Webkinz Customer Service
User Reviews, Ratings and Comments
NEGATIVE Comments
132 Negative Comments out of 151 Total Comments is 87.42%.
POSITIVE Comments
19 Positive Comments out of 151 Total Comments is 12.58%.
Issue Resolution
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Well first off this is nonsense! You cannot reach a live person no matter how many time you click 0. My webkinz account will NOT allow me to adopt the FOUR webkinz I brought. It hasn't been loading for the past three days but everything else is working fine. And why do you have to email webkinz to get them to respond?Does it matter 5/20/13 3:13PM -
There are apps for the iphone where you can play Webkinz games, bank the points/kinzcash, then sync them to your Webkinz account - that is, if you can get to the server.....It worked at first, but now all you get is "Login Failed - The Webkinz service is temporarily unavailable. Please try again later." Well, it's a few weeks later and it's still unavailable......there's no online help that I can find, and it sounds like there never will be....
As far as the website itself - it's slow, sometimes boots you out for no reason, and what they've done with taking away a lot of the stuff from Kinzville unless you have a Deluxe account isn't right. It used to be a good tool to teach the kids about life, now it's just a tool to get them addicted to the games to buy more "stuff"......MakingEndsMeet 5/17/13 1:01PM -
They no longer have phone support and emails seem to be answered by a robot.Anonymous 5/16/13 10:27PM
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Webkinz Customer Support is a joke. I don't think it really exists. I have tried calling, sending messages and e-mailing to no avail. When you try to e-mail with a question, you are asked a series of unrelated questions, just to put you off, I would surmise. Every time they update or add an item, it screws up something on my screen and I have to walk through fire to get a resolution.Anonymous 5/16/13 5:37AM
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I have set up accounts for five of my grandchildren and one for my house. We have purchased over 200 Webkinz. To take away original games and make them deluxed is pitiful. Word challenge is the main reason I set them up for learning. As each one comes up for renewal, we will have to think long and hard if we will bother. And technical support is pretty nonexistent. Shame on you GANZ!!!!grandmaroxann 5/7/13 12:13PM
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It is impossible to get ahold of customer service. The website is designed to keep people from contacting them and closing their account. The phone number for customer service is a recorded line and they tell you to email the company but no email address is provided. I attempted to dispute the recurring charges with Visa but they too are accustomed to these on-line scams and they would not allow me to dispute the current charge and they were lukewarm about whether I could successfully dispute the next charge. Rather than wait around, I contacted Visa and reported my card as lost so they closed the account and Webkinz can no longer charge my Visa. That's the only way to deal with this dishonest company.Cindy 4/26/13 6:41AM
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They have taken away their customer service number and emails seem to be answered by robots or people who cannot read. It is terrible not to have good customer service.Anonymous 4/20/13 8:39PM
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I HATE WEBKINZ COTACT... so annoying I tried calling and what happens nobody picks up then I emailed then and nothing so ugh annoying anyway my problem I got a webkinz rockerz from the estore and only to find out I did not get anything for my 15th pet or the vip and backstage pass! webkinz always has problems mosty I hate there service!Game lover 13 4/9/13 7:41AM
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I used to love webkinz when I was in primary school. It was fun and people who weren't deluxe members didn't miss out on much.
Then I got bored with it and quit for a while.
Today, I remembered webkinz and logged in to see what had changed.
My good lord, it became completely awful.
You have to pay quite a sum to be a "normal" member and more to be a deluxe one.
Even games or options or even items that were previously available to non-members are now off-limits to us.
And you had to pay your virtual money to get shops and places back.
And us so called "free members," are just trying out the site from what the newspaper says.
It used to be a place where there was equality for all the members and the only fee you had to pay was for getting your pets.
Webkinz went from a fun site to a place that I'd never want to have visited at all.Anonymous 4/6/13 7:17PM -
Good customer service reps were few and far between back when you could actually call and talk to someone. Often I've known more than them! The glitches with this website have been going on for years, and the programmers keep ignoring them. Now they're taking away games and activities that you have to pay extra for. Haven't we paid enough with all these Webkinz plushies and other merchandise? I don't mind new stuff for Deluxe members, but when you take away a benefit of normal membership and make us pay more to access the same thing it is simply rude. What a poor way to run a business. Unfortunate I see an end in sight for this game unless something changes. Ganz is limiting their customer base.Anonymous 3/25/13 9:34AM
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am very disappointed that you can not speak to someone in customer support. I
send them the email post that they want,
and still no response. Have spent 100s of dollars on webkinz and have been a deluxe member for years. Not anymore. Ganz is not the company they used to be.
