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Verizon Wireless

Customer Service Ratings and Comments

Verizon Wireless is ranked #56 out of the 233 companies that have a CustomerServiceScoreboard.com rating with an overall score of 59.61 out of a possible 200. This score rates Verizon Wireless customer service and customer support as Disappointing.

NEGATIVE Comments

144 Negative Comments out of 189 Total Comments is 76.19%.

POSITIVE Comments

45 Positive Comments out of 189 Total Comments is 23.81%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • Since Verizon mergerd or bought out Alltel, I have had nothing but problems. I don't care what there facts are...This service is terrible. It stinks! I have had over 400 dropped calls in a very short period of time.(WEEKS) Not to mention, I have always had some dropped calls since Verizon started billing me...I totally depend on our cell phones to communicate with the rest of the world. I have not had a landline in years. However, with this terrible service, I am forced to go backwards and get BellSouth again. I hate Verizon...I never had these problems before. I recon it would be safe to say that I am mad as heck here in Aiken SC.

    Anonymous 3/10/10 9:40AM

  • Went to store where I bought defective phone and in the end was totally not satisfied with my "that's all we can do for you" choices to replace the phone. Went home and called 1 800 number and found someone willing to work with me but in the end just went to a DIFFERENT verizon store and was satisfied with thats stores help. Why is it I was able to get a FREE (once rebate is received) replacement phone from one store but not from another?What's with the inconsistancies?? I will end my contract when it's term is up and WILL switch to a different carrier.

    Anonymous 3/9/10 5:39PM

  • Verizon Wireless is not price competitive at all and in this economy that is tragic. I have been with Verizon for several years and currently pay around $205 per month for my cell line for my Blackberry storm which includes a data (internet package), and a line for my daughter and one for my son with unlimited text messaging and the 1400 minutes plan. I got a call from AT&T with whom I currently have internet DSL service and home phone service for which my monthly bill is around $100.00. The rep from AT&T wireless said that if I converted over to AT&T that she would give me the same plan (1400 minutes and unlimited text messaging) PLUS data packages for THREE smart phones (in other words, my kids and I could all have blackberrys or IPhones), PLUS she would waive the activation fees and my new monthly bill from AT&T (which includes my DSL, land line and THREE smart phones with data/internet) would be $182.93. So, in theory I am only paying $82.93 for three smart phones with data packages versus Verizon's charge of $205 monthly. Even with the early termination fee charged by Verizon ($210 for all three lines), it would be worth it and I can't find a reason not to switch. I called Verizon and told them about this plan hoping they would at least bundle the data package so that I didn't have to pay for all three lines if I wanted to upgrade my kids to a smart phone but they said there is nothing they can do. Nothing they will do is more like it. AT&T will win this price war.

    Cost Conscious Mom 3/8/10 3:59PM

  • When most people come into a Verizon store it is because they have a problem and are already upset. The Palestine store does not realize this. Make a designated line. People standing everywhere get more upset at others coming in later and going before them. If you phone will not work and you need it, standing around for 30 to be helped, and then they do nothing, will upset anyone. The sales people want to sell products, but not do anything about service and don't ask to see the manager. He is never there.

    Anonymous 3/5/10 7:09AM

  • verizon called me tuesday noc to demand payment for a bill.........already paid that afternoon....the call was after 9pm....the delightful service rep then demanded to know when i would pay "the remainder of your balance"...ie, the bill that was not due for another 2 weeks..........i called verizon to complain and the rep was sympathetic, stated he would pass it on to a supervisor, blah, blah.......you guessed it, no return call.
    called verizon today to talk to a customer service rep to discuss; rep stated "oh that's too bad", but did not get a supervisor, and then the call was disconnected....after sitting on hold for 6 minutes. i called back and spoke to another "customer service rep". more sympathies offered, nothing else. what a poor example of customer service. i was about to order home computer thru them....and have had them for 6 years! am seriously considering cancelling my contract for the $90 fee!

    Anonymous 3/4/10 10:24PM

  • Why would you sell a phone you do not have the softwear to transfer the information from the old phone to the new one just purchased. I have been trying for two days, after standing in line for 45 minutes yesterday, was told come back today. Still not able to transfer. Totally wrong.

    Anonymous 3/4/10 12:36PM

  • I am one of the several customers that got placed into the "trust market." Not only was I not informed of this, ever since this happened I have not been able to pay my bill with anything other than a debit card or cash, I cannot go to a Verizon Store and get help or advice. This whole "trust market" thing has completely screwed me over, to the point where I am getting no kind of help to have my phone replaced, which is still under warranty. Customer Service will not give me the same kind of deal that someone outside of the "trust market" will get. And all in the end to find out that my phone number may be bought by a different cellphone company. Verizon only cares about buying new cellphone companies and not helping out there own customers that they are screwing over. I have even thought about canceling my contract last night the price was $150 today it was brought up to $250. Explain that please Verizon.

    P.S. They will swear at you and hang the phone up on you too.

    Anonymous 3/3/10 2:59PM

  • I've been a verizon member for 18 yrs. We are now 5 on the family plan. Since 12/08 three of us have either MV touch and two have MV3. On 2/10 bought another MV3 and at the time of purchase was not told we had to purchase this "DATA" plan for additional $9.99 per month FOR THIS ONE PHONE ONLY AND NOT THE OTHER 3 COULD SHARE THIS PLAN--rip off. First of all we will never want to use this email downloading feature. I called immediately to CANCEL this additional UNWANTED expense and was told in order to cancel it we had to take back this last MV3 and purchase another type of phone. WHAT is going on with Verizon. I do not want this feature and do not want to pay an extra $9.99. If I do not get this feature removed I am going to go with another service company that will be glad to get our business. Now do you want to loose an 18 year customer???????????? Verna E.Venuto

    vev815 2/28/10 5:43PM

  • Purchases Voyager for grand-daughter. Few months screen when black- given refurbished Voyager after $50 insurance fee, screen when black-given refurbished enV as out of Voyagers. Screen went blank, lost pictures and contacts-given refurbished enV,lost pictures and contacts-given refurbished enV. This enV came with the earpiece not working and screen continuously scrolling. After 9 customer servie people and 6 different states -got new phone-less features than originally purchases phone. Won't replace with same grade phone- touch screen- like Chocolate. Within one year have gone through one new phone and 4 refurbished.

    berandt 2/28/10 2:48PM

  • Within one year have gone through the original phone purchased and 4 refurbished one. All phones have malfunctioned. Finally agreed to send a new phone but it is not same quality as originally purchased. It is lower grade phone. Many hours spent on phone to many different states and customer service representatives. Won't agree to seen phone with same features as original phone.

    berandt 2/28/10 2:39PM

  • You guys make me almost afraid to do business with anyone. I just bought a new hp laptop. I went to Cricket, service too slow. I went to Sprint, customer service over the phone is great! The customer service reps. that work in the side stores, horrible!! If you have a lap top that's 64 bites. They haven't any soft ware yet.Only working on 32 bites. I don't know where to go. It's sad to pay all this money for poor quality service.

    helpme1 2/26/10 11:51AM

  • 3x over the past 14 months Verizon has secretly added a data pack for $30 to my account. I keep having it removed. They dont care, This company is full of thieves and lies. I hate Verizon almost as much as I hated AT&T coverage. DO NOT JOIN VERIZON!

    Anonymous 2/25/10 4:30PM

  • The best way to address this is to list the e-mail string.

    To all, Feb 24, 2010. 10:01 am

    Just received a call from Verizon in regards to this e-mail. The lady's name I did not write down (my Bad) wants to explain my equipment is at fault and I need to switch out the phone for line 3010 because its a ALLTEL phone ( Verizon bought ALLTEL) and again I have to change to get proper service. To make excuses for the Dunn,NC store where this problem originated and to say I may have been told something at the store or maybe not. Felt like I was talking to an HR/ attorney person, not to mention feeling like I was being called a liar.

    BOTTOM LINE: This junk of what I need to do is unacceptable, I'm a Verizon customer who has had to go to three stores and countless hours dealing with customer service. Tired of excuses, give this to someone who some common sense and can fix the problem.

    Still upset and disgusted;

    Rodger

    ---------------------------------------------------------------------------------------------------------------------

    In a message dated 2/23/2010 9:47:43 A.M. Eastern Standard Time, Bigrodg45@aol.com writes:
    Shane,

    I tried it again and this is what it says.

    Block Details for: 910----- 910-5-- Help: Spam Controls

    Not available for this cell phone number

    This is totally unacceptable, ALLTEL plans are treated as 2nd class customers.
    -------------------------------------------
    Further more when I added a line to my account on Feb 15, 2010. I was told at the Verizon store in Dunn by the lady that assisted us(check my account for the name), that I should stay with my ALLTEL account and not change over to a Verizon plan.

    My son notified me on Feb 22, 201 that his phone had a data plan and no text plan.

    When I added a line to my account it was to be that we share the min and that the new line (2131) would have its own text plan. Both of our lines would have the internet blocked. My sons line 2131, had a data plan put on and internet blocked, and text were to be paid for per text. How screwed up is that.?

    I went to the Verizon store in Aberdeen,NC. where I was assisted by Walter Lovett, he did in fact inform me that line 2131 had no text plan and there was a data plan but the internet was blocked. (all this because of the Dunn store). He deleted the data plan and added a text plan to 2131 as I requested. I was also informed that if I would of changed over to a Verizon plan on the 15th when I added the line it would of benefited me greatly and my service would of by significantly improved. (again the Dunn store told me not to change). WANT TO TELL ME WHAT IS GOING ON WITH VERIZON...

    I"M ALSO TO UNDERSTAND THAT MY NEXT BILL WILL HAVE A CHARGE FOR A DATA PLAN AND A PAY PER TEXT CHARGE ON LINE 2131. IF THIS HAPPENS, WHICH IS TOTALLY CONTRARY TO EVERYTHING SET UPON ON FEB 15, I WILL EXPECT VERIZION TO RELEASE FROM ANY CONTRACT DUE TO THE TOTAL FAILURE AND NEGELENCE BY ITS COMPANY AND EMPLOYEES TO PROVIDE ME WITH THE PROPER SERVICE I REQUESTED.


    Ok, I had to call Verizon customer service again, this time to get a corporate e-mail address. I spoke with Kristen Smith, who was very polite and very helpful. I insisted on a corporate e-mail address which she gave me. She also adjusted my bill to try and take care of the issues. To bad you do not have someone like this lady working in the Dunn, NC store. She was a pleasure to speak with.

    You have no idea how totally Pissed off I am still and tired of having to deal with Verizon over this. There is still the issue of how I was treated in Dunn, NC and the bad information I was given even when I wanted to chance to a Verizon plan.

    Rodger


    In a message dated 2/19/2010 11:43:57 A.M. Eastern Standard Time, vzwkanacustservicese@gl.verizonwireless.com writes:
    Dear Rodger,



    Thank you for contacting Verizon Wireless via our Website, my name is Shane. I know how important it is to block unwanted numbers, I will be happy to assist you in resolving this matter. We greatly appreciate your business and take very much pride in providing you with your wireless service!

    Rodger we truly appreciate your long term business and look forward to providing you with the best service available. I sincerely apologize for the delay in response. First let me apologize for your previous customer service experiences. You are certainly our top concerns and it disappoints me that this was not conveyed to you. Verizon Wireless offers a call-blocking feature that is included with your calling plan called Call and Message Blocking. This feature allows customers to block up to five ten-digit numbers (per wireless number on the account) from calling or messaging them. Call and Message Blocking does not block calls from unknown or restricted numbers or messages sent from an e-mail address. The block will remain active for 90 days. Once it expires you will need to request to have the block reinstated.

    Call and Message Blocking can be added/removed online by signing in to My Verizon: www.verizonwireless.com/signin using your Account Owner user ID and password and doing the following:

    1. Click on the "My Services" tab.

    2. Click on the "Verizon Safeguards" tab located on the left side.

    3. Click on the "Spam Controls" tab.

    4. Enter up to five 10-digit numbers under the Call and Message Block tab and click "Apply" once completed.


    You may also reply to this e-mail with the following information to have this feature activated:

    1. The wireless number(s) to which you would like this feature added.

    2. The complete ten-digit number(s) (up to five per wireless number on your account) you would like blocked.


    I make it my personal goal to resolve all of your wireless concerns. I hope I have done that for you today by providing you with information on blocking unwanted numbers. We appreciate your business and thank you for choosing Verizon Wireless.

    Sincerely,

    Shane

    Verizon Wireless

    Customer Service Representative



    Bigrodg45 2/24/10 9:16AM

  • Wow it seems everyone has the same issue with verizon and their bad service. Battery mysteriously fails the day after warranty is up... they wont replace. Stuck with this horrible Storm phone that locks up any wont take calls . at &t time....

    phil 2/19/10 3:48PM

  • I went to the Palestine, Tx. verizon store on Feb. 16....only one salesperson was in the store helping a couple...the door sign says....Open 9:00 am....after I waited patiently for 13 minutes, I asked the lone clerk for someone to help me....her reply"I am the only one here....sorry".....the Mgr. is Jason Black....this store has always never HAD Enough help!! They make you wait, and wait and wait....no wonder more folks are going to AT&T....or just plain else where for better CUSTOMER SERVICE....THIS IS A BUSINESS...KEEP YOUR CUSTOMERS HAPPY!

    Anonymous 2/18/10 6:31AM

  • Stop complaining and just call the FCC.
    Thats what I had to do with Sprint a few years ago and haven't had a problem since!!!
    And contact your States' Public Service Commissioner. Let them take care of your problems, that what we pay them for!!

    anne 2/17/10 9:54AM

  • I have been a Verizone customer for two years and they aren't helpful at all,I damage my phone but couldn't get another phone until April 2 no matter what kind of condition the phone is in.I try to get a droid eris and they told me I would have to change my plan to get one and I wasn't eligible to get a upgrade.So they showed me some lame phone that I didn't even like and told me those were my choices. Verizone soon as I find out how to get out of my contract I will be chuncking deuces at you because you suck!

    Gucci girl 2/16/10 6:26PM

  • I think I'm switching to At&T I was treated very rudely when I went to the Verizone store in Alex-City. I asked could I upgrade my phone and I was told I couldn't not even if I paid cash money for the phone,and then was told that verizone only had a limited choice on what phones I could upgrade to. I can't get the phone I want . Where they do that at I pay my bill I should be able to get whatever phone I want as long as it is through verizone. At&t here I come verizone treat your customers with more respect!!!

    Dyme div@ 2/16/10 6:07PM

  • I have been in search of this phone number for over 4 months!!!! Ridiculous!!! This will be my tenth attempt to resolve a problem I was guaranteed by your retail offices was settled. Your customer service is horrible. I have worked as a customer service representative for the past eight years for another large corporation and I wouldn't have a job if I represented my company like your people represent you company. Your CEO and various other million dollar paid executives need to be FIRED! DISGUSTING!!!

    Janet 2/16/10 10:00AM

  • This number is helpful. Couldn't find any help on Verizon's website. I think Verizon doesn't actually want you to get a live human being. I'm switching from Verizon because I started seeing $10/month "fees" and $20 "government charges". I'm sure some class action lawsuit and 50 cent settlement will elucidate me as to what the stated reason for those charges are.

    Todd 2/13/10 12:46PM

  • WHATEVER HAPPENED TO CUSTOMER SERVICE. VERIZON IS HORRRRRIBLE!! THEY SUCK...SERIOUSLY!

    Anonymous 2/12/10 11:15AM

  • I went into verizon today to get my phone fixed but I couldn't because my payment was due on the 5th of feburary so they told me basically that I couldn't get my phone fixed I couldn't get an upgrade or anything until I paid my bill I don't think that's right now I have a phone that freezes up and I have to take the battery out to get it started again if you don't have verizon don't get it this is an awful way to treat a customer that has been faithful to you for some years

    Anonymous 2/10/10 8:02PM

  • To start with: Those looking for a Verizon customer service contact no, the no is 1-800-922-0204 (I found it with quite a difficulty). I switched to Verizon from my old service provider with a thought in mind that their service is exceptional. To my dismay, their service is just as good as any other provider (I have tried couple of them) so I switched back to my old carrier as they have roll over minutes benefit (you must have guessed by now who is my current carrier :)). And, I reverted back to my old provider well within one month trial period. Then, after a month I received a bill from Verizon with all the hefty charges (~$500 bill) possible, which included early termination fees and many more Jazz to it that was not supposed to be there. I called the customer service and tried to get things squared away but they didn’t do it at once. I repeatedly had to call them back to take care of things--felt like I have no other job in the world other than to get my billing issues resolved over the phone with the ‘well experienced’ fact that customer service people at Verizon are not always pleasant to work with. Anyhow, I went through all that painful calls and their wait times to finally get back all my credits. After everything was taken care of, I am told that the credit adjustment for the taxes charged will get in after 2-3 billing cycle and was asked to wait till then. In the meantime, as I was waiting for those credits to show up on my account, I started receiving (atleast twice a week) those irritable automated call reminders from Verizon about my dues. I didn’t even get used to of ignoring those automated calls when I received a Collection Notice for a third party on Verizon’s behalf. This literally drove me up the wall and left me with no other alternative than to call the customer service (again!) and figure this out. When I called the customer service about this and showed my content, I was told that the collection is dealt with yet another department called Financial Service and I have to call them to get this resolved. When I called Financial Service and briefed them the whole story, I was told that the only thing they can do is to ‘annotate’ my account saying that I am waiting on further credits on my account with a forewarning that this not necessary would stop the automated calls and collection notices. Upon my concerned query that what good the annotation do then, I was told that all the process is automated and that is the best they can do. I was so infuriated with all this happening and me suffering that I decided to talk to the higher management. Upon my request to connect me to her boss, the representative (while letting me know that I am being put on hold so that her boss can assist me) told me that it will be in vain as her boss would say the same thing. I was on hold for around 5 minutes and then I was disconnected all of a sudden. I am so mad that I have decided not to call them back again till they come up with the correct amount themselves. I am shocked to see the mismanagement and the lack of will to help once you are no longer Verizon’s customer. However, in Verizon case, they don’t even give a damn about their present customers. Verizon not only have lost me as one of their potential customers, but also have instigated in me a strong proponent of opting out for Verizon service if one is looking to shop for the same. After my experience, I CERTAINLY would NOT recommend anyone to Verizon (Done Deal!).

    DesiSoul 2/9/10 6:59PM

  • Got a droid phone in oct. of 2009. Verizon employees could not get e-mail from frontiernet to work then. Took it back at least 3 times and they still can't get it to works as of 1/10/2010. I will be turning the phone off tommorrow.

    don'tbuydroid 2/8/10 2:53PM

  • I went with a few friends when they went to get upgrades on their phones. It was a year early but they are middle aged and male. They got year early upgrades with out being primary carriers on their plans and they were treated like kings. I on the other hand went to Verizon just this week with a phone that has broken twice each quarter for the past 2 years. I have a month until my upgrade and they were asking for 50 dollars for a new phone of the same kind that keeps breaking. Then in a month I was told I could spend more money on another phone when I got my upgrade. I asked for other options and was told I can spend 200 on a phone they don't even have all the parts to anymore.

    I am a student paying my way through college living in a big city and on my own 100%. I am never late for bills, I am a A/B student on the deens list. I am an adult who pays taxes, works 40 hours, and votes. I was treated as if I knew nothing and was some thug off the street that needed to be put in her place. They were rude and not helpful at all.Still when I asked for an early up grade they told me it wasn't possible, that they couldn't help me. This happened 2 days in a row with 2 different employees from the Boylston Boston Store. I had to call my mom and the first time she went to a store back in Colorado and asked the same things I asked she was given many options I have never seen worst customer service than the Boylston Boston MA store. If at all possible try to avoid it.

    anonymous 2/7/10 9:05PM

  • Where do I begin? For starters, I got the Samsung Omnia which essentially, is a calculator at this point since I have no reception at my house and it can't connect to my Mac (so there goes the ability to transfer any music or pictures). About a month ago, a window warning me that I was out of memory appeared (and blocks me from that area of my touch screen phone). I can no longer receive or send text messages (becoming more and more like a calculator every minute!) I went to the Verizon store after work and I got to deal with a crabby nine month pregnant receptionist who was biting her nails and spitting them on the counter. Needless to say, she looked at my phone for all of 20 seconds and called the Verizon hotline where I got to wait on hold for 20 minutes and then re-tell my story to the operator who after an hour, still had no clue as to how to fix my phone. She told me to put all my contacts on my computer via Active Sinc. When I told her that I have a Mac, she recommended I try putting all my contacts on a friends computer and then try what's called a "clean start" which restores the factory settings and rids your phone of anything that might be saved on it! I was given the hotline number for Samsung (the maker of my phone) to see if they might have any ideas. So, I asked for a replacement and they said they couldn't do that. They told me that I'd have to file a claim and wait for a new Omnia to come in the mail, THEN bring both phones back in so I can transfer info and then ship the old phone back. I have never been so disappointed with customer service. I'm definitely switching service providers when my contract is up!

    NOT Happy! 2/6/10 4:21PM

  • I personally HATE verizon customer service. We have 3 blackberries. One is a curve; went to store because the ball had come out of the phone, took it in: no communication once the phone was handed over. Came back with my phone and said it was fixed. Somewhat happy I was. Until 2 days later our Tour's ball wasn't scrolling. Walked in with that phone sat for awhile and this girl walked to me and with no concern on her face I was informed that nothing could be done about the problem with this phone. I was told they would mail me a replacement. I was not happy with that. I have never been expected to go without my phone. I asked for a replacement until my phone could be fixed.(NO)We can't do that. So I asked for there phone and they could wait for mine in the mail. I was spoken to very rudely and when I walked out of the store. I loudly announced that I hated verizon service. I was later called by a person that knows me and was in the store and she said they all laughed and the person waiting on me said she wasn't concerned of my non satisfaction and I would not be getting a phone either. She didn't say that to me and she canceled my order to get a phone.So then I have to call customer service and they said that the order wasn't put in because of a remark I made in the store.. These people can care less that you have insurance and you have service. I'm not sure why I have insurance when I was sent a used phone in the mail. This phone comes with no back, no battery, and no data card. YOU transfer your phone information to the used phone that they replaced your new phone with. HOW CAN I TRANSFER MY PHONE INFORMATION TO ANOTHER PHONE WHEN MY ISSUE WAS THAT I COULD NOT DO ANYTHING WITH MY PHONE IN THE FIRST PLACE> I REALLY WISH I COULD GET OUT OF THIS CONTRACT AND GO ELSEWHERE>

    Anonymous 2/3/10 9:49AM

  • Verizon Wireless Customer service agent made an arror that cost me a mark on my credit report and no one is willing to fix it because they said I didn't follow-up. I had been a customer for almost ten years and they couldn't honor this one request. Needless to say, I switched carriers because I have had nothing but problems with their customer service agents. I will be cancelling my phone service as soon as I am ready to move.

    cessychag 2/2/10 2:49PM

  • I was very disappointed with verizon i just recently got verizon cell phones . they were not the best did.nt even have them a month one i started havein problems with so i was still under my 30 day .. trial on the web site it stated if ur not satisfied u can exchange them before my 30 day.s was up. so i tried they wouldnt let me these were free phones with a 2 yr contract they told me i would hafe to buy the other phone.s first then they would credit me back when i sent the old phone.s back to them.. it did not state on the exchange policy u hafe to buy the next phones.. so i had a issue with them didnt even have my service a month got a bill .for 400.00 i dont think so.. so i called for them to send me some return lables to send my phones back a wk ago. i havent recieved them yet... verizon.. VERY DISAPPOINTED.....

    memepapa1974@yahoo.com 1/30/10 12:39PM

  • I have been a Verizon customer for over 10 years and, on the whole, have been very happy with their service both by phone and at their stores. I visited a new Verizon store recently in north Scottsdale and upgraded to a new Droid Eris with the very capable help of one of their sales people!

    Anonymous 1/29/10 4:39PM

  • Its sad its easier to find their number here than on their website.

    Anonymous 1/29/10 10:26AM

  • Due to the fact ,,every contact that I've ever had with one of your representatives has been NEGATIVE I have closed my phone service ,, .because I didn't know my PASSWORD I can't get any information on my bill,So I'm finished with you and your LOUSY service and employees.I hope all the other people that you are nagative with do the same as me ,,,sooner or later hopefully you'll go out of business ,now how is that 80 dollars a month that your not getting any more from me working for you ?

    Anonymous 1/26/10 11:28AM

  • everytime i talk to anyone at verizon wireless, be it at the store or on the customer service line, they are rude and really could not seem to care less. Worse than that is there is no follow up. I called 3 times within 1 week and there was never any record that I had called already or what my complaint was. What the hell?
    Are they trying to piss people off? Are they trying to lose customers? Guess what? Its working!

    layla 1/25/10 5:41PM

  • The other day I walked into the Verizon Store in Gilroy, CA. Its usually been hit or miss with the service there since they seem to change out sales and service reps frequently. I've been having problems with my Droid phone with it turning off and on by itself and the phone not emitting any sound when it should be ringing or listening to the call.
    The greeter was friendly as they normally are. I was directed to this young lady who was absent of any personality whatsoever. It seemed if she had other issues bothering her. Conveniently my phone was functioning fine as she was checking for any of the problems that I had explained to her.
    She lacked a professional demeanor, just shaking her head like I was making all the problems up and saying to take out the battery. That's not going to resolve the problem. Its a joke with Verizon hiring these juveniles. Gilroy has to have some of the worst employees of any of the company's stores.

    P'OffCustomer 1/22/10 2:45AM

  • I was a previous Alltel customer for over 6+ yrs and was very please with the service and friendly staff. When the switch to Verizon happen I didn't think much about it. I visited several Stores 1st Store the Sales Rep was not very nice about the merger He stated to me that Alltel was giving the farm away and that's why they are out of business. When I asked how this would effect me he stated that I would have to getting a Verizon plan and change out my phones. I told him I will wait until my service was up and I would probably go with a different carrier since he seem not really interested in helping understand on how the merger would effect me. 2nd Store I visited I spoke with someone that use to Work with Alltel I told him my daughter when over her text mins. and I needed to get the Alltel unlimited texting. He stated that it will only be $9.99 per month I said no problem. I also asked how would that effect if she text friends that had an Alltel or Verizon phone he said that the minutes would not be effected because it was consider mobile to mobile. This was back in June-Aug 2009. My billing was only $112.10 per monthly. Every was going great. Today I just got a text message stating that my Feb bill is $222.63 I called customer srvs they informed me that I was not on the unlimited text messaging and it also was not a mobile to mobile plan. This was not was stated to me. I was not very pleased especially since this was my understanding from the begining When I start the text plan. So he (Cejanes) told me that he would credit me the difference if I uped the plan to unlimited text(which I thought I had)and now it would cost me an extra $19.99 per month. He was excellent in covering some of the misinformation that was told to me from the merger. My contract will be up in April and I've start shopping around and will have to decided if I want to continue to stay where I am at or find a new carrier.

    kat 1/21/10 12:06PM

  • Verizon internet service has been the worst ever. Verizon disconnected our internet service without cause. When I called the rep she looked at the screen and noticed that payment(s) have been received on time. She apologized for the mistake, but every since then we have not been able to get back on line. This has been going on for almost 2 weeks. They've sent out 2 new modems, used all different kinds of excuses, and have gone over the same routine each time I've called to try and restore. They promised to have a tech out on Monday then cancelled on us. Now they have promised to have a tech out on Thursday...we'll see. If they don't get it up and running on Thursday we will cancel and demand that we not be charged the early termination fee. This is ridiculous. The company is too large and can't keep up with the customer demands.

    pattygirl53 1/20/10 9:51AM

  • I received a letter in the mail confirming that my billing address had been changed. After calling Verizon I was bounced back and forth between the same two departments FOUR times. Each department wouldn't give me a chance to explain that I had already spoken to where

    On my final transfer I spoke to a "Miss Copeland" who continuously spoke over me, interuppted me and wouldnt let me explain what went wrong. She said the letters went out to anyone at anytime there was a change in the account. I tried to tell her there WASN'T a change, and prehaps they could have sent the letter as a mistake? She replied no, they werent wrong I was. I asked her her customer service ID, but she didnt have one. I asked to speak to her manager, but she said I couldn't. I ended up hanging up the phone in disgust.

    So no one could help me confirm that my billing address had been changed, or where my new bill was going to be sent (mind you, I hadn't moved!). I am going to cancel my service with Verizon as soon as I have the patience to sit through another call!

