Xbox Customer Service Complaints - page 3

Their customer service is the worst. Don't waste your time. You'll be transferred out of the us to someone who is zero clue what they're doing. When I asked to he transferred to a ma her to complain, they put me on hold and never picked up.

Worst customer service ever!! Definitely do not recommend anyone getting an Xbox. They've been happy to receive monthly payments of 6.99 a month for 5 months whilst we had bought a Xbox live gold for a year but will only refund the one month!! Erin the 'manager' was an absolute joke who couldn't be bothered to try to even help with this issue and ' renx' Couldn't even be bothered to return a call!!

The Game Outward has soo many bugs that it completely ruins the game, happened to try coop with my wife and upon loading, all my skills were gone, a couple hundred hours of intense grinding to get gear and currency totally gone,i was left naked like of everything. Your starting character actually starts with beginner skills and those were even removed. Microsoft has their name on this game, they need to reach out to the developers Ninedots and demand they release a patch that fixes unbelievable garnage bugs like that. This is false advertising by the company. This in legal terms would be like an automobile lemon law.

To bad you dont setup some type of protection when a c.c is used. I just got my bank card cleaned out. Such bs, fu

It seems a good few of you are saying that your kids used your card for several months, and you have tried to erase the card number for the Xbox but it keeps charging. Well I don't feel sorry for you, an easy fix is call the card issuer close that card and issue a new one with a new number. I get it kids can be sneaky but seriously who is the kid? My 3 year old grandson woke up before my son and charged over $100 dollars about week after my son removed all the cards because he was afraid it would happen. But my daughter in law didn't realize it and added her card back in. Live and learn.

tO EVERYONE ON THIS BLOG!
My fiasnce and I are going through this right now!, Report all charges to your card company. The law states that an unauthorized purchase is an unauthorized purchase. We also took the xbox away from the kid for good. He knew what he was doing. A large screen with a big yes to purchase button pops up....very well knowing he didnt have any money or card of his own, he spent ours anyways, and your alls as I can assume. Next about the support thing... I got on to the virtual customer service, keep asking for a live rep on the robot call, eventually a box will pop up and say "live representative" click on it and Wait. I got a message back from Freddy D at x box. I told him to call me at my office, and that I was pissed. He called me and confirmed it was my step kid. I hope this helps, I want to know what you all did as punishment to your kids for doing this ? Any advice helps.....Mad in Missouri!

So today I found out my 9 yr old as spent over 800£ in the past few month on my bank card is there a refund number as they keep sending me an email saying case closed wivthout refund

Microsoft is getting rich from parent's mistakes and lack of tech knowledge. My son has placed so many unauthorized charges on my accounts that I've lost count. You can't actually talk to a customer service representative, you have to go through an online chat. These reps mean well, but are very limited in what they can do. Of course, the refund "deciders" are not available to speak to you. I had put a pass key on my son's Xbox. I didn't find out until >$400 later that his system had been set up as an "adult" system so, therefore, all he had to do was turn off the pass key requirement and bang, hundreds of dollars worth of charges. I explained that we couldn't afford to lose that kind of money and as far as I am concerned their security options are ineffective. I am furious with this company and they have THE WORST CUSTOMER SERVICE I've ever seen. I have asked repeatedly by email that someone call or email me to discuss this rip off, but I have heard nothing. They are getting rich off the backs of hardworking parents who want to make their kids happy but who aren't tech savvy. All these purchases are for "virtual" merchandise and they would lose very little by fairly refunding at least the largest purchases. I even threatened to contact an attorney, but that got no response either. Horrible company!!

Xbox company should get horrible reviews, very greedy people, my grandson somehow was able to spend $315 on skins? And we did not allow him to use them.... Tried to get account refunded, zero satisfaction so the Xbox is being sold and we will go with play station if anything at all... We placed parental control but it's our fault any credit card info was ever used so a lesson learned about us and about the Xbox people. If you can't trust the control settings then that's sad and bad... We hope others can learn from our mistakes and I personally wish Xbox would self destruct it's success thru poor customer satisfaction experiences.... We probably spend $500- $1,000 per year on games and legit purchases. But that number goes to zero from us now.

They do not refund at all. Stolen account and all kinds of charges and they said they can't refund anything. Bunch of crooks if you ask me.Need to take a lesson from Nintendo at least they aren't that damn greedy.

I agree with the top person who left a comment lyingredients about stolen cards won't cut it and is moronish. What happened to me was my very clever 9yr old logged his profile onto his older brothers console wich didn't have same parental settings then made a vast amount of purchases then went back to his console to use the purchased content. So if you have multiple consoles be aware only the one you set the pin or password on is secure from these purchases. Microsoft are unforgiving as it is preventable if you are vigilant or learn the hard way as I have. Thanks.

Every parent on here who claim their credit card was stolen is a fu*king moron. Dumb parenting at its best, and kids acting at its worst.

My son purchased a Battle Pass on December 6, 2018. He was charged twice. The order numbers are 7499581032 and 5468028015. He did receive the battle pass the promised V-bucks for one purchase.

