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Verizon Wireless

Customer Service Ratings and Comments

Verizon Wireless is ranked #78 out of the 301 companies that have a CustomerServiceScoreboard.com rating with an overall score of 53.29 out of a possible 200. This score rates Verizon Wireless customer service and customer support as Disappointing.

NEGATIVE Comments

290 Negative Comments out of 362 Total Comments is 80.11%.

POSITIVE Comments

72 Positive Comments out of 362 Total Comments is 19.89%.

Issue Resolution

Reachability

Cancellation

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Product Knowledge

Disappointing Overall Customer Service Rating
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  • I AM TRIED OF GETTING USED PHONES THAT END OF WORKING WORST THAN THE PHONE I BROUGHT IN, THEY NEED TO STOP THAT PROGRAM IT SUCK'S I AM I GETTING VERY UPSET WITH THIS COMPANY AND PLUS TO HAVE A REP TELL ME THAT SHE HAS A USED PHONE AND IT WORK'S JUST FINE..I DIDN'T WANT TO HEAR ABOUT HER PHONE I WAS TRING TO GET ME A WORKING PHONE TO HELL WITH WHAT HER'S DO...GETTING TIRED OF VERIZON...

    Anonymous 9/2/10 9:26PM

  • I've been trying to get my discount thru verizion for 2 years and still have not gotten ,at first it is go thru walmart then come to verizion store, was even told thru a verizion store on brandt pike dayton ohio that they had taken care of it,I still did not get my discount, then I'm told to go online then all I get is there is an error then I get it to work and they want a work e-mail, then I get that and go back to do it again and I get that error accoured again, after 2 years of service all I want is my discount I should have had for 2 years already!!!!!!!Maybe I shold go to T-MOBILE where I can get better service same discount and unlimited text for family for 20.00

    Anonymous 8/31/10 9:59PM

  • My WIIFE&I, long time customers awaited the new blackberry 2. We went to the Grossmont store to pay for program & recieve our BB2 (buy on get one free). After an unpleasent interaction at an construction site I was attending to my cell which was unintentionaly shelved on the roof of my truck and lost its grip as I sped off to attend 2 the crisses at hand, it was tragicaly factured beond reconsillation. The recitel of this tragic occurence to the vendor site revealed a sinister but not uncommen responce {U DID NOT INSURE THE PHONE;:": but I had insured my privious phones and had expected that to be the case on our 2 new BBS2 phones but due To a loss of my previos phone over a year earlier, I had been paying the fees on this phone 4 six monthes A.L.{aftre loss} when a review of our bills showed that replacing this phone in the failing economy would only benifit Verizon, so this phone was cancelled in favor of using my wifes until the experation of the 2 year contract, and I could by the BBS2 but as U have probably guessed the impatient sales rep did not mention the discontinuation of isurance & I thought it automatically resumed. Later, I found that the phone was not covered in the first 30 days of the phone, and feel the rep was not up to par in asking about our need for insurance as they usually do when you purchase an item. What recourse so I have now?
    Thanks.

    Scott Smith 8/31/10 5:14PM

  • I'VE HAD MANY OF THE SAME EXPERIENCES AS THE OTHER CUSTOMERS, I WOULD NEVER EVER EVER GETA ANYTHING FROM VERIZON AGAIN!! THIS GOES FOR FIOS AND WIRELESS, THEY OVER CHARGE AND THEIR PRODUCTS DON'T WORK AS WELL. I'VE HAD TO COMPLAIN TO BBB IN ORDER TO GET A SUPERVISOR TO CONTACT ME. NO CUSTOMER SERVICE WHAT SO EVER!!

    SANDRASSNDY 8/31/10 2:20PM

  • I just became a verizon wireless customer and got a family plan,I called about some charges on my bill and I was never talked to or threatened by a phone company in my life,they would be employee#564163 and his boss Gina extension 7055.They were the most unprofessional people I have ever spoke to.I have about 5days to cancel my contract and thats what im going to do.I just wanted verison to know what kind of people they have working for them and I know all conversation are recorded well listen to mine.Unreal,nice people skills is all I have to say and it is not the way i want to start off a relationship with a company that im going to be involved with for the next 2yrs and the part that is crazy they would not let me speech to anybody,they said they were all in a meeting(RIGHT).....then said that i had to tell them my problem and they would let the higher bosses know...(right)Well thanks for nothing but a heachache......

    Anonymous 8/29/10 12:57PM

  • Corporate Store Mission Valley, San Diego

    This store often has long wait times and the staff seems to be only the least bit knowledgeable about the products.

    The customer service is horrific and I would recommend visiting another Verizon store if you are not in the need of the corporate locations services.

    Anonymous 8/28/10 4:30PM

  • Well here is my comlaint. I am a Veteran. As a Veteran I am entitled to a 15% monthly discount for six months, this is Verizon Cpmpany Policy. Well I took my DD214 to the local Verizon Store, filled out the paper and left a copy of my DD214 with the paperwork. Well after 3 months of no discount I called customer (no) service only to be told that a seprate part of Verizon does the corprate/ veteran discounts. So far not to much of a problem. The customer service rep told me that had no way of contacting that department..Can you belive this?? It is true..So uiasked for a numer so that I could contact them, I was told that they do not have contact numbers. I finally got a supervisor on the phone who said he would email them. So I called back 7 days later, got the smae supervisor on the phone who said his email was never answered. I aksed what can I do? He said I can do nothing because there is no way to contact that department. Well here is what I did, I went online, got the discount form, and began faxing it to the compnay 20 times a day for 17 days. Finally I get an email telling me to resend my DD214. I did. I sent an email back asking if they got it. No responce, so I began emailing a good 20 times a day, I finally got another email asking me to stop emailing and faxing them, as they needed my DD214 to do anything. I told the lady to call me, she did, I faxed the D214 to her, she I have it. 3 weeks later no discount. I began the emailing campain, and was told my DD214 was lost. So for six months now no discount, no responce to my emails or faxes, and no help. I had to put credit monitoring on my self and I have the VA watching to make sure no one trys to use my info to get my benefits. Verizon, you have lost a 7 year customer due to your stupidity. My contact is up soon and I am sure sprint or AT&T will get my $200.00 a month business. Keep up the good work of screwing over veterans.

    Military Veteran 8/26/10 6:31AM

  • I purchased my Driod phone 1 month ago, it stop working and I called on 8/23 to request a new one. The operator who took the call said the replacement phone would be in by 8/25. I just called to track my phone, and was told the Droid phones are in back order and won't be getting my phone until maybe friday 8/27. What is all this maybe about. Operator was very rude and so was the supervisor, horrible service.

    upset girl 8/25/10 4:59PM

  • The service is the worst I have ever seen in a wireless service. I have problems, call dropping with 4 bars. I can't send text unless I hold the phone up and against a wall. I will have 4 bars "TRY" to send a call. message NO SERVICE. CS said a tech support went to my area, the antenna aren't pointed to me. I think the tower were 360*. My daughter was in a wreck last week. Thank goodness she was not hurt. NO SERVICE. She could not call me. Oh wait I had NO SERVICE either. Thank goodness an AT&T customer drove by and call MY HOUSE PHONE.... I thought you had the best service.

    Anonymous 8/25/10 2:13PM

  • My Android phone quit working after 3 months. I took it back to the Verizon store on Saturday,after a very long wait, they promised to overnight ship another which they told me i would have by Monday. No phone on Tuesday and when i call I am imformed i will get it Thursday, it WAS NOT shipped overnight and there is no loaner phone or compensation for almost a week without my phone I use for my business!
    Irene Scott

    renascott5 8/25/10 8:05AM

  • When you call you get trapped in an endless maze of irrevevant number prompts before being transfered to a person that is either unable or unauthorized to solve your problem. Verizon needs to hire some human beings to answer their customer service lines.

    Anonymous 8/24/10 9:01AM

  • It's hard to talk to a real person. Constantly get the recorded voice even when calling their "speak to a real person" number. Had trouble paying bill on line as well as by phone. Got as far as a confirmation number and the service just stopped. Was leary about putting my information out there after 5 times of trying. Finally got through by not answering the computerized systems questions....it sent me to a real person......very frustrating!!!

    Anonymous 8/23/10 9:48AM

  • I have been trying to register online and have been unable to do so with the password you sent me. Then I have been extremely frustrated in trying to find a way to call to speak to a real person. When I finally found the number, I was put on hold. thus, my experience with customer service has not been positive.

    Anonymous 8/23/10 7:45AM

  • Recently had to go to three Verizon locations when my phone failed while out of town on vacation. Uniformly found unapologetically uncaring, unhelpful non-service. Long waits, phones on display not in stock, no flexibility, no apology for starting to help me after a long wait, and then walking away and not coming back for 10 minutes. No thought for the inconvenience of the customer, no willingness to find a solution that will satisfy the customer. Draconian rules and requirements.

    Anonymous 8/23/10 6:52AM

  • 6 months of bad service in Napa, 3 trouble tickets, 2 air cards and 1 new computer, still unable to even download a 3 page word doc. Going on three weeks on the most recent trouble ticket and I now have no service.
    Verizon has refused to let me out of my contract even though I use my computer for business, and I am unable to get on line. I have to wait until they figure out the problem... What about my problem? I can not do business, I need SERVICE. This is your problem not mine, and you are making it mine!

    I NEED SERVICE 8/22/10 12:00PM

  • i was a previous alltel customer for 6 years and now i am a boost mobile customer because i tried to switch over to verizon wireless and they screwed without any grease and if i was a multi billionaire i would put them out of business thats a fact because theres no since in verizon trying to take over wireless and instructing their employees to mis handle valued customers i see that i wasnt the only one and DO NOT BELIEVE THAT 30 DAY WORRY-FREE GUARANTEE JIVE IF YOU DONT BELIEVE ME GO TO VERIZON AND YOU WILL SEE

    PREVIOUSLY Alltel 8/21/10 3:17PM

  • I called and was on hold for over 1 minute.. when i called i started to get mad for waiting so long, the rep hung up on me.. I called back and someone said that i hung up on the person. why would i call and hang up. If your going to make people wait over a minute to talk to someone. TALK TO THEM. also why are there so many choices to choose when you want to talk to someone. i called and was told, oh im customer service, i cant help you with your modem, then i get technical suppport and they tell me oh you have teh wrong technical support, then i get put back to customer service then back to technical support then to the right people, then they tell me oh our systems are down now, we lost power, call us back later. So i had to wait all that time for nothing. what a waste of my time. When i called back they said we dont see anything wrong here, we think your modem is good, we show that you were online for 10 minutes this month so your getting service we provide. Its not fair, i pay 39.99 a month so 1.33 a day. thats alot of money to pay for something. Then they tell me, we can give you another modem but it will cost you 199.99..i asked if i could pay for it over a year on my bill.. they told me no, you need to pay with a credit card since i have had multiple past due balances. im done now im so upset im going to start to cry

    pleasehelpme 8/21/10 6:38AM

  • i have a 450 minute plan, without a texting package. i have never gone over my minutes. Last month i used 2350 minutes and used over 1000 text messages. i got a bill for over 1000.00 dollars. I called them to complain saying i didnt think it was fair to pay it. I asked for a supervisor and she didnt want to give me credit for my minutes. Why do they charge that much money. Now I have a unlimited plan for 89.99.. but my last months bill was 110.00 wheres the extra 20 ??? Im also pissed due to i dropped my Droid X and i asked for a new one, they didnt give it to me. I didnt have insurance on it. They wanted to charge me 600.00 for the phone. I shouldnt have to pay for a phone. My son downloaded a few games that were 7.99, i didnt authorize it. i shouldnt need to pay for those.. or the ringtones that are on my phone. If he accidently downloaded 10-15 games, it was a ACCIDENT. not my fault. Horrible service and credit policies.

    givemeafreephone 8/21/10 6:29AM

  • My god these folks are idiots. Drones. Can't think for themselves. Good luck if you have any trouble that goes beyond simple tasks.

    Bubba Gump 8/19/10 4:49PM

  • I am a military veteran who is living off disability. I got injured in Afghanistan and put out due to injuries. I dont really make anything now on disability. I have been with Verizon for almost a decade. Now that I am put out and falling a month behind on my bill, I called them. We set up an arrangement and everything was fine. I woke up this morning, a week after setting up a this arrangement with them to find my phone has been disconnected. I called Verizon and was hung up on, called again and I was transferred without knowing where to, and they completely refused to do anything and acted like that agreement wasn't even made! So much for their agreement and their word. They cannot stand by their word and lie to you. You may be a loyal customer but as soon as you fall a little behind your dirt! In the past I would have recommended Verizon to anyone, but after being treated like this after being with them for probably longer than most of the people I was talking to have worked there, I very strongly and highly do not recommend them to anyone.

    tadunlap 8/19/10 9:04AM

  • So Fustrating! We were charged for phone calls that we did not make. We were having problems with the phone that was being charged. We would get calls and hear some clicking sounds and then you could hear some mumbling...we called and told them the situation and they said their is not problems with the phone. So, the following month...we were charged for international calls that we dont have any clue where it is. We dont know anybody there or have made any phone calls too. Their response is that its your phone and someone is making the calls from it....could it be that someone is tapping into the phones or their might be a radio frequency numbers the same. We have called and they told us we have to pay for the bill. This whole situation is strange and scarey because we already have to deal the ID theft problems and Terrorism.

    Duncan 8/18/10 10:40AM

  • I am very disappointed with Verizon's newest money making scheme. They now require a $9.99 data plan for 3G phones. I tried contacting the PUCO for assistance and they said it wasn't their jurisdiction. They suggested contacting the attorney general's office who said since I knew about the charge there was nothing they could do. Seems like we need more government agencies to "protect" us.

    No Choice on Charges 8/17/10 4:48PM

  • I am writing this comment out of frustration.
    I have had continuous problems. This has been going on for almost a year. My bill has been outrageous. everytime i talk to a rep they give me a song and dance, or give me credits, the next bill is just as high as the one they gave me the credit for so I feel as though they are taking the credits back and placing it on the next bill. They tell me about a good plan, can't get to the plan, because every month my bill gets higher. I'm so tried of Verizon it doesn't matter about breaking my contract. I just want a regular bill, the one I was promise in the beginning.

    Frustrated Me 8/16/10 12:49PM

  • I have been cusromer with verizon for 3 years
    Lucky to leave them 1 week before the 2 year contract
    they are excelent in sucking money from you
    I have to apy terminasion fee for one week early terminasion full month
    advise never ever sign any contract with This money sucking company
    Good luck they dont have access to my blood

    Bady 8/13/10 4:06AM

  • verizon sucks i called to have them trouble shoot my phone 3rd time they say its your lucky night, we are sending u a new pre palm for free never told me it was a promotional deal made me thing i was getting a new phone to replace the one i was having issues with. now im stuck with a pre palm i didnt want they will do nothing they outright lied. im done verizon u day will come at&t we rise over your crap company, people band together we are not getting scewed over no more by verizon.

    Anonymous 8/10/10 10:05PM

  • On May 28th 2010 I went to the Verizon Wireless Store in York SC. I am a SC State Employee and wanted to see what rates Verizon offered to State Employees. I was giving a price that was alot cheaper than i was currently paying with Sprint. It has been three months now and my bill has almost doubled the price that I was paying with Sprint. I was told they would not charge me activation fees which I was charged. When I would receive my bill I always made a trip to the store and try to get my bill straighting out. They would tell me a price and I would pay it. I now have late fees and a bill that is much higher than what I was told. No one wants to help or will give me the price that I was quoted. I am very unhappy with Verizon Wireless.

    ROCK HILL 8/10/10 4:24PM

  • When they have SEVEN employees in the store with FOUR behind the counter and maybe a half dozen customers in the store, why I should have to wait 30 minutes to do a simple return is mind boggling to me.

    I walked out and ordered a different headset online. I suggest avoiding the exercise of purchase at Verizon Wireless and using more efficient online means, instead.

    Joe Mahma 8/10/10 8:57AM

  • Verizon wireless customer service people are not very nice they are rude and half the time you get someone that does not speak very good English. Me and my husband are just about had it with the over chargeing us on are verizon bills. every time we get are bill anymore there has been a mess up and then we have to call customer service and we are tired of it because they do not know there heads from there butts. we, liked alltel a lot better at least they all were nice every time you needed to talk to someone and they did not over charge you every time you turned around and also they let you know about any extra taxes. you people like to sneek every little taxes that you can to get more money. if things do not change we are going to another cell phone company.

    Anonymous 8/9/10 3:04PM

  • i am looking for email or 800 number to submit a formal complaint verizon does not have it on their homepage-- when you do call for service they dont speak proper english 50% of the time we have been with verizon 20 years-- switch now!!! they no longer monoplize the industry and their customer service in below average and we pay plenty per month to have our concerns problem solved and resolved!!!

    lisa 8/9/10 1:14PM

  • Verizon Wireless.... SUCKS... SUCKS.. SUCKS
    they like to bend you over and expect you to pay every possibly fee and never accept any errors on there part with their billing. Their billing is a major f@#$ up. Look at your bills b/c they will bend you over for them if your not watching closely. They have made multiple errors on their part over the 9 years I have been with them and Im about to leave.. they suck ass.

    scott.david 8/9/10 12:47PM

  • It's so ridiculous that u pay for insurance on ur phone and r told at the time of purchase that if ther is a manufacturer's defect then ur phone will then be replaced with a "new phone". Well being that as it may, a UVerizon wireless rep in the mall told me that my phone was having all the problems it was having, due to a manufacturer defect, and that all I needed to do was call for a replacement! ha ha funny! I did this only to find that V.W. had sent me a refurbished phone WITH THE SAME MANUFACTURER DEFFECT! The V.W. rep I spoke to on the phone (whom was next to impossible to get in touch with as well as rude as hell) said that I can't get a new phone only the refurbished one because they'd stopped making the phone I hav. So now I've had 5 refurbished phoune replacements since April 2010, all with the same "defect" and if I don't want to deal with keeping this phone the way it is then I hav to come up with the cost of a new n completely different one. Plus the csr's r rude, they hav no patients n that's if u can even get a live one on the phone! I am now stuck with a Droid Eris wich has nothing but problems and on top of that its supposedly unrootable! Yaay go V.W.

    J.C. 8/9/10 7:08AM

  • All i want is to add another line. I hate it when companies get so big that you can no longer depend on them to actually care about providing you with any help, any live service reps or decent service!I had to google just to find an actual phone number to call and its all automated with no actual option in plain English to get the right department and YOU KNOW THEY ARENT EVER GONNA READ THESE COMMENTS CUZ THEY KNOW THEY SUCK AND THEY DONT CARE!!

    Anonymous 8/7/10 4:40PM

  • there phone signal is great. But they customer service SUCKS!!!!!!!!!!!!!!!!!!!!!

    pjw 8/5/10 11:30AM

  • All i wanted is a phone number and they wanted to charge me an outrageous amount.Any their service sucks never can talk to a real prson.hope to change to AT&T asap. thakks verizion for nothing

    throwback 8/2/10 9:38AM

  • I just had the worse experience with Verizon Wireless. I've been on the phone with several customer reps for the past two hours. I had to call customer service several times because you either get disconnected or they refer you to a "supervisor" that's not even there when you call back. Back in March I decided to pospone by kids unlimited phone line/texting. I called and they told me I could do it for 3 month minimum. Now that the lines are reinstated, the plan is different. trying to clean up their mess has been futile. I'm expected to pay $950 for any charges over text minutes. I never told them to change my unlimited plan to the 500 max text. HELP!!! Need to contact corporate. Has someone had this problem?

    Marina 8/2/10 8:58AM

  • I have learned not to trust the answers I get over the phone or in person. We were ASSURED that Verizon phones work in Europe. When we were preparing for our trip this summer, we asked again and were told that OUR phones didn't work in Europe but Verizon would sell us or rent us a phone for Europe. The rental is FREE, we were told. No one told us that it costs $10 per phone for shipping. No one told us that it would take 30-45 minutes PER PHONE to get the new phones activated. We were also told that we could upload all our contacts from our back-up on the internet. True--all the contacts uploaded but none of the numbers!! The information we were given about how to make calls from the phones once we got to Europe was entirely wrong. We are now home and we shipped the phones back right away to avoid a $199 "restocking fee" for each phone returned after 30 days. Fed-Ex refused to ship the phones packed the way Verizon had sent them so we were charged another $5/phone for the packing. I just got off the phone with a rude customer service agent. I simply wanted to make sure that the phones had arrived back with Verizon (Can't imagine why I would distrust them!!). I was told I would know that they had received them when I wasn't charged for them!! Does that make sense?
    In addition, my son-in-law is a Swiss national living in New York. Receiving international texts and calls is hit-or-miss. His mother has found that if her texts go beyond 15 characters, they don't go through. When he complained, the customer service person told him that if he switched to another phone service, he would have to pay a service charge to Verizon because his contract wasn't up. Is that the way to keep customers?
    We switched from AT&T. We will be switching back to AT&T. We never had any problems internationally with even the cheapest AT&T phones. We could walk off the plane and use our same exact phones. No problems with international calls or texts.

    Anonymous 7/31/10 11:45AM

  • On Thursday morning, July 29, 2010, I went to the Flint, Michigan store to have my phone looked at. My plan was to purchase a new phone and renew my contract if the phone couldn’t be repaired. After waiting patiently for 35 minutes, Shane took my phone in the back. He returned a few minutes later and said he ‘reset’ the phone and it was fine. I returned home. The phone was NOT fine.

    I tried to call the store to talk to Shane. NO ONE ANSWERS the phone at that store! Instead, I talked to a man at the 800 number. He knew nothing about the service I received in the store, but told me I was eligible for a FREE phone through the store.

    On Friday I tried to call the store three more times. They NEVER ANSWERED. Again, I could only talked to people at the 800 number. Again, I was told I was eligible for a FREE phone and had to go to the store to ‘purchase’ it.

    Today, Saturday, I went to the store. Again, I asked someone to look at the phone. If it could be repaired cheaply, I wanted to donate it to our police department, who would give the phone to a needy senior citizen. The lady did nothing but look up my contract, walk around with my phone, and try to sell me additional service. When I told her I was eligible for a FREE phone, she tried to SELL me a phone. Then the store manager told me I had to get the FREE phone through the 800 number or Internet.

    This run-around, waste of time and gas, and poor technical service assured me the Flint store is useless. The people don’t know what they’re doing and really don’t care.

    Pam 7/31/10 9:34AM

  • My wife and I have had a problem with our Trance phones for awhile now. My granddaughter has been in the Cardiac Intensive Care Unit at childrens hospital since she was born May 4. We have MISSED many many calls. They just WON'T get us new phones. They say that the problem is in our area. Thats funny because when we had flip phones we never had issues with them. We have been with Verizon for years and when our contract is up, the are DONE.

    Anonymous 7/31/10 1:25AM

  • Hopefully, I have the answer to all your questions. Get ahold of your state Attorney General's Office and they will send you a claim which is very easy to fill out. Send it back and they will be the ones to deal with Verizon. They send out the first notice to Verizon and then the Second notice and then the third, and if Verizon doesn't get back with them they will go after this company that is screwing everyone. We went to them on another problem and received good results.

    We too had a bad experience with Verizon. First of all we had good phones from Altell. They were Motorollas and never had a problem with them since many lines around here. (we live in the country) When Verizon bought out Alltell we were in a nightmare that just wouldn't quit. My phone went down first and then my boyfriends that was on the same contract went down the very next day. I do believe this was Verizon's doing. We tried a total of five of Verizon's phones and had to send them all back. Their technical support couldn't help us at all on any of the phones and then they sent us to Muskegon which is 45 miles from Pentwater, Michigan. We are both on disability and had to scrounge up enough money for the trip. The gentlemen there got them going because of all the lines they have there but when we got home they both wouldn't work. Now they are saying that we never finished our contract fee with them so I am not entitled to the $300.00 back and then the other day I got a bill for around $70.00 for restocking fee of which the Attorney General's office wants a copy of shortly. They will be going after this company and I believe if everyone does the same it will put Verizon out of business. As for me, I doubt that I will ever get another cell phone again but my boyfriend went out and applied for an assurance phone and got it (low income phones). The only problem is, is that only one per household. So please get ahold of your attorney general. Our contract fee was paid up at Alltell and they said that since Verizon bought them out, it was up to them to reiimbuse the money. We never had a signed contract with Verizon only Alltell.

    Nancy Wiser






















    jessielynn522 7/30/10 9:03AM

  • Customer service tech screwed up my pc. Tech had me on the phone for 2 hours. After he could not resolve the problem, I asked if a tech could come to my home. His response was NO,let me try something else!I had been on the phone all ready for 2 hours. My pc is still screwed up. THANKS!!!!!!!!!!!!!!!

    kevykev123 7/29/10 9:01PM

  • The only reason Verizon is still in business is due to their coverage! I would rather tell me up front that they don't give a rats ass about me as a customer, than LIE to me saying that "we CAN'T do that". There is a HUGE difference between not being able to do something and not willing to do something! Verizon, plain and simple just does NOT care! When Verizon states in their ads, "When you have a problem with your service, we take care of it the first timen it's our problem" lies, all lies! They return calls days after a specific date they promise they will return the call, and like too many companies today, say "I apologize" I am tired of apologies! ! ! ! Just provide the service I am paying for! That's all I am asking! Plain and simple, Verizon just does NOT CARE!

    verizwurst 7/28/10 7:18AM

  • Verizon Customer Service in a ranking of 1-10 rates a MINUS 10. Their computer systems take you take you round and round and never get you anywhere. I have an address problem with my billings, four times I got caught in computer purgatory, live chat was not able to help and sent me back to the phone number I previously tried, got in touch with an agent who was definitely not the sharpest knife in the drawer who cut me off transferring me, tried a different approach about non payment upon which I got an advertizement regarding Freedom Financial then got cut off again (I tried 3 more times with the same result). Absolute incompetence.

    Igiveup 7/26/10 7:57AM

  • I have had three enV3 cell phones in a six month period, since December 2009. They all have had software problems and are very unreliable. They automatically shut down and automatically power up. They self dial and won't allow photos to be sent with text messeges. My most recent problem is that after fully recharging my evV3 it would not power up. The battery was determined to be working and was not the problem. I contacted Maria at the Rancho Cordova CA Verizon Tech center. I explained to Maria that after several attempts my enV3 would not power up,...I could not turn it on. She assured me that she could help troubleshoot the problem. The first thing Maria told me to do was to turn on my cell phone!!!!!?????? Unbelievable. Rancho Cordova Tech support supervisor "Paul" calls me at home leaves me a voice mail message telling me to call the national verizon 800 number, ask for Paul and I will be transfered to him. He left no last name and no extention. I call the national 800 number and the customer reps ask me Paul who? What is his extension? AVOID evV3 cell phones and Verizon wireless, they don't care!!! Customer service is a joke after you are in a contract!!

