Best Western vs Holiday Inn
Customer Service Comparisons
Best Customer Service Rating
Holiday Inn has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
| Company | Rating | Reviews | Issue Resolution | Reachability | Cancellation | Friendliness | Product Knowledge |
|---|
| Holiday Inn | 40.49 | 487 |  |  |  |  | |
| Best Western | 34.26 | 280 | | |  | | |
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
- Holiday Inn has had 487 total customer service ratings of which 54 have been positive and 433 have been negative. This has resulted in an overall classification of Disappointing.
- Best Western has had 280 total customer service ratings of which 22 have been positive and 258 have been negative. This has resulted in an overall classification of Disappointing.
Performance Over Time
The following chart demonstrates the overall customer service rating for the selected companies over time:
