have been lied to by several representatives, and received the standard company line of this is the best we can do, the field technicians are busy and we process requests based on call order.

    Monday, March 14th - Opened account for new service in Room 409. Was told the phone would be activated by Tuesday

    Wednesday, March 16th - Service for the room was not on yet. When I called Verizon to check on the status of the phone, I was told that according to your records the phone was on, it was probably the physical phone, and if a technician had to go to the location I would be billed for the labor.

    Thursday, March 17th - I purchased a new phone and installed it in Room 409 - still no service. I was also informed my Great Aunt would be transferred to her permanent room (614) on Saturday.

    Friday, March 18th - I called Verizon to transfer the service to Room 614. I was told that I could not transfer the service because Verizon showed the line as currently active from the previous resident.

    Saturday, March 19th - I called Verizon again to transfer the service as was again told that the line was active and unable to transfer.

    Sunday, March 29th - I called Verizon to transfer the service. I was told that they were unable to transfer the line, because there is no record of there ever being service in that room and that I would have to contact engineering on Monday.

    Monday, March 21st - I called Verizon again to transfer the service. I was told that a technician had to go to the location to turn the service on. The earliest available date was Friday, and that I shoud have called earlier to schedule the service. I asked to speak with a supervisor and was told that was not possible one would have to call me back.

    Monday, March 21st - I called again at 1:00 when a supervisor had not called back yet. Went through the entire situation again, was told again that Friday was the earliest date possible. When I asked to speak with a supervior, I was told that callbacks usually take 48 hours. With some persistance I was transfered to a supervisor. The supervisor told me she would look into it and I could expect a call back by 5:00 pm with an update. I am still waiting on that call.

    What I want to know is why my 92 year-old Great Aunt is stranded without phone service until Friday when I have made every attempt to transfer the phone line in a timely manner. I would also like to know why it is acceptable to lie to customers (if I could not schedule the service on Friday and Saturday because the line was active, why do I now have to wait for a technician to be available).

    Is it so hard for the people within your organization to acknowledge that a mistake was made, apologize for the mistake and rectify the situation in a timely manner?

    Anonymous 3/22/11 1:43AM
  • Just what the info I was looking for. Thank you! I love Verizon!

    Anonymous 3/21/11 5:35PM
  • This was voice mail hell. Directions tell you how to get to a person. What you get is a message saying sorry you are having problems. Good bye.

    Clearly Verizon has no interest in anyone every talking to a person.

    Anonymous 3/21/11 1:13PM
  • VERIZON WIRELESS provides very poor customer service. 20 Hours on the phone, about 40 phone calls, 8 replacement phones and still horrible service. I switched to AT&T. VERIZON LIED to me, CHEATED me out of $120.00 A month, and I have nothing to show for it. DONT USE VERIZON WIRELESS go somewhere else!

    nes06 3/20/11 5:40AM
  • excellent site to let us know how to actually talk to a person

    Anonymous 3/19/11 12:12PM
  • I have had countless problems with the customer service of this company. In my opinion, Verizon Wireless has the worst customer service of any company in the country. Don't expect to get anything resolved until you have put in 5-6 hours of time.

    rbrb54 3/18/11 12:51PM
  • After 10 years with Verizon and never being able to use my phone at my house I switched to another carrier. Get this, now I can't get text from anyone with verizon. They won't unlock the text address for my number. I'm telling everyone what corporate greed and games they play.

    Rawtrout 3/18/11 6:02AM
  • Verizon Wireless customer service is very poor. Credits are not applied requiring you to constantly call and follow-up and it appears that is exactly what they want you to do, forget it. I've been with them for years and as long as you never upgrade things are good but once you make changes they make promises that they never deliver require you to call ever month until it is done. How sad.

    robin 3/16/11 9:36AM
  • Does anyone else think it is funny that trying to find a phone number to talk to them is futile. They are not posted anywhere. Are they afraid of me. What a worthless company.

    woody 3/15/11 8:59AM
  • First I would like to say speaking to customer service on the phone was a great experience, however I cannot say the same for your Dover Store employee, Joe (manager) There was a mistake on my bill dating back to July 2010, I was advised by customer service to go into the store to handle, the immediate issue was fixed by Customer Service however when going into the store I felt as though I was treating like whatever your complaining about something & no notes are on the acct, every rude. Nothing really resolved and was advised to contact corporate however no immediate info avail

    cpeter02 3/13/11 11:40AM
  • long process to find out information online and then cannot achieve goals; many prompts to push a # when trying to reach someone on the phone and then an interminable wait (without success). "Live chat" just says to call that number.
    So endless circle of frustration.

    Anonymous 3/11/11 6:43PM
  • I was sold the Droid Incredibile and Droid X for my family last year after my children went to Europe and we had to get loaner phones as those we had prior andduring trip were not international call capable. Hence, the major criteria was international call capable when we were purchasing the Droids to replace the older phones. My 16 yera old daughter in ciurrently in Italy w/o any service. My wife had called Verizon on Feb. 27 to see if anything needed to be done programming wise for the phone duringher trip abroad. Verizon support said "no, you don't need to do anyhting". Additonaly, to rub salt in the wound, we received an email from Verizon Monday-March 7th 2011, 2days into her trip that her phone was all set on March 5th for international calls. I called Verizon, tried to speak to someone with authority to resolve issue and get a phone in her hands. I was told I would receive a call from a manager in 24 to 48 hours, still haven,t received a call and supervisors continue to tell me the only thing they can do is ship out of Texas to me int he U.S. ( no international capabilities w/ Fed-Ex relationship, and I can then ship to my daughter who moves every 2 days in her travels. My main concern was her safety and getting separated from the group of 10. It happened Tuesday evening- my nightmare-my 16yr. old daughter walling the treets of Florence in search of her group for more than 2 hours before she was found.
    VErizon misrepresented the Droids we bought a international call capable on 2 occassions, 1 at the time of SALE AND AGAIN ON FEB 27TH BY CUSTOMER SUPPORT REP AND AGAIN VIA EMAIL TO US ON MARCH 7TH.
    THINK AGAIN IF YOU WANT THIS TYPE OF SERVICE BEFORE SIGNING ON WITH VERIZON.
    ABSOLUTELY NO HELP OR OFFER TO REACH OUT AND HELP- I CALLED AMERICAN EXPRESS WHO W/I 12 HOURS HAD PEOPLE WORKING ON PROCURRING A PHONE FOR HER. i AM STILL WAITING AND CALLING VERIZON BUT TO NO AVAIL. STEP UP TO THE PALTE, VERIZON.

    Anonymous 3/10/11 10:53AM
  • Verizon Wireless has the worst customer service I have ever experienced. I have called too many times trying to explain that I do not have service where I am living (inside or outside) and what can I do about it. Not only was advice unhelpful, I keep getting the same responses because each rep was too lazy to read the previous notes. My final straw was when they FINALLY came out to see if what I was saying was true about the service no one did any follow up to tell me that I had at the most minimal service. I found later that was because Verizon had a 3rd party exam my area and was unable to see their findings. Okay?! So they had to send another person out to find the same result and again no one informed me of the results. When I called them back, I was finally told that I had minimal service (again) and that they would let me out of my contract without assessing an early termination fee. (thanks, I guess?) Well, Verizon being Verizon failed to actually remove that $100 fee so even though I was done with Verizon I had to call again to have the fee removed. Again, I had to prove to the rep that what I was saying was true and that the fee should be removed. By this time I was so pissed off I asked to speak to the supervisor who "assured" me the fee would be removed. I assured her this was not the first time I had heard this so if I have to call me in 2 days what will Verizon do for me? Why should I have to remind them (every time) to do their job. She said Verizon would do nothing. So I asked her, so that means that Verizon customer service has no motivation to actually do their jobs because nothing happens to Verizon. Yet, if a customer does do what they are suppose to do (pay their bill, go over their minutes) the are penalized? Nice. She said yes. I asked for documentation that she was actually going to remove the fee this time and her response was for MY protection she could not give that out. I am no longer with Verizon (duh) and here's hoping I do not have to call back in 2 days.

    JJ35 3/9/11 8:23PM
  • The quality of tech support is beyond terrible. I have a BB 9650
    and lately the phone started freezing on me so that although the
    actual phone worked, all other icons were inoperable. I tried
    removing the battery and even replaced the battery but nothing
    helped. The first time it happened, it lasted for a few hours and
    then started working again, when it happened a second time, i
    called tech support. I was told by a specialist who actually
    sounded quite knowledgeable that a hard reset and software
    update should work. I was not able to do the hard reset at that
    time, since I first wanted to back up my device and did not have
    my usb wire in the office. I asked him to give me the instructions
    on how to do a hard reset without having access to the Options
    menu on the phone (since as I mentioned earlier i could not
    access my icons) he told me that he has to connect me to BB
    support for those instructions and that I am welcome to call back
    any time after I back up the device, and they would connect me to BB (he also mentioned that if he connects me it will be free while if i contact BB myself it will cost something).so I backed up my device and called tech support at approximately 9:30 pm
    I spent over 1.5 hours on the phone with a few different agents.
    Each of the agents I spoke to
    was more stupid and less knowledgeable then the previous one.
    They seemed clueless on how a BB worked and had as much
    common sense as my 6 year old. After forcing me to do needless
    things like removing the battery (although I tried to explain that I
    already did that a few times, they transfered me to another agent
    who wasted my time again keeping me on hold forever only to
    totally misunderstand the problem and put me back on hold to
    refer to some manual for instructions. The instructions she came
    back with made even less sense than the first time, By then I
    was on the phone for over an hour and very upset that the only
    thing she can tell me is to go to a Verizon store. (And wait online
    again , of course) I then asked for a supervisor and waited for another 40 minutes to get a superviser who finally promised to connect me to BB. instead she connected me to another Verizon support number that closed at 11 PM. By then it was already 11:30

    Anonymous 3/8/11 10:34PM
  • As if it couldn't get worse...contract was up went to get new phones and was told they didn't match our current plan... if I got two of their best phones we would lose 300 minutes a month and have to pay $10 more a month.
    What happened to customer loyalty.... Off to At&t

    Anonymous 3/4/11 1:36PM
  • went to the verizon wireless on steinway st. in astoria. i had lost my phone and ordered a new one. the next day my phone was returned to me so i wanted to bring the phone i had jusy purchased back. the staff was rude. huffing and puffing. throwing things around. annoyed that they had to refund me cash because apparently no one had any in their registers. sorry for the inconvenience.

    Anonymous 3/3/11 8:06PM
  • Verizon customer service is horrible. Every bill they charge something extra an then it takes several hours to get somebody on phone

    unhappy customer 3/3/11 6:10PM
  • we are very happy with verizon
    not with the service
    i can't get anybody on the phone
    and the live chat i do not get anywhere
    i just received verizon spotlight magazine i do not know if i have to pay for it
    either way i do not want more junk in the house

    Anonymous 3/3/11 4:32PM
  • Today it took 2 1/2 hours and 6 customer service reps to change one number to another one for my small business. Why is it so complicated? Why can't they take down the info and figure out how to do it on their time? Don't they do these things all day every day?

    At one point they had to do a credit check in order to proceed, even though we have had this number in excess of 20 years and paid every bill! My requested change is going to result in a smaller bill. Why a credit check?

    It's surreal.

    Dazed 3/2/11 7:03PM
  • Verizon has the worst customer service phone system. I have been trying to upgrade our phones for two days, but cannot get connected to a customer service rep because I can't remember my password. It is more expensive than most other companies, but has horrible service.

    lvhothead 3/2/11 10:09AM
  • After years of having Sprint and AT&T I switched to Verizon in August of 2010. Every year I travel to the U.S. Virgin Islands and with my other carriers I was never charged a roaming charge. When I went woth Verizon I was told that that would not change. However, after being in the U.S Virgin Islands in January and making two calls, I was shocked to get a bill showing roaming charges. I called customer servide and was told there was nothing they could do, as they do not have towers there. One would think that If other companies do not charge roaming for this are, certainly a company as big as Verizon should follow suit. I do not appreciate being lied to and as soon as my contract is up I will be switching carriers, As I feel the Verizon Rep lied to me to get me to switch. This is robbery as far as I am concerned. Shame on you verizon, tyou are a bunch of money grubbing bastards!!!!!!!!!

    jof827 2/28/11 10:41AM
  • Yesterday i was calling to find more details
    on prepaid broad band wireless cards for
    laptop to use for conecting to internet whonever i go. At this time i need that for my travel so i can use those prepaid cards for laptop within USA and in Europe for ex.
    (Germany,Croatia,Bosnia, Serbia,etc.).I checked on line for option, a saw it that you have some with one week to expire and
    costing around $30.To make sure to purchase one at online i wanted to speak with real person to check if those cards would work and how to used it in
    those europe countries that i mention earlier.My problem started with calling these
    numbers and spoke to 4 different people and
    they were transfering me from sales dept. to
    wireless dept. then prepaid broadband dept.
    then customer service and so on and so on. It took 2 hours of my time on the phone
    and i did not get a single information from
    anybody.It seems to me that nobody, absolutely nobody knows about prepaid broad band cards or at least nobody knows where to
    direct me to.These are numbers that i was calling :1-800-837-4966, 1-888-294-6830,
    1-800-922-0204, 1-888-294-6804, 1-877-777-5759.I do remember names of people that i spoke with (Adnree, Stephanie, not remember other names). Every number that i called,it ask about account with verizon.I dont have account with you guys,and i do not want account to have.The reason to call you is to buy just one simple prepaid broadbands wireless card for my laptop.That is all i was
    asking and i hope when you read this letter
    that somebody will have time to call me or to email me and advise me where to go to find out those information.At this time i hope i will get right numbers and right person to speak to purchase finally this
    before i go on my vacation in april.
    That day i was so upset with service that you
    provide for your customer, even if i am not
    your customer,i think i deserve as customer
    to be treated as someone who wants to make
    purchase. If you are not able to help me,
    please let me know and will never bother you
    again, then i will call somebody who really cares for customer and who really wants to
    provide customer service. Thank you.

    semir 2/26/11 8:57PM
  • This was terrible...
    I am 18 and on a family plan with my mom. She hates customer service and was heading out for the evening, so after the retail store not knowing anything, and the website not giving me the information (she gave me all the info and had me set up the online account due to me actually managing the account for her) she had me call customer service for her. I only wanted to find out when my contract expires. The woman on the line told me that she needed to authorize my being allowed to manage the account, I said that she specifically doesn't want to talk to customer service and that I just need to know then the contract was over. After much debated and arguing about how I should be able to find the information and how they needed to stick exactly to the "policy" I asked to speak to a manager. She said that I could not do that, after asking for the 10th time she finally let me speak to what I assume was a manger (he said he was anyways). The same result happened with more logical arguing. I eventually settled on how I can give them money in any way shape or form online but I am not able to see the contract expiration, I said I wasn't even trying to cancel, just find the date. He said company "policy" was that he couldn't tell me. I even said "it says I have an upgrade available [date here]" and he said "I cannot confirm on deny that". SOO I went to the website and set up an account security code, and inputted my name as an account manager. I proceeded to tell the manager that I was now set up as an account manager and that the website said that the "policy" was that I had the same privileges with customer service as the account owner with the exclusion of closing the account. His response "Well I know it was you that did that just now and that you're not the account owner, so I'm not going to tell you anything" I hung up, called the CSR number, talked to a new rep, and as an account manager got my info. The other two people were insanely rude and couldn't use logic to find out that I rightfully could obtain that info. My contract expires March 6th and I am 100% going to leave verizon!

    Anonymous 2/26/11 6:57PM
  • Recently I changed my modem device from 3G to 4G. The 4G was misrepresented to me as a new devise with lower monthly payments and much faster internet access. However I was not told that with a higher speed I will reach my usage (5MB) in 5 days!... Doesn't this statement sound stupid? For the past two years, I have been using 3MB for the entire month. Now, I used 3MB in 6 days? I don't download or watch movies on my computer. I have been using my internet in the same that I have been using it for the past 2 years. When I took it back to Northridge store (CA), the manager (Jaime) and his sales associate (Nathan) treated me rudely and unprofessionally. Misrepresentation of products and disrespectful behavior are my ONLY descriptions for this store. I cannot wait for my plan to finish with them and to switch to another company. Verizon SUCKS!....

    Mitra 2/25/11 8:33AM
  • ACTUALLY I HAVE NOTHING GOOD TO SAY ABOUT VERIZON WIRELESS.I HAVE 5 LINES WITH VERIZON.I WAS COMPLETELY HAPPY WITH ALLTEL!!!! EVERY MONTH I HAVE TO CALL VERIZON CUSTOMER SERVICE TO GET BOGUS CHARGES OFF OF MY BILL.THIS IS MY NIGHTMARE!!!I HAVE BLOCKS PLACED ON MY CHILDRENS' LINES, BUT SOMEHOW I HAVE CHARGES ON THINGS THAT SHOULD'VE BEEN BLOCKED, SO I CALL CUSTOMER SERVICE, GET AN APOLOGY, BUT THE CHARGES STILL REMAIN.

    ANONYMOUS 2/25/11 6:35AM
  • HI! I need to change my Verizone cell phone mumber, Can you please help.....................

    masterson812 2/24/11 7:55PM
  • I am adding one more number as a dissatisfied customer with Verizon customer service. They did not take care my complaint in a proper and charged me instead . Even Verizon's Managers, the way they responded my request were in a rude and unprofessional manner. I thought I made the best decision switching my phone carrier from AT&T to Verizon, but I was totally wrong. I bought Android X, after 2 months the phone started acting up, often frezeeing up; I was tired of dealing with this situation and I decided to call Verizon to give me another phone (Good thing, I signed up for the insurance). This is the fact that I trully depend on my phone because when I am out of the office, i can still receive email on my phone. Verizon sent me one and included the FedEx label to return; I returned the phone the next day. After 2 months, my bill jumped so high and came to find out Verizon charged me for the phone that I returned 2 months ago. I called Verizon several times to fix this problem and the customer service rep. promised to adjust the account and ...never did. almost a month, i have been dealing with this situation and never been resolved. I was fed up with their promise....what a "nice" customer service that Verizon had. BAD...BAD EXPERIENCE:(:(. I will not recommend Verizon to anyone and will switch back to my previous phone carrier. Beware of your unhappy customer rating!!

    JS 2/24/11 2:59PM
  • I have had verizon for 3 months. I have had the worst experience in getting assistance than ever with AT&T or SBC. Will not use them again for home phone service.

    Anonymous 2/24/11 8:58AM
  • I have been a customer of verizon since it was Airtouch Cellular - pre dereg. I went in to buy an iphone because I have been out of contract since July 2010. I found out that their system has changed and existing, loyal customers received NO incentive pricing. I can see it on the iphone since it is new to them - but really...on the other crap phones as well? I asked to talk to a supervisor to log a complaint and I was put on hold for 8 1/2 minutes, only to have the same person come back and say there was noone there to talk to. She was just as good as the supervisor. 5 phones in the family will now be switched when the contracts are up individually. As much as I like their coverage - their customer service is HORRIBLE!

    flabucki 2/23/11 12:26PM
  • verizonwireless sucks because they kepp giving me junk phones to replace they same junk phone. 9 storm 2 phones. then went to droid x and now on my 4 phone in 4 months. This in not the insurance this is verizon wireless i pay no fee because its under warrenty. sick of being on the phone for hours with verizon wireless.

    Dallas 2/22/11 12:35PM
  • I have had8 days of no Internet Service from Verizon with a promise to send a tech tomorrow. I am thoroughly disgusted and will change to anothe provider.

    syllis 2/22/11 12:12PM
  • This is Zhenqing from Verizon customer in Rockville, Maryland (MD 20850). I have a few of words to say about Verizon’s customer service. I am shocked that the service from your employees is so worse and rude. I had some issue with my payment bill since I started to have Verizon service since Nov 30, 2010. The additional TV and high speed internet services appearing in my monthly bill are not from the contract I agree with, which I did not even ask for them at all. I had such difficulty dealing with it by calling for a few of times. The most frustrating thing is that some of service people do not care about customer at all. When I call to have payment corrections by talking to service people, I was left into phone line for about an hour and finally the line was cut off. This happens three times. Would it nice if my monthly bill has no such mistakenly charged items based on my contract?
    At the end, I would like to mention that I finally talked to one representative and her name is Jane Peddler, she finally got my issue cleared out when I called on Feb 28, 2011. She is so patient and get my issue resolved. It will be such great customer experience to talk to your representative like her.
    I hope my bill would not have similar issue from now on. Talking to bad representatives by hours without helping with customer issues makes me really frustrating!
    Thanks,

    Anonymous 2/20/11 10:59AM
  • Night before last, my verizon phone decided that I can't make out going calls, after 2 long calls to tech support, (one before I got a new phone shipped, and one after)

    The first call after 2 hours....my phone was wiped...completely, my pictures, my contacts, my ring tones...ect.
    I got my new phone...same crap....no out going calls.
    I'm pissed, I lose all my stuff for a problem they have no clue HOW to fix!!!!
    Worse is I NEED my phone for work, and for my elderly father, who is TERMINAL to be able to reach me, Talk about being ripped off, all the ring tones...that I am NOT paying for to be reloaded, verizon better refund all of my money, because as far as I am concerned this is BREACH of contract.

    Thanks Verizon for the hassle!

    Pissedoff 2/19/11 1:00PM
  • I would advise all Verizon wireless customers to go on line and view your bills in detail to make sure that Verizon is not illegally adding additional charges to your bill. You should drill down to each individual line to make sure that you are being billed for the features you signed up for. I just discovered that Verizon added a $15 VCAST charge to two of my phones over the past year. The VCAST feature was not listed in the original signed contract. They are telling me that it didn't need to be in the contract because it was a promotional item added a month after my contract started and that it was my responsibility to remove the charge.

    Anonymous 2/18/11 11:06AM
  • Verizon does not have the best service, in fact in my case it was horrible. They make you sign agreement knowing that they have "known service area issues". They never gave me proper credits for lost calls, not being able to use their internet, voicemails that arrived days late, etc. Th

    bigd 2/17/11 1:57PM
  • I just ordered the new droid x V2 last night online, thru the verizon website. I was told I would also get free overnight delivery. Upon waking this morning, I had an email with a delivery delay due to the equipment being out of stock.
    When I replied back to the email to get a time frame, I was told they had no time frame because I had ordered a pre-owned, certified droid x. (Which I had not and had receipt and proof of that). From there I call the customer service line, advised them of this issue, which they were confused as to why there was a delay and also why their system was attempting to send me the wrong equipment. the service rep fixed the order and updated the order and said that all should be fine.
    Hours later, I get an email saying they could not cancel order and that my first order was set for delivery. Another phone call made to customer service, questioning this new email and basically said "what the hell is going on". There is something shipping to my house tomorrow, now whether it's the old, refurb droid x I don't want or the new droid X v2 that I do, we don't know. So, now I have to call BACK again in the morning, get the tracking number from them so that we can figure out what's going on.

    It's absolute garbage that it's this difficult to order a phone.

    lena 2/16/11 8:36PM
  • attitude problems galore! arrogance, snottyness, highminded people.....

    Anonymous 2/16/11 9:47AM
  • Trying to do business with Verizon is frustating and impossible, not to mention VERY time consuming. They seem to have forgotten who the customer is. All this and we are trying to give them our busoiness????

    Anonymous 2/14/11 9:01AM
  • Since the day I started with Verizon wireless I have experienced the rudest, most obnoxious and incompetent service imaginable. It took them SIX MONTHS to get me a correct bill, during which time they did such things as charge me for a discount (I spend 10 minutes explaining that therefore, on the next bill, they had to subtract the amount TWICE) and loading me with over $100 worth of services I explicitly had said I didn't want. Hard to hear the service people because their Verizon modem interferes with my Verizon phone service! Usual pattern for service is 30 minutes to get to a human being (?), 10 minutes trying to understand their too-fast speech, 30 more minutes of them telling me to do the obvious which I've already done. Most of the time I get angry, ask for a supervisor, and then they hang up on me (sometimes they hang up just because it's a long call and they must get paid by number of calls processed). LAST time, after 3 hours of runaround, I FINALLY got to a competent person who fixed the problem. NOT good enough.

    Anonymous 2/13/11 11:31AM
  • Worst customer service of all the wireless providers. Very rude and arrogant customer service staff, who treat customers like the "slaves of Verizon contract". NO basic courtesy training at all.

    abc 2/12/11 2:29PM
  • We are 20 year customers of Verizon Wireless. We currently have 3 phones on our plan. My son preordered the iPhone, which was to deliver 2/7. Unfortunately - it was missing from the package and we were shipped a headset instead. Yet, we were billed for the iPhone. We do understand that errors happen, but in the course of the past 4 days, we have spoken with 4 Reps and 3/4 supervisors. Several have said they would follow up and call us back. None did. A few have questioned our intergrity (whether intentional or not). All have told us that they must open an automated ticket and wait for it to be researched to determine where the iphone is before they will send us another phone. Noone will guarantee that this will happen soon. Noone would give us a call back number so we could talk with them directly. In some cases, I could not get their last names or immediate supervisor's names. So, being loyal to Verizon has been futile, as noone seems to care about that loyalty enough to take the steps to try to resolve this quickly. In fact, the response has been just the opposite. After getting very frustrated, and getting no resolution, every one thanked us for being Verizon customers and asked if there was anything else that they could do for us today? We are still waiting for someone to do something for us today. In fact, late yesterday, we were assigned someone from their executive relations department to resolve this for us personally(Kari Handa 412-266-7761). Still almost 24 hrs after she contacted us - NOTHING!

    Anonymous 2/10/11 2:32PM
  • The worst customer service I ever experience. Everything was bad since the first day, nothing is done correctly.

    Anonymous 2/9/11 10:38PM
  • I have been a Verizon Wireless customer for many years. I had a problem with a statement, so I called customer service. They were very rude, poorly trained and lazy ! I can not wait for my contract to expire and I am switching to AT&T. I requested for a supervisor to call me back and no one called me back. i called again for the same problem and same result. Don't bother people! This company SUCKS big time.I am reporting theses people to the better business bureau!!!

    POSVERIZON 2/9/11 2:58PM
  • I added a hotspot mobile wifi to my verizon acct...it boke the first week...took 2 weeks to get a replacement...now it quit...asked to change to another device (equal value) instead of trying another hotspot...they said ok if you pay $250 or use your upgrade (extend my contract) on my cell phone....I said just cancel the wifi...they said ok but now you must pay $175 early termination fee.....what a deal, pay for something that I couldnt use because of faulty equipment.....can I get 2 of those????

    I said now way...they said we will cancel your cell phone if you don't pay it...I said just do it now....save the waiting....

    I have ATT as my main cell carrier anyway....

    CAN YOU HEAR ME NOW......

    I cant wait to see how many harassing phne call I get asking me to pay or else...and I am sure a letter is on the way to the credit agencies.....

    WIFfreddy 2/9/11 8:24AM
  • This is not related to Verizon wireless, but Verizon DSL internet connection.

    I recently ordered Verizon high speed internet connection and called Verizon customer service to see what Verzion's billing cycle is about.

    After I went through all option choices by machine voice, I finally could talk with a customer representative in the billing department.

    I asked if my current internet usage would be charged next month. She said that your first billing cycle had not been generated, so she told me that she could not answer that question. I was dumbfounded by that answer.

    I asked "OK. Then, how are other people charged?" She said "I cannot answer that question because it is not related to your account."

    I asked "OK. But don't you know what the billing policy of Verizon is?" She said "I cannot answer that question because it is not related to your account."

    I said "Yes it is. I am asking how my future payment will be like. Don't you work in the billing department?"

    She said "Yes, I do. Your future payment have not been generated yet. So, I cannot answer your future payment."

    Well, how stupid is that? I simply could not believe why this person did not answer my question. I thought that she might not understand my question. So, I rephrased it a couple of time, but she insisted the same answers.

    The lesson learned today: It is no wonder Verizon outsources many of customer representative to India. They have heavy accents, but they have much smarter brain and better attitude.

