Volkswagen Customer Service Complaints - page 2

I am so done with this company!! I leased a vehicle that has been more in the shop than home. The service department is amazing but the headquarters Sabrina is as useless as a box of rocks!!

On January 4, 2021. I have leased a VW Tiguan 2020 at VW Timmons. The sales representative who helped me, his name is Jaesen. He only gave me 1 key. Jaesen said because the parts are already closed. Jaesen said he will call me the following day for so that I would be able to pick up the key. He said that if I do not hear from him that I should call Century automotive Service Corporation for a replacement. I called Century and the guy who answered me said that I should go to the dealer and let the dealer make the claim. When I went there and asked to speak to Jaesen, when I talked to him, he and 4 other guys were just in one room talking for a long while. The guy wearing a light blue suit came to me and ask if we have been helped, my sister asked how many hours do we have to wait, and the guy in light blue suit went to the guys and talked to the guys in the room, then Jaesen came out and said he could not talk to anybody in Century for they were closed. Then Jaesen said that he will over night mail it on Monday January 18, 2021, so I could receive it on Tuesday Jan. 19, 2021. Thursday Jan. 21,2021 I called the manager of Jaesen the manager said to me Jaesen will call me for Jaesen was not in that day. Jaesen did not call me.It is now end of January and I still do not have the spare key. I think I should just return the VW Tiguan.

Volkswagen service at a dealer informs me that my complete loss of transmission fluid is due to a part in the transmission being put on incorrectly. Only V.W. Can Service the transmission. They are making me pay for the repair and it will be over 1100 dollars just to get it in shape to see if the transmission is permanently damaged. In this instance, V.W. Does not stand behind their work!!!!

VW Customer care is worst ever. I recommend that never buy a VW again. I bought a brand new atlas SEL premium 2019. The AC stoped working and when I took it to the dealership they told me there's us contamination in the refrigerant and it will not be covered by Warranty. I don't know how it got contaminated being a brand new car but this guy named Chris at VW customer care is very unprofessional and consider himself as god. When I filed complaints with him he said if he refuses the claim no one can change is decision. This guy needs to be taught a lesson by the senior management at VW. I hope someone at VW above this guy fixes his attitude. I ended up paying 3k to get my AC fixed for 1 year old car that has 7 years warranty. Never never again I will look at VW...

I own a 2010 VW CC that recently stalled out on me at a gas station and would not start pain having it towed to the closes Volkswagen dealer to me after the text inspected the vehicle it was founded the timing chain jumped teeth which is a common problem that Volkswagen is aware of also led to more damage in my vehicle which at this point the dealership then put responsibility on my warranty company and myself I brought the car and not starting and along with my warranty and myself it is now costing $5,000 this is ridiculous Volkswagen I will never buy your support again and I will definitely never return to Jennings Volkswagen in Glenview Illinois

Not impressed with my experience at overturf service make me want to trade off my car for something else cause there no other dealer close by to help

My grandaughter purchased a used 2012 VW Tiguan from AutoNation VW in Las Vegas, Nevada in November 2019. It was purchased with 2 remote keys. Two days after purchased she discovered one of the remotes did not work. She took it back into the dealership and they replaced the battery but it still didn't work. She took it in again and they were going to reset the remote but found it must have been dropped in water by the previous owner and was rusted. The sales manager said it would be $400 to replace it. She told him I bought it with 2 remotes therefore they should be responsible to replace it. The sales manager then told her he would split the difference. She can not afford to do that for one and two they should be the ones to pay for the additional key not her. A call was made to the Sales Manager, Robin, but there has been no return call. She and I neither one are happy about they are quick to sell a vehicle but not to ensure all devices work and are supplied to the new owner. We will never go back to purchase another vehicle from this establishment and we will share our disappointment on social media. We will not recommend anyone we know to buy from them.

Vw customer service is by far the worst. Your team of so called professional are by far professional. I will never ever in my life time buy another piece of junk made by vw. I expected to call and get some type of help with this vehicle, but the answer I got was " what to you want use to do about your problem" if I could have reach through the phone you Oliver I would have slapped.

Worst and pathetic service. Service station mechanics do not have proper knowledge about the car. They do not understand the problem. Elite, Bangalore service centre is worst in class.

No customer care. Worst VW India. I will never let any of my friends/relatives buy so called German make and pathetic service.

Owning POLO GT TSI 2018 model.