    Paul Who? 7/24/10 11:38PM

  • The Sioux City, IA store is less than what I would call an adequate customer representative from a company that does a business. We have been there several times trying to change an acct that no one in the store has the "authority" to do. We've been told since March that this person or that person would contact us. In the meantime we have two phones that don't work worth a poop and are under warranty. These refurbished things evidently need new tech and new trainging in order to work properly and should be tested prior to being sent out other than making a few random phone calls. This is insufficient and not a good way to treat your customers. On the way home from our little conversation with verizon letting them know both phones were defective, we came across a head on car collision and had to use the cell phone of the victims in the accident to access emergency services. Four people and one child were all taken by ambulance. No fatalities, thank God but there could've been if EMS 911 could not have been called and we could not reach EMS from either defective cell phone. I am not happy with the service or with the people in the store. I've talked to customer relations and I get the apologies, but it isn't enough.

    Anonymous 7/21/10 4:01PM

  • After almost 10 years of loyal service I have yet to have a phone that works, a rep who actually helped me, a new replacement phone (Instead of them sending me the same phones with the same problems), and a company that wants to take MORE money from me, and won't let me out of my contract, I have HAD ENOUGH!

    agreenfield 7/21/10 11:23AM

  • I have been with Verizon for 10 years. Their customer service has gone from OK to fair to terrible. I won't bore you with all of my issues (many of which are already covered over and over again)here.
    They treat you like they are doing you a favor and talk to you like "deal with it or move on". In this economy they are among many who have gotten to big for their britches.Customer service..whats that.Doesn't exist anymore. Should be called Customer blow off. Screw you VERIZON. As soon as my contract is up I'm out of here.

    sucker 7/19/10 3:23PM

  • verizon has horrible customer service. PERIOD

    TIFF 7/18/10 9:32PM

  • Absolutely the most unreliable service on earth. And one would almost have to make a conscious effort to have customer service as bad as Verizon. If they handed out awards for being the least customer-oriented company on earth, Verizon would have an entire room full of trophies.

    I haven't rated them on cancellation since I haven't canceled. Yet. But it's coming.

    Verizonvictim 7/17/10 6:41PM

  • Absolutely brutal.

    Anonymous 7/16/10 8:09PM

  • Replaced our phone 5 times. FINALLY pitched enough of a fit, called Verizon Wireless from the store, made the manager talk to the service rep, and then someone finally agreed to give us a different model phone. Phone was supposed to arrive overnight, so we waited around all day for it to come, which it did not. Stupid, rude Verizon wireless people said they were sorry I misunderstood, but the phone would arrive the next day. We were out, so we had to drive about 20 miles to FedEx to get it. Freakin' phone doesn't function properly. Verizon's solution: They'll send us another 'refurbished' phone, which essentially means they'll send us another broken phone. Hope a comet falls from the sky and lands right on Verizon headquarters.

    willneverdobusinesswithverizonag 7/16/10 8:36AM

  • Sports Arena Blvd San Diego, CA This is the second extremely rude employee of Verizon we've dealt with in 10+ years of continuous service...His name is "ALIVONG". From another Verizon store, I was referred to this location to get a phone battery. I was told at the original location that they were out of batteries and that the Sports Arena Blvd store had 6. I was also told that I was within the one year warranty so the battery would be free. The following day I went to the Sports Arena store and "ALIVONG" was extremely rude from the moment I was referred to him, telling me I would have to pay for the battery, claiming at first I never went to another store, when in fact, I had already handed him the printout from the first store with the details, including the SKU Item. He continue to make condescending remarks and refused to answer my basic questions. Finally he opened my phone, yanked out the defective battery and slapped in the new one and said, "here"!

    Anonymous 7/13/10 4:00PM

  • Me an my wife have been with the same system for 12 years. It was altell the verizon. My wife bought a brand new droid in a store and at first it was good, but we are talking about verizon. they are sending "like new certified replacement" these are a joke!!!!!! All of the phones have had issues. The worst thing is how they talk to people. They want shut up and listen to the chief complaint enough to understand the problem. We used a upgrade to buy the droid but now they said we have to use another upgrade to get a new phone. We would be locked in to another 20 month contract with them. We have two phones and two computer cards with them. Its just sad how much you have to throw a fit and cuss to get something done with customer service. The reps are programmed smartasses. We will be looking elsewhere for service. I wish I had a number to someone that could make something happen........

    copperhead 7/12/10 8:47PM

  • ok I got internet from verizon wireless. i pay about 60 dollars per month for 5gb. when i got the internet i was told it was unlimited. after a month or so the USB device would stop working a day or two before the cycle would end,around the time the bill was due. i always paid my bill on time but every month i had to call them to get the problem fixed. i was always nice to the customer service representative cuz i knew its not cuz of them my internet doesn't work it is their company. everytime i spent hours trying to get it fixed. there was times when my internet didn't work for 2 weeks and i still paid full amount. they kept on telling me they have been having trouble with the device that i had but they couldn't do anything about it. i was very mad but i live in a basement and i had no other way to get internet access and i had a contract with them. it was the worst service i have ever had. everymonth the internet stops working. i go to college nd i really need internet access to do my projects and assignmetns. i am having my final exams and the internet did not work for two weeks they kept on telling me to do so many different things wait for a CD to upgrade my device and then this and then that. i wasted hours talking to them on the phone every other day , when i should have been studying. i will never ever get anything from verizon wireless. Getting internet from verizon was the biggest mistake i made.

    anju 7/11/10 3:56PM

  • I just called to disconnect my service after over 8 years with them. My calls get dropped frequently and I pay so much more for only talk. Sprint and Tmobile have plans that include everything including internet for only $10 more a month than what I am paying. Of course the Verizon rep tried to justify everything, but I really only wanted to disconnect my service. After all the disparaging remarks he had to tell me about the other two companies, I asked for a supervisor because they refuse to disconnect my service until the end of the bill cycle even though I don't want their service. I explained if they are able to bill prorated service mid-cycle, they should also disconnect mid-cycle if the customer wants it. I am no longer under contract and I believe it is unethical and criminal to bill someone for something they no longer want just because they say they can. Both the rep and the supervisor were extremely rude when I still wanted to disconnect the service. I will never again use their company. Their tactics are sneaky and they are rude when they are not able to win you over. Such a shame that a huge company has no regard for customers whether they are current or previous. They have burned their bridge with me. I will tell everyone about my horrible experience with them just to make certain no one else has to fall victim to their unethical business practices. Shame on you Verizon for allowing your employees to continue to mistreat consumers. Your company will fail in the near future because you fail to maintain fair and honorable treatment to your customer base.

    Ursula 7/10/10 3:16PM

  • I have been with Verizon for about 5 years now and ready to call it quits. My son's cell had to be fixed 3 times and still did not work. They sent us a "like new replacement" and the thing didn't even have a battery or back. Funny I bought a new phone and feel like it should be replaced with a new phone. The manager in the Flower Mound store in Texas really didn't care if I stayed a customer or not. If you speak to Jason at the Flower Mound, Texas store you can forget getting any help.

    Mad Mom 7/7/10 5:51PM

  • So I have just received my 6th "like new replacement" Motorola Droid. As with the previous phones this one shipped in with issues, particularly the earpiece continuously clicking when a call is connected. So I did what I always do, called (the store is a joke). I ask to be swapped over for the Droid Incredible, and they tell me, sorry we can only ship you another replacement. I ask them if they are aware that they have sent me 5 replacements already, but they insist that this is all they can do. Jump back to the call I made for my last phones issues. They told me that they could swap me out for a HTC Droid Eris (an OK offer but the phone is old and has been discontinued) or the Motorola Devour. So I declined both and asked for the supervisor, they said the same thing and then I asked for the call center manager. They said that they call you and I supplied a call back number. They have 48 hours to return your call. No call or voicemail. So I called back and had them send my 6th replacement and that phone had issues. So here I am again waiting for the manager to call me back. The rep on the phone was acting like he was doing me a favor or something. I told him that I really enjoy calling them and that I love reconfiguring my phone / driving to FedEx for the shipment (if you don’t ship it out within 10 days they bill you for the phone) / waiting for callbacks that never happen and speaking with such a unhelpful staff. I have been with Verizon for 10 years, it has always been like this, but alas, I can’t switch because my entire family is on Verizon. Starting at the end of my current contract (1 more year), I will attempt to convert the other 4 family plans (16 lines) to another carrier. Not to mention that Verizon continues to be the most expensive. Initially I kept them because their coverage was great, but now Sprint (believe it or not) has great service were I am… and it’s all about the service (calls and customer). Evo 4G / cheap plans here I come.

    Anonymous 7/7/10 12:48PM

  • Verizon...customer service....????? Are you kidding??? This company is horrible when it comes to attending to the needs of its customers. Frankly stated: "Let's provide a commercially substandard cell phone service using overinflated prices and, when our customers need to talk to us, we'll tell them we're only open during "normal" business hours". Are you kidding me?!?! You're a communications company and you figure "normal" business hours as being 9-5 in my local area. Give me a break. Even when I can get to talk to someone, they can barely speak English. Again, where am I calling from? Oh, that's right...America. Thanks for outsourcing to other countries. It's great to see our contributions going to support nations other than our own. All I have to say is that you're lucky you have a monopoly on my market. Otherwise, I'd be rid of you in a heartbeat. Frankly, YOU SUCK!!! You should definitely be afraid of AT&T moving into your markets. At least they know how to treat customers. Oh....unless you missed it the first time.....YOU SUCK!!!!!

    Anonymous 7/7/10 2:48AM

  • Went to the Benton,AR location today. The short heavy set lady, olive complection, at this location has to be the RUDEST person I have ever dealt with. I had to ask her to leave behind the counter in order to ask her a question. She had no knowledge of the product. We left and drove to another location 45 min away to check on the phone I have been looking at. This is not the first time I have issues at this location!

    Anonymous 7/3/10 7:44PM

  • I'm sitting here on the phone waiting on customer service. Just passed the 30 minute mark. Wonder what the CEO of Verizon would do if he called his own company to get help through the normal call process. Think he would fire some people or maybe he should fire himself.

    Well, I finally got to speak to someone after 40+ minutes only to find out that they do not offer the service I was calling about when the other 800 number I called told me to call this 800 number. In all, I have been on the phone for over an hour to finally find out that I cannot get what I want. How's that for customer service!

    Bluestar11 7/3/10 11:12AM

  • Never, never again!! Escalating and unexplained charges. Greedy and looking to "lock" you into a contract. Run, do not walk away from Verizon Wireless. They will milk you for every penny.

    cyberjustice4all 7/2/10 6:35PM

  • The most outrageous wait times ever! I had to wait 45 minutes to deal with the one sales person on duty. In those 45 minutes they only finished with one customer!

    Anonymous 7/1/10 7:11PM

  • Verizon wireless took $166.16 out of my checking account but will not apply to my account as they say they did not receive it, but it came out of my account. I have sent them the ACH payment and my bank statement to show it was taken but they still have not applied it and now they want my bank statement sent again. Terrible customer service and you never talk to the same person twice. I have told them I am going to file a complaint but it still doesn't help. I would not recommend Verizon wireless to anyone unless you what nothing but problems.

    lindos 6/29/10 5:25PM

  • Went to Verizon store and talked to tech support to find out why my phone dropped 6 calls within a 20mi. radius of large town.Was told this was only a cell phone and it didn't work all the time. They updated my phone and it still dropped calls. This never happened when I had Alltel. They claim you can call in a very remote situation, but I hate to tell you there are no people and the calls drop. You better have OnStar if you are going to be in a very remote location.

    Anti-Verizon 6/29/10 6:23AM

  • An update to my previous post, my wife and I went to the Johnson City Tn. store to get an updated phone (she is still in a contract with Verizon) we again encountered the same rude young man. He had a smirky attitude and didn't help us. She went back the next day and a young lady was very nice to her and helped her with her needs. My contract ends in July.........Can't wait to swith services.

    Anti Verizon 6/25/10 6:26AM

  • I live in Eastern Tennessee, the local Verizon Store has a kid named Jeff who works the counters. This guy is rude, indiffernt, and basically a snob. He once told me when I complained about a billing problem that Verizon has 8 million customers and that my billing problem wasn't a big deal to them. I am also a former Alltel customer who was slammed by the merger, they would not let me out of my contract without a fee. I believe this is illegal. Verizon has outgrown it's service. Very bad company, terrible rate plans, no customer loyalty.

    Anti-Verizon 6/24/10 5:25AM

  • For the most part, I have found the Verizon customer service to be inept and indifferent to your needs. I live in New Jersey and twice I got the run around by the Verizon staff at their Woodbridge Store. The last time I called to find out if they would connect a Verizon phone that I had purchase from Walmart (sent to my home). I was told that there would be no problem. When I went to the store, the rep I spoke on the phone could not make the connection, spoke to his manager and told me to go back to Walmart and have them connect the phone. I got in my car and called Verizon wireless. The person I spoke to processed the phone line immediately and could not understand why the store failed to do so. The Verizon people are not polite and courteous and think they are doing you a favor. It has to be the corporate culture that is trickling down to the customer service staff. I do not trust this company.

    Anonymous 6/23/10 9:25AM

  • My 17 year old daughter went into the Verizon
    store last week and got an upgrade.She was told that it had nothing to do with her contract,that it would not change. The contract would be up on Dec 2nd 2010. I was not going to renew it. Guess what , they renewed it for 2 more years without my authorzation. I was told by phone today that
    I had given her permission to do what she wanted to do, and that is not true. In fact, I have blocked her several times for buying stuff without my autherizaton.This has got to be the worst company in the world to deal with--can not get any satifaction from them.
    I do not know how they stay in business.

    Shirl 6/21/10 8:25PM

  • Roz,
    I am reponding to your comment you left. Verizon doesn't like people to know this, but if you have a phone that you have had to have replaced or serviced 3 or more times before warranty is up, they have to exchange it for one of equal value if you request it. I found this out by being behind someone in the tech support line once. When my daughter's Chocolate 2 Phone messed up for the 3rd time in 3 months, I went in and told them that I didn't want it replaced and I wanted a different phone. She tried to tell me that they couldn't do that. I told her that I knew they could and told her about the other person and she went and got a manager, who then told her that they could. We got to pick from about 7 different phones (the retail value has to be equal to or less than the one you are having problems with.) If it's not too late, go back and stand your ground with them. Also, the tech support on the phone will do more for you than the store will. The store wouldn't exchange my son's phone when it wouldn't stop vibrating--said it wasn't electrical or software issues--what else would be causing it to vibrate non-stop. They told him he would have to go through the insurance company. I called tech support that night and they sent out a replacement phone the next day. Something else they don't want you to know is that when you call tech support, they have to tell you to take it to the store, but if you tell them that it would ne a hardship to get there, they can troubleshoot over the phone, and if needed, send out a new one without ever having to go in the store. The tech support person I spoke top that night, told me this. All I had to do was to try the procedure tha ther book said to do for that (which we had already done several times) and then call back and tell them it didn't work and I couldn't get to the store.

    Anonymous 6/21/10 1:53PM

  • Does anyone know how I can get past Verizon customer support and speak to someone in the teasuary department or even a number for Corporate? I have been trying to resolve an issue with my bill since October 7th and i am not getting anywhere. Every time I call, customer service opens up a new claim, tells me someone will contact me about it within 48 hours after I fax in the required documents. This has not happened yet. I wait, then I call back to be told that the claim was denied, usually because they don't have enough information. I resend everything and the cycle starts again. They deducted my payment from my account twice in October and I have bank statements and transaction numbers from bank where the money was sent. They say they only received it once, but I have proof from my bank that they received it twice. i cannot help that it must have gotten posted incorrectly when they received it, the fact is that it came from my bank twice and went to Verizon twice. Cusromer service reps say they don't have a number for the treasury department (that's who makes the decisions) and when I callled last week and went throught the whole procees again, I asked if they had a complaint number. They told me they could transfer me, but I told them I wanted a number that I could call myself and I got out on hold, then I was told that their supervisor said that I would have to contact my bank about the situation. Got an attitude with me and told me next time make sure that I didn't tlak to just a teller. I haven't went to a teller yet, When I have contacted my bank, I have always spoke with the manager over the department that handles my account. I am not giving up like they would like me to, I pay enough for our service (6 lines) that I am not giving them another $107 without fighting to the finish for it. Can anyone help me please?

    rosepetal265 6/21/10 1:38PM

  • couldnt order my phones on line, kept on telling me to contact customer service, ordered them through customer service which in turn charged my account for phones that were supposed to be free upgrade, sent the phone back and they added 40.00 restocking fee to my account, tried to get them to take the fee off and they wouldnt comply, asked to speak to a supervisor and supervisor refused to come on the phone....

    Anonymous 6/21/10 9:09AM

  • Verizon's customer service representatives offer little service, are often rude, and I have had a few that came downright close to harassing me. I have had a string of crappy refurbished replacements for my Motorola Droid--#7 is due in the mail tomorrow. I've explained to Verizon that they are in violation of the Magnuson-Moss Warranty Act, but they keep blowing me off. They have refused to connect me with supervisors on multiple occasions too.

    RedBauer18 6/20/10 9:23PM

  • For the most part, I agree. Verizon customer support is terrible. The Verizon store staff is even worse when it comes to helping. My boyfriend recently bought the Rock. Less than a week into the new phone, it broke. We returned it, got a new one. Just a couple days after our 30 day return policy expired, it broke again. They wouldn't let us exchange it, and even though we had a warranty, they wouldn't give us a new phone. They kept trying to pawn off one of their "refurbished" phones to us (and I've had one before, and they're total crap just so you know), when we had literally just paid $500 for the new Rock. The old phone itself ended up having wiring issues, and was in no way our fault when it broke. We weren't about to sit back and let somebody give us a used phone when we had just paid new prices for something that was totally defectve. So, we went to the corperate office and they fixed everything. But, this was after three seperate tries in other locations. So, I have to give them a very bad rating for their lack of support. Every single rep we spoke to had the ability to make the problem right, but none of them even tried until the last rep. By the way, if you're considering buying the Rock, forget it. Military grade my ass. My $30 phone lasted 5 years. The rock lasted less than a month under normal conditions. No trauma, no water, nothing. So, that's my story.

    Crittergirl 6/18/10 12:08PM

  • I am am switching companies prior to my "4" lines are up. They just are not willing to work with you when you have dire circumstances. Due to a job loss, I became behind one month, bill date was the 7th, suspension on the 16th. Nice! My phone was "suspended" a day after my child went missing. So help me if I find that he tried contacting me during that time, someone will pay! Heartbreaking time and I am really MAD. So much for them. I will pay the price to get out of this contract!!!!!!!!!!!! I think others should take the same advice. Service is poor anyway.

    anonymous 6/16/10 6:17PM

  • I was a loyal Verizon customer since the mid-1990s when I had a Zack Morris-style phone that looked like a brick. Since then, their customer service has gotten consistently worse and worse. There was one last incident that is too involved to recount here, but needless to say, it was the proverbial straw that broke the camel's back. I just paid my final bill, closed my account, and switched to Sprint. I know what you're thinking Verizon fans, 'their network is so much better.' Well, that may be true, but what good is a network if they treat their customers like garbage?

    Adam L 6/16/10 7:47AM

  • Here's a great one. Purchased the Droid in November. Since then have had it replaced 3 TIMES. Still having problems and the only option is to replace it for a 4TH ONE!!! Are they serious???? How many problems do you have to have with the same phone before they change it to one that works? To add insult to injury my only other option would be to PAY for another phone if I dont want it replaced with the same one. So as if bad service was not enough, they now want me to pay AGAIN for a phone. So much for being a loyal customer since 1998....

    Roz 6/15/10 9:16AM

  • I have been a customer for more than 8 years. Over a month ago I asked for two lines on my family plan to be disconnected and my line to be changed to a single plan. Totally willing to pay the early termination charges. Two weeks later I noticed that the charges had not changed. I called and was assured that all was as it should be. My bill came today and I was now being charged for the family plan on the two disconnected phones and the new plan on my phone. I called customer service and was rudely told that there was no 'record' of my request to disconnect. Then after an hour supposedly all was well..I asked for 'written' notice that all was done and credits applied. I get I'm sorry we can't do that...wait log into your myverizon account..oh wait our system is updating you won't be able to see that until tomorrow. Then I said I wanted the supervisor's supervisor I was told THEY DON'T take phone calls....jeez...NO Worry guarantee..I don't think so>>>>>>>>

    Anonymous 6/12/10 10:07PM

  • I just wanted to agree with the majority of the comments on this page. Since Verizon has taken over Alltel, I have had nothing but PROBLEMS!!! I do not think that Verizon is centered around customer service like Alltel was. They are terrible! The plans suck, the pricing sucks, and you can now get a pre-paid phone through your local Walmart that provides unlimited EVERYTHING!!! Start up cost is approximately 100 dollars! And, it's really good service, in all areas! I will be cancelling my plan ASAP!!

    coplover212 6/9/10 6:12PM

  • Verizon's customer service is just plain awful! My storm hasn't worked right since I purchased it last February, all they want to do is replace it with a refurbished phone, oh that should fix the problem, wrong! It will cost $100 to get out of the contract well worth the money. I will never be a verizon customer again.

    storm 6/3/10 5:02PM

  • verizon is the worst possible phone company.
    the service itself is too expensive! these last few bills have been $300 plus dollars. And then, after I paid my cancellation fee, i was sent ANOTHER bill for $300 plus dollars for a bill that I was told I had already paid.

    Anonymous 6/3/10 11:56AM

  • My wife was sexually harassed at a verizon store in Denver. The employee even followed her out to her car. This is after she told him that she was married. So far Verizon has refused to do anything about it. They will not even return my phone calls. I will be forming a demonstration outside the store,(Colorado Blvd and Evans) Your Wives and Daughters should be able to go to a Verizon's store and not be harassed. Apparently Verizon things that following a married women to her car, and saying rude sexual comments is OK

    Mark G 6/3/10 11:28AM

  • Verizon is the worse company for customer service. They are always changing your service without letting you know and then when you try to get out of the contract, that is when they get you. This is the worse cell phone provider that I have ever had and I highly discourage anyone from getting one.

    Anonymous 6/2/10 2:33PM

  • I was just reading through some things.
    He is the real breakdown:

    Att-coverage is spotty-they have the best phone on market-same price as verizon if your stupid and don't ask for anything, pretty good customer service. will actually help you

    Verizon-customer care is terrible and they don't care if you leave or stay-basically don't let the door hit you on the way out.

    Sprint-Well lets run off verizon's towers and call them ours and tell poeple it works great and lie about our rate plans-good customer service though.

    T-mobile-some cool phones-abosulty no coverage what so ever- they run off att towers if they are not full so its spotty, prices good, heard their customer service sucks too

    MetroPCS- well i guess if you live in a hole in the city and never leave its ok, don't leave their coverage of you get a nice .79 cents a mins for roaming charges and well crappy customer service.

    Boost mobile-what a joke, they call themselves a cell phone company. HAHA

    BOB 6/1/10 12:50PM

  • So I went over on the mins last month and know tha it was going to be at least 50 dallors more i called in to see what they could do. I got piss poor custome service. told me to suck it up basically and pay the bill. This was also after talking with 2 people for over an hour a piece, o yeah and by the way we had been with verizon for over 10 years and they suck, coverage is ok but customer service is down right terrible, they don't care and all they want is your money.

    BOB 6/1/10 12:33PM

  • recently verzion sent me a txt message about my bill. come to find out they never sent me a bill for the month april to may. I tore my house looking for that bill. never found it. anyways instead of verizon working with me, they basically give me the runaround. now i am done with they for a while. they will not work with me how to help pay my bill because i have fallen behind, nor will they give ne any reasonable options. So now it is time to go to someone else for a change. They also will not take resopsability for not sending me my bill. I have always been loyal to them. Now when i need the help, i am just another nobody to them. Goodby verizon. Hello Metropcs!!!

    hotmail.com 5/26/10 9:23PM

  • Anyone know any tips to get out of my contract? I want to switch to Sprint and get the HTC EVO 4G!! I hate Verizon.

    Rachel R 5/26/10 8:41PM

  • I have been trying to pay my bill for 3 days..they sent my daughter a message but not me...and the phone system doesn't work, the computer set up doesn't work ...there is no bill on line or in my mail box...this is ridiculous

    Bluetopazz@aol.com 5/25/10 11:07PM

  • This is your job! Stop complaining! Your job is to help people and if they give you an additude remeber you are an EMPLOYEE get over yourselves its called a job!

    Anonymous 5/25/10 10:55AM

  • I was in your virizon wireless store in carle place on old country road and received a awful experience by your employee "Jeffery" he was arrogant, rude and wouldnt even look at you in the face when he spoke to you! When i go into the Apple store 10 people come up to me ask if i need help and are allways smiling! That is how a business shoule be run! Because of this mans rudeness i will be not re-newing my contract with verizon I WILL BE GOING TO APPLE!!!! I dont know if he was having a bad day but thats not how i deserve to be treated after being a customer for year with multiple lines!

    Anonymous 5/25/10 10:49AM

  • Verizon = Horrible billing issues... just sad how they are practically stealing your money. Ridiculous price plans. In my are, Sprint and ATT got them beat by a long shot and when i asked Verizon to see if they could do something about it...they just told me to renew my contract for another 2 years only to save a measly $19 on activation... ha ha. What F'ing idiot would do that? Verizon does not care about competition... they just want your money. they trap you in the 2 year contract and your stuck... good luck swimming in your debt to them. I for one am very glad to be done with Verizon contract. I will never obtain their services ever again and i will tell all my friends to stay away from them. 80% of everyone i know that has verizon regrets signing up with them. Why? Im guessing because they are so big that they dont care about you, the ant...and they can step on without anyone noticing. I am not an ant and i will speak out.