    Anonymous 1/19/10 7:14AM

  • Verizon's customer service is SO bad. It's almost worse than Time Warner. I hate this company.

    Anonymous 1/18/10 4:27PM

  • I PICKED VERIZON BECAUSE I THOUGHT THEY HAD BETTER CUSTOMER SERVICE. AT first they did provide good customer service, as long as YOU DON'T HAVE A PROBLEM.

    I think what is happening is this:

    1. The cell phone companies are getting so big, they just care about the profits, not the customers.

    2. They are unwilling to make good on a customers complaints, especially when a customer complains repeatedly over the same issue. No one wants to waste their time complaining, BUT THERE ARE A FEW OF US WHO STILL CARE ABOUT HOw AMERICAN PEOPLE "CUSTOMERS WHO PAY THE BIG BUCKS TO KEEP THEIR COMPANIES WORKING" WHO ARE WILLING TO TAKE OUr TIME TO COMPLAIN.

    3. IF A CUSTOMER COmPLAINS, YES THEY SHOULD BE COMPENSaTED FOR THEIR TROUBLES AND STRESS/

    MY STOREY:

    Went into a Verizon Wireless Store to look at a new phone because mine had fallen in water. I still have one year on my service plan.

    Got treated at the store like a number, literally.

    Four grown men up front doing nothing, and i needed help.

    I started to get aggitateed and, Yes, I did say out loud 'LOOK AT YOU GUYS, CAN SOMEONE HELP A CUSTOMER"

    NOT ONE OF THEM MOVED.

    I CALLED FROM ONE OF THEIR PHONEs TO CUSTOMER SERVICE, AND OUT LOUD TO PERSON ON PHONE, "I AM AT STORE, NOT BEING HELPED".

    A WOMAN WHO WAS PROBABLY THE SUPERvISOR, YELLED OUT, "WE ARE ALL WORKING" SHE MEANT THE THREE REGISTERS HELPING THE PEOPLE WHO'S NUMBER CAME UP TO BE HELPED.

    NUMBERS! IN THE MEANTIME WHILE WE ARE WAITING FOR OUR NUMBERS TO BE CALLED, NOT ONE OF THE FOUR GROWN ANDROIDS HELPED ANY OF US.

    SO, I SAID, "NOT YOU MAM, THE FOUR GUYS UP FRONT', HER REPLY, POINTING TO THE ANDROID WHO TOOK MY NAME AND PHONE NUMBER AND TOLD ME TO WAIT, "IS THERE TO GREET THE CUSTOMERS". POOR GUY, HAD NO EXPRESSION ON HIS FACE, AND OBVIOUSLY WAS NOT HAPPY WITH HIS JOB.

    "AND THE OTHER 3.3.3.3.3, WORK FOR HOME SERVICES. NOW MIND YOU, I AM IN A VERIZON WIRELESS STORE. "HOME SERVICES"?, "Where ARE THE HOME PHONES"? PEOPLE START LAUGHING EXCEPT THE WOMAN WHO MADE IT TO THE REGISTER WITH HER NUMBER BEING CALLED. SHE DECIDED TO STICK UP FOR THE SUPERVISOR AND SAID, "SHE IS WORKING HELPING ME". OMG, THANK YOU LADY FOR YOUR INPUT.

    I LEFT AND WAS VERY UPSET.

    I CALL VERIZON EXPECTING TO BE APOLOGIZED TO ABOUT MY TROUBLES, AND YES, COMPENSATED IN SOME WAY THE STRESS I WENT THROUGH IN THAT STORE, AND I ONLY TOLD A SMALL BIT TO SHORTEN THE STORY, WAS OUTRAGIOUS, AND NOT MANY PEOPLE TAKE THEIR TIME TO SPEAK OUT, AND SHOW THEIR UNHAPPINESS, MOST WILL JUST SIT BACK AND TAKE THE BAD SERVICE.

    I DID THEM A FAVOR BY POINTING OUT THE ABSURDITY OR LOOKING AT FOUR GROWN MEN DOING NOTHING WITH THE STORE BUSY, NOT CARING IF WE KNEW ABOUT THE PHONES, OR TRYING TO GUIDE U TO THE PHONE WE WANTED SO WHEN WE DID MAKE THE REGISTER NUMBER TO AT LEAST BE ABLE TO GET THE PHONE AND GET OUT OF THE WONDERFUL , ANDROID ATMOSPHERE.

    I WAS COMPENSATED $10.00, TEN WHOLE BUCKS. NOT A NEW PHONE, NOT AT LEAST A FREE CONECTION FEE, NOT A GIFT CERTIFICATE, BUT 10 BUCKS. TEARS CAME TO MY EYES, WHEN I REALIZED THIS NICE, SWEET LADY WHO TALKED TO ME, SHE WAS A SUPERVISOR NOW, HMM AND YOU KNOW HOW IMPORTANT THEY ARE

    SHE MADE ME FEEL SO GOOD, STAY WITH US, WE CARE, AND OF COURSE I'LL CONPENSATE YOU FOR YOUR TROUBLES. 10 BUCKS.

    WOW. VERIZON DOESN'T CARE ABOUT US ANY MORE THAN THE OTHERS DO.

    WHAT CAN WE DO? DO WE BOYCOTT THE CELL PHONE INDUSTRY? DO WE COMPLAIN AT NO AVAIL, OR WHAT?

    WE ARE STUCK! ALL WE CAN DO IS HOPE THAT MAYBE WE MIGHT GET A NICER PERSON WHO WILL GIVE US A BREAK TO MAKE US GET WHAT WE WANT.

    TO THE GUY WHO GAVE VERIZON ALL THAT SERVICE TO ALL THOSE FRIENDS, AND THEY WOULDN'T GIVE YOU A $20 UPGRADE BREAK.
    I AM SORRY FOR YOUR TROUBLES. AT LEAST KNOW YOU ARE NOT ALONE, AND WE ARE A LOT OF US NOT HAPPY ANYMORE.

    I WISH MORE PEOPLE LIKE US WOULD COMPLAIN. IT WOULD AT LEAST TRY TO FORCE THEM INTO MAKING US HAPPY. WE ARE THE CUSTOMERS, AND WITHOUT US THEY ARE NOTHING, REMEMBER THAT.

    I just want TO cry. I feel like the whole country is crumbling under us. Yes, little things like this. showing the uncAring attitudes of people as humans, but like androids is making me sick.

    God help America, and God help the companies who have lost their personal touch with the people.

    You watch, in the end, it will be a big crash to the stock market, and some country like China will take over with their industries. Already they are making look alike cell phones that work. That is just the beginning of the end.

    I hate to be a peSsamist, but i don't see good things happening in the future for America. Once they loose touch with the people , like i said, then we are no longer a person, or even a customer that they care about, we have become just nuMBers, and to lose 1 or 2 or even a thousand, still won't hurt them.

    Well, at least i got it off my chest.

    NotoriousE 1/18/10 8:51AM

  • The Aiken store is not explaining things to the customers like they should. I'm out of $300.00 dollars because the guy forced the battery into the phone I ONLY had for a WEEK.
    The Aiken store needs new salemen who know how to assembly a phone. Too bad there's not another company that has coverage in the rural areas. Alltel was TERRIFIC!!!

    friday 1/17/10 5:36PM

  • I had a very bad experience with Verizon. They billed me with the wrong billing info and was told if was my responsibitly to call them to verify the billing statement. By the way the made the same mistake for 6 months or since I signed up. I agree that their customer service reps are idiots and even the executive customer support are just as inconsiderate. They try to put the blame on the customer even if they had a hand in making the mistake. All they want is your money. They told me that I should have read and understood every detail of the contract before signing up. I will go back to the store and act as if I were a new customer and have them read every last word in the contract and tell them I don't understand everything and walk. That's the only way I will feel vindicated.

    Warrior 1/14/10 1:01PM

  • I have had a terrible experience I wish Alltel had never sold out
    I had had my # since 2004 and CSR let some in on my account and basically stole my number and my account tied to tell me I gave them it to them I said no Sir my name was on the account but my profile belonged to someone else they cut my phone off and let him keep my number I finally got through to them but had to go into Verizon Store to get it done I have had to go back 4 X and still not resolved so they finally cut the number off and forced me to change then that forced my to go to a Verizon plan because mine was grandfathered in with Alltel and was no longer available I am still trying to get it resolved and of course the other guy is not to be found had to file a Fraud claim when it was there mistake for doing it over the phone with him NOT A HAPPY WITH VERIZION

    Not happy 1/14/10 9:25AM

  • I received my replacement BB in the mail and immediately returned my BB with the manufactures defect via FEDEX (Verizon's return envelope). That was in November 2009! It's now January 2010 and Verizon said they never received it and FEDEX has no record of receiving the BB at the pickup loation. Verizon is charging me $419.00 for the Broken Curve! I have been a Verizon customer for 5 years paying a premium of $170.00plus each month and now they can KISS MY A**! They won't ever get another penny from me...

    And their wait times the last week have been over 30 minutes and you still don't get a customer rep on teh phone...wtf? DITCH VERIZON!

    ATLANTA 1/13/10 12:46PM

  • They lie and mislead you on the return policy. It states you have '30 days from activation', but when you try to cancel, they use the date of account activation and not the device activation date.

    verizonsucks 1/11/10 10:30AM

  • I am calling the customer service and am getting a message to call back during business hours on a weekday! No help on a weekend, this sucks!

    no one 1/10/10 8:55AM

  • the customer service is BS. i been trying to get a hold of verizon but the 1-800-922-0204 is always busy!? horrible business they are

    Anonymous 1/9/10 10:39AM

  • Its frustrating how bad and rude Verizon customer service is. Everyone who works here is ghetto and ignorant and doesn't care about the customer. Hate this company

    Anonymous 1/7/10 4:26PM

  • Two years ago I signed up thru my State job (CSEA). I received a free phone after showing my State ID badge. I just replaced my phone with a new one, again showed my State ID. This time the sales rep. said I am entittled to a 19% discount on my bill. He showed that I had not been getting it even tho I had shown the previous sales rep my State ID. Verizon Customer Service said it is not their fault that the sales rep. didn't offer me the discount back two years ago. I was told that it is my responsibility to know what discounts I am entitled to. I think it is poor customer service. Verizon should be asking and offering all possible discounts. I would like some type of compensation for this mistake on their end, other than $20. that was offered to me.

    janemajel 1/6/10 2:55PM

  • Verizon is HORRIBLE!! They told me I had coverage and when it turned out that I didn't they wanted an additional $500 for an extender...and then they sent me a $750 bill. They are crooks and do not believe the hype of the commericals...it is all b.s. VERIZON IS HORRIBLE!!

    nisiek 1/5/10 1:01PM

  • I recently moved to Las Vegas which has affected my opinion of Verizon. Verizon worked good for me for the past 3 years when I lived in Oregon,but that was until I moved to LV...and now the service is horrible. I get dropped calls all over town, especially on the strip. So I switched to Sprint, which I love not only because the service is better but it is so much cheaper. Im paying $190 less on Sprint per month than I was on Verizon for my 4 lines of service. WHAT WAS I THINKING??? People...Sprint is affordable and has amazing service. Dont get caught up in the Verizon hype. Plus with Sprint I can call any cell phone on ANY network and not be charged.

    Anonymous 1/5/10 12:06AM

  • The worst customer service I have ever received. This, from the store manager 'Jason' at the Verizon store Tyrone area, St Petersburg, Florida.
    He was rude, did not care about anything other than giving me the run around and making a quick buck.
    I will NEVER use this company, and advise everyone I speak to, never to use this company either.
    Terrible experience.

    daisy 1/4/10 7:37PM

  • i hate this company, they are crooks. my husband and i closed this account 4 months ago and they are coming back for more money on a phone that had been shut off for 5 months. now they are sending us to collections on a phone that i havnt used in over 7 months! i hate this company and wish they would go out of business. they have horrible customer service, rude associates, and are willing to lie and cheat their customers to earn a quick buck.

    mygoofiekid 1/4/10 4:13PM

  • This is the worst customer service. I have been on the phone waiting for over an hour now.

    Anonymous 1/4/10 2:03PM

  • I have had alltel for 8 years. With great sevice.. Now that verizon took over. I understand why they let go 1000's of alltel's customer service personel..Since they don't provide customer service, they sure don't need em.

    rasputen 12/31/09 2:53PM

  • UNBELIEVABLE STORY!
    I have 2 lines with verizon wireless (and one landline) - for over 15 yrs. Line A is past due for upgrade, so I can upgrade any time. Line B is due on 12/24. I upgraded line B on 12/25 for a Christmas present, but apparently there's a catch, in that I BOUGHT it on 12/22. Verizon rep told me no prob, it won't matter since I was not activating it until after the renew date of 12/24. He lied- they upgraded Line A (unbeknownst to me) for 2 yrs, even though this phone was to be used on Line B. This resulted in Line A taking a new 2yr contract and therefore becoming ineligible for upgrade for 2 yrs again. Verizon says no prob (again..), I can use the 12/24 date to upgrade my other phone. So I buy another phone and it arrives today. I try to activate it on line A (as the other new phone is on Line B). Verizonwireless.com won't let me activate it - says I am not allowed until 2011... They say call cust serv. I call cust serv - they send me to another phone number. I call that number, they send me BACK TO WEB. I go back to web, and web says same thing - call customer service. I call customer service AGAIN- but guess what? It's now after 11pm. See, they turn to pumpkins at 11pm and leave the customer SOL. Needless to say, I am furious. Right now, my feeling is this: My accounts will be straightened out and working FIRST thing in the morning, or I will be returning the phones and coming home with 2 iPhones through AT&T- and I will call my cable provider, Comcast, and tell them to install their phone system here too so I can totally rid myself of these uncaring, ignorant buffons. I feel like my situation may have been a little complicated and it was close to closing time, so they gave me a quick runaround so I could be bumped over to the day shift, and they wouldn't be stuck working late... Totally pathetic (lack of) customer care.

    dtuna42 12/31/09 2:02AM

  • This is the worst customer service I have ever encountered. I have been on the phone 2 hours and counting and am still on hold after pressing #000#. Took me forever to speak with a real person, got disconnected twice and then transferred to busy numbers. Contacting AT&T customer service is a walk in the park compared to this! I am thoroughly disgusted and will take my business elsewhere.

    pespo 12/29/09 11:59AM

  • OK it is Christmas Day..Great Day..I have a Blackberry Storm..My son is in Chile..I wait for the appointed hour to call on my fancy phone..whats that Verizon intercepts my call..so I call Customer Service, follow the 10 minute circle around the barn...still can't get out..Thank God for good neighbors that still have a land line..We we able to speak with our Son..Thank You neighbors for keeping a Qwest land line.

