nTelos Customer Service Complaints - page 3

The nControl plans is a joke Every month I have problems with my bill. I have two phones one for me with unlimited data plan and the other with 2GB plan for my daughter i seem to like my daughter phone more so I call ask a representative could I change the plans on the phones the rep. response was I can do that for you and it would take in effect the following billing cycle.To my surprise the following month I get a bill for 169.00 when I call to inquire why I was told I was bump up because I went over my GB when I did the change over.Now that was fine with me but the following month I get a bill for 246.00 I call to inquire why I was told that I was being bill for switching plans and the promo special i had was no longer I was stun because it would have been nice if the first rep would have told me about the fees and what would happen....at this point I would pay the terminations fee

Current contract ends 2/2015. Cell phone that I purchased almost two years ago no longer works.To be able to get a new phone you are charged $200 fee plus the cost of the new phone. What a rip off. So I have a broken phone I cannot use but have to continue paying my bill until February. And, the company is currently offering to buyout contracts if you switch. Here's a thought, help your current customers so they won't leave.

I have been a loyal nTelos customer since 2007. My contract is set to renew in February 2015. I have three lines and called today to check on the new promotions and when I would be allowed to renew. I was told by a very rude person that I could not qualify for a certain program because in 2007 I had to put a deposit on my first line. I have had 3 lines on my account since then with no deposit. To penalize me for a deposit, which was refunded, after 8 years is crazy!!!!! They may have lost a loyal customer. I will be checking other carriers.

Bad customer service.. I had a manager act snotty with me for bringing back a phone with portal problems. They told the employees not to exchange any phones with portal problems. A phone that so-called was new came off the shelf that wouldn't work and they couldn't fix it. Phones are junk and service is not the best. Never had problems with sprint , like I have had with Ntelos. I will never go back to Ntelos..I don't recommend their service to anyone. All of my family had them and discontinued their services way before I did.. Now I know why. I had the frawg plan and thought it was nice...But, I had paid cash for phones and I have not been treated with respect..They have lost my business!

I have had Ntelos for 18 months now and i absolutely do not recommend it to anyone. Sales person assured me their network was being upgraded to 4G and that was the main reason as to why i chose this company as my cellular carrier. 18 months later and i'm still on 3G, i have worked with their IT department, their engineering dept, and my upload speed does not get higher that 0.23 MBPS upload. Their latest response was they have sent engineers to stay outside my house with different phones and tested the network speed in the area and they can assure me it is higher than what i'm getting. At that point, they blamed the problem on my iphone, incredible that all of my 5 lines are being affected by this same problem. So in short they told me to wait the remaining of my contract which is 6 months and i am counting each day as i can not wait to leave this company.

Have had NTelos service for approx 2 years and have never gone over 5GB plan (approx $45/mo). On 9/11/2014 received notice of auto pay of $193.45 for 6.8GB usage.(thats $148 for a 1.8G overage)

When I called ntelos & asked for an explanation of such a large bill and time frames of high usage it was as if they were a deer in headlights.
The technician said he could not look at previous months data. The customer assistance folks (including the shift supervisor) said it was realistic usage and they could not help me. Ditto for the customer care dept. I did talk to another dept who said they would be glad to elevate this for me to try and find out more about the high usage and told me they
would get back to me next Tues(first day of another billing cycle).

My contract was up in December 2013. When I went in that month I was unsure if I was going to renew my contract or not. Then the sales lady told me that ALL ntelos phones were getting 4g network in the next 2 months. So I upgraded my phone and signed another 2 year agreement. Come to realize that she lied and only certain phones have 4g. When i asked to upgrade so I can receive 4glte data, she said I would be charged an upgrade fee. I refuse to pay this company any more money. So now im stuck with horrible service, horrible reception, and a contract till December 2015. I cannot wait to drop this service. They used to be so good, now they are horrible.

Nteols~ Long story short~ They don't tell you that when you lose your phone out of state that they only way to activate the new phone is to get to cell tower. Great.

I had to drive down from NY and back in the SAME DAY to get my phone activated.
I SPECIFICALLY ASKED when they insisted I contract up again that I was going to be in NY (taking care of
my stage four cancer stricken mother for three months. The Charlottesville VA
store that I have been dealing with since 1999 told me "no problem!". Not true.