    Anonymous 5/24/10 3:31PM

  • Been a Verizon customer for over 15 years. I resently upgrated to a smart phone ,the Palm pre. When I picked up my new phone and the young lady who was supposed to help me said, " I'm not familiar with this phone ,but let's learn together" should have been a warning bell. I really wasn't interested in being her guinea pig. I then spent hours there on 4 occasions and when it became obvious to me that it wasn't only my lack of electronic knowledge that was the problem ,but that it was a very poorly designed phone and many of the promisses and suggestive information as to it's capabilities were just not true. I wanted to return the phone for a model that would suit my needs. I was told that I had gone beyond the 30 day trail and was out of luck. I've e-mailed and called everyone ,but to no avail. It will probably cost me some $400 to buy myself out of my Verison policy, but I certainly canot do business for the next year with this phone and such a callus company.BE WARE

    Anonymous 5/24/10 12:05PM

  • Can't wait to try this tomorrow. As I planned to go on a cruise I contacted Verizon and they assured me I would have coverage in the Bahamas and on the cruise ship. Guess what??? It didn't and after speaking to 4 different "customer service" agents I got 4 different reasons why, and none of them documented accurately what they told me. From this point on when I speak to anyone there I will be asking for an email or text to verify what I was told.

    mkathy335 5/23/10 6:56PM

  • Verizon wireless sucks. I now have AT&T because they over charged us by $2,000 saying that we went over our texting and internet charges even though I had a smart phone and my plan came with unlimited texting and unlimited internet so go figure. We flat out told them we weren't paying that much money and they said they "fixed" it and then 3 bills later is came piling back on. My grandmother, aunt, and mom talked to 3 different terrible customer service representatives each one saying that the overage charges was for 3 different reasons. We still haven't paid that outrageous bill and refuse to. I suggest others stay away from verizon.

    apriven387 5/23/10 2:25PM

  • VERY VERY POOR ATTITUDE TOWARD CUSTOMERS

    Anonymous 5/23/10 7:15AM

  • After two refurbished replacement Blackberry Storms, I woke up one day to my latest one displaying "Error 102". After talking with two different customer service reps, they finally agreed to send me another phone. Since I am a college student living alone with no house phone and multiple obligations that require contacting people via phone, I asked that this replacement be shipped overnight and paid the extra money. It is now two full days later and no package. I am beyond pissed and expect a refund.

    Anonymous 5/19/10 12:48PM

  • I have had Verizon for a few years now. The cell phone service is great and I very rarely have any problems. Unfortunately, their customer service is horrible, down right rude most of the time. They are extremely rigid and very unwilling to work with their customers. The only time I have found that someone is willing to help me is when I want to purchase something, otherwise forget it! The customer is what ultimately makes the business succeed. If verizon does not improve their customer service they are in danger of losing their customers. They should consider hiring someone with a different management approach, someone who will make a positive impact on their horrible customer service!

    Willetts 5/17/10 5:57PM

  • I called in to ask advise on terminating my service because i lost my job and could not afford to pay my bill. I was told that my contract was up and I could cancel at anytime with no charge. I called back a week later and asked again if i could still cancel with no obligation. I was told yes and so I cancelled my service. Now a month later my account has a $200 plus charge for early termination and has been sent to collections. I think that Verizon is giving false information inorder to collect more money from customers. They havent offered any help with the situation and only give me the option of paying or reinstating my phone at an additional charge. The customer service department is terrible......beware.

    Anonymous 5/17/10 9:50AM

  • Customer service for this company is the worst. The main reason I switched to Sprint. Now I am in a battle with Verizon for them trying to charge me the full $400 for a REFURBISHED phone that was a FREE replacement about a week or two before I cancelled my contract. I paid 200 for the original NEW phone I had purchased and had been sent 2 shoddy refurbished phones in replacement for the new phone.

    Anonymous 5/12/10 9:03PM

  • I agree with everyone else on here. Verizon customer service sucks! For the cost of service, Verizon is a rip off!

    Anonymous 5/12/10 9:55AM

  • Verizon Wireless and their customer service are about as bad as it gets. I'll be leaving them as soon as my contract expires

    Chet Steadman 5/8/10 10:38AM

  • all cell phone company customer care sucks! you have to remember that there policies are there for the benifit of the company. you are one out of 70 million customers. do the math, they don't care if they loose one customer.

    Anonymous 5/8/10 9:58AM

  • I renewed my contract at the Villa Rica Ga store three years ago for one year,when I went back to see when my contract was up, I was told I had a two year contract, I finally got them to correct my contract. I renewed my contract for another one year contract. I went today to check on my contract, and was told I had a two year contract, that's two times they told me I was lying and to show them my paper work,(I have no idea where it is)READ WHAT YOU SIGN AND KEEP A COPY, or you will damn sure have
    a two year contract

    Anonymous 5/6/10 3:05PM

  • I purchased a new phone for my son away at college in December. I did not have a data plan but kept getting usage charges on it for megabyte usage. I called for several months to have the ability for megabyte usage blocked. I was finally told it was blocked and I would not see the charges again. The following month I see a "data package" charge for his phone and after calling Verizon once again, was told due to the changes made on the plan (blocking) his phone now is required to carry a data plan! I did not purchase the phone with a data plan but now am required to carry one. They say it was in the signed contract that one may be required to be added later. They say once it is added it can not be removed! What a way to do business. I may have to look for another carrier the next time my contract expires. Very frustrated with their customer service of a long time customer!

    clhsta 5/6/10 9:52AM

  • I was trying to switch from at&t to verizon but verizon wants a $400 deposit. At&T didn't charge me anything...I called customer service at verizon and was told to talk to someone in activation who then said to talk to the financial dept...they put me thru to tele sales and that person said nothing they could do...uh huh...a fixed deposit...apparantly they don't need new customers.

    mommahall5 5/5/10 12:04PM

  • I just spent 15 minutes writing out my complaint only to have it wiped away as I was typing the code at the bottom...so here goes again.
    Verizon does not know the meaning of customer service. I dropped my phone, went in next day to get another one, I stated I had insurance, and needed another phone. The rep. looked at phone and state, "yes you need a new phone". He then proceeded to tell me I could get one for $200.00+ or get new phones for all of us at a reduced price, with the signing of a new 2 year contract. I again, stated that I had insurance and that I did not need to purchase a new phone, and not start a new contract. He looked it up on the computer, and said"yes, you have insurance". Gave me a card with a number to contact for replacement phone. My husband called the store explained were going out of town and needed a phone. Basically just got the brush off..."oh well"
    My husband spent time getting a customer service person, they did some investigating and basically said the same thing..."not a thing they could do". I did not pursue it that night as we were leaving town early AM and didn't want a phone delivered with no on at home!!!!
    Now I have tried to call it in to the number given and they basically want everything online. (want a copy of my husbands drivers license et) He not avail now due to his work....so who knows when this will be resolved. I see that Verizon doesn't even read this.....really care????

    Anonymous 5/3/10 12:07PM

  • I just had to replace my verizon phone which was out of warrenty by 3 weeks. The speaker had blown on it. I couldn't be any more unhappy with my verizon service. Without a doubt each time I go to the verizon store I encounter the worst customer service of anywhere I shop. I go to the Flower Mound, Texas because it is five minutes from my house. I will never go there again if I have to drive an hour. This is my third (at least) unhappy visit to this location at 5891 Long Prairie Rd in Flower Mound. Monica and Brittany waited on me and neither one seemed happy about answering my questions or helping me. Brittany repeatedly walked away from helping me to wait on another customer. Neither one, or any one else I have ever worked with their have an attitude that they are there to serve their customers. At the end of my visit I was surprised to learn that my photos were not transfered to my new phone. Only after I returned and asked I was informed that I would be charged $20 to have my photos. I have never written an unhappy customer service letter and I don't have this problem any where else. I couldn't be any more unhappy with the Verizon store or Verizon in general. If my husband weren't so entangled with your company through his business I wouldn't stay with Verizon one more day than I had to!!!

    Anonymous 5/3/10 10:29AM

  • I had Verizon and they tried to screw me over too. I told them if they didn't help me I would cancel my plan. They basically told me to not let the door hit me on the way out. They also reminded me of the early termination fee. I told them that they might as well call a debt collector after getting off the phone with me because I have absolutely no intention of ever giving them another penny.

    pissedoff 4/30/10 8:02AM

  • Heres the breakdown:

    AT&T (overpriced plans, HORRIBLE coverage worst of any network, sub-par customer service)

    T-mobile (great pricing, nice phones, very poor coverage)

    Metro PCS (everything is bad)

    Verizon (decent service, very overpriced, horrible phones)

    Sprint (Great prices, great network, decent customer service)

    Boost Mobile (Great prices, decent network)

    Verizon & AT&T SUCK 4/29/10 9:26PM

  • I AM SOOOO MAD RIGHT NOW THAT THIS IS THE 3RD PHONE TO BE REPLACED AND I HAVENT BEEN A CUSTOMER FOR OVER 6 MONTHS IS THIS NOT SAD OR WHAT...CAN WE ALL SAY THIS IS NOT THE BUSINESS AND VERIZON SUCKS....SO DONT EVER SIGN UP WITH THEM SO FULL OF CRAP.

    MADCUSTOMER 4/29/10 6:05PM

  • My phone makes a great paper weight. Verizon tells me that I cannot receive e-mails on my new Palm Pre smart phone because sbcglobal is a weak service provider. But I can use their gmail...Oh...and their gmail must be weak because it will not work on the phone. Yet the refuse to remedy the issue or accept the insurance that we purchased from them.

    RaginginTexas 4/29/10 6:25AM

  • This is absolutely ridiculous! I guess within the last few months Verizon no longer has 24 hour customer support. Nice of them to tell me this, but what really gets me is that their website for bill paying doesn't even work after 11pm!! This is complete garbage! For as much as I pay for their crappy service, you'd think they'd at least be able to afford someone from India or something to at least TRY to help me just pay my damn bill! I'm canceling them as soon as my contract is up and never using them ever again, I'm going back to US Cellular, their website at least works at night.

    Dbuster 4/28/10 11:31PM

  • Nightmare! They created for me two intenet accounts for the same place, I am not sure, that they even canceled one, and I think they canceled cheapest one. Can not be able to tell me how much I will pay total... Will wait one year to cancel the service!

    AnnaP 4/28/10 7:20PM

  • im a honest person but verizon screw people on the bills,if you are smart dont get verizon,and dont let them to get your money fight for it.if necessary get a lawer,good look

    Anonymous 4/27/10 11:49AM

  • I've never had a problem with Verizon before now but they are being so ridiculous. My phone broke and I had insurance on it. But instead of sending a new one they send me a "certified used" phone. I called customer service before even charging it and said I didn't want a used phone. She told me they've always sent out used phones if your phone breaks. This is NOT true. I've had a phone break before and the one they sent me was brand new. Anyway, she told me every single one is tested and passes a checklist before they are sent out. Soooo..... I charged the used phone and when I turned it on it DIDN'T EVEN WORK!!! All it did was power on and off by itself like 20 times! I couldn't even shut it off I had to pull the battery out. I tried again later just in case and got the same result. When I called customer service the next day they weren't at all helpful and almost rude about it. I'm getting tired of Verizons poor customer service. I pay almost $100 a month. You think they'd try harded.

    Anonymous 4/26/10 1:34PM

  • ABSOLUTELY THE WORST CUSTOMER SERVICE!! Called today for charges they decided to tack on my text plan, after I had changed it so I wouldn't get charged overages. The "customer care" lady told me that I was "wrong" and that it was my fault that I got the charges pro-rated and not back dated (an option that was not even available when I had changed it!). I told her it was bad customer telling your customers they're wrong and she snidely remarks "No, it's good customer service if the customer is wrong"......REALLY VERIZON, REALLY???

    ah19 4/23/10 6:39PM

  • the endless list of bad atributes for Verizon seems to keep adding on.
    I have to agree this company provides the worst customer service I have experienced and this will bring this company down.
    is not casual that all these people are complaining for almost the same thing.

    i had my internet service interrupted for three days, and they I called them. they told me I have to wait three days later from 8am to 12 noon for the technician. nobody showed up. they said they went at 6 pm.
    then next day they told me to wait from 10am to 2pm. same thing nobody showed up or called to say anything.

    I called back to say I will cancel my service and they simply say "ok"
    is that how they want to keep customers?
    they are really sucks.

    my advice to you is if you have this company cancel your business with them, and if you don't just read all these blogs and confirm that this company is really miserable.

    grateyglez 4/22/10 5:52PM

  • We visited the Verizon store in Ledgewood, NJ to sign a new contract and look for new phones. Not one person in that store was interested in our business. They were all chewing gum in our faces like a bunch of cows grazing in a meadow. We were told to go home and call customer service for a plan that would be best for us. The woman we spoke had no interest in showing us phones to upgrade. I will be looking for another wireless service since Verizon seems to have no interest in their customers.

    Pattie 4/22/10 12:51AM

  • I am canceling my service with Verizon Wireless, they have demonstrated their lack of Customer Service one two many times. Also I can get a better deal else where, why have waited this long!!!!!!!!!!!!

    Anonymous 4/21/10 2:35PM

  • verizon is anything but the most reliable company in the US

    HATE VERIZON 4/20/10 4:40PM

  • I called to cancel my service with verizon wireless feb.15 and found a bill for April 10, 2010. I called to make sure this was a mistake and I already canceled my service with them. They said they have no record of me canceling my service so I have to be charged for the months March, April, and May. Verizon Wireless is a rip off. Please a warning to all consumers please have them send you a written statement of cancelation and an email to confirm the cancelation since they do not provide confirmation numbers. I spoke to the supervisor of customer service ROSS and he said he can not do anything about it and its their word against mine. Warning please do not let this happen to you

    Anonymous 4/20/10 3:27AM

  • Verizon is horrible. Horrible customer service. They dont care about customers, just want more and more $.

    Anonymous 4/18/10 4:21PM

  • I had a phone that broke 4 months after I got it. The phone didn't have a scratch on it, it was never dropped or exposed to moisture. The microphone just stopped working so people couldn't hear me when I talked to them.

    They replaced my phone with a refurbished phone of the same model, and two weeks later that phone's microphone died as well.

    Again I went back to the Verizon store and this time the tech I spoke with told me that that particular phone model I bought was discontinued because of "reliability issues."

    They gave me a lesser phone because I didn't want to pay another $100 for a comparable phone to the one I had, since it was still practically new and it wasn't my fault the phone was defective.

    The less phone lasted for about 4 months before the screen just stopped working. Again, I had never dropped it nor exposed it to moisture. The phone was still in perfect condition aside from the screen problem.

    I brought it to Verizon and they told me that since I had "upgraded" my phone according to Verizon, when in fact it was a warranty replacement, they wouldn't be able to give me another replacement, and they wanted to charge me $300 for a new phone plus another $50 to transfer my data from my broken phone to whatever replacement phone I chose.

    Basically they were screwing me. It was not my fault that the crappy phones they offered were defective. Each phone they gave me I had owned for less than 6 months before they experienced technical failures. I was still bound by my contract so either I would need to continue paying for service I couldn't use, or else I would have to pay another $300 to get a new phone.

    I switched to Sprint, and none of my phones have broken in the 5 years and 3 phones I have used with their service. Customer service has been good and my call quality and coverage area are both a lot better and more reliable.

    whacko 4/17/10 6:11AM

  • Verizon is the most difficult wireless company to work with, they do not budge on anything. They are so unhelpful in their stores. Even with insurance and phone being under warranty they dont want to exchange it. I do not like Verizon, and from all the posts below and the 2.1 rating, I see the rest of America hates Verizon wireless as much as I do.

    Anonymous 4/15/10 10:18AM

  • Verizon is pathetic. Nothing more to say. Their customer service sucks, their coverage is average, their products are cheap, and their prices are insane. No point of being with this company. Dont know why I ever signed up. Cant wait to leave.

    Anonymous 4/14/10 10:37PM

  • I have been waiting for 20 minutes on the phone to speak to a supervisor. This is unreasonable and I do believe planned to get people to hang up.

    Verizon is no longer my choice for a carrier.

    tickedoff@verizon 4/12/10 11:17AM

  • i am currently having issues with verizon wireless as well,,i am paying for international calling to talk with my girlfriend overseas,,but i am having trouble connecting as the verizon operator cuts in and says i need an area code . i can call her number with a land line but not with a cell phone,,this has been an ongoing issue with them for several months now. some of the tech support are very nice and will work with me on this, some aren't very nice and just hang up as they don't want to take the time to find out why there is a problem. i am even having issues today with trying to get the techinal support to answer as all i get is the stupid computer which won't connect to anyone,,when my time is up with verizon i will be getting someone else for service,,tired of big bills and no service and they can't even fix the phone to change a battery,,the phone is always an issue.annoymous

    annoymous 4/10/10 5:22PM

  • I just got back from the Verizon store after upgrading to a new blackberry, and the store lost ALL of my contacts!!!!!!!!!!!!!! The manager said they are not responsible for loosing my information. Customer service said the SAME thing. Screw Verizon. I canceled on the spot and am switching to Sprint today.

    Val 4/10/10 11:38AM

  • oi was at your store 3 times over a problem with my wifes cell phone,i was helped by a young girl and someone needs to give her more training on how to treat a customer and talk to her about calling a customer a lier.i bought a battery there friday morning and it stopped working so i went back to your verizon store and was told more or less that i lied that i didn't buy the battery there even though i had the receipt to prove it.after 45minutes i was told by another employee that yes it was bought there.so her cell phone was replaced with another one.i work in customer service where i work and no matter what we are told the customer is always right even if they are wrong.this is the 4th or 5th phone since she got phone service from you.very poor customer service and not very good products.i will tell friends & family not to use your service because of our problems with you.after my wifes contract is up we will be switching to another carrier for cell phone service that is customer friendly like they are suppose to be.if the problems continue we will switch before her contract ends.thank-you

    Anonymous 4/10/10 7:08AM

  • I bought a new blackberry from Verizon. After 40 days the phone stopped charging. I went to a Verizon store (which are the worst) and they told me I had damaged my charger and would have to buy a new phone for $499+tax. I called customer service and they wouldnt even help me out, after I JUST left T-mobile to join Verizon. I hate this company! HATE HATE HATE Verizon. I dont know why i joined either...their service is extremely spotty and their pricing is out of control. I think i'm going to listen to the rest of the people on this site, pay the cancellation charge and join Sprint.

    Anonymous 4/8/10 11:42PM

  • It's really a shame. When I started with Verizon (I've been with them since before they were Verizon, something like 15 years) they had excellent Customer Service. Whenever I called with a complaint it was handled and a credit was applied to my account. But that is no longer the case. It is next to impossible to get anything even close to reasonable service from them, but not quite impossible. I've been extremely persistent each time I've had a problem and I've gotten things corrected, albeit sometimes at the cost of several hours of my time and numerous calls, but I refuse to let them get away with their "sorry, nothing we can do" attitude.

    DO NOT GIVE UP if you're having issues with them, keep calling, send e-mails, start a BBB complaint if needed. I can't promise everyone will get everything they ask for but I've been able to get them to honor pretty much every reasonable request I've made, and there have been several. Of course I do have an advantage, I manage the Customer Support group where I work and I know what does and doesn't work when trying to get someone to help with something that's "outside of their policy"...Verizon loves to try to stick by their policies. You can't cuss, you can't threaten but you can get them to give in if your request is reasonable and you get through to the right person. Be persistant and eventually you should be able to get what you're after, once you get through to the right person.

    FYI - asking for a Supervisor when you call does not typically get you through to a Supervisor. They simply put another agent on the phone that's the designated "bad guy" by the other agents in the Call Center...the one that's good at saying "NO!". Knowing this give you some leverage, if you are smart about it.

    But again, they're going to do absolutely nothing for you if your request is not reasonable and you fly off the handle. Try to stay calm, no matter how hard they make it. You'll need to outlast them, they want to get you off the phone as quickly as possible, they have Service Level goals they have to reach and long calls make that harder.

    CSManager 4/7/10 4:09PM

  • WELL, I WAS ABOUT TO SWITCH TO VERIZON UNTIL I
    TALKED WITH SEVERAL VERIZON USERS, AND READ THESE POSTED COMMENTS FROM UNSATISFIED CUSTOMERS. THE COMMENTS ARE A REPEAT OF WHAT I WAS TOLD BY VERIZON USERS, I WILL PASS THE SWITCH OFF, FOR THE REASON GIVEN BY YOUR UNSATISFIED CUSTOMERS.

    GENO

    Anonymous 4/5/10 9:00PM

  • hate verizon! bad costumer service.. all they do is steal ppls money. tehy dont care about if you are satisfied with the service, they just want your money... im leaving it as soon as my contract is over!!

    Anonymous 4/2/10 10:46PM

  • Verizon is a very bad company. They are the most expensive wireless company out there, yet their customer service is beyond bad. They dont care about customers. My sons phone is broken and they wont allow me to upgrade, saying I have to wait another 8 months. My contract is up in 2, and I will be leaving Verizon. And I wont be joining AT&T either, they are just as bad.

    Tiff 4/2/10 8:34PM

  • I just up grated to the droid and when I went for my class at 900 marketplace blvd. hamilton nj 08691 I was very un happy with the girl. she could not work the phone much better than me. also I left my charger there. and when I went to use it at 10.00p.m. the next day I look and look every where for it.After I search my car @ 10 p.m. I though the girl must have not giving it back to me. I call the store but they were closed. I started to worry because I though if it was left at the store, they would have called me. I mean after all it is not like they did not have my phone number. So I spent the night and next day worring that it was lost. When I went to the store to ask about it. One of your empolyees say oh it was on the counter yesterday with the name Cathy on it. So I was put thrugh all that stress because, (why).Thanks Catherine Migut

    clm29 4/2/10 1:04PM

  • My 2 yr contract was up and I went in to get renewed and get the "free" phones as usual. Melissa B. at the Terre Haute 46 store was rude. I asked her questions about any changes and she was rude in her attitude her talk and response to me. I have been a Verizon customer for about 20 yrs and she is one of the reasons I am thinking about switching to another service. She is the MANAGER!!!!!! She told me I was not "understanding" her=another way to tell me I was stupid. She couldn't believe I didn't want all the extra stuff she tried to sell me. I know what I want and need but she knew better and couldn't understand me not saying yes to everything. I will go to the other side of town before I go back there if I need anything before my contract is up. She was a bad representative for Verizon and now I can't get pass her impression to do business with them anymore.
    Then the customer service phone service is a whole other rotten story. It Stinks!!!
    SP IN

    BEMU 4/2/10 1:00PM

  • Worst customer service I have ever dealt with. You have to talk to a machine for 15 min then wait on hold for another 30. Then you get someone who speaks very little english. It is very annoying.

    Anonymous 4/2/10 12:54PM

  • Extremely unhappy with the customer service rep, when i told him i didnt understand what he
    was asking me to do, please try to explain it in a different manner. He told me he didnt understand why i didnt understand and repeated the same question, even after i ask again to rephrase the method of question. i finally told him he was of no help and would go to a store. by the way it took them less then 5 minutes to fix the problem and she told me what the guy was probably trying to communicate.

    wrwilling 4/1/10 3:10PM

  • Very disappointed in lousy service! Very hard to get a hold of live person when calling customer service number. Then when you finally get person they disconnect you! Would never use them again.Would love to get service like it's promised. Angry customer

    Anonymous 4/1/10 8:28AM

  • My battery went out. My phone doesn't work. Verizon WON'T help me. But they do wanna make sure I keep payin' them until my contract is up OR pay the early termination fee. Verizon refuses to acknowledge the current state of the economy. Corporate greed extends to this company. Verizon sucks!

    cjaureque 3/30/10 10:07AM

  • I could not believe the slap in the face I got from Verizon Customer service after doing business with them for 15 plus years. I called regarding an equipment charge for $215.00 that showed up on my last statement. The customer service rep told me it was for a replacement return from 6 months ago. I have had a several equipment returns in the last 6 months and have always returned the broken phones (why wouldn't I, what good is a broken phone to me) The rep asked if I had a tracking number. I said no, not from six months ago. She said she would run a tracker through thier returns warehouse and get back to me.
    I recieved a voice mail stating they couldn't find it and with out the tracking number they would have to bill me the $215.00. Mind you...you can buy this phone new from Verizon for less than $60.
    I called back and spoke to a different customer service rep who checked on my account history and said that the missing return was actually from a warrenty replacement from 3 months ago not 6 months ago. At this point I became doubtful about the whole thing. But again, because I couldn't provide a tracking number, I will still be charged.
    I asked to speak with a supervisor who would not budgevon the charge. I even offered to send the warrenty phone we received back to offset the charge (still in the box never used). We had so many warrenty issues with this model(the RIVAL) we bought ecided to buy a different model. a new model.
    I asked her "is it worth losing a long term customer who has literally spent thousands on equipment and service for a cheap crapy broken phone" All she could say was "I'm sorry".
    And then to top it all off! When I asked her to cancel my service, with no hesitation she said she would be glad to do that for me and then proceeded to tell me what it was going to cost to get out of the contract. I then asked to talk to her manager and se said I'd get a call within 24 hours. Never happened.
    Verizon is going to loss alot of customers if they don't fix thier issues.
    After 15 years, I can honestly say that thier phone service, equipment and customer satisfaction has gone down hill.

    Di 3/26/10 9:26AM

  • Verizon SUCKS! New aircard was hacked on the third month of ownership. Overage was "supposed" to be cancelled. Still showing on my account after numerous calls and finally terminated the aircard service after another refurbished aircard was sent that didn't work AT ALL! Would rather pay the termination fee than put up with Verizon's crap. I'm close to doing the same with the phone, but I think I'll hang on another 9 months till both my husbands and my Blackberry contracts are over, and then move on to another service. Verizon SUCKS!

    birdbaby 3/25/10 9:33PM

  • I am totally disgusted with the Customer Service I have received at Verizon, and have already begun researching the alternatives. I have been a customer of the various incarnations of Alltel Wireless since they first began in Nebraska in 1994, NEVER having switched companies in fifteen years. That is all about to change because of Verizon.

    In December, I logged on to my Verizon website to sign up for the UP employee discount (my husband is a 30 year employee of Union Pacific Railroad). After signing up for the discount, I couldn't see where it showed on my account, so I called Verizon customer service and had the rep walk me through the sign up procedure. She assured me that although it wasn't showing up on my side of the website, it was showing up on hers and would be applied to my next bill.

    When my next bill arrived, it hadn't been applied, so I called customer service again. I was told that the discount wasn't on this bill because it had already been printed at the time I signed up, so it would be on the February bill.

    When the February bill arrived, the discount still hadn't been applied, so I called customer service once again. This time I was told that they didn't know why the discount hadn't been applied, and that she would manually deduct the 20% discount from the current bill due and that I was to pay the lesser amount.