    Sam 2/8/11 9:49PM
  • I wrote a complaint on here a few months ago...now let me ad this to it...The outcome that I said Verizon told me they were going to do, never came about. They lied and lied to us and made promise after promise and never came through. We ended up cancelling our contract which cost us 493.00 to do so and we switched to Sprint and are much happier. Basically Verizon told us we are One in a Million and our business doesn't matter. STAY AWAY FROM VERIZON WIRELESS, THEY ARE CROOKED CHEATS WITH NO ACCOUNTABILITY OR HONESTY. DON'T WALK AWAY....RUN!

    BJESKY 2/8/11 12:14PM
  • I recently purchased a phone online and was emailed back saying I needed to provide verizon with a copy of my drivers license and social security card. WTF!! I eventually went to one of their local stores and spent 85 minutes with one of their reps trying to get this taken care of to no avail. She faxed to info twice and we waited another 25 minutes. Still no reponse. I left giving them 24 hours to get my credit app approved. the next day I called the number given to me and guess what! No one knew anything about it. Duh! for a communications company they sure dont know how to communicate to each other. Will now have to go back and start all over. What a waste of time and energy trying to deal with these people.

    Kaimi 2/4/11 10:13AM
  • I found out that they were withdrawing funds from my business account for 3 yrs for an acoount that we had terminated. We tried to get them to stop but they would not. Now they owe us $7000.00 which they agreed and said they would pay us by February 1,2011. The check has not arrived and they will not respond to emails, or phone calls. Now I have to hire an attorney. I am sick over this.

    Anonymous 2/3/11 4:21PM
  • i currently have 4 personal phones, home internet, cable and 32 business phones with verizon. i currently have a storm 2 that i have had problems with. they told me that i would be able to get a free upgrade but when i tried to use it they said that i dont qualify. i told them that they would loose all my business and they said oh well!!!!

    micmakr 2/3/11 10:53AM
  • They are the worst customer service company
    Rude and not helpful. I have been on the phone on hold for over an hour two days in a row, they finally pick up and will not let me speak to a supervisor but insist if I call this number that they gave me they will help me. I called the number this morning at 8 am , its disconnected, can you believe it.
    My cell is with AT&T and I am so happy can never switch to this company, they need to get there act straight big time.

    Anonymous 2/3/11 9:53AM
  • always have to wait minimum of 15 minutes.

    Anonymous 2/3/11 9:41AM
  • On Tuesday February 1, 2011, I spent 25 minutes on your telephone & mine detailing the problems with VERIZON & the amount of money VERIZON owes me. I detailed the many complaints due to you constantly billing me when you owe me hundreds of dollars on payments & draft payments. On 2-1-11 I was told I would be contacted regarding my complaints. I am still awaiting the Verizon telephone call. On 1-31-11 Verizon stopped
    payment of $405.01 on a check to me thru my C & N Bank in Pa. so I was charged $14.00 for a returned check charge. Verizon has a real problem with customer satisfaction. J W
    Hall, 1542 Georgetowne Lane, Sarasota, Florida....tel # 941 377 3731 2-3-11 9:45am

    Bucky2311@yahoo.com 2/3/11 7:50AM
  • I need customer service representative, I need to speak with someone to change my address. People are very rude at verizon,I need help.

    Anonymous 2/2/11 8:21AM
  • VERY BAD SEVRICE I LIKE VERIZON BUT BILL SERVICE IS VERY BAD NO ONE CARES THEY JUST DRAW A CHECK MY PHONE 214 2880784 HAVENT WORK FOR 10 MONTH CANT GET ANOTHER ONE MY BILL SOMEONE MADE ANOTHER ACCONT I DIDNT ASK FOR SHAME NO ONE CAREI BEEN PAYIN FOR A NO WORKING PHONE AMANDA 972 475 3574

    MS BLUES38 2/1/11 8:05PM
  • Verizon is a talk and no action. My job requires me to tie into corporate conference calls twice a week. I cannot connect into the conference calls. When I try to do so I get a recording that says"all circuits are busy". I contacted Verizon about this. My son opened this account as a family plan. Verizon claims that I am not an authorized user of this account even though I pay the bill.When we opened this account I was listed as an authorized user and Verizon now says they have no record even though my paperwork confirms that. In a nutshell this extremely poor customer service has cost Verizon mine and my son's future business.

    Anonymous 2/1/11 5:02PM
  • I have never been treated so rudely. We have had nothing but trouble with Verizon Wireless. They will oversell, under cut and plain rob you wherever they can.
    Supevisor Shelley hung up on me while we were trying to cancel the service. Nice touch to 3 years of the worst customer service ever. It will be worth your deactivation fee to get out of any agreement with this lousy, thieving company!!

    Very unsatisfied 2/1/11 11:52AM
  • i recently lost my verizon bill and called for the amount i owed and their billing address. all i wanted to
    do was be a responsible customer and pay my bill. Well, after 4 calls and getting involved with their automated service i finally got a so called human, she refused to give me my account balance, when i didn't know what my last payment was, i asked for a supervisor and she wouldn't give me one and then hung-up on me. if i did that at my job, i would be fired, unfortunately i didn't get this sub humans name. NEXT TIME I WILL. OH, WELL I GUESS THEY CAN WAIT FOR PAYMENT TILL NEXT MONTH!!!!!!!!!!!!!!!!

    Anonymous 1/31/11 2:26PM
  • I have had problems with my blackberry for the past 5 weeks. I've had 4 replacement phones and all the customer services agents tell me is to just get a new phone. It is so frustrating as Verizon is charging me full monthly fees, but I'm not getting full monthly service. As soon as my contract is up I'm out of here. All i want is for my phone to operate in full function. No one can answer why I've had to replace 4 phones in 5 weeks. Poor business practices..

    Sad 1/31/11 11:47AM
  • I bought a phone on Dec.22/10 and found out about the Iphone after I came back from Disney called customer no satifaction on Jan 24 and said I would like to get out of my phone so I can purchase the New Iphone.. They told me that because my 30days was up that they could not help me.. Now on Day 40 my droid x craped the bed cant get now charge to my dismay this happend on sat. Now to get a replacement will be not untill Tuesday and I will not get a new one but a refurbished one.. AHHHHHHHHHH

    jasn 1/31/11 2:25AM
  • I Also Had Verizon Wireless Customer Service Lie To Me. I Had 2 Phones On My Plan Which Expired On 12/25/10. I Was Told That I Had To Call Customer Service To Remove 1 Of The Phones Off My Plan, because My Wife Went On A Different Plan(Her Own Because Of Work). AnyWay I Had An Upgrade Due (100 Dollar Credit). Took The Upgrade And Also Changed My Plan, Went From 700 Minutes To 450 Minutes. Customer Rep Told Me That Since I Changed My Plan My 100 Dollar Credit Changed To 50 Dollars Instead. If That Wasn't Bad Enough Verizon Charged Me For The 1 Line That Was Turned Off, Service For That Line. I Ended Up Paying a Extra 100 Dollars To Verizon For That Line. I Spoke To 3 Different Customer Reps Within A 3 Week Period Which Stated I Would Be Refunded The 100 Dollars. I Called Again This Morning And Spoke To Yet Another Rep Who Stated There Would Be No Refund Because The Other Reps Didn't Know What They Were Talking About. Also Asked The Rep About Returning The New Phone, Found Out It Was 1 Day To Late For The Return, Rep Stated There Would Be a 340 Dollar Termination Fee. I Decided Against That. I Have Been With Verizon Wireless For 12 Years And When My Contract Expires I Will Not Deal With Verizon Again, I Will Go To AT&T.

    biker 1/30/11 5:53PM
  • It seems fairly obvious that Verizon Wireless could care less about their customers. There was an error in my bill, and after speaking to a rep in Customer Service, I was told that I would receive a credit towards the bill. I never received one. After calling back to inquire, I was told that there was no record of the conversation or any proof that I was given credit. In other words, Verizon is telling the customer, "You're a liar." I speak to a supervisor after waiting approximately 3 hours, and I ask her a hypothetical question: "Do I have to start recording my telephone conversations when calling Verizon Customer Service just to prove that I spoke with a rep?". She tells me that when a customer records a telephone conversation with a Verizon Wireless Rep, it is illegal, and they have the right to terminate the call immediately. In other words, "You're also a criminal." Verizon is sending a message to all of their customers: "You are not important to us at all. We just want your money." After my contract expires, I will never deal with Verizon again. Being a customer for over 15 years doesn't mean a thing to them. They could care less.

    Unsatisfied 1/30/11 2:15PM
  • I bought a phone at the Verizon Wireless store in Mansfield, Ma that was shipped to my daughter in college. It didn't work so she called customer service and they deemed the phone to be defective (unprogrammable). I went back to that store to ask for a new phone to be sent to her, and she would return the old phone in the same box. I was told that is not possible (Verizon policy) because they can't be sure they will receive back the defective phone. I told them I am a 15 year Verizon Wireless customer and my account could be billed if the old phone was never returned. That still was not acceptable. They advised me that she would have to return it to a local store. Not having a car or other means of transportation, made that impossible for her. I also questioned why the customer was responsible for the fix when they admitted the merchandise was defective. Again the reply was "company policy." The supreme arrogance of the sales people in the store, particularly "Tim" the manager on duty at the time was astonishing to me. They completely dismissed my concerns and told me to "call customer service" if I did not like it. This experience is a shameful reflection on Verizon Wireless and the company's senior management should be made aware of how good long-standing customers are being treated.

    Anonymous 1/29/11 1:22PM
  • I bought 2 Droids and 1 My Fi.and Canceled All because the Local Store mgr.is an Ass and doesnt understand how to treat customers when thier Equipment doesnt live up to thjeir HYPE.Instead of downGrading to a lesser Phone as i intended to do..I just canceled all the contracts and Went back to A.T&T. I can live with a Few dropped Calls at least they can talk to a Customer in a Civil manner.And handle issues a hell of a lot better than Verizon..

    TexasQuest 1/29/11 10:41AM
  • I Cannot WAIT to get out of my contract. I used to think Verizon had excellent customer service.Now they are the worst, in store and dialing 611. I'm on my fourth "certified like new phone". Insane! I wanted an email address to their HQ, no one knew, told me to write a letter.Asked who the CEO or president was, they didn't know. Ferris, one "manager" I spoke with was the most ignorant condescending person ever at verizon. I finally googled and found the CEO and President HQ # so let's see how far I get with them..NEVER NEVER NEVER go with Verizon again!!!! I shouldn't have to spend literally 6 days trying to get a phone that actually works..really?!?!

    NO NOME 1/29/11 5:34AM
  • cincinnati,ohio. the store located in tri county has the must rude people working at that store that ive seen at any verizon store.i will not deal with those ---holes anymore

    Anonymous 1/28/11 10:44PM
  • Over 2 hours on hold. C/S told my wife to "shut up and listen."

    After the call they shut off the phone for absolutely no reason! These people should DRAWN AND QUARTERED.

    Twin Falls, ID store, 15 employees, only 1 helping customers. I was the third person in line and was in line for 20 minutes. They even had one person trained to ask you "What brings you into Verizon today?" And then has NO IDEA how to help you.

    Can't wait for my contract to finish, because I can't afford their $600 dollar shut off fee!

    Plus bogus charges every single month.

    Only reason I rate them a 1 is because their system doesn't go lower.

    kcarney 1/27/11 5:07PM
  • This lady at the billing department drove me nuts. I asked her to explain my bill to me. She was like she wasn’t paying any attention. She could not simply tell me why my bill is high. Sooooooo stupid these people are. I don’t believe how they can be customer service representative. My bill was high because they charged me 54.99 which they were not suppose to do. This damn stupid woman could not figure out how!!!
    Outcome, if you ever call Verizon billing customer service, make sure you read your bill carefully because these people don’t know what they are billing.

    KASH 1/27/11 2:15PM
  • Horrible! I am getting charged for equipment I don't even have and charged for usage I never used. While trying to resolve the problem I got a late fee added to my bill even though the person at the store called and told them I had returned the equipment I was being charged for. 401.16 for the first 2 months for a flip phone with texting! They have all the rights and when they screw up I can't penalize them! The customer service reps are jerks. I had a problem before with them when I turned on an old phone for my daughter for a month, I forgot to add unlimited texting and she rung up 868.00 in texting but they wouldn't help me out with it even though I had been a customer for years. They should have been able to see it was out of the ordinary. They aren't set up to help, just to get the most money out of their customers!

    patfromamboy 1/26/11 8:22PM
  • absolutely terrible billing. they can't keep up with billing payments. they threatened me with "internal collections". Turns out it takes them one month to post a check. can't wait to pay more money for another service. it will be worth it.

    Anonymous 1/25/11 2:12PM
  • I am completely satisfied with Verizon except for trying to get assistance when you call 611. I do not agree that you should have a computer answer the call as it takes twice as long to get a solution to your problem. Questions can't always be answered with a yes or no and the "computer robot" will accept nothing less. You're not the only company that does this to your customers but it doesn't make it any less annoying. This is the reason people have lost jobs. Why don't you hire a "live" person to assist calls inside of customers having to deal with the computer robots. They are very annoying to say the least.

    linkgirl326 1/25/11 11:58AM
  • Most Reliable service???? My family has been without service for the last 3 hours. Excuse given by CS is a tower is down????
    One tower is out and we loose service OMG!!!!

    Do I need to call the frog over at NTELOS??

    Anonymous 1/24/11 1:07PM
  • Repeated calls from billing and unable to talk to a customer service person when I call the 800 # and *611 on my cell phone.

    Finally got a live person by calling main customer service # but only after enduring the recorded sales pitches while on hold.

    Then, customer service was unable to explain why V's billing was trying to contact me. She was only able to tell me that a "case" had been opened on my phone #. Also, learned that a $400 credit, which Verizon previously agreed should be posted to me account, had not been posted.

    Don't even get me started on how much trouble I have had with my Blackberry phone which has 2 keys that have fallen off.

    DrDon 1/22/11 11:08AM
  • Got phone at Manahawkin Nj, They screwed up my car charger four times, going back and forth. Finially went back and sales person that looked like she just got back from a niteclub tried to help. Meanwhile being there for 40 mins. she tells me they cant take it back because its over 70 days . Tring to explain this to her that you guys messed up, she wouldn't listen so I took the charger and throw it on the desk and told her to keep it and walked out. Week letter they a certify letter comes to my house, I will call the B.B.B on this employer, guess she never heard that the customer is always right. To tell you I would never go back to Manahawkin store they really should get some educated people to work there. All she had to do is return my 40.00 dollars without making a big deal. Your talking about a billion dallar business and they treat there customers like grap.

    Anonymous 1/21/11 12:24PM
  • The verizon wireless customer services is a waste of time. They don't answer your call for over an hour and then they continue to ignore your request. All of the workers there don't have a slight clue as too what they are doing and should not be serving "other customers at this time." They are ignorant fools that should not have a job as McDonalds servers let alone phone service technicians. I've been with this company for at least a couple decades and they still do not give any person, let alone customer, the respect they deserve. Do not use any of their services, although they are reliable when using, to fix them is just a waste of all time, their's and ours.

    FUVERIZON 1/21/11 1:28AM
  • My wife and I just left the Verizon Company Store on Gilman Blvd, Issaquah, WA where the Customer Service is a fat ZERO!!!!
    The wife wanted to upgrade her phone during her contract period and we were willing to pay the full retail, penalty, as she didn't qualify for a discounted phone. All the agent would tell us is that we could call the recycled service for her to get a different phone.
    We questioned if we could purchase a new phone there and all was said yes, but call the recycle center.
    After us looking at new phones I had a question and went to the desk stating that I had a question. All of the agents looked at each other apearing to be afraid tooffer assistnace to answer questions.
    Verizon might be a leader in phone service but they a flat ZERO in customer service.
    They continue this type of service and they will eventually be out of business.

    Anonymous 1/20/11 4:25PM
  • Horrible is the only way to describe my experience with the associate named Eric at the Wichita Falls TX store. I have never been treated so rudely by anyone claiming to be in the customer service industry. I just wanted my phone to work so I brought it into the store per instruction from the call center tech support. He didnt want to wait on hold with his own people and proceeded to kick us out of the store b/c it was closing time. Still no working phone.

    Anonymous 1/20/11 8:23AM
  • verizon wireless over charges and has bad cus tomer skills! the store in warner robins seems they dont care about the people that are with them they only just care about new sales! i dont want anything for free just want my phone to work.......
    that is what i pay for, RIGHT

    mad1111 1/19/11 8:17PM
  • I can't believe this one - earlier this month I tried to deposit a check from MB Data Refund that issued October 26, 2010 for $2.27 (MB Data Refund being Verizon).

    My bank ended up charging me $25 for a returned check fee - the idiots at VW apparently closed the account before I had a chance to cash the check and I was within the 180 day window to do so. I'm getting my $25 back from the bank but I also intend to get my $2.27 back as well. Morons.

    Anonymous 1/18/11 9:58PM
  • My whole family has been a verizon customer for over 15 years, they have the worst customer service ever!!! They are so rude and unhelpful...I just hate calling or going to a store..

    unhappy customer 1/18/11 1:40PM
  • I have been a Verizon customer for over 35 years for my summer home. Every September I cancel my service and every May I reinstate my service. My bills are always paid on time.
    Last November I received a call from Verizon stating I owed them $29.00, after reviewing the call with the service rep, (Who by the way was very pleasant and professional) noticed the error was on their part and apologized.
    Just the other day – January 12th – I received a bill from Verizon for $7.00.
    Two days latter, on the 14th of January, I received a Collection notice from Verizon’s collection agency, stating that they were a debt collector attempting to collect a debt of $7.00.
    I called Verizon and spoke to a Supervisor who was rude and unprofessional – I told him that I would would pay Verizon the $7.00 no matter who's problem it was because it isnt worth the trouble. He stated that there was nothing he could do and that I had to pay the Collection agency. I asked to speak to the next level of management and he refused. – When all I really wanted to do was pay the lousy $7.00 to Verizon and be over with it.
    September - Notified Verizon to cancel service until May - All Verizon bills paid in full
    October - No Invoice or Bill from Verizon
    November to January – no notice of a $7.00 outstanding bill.
    January 12th – Received an invoice from Verizon for $7.00.
    Two days later - January 14th – Received a collection agency letter DEMANDING $7.00.
    Verizon – You have LOST any future business with me for ANY purchases.

    attisbetter 1/17/11 11:24AM
  • I have had 5 of the same phone for the last 2 weeks. Finally I was told that I could get a new replacement phone of a different kind. Customer service called my local store to put the phone on hold for me. When I get there I am told that they didn't get a call. They had the phone I was to pick up in stock. They bring out the phone and I refuse it because the keyboard could only be used by a fairy, it was so small. The store tried to get me to get another phone but I would have to pay for it and send in a rebate. I told them no I wasn't paying anything. Then I was told that this would be considered an early upgrade. I did not want an early upgrade. I am now stuck with a phone, which stopped working the same day I got it, that only rings when it wants to, does not take voice mail, does not recongize my phone book, and restrictions will not allow me to take calls at all. On top of all this *611 is not open on sunday and close early on saturday. When I do get someone it won't be pretty or a pleasant conversation. I have been with verizon for at least 10 years and this is how they treat their customers. I think not!!!! My money is their job and without customers they are out of business. Policy is one thing but service is another and their service sucks. I will be contacting corporate on this and maybe they can resolve the issue. ATT here I come.

    unhappy customer

    Anonymous 1/16/11 8:10AM
  • The bill is always wrong. I am on the phone for over an hour each month getting this straightened out. This month bill was 101.00 over our program. I am just not going to pay it this time.

    They are rip offs.

    hateverizon1 1/13/11 10:31PM
  • I hate that Verizon knows it has you with all their policies. The first chance I get, as soon as my contract ends I am outta here. And I will for sure get the word out of their terrible policies and customer service. Talking to a supervisor is like talking to a rock.

    Verizon Wireless Hater 1/12/11 7:11PM
  • Several months ago my touch screen phone quit responding. Called Verizon for a replacement and was told to do a master rest, after 3 master resets, it still didn't respond. So i took it into a Verizon store where they reinstalled the most current software, but it still didn't work. I was told by the rep in the store that I must have broken the digitizer that sits on top of the screen (even though it was not cracked or scratched in any way). I was then told that I would have to either buy a new phone, at the new customer price, with a 2 year contract extension, or pay full price for a replacement because the touch screen was not covered under warranty. I argued with the rep for about a half hour before the manager came over and told me that the phone is not covered and there is nothing more they can do if i do not want to buy another one. I contacted customer care via email and got basically the same response. After 6 emails back and forth i was finally transferred to the executive customer care department where i was offered a replacement at the new customer price, but without a contract extension. I told them that i would not be purchasing anything since the screen on a touch screen phone should be covered under warranty. Went back to using my old phone until this matter is resolved.

    Verizon customer service is a joke, they never answer your questions and instead respond with generic "we value your business" crap, if you can get a response at all.

    I have been lied to on several occasions about phone features or expected updates to current products, salesman at Verizon store was probably just trying to make a sale, or is completely misinformed about products.

    Customer service reps are very rude and try to blame any problems you have on you or another company.

    K123 1/12/11 8:45AM
  • Absolute worst. To get our internet and phones transfered to our new office space was like coordinating the constructin of the great wall of china.

    Being on hold for 15mins per/questions asked was a nightmare enough, let alone the fact that most of the staff I worked with barely had any knowledge of my order (which I had in writing from them!)

    Too bad I can't get my boss to change services!

    Anonymous 1/11/11 12:06PM
  • Do NOT use Verizon Wireless' automatic billing through your debit or credit card. My identity was stolen through Verizon Wireless and my checking account was raided for over $1,200.00. I contacted Verizon Wireless in regard to my identity theft and fraud (gave them my police report as well) and they made me kept my phone line open for an additional 10 days. The woman on the phone told me to contact my bank to make certain that no further fraud would be committed. The charges on my checking account were all charges for Iphone subscriptions, Skype, and other phone services. My Verizon bill also reflected many of these type of services that I did not authorize or get. (I don't have an Iphone...) The woman on the phone further informed me that because I was breaking my contract for a secondary phone, I would have to pay $90.00. It was like paying a rapist for services rendered in my opinion. Now my account is in collections. And the elusive Fraud Department was sent all of my information and police report 4 times and I still have not heard from them. They are only open 9-5 M-F and the general public cannot get their phone number directly. Everytime I called I waited about an hour for the Fraud Department's answering machine to pick up so I could leave a message. No one ever called me back.

    I am NOT a happy customer.

    Marjorie 1/7/11 7:02PM
  • I have consistently had awful waiting times. their online billing system is awful...it never works verizon has caused a lot of time out of my personal life fixing issues and waiting for customer service. this is true of their billing and payments service, as well as internet and tv (fios).

    Anonymous 1/7/11 3:13PM
  • Verizon customer service was horrible. When the contract is up, I will be switching carriers.

    Anonymous 1/7/11 1:29PM
  • I can't get thru to you guys on the 800-922-0204 number. It gives me another number of 800-353-1842 which also won't get me through to you guys. I need a replacement phone. Mine won't take a charge. It is only a couple of months old. I hate this run around I am getting. The people at the store gave me the number and then said go call it instead of handling my problem. I want service. I want a replacement phone and I am getting tired of these damn phones breaking all the time. bobbodnar01@gmail.com

    Anonymous 1/5/11 12:00PM
  • Worst customer service EVER!!! I will never do business at this location again and I've been telling everyone I see to do the same. Made me want to leave the company altogether. Three representatives--NONE wanted to do anything but read their "policy" and implement ridiculous fees (such as a restocking fee...a $35 charge for returning a phone they sold us that DID NOT WORK). Five visits within seven days--three of which were over an hour long. AND my husband was a new customer!! We left feeling frustrated and disrespected. Terrible experience. Don't give them your business.

    Anonymous 1/4/11 7:10PM
  • The worst customer service on the planet. I agree with other users that you want to pull your hair out when speaking to them. You never get the same answer twice and when you call about something another representative promised you but has yet to be delivered, they act like there is no record.

    staaarrr 1/4/11 2:02PM
  • Verizon sucks. Plain and simple. Switching to Sprint as soon as my contract is up. Tired of paying all this money to Verizon for sub-par service, when I can get more for less with Sprint.

    Anonymous 1/3/11 8:47PM
  • awful, awful.

    I have been trying to get someone on the phone for the past 30 mins and their system keeps saying unable to connect to rep, please call the number again.

    ShameOnVerizon 12/31/10 5:34PM
  • Worst customer service I have ever dealt with. Customer service tries to send me off to financial services. Financial services can't handle the request so it goes back to customer service. In the mean time I am getting collections notices on bills that I don't owe. I understand if there is a mistake made in the billing, but please give a guy a way to get it fixed without paying $300 more than he owes!

    Anonymous 12/31/10 2:41PM
  • FRAUDULENT, INCOMPETENT, UNBELIEVABLE

    FAV 12/30/10 2:57PM
  • Oh how I hate verizon! I just recently bundled with fios, leaving Direct TV. What a mistake! Everytime I have an issue it is impossible to get a hold of someone. And when you do get someone on the line, it's not the "right" person, so you get transferred. I have been transferred many times and most times that transfer gets "hung up on" so I have to start all over again! My last issue was my autopay didn't pay and they sent me an overdue notice. Forget trying to get someone in billing to help me. 4 calls and mulitple transfers I gave up. I just mailed them a check! I am starting my search for new providers, I am perfectly fine paying more money for better service.

    jenny c 12/30/10 2:46PM
  • This lady is extremely helpful, I sat on the phone waiting for an hour

    ABC's onetwothree 12/30/10 12:25PM
  • Tried to return a phone a day after I bought it and was charged $25 because a piece of cardboard was missing from the box -- no way to treat a long time customer with multiple accounts. Went over to ATT store and found way better selection of phones for less -- I'm pulling the plug on my relationship with this company. Ripping off your best customers is a stupid business model!

    switching to AT&T 12/30/10 11:50AM
  • I was offered FIOS TV Prime HD and FIOS Internet 15/5 for a discounted rate for 24 months starting May 2010. The fist six months I received a bill as mentioned during the sign up but starting the seventh month I received an increased bill. Upon my phone call to Verizon Customer Service, I was told extremely rudely (CSR Name: Brian)that this is what my bill would be and I was never offered any such new customer discounts. After my request to look into it more closely he put me on hold for 15 mins and transferred my call to payments without answering the question. Further, after explaining the situation to Payment CSR, I was transferred back to billing where I had to repeat the entire situation for the third time. This time I was told that I can disconnect the service if I don't want to pay the amount for the remaining months and I was never offered any discounts (CSR Name: Brad). Upon asking for an explanation for this increase he kept repeating the same information as on my bill (which I already know and understand) but no explanation as to why the discount was taken away. I gave him the name of the CSR who had offered me this rate in May 2010. When I asked to talk to a billing manager or supervisor, I was told that he (CSR)will not transfer me to the manager as he has resolved the issue by telling me that I have to pay this amount. After being on the phone for 50 minutes the CSR hung up on me without resolving the billing issue and repeating more than 10 times that I have to pay this amount or disconnect. The local Verizon office said they do not take billing questions and I have to call Customer Service. Verizon CSR's based in the U.S are the worst I have ever spoken to and in fact the overseas CSR's have been more helpful in resolving the issues. These local CSR's are shameless repetitive parrots who keep telling you rudely the same thing over and over again. This is extremely bad Customer Service Experience and bad service from Verizon.

    dhav 12/28/10 2:44PM
  • I will not use profanity but suffice it to say that I wanted to pull my bleaping hair out every time I had to speak with their reps either by phone or in person. I was treated with disrespect and total disregard. I had coverage problems during my entire 2 yr contract but I held out for the duration and then left the company with my # in tow during the last week of my 2 yr contract. They tried to charge me $60 early cancellation fee which I had to fight like heck to get removed. Terrible, terrible, terrible service. I will never consider using them again.

    disgusted 12/27/10 4:10PM
  • I had a T-mobile service for about 10 years... than switched to Verizon and had a very poor reseption from home, in about 200 yards reception was a bit better, went to the store next day... called a few times to Customer Service and Technical support (Technical Service claimed that it was a defective devices...basicaly had no phone, cancelled a plan (Family plane -2 phones) withim 14 days of use, the devices have been returned to the store)...was informed than by Verizon's policy Worry Free Guarantee for 30 Days, will be charged for usege only -14 days...two weeks later got an electronic notification than my ballance is $399 and change...called verizon today, was advised to pay fully, ask to speak to the manager...the manager wasn't there...

