iTunes Customer Service Complaints - page 3

Apples customer service is non-existent. They do not put you directly in contact with a person (as a company this SIZE with the amount of impact their issues have on your daily life SHOULD provide). Their 'customer service' site is a bunch of ludicrous ways to try to get you to resolve your own issue and in order to talk to someone you have to SCHEDULE a call for up to 24 hours later (the earliest I could get was 8.5 hours from now). This is unacceptable.

I have redeemed an ITunes card and I've been able to spend some money but now when I try to buy something it doesn't go towards the gift card but it goes through the credit card on my apple account. I'm not sure what to do because it still says that there is money on the redeemed gift card but it isn't going through. Please email me. Thank you.

I think it's terrible that this cite cheats out it's users.
I can't count all of the times I've purchased something,
was charged for it, and never got to see it.
I am very disappointed at the service ITunes provides,
and I deserve a refund for the movies I was charged for, but ITunes never let me see.

I found 4 charges on my credit card from iTunes. I went on the Apple website to look up these charges to find out exactly what was purchased. Turns out there are no charges in my purchase history. But why do I have charges on my credit card? So I decide to call their 866 number. Which was answered by an automated recording to go to the website. Their website is useless! I can't even log off my account! Can't find the log off icon. I tried submitting a comment and I can't even click on the submit icon. I would think, one of the most successful internet, computer based companies would have their sh**t together. At least design a website that is that is user friendly. This is so frustrating!

I have a favourite game i play on my aple devices. i purchase gift cards when on sale to redeem to my itunes account so i can make in-app purchases on my favourite game. but everytime i spend over $100 in the app i get the error message "contact itunes support to complete this transaction" usually they resolve it over the phone within 1 hour. There is no point emailing them because they never reply to me or they take 3 days to reply at best. my most recent occassion that this happened they couldnt resolve it within 1hour and they said they need to escalate it to a higher level; all because I spend an apparent high quantity money on the itunes store. Now i need to wait 2 days to resolve the problem with my account and i have $150 of itunes credit waiting to upload and $40 in my account that i cant use because "i recently spent more than usual" quote, their words. Apple may as well make the store FREE for everything including In-App if you dont want us spending too much money!!!

FACTS:
*I have an Itunes acct associated with my debit card and all settings are confirmed.
*My adult daughter has an Itunes acct associated with her debit card and all settings are confirmed.
*I have a credit card that has never been associated with an Itunes account but was used to make purchases in the Apple Store.
ISSUES:
My Itune purchases and daughter's purchases are confirmed by email indicating they are being charged to their respective debit cards. Instead, all charges show up on the UNASSOCIATED CREDIT CARD.

ACTIONS TAKEN:
Several calls to the Geniuses at Cust Service who say they will take care of the problem. After 4 months nothing is different. In order to stop the insanity, I had to cancel the UNASSOCIATED CREDIT CARD.

THE GENIUS'S SOLUTION:
The Genius in Fraud Department then cancels both accounts because they can't find their problem. And after listening to my tirade (of course I gave it to him - they deserve it); he hangs up on me

MY SOLOUTION:
Done with Apple - going to Samsung. Was on the brink of making an Ipad purchase - decision was made for me - going to SAMSUNG - too bad for the Geniuses at Apple - you lose. YOU DIDN'T HAVE THE SOLUTION TO THE PROBLEM!!!

I order a Zoosk threw iTunes.. The site said I had a 3 day window 2 cancel and receive my refund.. I canceled 2day March 4 th and ordered on March 2nd.. My name is Lisa Cote.. I paid for 1 mth of which was 29.99 but I was actually charged 36 dollars and some change.. Seeing I can't SPEAK with a person I would expect a prompt response or I will get rid of iTunes all together this is just rediculous..

In the past i have cancelled my credit card access by itunes as the charge to card without authorisation for childrens games that are downloaded supposedly free.

For example order ID is for The Sims FreePlay, Bucket of life Points and i was consequently charged Rph59,000 direct to my credit card!

Itune must seek authorisation.