    Guess what? Now I am being told that the discounted amount is PAST DUE! And that there is no way the discount can be applied until I upgrade to VERIZON plans from Alltel. No one seems to know what I hadn't been told this during any of my past telephone calls, but of course, they are ALL VERY SORRY!

    After having been assured by Angela, a customer service supervisor at the Louisiana call center today that if I made the 60-mile round trip to North Platte to the Verizon store, I would be able to upgrade all four phone lines that I pay for (yes, I spend more than $200 a month with Verizon), and I would be able to use the Buy One Get One free for the new Droid.

    Absolutely no surprise at all, when I got to the Verizon store, it was a completely different story. Yes, I could upgrade all four lines to Verizon, for only slightly MORE than I had been paying with Alltel, but I would have to buy FOUR new phones ON THE SPOT, because Alltel phones don't work with Verizon plans!!! And of course, no one had made a note about the BOGO offer, so it wasn't on the table.

    So even though my other son (who happens to live in Lincoln!) and my husband weren't with me, I was expected to pick out cell phones for them in order to switch over to the Verizon service.

    Naturally, I am telling EVERYONE I come into contact with how I have been treated. I am twittering to my 630+ followers, and posting it on my Facebook personal profile and fan page, and am putting the text of this e-mail on my blog. I hope it has an effect, because you simply can't lie to your customers like I have been lied to by Verizon over the past four months and hope to continue to do business.

    Nebraska Outback 3/21/10 2:03PM

  • Ditto. I've had Verizon for a few years, and I wanted an iphone so I switched. With Verizon for a 700min plan plus 5500 texts, and an additional line at 10 bucks a month, my bill was $125, and I didn't even have internet! now I have an iphone and ROLLOVER MIN WHICH VERIZON DOES NOT HAVE, all the same stuff, unlimited texts, smartphone package etc for about 20 bucks cheaper a month. So yea they are a rip off, oh and they dropped my calls constantly also.

    Casey 3/15/10 8:14PM

  • Hmm...Let's see, well first off, the customer service is the crappiest I've ever known to man. I called from someone's cellphone to order a home phone and internet bundle about a week before March 1, 2010. They told me that I'd have an e-mail as soon as I got off the phone, which never came, and I would have my phone by the fifth of March. Little did I know, that they would call back the cell I had used to leave a message to DELAY my order an entire TEN days, while also saying they WOULD SEND SOMEONE to assist me in placing a phone jack up and hooking up the internet. Now, beings as I was trying to be patient and kind, they went ahead and sent my internet box a WEEK earlier than the fifteenth. Well, I now have my internet box, but still, NO WAY TO HOOK UP TO IT! They said they'd place a jack...WHERE'S MY JACK?! Not in my wall that's for sure. They had the nerve to tell me that I never said I wanted a jack placement. Now, this was my first time trying to get a phone and internet connection in my name, so I figured, "Alright. So, they don't put in phone jacks." But then my mother, father, boyfriend, cousin, aunt, and everyone else I know mentions to me that they are SUPPOSED to put in ONE FREE PHONE JACK WITH EVERY SERVICE! Cheating me out already?! LOUSY GOOD FOR NOTHINGS! They should be took off the market, off the internet, and everything else! Oh, and I still don't have an internet or phone connection. Just a stupid internet box that has no point in being here, because I don't have a phone line hook up...Imagine that.

    Pyrellia 3/15/10 3:49PM

  • Today Monday 3-15-2010 received call from Verizon advising of past due bill. Verizon admitted they screwed up in billing and I still had to pay late fee. Verizon service and fees are terrible. My advice is dont do business with Verizon. I plan on getting another service as soon as possible.

    DISSATISFIED CUSTOMER 3/15/10 1:36PM

  • I agree, Verizon's coverage is not what it used to be. There is alot of dead spots here in Florida, and alot of dropped calls. Customer service hold time has gotten much worse too. Time to look for another company.

    Jim 3/14/10 3:36PM

  • I Walked into one of your stores in East Greenbush, and found that your associates are unprofessional and rude. I was standing in the store for five minutes before anyone even told me that I had to sign in. There was a guy walking around texting on the phone,another guy goes off on a break. What kind of a business puts irresponsible kids in charge of a store when they don't even have any business being there if they ignore customers.All I wanted to do was put minutes on my husbands phone and it took almost an hour to do that, that is uncalled for.

    unknown 3/13/10 1:14PM

  • Since Verizon mergerd or bought out Alltel, I have had nothing but problems. I don't care what there facts are...This service is terrible. It stinks! I have had over 400 dropped calls in a very short period of time.(WEEKS) Not to mention, I have always had some dropped calls since Verizon started billing me...I totally depend on our cell phones to communicate with the rest of the world. I have not had a landline in years. However, with this terrible service, I am forced to go backwards and get BellSouth again. I hate Verizon...I never had these problems before. I recon it would be safe to say that I am mad as heck here in Aiken SC.

    Anonymous 3/10/10 9:40AM

  • Went to store where I bought defective phone and in the end was totally not satisfied with my "that's all we can do for you" choices to replace the phone. Went home and called 1 800 number and found someone willing to work with me but in the end just went to a DIFFERENT verizon store and was satisfied with thats stores help. Why is it I was able to get a FREE (once rebate is received) replacement phone from one store but not from another?What's with the inconsistancies?? I will end my contract when it's term is up and WILL switch to a different carrier.

    Anonymous 3/9/10 5:39PM

  • Verizon Wireless is not price competitive at all and in this economy that is tragic. I have been with Verizon for several years and currently pay around $205 per month for my cell line for my Blackberry storm which includes a data (internet package), and a line for my daughter and one for my son with unlimited text messaging and the 1400 minutes plan. I got a call from AT&T with whom I currently have internet DSL service and home phone service for which my monthly bill is around $100.00. The rep from AT&T wireless said that if I converted over to AT&T that she would give me the same plan (1400 minutes and unlimited text messaging) PLUS data packages for THREE smart phones (in other words, my kids and I could all have blackberrys or IPhones), PLUS she would waive the activation fees and my new monthly bill from AT&T (which includes my DSL, land line and THREE smart phones with data/internet) would be $182.93. So, in theory I am only paying $82.93 for three smart phones with data packages versus Verizon's charge of $205 monthly. Even with the early termination fee charged by Verizon ($210 for all three lines), it would be worth it and I can't find a reason not to switch. I called Verizon and told them about this plan hoping they would at least bundle the data package so that I didn't have to pay for all three lines if I wanted to upgrade my kids to a smart phone but they said there is nothing they can do. Nothing they will do is more like it. AT&T will win this price war.

    Cost Conscious Mom 3/8/10 3:59PM

  • When most people come into a Verizon store it is because they have a problem and are already upset. The Palestine store does not realize this. Make a designated line. People standing everywhere get more upset at others coming in later and going before them. If you phone will not work and you need it, standing around for 30 to be helped, and then they do nothing, will upset anyone. The sales people want to sell products, but not do anything about service and don't ask to see the manager. He is never there.

    Anonymous 3/5/10 7:09AM

  • verizon called me tuesday noc to demand payment for a bill.........already paid that afternoon....the call was after 9pm....the delightful service rep then demanded to know when i would pay "the remainder of your balance"...ie, the bill that was not due for another 2 weeks..........i called verizon to complain and the rep was sympathetic, stated he would pass it on to a supervisor, blah, blah.......you guessed it, no return call.
    called verizon today to talk to a customer service rep to discuss; rep stated "oh that's too bad", but did not get a supervisor, and then the call was disconnected....after sitting on hold for 6 minutes. i called back and spoke to another "customer service rep". more sympathies offered, nothing else. what a poor example of customer service. i was about to order home computer thru them....and have had them for 6 years! am seriously considering cancelling my contract for the $90 fee!

    Anonymous 3/4/10 10:24PM

  • Why would you sell a phone you do not have the softwear to transfer the information from the old phone to the new one just purchased. I have been trying for two days, after standing in line for 45 minutes yesterday, was told come back today. Still not able to transfer. Totally wrong.

    Anonymous 3/4/10 12:36PM

  • I am one of the several customers that got placed into the "trust market." Not only was I not informed of this, ever since this happened I have not been able to pay my bill with anything other than a debit card or cash, I cannot go to a Verizon Store and get help or advice. This whole "trust market" thing has completely screwed me over, to the point where I am getting no kind of help to have my phone replaced, which is still under warranty. Customer Service will not give me the same kind of deal that someone outside of the "trust market" will get. And all in the end to find out that my phone number may be bought by a different cellphone company. Verizon only cares about buying new cellphone companies and not helping out there own customers that they are screwing over. I have even thought about canceling my contract last night the price was $150 today it was brought up to $250. Explain that please Verizon.

    P.S. They will swear at you and hang the phone up on you too.

    Anonymous 3/3/10 2:59PM

  • I've been a verizon member for 18 yrs. We are now 5 on the family plan. Since 12/08 three of us have either MV touch and two have MV3. On 2/10 bought another MV3 and at the time of purchase was not told we had to purchase this "DATA" plan for additional $9.99 per month FOR THIS ONE PHONE ONLY AND NOT THE OTHER 3 COULD SHARE THIS PLAN--rip off. First of all we will never want to use this email downloading feature. I called immediately to CANCEL this additional UNWANTED expense and was told in order to cancel it we had to take back this last MV3 and purchase another type of phone. WHAT is going on with Verizon. I do not want this feature and do not want to pay an extra $9.99. If I do not get this feature removed I am going to go with another service company that will be glad to get our business. Now do you want to loose an 18 year customer???????????? Verna E.Venuto

    vev815 2/28/10 5:43PM

  • Purchases Voyager for grand-daughter. Few months screen when black- given refurbished Voyager after $50 insurance fee, screen when black-given refurbished enV as out of Voyagers. Screen went blank, lost pictures and contacts-given refurbished enV,lost pictures and contacts-given refurbished enV. This enV came with the earpiece not working and screen continuously scrolling. After 9 customer servie people and 6 different states -got new phone-less features than originally purchases phone. Won't replace with same grade phone- touch screen- like Chocolate. Within one year have gone through one new phone and 4 refurbished.

    berandt 2/28/10 2:48PM

  • Within one year have gone through the original phone purchased and 4 refurbished one. All phones have malfunctioned. Finally agreed to send a new phone but it is not same quality as originally purchased. It is lower grade phone. Many hours spent on phone to many different states and customer service representatives. Won't agree to seen phone with same features as original phone.

    berandt 2/28/10 2:39PM

  • You guys make me almost afraid to do business with anyone. I just bought a new hp laptop. I went to Cricket, service too slow. I went to Sprint, customer service over the phone is great! The customer service reps. that work in the side stores, horrible!! If you have a lap top that's 64 bites. They haven't any soft ware yet.Only working on 32 bites. I don't know where to go. It's sad to pay all this money for poor quality service.

    helpme1 2/26/10 11:51AM

  • 3x over the past 14 months Verizon has secretly added a data pack for $30 to my account. I keep having it removed. They dont care, This company is full of thieves and lies. I hate Verizon almost as much as I hated AT&T coverage. DO NOT JOIN VERIZON!

    Anonymous 2/25/10 4:30PM

  • The best way to address this is to list the e-mail string.

    To all, Feb 24, 2010. 10:01 am

    Just received a call from Verizon in regards to this e-mail. The lady's name I did not write down (my Bad) wants to explain my equipment is at fault and I need to switch out the phone for line 3010 because its a ALLTEL phone ( Verizon bought ALLTEL) and again I have to change to get proper service. To make excuses for the Dunn,NC store where this problem originated and to say I may have been told something at the store or maybe not. Felt like I was talking to an HR/ attorney person, not to mention feeling like I was being called a liar.

    BOTTOM LINE: This junk of what I need to do is unacceptable, I'm a Verizon customer who has had to go to three stores and countless hours dealing with customer service. Tired of excuses, give this to someone who some common sense and can fix the problem.

    Still upset and disgusted;

    Rodger

    ---------------------------------------------------------------------------------------------------------------------

    In a message dated 2/23/2010 9:47:43 A.M. Eastern Standard Time, Bigrodg45@aol.com writes:
    Shane,

    I tried it again and this is what it says.

    Block Details for: 910----- 910-5-- Help: Spam Controls

    Not available for this cell phone number

    This is totally unacceptable, ALLTEL plans are treated as 2nd class customers.
    -------------------------------------------
    Further more when I added a line to my account on Feb 15, 2010. I was told at the Verizon store in Dunn by the lady that assisted us(check my account for the name), that I should stay with my ALLTEL account and not change over to a Verizon plan.

    My son notified me on Feb 22, 201 that his phone had a data plan and no text plan.

    When I added a line to my account it was to be that we share the min and that the new line (2131) would have its own text plan. Both of our lines would have the internet blocked. My sons line 2131, had a data plan put on and internet blocked, and text were to be paid for per text. How screwed up is that.?

    I went to the Verizon store in Aberdeen,NC. where I was assisted by Walter Lovett, he did in fact inform me that line 2131 had no text plan and there was a data plan but the internet was blocked. (all this because of the Dunn store). He deleted the data plan and added a text plan to 2131 as I requested. I was also informed that if I would of changed over to a Verizon plan on the 15th when I added the line it would of benefited me greatly and my service would of by significantly improved. (again the Dunn store told me not to change). WANT TO TELL ME WHAT IS GOING ON WITH VERIZON...

    I"M ALSO TO UNDERSTAND THAT MY NEXT BILL WILL HAVE A CHARGE FOR A DATA PLAN AND A PAY PER TEXT CHARGE ON LINE 2131. IF THIS HAPPENS, WHICH IS TOTALLY CONTRARY TO EVERYTHING SET UPON ON FEB 15, I WILL EXPECT VERIZION TO RELEASE FROM ANY CONTRACT DUE TO THE TOTAL FAILURE AND NEGELENCE BY ITS COMPANY AND EMPLOYEES TO PROVIDE ME WITH THE PROPER SERVICE I REQUESTED.


    Ok, I had to call Verizon customer service again, this time to get a corporate e-mail address. I spoke with Kristen Smith, who was very polite and very helpful. I insisted on a corporate e-mail address which she gave me. She also adjusted my bill to try and take care of the issues. To bad you do not have someone like this lady working in the Dunn, NC store. She was a pleasure to speak with.

    You have no idea how totally Pissed off I am still and tired of having to deal with Verizon over this. There is still the issue of how I was treated in Dunn, NC and the bad information I was given even when I wanted to chance to a Verizon plan.

    Rodger


    In a message dated 2/19/2010 11:43:57 A.M. Eastern Standard Time, vzwkanacustservicese@gl.verizonwireless.com writes:
    Dear Rodger,



    Thank you for contacting Verizon Wireless via our Website, my name is Shane. I know how important it is to block unwanted numbers, I will be happy to assist you in resolving this matter. We greatly appreciate your business and take very much pride in providing you with your wireless service!

    Rodger we truly appreciate your long term business and look forward to providing you with the best service available. I sincerely apologize for the delay in response. First let me apologize for your previous customer service experiences. You are certainly our top concerns and it disappoints me that this was not conveyed to you. Verizon Wireless offers a call-blocking feature that is included with your calling plan called Call and Message Blocking. This feature allows customers to block up to five ten-digit numbers (per wireless number on the account) from calling or messaging them. Call and Message Blocking does not block calls from unknown or restricted numbers or messages sent from an e-mail address. The block will remain active for 90 days. Once it expires you will need to request to have the block reinstated.

    Call and Message Blocking can be added/removed online by signing in to My Verizon: www.verizonwireless.com/signin using your Account Owner user ID and password and doing the following:

    1. Click on the "My Services" tab.

    2. Click on the "Verizon Safeguards" tab located on the left side.

    3. Click on the "Spam Controls" tab.

    4. Enter up to five 10-digit numbers under the Call and Message Block tab and click "Apply" once completed.


    You may also reply to this e-mail with the following information to have this feature activated:

    1. The wireless number(s) to which you would like this feature added.

    2. The complete ten-digit number(s) (up to five per wireless number on your account) you would like blocked.


    I make it my personal goal to resolve all of your wireless concerns. I hope I have done that for you today by providing you with information on blocking unwanted numbers. We appreciate your business and thank you for choosing Verizon Wireless.

    Sincerely,

    Shane

    Verizon Wireless

    Customer Service Representative



    Bigrodg45 2/24/10 9:16AM

  • Wow it seems everyone has the same issue with verizon and their bad service. Battery mysteriously fails the day after warranty is up... they wont replace. Stuck with this horrible Storm phone that locks up any wont take calls . at &t time....

    phil 2/19/10 3:48PM

  • I went to the Palestine, Tx. verizon store on Feb. 16....only one salesperson was in the store helping a couple...the door sign says....Open 9:00 am....after I waited patiently for 13 minutes, I asked the lone clerk for someone to help me....her reply"I am the only one here....sorry".....the Mgr. is Jason Black....this store has always never HAD Enough help!! They make you wait, and wait and wait....no wonder more folks are going to AT&T....or just plain else where for better CUSTOMER SERVICE....THIS IS A BUSINESS...KEEP YOUR CUSTOMERS HAPPY!

    Anonymous 2/18/10 6:31AM

  • Stop complaining and just call the FCC.
    Thats what I had to do with Sprint a few years ago and haven't had a problem since!!!
    And contact your States' Public Service Commissioner. Let them take care of your problems, that what we pay them for!!

    anne 2/17/10 9:54AM

  • I have been a Verizone customer for two years and they aren't helpful at all,I damage my phone but couldn't get another phone until April 2 no matter what kind of condition the phone is in.I try to get a droid eris and they told me I would have to change my plan to get one and I wasn't eligible to get a upgrade.So they showed me some lame phone that I didn't even like and told me those were my choices. Verizone soon as I find out how to get out of my contract I will be chuncking deuces at you because you suck!

    Gucci girl 2/16/10 6:26PM

  • I think I'm switching to At&T I was treated very rudely when I went to the Verizone store in Alex-City. I asked could I upgrade my phone and I was told I couldn't not even if I paid cash money for the phone,and then was told that verizone only had a limited choice on what phones I could upgrade to. I can't get the phone I want . Where they do that at I pay my bill I should be able to get whatever phone I want as long as it is through verizone. At&t here I come verizone treat your customers with more respect!!!

    Dyme div@ 2/16/10 6:07PM

  • I have been in search of this phone number for over 4 months!!!! Ridiculous!!! This will be my tenth attempt to resolve a problem I was guaranteed by your retail offices was settled. Your customer service is horrible. I have worked as a customer service representative for the past eight years for another large corporation and I wouldn't have a job if I represented my company like your people represent you company. Your CEO and various other million dollar paid executives need to be FIRED! DISGUSTING!!!

    Janet 2/16/10 10:00AM

  • This number is helpful. Couldn't find any help on Verizon's website. I think Verizon doesn't actually want you to get a live human being. I'm switching from Verizon because I started seeing $10/month "fees" and $20 "government charges". I'm sure some class action lawsuit and 50 cent settlement will elucidate me as to what the stated reason for those charges are.

    Todd 2/13/10 12:46PM

  • WHATEVER HAPPENED TO CUSTOMER SERVICE. VERIZON IS HORRRRRIBLE!! THEY SUCK...SERIOUSLY!

    Anonymous 2/12/10 11:15AM

  • I went into verizon today to get my phone fixed but I couldn't because my payment was due on the 5th of feburary so they told me basically that I couldn't get my phone fixed I couldn't get an upgrade or anything until I paid my bill I don't think that's right now I have a phone that freezes up and I have to take the battery out to get it started again if you don't have verizon don't get it this is an awful way to treat a customer that has been faithful to you for some years

    Anonymous 2/10/10 8:02PM

  • To start with: Those looking for a Verizon customer service contact no, the no is 1-800-922-0204 (I found it with quite a difficulty). I switched to Verizon from my old service provider with a thought in mind that their service is exceptional. To my dismay, their service is just as good as any other provider (I have tried couple of them) so I switched back to my old carrier as they have roll over minutes benefit (you must have guessed by now who is my current carrier :)). And, I reverted back to my old provider well within one month trial period. Then, after a month I received a bill from Verizon with all the hefty charges (~$500 bill) possible, which included early termination fees and many more Jazz to it that was not supposed to be there. I called the customer service and tried to get things squared away but they didn’t do it at once. I repeatedly had to call them back to take care of things--felt like I have no other job in the world other than to get my billing issues resolved over the phone with the ‘well experienced’ fact that customer service people at Verizon are not always pleasant to work with. Anyhow, I went through all that painful calls and their wait times to finally get back all my credits. After everything was taken care of, I am told that the credit adjustment for the taxes charged will get in after 2-3 billing cycle and was asked to wait till then. In the meantime, as I was waiting for those credits to show up on my account, I started receiving (atleast twice a week) those irritable automated call reminders from Verizon about my dues. I didn’t even get used to of ignoring those automated calls when I received a Collection Notice for a third party on Verizon’s behalf. This literally drove me up the wall and left me with no other alternative than to call the customer service (again!) and figure this out. When I called the customer service about this and showed my content, I was told that the collection is dealt with yet another department called Financial Service and I have to call them to get this resolved. When I called Financial Service and briefed them the whole story, I was told that the only thing they can do is to ‘annotate’ my account saying that I am waiting on further credits on my account with a forewarning that this not necessary would stop the automated calls and collection notices. Upon my concerned query that what good the annotation do then, I was told that all the process is automated and that is the best they can do. I was so infuriated with all this happening and me suffering that I decided to talk to the higher management. Upon my request to connect me to her boss, the representative (while letting me know that I am being put on hold so that her boss can assist me) told me that it will be in vain as her boss would say the same thing. I was on hold for around 5 minutes and then I was disconnected all of a sudden. I am so mad that I have decided not to call them back again till they come up with the correct amount themselves. I am shocked to see the mismanagement and the lack of will to help once you are no longer Verizon’s customer. However, in Verizon case, they don’t even give a damn about their present customers. Verizon not only have lost me as one of their potential customers, but also have instigated in me a strong proponent of opting out for Verizon service if one is looking to shop for the same. After my experience, I CERTAINLY would NOT recommend anyone to Verizon (Done Deal!).

    DesiSoul 2/9/10 6:59PM

  • Got a droid phone in oct. of 2009. Verizon employees could not get e-mail from frontiernet to work then. Took it back at least 3 times and they still can't get it to works as of 1/10/2010. I will be turning the phone off tommorrow.

    don'tbuydroid 2/8/10 2:53PM

  • I went with a few friends when they went to get upgrades on their phones. It was a year early but they are middle aged and male. They got year early upgrades with out being primary carriers on their plans and they were treated like kings. I on the other hand went to Verizon just this week with a phone that has broken twice each quarter for the past 2 years. I have a month until my upgrade and they were asking for 50 dollars for a new phone of the same kind that keeps breaking. Then in a month I was told I could spend more money on another phone when I got my upgrade. I asked for other options and was told I can spend 200 on a phone they don't even have all the parts to anymore.

    I am a student paying my way through college living in a big city and on my own 100%. I am never late for bills, I am a A/B student on the deens list. I am an adult who pays taxes, works 40 hours, and votes. I was treated as if I knew nothing and was some thug off the street that needed to be put in her place. They were rude and not helpful at all.Still when I asked for an early up grade they told me it wasn't possible, that they couldn't help me. This happened 2 days in a row with 2 different employees from the Boylston Boston Store. I had to call my mom and the first time she went to a store back in Colorado and asked the same things I asked she was given many options I have never seen worst customer service than the Boylston Boston MA store. If at all possible try to avoid it.

    anonymous 2/7/10 9:05PM

  • Where do I begin? For starters, I got the Samsung Omnia which essentially, is a calculator at this point since I have no reception at my house and it can't connect to my Mac (so there goes the ability to transfer any music or pictures). About a month ago, a window warning me that I was out of memory appeared (and blocks me from that area of my touch screen phone). I can no longer receive or send text messages (becoming more and more like a calculator every minute!) I went to the Verizon store after work and I got to deal with a crabby nine month pregnant receptionist who was biting her nails and spitting them on the counter. Needless to say, she looked at my phone for all of 20 seconds and called the Verizon hotline where I got to wait on hold for 20 minutes and then re-tell my story to the operator who after an hour, still had no clue as to how to fix my phone. She told me to put all my contacts on my computer via Active Sinc. When I told her that I have a Mac, she recommended I try putting all my contacts on a friends computer and then try what's called a "clean start" which restores the factory settings and rids your phone of anything that might be saved on it! I was given the hotline number for Samsung (the maker of my phone) to see if they might have any ideas. So, I asked for a replacement and they said they couldn't do that. They told me that I'd have to file a claim and wait for a new Omnia to come in the mail, THEN bring both phones back in so I can transfer info and then ship the old phone back. I have never been so disappointed with customer service. I'm definitely switching service providers when my contract is up!

    NOT Happy! 2/6/10 4:21PM

  • I personally HATE verizon customer service. We have 3 blackberries. One is a curve; went to store because the ball had come out of the phone, took it in: no communication once the phone was handed over. Came back with my phone and said it was fixed. Somewhat happy I was. Until 2 days later our Tour's ball wasn't scrolling. Walked in with that phone sat for awhile and this girl walked to me and with no concern on her face I was informed that nothing could be done about the problem with this phone. I was told they would mail me a replacement. I was not happy with that. I have never been expected to go without my phone. I asked for a replacement until my phone could be fixed.(NO)We can't do that. So I asked for there phone and they could wait for mine in the mail. I was spoken to very rudely and when I walked out of the store. I loudly announced that I hated verizon service. I was later called by a person that knows me and was in the store and she said they all laughed and the person waiting on me said she wasn't concerned of my non satisfaction and I would not be getting a phone either. She didn't say that to me and she canceled my order to get a phone.So then I have to call customer service and they said that the order wasn't put in because of a remark I made in the store.. These people can care less that you have insurance and you have service. I'm not sure why I have insurance when I was sent a used phone in the mail. This phone comes with no back, no battery, and no data card. YOU transfer your phone information to the used phone that they replaced your new phone with. HOW CAN I TRANSFER MY PHONE INFORMATION TO ANOTHER PHONE WHEN MY ISSUE WAS THAT I COULD NOT DO ANYTHING WITH MY PHONE IN THE FIRST PLACE> I REALLY WISH I COULD GET OUT OF THIS CONTRACT AND GO ELSEWHERE>

    Anonymous 2/3/10 9:49AM

  • Verizon Wireless Customer service agent made an arror that cost me a mark on my credit report and no one is willing to fix it because they said I didn't follow-up. I had been a customer for almost ten years and they couldn't honor this one request. Needless to say, I switched carriers because I have had nothing but problems with their customer service agents. I will be cancelling my phone service as soon as I am ready to move.

    cessychag 2/2/10 2:49PM

  • I was very disappointed with verizon i just recently got verizon cell phones . they were not the best did.nt even have them a month one i started havein problems with so i was still under my 30 day .. trial on the web site it stated if ur not satisfied u can exchange them before my 30 day.s was up. so i tried they wouldnt let me these were free phones with a 2 yr contract they told me i would hafe to buy the other phone.s first then they would credit me back when i sent the old phone.s back to them.. it did not state on the exchange policy u hafe to buy the next phones.. so i had a issue with them didnt even have my service a month got a bill .for 400.00 i dont think so.. so i called for them to send me some return lables to send my phones back a wk ago. i havent recieved them yet... verizon.. VERY DISAPPOINTED.....

    memepapa1974@yahoo.com 1/30/10 12:39PM

  • I have been a Verizon customer for over 10 years and, on the whole, have been very happy with their service both by phone and at their stores. I visited a new Verizon store recently in north Scottsdale and upgraded to a new Droid Eris with the very capable help of one of their sales people!