    The worst service ever...

    nobeleus 12/25/10 9:48AM
  • VERIZION LIES LIKE A RUG! DON'T TRUST THEM!
    AFTER BEING A VERIZION CUSTOMER FOR 15 YEARS MY 2 YEAR CONTRACT RAN OUT AND THEY CALLED ME AND PROMISED ME IF I SIGNED A NEW 2 YEAR CONTRACT THEY WOULD GIVE ME 500 MORE MINTUES A MONTH FOR 2 YEARS.
    ENDS UP THEY GIVE YOU 500 MINTUIES TO USE OVER 2 YEARS THERE IN A BANK SO IF YOU GO OVER THEY TAKE IT FROM THE BANK. THE CONVERSTION WAS RECORDED BY THEM. THEY WILL TELL YOU ANYTHING TO DRAW YOU IN BUT DON'T BELIVE THEM THEY ARE LIARS.
    I DON'T TRUST THEM ANYMORE AND WILL BE LOOKING FOR A NEW CARRIER.

    OHSHIT 12/23/10 9:08AM
  • It cannot be proven so there's nothing that can be done about it...but the rep who helped me grandparents (not techy folk) tricked them into adding an additional line to the two they already had when all they needed to do was buy a 80 dollar replacement phone off ebay and get it activated. Now they'll be paying 480 extra dollars over the next two years, just because a phone broke 2 months into the contract.

    Anonymous 12/22/10 10:40PM
  • Verizon customer "service" is a misnomer. They should call their brand of double speak customer dis-service. After 9 years of loyal bill paying(at nearly 300.00 per month for 4 highly used lines) I've had enough. One of our lines has had to be "upgraded" 3 times in the last24 months dues to phone failure. We buy the "insurance" and the equipment seems to fail just over a year after purchase. Interesting. Same thing has happened again. 1 year and 11 days after purchase. Manuf. warranty only good for 1 year. And Verizon wants to give us a CPO-verizon speak for certified pre-owned! Now here's the kicker. It's the same model as the one that failed. Wow. Who would ever buy the same model that failed? I wanted to purchase a new phone(same price range) as the previous model. I'm told that's not permitted because I'm "out of upgrades"!!!!!!!!!!!!!!!. They will sell me the phone for twice what it's being offered at the promotional rate. Now that's really treating your "valued" customers as "valued customers". We can't wait to get the iPhone from ATT Good bye Verizon. Keep running off your loyal customers and it won't matter how many cell towers you have. Your customers will be gone.

    Frustrated "valued" customer 12/22/10 1:44PM
  • I went to the Fenton,Mo. location right when they opened this morning, thinking I could get in and out quickly. Not the case. I signed in. Was going to have a store rep help me get an accessory. I wound up getting it from the shelf myself then proceeded to wait at the check out counter for 10 minutes before they even started to ring up my purchase. One rep was helping one person and one rep was on the phone. After starting to finally ring me out, the rep said he could not get my corporate discount entered in the computer. This took ANOTHER 10 minutes for him to figure out how to get it entered !!!! Rep did not apologize for the inconvenience or wait ! How rude !
    Not happy. Will definitely not go to that location again. Does not make Verizon look good at all !!!

    Shari 12/21/10 10:11AM
  • Terrible, liars, don't follow through with what they say. I'll make this as short as possible. After 8 trips to various Verizon stores and a customer service call which took 1 hour and 20 minutes...the representative told me I could go back to store where we purchased our Octanes because we had not owned them 30 days yet and they were defective. Said they put notes on the account. Went to store, store refused. Told them to contact Customer Service because they told us we could get our phones refunded less the rebate amount and pick new phones. Store calls customer support in which another representative reads the notes on the account and basically said..the rep had no right to tell us that! WHERE IS THE ACCOUNTABILITY? We were told one thing than they do another. So after leaving the store yet again frustrated ..we call support again...after threatenening to sue ...and after 2 hours they finally make us a comprimise....still had to keep the new malfunctioning Octanes...but we will allow you to purchase 2 more phones for the 2 year contract price...Gee thanks...now I am in debt for 4 phones because of their lies. Stay away from Verizon Wireless...LIARS...LIARS...LIARS

    BJESKY 12/21/10 6:31AM
  • the worst customer service I have ever experienced in my life. I cancelled verizon today and will NEVER go back.

    Anonymous 12/20/10 8:36PM
  • absolutely the worst service. a bunch of thieves. They overcharge you.A lot. Customer service implies that you are lying. They double speak with the billing cycle and change the charges constantly to fit their charges. They are a bunch of crooks. The only good thing about them is the technology which seems to be good. But the service and the charges are absolute theft. Bunch of crooks at Verizon as in many other corporations.

    irmd 12/20/10 8:06AM
  • On Nov 30, 2010 I was told over the phone by customer service that I was being allowed an 'Upgrade' (purchase) to a Droid to replace my continuously malfunctioning Blackberry Storm. I soon thereafter received a mailer and found the same 'Buy One Get One Free' deal on the Droid. The store refused to let me take advantage of the advertised deal because I didnt have a second line that was 'Available' to upgrade. Now VW has approved the second line (I have 6 lines) but they dont want to honor the replacement of my Blackberry as agreed. They even admit they see the 'Note' where I was told I could 'BUY' the Droid. Repeated trips to the store has the manager going into the break room and hiding. I am ready to port my lines to another carrier because Verizon isnt sticking to their word and there isn't anyway to escalate above the local manager.

    Anonymous 12/19/10 8:09PM
  • I am VERY NICE when I call to discuss service.....but when I called to discuss a payment, the rep was extremely rude, pushing me into a payment method that I did not want to make. I called an hour later to change it, but if I ever get her again, I will ask for her supervisor.

    Anonymous 12/19/10 6:20AM
  • i had the worse service when i purchased my phone.not knowing to me it was a private owned store and not a corprate?so i got no help from any one.even though it had a verizon sign out front.do not buy from a private verizon store only corprate.trust me on this

    katjac69@aol.com 12/18/10 8:51PM
  • After 10 phone calls and 12 hours on the phone with Verizon they still have not solved the issue. They offered from their loyality department unlimited text, 700 minutes, 5 friends and family and unlimited wireless data. Well guess what? Now they are charging me $29.99 for each line (I have 2 lines) opps...they forgot to mention that I could have unlimited wireless data but if I want to use it it'll cost $29.99 per line. Wow...thanks for the great deal Verizon -NOT! I called several times prior to signing a new contract to verify this plan. Yep, it's good they kept telling me. Well now it's not -28 days later. I can return my phones if I want and I did get them to refund the restocking fee of $70.00. Wow Verizon hope that doesn't break the bank. DO NOT choose Verizon, their customer service is BAD BAD BAD. Oh yea, don't ask for a manager because they won't connect you to one or there is not one working. ya right.

    ATT got a new customer 12/18/10 1:12PM
  • I have been a Verizon customer for 5 years and always had excellent reception everywhere. Recently Verizon combined their towers with the Alltell towers in New Orleans and the service is now HORRIBLE. I can't hear half the words, drop calls all the time and a majority of the calls I do get go straight to voice mail. Verizon had an excellent product and changed it to a worthless product. I even spent an extra hundred dollars for the network extender and it has not helped at all.

    phantom girl 12/17/10 12:40PM
  • 12/17/10 my phone call to customer support lasted approx. 45 min and had no positive outcome. I was calling on behalf of my company as our cell phone died yesterday. Was told that a former employee who is now deceased was the only signer on that acct. and that the executor of his estate would have to call in to verify that he was dead. When I became a little irritated I was finally told that we could fax over a letter stating who we wanted to act as signers for the company but it would take 72 hours before the changes would be made. As this is Friday and per this service rep. Saturday and Sunday do not count as they are closed, we, a business, will be without a phone until midweek!!! How acceptable is that?? I told them AT&T was looking better all the time!!!

    Anonymous 12/17/10 9:35AM
  • We have been loyal VerizonWireless and Residential phone customers for way too many years. Last night when attempting to activate a new Cell phone, I made 2 customer service calls to 800 922-0204 only to be left on hold for 45 minutes then when the 2nd CSR answered (Harry x7249 in South Carolina) he was rude, unprofessional and abrupt and refused to transfer me to a Supervisor Jason Stevens until I answered him with a Yes! This is totally unacceptable for a company who does more MARKETING than the US Government and has billions of Customers - not to mention, the incompetence of the staff they are hiring adds insult to injury. I suggest Upper Management Quality Assurance at Verizonwireless take a go strong look at the reps and the service they provide to customers and mandate nothing less than QUALITY CUSTOMER SERVICE -after this experience we are looking for a new carrier who at the very least will provide Quality, Professional customer service.

    bjoiful1 12/17/10 8:00AM
  • The experience was horrific; I trusted the service provided would be outstanding; however, the women that assisted me was rude, pushy and not someone I would not want my worst enemy to deal with..her name was Janice Ghidottti

    Anonymous 12/16/10 6:56PM
  • We've had two lines with VZ Wireless for a little short of 10 yrs. We moved over to Sprint for their fabulous data plan - apparently 4 days (yes 4 days) before our latest 2 yr renewal ran out. Now we get to pay $60 a line for early termination fees. For 4 days? Are you kidding me?

    ElleJay 12/16/10 4:37PM
  • What can I say, they really do suck. Purchashed $600.00 worth of equipment and service in July 2010, special order Evo came in in three weeks. No service @ home from either phone. Went back to store, they told me it was just equipment updates... 2 week old phones. Waited for in store support who told me they were up to date, you'll have to cntact tech support. First rep stated we were in a known trouble area and we could return equipment. Went to store again and was told that tech support has to confirm issue. Called back tech support, new person, same story, he said the woman I talked to did everything right and even though it is a known trouble area a "trouble ticket" had to be opened. Open troubleticket, took 3 weeks for them to verify channel interference and yes it is a know problem area.... I knew that 3 weeks ago. Told me I could return equipment for a refund. Store told me sorry...31 days call tech support, they will issue a call tag if they want, I, (the manager 0 can't do anything... a lie. Went hone called tech support, they told me it was the Managers discretion, she should have helped you, we'll send a call tag and you can return it to corporate for a refund. 4 months later, no refund, lots of fighting, a hundred plus hours on the phone and I am still out 416.39 with no reolution in sight. I am calling the attorney generals office again. Call have led to dead end every time. Now thye say it must be because you owe Verizon Home services money... That acount now has a 78.00 credit for overpayment. They suck, they have my money for 5 months and I ain't quitting until I get it. They have exceeded the cost of my refund 10 fold in their waste of employees time spent on the phone. I will continue to be their nightly bad dream until they refund me...they will wish it had been done months ago.

    jimbot99 12/13/10 8:51PM
  • Verizon Wireless has the worst customer service in the industry!!! I sat on hold for 30 minutes trying to speak to a technical support person. I just switched from T-Mobile and never had a problem.

    Frustrated 12/10/10 9:40PM
  • I hate and hate verizon wireless phone service. They are the most horrible customer service and disorganized and put the customer thru hell.
    They are disgusting !!!

    Anonymous 12/8/10 12:13AM
  • I LIVE IN APPLETON WI AREA MY PHONE SUCKS,POOR RECPTION WHAT A WASTE OF MONEY, THEY WILL NOT DO A THING ABOUT IT BUT SEND MY BILL,I HAD CELLCOM IT WAS GREAT BUT THEY WOULD NOT GIVE ME THE PHONES I NEEDED SO I SWITCHED,WHY WHY WHY STAY AWAY PLEASE ,THERE CUSTOMER SERVICE IS THE WORST I HAVE EVER SEEN,I WORK IN THE COUSTOMER SERVICE FIELD AND IF I DID MY JOB THAT POOR I WOULD BE OUT OF A JOB

    Anonymous 12/7/10 2:38PM
  • your service is by far the worst that i have ever had as far as customer service goes. I talked to one rep. he says one thing talk to another rep. somthing new. How about pulling ur heads in order. We pay you not the other way around. But hey if you would like me to change providers for the 7 business phones and 4 personal phones i have from you just say the word.
    Sincerely Brandin Wells

    brandin911 12/7/10 9:26AM
  • We've been with Verizon for over 10 years. For some reason, my checking account was charged twice for payment on Nov. 20, 2010. I discovered it on Nov. 23 and called for refund right away. The customer service rep was very nice and promised a refund. By Nov. 30th still no refund on my checking account. When I called back Nov. 30, I was told a TOPS report was initiated and it would take 10 business days to complete! They asked me to fax over my checking account statement to prove my account was debited twice and that I was not overdrawn due to the double charge. Faxed it over on Nov. 30. I called them again today, still no refund initiated and now they inform me that since the next statement has been sent and next payment due date is Dec. 15th, they need to apply the credit balance to the balance due first. I told them, legally, the balance due is not due until Dec. 15th so they have no right to hold on to the credit balance. The TOPS report is a delaying tactic by Verizon to hold on to your credit balance until the next billing cycle comes due so they can apply that to the new balance due. The worse thing is that while I kept on asking to speak with a supervisor, a supervisor refuses to answer my call no matter what!!! The reason - they're too busy assisting customer service reps! The supervisor can only call me back tomorrow!!! Needless to say, I will not be renewing my contract with Verizon. If a company is too desperate in trying to hold on to credit balances, they must be in some kind of trouble financially or just greedy and not pro-consumer.

    Maria 12/6/10 8:27PM
  • Verizon is the worst company on earth

    Anonymous 12/6/10 6:00PM
  • Okay. Somebody stole my checking account information and have used my account to pay for their Verizon Account and we had to fight to get the monies placed back into our account, this was in October 2010. Now it happened again, and I got put on hold, cuz I wanted to speak with a supervisor and then I was told that there was nothing they could do because I didn't have the phone number for the this individual who used my checking account without authorization, I DON'T HAVE THAT INFORMATION!! HELLO!! Then I told him again, I want to speak with a supervisor, well, the supervisor was conveniently not available and would have to call me back. What in the hell is going on with you Verizon? This is one of the reasons why our family will NEVER use Verizon, we are former customers, AGAIN! BAD, HORRIBLE company to deal with.

    NokomisSunshine 12/3/10 12:08PM
  • I just wanted to pay my bill, just wanted to hand someone a check across a counter like I do anywhere else. But no. The first store wsn't allowe dto accept checks at all. The second store could accept a check but only by standing before and scanning it into a machine that had the processing speed of a Kaypro on a bad day in 1987. Took 15 minutes. My first impression was one of terrible customer service. On second thought, it was non-existent customer service. But I realized in the final analysis, that what Verizon Wireless treats its customers to is outright, blatant, unequivocal, premeditated, in-their-face contempt. Even worse than the post office. I guess it makes the CEO happy, and the shareholders proud.

    Anonymous 12/2/10 6:12PM
  • Customer service is terrible. A restockeing fee of $35.00 is charged for upgrading your phone even if a phone was purchased on same day. Go with another provider. They are all better than Version.

    xxx 12/1/10 2:34PM
  • Was told last month they would credit this month for overcharge. After several very rude customer service agents who even tried to hang up on me, I get $7 back from the more than $50 overcharge on Verizon wireless bill. I wont renew a contract with Verizon again.

    Anonymous 11/29/10 12:16PM
  • awful. i asked the man how much unlimited internet was and he said "I dunno. you can go to our website and look"

    gwen 11/27/10 3:31PM
  • TRY TO GET HELP, IS TALKING TO A WALL. ALL THEY WANT IS YOUR MONET NOT YOUR QUESTIONS. THEY GIVE US THE RUN AROUND, AND NO RESULTS. CHRISTOPHER PLAIN CITY. LET US FIND A SOLUTION.

    CHRISTOPHER526 11/26/10 12:00PM
  • I CALLED TO CANCEL SERVICE AND WAS TOLD IT WOULD TAKE 24 HOURS TO TAKE EFFECT. I CHECKED MY PHONE 4 DAYS LATER I WAS STILL CONNECTED WHEN I CALLED BACK THEY TOLD ME THEY WOULD DISCONNECT AT THE END OF MY BILLING CYCLE IN 2 WEEKS . CUSTOMER SERVICE LEAVES A LOT TO BE DESIRED.

    not happy 11/26/10 9:42AM
  • I did an upgrade w Verizon October 15th for 2 years. I'm now regretting it. The day of the upgrade the sales rep was very courteous and even said her manager was adding free accessories for my trouble. I later had problems with the phone and found out, I had been charged for the accessories. I couldn't do anything to resolve the issues because I was a few days past the 30 days. The sales rep wasn't so friendly anymore. Definitely a lesson learned, pay close attention to sales pitch and everything else.

    Anonymous 11/25/10 7:23PM
  • ugghh there prices are outragous exspecially with smart phones and there service sux and have rude customer service

    byhhh 11/24/10 4:54PM
  • 5 cell phones with verizon for over 8 years. Always paid my bill. Turned my phones off for being 10 days past due. Paid all charges due and verizon added a 15 dollar reconnect fee per line. Thats 75 bucks. Soon as the contracts up good bye. I don't know if I'm even going to wait that long. Plus the service sucks, I can't even make a call until I drive down the road from my house at least a mile.
    Bret Callaway

    Anonymous 11/22/10 1:53PM
  • CALL CORPORATE OFFICE.....NY CITY 212-395-1000
    (waste of time with there customer service)

    Anonymous 11/22/10 1:07PM
  • There customer service is RUDE......can't stand to deal with them anymore......cant wait to be done with contract.....will be a happy day

    scullyroon 11/22/10 12:42PM
  • Back in July I got service with you guys without having to pay a deposit due to the sales rep. I talked to about the area I live in he told me that the internet was going to work now I use to be with centennial wireless and was told that verizon has bought that company so I called back in two months later to rejoin and I was told that I had to pay a deposit of 400.00 and the credit department only told me that something had changed on my credit report but I called the credit beuaru that verizon used and the rep. in customer care said nothing had changed so I feel like verizon is really being a ripp off. Someone really need to research these complaints that customers are having and also people that are trying to join with verizon.

    rather not say 11/18/10 9:31PM
  • I was told that I would have to wait a few moments to get to a representative only to have the call dropped. Very disappointed in the service and will be shopping around.

    Anonymous 11/18/10 3:23PM
  • please excuse my english, it is not so good.
    today i go to verizon store to buy new phone since my old one broke. they say im under contract and i need to pay 569.00 for new samsung fascinate. i talk to manager, he sell to me for 500.00. when i leave store, i fall down and land on phone, screen was broken. i go back inside to say i want a new phone and go to droid x. they tell me that since phone is broken they can not exchange. i fight with them and tell them that phone is under warranty for 1 year and has 30 day exchange policy, they say i must use insurance to get new phone. i no have insurance. now o use phone with broken screen after i spend 500 on phone. please does anyone know if there is a way around this. i want droid x but not to spend 600. verizon is unfair to customers

    miguel 11/15/10 9:48PM
  • Today's problem...my phone is active, I receive texts, I can make phone calls, but when someone calls me it says my phone is no longer in service. The agent tells me my phone is active and it should not be doing this. She calls the phone to check, even though I am talking to her on it. Then, tells me I can't help you because you are not on the account. I am not asking you to change ANYTHING just make it work. It wasn't until I let her know I only have 4 days until my contract is up that she actually told me to turn off the phone, take out battery and she would "refresh" the "screen". I agree with the person who said, they should just say screw you now pay me!

    poversizoncustomer 11/15/10 2:16PM
  • On August 11th, 2010 I ported my numbers over from Altell, due to the change over from Altell to Verizon/ATT our Blackberry's stopped working. On August 15th, 2010 I went IN to a Verizon Wireless Retail Store to see what I could do about turning the HORRIBLE Palm Pixi's in and get new phones at the new phone price. Retail told me I'd have to cancel my current Verizon account and start up a new account and we couldn't keep our numbers. WTF? We've had our numbers for 15 yrs, I couldn't do that. On August 17th, 2010 I went into Best Buy, an Authorized Dealer for Verizon. I was told I could get new phones but they couldn't let us keep our numbers. Not ONCE did I get told to contact customer service. I figured, Verizon Retail and an Authorized Dealer had the 411 on Verizon related info. On November 12th, 2010 I went into Best Buy to see if I could extend my current contract and get 2 new phones, they said "No Problem". We get to the computer and start the process. After pulling my account up they said Verizon has blocked any renewing on my account until April 11th, 2012. Best Buy said I could call Customer Service and they have the power to change the date so I can upgrade my phones at the discounted rate.

    I called customer service, no go. I couldn't get to a live operator to save my life. SoI emailed their customer service department and received a call back quickly. I explained what had happened. They apologized and told me they couldn't do anything for me. Sent me an email later on sayinf they could offer me discounted phones via their CPO, no problem. I ask about the phones I want. They quote me $300 for each phone. WTF, they refuse to extend my contract and get me the phones @ $99 each and instead tell me $300 each phone. It would be cheaper for me to cancel and pay the termination fee and go with any other company.

    I told them this was not coing to work, I was told TWICE wrong info from Verizon employees, they should fix that. I was willing to do the CPO phones thinking this would be a cheap way to get the phones we want, basically it would be meeting in the middle.

    Nope, instead I've received numerous emails and phone calls with the asshats apologizing for the misinformation and then telling me they can't do anything for me. This is stupid, how can they not have the power to do anything? Click the button that says, "EXTEND HER CONTRACT" and everyone is happy, they have me locked in forever, I get a new phone at a discounted rate, they keep a customer.

    Instead, I am going to cancel my service with them and pay the early termination fee and go with Sprint and get the phones I want.

    It's on the principle.

    Verizon customer service is horrible because they are a HUGE company and they have stupid customers like me that don't question what is being told to me.

    jturpin 11/15/10 10:27AM
  • Verizon/Frontier (Frontier is Verizon doing less and worse) are so bad that I stay infuriated at them. Hard to contact, NOTHING ever done to resolve ongoing problems (like for years). It's maddening. They have no competition in our area and just don't give a rat's behind. Their license to provide services should be revoked.

    MAVISROOSTER 11/14/10 9:04PM
  • I shop at a Verizon in Calumet City, IL, and I've never really liked the staff. When I leave the store, I'm more confused about what I'm getting for my money. My wife and I have been a loyal Verizon customers for years, and we would really appreciate better plans.

    It has been my experience that many of the phone manuals in the boxes are different from the manuals downloaded from the actual manfacturers. They spend too much time and energy trying to sell me crap that I don't and will not purchase.

    We are seriously thinking of a new provider.

    Anonymous 11/14/10 2:30PM
  • verizon , i can't wait till my contract is up with you , your customer service ,tech support and phones don't do what you say they will you are the worst phone service .

    rflodmans 11/13/10 6:54PM
  • I switched from AT&T Wireless to Verizon last year and it was the worst thing I ever did. I thought that Verizon had better phone choices. That isn't true. In addition, I was charged for overages in data plans on my children's phones when I specifically blocked internet access on these lines. Believe it or not, most recently I called about a $3.98 discrepancy on my bill and the customer service rep would not remove the charge ! Additionally, AT&T may not have had the best phones, but their customer service was exceptional. See you in January AT&T!

    Anonymous 11/13/10 10:07AM
  • verizon should fire every one in the customer complaints department and play a recording that says screw you pay me

    Anonymous 11/12/10 7:42PM
  • The high speed internet in Brooklyn-NYC is off since Wednesday(11/10/2010 - today(11/12/2010). I had been calling the verizon tech support department, each time, I will need to spend a decent amount of time to 'run" the test, no matter what I told them, they just 'won't' listen. Each time after the test, they said the problem for no internet connection on Wednesday due to outage issue, should be clear by Thursday. I called yesterday and still said it wasn't clear yet. Today I called, no rep mention the outage issue but said it's my own modem setting, costs me $130 to come take a look, to solve it will be other charge, 'not guarntee will be fixed'.

    wai1480 11/12/10 9:34AM
  • You have the worst customer service I have ever dealt with. It's strange how someone can call in and get a pay off amount and to close the account. The girl I spoke to told me the amount and said that there would be no billing from that day forward and unfortunately she lied. I received another bill in which I tried speaking to someone whom was extremely rude and apparently for $14.00 the account was turned of to collections. The worst customer service ever, when they tell you that is the final amount to pay they should know! When I tried to tell her the other girl I talked to said there would be nothing left owed she was very rude and said plainly that that is not how thing's work. I was paying for a phone that I never even came close to using any of the minutes. This is the worst company I have ever dealt with in my life.

    Extremely Upset 11/8/10 7:47AM
  • Iam glad to have found our family is not the only ones .we are on the family plan for 2 years with the suckest phones the samsung rogue, we have 4 of them paying almost 3 hundred a month and they shut off while checking messages they freeze they have a constat blink they will make you crazy .i have called verizon, gone to our local store they wont help us with nothing very rude customer service ..they wont even let us upgrade until late next year they are really crazy if they think im going to pay every month for another year with these sucky discontinued phones yet ,everyone that owns the samsung rogue they have been retired i was told by one of their reps...nice word for crap phone .....

    kimjim09 11/7/10 9:04PM
  • No land line service since Nov 2nd... made an appt for Nov 6th 8am--11am. Received a call at 8:55am asking if I still needed a tech & if I would be home...I said YES. I called at 11:30 am asking when the tech would arrive, was told he'd be here soon. Called again at 1:30..still no one...again at 2:00 was told no order was seen for me, but would look into it..called again at 3:00 was on hold for 25 min finally got a manager who was looking into it for me..got disconnected..no one called me back NO TECH!
    I pay over $200 a month & this is the service I get!!!

    UNSATISFIED 11/6/10 7:02PM
  • I had Verizon almost 7 years ago while in high school and decided to go back to them last December because they had a phone I wanted and they provide good service in the Southern Louisiana area. For the past 6 months or so every night after midnight my service goes dead. I can't do anything on my phone that requires access to the network. No one has found any other solution except for me to power cycle my phone, take my battery out for a few minutes, press the power button for 15 seconds, and some other such foolishness. Obviously that doesn't work. Verizon has to be doing something to interreupt access to the network after midnight, because every night my boyfriend who is another Verizon customer both have no phones. As much as I hate AT&T after working for them, I will be switching back as soon as my contract is up if this persists.

    vannc23 11/5/10 10:41PM
  • verizon took 340 dollars out of my checking account in march 2010 it was not on my bill and was not my charge 3 times my bank faxed all papers they ask for each time .i was assured my money would be reimbersed 8 months later i do not have my money and no one can tell me why .i am now filing a complaint with attorney gen office in NC

    Anonymous 11/5/10 9:57AM
  • your computer responses stink! I am trying to pay my bill and the prompts are ridiculous. I guess you will not be paid until the next billing cycle. I also went to verizon at union station and they would not let me pay. I don't even want to talk about your attempts to put all of my services together online. Made me want to kill myself. Get a new system. The CEO needs to be fired for this foolishness. Yesh, I wrote it! Should I change over to Comcast?

    Anonymous 11/3/10 12:48PM
  • Tis is the worst experience i've had with a cell phone...it ridiculous to pay what they charge when I can not even talk 3 minutes and loss signal!! And the worst thing if they can not do nothing in order to solve my problem and also I have to continue with them under a contrarct that they are not honoring...they are supposse to provide a service, and they are not doing that !!!!!!!!

    Lari 10/29/10 8:22AM
  • the past 5 days have not been able to get my e-mail or bookmarks for my buisness. lost my internet connection with verizoon wireless took two days to find someone that could at least correct that. Still no e-mail access from my yahoo/sbcglobal.net won't let me sign in? Had the account over 12 years?? Five days now and no matter what I try (restore or tey to call) no ANSWERS??????
    get people in every country you can think? who is controling the U.S.?

    roxanned 10/28/10 1:22PM
  • I was in your company stroe in Fredericksburg Va, yesterday to have them help me switch phones, They are some of the rudess pepole I have ever deal with and when my contract gets done, I am going else were. Dennis Bernard

    heseskimo 10/27/10 11:47AM
  • I am no longer a Verizon Wireless customer yet they are still trying to bill me. I called them and tried to explain but they were unable to comprehend that if I do not have an account with them then they should not be billing me. It took a letter from the state attorney general before they finally agreed I was not a customer of theirs. What boneheads.