Assurion sent the phone to my mom's house cause she is the primary account holder, which I've asked to get changed about 7 times and always told that it's a big hassle and they have to get a notarized statement..blah blah..When I called to have them activate the phone, the agent could not believe that Assurion sent the phone out of their network..THE REAL KICKER?! I WAS IN CHARLOTTESVILLE that weekend. If someone at assurion or Ntelos would have mentioned the activation issue, I would have had the phone sent to one of the Charlottesville stores and had it done there. I went to Kroger and bought a ditch phone for 35.00 and a 20.00 activation card.THAT'S The way to go, PEOPLE!!

I am so, so sorry I contracted up with Ntelos. When I get back to Charlottesville, which is not a big town, I'm telling EVERYONE I KNOW to drop Ntelos. They will be bought out soon anyways, from what I hear. I really feel like driving to Waynesboro when I get home and try to recoup my gas and tolls for my trouble. (80.00 in tolls about 50 bucks in gas, and I had to beg someone to stay with my mom for the day)

coverage none ,ripoffs conartists,charge u for service that doesn't work in area charge u restocking fee,plus u cant get back u phone number they charge u for that very rude people even A BUNCH I DONT RECOMMENED THEM STAY AWAY.

bill amount was extremely higher than what was told, very very misleading to get you tied into a contract. I absolutely hate ntelso. will b switching providers as soon as contract is up. let's not forget the fact that service is horrible. must have WiFi to keep connection constantly goes out

started ntelos in 2/2104. we absolutely hate the service.sooo very misleading to get you tied into a contract with them. phone was disconnected before even 30 days of service, first bill was received after phones (4lines we have ) were already disconnected. which was ridiculous, restored service on same day on disconnection, was highly pissed. now have all these extra charges.including the fact that we all have unlimited service yet receiving data charges. I cannot wait until this contract is over to end this service.

nTelos Wireless is by far the absolute worse provider out there! They are a rip off! They promise unlimited everything but their coverage is basically non-existent. They do not tell you that. Everywhere I went I was roaming and could not use data for MMS messages, email, internet, etc. I had to depend on wi-fi aoubt 90% of the time. When I moved out of the nTelos coverage area I called to find out how to cancel my contract. Since I no longer have their coverage and I only have 2 months left on my contract I figured they'd be willing to work with me. Was I wrong! They stated that they require $350 per line early termination fees. I have 4 lines!!! That is $1400!!! They are an extremely dishonest company and should be shut down.

Im a 50 year old business man and was called dude by sales rep. Lost my phone and a nightmare. Nobody in the corporate customer sevice cared to help me. wanted me to switch to another carrier? no kidding //// would be easier to add a new phone! FROM CORPORATE!!!! very MICKEY MOUSE COMPANY.
will be changing carriers when contract runs out.

I do not appreciate the way that Ntelos called my husband and preceded to tell him that phone phones were being cut off. We pay our bill and up to that point really likes the phone service. They told us that since my husband is a truck driver that he is operating too much out of the service area. My question is why do you have a map of the united stated in your brochure and store if you cannot use the whole land of the free. Never in my life have I heard that the unlimited plan is limited to a small portion of the state. We even told the service lady that signed us up for our contract what my husband did for a living. Going as far as telling her that is why we wanted Ntelos and that he relied on the phone for work. This was February 22, 2014. We received the phone call about 12:30 pm today June 19, 2014. My husband and I cannot afford to pay to activate another plan with another carrier but are not seeing any option available. They would not even work with us because my husband even offered to buy airtime cards to make up the difference. They flat out refused. I am appalled at the customer service and with Ntelos in general. I will be contacting the state commission bureau and my attorneys office. I have the contract that my husband signed and I did not see were they could do this without do notice much less at all. My lawyers will give me a better opinion.

We have unlimited everything on two phones thru ntelos.one for my husband,one for me.we just recieved a voice message that one of our phones will be deactivated in 10 days because of data usage.we have unlimited on both linesboth work in same town& live in same house but my phone is not useing ntelos tower so it will be cut off. Its rediculas.One phone is not going to do any good if the other one is deactivated.i think its fraud ntelos offers everything but dont tell you we will deactivate your phone if you dont use our towers.They have our address they know what towers our service will use