    Anonymous 1/29/10 4:39PM

  • Its sad its easier to find their number here than on their website.

    Anonymous 1/29/10 10:26AM

  • Due to the fact ,,every contact that I've ever had with one of your representatives has been NEGATIVE I have closed my phone service ,, .because I didn't know my PASSWORD I can't get any information on my bill,So I'm finished with you and your LOUSY service and employees.I hope all the other people that you are nagative with do the same as me ,,,sooner or later hopefully you'll go out of business ,now how is that 80 dollars a month that your not getting any more from me working for you ?

    Anonymous 1/26/10 11:28AM

  • everytime i talk to anyone at verizon wireless, be it at the store or on the customer service line, they are rude and really could not seem to care less. Worse than that is there is no follow up. I called 3 times within 1 week and there was never any record that I had called already or what my complaint was. What the hell?
    Are they trying to piss people off? Are they trying to lose customers? Guess what? Its working!

    layla 1/25/10 5:41PM

  • The other day I walked into the Verizon Store in Gilroy, CA. Its usually been hit or miss with the service there since they seem to change out sales and service reps frequently. I've been having problems with my Droid phone with it turning off and on by itself and the phone not emitting any sound when it should be ringing or listening to the call.
    The greeter was friendly as they normally are. I was directed to this young lady who was absent of any personality whatsoever. It seemed if she had other issues bothering her. Conveniently my phone was functioning fine as she was checking for any of the problems that I had explained to her.
    She lacked a professional demeanor, just shaking her head like I was making all the problems up and saying to take out the battery. That's not going to resolve the problem. Its a joke with Verizon hiring these juveniles. Gilroy has to have some of the worst employees of any of the company's stores.

    P'OffCustomer 1/22/10 2:45AM

  • I was a previous Alltel customer for over 6+ yrs and was very please with the service and friendly staff. When the switch to Verizon happen I didn't think much about it. I visited several Stores 1st Store the Sales Rep was not very nice about the merger He stated to me that Alltel was giving the farm away and that's why they are out of business. When I asked how this would effect me he stated that I would have to getting a Verizon plan and change out my phones. I told him I will wait until my service was up and I would probably go with a different carrier since he seem not really interested in helping understand on how the merger would effect me. 2nd Store I visited I spoke with someone that use to Work with Alltel I told him my daughter when over her text mins. and I needed to get the Alltel unlimited texting. He stated that it will only be $9.99 per month I said no problem. I also asked how would that effect if she text friends that had an Alltel or Verizon phone he said that the minutes would not be effected because it was consider mobile to mobile. This was back in June-Aug 2009. My billing was only $112.10 per monthly. Every was going great. Today I just got a text message stating that my Feb bill is $222.63 I called customer srvs they informed me that I was not on the unlimited text messaging and it also was not a mobile to mobile plan. This was not was stated to me. I was not very pleased especially since this was my understanding from the begining When I start the text plan. So he (Cejanes) told me that he would credit me the difference if I uped the plan to unlimited text(which I thought I had)and now it would cost me an extra $19.99 per month. He was excellent in covering some of the misinformation that was told to me from the merger. My contract will be up in April and I've start shopping around and will have to decided if I want to continue to stay where I am at or find a new carrier.

    kat 1/21/10 12:06PM

  • Verizon internet service has been the worst ever. Verizon disconnected our internet service without cause. When I called the rep she looked at the screen and noticed that payment(s) have been received on time. She apologized for the mistake, but every since then we have not been able to get back on line. This has been going on for almost 2 weeks. They've sent out 2 new modems, used all different kinds of excuses, and have gone over the same routine each time I've called to try and restore. They promised to have a tech out on Monday then cancelled on us. Now they have promised to have a tech out on Thursday...we'll see. If they don't get it up and running on Thursday we will cancel and demand that we not be charged the early termination fee. This is ridiculous. The company is too large and can't keep up with the customer demands.

    pattygirl53 1/20/10 9:51AM

  • I received a letter in the mail confirming that my billing address had been changed. After calling Verizon I was bounced back and forth between the same two departments FOUR times. Each department wouldn't give me a chance to explain that I had already spoken to where

    On my final transfer I spoke to a "Miss Copeland" who continuously spoke over me, interuppted me and wouldnt let me explain what went wrong. She said the letters went out to anyone at anytime there was a change in the account. I tried to tell her there WASN'T a change, and prehaps they could have sent the letter as a mistake? She replied no, they werent wrong I was. I asked her her customer service ID, but she didnt have one. I asked to speak to her manager, but she said I couldn't. I ended up hanging up the phone in disgust.

    So no one could help me confirm that my billing address had been changed, or where my new bill was going to be sent (mind you, I hadn't moved!). I am going to cancel my service with Verizon as soon as I have the patience to sit through another call!

    Anonymous 1/19/10 7:14AM

  • Verizon's customer service is SO bad. It's almost worse than Time Warner. I hate this company.

    Anonymous 1/18/10 4:27PM

  • I PICKED VERIZON BECAUSE I THOUGHT THEY HAD BETTER CUSTOMER SERVICE. AT first they did provide good customer service, as long as YOU DON'T HAVE A PROBLEM.

    I think what is happening is this:

    1. The cell phone companies are getting so big, they just care about the profits, not the customers.

    2. They are unwilling to make good on a customers complaints, especially when a customer complains repeatedly over the same issue. No one wants to waste their time complaining, BUT THERE ARE A FEW OF US WHO STILL CARE ABOUT HOw AMERICAN PEOPLE "CUSTOMERS WHO PAY THE BIG BUCKS TO KEEP THEIR COMPANIES WORKING" WHO ARE WILLING TO TAKE OUr TIME TO COMPLAIN.

    3. IF A CUSTOMER COmPLAINS, YES THEY SHOULD BE COMPENSaTED FOR THEIR TROUBLES AND STRESS/

    MY STOREY:

    Went into a Verizon Wireless Store to look at a new phone because mine had fallen in water. I still have one year on my service plan.

    Got treated at the store like a number, literally.

    Four grown men up front doing nothing, and i needed help.

    I started to get aggitateed and, Yes, I did say out loud 'LOOK AT YOU GUYS, CAN SOMEONE HELP A CUSTOMER"

    NOT ONE OF THEM MOVED.

    I CALLED FROM ONE OF THEIR PHONEs TO CUSTOMER SERVICE, AND OUT LOUD TO PERSON ON PHONE, "I AM AT STORE, NOT BEING HELPED".

    A WOMAN WHO WAS PROBABLY THE SUPERvISOR, YELLED OUT, "WE ARE ALL WORKING" SHE MEANT THE THREE REGISTERS HELPING THE PEOPLE WHO'S NUMBER CAME UP TO BE HELPED.

    NUMBERS! IN THE MEANTIME WHILE WE ARE WAITING FOR OUR NUMBERS TO BE CALLED, NOT ONE OF THE FOUR GROWN ANDROIDS HELPED ANY OF US.

    SO, I SAID, "NOT YOU MAM, THE FOUR GUYS UP FRONT', HER REPLY, POINTING TO THE ANDROID WHO TOOK MY NAME AND PHONE NUMBER AND TOLD ME TO WAIT, "IS THERE TO GREET THE CUSTOMERS". POOR GUY, HAD NO EXPRESSION ON HIS FACE, AND OBVIOUSLY WAS NOT HAPPY WITH HIS JOB.

    "AND THE OTHER 3.3.3.3.3, WORK FOR HOME SERVICES. NOW MIND YOU, I AM IN A VERIZON WIRELESS STORE. "HOME SERVICES"?, "Where ARE THE HOME PHONES"? PEOPLE START LAUGHING EXCEPT THE WOMAN WHO MADE IT TO THE REGISTER WITH HER NUMBER BEING CALLED. SHE DECIDED TO STICK UP FOR THE SUPERVISOR AND SAID, "SHE IS WORKING HELPING ME". OMG, THANK YOU LADY FOR YOUR INPUT.

    I LEFT AND WAS VERY UPSET.

    I CALL VERIZON EXPECTING TO BE APOLOGIZED TO ABOUT MY TROUBLES, AND YES, COMPENSATED IN SOME WAY THE STRESS I WENT THROUGH IN THAT STORE, AND I ONLY TOLD A SMALL BIT TO SHORTEN THE STORY, WAS OUTRAGIOUS, AND NOT MANY PEOPLE TAKE THEIR TIME TO SPEAK OUT, AND SHOW THEIR UNHAPPINESS, MOST WILL JUST SIT BACK AND TAKE THE BAD SERVICE.

    I DID THEM A FAVOR BY POINTING OUT THE ABSURDITY OR LOOKING AT FOUR GROWN MEN DOING NOTHING WITH THE STORE BUSY, NOT CARING IF WE KNEW ABOUT THE PHONES, OR TRYING TO GUIDE U TO THE PHONE WE WANTED SO WHEN WE DID MAKE THE REGISTER NUMBER TO AT LEAST BE ABLE TO GET THE PHONE AND GET OUT OF THE WONDERFUL , ANDROID ATMOSPHERE.

    I WAS COMPENSATED $10.00, TEN WHOLE BUCKS. NOT A NEW PHONE, NOT AT LEAST A FREE CONECTION FEE, NOT A GIFT CERTIFICATE, BUT 10 BUCKS. TEARS CAME TO MY EYES, WHEN I REALIZED THIS NICE, SWEET LADY WHO TALKED TO ME, SHE WAS A SUPERVISOR NOW, HMM AND YOU KNOW HOW IMPORTANT THEY ARE

    SHE MADE ME FEEL SO GOOD, STAY WITH US, WE CARE, AND OF COURSE I'LL CONPENSATE YOU FOR YOUR TROUBLES. 10 BUCKS.

    WOW. VERIZON DOESN'T CARE ABOUT US ANY MORE THAN THE OTHERS DO.

    WHAT CAN WE DO? DO WE BOYCOTT THE CELL PHONE INDUSTRY? DO WE COMPLAIN AT NO AVAIL, OR WHAT?

    WE ARE STUCK! ALL WE CAN DO IS HOPE THAT MAYBE WE MIGHT GET A NICER PERSON WHO WILL GIVE US A BREAK TO MAKE US GET WHAT WE WANT.

    TO THE GUY WHO GAVE VERIZON ALL THAT SERVICE TO ALL THOSE FRIENDS, AND THEY WOULDN'T GIVE YOU A $20 UPGRADE BREAK.
    I AM SORRY FOR YOUR TROUBLES. AT LEAST KNOW YOU ARE NOT ALONE, AND WE ARE A LOT OF US NOT HAPPY ANYMORE.

    I WISH MORE PEOPLE LIKE US WOULD COMPLAIN. IT WOULD AT LEAST TRY TO FORCE THEM INTO MAKING US HAPPY. WE ARE THE CUSTOMERS, AND WITHOUT US THEY ARE NOTHING, REMEMBER THAT.

    I just want TO cry. I feel like the whole country is crumbling under us. Yes, little things like this. showing the uncAring attitudes of people as humans, but like androids is making me sick.

    God help America, and God help the companies who have lost their personal touch with the people.

    You watch, in the end, it will be a big crash to the stock market, and some country like China will take over with their industries. Already they are making look alike cell phones that work. That is just the beginning of the end.

    I hate to be a peSsamist, but i don't see good things happening in the future for America. Once they loose touch with the people , like i said, then we are no longer a person, or even a customer that they care about, we have become just nuMBers, and to lose 1 or 2 or even a thousand, still won't hurt them.

    Well, at least i got it off my chest.

    NotoriousE 1/18/10 8:51AM

  • The Aiken store is not explaining things to the customers like they should. I'm out of $300.00 dollars because the guy forced the battery into the phone I ONLY had for a WEEK.
    The Aiken store needs new salemen who know how to assembly a phone. Too bad there's not another company that has coverage in the rural areas. Alltel was TERRIFIC!!!

    friday 1/17/10 5:36PM

  • I had a very bad experience with Verizon. They billed me with the wrong billing info and was told if was my responsibitly to call them to verify the billing statement. By the way the made the same mistake for 6 months or since I signed up. I agree that their customer service reps are idiots and even the executive customer support are just as inconsiderate. They try to put the blame on the customer even if they had a hand in making the mistake. All they want is your money. They told me that I should have read and understood every detail of the contract before signing up. I will go back to the store and act as if I were a new customer and have them read every last word in the contract and tell them I don't understand everything and walk. That's the only way I will feel vindicated.

    Warrior 1/14/10 1:01PM

  • I have had a terrible experience I wish Alltel had never sold out
    I had had my # since 2004 and CSR let some in on my account and basically stole my number and my account tied to tell me I gave them it to them I said no Sir my name was on the account but my profile belonged to someone else they cut my phone off and let him keep my number I finally got through to them but had to go into Verizon Store to get it done I have had to go back 4 X and still not resolved so they finally cut the number off and forced me to change then that forced my to go to a Verizon plan because mine was grandfathered in with Alltel and was no longer available I am still trying to get it resolved and of course the other guy is not to be found had to file a Fraud claim when it was there mistake for doing it over the phone with him NOT A HAPPY WITH VERIZION

    Not happy 1/14/10 9:25AM

  • I received my replacement BB in the mail and immediately returned my BB with the manufactures defect via FEDEX (Verizon's return envelope). That was in November 2009! It's now January 2010 and Verizon said they never received it and FEDEX has no record of receiving the BB at the pickup loation. Verizon is charging me $419.00 for the Broken Curve! I have been a Verizon customer for 5 years paying a premium of $170.00plus each month and now they can KISS MY A**! They won't ever get another penny from me...

    And their wait times the last week have been over 30 minutes and you still don't get a customer rep on teh phone...wtf? DITCH VERIZON!

    ATLANTA 1/13/10 12:46PM

  • They lie and mislead you on the return policy. It states you have '30 days from activation', but when you try to cancel, they use the date of account activation and not the device activation date.

    verizonsucks 1/11/10 10:30AM

  • I am calling the customer service and am getting a message to call back during business hours on a weekday! No help on a weekend, this sucks!

    no one 1/10/10 8:55AM

  • the customer service is BS. i been trying to get a hold of verizon but the 1-800-922-0204 is always busy!? horrible business they are

    Anonymous 1/9/10 10:39AM

  • Its frustrating how bad and rude Verizon customer service is. Everyone who works here is ghetto and ignorant and doesn't care about the customer. Hate this company

    Anonymous 1/7/10 4:26PM

  • Two years ago I signed up thru my State job (CSEA). I received a free phone after showing my State ID badge. I just replaced my phone with a new one, again showed my State ID. This time the sales rep. said I am entittled to a 19% discount on my bill. He showed that I had not been getting it even tho I had shown the previous sales rep my State ID. Verizon Customer Service said it is not their fault that the sales rep. didn't offer me the discount back two years ago. I was told that it is my responsibility to know what discounts I am entitled to. I think it is poor customer service. Verizon should be asking and offering all possible discounts. I would like some type of compensation for this mistake on their end, other than $20. that was offered to me.

    janemajel 1/6/10 2:55PM

  • Verizon is HORRIBLE!! They told me I had coverage and when it turned out that I didn't they wanted an additional $500 for an extender...and then they sent me a $750 bill. They are crooks and do not believe the hype of the commericals...it is all b.s. VERIZON IS HORRIBLE!!

    nisiek 1/5/10 1:01PM

  • I recently moved to Las Vegas which has affected my opinion of Verizon. Verizon worked good for me for the past 3 years when I lived in Oregon,but that was until I moved to LV...and now the service is horrible. I get dropped calls all over town, especially on the strip. So I switched to Sprint, which I love not only because the service is better but it is so much cheaper. Im paying $190 less on Sprint per month than I was on Verizon for my 4 lines of service. WHAT WAS I THINKING??? People...Sprint is affordable and has amazing service. Dont get caught up in the Verizon hype. Plus with Sprint I can call any cell phone on ANY network and not be charged.

    Anonymous 1/5/10 12:06AM

  • The worst customer service I have ever received. This, from the store manager 'Jason' at the Verizon store Tyrone area, St Petersburg, Florida.
    He was rude, did not care about anything other than giving me the run around and making a quick buck.
    I will NEVER use this company, and advise everyone I speak to, never to use this company either.
    Terrible experience.

    daisy 1/4/10 7:37PM

  • i hate this company, they are crooks. my husband and i closed this account 4 months ago and they are coming back for more money on a phone that had been shut off for 5 months. now they are sending us to collections on a phone that i havnt used in over 7 months! i hate this company and wish they would go out of business. they have horrible customer service, rude associates, and are willing to lie and cheat their customers to earn a quick buck.

    mygoofiekid 1/4/10 4:13PM

  • This is the worst customer service. I have been on the phone waiting for over an hour now.

    Anonymous 1/4/10 2:03PM

  • I have had alltel for 8 years. With great sevice.. Now that verizon took over. I understand why they let go 1000's of alltel's customer service personel..Since they don't provide customer service, they sure don't need em.

    rasputen 12/31/09 2:53PM

  • UNBELIEVABLE STORY!
    I have 2 lines with verizon wireless (and one landline) - for over 15 yrs. Line A is past due for upgrade, so I can upgrade any time. Line B is due on 12/24. I upgraded line B on 12/25 for a Christmas present, but apparently there's a catch, in that I BOUGHT it on 12/22. Verizon rep told me no prob, it won't matter since I was not activating it until after the renew date of 12/24. He lied- they upgraded Line A (unbeknownst to me) for 2 yrs, even though this phone was to be used on Line B. This resulted in Line A taking a new 2yr contract and therefore becoming ineligible for upgrade for 2 yrs again. Verizon says no prob (again..), I can use the 12/24 date to upgrade my other phone. So I buy another phone and it arrives today. I try to activate it on line A (as the other new phone is on Line B). Verizonwireless.com won't let me activate it - says I am not allowed until 2011... They say call cust serv. I call cust serv - they send me to another phone number. I call that number, they send me BACK TO WEB. I go back to web, and web says same thing - call customer service. I call customer service AGAIN- but guess what? It's now after 11pm. See, they turn to pumpkins at 11pm and leave the customer SOL. Needless to say, I am furious. Right now, my feeling is this: My accounts will be straightened out and working FIRST thing in the morning, or I will be returning the phones and coming home with 2 iPhones through AT&T- and I will call my cable provider, Comcast, and tell them to install their phone system here too so I can totally rid myself of these uncaring, ignorant buffons. I feel like my situation may have been a little complicated and it was close to closing time, so they gave me a quick runaround so I could be bumped over to the day shift, and they wouldn't be stuck working late... Totally pathetic (lack of) customer care.

    dtuna42 12/31/09 2:02AM

  • This is the worst customer service I have ever encountered. I have been on the phone 2 hours and counting and am still on hold after pressing #000#. Took me forever to speak with a real person, got disconnected twice and then transferred to busy numbers. Contacting AT&T customer service is a walk in the park compared to this! I am thoroughly disgusted and will take my business elsewhere.

    pespo 12/29/09 11:59AM

  • OK it is Christmas Day..Great Day..I have a Blackberry Storm..My son is in Chile..I wait for the appointed hour to call on my fancy phone..whats that Verizon intercepts my call..so I call Customer Service, follow the 10 minute circle around the barn...still can't get out..Thank God for good neighbors that still have a land line..We we able to speak with our Son..Thank You neighbors for keeping a Qwest land line.

    So what good is my $500 phone? Nobody at the shop said anything about having to have a international phone plan. A phone should be a phone whether you call across the street or to Chile, save the rate per minute changes..you lied to me on the purchase switch from Alltel to Verizon and now this.

    Your contract isn't worth a darn, but you'll darn sure force me to keep it.

    Thanks for all the nothings...Merry Christmas..we have already been to the shop manager for the first part..the second part is the worst feeling. we almost missed our Son's contact window..Our business will go else where..

    D.Stephenson.

    Anonymous 12/25/09 4:18PM

  • I had Verizon for a total of 3 months before I demanded that my service be terminated. My husband and I purchased a family plan so that we could talk without wasting minutes (we usually do not talk to anyone other than each other for longer than a couple of minutes). The first bill came in and everything was OK - so we paid it & thought everything would be smooth sailing. The second months bill came in and it appeared that we had gone "over" our 800 minutes... which I thought was odd, considering I didn't feel like I had used the phone at all that month. We went ahead and paid it without checking the call log. The third month, there were over $150 in overage fees and I had to request a copy of our call log... one was not provided with our bill. The only sent me a call log for one of the phones, not the other, so my husband then had to call and request his because they said they couldn't send his to me. When we had both call logs in hand, most of the phone calls made were to each other... and should have been "free" due to our family plan. We used a total of 459 minutes that were not "mobile to mobile" type calling or were not on weekends or in the evenings. I called customer service & they said that our plan was set up that it charged us for our calls to each other... that we didn't sign up for the family plan (yet we had been paying the family plan price). Verizon is a rip off and I wouldn't recommend them to people I don't like... much less my family or friends.

    jmrowe22103 12/22/09 7:34AM

  • I have 4 lines and pay early every month. This past weekend Verizon informed me that I was past due for double the amount of my customary charges. They made a critical error in recordkeeping regarding the contract on 1 of the 4 phones, and decided that since they couldn't find it, the best thing to do was to bill me nearly $200 and send me a dunning e-mail. It took over 4 hours to resolve including talking to 2 reps on the phone and 4 in the local store. Each rep was in turn more rude and affrontive than the next. None of them at any time would even consider the remote possibility that the company made an error--which it did. I purchased all 4 phones on the same day via the phone center and activated all 4 contracts at the same time. They screwed-up the record keeping. 48 hours later it is still not completely resolved and my bill has still not been adjusted. I advised the store manager that I would never do business with their company again and he just stared at me. Verizon Wireless Independence Ohio did make an effort to resolve, but even they admitted that the customer service center was too much for even them to handle.

    Anonymous 12/21/09 6:28PM

  • I agree, today I have talked to the 8th person over the last 3 months trying to get the same issue resolved. I hear a each one say they are taking care of the issue and nothing gets resolved. I have been a customer for years but the service recently has gotten very bad. We spend appx $600 per month for 6 phones fully loaded but will probably not renew the contract.

    fedup 12/18/09 10:49AM

  • absolutely disgusted with the service from verizon...you have ten different people telling you ten different things and basically calling you a liar...it wouldn't be so bad if I was told one consistant thing.... with all the frustrations cell phones have given me I am totally done with them...there were no worries before their use and without them life would be so much easier.

    Anonymous 12/17/09 5:42AM

  • I hate verizon and their rude customer service reps. At least know what youre talking about. THese reps are idiots!

    Anonymous 12/12/09 5:59PM

  • I agree with some of these posts for the most part. I work at a retail store that sales most cell phone carriers and I got a new phone in the mail today and just simply wanted to activate it and it took me at least an hour just to talk to a person and when I did they didn't know what to do. I love the coverage that verizon has for example at my house my at&t doesn't work well and my verizon does so no complaints there but little upset when it comes to trying to get a hold of a person instead of a computer...

    Anonymous 12/11/09 4:20PM

  • The service in the verizon stores is worse than the reps on the phone. The employees dont care, they mess up, text message during a transaction, and are ignorant. Verizon sucks

    Anonymous 12/10/09 11:20PM

  • Just had my first interaction with customer service at verizon after only activating my phone yesterday, terrible customer service. The first rep. was rude and very unhelpful, hung up and called back, the second rep was nicer, she just didn't know a darn thing, very uneducated. Seriously contemplating cancelling if this is what I have to look forward to for the next 2 years.

    Anonymous 12/10/09 9:19AM

  • I have been an Alltel customer for almost 6yrs and am now completely disatified with the switch to Verizon. The web site is hard to use and where do you find a contact number? I am trying to call a toll free number from a different phone other than my cell phone.

    lrcritter 12/9/09 1:37PM

  • Verizon wireless have taken overthe business of Attel in Algona Iowa. Went down to pay our bill last month and noticed you still have the same help as they had. We will be changing companies soon, they are the rudest group of workers I ever had to put up with. Its time you get some desent, friendly help because some of our friends have complain to us about it too.

    Shirley 12/6/09 12:31PM

  • my mother bought a 2yr service and phone that she was going to use for her land line. from day one she had problems with her phone and verizon kept telling her that it was this problem or that. this has been going on for several months and mind you this is her only phone and my father is disabled. this week 05072009 my mothers phone again failed.so she went back to the store she bought it from and they told her that the towers are to far away and thats why her phone doesnt work. if that is true why didnt the customer service rep tell her that before she bought the phone. in my opinion verizon should have given her a free upgrade.i am very disapointed in verizons customer service!!!!!!!!!!!!!!!!


    12\06\2009

    cjn 12/6/09 7:09AM

  • Spoke to a lady in customer service today who was so incredibly rude and uneducated. This seems like a common theme at verizon. Plus she added on an internet pack which I did not ask for. No more Verizon for me.

    Anonymous 12/5/09 12:35AM

  • I just tried to activate a cell from Verizon. It said that activation was successful, but everytime I tried to dial out, it said I wasn't authorized. Tech support then told me it was a bug in THEIR system and my phone should be working when they had it corrected. Very poor customer service. I explained in detail what was wrong, and the lady probably could have understood the Martian language for all the good it did for me. I can already tell I'm going to have some trouble....

    toolman76 12/1/09 3:14PM

  • Dont know why Verizon customer reps are so uneducated. They always screw everything up anytime I want a change, not to mention they dont know why I cant receive a paper statement. Plus I have no coverage at my house, yet they show on their map they do, so they say they cant do anything for me. Screw Verizon!