    Chris 10/27/10 7:19AM
  • Been a Verizon customer for like 10 years because of thier satellite coverage. But after my live "chat" with a so-called "customer service representative" I have made up my mind to definitley switch and NEVER go back. My chat rep was brief, inaccurate, rude, and most likely in India or Pakistan. When I politely asked him "May I please ask where you are located at?" he immediately ended the conversation and said "I reccomend you call our customer support at 800..blah blah, ...and then disconnected from me. well.. f*&k you too Verizon! You won't get my business anymore as soon as your ransom contract deal is up. I'm fed up with big American companies farming out customer service to 3rd world countries that DO NOT provide any kind of meaningful service.

    ALIBABBA 10/26/10 6:21PM
  • You have, without a doubt, the most atrocious customer service of any company with whom I've dealt. Never once did I get a "live" person even after following you directions to do so. It is no wonder one gets ulcers dealing with your company.

    none 10/25/10 3:49PM
  • Today, I was surprised and really disappointed by the service from Verizonwireless which is supposed to the biggest company in NE area(if not nation-wide). My one month old cell phone (LG Cosmos) battery discharges within a few hours after it's fully charged.
    Customer service told me to go to a local Verizonwireless store and they will take care of it.
    I left a phone and was told to come back after 2hours. When I went back, one guy told me because just one bar for battery was reduced during 2hrs, my phone has no problem. That was shocking. How come this kind of dumb person is working for a comapny like Verizon and talking to their customer. I argued back by asking if he thought then total waiting hour (without any call) is just 8hr. Simply explaining this to that stupid guy was just a wasting time, since I already waited for 2 hrs and moreover the dumb didn't agree with me.
    Then he called another guy and he was just normal, as he thought that does not sound normal.
    The second guy replaced the battery and I am charging my phone hoping the problem is solved.
    My previous 2 yr-old phone from the Verizon lasted for 2 days with oen charge.
    After 1yr, I am going to another company for sure, as I know it is very difficult to experience the similar situation with just normal people.

    Anonymous 10/24/10 7:02AM
  • Verizon the most terrible and frastrating customer service that know in life.I had high speed internet service and from the time i got the service, I got a problem with th connection and called them many times, but never fix the problem. when i call them, THEY PUT ME ON HOLD FOR MORE THAN TWO HOURS.
    AND THEY NEVER NEVER NEVER NEVER NEVER NEVER NEVER NEVER HELP YOU. WAST OF MY TIME AND MONEY !!!!!!!!!!!!!!!!!!!!.

    MANEX 10/21/10 10:28AM
  • Verizon customer service is the most terrible customer service I ever had in life. I had a high speed internet contract with verizon. From the time i got the service,i had a connection problem, and every time I called them, they put me on hold for more than an hour to reach the reprentative. and they were never able to fix the situation. Finally, I decided to discontinue the service,and paid all my bills.but as of now i am still receiving bills from them even though my contract with them is over.

    alex 10/21/10 10:15AM
  • Verizon customer service at every level is horrendous; on the phone, in store and at their "executive level". Reps are only allowed cookie cutter options to deal with non cookie cutter problems. Excuses are given by the Reps that hide behind better service than other carriers. Mainly my defective Droid was replaced 4 times, and my only option was basically to claim my phone "lost" as suggested by their own technicians since the customer service and technicians can't do anything to actually solve the problem.

    vzwblows 10/20/10 9:40AM
  • Verizon's technical support for the droid is an exercise in frustration. I have lots of documentation showing my unsucessful efforts to maintain connectivity on my droid. On 10-15-2010, I spent 2 hours with technical support only to be sent to Motorola who gave me a non-supported K-9Mail down load. When I try to complain I get tier 1 employees and no matter how I try I can't get my concerns elevated to a technical manager who will do the necessary trouble shooting. I feel like a tennis ball being hit around and no one at Verizon will take responsiblity to help me.

    Gardener 222 10/17/10 2:42PM
  • Canceled my service and was told one price on the phone, however a bill arrived for double the amount. No wonder they were just fined 90 million by the FCC for fraudulent billing practices.

    Chris 10/14/10 4:24PM
  • in my rating of v w now from 0 to 10 would be 4 thay have gave me the runaround for weeks and told me a lot of thangs i can not belive thay over charged me for updateing a phone and now wont make it right now i have to wait 48 hours to hear what someone else has to say that is totaley uncool

    j 10/13/10 8:30PM
  • There are not any Verizon Stores anywhere to be found that are not independent dealers located inside of the city of New Orleans, itself. I have to travel by bus, car or other means of transportation to get to a Verizon Wireless Corporate Store. That is so uncool. Howevere, there is a top competitor that is within 10 blocks of my home that I can walk to and at least two independend dealers with V.W. that I could deal with if I chose to purchase V.W. products. Now if I were to give them my business V.W. would only get a small portion of that sale. Just think of the money that V.W. is losing with the independent dealers.

    Annoyed-lack of Corporate Stores 10/9/10 12:12PM
  • Ask a question to a V.W. Technican in 19 sec is not available after I click the waiting for response key. There is somekind of default with it because the top of the page moves out with an x that I have to point to then click so that it restores the screen. So I don't like that since I can't get my question answered.

    kathleenpendergraft 10/9/10 9:08AM
  • We moved and as a result out bill arrived one day after Verizon cut off our service. When we asked why they could not text message they explained it was impossible to do that. yet they were more than willign to text to us the update that our addresss had been changed. When we got out bill we found out that weh our son got hius druid phoen at a cost of $400, the provider had assigned us a new fourth phone line. We had no idea why this happened. When we asked to cancel this we were told we would have to pay $170 for a line that will never be used. . When we explained we had no idea how this had happened they disclaimed the Verizon store even though the store is a Verizon store and the folks wear Verizon shirts. We cannot wait until we can cancel this service. The so called supervisor had no authority to do anything... And they say they have a great customer service???

    Anonymous 10/8/10 11:17PM
  • It's virtually impossible to speak with a real person when you need to !!!PLEASE MAKE IT POSSIBLE???

    Mike 10/8/10 9:17PM
  • They screwed us over! They quit sending my husband a bill when they merged to altel and because of them we can not buy a house! They are freaken rude and wont do a thing, when it was there fault not ours! Do not use verizon wireless they suck and they didn't even give us our military discount at first! To cancel our service is 300 per phone, 300 fn dollars per phone, such money hungry people! If you want to get screwed over then go to VW. They have screwed me over plenty of times.

    Anonymous 10/6/10 12:02PM
  • Verizon wireless has to be one of the most disrepectful, unappreciative, and despicable companies I have ever dealt with.

    Anonymous 10/4/10 4:34PM
  • Several issues with the env touch. In fact the third phone since march is on the way. So far the first 2 turn themselves off when trying to use the internet. The second phone also has a shadow on the screen. They will not exchange the phone for a different brand. I have a feeling that i will be dealing with returning phones until I am able to upgrade.The service, products,and customer service use to be wonderful. Seriously thinking about switching companies.

    DI 10/3/10 10:40AM
  • Multiple, multiple problems with both EVO card and data access. Billing a problem, too. No resolution available, getting bounced from department to department, average of !!! 45 minutes !!! time for each call. How does a business stay open like this.

    What can we all do about this?

    GSims 10/1/10 1:16PM
  • If you're thinking about buying a data card (internet) from verizon wireless, THINK AGAIN!I purcahsed a data card with insurance from verizon wireless that malfunctioned after three weeks. I returned the card and received a replacement that did not work. I called customer service at least ten time on the average of a hour and half each call. After being extremely frustrated with the entire experience I decided to disconnect the service. I received a bill for $527 which included $200 for the data card that never worked. Today, September 30th I called customer service and talked with Lisa to resolve the matter. I was on the phone for 44 minutes and she asked for tracking number etc... After giving her all the information she requested she informed me that it was nothing she could do. I asked to speak with a supervisor and she said no one was available. I told her I would wait because I had been on the phone for so long already. Lisa said she was going to disconnect the call and I could not talk with supervisor. To make a long and frustrating story short: Verizon wireless provides poor services and as a result the customer ends up with a large bill!

    DM 9/30/10 4:51PM
  • When Im in a store and there is a three to one ratio of employees to customers and Im waiting for service then there is a problem. Verizon does not know what customer service is beyond the service provided by the devices they sell. Actually terrible customer service with a good company still makes it a mediocre experience at best

    butchct 9/30/10 3:13PM
  • Verizon Customer service is NON EXISTENT. This is single handedly the worst phone company I have have ever had. All these comments down here who think that they have had a good experience with VW Customer Service are fake, written by Verizon employees. I just paid $150 to have my phone turned back on and the people at the corporate office here in Reno said the phones would be back on in 15 minutes and that was 2 hours ago. I just called this joke of and 800 number and the man told me I would not be helped because I'm not a verified account manager and the only person who he can talk to can't be reached because her phone is off. Verizon Wireless, YOU SUCK! Learn how to stop being money hungry snobby mongrels and have some compassion for a human being. You train your employees to be mindless robots who give 2 sh!ts about anyone or anything except the "contract" and making money. If I could utilize the large number of swear words I posses in my vocabulary I would but unlike anyone who works for Verizon Wireless I don't enjoy ruining people's days. F U

    Anonymous 9/29/10 4:51PM
  • Sounds like a class action lawsuit waiting to happen.....we all need to band together and sue this company and then MAYBE they'll try to get it right once they realize they've lost so many customers.

    Disgusted 2 9/29/10 8:22AM
  • was overbilled 80.00 because their web site didn't store my friends and family numbers when I put them in 7 months ago!
    I called custormer service and spoke to a supervisor, the best they would do was credit me half.
    So for 40 bucks they now have a dissatisfied customer who is looking for another carrier.

    ttsguy 9/28/10 11:56AM
  • Verizon Wireless customer service is the most unfriendly, unhelpful group out there. When our company was closing they (Verizon) tried at every junction to make the disconnect as difficult as possible. BEWARE...easy to sign up for, but a bear to try and cancel, even after several years and outside of the contract.

    Ibeamerican 9/28/10 6:16AM
  • I switched over from TMobile to Verizon because I wanted more reliable service. What I wasn't expecting however, was being told that I needed to pay for two months of service at once. How can you ask me to pay for OCTOBER service when it isn't even October yet?? Like the submitter below, I was billed almost $300-- and told some BS that ALL cellphone providers had the same policy. That is absolutely FALSE. Tmobile, for one does not have that policy.

    Additionally, it is true when people write that if you complain to the Verizon CSR, they will label your account as a "difficult" customer. After I complained about my first bill earlier in the day, I found it near impossible to get through to another CSR when I called again in the afternoon.

    Once Verizon has you as a customer, they really do not care about your satisfaction as they have you locked into a 1 or 2-year contract.

    I'm very disappointed with the level of customer service and really wish that I had not switched over from TMobile.

    Julee 9/27/10 7:58AM
  • Great! I was just reading some of the comments by people who have had Verizon for awhile and think it is awful. I just started with them, I received a bill after only 2 weeks and it was $304. I almost passed out! WTH? I called and had them explain the bill, there was all sorts of crap on there I had no clue about, and the phones I got weren't really what I wanted, just a very basic phone, no frills, no texting; which I was charged for, no internet access, which I was being charged for, no camera, no nothing, what I got was like a mini-computer! Well we got that all straightened out; I thought! So we got new phones and I was waiting for a new bill with all the corrections.
    So I get a new bill and it is now $350. WTH? I haven't had time to get back to them and so today they suspended my service, want me to pay the full amount + another $15 for both phones to be reinstated. Are you kidding me? Who has that kind of money to pay a f...ing phone bill? unless your Bill Gates. This sucks! I changed from T-mobile to Verizon because I thought the service would be better. I think I'll just throw my cell phones into the Puget Sound. More trouble than they are worth. Verizon.....shove it!

    dumbfoundid 9/23/10 1:11PM
  • On Aug 4th I purchased a new phone and bluetooth from Verizon Wireless. I was having trbl getting my new bluetooth to work so I went back to Verizon Wireless store, told the Verizon employee what was happening and exchnged my bluetooth. I had the same trbl with the next one. I took it back abt a week later and told the Verizon employee that it must be the phone and not the bluetooth. He said I should get a better bluetooth to see if that was the trbl. He said that since the bluetooth is only warranteed for 30 days and the phone is for 1 year it is safer doing that. So I did. I paid the difference and got a better bluetooth. Still the same problem. I was away for a few days so I couldn't get back to the store right away but on Sept 11 I went back to the Verizon store to exchange my phone. The employee told me it was too late because more than 30 days had passed since I bought the phone. I told him what I had been told about the 1 year warrantee and more importantly I have had trbl since day one and they know it because I hv been coming in to get it resolved. After some talking, since they didn't have anymore of my phones in the store he agreed to order me a new phone. The new phone worked for about one day. So I went back to the Verizon wireless store and they order me another phone. When I got the new phone and took it in to the store for them to activate it for me I noticed on the wrapping of the phone that it said "like new". I questioned it and the Verizon employee said since I had gone over the 30 days I am not entitled to a new phone. She wouldn't listen when I told her that wasn't right because my phone had never worked right and they knew it because I had been coming in for the problem. And I had purchased a new phone not a previously owned phone. She wasn't interested in what I had to say.
    I went home and called Verizon Wireless. The girl how answered was listened. Explained the policy of any return on the phone within 30 days gets you a new ph. After that its manufacturers warrantee for a yr and they exchange it with a previously owned ph that has been checked and should be like new. I was transferred to tech support. I don't know why. Then I was transferred to a supervisor. After explaining to her what had happened for abt 3 minutes we got disconnected. I thought, ok just a coincidence, she will call back because I gave her my number and she knew I was upset. I waited 5 mins (I timed it)no call back. So I called back and I asked to speak to a supervisor. Of course I got a different one so I had to start from the beginning and tell her everything. She seemed to understand and said she could see that I had had trbl from the beginning. She tried to tell me that the like new phones were the same as a new phone. I reminded her that this is my 2nd like new phone because the 1st one only lasted one day. And I bought a new phone not a like new phone. She put me on hold and said she would see what she could do for me. I few min later she came back and said all she could do was credit my $20 because the 30 days had past and she couldn't make an exception. I told her that was not acceptable and asked to speak to her supervisor. She said she would have her call me back. She promised it would be 24 to 48 hrs. That was six days ago. Still no call back.
    I still have a while left on my contract but you can bet I am leaving Verizon. I have talked to a few people who are unhappy with them too. My nephew and his wife are changing this month. That makes my happy.

    Anonymous 9/23/10 10:39AM
  • I have used Verizon for the past 5 years, i have gone through 30+ phones. They have no sympathy no discount and some of they're customer service employees are just plain rude. Between my bad luck and my clutsyness, i think i need to RUN away from this company and its worth the ENTIRE $280 to cancel from them. Today I was told my phone just went "bad" go get a new one. Who has $500 to just go buy a new phone right away!?

    ugh 9/23/10 9:40AM
  • I have been dealing with Verizon since December of 09. In that time I have had to call every month some times 2 and 3 times a month to complain about billing to god knows what. Seems to me that no one in the customer service office knows what they are doing. And none of them are on the same page because every time you call you get a different answer from every person you talked to. Seems to me thier prices change from week to week as well. To top it all off I have been trying to get a copy of my contract for 9 months and have yet to get one and when I ask for it the last time the supervisor thretened me and told me she was going to charge me full price for phones i didnt even buy from them. This is the most unprofessional disrespectful company I have every dealt with. And way over priced you can go to TMOBILE who is a much better comapany who has much better customer service for a 1/4 of the coast i will be returning to them.

    ????????? 9/22/10 2:35PM
  • Verizon is the worst company ever. Their service is way too expensive, and the customer service is terrible. I just hope someone will read this if they are trying to decide wich company to go with. Do not use Verizon. I had them for over a year and hated them. I even payed the early termination fee, because they suck so bad. But there are several companies that are a lot cheaper, so it will only take a few months before I get that money back. Screw you Verizon.

    Anonymous 9/21/10 11:05PM
  • they are crooks and should be shut down they are the worst in the business

    Anonymous 9/21/10 7:54PM
  • customer service is awful... management at call service even worse... Going to take my hundred bucks a month elewhere

    grinder1133 9/21/10 8:50AM
  • Being a Verizon customer for 6 years now. I can't believe how awfull their service has been for the past year. They cuts back on credits for their current customers, and make constant mistakes on account and resufe to take reposnsibility for them. The customer service people is extremely rude. People who work at the braches are not trained well and make mistakes on accounts that are very frustrating and time consuming to fix. I have 20 more day for my contract to expire. and then Good Bye Verizon

    Verizon SUX 9/21/10 8:27AM
  • Excellenty site, let the truth be known

    Stillhavenfun 9/20/10 3:33PM
  • Verizon recently pushed the Android 2.2 update while I was roaming in Canada and attempted to charge me for it. I had data transmission turned off, however because it was an OS update it was downloaded in the background before prompting me for an install. Customer service was extremely rude and did not listen to me, nor did they have much knowledge on how things worked. It took many calls before I found someone who could confirm that it was the update that they pushed that caused this billing error. However they continued to side step and double talk making every attempt to cover up their error. Finally my credit card company's fraud department was able to recover Verizon's billing error for me. Even though I got this money back I terminated my contact (including paying the termination fee) so I would never have to deal with this level of incompetence again.

    phynn 9/20/10 1:55PM
  • Just left my local Verizon store. The plastic screw that holds the battery in the phone broke (susposed to be a shock resistant and water proof phone, bought new in May 2009) I was told I had 3 options 1 - do the upgrade (buy another phone) B. they would give me a discount on another phone (buy another phone) or 3- if I had an old phone I could re-activate it. I told them they had forgotten about option 4 - duck tape and change phone carriers. I have 4 phones on this plan and they are going to lose me as a customer over a 10 cents plastic screw. The so called customer service rep. never considered repairing the phone. I want even get into the wait time to talk to someone.

    mike 9/20/10 10:53AM
  • Verizon is the worst company ever. Always cheat customers on billing issue. Worst customer service ever, nothing compare to AT&T.

    Anonymous 9/19/10 9:22AM
  • Your "good as new" phones or what ever they are are a COMPLETE joke!!! Phones have been returned for a reason. You are a multi million dollar corporation, I am sure that you can make new phones to support your models. If you can't, stop making the latest and greatest!! For the money that you expect conusmers to pay, then you should be able to give them a new device. I feel bad for the customer service reps who have to deal with the fact the suits are more interested in money than customer satisfaction.

    Anonymous 9/15/10 11:42AM
  • as far as verizon goes in my opinion they suck for customer support.every time i try to call u deal with a machine that doesnt know anything.verizon is the worst company i have ever dealt with without a doubt

    Anonymous 9/14/10 2:40PM
  • dear verizon


    SCREW YOU!!
    Very rude!
    always have a problem with them and they make everything so difficult!

    Anonymous 9/13/10 7:59PM
  • I am online to get assistance from your customer service, and have been advised that I have to pay $48 for a service that surely should be covered by what all your customers pay. I am at work and tried calling, but on hold too long, or not the option I was looking for. I could certainly sit on hold and charge you for my time!

    Anonymous 9/13/10 9:58AM
  • I've spent hours on the phone, and one visit to a Verizon store, with no resolution of technical problem with the phone. Meanwhile, we are supposed to keep paying our monthly fees, with no compensation for our lost time.

    Verizon used to have humans answer the phone and to offer to make customers whole.

    Would note that each individual has been helpful and courteous, but the system is set up to make reaching them very difficult.

    Anonymous 9/12/10 7:31PM
  • I have had nothing but bad luck with my phones and service. I was at a store today trying to get my phone acctivated and they told me that I had to go home and do everything myself. Now I now they can switch everything over in the store and I had still been having problems and they wouldn't even help me. Now all the pictures that I had on my phone are gone. These pictures could not be replaced I am seriously considering changing to a different company.

    Mustang8481 9/9/10 9:58PM
  • Extremely frustrating experience with one bill option. I wanted to switch to verizon but got so frustrated by the nauseating customer service experience.

    Anonymous 9/8/10 9:54AM
  • The salesperson at the Echeleon mall lied to me. I feel like he behaved like a used car salesman. I was told a flat rate for my droid an d the internet and every month I am paying hundreds of dollars over cause I am told I am going over bytes with the WIFI internent. I want to do away with the internent comcast and AT&T have better rates. I just want the droid and that is it.I would like to speak to someone in the corporate. I spoke to a person on the phone named Angel He wasnot interested in trying to fix the problem when I requested a manager he left me on hold a very long time and then came back and said he was going to put me on hold again I hung up. Verizon's rate are ridiculous!!!

    Velda 9/6/10 2:51PM
  • I paid for a new phone(Droid)that did not work to solve the problem Verizon sent me a used Droid that did not work. Tried calling customer service and they are THE WORST. Did not want to help in any way. I have been a customer for over ten years and this is how they treat their loyal customers. This is my last contract with Verizon, I will never be a custome again.

    Anonymous 9/5/10 9:51PM
  • I've had nothing but problems with them, the signal is usually better then most other companies. HOWEVER, the problems with the phone vs the reception is hardly worth the $100.00 per month for an expensive smart phone. my "replacement phone" was "lost in the mail" so i had to pay FULL PRICE for a new one WHILE I HAVE INSURANCE. I have to ask myself what i pay almost $140 per month for if im not using my phone?

    Drew 9/4/10 10:30AM
  • Complaint to Verizon:
    Your customer service is very unsatisfactory. For the past week, the phone and internet line in my business has not been working. Initially when we called the "lines were all busy" and when we finally reached a representative, he/she rudely hung up before I could say a word. This continued for almost three days until finally I was able to reach one today, but had to call three times to make adjustments on the arrangement for technician because the representative was unclear about when the technician was coming and I had to wait long wait periods because they had to transfer me over to another person.

    First of all, contacting your customer service is almost impossible. It took me a whole week for the representative to actually talk to me. My business is very centralized around the phone and internet and without internet and phone it is impossible to manage the business from home and at location.

    Second, the representative are poorly trained. The two of the three representative I talked to had barely coherent language, they mumbled and did not speak clearly. And instead of having all the telephone representatives handle all the problems I had to be transfer multiple times, repeating my information about my account number over and over an over again. The representative are also very vague about the questions they ask. Instead of asking "when is it a good time for the technician to come over" they ask "what time does the business open" assuming at anytime after I open would be a good time, when clearly it depends on the schedule of the business owner. And when I tried to complain about the service the representative cut me off and started talking about "deals" that I could make "to save money"

    This was one of my worst experiences with customer service. Reaching you is almost imposable and the repres are clearly under trained.

    Anonymous 9/3/10 9:11AM
  • I AM TRIED OF GETTING USED PHONES THAT END OF WORKING WORST THAN THE PHONE I BROUGHT IN, THEY NEED TO STOP THAT PROGRAM IT SUCK'S I AM I GETTING VERY UPSET WITH THIS COMPANY AND PLUS TO HAVE A REP TELL ME THAT SHE HAS A USED PHONE AND IT WORK'S JUST FINE..I DIDN'T WANT TO HEAR ABOUT HER PHONE I WAS TRING TO GET ME A WORKING PHONE TO HELL WITH WHAT HER'S DO...GETTING TIRED OF VERIZON...

    Anonymous 9/2/10 9:26PM
  • I've been trying to get my discount thru verizion for 2 years and still have not gotten ,at first it is go thru walmart then come to verizion store, was even told thru a verizion store on brandt pike dayton ohio that they had taken care of it,I still did not get my discount, then I'm told to go online then all I get is there is an error then I get it to work and they want a work e-mail, then I get that and go back to do it again and I get that error accoured again, after 2 years of service all I want is my discount I should have had for 2 years already!!!!!!!Maybe I shold go to T-MOBILE where I can get better service same discount and unlimited text for family for 20.00

    Anonymous 8/31/10 9:59PM
  • My WIIFE&I, long time customers awaited the new blackberry 2. We went to the Grossmont store to pay for program & recieve our BB2 (buy on get one free). After an unpleasent interaction at an construction site I was attending to my cell which was unintentionaly shelved on the roof of my truck and lost its grip as I sped off to attend 2 the crisses at hand, it was tragicaly factured beond reconsillation. The recitel of this tragic occurence to the vendor site revealed a sinister but not uncommen responce {U DID NOT INSURE THE PHONE;:": but I had insured my privious phones and had expected that to be the case on our 2 new BBS2 phones but due To a loss of my previos phone over a year earlier, I had been paying the fees on this phone 4 six monthes A.L.{aftre loss} when a review of our bills showed that replacing this phone in the failing economy would only benifit Verizon, so this phone was cancelled in favor of using my wifes until the experation of the 2 year contract, and I could by the BBS2 but as U have probably guessed the impatient sales rep did not mention the discontinuation of isurance & I thought it automatically resumed. Later, I found that the phone was not covered in the first 30 days of the phone, and feel the rep was not up to par in asking about our need for insurance as they usually do when you purchase an item. What recourse so I have now?
    Thanks.

    Scott Smith 8/31/10 5:14PM
  • I'VE HAD MANY OF THE SAME EXPERIENCES AS THE OTHER CUSTOMERS, I WOULD NEVER EVER EVER GETA ANYTHING FROM VERIZON AGAIN!! THIS GOES FOR FIOS AND WIRELESS, THEY OVER CHARGE AND THEIR PRODUCTS DON'T WORK AS WELL. I'VE HAD TO COMPLAIN TO BBB IN ORDER TO GET A SUPERVISOR TO CONTACT ME. NO CUSTOMER SERVICE WHAT SO EVER!!

    SANDRASSNDY 8/31/10 2:20PM
  • I just became a verizon wireless customer and got a family plan,I called about some charges on my bill and I was never talked to or threatened by a phone company in my life,they would be employee#564163 and his boss Gina extension 7055.They were the most unprofessional people I have ever spoke to.I have about 5days to cancel my contract and thats what im going to do.I just wanted verison to know what kind of people they have working for them and I know all conversation are recorded well listen to mine.Unreal,nice people skills is all I have to say and it is not the way i want to start off a relationship with a company that im going to be involved with for the next 2yrs and the part that is crazy they would not let me speech to anybody,they said they were all in a meeting(RIGHT).....then said that i had to tell them my problem and they would let the higher bosses know...(right)Well thanks for nothing but a heachache......

    Anonymous 8/29/10 12:57PM
  • Corporate Store Mission Valley, San Diego

    This store often has long wait times and the staff seems to be only the least bit knowledgeable about the products.

    The customer service is horrific and I would recommend visiting another Verizon store if you are not in the need of the corporate locations services.

    Anonymous 8/28/10 4:30PM
  • Well here is my comlaint. I am a Veteran. As a Veteran I am entitled to a 15% monthly discount for six months, this is Verizon Cpmpany Policy. Well I took my DD214 to the local Verizon Store, filled out the paper and left a copy of my DD214 with the paperwork. Well after 3 months of no discount I called customer (no) service only to be told that a seprate part of Verizon does the corprate/ veteran discounts. So far not to much of a problem. The customer service rep told me that had no way of contacting that department..Can you belive this?? It is true..So uiasked for a numer so that I could contact them, I was told that they do not have contact numbers. I finally got a supervisor on the phone who said he would email them. So I called back 7 days later, got the smae supervisor on the phone who said his email was never answered. I aksed what can I do? He said I can do nothing because there is no way to contact that department. Well here is what I did, I went online, got the discount form, and began faxing it to the compnay 20 times a day for 17 days. Finally I get an email telling me to resend my DD214. I did. I sent an email back asking if they got it. No responce, so I began emailing a good 20 times a day, I finally got another email asking me to stop emailing and faxing them, as they needed my DD214 to do anything. I told the lady to call me, she did, I faxed the D214 to her, she I have it. 3 weeks later no discount. I began the emailing campain, and was told my DD214 was lost. So for six months now no discount, no responce to my emails or faxes, and no help. I had to put credit monitoring on my self and I have the VA watching to make sure no one trys to use my info to get my benefits. Verizon, you have lost a 7 year customer due to your stupidity. My contact is up soon and I am sure sprint or AT&T will get my $200.00 a month business. Keep up the good work of screwing over veterans.

