Visa Customer Service Complaints - page 2

Sadly I recently found two VISA gift cards given by dear friends. Unfortunately the $100 cards were nearly zero due to inactivity fees. When I called to inquire about California law vs the amount deducted, I was told it was a "Federal Card" not CA. The agent could not explain what a federal card was since it was bought and loaded in CA. Very frustrating to lose the gift money, but to have a VISA agent not be able to explain why CA law did not apply is frustrating and irresponsible of VISA. I just received the new Costco VISA card I will not support.

Bank of America has picked a Visa card that is frequently arbitrarily blocked for ridiculous reasons. I have had this happen several times and called to find that "the Visa computer" thought my paying to buy a cell phone was a "suspicious transaction" and that when I went to pay for a hotel reservation that this was "not one of my normal transactions" so these were blocked and when I was stuck in a foreign country and paying for an airline ticket "this does not follow our normal pattern of purchases for you." so we are sorry but no. This is not primarily BA's fault. Visa in general has very poor customer service and uses computer generated decisions to protect their bottom line--the customer is not particularly important.. American Express is a much more customer oriented company, but it is also not accepted by as many places. My suggestion is not to use any Visa product unless you have no alternative

Even for a corporate 800 number, this is abyssmally awful. All I got was some guy saying "what number are you calling?" again and a again. Then when I asked if he was going to serve me, he said "please sir, I'm trying to discover the number!" As if I'd interrupted his train of thought or something. Outsourced idiots you people hire. If I can switch to a CC company, in future, that cares more about it's customers, I will.

Terrible! I am trying to talk to a real person regarding a charge on my last bill that should not have been there. I filled out a "charge back " form and have heard nothing. It would be nice to call and get personal help. The charge was on my last bill for $104.94 Amazon Membership amzn/com/prme NV. I did not authorize this because I seldom use Amazon. Please help! Questions please call

It took quite awhile to locate a number to call concerning Visa Checkout. I was helped by a very nice gentleman who understood and resolved my problem immediately. I am very grateful.

I was a victim of a fraudulent micro-transaction company. I called within the month to rectify the situation and was told nothing could be done by them, i would have to contact the merchant. which... yeah right. well i thought i was out of $300. i just called to see if they could raise my limit and was informed that i not only could have block the company but i also could have reclaimed my $300.

Got a call from their security, tried to call back and got one horrendous rep after another, sent to dead ends and hung up on over and over, finally one saying nobody would help on Sunday, no explanation as to why the original caller "Olga" didn't say that on the message she left. They made sure I was not transferred to the survey offered at the beginning of the call.

Tried again today, as bad or worse, persisted, finally wound up with "Kendall" in security, no help whatsoever. Visa/Security Bankcard Center are apparently there to make customers' lives a living hell and not to help in any way.

I recently received Visa Gift cards from Omni Card That expired when I called them to possibly help they basically told me to go put them where the sun don't shine. So with that I will be cancelling my Visa Card which I generally charge thousands on ea. month Visa should be careful who they partner with it just cost them a customer.

Thank You
Brian

We've been having issues with the fraud protection on our visa credit card. Our card is flashed at least one time per week while doing regular shopping in our neighborhood. It is frustrating and embarrassing to be at the point of sale and then have your card frozen due to "fraud protection". While calling customer service I was hung up on several times. The one individual who did not hand up on me was incredibly rude and spiteful. When I called to speak with a manager, Devon, he too was rude and condescending. The individuals working for visa are poorly trained and useless.this company clearly had no concern for quality add shown in the dregs they have working for their customer service department.

Trying to replace Visa Vanilla Gift card was a horrible experience. It took at least one to two weeks plus to get any right information. I was either given wrong information on what items needed to be provided or to call back over & over again. It was a big run around to replace my gift card that was never even activated!! And, you want to speak to a supervisor, well that takes forever too! This was some of the worst customer service I have ever dealt with! Do yourself a favor and DO NOT PURCHASE Vanilla Visa Gift cards EVER!!

After making it clear that I had more than one card to cancel, Roberta ignored me and hung up on me. It was no accident as I could not have made myself any more politely clear. She also went thru the motions like a robot reading her instructions (silently) as she verified who I was and did cancel one card. That was enough for her. Called back to go thru the grueling verification process all over again. Defineatly detecting attitude from this fellow. I think it had to do with my trying to get my debit cards canceled as this was an option on the phone menu, but not visa debit cards. I realized later this could have been their issue. If it was, this has to be a common thing,so why the attitude and why not recogonize that and explain it immediately? Or it could be that I opted out of the post survey which was an option before the assistance. Wow. Crappy!Roberta,...wow!

there is an identity scam were people are hacking into phone calls like to ssi pretending to be them in order to get your credit card number and s.s. number they are u.s.a.benefites the number is1 ididnt know where else to put thisinfo

Feb 21st, my vise card was fraudulent used. Your fraud dept. caught it. Thank You big time. So now it's March 4th and I still have no card. I called visa several times with NO Help. I am leaving town Fri. morning with out your card ! I guess the norm is, don't rely on visa.!
Will be waiting for your response.