Ok this will be positive and negative so bear with me...Our family switched from straight talk to ntelos back in august 2013, iphone 5c, galaxy 3s and later added galaxy 2. The galaxy 2 and iphone are great, have great service, no bugs. Sadly I ended up with the galaxy 3! It is the worse phone I have ever had, started locking up, then no service with in the first month. Of course I was told all the little tricks..taking the battery out..putting on air plane mode etc. I have spoken to tech support more than I speak to some family members. So finally it wouldnt hold charge and had no signal. I mean how can a galaxy 2 have great service in the exact spot and I cant even get through the automated portion when you first call. So I was directed to the roanoke corporate store and was told there I had to send my phone off and have a downgrade phone for at least 14 days. Ummm I use my phone for work so am I suppose to just stop useing the apps? The service lady then said "this is off the record but it be easier for you to use your insurance" she proceeded to tell me if I sent my phone to the tech support they were hoing to send me a new one, so if I didnt want to wait make a claim on broken screen. She proceeded to demonstrate on what angle to hit my phone one the corner of a counter. ( sure you can find her wonderful demonstration on the video of your store). Hey she was an employee at the corporate store so I took her advice. So as of this time I am out $50 for the phone at the time of sign up $100 $20 in gas to get from my home to corporate store and back home. $170. Got my new phone in april. At first thought things were doing ok. Asurion didnt send me a return envelope. So I called them three different times. Then ntelos. Well long behold three weeks after getting my phone it also started doing the exact same thing! Called again. Then again. Then woke up to find my bank account $225 less from asurion for not returning phone. So called ntelos their customer service had to transfer me three times to the insurance company then finally had to stay on the phone with me. That was 4hours! And lies so finally I paid to mail the phone back to get a tracking # so I could get my $ back. The customer service girl heard them tell me thats all I needed. Well still no $ after 5 days. Now up to 395. Finally yesterday had to take my sons phone bc mine drops calls so fast I couldnt get through to customer service. Talk to them for two hours. Umm missed work. 18 $ hour ղ now $431. So back to the corporate store again saying my phone needed software to be uploaded again because my Prl # was getting signal off the wrong tower. Well decided to take hour half drive to Lynchburg va store because didnt want to be guided to break my phone again. Another $20 and 4and half hours off work so my total the drive and 2 hours in the store. They did there thing and I am still useing my sons phone and out $531. Was told by the store if I upgraded to the 5s this would probably stop but then found out my contract wasnt up and he was going to make the sale. Since the new phone is 649. I had to laugh when he asked if I wanted to pay this. Then he got a new galaxy 3s out to see if he could program that to my address and get the right code...nope! When I switched to ntelos I was promised the phones would work in my area not only by the sales people in rocky mount store but I called customer service to check again they said oh yeah you should have great signal. I informed them I wanted to replace my Hughes net internet with ntelos hotspot.was insured by rocky mount, customer service on the phone and in roanoke where I got the phone. Also another reason I switched I was told 4g would be out by Christmas " that was what the sales guy said in he was told in their last meeting" where is it at? Also was told I would only need a simms card with. The galaxy 3 hahaha joke on me. Today they told me the galaxy 3 will not be compatible! Also was lured in by the unlimited data!!! Guess what was told by tech support when I was making side conversation while waiting on him to look for solution for my phone. Ntelos will not have unlimited much longer. Now I will be searching for a company to buy out my contract then going to the better business bureau because if all my calls are recorded. I should have proof of misrepresentation!
Now the positive I am glad this company has the sense to hire local. I do like talking to someone that speaks english! If my phone worked and my hotspot worked I would stay just because their customer service are so nice. They do try their best to help you with what they have to work with. And for now I like my bill butwith me not being able to use the hotspot or galaxy 3 I am paying more for 2 and half phones than I was with two phones and the internet...

Well, I got tired of waiting for 4g with ntelos so I decided to switch over to T-Mobile and have them pay the ETF fees. I had my 2 numbers ported over to T-Mobile on March the 19th and started to wait for my final bill to submit to Tmobile. After about a week of no final bill I tried logging in to their website to download it and they had turned off my account access so that was a no go. After a month of waiting I decided to call customer service to request they send me a copy of my final bill (Tmobile has a 2 month window to submit for the ETF from previous companies and you must have the final bill to do so). Finally a week later, I received the bill from Ntelos and found out not only had they charged me a 10.00 late fee (not sure how I was supposed to pay the bill when it was never sent to me) but they had also charged me for the entire month of March instead of March 01-March 19. When I called customer service to inquire about being charged for service that I did not use, they directed me to their Terms and Conditions page which states the following:( c) If the Primary Customer gives nTelos notice of its intent to end this Agreement before the end of the term stated on your Service Agreement, the Agreement will end on the last day of the Primary Customer's then-current billing cycle. If the Primary Customer gives nTelos notice of its intent to end this Agreement at the end of such term (or any renewal term), the Agreement will end on the last day of the billing cycle that occurs during the last month of the current term.) I feel it should be illegal to charge someone for something they no longer have such as 9 additional days of service.