    Anonymous 12/1/09 12:08PM

  • I have been trying to talk to a live human being for 45 minutes. Even did reach someone who gave me a phone # and guarranteed this would get me a live person. Not true!!!!!
    I need the direct phone # for Brandywine Center in Downingtown, Pa. Is that too much to ask.....I am so sick and tired of your information centers!!!!!!!!!!!!!!!

    Anonymous 12/1/09 9:58AM

  • I'm so disappointed in Verizon. Actually, disappointment is the nicer word for how I'm feeling.

    I was forced to leave my beloved Alltel due to the huge mistake of being sold to Verizon. I was an extremely satisfied customer for 6+ years, referred numerous friends and family to Alltel because their services were the best in this area, now that greedy Verizon has decided to become the biggest and the best, they've ruined everything!

    In early 09' two of our phones were up for renewal with Alltel. We happily renewed and was told when our late add-on phone #3 was up for renewal, all would go smooth. HAHAHA! Smooth.

    Phone #3 is up for renewal now. It can not be upgraded on the plan that we have, unless we pay seperate texting for the phone and new insurance. None of that carries over. We can jump ship with all 3 phones and sign our life away with Verizon, but once that is done, our bill will jump anywhere from $30-$50/month! And I've sat here for hours putting in different phones, different options and it's still a huge difference. HELLO VERIZON! YOU CAN'T SCREW PEOPLE LIKE THIS! The plan is no where comparable to what we have with Alltel. Oh and the Data charges? What a bunch of bullcrap!! Thieves. Nothing but a bunch of thieves!

    Verizon, being the biggest out there is not always the best. Learn to respect your customers. You're losing them left and right. You can't possibly be that dumb and blind to not see it! If you want to be the biggest and the best, then CHANGE HOW YOU DO THINGS!! Put your customers first. I didn't ask to be affiliated with you. I went with Alltel for a reason. NOW PROVE THAT YOU CARE.

    anon 11/30/09 8:18AM

  • Customer support is the worst. I can't even get them to give me the correct information. I hate Verizon!!!!

    Anonymous 11/28/09 6:59PM

  • Tried to purchase new phone thru stor or online. I currently have no contract but waas willing to sign one. I am formerly ALLTEL. They tried to chang my plan to less minutes for more money and tried to change "my circle " numbers from 21 to 10. I have been with the same provider for 10 + years but will be looking elsewhere for new service. I feel as if they tried to decieve me and take advantage of my needing new phones. I will be PURCHASING my phones and NOT signing a contract while I search for a new provider.

    JILL-BER 11/28/09 6:14AM

  • Verizon's return policy sucks. I dont like my Droid, in fact I hate it. Verizon says they are charging a restocking fee, plus an $18 swap fee to go to a different device. WHY OH WHY did I join Verizon??????

    Anonymous 11/27/09 4:19PM

  • Verizon is the devil! Their prices are ridiculous and their customer service is the worst! I want my contract to hurry up and end. Going to Virgin Mobile after this. No more contracts.

    Anonymous 11/26/09 12:17AM

  • On 7/2/2009 I activated a non-contract, personally owned, cell phone with Alltel's prepaid service with total charges of $140.00 with the assurance that when Alltel and Verizon merged that my balance would transfer and that the $100 payment(the other $40 was an activation fee) for future minutes included in that amount would not expire for one year.

    Upon transfer of the account to Verizon no balance was transferred by Alltel, despite less than 20 minutes of time being used, according to Verizon. Alltel states that a balance was transferred and that they can no longer access my records as Verizon is now the sole holder of the account.

    I spent over an hour on the phone with Verizon tonight. Initially speaking with "Brandon" in the Verizon prepaid call center, who could not resolve and who offered no further assistance I requested to be transferred to a supervisor. After some time I finally spoke with a supervisor, "Porsche," in the Verizon prepaid Georgia call center in an attempt to resolve. She could not resolve my issue and told me "this is not a 'known issue,' told me there was nothing anyone could do and promptly hung up on me! Needless to say she was quite rude.

    So I am out $140, with no prepaid phone service despite making payment in good faith.

    Anonymous 11/23/09 10:45PM

  • I just bought the new Droid. The phone SUCKS! Its a piece of sh*t. I went to return it to Verizon after 5 days and said they will not return the phone because of a microscopic scratch on the screen. I hate Verizon. Paying my $175 early termination fee, and switching to Sprint!

    Anonymous 11/23/09 10:44PM

  • Tried to have my voice mail password reset.
    1, I was told I could not change the password.
    2, Changing password for my area was not available. 3, Was given new password and when I tried to use it after following all instructions I was told "That is not the correct password" !!!
    This is nuts!!!
    Are there any humans at Verizon Customer Service?
    Would appreciate any help to resolve this.

    Brummbaer 11/22/09 6:22PM

  • I have been trying since Aug 1,2009 to change my phone to my father. I have been to their stores 4 times I have talked with someone on the phone 6 or 7 times have emailed several times.My father has had this phone since then. I have tried faxing copies of the assumption of liability form. My father lives over 1 hour from me it really seems to me that they have lousy customer service.

    get real 11/19/09 9:34AM

  • This is the worse customer service that I have ever had. They swich you from one department to the next with out even trying to help. and then on top of that you have to tell 5 people the story and then they trasnfer you. this is the Worse!!!!!

    Anonymous 11/18/09 10:42AM

  • Every since Verizon took over Alltel we have had nothing but problems-can't get our messages, messages aren't posted until 3 days later (!?), can't make calls outside our county,even though we have a nationwide program. Numerous calls to the lousy customer service line yield nothing, and trips to their store are an all day wait-a-thon and even then they tell you you need to purchase one of their phones and plans. Guess what-all their literature said when they bought out Alltel, "your service will remain the same". I also live in Florida, and will be writing the FCC as well as the BBB. We are paying for service that isn't being delivered!

    verizonsucks 11/16/09 7:52AM

  • November 11, 2009
    Dear Verizon Customer Service,
    It’s good to find out that my customer loyalty is not worth $20.00. Let me explain. I have been a Verizon cellular customer for over 10 years. My wife and I have Motorola Adventure V750 phones and I have had numerous problems with mine. In early October 2009, my phone started shutting itself off randomly. It wouldn’t respond to the power key so I had to remove the battery and replace it to get it to power up again. I took the phone to the Verizon service center in Altamonte Springs FL (a 14 mile trip one way) and the technicians looked at it briefly and said my phone’s software was 8 updates behind. They updated the phone (it took over an hour) and sent me on my way without checking anything else. The next day it did the same thing. I returned to the Altamonte Springs service center and paid $50.00 for a refurbished phone. It was evident from the scuffed finish that the phone had been treated roughly before being refurbished. Less than 2 weeks later, the front and main screens failed on the phone. I took it back to the Altamonte store the day before your new Droid phone was released and they gave me another refurbished V750 (at least this one looked better). The next day I tried to download a game that I had purchased on my previous phone and it wouldn’t connect to the “Get It Now” function. I also found out that I couldn’t receive data texts (no pictures, sounds or videos) in messages, only text. I called Verizon Customer service (*611) and was on the phone with them for at least 30 minutes, maybe closer to an hour. They tried a lot of possible solutions and none of them worked. They concluded that the problem was in my handset. The customer service rep checked on the inventory of V750 phones at the Altamonte Springs FL store and the Sanford FL store (a 17 mile trip one way). The Altamonte store only had one V750 while the Sanford store had four.
    I went to the Sanford store in hopes of getting a phone in decent condition. While there, sales rep Ken Dominguez told me that since I had so much trouble with the V750 I was eligible to replace my phone with a new Motorola Barrage phone. He said that if I chose that phone, I wouldn’t be able to upgrade on June 8, 2010 as my current plan shows. They showed the phone to me at your website and I didn’t like it because it didn’t have a qwerty keyboard and I didn’t like the looks of it. I didn’t want to forfeit my June upgrade by selecting a phone I didn’t want. I told them that I was interested in the Samsung Alias2 phone and wanted that one instead. They told me it was more expensive and they couldn’t do that. I asked Ken Dominguez what the difference in cost was. He told me the Motorola Barrage listed for $299.00 and the Samsung Alias2 listed for $319.00, a mere $20.00 difference . He told me Verizon Customer Service could possibly approve the upgrade and he called them for me on the store phone. The customer service rep on the phone told me that the store manager could approve the upgrade if they chose to do so and I had her also tell Ken the same thing. He went in the back to see store manager Diane Elhoffer to see if she would approve the upgrade. He came back and said that she wouldn’t approve the exchange and I was given another Motorola V750.
    This shows what Verizon thinks of customer loyalty. I told them that I had spent a lot more than the $20.00 difference on gas, not to mention my time just trying to get a phone that worked. I have been relatively pleased with Verizon’s coverage area but the customer service has been extremely unsatisfactory. It appears that absolutely no consideration is given to all of the time, money and effort that I have had to expend, all because Verizon couldn’t provide me with a working phone. It used to be that a company would do it’s best to make amends for a customer’s inconvenience. Apparently Verizon thinks they are so big and have a brand new trinket (the Droid) to dangle in front of prospective customers that they don’t care about customer satisfaction anymore. Well, I’m fed up with it. I’m listing below a few of the people that I have persuaded to switch to Verizon service over the last several years and I will be apologizing to them for your lack of customer service:
    Donald Crawley 1 phone
    Frank Meade 2 phones
    Jeff Crawley 2 phones
    Tammy Wilson 2 phones
    Amy Smith 2 phones
    Joanne Love 2 phones
    Gary Phillips 4 phones
    I’m sure there are numerous others, but these are the ones that I can remember quickly. We will all be exploring other cellular providers. The Wilson’s have had similar frustrations with Verizon and they are already considering other plans. The new Wal-Mart products sound very appealing. They may not have a large coverage are initially and I don’t know what their customer service would be like, but they wouldn’t have to do a whole lot to beat Verizon. In fact, their customer service might be lousy but I’m pretty used to that already and at least they’re cheaper.
    I know that my new every two upgrade date is June 8, 2010 but I want to know the exact ending date of my contract obligation with Verizon. Send me the date that will allow me to terminate my contract with no financial penalties. I will mark it boldly on my calendar. Don’t tell me to call customer service to find out because it takes too much time to navigate through the ridiculous menu. I’ve expended enough time and effort already.

    Thanks for nothing!
    Joseph Crawley

    jbcgator 11/11/09 2:33PM

  • I had a fraudulent account opened under my name and social. After several attempts to contact their fraud department, I contacted the BBB and the CEO. Someone from corporate quickly emailed and called me to assure me they will investigate it. A week later I received a letter from corporate stating that the account and charges would be wiped. Guess what? Three weeks later, I just received another bill! This company is freaking useless and comprised of idiots even at corporate level. What's funny is that they subtracted only some of the charges and added early termination fees.

    LeilaNami 11/10/09 3:47PM

  • I had to finally report them to the better business bureau and am waiting on that. I update the BBB with comments every now and then since I was to hear from
    Verizon in 48 hours last Monday and here is is next Tuesday and still nothing. I had alltel which was great, ever since the buyout, big suck.

    baar123 11/10/09 11:20AM

  • Verizon Wireless will tell you that you committed to things even though you clearly asked questions to make sure it didn't happen. Then they try and convince you, that you ageed to things like new contracts, bills higher then your pay check. They shouldn't be allowed to carry a 2 year contract when the phone have a 1 year warranty...because if forces you to have to sign a 2 year contract every year when your equipment fails. You can reach service people who are trained to tell you I'm sorry this happened but it's what you agreed to, and I'm glad that we got that cleared up, even those they resolved nothing but telling you...you will pay.

    Thrsgriff 11/10/09 7:12AM

  • When our service changed from altell to Verizon I was pleased because I thought the customer service would have to be better. Man, Was I WRONG!! The uneducated employees of Altell were retained, the customers chairs were removed and Verizon have policies to irritate customers even more than before. I Walked into the store and waited 15 minutes for a rep., asked the rep a question, waited for 13 minutes for him to go ask and come back with a "i'm not sure", asked a second question, waited for 8 minutes for him to come back with a pamphlet that had a phone number in it for me to call. Why not close the store and post the pamphlet in the window?I have had 5 phones with Altell for 15 years . I put up with their horrible service. This is too much I will move all of my phones to AT&T and convince as many others as posssible to do this also.
    .

    Trevor Meitler 11/9/09 4:46PM

  • My cousin and I went to the Fort Union Verizon store located in Salt Lake City for Phone information.... Neither of us have ever been treated as bad as we were by Customer Serice Personnel....
    It was quite apparent right from the start that we were from the WRONG GENERATION....
    The young lady was very rude, would not even make eye contact with us, she apparently was looking at all the young men in the store...
    CHOMPING ON HER GUM -- I was waiting for her to start twirling the gum around her finger..
    If we asked a question regarding a feature on the phone, she would say: IF YOU DON'T NEED IT, THEN JUST DON'T USE IT...We were hoping that she could show us a phone with less features...We were not getting anywhere with this RUDE young lady..
    To SUM it all up: This girl does NOT belong in Customer Service !!!!!!!!!!!!!!!!!!!!!!
    We left the store very FRUSTRATED..
    I will never go in that particular store again...And to remind you -- word of mouth goes a long way!! The store Manager (Chris)
    was no help at all,he did not CARE !!!
    That is why I am writing this note to express our FEELINGS during this ordeal....

    Anonymous 11/7/09 1:38PM

  • VERIZON ALLOWED 2 ACCOUNTS TO BE OPENED UNDER MY NAME ON 2 DIFFERENT OCCASIONS. I HAVE NEVER BEEN A VERIZON USER. THESE 2 ACCOUNTS ARE NOW ON MY CREDIT REPORT BECAUSE WHO OPENED THESE ACCOUNTS RAN UP THE BILLS. VERIZON REFUSES TO EVEN CONSIDER THE FACT THAT I NEVER OPENED THESE ACCOUNTS. I GATHERED MANY PIECES OF INFORMATION THAT VERIZON ASKED FROM ME, INCLUDING POLICE REPORT AND NOTARIZED RENTAL STATEMENT TO SUPPORT THE FACT THAT I HAVE RESIDED IN MY NOW ADDRESS DURING THE TIME THAT I SUPPOSEDLY LIVED ELSEWHERE. NO BUDGING FROM VERIZON. I DON'T KNOW WHAT ELSE TO DO TO RESOLVE THIS PROBLEM.

    SAPPHIRE2009 11/2/09 9:41PM

  • Not very happy w/ Verizon Wireless. I received a text regarding my account( I called and the amount due was much higher than my monthly payment). I tried several times through several different numbers to contact a live customer sevice rep. Only by finally going online and finding out if any one else has this problem did i finally find a way to get in touch with them. Why should you have to enter a code (0, ####, 0) just to speak with somebody. Says a lot.

    Really? 11/2/09 9:00PM

  • I am a customer of the Verizon Wireless Franchise located in the corner of Branham Lane and Almaden Expressway, in San José, California. I am very upset because the owner of this store is rude, impolite, and treats his employees as slaves. As my husband and I were there on Oct. 31, 2009, and as we were trying to solve a very big predicament over a relative that call us too much, he was talking HUGELY loudly in the store, interrupted our conversation with the clerk, and just order the clerk or assitant to stay until 8 p.m. The clerk told him that he will need to call his rite, to which he responded in a very rude, impolite, careless tone, well call it! He had no regard that his cleck 2 year old daughter was waiting for Daddy to take her to halloween. On topo of that as we were talking to the clerk, he interrupted again, and told him "I need 8 phones tonight," it was already 6 p.m. so he needed this clerk to sell 8 phones in less than two hours. I am so amaized at this owner preponderance, arrogance, disrregard for the human condition. We have been customers of this store for over 5 years, I now will take my bussiness elsewhere. Because of this man my perception of the image of verizon wireless has been damaged significantly. I do not want to provide businees for a person that treats his employees like slaves. Coming to think of it everytime we go there is a different person, as if there is a new employee everyday. Simply GROSS. The clerk or assistance was almost in tears.

    Anonymous 11/2/09 7:39AM

  • I agree with Matt L. Its the pits on service.. I'm going all over the place and being referred to that person and this person without any results..Sure wish I could speak to a live person with results.. I feel very much like dropping my big account with 5 lines to a company that will give me service.. Its frustrating trying to find the answer on one call..

    Anonymous 10/26/09 11:05PM

  • I am dropping service with these rude nitwits! They send me text messages reminding me of my minutes remaining at 2 and 3 in the morning! I have begged them to stop with no success. I ask to speak with a supervisor and they REFUSE!!

    Hello SPRINT

    Anonymous 10/26/09 6:57AM

  • Verizon's customer service is by far the worst I have ever dealt with.

    First they fail to inform me about early canceling charges. Then they convince me to by a new phone w/number. Then I got charged over $100 extra on the old account.

    When calling the number above, I was told that "Everybody knows cell phones have canceling fees". Every rep I have spoken to seems to not care that one of their own screwed me over.

    Also, they continued to refer me back to each other ( store / C.service )without acknowledging this issue for several days.

    Matt L. 10/20/09 5:44PM

  • I am disgusted with Verizon Wireless. They are a disgrace of a company. I spoke to customer service on two occasions with my problem, and each time I get the same "I don't have authorization to give refund" runaround. They always refer me back to the store to address my problem, which when I go there, some pretty Verizon Wireless girl tells me after I waste my breathe talking with her, that I have to talk to a representative at their customer service number. WHEN I pressed the phone rep what she would do if she was in my shoes, and the replacement phone was delivered to her without any instructions to return the irreparable old phone, she said I would have to take this up with the store manager. I did already! They sent me to you and they said I might possibly get someone there to knock off half the $260 non-equipment return fee? Half? What about the whole fee?

    I went to the store upon receiving my Replacement specifically to make sure I wasn't going to be charged for non-return. Who at Verizon Wireless can accept they made a mistake?

    Marman 10/19/09 9:03AM

  • This is a great site. Thanks. As for Verizon's CS.. well they are the stupidest bunch of people I have ever spoken to on the phone in my life. Every time I called, I got a different answer for the same problem. It has been 3 weeks and still no resolution. PLUS, it is their fault, but still no apology. Oh, yeah. the service sucks as well. I have never had so many dropped calls in my life. Also, reception bites. All in all.. really awful company.

    bantling14 10/16/09 5:22AM

  • what a nightmare it is trying to stop bills for a service that I don't have anymore.

    barron027 10/15/09 7:19AM

  • Cell phone service is generally satisfactory. But any attempt to deal with customer service (about account or billing questions etc.), either online or by phone, results in wasting an inordinate amount of time (my time). Problems get resolved eventually but by only by processes that are cumbersome, take forever, and are extremely irritating. Example 1: Verizon changed my account number without specifically telling me. Consequently, my timely online payment went to the old account. That payment was transferred to the new account only after my spending much time on the phone to a customer service agent.
    Example 2: an inappropriate late charge resulting from the above account mix-up was waived only after more time wasted on the phone. I was told the late charge ($5) would have to be credited on next month's bill (i.e. I am supposed to pay it and then be credited for the $5!!).
    I can cite several more examples of inefficiency and time-wasting that are hard to detail without use of profanity, something apparently not allowed on this site.
    My (probably forlorn) hope is that managers at Verizon might read this comment and take steps toward improvement and streamlining of accounts and customer service.

    Maxwell, Colorado 10/12/09 5:32PM

  • I am pleased with my Verizon service, however, I am so disappointed with your Motorola phones; I signed a contract with you August was 1 1/2 years sgo; my contract will not expire until January 2010. The battery in my phone began going dead three days ago and would not stay charged for more than 5 hours. I went to your store to buy a new battery, and much to my surprise, you couldn't sell me one; didn't make them anymore. My only options was to buy a new phone; in order to get any discount, I had to sign another 2 year contract. You were out of free phones.

    I have been a loyal customer for over six years; I really expect more from you than this.

    Anonymous 10/7/09 11:42AM

  • I have been with Altell for over 5 years never had interruption with service I spoke with Herb today in CS not helpful at all post dated a payment for tomorrow and my service will not be reconnected until payment post. This is a money hungry company....This company lacks customer service skills ! I will disconnect my service and go somewhere else. You can't even pull up my past 6 years of service with Altell and see I have always paid and never had service interrution!!! What a disgrace...I did not choose Verizon and I refuse to be a paying customer of such a greedy company...There will come a day when your word will not buy you a day no matter if you are associated with Verizon or not.. A very unsatisfied customer not by choice.

    DoFo 10/5/09 9:12AM

  • I closed my account a year and a half ago, with the understanding that no further charges were due. Last week (1.5 years later!), I received a notice from a collection agency that there was an unpaid bill. When I called Verizon to inquire about this, they told me that the reason I hadn't received any additional bills was because I had requested paperless billing. So...they couldn't send an email (like always before) with the bill? No communication from anyone for 1.5 years and then it's at a collection agency? They were impossible over the phone - no comment except 'sorry'. I wouldn't do business with these people again.

    tchwnet 10/1/09 10:11AM

  • Verizon is charging multiple $1.99 data fees, for nothing. Our new phones came with icons that made it look like a game or application is already on the phone. But, if you click the icon, it connects to Get it Now. Even if you disconnect as soon as you see that’s what it is doing, it doesn’t matter..you are still charged a minimum of $1.99 for “browsing”.

    Very deceptive, and the reply I got from customer service was totally unsatisfactory.

    To lure customers to click with an icon (that VZN put there as IF the app is already on your phone) and then charge for browsing” is entrapment, and a deceitful business practice. I am filing a complaint with the states attorney general.

    KathyDallas 9/30/09 11:32AM

  • It is a terrible shame and a terrible waste of time and money when a customer has a problem and is told in person that the company truly appreciates your business and values you business,,, only to make that customer call a "machine" and all the customer gets is the same message/option over and over. The customer has to then call a store and the employee at the store gives you the same numbere or another one and either one you use gets you the same message again. After many, many attempts over a period of weeks and months, you get lucky and someone from the store puts you through to a live person and that person says they can not actually help you because too long of a period has passed. MAKES ME WONDER ABOUT HOW MUCH THE COMPANY ACTUALLY VALUES MY BUSINESS. To top it off, there is a large family of us on my Mother's side and a large family of us on my Father's side that use Verizon Cell Phone Service. Each of us also have many individual friends on this same service. Now, if all of us pull our contracts and go somewhere else, and if everyone else that gets poor service such as this pulled theirs, I bet that, soon, Verizon Wireless would suddenly actually truly value our service; our service that they no longer had. I also know that with very little work, this movement would mushroom. Maybe I should start a boycott here in Fort Payne, Alabama and this surrounding area. It is a sure thing that I am thinking strongly about it. I have never before felt so strongly against a company as I now feel toward this one. I know that I owe them some money and I will pay it,,, regardless of how they treat me and I may have to stay with them until my contract is up,,, but I do not have to let other people just walk into the store and sign up without them knowing what kind of company they are apparently signing up with. If I am wrong, then may God forgive me. I will not ask a company official to forgive me because a machine can not forgive and it is awful hard to reach a company official. I am S.L. Digsby

    Leatherneck 9/22/09 1:17PM

  • your "talk to a person" number does not function......
    why is there a 36 hour delay in receiving a voicemail message?
    I'm not happy!
    rating of friendliness doesn't apply because I could never reach a person

    can't even contact verizon on your own customer service online
    HELP

    jonscherry 9/20/09 11:38AM

  • Verizon Wireless service sucks. It took two hours to find no one to help me with a fraud issue.

    Anonymous 9/19/09 8:49PM

  • Verizon workers are so rude to their customers. I am shocked with how I have been treated after giving them my business for 6 years. And their new ploy, where there are only about 3 piece of garbage phones you can get without also buying internet, is absolutely ridiculous. They are the greediest, rudest, customer-unfriendly business I have encountered.

    Aaron 9/19/09 4:26PM

  • Verizon SUCKS!!!!!
    Me and my husband just moved in to this new place and unfortunately it's hard to get receptions in this area and we didn't know about it,so we went to verizon store and talked to technician about our problem and put my husband on the phone to talk to customer support,and we have told that we have to call them back using another phone from where we live,to troubleshoot our phone?! That's the reason why we went to the store to complaint that we don't get signal where we staying right now, so how are we going to call them? So they said they can't do anything about it unless we call them,so basically we have to find our on way to solve this problem on our on..and we have told that once we call them and troubleshoot our phone,we have to wait a week after they troubleshoot our phone and another week to wait for the TECHNICIAN to come to our house and try to use our phone and see if we don't really have signal at all! And another week again,and if really doesn't get fix then they will have to terminate our phone without paying for it!
    BOTTOM LINE HERE 'It doesn't take 3 WEEKS to get signal" they should satisfy their customer at all times..If there is a problem they have to do something about it A.S.A.P. And our main concern is we need our phone especially on EMERGENCY!!!!
    I would never get contract at verizon again!

    Anonymous 9/15/09 2:43AM

  • Can you hear me now? Guess not!
    Having had prior experience with Verizon I had sworn never to do business with them again. It was with horror therefore when I discovered my Alltel account was now a Verizon account. No problem I'll just terminate the service and use carrier pidgeons (let's face it, it's preferable)but wait. "That'll be $600 for early termination" Hang about,
    "I don't recall agreeing that with Verizon"
    "No but you did Alltel".
    "Well switch me back to Alltel please".
    "No can do".


    So get this:
    My payments go to Verizon
    My account is with Verizon
    But strangely enough it is my defunct agreement with Alltel that means I cannot escape without serious penalty.

    Why?

    I am told it is $200 per line that is applied solely because they discount their phones so much that people would buy them then cancel their contract the next week.

    Yeah right!

    Two things wrong with this in my instance.
    1. I was with Alltel for 12 years. Seems they had a good income that more than covered any alledged discount.
    2. What discount? Go to any Walmart, Target etc and buy a similar phone for the same or less with a carrier that inflicts no contracts nor penalties.

    Just tell the truth!

    It's simply a ploy to bind an innocent customer for 2 years to a lousey contract.

    Last time I had any other form of account (bank for example) I don't recall being told that if I wanted to move my business I would have to pay for the luxury.

    It is scandalous and legislation should be passed to stop this foul corperate greed. Land of the free my arse.

    lamxie1 9/14/09 9:18PM

  • vorizon wireless is the most rude company I have ever encountered and I am surprised they have any customers especially return customers, customer service stinks!!!!!!!!!!