I left my 2014 Jetta hybrid on 12/26/18 with the local dealer, Miller Auto in Lebanon, NH due to an issue with the engine coming on while braking. On Friday 12/28 I had a call from them to say it was a transmission computer issue that needed a part and it would be covered by warranty. They could not order the part until the following Wednesday as VW was closed until then for the holidays. Since I was also traveling until 12/31, I made arrangements to ride share for a few days. On Thursday, 1/3/19, Miller called to report that the part was back ordered for 30 days and that it was probably not safe to drive my car. They did not have a loaner available until the end of January. They suggested that I call VW Customer Cares line and ask about loaners or coverage for a rental. I spoke to a rep who said she would check with the district manager and give me an update on Friday by 6 pm. I got a voicemail on Friday late afternoon to say that I would get an update by 1/8. I called today and was told that I would need to wait for my update as the rep had not contacted the regional manager yet and that she had other customers to serve so I would need to wait. I have a job and while I can sometimes share a car with my husband, who also BTW has a VW, that does not work everyday due to the nature of our work which on many days requires the use of a car for work. I rented a car for one day last week. I feel like a loaner should be obtained or VW should reimburse me for a rental. It is a warranty issue with a car made in the years of the last VW fiasco. I like my car but I am very unhappy with the customer service surrounding this issue.

My husband and I purchased an Atlas at Gunther Voltswagon in Davie, Fl in Nov 2018. We took the car home and found that I was unable to drive it due to health issues. We called the next day and asked to bring it back. The sales person said that he was not sure what he could do. When we went to the dealership the sales person had us speak to the manager. Since we could not return the car, we asked to upgrade to the automatic version and pay the difference. The manager said this was not possible since our credit was good and the deal went through electronically. If our credit was bad it may have taken longer so he would have done something. Then he said since it was the end of the month, he could not do anything but if it was in the middle he may have been able to do something. We still have the car and I cannot drive it. I just feel we were taken advantage of for the time we purchased the car. I would say to beware of buying at the end of the month. They did nothing to help us or even try to work with us. To me that is poor service. They obviously don't stand behind their product or care about their customers. Just the sale!!!

I have a registered complaint. You MUST contact me promptly. I have made multiple calls. the case # is 181191258
Deborah Armstrong

You will have a bigger case on your hands soon.

I bought a POLO 2014, and tried to put my phone on the bluetooth to see how it starts to react in Chinese. The Israeli agents put a non - original device, and they don't care of the customers' problems. I need to pay a special place to fix it. Shame !!!!

I have been leasing my 2014 VW Passat TSI with for 3.5 years. My leasing experience was pretty good and m salesman was really awesome. I leased my car from Gaplin VW in Van Nuys, CA and felt really comfortable with my decision at that point in time. Throughout my leasing term I never had any issues with VW, all of my maintenance was taken care of through them and the car ran pretty well. The car was so amazing that I extended my lease by another 6 months just to determine if I wanted to purchase the vehicle but after my evaluating I decided that I should be saving money so I did not to go through with the purchase. I turned in my car on October 22, 2017 at the Volkswagen in Pasadena, CA. I was approached by a sales manager and advised him that I wanted to turn in my vehicle; he then told me that I could certainly turn in the vehicle there with no problems. I than explained to the manager that I was told that I should have some kind of written document that explained the condition of the car along with mileage information as well as any other necessities. I was told that they would absolutely take care of me and that I shouldn't have anything to worry about. The very next day I called the VW leasing company to advise that I had dropped off the car and wanted to make sure there weren't any outstanding balances or anything else that I needed to do, the operator told me that she did see a note that I returned the vehicle and that I would receive an end of lease invoice. About a week went by and I received the end of leas invoice that stated I owed $1200.00; I was shocked and highly confused as to why I was receiving this invoice. Immediately called VW end of leasing customer service and asked to speak with a manager, I spoke with Mike Nardoni on 10/31/2017 and he advised me of the breakdown in which VWs third party inspection company SGS quoted them with a breakdown of the charges I was being held responsible for. The 1st charge was a Gouged Front bumper, in which I had replaced under my insurance company Progressive charge $162.00. The 2nd charge was a Previous repair right quarter panel repair, which was also take care of by a well know repair and paint shop charge was 157.50. The next charges were for all four tiers that needed to be replaced and stated on their statements as worn for $120.00 each and lastly there was a $350.00 deposition fee. I asked Mike to speak with his manager and he appointed me to his supervisor Glen, which also broke down the same charges and stated that he would be willing to take off the right quarter panel charge because he couldn't see it closely in his images but that would be all that he could do because I should have gotten the 3rd party inspection before turning in the vehicle. I explained that the sales manager whom took my vehicle should have explained that and shouldn't have taken my vehicle without the inspection, I told Glen that I was not advises of the inspection at the time or return and would have had that done if they were not able to do it. I then told Glen thank you for his time and ended the conversation as I was completely furious that I have been a committed customer paying VW for the past 3 years and that was all that they could assist me with, I feel so taken advantage of and I feel that this is very unethical.