    Military Veteran 8/26/10 6:31AM
  • I purchased my Driod phone 1 month ago, it stop working and I called on 8/23 to request a new one. The operator who took the call said the replacement phone would be in by 8/25. I just called to track my phone, and was told the Droid phones are in back order and won't be getting my phone until maybe friday 8/27. What is all this maybe about. Operator was very rude and so was the supervisor, horrible service.

    upset girl 8/25/10 4:59PM
  • The service is the worst I have ever seen in a wireless service. I have problems, call dropping with 4 bars. I can't send text unless I hold the phone up and against a wall. I will have 4 bars "TRY" to send a call. message NO SERVICE. CS said a tech support went to my area, the antenna aren't pointed to me. I think the tower were 360*. My daughter was in a wreck last week. Thank goodness she was not hurt. NO SERVICE. She could not call me. Oh wait I had NO SERVICE either. Thank goodness an AT&T customer drove by and call MY HOUSE PHONE.... I thought you had the best service.

    Anonymous 8/25/10 2:13PM
  • My Android phone quit working after 3 months. I took it back to the Verizon store on Saturday,after a very long wait, they promised to overnight ship another which they told me i would have by Monday. No phone on Tuesday and when i call I am imformed i will get it Thursday, it WAS NOT shipped overnight and there is no loaner phone or compensation for almost a week without my phone I use for my business!
    Irene Scott

    renascott5 8/25/10 8:05AM
  • When you call you get trapped in an endless maze of irrevevant number prompts before being transfered to a person that is either unable or unauthorized to solve your problem. Verizon needs to hire some human beings to answer their customer service lines.

    Anonymous 8/24/10 9:01AM
  • It's hard to talk to a real person. Constantly get the recorded voice even when calling their "speak to a real person" number. Had trouble paying bill on line as well as by phone. Got as far as a confirmation number and the service just stopped. Was leary about putting my information out there after 5 times of trying. Finally got through by not answering the computerized systems questions....it sent me to a real person......very frustrating!!!

    Anonymous 8/23/10 9:48AM
  • I have been trying to register online and have been unable to do so with the password you sent me. Then I have been extremely frustrated in trying to find a way to call to speak to a real person. When I finally found the number, I was put on hold. thus, my experience with customer service has not been positive.

    Anonymous 8/23/10 7:45AM
  • Recently had to go to three Verizon locations when my phone failed while out of town on vacation. Uniformly found unapologetically uncaring, unhelpful non-service. Long waits, phones on display not in stock, no flexibility, no apology for starting to help me after a long wait, and then walking away and not coming back for 10 minutes. No thought for the inconvenience of the customer, no willingness to find a solution that will satisfy the customer. Draconian rules and requirements.

    Anonymous 8/23/10 6:52AM
  • 6 months of bad service in Napa, 3 trouble tickets, 2 air cards and 1 new computer, still unable to even download a 3 page word doc. Going on three weeks on the most recent trouble ticket and I now have no service.
    Verizon has refused to let me out of my contract even though I use my computer for business, and I am unable to get on line. I have to wait until they figure out the problem... What about my problem? I can not do business, I need SERVICE. This is your problem not mine, and you are making it mine!

    I NEED SERVICE 8/22/10 12:00PM
  • i was a previous alltel customer for 6 years and now i am a boost mobile customer because i tried to switch over to verizon wireless and they screwed without any grease and if i was a multi billionaire i would put them out of business thats a fact because theres no since in verizon trying to take over wireless and instructing their employees to mis handle valued customers i see that i wasnt the only one and DO NOT BELIEVE THAT 30 DAY WORRY-FREE GUARANTEE JIVE IF YOU DONT BELIEVE ME GO TO VERIZON AND YOU WILL SEE

    PREVIOUSLY Alltel 8/21/10 3:17PM
  • I called and was on hold for over 1 minute.. when i called i started to get mad for waiting so long, the rep hung up on me.. I called back and someone said that i hung up on the person. why would i call and hang up. If your going to make people wait over a minute to talk to someone. TALK TO THEM. also why are there so many choices to choose when you want to talk to someone. i called and was told, oh im customer service, i cant help you with your modem, then i get technical suppport and they tell me oh you have teh wrong technical support, then i get put back to customer service then back to technical support then to the right people, then they tell me oh our systems are down now, we lost power, call us back later. So i had to wait all that time for nothing. what a waste of my time. When i called back they said we dont see anything wrong here, we think your modem is good, we show that you were online for 10 minutes this month so your getting service we provide. Its not fair, i pay 39.99 a month so 1.33 a day. thats alot of money to pay for something. Then they tell me, we can give you another modem but it will cost you 199.99..i asked if i could pay for it over a year on my bill.. they told me no, you need to pay with a credit card since i have had multiple past due balances. im done now im so upset im going to start to cry

    pleasehelpme 8/21/10 6:38AM
  • i have a 450 minute plan, without a texting package. i have never gone over my minutes. Last month i used 2350 minutes and used over 1000 text messages. i got a bill for over 1000.00 dollars. I called them to complain saying i didnt think it was fair to pay it. I asked for a supervisor and she didnt want to give me credit for my minutes. Why do they charge that much money. Now I have a unlimited plan for 89.99.. but my last months bill was 110.00 wheres the extra 20 ??? Im also pissed due to i dropped my Droid X and i asked for a new one, they didnt give it to me. I didnt have insurance on it. They wanted to charge me 600.00 for the phone. I shouldnt have to pay for a phone. My son downloaded a few games that were 7.99, i didnt authorize it. i shouldnt need to pay for those.. or the ringtones that are on my phone. If he accidently downloaded 10-15 games, it was a ACCIDENT. not my fault. Horrible service and credit policies.

    givemeafreephone 8/21/10 6:29AM
  • My god these folks are idiots. Drones. Can't think for themselves. Good luck if you have any trouble that goes beyond simple tasks.

    Bubba Gump 8/19/10 4:49PM
  • I am a military veteran who is living off disability. I got injured in Afghanistan and put out due to injuries. I dont really make anything now on disability. I have been with Verizon for almost a decade. Now that I am put out and falling a month behind on my bill, I called them. We set up an arrangement and everything was fine. I woke up this morning, a week after setting up a this arrangement with them to find my phone has been disconnected. I called Verizon and was hung up on, called again and I was transferred without knowing where to, and they completely refused to do anything and acted like that agreement wasn't even made! So much for their agreement and their word. They cannot stand by their word and lie to you. You may be a loyal customer but as soon as you fall a little behind your dirt! In the past I would have recommended Verizon to anyone, but after being treated like this after being with them for probably longer than most of the people I was talking to have worked there, I very strongly and highly do not recommend them to anyone.

    tadunlap 8/19/10 9:04AM
  • So Fustrating! We were charged for phone calls that we did not make. We were having problems with the phone that was being charged. We would get calls and hear some clicking sounds and then you could hear some mumbling...we called and told them the situation and they said their is not problems with the phone. So, the following month...we were charged for international calls that we dont have any clue where it is. We dont know anybody there or have made any phone calls too. Their response is that its your phone and someone is making the calls from it....could it be that someone is tapping into the phones or their might be a radio frequency numbers the same. We have called and they told us we have to pay for the bill. This whole situation is strange and scarey because we already have to deal the ID theft problems and Terrorism.

    Duncan 8/18/10 10:40AM
  • I am very disappointed with Verizon's newest money making scheme. They now require a $9.99 data plan for 3G phones. I tried contacting the PUCO for assistance and they said it wasn't their jurisdiction. They suggested contacting the attorney general's office who said since I knew about the charge there was nothing they could do. Seems like we need more government agencies to "protect" us.

    No Choice on Charges 8/17/10 4:48PM
  • I am writing this comment out of frustration.
    I have had continuous problems. This has been going on for almost a year. My bill has been outrageous. everytime i talk to a rep they give me a song and dance, or give me credits, the next bill is just as high as the one they gave me the credit for so I feel as though they are taking the credits back and placing it on the next bill. They tell me about a good plan, can't get to the plan, because every month my bill gets higher. I'm so tried of Verizon it doesn't matter about breaking my contract. I just want a regular bill, the one I was promise in the beginning.

    Frustrated Me 8/16/10 12:49PM
  • I have been cusromer with verizon for 3 years
    Lucky to leave them 1 week before the 2 year contract
    they are excelent in sucking money from you
    I have to apy terminasion fee for one week early terminasion full month
    advise never ever sign any contract with This money sucking company
    Good luck they dont have access to my blood

    Bady 8/13/10 4:06AM
  • verizon sucks i called to have them trouble shoot my phone 3rd time they say its your lucky night, we are sending u a new pre palm for free never told me it was a promotional deal made me thing i was getting a new phone to replace the one i was having issues with. now im stuck with a pre palm i didnt want they will do nothing they outright lied. im done verizon u day will come at&t we rise over your crap company, people band together we are not getting scewed over no more by verizon.

    Anonymous 8/10/10 10:05PM
  • On May 28th 2010 I went to the Verizon Wireless Store in York SC. I am a SC State Employee and wanted to see what rates Verizon offered to State Employees. I was giving a price that was alot cheaper than i was currently paying with Sprint. It has been three months now and my bill has almost doubled the price that I was paying with Sprint. I was told they would not charge me activation fees which I was charged. When I would receive my bill I always made a trip to the store and try to get my bill straighting out. They would tell me a price and I would pay it. I now have late fees and a bill that is much higher than what I was told. No one wants to help or will give me the price that I was quoted. I am very unhappy with Verizon Wireless.

    ROCK HILL 8/10/10 4:24PM
  • When they have SEVEN employees in the store with FOUR behind the counter and maybe a half dozen customers in the store, why I should have to wait 30 minutes to do a simple return is mind boggling to me.

    I walked out and ordered a different headset online. I suggest avoiding the exercise of purchase at Verizon Wireless and using more efficient online means, instead.

    Joe Mahma 8/10/10 8:57AM
  • Verizon wireless customer service people are not very nice they are rude and half the time you get someone that does not speak very good English. Me and my husband are just about had it with the over chargeing us on are verizon bills. every time we get are bill anymore there has been a mess up and then we have to call customer service and we are tired of it because they do not know there heads from there butts. we, liked alltel a lot better at least they all were nice every time you needed to talk to someone and they did not over charge you every time you turned around and also they let you know about any extra taxes. you people like to sneek every little taxes that you can to get more money. if things do not change we are going to another cell phone company.

    Anonymous 8/9/10 3:04PM
  • i am looking for email or 800 number to submit a formal complaint verizon does not have it on their homepage-- when you do call for service they dont speak proper english 50% of the time we have been with verizon 20 years-- switch now!!! they no longer monoplize the industry and their customer service in below average and we pay plenty per month to have our concerns problem solved and resolved!!!

    lisa 8/9/10 1:14PM
  • Verizon Wireless.... SUCKS... SUCKS.. SUCKS
    they like to bend you over and expect you to pay every possibly fee and never accept any errors on there part with their billing. Their billing is a major f@#$ up. Look at your bills b/c they will bend you over for them if your not watching closely. They have made multiple errors on their part over the 9 years I have been with them and Im about to leave.. they suck ass.

    scott.david 8/9/10 12:47PM
  • It's so ridiculous that u pay for insurance on ur phone and r told at the time of purchase that if ther is a manufacturer's defect then ur phone will then be replaced with a "new phone". Well being that as it may, a UVerizon wireless rep in the mall told me that my phone was having all the problems it was having, due to a manufacturer defect, and that all I needed to do was call for a replacement! ha ha funny! I did this only to find that V.W. had sent me a refurbished phone WITH THE SAME MANUFACTURER DEFFECT! The V.W. rep I spoke to on the phone (whom was next to impossible to get in touch with as well as rude as hell) said that I can't get a new phone only the refurbished one because they'd stopped making the phone I hav. So now I've had 5 refurbished phoune replacements since April 2010, all with the same "defect" and if I don't want to deal with keeping this phone the way it is then I hav to come up with the cost of a new n completely different one. Plus the csr's r rude, they hav no patients n that's if u can even get a live one on the phone! I am now stuck with a Droid Eris wich has nothing but problems and on top of that its supposedly unrootable! Yaay go V.W.

    J.C. 8/9/10 7:08AM
  • All i want is to add another line. I hate it when companies get so big that you can no longer depend on them to actually care about providing you with any help, any live service reps or decent service!I had to google just to find an actual phone number to call and its all automated with no actual option in plain English to get the right department and YOU KNOW THEY ARENT EVER GONNA READ THESE COMMENTS CUZ THEY KNOW THEY SUCK AND THEY DONT CARE!!

    Anonymous 8/7/10 4:40PM
  • there phone signal is great. But they customer service SUCKS!!!!!!!!!!!!!!!!!!!!!

    pjw 8/5/10 11:30AM
  • All i wanted is a phone number and they wanted to charge me an outrageous amount.Any their service sucks never can talk to a real prson.hope to change to AT&T asap. thakks verizion for nothing

    throwback 8/2/10 9:38AM
  • I just had the worse experience with Verizon Wireless. I've been on the phone with several customer reps for the past two hours. I had to call customer service several times because you either get disconnected or they refer you to a "supervisor" that's not even there when you call back. Back in March I decided to pospone by kids unlimited phone line/texting. I called and they told me I could do it for 3 month minimum. Now that the lines are reinstated, the plan is different. trying to clean up their mess has been futile. I'm expected to pay $950 for any charges over text minutes. I never told them to change my unlimited plan to the 500 max text. HELP!!! Need to contact corporate. Has someone had this problem?

    Marina 8/2/10 8:58AM
  • I have learned not to trust the answers I get over the phone or in person. We were ASSURED that Verizon phones work in Europe. When we were preparing for our trip this summer, we asked again and were told that OUR phones didn't work in Europe but Verizon would sell us or rent us a phone for Europe. The rental is FREE, we were told. No one told us that it costs $10 per phone for shipping. No one told us that it would take 30-45 minutes PER PHONE to get the new phones activated. We were also told that we could upload all our contacts from our back-up on the internet. True--all the contacts uploaded but none of the numbers!! The information we were given about how to make calls from the phones once we got to Europe was entirely wrong. We are now home and we shipped the phones back right away to avoid a $199 "restocking fee" for each phone returned after 30 days. Fed-Ex refused to ship the phones packed the way Verizon had sent them so we were charged another $5/phone for the packing. I just got off the phone with a rude customer service agent. I simply wanted to make sure that the phones had arrived back with Verizon (Can't imagine why I would distrust them!!). I was told I would know that they had received them when I wasn't charged for them!! Does that make sense?
    In addition, my son-in-law is a Swiss national living in New York. Receiving international texts and calls is hit-or-miss. His mother has found that if her texts go beyond 15 characters, they don't go through. When he complained, the customer service person told him that if he switched to another phone service, he would have to pay a service charge to Verizon because his contract wasn't up. Is that the way to keep customers?
    We switched from AT&T. We will be switching back to AT&T. We never had any problems internationally with even the cheapest AT&T phones. We could walk off the plane and use our same exact phones. No problems with international calls or texts.

    Anonymous 7/31/10 11:45AM
  • On Thursday morning, July 29, 2010, I went to the Flint, Michigan store to have my phone looked at. My plan was to purchase a new phone and renew my contract if the phone couldn’t be repaired. After waiting patiently for 35 minutes, Shane took my phone in the back. He returned a few minutes later and said he ‘reset’ the phone and it was fine. I returned home. The phone was NOT fine.

    I tried to call the store to talk to Shane. NO ONE ANSWERS the phone at that store! Instead, I talked to a man at the 800 number. He knew nothing about the service I received in the store, but told me I was eligible for a FREE phone through the store.

    On Friday I tried to call the store three more times. They NEVER ANSWERED. Again, I could only talked to people at the 800 number. Again, I was told I was eligible for a FREE phone and had to go to the store to ‘purchase’ it.

    Today, Saturday, I went to the store. Again, I asked someone to look at the phone. If it could be repaired cheaply, I wanted to donate it to our police department, who would give the phone to a needy senior citizen. The lady did nothing but look up my contract, walk around with my phone, and try to sell me additional service. When I told her I was eligible for a FREE phone, she tried to SELL me a phone. Then the store manager told me I had to get the FREE phone through the 800 number or Internet.

    This run-around, waste of time and gas, and poor technical service assured me the Flint store is useless. The people don’t know what they’re doing and really don’t care.

    Pam 7/31/10 9:34AM
  • My wife and I have had a problem with our Trance phones for awhile now. My granddaughter has been in the Cardiac Intensive Care Unit at childrens hospital since she was born May 4. We have MISSED many many calls. They just WON'T get us new phones. They say that the problem is in our area. Thats funny because when we had flip phones we never had issues with them. We have been with Verizon for years and when our contract is up, the are DONE.

    Anonymous 7/31/10 1:25AM
  • Hopefully, I have the answer to all your questions. Get ahold of your state Attorney General's Office and they will send you a claim which is very easy to fill out. Send it back and they will be the ones to deal with Verizon. They send out the first notice to Verizon and then the Second notice and then the third, and if Verizon doesn't get back with them they will go after this company that is screwing everyone. We went to them on another problem and received good results.

    We too had a bad experience with Verizon. First of all we had good phones from Altell. They were Motorollas and never had a problem with them since many lines around here. (we live in the country) When Verizon bought out Alltell we were in a nightmare that just wouldn't quit. My phone went down first and then my boyfriends that was on the same contract went down the very next day. I do believe this was Verizon's doing. We tried a total of five of Verizon's phones and had to send them all back. Their technical support couldn't help us at all on any of the phones and then they sent us to Muskegon which is 45 miles from Pentwater, Michigan. We are both on disability and had to scrounge up enough money for the trip. The gentlemen there got them going because of all the lines they have there but when we got home they both wouldn't work. Now they are saying that we never finished our contract fee with them so I am not entitled to the $300.00 back and then the other day I got a bill for around $70.00 for restocking fee of which the Attorney General's office wants a copy of shortly. They will be going after this company and I believe if everyone does the same it will put Verizon out of business. As for me, I doubt that I will ever get another cell phone again but my boyfriend went out and applied for an assurance phone and got it (low income phones). The only problem is, is that only one per household. So please get ahold of your attorney general. Our contract fee was paid up at Alltell and they said that since Verizon bought them out, it was up to them to reiimbuse the money. We never had a signed contract with Verizon only Alltell.

    Nancy Wiser

    jessielynn522 7/30/10 9:03AM
  • Customer service tech screwed up my pc. Tech had me on the phone for 2 hours. After he could not resolve the problem, I asked if a tech could come to my home. His response was NO,let me try something else!I had been on the phone all ready for 2 hours. My pc is still screwed up. THANKS!!!!!!!!!!!!!!!

    kevykev123 7/29/10 9:01PM
  • The only reason Verizon is still in business is due to their coverage! I would rather tell me up front that they don't give a rats ass about me as a customer, than LIE to me saying that "we CAN'T do that". There is a HUGE difference between not being able to do something and not willing to do something! Verizon, plain and simple just does NOT care! When Verizon states in their ads, "When you have a problem with your service, we take care of it the first timen it's our problem" lies, all lies! They return calls days after a specific date they promise they will return the call, and like too many companies today, say "I apologize" I am tired of apologies! ! ! ! Just provide the service I am paying for! That's all I am asking! Plain and simple, Verizon just does NOT CARE!

    verizwurst 7/28/10 7:18AM
  • Verizon Customer Service in a ranking of 1-10 rates a MINUS 10. Their computer systems take you take you round and round and never get you anywhere. I have an address problem with my billings, four times I got caught in computer purgatory, live chat was not able to help and sent me back to the phone number I previously tried, got in touch with an agent who was definitely not the sharpest knife in the drawer who cut me off transferring me, tried a different approach about non payment upon which I got an advertizement regarding Freedom Financial then got cut off again (I tried 3 more times with the same result). Absolute incompetence.

    Igiveup 7/26/10 7:57AM
  • I have had three enV3 cell phones in a six month period, since December 2009. They all have had software problems and are very unreliable. They automatically shut down and automatically power up. They self dial and won't allow photos to be sent with text messeges. My most recent problem is that after fully recharging my evV3 it would not power up. The battery was determined to be working and was not the problem. I contacted Maria at the Rancho Cordova CA Verizon Tech center. I explained to Maria that after several attempts my enV3 would not power up,...I could not turn it on. She assured me that she could help troubleshoot the problem. The first thing Maria told me to do was to turn on my cell phone!!!!!?????? Unbelievable. Rancho Cordova Tech support supervisor "Paul" calls me at home leaves me a voice mail message telling me to call the national verizon 800 number, ask for Paul and I will be transfered to him. He left no last name and no extention. I call the national 800 number and the customer reps ask me Paul who? What is his extension? AVOID evV3 cell phones and Verizon wireless, they don't care!!! Customer service is a joke after you are in a contract!!

    Paul Who? 7/24/10 11:38PM
  • The Sioux City, IA store is less than what I would call an adequate customer representative from a company that does a business. We have been there several times trying to change an acct that no one in the store has the "authority" to do. We've been told since March that this person or that person would contact us. In the meantime we have two phones that don't work worth a poop and are under warranty. These refurbished things evidently need new tech and new trainging in order to work properly and should be tested prior to being sent out other than making a few random phone calls. This is insufficient and not a good way to treat your customers. On the way home from our little conversation with verizon letting them know both phones were defective, we came across a head on car collision and had to use the cell phone of the victims in the accident to access emergency services. Four people and one child were all taken by ambulance. No fatalities, thank God but there could've been if EMS 911 could not have been called and we could not reach EMS from either defective cell phone. I am not happy with the service or with the people in the store. I've talked to customer relations and I get the apologies, but it isn't enough.

    Anonymous 7/21/10 4:01PM
  • After almost 10 years of loyal service I have yet to have a phone that works, a rep who actually helped me, a new replacement phone (Instead of them sending me the same phones with the same problems), and a company that wants to take MORE money from me, and won't let me out of my contract, I have HAD ENOUGH!

    agreenfield 7/21/10 11:23AM
  • I have been with Verizon for 10 years. Their customer service has gone from OK to fair to terrible. I won't bore you with all of my issues (many of which are already covered over and over again)here.
    They treat you like they are doing you a favor and talk to you like "deal with it or move on". In this economy they are among many who have gotten to big for their britches.Customer service..whats that.Doesn't exist anymore. Should be called Customer blow off. Screw you VERIZON. As soon as my contract is up I'm out of here.

    sucker 7/19/10 3:23PM

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  • Had to have a temporary plan change for the weekend for 2 lines.(moved to Canada plan)

    Just called customer service and had everything changed back to my original plan. The rep was was courteous and quick in making the change.

    This is a lot of work for Verizon to do so to save me money!

    This is why I am a Verizon Customer!

    Anonymous 4/23/12 5:05PM
  • I just got off the phone with Gene, Verizon wireless tech.support. Not only did he help with with a tech. issue, but also helped me with other features on my phone. Best customer service I've ever had!!!!!!!!!!

    Q 4/18/12 6:26AM
  • I called yesterday on 4-14-12 and received a very helpful and pacient rep. Thank you.

    Kevin

    Anonymous 4/15/12 7:20AM
  • Very quick and easy to obtain answer. Had a fishing email come from fraudulent Verizon address. I called to make sure someone had not stolen my identity to open an account in my name. He assured me that no account was in my name and that Verizon was working on finding the source of the fraudulent email. The perpatrators get your email from a source and send you an account notice saying you owe about $1000. Don't click on anything. Delete immediately. The email comesfrom "AccountNotify@verizonwireless.com (wAccount Notify@verizonwireless.com)

    Anonymous 4/12/12 8:47AM
  • I was absolutely shocked at how well this code worked. I got in touch with a live person right away and that person helped me without a problem. It appears they put their best customer service people when you use this code. If you are a nut who is never happy no matter what people do, please don't use this code. Don't ruin it for the rest of us. If you are a normal person with a real problem, this is the code for you.

    Roger Thomas 4/10/12 11:32AM
  • Even though it might take time, Verizon is good about fixing their problems. when a company gets that big, there's always going to be things that slip through the crack. Microsoft, Ford, Apple, Verizon, Spring, Sony, Wal-mart have all had problems but that they turn around and fix it, says a lot. At times it can be a major inconvenience.
    Now lower your prices.

    dethbyoogabooga 4/10/12 10:25AM
  • The man I talked to went above and beyond to help me with my phone issues. He even called me back twice so my phone could charge so we could try and reboot it. When that didn't work he helped me reconnect my old phone. Very helpful and friendly!!!

    Steph Cockram 4/8/12 9:45PM
  • I dialed the 0####0 suggested and got very quick and satisfactory help--solved the problem without delay.

    grgray41 4/3/12 12:51PM
  • Thank you, thank you. I got through to a service rep in lightening time. Once I got the rep, he was very helpful. I had already spent about 20 minutes on the Verizon website trying to get the answer to my question and then to find a telephone number for them....impossible!

    C. Berger 3/30/12 4:04PM
  • My experience with them has been excellent

    fredthered 3/29/12 1:22AM
  • My tech support representative was a genius. He solved my computer problem fast and efficiently his ID number is hunter 987964

    Satisfied Customer 3/18/12 2:37PM
  • Today was our most pleasant visit at a Verizon Store. We had questions and needed accessories for our Verizon XYboard. The sales associate, Raymond Pashoukos, was very helpful and communicated in a very cheerful professional manor. It was he that provided the information we needed to decide on our XYboard vise other products. Thanks to MR. Pashoukos for making our a good one.

    Anonymous 3/16/12 6:00PM
  • Wow, this is the simplest method I've ever found to contact a human @ Verizon. The shortcut you all showed me worked 1st time without a hitch. That alone probably saved me 5 to 10 minutes as I usually have to start over on the regular menu a time or two. Better yet the shortcut saved me a great deal of frustration and even kept any cus words from finding their way out of my mouth. As usual, when I reached Kelsey @ Verizon based out of the Seattle area, my experience was great, as usual when I talk w/ Verizon's Customer Service Reps. Kelsey was especially polite and friendly and went far "above and beyond" what I had expected in helping me out. Customer service is what continues to keep me a loyal Verizon customer. Thanks to you both, Contact Help and Verizon for making my experience easy and fun. Sincerely; Tom Ehrenberg, Eagle, CO

    Tom Ehrenberg 3/7/12 2:14PM
  • I drove in all the way from New Orleans LA to Baton Rouge Louisiana to visit the Verizon store on Seigen Lane....the service at my local Magazine street New Orleans location was a nightmare!
    The service from Shaun and his two trainees - Matt and Christopher was amazing! They did everything I wanted and more and made me laugh while while they were doing it. Totally worth the drive!!!

    Happy Baton Rouge customer 3/5/12 12:40PM
  • Quickest response time ever!

    Missyrock 3/5/12 8:03AM
  • Everytime I called Verizon the customer service was amazing! Not only did they help me with my problems but they carried a conversation with me while we were waiting for the mechanics of the phone to load. They are the nicest people and whoever had a bad experience with their customer service just got unlucky and maybe they're rep was having a bad day and couldn't hide it. So yeah don't judge because what I find true within these situations is that the customer expects to be treated greatly even though they may be being complete asswholes themselves...don't expect to be treated nicely if you cannot replicate it.

    URLA275 2/27/12 4:12PM
  • I will have to say, they helped me in 5 minutes, resolved my problem and were very nice. Thank you!

    Angelmom 2/27/12 1:48PM
  • Used the 0####0, got right through and had a very positive customer service rep that answered all my questions.

    LV red 2/27/12 9:56AM
  • In my pass i had Tmobile, Sprint, At&t,and Metro but by far Verizon is the best company i had so far. It going be two years with them and i have no complains. All cell phone company have taxes & rules.. If you don't want be in a contract then get a prepay phone. I feel like some people just like to complain no matter what.. You get only one life too live stop complaining and start living it...