It is very difficult if not impossible to complain>



M.T. Clarke

I bought $100 I tone card for my kids for Christmas and some how we can not find the I tone card but I have the receipt from target with the UPC code so I need the pin number to down load, I was one the phone Friday night for 45 minutes and 5 diffirent people and the all said that they would be able to help me out, so I felt good because $100 is alot of money and I was told with the number they could get the pin number and I to email them and they would help, well I got a email back saying sorry we can not do anything. I am so disappointed that I have the UPC number and I tones can not get me a pin. I can not beleive that was the email I got back not even will we will really try to help you out!

I had rented a movie on itunes, it would not play. I did everything the costumer service representative told me to and it still didn't work. I told them this and they kept on repeating themselves.

I was trying to get help for playback on purchases and Digital copies on my ITunes for Windows. I do not own nay Apple products therefore do not have a Serial#. Because of this I cannot proceed with my inquiries. I guess if you are not spending a small fortune on their overpriced hardware they don't want to be bothered with you. As it is I now have an unplayable library of products excluaive ti ITunes

Apple has the WORST customer service (and I never thought I'd see someone beat AT&T). They do not have any way to email a customer service support line. You can get a phone number to call them, but if you work a busy schedule, live overseas, or have any other issues that would prevent you from calling within their hours of business, then there's no way to contact them. If you try to use the icons to call them directly you MUST have a serial # in order to get service, however they do not provide instructions on WHERE to find this number unless you own a MAC computer. They say it's in your iTunes account, but I couldn't find it. I ended up sending them an email thru their suggestions for improving online support link. Doubt I'll see any chang or help

I got logged out on my iPad and someone else's name popped up on the sign in spot. Now I can't get in to my account. Each time I ask for a change they say, an email has been sent, but I've never gotten any of them. It's been about 7 times now, still no email.

Security questions come up to verify the account are the 2 that was not answered and no way to log into the account now. They will not refund the money back to the prepaid card.A major company like apple turned out to be running a scam

Such a frustrating company to deal with. My password that I'd had for my ITUNES account for years... suddenly just stopped working...after resetting it via their website, no less than 10 times..I gave up and called. It just wouldn't work. I called from work and they needed the serial number of one of my IPODS or IPAD to confirm my account, so I called again and gave them the serial number for every IPAD, IPOD etc that we have, nope, none of them worked for verification. They then asked me the last 4 digits of my expired credit card. I don't keep that information either. I offered to give them the info for the credit card I actually had set up on my account currently but that wouldn't work either. They need to fix their verification process! I never did get verified but Brad, the customer service rep didn't let that stop him. He starte to 'help' me and had me delete some programs on my IPAD....as I was going back into the ITUNES account to start restoring my IPAD he was no longer on the phone!!! I just panicked because I had no idea where he was going in the process. I waited for him to call me back....he didn't, so I called them back with the number that ITUNES had assigned me for the contact, and they couldn't figure out what the former rep was doing. They said they would talk to him and Glen set up a call back for me the next evening....guess who never called...that's right, I've never heard from them again. I spent a couple of hours putting my system back togeter and never did figure out what he was trying to do. I am really disappointed in their customer service. Please remember, it's your customers that keep you in business. One frustrated customer shares that experience with several people and eventually it catches up with you. It's ALL about taking care of us after you take our money.

After installing a new hard drive on my MacBook, I had to re-authorize all my iTunes music. It turns out I had two iTunes accounts. One account was long-forgotten and hadn't been used in years so, naturally, I forgot the password. I could not reset my it because the email associated with the account is dead and the security question would not accept my birthdate—perhaps I originally entered it incorrectly? At any rate, I contacted iTunes support and they told me that all I had to do was send them and old iTunes purchase receipt to prove the account was mine, so I did. They then told me that they could not reactivate my account after all because they were having "security issues" but were "working on the problem". That was three months ago. Repeated followups with iTunes result in the same "we're working on it" type replies and I still have hundreds of songs that I cannot play. Thanks, iTunes, for your friendly—but ultimately useless—customer support. And thanks, Apple, for robbing me of hundreds of dollars worth of music.