    So what good is my $500 phone? Nobody at the shop said anything about having to have a international phone plan. A phone should be a phone whether you call across the street or to Chile, save the rate per minute changes..you lied to me on the purchase switch from Alltel to Verizon and now this.

    Your contract isn't worth a darn, but you'll darn sure force me to keep it.

    Thanks for all the nothings...Merry Christmas..we have already been to the shop manager for the first part..the second part is the worst feeling. we almost missed our Son's contact window..Our business will go else where..

    D.Stephenson.

    Anonymous 12/25/09 4:18PM

  • I had Verizon for a total of 3 months before I demanded that my service be terminated. My husband and I purchased a family plan so that we could talk without wasting minutes (we usually do not talk to anyone other than each other for longer than a couple of minutes). The first bill came in and everything was OK - so we paid it & thought everything would be smooth sailing. The second months bill came in and it appeared that we had gone "over" our 800 minutes... which I thought was odd, considering I didn't feel like I had used the phone at all that month. We went ahead and paid it without checking the call log. The third month, there were over $150 in overage fees and I had to request a copy of our call log... one was not provided with our bill. The only sent me a call log for one of the phones, not the other, so my husband then had to call and request his because they said they couldn't send his to me. When we had both call logs in hand, most of the phone calls made were to each other... and should have been "free" due to our family plan. We used a total of 459 minutes that were not "mobile to mobile" type calling or were not on weekends or in the evenings. I called customer service & they said that our plan was set up that it charged us for our calls to each other... that we didn't sign up for the family plan (yet we had been paying the family plan price). Verizon is a rip off and I wouldn't recommend them to people I don't like... much less my family or friends.

    jmrowe22103 12/22/09 7:34AM

  • I have 4 lines and pay early every month. This past weekend Verizon informed me that I was past due for double the amount of my customary charges. They made a critical error in recordkeeping regarding the contract on 1 of the 4 phones, and decided that since they couldn't find it, the best thing to do was to bill me nearly $200 and send me a dunning e-mail. It took over 4 hours to resolve including talking to 2 reps on the phone and 4 in the local store. Each rep was in turn more rude and affrontive than the next. None of them at any time would even consider the remote possibility that the company made an error--which it did. I purchased all 4 phones on the same day via the phone center and activated all 4 contracts at the same time. They screwed-up the record keeping. 48 hours later it is still not completely resolved and my bill has still not been adjusted. I advised the store manager that I would never do business with their company again and he just stared at me. Verizon Wireless Independence Ohio did make an effort to resolve, but even they admitted that the customer service center was too much for even them to handle.

    Anonymous 12/21/09 6:28PM

  • I agree, today I have talked to the 8th person over the last 3 months trying to get the same issue resolved. I hear a each one say they are taking care of the issue and nothing gets resolved. I have been a customer for years but the service recently has gotten very bad. We spend appx $600 per month for 6 phones fully loaded but will probably not renew the contract.

    fedup 12/18/09 10:49AM

  • absolutely disgusted with the service from verizon...you have ten different people telling you ten different things and basically calling you a liar...it wouldn't be so bad if I was told one consistant thing.... with all the frustrations cell phones have given me I am totally done with them...there were no worries before their use and without them life would be so much easier.

    Anonymous 12/17/09 5:42AM

  • I hate verizon and their rude customer service reps. At least know what youre talking about. THese reps are idiots!

    Anonymous 12/12/09 5:59PM

  • I agree with some of these posts for the most part. I work at a retail store that sales most cell phone carriers and I got a new phone in the mail today and just simply wanted to activate it and it took me at least an hour just to talk to a person and when I did they didn't know what to do. I love the coverage that verizon has for example at my house my at&t doesn't work well and my verizon does so no complaints there but little upset when it comes to trying to get a hold of a person instead of a computer...

    Anonymous 12/11/09 4:20PM

  • The service in the verizon stores is worse than the reps on the phone. The employees dont care, they mess up, text message during a transaction, and are ignorant. Verizon sucks

    Anonymous 12/10/09 11:20PM

  • Just had my first interaction with customer service at verizon after only activating my phone yesterday, terrible customer service. The first rep. was rude and very unhelpful, hung up and called back, the second rep was nicer, she just didn't know a darn thing, very uneducated. Seriously contemplating cancelling if this is what I have to look forward to for the next 2 years.

    Anonymous 12/10/09 9:19AM

  • I have been an Alltel customer for almost 6yrs and am now completely disatified with the switch to Verizon. The web site is hard to use and where do you find a contact number? I am trying to call a toll free number from a different phone other than my cell phone.

    lrcritter 12/9/09 1:37PM

  • Verizon wireless have taken overthe business of Attel in Algona Iowa. Went down to pay our bill last month and noticed you still have the same help as they had. We will be changing companies soon, they are the rudest group of workers I ever had to put up with. Its time you get some desent, friendly help because some of our friends have complain to us about it too.

    Shirley 12/6/09 12:31PM

  • my mother bought a 2yr service and phone that she was going to use for her land line. from day one she had problems with her phone and verizon kept telling her that it was this problem or that. this has been going on for several months and mind you this is her only phone and my father is disabled. this week 05072009 my mothers phone again failed.so she went back to the store she bought it from and they told her that the towers are to far away and thats why her phone doesnt work. if that is true why didnt the customer service rep tell her that before she bought the phone. in my opinion verizon should have given her a free upgrade.i am very disapointed in verizons customer service!!!!!!!!!!!!!!!!


    12\06\2009

    cjn 12/6/09 7:09AM

  • Spoke to a lady in customer service today who was so incredibly rude and uneducated. This seems like a common theme at verizon. Plus she added on an internet pack which I did not ask for. No more Verizon for me.

    Anonymous 12/5/09 12:35AM

  • I just tried to activate a cell from Verizon. It said that activation was successful, but everytime I tried to dial out, it said I wasn't authorized. Tech support then told me it was a bug in THEIR system and my phone should be working when they had it corrected. Very poor customer service. I explained in detail what was wrong, and the lady probably could have understood the Martian language for all the good it did for me. I can already tell I'm going to have some trouble....

    toolman76 12/1/09 3:14PM

  • Dont know why Verizon customer reps are so uneducated. They always screw everything up anytime I want a change, not to mention they dont know why I cant receive a paper statement. Plus I have no coverage at my house, yet they show on their map they do, so they say they cant do anything for me. Screw Verizon!

    Anonymous 12/1/09 12:08PM

  • I have been trying to talk to a live human being for 45 minutes. Even did reach someone who gave me a phone # and guarranteed this would get me a live person. Not true!!!!!
    I need the direct phone # for Brandywine Center in Downingtown, Pa. Is that too much to ask.....I am so sick and tired of your information centers!!!!!!!!!!!!!!!

    Anonymous 12/1/09 9:58AM

  • I'm so disappointed in Verizon. Actually, disappointment is the nicer word for how I'm feeling.

    I was forced to leave my beloved Alltel due to the huge mistake of being sold to Verizon. I was an extremely satisfied customer for 6+ years, referred numerous friends and family to Alltel because their services were the best in this area, now that greedy Verizon has decided to become the biggest and the best, they've ruined everything!

    In early 09' two of our phones were up for renewal with Alltel. We happily renewed and was told when our late add-on phone #3 was up for renewal, all would go smooth. HAHAHA! Smooth.

    Phone #3 is up for renewal now. It can not be upgraded on the plan that we have, unless we pay seperate texting for the phone and new insurance. None of that carries over. We can jump ship with all 3 phones and sign our life away with Verizon, but once that is done, our bill will jump anywhere from $30-$50/month! And I've sat here for hours putting in different phones, different options and it's still a huge difference. HELLO VERIZON! YOU CAN'T SCREW PEOPLE LIKE THIS! The plan is no where comparable to what we have with Alltel. Oh and the Data charges? What a bunch of bullcrap!! Thieves. Nothing but a bunch of thieves!

    Verizon, being the biggest out there is not always the best. Learn to respect your customers. You're losing them left and right. You can't possibly be that dumb and blind to not see it! If you want to be the biggest and the best, then CHANGE HOW YOU DO THINGS!! Put your customers first. I didn't ask to be affiliated with you. I went with Alltel for a reason. NOW PROVE THAT YOU CARE.

    anon 11/30/09 8:18AM

  • Customer support is the worst. I can't even get them to give me the correct information. I hate Verizon!!!!

    Anonymous 11/28/09 6:59PM

  • Tried to purchase new phone thru stor or online. I currently have no contract but waas willing to sign one. I am formerly ALLTEL. They tried to chang my plan to less minutes for more money and tried to change "my circle " numbers from 21 to 10. I have been with the same provider for 10 + years but will be looking elsewhere for new service. I feel as if they tried to decieve me and take advantage of my needing new phones. I will be PURCHASING my phones and NOT signing a contract while I search for a new provider.

    JILL-BER 11/28/09 6:14AM

  • Verizon's return policy sucks. I dont like my Droid, in fact I hate it. Verizon says they are charging a restocking fee, plus an $18 swap fee to go to a different device. WHY OH WHY did I join Verizon??????

    Anonymous 11/27/09 4:19PM

  • Verizon is the devil! Their prices are ridiculous and their customer service is the worst! I want my contract to hurry up and end. Going to Virgin Mobile after this. No more contracts.

    Anonymous 11/26/09 12:17AM

  • On 7/2/2009 I activated a non-contract, personally owned, cell phone with Alltel's prepaid service with total charges of $140.00 with the assurance that when Alltel and Verizon merged that my balance would transfer and that the $100 payment(the other $40 was an activation fee) for future minutes included in that amount would not expire for one year.

    Upon transfer of the account to Verizon no balance was transferred by Alltel, despite less than 20 minutes of time being used, according to Verizon. Alltel states that a balance was transferred and that they can no longer access my records as Verizon is now the sole holder of the account.

    I spent over an hour on the phone with Verizon tonight. Initially speaking with "Brandon" in the Verizon prepaid call center, who could not resolve and who offered no further assistance I requested to be transferred to a supervisor. After some time I finally spoke with a supervisor, "Porsche," in the Verizon prepaid Georgia call center in an attempt to resolve. She could not resolve my issue and told me "this is not a 'known issue,' told me there was nothing anyone could do and promptly hung up on me! Needless to say she was quite rude.

    So I am out $140, with no prepaid phone service despite making payment in good faith.

    Anonymous 11/23/09 10:45PM

  • I just bought the new Droid. The phone SUCKS! Its a piece of sh*t. I went to return it to Verizon after 5 days and said they will not return the phone because of a microscopic scratch on the screen. I hate Verizon. Paying my $175 early termination fee, and switching to Sprint!

    Anonymous 11/23/09 10:44PM

  • Tried to have my voice mail password reset.
    1, I was told I could not change the password.
    2, Changing password for my area was not available. 3, Was given new password and when I tried to use it after following all instructions I was told "That is not the correct password" !!!
    This is nuts!!!
    Are there any humans at Verizon Customer Service?
    Would appreciate any help to resolve this.

    Brummbaer 11/22/09 6:22PM

  • I have been trying since Aug 1,2009 to change my phone to my father. I have been to their stores 4 times I have talked with someone on the phone 6 or 7 times have emailed several times.My father has had this phone since then. I have tried faxing copies of the assumption of liability form. My father lives over 1 hour from me it really seems to me that they have lousy customer service.

    get real 11/19/09 9:34AM

  • This is the worse customer service that I have ever had. They swich you from one department to the next with out even trying to help. and then on top of that you have to tell 5 people the story and then they trasnfer you. this is the Worse!!!!!

    Anonymous 11/18/09 10:42AM

  • Every since Verizon took over Alltel we have had nothing but problems-can't get our messages, messages aren't posted until 3 days later (!?), can't make calls outside our county,even though we have a nationwide program. Numerous calls to the lousy customer service line yield nothing, and trips to their store are an all day wait-a-thon and even then they tell you you need to purchase one of their phones and plans. Guess what-all their literature said when they bought out Alltel, "your service will remain the same". I also live in Florida, and will be writing the FCC as well as the BBB. We are paying for service that isn't being delivered!