    Dina 2/8/12 6:07PM
  • Very helpful web site! I couldn't find a Number on the bill ANYWHERE!! Very nice helpful people!

    Anonymous 2/8/12 3:37PM
  • Renee was extremely helpful in correcting my issue today. Very pleasant person with great personality.

    Tom Kinnier

    Anonymous 2/8/12 7:28AM
  • Most "User Friendly" customer service web site I ever used (in 20 years). Hint for live person (0,####,0) took me directly to Rachita. Thanx -- Utah Steve

    Home 2/6/12 2:41PM
  • my wife and daughter are traveling together my wife`s phone says no net work available,emergancy calls only,while my daughter can make calls.
    both are on verizon network.
    Kevin from verizon tec support is calling my daughter in order to help resolve the issue with my wife`s phone.
    this effort is great customer service.KUDO`S to kevin

    kevin 2/6/12 1:29PM
  • I have had nothing but GREAT experiences with Verizon. I would suggest to everyone that before you go into any wireless company you check the coverage first. The one that works best for me is Verizon. They have helped me eveytime I needed it. Even when I was at fault, they helped me and did not charge me. I wish everyone could say the same.

    TLK 2/6/12 10:00AM
  • Great Phones and Great Service. Wouldn't switch. Love Verizon

    Happy customer 2/6/12 7:46AM
  • I had multiple issues, mostly based on product access, and found that with few exceptions that Verizon was responsive and exemplified excellent customer service. They showed me on multiple occasions that customer service is important to them and that they valued "me" as a customer.

    Happy Customer 1/29/12 6:56AM
  • GREAT Service. On phone for only 30 seconds before representative came on line and was able to walk me through switching phones.

    Anonymous 1/28/12 5:41AM
  • I got some wonderful help with my phone and I thank Verizon VERY MUCH!

    Anonymous 1/24/12 10:19AM
  • I am surprised that the people in the comments have had such bad experiences with Verizon! Every time I call, I get someone who knows what they're talking about and is super nice and thorough about every question I have. I call often for turning on/off hotspot capabilities, fixing my beat-up phone, and learning about ways to get the most out of my phone and service. I've never had better service in a wireless company. You get what you pay for I guess!

    quinquilla 1/19/12 12:56PM
  • The service person I reached was very helpful and explained everything carefully

    Anonymous 1/16/12 12:08PM
  • Recently made a purchase at your store at Streets at Southpoint, N.C. I am totally illiterate with cell phones and the service was amazing. First assisted by Ron Bowks and then by Matthew Doede and their patience with this older lady was so appreciated. I would feel very comfortable about going to either with a question or problem. They represent Verizon in a most positive way.

    Anonymous 1/15/12 11:30AM
  • The number works and to contact directly works too,i just cancalled my contract with verizon,the lady on the other end was polite and the tranaction went smooth.

    tito786 1/12/12 12:22PM
  • I have been a cusomer for ten yrs and on 1-11-12 I had a problem with my phone and i went to BJ'S in Medford mass. they have a phone center there.. The salesman told me my battery looked bad and that he could do nothing for me.. I have two lines on my service and he told me I could upgrade on my ohter no. I told him that I had to keep my no.so there was nothing he could do just sell me another phone..I was not satisfied with the way I was being treated and though he could do more for me.. I called customer service this morning and spoke to a woman named Laila and she was so helpful to me went out of her way and told me I could get a new phone on my other no.without a charge.. This is why I stay with Verizonwireless a very satisfied custome

    Anonymous 1/12/12 7:25AM
  • Great service. Immediate solution explained well by friendly lady. I will recruit my friends who are unsatisfied with ther providers over to Verizon. And we talked about underappreciated teachers and ill-mannered kids: very therapeutic.

    Tony Buff 1/12/12 6:50AM
  • I just received outstanding assistance from an initial customer service person, and then from a second person when my issue needed escalation. Both were competent and helpful.

    ParureticDave 1/10/12 10:06AM
  • On 1/4/20012 My wife and I went to the Verizon store at 8612 SE Clackamas, OR to buy an i-Pad.The CSA Trevor Baker was very knowledgeable, well groomed, and helpful.When he wasn't sure about something he got the right information from a supervisor.You should be proud to have such a fine young man in your employee.

    George & Cindy Knehr 1/8/12 10:07PM
  • I had the same issue with customer service that I see on this blog. I have to tell you though, that I looked up the corporate officers and emailed one of them with my experience. I did hear back very quickly actually. I will not print the name of the person because I fear they would receive tons of emails, however I will tell you that he listened and took care of my issue right then and there. Perhaps if everyone did their research and gave the company constructive criticism or suggestions instead of hitting blogs their customer service would improve. Overall Verizon is a very good company.

    happycustomer 1/6/12 9:17AM
  • The number worked perfectly with the 0####0. Within a minute I was talking to a person who also knocked $40 off my bill.

    Anonymous 1/3/12 11:43AM
  • This number worked great. I didn't do the #000# thing, but simply followed the prompts. I got someone on the phone in only a few short minutes, even though a recording said they were experiencing high call volume. The people on the line were very friendly.

    Ethan 1/3/12 9:16AM
  • So i just spoke with an on-call csr at the verizon wireless number listed above and i must say, they seemed pretty friendly to me. :) Overall, i was satisfied with the call. My csr knew his/her job very well and was pleasant to talk to. The short amount of time i was required to wait for a "live person" was also appreciated. It was almost immediate. MUCH better than my last service provider.

    Anonymous 1/2/12 5:53AM
  • I called the number listed, I got a hold of someone actually pretty quickly. I don't have the money to keep paying bills so I was going to do an early termination but I couldn't afford that either. So I went ahead to do the suspension. I also got a few numbers from him.. Main line for customer service 1-800-922-0204 and Financial Department 1-866-266-1445 Those are the direct numbers to them.. After my contract is up I am canceling. I got another year to go though :(

    asteriastar 12/30/11 3:36PM
  • I called Verizon to ask when my contract was up. The CS rep politely asked why I was concerned about it. I told him that I had lost my job and that I had to consider other options as far as less expensive plans. He told me that Verizon would give me a free month and that it would not change the date that my contract expired. He also looked into my usage and recommended another plan. Also, there have been times when I have exceeded the limits of my plan and Verizon has changed my account to another plan and even made it retroactive so that I did not owe the overage charges. Overall, I have been very satisfied with Verizon's service.

    dixtracted 12/28/11 11:08AM
  • Awesome service this morning! Two phones switched over in less than 8 minutes.....and that includes the call.

    Waterskier 12/26/11 6:39AM
  • I LITERALLY only had to wait 3 seconds before a representative picked up, and I called TWICE with the same results. Best Christmas present EVER.

    anonomous 12/23/11 2:42PM
  • This worked PERFECTLY. I was able to bypass all the prompts and sales pitches and got right to a rep who made the needed account changes and answered a question instantly. I was on and off the phone in five minutes. Thanks for this site!

    Anonymous 12/21/11 12:48PM
  • I just spoke with Pinata (I hope I am spelling it right) in tech support about a problem with my husband's phone. She was wonderful and didn't make me feel stupid even though the problem was with me and not the phone! I have never had a problem with Verizon tech support in over 20 years.

    Anonymous 12/19/11 2:56PM
  • I just spoke with Melinda at the above number and she was amazing and so helpful. She went above and beyond to assist me with my problem. She was from Alabama. If all employees were like her, we would all be very happy with Verizon service! Merry Christmas Melinda and everyone else as well!!!

    privone2001 12/19/11 9:58AM
  • I've called them numerous times because I'm porting a number that had complications on the other end and am getting used to a smartphone with data plan. Each time they have been courteous and helpful and amazingly, I've been able to access a live person even before I found this site and the shortcuts.

    Dana J 12/18/11 2:57PM
  • I had a great experience today with 2 of the employees in the Ontario Or. Verizon Phones Plus store. They were very helpful, kind and polite. They are Najdia Rodriguez and Jesse Jones. I had to run to Nampa to exchange a phone rather than wait a week or more to mail it back and be without a phone,that was totally misrepresented when I contacted Verizon on line. My old phone wasn't working. The return was a bit of a hassle in the Nampa store, not real eager to help and I was ignored while they chose to wait on a customer that signed in behind me. Not a comfortable experience. I am totally over the top with the service and help I got from Najdia and Jesse. I hope they will be recognized as good employees.

    Maggie1036 12/13/11 5:22PM
  • Your service is excellent.
    Brianny, at Prospect Rd of San Jose, provided us a very friendly and knowledgeable service.
    There is no doubt that Verizon is the number one.

    is 12/7/11 12:32PM
  • we have had a 3 hour battle with our wireless retailer in elk river minnesota where we were told that nothing could be done to correct the problem and that we were to blame for the problem (amazing). we had resigned ourselves to the fact that we were not going to have any satisfaction in the matter and had to call the customer service center to settle on a solution where we had spoke with Max ID#560007 who not only solved the issue we were told could not be fixed but handled us with respect and showed the highest level of professionalism i have experianced from a customer service person.

    The Ledos 12/6/11 6:23PM
  • I called this number and got a person who was extremely helpful and gracious. In fact so much so that I am actually going to contact Verizon and tell them this. I did have to press a couple of buttons, but got there

    Anonymous 12/6/11 9:46AM
  • WARRANTIES: In the event your phone malfunctions, VZW facilitates the manufacturer's warranty process by supplying you with a refurbished replacement device. If you don't like it, you can deal directly with the manufacturer, who will require you to pay postage to send the defective device to their facility to attempt repairs, a process that can take two weeks, before they either return it to you fixed or replace it with a refurbished device. Also, don't expect to get a loaner device from the manufacturer.

    EARLY TERMINATION FEES: No, VZW won't credit these back to you if you cancel service before the end of your contract period. VZW does discount the ETF for each month of service you complete, though.

    OVERAGE FEES: Pay attention to your usage. VZW makes lots of tools available for this, including your online account management site, and # functions direct from your handset. If you go over, don't complain that you weren't notified. It isn't VZW's job to hold your hand.

    PREMIUM TEXT MESSAGING PROGRAMS: If you vote on American Idol, play Deal or No Deal, or sign up for "free" ringtones and games -- read the fine print because you are most likely signing up for a monthly subscription service. Best way to avoid these is to block them.

    PHONE MALFUNCTIONS: 90% of phone malfunctions can be prevented by turning the phone OFF for 30 seconds each day, especially with smartphones. If you bought your DROID in 2009 and haven't turned it off since it came out of the box, it's going to stop doing the things it should do and start doing a bunch of stuff it shouldn't.

    BLACKBERRY INTERNET SERVICE: When RIM's servers have an intercarrier malfunction, no one is going to compensate you for loss of use except RIM. VZW provides the network technology to supply BIS, but VZW does not run it. Here is RIM's number: (519) 888-7465.

    RECONNECT FEES: If you knew your bill was late, you knew your service was in danger of being shut off. Call in ten days after your bill is due if you need to make payment arrangements and VZW will work with you.

    ASKING FOR A SUPERVISOR RIGHT OFF THE BAT: VZW customer service reps will not transfer you to a supervisor without at least getting some background information on the problem at hand. Please don't take your frustration out on the first voice that comes on the line. It's only the voice of a faceless corporation if you forget the first rule of dealing with customer service: You're talking to a human, not a corporation.

    ACCOUNT VERIFICATION: If you can't be verified on the account, or your name isn't on it, VZW will not discuss account information with you. Even if you pay the bill.

    CALL BACKS: If a VZW customer service rep at a call center offers to call you back on a specific day and doesn't, don't get stressed out. It's an INBOUND call center, which means the representative's ability to do follow-up work and calls is dictated by service levels and the availability of offline time, which is scarce.

    ACTIVE AND FORMER MEMBERS OF THE ARMED SERVICES: You're eligible for a discount on VZW services. Bring your assignment papers or your DD214 into your local corporate store to claim it.

    AS A VZW EMPLOYEE: I actually like my job as a call center rep. I get to talk to a lot of great people and hear a lot of interesting stories. Most of all, I like helping people. Are there days I would rather stay home and drink beer all day? You better believe it. But sometimes the most frustrating calls can become the most rewarding. As someone who has worked in customer service in one fashion or another since the age of 17, so far my experience with VZW as a customer has been fantastic. As an employee, the benefits are great -- nice to finally have health insurance for my wife and me, and a little vacation time here and there isn't so bad, either. I recommend it to anyone who is looking for work in the customer service field.

    voiceofreason 12/4/11 12:08AM
  • I was in Go Wireless located in North Bend, WA. I purchased a new phone and was greeted by one employee named Lynnthu. He was very friendly and helpful and suggested several phones that would meet my needs. He had to order the phone I purchased and explained all the new features of the phone. I have been to several locations, for example Crossroads, Bellevue, Wa on Novemeber 13th..and waited approx 45 min and then was told it would be another 20. By this time not only was I late I was no longer interested in looking at an upgrade. I don't fault the employee, just the person in charge of staffing. Anyways, I am happy I went to the North Bend location. I felt like Lynnthu was honest and just wanted to inform me of my options! You need more employees like him. I will do my business with him now. Thanks!

    Anonymous 12/3/11 12:43AM
  • I have called the number given here and has worked just fine. What is everyone else's problem.

    cindyg 11/18/11 1:53PM
  • Just spoke with Karen in customer service. She was very nice and patient. She was very knowledgable and answered all of my questions. Everyone in customer service should take lessons from Karen. Thanks so much!

    Stacey 11/8/11 8:49AM
  • They have always been a great company! They always ask how I am, and they always do everything they promise, they also always know about problems, I am having and they fix my cellphone problems in less than an hour.

    mari 11/5/11 5:14AM
  • Called today with a seemingly simple question. The rep I spoke to I believe Anisha was her name was very helpful and efficient in answering my question. As someone who works incustomer service, I have a high standard when dealing with others in the same field and she DEFINITELY went above and beyond to meet my expectations. Very satisfied.

    asmaco 11/4/11 12:27PM
  • Called this morning and the customer service person I spoke with was the most helpful and considerate person. Very helpful - problem solved in minutes!

    Anonymous 11/2/11 8:09AM
  • I would like to Thank Yvonne for getting me a credit on a plan I had canceled but actually wasn't by the Mgr at the store.

    28Morgan 10/27/11 12:20PM
  • I recently had to use verizonwireless service and I had a great tech person!
    Her name was Quiwn Coulehan.

    Helen 10/26/11 5:10AM
  • Just talked to Jerome in Elgin IL. He was very curtious and helpful. Thanks Jerome.

    Quyzz 10/23/11 11:27AM
  • Asked for help with my Iphone4.
    There was no waiting. Salesperson Marquis was very knowledgeable and helpful. He spent 20 minutes showing how to do several operations step-by-step.he was very patient.

    Anonymous 10/19/11 4:03PM
  • No company is perfect, but EVERY single time I had a problem with my bill or service, all it took was one call to customer service, and it was taken care of, period, and always in my favor......I have NEVER dealt with any other company that has even come close to them in terms of making things right.... I brag on them often.

    Also, they have the best coverage I have ever had in a wireless carrier, (I drive a 18 wheeler cross country, so this means a lot)

    axeanda45 10/19/11 2:55PM
  • I HAVE HAD MAJOR PROBLEMS WITH AT&T AND WELLS FARGO BUT NOT WITH VERIZON...NOT YET ANYWAY AND I HAD MY VERIZON CELL PHONE FOR MORE THAN 10 YRS..SO SO FAR SO GOOD, BUT IF I HAVE ANY MAJOR PROBLEMS I WILL LET EVERYONE KNOW VERIZON...

    UNKNOWN 10/17/11 6:05PM
  • Two things: 1) Verizon Wireless is the best cell phone carrier I have ever been with hands down (and I have been with a few) 2) I think people's frustration is coming more from a lack of knowledge about their cell phone service and what it entails not necessarily how the company treats them. To be blunt a majority of cell phone customers pay $100 or less and that's a drop in the bucket to a company like Verizon. And even with this being so all my experiences with their call centers and at various stores has been nothing but efficient, friendly, and productive. I have seen many customers walk in looking for a fight but the sales reps just put a smile on their face and do everything they can to rectify the situation. I honestly don't know how they do it but if I have learned something in my 6 + years of being with this company is that I read everything they give me until I understand it, I ask as many questions as I need to, and I set up my online access so I know what the hell is going on with my account. Many times at the store I have actually heard customers tell reps "No just do it for me" really?! There's your problem right there you're not willing to educate yourself. With a 2 year contract and a $500 + phone you better believe I know everything about what's going to happen in those 2 years. So to everyone who is complaining because this wasn't done for them, or that wasn't you need to understand one thing Verizon didn't become the largest cell phone carrier because it pissed all its customers off. They are clearly doing something right but they can only do so much you're gonna all have to be big boys and girls and do a little work yourselves.

    luvsvzw 10/17/11 3:49PM
  • On 10-14-11 see where Summer(Serv.rep) was able to help me w/right answer to promo/return device after many long calls to other reps 2mos ago failed.her attention to listen,solves problems.thank-you Summer.

    Anonymous 10/15/11 2:27AM
  • My phone wasn't working one day so I called Verizon and I meet the friendliest Customer Service Rep EVER! She was really nice, we even chatted a bit about stuff and she got my phone fixed in less than 15 minutes!

    JayJay 10/2/11 2:55PM
  • I called the 1800-2joinin number and got through in under 5 minutes. The recording told me many times that the call volume was heavy and wait times longer than normal, but I got through in good time and problem solved

    Anonymous 9/26/11 7:46AM
  • I just had a very helpful and friendly conversation with a Verizon Rep. She resolved and complicated issue I had with our data plan, walked me through a troublesome phone application, explained how to use my smartphone more efficiently and she was nice as well. A really positive interaction.

    Mrs. Cranky 9/20/11 7:11PM
  • I love Verizon! best service, best friendliness, and very willing to help work things out! GO VZ

    WootWoot 9/1/11 3:37PM
  • I would like to recognize one of your employees at the Utica, Michigan store.
    My visit to this store was the result of one of my phones no longer working and to upgrade what I had.
    I would like to comliment your employee Nate Lyons for his exceptional service. He spent a great deal of time going over the various models and options of what was avalible based on my needs. He asked many questions to asertain my needs, gladly spending a lot of time helping me decide.
    They were out of stock of one of the phones I selected and because of the time he spent with me, time became a factor. Nate volunteered to go to a nearby store ON HIS DINNER BREAK and transfer the model I wanted to their store for me. He was efficient, thorough and always cheerful. And he displayed a sense of humor. He made avisit, which was one of necessity, to cheerful!

    Please give him the recognition he deserves.

    Thank you
    Neil Russo

    Anonymous 9/1/11 9:57AM
  • Brent Faul at Verizon, Blaine, Mn provides excellent service

    Anonymous 8/13/11 10:29AM
  • I went to a store in Houston Texas on 43 rd street and gina was a good help to me she help me find the best phone for me thanks gina and thanks Verizon

    Anonymous 7/27/11 5:05PM
  • My name is Daniel,I was deployed to ElSalvadore and my phone was diconnected,upon my return to the states I contacted a Mrs Page in customer service,after talking with her about my problem she went above and beyond to help me get reconnected to Verizon,Her dedication to my problem and assistance was the best ever that anyone could ask for,she truly is a hero in my mind and should be given an employee of the year award,it is people like Mrs Page that make your company NUMBER 1 in the cell phone industry,as long as Mrs Page is employeed with your company who knows how far verizon can grow,Thank You Daniel

    smith.builder@yahoo.com 7/21/11 6:47PM
  • I want to thank verizon and the techncian, John for the speedy service in repairing my phone service.Also the technician who game to my home on Sunday July 17 named "John" was very polite and did everything he could my to restore my service. The problem was at a Central office.
    The service was restored on July 18 like he promised. He called today to check if service was restored.

    Zip code 19145

    leoss 7/18/11 10:05AM
  • Also during the troubleshooting call(see below), I mentioned to the tech that I wanted to get my daughter a new smart phone (Samsung Charge)as a reward for getting straight A's in school.

    The tech replied no problem and placed the order for the new phone even though the old 2 year contract had not expired for my daughter's previous phone. And I got a good price as well, way below retail. It was no muss and no fuss from the tech.

    I've never used the Verizon stores. I always call in to Verizon to conduct my business with them. The tech's name was Jackie in Boise, Idaho and she was just great!

    reckless_rt 6/30/11 11:51PM
  • I've had Verizon for a number of years now, and they're customer service is and has always been fast, knowledgable, and courteous. Plus all the service techs I've talked to have been Americans. How refreshing that a major American corporation has its call centers in the America.

    Oh yeah my smart phone began freezing up, the tech stepped me through the trouble shooting process, and voila a new phone is being shipped tomorrow.

    Kudos to Verizon - keep up the good work!

    Plus their stock has a killer dividend. :-)

    reckless_rt 6/30/11 11:32PM
  • I was going through financial hardship and was worried about getting my bills up to par. Verizon Financial has been very understanding and helpful. Overall, their customer service is excellent, and they appreciate your business (minus one representative who was plain rude to me - lets just hope that she doesn't last with the company)

    Crysann 6/23/11 12:13PM
  • I went to the Verizon store in Beaumont on 2nd street, CA the rep there was excellent. He helped my grandparents set up service, well they transferred service from time warner. i can say it did not install on the initial date but when i went to store the rep there did his part called and got everything worked out wonderfully. although it wasn't his fault he was just in charge of placing order. but is was nice to see him go the extra step to make sure everything was okay for my grandparents. i will be referring anyone if they need service to him.

    i think its better when you deal with someone in person than over the phone anyway. one the person always will know who you are and you have constant contact with one person than being transferred to multiple people over 10 times and all of them have different things to say.

    VerizonFiosCustomer 6/20/11 5:09PM
  • Customers to the "real person" line should be encouraged by my contact with Portia from Georgia. During a complicated transfer from an old landline number to my existing Verizon phone, she was patient, researched the issues, and managed to accomplish what I wanted, even though I had been discouraged by other employees. She does not fit the profile of the other customer service people described in comments, and, despite the warning about profanity, damned good job!

    Betsy 6/12/11 12:08PM
  • I would like to tell you about my experience with Glen, who works at the Novi Michigan Verizon. my daughter referred him to me when I purchased my Samsunf Fascinate phone at the end od 2010.

    He is the epitome of an excellent sales person. Glen is extremely knowledgeable about the phone, and has spent a lot of quality time helping me and my family and friends with their purchases from him.

    His product knowledge sets him a part from other people at his booth and headquarters.

    He helps with genuine sincerity and patience.

    Glen deserves recognition.




    Trisha 6/10/11 12:29PM
  • Just finish reading the most recent complains of current and soon to be excustomeres and I mean if you are that unsatisfied then just leave, there is a reason whey Verizon has always been on the top and is because of the coverage, of course it will be pricier. The most annoying thing is getting calls from ignorant people, they do not understand why they get charge for international service and if they go over their minutes or text they expect the credit right away. I always hear the same crap, "I have been a custmer for many years and have never gone over" or the famous "I never use my phone there is no way I went over my minutes", people get real and stop playing stupid, if you call with a nice attitute and admit to have made a mistake chances are that you will be helped, but will not get full credit. When customers call with an attitute like they deserve the world representatives will be more hessitant to help. And also just because you have been with the company for 10 years or so does not mean you deserve a free phone of credit, you are paying for a service and is the reason why you stay with the comp. is a business you are not giving the money for free and vzw is not providing free service so do not think is something you deserve. The crappier your personality the crappier the service you will get.

    Just Me 5/23/11 2:26AM
  • I spoke with a young man named Kyle who was on the phone with me for a little over an hour. He was both very polite and he solved all of my problems. I hope all of the other people working for verizon are as sweet :)

    Kyle 5/22/11 1:15PM
  • I bought a Bluetooth device for my older cell phone yesterday, May 20, at the Hicksville store. I am technologically challenged, and was very happy with the friendly service and helpful information Jennifer provided. The gentleman at the checkout counter, A........, was also quite helpful. All in all,my experience was a good one, from the young man who greeted me at the door, to the time I left. And I am actually using this LG bluetooth device, without too much trouble.

    Just wanted to say thanks for good service, not always common these days.

    Doris Varoli

    Doris 5/21/11 9:37PM
  • I have been with Verizon for 12 years and over all I must say over my customer service experience has been exceptional in comparison with most other companies I deal with. Just as with anything else there are exceptions. Normally if I am not satisfied with the rep. I ask for a supervisor or call back to get another rep.

    wayne708 5/18/11 8:31AM
  • FABULOUS!!

    the server was named "billy" and she was most helpful, prompt and courteous. i was connected immediately. Such a pleasure.

    thank you

    Anonymous 5/10/11 8:03AM
  • I recently upgraded my phone at the Verizon Store located @ 501 14 Mile Rd., Madison Heights, MI. The gentleman, Stephen, gave me a phone and said there would be no charge. I had problems with the back falling off and decided to stop in the Verizon at 55190 Van Dyke, Shelby Township, which is close to my home, where Matthew Chandler went over the top to help me out. He discovered that they had sold me a used phone and contacted Verizon Customer Service and with extreme deligence took care of everything and got me a new phone. I couldn't believe that a Verizon Store could "swindle"me and in the future will only deal with Matthew. If it had not been for him I would be trying to use a broken phone. I will also say that your customer service department worked with him to resolve this issue. I hope something will be done about that store on 14 Mile so that other people will not have to deal with this issue. You shouldn't have to worry if the upgraded phone you are getting is new or used. As a consumer it is not my responsibility, it is Verizon's to treat me with the respect I deserve as your loyal customer.

    Anita Scrimenti 4/27/11 7:59AM
  • Person very polite; tried to be helpful, but Verizon Wireless offers an impossible minutes plan, so person was unable to help. You can get 700 minutes a month or a huge leap to 1400 per month on the friends & family plan. With two people total, we are paying on average for about 600 minutes per month we never use. Can't wait to get out of this contract.

    Weary consumer 4/20/11 11:47AM
  • Ive had verizon for a year and it's been great .. I've had a blackberry the whole time .. now that phone has gave me problems since day one but thats blackberry's fault I dont put any blame on verizon. They've always had courteous reps that we're able to help me.

    Laura 4/11/11 3:28PM
  • My blackberry died after about 6 months of having it. I had about an hour in between meetings where I rushed to a store in Burlington, MA. I decided I was going to bite the bullet and get a droid.

    I explained my situation to the sales rep, and told him the reason I want a droid was because I want a better online browsing experience - I loved my blackberry. He was great. Super helpful. He even insisted giving me a "free" hotspot box - even though I told him I didn't need it, it was free. I was in and out in time to make my next meeting.

    Just a few days ago, I had to call Verizon regarding questions on my bill - I discovered that "free" box actually activated a 3rd phone line on my account - I was signed up for a 35/month fee for 2 years. The lady on the phone told me there was a cancellation fee to do that. So, I went home, got the "free box" (still unopened in the original packaging), drove to the branch where I got this box, and was prepared to raise hell. (We have been customers with Verizon for 12 years with no incidents - very happy with the service. So, this was incredibly upsetting.)

    When I got to the Verizon branch, the manager immediately assisted me. I told him I needed to return a free box that is actually costing me $35 for 2 years- he asked for my receipt, and returned it. He also refunded me all charges that incurred, no questions asked.

    This type of customer service is what is keeping me a Verizon customer. There are sales reps that have very sneaky ways, and I was so shocked that I was clearly taken advantage of. But, very happy the matter was resolved quickly and with no hassle (other than needing to physically drive to the branch again).

    rfoley 4/8/11 6:47AM
  • Dealt with a fine young gentleman today who was very helpful to me. I am used to bad customer service, but happily say that Verizon was outstanding today. Perhaps the nature of my problem was not too great, but 10 minutes after calling, my problem was resolved, without me ever having to raise my voice.

    mbhterp 4/7/11 9:11AM
  • Excellent service. We even got dis-connected and the customer service representative called me right back! I am very pleased with Verizon! Thanks!

    Anikajonesrocks@yahoo.com

    Anonymous 3/31/11 6:06PM
  • Finely, aftr 8 years with Verizon, I talked to a HUMAN not a computer, or Peggy, you know what I'm talking about. Tina Driver was her name, and I hope they are watching her. She did a Greate job for me today. Thanks Tina.