    Anonymous 9/10/09 10:59AM

  • Ever called Verizon Customer Finance Department?? Wow, the lack of customer service AMAZES me! I get paid every 2 weeks, no matter what, so I very rarely pay my Verizon bill ON the due date,(since my payday changes every month) but I always call, let them know when I will pay, set up a payment arrangement and do make a payment etc...

    But, it never fails, everytime I call this is what I get:

    "Thank you for calling Verizon Wireless, I see you have a past due balance of xx.xx. Are you paying today with a check or card??"

    Umm, why don't you ask how you can help me, or "how's your day?" first?? not just jump into "how are you paying?"

    If I wanted to actually make a payment at that time I would just call the automated payment line, or go online to pay. Obviously if I actually waited on hold to get a person, I wanted more than to just "make a payment."

    I don't know, it just gets under my skin the way they say that, EVERY time. Obviously, Verizon is requiring them to say this, because if I worked there, I definately think I would word that differently, if I had a choice.

    Anonymous 9/9/09 8:02PM

  • This company should be responible for the way they treat their customers. They are very rude!!!!!!!!!!!!!!!!!!!!!!!!!!

    Anonymous 9/1/09 7:46AM

  • I have been with Alltel for 10yrs. Loved the customer service, quick response, and the plans they offered. WELL!!!!!!
    when the company merged with VERIZON it has been a horrible experience. I know everything new has growing pains... DONOT take it out on your customers for they are why you are in business. Customer service is horrible, put on hold and push buttons to hear another recording and then disconnected is not the kind of business to offer. My plan was an unlimited minutes with alltel and when the company merged well I rec'd a bill for $1,300.00 I have disputed this and they disconnected my cell phone. I called and (remember when you speak with someone they say this may be recorded and I sure hope so) the so called support team/customer service said what amount can you pay while this is in disput. I said I want my bill corrected now. They said do you want service back on or what!! I needed service for my job. I paid $200.00 and one of the lines were turned on so I called back and they said Oh sorry we are very buzy and someone must have not seen the second line and it was connected at that time( once again another 20 minutes on hold, transferred, and recordings to go through. Well here we go again I get a text message 2 days later and saying "your phone service may be interupted if you dont pay now. I am so upset that Alltel has merged and a customer suffers from the merging. I asked that the company reviewed my history of minutes and support/customer service said we are verizon wireless not alltel....
    My opinion to anyone that is seeking wireless service WAIT!!!! dont go to Verizon until they treat the customers that keep them in busines like customers!!!!!!!

    Anonymous 9/1/09 7:43AM

  • I have had problem after problem with this company. Their customer service department causes more problems then you had to begin with. I had so much problems with them that I was told I could get out of my contract without earlt termination fees if I paid my balance for their lack of services. I did this and thought I never had to even think about this company again. Now they are harrassing me to pay for early termination fees. By far the worst cell phone company I have had up to date.

    W Nimis 8/31/09 4:12PM

  • To anyone thinking about going with Verizon, stop run don't look back. I was with Alltel for 8 yrs and never had any issues since my bill went to verizon its beena nightmare. They make promises they do not keep and just do not have the brains to fix billing issues they create.If you come from Altell be prepared to be hassled and put through hell. get a trac phone from 7-11 your service would still be better. They are friendly ( while telling you they are not going to help or while lying)

    I miss Alltell 8/25/09 3:48PM

  • I regret to say that I will no longer buy any of your products until you either stop sponsoring the Philadelphia Eagles, or they get rid of Michael Vick. I want nothing to do with any company that sponsors a convicted dog torturer and killer like Vick. Thank you.

    Anonymous 8/17/09 5:52PM

  • i have dropped calls since the switch.i been in store 8 times,tech calls,etc. i even get drop calls when talking with tech and they dont even bother to call back.they have more excuses for drop calls than a criminal got excuses in front of a judge

    d41440 8/13/09 6:35PM

  • I was an Alltel customer that was switch over because of the merger, well I've had nothing but trouble from Verizon since day one. A few days after the switch, I got my daughtery a Blackberry for her birthday. I called Verizon to activate it & after 1 hour on hold, the girl switched my phone # instead of my daughters to the new phone. So I call back & stay get hung up on at least 5 times, & stay on hold for 2 more hours. I give up because my battery is dead on my phone. I send an email to customer service. NO REPLY. So I try again the next day, stay on hold for another hour, while they transfer me & hang up on me & put me on hold. Finally I have to explain to them why I think they are having trouble activating the phone, my daughters phone was not on a smart plan. So I think we get it all straightened out until last week when I check to see what my balance is. My balance for 2 cell phones on smart plans is almost $1100. So I call, thinking its just a mistake. On the phone for another hour. The girl says that she sees that they never put my daughter on a smart plan & took off her unlimited text & were charging per text. Well, she's 14, so its $900 worth of text. They said they would submit the charge for credit. I check my balance at the end of the week, they gave me credit for $8... So I call back again, another hour on the phone with them. The girl says that they refused the credit because I agreed to the charges. I told her that was ridiculous. I would never agree to pay per text on my teenagers phone. I'm not stupid. She said she could give me credit for $400. I told her that still wasn't right, then I asked to speak to a supervisor. She basically threatened me & said if I did, I might not get the $400 credit at all. I told her fine, to issue the credit for $400. I emailed Verizon immediately after that, and still NO RESPONSE. Checked my balance again, they gave me a credit for $9 total, including the $8 from the week before. I waited 48 hours to hear from Verizon via email, and emailed again. Again, NO RESPONSE. I've sent 3 emails & spent 6 hours on the phone with customer service & still have not got my problems resolved. I will not pay $1100 for my cell bill. I will buy a Tracfone if needed. I really can't believe they are treating their new customers this way. Not all of the people I talked to were unhelpful, but I still have no resolution. Maybe all Alltel customers aren't having the same problems, but I've heard several complaints.... Be sure to check your bills!

    Anonymous 8/13/09 8:18AM

  • I had received a $ 50.00 debit card rebate from Verizon. Had decided to transfer the money to my bank account as mentioned in the flyer that come with the card. Log in the rebate site and enter the card information and security code. A message told me to call the rebate customer service. A menu from that number does not give me an option to talk with a person, just do it online (I had done it 5 times with the same results). Contacted Verizon Customer service and after be put on hold for 25 minutes, call again and the second person told me that nothing she can do to help me with that and the only option was to go to a bank and "try" to cash the $ 50.00 from the rebate card and then make deposit in my bank account. What about to provide a "custome service" instead take people time with no solution better than "why don't you try...." .

    Claudio 8/7/09 10:29AM

  • This goes back for years,to 2001. When I purchased Verizon phones for myself and my husband, they began billing me for a line in Sioux Falls, South Dakota. I lived in Stockton California and had absolutely no connection with Sioux Falls S.D. I paid my bill for the two phones I did have, but pointed out every month that I had never asked for, received, or had any connection to the line they insisted I had. The bill never showed any usage, and not even a phone number, but for seven months they called and dunned me at all hours and very threateningly, to pay this nonexistent phone line bill. After eight months of this, they shut off my service and turned me over to collections. When I sent the bill copies to the collection service, they told me that I did not owe it and they would take care of it. For a little over a year I heard nothing, and thought it was taken care of. Then, another collection agency called me and said Verizon had turned me over to them for an early cancellation fee. I no longer had the bills that I had sent to the first company, and the second company said they had bought the accounts from the first company, who was now out of business, and there was no record of my correspondence with the first company. In spite of my disputing the charge--Verizon shut me down; I did not cancel--I could get no where with them, and the $178 remains on my credit report to this date. The first date was June, 2001, but recently (2006)I asked for a review of that charge, and was turned down by Experian. They said they had researched it, and the charge was, according to Verizon, legitimate. Now, I find that the date of the $178 has been changed to 2006, five years later than the actual date, and I have to start all over again. Those people are the d---- incarnate, and I have been with ATT for the last eight years. Things have not been perfect there, but any problem I have had they have been respectful, helpful, and we have been able to resolve it to my satisfaction. They listen, and they do review their notes, even though you rarely get the same person there either. They also can actually set you up to use your phone in another country. I recently went to China with my daughter to adopt a little girl--and my att phone actually worked. Verizon's phones didn't even work in downtown Stockton--I once called the repair line and the call was dropped six times--I finally had to call them on a land line. I truly wonder how they stay in business.

    objoyful1 8/5/09 7:38PM

  • We have had Verizon for several years now. They regularly mess up out bill, add things to our bill, etc. Every time we call customer service, they resolve the issue, make some bogus claims about how it won't happen again and hang up. Same thing next month, but the arbitrary charge is different. At one point we were charged for data usage every month. Everybody on the phone was happy to explain what happened, but they all had completely different stories. We eventually put a block on all data usage so that they couldn't make this stuff up. This resulted in then inability to send or receive picture messages (PIX). Hundreds of CS calls and several months later, we discover that we were being charged for something the definitely told us was free. BEWARE THE BACKUP ASSISTANT! IT IS NOT FREE, WHAT EVER THEY MAY SAY. It appears that the actual app was free but it costs to download and use it. Sneaky. Also, it is possible to block data but not PIX messaging, but you have to find the right CSR (customer service representative) who doesn't feel the need to BS you into paying for things you don't want can't use and wouldn't use if even if you could. But I must say, their coverage rocks, even if everything else is a total failure.

    thefinn93 8/5/09 12:51PM

  • Verizon charged me the incorrect amount, $700 instead of $200 for mobile service. It was taken out of my checking acct automatically, even after I talked to someone in customer service who said it would not come out of my checking account. As a result of the larger than expected withdrawal, I had two other checks bounce with an accompanying $25 (ea) charge for bounded checks. I called Verizon back and asked them to pay me the $50 the cost me. After talking to 5 different people, I gave up. They refused to acknowledge that they had made an error

    steve mc 8/5/09 12:28PM

  • The absolutey worst customer service imaginable. Due to some computer glitch they are billing me for $350 dollars I do not owe for the past 3 years. They keep saying they recognize the mistake and will take if off the books but every months the bill arrives with a threat of turning it over to a collection agency. The people at customer service seem nice but are totally clueless and unable to resolve anything. Don't do business with these incompetents.

    Anonymous 7/29/09 11:49AM

  • My experience has been terrible. Have tried for hoours to get passport number changed. Had Verizon for 10 years. Need help from a live person. Am not able to follow directions as given. Am 89 years old. Need real personal help. Am told I owe $5.6l, when in the last 3 months havepaod over 64 dollars. Need help or a new wireless phone company. Have just bought a new phone from you in May. Need REAL PERSONAL HELP AND TO ASSIGN ACCOUNT MANAGER DAVID SSCOTT. PLEASE REPLY.

    Anonymous 7/23/09 5:31PM

  • i cant figure this thing out i just want to talk to a real person!every number i call dosent work

    Anonymous 7/10/09 9:38AM

  • This works. Thanks for posting and making it super easy to close out my account with a live person!

    Anonymous 6/30/09 11:11AM

  • After fighting the automated message for about 20 minutes I found this site. I finally got through with it's help only to get an answering machine letting me know that they changed their hours of operation to 8 am to 8 pm... and it's only 8:15. FML.

    Anonymous 6/16/09 5:17PM

  • Our Local Office was not helpful in any sense of the word unless we were willing to spend 200.00. And when we told them no we would find other service and still keep our # they were willing to let us go. As we left looking for the AT&T office we went past Best Buy and remembered they sell phones. So we went in and were able to resolve our issue for 29.99. Someone needs to tell Verizon not everyone is looking for bells and whistles. Some people just want a phone.

    Anonymous 6/13/09 7:51AM

  • My biggest complaint - the customer service employees DO NOT LISTEN. They have "canned" answers and "canned" emails. We had a dispute with one of our monthly bills as it had been paid, the check had CLEARED the bank, but yet the customer service person did not listen to what we were saying, although we had PROOF that we had paid the bill! What can you do!! They all need "professional" customer relations training.

    Anonymous 5/28/09 10:19AM

  • I've tried contacting VERIZON WIRELESS FOR ABOUT 3 DAYS NOW AND STILL I HAVE NOT TALKED TO A CUSTOMER SERVICE REP! SUDDENLY I CAN'T USE MY PHONE AFTER ADDING $30.00 TO MY PHONE! I THOUGHT THIS WAS STRANGE NOT GETTING ANY TXT MESSAGES OR INCOMING CALLS OR OUTGOING.. WHAT THE HECK IS GOING ON?? SO, I CHECK ON MY ONLINE ACCOUNT AND SOMEHOW MY ACCOUNT IS SAYING MY NUMBER HAS BEEN CHANGED AND I'M DOWN ONLY $0.38?? WHAT THE HECK!!!!? I CHECKED AND NONE OF THE DIALED OR INCOMING CALLS THAT DID COME IN.. I HAD NO IDEA WHO THEY WERE! SOMEONE MUST'VE GOT MY INFORMATION AND USED MY MONEY AND THE PHONE SHOWING UP IN MY ONLINE ACCOUNT LOOKS LIKE MY OLD PHONE I USED PREVIOUSLY! I AM UPSET ABOUT THIS! I HAVE VERY IMPORTANT PHONE CALLS COMING IN WITHIN THE 3 DAYS OF VERIZON MESSING EVERYTHING UP! THE CUSTOMER SERVICE NUMBER THEY DO GIVE OUT IS FREAKING HOPELESS, I DONT WANT TO TALK TO A FRIGGIN RECORDING I'D LIKE TO ACTUALLY TALK TO A CSR!

    Keisha 5/16/09 6:30PM

  • My 2 neices bought a prepaid phone at walmart and cannot get it activated. We cant get anyone on the phone nor can we get it activated. This is the first time we have used this company and will be the last.

    tiredofverizon 4/27/09 2:30PM

  • Since the first of March I have been trying to get someone to HELP ME with my phone bill. I had a charge of 349.99 plus taxes and now late fees added to my phone bill. I was told it was because Verizon needed me to sign a paper copy of my new two year contract. I was continuously told this issue would be resolved before my due date March 21st. Today is April 7th and it still has not been taken care of. I have continuously called even went to the store myself to take care of this. My problem is everytime I call it's a different person and I have to start the whole story over again. During four different calls I was assured this information would be sent to the credit/financail department and I would receive a call back in 24 to 48 hours. I only received one call back and when she asked me to hold for a minute or two the phone disconnected. Of course when I tried to call back you never get the same person. Verizon cannot tell me who I spoke with or where they are located. I need one person the same person until this matter is resolved. You say you value me as a customer and appreciate my business stand by what you say. That's all I am asking.

    Dawn 4/7/09 7:35AM

  • i ahve been a verizon customer for about 6 or more years and i recently called and asked about a past due charge that turns out to be there mess up and they were very very rude saying it was my fault and they didnt do anything. its sad that a loyal cutomer gets such bad customer service.

    Anonymous 1/13/09 5:46PM

  • I need customer service but this is an oxymoron at v
    Verizon. On hold for over an hour listening to recording telling me that all customer reps(both of them?)are busy.

    Then get more of them!

    Meanwhile, my verizon wireless air card keeps knocking me off the internet and I cannot use the very unfriendly internet interface for more of the same kind of customer (dis)service.

    Just got through to a live person who, after asking me all sorts of questions, put me back on hold to say that she was transferring me to tech support despite the fact that the very first words out of my mouth were that I needed tech support. I am now on hold again. If I get anymore customer service, I may blow a gasket.

    I am sending this even though I have not spoken to tech support because my air card knocked me off line 22 times while on hold.

    Timacuan51 1/5/09 5:17PM

  • this systems sucks i cannot get a live person to talk to ai dont't want to talk to a michane thwey can not sovle my problum i hate thsi service i wish tha ti never got iythey suck and they will always suck i want to cancel this asap you systems sucks sucks sucks it cost to much i was told the my next bill would only be 110.00 and it has not been that for the last two months is has been 178 and now 204 waht the f... it up i am not goin to pay this you people suck

    Anonymous 12/18/08 2:31PM

  • I AM SITTING ON HOLD WAY TOO LONG

    Anonymous 12/17/08 7:50AM

  • I bought the wireless internet device from circut city and was under the impression that it was an unlimited service for a flat rate of about $69.00 and I found that reasonable. I had the device and the service for 2 months (60 days) and I recieve a bill for OVER $6000! I was shocked and appauled. I called the store where I got the device and told them that they misrepresented the device and they said that the guy who sold it to mewas going to be repremanded. I don't find this acceptable. I want this bill dropped back down to a reasonable fee. From reading the other comments on this page Verizon is screwing many other people other than just me. I sure am glad I have a Metro PCS phone because Verizon isjust a bunch of bullcrap and I hope they go bankrupt!

    Gouged 12/12/08 10:34AM

  • trying to navigate thru the auto customer service is a joke. I have auto pay and was charged twice in one month. I can't even talk to a live person to dispute this matter. Left on hold for over 1/2 hour. I can't wait to drop my contract.

    DD 11/30/08 8:20PM

  • Verizon Wireless doesn't have, "Customer Service". Intead, it has customer, "mollification", intended to sooth customers verbally without necessitating anything that actually costs money being done. The lowest two levels of customer mollification do not have the authority to do anything and the higher echelons are never available.

    They sent me a misprogrammed phone when I signed up. It took me about five hours on the telephone with them to find out that account speed dial numbers like #626 auto- dialed without inserting the ,"#, sign and resulted in a, "Your call cannot be completed", automated message from Verizon. Even when you dialed the number on the key pad, with the , "#", sign properly inserted, it defaulted to the programmed speed dial without the, "#". The LCD always showed the, "#", as having been dialed, whether it was or not.

    A year later, the phone, a Kyocera 303, died. They sent me a replacement WITH THE EXACT SAME ERROR.


    The ratio of money that Verizon spends on customer mollification compared to that spent on advertising is 1/2M.

    Yogi 11/13/08 4:03PM

  • I bought a BlackBerry Pearl about 9 months ago. I have had problems with it from the beginning. They have replaced it, replaced the battery,etc. I am still having issues and they want to give me my 2nd refurbished phone. Meanwhile I haven't been getting my e-mails, my phone doesn't keep a charge, etc. They won't give me a new phone or reimburse me for the service I have paid for and unable to use. The customer service is horrible. I am angry that I bought a product and service that isn't working and they don't care to solve the problem. In fact, the last three people I have spoken to have made comments about it being my fault. I am able to "defend" myself by walking them through my experiences and having them read the notes on my account. I don't have time to deal with this as I run two of my own businesses and have a "day" job. However, I will now find the time to let people know of my experience so they do not make the same mistake of signing up with Verizon and/or buying the Blackberry Pearl. I cannot wait until my contract is up. I will likely cancel once I can stomach the idea of paying them money to get out of this situation and the money lost on buying this phone...plus having to buy a new phone and new service. They know this and hold us all hostage. LOL. So mad!!!

    Jayro 10/7/08 3:36PM

  • My problems with verizon started with Best
    Buy March 2007. The verizon rep inside the store start with the wrong card,not enough
    gigs for my laptop..Went to verizon center
    to fix it..got early termination charges
    after thier rep cut the svc...month os
    early termination fees...no svc
    now my girlfriend has a old prepaid plan///
    had many hours left....oops verizon changed
    thier charges to 25 cent connection fee
    10 cent per minuit fee alas all the miniuts
    are gone ...thanks Francis Altel is next?

    Jimbomctc 8/16/08 5:10PM

  • My daughter's Verizon phone was stolen a few weeks after I got her on a new plan. I called Verizon to report it the same day. I was told the phone had not been used since it was stolen. When I tried to access the account online to see what activity there was, I could not login since, as they put it, "the account was too new." when I finally did login, there were charges of over $1,000!.

    I tried repeatedly for weeks to contact someone at Verizon who could help and have the charges removed. Seemed only fair since I had reported the phone stolen weeks beforw. They couldn't even give me a proper breakdown of the charges and were extremely mean on the phone when I would request more details.

    My bill has risen to over $3,000 while I have been dealing with Verizon to cancel my account. Of course, now they want over $175 to cvancle the account for needing to leave early. What a joke!

    Mary R. 7/14/08 6:08AM

  • I started receiving joke of the day messaging. First of all the first one said that if I wanted the service to reply so I didn't and deleted the text.

    When I got jokes sent to me anyway for two days I called verizon and they told me to simply text cancel/stop to 90900 which I did and got a confirmation cancel service. I kept that text on my phone with date/time/etc. I just got my verizon bill and have a $9.99 app charge anyway.

    I called verizon and they say there is no way to prove that I didn't download the app but that they have record I did on such and such date. Apparently they didn't have the ability to block premium texting in December when I called and now in January they do.

    I asked for a company number and they cant give one. they give you the website which asks you to enter your cell phone number…thats BS I am not doing that, so they can have a record that I gave them my cell number.

    Anonymous 7/2/08 6:01AM

  • I have extremely bad cell phone service at my house, and only slightly better at my office My phone also frequently doesn't work correctly. Verizon won't consider replacing the phone because, according the thme, I am not due for an upgrade until my contract expires in 5 months.

    If I ask to get out of my contract due to the problems I am having, I would need to pay a cancellation fee and then go into a brand new contract with Verizon. I feel like they really don't care about whether they keep me as a customer or not.

    fedUp 6/24/08 5:58AM

  • Submit your comment >>
  • I just got off the phone with Verizon after waiting 30 seconds to speak to a representative. She was very helpful, friendly, and willing to do all that she could to resolve my issue. I have been with Verizon for years (too many to count) and have never had issues with the company. I am one happy and satisfied customer!

    Anonymous 8/18/10 12:03PM

  • I have never had a problem with customer service with Verizon and have been a customer for the past 6 years. I just called their customer serivce line to up my data package because I have gone over my texting allowance with my previous package. The representative answered within a minute of me being on hold and was very friendly. She even took the time to back-date the plan change in order to save me from the (significant) overages that I incurred by going over my limit. She answered my numerous questions clearly and took the time to explain the changes in my coming bill.

    Anonymous 8/17/10 2:13PM

  • i thought customer service for verizon was great! they connected me to all the right departments and it took me less than 2 min to get a live person on the phone. She was friendly and extremely helpful. i would recommend verizon to anyone!

    tts 8/9/10 11:42AM

  • Just had the best experience on the customer service line. They switched the number from old to new in order to take care of my ex husbands old number and give me a new one. Now my kids have a phone at the house that they can talk to there dad without ringing up any crazy charges. Thank you soooooo much. I couldn't afford the fee for turning off the old phone.

    ME 8/3/10 6:13PM

  • On 7/31/10 I went to verizon wireless, 121 Angus St, Summerville, S.C. to upgrade one of the telephones on my family plan. I was attended by Ms. Jessica Allen. Ms Allen was professional and courteuos in helping me with the process. She is an asset to your organization.

    Anonymous 7/31/10 6:21PM

  • definitely the correct number. My issue with Blackberry Messenger was handled in a matter of minutes (if you exclude the time it took to reboot the device). Brent was friendly (and from the US I might add). We had a great conversation during the several minute reboot waiting period.

    Anonymous 7/28/10 1:00PM

  • Verizon Wireless is simply the best. After my son was deployed to Iraq I got a $900 phone bill. Verizon credited all the overages. They are without a doubt the best cell phone company and have the best customer service.

    Anonymous 7/28/10 12:48PM

  • Renee has helped me thourghly. She set me up with blocks for free stopping all un intended instant messaging, mobile web downloads, and answered all my questions. Wow no wait that was AWSOME!

    Anonymous 7/20/10 3:28PM

  • I have to say that after reading all of this negative feedback about Verizon Wireless I am really shocked at each and every one of you. Has anyone taken the time to realize that Verizon does not hold your device warranty?? LG, Motorola, etc are the ones holding your warranty so if you have problems just like you home appliances you can call the manufacturer. I learned this the hard way. I can not hold a service provider responsible for something they do not build. I was very upset and esculated to a supervisor and this is where I learned the truth. I called LG and they told me 6-8 weeks before I could get my phone back if they fixed it. I learned that Verizon is the middle man in this whole process. So, I have to look at it this way: If I send my device into LG I am not able to use my service until I get it back or if I have an old phone I would need to use this, well Verizon sends me my replacment phone with no down time on my side. If you check around some carriers actually charge you for replacment phones as well as some companies require you to send in your phone and not proivde a loaner. Overall we may not be happy but take a step back and look at the big picture. As far as coverage they are top notch and when I look at other companies and there maps it makes me question their integrity. Just take a look!!

    WOW!! 7/16/10 12:42PM

  • I have had issues in the past with Alltel then Verizon. They took care of the problem.

    I do not expect anything free and when I walk into a Verizon store I have never been treated poorly. I am not sure what stores people below that are complaing, but I am sure you should speak to manager at store if certain indviduals are making your experience terrible.

    I have been lucky every phone I have had over the 6 years with Altel and verizon I have never had failure with phones. I over used my text messaging and they drop my bill if I upgraded to hiring messaging plan that worked for me.

    I think every place you go your going to find sales people either helpful or not. Find the ones that will take care of you and keep asking for them on your return visits to stroe.

    shammydiir 7/7/10 3:06PM

  • Wonderful service consultant, Daphne Lee, at the Verizon store at 7301 Northpoint Parkway, Alpharetta, GA.
    My new Droid had malfunctioned. Daphne was knowledgable, professional and kind as she worked through the troubleshooting. The phone had to be replaced, but the experience in the store was pleasant.
    D Warmouth

    DW 6/27/10 11:13AM

  • I just have to balance out all the negativity on here. I have had excellent customer service whenever I have called. Even with time consuming things like preparing the phone for an international trip and telling me all about how that will work.

    Lauren 6/9/10 8:29AM

  • I have had WONDERFUL experience with Verizon Wireless customer service from NYC. They let me stay on the phone as long as I need to to have all of my questions answered, and I have a lot of questions. They work out my Internet problems and wait for me to get everything right. And their agents are Americans. I just spoke with Graylon and he went way out of his way to point out what I might need to know, negative or positive. He helped me make some decisions about some really complicated issues. He was really patient. And this has been the RULE. I'm sorry people have had bad experiences, but I have had numerous good ones.

    USMousie 6/2/10 3:43PM

  • I just got off the phone about a billing error and the fellow was great. He credited my account immediately.

    Sue 5/18/10 3:04PM

  • Just got off the phone with "Robert." Rock-solid customer support -- thorough, patient and professional. No complaints.