Spoke with Alex. I was perfectly polite with her during this phone call. She has poor listening skills. She was unacceptably unable to resolve my over-billing issues.

Folks, if you are over-billed deal with it until it is resolved . . they drag it out so you will give up. Also, watch your account carefully. One month I was charged four times for one monthly subscription!

Unacceptable.

I tried to access iTunes in order to buy some of my favorite music. I do have a previous apple ID and changed my password only to be told only one email address is permitted by apple. Since I already have an apple ID what is the problem. How many email addresses am I expected to have. Trying to locate help is like shouting into empty space. What an awful performance from the so-called leader in technology. I am now going to Amazon to download my requirement.

How do i began back in july my account information was hacked into. I have called and had my password reset 40 times according to apple the people at apple tried to help but the rep. at itunes names gayle promised to call me and set up an appointment so my account could be dealt with. Surprise, Surprise it didnt happen I am so frustrated I burst into tears at the apple store at willowbrook in houston all they could tell me is that they were sorry I had to wait another 24 hrs to get a new password because perhaps i was not resetting it right wihich is a crock of crap. I am very dissapointed and frustrated this company sucks! They are nice but dont get crap done!!!! BAD BAD WHEN THIS IS COMPANY THAT DEALS WITH TECHNOLOGY!

itunes double charged two of my credit cards and blames ORIGINAL GANGSTAZ app for the problem so I contacted ORIGINAL GANGSTAZ and they tell me that itunes is responsible...WTF!

iTunes has the worst customer support I have dealt with outside of the IRS! While traveling abroad, I tried to purchase a gift card for my niece. They froze my account. When I contacted them, they said it was for security reasons and they can not unfreeze it without a copy of a bank statement. How is sending a copy of my bank statement over an unsecured e-mail account looking out for my account security? When asked to talk to someone higher up, I was told that was as high as I could go. Basically, I have no choice except to deal with this one person and I have to do what she says or I will lose access my thousands of dollars of purchases and their upgrades. I have been a long time mac user. My home and business are full of mac computers (7), iPads (2), iPhones (2), Airports (5), and Apple TV's (3) and this is how I am rewarded. Not too swift. I'm done with them.

Had great customer service from Lindsay Taylor.

Being in customer service myself I appreciate when get good service.

I got disabled from accessing iTunes and Lindsay went above and beyond. Great attitude and extremely helpful.



Joanie Osheroff

I am very unhappy with Apple reasons.

1. I can not talk with a live person.
2. If you have your identity or account locked or stolen you can not talk with a live person.
3. Apple expects you to pay for all apps and songs right away, why dont they offer the same service to the loyal apple users by providing live support or instant chat.
4. If you change your billing or payment method Apple will not let you purchase any new items and they wont even let you download the apps/songs you paid for already (Really Apple????)
5. I have not had too much dealings with the customer support other than being told they do not have a direct number. This is really not good business. I would at least have an instant chat option. Other than that I love my Iphone but I do not love the Apple (Wait until we feel like e-mailing you) customer service. GET AT LEAST INSTANT CHAT!!!!!

I thank you in advance.

Thomas

First of all, the fact that I can only communicate via email and not even chat or customer support is just frustrating.

I was billed twice for one order. The first service request went ignored. I forgot about it.

A month later, I ordered another app--$2 with a credit card that ended up lost a week and a half later and cancelled. Within that week and a half, apple never retrieved the funds. So when they did try for the money--the credit account was closed. At that point I decided I would try to talk to them about the $13 that they owed me for charging me twice

When I emailed with them--Mariel told me that they would not resolve the $13 until I resolved the outstanding $2 order. I was flabbergasted. I told them that I had no intention of updating my billing until they gave my a refund--or even a partial refund. Why would I do that?? They basically stole from me and refuse to make good on it. I am filing a claim through my credit card and when my iphone contract is up...guess who's getting a droid.

Worst customer service ever received. I have purchased an ITunes gift card that I can prove I bought, but somehow it wasn't activated. They will not activate my cards, they keep giving the run around and need further information. What more do you need than a copy of the card and a receipt? This needs to be a Dateline story exclusive, maybe than their customer service would improve.