this company is horrible. Lie, cheat and steal and hide behind words like
recovery charge is fed taxes.. lie it is them recouping outside of monthly charges for fees that they are passing on to cust by hiding behind fed tax, government mandated...lol Not true. Promised us a bill for 188 plus tax for service for 4 smartphone but not .. overcharging by 60 monthly

I have been with ntelos for 1 1/2 years now. I have nothing but problems with this company! First off costumer service repserentives are rude and lie for no reason.. I have asked ntelos to send my bill to my home over and over again. But every time I call in at first they said they we're sending to email I told them to stop sending it to my email sending it to me. I just told them to take email all off my account. So then today i talk to them they said that us postal system has to update their system from theirs to ensure my address meets the us postal service standers that's why it's taking them so long to send me a bill. I told them to disconnect my line then they tell I can't? Ntelos can't force me to keep my phone on.. No would disconnect my phone. Ntelos is the worst cell phone company I've ever had! I wouldn't recommend ntelos to a talking pig!

Please explain the charge - (regulator cost recovery fee??) and why? $3.20



Thanks

Just got the call threatening to disconnect my son's phone for too much data use!! Yet I'm on an unlimited plan and nationwide. Learned my lesson, lower price equals BS service and threats. I've NEVER had a company threaten me before!!!! Uncalled for and I will never renew or recommend Ntelos to my worst enemy.

Ntelos Sucks! They Are Rude And Inconsiderate!! I Regret Switching Companies.

How come I sent a phone back that was insured to Assurion and they sent me back a phone that doesn't come close to the amount or quality that I sent them. I understand NTELOS doesn't have the newest equipment but now I am stuck with a phone that sucks compared to the one i sent them. I should have been given the opportunity to replace with a newer phone at a cost minus my insurance plan.

i too been with them for a few years(3/4)they totally suck when trying to call them,and god forbid you have your own phone that works and you flashed it properly they tell you they cant do it over the phone you must go to a store which is totally UNTRUE because iv'e done it numerous times for people,what exactly does the store do that i cant?i go to the store to humor them and they still don't know wtf they are doing,i have to call back numerous times until i get a rep who understands and actually does what i ask of them.i love how the rep today was acting like she was a detective and instead of making the sale i flashed the customer to page plus which she was very happy with.seriously do u care to make a sale or argue with me over nonsense.i am more then capable of doing exactly what they do as i have the same software and flashed phone to them that they still don't carry because they are usually 1-3 years behind all other carriers with their phone line up.i have done numerous s2 s3 s4 razrm etc so why not do what people ask and if the service don't work its on them not you so whats the problem?

ntelos is a terrible company. I use them because I cant afford anything else. I have been using ntelos for about 4 years and it has continually gotten worse with every "upgrade" they have went through. When I first got their service it was really good. 4 years later I regularly steer friends and family away from them. used to have whole family at ntelos but they have all had me cancel their phones. Im the only one left out of 5 still using ntelos. My service is spotty at best. I have all unlimited as well as hotspot feature. Well expect to have to reset your phone 3 times (about 30 mins of work) to get 10 minutes of unstable internet before your connection crashes and takes your phone with it. When (after 3-10mins) your connection crashes and effectively locks up your phone u try to turn off hotspot and it wont turn off. the only thing u can do is turn on airplane mode and wait on the forced power cycle. I have called 3 times today because I couldn't send text messages. They said no my service is working fine! .....Really? No its not u stupid person I know because I have the d_nm phone and im trying to send text and its not working. basically calling me a lier? Then after all the its u not us sh_t they said maybe my phone is malfunctioning and should have it serviced. I told them it was serviced 3 months ago and they were like uhh maybe it needs it again. I told them there is nothing wrong with my phone it is their sevice causing device conflicts and that I will go pay full retail and buy a brand new Galaxy S3 if they will guarantee me I wont have these problems. They would not. They want me to send my phone in and wont give me a loaner until its "fixed" And as for buying a new 600.00 GS3 they said if I bought it took it home and experienced the same problems that I would have to send that phone off too! even though it would be brand new they refuse to acknowledge something is wrong with or could be wrong with their networks and operating systems no matter what kind of proof u offer them. To the customer service Rep reading this I hope u keep your job options open because hear me when I tell u ntelos is on their way out. With ntelos operating like this your going to be out of a job very soon. But don't worry the owner will be fine he has millions on top of millions and could care less. Good luck :-)