    RG 3/27/11 9:58PM
  • I've been with Verizon for about 7 years now and love it. I used sprint pcs before and after being with a company that never could explain the charges on my bill, verizon was the answer. I know exactly how much my bill is each month and spend less on them with 2 people on my plan than I did with sprint pcs for myself. Also, I have the new iphone and wouldn't want to trade it for anything. I would also like to add they treat existing customers excellent. I hate companies that give deals to new customers only and the existing customers end up paying more or getting rotten deals just because they are already customers

    duane and mary 3/14/11 5:11PM
  • Never have a problem with them. They communicate very well and willing to assist anytime with what ever issues I have.
    Friendly customer service.

    BEST PHONE CARRIER 3/11/11 1:05PM
  • Half of you are complaining about the simplicity that is life. I read an anonymous statement that reads "I am happy with Verizon, but not the service." Well in technicality "ma'am" you cannot say you're happy with Verizon, because it is a service that they provide...be much more specific when you all complain. If you can't afford the phone and/or the services, then don't sign a contract. Also, read over what a contract entails (e.g. lose your ignorance). If you are mad about their service, pay the money and get out. Stop complaining over a little bit of money or the fact that you have to stay on the phone for an hour; that's life, deal with it.
    Thanks

    Duh 3/10/11 7:59PM
  • I am surprised to see so many negative CS complaints from Verizon. I have been a customer since and have very little to say negatively.
    I was once using VZ Navigator to return from a trip through Arkansas back to Nashville, TN, and was unable to access it. The CS rep said I had to update my phone and was unable to from where I was due to there being no EVO signal in that area. She then stayed on the line and gave me turn by turn directions to get me back on the highway. During our conversation, the line went dead. SHE CALLED BACK and continued to help.
    Yes, there have been problems, yes I have had some bad CS experiences, but overall I am very satisfied with Verizon, both in person & online. I have always had my problems resolved.

    Alstarx 3/1/11 11:04AM
  • I'm really impressed with the customer service at Verizon -- they must have a good incentive program in place for their employees. Every time I call (and I'm one of those pain-in-the-neck people who call for every little thing), they are kind and patient with me, make sure all my questions are answered, and if they can't answer a technical question they will find someone who can. With many companies, after dealing with customer services/endless automated menus and testy employees, you feel completed drained. I feel satisfied and pleased at the end of a call to Verizon. Whatever issue I had is always resolved, and the employee is genuinely pleasant, patient, and friendly. A refreshing change! Very glad I switched providers after over 10 years with the competitor.

    GreenMermaid 2/24/11 6:27PM
  • Verizon is great! never any issues and service is always working no matter where i end up. Some people jus like to complain about every lil thing. Nothins perfect and alot goes into this kind of service.

    Stoney 2/12/11 4:34PM
  • I just got off the phone with Verizon customer support. As a previous writer noted sometimes you get dropped and I did but called right back. the 0####approach worked like a charm and the second answerer not only was extremely courteous, he listened to my concern that I was about to go over my minute limit and then suggested that he could give me an extra 50 bonus minutes so that I would not have to pay 20 dollars two days before my minutes reset.
    My bonus minutes were free.
    How cool is that?
    I was addressed as ma'am, wished a nice day, and thanked for my business.
    I appreciated the kindness and courtesy.

    Jeanine 2/7/11 6:14PM
  • We were very worried about single-threading TV, Internet, and phone on a single service provider. But the promise of very high-speed Internet connectivity made me bite when FIOS first came to my neighborhood. For the first 3 years of service, all has gone pretty well. But the last big snowstorm, with multiple power failures, totally killed our FIOS system. We depend on it for everything, including connectivity to work networks. So I was pretty worried when I placed the service call. Fortunately, I already knew to by-pass Verizon's exasperating automated user interface, by punching in "0," and calling out "Agent" at the right moments. I had a live humnan online pretty quickly. Because of the massive outages in our area, they took 4 days to reach me. But when Russell Hurd arrived, I had a pretty good feeling we were in good hands. Indeed we were. Mr. Hurd stayed with it for 4 hours, rebuilding our system from the outside in. He arrived at 2PM, and stayed with it, juggling other neighborhood customers also down because of the snowstorm, and ducking out to get them online. He left a few minutes ago at 715pm, to help one last customer get back online. As he was leaving, I said I was sorry he was working such long hours. He replied, "these people put their trust in us, with all their services based on FIOS. When a storm like this hits, it's our turn to step up and deliver. Part of the job." I just had to write this note. I hate Verizon's pseudo-automated customer interface, but Mr. Russell Hurd is a consummate professional. He should be running Verizon's field operation. Thank you, Mr. Hurd!"

    gnat 1/31/11 5:51PM
  • Just got excellent customer service from "Mike" at Verizon. He helped to restore my Internet access after my BlackBerry stopped doing so when traveling up in the mountains. He was courteous, patient, and helpful. Thanks Mike & Verizon!

    NoUglyOneYet 1/31/11 11:42AM
  • Just had a very pleasant experiance with Verizon. I have a droid that has stopped working. "GUY" talked me through the process and was more than helpful. If only other companies had associates like verizon, there would be alot more happy customers in the world. Thank you again Brian

    Whitehouse, Ohio

    Anonymous 1/25/11 10:42AM
  • I got customer service very easily using the 0 and # as suggested. My customer service rep was smarter than the one I talked to on Tuesday who did not resolve the issue I had. Thus, my call back this evening. However, Kelsey was very courteous and will have resolved the issue I had. At least I hope so -- time will tell. But she told me what the other woman had failed to do that would make things right. I was prepared to raise &$## with Verizon but the call was handled very professionally. Nice job, Kelsey. Verizon is fortunate to have you.

    Anonymous 1/21/11 7:13PM

  • Our sales rep. in Cuyahoga Falls, Ohio, Mr.
    Bryce York, is an exceptional individual.
    He came with the right product(s) for us
    quickly and in a professional manner. We
    appreciate his help and hope he prospers
    within the organization.

    John Hagy 1/19/11 12:20PM
  • VERIZON IS AWESOME! CUSTOMER OF 10 YRS-- I'VE YET TO ENCOUNTER ANY ISSUES WITH THEM. HANDS DOWN BEST SERVICE AND CUSTOMER SERVICE EVER.....THANKS VERIZON!

    Anonymous 1/17/11 7:08PM
  • Good customer support listing. CSR is very friendly.

    Phone return woes 1/17/11 10:03AM
  • excellent service received from Ms. Trinity. 1/14/2011 8:30 pm ET NCC Wash.,DC

    Ms TRinity 1/14/11 6:35PM
  • The lady who helped me was very helpful and I had no problem following the directions to get a live person to take care of my problem. I can't understand why some people have such a problem with Verizon. Of coarse there are always exceptions and misunderstandings but for my part I am very happy with Verizon and the service we get from them.

    barb 1/6/11 12:49PM
  • When I renewed out contract, I was at first disappointed. I took the initiative to contact Verizon management and I have nothing but praise for the Company. They listened to my issue, contacted me by e-mail and then a follow-up personal phone call.

    Thank you, Verizon

    martore 12/31/10 1:20PM
  • Thursday, Dec. 23 2010 8:15 AM

    My phone went into "download mode" I called customer assistance and talked to a wonderful and patient person. She told me to remove the battery and then put it back again and it should remedy the problem.

    I was not able to do this, for some reason, but she said she would stay on the line until I could.

    She was very nice, knowledgeable and understanding.

    I appreciate your technical support and the patience of this person.

    Marcia Rosenthal

    Anonymous 12/23/10 6:31AM
  • My FIOS service repair today was fantastic! He fixed all the problems quickly and professionally. What a relief!

    Jean 12/22/10 6:38PM
  • To whom it may concern,
    December 18, 2010

    I will try and make this letter short and to the point. I broke my wireless phone and I have been with Verizon wireless for a long time. You can track my account by my number 281-703-xxxx and before this one I have had several others.
    I have insurance and was in a bind because I use my phone to keep my time sheet on. The problem was the metal piece came out where the charger goes and it wouldn’t turn on. I went to Verizon Wireless in College Station Texas where Kelly Hartley waited on me. She was attentive to my problem and tried to order a charger but none were available. I wanted to get information off my phone and use it until my contract ended and was ready for an upgrade this coming February. She completely understood and went to work like no one I had ever met. She tried to do everything but they no longer carried this phone so she showed me a phone she thought I could use. I ended up wanting this but she knew I only had a little over a month before my contract had ended and I could save some money. She tried so hard to find me the needed parts for me but without any luck. She knew her dad had the same phone and just upgraded and may still have a charger that I could use temporarily. With phone calls to her dad she was able to find a charger where she thought my battery could be maintained. How compassionate is that! I have not found many employees’s that are that concerned over their client’s/customer's needs that they would go out of there way like that. Ms Hartley was able to find me a charger where she thought my battery could be maintained until I could get a new phone in February. I felt compelled to write someone who would care enough that they have such caring employees working for them. Sadly I went to the Brenham store and picked up the used charger at absolutely no cost to me but my phone was too broken and it wouldn’t work. She didn’t know it wouldn’t work and still doesn't. Kelly Hartley was so nice to work with I would recomend her to anyone needing a phone. Sadly I had insurance and ordered the same phone. Just for your information I had never met this person, Kelly Hartley, before. I have made all my Verizon phone purchases in Houston but I will definitely purchase my next phone from Ms Hartley. I just felt compelled to tell the story of the trouble Ms Hartley went through to make a Verizon Wireless customer happy. Would it be too much to ask that someone recognize Ms Hartley for the compassionate care she gave a customer?

    Thank You,
    Debbie Gillenwater
    281-703-xxxx

    Wouldn't it be nice if all employee's could be this nice?

    DKG 12/21/10 6:36PM
  • I have had Verizon Wireless service for the last 8 years and am extremely happy with their service, customer support, phone quality and choice as well as options. The only thing I can complain about is the monthly plan price, but I also understand such great service comes at a price. I can no longer afford their service so have since switched providers based only on the need to pinch pennies and do away with the unnecessary frills of my Droid phone. If Boost Mobile folds, I'm definitely going back to Verizon.

    ZappaFan 12/8/10 8:06PM
  • Spoke with Martha in the Pittsburgh, Pa. call center today and she was extremely helpful.She ever so patiently answered all of my questions about a recently purchased cell phone and, made a much appreciated adjustment to my account. Her operator # is 5242 and she certainly made my day!!! What an asset she is to your company. Also, there is a Rose Flynn in your Scranton,Pa. call center who was so, so helpful in restoring my phone home phone service after another rep had my phone disconnected last winter instead of putting my service on vacation or budget service. I do not know her operator # but I will never forget her name.

    Anonymous 12/1/10 7:38PM
  • I've been a customer with Verizon Wireless for almost 6 years now. I've personally never any problems with their customer service. Of course I've haven't had any major problems with them where I needed to get nasty on the phone. I've worked for sprint 5 years ago and had to sell PCS before and every service provider has some negative comments along with some good ones. NO ONE COMPANY is perfect! Only complaint I have with Verizon is they are WAY OVER PRICED and you have to pay for every little extra. I am considering finding a cheaper alternative when my contract is up this December.

    Chilly_S 11/26/10 7:46AM
  • Exceptional customer service. Made my day!!

    Anonymous 11/22/10 8:50AM
  • I called & used the automated walk through process to get to Technical Support. I didn't wait long. I believe she was an outsourced customer service rep. (possibly from India) but I could understand her well enough.

    The process was smooth, & pretty painless. She was helpful. It wasn't really a hassle.

    Anonymous 10/29/10 10:47AM
  • Spoke with Violet tonight about a duplicated billing issue. she was very helpful and reasonable. my issue was handled immediately and fully.

    Anonymous 10/12/10 7:57PM
  • just called Verizon cust service, I talked to Ray he was very helpful and solved my problem profossionally even he suggested to call me back in a few days for follow up.Outstanding customer service.
    Thanks Ray.

    Roshan 10/11/10 9:35PM
  • Just called Verizon Wireless cust service and spoke with Stefanie. I wanted to review options about cancelling contract or going to prepaid. She was very friendly and helpful. I will be getting a new phone w/ Verizon, and keeping my service. I looked at the other providers in my area, and they don't have coverage like VZ. I do a lot of off roading and hiking, and I have been surprised where our 2 phones have received service.

    Anonymous 10/8/10 11:15AM
  • cutomer service provided by gentleman named Clayton was excellent, professional yet caring-frequently in an effort to be "professional" the personal touch is lost. I am impressed.

    courtlady7 9/19/10 9:06PM
  • In over 10 years with Verizon I think they are one of the best companies when it comes to customer service and sadisifaction. I had a problem with my bill around Christmas time a few years ago, and without question the took over $100.00 off.
    Other times I have called the are always informed of what products and services I am asking about, and the details that accompany them.
    I called the customer service number yesterday to inquire about a Annual Update, and the person I spoke to Heather, at the 724 area code cust service center, was superior! She gave me the imformation I was requesting but.....After about 30 minutes of being off the phone, she actuall called me back with some other ideas that SHE thought of. Oh and she called me back at the number I was at, not my cell number. VERY COOL! and very tuned in to what she does. She went above and beyond.

    seemkay 9/18/10 4:04AM
  • I had the best service in 15 years from verizon. The sales person that helped me was Obi Ramos he is at the 30171 Detroit Rd. Westlake store. He explained everything to me even my bill. Also offered to call him with any questions at any time.

    Anonymous 9/13/10 11:23AM
  • I hate that I LOVE this company too much to leave them. I would love an iPhone but can't leave Verizon due to great coverage, great customer service, and ease of account maintenance and changes. Between the online access and ability to customize services, phones, bells and whistles, etc, I just can't complain. And the 5-10 times over the years that I've called for assistance, I've gotten someone really fast who actually solves my issue. No Complaints except no iPhone support!

    wolterclan 9/10/10 8:40AM
  • I have been with Verizon for at least ten years. When I have had trouble with equipment or anything service related, I have had excellent results getting things fixed. I pay a considerable amount for my service, but it rarely, if ever has trouble. Every time I have called customer service, my problem was addressed on the first call. One time when I was in Canada, my phone could not update my backup assistant. That was the only time I had something not work - and it was fine when I came back across the border. So, put me down in the 'satisfied customer' column. I love my Verizon :)

    Anonymous 9/4/10 7:46PM
  • I just got off the phone with Verizon after waiting 30 seconds to speak to a representative. She was very helpful, friendly, and willing to do all that she could to resolve my issue. I have been with Verizon for years (too many to count) and have never had issues with the company. I am one happy and satisfied customer!

    Anonymous 8/18/10 12:03PM
  • I have never had a problem with customer service with Verizon and have been a customer for the past 6 years. I just called their customer serivce line to up my data package because I have gone over my texting allowance with my previous package. The representative answered within a minute of me being on hold and was very friendly. She even took the time to back-date the plan change in order to save me from the (significant) overages that I incurred by going over my limit. She answered my numerous questions clearly and took the time to explain the changes in my coming bill.

    Anonymous 8/17/10 2:13PM
  • i thought customer service for verizon was great! they connected me to all the right departments and it took me less than 2 min to get a live person on the phone. She was friendly and extremely helpful. i would recommend verizon to anyone!

    tts 8/9/10 11:42AM
  • Just had the best experience on the customer service line. They switched the number from old to new in order to take care of my ex husbands old number and give me a new one. Now my kids have a phone at the house that they can talk to there dad without ringing up any crazy charges. Thank you soooooo much. I couldn't afford the fee for turning off the old phone.

    ME 8/3/10 6:13PM
  • On 7/31/10 I went to verizon wireless, 121 Angus St, Summerville, S.C. to upgrade one of the telephones on my family plan. I was attended by Ms. Jessica Allen. Ms Allen was professional and courteuos in helping me with the process. She is an asset to your organization.

    Anonymous 7/31/10 6:21PM
  • definitely the correct number. My issue with Blackberry Messenger was handled in a matter of minutes (if you exclude the time it took to reboot the device). Brent was friendly (and from the US I might add). We had a great conversation during the several minute reboot waiting period.

    Anonymous 7/28/10 1:00PM
  • Verizon Wireless is simply the best. After my son was deployed to Iraq I got a $900 phone bill. Verizon credited all the overages. They are without a doubt the best cell phone company and have the best customer service.

    Anonymous 7/28/10 12:48PM
  • Renee has helped me thourghly. She set me up with blocks for free stopping all un intended instant messaging, mobile web downloads, and answered all my questions. Wow no wait that was AWSOME!

    Anonymous 7/20/10 3:28PM
  • I have to say that after reading all of this negative feedback about Verizon Wireless I am really shocked at each and every one of you. Has anyone taken the time to realize that Verizon does not hold your device warranty?? LG, Motorola, etc are the ones holding your warranty so if you have problems just like you home appliances you can call the manufacturer. I learned this the hard way. I can not hold a service provider responsible for something they do not build. I was very upset and esculated to a supervisor and this is where I learned the truth. I called LG and they told me 6-8 weeks before I could get my phone back if they fixed it. I learned that Verizon is the middle man in this whole process. So, I have to look at it this way: If I send my device into LG I am not able to use my service until I get it back or if I have an old phone I would need to use this, well Verizon sends me my replacment phone with no down time on my side. If you check around some carriers actually charge you for replacment phones as well as some companies require you to send in your phone and not proivde a loaner. Overall we may not be happy but take a step back and look at the big picture. As far as coverage they are top notch and when I look at other companies and there maps it makes me question their integrity. Just take a look!!

    WOW!! 7/16/10 12:42PM
  • I have had issues in the past with Alltel then Verizon. They took care of the problem.

    I do not expect anything free and when I walk into a Verizon store I have never been treated poorly. I am not sure what stores people below that are complaing, but I am sure you should speak to manager at store if certain indviduals are making your experience terrible.

    I have been lucky every phone I have had over the 6 years with Altel and verizon I have never had failure with phones. I over used my text messaging and they drop my bill if I upgraded to hiring messaging plan that worked for me.

    I think every place you go your going to find sales people either helpful or not. Find the ones that will take care of you and keep asking for them on your return visits to stroe.

    shammydiir 7/7/10 3:06PM
  • Wonderful service consultant, Daphne Lee, at the Verizon store at 7301 Northpoint Parkway, Alpharetta, GA.
    My new Droid had malfunctioned. Daphne was knowledgable, professional and kind as she worked through the troubleshooting. The phone had to be replaced, but the experience in the store was pleasant.
    D Warmouth

    DW 6/27/10 11:13AM
  • I just have to balance out all the negativity on here. I have had excellent customer service whenever I have called. Even with time consuming things like preparing the phone for an international trip and telling me all about how that will work.

    Lauren 6/9/10 8:29AM
  • I have had WONDERFUL experience with Verizon Wireless customer service from NYC. They let me stay on the phone as long as I need to to have all of my questions answered, and I have a lot of questions. They work out my Internet problems and wait for me to get everything right. And their agents are Americans. I just spoke with Graylon and he went way out of his way to point out what I might need to know, negative or positive. He helped me make some decisions about some really complicated issues. He was really patient. And this has been the RULE. I'm sorry people have had bad experiences, but I have had numerous good ones.

    USMousie 6/2/10 3:43PM
  • I just got off the phone about a billing error and the fellow was great. He credited my account immediately.

    Sue 5/18/10 3:04PM
  • Just got off the phone with "Robert." Rock-solid customer support -- thorough, patient and professional. No complaints.

    Anonymous 5/17/10 6:38AM
  • I inquired about getting old phone records. Shannon was very helpful...although I wasn't happy about the information she had to give. Very good customer service right from the USA.

    kay-oh 5/13/10 12:08PM
  • I spoke with Jolita this morning about a phone issue and she was excellent - exceptional customer service.

    cyn 5/12/10 8:47AM
  • I spoke with Angel in customer service. She was very patient and helpful. My only complaint is a strange "dial tone" sound made it hard to hear- I assume the problem was on their end, as it doesn't happen on other calls.

    Jai 5/10/10 1:14PM
  • I have had some problems in the past with Verizon Wireless customer service so can sympathize with those who are having issues. However, this is a praise. I was having a problem with ALL MOBILE ALERTS charging me every month 9.99! No matter how many times I tried to get them to stop they would not. This battle had gone on for six or seven months. I just spoke to a very nice and helpful gentleman at Verizon Wireless customer service who was able to block that for me. Within minutes I received a message from Mobile Alerts saying they would not bill me anymore.James, the gentleman who assisted me was able to credit me back for the last month that I was charged. Ten dollars a month may not seem like a lot to some people but to a single mother on a very tight budget...it is a lot. Thank you very much James for helping me with this problem.

    Leigh 5/7/10 12:23AM
  • Almost a year with Verizon, and am satisfied with the service. T mobile was simply terrible,,,couldn't get service anywhere,,,coverage much much better with verzion. Today, at 6:10 a.m. there was an issue with 2 cell phones in our home,,,no service, I found this website, called the number and spoke to a very nice lady who told me the problem...the service is temporarily down in our area, it has been reported and they are working on problem. She apologized for the inconvenience...very nice lady at 6 in the morning !!! VERIZON, KEEP UP THE GOOD CUSTOMER SERVICE. THANKS

    Anonymous 4/22/10 3:17AM
  • You can say that Verizon has bad customer service but just wait until you switch to one of the competitors. Then you will find out just how bad customer service can get.
    I have had a litany of problems over the years and have always been satified with the way my issues were handled. Was it always a perfect solution? No, but when over many years is it with anything. I had 7 different Storms replaced over a 1 1/2 period at various offices in 3 states and was always handled curteously and with respect.
    Finally, I cover 4 states in my job and know that in almost every square mile of those territories, I make clear phone calls virtually all of the time. Try that with AT&T or Sprint. Their service is laughable compared to Verizon.

    Howard 4/13/10 8:08AM
  • My experience with Verizon Customer Support was excellent this morning. Mary quickly, efficiently and pleasantly resolved the issue with my blackberry messaging service. She walked me through the process, coached me carefully, instructed clearly and in every way made me feel like fixing my problem was her primary concern. I have the highest praise for her ability and attitude.

    Anonymous 4/10/10 6:11AM
  • They helped me with a voicemail issue and solved it quick

    chumley 4/8/10 7:42AM
  • I had a problem with Verizon, went on line to get customer help number and how to reach a person. They were extremely helpful.I agree the most frustrating part is getting someone to help, they need to let you know how. On line they provide that service, Shane was most accomodating, polite and got my voice mail repaired. I have to use Verizon as they are the only network that provides service for where I work, nice to find out how to keep getting their helpful service.

    Anonymous 4/7/10 8:16AM
  • I don't know what all the complaining is about... I have had Verizon for almost 6 years now... No issues and great customer service. Just called to remove my hold from my deployment to Iraq for R&R leave and they were very nice and cooperative... Worked smooth... Would recommend to anyone.

    Anonymous 4/2/10 12:50PM
  • I had a great experience and lots of help from Rosie with the Elko store. She gave me all the help I needed, THANK YOU!

    Anonymous 3/28/10 8:06AM
  • Manny Carago the sales consultant at the Buckland Hills Manchester kiosk who helped me with my broken phone was personable, knowledgeable a genuine nice person. Manny helped me by asking questions to see what phone and service features would be best for me. He never made me feel rushed he was very helpful,patient and kind. Actually there is another person Missy who works at that kiosk too who goes out of her way to help customers, these 2 sales consultants are genuinely very nice people.

    Anonymous 3/12/10 7:13PM
  • Just dial 611 from your phone and ASK for the 800 number. It's easy and they're always helpful.

    Anonymous 2/16/10 6:00PM
  • I have been having problems with my current phone and am not yet eligible for an upgrade. I called Verizon today (which I agree was very difficult to find the telephone number for) and spoke to an agent. She was extremely helpful and patient with me on the phone for an hour. She did everything she could to assist me and I will be receiving a new upgraded phone in two days.

    Anonymous 2/12/10 12:57PM
  • I have been a Verizon customer for several years and I have ALWAYS recieved helpful suggestions as well as when I go in the store at Eastchase in Montgomery, AL. I did overlook the "sign-in" screens due to the sun shinning in at the front and I had about five people come in and sign in before I reaiized I needed to sign in.
    bj-hartzog@hotmail.com

    Betty Hartzog 2/3/10 3:23PM

  • Verizon Wireless
    4816 Milan Rd.
    Sandusky, Ohio 44870

    Customer Service Rep. Ami Imbrogno is an
    excellent representative for your company. She walked over to me with a smile,took considerable time with me, doing "work" for me that I should have done at home before coming to the store. She simply said, "That's part of my job, to help." It would be great if ALL of us could show such
    enthusiasm to our customers.

    Karen Crall

    Anonymous 1/17/10 8:21PM
  • Got right through to a PERSON ... on a Sunday!!

    Thanks!

    mhapich 1/17/10 12:21PM
  • I would like to say that Carmen L. Botzoc was wonderful at the Gurnee store in Gurnee IL. She helped me with a phone and exchanged it right away. Third phone I had and they no longer make it. she was wonderful. Now the new phone works great I hope I would travel back up there just for her. Im from Park Ridge IL. 32 miles away.

    Lmp1217@aim.com 1/12/10 5:24AM
  • I just got off the phone with Stephanie in Customer Service in Charleston, South Carolina. She resolved my problem in an efficient, friendly manner. I love Verizon...always have...always will!

    go2popo 1/7/10 10:43AM
  • GREAT SERVICE EVERYTIME

    GEEG 12/25/09 5:48AM
  • I just had the best contact with Verizon that I've ever had. Dialing the number and pressing 0####0 took me immediately to a real person. Terri was everything you want in a customer service rep: knowledgeable, quick, polite, and nice. She resolved my issue immediately. I realize that I lucked out by reaching Terri, but using the 0####0 was a real treat, as it drives me crazy to get the endless automated voice.

    Anonymous 12/23/09 8:36AM
  • During a season where people like to complain, I would like to say "Thank You " .
    I spoke with Nicole x 5848 and she was awesome. I ordered 5 new phones and she worked with me to make sure that I got the best deals! She even called me when she said she would to walk me thru the activation process. WOW - What Customer Service ! I have always hated to call becasue it is so complicated and she made it easy!!! This is the reason I have been a Verizon customer for over 10 years. Keep up the great work!

    Lynn Farrell 12/10/09 9:42AM
  • Our family has been with Verizon for years and we will not be changing, that's for sure!
    I just dropped my phone and it died completely so I took it to our local Verizon store about 6 miles from my home. We had excellent service there and came home with a new phone. My only thing that was drop dead awful was that my phone was so damaged, they could not transfer my phone numbers or the pictures of my new granddaughter...not their fault but mine. Thank you Verizon for the greatest service and people at your local store.

    Anonymous 12/9/09 7:47PM
  • I have been a Verizon customer for almost 10 years and have never experienced any problems. I'm sure ALL phone companies are the same. The big secret is to NEVER expect any special treatment. Then, when you do get treated nicely it's a nice little surprise. All in all, nobody cares and you'll always lose.

    happy 12/8/09 7:59AM
  • I went in to update phones... purchased 2 new twists phones and the new gateway laptop with internet. I was very pleased with all of them and the help I received was outstanding. All done in a very timely matter.
    The employees responsile were
    Darreas, Dorinda and the mgr who made it all happen was Andy. The is the best store and I will always go here to this store before trying another. I recommend it to anyone looking for good customer service!!

    Kathy 12/2/09 5:50PM
  • I called Verizon re: a pre-pay wireless account which is probably the cheapest service one can get. While I couldn't find any customer service numbers at Verizon site, I did find the right number here and was able to reach them. They were helpful and resolved my problem with courtesy and respect (spoke with Jendra). For me, they did a good job. Good luck everyone!

    susanetalbot 11/30/09 6:14PM
  • I have nothing but great things to say about this company. The Customer Service is top notch. In times when I was unable to pay my bill on time I have experienced nothing but compassion and understanding from these folks.
    Ashley in customer service was very helpful and transferred me to financial services where I was helped out by another woman unfortunately I can not remember her name:( and given a second extension on paying my past due amount.