    verizonsucks 11/16/09 7:52AM

  • November 11, 2009
    Dear Verizon Customer Service,
    It’s good to find out that my customer loyalty is not worth $20.00. Let me explain. I have been a Verizon cellular customer for over 10 years. My wife and I have Motorola Adventure V750 phones and I have had numerous problems with mine. In early October 2009, my phone started shutting itself off randomly. It wouldn’t respond to the power key so I had to remove the battery and replace it to get it to power up again. I took the phone to the Verizon service center in Altamonte Springs FL (a 14 mile trip one way) and the technicians looked at it briefly and said my phone’s software was 8 updates behind. They updated the phone (it took over an hour) and sent me on my way without checking anything else. The next day it did the same thing. I returned to the Altamonte Springs service center and paid $50.00 for a refurbished phone. It was evident from the scuffed finish that the phone had been treated roughly before being refurbished. Less than 2 weeks later, the front and main screens failed on the phone. I took it back to the Altamonte store the day before your new Droid phone was released and they gave me another refurbished V750 (at least this one looked better). The next day I tried to download a game that I had purchased on my previous phone and it wouldn’t connect to the “Get It Now” function. I also found out that I couldn’t receive data texts (no pictures, sounds or videos) in messages, only text. I called Verizon Customer service (*611) and was on the phone with them for at least 30 minutes, maybe closer to an hour. They tried a lot of possible solutions and none of them worked. They concluded that the problem was in my handset. The customer service rep checked on the inventory of V750 phones at the Altamonte Springs FL store and the Sanford FL store (a 17 mile trip one way). The Altamonte store only had one V750 while the Sanford store had four.
    I went to the Sanford store in hopes of getting a phone in decent condition. While there, sales rep Ken Dominguez told me that since I had so much trouble with the V750 I was eligible to replace my phone with a new Motorola Barrage phone. He said that if I chose that phone, I wouldn’t be able to upgrade on June 8, 2010 as my current plan shows. They showed the phone to me at your website and I didn’t like it because it didn’t have a qwerty keyboard and I didn’t like the looks of it. I didn’t want to forfeit my June upgrade by selecting a phone I didn’t want. I told them that I was interested in the Samsung Alias2 phone and wanted that one instead. They told me it was more expensive and they couldn’t do that. I asked Ken Dominguez what the difference in cost was. He told me the Motorola Barrage listed for $299.00 and the Samsung Alias2 listed for $319.00, a mere $20.00 difference . He told me Verizon Customer Service could possibly approve the upgrade and he called them for me on the store phone. The customer service rep on the phone told me that the store manager could approve the upgrade if they chose to do so and I had her also tell Ken the same thing. He went in the back to see store manager Diane Elhoffer to see if she would approve the upgrade. He came back and said that she wouldn’t approve the exchange and I was given another Motorola V750.
    This shows what Verizon thinks of customer loyalty. I told them that I had spent a lot more than the $20.00 difference on gas, not to mention my time just trying to get a phone that worked. I have been relatively pleased with Verizon’s coverage area but the customer service has been extremely unsatisfactory. It appears that absolutely no consideration is given to all of the time, money and effort that I have had to expend, all because Verizon couldn’t provide me with a working phone. It used to be that a company would do it’s best to make amends for a customer’s inconvenience. Apparently Verizon thinks they are so big and have a brand new trinket (the Droid) to dangle in front of prospective customers that they don’t care about customer satisfaction anymore. Well, I’m fed up with it. I’m listing below a few of the people that I have persuaded to switch to Verizon service over the last several years and I will be apologizing to them for your lack of customer service:
    Donald Crawley 1 phone
    Frank Meade 2 phones
    Jeff Crawley 2 phones
    Tammy Wilson 2 phones
    Amy Smith 2 phones
    Joanne Love 2 phones
    Gary Phillips 4 phones
    I’m sure there are numerous others, but these are the ones that I can remember quickly. We will all be exploring other cellular providers. The Wilson’s have had similar frustrations with Verizon and they are already considering other plans. The new Wal-Mart products sound very appealing. They may not have a large coverage are initially and I don’t know what their customer service would be like, but they wouldn’t have to do a whole lot to beat Verizon. In fact, their customer service might be lousy but I’m pretty used to that already and at least they’re cheaper.
    I know that my new every two upgrade date is June 8, 2010 but I want to know the exact ending date of my contract obligation with Verizon. Send me the date that will allow me to terminate my contract with no financial penalties. I will mark it boldly on my calendar. Don’t tell me to call customer service to find out because it takes too much time to navigate through the ridiculous menu. I’ve expended enough time and effort already.

    Thanks for nothing!
    Joseph Crawley

    jbcgator 11/11/09 2:33PM

  • I had a fraudulent account opened under my name and social. After several attempts to contact their fraud department, I contacted the BBB and the CEO. Someone from corporate quickly emailed and called me to assure me they will investigate it. A week later I received a letter from corporate stating that the account and charges would be wiped. Guess what? Three weeks later, I just received another bill! This company is freaking useless and comprised of idiots even at corporate level. What's funny is that they subtracted only some of the charges and added early termination fees.

    LeilaNami 11/10/09 3:47PM

  • I had to finally report them to the better business bureau and am waiting on that. I update the BBB with comments every now and then since I was to hear from
    Verizon in 48 hours last Monday and here is is next Tuesday and still nothing. I had alltel which was great, ever since the buyout, big suck.

    baar123 11/10/09 11:20AM

  • Verizon Wireless will tell you that you committed to things even though you clearly asked questions to make sure it didn't happen. Then they try and convince you, that you ageed to things like new contracts, bills higher then your pay check. They shouldn't be allowed to carry a 2 year contract when the phone have a 1 year warranty...because if forces you to have to sign a 2 year contract every year when your equipment fails. You can reach service people who are trained to tell you I'm sorry this happened but it's what you agreed to, and I'm glad that we got that cleared up, even those they resolved nothing but telling you...you will pay.

    Thrsgriff 11/10/09 7:12AM

  • When our service changed from altell to Verizon I was pleased because I thought the customer service would have to be better. Man, Was I WRONG!! The uneducated employees of Altell were retained, the customers chairs were removed and Verizon have policies to irritate customers even more than before. I Walked into the store and waited 15 minutes for a rep., asked the rep a question, waited for 13 minutes for him to go ask and come back with a "i'm not sure", asked a second question, waited for 8 minutes for him to come back with a pamphlet that had a phone number in it for me to call. Why not close the store and post the pamphlet in the window?I have had 5 phones with Altell for 15 years . I put up with their horrible service. This is too much I will move all of my phones to AT&T and convince as many others as posssible to do this also.
    .

    Trevor Meitler 11/9/09 4:46PM

  • My cousin and I went to the Fort Union Verizon store located in Salt Lake City for Phone information.... Neither of us have ever been treated as bad as we were by Customer Serice Personnel....
    It was quite apparent right from the start that we were from the WRONG GENERATION....
    The young lady was very rude, would not even make eye contact with us, she apparently was looking at all the young men in the store...
    CHOMPING ON HER GUM -- I was waiting for her to start twirling the gum around her finger..
    If we asked a question regarding a feature on the phone, she would say: IF YOU DON'T NEED IT, THEN JUST DON'T USE IT...We were hoping that she could show us a phone with less features...We were not getting anywhere with this RUDE young lady..
    To SUM it all up: This girl does NOT belong in Customer Service !!!!!!!!!!!!!!!!!!!!!!
    We left the store very FRUSTRATED..
    I will never go in that particular store again...And to remind you -- word of mouth goes a long way!! The store Manager (Chris)
    was no help at all,he did not CARE !!!
    That is why I am writing this note to express our FEELINGS during this ordeal....

    Anonymous 11/7/09 1:38PM

  • VERIZON ALLOWED 2 ACCOUNTS TO BE OPENED UNDER MY NAME ON 2 DIFFERENT OCCASIONS. I HAVE NEVER BEEN A VERIZON USER. THESE 2 ACCOUNTS ARE NOW ON MY CREDIT REPORT BECAUSE WHO OPENED THESE ACCOUNTS RAN UP THE BILLS. VERIZON REFUSES TO EVEN CONSIDER THE FACT THAT I NEVER OPENED THESE ACCOUNTS. I GATHERED MANY PIECES OF INFORMATION THAT VERIZON ASKED FROM ME, INCLUDING POLICE REPORT AND NOTARIZED RENTAL STATEMENT TO SUPPORT THE FACT THAT I HAVE RESIDED IN MY NOW ADDRESS DURING THE TIME THAT I SUPPOSEDLY LIVED ELSEWHERE. NO BUDGING FROM VERIZON. I DON'T KNOW WHAT ELSE TO DO TO RESOLVE THIS PROBLEM.

    SAPPHIRE2009 11/2/09 9:41PM

  • Not very happy w/ Verizon Wireless. I received a text regarding my account( I called and the amount due was much higher than my monthly payment). I tried several times through several different numbers to contact a live customer sevice rep. Only by finally going online and finding out if any one else has this problem did i finally find a way to get in touch with them. Why should you have to enter a code (0, ####, 0) just to speak with somebody. Says a lot.

    Really? 11/2/09 9:00PM

  • I am a customer of the Verizon Wireless Franchise located in the corner of Branham Lane and Almaden Expressway, in San José, California. I am very upset because the owner of this store is rude, impolite, and treats his employees as slaves. As my husband and I were there on Oct. 31, 2009, and as we were trying to solve a very big predicament over a relative that call us too much, he was talking HUGELY loudly in the store, interrupted our conversation with the clerk, and just order the clerk or assitant to stay until 8 p.m. The clerk told him that he will need to call his rite, to which he responded in a very rude, impolite, careless tone, well call it! He had no regard that his cleck 2 year old daughter was waiting for Daddy to take her to halloween. On topo of that as we were talking to the clerk, he interrupted again, and told him "I need 8 phones tonight," it was already 6 p.m. so he needed this clerk to sell 8 phones in less than two hours. I am so amaized at this owner preponderance, arrogance, disrregard for the human condition. We have been customers of this store for over 5 years, I now will take my bussiness elsewhere. Because of this man my perception of the image of verizon wireless has been damaged significantly. I do not want to provide businees for a person that treats his employees like slaves. Coming to think of it everytime we go there is a different person, as if there is a new employee everyday. Simply GROSS. The clerk or assistance was almost in tears.

    Anonymous 11/2/09 7:39AM

  • I agree with Matt L. Its the pits on service.. I'm going all over the place and being referred to that person and this person without any results..Sure wish I could speak to a live person with results.. I feel very much like dropping my big account with 5 lines to a company that will give me service.. Its frustrating trying to find the answer on one call..

    Anonymous 10/26/09 11:05PM

  • I am dropping service with these rude nitwits! They send me text messages reminding me of my minutes remaining at 2 and 3 in the morning! I have begged them to stop with no success. I ask to speak with a supervisor and they REFUSE!!

    Hello SPRINT

    Anonymous 10/26/09 6:57AM

  • Verizon's customer service is by far the worst I have ever dealt with.

    First they fail to inform me about early canceling charges. Then they convince me to by a new phone w/number. Then I got charged over $100 extra on the old account.

    When calling the number above, I was told that "Everybody knows cell phones have canceling fees". Every rep I have spoken to seems to not care that one of their own screwed me over.

    Also, they continued to refer me back to each other ( store / C.service )without acknowledging this issue for several days.

    Matt L. 10/20/09 5:44PM

  • I am disgusted with Verizon Wireless. They are a disgrace of a company. I spoke to customer service on two occasions with my problem, and each time I get the same "I don't have authorization to give refund" runaround. They always refer me back to the store to address my problem, which when I go there, some pretty Verizon Wireless girl tells me after I waste my breathe talking with her, that I have to talk to a representative at their customer service number. WHEN I pressed the phone rep what she would do if she was in my shoes, and the replacement phone was delivered to her without any instructions to return the irreparable old phone, she said I would have to take this up with the store manager. I did already! They sent me to you and they said I might possibly get someone there to knock off half the $260 non-equipment return fee? Half? What about the whole fee?

    I went to the store upon receiving my Replacement specifically to make sure I wasn't going to be charged for non-return. Who at Verizon Wireless can accept they made a mistake?

    Marman 10/19/09 9:03AM

  • This is a great site. Thanks. As for Verizon's CS.. well they are the stupidest bunch of people I have ever spoken to on the phone in my life. Every time I called, I got a different answer for the same problem. It has been 3 weeks and still no resolution. PLUS, it is their fault, but still no apology. Oh, yeah. the service sucks as well. I have never had so many dropped calls in my life. Also, reception bites. All in all.. really awful company.

    bantling14 10/16/09 5:22AM

  • what a nightmare it is trying to stop bills for a service that I don't have anymore.

    barron027 10/15/09 7:19AM

  • Cell phone service is generally satisfactory. But any attempt to deal with customer service (about account or billing questions etc.), either online or by phone, results in wasting an inordinate amount of time (my time). Problems get resolved eventually but by only by processes that are cumbersome, take forever, and are extremely irritating. Example 1: Verizon changed my account number without specifically telling me. Consequently, my timely online payment went to the old account. That payment was transferred to the new account only after my spending much time on the phone to a customer service agent.
    Example 2: an inappropriate late charge resulting from the above account mix-up was waived only after more time wasted on the phone. I was told the late charge ($5) would have to be credited on next month's bill (i.e. I am supposed to pay it and then be credited for the $5!!).
    I can cite several more examples of inefficiency and time-wasting that are hard to detail without use of profanity, something apparently not allowed on this site.
    My (probably forlorn) hope is that managers at Verizon might read this comment and take steps toward improvement and streamlining of accounts and customer service.

    Maxwell, Colorado 10/12/09 5:32PM

  • I am pleased with my Verizon service, however, I am so disappointed with your Motorola phones; I signed a contract with you August was 1 1/2 years sgo; my contract will not expire until January 2010. The battery in my phone began going dead three days ago and would not stay charged for more than 5 hours. I went to your store to buy a new battery, and much to my surprise, you couldn't sell me one; didn't make them anymore. My only options was to buy a new phone; in order to get any discount, I had to sign another 2 year contract. You were out of free phones.

    I have been a loyal customer for over six years; I really expect more from you than this.

    Anonymous 10/7/09 11:42AM

  • I have been with Altell for over 5 years never had interruption with service I spoke with Herb today in CS not helpful at all post dated a payment for tomorrow and my service will not be reconnected until payment post. This is a money hungry company....This company lacks customer service skills ! I will disconnect my service and go somewhere else. You can't even pull up my past 6 years of service with Altell and see I have always paid and never had service interrution!!! What a disgrace...I did not choose Verizon and I refuse to be a paying customer of such a greedy company...There will come a day when your word will not buy you a day no matter if you are associated with Verizon or not.. A very unsatisfied customer not by choice.

    DoFo 10/5/09 9:12AM

  • I closed my account a year and a half ago, with the understanding that no further charges were due. Last week (1.5 years later!), I received a notice from a collection agency that there was an unpaid bill. When I called Verizon to inquire about this, they told me that the reason I hadn't received any additional bills was because I had requested paperless billing. So...they couldn't send an email (like always before) with the bill? No communication from anyone for 1.5 years and then it's at a collection agency? They were impossible over the phone - no comment except 'sorry'. I wouldn't do business with these people again.

    tchwnet 10/1/09 10:11AM

  • Verizon is charging multiple $1.99 data fees, for nothing. Our new phones came with icons that made it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now. Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”.

    Very deceptive, and the reply I got from customer service was totally unsatisfactory.

    To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice. I am filing a complaint with the states attorney general.