I have a Visa HHonors Reserve Signature card which is supposed to earn a free weekend certificate at Hilton after the annual fee is paid following 12 months of spending at least $10,000. I have been trying to get my certificate for over 4 months as CitiCard (the issuer) and Visa point fingers at each other for blame and refusing to provide a resolution date. They admit I met the conditions and say there is a computer glitch "somewhere". I have spent the equivalent of days making phone calls to different departments at Citi, Via and Hilton - none of them wanted to "take charge" and resolve it. The Points Guy web site has threads indicating they know of this problem since LAST SUMMER! I will probably switch to the Starwood Amex card, no sense rewarding these guys for truly lousy service. You shouldn't reward them either...

I would like to offer my appreciation for the wonderful assistance I received from your agent, Katie Wilson. She was extremely helpful and professional. I contacted Visa Customer Service to confirm a transaction on my account, and when I wanted to dispute the charges, Ms Wilson went above and beyond my expectations. She contacted the company that I wanted to decline and remained on the line until I was satisfied. I do not know the location Katie Wilson is working at, but I contacted the Customer Service number Please pass along my gratitude to her supervisor. Thank You. Mrs. Darlene Muffler

Greetings, I noticed a charge for a service, then credit for the same amount the next day. Called VISA and said i didn't make the charge or credit. I was told since I didn't suffer a loss, call the issuing bank. VISA would not get involved. Canceled card with issuer. Call the 800 number on the charge. Got The run around from both Expedia and Hot Wire. Both kept asking me for an itinerary for a vacation I didn't ask for. I did finally get a call back Hot Wire Fraud Yes, that is the number on my caller ID.

Their attitude was the charged was reversed, so what's the big deal? the big deal is no one bothered to call the REAL cardholder and let me know someone tried to use my card.

Thanks for nothing.

Greetings: I needed to be issued a PIN number and managed to survive phone tree interrogation and a transfer to my credit union. Mission accomplished. Marbled through my general sense of pleasure and satisfaction is the grim awareness that Visa has contracted for THE worst elevator/on-hold instrumentals in poorly-recorded history. Really: the stuff was downright painful. I'm actually happy that all I can hear now is the ringing in my ears from having worked without ear protection with too many power tools early in my career as a carpenter. (See: 'Lenny Hoy, The Early Years', pages 35-51 inclusive.)

This phone number helped me so much. The customer service number on the back of my card was entirely useless. No help what so ever. I desperately needed a real person to talk to. Thank you. Why is this number not printed on the back of the card for customer service? Automation doesn't work for all things!!!!!

Visa customer service is not available for the deaf. It is totally ignorant to leave out a way to communicate problems to them if the only contact is by phone!!! Add an email address for a large number of your customers.

I am using state bank visa card and facing problem while transacting. when i perform transaction it asks OTP, and leaves a message that YOUR MOBILE NUMBER IS NOT REGISTERED WITH YOUR CARD. KINDLY CONTACT YOUR HOME BRANCH. Although my number number is registered every where in BANK. kindly revert back and sort out my problem.

Called the number listed here. Merchant trying to get another number to call for approval. Our regular number has been down for 4 hours today or longer. Unable to give me a contact number to call. This office can not give approval numbers.

Visa Dispute is worthless, motel would not give my
money back even after I gave 2 day prior notice.
they kept money, Visa wouldn't give me back my money claiming that I waited longer than 10 days, who can
get a letter from them and returned in 10 days?
Iv been with Visa for 15 years, worthless service.
That's theft, pure theft, Im 70 yo and need that money.
Will be cutting my card to bits and get American Express.

My VISA card was compromised. This person of Indian descent contacted me regarding a delinquent loan of $350 needs to be paid immediately or the police will be contacted and other "terrible" things will happen.

She said she represented Baker and Mckenzie(a huge law firm thru out the world.

She gave me her tel. no. which happened to be Pa no.

This law firm doesn't have a law firm in Pa.

The tel. no. she gave was

Please assist me.

She also provided me with all of my VISA card info.

Your early response will be appreciated.

Please void the one that was compromised



Thank you,

Jerome I. Firtel

after an hour trying to report my card lost, I was finally told to contact my bank the next day... after the weekend... because I didn't have the card number... it was lost. By then my account was pretty much cleaned out. My bank told me I was responsible since I waited to report the card lost, if I had reported it lost immediately I wouldn't have been. The banks number to report the card lost was experiencing technical difficulties that weekend. Great service.

Visa I'm very disappointed. Serving in the marines and being overseas I don't have time to deal with ur horrible service and continual transferes and no one answering. I need to b able to use my card. All I needed was to report a lost/stolen card and u tell me to call my institution? Really well why u false advertising that u deal with that and I got to call my bank?? Call my bank and they tell me to call u. And call u(visa) back and u have no record of me calling or claim. Trust me I'm done doing buisness with u.