Shame on you.Anonymous 3/24/13 11:12AM -
I Don't Think That It Is Fair That Webkinz Maker Restricted All The Games That Used To Be Played.the Kids That Have Been Playing Webkinz For The Longest Of Time, Dont Get To Enjoy The Fun Games That They Used To Play Or Enjoy Sending Post Office Items To Friends. But Most Importantly, They Put A Limit On The Items One Can Put In The Dock. They Are Constantly Teasing Kids Into Asking Their Parents To Buy Deluxe Membership But They Either Cant Afford It Or Think It Is Just Crazy.ANONYMOUS 3/23/13 10:38PM
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I've been playing Webkinz for as long as I can remember. Back then, the game was fun and friendly. But as I grew up, I got bored of the game and moved on to other online games (Club Penguin, Toontown, etc.)
I decided to come back after a few years after I bought a new toy and enter the code. Things haven't changed, and I did the things I used to do when I log in. I even got addicted to one of the arcade games called "Crafty Canaries."
I quit again and decided to come back today, but MAN... things got awful!
Now I have to pay and get a deluxe membership just to play my favorite arcade games. There were also a few bugs, and when I try to contact them, they still didn't fix it. And the people who play today are simply RUDE. I can't believe how a good game something like this in the past became awful and mean-spirited in the future. I decided to quit today for good.
I hope they will fix the mistakes they did in a long time to come.Anonymous 3/7/13 5:42PM -
the email address turns out to be "UNDELIVERABLE"
the phone number only reaches a recording that directs you to go to the website, select customer service and fill out one of their forms where you supposedly get issued a ticket number. I did that this morning, 10 hours later I still have not received an automated response or ticket numberAnonymous 2/28/13 5:41PM -
I am extremely angry! I dont like, AT ALL, that webkinz is making "epets" that are so amazing, cute, beautiful, and not making them into plushies. Honestly, what the heck has happened?! I know im not the only one who feels this way. I contacted the ONCE before and they actually answered! but gave little to nothing information about any of it. so that makes me mad. I want the floral fox, sun fox, moon fox, etc, to be a plush! they definatly look MUCH better than the ones that are actually plushes. I mean really? You would TOTALLY make more money if you make those epets stuffed animals! I mean seriously. HOW DISAPPOINTING!Anonymous 2/25/13 5:36PM
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I want to add to the complaints regarding the recent changes giving Deluxe Memberships added Arcade games that were previous to regular members. Also, areas like the Vacation site, the WShop that was available to everyone is now just selective because of items given to Deluxe. I am a Deluxe member but feel it is VERY unfair to those who cannot afford Deluxe. Webkinz was very entertaining to 'my' friends, but now all I hear are complaints. Webkinz you need to put back what was available to non Deluxe or you will be loosing good customers. The additional 'perks' give Deluxe is not worth the disappoint my friends are feeling.grandmom13 2/18/13 8:05PM
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I love my webkinz have over 1200 spread out over 5 accounts. I am a deluxe member and love it very much!! However their customer service now doesn't exist. I can not see them having a good future. Its the beanie baby craze all over again. Kind of wish I wouldn't have spent sooo much $$$ since 2007 on them. 1200 pets between $10 and $100 each.. Time to find a webkinz addictz recovery group :)lovemykinz7 2/14/13 2:59PM
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After having read through these comments, I know I am not alone. Ganz once HAD a good thing with Webkinz, but now that there is absolutely no customer support left...among other problems...I foresee the demise of Webkinz drawing near!Anonymous 2/14/13 8:23AM
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Customer support? There is no customer support! Why provide a phone number, if it only gives you internet information. The only way to get the phone number is from the internet! I have sent emails that are ignored. I have tried emailing Ganz. Ignored. The fact is they are ripping off children. Shameful. My daughter bought a webkinz party for 10000 kinzcash and it didn't work. The problem is not listed in their canned questions list, so I am screwed.carblanket 2/13/13 12:51PM