    KathyDallas 9/30/09 11:32AM

  • It is a terrible shame and a terrible waste of time and money when a customer has a problem and is told in person that the company truly appreciates your business and values you business,,, only to make that customer call a "machine" and all the customer gets is the same message/option over and over. The customer has to then call a store and the employee at the store gives you the same numbere or another one and either one you use gets you the same message again. After many, many attempts over a period of weeks and months, you get lucky and someone from the store puts you through to a live person and that person says they can not actually help you because too long of a period has passed. MAKES ME WONDER ABOUT HOW MUCH THE COMPANY ACTUALLY VALUES MY BUSINESS. To top it off, there is a large family of us on my Mother's side and a large family of us on my Father's side that use Verizon Cell Phone Service. Each of us also have many individual friends on this same service. Now, if all of us pull our contracts and go somewhere else, and if everyone else that gets poor service such as this pulled theirs, I bet that, soon, Verizon Wireless would suddenly actually truly value our service; our service that they no longer had. I also know that with very little work, this movement would mushroom. Maybe I should start a boycott here in Fort Payne, Alabama and this surrounding area. It is a sure thing that I am thinking strongly about it. I have never before felt so strongly against a company as I now feel toward this one. I know that I owe them some money and I will pay it,,, regardless of how they treat me and I may have to stay with them until my contract is up,,, but I do not have to let other people just walk into the store and sign up without them knowing what kind of company they are apparently signing up with. If I am wrong, then may God forgive me. I will not ask a company official to forgive me because a machine can not forgive and it is awful hard to reach a company official. I am S.L. Digsby

    Leatherneck 9/22/09 1:17PM

  • your "talk to a person" number does not function......
    why is there a 36 hour delay in receiving a voicemail message?
    I'm not happy!
    rating of friendliness doesn't apply because I could never reach a person

    can't even contact verizon on your own customer service online
    HELP

    jonscherry 9/20/09 11:38AM

  • Verizon Wireless service sucks. It took two hours to find no one to help me with a fraud issue.

    Anonymous 9/19/09 8:49PM

  • Verizon workers are so rude to their customers. I am shocked with how I have been treated after giving them my business for 6 years. And their new ploy, where there are only about 3 piece of garbage phones you can get without also buying internet, is absolutely ridiculous. They are the greediest, rudest, customer-unfriendly business I have encountered.

    Aaron 9/19/09 4:26PM

  • Verizon SUCKS!!!!!
    Me and my husband just moved in to this new place and unfortunately it's hard to get receptions in this area and we didn't know about it,so we went to verizon store and talked to technician about our problem and put my husband on the phone to talk to customer support,and we have told that we have to call them back using another phone from where we live,to troubleshoot our phone?! That's the reason why we went to the store to complaint that we don't get signal where we staying right now, so how are we going to call them? So they said they can't do anything about it unless we call them,so basically we have to find our on way to solve this problem on our on..and we have told that once we call them and troubleshoot our phone,we have to wait a week after they troubleshoot our phone and another week to wait for the TECHNICIAN to come to our house and try to use our phone and see if we don't really have signal at all! And another week again,and if really doesn't get fix then they will have to terminate our phone without paying for it!
    BOTTOM LINE HERE 'It doesn't take 3 WEEKS to get signal" they should satisfy their customer at all times..If there is a problem they have to do something about it A.S.A.P. And our main concern is we need our phone especially on EMERGENCY!!!!
    I would never get contract at verizon again!

    Anonymous 9/15/09 2:43AM

  • Can you hear me now? Guess not!
    Having had prior experience with Verizon I had sworn never to do business with them again. It was with horror therefore when I discovered my Alltel account was now a Verizon account. No problem I'll just terminate the service and use carrier pidgeons (let's face it, it's preferable)but wait. "That'll be $600 for early termination" Hang about,
    "I don't recall agreeing that with Verizon"
    "No but you did Alltel".
    "Well switch me back to Alltel please".
    "No can do".


    So get this:
    My payments go to Verizon
    My account is with Verizon
    But strangely enough it is my defunct agreement with Alltel that means I cannot escape without serious penalty.

    Why?

    I am told it is $200 per line that is applied solely because they discount their phones so much that people would buy them then cancel their contract the next week.

    Yeah right!

    Two things wrong with this in my instance.
    1. I was with Alltel for 12 years. Seems they had a good income that more than covered any alledged discount.
    2. What discount? Go to any Walmart, Target etc and buy a similar phone for the same or less with a carrier that inflicts no contracts nor penalties.

    Just tell the truth!

    It's simply a ploy to bind an innocent customer for 2 years to a lousey contract.

    Last time I had any other form of account (bank for example) I don't recall being told that if I wanted to move my business I would have to pay for the luxury.

    It is scandalous and legislation should be passed to stop this foul corperate greed. Land of the free my arse.

    lamxie1 9/14/09 9:18PM

  • vorizon wireless is the most rude company I have ever encountered and I am surprised they have any customers especially return customers, customer service stinks!!!!!!!!!!

    Anonymous 9/10/09 10:59AM

  • Ever called Verizon Customer Finance Department?? Wow, the lack of customer service AMAZES me! I get paid every 2 weeks, no matter what, so I very rarely pay my Verizon bill ON the due date,(since my payday changes every month) but I always call, let them know when I will pay, set up a payment arrangement and do make a payment etc...

    But, it never fails, everytime I call this is what I get:

    "Thank you for calling Verizon Wireless, I see you have a past due balance of xx.xx. Are you paying today with a check or card??"

    Umm, why don't you ask how you can help me, or "how's your day?" first?? not just jump into "how are you paying?"

    If I wanted to actually make a payment at that time I would just call the automated payment line, or go online to pay. Obviously if I actually waited on hold to get a person, I wanted more than to just "make a payment."

    I don't know, it just gets under my skin the way they say that, EVERY time. Obviously, Verizon is requiring them to say this, because if I worked there, I definately think I would word that differently, if I had a choice.

    Anonymous 9/9/09 8:02PM

  • This company should be responible for the way they treat their customers. They are very rude!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 9/1/09 7:46AM

  • I have been with Alltel for 10yrs. Loved the customer service, quick response, and the plans they offered. WELL!!!!!!
    when the company merged with VERIZON it has been a horrible experience. I know everything new has growing pains... DONOT take it out on your customers for they are why you are in business. Customer service is horrible, put on hold and push buttons to hear another recording and then disconnected is not the kind of business to offer. My plan was an unlimited minutes with alltel and when the company merged well I rec'd a bill for $1,300.00 I have disputed this and they disconnected my cell phone. I called and (remember when you speak with someone they say this may be recorded and I sure hope so) the so called support team/customer service said what amount can you pay while this is in disput. I said I want my bill corrected now. They said do you want service back on or what!! I needed service for my job. I paid $200.00 and one of the lines were turned on so I called back and they said Oh sorry we are very buzy and someone must have not seen the second line and it was connected at that time( once again another 20 minutes on hold, transferred, and recordings to go through. Well here we go again I get a text message 2 days later and saying "your phone service may be interupted if you dont pay now. I am so upset that Alltel has merged and a customer suffers from the merging. I asked that the company reviewed my history of minutes and support/customer service said we are verizon wireless not alltel....
    My opinion to anyone that is seeking wireless service WAIT!!!! dont go to Verizon until they treat the customers that keep them in busines like customers!!!!!!!

    Anonymous 9/1/09 7:43AM

  • I have had problem after problem with this company. Their customer service department causes more problems then you had to begin with. I had so much problems with them that I was told I could get out of my contract without earlt termination fees if I paid my balance for their lack of services. I did this and thought I never had to even think about this company again. Now they are harrassing me to pay for early termination fees. By far the worst cell phone company I have had up to date.

    W Nimis 8/31/09 4:12PM

  • To anyone thinking about going with Verizon, stop run don't look back. I was with Alltel for 8 yrs and never had any issues since my bill went to verizon its beena nightmare. They make promises they do not keep and just do not have the brains to fix billing issues they create.If you come from Altell be prepared to be hassled and put through hell. get a trac phone from 7-11 your service would still be better. They are friendly ( while telling you they are not going to help or while lying)

    I miss Alltell 8/25/09 3:48PM

  • I regret to say that I will no longer buy any of your products until you either stop sponsoring the Philadelphia Eagles, or they get rid of Michael Vick. I want nothing to do with any company that sponsors a convicted dog torturer and killer like Vick. Thank you.

    Anonymous 8/17/09 5:52PM

  • i have dropped calls since the switch.i been in store 8 times,tech calls,etc. i even get drop calls when talking with tech and they dont even bother to call back.they have more excuses for drop calls than a criminal got excuses in front of a judge

    d41440 8/13/09 6:35PM

  • I was an Alltel customer that was switch over because of the merger, well I've had nothing but trouble from Verizon since day one. A few days after the switch, I got my daughtery a Blackberry for her birthday. I called Verizon to activate it & after 1 hour on hold, the girl switched my phone # instead of my daughters to the new phone. So I call back & stay get hung up on at least 5 times, & stay on hold for 2 more hours. I give up because my battery is dead on my phone. I send an email to customer service. NO REPLY. So I try again the next day, stay on hold for another hour, while they transfer me & hang up on me & put me on hold. Finally I have to explain to them why I think they are having trouble activating the phone, my daughters phone was not on a smart plan. So I think we get it all straightened out until last week when I check to see what my balance is. My balance for 2 cell phones on smart plans is almost $1100. So I call, thinking its just a mistake. On the phone for another hour. The girl says that she sees that they never put my daughter on a smart plan & took off her unlimited text & were charging per text. Well, she's 14, so its $900 worth of text. They said they would submit the charge for credit. I check my balance at the end of the week, they gave me credit for $8... So I call back again, another hour on the phone with them. The girl says that they refused the credit because I agreed to the charges. I told her that was ridiculous. I would never agree to pay per text on my teenagers phone. I'm not stupid. She said she could give me credit for $400. I told her that still wasn't right, then I asked to speak to a supervisor. She basically threatened me & said if I did, I might not get the $400 credit at all. I told her fine, to issue the credit for $400. I emailed Verizon immediately after that, and still NO RESPONSE. Checked my balance again, they gave me a credit for $9 total, including the $8 from the week before. I waited 48 hours to hear from Verizon via email, and emailed again. Again, NO RESPONSE. I've sent 3 emails & spent 6 hours on the phone with customer service & still have not got my problems resolved. I will not pay $1100 for my cell bill. I will buy a Tracfone if needed. I really can't believe they are treating their new customers this way. Not all of the people I talked to were unhelpful, but I still have no resolution. Maybe all Alltel customers aren't having the same problems, but I've heard several complaints.... Be sure to check your bills!

    Anonymous 8/13/09 8:18AM

  • I had received a $ 50.00 debit card rebate from Verizon. Had decided to transfer the money to my bank account as mentioned in the flyer that come with the card. Log in the rebate site and enter the card information and security code. A message told me to call the rebate customer service. A menu from that number does not give me an option to talk with a person, just do it online (I had done it 5 times with the same results). Contacted Verizon Customer service and after be put on hold for 25 minutes, call again and the second person told me that nothing she can do to help me with that and the only option was to go to a bank and "try" to cash the $ 50.00 from the rebate card and then make deposit in my bank account. What about to provide a "custome service" instead take people time with no solution better than "why don't you try...." .

    Claudio 8/7/09 10:29AM

  • This goes back for years,to 2001. When I purchased Verizon phones for myself and my husband, they began billing me for a line in Sioux Falls, South Dakota. I lived in Stockton California and had absolutely no connection with Sioux Falls S.D. I paid my bill for the two phones I did have, but pointed out every month that I had never asked for, received, or had any connection to the line they insisted I had. The bill never showed any usage, and not even a phone number, but for seven months they called and dunned me at all hours and very threateningly, to pay this nonexistent phone line bill. After eight months of this, they shut off my service and turned me over to collections. When I sent the bill copies to the collection service, they told me that I did not owe it and they would take care of it. For a little over a year I heard nothing, and thought it was taken care of. Then, another collection agency called me and said Verizon had turned me over to them for an early cancellation fee. I no longer had the bills that I had sent to the first company, and the second company said they had bought the accounts from the first company, who was now out of business, and there was no record of my correspondence with the first company. In spite of my disputing the charge--Verizon shut me down; I did not cancel--I could get no where with them, and the $178 remains on my credit report to this date. The first date was June, 2001, but recently (2006)I asked for a review of that charge, and was turned down by Experian. They said they had researched it, and the charge was, according to Verizon, legitimate. Now, I find that the date of the $178 has been changed to 2006, five years later than the actual date, and I have to start all over again. Those people are the d---- incarnate, and I have been with ATT for the last eight years. Things have not been perfect there, but any problem I have had they have been respectful, helpful, and we have been able to resolve it to my satisfaction. They listen, and they do review their notes, even though you rarely get the same person there either. They also can actually set you up to use your phone in another country. I recently went to China with my daughter to adopt a little girl--and my att phone actually worked. Verizon's phones didn't even work in downtown Stockton--I once called the repair line and the call was dropped six times--I finally had to call them on a land line. I truly wonder how they stay in business.

    objoyful1 8/5/09 7:38PM

  • We have had Verizon for several years now. They regularly mess up out bill, add things to our bill, etc. Every time we call customer service, they resolve the issue, make some bogus claims about how it won't happen again and hang up. Same thing next month, but the arbitrary charge is different. At one point we were charged for data usage every month. Everybody on the phone was happy to explain what happened, but they all had completely different stories. We eventually put a block on all data usage so that they couldn't make this stuff up. This resulted in then inability to send or receive picture messages (PIX). Hundreds of CS calls and several months later, we discover that we were being charged for something the definitely told us was free. BEWARE THE BACKUP ASSISTANT! IT IS NOT FREE, WHAT EVER THEY MAY SAY. It appears that the actual app was free but it costs to download and use it. Sneaky. Also, it is possible to block data but not PIX messaging, but you have to find the right CSR (customer service representative) who doesn't feel the need to BS you into paying for things you don't want can't use and wouldn't use if even if you could. But I must say, their coverage rocks, even if everything else is a total failure.

    thefinn93 8/5/09 12:51PM

  • Verizon charged me the incorrect amount, $700 instead of $200 for mobile service. It was taken out of my checking acct automatically, even after I talked to someone in customer service who said it would not come out of my checking account. As a result of the larger than expected withdrawal, I had two other checks bounce with an accompanying $25 (ea) charge for bounded checks. I called Verizon back and asked them to pay me the $50 the cost me. After talking to 5 different people, I gave up. They refused to acknowledge that they had made an error

    steve mc 8/5/09 12:28PM

  • The absolutey worst customer service imaginable. Due to some computer glitch they are billing me for $350 dollars I do not owe for the past 3 years. They keep saying they recognize the mistake and will take if off the books but every months the bill arrives with a threat of turning it over to a collection agency. The people at customer service seem nice but are totally clueless and unable to resolve anything. Don't do business with these incompetents.

    Anonymous 7/29/09 11:49AM

  • My experience has been terrible. Have tried for hoours to get passport number changed. Had Verizon for 10 years. Need help from a live person. Am not able to follow directions as given. Am 89 years old. Need real personal help. Am told I owe $5.6l, when in the last 3 months havepaod over 64 dollars. Need help or a new wireless phone company. Have just bought a new phone from you in May. Need REAL PERSONAL HELP AND TO ASSIGN ACCOUNT MANAGER DAVID SSCOTT. PLEASE REPLY.

