Yamaha Customer Service Complaints - page 3

dear sir,
on 7-may-2015.i was giving my bike yamaha fz 2013 model for service at CAG YAMAHA ENTERPRISES M.T.P.road-coimbatore-Tamilnadu.with the complaint of following.and i was retaken the bike on yesterday(8-05-2015)evening.
COMPLAINTS
1.handle bar changing
2.axualator cables changing
3.water wash.
after service
my handlebar was bended.it is not straight.they told that handle is a 2nd version fz handle.no i drive with uncomfortable.
2.and they told when i retake a bike,that time only THE AUX cables are no stock so we cant change.
3.water wash also not good one.
4.On when i take a bike i was find some looses,in handlebar and then they are correcting that,but still it getting loose.i was attached the photo copy of by bike
Please find the attachment

I AM VERY DISSAPPOINTING WITH CAG SERVICE CENTER-coimbatore.We have 3 yamaha bikes.like R15,CRUX,&SZR,but in the future we are not going to that center

I've been Yamaha band loyal since 1980, but not anymore. The quality and serviceability of their bikes has become a joke. And as for the service department for any dealership I've encountered...all horrible. I've picked up bikes with missing screws and fasteners, unconnected wiring, unbalanced tires and no oil in the forks (after a suspension upgrade)! "Hey Yamaha... When you sell motorcycles, include a decent service center for your product!"

bought a 2014 Yamaha viper snowmachine ,and put around 2000 miles and something in the engine started knocking ,so we call Yamaha customer service told me take it to the nearest dealer.nearest dealer is 600 miles from here so we ship it to anchorage Yamaha in april ,it is almost a year ,and still no snowmachine,season is about over, what can I do

Sir



Iam using yamaha Fazer puchased on 04.10.2013.Last paid service done on 22.01.2014.Now iam facing a problem of Battery Complaint as vehicle suddenly in off condition( i called the service centre(cheeran,Palakkad) but they asked to bring it to there,then i checked the nearest local work shop they told as there is no battery water inside the battery.Now i gone to service centre and they checked RR unit and its ok.Problem is at the service time they didnt checked battery level thats y this problem occured and its because of irresponsibility of service centre,iam waiting for your reply and an appropriate solution required from ur side and then only i will take by vehicle back from Service station so kindly give an solution at the earliest.

Kindly give me answer that if RR unit is working fine then how the battery water will come empty in 15 days





Regards

Rasheed

hi,

I am Benson. I have a Gladiator SS (2009) model. I gave it for Paid service at Sairam Motors, padi branch, Chennai on 6-2-2015 1p0:00 am. They took note of all the problems in it and gave me the promising date of delivey as 7-2-2015 5.30pm. But when i went at the time of delivery they told me that they had not yet completed the service and need one more day time. I called them before i went to the show room at that time they told me they would deliver the bike at the promised time.

It took 2 whole days to fix just one bike for the whole crew in that service station. I had a good feeling about Yamaha but now i dont because of the service Station delay. I will hereafter advice my friends and others not to buy the Yamaha two wheelers since there service is the worst. I have attached the slip containing the promising date of delivery as evidence.



with regards,

Benson.M,

ph: 9042335911





Service Center Details:



Sairam Motors

hiii
this is k.k.reddy from HYD
i am want complaint on yamaha service center in ameerpet, HYD i am using R15 2010 modal i have changed my cone set with cost of 3200 six months back now i am facing the same problem as before i went to the same service center and asked them. they said that you have to Chang then again with 3200 and service charge. the part should come above 2 years approximately they treating costumer as a fools i think they have not changed my cone set they have recondition it and taken 3200 can any one help me from this cheater and some times they are not providing bill for the costumer even i have also face the same thing
thank U

I advise against buying a yamaha product, no matter how good because of their TERRIBLE customer support. I waited for over an hour and the rep was rude hung up and I had to start all over. 2nd rep tried to make me talk to the first one and when I refused he told me I would have to talk to him or get "to the back of the que" and start over. NEVER again will I choose yamaha and i will send the keyboard back.

I purchased one Yamaha FZS Motorcycle from one of the dealers at Jalandhar, who charged Rs. 500/- extra being purchased through CSD and Rs. 500/- for waxing the brand new bike for which no receipt was issued despite my repeated requests and another Rs. 3700.00 for RC, whereas the the Registration fee was just Rs.2402.00 and the temp regn fee was Rs. 60.00 plus Rs. 200.00 for smart number plate, totalling Rs. 2662.00 as Govt. fee. As such they charged around Rs. 1100.00 extra. The height of the things was that even after two months and repeated visits neither the R.C. was got issued nor the smart number plate. And at the end the e-receipts were handed over to me with the advice to collect the R.C. from RTO office. If I had to do all these things, then why Rs. 1100.00 was charged extra. Can anybody from YAMAHA explain these charges collected by your agency unauthorisedly?

I called tech support on today and have been hold the line for one hour so far and is still on hold. How do u get a live person on the phone. I bought a Yamaha Receiver-- installed to my Samsung 60" tv. Within 3 months my power circuit board went out. I had the circuit replaced and it has happen again. My question could it be that this is too powerful for my Samsung tv. Question-- how do turn off the sleep button, I sick my tv going off because the factory setting of the sleep button. Next question do humans work
at the helpline office and/or is this just a blank phone line with an automatic system---ALL agency of busy.