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I have several Webkinz World accounts and have been playing the game for over five years. During that time, I have weathered good and bad changes in the site both in Webkinz World and their ongoing news sites. In the beginning, it was much easier to resolve a problem because there was someone that you could actually talk with and if necessary; they could log on to the account and actually see the issue. Unfortunately, here of late indifference is normally the attitude that any problem is greeted with with very few exceptions. The News sites are anything but user friendly – it tells you to join, good luck with that… You will never get the confirmation email needed to complete the process and it is an exercise in futility to fill out a trouble report, because it goes unanswered and it doesn't do any good to call Ganz, because it's automated and they can't help... And this is not a recent problem but one that has been ongoing for months. The company is so busy creating ‘New Worlds’ such as Webkinz friends, Amazing World, TailTowns Friends, and Nakama that they are leaving basic customer service to poorly trained representatives who are clueless or simply don’t care if the customer's problem is resolved or not. Leaving more more customers wondering why there is such a big push to make your account deluxe, when the limitations are still the same for both deluxe and regular accounts. It’s really a shame that Ganz has not made an effort to try to fix what they already have before moving on to some other vision.Anonymous 2/11/13 5:20PM
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Webkinz is a great virtual world filled with excitement for children, though it is upsetting for Webkinz lovers to see that many of the features that were once open to members are no longer available unless you become a "Deluxe" member. It is also disappointing that when you're not a member at all, it tells you to become one, and if you do, you will get all of the features a regular Webkinz member gets. This is not true since you do not get absolutely ALL of the features. Your average member will be able to visit many places in Webkinz World, such as the Curio Shop and the KinzStyle Outlet. However, even after purchasing at least one Webkin with a code, you still do not get those features. Is there a number of pets you must have to be able to have all of those features? Overall, "Webkinz World" is becoming very disappointing for many.Anonymous 2/10/13 7:06PM
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My kids do not want to play with their Webkinz anymore. It was originally set up to be a fun snd safe website where kids purchased a Webkinz pet and place them in the house that they were able to design as they liked. They really looked forward to playing Webkinz as they could earn kinz cash and buy little things from the W Shop for their house and dress their pets how they wanted to. It taught kids money was hard to come by since the games were rather challenging. They learned to take advantange of "sale" items and were careful how they spent the kinz cash they were able to earn. They also understood all these items in Webkinz World are just little cartoon drawings and certainly not worth real cash other than the purchase of thier webkinz pet. This new "you have to be a deluxe member" to play with all that webkinz has to offer is totally ridiculous and the kids know it. They realize Webkinz is now gouging and have become very disapointed with the whole Webkinz thing now. I think Webkinz is blowing it and will probably wind up losing busines as one by one customers drop them. "After all money is hard to come by"! "Right Webkinz"?Anonymous 2/9/13 12:30PM
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My son and I have been loyal Webkinz Customers since 2009. We have spent a lot of money on all products Webkinz. We that I got hooked on all the fun in the beginning but it is no longer fun to play and my son has all but dropped his accounts leaving me running 7 total. It has becoming less and less fun for me as well with all the glitches that do not get fixed and promises that never get followed through on. There is no longer any Customer Service except for an email contact and the only response you get back is a form letter that is sent by a machine. All Ganz cares about anymore is the almighty buck,they no longer care about the loyal customers that have brought their company to where it is today, the paying customers. There focus on Deluxe only lately is the straw that broke the camels back. When they take away games that everyone has been able to enjoy for years and attach one of those games to a room challenge in order for a player to get the "Grand Prize" for the challenge is completely unfair. There are many of us that no longer see the Webkinz Click to Win Ads on the GanzWorld website and if we can't see the Ads we can't win the prizes. Does Ganz care? NO!! In my opinion they are driving away their customers and if they keep going in the direction that have been as of late it will not be long before there is no more Webkinz for anyone and that will be very sad for those of us that have years of dollars, time, and love invested in this product.Anonymous 2/2/13 10:31PM
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I am happy to see others are fed up with webkinz going deluxe for all the things that use to require just buying the code. Well no more for us. Between the kids they have 9 accounts, with at least, 11 per account. They see something or a game and then they can't play or get it because who can afford to go deluxe. Greedy greedy company because now buying a new code once a year isn't enough.