    Anonymous 7/23/09 5:31PM

  • i cant figure this thing out i just want to talk to a real person!every number i call dosent work

    Anonymous 7/10/09 9:38AM

  • This works. Thanks for posting and making it super easy to close out my account with a live person!

    Anonymous 6/30/09 11:11AM

  • After fighting the automated message for about 20 minutes I found this site. I finally got through with it's help only to get an answering machine letting me know that they changed their hours of operation to 8 am to 8 pm... and it's only 8:15. FML.

    Anonymous 6/16/09 5:17PM

  • Our Local Office was not helpful in any sense of the word unless we were willing to spend 200.00. And when we told them no we would find other service and still keep our # they were willing to let us go. As we left looking for the AT&T office we went past Best Buy and remembered they sell phones. So we went in and were able to resolve our issue for 29.99. Someone needs to tell Verizon not everyone is looking for bells and whistles. Some people just want a phone.

    Anonymous 6/13/09 7:51AM

  • My biggest complaint - the customer service employees DO NOT LISTEN. They have "canned" answers and "canned" emails. We had a dispute with one of our monthly bills as it had been paid, the check had CLEARED the bank, but yet the customer service person did not listen to what we were saying, although we had PROOF that we had paid the bill! What can you do!! They all need "professional" customer relations training.

    Anonymous 5/28/09 10:19AM

  • I've tried contacting VERIZON WIRELESS FOR ABOUT 3 DAYS NOW AND STILL I HAVE NOT TALKED TO A CUSTOMER SERVICE REP! SUDDENLY I CAN'T USE MY PHONE AFTER ADDING $30.00 TO MY PHONE! I THOUGHT THIS WAS STRANGE NOT GETTING ANY TXT MESSAGES OR INCOMING CALLS OR OUTGOING.. WHAT THE HECK IS GOING ON?? SO, I CHECK ON MY ONLINE ACCOUNT AND SOMEHOW MY ACCOUNT IS SAYING MY NUMBER HAS BEEN CHANGED AND I'M DOWN ONLY $0.38?? WHAT THE HECK!!!!? I CHECKED AND NONE OF THE DIALED OR INCOMING CALLS THAT DID COME IN.. I HAD NO IDEA WHO THEY WERE! SOMEONE MUST'VE GOT MY INFORMATION AND USED MY MONEY AND THE PHONE SHOWING UP IN MY ONLINE ACCOUNT LOOKS LIKE MY OLD PHONE I USED PREVIOUSLY! I AM UPSET ABOUT THIS! I HAVE VERY IMPORTANT PHONE CALLS COMING IN WITHIN THE 3 DAYS OF VERIZON MESSING EVERYTHING UP! THE CUSTOMER SERVICE NUMBER THEY DO GIVE OUT IS FREAKING HOPELESS, I DONT WANT TO TALK TO A FRIGGIN RECORDING I'D LIKE TO ACTUALLY TALK TO A CSR!

    Keisha 5/16/09 6:30PM

  • My 2 neices bought a prepaid phone at walmart and cannot get it activated. We cant get anyone on the phone nor can we get it activated. This is the first time we have used this company and will be the last.

    tiredofverizon 4/27/09 2:30PM

  • Since the first of March I have been trying to get someone to HELP ME with my phone bill. I had a charge of 349.99 plus taxes and now late fees added to my phone bill. I was told it was because Verizon needed me to sign a paper copy of my new two year contract. I was continuously told this issue would be resolved before my due date March 21st. Today is April 7th and it still has not been taken care of. I have continuously called even went to the store myself to take care of this. My problem is everytime I call it's a different person and I have to start the whole story over again. During four different calls I was assured this information would be sent to the credit/financail department and I would receive a call back in 24 to 48 hours. I only received one call back and when she asked me to hold for a minute or two the phone disconnected. Of course when I tried to call back you never get the same person. Verizon cannot tell me who I spoke with or where they are located. I need one person the same person until this matter is resolved. You say you value me as a customer and appreciate my business stand by what you say. That's all I am asking.

    Dawn 4/7/09 7:35AM

  • i ahve been a verizon customer for about 6 or more years and i recently called and asked about a past due charge that turns out to be there mess up and they were very very rude saying it was my fault and they didnt do anything. its sad that a loyal cutomer gets such bad customer service.

    Anonymous 1/13/09 5:46PM

  • I need customer service but this is an oxymoron at v
    Verizon. On hold for over an hour listening to recording telling me that all customer reps(both of them?)are busy.

    Then get more of them!

    Meanwhile, my verizon wireless air card keeps knocking me off the internet and I cannot use the very unfriendly internet interface for more of the same kind of customer (dis)service.

    Just got through to a live person who, after asking me all sorts of questions, put me back on hold to say that she was transferring me to tech support despite the fact that the very first words out of my mouth were that I needed tech support. I am now on hold again. If I get anymore customer service, I may blow a gasket.

    I am sending this even though I have not spoken to tech support because my air card knocked me off line 22 times while on hold.

    Timacuan51 1/5/09 5:17PM

  • this systems sucks i cannot get a live person to talk to ai dont't want to talk to a michane thwey can not sovle my problum i hate thsi service i wish tha ti never got iythey suck and they will always suck i want to cancel this asap you systems sucks sucks sucks it cost to much i was told the my next bill would only be 110.00 and it has not been that for the last two months is has been 178 and now 204 waht the f... it up i am not goin to pay this you people suck

    Anonymous 12/18/08 2:31PM

  • I AM SITTING ON HOLD WAY TOO LONG

    Anonymous 12/17/08 7:50AM

  • I bought the wireless internet device from circut city and was under the impression that it was an unlimited service for a flat rate of about $69.00 and I found that reasonable. I had the device and the service for 2 months (60 days) and I recieve a bill for OVER $6000! I was shocked and appauled. I called the store where I got the device and told them that they misrepresented the device and they said that the guy who sold it to mewas going to be repremanded. I don't find this acceptable. I want this bill dropped back down to a reasonable fee. From reading the other comments on this page Verizon is screwing many other people other than just me. I sure am glad I have a Metro PCS phone because Verizon isjust a bunch of bullcrap and I hope they go bankrupt!

    Gouged 12/12/08 10:34AM

  • trying to navigate thru the auto customer service is a joke. I have auto pay and was charged twice in one month. I can't even talk to a live person to dispute this matter. Left on hold for over 1/2 hour. I can't wait to drop my contract.

    DD 11/30/08 8:20PM

  • Verizon Wireless doesn't have, "Customer Service". Intead, it has customer, "mollification", intended to sooth customers verbally without necessitating anything that actually costs money being done. The lowest two levels of customer mollification do not have the authority to do anything and the higher echelons are never available.

    They sent me a misprogrammed phone when I signed up. It took me about five hours on the telephone with them to find out that account speed dial numbers like #626 auto- dialed without inserting the ,"#, sign and resulted in a, "Your call cannot be completed", automated message from Verizon. Even when you dialed the number on the key pad, with the , "#", sign properly inserted, it defaulted to the programmed speed dial without the, "#". The LCD always showed the, "#", as having been dialed, whether it was or not.

    A year later, the phone, a Kyocera 303, died. They sent me a replacement WITH THE EXACT SAME ERROR.


    The ratio of money that Verizon spends on customer mollification compared to that spent on advertising is 1/2M.

    Yogi 11/13/08 4:03PM

  • I bought a BlackBerry Pearl about 9 months ago. I have had problems with it from the beginning. They have replaced it, replaced the battery,etc. I am still having issues and they want to give me my 2nd refurbished phone. Meanwhile I haven't been getting my e-mails, my phone doesn't keep a charge, etc. They won't give me a new phone or reimburse me for the service I have paid for and unable to use. The customer service is horrible. I am angry that I bought a product and service that isn't working and they don't care to solve the problem. In fact, the last three people I have spoken to have made comments about it being my fault. I am able to "defend" myself by walking them through my experiences and having them read the notes on my account. I don't have time to deal with this as I run two of my own businesses and have a "day" job. However, I will now find the time to let people know of my experience so they do not make the same mistake of signing up with Verizon and/or buying the Blackberry Pearl. I cannot wait until my contract is up. I will likely cancel once I can stomach the idea of paying them money to get out of this situation and the money lost on buying this phone...plus having to buy a new phone and new service. They know this and hold us all hostage. LOL. So mad!!!

    Jayro 10/7/08 3:36PM

  • My problems with verizon started with Best
    Buy March 2007. The verizon rep inside the store start with the wrong card,not enough
    gigs for my laptop..Went to verizon center
    to fix it..got early termination charges
    after thier rep cut the svc...month os
    early termination fees...no svc
    now my girlfriend has a old prepaid plan///
    had many hours left....oops verizon changed
    thier charges to 25 cent connection fee
    10 cent per minuit fee alas all the miniuts
    are gone ...thanks Francis Altel is next?

    Jimbomctc 8/16/08 5:10PM

  • My daughter's Verizon phone was stolen a few weeks after I got her on a new plan. I called Verizon to report it the same day. I was told the phone had not been used since it was stolen. When I tried to access the account online to see what activity there was, I could not login since, as they put it, "the account was too new." when I finally did login, there were charges of over $1,000!.

    I tried repeatedly for weeks to contact someone at Verizon who could help and have the charges removed. Seemed only fair since I had reported the phone stolen weeks beforw. They couldn't even give me a proper breakdown of the charges and were extremely mean on the phone when I would request more details.

    My bill has risen to over $3,000 while I have been dealing with Verizon to cancel my account. Of course, now they want over $175 to cvancle the account for needing to leave early. What a joke!

    Mary R. 7/14/08 6:08AM

  • I started receiving joke of the day messaging. First of all the first one said that if I wanted the service to reply so I didn't and deleted the text.

    When I got jokes sent to me anyway for two days I called verizon and they told me to simply text cancel/stop to 90900 which I did and got a confirmation cancel service. I kept that text on my phone with date/time/etc. I just got my verizon bill and have a $9.99 app charge anyway.

    I called verizon and they say there is no way to prove that I didn't download the app but that they have record I did on such and such date. Apparently they didn't have the ability to block premium texting in December when I called and now in January they do.

    I asked for a company number and they cant give one. they give you the website which asks you to enter your cell phone number…thats BS I am not doing that, so they can have a record that I gave them my cell number.

    Anonymous 7/2/08 6:01AM

  • I have extremely bad cell phone service at my house, and only slightly better at my office My phone also frequently doesn't work correctly. Verizon won't consider replacing the phone because, according the thme, I am not due for an upgrade until my contract expires in 5 months.

    If I ask to get out of my contract due to the problems I am having, I would need to pay a cancellation fee and then go into a brand new contract with Verizon. I feel like they really don't care about whether they keep me as a customer or not.

    fedUp 6/24/08 5:58AM

  • Submit your comment >>
  • Just dial 611 from your phone and ASK for the 800 number. It's easy and they're always helpful.

    Anonymous 2/16/10 6:00PM

  • I have been having problems with my current phone and am not yet eligible for an upgrade. I called Verizon today (which I agree was very difficult to find the telephone number for) and spoke to an agent. She was extremely helpful and patient with me on the phone for an hour. She did everything she could to assist me and I will be receiving a new upgraded phone in two days.

    Anonymous 2/12/10 12:57PM

  • I have been a Verizon customer for several years and I have ALWAYS recieved helpful suggestions as well as when I go in the store at Eastchase in Montgomery, AL. I did overlook the "sign-in" screens due to the sun shinning in at the front and I had about five people come in and sign in before I reaiized I needed to sign in.
    bj-hartzog@hotmail.com

    Betty Hartzog 2/3/10 3:23PM


  • Verizon Wireless
    4816 Milan Rd.
    Sandusky, Ohio 44870

    Customer Service Rep. Ami Imbrogno is an
    excellent representative for your company. She walked over to me with a smile,took considerable time with me, doing "work" for me that I should have done at home before coming to the store. She simply said, "That's part of my job, to help." It would be great if ALL of us could show such
    enthusiasm to our customers.

    Karen Crall

    Anonymous 1/17/10 8:21PM

  • Got right through to a PERSON ... on a Sunday!!

    Thanks!

    mhapich 1/17/10 12:21PM

  • I would like to say that Carmen L. Botzoc was wonderful at the Gurnee store in Gurnee IL. She helped me with a phone and exchanged it right away. Third phone I had and they no longer make it. she was wonderful. Now the new phone works great I hope I would travel back up there just for her. Im from Park Ridge IL. 32 miles away.

    Lmp1217@aim.com 1/12/10 5:24AM

  • I just got off the phone with Stephanie in Customer Service in Charleston, South Carolina. She resolved my problem in an efficient, friendly manner. I love Verizon...always have...always will!

    go2popo 1/7/10 10:43AM

  • GREAT SERVICE EVERYTIME

    GEEG 12/25/09 5:48AM

  • I just had the best contact with Verizon that I've ever had. Dialing the number and pressing 0####0 took me immediately to a real person. Terri was everything you want in a customer service rep: knowledgeable, quick, polite, and nice. She resolved my issue immediately. I realize that I lucked out by reaching Terri, but using the 0####0 was a real treat, as it drives me crazy to get the endless automated voice.

    Anonymous 12/23/09 8:36AM

  • During a season where people like to complain, I would like to say "Thank You " .
    I spoke with Nicole x 5848 and she was awesome. I ordered 5 new phones and she worked with me to make sure that I got the best deals! She even called me when she said she would to walk me thru the activation process. WOW - What Customer Service ! I have always hated to call becasue it is so complicated and she made it easy!!! This is the reason I have been a Verizon customer for over 10 years. Keep up the great work!

    Lynn Farrell 12/10/09 9:42AM

  • Our family has been with Verizon for years and we will not be changing, that's for sure!
    I just dropped my phone and it died completely so I took it to our local Verizon store about 6 miles from my home. We had excellent service there and came home with a new phone. My only thing that was drop dead awful was that my phone was so damaged, they could not transfer my phone numbers or the pictures of my new granddaughter...not their fault but mine. Thank you Verizon for the greatest service and people at your local store.