There was unauthorized purchase on my xbox
I would lik to get refunded on my visa debit

My son snuck my debit information for his x box account he drained my bank account. I am not very Tec savy but I am going to take the tv and x box away forever. I asked him to write me a letter as to the details what ever he wanted to write. I was looking for acts and passwords etc to figure it out but this is what he wrote. First I took your bank card from your room. I put it on the Xbox one I did this about the ending of last month. I used most of the money on rbucks and some on games I think I stole some were aground 5k maybe more. I felt bad at some points, but the urge was so strong I couldn't stop it was like a drug and most of the time it felt good. I feel like I should Die or live in prison for my life or be torchered evenhomeless whatI did needs to stop. I need the worst punishment possible. I want to go to jail today and sometime in my life pay you 10 times as much as I stoled. If itit doesn't stop I hope I go to Hell.......as a mother I don't want my son to feel this way I don't believe in Hell I don't want to arrest him or start a police report and ruin his Liife or chance of getting into a good college. He shouldn't feel this way. games shouldn't be so tempting. And there should be controls set up to limit sales and solicitation of upgrades or skins electronic clothes. a child should be able to play a game without needing to spend $ 5 to $1000. There should be a control to never let a debit card to be linked or for money to not be taken out. It's to easy for are tec saves children to set up accounts and steal there parents money without us realizing. I am one of those parents that don't play games and doesn't want to have a bank account set wit a game. Microsoft is utterly indeed criminal. There is no easy way to get through to them.

So sense i had a game for 3 months i cant get any money for it

My son for the past 3 months has spent money out of my account without consent. I have tried to remove card from account numerous times but it will not let me. Try to contact Xbox (microsoft)numerous times and nothing. How do we resolve this issue and get our money back? Someone mentioned lawyer...i think it's time for a class action lawsuit.

My son spent $50 on my xbox account on Madden 19, how do I get a refund for my money

my son spent $2,600 dollars on Microsoft Xbox without my permission. I called Microsoft they took my claim. Said they would call me back never did. And about two weeks later they credited my account for the money lost

First I want a refund on kotor 2 . I bought for $10 and it's unplayable!! At least twice I put 8 or more hour in this game save it then go to get back on next day or two and nothing I did the last day saved !! That's like 16 hours of game play lost !! The game is unplayable don't want to go do 16 hours of the same stuff again .. that I just did ..and I'm sure never gonna try and play it again cause I don't wanna waste my time .. if game is not gonna save .. not to mention all the times it freezes !!

Also im probably gonna take my Xbox one x back .. I have loved Xbox since original console.. it made me give up on PlayStation cause it was a better system same as 360 .. and I had Xbox one when it first came out . Never had problems with it !! But since I upgraded nothing but trouble !! I'm always getting kicked of internet and it's not my internet !! Cause my phone , tv, iPad , and everything else works fine all the time !! It's just the x box one x .. my son still has a regular x box one and it works fine also .. I get on with support and they tell me I need to hard shut it down . But why ?? Never had to hard shut down my other x box one !!! I come home from long day of work it takes me 10 minutes to turn on Xbox find out I'm not connected. Then I have to hard shut down system wait for it to turn back on .. pain ... and yes I tried network check .. it says I'm connected to internet but not to Xbox live .. nothing will work until I unplug Xbox and plug it back in ..

My son just bought vc's 130.00dollars worth how in the world can i canel this transaction!!!!

I know this is not the first time this has happened,I'm in one city my son is in another being that you don't give but one options with our credit cards that is making them accessable to the controller of the system my son has spent money he shouldn't have how do I redeem my money back on my card my email is )his info is down below

Most complaints here are simple fixes,
First, I'm sorry but turn-off auto renew (it will tell you your next charge date if you haven't turned it off)

Second, a mom said her baby accidently made a purchase, LIAR!, your screen would have to be right on the buy button (it's a couple of clicks to even get to the buy button)

Third, parents when in doubt pay for the subscription (3 months or 6 months in advance rather than one month at a time this way you can remove your credit details immediately after purchase)

PUT PASSWORD ON !! I have password for every transaction on the xbox, or account changes.

Lastly, check your xbox settings AND COMPTUER (xbox site, ya for some reason it doesn't turn off on both)

NOTE: WHY AS PARENTS ARE YOU EVEN LETTING YOUR KIDS PLAY ONLINE! heck I couldn't even play m rated game until I literally turned 18! Parents, adults take responsibility and learn what your buying for you kids, and understand that they do state refund policy, and digital game refund policy, (THEIR CORPORATION, THE DETAILS ARE IS SMALL WRITING HIDDEN NOTHING NEW!!)

I love my Xbox one. Best console ive owned since the Xbox 360. As a person who games a whole lot, I can say ive owned pretty much every console. I enjoyed them all, my personal favorites being the PS2 and the Game Cube. However, I cant say that I havent enjoyed my Xbox one. Overall the best console ive owned, performance wise. Ive met some awesome people on there and play some awesome games. Never get tired of it. Looking forward to buying a whole lot of upcoming games. For example, Anthem; cant wait. Thanks - Eve �¢ï¿½�¥

I went into my checking account to see 50 dollars missing! I called and apparently it was for rainbow six siege. I don't even own that game. Could I please get some help?