Have been contacing support about a stuck car in between the rooms for 5 years now and they still haven't taken care of it.hermieyellow 2/2/13 8:39PM -
They took away games and features from regular players and made them avaialable only to those who pay a fee in addition to spending money on pets. Now they have stopped phone support for technical issues. They always have some because every time they add something new they break something that worked before. Emails do not work very well because either they are answered by a robot or the answer indicates that the person cannot read because they do not answer your question. I have been a loyal customer and spent a lot of money over the past 5 years but not being able to phone someone when something doesn't work is not a good sign and there was absolutely no warning or announcement about it.Anonymous 2/1/13 11:07PM
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Webkinz took away arcade games from members by making them "Deluxe." In other words: YOU HAVE TO PAY TO PLAY! Didn't we already pay, when we bought a Webkinz plush? And isn't that taking away something from an already existing account? How are they getting away with this? I have bought A LOT of Webkinz in the past, and that is where this is ending, I guess-- in the past. Very greedy, insensitive decision on the part of Ganz. I am VERY DISAPPOINTED!Ripped Off 1/8/13 6:07AM
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I am posting to apologize for my last comm-ent. I finally found the tech support phone number. I called them and they answered on the first ring, immediately reset my Spree account for me. I am sorry for not calling them first to give them a chance to repair the problem. They were courteous and polite and very concerned about fixing my problem. So sorry teckies at Webkinzland.judeski 10/25/12 2:09PM
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haha i called and i said i wanted to suggest a pet called a chinese crested :) she was so nice about it and i was just being funny. i hope they make it though LOL so i called and she wanted my username... but last time i called they didn't ask 4 it...maybe they will give me a prize! rofl it was supposed 2 be a prank call but it turned out to be a pet suggestion lol! she said have a nice day and said you 2 and we both hung up LOL.meow 8/19/11 9:17AM
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Cannot get the webkinz.com to come up all the way so I cannot log in. What's up with that????? 8-9-11 8pm AND HOURS BEFORE!urwacko 8/9/11 4:53PM
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I love the fact that when you call they are very understanding and patient. They helped me out as much as they could and it was great!lady 101 8/4/11 3:06PM
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To the staff of Webkinz:
This is about the Webkinz pet of my younger sister. In December 2008, the pet of the month was the polar bear. That's exactly what my sister had and SHE DIDN'T EVEN GET ANY OF HER PRIZES!!!! That's NOT right! She was really expecting all of those prizes and got really upset when December came and she didn't get it.
Another thing, your site is SOOOO slow! It always says, Please wait.
Hope you read this and fix it.
lela 4/22/11 4:11AM -
My daughter's account would not let us log in, saying that the user name or password was incorrect. We were certain that it was correct. After speaking with a Webkinz tech I was able to get it working again with all of the things that were previously in her account. Thank you so much!Anonymous 2/14/11 1:49PM
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After I read these reviews I was almost afraid to call Ganz. Fortunately it turned out fine. She canceled my automatic deluxe renewal, since I could not log into the store. She also reset my password.
As long as the auto payment is truly taken off (I won't know for a month till billing time) then all is well.
I guess I should be grateful that my experience with Ganz was not bad at all.Bellaratta 2/11/11 12:46PM -
I just called and my problem was resolved in under 5 minutes. I think they were a great help. Nothing negative to say here.Anonymous 1/13/11 3:09PM
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Webkinz is an awesome website. My best friend and I share an account.But the customer service is excellent. The technical guy was polite and had my problem fixed in three minutes. The problem was that the room and pets would not load. They had our account reset and got the problem fixed. My friend and I are very happy.webkinz gal 12/27/10 12:40PM
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Just called and got right thru to a rep. She was very helpful and friendly. We missed the birthday party my daughter paid 1000 kinz cash for because the time on the site was an hour ahead of our time zone and we didn't realize it. I am very satisfied with their customer service.Anonymous 12/22/10 10:47AM
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support email bounced. But phone svc was great!lecta 11/15/10 10:13AM
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I just called webkinz with a technical glitch and I had absolutely excellent customer service. The technician was polite and had my problem fixed within 3 minutes. I did not have to wait and they even were concerned about my webkinz experience. I don't understand all the negative press here. I have no complaints so far.judeski 8/4/10 10:18AM
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EXCELLENT!!! They got my problem resolved quickly. I give them 8 stars out of 10, only 8 because that operator voice in the beginning is annoying!!!whydoyouneed2know 6/21/10 1:14PM
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I just used this customer support number and got my problem resolved within minutes. I wasn't even put on hold at the beginning.Anonymous 3/4/10 7:24AM
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Just called aboout 5 mins ago answered right and was glad to help me out! Fixed the problem and we are good to go. Great customer service...Thanksamis22 1/8/10 9:20AM
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I called the number listed above today. No problems at all! They were great! Spoke with a man in Toronto and he solved the problem quickly for us. Great service!!
ThanksMomof5 12/30/09 9:08AM -
I just called to get a password reset and they did it in less than 3 mins. I was really impressed and surprised b/c they said they won't do that unless you have the secret code which we did not have. So excellent job webkinz - very impressed and my daughter is very happy.
matt z 6/29/09 1:05PM -
My daughter lost her password and secret code. We got very quick help with this number. They asked for user name, name of pet owner and birth date. The Customer Support rep was very understanding and helpful. Tnanks!daddy_kinz 4/16/09 7:11AM
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What's up with Webkinz World? I sent an email to Ganz customer service, but got no response. That's after I searched all over their website looking for an explanation to the problems. However I did find information about this on a site called Webkinzinsider.com. ... Taylor Ganz joins Profitability Consulting Group Ganz also is handling client services including organizational development, customer service and employee recruitment. With nearly 25 years of industry experience, Ganz was chief operating officer of the former 25-store Los Angeles-based McMahan's ... |