    Thank You everyone at Verizon Wireless!!!

    And keep up the great work with our service!
    I cannot find a dead zone anywhere!

    Sincerely,
    Phil Smith
    A very satisfied customer!

    supa1974 11/25/09 1:13PM
  • I jus spoke with verizon about issues I had with paying my bill this month. They were totally willing to work with me and gave me an extention on my payment due date and wont be turning my phone off!!! I was very satified with how workable they are and friendly!! It was a great customer service experience.

    Mizz Boss 11/24/09 9:54AM
  • I called customer service (1-866-406-5154)and got through quickly. I found the gentleman I spoke with to be professional, patient and polite, and was able to answer my questions. Although my issue was caused by misinformation provided by the local Verizon store, the customer service rep was very helpful.

    zal 11/19/09 9:26PM
  • I was actually somewhat pleased with dealing with the customer service department. After reading a lot of negative comments, I was expecting the worse, but the person I talked to was friendly and helpful.

    Anonymous 11/11/09 7:09AM
  • VW is great I've had 4 lines w/ unlimited minutes for 3yrs and no billing isuues, only one junk phone and they replaced it in store. Try Sprint, I had them for 6yrs. you'll beg to come back to VW.

    Anonymous 11/2/09 3:28AM
  • Last week I got the "sorry, there's nothing we can do" and this week I got the "no problem, sir. It was definitely our mistake and we'll take care of that for you." In other words, VZW CSR's are still a mixed bunch, but overall they are orders of magnitude beyond where they were a few years ago. Much quicker response and more truthful than ever, if still not perfect. Billing system is still a nightmare, though. Ugh.

    Anonymous 10/12/09 1:01PM
  • This listing for customer service worked perfectly. I got a person in less than a minute and did not have to listen to endless recordings. The customer service rep took care of my questions and concerns immediately.

    Anonymous 10/9/09 8:59AM
  • Worked great. Got right through to a real person. Verizon has treated me right so far.

    Anonymous 10/2/09 8:41AM
  • Verizon Wireless treated me real good on very fast to have a blackberry replaced, I actually spoke to a American and she new what to do. I wish Verizon could lower there rates

    Anonymous 9/30/09 10:41AM
  • I recently call the customer service department and was EXTREMELY PLEASED ! with the service that I received !!!! I worked with Tanya in the customer service department and Kim in tech support. Both young ladies were friendly, cooperative, and caring! My problems were quickly and carefully resolved! Kim even called me back to follow up on my concern!
    THANK YOU VERIZONWIRELESS! THANk YOU KIM and TANYA !
    Sincerely,
    Linda

    Anonymous 9/22/09 4:10AM
  • me and my mom just went from quest cell phones and are cell bill is mergeing with are quest bill and it is the best. we got new phones ant the maplewood mall and had the best servize to there costumers. they merged got the things they need to to get us switched dto verizon cell and quest bills. but in our house we dont get good reception because our appartments are made of bricks and recption dosnt go through bricks verry well. but the servick is the best for us. no problems with our phones.

    twins all day 9/21/09 8:21AM
  • even though verizon wireless is expensive to have....I have always had issues resolved quickly when calling them...service is good...prices are just too high..too many fees(same with most companies though).....verizon (for landline) is the one that sucks for customer service...you would be lucky to even talk to a person...i got rid of my house phone almost a year ago....all you need is a cell

    sherry904 9/21/09 5:59AM
  • I have been a verizon customer for 5 years with 3 lines on one and i absolutely love it. I cant complain at all, i especially love walking into the store and being taken care of right away.

    lilliv05 9/10/09 8:57AM
  • Always easy to reach, CSR's were very friendly and willing to hunt down answers to questions I've had EVERY time I've called.

    Will adjust my bill accordingly to the issue I'm experiencing. Supervisors are very courteous when I've asked to be put through to them.

    Don't want any other provider 1. because of awesome coverage and 2. because of awesome customer service.

    BritaB15 9/9/09 12:49PM
  • I have always had quick and courteous help from VW.

    Anonymous 8/21/09 11:10AM
  • THANKS!
    Tried calling 611 for customer service and was put on hold repeatedly - support person could not fix anything. She said it "wouldn't take" and that the ID # I was reading her was wrong. Hung up!

    Called this number from a land line and Evan took care of everything in a few minutes - said he didn't need the ID # as it was already in the account.

    Anonymous 8/13/09 2:44PM
  • Shortcut worked perfectly. Spoke with Consuelo who was very helpful!

    Anonymous 8/13/09 5:33AM
  • I add an issue with my bill after adding an additional line and upgrading to a family share plan. It did take two calls, but it was resolved effectively. Other than that the service I've had with them has been exceptional. I'm very happy with Verizon Wireless and I will continue to be a loyal customer.

    Jason 7/30/09 12:50PM
  • The person who assisted with my problem was Chris, he was friendly and helpful.In less than two minutes my problem was solved.

    Anonymous 7/26/09 7:53AM
  • I needed to discuss my problem with a real person from Verizon but to know avail until I found this number. After calling and giving my phone number I was promted to give the last four of my SSN, instead I entered nothing and was promted to a customer service rep that was very very helpful to resolve my issue. Thanks Phillis

    Anonymous 7/22/09 2:52PM
  • This worked perfectly for me as well. When prompted for the last for digits of my SSN, I just waited, and the automated system then put me through to a rep. The rep was polite and competent, and addressed my concerns completely.

    anon 6/29/09 11:38AM
  • I used the directions that were given. I was immediately transferred to a Verizon representative and she was very helpful.

    Anonymous 6/29/09 10:00AM
  • Ashley was awesome. Thanks!

    Anonymous 6/26/09 12:59PM
  • I would like to say that i have called the customer service line twice today... the first because my phone is broken and had questions and the second because i had more questions that slipped my mind the first time i called. both times when i called the customer service rep was very polite and helpful. I am in retail management, and let me first say that I, and many of my co-workers are so much more helpful to people who are calm and polite. people that walk in my store screaming at me telling me all i am going to do for them honestly... get nothing. if youre polite, they will return the favor and help you out. so all you people that are so pissed off, take a second and chill out before you call. i promise, be patient and you will get results!!!!!

    Anonymous 6/9/09 7:56AM
  • I just want to say Thank you for this helpful piece of information. The woman I talked to was very nice and really helpful.
    She talked me through everything she was doing. She was never rude and honestly this was an enjoyable experience. Thank you Verizon Wireless. i will continue to be a customer of yours for a long time. And thank you Sandra for being so kind to me through my troubles:)

    Anonymous 6/6/09 6:21AM
  • I read the posts on here & I was like "Great, this is going to be a big hassle..." I called & pushed the 0####0 & went straight to a customer service rep who fixed me up within a few minutes. I can't remember her name, but she was awesome! I can say that at least this one time everything happened very fast. I do think their business dealings with customers are usually 50-50 if you can get what you want done. My friend works for Verizon corporate & I do hear that it's a messed up company...

    TropicFreez 5/31/09 10:09AM
  • I had a problem with getting rid of Premium Text messaging services that had gotten attached to my account. I dialed the number listed on this site and then input 0 #### 0 as suggested, and was immediately connected with an incredibly helpful, and knowledgeable rep by the name of "Elaine". She handled my problem account and with tact and expertise, and corrected the situation. Verizon, you need to give this "Elaine" a raise. She is an asset to your company. Thank you SO very much!

    Josephine 5/28/09 9:26AM
  • Called to turn my phone back on from being off while in Iraq. Got right through, operator took the info and it'll be on when I asked it to. No issues. Probably because I'm not a pain in the a$$ customer

    Anonymous 2/17/09 11:33AM
  • great customer service. handled problem promptly and in the consumers favor

    Anonymous 1/20/09 5:06PM
  • For the past two weeks, I, too, have had problems with Verizon kicking me off the air; the difference, I was treated great by customer service. Both calls I made were taken care of by a very friendly representative. Both times, although different people, my requests were addressed and problems were solved. This was perhaps my best dealings with any customer service rep for any company with which I do business.
    Thanks Verizon

    threegrants3 1/18/09 6:39AM
  • My two sons and I received Dare phones for Christmas. One son dropped his phone and broke the LCD. His account had the Rhapsody premium service charge, which I specifically declined. I had many questions about billing which I never asked because of my concern that I would get jerked around by idiots. Like I said this was a gift.

    The 800 number listed on this site was down for maintainence, when I called it on Saturday. I found a sales number on the Verizon web site which, had an option for questions about premium services like Rhapsody. Verizon sales claimed I signed up for Rhapsody. I kept asking careful questions. Verizon then discovered the sales rep had signed us up and then agreed to give a full credit.

    Verizon asked if I had anymore questions and assured me the goal was to answer everything. Verizon answered each question one by one. Sometimes I remembered a new question and Verizon answered it too. Each time I seemed to be out of questions Verizon asked me if I had any more questions.

    Verizon agreed to replace the broken phone at no charge, even though I didn't purchase the insurance. Because this is a new phone, we received a brand new phone and not a refurbished phone. My son keeps talking about how they agreed to send the phone in two days and it arrived in two days.

    Each of my back log questions was answered one at a time. I was exhausted after 45 minutes on the phone, but the rep was happy and willing to help me further. I had to admit they helped me with everything.

    I am tweaked that because I got a phone I'm locked into a two year contract. I don't like that it is $175 per phone to get out of the contract early. If it wasn't for this we would have purchased iPhones instead.

    The touch screen, mp3 player, camera and the customization options are enough to keep the three of us interested. We are always finding new ways to do stuff and are happy with our gifts, anyway.
    I guess

    erkr 1/17/09 2:02PM
  • Submit your comment >>
  • I worked for Verizon for 3 years and now work for Sprint. After my time with the two carriers I have come to the conclusion that this all that cell phone carriers care about is the bottom dollar, with no regard to what's fair and ethical when it comes to their customer's or employees. I ported out a number from Verizon 3 days after the bill cycle ended and was billed for the entire month service which they will not credit back. I never even signed a customer agreement stating this is policy because that number was ported in from another carrier and I had a used Verizon phone on the it. They offered to reduce the amount down by almost half but I still told them good luck in collecting it and I'm never returning as a customer again.
    As a former Verizon and current Sprint employee, I can say the treatment for the employees is the same as the customers. It seems like the motto is "Find every possible reason to "fee" the hell out of your customers and to keep as much money as possible from from your employees paychecks for things they have little or no control over."
    I will be moving soon and looking for a new job with anywhere but a cell phone company, and I will never be subject to a contract again. I'd rather buy a phone off Ebay or full price now that I've seen both sides of the coin when it comes to the policies and procedures of two major wireless carriers.

    Former employee and customer 3/13/12 3:11AM

  • I've worked for Verizon Wireless Customer Care for a year now, and I have to say that Verizon Wireless has some of the most ungrateful customers I have ever spoken to. They seem not to understand that Verizon Wireless, just like any other company, has rules and policies they have to follow. They aren't trying to be unfair to you, or rip you off. They are policies that apply to every customer we have, and that the majority of cell phone companies have. And I am not quite sure what one of the other representatives are saying about 70,000 a year, unless said person is a supervisor. We are overworked and underpaid, and punished if customers fail us customer service representatives on issues we couldn't resolve because we had to follow policies. You go to work everyday wondering if you are going to get yelled at by your boss because a customer disliked the fact that because they opted out of insurance and ran over their year and a half phone, we can't offer them any free replacement.

    Ken 2/15/12 1:06AM

  • I used to work for Verizon Wireless and left after 6 years. When I first started with the company (pre iPhone era) I felt they had my best interest at heart and cared about their customer. It seemed like the release of the iphone changed them forever. While the company carries that phone now, their main concern has always been to be the largest cell phone carrier. When that slipped away from them, they took it out on their employees. People who were hired for customer service were now being forced to be sales reps and they even tried to put people on performance warnings, which they later rescinded. Then, to top that all off, they change dates and other pertinent information on performanxe appraisals. If a customer calls in to disconnect, they penalize the customer for using the word "disconnect" back to the customer. They prefer you act as though you didn't hear the customer and keep trying to move forward with the call. In any case, got tired of the lies, high phone bills (even for employees) and quite honestly...the b*llsh*t!

    fckvzwgetcricket 1/10/12 7:33PM

  • I am an ATT employee and this is my 3rd wireless company to work for. I started off as a verizon wireless customer service rep and i have been on the other end of the phone calls customers make and it is sometimes stupid on how they treat their customers. Then i left and went to the best company in the world ALLTEL but was purchased by VZW and as a retail rep they are horrible to the reps. the pay is top notch the benefits are top notch in the industry. Now to all the VZW customers that have a complaint about the reps in the store i am gonna tell you something behind the scenes that we dont talk about because of the shhhhhhhhhhh code we have as retail reps. We come to work everyday scared and with the fear of losing our jobs every single day with VZW. i worked in the Houston/Gulf Coast market and this is the worst ran market in all of the company the Area VP runs her market with FEAR and it makes it a hard place to work and that is why we can have attitudes sometimes but we all love working with customer and when some immature customer come in with a issue that is not the company fault your child done it we will help if you come as an adult because guess what we are adults also. When i put in my two week notice to leave VZW and come work back to a divested ALLTEL store that was purchased by att was the best day of my career. And there is a saying in my store we have a saying that the grass is greener on the other side because there is a person on the other side that have to water mow and keep up the grass. that person is the SALES REP.

    Pissed Wireless Employee 12/2/11 3:25PM

  • Working for verizon has been a joy. I enjoy talking with customers. but customers do need to understand that our company just like any other one has its rules. and it doesnt make sense to yell over a rep when they are trying to explain something you just dont want to hear. for example. i had a customer call in today and wanted to know why his supposed overnighted phone had not gotten to him yet. i did some research and saw he had not accepted terms and conditions, so that meant his phone hadnt been shipped out yet. all the cust did was yell at me saying he did this and that and its all done and he already paid his money. i was trying to help him accept terms so he could get his freakin phone. but alas, he escalated and then just hung up. i mean, really? we arent gods who can go " oh so you went over your min by 600 two months ago and you want to change your plan now to get credit? SURE!"...... yes we can bend the rules sometimes. but we still have limitations. i still see verizon as a good company. again, i enjoy the work.

    zero 11/18/11 2:42AM

  • No wonder customers think we are rude. Look at how some of you are talking about them! Not everyone knows what we know about technology. We are the experts and it is our job to educate customers on the products and services we offer. I have worked for the company for 6 years and have seen a real decline in service. Part of this is Corporate expectations of employee behavior and achievement vs Store level Managements expectations. There is a tremendous disparity and disconnect which causes low moral because we hear one thing and then get told by our managers something completely different(and then get written up). Store Management expects you to sell out your @ss and work magic with sales. Dont tell me to be a consultative seller and always sell the customer what they need and then tell me that I need to get a manager involved everytime a customer wants a basic phone...when thats all they need. I'm sorry but I'm not going to sell a 85 year old an iPhone because Store Management doesn't want their smartphone take rate to suffer. Its a simple smartphone yes but a smartphone is not for everyone and that is just facts. I have never had less than a 1.0 multiplyer for my return rate because customers like and need what I sell them and keep the phones. I don't wheel and deal or make rediculous promises and I'm not shady by any means. Im a "middle of the pack rep. and I get crap for my numbers(which are not horrible). I've seen people who don't do a damn thing get promoted and get accolades for kissing the right persons ass and the people who work hard and truly care get walked all over and abused. I stepped down fom management 4 years ago because what I was told to do as a manager did not correlate to the values I held as a person. Don't blame the reps for everything. $hit rolls downhill.

    justasalesrep 11/6/11 8:35PM

  • WE THE EMPLOYEES, GET AMAZING PAY and AWESOME benefits because y'all can be so rude! A company that compensates me fairly for the hard work I do? I don't think people understand how hard every employee works every day in all channels of this company. If you don't like to work hard, than you can't work there. You will last maybe a month after we pay to train you for a month. And I love when people talk down to us, "You sell cell phones?" Yeah, and I made around 70,000 grand last year, I have medical.dental.eye insurance, I got a raise and a bonus, and I got prizes for winning contests. so, go ahead get mad at me because you can't check your emotions regarding your phone, there's people in the world that don't have access to clean water... but god forbid you don't have remote access to Facebook!

    anonymous 10/2/11 4:25AM

  • Verizon Wireless is a BUSINESS. They need to make a PROFIT in order to expand their network and provide you with cell phone service. There was a point in time where NO ONE relied off of a cell phone and now everyone does. And Verizon hears everyone's life or death situation if they can't make a call. BOO HOO. If it's your ONLY phone and you WILL CRY if it doesn't work properly one day, guess what. Your computer crashes sometimes. Your home internet may be down. it's TECHNOLOGY and you don't think someone wants it to work for you? and GUESS WHAT: If you stop and read information, instead of going in and harassing an employee, TRY YOURSELF FIRST. You can pay your OWN bill, because you can CLICK A MOUSE, DIAL NUMBERS, and TOUCH A SCREEN. It's not their job to set up your ENTIRE phone, OPEN THE BOX and TRY before you stress out yourself and someone else. And if you buy ONLINE, expect to set up your phone yourself. Employees work off commission so if you CAN"T purchase a device from a salesperson, it should mean you CAN do it on your own.

    everyonebenice 10/2/11 4:08AM

  • Verizon has by far been the best service I've tried Sprint, T-Mobile AT&T Metro and the customer service and coverage sucks.... and I'm an employee at
    AT&T and with the discount it's still not worth it

    msKathy 8/15/11 7:35PM

  • I'm currently employed through a verizon wireless vendor as a customer representative, and I'm appalled at the way our supervisors tell us to handle the calls! They're refund/credit not-seys, and they treat customers with little to no respect. We get a lot of calls from unhappy customers who have unfortunate run-inns with verizon wireless in store reps who consistantly give them the wrong information (they know NOTHING, are paid to look pretty!). It seems vzw is not what I thought it was.. Granted this whole 4GLTE is better than 4GWIMAX offered from sprint, but hell I work for vzw and would rather go with sprint. What does that tell you people? But I love this job.. It pays, and I love to interact with all of you unfortunate souls getting raped by vzw. At least if you ever get me on the phone I will fight til the death to get your issue resolved, and get your retarded charges credited. Not all customer reps. are the same, some of us actually care!! (and know what we're doing!)!

    empathetic_VZW.CR 3/22/11 7:16AM

  • im a vzw employee and we do not support any 3rd party applications... i wont go to taco bell complaining that mcdonalds screwed up my order. dont be so childish

    oldman 10/17/10 4:04PM

  • So I work at Afni which is hired by Verizon Wireless to do Customer Service. I had 8 weeks of training. I hate my job! I hate Verizon! I sit at a desk for 8 hours a day having customers SCREAM at me. I would blame 75% of the issues that most customers are having on STORE reps who don't care about anything beside the commission they are getting for selling you something! Than something goes wrong and they don't remark your account or sign you up for trails and you fail to notice and call customer service SCREAMING at us like we did it. These calls that take 45 mins are because more than half the conversation is spent with customers yelling at the rep on the phone! Well calm down and talk about it. We do have limitations and NO we cant break the rules. The other 25% would be customer error on going over or accidentally doing stuff. Most reps are willing to work with customers to give them the best deal if they are screaming. We understand your upset we would be to! I have only have 4 escalations to a supervisor but also had 4 customers talk to a supervisor to say how good I am. I have passed all my surveys done by customers. But because of the crappy reps at stores and customers who insist it OUR fault and we are mindless robots I am quitting my job. Next time you call customer service and want something solved be direct and nice about it and more than likely you will get treated well...how do you except to call someone screaming about something they didnt do and except them to stay calm when everyones favorite word when mad is YOU YOU YOU did this and YOU HAVE to fix it...we are human to and have feelings it not the best feeling in the world to be SCREAMED at all day and go home in tears! Yes there are bad reps out there who don't care but there are some that do and they are there to help you out and are doing there jobs. I would like to say I am one of those but because of the way I have been treated by customers screaming at me I can't do it anymore leaving work in tears. Honestly Verizon does suck and it is all about money but what do you except from such a HUGE company. I am sure you will have the same issue with any big phone company! I know I have with Sprint! I am sorry for all the problems that anyone has had with verizon and good luck!

    ~Soon to be ex Verizon Wireless CSR

    VZW_REP 10/5/10 11:40PM

  • I work in tech support for vzw. Here are some tips and info I wish everyone would remember or consider. First, if you need your device replaced under the warranty it is replaced with a REFFURBISHED device. This is the MANUFACTURERS warranty..not verizon. Yes it sucks having it replaced like that but it is with every manufacturer. If your tv breaks and the manufacturer replaces it guess what..refurbished. When you have your car repaired...refurbished parts! Second, if you have a blackberry or any data device PLEASE back it up when you first get it all set up. Third, if you are getting a data device please research it first. Try using it at the store, read online about it, look at our support website. We make sure you can make/receive calls, messages and internet. Setting up your phone is YOUR responsibility. We get the manuals just like you do or in newer device cases that dont come with one its online. We dont mind helping if you get stuck but please dont get mad when we dont have it memorized or are not alloted an hour to help set up your phone. Do your research as a consumer. Yes we also have a responsibility to give you info on products we sell but we don't always support every feature/capability on the device. You wouldnt call microsoft for support on third party programs you download on your computer. I know we all rely on our phones so much but its an electronic device, network connections and servers are involved...They will never run 100% all of the time. Stuff happens, take a deep breath and relax:)

    vzwtech 6/9/10 3:45PM

  • another awesome week , i got a 10 on an after call survey but achieved first call resolution. I gave the customer info about his rebates and he didnt want to hear it, he was six months past the expiration date and there is nothing i could do except give him the citibank number and maybe he could work something ou with them. If people are going to be catty about it I belive we should get the aftercall survey removed its causing more hate and discontent than imagined, especially if you are trying to educate the customer on how to avoid pitfalls while dealing with verizon / citigroup/asurion problems. however somebody in corproate needs a job and since they are only good at coming up with stats and surveys then it looks like we'll be getting abused for a bit longer

    Anonymous 4/16/10 9:13AM

  • as a verizowireless rep I handle a great deal of calls troubleshooting devices. most of these problems could easily be resovled if customers would remember their user id and password information that is needed for logging into their smartphones. if customers would read their user manuals and follow the steps to do these tasks they would have no need to call me. occasionally I get a long call that has to do with why I cannot issue a .99 cent credit because someone called out of country without an international plan. I personally want to rip their heads off, so someone that has a real problem can get on the line. In most cases i just let them vent and they walk away unsatified. I myself called customer service once in 12 years and it was because i was in Vegas drunk as a skunk and could not remember my password.
    Dr. Gonzo

    Anonymous 4/12/10 11:59AM

  • I work as a customer service rep for VZW prepay. Please understand that our hands are completely tied on some of our customers concerns. Believe me I would love to sprinkle some magic dust and fix everyones issues but people get real. Do you pay $15 for electicity/water bill/ food and expect to use it the rest of your lives? Would be nice I know, Im a single mom and understand how hard times are. Just stop and think people we are all having hard times and your cust rep may be worse off than you are and just let him/her do their job in piece and we will do everything in our power to help you out and resolve your concerns to the best of our ability. Yes there are some great people that call for reasonable concerns but we also deal with alot of cust that try to beat the systems and want evrything for free.Sure keep hanging up you may get that rep that will tell you they will fix it for you but eventually Verizon will catch it and you will loose it.Or the rep will mess your issue up worse than when you first called complaining,and then you will have more complaints and issues to deal with. Be patient and things will work out and get over that " I DESERVE IT ATTITUDES or the EVERYTHINGS FREE. PEOPLE WE DO NOT LIVE IN THEM TIMES ANYMORE. And just to clear up one more thing UNLIMITED DOES NOT MEAN FREE, Nothing is free!!!!!!!!!!!!

    we-try-our-best 3/29/10 8:10AM

  • the reason people think wer unfriedly is becasue we get yelled at all day long, by people who think they deserve the world. people need to calm down, its not the end of the world its a cell phone for god sake..We dont issue credits for no reason its not are fault little tommy downloaded something. watch your kid its not are job.also to be a smarter consumer, which im sure you are because you all go online and post compaint after complaint.read up on are servcies at vzw.com. then youll know when theres extra charges. so please stopping giving us crap everyday becasue you cant get what you want. any one do that on there electric/gas/water bill..noo..as far as getting in touch with us its not rocket science you just need good listening skills..cancellation.go ahaed 1 less complaint a day.but no etf waivers.issue resolved? yes we do you just dont like the answers..frindly? up until u start in on us.knowledge? yes. but cus think they know it all..

    tbob3 3/12/10 6:47PM

  • Verizon wireless offers its care representatives a giant amount of information we can use to help our customers. There is a policy in place for every situation that my customers have, and most issues have a simple fix. And even if they don't, we'll still work hard to figure it out. I mean, we can't give you a free $600 smartphone when you decide you want one, and we can't credit you back for your entire bill, and we can't give you an employee discount for the past 10 months when you never called in about it in the first place, but we can help with pretty much anything else. Why people seem to have so many problems with our care team is beyond me, and, in all honesty, most Verizon Wireless customers are reasonable people. I think people just like to complain. Most people don't mind paying a little more than the competition because their service is excellent everywhere they go. They have a customer service team who resides fully in the United States who, 9 times out of 10, will reduce overage charges when they call in. We have a team of close to 30 expert departments that work diligently to see a customer's issue through.
    So, yeah, I'm fed the company line. Verizon Wireless has the best value blah blah blah, but I see this in action 40 hours a week, and it's legitimate. And believe me, this is not the only care team I've worked for.

    thanksforcalling 3/9/10 10:25AM

  • I am an employee from verizon wireless and a costomer service representative. All I have to say that I am very happy working for this company. The benefits, training, and opportunities of the company are amazing. Also are customer service is great. We work hard to do all that we can do for customers. but u also have to remember we are a company. we cant just give you credits or new phones everytime u request them. Everyone is entitled to there opinion but I am extremely happy with vzw and we work hard every day to please are customers.

    Anonymous 12/1/09 8:22PM

  • And just to continue the rant, there are a few bad apples, yes, but we do not purposely hang up on a customer unless they are screaming at us so much that there is nothing we can do to help because they wont let us talk. It's not very easy for us to ask help when we need it at work, and all of the departments are in different cities, states, and even customer care is split up that way, reps have no control over which rep you end up with when you call. And when you ask to speak to the highest supervisor, no we are not in the building with ANYONE from verizon corporate, and we really don't have the numbers to reach corporate. If we could do half the things customers requested, we'd all have magic powers and wings!!

    Anonymous 5/12/09 12:23AM

  • I am actually a customer care call center rep and let me tell you..I understand why half the customers are mad when they call in..but half the time we literally can't do anything about it if we tried. And then it doesn't help that there is SO MUCH information we have to learn that just gets thrown in our faces before we get tossed on the phones, customers wonder why we are confused so often..not only that, but when demands are being thrown at us on the phone too when we can only do one thing at a time doesn't help either. Most of us are just trying to do our job, everyone has things they can and cannot do at work, including us. not only that, but every call, we have a huge LIST of sequence to follow that gets drilled into our head on a daily basis, we get in TROUBLE for handing out most credits. And we go into work every day and for the most part just get one phone call immediately after the other of people screaming at us before we even know what's wrong. And then we get threatened all day, I've been told things you couldn't imagine just because the rules of my job tell me I couldn't give them that free phone or credit the overages. And then customers tell us we are bad people for working for Verizon, or that we are losers, for starters, we hear this stuff ALL DAY, and all we are trying to do is pay rent and buy groceries just like everyone else. We can't work magic over the phone, and just because we aren't exchanging something or crediting something doesn't mean that we don't want to, really it means that we CAN'T. I'm sorry, but I'm not losing my job over a $50 dollar credit so I can wait a month to get a new job just to pay my bills. I've had times at work where I almost want to cry on the phone because this customer is SCREAMING at me and I can't do anything about it to help them. My point being, if you are mad at Verizon, be mad at Verizon, but don't take it out on a representative that's following the rules at work so they can continue to put food on the table.

    Anonymous 5/12/09 12:14AM



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