    Anonymous 12/9/09 7:47PM

  • I have been a Verizon customer for almost 10 years and have never experienced any problems. I'm sure ALL phone companies are the same. The big secret is to NEVER expect any special treatment. Then, when you do get treated nicely it's a nice little surprise. All in all, nobody cares and you'll always lose.

    happy 12/8/09 7:59AM

  • I went in to update phones... purchased 2 new twists phones and the new gateway laptop with internet. I was very pleased with all of them and the help I received was outstanding. All done in a very timely matter.
    The employees responsile were
    Darreas, Dorinda and the mgr who made it all happen was Andy. The is the best store and I will always go here to this store before trying another. I recommend it to anyone looking for good customer service!!

    Kathy 12/2/09 5:50PM

  • I called Verizon re: a pre-pay wireless account which is probably the cheapest service one can get. While I couldn't find any customer service numbers at Verizon site, I did find the right number here and was able to reach them. They were helpful and resolved my problem with courtesy and respect (spoke with Jendra). For me, they did a good job. Good luck everyone!

    susanetalbot 11/30/09 6:14PM

  • I have nothing but great things to say about this company. The Customer Service is top notch. In times when I was unable to pay my bill on time I have experienced nothing but compassion and understanding from these folks.
    Ashley in customer service was very helpful and transferred me to financial services where I was helped out by another woman unfortunately I can not remember her name:( and given a second extension on paying my past due amount.

    Thank You everyone at Verizon Wireless!!!

    And keep up the great work with our service!
    I cannot find a dead zone anywhere!

    Sincerely,
    Phil Smith
    A very satisfied customer!

    supa1974 11/25/09 1:13PM

  • I jus spoke with verizon about issues I had with paying my bill this month. They were totally willing to work with me and gave me an extention on my payment due date and wont be turning my phone off!!! I was very satified with how workable they are and friendly!! It was a great customer service experience.

    Mizz Boss 11/24/09 9:54AM

  • I called customer service (1-866-406-5154)and got through quickly. I found the gentleman I spoke with to be professional, patient and polite, and was able to answer my questions. Although my issue was caused by misinformation provided by the local Verizon store, the customer service rep was very helpful.

    zal 11/19/09 9:26PM

  • I was actually somewhat pleased with dealing with the customer service department. After reading a lot of negative comments, I was expecting the worse, but the person I talked to was friendly and helpful.

    Anonymous 11/11/09 7:09AM

  • VW is great I've had 4 lines w/ unlimited minutes for 3yrs and no billing isuues, only one junk phone and they replaced it in store. Try Sprint, I had them for 6yrs. you'll beg to come back to VW.

    Anonymous 11/2/09 3:28AM

  • Last week I got the "sorry, there's nothing we can do" and this week I got the "no problem, sir. It was definitely our mistake and we'll take care of that for you." In other words, VZW CSR's are still a mixed bunch, but overall they are orders of magnitude beyond where they were a few years ago. Much quicker response and more truthful than ever, if still not perfect. Billing system is still a nightmare, though. Ugh.

    Anonymous 10/12/09 1:01PM

  • This listing for customer service worked perfectly. I got a person in less than a minute and did not have to listen to endless recordings. The customer service rep took care of my questions and concerns immediately.

    Anonymous 10/9/09 8:59AM

  • Worked great. Got right through to a real person. Verizon has treated me right so far.

    Anonymous 10/2/09 8:41AM

  • Verizon Wireless treated me real good on very fast to have a blackberry replaced, I actually spoke to a American and she new what to do. I wish Verizon could lower there rates

    Anonymous 9/30/09 10:41AM

  • I recently call the customer service department and was EXTREMELY PLEASED ! with the service that I received !!!! I worked with Tanya in the customer service department and Kim in tech support. Both young ladies were friendly, cooperative, and caring! My problems were quickly and carefully resolved! Kim even called me back to follow up on my concern!
    THANK YOU VERIZONWIRELESS! THANk YOU KIM and TANYA !
    Sincerely,
    Linda

    Anonymous 9/22/09 4:10AM

  • me and my mom just went from quest cell phones and are cell bill is mergeing with are quest bill and it is the best. we got new phones ant the maplewood mall and had the best servize to there costumers. they merged got the things they need to to get us switched dto verizon cell and quest bills. but in our house we dont get good reception because our appartments are made of bricks and recption dosnt go through bricks verry well. but the servick is the best for us. no problems with our phones.

    twins all day 9/21/09 8:21AM

  • even though verizon wireless is expensive to have....I have always had issues resolved quickly when calling them...service is good...prices are just too high..too many fees(same with most companies though).....verizon (for landline) is the one that sucks for customer service...you would be lucky to even talk to a person...i got rid of my house phone almost a year ago....all you need is a cell

    sherry904 9/21/09 5:59AM

  • I have been a verizon customer for 5 years with 3 lines on one and i absolutely love it. I cant complain at all, i especially love walking into the store and being taken care of right away.

    lilliv05 9/10/09 8:57AM

  • Always easy to reach, CSR's were very friendly and willing to hunt down answers to questions I've had EVERY time I've called.

    Will adjust my bill accordingly to the issue I'm experiencing. Supervisors are very courteous when I've asked to be put through to them.

    Don't want any other provider 1. because of awesome coverage and 2. because of awesome customer service.

    BritaB15 9/9/09 12:49PM

  • I have always had quick and courteous help from VW.

    Anonymous 8/21/09 11:10AM

  • THANKS!
    Tried calling 611 for customer service and was put on hold repeatedly - support person could not fix anything. She said it "wouldn't take" and that the ID # I was reading her was wrong. Hung up!

    Called this number from a land line and Evan took care of everything in a few minutes - said he didn't need the ID # as it was already in the account.

    Anonymous 8/13/09 2:44PM

  • Shortcut worked perfectly. Spoke with Consuelo who was very helpful!

    Anonymous 8/13/09 5:33AM

  • I add an issue with my bill after adding an additional line and upgrading to a family share plan. It did take two calls, but it was resolved effectively. Other than that the service I've had with them has been exceptional. I'm very happy with Verizon Wireless and I will continue to be a loyal customer.

    Jason 7/30/09 12:50PM

  • The person who assisted with my problem was Chris, he was friendly and helpful.In less than two minutes my problem was solved.

    Anonymous 7/26/09 7:53AM

  • I needed to discuss my problem with a real person from Verizon but to know avail until I found this number. After calling and giving my phone number I was promted to give the last four of my SSN, instead I entered nothing and was promted to a customer service rep that was very very helpful to resolve my issue. Thanks Phillis

    Anonymous 7/22/09 2:52PM

  • This worked perfectly for me as well. When prompted for the last for digits of my SSN, I just waited, and the automated system then put me through to a rep. The rep was polite and competent, and addressed my concerns completely.

    anon 6/29/09 11:38AM

  • I used the directions that were given. I was immediately transferred to a Verizon representative and she was very helpful.

    Anonymous 6/29/09 10:00AM

  • Ashley was awesome. Thanks!

    Anonymous 6/26/09 12:59PM

  • I would like to say that i have called the customer service line twice today... the first because my phone is broken and had questions and the second because i had more questions that slipped my mind the first time i called. both times when i called the customer service rep was very polite and helpful. I am in retail management, and let me first say that I, and many of my co-workers are so much more helpful to people who are calm and polite. people that walk in my store screaming at me telling me all i am going to do for them honestly... get nothing. if youre polite, they will return the favor and help you out. so all you people that are so pissed off, take a second and chill out before you call. i promise, be patient and you will get results!!!!!

    Anonymous 6/9/09 7:56AM

  • I just want to say Thank you for this helpful piece of information. The woman I talked to was very nice and really helpful.
    She talked me through everything she was doing. She was never rude and honestly this was an enjoyable experience. Thank you Verizon Wireless. i will continue to be a customer of yours for a long time. And thank you Sandra for being so kind to me through my troubles:)

    Anonymous 6/6/09 6:21AM

  • I read the posts on here & I was like "Great, this is going to be a big hassle..." I called & pushed the 0####0 & went straight to a customer service rep who fixed me up within a few minutes. I can't remember her name, but she was awesome! I can say that at least this one time everything happened very fast. I do think their business dealings with customers are usually 50-50 if you can get what you want done. My friend works for Verizon corporate & I do hear that it's a messed up company...

    TropicFreez 5/31/09 10:09AM

  • I had a problem with getting rid of Premium Text messaging services that had gotten attached to my account. I dialed the number listed on this site and then input 0 #### 0 as suggested, and was immediately connected with an incredibly helpful, and knowledgeable rep by the name of "Elaine". She handled my problem account and with tact and expertise, and corrected the situation. Verizon, you need to give this "Elaine" a raise. She is an asset to your company. Thank you SO very much!

    Josephine 5/28/09 9:26AM

  • Called to turn my phone back on from being off while in Iraq. Got right through, operator took the info and it'll be on when I asked it to. No issues. Probably because I'm not a pain in the a$$ customer

    Anonymous 2/17/09 11:33AM

  • great customer service. handled problem promptly and in the consumers favor

    Anonymous 1/20/09 5:06PM

  • For the past two weeks, I, too, have had problems with Verizon kicking me off the air; the difference, I was treated great by customer service. Both calls I made were taken care of by a very friendly representative. Both times, although different people, my requests were addressed and problems were solved. This was perhaps my best dealings with any customer service rep for any company with which I do business.
    Thanks Verizon

    threegrants3 1/18/09 6:39AM

  • My two sons and I received Dare phones for Christmas. One son dropped his phone and broke the LCD. His account had the Rhapsody premium service charge, which I specifically declined. I had many questions about billing which I never asked because of my concern that I would get jerked around by idiots. Like I said this was a gift.

    The 800 number listed on this site was down for maintainence, when I called it on Saturday. I found a sales number on the Verizon web site which, had an option for questions about premium services like Rhapsody. Verizon sales claimed I signed up for Rhapsody. I kept asking careful questions. Verizon then discovered the sales rep had signed us up and then agreed to give a full credit.

    Verizon asked if I had anymore questions and assured me the goal was to answer everything. Verizon answered each question one by one. Sometimes I remembered a new question and Verizon answered it too. Each time I seemed to be out of questions Verizon asked me if I had any more questions.

    Verizon agreed to replace the broken phone at no charge, even though I didn't purchase the insurance. Because this is a new phone, we received a brand new phone and not a refurbished phone. My son keeps talking about how they agreed to send the phone in two days and it arrived in two days.

    Each of my back log questions was answered one at a time. I was exhausted after 45 minutes on the phone, but the rep was happy and willing to help me further. I had to admit they helped me with everything.

    I am tweaked that because I got a phone I'm locked into a two year contract. I don't like that it is $175 per phone to get out of the contract early. If it wasn't for this we would have purchased iPhones instead.

    The touch screen, mp3 player, camera and the customization options are enough to keep the three of us interested. We are always finding new ways to do stuff and are happy with our gifts, anyway.
    I guess

    erkr 1/17/09 2:02PM

  • Submit your comment >>
  • Verizon wireless offers its care representatives a giant amount of information we can use to help our customers. There is a policy in place for every situation that my customers have, and most issues have a simple fix. And even if they don't, we'll still work hard to figure it out. I mean, we can't give you a free $600 smartphone when you decide you want one, and we can't credit you back for your entire bill, and we can't give you an employee discount for the past 10 months when you never called in about it in the first place, but we can help with pretty much anything else. Why people seem to have so many problems with our care team is beyond me, and, in all honesty, most Verizon Wireless customers are reasonable people. I think people just like to complain. Most people don't mind paying a little more than the competition because their service is excellent everywhere they go. They have a customer service team who resides fully in the United States who, 9 times out of 10, will reduce overage charges when they call in. We have a team of close to 30 expert departments that work diligently to see a customer's issue through.
    So, yeah, I'm fed the company line. Verizon Wireless has the best value blah blah blah, but I see this in action 40 hours a week, and it's legitimate. And believe me, this is not the only care team I've worked for.

    thanksforcalling 3/9/10 10:25AM

  • I am an employee from verizon wireless and a costomer service representative. All I have to say that I am very happy working for this company. The benefits, training, and opportunities of the company are amazing. Also are customer service is great. We work hard to do all that we can do for customers. but u also have to remember we are a company. we cant just give you credits or new phones everytime u request them. Everyone is entitled to there opinion but I am extremely happy with vzw and we work hard every day to please are customers.

    Anonymous 12/1/09 8:22PM

  • And just to continue the rant, there are a few bad apples, yes, but we do not purposely hang up on a customer unless they are screaming at us so much that there is nothing we can do to help because they wont let us talk. It's not very easy for us to ask help when we need it at work, and all of the departments are in different cities, states, and even customer care is split up that way, reps have no control over which rep you end up with when you call. And when you ask to speak to the highest supervisor, no we are not in the building with ANYONE from verizon corporate, and we really don't have the numbers to reach corporate. If we could do half the things customers requested, we'd all have magic powers and wings!!

    Anonymous 5/12/09 12:23AM

  • I am actually a customer care call center rep and let me tell you..I understand why half the customers are mad when they call in..but half the time we literally can't do anything about it if we tried. And then it doesn't help that there is SO MUCH information we have to learn that just gets thrown in our faces before we get tossed on the phones, customers wonder why we are confused so often..not only that, but when demands are being thrown at us on the phone too when we can only do one thing at a time doesn't help either. Most of us are just trying to do our job, everyone has things they can and cannot do at work, including us. not only that, but every call, we have a huge LIST of sequence to follow that gets drilled into our head on a daily basis, we get in TROUBLE for handing out most credits. And we go into work every day and for the most part just get one phone call immediately after the other of people screaming at us before we even know what's wrong. And then we get threatened all day, I've been told things you couldn't imagine just because the rules of my job tell me I couldn't give them that free phone or credit the overages. And then customers tell us we are bad people for working for Verizon, or that we are losers, for starters, we hear this stuff ALL DAY, and all we are trying to do is pay rent and buy groceries just like everyone else. We can't work magic over the phone, and just because we aren't exchanging something or crediting something doesn't mean that we don't want to, really it means that we CAN'T. I'm sorry, but I'm not losing my job over a $50 dollar credit so I can wait a month to get a new job just to pay my bills. I've had times at work where I almost want to cry on the phone because this customer is SCREAMING at me and I can't do anything about it to help them. My point being, if you are mad at Verizon, be mad at Verizon, but don't take it out on a representative that's following the rules at work so they can continue to put food on the table.

    Anonymous 5/12/09 12:14AM



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