    Anonymous 5/17/10 6:38AM

  • I inquired about getting old phone records. Shannon was very helpful...although I wasn't happy about the information she had to give. Very good customer service right from the USA.

    kay-oh 5/13/10 12:08PM

  • I spoke with Jolita this morning about a phone issue and she was excellent - exceptional customer service.

    cyn 5/12/10 8:47AM

  • I spoke with Angel in customer service. She was very patient and helpful. My only complaint is a strange "dial tone" sound made it hard to hear- I assume the problem was on their end, as it doesn't happen on other calls.

    Jai 5/10/10 1:14PM

  • I have had some problems in the past with Verizon Wireless customer service so can sympathize with those who are having issues. However, this is a praise. I was having a problem with ALL MOBILE ALERTS charging me every month 9.99! No matter how many times I tried to get them to stop they would not. This battle had gone on for six or seven months. I just spoke to a very nice and helpful gentleman at Verizon Wireless customer service who was able to block that for me. Within minutes I received a message from Mobile Alerts saying they would not bill me anymore.James, the gentleman who assisted me was able to credit me back for the last month that I was charged. Ten dollars a month may not seem like a lot to some people but to a single mother on a very tight budget...it is a lot. Thank you very much James for helping me with this problem.

    Leigh 5/7/10 12:23AM

  • Almost a year with Verizon, and am satisfied with the service. T mobile was simply terrible,,,couldn't get service anywhere,,,coverage much much better with verzion. Today, at 6:10 a.m. there was an issue with 2 cell phones in our home,,,no service, I found this website, called the number and spoke to a very nice lady who told me the problem...the service is temporarily down in our area, it has been reported and they are working on problem. She apologized for the inconvenience...very nice lady at 6 in the morning !!! VERIZON, KEEP UP THE GOOD CUSTOMER SERVICE. THANKS

    Anonymous 4/22/10 3:17AM

  • You can say that Verizon has bad customer service but just wait until you switch to one of the competitors. Then you will find out just how bad customer service can get.
    I have had a litany of problems over the years and have always been satified with the way my issues were handled. Was it always a perfect solution? No, but when over many years is it with anything. I had 7 different Storms replaced over a 1 1/2 period at various offices in 3 states and was always handled curteously and with respect.
    Finally, I cover 4 states in my job and know that in almost every square mile of those territories, I make clear phone calls virtually all of the time. Try that with AT&T or Sprint. Their service is laughable compared to Verizon.

    Howard 4/13/10 8:08AM

  • My experience with Verizon Customer Support was excellent this morning. Mary quickly, efficiently and pleasantly resolved the issue with my blackberry messaging service. She walked me through the process, coached me carefully, instructed clearly and in every way made me feel like fixing my problem was her primary concern. I have the highest praise for her ability and attitude.

    Anonymous 4/10/10 6:11AM

  • They helped me with a voicemail issue and solved it quick

    chumley 4/8/10 7:42AM

  • I had a problem with Verizon, went on line to get customer help number and how to reach a person. They were extremely helpful.I agree the most frustrating part is getting someone to help, they need to let you know how. On line they provide that service, Shane was most accomodating, polite and got my voice mail repaired. I have to use Verizon as they are the only network that provides service for where I work, nice to find out how to keep getting their helpful service.

    Anonymous 4/7/10 8:16AM

  • I don't know what all the complaining is about... I have had Verizon for almost 6 years now... No issues and great customer service. Just called to remove my hold from my deployment to Iraq for R&R leave and they were very nice and cooperative... Worked smooth... Would recommend to anyone.

    Anonymous 4/2/10 12:50PM

  • I had a great experience and lots of help from Rosie with the Elko store. She gave me all the help I needed, THANK YOU!

    Anonymous 3/28/10 8:06AM

  • Manny Carago the sales consultant at the Buckland Hills Manchester kiosk who helped me with my broken phone was personable, knowledgeable a genuine nice person. Manny helped me by asking questions to see what phone and service features would be best for me. He never made me feel rushed he was very helpful,patient and kind. Actually there is another person Missy who works at that kiosk too who goes out of her way to help customers, these 2 sales consultants are genuinely very nice people.

    Anonymous 3/12/10 7:13PM

  • Just dial 611 from your phone and ASK for the 800 number. It's easy and they're always helpful.

    Anonymous 2/16/10 6:00PM

  • I have been having problems with my current phone and am not yet eligible for an upgrade. I called Verizon today (which I agree was very difficult to find the telephone number for) and spoke to an agent. She was extremely helpful and patient with me on the phone for an hour. She did everything she could to assist me and I will be receiving a new upgraded phone in two days.

    Anonymous 2/12/10 12:57PM

  • I have been a Verizon customer for several years and I have ALWAYS recieved helpful suggestions as well as when I go in the store at Eastchase in Montgomery, AL. I did overlook the "sign-in" screens due to the sun shinning in at the front and I had about five people come in and sign in before I reaiized I needed to sign in.
    bj-hartzog@hotmail.com

    Betty Hartzog 2/3/10 3:23PM


  • Verizon Wireless
    4816 Milan Rd.
    Sandusky, Ohio 44870

    Customer Service Rep. Ami Imbrogno is an
    excellent representative for your company. She walked over to me with a smile,took considerable time with me, doing "work" for me that I should have done at home before coming to the store. She simply said, "That's part of my job, to help." It would be great if ALL of us could show such
    enthusiasm to our customers.

    Karen Crall

    Anonymous 1/17/10 8:21PM

  • Got right through to a PERSON ... on a Sunday!!

    Thanks!

    mhapich 1/17/10 12:21PM

  • I would like to say that Carmen L. Botzoc was wonderful at the Gurnee store in Gurnee IL. She helped me with a phone and exchanged it right away. Third phone I had and they no longer make it. she was wonderful. Now the new phone works great I hope I would travel back up there just for her. Im from Park Ridge IL. 32 miles away.

    Lmp1217@aim.com 1/12/10 5:24AM

  • I just got off the phone with Stephanie in Customer Service in Charleston, South Carolina. She resolved my problem in an efficient, friendly manner. I love Verizon...always have...always will!

    go2popo 1/7/10 10:43AM

  • GREAT SERVICE EVERYTIME

    GEEG 12/25/09 5:48AM

  • I just had the best contact with Verizon that I've ever had. Dialing the number and pressing 0####0 took me immediately to a real person. Terri was everything you want in a customer service rep: knowledgeable, quick, polite, and nice. She resolved my issue immediately. I realize that I lucked out by reaching Terri, but using the 0####0 was a real treat, as it drives me crazy to get the endless automated voice.

    Anonymous 12/23/09 8:36AM

  • During a season where people like to complain, I would like to say "Thank You " .
    I spoke with Nicole x 5848 and she was awesome. I ordered 5 new phones and she worked with me to make sure that I got the best deals! She even called me when she said she would to walk me thru the activation process. WOW - What Customer Service ! I have always hated to call becasue it is so complicated and she made it easy!!! This is the reason I have been a Verizon customer for over 10 years. Keep up the great work!

    Lynn Farrell 12/10/09 9:42AM

  • Our family has been with Verizon for years and we will not be changing, that's for sure!
    I just dropped my phone and it died completely so I took it to our local Verizon store about 6 miles from my home. We had excellent service there and came home with a new phone. My only thing that was drop dead awful was that my phone was so damaged, they could not transfer my phone numbers or the pictures of my new granddaughter...not their fault but mine. Thank you Verizon for the greatest service and people at your local store.

    Anonymous 12/9/09 7:47PM

  • I have been a Verizon customer for almost 10 years and have never experienced any problems. I'm sure ALL phone companies are the same. The big secret is to NEVER expect any special treatment. Then, when you do get treated nicely it's a nice little surprise. All in all, nobody cares and you'll always lose.

    happy 12/8/09 7:59AM

  • I went in to update phones... purchased 2 new twists phones and the new gateway laptop with internet. I was very pleased with all of them and the help I received was outstanding. All done in a very timely matter.
    The employees responsile were
    Darreas, Dorinda and the mgr who made it all happen was Andy. The is the best store and I will always go here to this store before trying another. I recommend it to anyone looking for good customer service!!

    Kathy 12/2/09 5:50PM

  • I called Verizon re: a pre-pay wireless account which is probably the cheapest service one can get. While I couldn't find any customer service numbers at Verizon site, I did find the right number here and was able to reach them. They were helpful and resolved my problem with courtesy and respect (spoke with Jendra). For me, they did a good job. Good luck everyone!

    susanetalbot 11/30/09 6:14PM

  • I have nothing but great things to say about this company. The Customer Service is top notch. In times when I was unable to pay my bill on time I have experienced nothing but compassion and understanding from these folks.
    Ashley in customer service was very helpful and transferred me to financial services where I was helped out by another woman unfortunately I can not remember her name:( and given a second extension on paying my past due amount.

    Thank You everyone at Verizon Wireless!!!

    And keep up the great work with our service!
    I cannot find a dead zone anywhere!

    Sincerely,
    Phil Smith
    A very satisfied customer!

    supa1974 11/25/09 1:13PM

  • I jus spoke with verizon about issues I had with paying my bill this month. They were totally willing to work with me and gave me an extention on my payment due date and wont be turning my phone off!!! I was very satified with how workable they are and friendly!! It was a great customer service experience.

    Mizz Boss 11/24/09 9:54AM

  • I called customer service (1-866-406-5154)and got through quickly. I found the gentleman I spoke with to be professional, patient and polite, and was able to answer my questions. Although my issue was caused by misinformation provided by the local Verizon store, the customer service rep was very helpful.

    zal 11/19/09 9:26PM

  • I was actually somewhat pleased with dealing with the customer service department. After reading a lot of negative comments, I was expecting the worse, but the person I talked to was friendly and helpful.

    Anonymous 11/11/09 7:09AM

  • VW is great I've had 4 lines w/ unlimited minutes for 3yrs and no billing isuues, only one junk phone and they replaced it in store. Try Sprint, I had them for 6yrs. you'll beg to come back to VW.

    Anonymous 11/2/09 3:28AM

  • Last week I got the "sorry, there's nothing we can do" and this week I got the "no problem, sir. It was definitely our mistake and we'll take care of that for you." In other words, VZW CSR's are still a mixed bunch, but overall they are orders of magnitude beyond where they were a few years ago. Much quicker response and more truthful than ever, if still not perfect. Billing system is still a nightmare, though. Ugh.

    Anonymous 10/12/09 1:01PM

  • This listing for customer service worked perfectly. I got a person in less than a minute and did not have to listen to endless recordings. The customer service rep took care of my questions and concerns immediately.

    Anonymous 10/9/09 8:59AM

  • Worked great. Got right through to a real person. Verizon has treated me right so far.

    Anonymous 10/2/09 8:41AM

  • Verizon Wireless treated me real good on very fast to have a blackberry replaced, I actually spoke to a American and she new what to do. I wish Verizon could lower there rates

    Anonymous 9/30/09 10:41AM

  • I recently call the customer service department and was EXTREMELY PLEASED ! with the service that I received !!!! I worked with Tanya in the customer service department and Kim in tech support. Both young ladies were friendly, cooperative, and caring! My problems were quickly and carefully resolved! Kim even called me back to follow up on my concern!
    THANK YOU VERIZONWIRELESS! THANk YOU KIM and TANYA !
    Sincerely,
    Linda

    Anonymous 9/22/09 4:10AM

  • me and my mom just went from quest cell phones and are cell bill is mergeing with are quest bill and it is the best. we got new phones ant the maplewood mall and had the best servize to there costumers. they merged got the things they need to to get us switched dto verizon cell and quest bills. but in our house we dont get good reception because our appartments are made of bricks and recption dosnt go through bricks verry well. but the servick is the best for us. no problems with our phones.

    twins all day 9/21/09 8:21AM

  • even though verizon wireless is expensive to have....I have always had issues resolved quickly when calling them...service is good...prices are just too high..too many fees(same with most companies though).....verizon (for landline) is the one that sucks for customer service...you would be lucky to even talk to a person...i got rid of my house phone almost a year ago....all you need is a cell

    sherry904 9/21/09 5:59AM

  • I have been a verizon customer for 5 years with 3 lines on one and i absolutely love it. I cant complain at all, i especially love walking into the store and being taken care of right away.

    lilliv05 9/10/09 8:57AM

  • Always easy to reach, CSR's were very friendly and willing to hunt down answers to questions I've had EVERY time I've called.

    Will adjust my bill accordingly to the issue I'm experiencing. Supervisors are very courteous when I've asked to be put through to them.

    Don't want any other provider 1. because of awesome coverage and 2. because of awesome customer service.

    BritaB15 9/9/09 12:49PM

  • I have always had quick and courteous help from VW.

    Anonymous 8/21/09 11:10AM

  • THANKS!
    Tried calling 611 for customer service and was put on hold repeatedly - support person could not fix anything. She said it "wouldn't take" and that the ID # I was reading her was wrong. Hung up!

    Called this number from a land line and Evan took care of everything in a few minutes - said he didn't need the ID # as it was already in the account.

    Anonymous 8/13/09 2:44PM

  • Shortcut worked perfectly. Spoke with Consuelo who was very helpful!

    Anonymous 8/13/09 5:33AM

  • I add an issue with my bill after adding an additional line and upgrading to a family share plan. It did take two calls, but it was resolved effectively. Other than that the service I've had with them has been exceptional. I'm very happy with Verizon Wireless and I will continue to be a loyal customer.

    Jason 7/30/09 12:50PM

  • The person who assisted with my problem was Chris, he was friendly and helpful.In less than two minutes my problem was solved.

    Anonymous 7/26/09 7:53AM

  • I needed to discuss my problem with a real person from Verizon but to know avail until I found this number. After calling and giving my phone number I was promted to give the last four of my SSN, instead I entered nothing and was promted to a customer service rep that was very very helpful to resolve my issue. Thanks Phillis

    Anonymous 7/22/09 2:52PM

  • This worked perfectly for me as well. When prompted for the last for digits of my SSN, I just waited, and the automated system then put me through to a rep. The rep was polite and competent, and addressed my concerns completely.

    anon 6/29/09 11:38AM

  • I used the directions that were given. I was immediately transferred to a Verizon representative and she was very helpful.

    Anonymous 6/29/09 10:00AM

  • Ashley was awesome. Thanks!

    Anonymous 6/26/09 12:59PM

  • I would like to say that i have called the customer service line twice today... the first because my phone is broken and had questions and the second because i had more questions that slipped my mind the first time i called. both times when i called the customer service rep was very polite and helpful. I am in retail management, and let me first say that I, and many of my co-workers are so much more helpful to people who are calm and polite. people that walk in my store screaming at me telling me all i am going to do for them honestly... get nothing. if youre polite, they will return the favor and help you out. so all you people that are so pissed off, take a second and chill out before you call. i promise, be patient and you will get results!!!!!

    Anonymous 6/9/09 7:56AM

  • I just want to say Thank you for this helpful piece of information. The woman I talked to was very nice and really helpful.
    She talked me through everything she was doing. She was never rude and honestly this was an enjoyable experience. Thank you Verizon Wireless. i will continue to be a customer of yours for a long time. And thank you Sandra for being so kind to me through my troubles:)

    Anonymous 6/6/09 6:21AM

  • I read the posts on here & I was like "Great, this is going to be a big hassle..." I called & pushed the 0####0 & went straight to a customer service rep who fixed me up within a few minutes. I can't remember her name, but she was awesome! I can say that at least this one time everything happened very fast. I do think their business dealings with customers are usually 50-50 if you can get what you want done. My friend works for Verizon corporate & I do hear that it's a messed up company...

    TropicFreez 5/31/09 10:09AM

  • I had a problem with getting rid of Premium Text messaging services that had gotten attached to my account. I dialed the number listed on this site and then input 0 #### 0 as suggested, and was immediately connected with an incredibly helpful, and knowledgeable rep by the name of "Elaine". She handled my problem account and with tact and expertise, and corrected the situation. Verizon, you need to give this "Elaine" a raise. She is an asset to your company. Thank you SO very much!

    Josephine 5/28/09 9:26AM

  • Called to turn my phone back on from being off while in Iraq. Got right through, operator took the info and it'll be on when I asked it to. No issues. Probably because I'm not a pain in the a$$ customer

    Anonymous 2/17/09 11:33AM

  • great customer service. handled problem promptly and in the consumers favor

    Anonymous 1/20/09 5:06PM

  • For the past two weeks, I, too, have had problems with Verizon kicking me off the air; the difference, I was treated great by customer service. Both calls I made were taken care of by a very friendly representative. Both times, although different people, my requests were addressed and problems were solved. This was perhaps my best dealings with any customer service rep for any company with which I do business.
    Thanks Verizon

    threegrants3 1/18/09 6:39AM

  • My two sons and I received Dare phones for Christmas. One son dropped his phone and broke the LCD. His account had the Rhapsody premium service charge, which I specifically declined. I had many questions about billing which I never asked because of my concern that I would get jerked around by idiots. Like I said this was a gift.

    The 800 number listed on this site was down for maintainence, when I called it on Saturday. I found a sales number on the Verizon web site which, had an option for questions about premium services like Rhapsody. Verizon sales claimed I signed up for Rhapsody. I kept asking careful questions. Verizon then discovered the sales rep had signed us up and then agreed to give a full credit.

    Verizon asked if I had anymore questions and assured me the goal was to answer everything. Verizon answered each question one by one. Sometimes I remembered a new question and Verizon answered it too. Each time I seemed to be out of questions Verizon asked me if I had any more questions.

    Verizon agreed to replace the broken phone at no charge, even though I didn't purchase the insurance. Because this is a new phone, we received a brand new phone and not a refurbished phone. My son keeps talking about how they agreed to send the phone in two days and it arrived in two days.

    Each of my back log questions was answered one at a time. I was exhausted after 45 minutes on the phone, but the rep was happy and willing to help me further. I had to admit they helped me with everything.

    I am tweaked that because I got a phone I'm locked into a two year contract. I don't like that it is $175 per phone to get out of the contract early. If it wasn't for this we would have purchased iPhones instead.

    The touch screen, mp3 player, camera and the customization options are enough to keep the three of us interested. We are always finding new ways to do stuff and are happy with our gifts, anyway.
    I guess

    erkr 1/17/09 2:02PM

  • Submit your comment >>
  • I worked in the Executive Relations Department for 4-years. If you are having a major issue you can contact the local office number which is (240) 568-2000 and ask for the Operator to connect you to Executive Relations. They definitley have this department as a close friend works there. A big plus is writing to them. If you tell them you are going to the Attorney General, FCC or BBB then your issue will be given priority. If all else fails, you can always contact the Czorporate Office located in Bedminster, NJ. They also have a Executive Relations Office as well. Either way, dont settle for CS telling you a supervisor can help or that Dept doesnt exsist. I worked for the office and I know they can assist you very promptly. Regards!

    formerexec1971 6/25/10 11:53AM

  • I work in tech support for vzw. Here are some tips and info I wish everyone would remember or consider. First, if you need your device replaced under the warranty it is replaced with a REFFURBISHED device. This is the MANUFACTURERS warranty..not verizon. Yes it sucks having it replaced like that but it is with every manufacturer. If your tv breaks and the manufacturer replaces it guess what..refurbished. When you have your car repaired...refurbished parts! Second, if you have a blackberry or any data device PLEASE back it up when you first get it all set up. Third, if you are getting a data device please research it first. Try using it at the store, read online about it, look at our support website. We make sure you can make/receive calls, messages and internet. Setting up your phone is YOUR responsibility. We get the manuals just like you do or in newer device cases that dont come with one its online. We dont mind helping if you get stuck but please dont get mad when we dont have it memorized or are not alloted an hour to help set up your phone. Do your research as a consumer. Yes we also have a responsibility to give you info on products we sell but we don't always support every feature/capability on the device. You wouldnt call microsoft for support on third party programs you download on your computer. I know we all rely on our phones so much but its an electronic device, network connections and servers are involved...They will never run 100% all of the time. Stuff happens, take a deep breath and relax:)

    vzwtech 6/9/10 3:45PM

  • another awesome week , i got a 10 on an after call survey but achieved first call resolution. I gave the customer info about his rebates and he didnt want to hear it, he was six months past the expiration date and there is nothing i could do except give him the citibank number and maybe he could work something ou with them. If people are going to be catty about it I belive we should get the aftercall survey removed its causing more hate and discontent than imagined, especially if you are trying to educate the customer on how to avoid pitfalls while dealing with verizon / citigroup/asurion problems. however somebody in corproate needs a job and since they are only good at coming up with stats and surveys then it looks like we'll be getting abused for a bit longer

    Anonymous 4/16/10 9:13AM

  • as a verizowireless rep I handle a great deal of calls troubleshooting devices. most of these problems could easily be resovled if customers would remember their user id and password information that is needed for logging into their smartphones. if customers would read their user manuals and follow the steps to do these tasks they would have no need to call me. occasionally I get a long call that has to do with why I cannot issue a .99 cent credit because someone called out of country without an international plan. I personally want to rip their heads off, so someone that has a real problem can get on the line. In most cases i just let them vent and they walk away unsatified. I myself called customer service once in 12 years and it was because i was in Vegas drunk as a skunk and could not remember my password.
    Dr. Gonzo

    Anonymous 4/12/10 11:59AM

  • I work as a customer service rep for VZW prepay. Please understand that our hands are completely tied on some of our customers concerns. Believe me I would love to sprinkle some magic dust and fix everyones issues but people get real. Do you pay $15 for electicity/water bill/ food and expect to use it the rest of your lives? Would be nice I know, Im a single mom and understand how hard times are. Just stop and think people we are all having hard times and your cust rep may be worse off than you are and just let him/her do their job in piece and we will do everything in our power to help you out and resolve your concerns to the best of our ability. Yes there are some great people that call for reasonable concerns but we also deal with alot of cust that try to beat the systems and want evrything for free.Sure keep hanging up you may get that rep that will tell you they will fix it for you but eventually Verizon will catch it and you will loose it.Or the rep will mess your issue up worse than when you first called complaining,and then you will have more complaints and issues to deal with. Be patient and things will work out and get over that " I DESERVE IT ATTITUDES or the EVERYTHINGS FREE. PEOPLE WE DO NOT LIVE IN THEM TIMES ANYMORE. And just to clear up one more thing UNLIMITED DOES NOT MEAN FREE, Nothing is free!!!!!!!!!!!!

    we-try-our-best 3/29/10 8:10AM

  • the reason people think wer unfriedly is becasue we get yelled at all day long, by people who think they deserve the world. people need to calm down, its not the end of the world its a cell phone for god sake..We dont issue credits for no reason its not are fault little tommy downloaded something. watch your kid its not are job.also to be a smarter consumer, which im sure you are because you all go online and post compaint after complaint.read up on are servcies at vzw.com. then youll know when theres extra charges. so please stopping giving us crap everyday becasue you cant get what you want. any one do that on there electric/gas/water bill..noo..as far as getting in touch with us its not rocket science you just need good listening skills..cancellation.go ahaed 1 less complaint a day.but no etf waivers.issue resolved? yes we do you just dont like the answers..frindly? up until u start in on us.knowledge? yes. but cus think they know it all..

    tbob3 3/12/10 6:47PM

  • Verizon wireless offers its care representatives a giant amount of information we can use to help our customers. There is a policy in place for every situation that my customers have, and most issues have a simple fix. And even if they don't, we'll still work hard to figure it out. I mean, we can't give you a free $600 smartphone when you decide you want one, and we can't credit you back for your entire bill, and we can't give you an employee discount for the past 10 months when you never called in about it in the first place, but we can help with pretty much anything else. Why people seem to have so many problems with our care team is beyond me, and, in all honesty, most Verizon Wireless customers are reasonable people. I think people just like to complain. Most people don't mind paying a little more than the competition because their service is excellent everywhere they go. They have a customer service team who resides fully in the United States who, 9 times out of 10, will reduce overage charges when they call in. We have a team of close to 30 expert departments that work diligently to see a customer's issue through.
    So, yeah, I'm fed the company line. Verizon Wireless has the best value blah blah blah, but I see this in action 40 hours a week, and it's legitimate. And believe me, this is not the only care team I've worked for.

    thanksforcalling 3/9/10 10:25AM

  • I am an employee from verizon wireless and a costomer service representative. All I have to say that I am very happy working for this company. The benefits, training, and opportunities of the company are amazing. Also are customer service is great. We work hard to do all that we can do for customers. but u also have to remember we are a company. we cant just give you credits or new phones everytime u request them. Everyone is entitled to there opinion but I am extremely happy with vzw and we work hard every day to please are customers.

    Anonymous 12/1/09 8:22PM

  • And just to continue the rant, there are a few bad apples, yes, but we do not purposely hang up on a customer unless they are screaming at us so much that there is nothing we can do to help because they wont let us talk. It's not very easy for us to ask help when we need it at work, and all of the departments are in different cities, states, and even customer care is split up that way, reps have no control over which rep you end up with when you call. And when you ask to speak to the highest supervisor, no we are not in the building with ANYONE from verizon corporate, and we really don't have the numbers to reach corporate. If we could do half the things customers requested, we'd all have magic powers and wings!!

    Anonymous 5/12/09 12:23AM

  • I am actually a customer care call center rep and let me tell you..I understand why half the customers are mad when they call in..but half the time we literally can't do anything about it if we tried. And then it doesn't help that there is SO MUCH information we have to learn that just gets thrown in our faces before we get tossed on the phones, customers wonder why we are confused so often..not only that, but when demands are being thrown at us on the phone too when we can only do one thing at a time doesn't help either. Most of us are just trying to do our job, everyone has things they can and cannot do at work, including us. not only that, but every call, we have a huge LIST of sequence to follow that gets drilled into our head on a daily basis, we get in TROUBLE for handing out most credits. And we go into work every day and for the most part just get one phone call immediately after the other of people screaming at us before we even know what's wrong. And then we get threatened all day, I've been told things you couldn't imagine just because the rules of my job tell me I couldn't give them that free phone or credit the overages. And then customers tell us we are bad people for working for Verizon, or that we are losers, for starters, we hear this stuff ALL DAY, and all we are trying to do is pay rent and buy groceries just like everyone else. We can't work magic over the phone, and just because we aren't exchanging something or crediting something doesn't mean that we don't want to, really it means that we CAN'T. I'm sorry, but I'm not losing my job over a $50 dollar credit so I can wait a month to get a new job just to pay my bills. I've had times at work where I almost want to cry on the phone because this customer is SCREAMING at me and I can't do anything about it to help them. My point being, if you are mad at Verizon, be mad at Verizon, but don't take it out on a representative that's following the rules at work so they can continue to put food on the table.

    Anonymous 5/12/09 12:14AM



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