I recently bought a used 2013 VW CC sport, its an great car until I reached 100,000 miles the rear tires were cupping and making loud noises so put new tires on all four only to find out the engine service soon light came on and its said that cylinder 1, 3, 4 are misfiring so easy fix....bought new coil packs and spark plugs....two months goes by and the coil packs are misfiring again, not enough power to the move the car so almost got into an accident at the intersection. luckily I had warranty on the coil packs and traded them out and it happens again so I research this problem to only find out that its a carbon build up that's the problem. they recommend taking the engine apart and replacing the fuel injectors and manually clean the headers and what not....I asked the dealership if there a recall on this crappy design. nothing can be done so I have to pay out of pocket. which is $1500.00 im never buying a VW car again. I THOUGHT GERMAN ENGINEERING WAS THE BEST. I guess not...only good at engineering large group showers. smh

I have a 2003 VW Eurovan with 238 K miles and it is starting to fall apart. I want to either refurbish my van or buy a new VW van. Can you direct me to a business that rebuilds these vans? Or can you let me know when the new van wil be available?
Or can you pass this on to someone else in VW?

I have a 2009 VW Beetle that both headlight housings are broken. Also, the ignition sticks when putting the key in and only a select few people has the magic touch to start the car. The cost to repair both of these issues is about $2000 ($1000 each). I think VW should give me discount on parts and labor to fix both of these because both issues are ridiculous in the first place. Headlights housing should not break and especially if the cost of them is over $1000. Please respond to me with who I should talk to about getting a discount.

Service advisor Matthew from VW Boksburg is pathetic rude and downright full of himself.

On October 20, 2016 I asked Three County VW located, 701 Riverside Ave., Lyndhurst, NJ 07071 to diagnose why my Jetta 2004 tdi hesitates at ~3k rpm?
I explained to a person who was receiving my request what changes had been made in my car. He told me to bring the car in. I even provided the technician a printout of my VCDS 21 results of the engine scan.
To my surprise, I didn't get what I paid for. The technician gave me the same information about my car which I had already told him. And besides that, he requested that I reverse all changes done in the car, come back, and then he will make the diagnoses.
I am not satisfied. They charged me $128.40 to tell me nothing.

I own a 2010 Volkswagen CC. I purchased the car from Volkswagen of Naples, Florida. In early April of 2016 I received a recall notice for my Takata SDI driver frontal airbag. The recall notification described this recall as "IMPORTANT" ans stated that this could result in serious injury. Now 6 months have passed and my dealer can't or won't even provide me with a due date for the failure to be corrected. If I am injured or killed who is responsible? Me, my dealership, or Volkswagen of America? Last Friday I filed a complaint with the NHTSA. They advised me that they would file my complaint with the Office of Defect Investigation. The complaint number Please provide me with an explanation for this unreasonable delay in making the parts available.

I was treated so badly by Melissa at x5023 in finance dept. I was told I wasn't a customer because my husband financed the car. I pay the bills on it. She was so rude and unprofessional. I also have had my 2 year old jetta in the shop 12 times. I have been given false information and left on hold 45 minutes each time I call.

I WAS a loyal VW customer until this past week. The body control module went out on my 2013 Jetta TDI. Dealer priced the part and labor at $1100. This car is barely outside of warranty. The dealer then failed to reconnect my windshield wiper tank. I was planning on keeping my TDI after the November deadline, not anymore. You can take your POS car and shady, overpriced dealerships. Toyota, here I come!

Sir,I have a doubt,im purchase a polo 1.2 petrol.in last year,2015 model. This first service time is break, after one year.and 20500 km driven.. So I have get company warrenty,or not??

Pls contact me. I am devastated the way I have been treated by vw. I have taken to vw for service since then it has been breaking down. It has been towed to vw twice after service. I have logde the complaint instead of resolving the matter the manager covered the guy who was dealing with the car. When I checked the invoices they all don't reflect what was done. Only money is reflecting.please support. The car is towed home now sitting hear and not working because they are keeping on draining my money. I think they take me for granted as I am woman. My husband took over but still there was no resolution. I don't have transport as speak.

Last month I brought a new Polo GT(automatic)which met with an accident with another car and got a small damage in the front grill and bumber. I have already taken the bumber to bumber insurance. Today its been 14 days since the volkswagen took it for repairing. But every time they are telling that after two days it will be ready. It was my mistake to choose Volkswagen through EVM motors at Trivandrum branch. Actually my friends adviced me earlier don't choose volkswagen since they had lots of bad experience. When i bought the vehicle this was explained to the branch head. But he told that earlier it was some mistakes made by the staffs and now everything is perfect that's why I bought the poloGt. But as per my experience I would never advice anybody to buy volkswagen cars. The after sales service of volkswagen is very bad. Now I am thinking to sell this vechicle and buy a toyota car.