Iam ravi from amalapuram eastvgodavari district ap amalapuram yamaha company frod for 16 bikes no papers isdue total members all amount paid but no papers only delivery chalana nd delivery the bike 2 years complet no papers i desided the complait for yamaha main company with avidence total information details contact my mobile number neglet the msg contact media solve my problrm so dont neglect the msg

My 2009 Rhino 450 has been in the shop for the past 60 days, it has just been one excuse after another as to why it has not been fixed. I seriously hope Yamaha enjoys the money they got from me, it will be their LAST!

You Dont Have A Web Site For Customer Feedback So Why Waste My Time .you Say That You Want To Be Aleader In Customer Satisfaction Good Luck. John Potzauf

Yamaha is completely unwilling to help and stand behind their customer. I have a Yamaha 150 that never had the link and sync performed. I called and asked what they could help me do. They said nothing, link and syncs are not a warranty issue that I need to take it up with the dealer myself. The dealer that I purchased from is about the most crooked person to walk the face of the Earth and Yamaha wouldn't even attempt to ask them to help or anything. I tried myself and was unsuccessful. I personally will never buy another Yamaha product and will recommend anything but a Yamaha product!!

I had given my keyboard for servicing in thiier registered service center stated below





for checking the sound on the patches. After returning many of my individual keys have stopped functioning and i was chanrged more than thousand ruppees for this. I cannot even use my keyboard now as most of the keys dont work.

My Yamaha Legenda 115Z heaving a problem when I buy it...I also get it to the penang service center for 3 times already the problem also can't slove...timing also same like that up and down...
today is the third times already...

and also my warranty wanna reach... but the problem also can't slove...

Having problems with My $1,400 AV reciever and emailed cusomer service, was basicly told to look it up and take it to a repair center if you can not figure it out. Looked everywhere and Yamaha has no way to file service complaints. For 25 plus years I was always a Yamaha faithful, 5 recievers, speaker, subwoofer DVD and then Blue-ray.....But never again!!!!!!

I just got a yamaha 05 yz450f hot start stuck 4th gear slips I spent 2500 now out of money bike still ant right help I love yamaha

I trtied to fill out the survey that Yamaha sent me! I can NOT find anyplace on your crapy page to fill it out! If you want consumers to buy your engines I would hope you would be more concerned for our comments than leaving us with a dead end!

Pissed off consumer in Wisconsin

1) U ask the service people to change shock seal & oil ---> Dust seal is never put back to original position
Common any layman understands with dust entry shock seal deteriorates & fails
2)Many a times Bolt torque is not done at all
3)Ask to change some part --> Just do general service & give without informing that part has not been changed.....
List will go on & will never end
This is not expected from Yamaha service
I recommend bike service to be done in local garage only!!!!

How in the HELL do you get a hold of someone from customer service at Yamaha??? I have spent the past hour trying to contact ANYONE about a question I have about my Yamaha PWC only to find that there is NO contact information, or this site is no longer in service... WOW!!!

Just in case anyone at Yamaha is paying attention I have a 2004 XLT 1200 and I need to know if the factory sponsons can be adjusted to improve the stability of the PWC???

my fazer bike have engine problm...and i did compln in showroom when my bike in waranty period but they didn't give any respose...aftr tht my waranty time is ended...thn they are sayng to me tht ur bike have engine prblm and ur bike need engine work...thn what can i do....yamaha services is vry bad...

The employees of YAMAHA FACTORY SHOP – PUNE they are not providing good service after purchasing bike, not taking good with the customer & also ignoring customer issue, so it will effect on customer thinking before purchase bike from you showroom,& Also the rohan who seler in factory showroom in pune he is not tolking good with customer and w so please take care of that.

Yamaha!
i love your products I just wish the dealerships you operate with were helpful! I'm talking in specific about the all around power in st johnsbury, vt these special people that work here fail in all around customer support from financing and buying a all terrain vehicle to the service in the shop! called 3 times one week just for a oil change! I got no call back and got the run around every time let me transfer you they would say to he's busy or with a customer. called about there inventory on a tire and was promised a quick response... believe it or not I had to call back and ask again then putting me on hold for 30 seconds gave me a simple no! wow glad you put superior service on your emails and quotes because you really suck can't even get emails back about the new products they act like its not there job! to top it off even after all this still trying to give them buisness (last time I make this mistake) was working on finishing the finance process with spencer Hudson just waiting on him to get the paperwork to sign after 10 minutes of sitting in his office decided to see what was going on why is this taking so long to retrieve this piece of paper well apparently talking to a client was more important now to me a 7000 sale is worth sitting in your office for 20 minutes but not to this joker save your money and time for a Yamaha dealership anywhere else! this company slanders Yamaha everyday they carry there products!

My local Yamaha rep took 3 months to diagnose my problem with my amp. After they have found the root cause, I did a huge downpayment on the repair. The local rep repaired my amplifier and put it on display in their shop without my consent, and did not even inform me that my unit is already at the shop... Very bad service

I just bought a grizzly 700 from AlaskaFunCenter and took my machine back for it's 200 mile oil change. while riding this machine i noticed valve noise. asked them ti adjust valve so I do not destroy my engine. they told me they drove it and that it was normal. told them i wanted them adjusted under warranty and was told that it is a ware item and would not be covered. this machine i 3 weeks old. ALASKAFUNCENTER.....STAND BEHIND THE QUALITY OF YAMAHA.. I will never return to them again...
DO NOT BUY FROM THESE FOLKS THEY DONOT STAND BEHIND THEIR PRODUCTS